Repair services
Yes
FLAME Heating and Cooling in Warren
Categories
Location on the map
Warren, Macomb County, Michigan, US
Offerings
Phone: +1 586-582-1700
Site: http://www.flamefurnace.com/
Site: http://www.flamefurnace.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (199)
Will (my service technician) was very easy to work with. I like asking a lot of questions and he was patient and explained me what was wrong with my AC and he was very confident that the fix he identified was the correct one. I had the AC repaired and working within 30 mins and the price seemed fair as well for both part and labor. I like working with Flame. Thanks for a great service.
Ive had Flame install my new A/C and service my furnace. Today, Samantha came out to inspect the furnace and was fantastic. She was knowledgeable and thorough. She explained things completely. Really great experience and I will continue to use Flame whenever necessary.
The Flame service Tech Paul was great. Very Knowledgeable of the issue with the furnace. This was my Inlaws home that Flame serviced. It was a Sunday call and Paul the Tech was there within a couple of hours even though he had to travel from across town. The service was outstanding. To add to all this there was even a discount on the parts. Flame is the company to go to. Thanks again.
Beware of the bad gal, good guy service and sales pitch that is orchestrated by Tara Wells (service) and Troy Marowske (sales). On March 29, 2022, Tara performed a diagnostic check on my furnace and Troy was summoned to sell me a furnace based on Taras recommendation. From the start of the diagnostic check, Tara wrote the amount of every major replaceable part of my furnace on the back of a FLAME contract (in my possession). I do not believe she had any intention of repairing my furnace. Her intention was to have FLAME sell me a new furnace. Tara tried to convince me that all the major parts of my furnace would need to be replaced in the near future, using today, tomorrow and next month as examples of time. Tara told me my furnace would cost $3,197.40 for a standard repair or $2,739.29 if I chose FLAMEs gold plan that included a $219 annual charge and a 10% discount on parts. The repair cost was approximately $1,000.00 less than a new furnace. Who would pay that much to repair an old furnace if they could get a new one for $1k more? This forced me to get a second opinion from FAMILY Heating, Cooling & Electrical, Inc. Here is where the fun part begins. My furnace only needed an inducer motor assembly. FAMILYs part cost was $260.00. FLAMEs PART COST WAS $1,025.52. How could that be if FLAME was not trying to rip me off? Today is May 3, 2022. I purposely waited over a month to write this review. My furnace is working fine. Brett was the service provider for FAMILY. He stated my furnace should be okay for at least several more years. FLAME has deceptive service and sales practices. They are also price gouging their customers. DO NOT DO BUSINESS WITH THEM!!!!!If FLAME wants to dispute my claim, we can do so with the Michigan Attorney General’s Consumer Protection Division.
The Flame team returned to install a new air conditioner. They were prompt, well prepared, & worked hard. All 3 team members were very polite & seemed highly competent in their work. They checked in with me several times to update me on the progress. Everything was cleaned up before they left. Flame has been servicing our heating, cooling & hot water systems for over 20 years.
The crew that worked at my house was very good I just love the work they did they cleaned up their mess they kept me in contact with everything they did I would use them again and I will refer them Work I had done in my house first the furnace the air conditioner and an update my electrical box outside I have the same crew all the time I love that part thank you for the service and I hope you tell my crew I appreciate everything they did Mrs. Weaver
Flame is our “Go To” company for 2 generations! Their staff is very well trained, knowledgeable, courteous, smart and resourceful. I’ve never heard “no” from them - they find ways to make things work! Big Thank You today for our service tech Paul, who came out in 98 degree heat to help with our broken thermostat. These guys are not the least expensive, but they are fairly priced and well worth the money. Thank You Flame!
This was my first time using FLAME Heating and Cooling. They are very quick and easy to deal with. From the dispatchers to the installer I was very pleased with their workmanship, and their product. It was a great value. Will R., - my service professional installed my Water Heater and exhibited a high degree of regard for my home and my time. His finished product left my home as clean as it was before he came. I appreciate that! I recommend FLAME to handle any related business needs for anyones home. FLAME ROCKS!!!
Salesman was knowledgeable and quoted best price out of 3 other quotes . He and the technicians were on time, even a little early. The techs did a thorough job, and cleaned up behind themselves. They wore masks as requested.AC works great, .
The installers were very nice, and professional. Job went very smoothly, and no unforeseen problems. The original service tech Tony, was very helpful in explaining the problem with my furnace. Troy from the sales staff was very helpful and did every thing he could to keep the cost down.
When our old furnace quit working in mid-January we called Flame HVAC to look at it. They came right out. They send a message or email when they are on their way to you. They did a great job and were very professional and tidy about their work. A great crew that worked well with each other. We are very happy with the quality of the high-efficiency equipment installed.
Very professional dispatchers and if you have an issue that cant be figured out right away on the first visit, they will send someone back to check on it, which gave me confidence in this company and the willingness to continue to help until the problem I had was resolved. Will L. was very quick at diagnosing the issue and had a solution and kept us informed throughout the repair on what he was doing and went above and beyond to be very nice to us and was also extremely professional. Thank You Will!
We contacted Flame due to a gas leak at our church. It was very nice that they sent a text message with the technician’s name photo and estimated arrival time. I feel that they went above their service responsibilities by offering to work with the gas company to find the problem. Throughout this process we also discovered that they have certified plumbers on-call as well. It was a long process and they did a great job! I would definitely recommend their services!
Great experience from quote to service. I was able to get an install within 2 days. My technician, Gavin, was very polite and communicative. He called before he came, explained the procedure, explained water would be cut and provided opportunity to use the restroom, installed the water heater, explained that water had been restored and wait times. I also received another quote. Detailed invoice and quote were sent to my email.
Technician Brandon Peltier of Flame Heating did a phenomenal job. He was honest, courteous, friendly, helpful, knowledgeable, answered all my questions, very professional. I would highly recommend using the companys service again. The employee named Donna who set our original appointment provided excellent customer service.
I called Flame first a couple weeks back. We had an aging and failing hvac system in our house, and the service techs were able to assist in keeping it alive. After the second component failure (and second service call in two weeks) we decided to pull the trigger on a full replacement of our AC and furnace.The install guys came out early on a Saturday, were professional, friendly and hardworking. They did a prompt and thorough job installing the full system, kept to their schedule, and answered all my questions. Can’t recommend these guys enough.
Excellent service from start to finish. Guys were polite and friendly and explained everything they did. Really top shelf. The guy who came round to turn on the AC, Anthony Francona, told us there was a minor mistake in the wiring as our furnace was 2 stage and the AC is one. He completed the rework in 10 minutes and explained everything as he went. The ladies who we spoke to in the office were also very friendly, helpful and just very nice. If you are looking for anything HVAC, give these guys a call. Outstanding work at a fair price and they are worth every penny! Thank you Flame. Customer for life.
Used this company twice, one for a same day gas line install for my dryer and then as a second opinion on an alledged leak and low refrigerant on my AC unit per another company. Turns out that there is no leak and the refrigerant levels are fine. All of the Flame technicians that I have worked with have been prompt, courteous, and go above and beyond. You cannot go wrong with Flame!
Flame removed our old boiler and hot water heater. Installing a new combi unit in a small space. The plumbing work is well done, and the electrical is well done. They listened to our requests, and did the project they way we wanted it.
Their technician Alan came out and investigated some very strange behavior in my furnace and was able to diagnose it and help me figure out what needed to be done to fix it. I really appreciated Alans thoroughness and especially his honesty about how costs and benefits of different solutions as well as doing nothing. Honesty can be a hard to come by quality and I really appreciated it from Alan
Adam and his apprentice were incredibly professional, helpful, and effective in fixing our boiler that had quit working. I felt that they provided me the information I needed to fully understand the problem as well as the different solutions available to me, including cost. When we couldnt find any other business to fix our boiler before the following Monday, Flame prioritized getting our heat back up and running to ensure a warm home for my wife, two newborns, and me.
The plumber called before he arrived. He arrived on time. He evaluated the situation immediately. Went to pick up the parts he needed, replaced the sump pump and installed a back-up sump pump. The job was done in a timely manner. Very pleased with the plumber, his work and Flame. Thank you!!
Absolutely fantastic service. I had a tech out to take a look at my air conditioning systems blower fan when it started making a terrible earsplitting hum and cutting out after a few minutes of running. He found the cause of every issue and corrected them all in under 90 minutes.No high pressure sales pitches or attempts to upsell repairs into replacement, just high quality service.
Flame Technician Alana D. was super nice, friendly and professional during todays annual AC service. She was knowledgeable and thorough. She explained things nicely. Great experience and I will continue to use Flame whenever necessary.
We scheduled a plumber from Flame to come out and replace 2 hose bibs. I specifically asked during the call if they would be able to do the work, or if this would just be a quote. I was promised that they have fully stocked trucks and would be able to replace the hose bibs on the day they came out, and that the service call fee could be used towards the replacement.However, the plumber who came out refused to do the hose bib replacement same day, saying it was too late in the the day to do it and only provided us a quote (as well as a charge for the service call). We asked if he would at least try to remove the hose that was stuck on the bib, since we already were paying the service call fee and he was already out. He refused.Flame refused to do work as promised on the scheduled date and time, refused to provide us any services during our appointment time, and charged us for the pleasure. While I had only heard good things about Flame in the past, even having worked for one of their vendors before, I feel like I was taken advantage of and that my sister’s requests and time was disregarded.
Very pleased with Curtis. He definitely went the extra mile to determine what the problem could be. He was very professional, polite, and answered my many questions with patience. I highly recommend this company. Had bad experiences with other companies. Very nice to deal with honest serviceman.
The Technician is very knowledgeable about your unit gives good and helpful information to keep your furnace running properly. Do good detail inspection repairs unit and explained how to use it plus how it works. They get 10 star from Me and my Husband
The motor on our furnace was leaking from the humidifier. Flame responded to the issue quickly and replaced the motor. Since we had maintenance a few days before they didnt charge for the service call. Very professional and quick service.
The team at Flame is one of the most profession teams I have ever had the pleasure of dealing with. Each member of their team worked hand in hand from the initial quote thru the install. Everything happened like clock work. I happened to be out of town during the install, and the field crew kept my wife informed at all times, and most importantly, she was comfortable with them being in the house.Amazing team they have over there!
Moved into a house with some baseboard heaters that suddenly quit warming. Quickly sched an appt, notice ahead of time with a photo of tech and he arrived right on time and fixed the problem quickly. Fair price, knowledgeable tech. We have a service contract and they do good honest work. We even got a whole house generator from them this Fall and that too was an excellent experience. We are former Customer Temp Control customers and remain satisfied with Flame who bought CTC - Highly recommend.
From the person I spoke with on the phone to make the appointment and then the repair person, both were professional and efficient. Allen our repair person was great, quick, knowledgeable, and well qualified to work on our AC unit. I will call Flame again.
Had a complete replacement heating and a/c system installed by Flame Heating and Cooling which took about eight hours. All the technicians were very professional and kept me updated on their progress and explained the entire new equipment operation when complete. They also did a thorough cleanup when done.
When youre in an emergency situation, for example 8 inches of water flooding your basement in the middle of winter, FLAME will be there with effective, affordable and timely solutions. The entire staff, from customer service to the installation team to the plumbing team, delivers both professionalism and outstanding work -- no matter the task at hand. This is the team I trust with my home, and you should too.
Had our entire HVAC system replaced last week. Chris and John led a great team (4 trucks!), were professional and courteous, and everything was neat as a pin when they were finished. Thanks Flame for a great experience!
I use this company for a lot of different properties. They have done a great job with annual inspections, repairs and replacements for me on many of my clients properties and my own as well. I feel confident when I call them that it will be done properly and fairly.
Flame was highly recommended by a family member so when I had some concerns about an aging furnace, I called them. I was very pleased with the information I received and the unltimate installation of a Dalkin 96% 2-stage furnace with variable fan and ECM motor and an Aprilaire 700a fan-powered who house humidifier. The enitre crew was very professional, knowledgeable, and efficient. The only concern I had was that when they were making connections and had to turn the gas off and on, my water heater was reset at a very high temperature causing it to kick off as a safety precaution the next day. I didnt discover it until we were down to just warm water. I had to relight the pilot and reset the temp.The maintenace plans were a good buy too so I purchased the NO SURPRISE PLAN for the new furnace and their GOLD PLAN for an existing AC unit - which I used today. A very nice tech named Alana - again, very professional, knowledgeable, and thorough - really took her time.I also like the text messages that Flame sent prior to their visit that not only included a picture of the technician that I would be seeing, but included a little bit about them.
Flame charged us four times for the same repair because they failed to identify the problem the first three times. Mo identified the problem on the last visit. However, we should not have been required to pay for the service call since it was Flames responsibility to correctly identify the problem on the other visits, or to exclude the charge for subsequent visits.
Requested a quote for complete home comfort system the sales person came out didnt explain anything or even asked what we were looking for, quoted the bottom of line system didnt have any info on what they offered made it seem like we were wasting his time. I wouldnt recommend Flame to my worse emery. They lost what could of been a sale if their sales person only cared about his job.
Excellent same day service on furnace. Had a experienced technician at my door in about four hours of my call. He just cleaned a flame sensor; he didnt try to charge me to replace it.
I paid them the $89 Service Fee .1st tech came out and gave me diagnosis .I Never received a receipt. I wasnt concerned because I thought it would be deducted from the installation fee. The next employee name Troy came out to survey my home and intrusively entered each room to measure each heating unit. Afterwards he stated that he would call me back in 2 days with a price. Troy did not call me so I called him( He knew it was winter and I had no heat) He blatantly lied to me staying Hey I will call you back tomorrow morning .He added ... we are crunching the numbers to get a great price. That was 4 weeks ago . I have not heard from Troy or FLAME Heating . I have never received a receipt for the cash payment I gave them,He ( They /FLAME ) have no shred of decency to call me back. So disrespectful .PLEASE AVOID THIS COMPANY AT ALL COST.. ADD UP AND READ ALL THE NEGATIVE REVIEW AND GO ELSEWHERE!!
Very knowledgeable and professional technicians installed and set up my furnace, AC and water heater. They explained everything in detail to me. Not the cheapest, but I felt confident they were the most thorough.
FLAME was very professional in providing the estimate for service and was able to install my replacement air conditioning unit the next day. The installation went very well and I was extremely happy with the service and value I received.
I had tried calling numerous places before finally getting a suggestion to call Flame Heating and Cooling. I was looking to replace my electric baseboard heating for a gas furnace but that meant I needed duct and vent installation. Most other heating and cooling companies (or at least the ones I called) did not do duct and vent installation as it is quite the project. However, Flame Heating and Cooling told me that is something they could do! I dont have a basement, so everything had to be done in the attic considering it was Spring, the weather made it able for them to take on this project, if it was summer it would have probably need to be held off until Fall since it gets so hot in those attics. Troy was wonderful to work with, he had originally came out and did my estimate, very polite, knowledgeable and helpful. I asked to see what it would look like to do everything, duct and vent installation, gas furnace, AC unit and removing electric baseboards although that was probably not the route I was originally going to take because thats a lot of work and money however when I received the estimate it seemed like a no brainer to just do it all. Pricing was very reasonable. Moving forward to the job, which took a week to do, Chris, Kole, Brian (there may have been others here but I know these guys were the ones I met) and the electrician David (which I didnt get to meet) did such a wonderful job. Chris, Kole and Brian were all so polite and knew what they were talking about and doing. It was a messy project as well, but they cleaned everything up and made it seem like no one was ever in the house. Highly recommend Flame Heating and Cooling for your needs. Very polite and very reasonable pricing! Couldnt ask for better.
Brian was a great salesperson and Brian Y and Parker the techs were courteous and professional, they did a great job and took the time to explain everything to me I needed to know about my new AC System. I would recommend!
Flame did a fantastic job installing our new central air unit - they did everything quickly yet correctly and were extremely happy with their service. We would highly recommend the Company!
Got central air installed in my house on September 1st. The salesman came to my house to review my furnace and house. It’s was pretty painless and it’s cool they offer financing as an option. The crew came at 7 am and were pretty efficient and respectful. The only problem, was they were not prepared with the correct materials to do the installation for the furnace. New ducting had to be installed with the new setup. The crew mentioned to me the salesman didn’t do the correct measurements and that affected the crews install time. They crew spent a good hour to two hours waiting for parts to come from the shop. I want to stress that the crew did nothing wrong, they were fast and efficient when they had all the parts to do their job, but as a company Flame/management did not correctly prepare so the crew could do their job efficiently. The crew arrived at 7ish am and left around 4:30-5:00pm due to the set backs. At the end of the day they found my Nest thermostat was not turning on the furnace. They found I had a two wire connection to my thermostat and it needed a 3+ wire connection. Since the crew was so set back waiting for parts half the day, they didn’t have enough time at the end of the day to install the new wire connection for my thermostat so I had to wait until Friday (September 4th) for the electrician to come back and install the new wire. The technician came back on Friday and everything worked after the new wire was installed.The crew was great but sales and management did not correctly supply the crew so they could do their job on a timely manner. I was quoted the install would take 4-5 hours so I was a tad irritated that this install took nearly 9 hours....
I paid for FLAME to come out and look at my newer furnace that started making a loud rumbling when kicking on. $250 later, the technician (who was nice) left saying he did everything he could. During the process he also ripped out the new filter from the furnace and did not have a replacement for it. He left with furnace still making the sound which he acknowledged while insisting to give me a quote for them to redo the system and join their gold plan, but why would I do that after spending $250 for the original problem they could not fix. I emailed FLAME about the problem, I got a call which I missed but called back a couple times with no response. I also texted the number listed on their site, with no response. I was hopeful going into this based on previous reviews, but after this experience I will not be going back and will actively tell other homeowners looking for furnace work that this is not the choice. I hate to leave a bad review but this is what it is.
So, I called them for a simple repair to the thermostats wire. That would amount to no more than ten dollars worth of materials…the quote was 530.00. To repair a splice in thermostats wire no bigger than a foot and a half… called a second company and they did it for $60. Just why?
OUTSTANDING SERVICE!!! From my initial phone call, to the work performed. This company just does everything right. Professionalism at its very best. They actually listen to your questions, and give you real answers. Look no further, give them a call for all your HVAC needs.
The technicians were all friendly, knowledgeable, patient and terrific to deal with in a very uncomfortable situation - our furnace called it quits while we were out of town and it was snowy and cold at home. We were really impressed by the quality of their service!
Jeff was phenomenal. On time with the pre-call as expected. Was up front with showing what was wrong, giving benchmarks, fixing the issue (adding Freon) and then showing the change in temperatures real time. Do not hesitate to call Flame for any issues!
Alana was fantastic. She explained what the problem was and order the parts and repaired. She very professional and efficient. She called ahead and let me know when she would there. I definitely would ask for her again.
Flame installed a new furnace and central air unit in my home. They arrived on time and took care of business. The crew was working quietly, we forgot they there. Great company
Everytime I call this company they provide awesome timely service and the workers are always friendly and professional. And the prices for their services are always very reasonable as well. Flame is a great company providing a great service. They have a customer for life with me.
Raven came out and replaced my sump pump. She did a professional job and the new pump is running great. I now feel secure and wont panic when it starts to rain later today.
Great company Chris and all guys did an awesome job on install.
Furnace stopped heating on one the coldest days of the year. Service came out inacouple of hours.Tecnician explained problem and weighed costs of repairs. Went with new furnace. Tom quoted a resonable price and a unit installed in 2 days.. Install occured in a timely manner and working well. Good past service, current support and will use in future work, if needed..
I called Flame to have a laundry tub replaced. I forgot about the leaking toilet. Gavin sized up the situation and took care of both issues. He was fast, neat, professional and a nice guy. Thank you
We are still in the process of getting our air conditioning put in . It was supposed to be five days we are in five weeks . They put it in and late at night we had major water coming through my daughters newly done rooms ceiling fan and ceiling. Destroyed our plaster. We get no response from the higher up people. It’s been a horrible experience and it’s continuing to be a horrible experience. I wish there was some accountability and action taken we are at there mercy .
They were supposed to be here by 8, we went to bed at 9:15, tech finally called between 10:30 and 11 p.m., when I called the next day I was on hold for 10 minutes while they checked the schedule for today. Hung up, called back, to be told we were on the schedule. I told them to forget it and I would be reviewing on Google and Facebook. I would give them zero stars but Google wont allow it.
I became a Gold member of Flame thinking I would save money. What it actually does is make you a slave to regret. Sure the initial absurd 89$ “take a look fee” is reduced to 59$ through Gold , but after they arrive … let the games begin. My problem was simply to reset the dishwasher, as was explained to me over the phone (I wasn’t present) when the Flame tech arrived . So imagine my astonishment when the bill actually totaled 159! Apparently the tech took the initiative to also clean my disposal for a whopping 100$ more! To save face, the manager I complained to claimed the cleaning was necessary to reset the dishwasher, but that is not at all what was explained to me when the tech was on site. Don’t pay to be a Gold member. It’s not worth it, and you really want to feel free to shop somewhere else besides this fee gouging company.
Customer service was great. Donna, Peggy and Will the technician were very kind and professional. My air is back on and I couldnt be happier.Thank you all so very much.Cindy Valenzuela 👍
The technician clearly explained the work to be performed and answered all questions. He cleaned up the work area afterward and made a recommendation for future periodic maintenance which should prolong the service life of the equipment.
Absolutely the worst. We replaced our AC with this company just for it to break twice within a month of it being installed. The first time it broke, the employee said they ordered the wrong part, so we had to wait a week for it to be replaced. Now, the AC unit is running, but it is freezing up and not cooling the house. The company claims that they are available 24/7 but no one picks up the phone. Finally, when someone does answer, they say they cant send someone for a week. Now I have to play phone tag and try to reach a live person before this 90+ degree heat hits us this weekend. At this point, I either want a brand new unit installed or my money back.
Nothing but praise for Flame. Quality products and top notch installation. I called around and their price was Very competitive. Whole job was done and gone in about 4 hrs. Ive had 2 furnaces/ACs and now a water heater by them. They are great to work with.....
Tech arrived on-time and performed seasonal maintenance as scheduled. Kyle was professional and capable, answered my questions, and explained the purpose of a part that needed replacing.
Flame installed a complete HVAC system (furnace, AC, and humidifier) in my home back in 2012, they replaced the old furnace which was 47 years old and the AC which was almost as old.Flame installs Bryant HVAC systems and after some online research, Ive decided to have a full Bryant HVAC system installed and Im completely satisfied with the new level of comfort and energy savings Im getting.Ill start by saying that this was not cheap, it was very expensive, but you really get what you paid for, competent technicians and a company that stands behind the products they sell & install.What I ended up with was a new 96% efficient furnace, a more efficient AC system, a really good and efficient (low water usage) humidifier, a new chimney flue liner for the hot water heater exhaust (the new furnace exhaust & intake is through the side of the house), and last but not least was the duct cleaning.The install crew, Stephan, Bill and electrician Bill, were truly professionals and they did a tremendous job removing the old and installing the new, you can tell by looking at the details of the install like how the humidifier and AC condensate drain line is actually pitched properly to drain, how the intake and exhaust pipes were run parallel to the outside of the house, how the water feed line is routed to feed the humidifier, how the old water heater exhaust was upgraded to draft properly with the new chimney liner, small things like that shows that care was taken when it was installed. The crew showed up in the morning and was done with the install before 5 PM. I scheduled the duct cleaning 2 weeks later because of my personal schedule and the duct cleaning tech showed up on time and did a complete and thorough job.As with any job this large in scope there were some problems to be hammered out. The service tech that came out to setup and check for proper operation of the furnace found a gas control valve that was plugged up with debris and was stopping the valve from going into high-burn, he ordered and picked up a new gas control valve at the local supply house and installed it. Unfortunately, that valve would not go into high-burn either.The tech looked at the valve and saw debris/dirt at the inlet of the valve, he had to remove the newly installed gas piping to remove the clump of dried mud and bits of plastic from the inside of the pipe. Unfortunately the local supply house didnt have another gas control valve in stock and I had to wait a few day for the factory to ship one in. After the install of the new valve the furnace was set up and gave the proper combustion readings and I was good to go, no problems with the furnace since. As for the dried mud and plastic bits in the pipe, Im guessing that it was in the pipe before it was cut and threaded because the pipe was clean and rust free when it was delivered to my house which tells me that its a vendor QC problem.Fast forward to late spring of 2017. The AC was working perfectly until now. Im a Gold Plan member and I called for my annual AC inspection and I told the nice lady on the phone that my AC is not cooling and Im getting fault warnings on my intelligent thermostat.The inspection tech arrived on time and found that my AC evaporator coil (above the furnace) has a leak and needs to be replaced. It was a pleasant surprise to find that the leaking evaporator coil was covered under the Bryant warranty and it did not cost me anything for parts or labor.As a Flame Gold Plan member they come out and inspect the AC in the late spring and inspect the furnace in the late fall. All in all, I happy with Flame.
Schedule same day on line and they were here within 3 hours when 5 other companies are booked out for two daysFixed issue quick and knowledgeable and will use again
Sean was very attentive and knowledgeable, did a good job and had a wonderful personality. Yes...Flame will now be my heating and cooling go to. Thanks
I called at 8:00am made a appointment for the same day they texted me with a pic of the tech and all of his qualifications, his name is Will Robinson he walked me through the whole repair letting me know the problem a faulty capacitor and price which was very reasonable, he was very professional and courteous, I will definitely be using Flame again if needed and already recommended them to my neighbor
Mike Cowan did a preventative A/C system check. He was very personable, thorough and knowledgeable. One small issue was identified and promptly fixed. Highly recommended.
Its never fun to have to spend money replacing your AC, but if you have to, be sure to use Flame. Kyle did a great job diagnosing the issue and Parker and Brian were top notch, knowledgeable installers. You can always rely on Flame!
I have had flame out multiple times for different issues over the years. This was the first time I had issues with my furnace. My technician was Anna. She did a great job! She communicated everything with me throughout the work. She had my furnace fixed quickly and the price was reasonable. I would not hesitate to have her back.
I called at nine in the morning, the technician was at my house by one and my AC was working again a few hours later.All good!
High marks!!!! Dave is an excellent craftsman whose work can be admired. And so can his customer relationship capability. Clearly his nearly 40 years of experience came through. I have nothing but the very highest grades for the Flame team that Dave led. He will be a hard man to replace. In addition, follow up visits were very good.
Flame upgraded the electrical system at my home and I couldn’t have asked for any greater degree of professionalism and attention to detail. I observed them consulting with other experts to ensure that everything was consistent with city codes and they kept me apprised of what they were doing. In addition, they limited the amount of time that I was with power to the bare minimum. I highly recommend their services.
They came out and assessed my dead heater. They saved me because another company had been here on weekend and said they could come back and fix it, but it would be 2k. These guys caught a crack in the exhaust exchange, which is very dangerous. Now I have a safe new heater instead of a very old dangerous heater with an outrageously expensive repair. Thanks for your diligence!!!!! Will call you first next time.
FLAME is by far the best HVAC company in Michigan. Their service and knowledge is far above the rest. Alex the plumber is the best for any water heater/plumbing issues. Highly recommend this company
After my home was flooded recently and my heating unit was destroyed, Flame came to the rescue. I called many name brand companies and their answer to me was that, We dont service Detroit! Flame was professional, thorough and fairly prices. The unit is quiet and seems easy to maintain. I did have a small issue and they came and corrected it right away. I would definitely recommend this company and all of its employees! Great job Flame!
Was able to get same day service to repair kitchen faucet and check out toilet. Service Tec(Gavin) was on time, performed all repairs and was very courteous. Would recommend Flame and I would use them again.
Kyle was the best! Ive been with Flame for years and theyve always been prompt and fixed my problem. Kyle explained what everything did and what parts effect eachother. I really appreciated that so I understood what went wrong. He also told me about the Gold card (which I got) since I have an old furnace with problems. Thanks Flame. This is why I call you every time!
I had 2 FLAME Heating and Cooling workers at my home (one to fix my hot water tank and they other to unplug my drain). They were both very professional. They were detailed oriented and communicated with me. I would highly recommend FLAME.
Where to start…from calling at 8pm on a Saturday night and their customer service agent actually answering the phone when other companies are closed until Monday, to the professional employees like Rob yesterday to assess and advise to Gavin today removing the old hot water tank, putting all new piping and connections plus installing the new incredible 50 gallon tank while both of these professional gentlemen were kind and courteous. Explained every step. Did it with genuine smiles. Not only will I be a loyal Flame Customer for life I will also have my new connection to pass onto family and friends. 5 star service. You guys rock.
These people are terrific! We needed new hvac, new water heater, back-up sump pump, new electrical panel and a bunch of other smaller things. We got quotes from 4 or 5 companies, decided to give the entire job to Flame, and they did it all in 2 days. The guys were all polite and friendly, a real pleasure to have working in the house. I give them my highest recommendation.
Flame installed a new whole house generator for us. We had to wait a long time to get it because it was out of stock and when ordered it took what seemed like forever to get it. Four wonderful gentlemen came out and spent all of Wednesday working on the change over. Two of them were back today to finish up. The installers were all wonderful, very helpful, and did a GREAT job of installing and explaining it! We will continue to recommend Flame to anyone we know that they might be able to provide service for!
The service was at my 89 year old mothers house. I set up the call but was not there for the service. The house is heated by radiators and the furnace operates by steam. There is a glass pipe that shows the water level in the furnace. The glass pipe broke so all that was needed was to replace the glass pipe. I informed Flame when setting up the service of the problem so that they would have the glass when the technician arrived. The technician finally arrived (about 1.5 hrs after their stated window). The tech was professional and the problem was not necessarily with him. He replaced the glass, performed a check to ensure the furnace was operating properly and charged my mother 483 dollars!!!! Thats right, 483 dollars. I called the next day and spoke to a manager. Long story short, I was advised that the only error was that the tech should have waived the 89 dollar charge for arriving on scene. The manager justified the true cost of 394 dollars to replace a glass pipe and make sure the furnace was operating properly by stating that there are fixed and operating costs across the board that Flame must recoup. The tech, the van, stocking the material for calls, their call center, etc. I understand business but I asked him to think about the eye check here. Justifying charging 394 dollars to replace a glass cylinder. I understand business but this is not right and in no way can be justified. The manager only ensured a refund of the 89 dollar arrival fee. Nothing else. I was hoping that Flame valued me as a customer more than just explaining their need to recoup business costs regardless of how little the actual cost to them is on a particular job. BUSINESS IS BUSINESS BUT FLAME CANNOT JUSTIFY THEMSELVES IN THIS INSTANCE.
Prompt and efficient scheduling, prompt notification of the service technicians imminent arrival, and a courteous and professional technician. I have used Flame Furnace for many years and have always been satisfied with the service.
Our furnace started clanking on Sunday. We called FLAME heating and cooling on Monday afternoon and were able to get someone to come out the next morning. By Tuesday morning when they came, our furnace had stopped working all together. They sent me a picture of the technician via email so I knew who to expect. They called me 20 minutes out to let me know about when she would arrive. The technician wore PPE equipment and shoe booties to protect our floors. She diagnosed what was going wrong, went and got the part needed and installed the new part. They offered a maintenance plan to get a discounted rate on the service for the year. They told us what else might need to be replaced soon to keep the furnace running and offered a discount if we wanted to buy a new furnace in the next 15 days. The technician was knowledgeable and thorough and friendly.
Technician was professional and polite. Very knowledgeable of the issues and what he was fixing. Even on Sunday, they have technicians on call. They were at my house and fixing my issue within a couple hours! Thank you!
The gentleman who came to my house was fantastic. I received a text prior to his arrival with his image so I would know who to watch for, he was courteous, took time to answer all my questions and make suggestions on the best ways to keep my furnace and AC working at top performance. He was not pushy or in a hurry and covered all the checks that he completed. I have had great service and support from Flame since they installed my new furnace and AC 6 years ago. There are very few companies that I feel good about recommending but I would recommend Flame with full confidence!
Our furnace died three days before Thanksgiving. FLAME had someone out to our home the next day and were able to schedule the installation the following week. The two techs were on time, professional, and polite. We had a great experience!
Weve received good service at a fair price from FLAME Furnace for 20 years. Their technicians seem highly qualified.During our recent annual inspection, Anna discovered an issue with a heat exchanger that was fortunately covered by the manufacturers warranty. Scott quickly ordered all necessary parts and scheduled the repair as soon as possible. Their Chief Technician Tim came to our home and expertly performed the repair and clearly explained his work to us.We highly recommend FLAME Furnace for your heating and cooling needs.
This is the second time that I have used this company and am very satisfied with the service provided. Calling to set up the appointment was great and the receptionist was very professional. The technician that serviced our air conditioner and furnace was top notch!! The company was awesome at communicating via text reminders and the technician was awesome with calling to notify that he was on the way. I would recommend this company and plan to use them in the future.
The technician exceeded my expectations with his courtesy, patience and knowledge. His attention to every questions I had and the actually process of the repair gave me a confidence beyond measure. Kyle is the best representation of dedication to service a company can offer. Thank you for sending an angel.
Our tech was Jim, called to give us a heads-up that he would be arriving in 45 min and he did. He is without question the professional that you want checking something as important as your furnace. His inspection was through and he explained many of the results in detail and in a way that it was clear and understandable. Great job.
Typically, our furnace went out on the first real snow day/night of the winter. Called Flame at 5:30pm and they had a truck here by 8:30am the next morning. Driver traveled through very bad roads to get here and re-traveled them to get a new motor out of the warehouse. Replaced defective motor and had the system checked out and working in an hour. The responsiveness and professionalism of the company and their personnel is the reason why we have relied on them for probably more than 30 years. And thank you Jeff for a great job!
Flame let my husband know she would be there in about 20 min. Tara arrived in less time than that. She told me the fee for the service call figuring in my service contract. She ran diagnostics and checked the air flow temperature at the nearest register vent. It was only rising 2 degrees and should have been rising by 45 degrees. She checked the gas flow it was high but the flame strength was weak. The cause was a spider web plus the dead spider. A little eerie and a little creepy and rather appropriate considering Halloween is only 5 days away! Tara did a thorough job of cleaning out the 🕸️ and 🕷️. It was a fair price for the service rendered. Yeah! We have heat again! Thank you Tara and Flame. 👍
Highly recommend! Tech Alan was professional and efficient…. Will use Flane again.
Extremely disappointed. There was a minor understanding in how work was to be completed for a new AC installation. When brought up through phone call, was reassured that some simple wiring would be immediately done and I should not worry. One month later, no word on when the technician would come. Then I went to the office and spoke to someone directly who again reassured me that Flame would take care of it. Once again, three weeks, almost a month has passed with no communication. Frustrated and tired of trying to have this company keep their word.
After scheduling my annual furnace checkup with Flame for the first time, I was impressed with their protocol... Well-detailed service explanation, price, date/time, and how I will be notified prior to the appointment. I received an appointment confirmation email upon finishing the call, days later a reminder text, and on the day of the appointment, a detailed text introducing me to my technician along with a photo for identification and the office phone number was provided in case I had any questions. Soon thereafter the technician, Kyle, arrived in the companys van and introduced himself (although I was already fully aware of who he was). A friendly smile, very polite, and happy to answer any questions. He immediately began by explaining what he will be doing and after showing him the location of the furnace quickly got underway with the inspection. I was thoroughly impressed when making the call after learning they offer a thorough 22-point inspection, but without any disrespect to the company, I was very / more so impressed with Kyles recap knowledge and answers to all my questions without hesitation. I would rate this a 5-star experience and highly recommend Kyle as a technician. Thanks again Kyle and Flame Furnace - you left me both at ease with the outcome and more knowledgeable about my furnace and the corrections needed.
So appreciative of the quick response to replacing my old, broken water heater today. I called Flame at 8am and by noon they were on site starting the replacement. Gavin, the tech, did a great job. He cleaned up the area where he worked and explained everything he did. Wonderful service at a fair price. Thank you!
Excellent Service! Rob and Jeffery from Flame plumbing were outstanding in the repair of a cleanout drain in our furnace room. Super professional, and did an outstanding job. Before they even start the job the Flame techs always lay down a runway of protective paper from the entrance to the home all the way to the repair location. They wear protective booties and make sure to clean up after the job is done. Cant say enough about the professionalism of these guys as well as communicating the scope of work and any potential issues...etc They also send you a text of when the Technicians are dispatched along with a photo of the tech and their customer rating. Highly recommend them.
The customer service was great!Curtis was excellent! Walked in and explained to me exactly what was wrong with my furnace, (unlike the contracted technician sent out by the city utility company.) The previous technician told me I needed to replace everything and the city agreed. Curtis fixed the problem within minutes, went above and beyond to make sure everything was working efficiently and safely.I would recommend Flame to everyone.
I had been using the same company to repair my plumbing and furnace for years but lately every time I call them it is a 10 day to 3 week wait. So I called Flame on Monday and the plumber Carlos came out that day. The heating and cooling repair person Adam came out Wednesday. Both technicians were on time and very professional. Very far pricing and honest. Flame is now my go to for repair work.
Gavin was very friendly and personable. He worked efficiently and finished the work in a short period of time. I was very pleased with the service.
I called Flame at 5:45 a.m. this morning about a dysfunctional furnace. They sent out the nicest technician by 8:50 a.m. We have fully-functioning heat again and are so grateful for their responsiveness and expertise.
The technicians are very knowledgeable, friendly, courteous. They did a very nice job and cleaned up before they left. They took the time to explain things to me and kept me informed of any issues along the way. The scheduling process is very efficient, they text you or call when theyre on the way and they send a picture of the technicians so you know who is arriving. Excellent customer service!
I would personally like to thank the technicians and the amazing staff at flame heating and cooling. From Tiara, to Brian, to the rest of the secretaries I talked to and the technicians who came out and did an amazing job. The people at flame are always courteous, professional and very nice and respectful of your property. They explain what they are doing and they are very honest and let me tell you they will bend over back words and do everything in there power to make the customer experience outstanding. I will give flame credit that they always want to be doing the right things for there customer if there is an issue with anything. I can say this company has integrity, there honest the work their employees do is something but the best. There prices are fair and the quality of their products are outstanding. My experience with flame has been truly amazing. I would encourage anyone to give this outstanding company a try as they will do some amazing things. They are very particular on how they do their work and everyone Ive dealt with will go above and beyond for you. The technicians are very careful and good and take great pride in what they do. This company has been in business for so many years because of honesty, integrity, Great customer Service and the quality of the work they do is the best. I do not think there is anyone better than flame. Thank you and I encourage everyone to at least give flame a chance. You will make the customer experience fantastic. I give them 5 out of five. Thank you Flame.
Absolutely top-notch service. Tara was great -- thorough, conscientious, and worked her butt off to get the furnace working. Diagnosed the problems quickly, explained everything, thoughtful about next steps. Professional in every way.
James came by and got me together. Good work and professional. I got a text with his name and picture before he came which was great. I waited awhile before I decided to get my lights fixed because I thought it was gonna cost an arm and a leg. I got my money right and then set up an appointment. Yo my surprise the total cost was the service fee. I will definitely use them again
Called Flame due to a loud noise coming from heater, Will R. Was our tech, turns out, the filter was sucked into unit and making alot of noise, I appreciate Wills honesty and integrity, a simple fix, and everything good.
Great job FLAME TEAM ☆☆☆☆☆☆ . LIKE TO THANK TROY in sales and TJ H. Plus the technician that came by to get the new HOT WATER TANK in and the old one out. Fast and friendly service . Thanks again TJ H FOR YOUR SERVICE ON THE INSTALL. GREAT SERVICE FROM START TO FINISH.!! BE GLAD WHEN I GET THINGS SET UP FOR A NEW FURNANCE AND AC IN THE COMING MONTHS.THANK YOU , M.A.
FLAME came out the day I called (within a couple of hours) each time Ive used them and the prices they quoted were fair for the work done. They were professional and have been reliable every time Ive used them.
I needed a new water heater I called Flame Heating and Cooling they came the same day the technician was courteous and clean and did a fine job I would recommend by my experience
O nJuly 28, 2021, which was my appointment date with Flames furnace a dand Cooling the tech Jeff arrived at my ho.e on time. He was very professional and well mannered.I explained the issue on hand. The Humidifier was leaking excessive amount of water. Shortly thereafter the problem was solved. Jeff explained each step of the procedure and assured me I would not have any more problems.Furthermore the repair price was very reasonable compared to other competition. I was so satisfied with the job that I will make an appointment with Flame Furnace this coming fall and winter season. It is service people like Jeff who give Flame the top and number 1 rating. He is truly an asset to the company.Robert BadgerA customer forever
I took advantage of a $99 water heater inspection special. Jeff was friendly, professional, thorough, and answered all my questions to my satisfaction. Thank you very much.
My furnace was not heating. Flame came out for a repair and within 30 minutes said my entire furnace needed to be replaced and had a sales person at my house with a quote. The issue turned out to be a clogged vent outside.
Have used Flame for years and they always do great work, are friendly and professional. Great job on Generator Maintenance and replacing an older battery
Very pleased with the service and installation of our new heating and air conditioning units. The crew sent for installation were very professional and respective of our home and surroundings. They were very willing to answer any questions through out the process At end of installation the crew leader took me around installation to show me work done and explain proper procedures to use. Incidentally the units replaced were installed by Flame 23 years ago.
Mike was able to get to business the same day that I called for service. He was very professional and worked quickly to get my AC units back up to full speed. It was extremely hot but Mike worked continuously to get our units back on track. I would highly recommend Flame for any AC maintenance or repairs.
We have been Gold Plan customers of Flame Heating and Cooling for several years. They have inspected, maintained, and repaired our previous furnace and AC, replaced laundry room faucets, and fixed a leaky shower. In February they installed a new furnace and AC. Their service technicians are consistently very professional, skilled, informative, polite, respectful of safety, and on time. The technician always lets us know when he will be arriving and texts us with a photo and also calls. Their installation of the furnace and air conditioner in February was done with a team of technicians who worked together well, got it done in one day, and left everything cleaned up. I highly recommend them!
We just completed our first extensive experience with Flame, following their purchase of our long-time HVAC company (Custom Temperature Control). Based on what weve seen this year, we are very, very impressed. We had a long-standing AC leak problem before and during this transition period. It was handled wonderfully and was perfectly resolved, with original warranty honored. That says a lot. And every phone contact with Flame has been great so far - everything explained, smooth transition program, scheduling adhered to (thanks Ahmed!), and good followup. This whole thing was complicated, and yet everything happened when it was supposed to, everything was explained in advance, and every promise was honored. Best of all, our Flame HVAC technician himself (Mo, who weve worked with for years) is the just the finest that weve ever worked with - so we were extremely happy that Flame picked him up from Custom Temp. To sum up, our initial experience with Flame was so positive that will be very happy to continue using their services. Plus, their plumbing and electrical services are likely to come in handy for us too. Good job, Flame!
Great company, great customer service, great technicians! We have been using them for years and are so happy with their service!
I was completely impressed from beginning to end of service. The customer service rep was amazing when she set up the appointment. She quoted me a price and detailed out what I would get in this service. The service tech called before he arrived. I even received a text to say the tech was on the way. It included his picture and a short bio so I would know who was coming into my home. The tech talked me through what he was doing and answered any questions I had moving forward. Inspection stickers were placed on my appliances and I was totally impressed. My invoice and inspection form was sent to my email before the tech even left my home. I will totally use FLAME again!!!
Jeff Braun was a very informative, polite and efficient technician. He is a five star tech.
Flame heating and cooling was very professional from the start, the Customer Service rep was polite and courteous. I called two companies and Flame responded promptly. The Service Tech was very knowledgeable and honest. I have the DTE service protection and their tech came out previously said the furnace couldnt be repaired, Matt from Flame ran a diagnostic and found out it was the blower motor. He had one on the truck and we had heat in a few minutes. Thank you Flame heating and cooling, we are seniors and appreciate your prompt response and good work.
Leeland Turner did an excellent job of not only taking care of our furnace under Flames guidelines, but spoke to me regarding a leaking flue box that I did not know was leaking. I asked Leeland, if he had time, would he correct the problem. He did. Leeland represents your company 100 %.
Great service. Came same day I called. Will use them again
Michael Cowan aka Mike was a great technician. Knowledgeable and took time to explain everything to me. He was professional and considerate. I recommend FLAME for any HVAC services and needs.
Mike Cowan was ABSOLUTELY fabulous, came out same day, completed work in a timely and professional manner. Will call again for any issues. Thank you. I would have given you 6 stars if available
I had an AC installed in February and I couldnt be happier. I had a great deal with the February special and the installers did quality work. They were very respectful of my new floors and corrected the corner cutting from the previous hack job. They have a better product selection than the manufactured home service companies. I recommend FLAME to everyone for all of their services.
Service was quick and responsive. Tech Alan was very knowledgeable and helpful!
My generator was cycling my air conditioner every 4-5 minutes. The Flame technician Mo Kang was fantastic. He was familiar with both ACs and with generators. He spent the time to diagnose the issue, test it and get things running. Perhaps the best HVAC technician I’ve had in a long time. Couldn’t have been more pleased with the service. Flame also installed my new AC last week and did a great job.
I had a new boiler installed in my home. This company and their technicians were excellent. I received a message when they were on the way to my house along with a photograph of the technician and their credentials. All around this was a 5 star experience. I highly recommend this company.
Samantha, the Flame Furnace technician, was very efficient, helpful, and personal. She did her job and took the time to help me program my thermostat.
Flame sent a plumber to the house to fix an emergency clogged toilet issue. The tech did an amazing job and resolved the issue quickly and efficiently. I would definitely call then again. Very professional.
Adam Olson, came to my house and was great! Took him 5 min to find the problem and fix it. Very knowledgeable and professional! I had flame install my system and all my service needs are handled with them.
Customer service Rep was Louis is very knowledgeable and detail oriented with his inspection of my furnace. Show me where all the issues related to what needed to be replaced from the furnace. so Im set in going forward and giving flames heating and cooling my business to replace my furnace unit.
I am very pleased with the service that I received from Flame Heating and Cooling. They came out on the same day and installed a new water heater on the same day that I called them. I am pleased with the work that was done and would recommend them to others.
I purchased a furnace and air conditioner, complete replacement of heat in the Winter and cooling in the Summer. Id like to say I am completely satisfied with the products and services. Id liked to give a complete satisfaction of the work of the sales person, Troy McLaughlin, electrician, Nicklaus Brown, 2 Installers, Charles DeCaussin and Andrew Mann, even the delivery person, young man that I did not get his name as he was too fast. Even Gary Marowske (owner) gave me an awesome discount for his old, retired IT Professional and distant friend.Thank you All,Dave
We had Flame update our electrical service panel from 60 amp fuse to 100 amp circuit breakers. The electricians arrived on time and even with a few unforeseen problems, completed the job in one day. Ken and Nicholas, thank you! We appreciate your hard work and happily recommend that you and Flame be considered by others.
We had some gas leaks that required repair to the pipes. The master plumber came out and checked everything and fixed everything very professionally. We had to wait for Con En to come back out to turn the gas on and you never know when they will show up, but the plumber waited and it got resolved. Can finally move back into our house again! FLAME was recommended from a friend and it did not disappoint. Would highly recommend.
Very friendly, knowledgeable, clean, timely. I only met John and Joe and they did excellent work; Im glad I hired them. I barely even knew they were here. I will certainly recommend Flame and I will definitely recommend this crew. I hope I dont need service, but if I do I hope they come out.
Pilot on hot water heater out and could not re-light. Excellent response time and service. Technician and trainee were professional. Resolved the issue, remained on site for about 20 minutes to make sure it was working. Have had Flame Gold membership for 15+ years and would highly recommend for all their services.
I was dissatisfied by our past provider, Mastercraft.FLAME was referred by a number of people in our neighborhood. I needed an inspection and was pleased by the ease of communication. The tech they sent, Adam Olsen, was knowledgeable and a great communicator as well. Well be a repeat client.
Tara, who did the work, was professional and made sure we understood everything she was doing and why. She worked efficiently to get the furnace in top working order. I would recommend her and the company to everyone.
I called them out for a quote to eeconnect a new sink i installed along with a dishwasher and garbage Disposal. The quote was $723.00 plus an additional 228.00 or something. My wife was home along. Mind you i just had the Dishwasher set in place and electrical done brand new along with having the sink installed so had that had to be done was connect the waterlines and drains to the sink and then reconnect the dishwasher and harbage diposal. $1000.00 almost. I think not. I think he tried to take advantage of my Wife because she was a woman and the rep didnt think she was knowledgeable and also possibly because it was a new kitchen cabinets and granite countertops so maybe he thought we would pay the high cost. Now i am stuck paying for an Service Call of $89.00 and the Guy wasnt even in my home for 2 minutes. Also i tried to savage the deal and say just hook up the sink. He told me no and that his Boss wouldnt let him and even if he did the costs would be the same. What a RIP off. Use Extreme Caution when dealing with this Company. Called and asked to speak with the Manager and dont know if he truly was or not. But he cosigned everything the Rep said. Smh.
FLAME heating and cooling went above and beyond. Service pro, Jackie explained everything that he was doing, showed me the problem and took the time to teach me some ways I can help extend the life of my system. A class act all around!
From the call to the service that was given was flawless. Carlos was very friendly and knowledgeable about the job. He cleaned up after himself before he left. The receptionist was nice and got me in real fast plus they had a $99 drain special that helped on the pockets. I would recommend this company and I will use again in the future.
Most unprofessional lying individuals I have ever contacted. Had an estimate done the sales person told me he will go back in the office and let me know next day the actual price day goes by nothing second day goes by nothing third day no call for a day no call I decided to call nobody return my phone call few days later I get an email with a quote I agree to it and never heard anything back schedule installation or anything and then one morning I get a phone call stating that Installation crews will be coming out to my house today who does that nobody called me to schedule anything they just randomly show up whenever they feel like it terrible customer service.
DaJuane did a great job of servicing our AC. He was quick, efficient, professional and personable. We’ve used Flame before and we’ve always had good service. We also love their Gold Star Plan that protects us from any unforeseen problems.
Our FLAME Technician was a great guy (Mike Cowan) ... personal and very professional. He diagnosed the problem in less than five minutes and completed the AC repair in about 30 minutes ... no surprises. System is working great !! Thanks
FLAME came to the rescue today after a valve burst in our hot water heater and water went everywhere in our basement. As soon as I called them I received a call from Troy to give me a quote on a new hot water heater. Not only was his quote very reasonable but the warranty included was unbeatable! The technicians were out within a few hours to install our née hot water tank so we didn’t have to go without water for more than a few hours. I’m so thankful for everyone who helped us out today! It was honestly such a blessing and positive experience I will definitely be using them in the future if needed. Highly recommend this company.
Throughout my military, public and private careers I have functioned as a basic employee, a supervisor and an administrator.Now that I am retired, I enjoy watching professionals at work.Today I observed that Bill consistently employs that extra 10% of effort that makes the difference between good and excellent on a performance evaluation.
Overall great service. Immediate response to service call. I thought it was fantastic that Flame sent text messages indicating technicians experience and qualifications. Text also included a photo of visiting technicians for your security. Flame has done other work for me that exceeded my expectations. 5 star contractor!!!!
All FLAME service reps are very professional and respectful of homeowners. They listen and answer questions based on their personal knowledge and experience. Very satisfactory service!!!
Had a new Bryant ac/furnace installed last week. Great crew..on time...good value and financing....really a great job..highly recommend. Courteous..explained everything well. Salesman Troy did an awesome job going through every detail with us. Very satisfied with my nice cool ac going right now.
I am so thankful for Flame right now, especially Sean who just left after fixing my A/C unit. My air stopped working last night, and with 90 degree temperatures and 90% humidity, this was a major problem since I have severe asthma. In less than 24 hours, Sean was here, replaced the capacitor, and my house is cooling down. The charge was very reasonable.I had Flame install my new furnace and central air about 10 years ago, and they are the ones I call on the rare occasions I have a problem. Thank you, Flame!!#CustomerForLife
I was going to use this company anyway but my furnace went out two weeks before my appointment and Troy went out if his way to schedule an appointment earlier! He went above and beyond to make sure I got what I needed and I was ok until it could be installed! The installation crew was super nice and professional. I would recommend this company to anyone!!! I am so pleased with the work and the constant above and beyond!!
We have been regular customers for over 8 years. We needed a humidifier installed on a new furnace. They arrived on time - to the minute. There was a glitch that the estimator missed which required a plumber. The plumber was called, glitch fixed, install complete and within the time frame specified - and no additional charges. Super nice crew - very clean. Highly recommend!
Very satisfied with our experience using FLAME. Office staff & tech are all very friendly, responsive & easily accommodated my request for service. Prices are fairer than other local red truck company.Only reason I didnt give 5 stars is because our furnace repair service bill was over $1,000, and no receipt was given to us. My husband was informed that it would be emailed to us but it was not.
The technician was excellent! Very professional, personable honest and efficient. Customer service was outstanding as always. I have never had a bad experience with Flame. I recommend them to everyone I know. Keep up the good work!
Girl on phone was so nice Donnaman showed up on time same day and was so personal nice guy Jamie we will call them if there is a next time LOL
I’m very disappointed with my experience from Flame. I would not recommend them to others.I told the gentleman who came the issue — that the fan blower began humming after use for awhile. He went into the furnace room, pulled the cover off, and before even checking anything he immediately tried telling me to replace the whole furnace. I felt like I was getting my oil changed from a trash shop who was trying to rip me off.When I started asking more questions then he started “testing” the parts finally, and to his discovery the blower was actually testing fine.He sent me a quote for the replacement parts incase they fail — which were all generic without any part numbers. I’ve done my research and the parts online are 1/3 or less of the cost. Do not use this service if you want a trustworthy opinion, repair or quote. Use someone local who actually cares about their customers.
We are big fans of FLAME Heating & Cooling. Every sales and service representative that has come out to our home over the years has been knowledgeable, professional, respectful and friendly. We have been on the Gold Plan and can always count on a quick response to our request for service. Today, Adam was no exception. In addition to checking our recently-installed Central A/C Unit (06/22/2021), he inspected our water heater and furnace damaged to recent flooding during the same call. We will be ordering both of these items this week. He also made an early, much-appreciated house call to our neighbors across the street. We never hesitate to recommend FLAME to family and friends. Maureen & Chris Dritsan, East English Village - Detroit, MI
Erica and Brandon were GREAT! Erica received my call, walked me through my issue and set me up with a time just a few hours later. Brandon showed up on time, was able to quickly diagnose my leaking radiator piping (all over the basement and with a lose of heat) AND take care of two plumbing issues I had. Pricing was fair and transparent. Brandon was professional, got along with my dog, and made great recommendations for preventative maintenance I could do on my own! Professional and Empathetic team! Thank you!
Right on time. Very pleasant and knowledgeable service tech. Kept things cleanWould definitely use them again l
The technician was very helpful and replaced the furnace filter and cleaned the dehumidifier and the outside compressor and checked the coolant level. He was very helpful.Troubleshoot electrical GIF plug and discovered and fixed GIF interrupt problem Great Job !!
Flame Heating & Cooling did an excellent job servicing our home generator. We signed up for the Generator Maintenance Plan that is a good value. The technician did a great job! He was professional, timely, explained the process, and was friendly. I highly recommend the Generator Maintenance Plan if you have automatic generator to keep it n great working order.
Mr. Jackie Gaiters was our service technician. He was courteous thorough and explained everything he did and the results of his maintenance service call. I could not of asked for a better experience. Thank you Mr. Gaiters. I should also mention that the people who answered the phone calls were also fabulous. We had to change appointments due to weather and a conflict on our part...nothing was ever a problem. I wish I knew names of those who answered our calls.
Flame installed central air in my house and I initially had some problems with the system that, while frustrating, Flame came through and addressed for me when they came up. To begin with, the initial installation was done with ducting that was not up to code, and they had to redo everything for the city inspection to pass. The guys who put in the air handler didnt coordinate with the electrician who wired up the thermostat, and he had to use some workaround to get it working the first time. Then came my annual problems at start of each summer. The first time, the thermostat would not get power from the air handler, and someone had to rewire everything with the consequence that the fan was no longer functional. This year the compressor wouldnt kick on, but Flame was not responsible for that one. I had some roofers who unplugged a cable and left it that way without my knowledge. Louis came by and got everything up and running along with an add-a-wire to fix the fan problem I mentioned.
Lightening struck our house and knocked out our A/C on a hot muggy July day. We called 10 companies who all said “a day or two” then called Flame who said they’ll be out in 2-4 hours. They were, got us up and running and we’ve been loyal customers since (15 years). Gold Plan offers free inspections 2/year and reduced rates. The service techs are great, knowledgeable and friendly. We used them for a brand new HVAC/humidifier/water heater install and they were outstanding!
Im very pleased with the inspection/maintenance service provided by Flame Furnace per their Gold Plan. Prior to his arrival, Kyle informed me via text message of his expected arrival time, and he arrived promptly at the time indicated. After showing him to the HVAC location in the basement, he performed the furnace inspection/maintenance while I went about my business with very little interruption, and with the utmost courtesy and professionalism at all times. After he was finished, he explained exactly what he had done, and gave me a thorough report of the condition of the system. He even offered to replace the filter with a new one I had on-hand, and to help winterize the AC condenser unit outside! Again, overall Im very happy with the service I received, and exactly why I signed-up for their Gold Plan in the first place; thank you Kyle and Flame Furnace!
This morning we had Mr. Jackie Gaitors doing the furnace tune up for fall 2021. He was extremely thorough and explained everything that was checked and how our system was working. He was very neat, taking the old filter with him and also, very professional in manner. Flame is very lucky to have him as an employee and we were fortunate to get him to do the furnace maintenance today.
I have used Flame to replace my water heater. The experience was excellent !!!. The technician ,Jack, was polite and professional. He made sure to keep my house clean and he answered all my questions thoroughly.Again, Flame heating proves it is the best. I had another great experience with them and this time it is a plumbing issue. Rob was my technician!! He is polite , professional and honest! Above all that, their prices are reasonable! Thanks
Came home after a weekend away to find my water heater had leaked all over my basement. Called Monday morning to see if someone could come out and take a look at it. Rob came out within an hour of calling. Said I needed a new water heater which I expected since mine was over 15 years old. He said he would be able to get it done same day. He even cleaned up the water in my basement and unclogged my drain in basement without charging me. Great experience!
We want to thank the guys at FLAME for taking such great care of us! It all started with the wonderful customer service we experienced with Fred Lamond. He was very knowledgeable and professional. He explained everything that was needed to replace our AC unit as well as to bring to code our furnace system. We didnt feel as if we were being sold products that weret needed.On the day the guys arrived, they were punctual and mindful of COVID regulations. They very positive and professional. Nader, Joshua, James along with other FLAME service technicians were fantastic! The work they performed was just beautiful!! AND they cleaned up behind themselves...Lol Never thought we could be so excited about a new AC! The job they did was just great! We highly recommend FLAME!Sincerely,Sigmund & Brigitte Irby
Our steam boiler stopped working on a Saturday. Flame was able to come out on a weekend and fix the issue quickly. I was worried about the cost since it was the weekend but it was very reasonable even if it was a weekday. Great thorough work, I will definitely use them again.
I noticed this morning that my kitchen sink drain was blocked, called Flame, and someone was here at about 11 am to unclog the badly blocked drain. Not only did he unclog the drain professionally but he also cleaned the sink and the area under the sink. Very happy with the service, responsiveness to my emergency, and professionalism of the work.
Flame service professional was courteous and honest about what was needed, and the cost of the repairs!
FLAME was very responsive and communication was great. The service technician called to advise of time of arrival and was very professional and gave me a thorough explanation of what caused my furnace to go out. I cant be thankful enough about the friendly and prompt service I received.
We use FLAME for all our heating/electrical/cooling issues, and they have always been very professional and thorough. Today we had an electrical issue (possible short in our wall) and required advice on installing a new electrical panel. I cant recommend them highly enough! Every single service professional they have sent has done a great job and they always take the time to answer any follow-up questions.
We had them fix our thermostat and they did a great job. This past time Jackie Gaiters came out and was fantastic. He was professional and helpful and I was distracted with work and he was understanding and worked with my husband and me as we navigated work too. He explained a lot to my husband as he did the maintenance and he was really professional.
My water heater ruptured and I needed it replaced immediately. Flame replaced it within hours. The technicians were respectful of my home, using PPE gear, they rolled out disposal liners, instead of the usual drop cloths companies use, for a clear and clean access path from my front door to the basement. The tank is a beauty. Thank you Austin, Dan, and Alex. The service was awesome. I will use Flame in the future.
I won’t go anywhere else! My service tech, Lee, let me know about a Class Action Lawsuit on my 11 year old furnace that replaced my heat exchanger. I doubt other companies would do that, so I’d have to buy a new furnace in a few years. Thanks, Lee! I’ll see you when my AC needs its checkup. And by the way, they did a great job with the installation 11 years ago. Even my plumber remarked on how neat it was.
I was home for most of the installation day with Dave and I think Bill. These two stayed at our home from start to finish. Dave clearly has years of experience, he’s knowledgeable and is very personable. Bill also did a great job! He worked on the AC unit and was patient with our puppy.There were two other men that came over; one that took everything that needed to be disposed of and the other man came right before I left for work. I think he did the thermostat installation.Dave also took time at the end of the day to go over everything with us and to answer any questions we had about the new units.This experience was great just like any other experience with Flame in our home!Our salesman was easy to communicate with and set clear expectations for our installation, cost and service. He also addressed my concern with the brand we were having installed and we were pleasantly surprised to have our installation scheduled so quickly. Just in time for the next heat wave!We will stick with Flame for any of our service needs in the future!
Kitchen drain line is leaking at stack and kitchen cabinets & adjacent wall are required to be removed, prior to an estimate being provided.The Technicians service was good but, the picture sent to identify him prior to his arrival was someone else.
Mike C. came to check the furnace for fall and not only explained in detail his findings and what that meant, but helped replaced our filters that I had bought and talked me through options to balance temperature zones. He was courteous, conversational, clean, and kind to our children on top of that all!
At the start of the hottest week of the season, our main floor air-conditioning unit broke. We have a gold plan and it took a week for aservice man to come and tell us the obvious, our 25 yr old unit needed to be replaced. I said fine, order one. He could not, he said a salesperson would have to come out and give us a quote??? Oh, BTW it would takea week for the guy to come see us... for what , to try to sell me a newunit?? I know I need a new unit....meantime it will start to swelter soonand we will be trapped in our basement. Flame is great until you need them in a pinch. The Gold plan is worth as much as a VenezuelanBolivar>
Total reviews rating 4.7
199 Reviews for FLAME Heating and Cooling 2023:
Review №1
2022-02-08After waking up to 46 degrees indoors, I realized the furnace had stopped working. After calling Flame they sent out a tech to look things over, but of course my Attic Furnace part wasnt in his van, so I had to wait until the following day for the repair.Jeff and Mike were both so polite, quiet, and very nice about breaking bad news.I will call again. Perhaps the only thing Id change? If theyd ask what type of furnace make/model so they could ensure they had the most frequently broken parts with them. HOWEVER - my furnace is 21 years old so I cant really complain, can I? :)
Review №2
2021-12-29My technician Samantha G., was very prompt, courteous, very knowledgeable of her craft and professional. She explained exactly what our furnace needed and what she needed to perform in a manner we understood. I appreciate the respect to the property, by wearing shoe guards and tidying up afterwards. Overall, we are fully satisfied with the quality of service she provided to us. We bare in mind this experience when in need of service again. You rock Samantha!!! 😉
Review №3
2022-06-14I am very impressed with Flame Heating and Cooling. After my experience with this company, I would recommend them to acquaintances, friends and family. Although the price for a new AC unit/installation is higher than most, I come from an HR background and understand all too well what it takes to train/keep exceptional team members and the overhead costs that come with running a business. What sold me on Flame Heating and Cooling is two things...Exceptional Customer Service, and no interest financing for up to 18 months if you qualify. I can also add that the quality and workmanship is outstanding. The team members are good-natured, personable, and they do a clean installation. My first encounter with Flame was a service call to repair an old unit. The technician, Anna, is exceptional. Anna isolated the problem within minutes and had my air running in no time. The charge for the service call and part was very minimal, and in my book, she is a rock-star! Overall, my summary with this company is this: Responsive and answers/returns calls, sends text/email with appointment reminders, sends a short bio and pictures of the technicians, professional over the phone, professional and forthright sales team, exceptional customer service from every technician and licensed contractor, exceptional labor and parts warranty on new units, no-interest financing for those who qualify. I give Flame Heating and Cooling 5 out of 5 stars.
Review №4
2022-02-09What great service! I spoke with Tom first thing in the morning after finding out late the night before my water heater was leaking out water everywhere! He was quick to send over the estimate and get someone out the same day to remove my old water heater and install the new! The technician Eric was very friendly and helpful. He was in and out in no time and even asked to clean up the mess! All around great service! I’d recommend Flame to everyone!
Review №5
2022-05-26Overall, Im very pleased with my experience with FLAME.Every step of the way, customer service has been friendly and helpful - from the first phone call, to installation day. Unfortunately, there was a scheduling mistake on FLAMEs end when a service tech was scheduled to come out and diagnose what was wrong with my old AC unit. My appointment was accidentally placed a week late. However, when I called FLAME, the receptionist apologized profusely and contacted someone to come out promptly the following day. Unfortunately, after the visit we decided the best route forward was to replace our 17 year old unit.I was told that a salesperson would contact me the following day. They did not. Two days later, I called and scheduled a salesperson to quote us on a new unit. They managed to come hours later. The salesperson was friendly, quick, and not overbearing in anyway. He was in and out within 30 minutes or so. The price of the unit with installation was actually about 1/4 less than we expected it to cost, so we signed and chose an installation date. Much to our surprise, again, they were able to schedule us only 1 week out. We fully expected that with the state of production and lack of workers that it would be 3-4 weeks out. I understand that these guys are working incredibly hard right now since the weather is changing and the world is in utter chaos.Today was installation day. The crew was on time, early even! Once again, they were kind, respectful, and professional. From what I can tell so far, they executed the installation adequately and cleaned up after themselves. Our installer even helped secure a rattling vent rattle than made itself apparent after the install, but wasnt caused by anything they did.Payment was a breeze as well. I didnt feel like I was being taken advantage of at any point like many other contracting businesses do.After a bad experience with a different air conditioning company, I wont hesitate to reach out to FLAME for work in the future. If anything changes, I will update this review.
Review №6
2022-06-01This was my first experience with Flame, and it was a very positive one. I switched over to them from another company after not being fully satisfied with the other companys service. Communication with Flame and my assigned tech was excellent. The tech took her time in assessing both my furnace and a/c unit. She identified some suggested maintenance, which I had her take care of for me. She also let me know about some issues with current a/c unit which is an early warning to me to save up some money for a new unit in the near future. I appreciated her transparency and helpfulness. All in all, very good experience and Ill be using Flame again!
Review №7
2022-05-14My water heater was not working after the gas was shut off for unrelated work. I called Flame to come check it out and they sent Rob out almost immediately. It was a simple fix, but Rob explained everything to me in an easy to understand manner, whereas I may be able to do it myself should it happen again. Rob has been to my home before and has done excellent work. Hes polite, professional, friendly and efficient. I hope Flame has a reward system and Rob receives one for the excellent work he does.
Review №8
2022-04-01I was with Custom Temperature Control in Clawson and Flame since has taken over. Flame H&C has not missed a beat. Their customer service is world class and this is a lost art these days. Everyone in the office is amazing and my Technician Gavin is a very nice and professional young man. Super organized, friendly and humble. Flame made a great decision hiring this young man. I will be staying with Flame for as long as I own my home. Highly recommended. Thanks to the Entire Flame Team
Review №9
2022-03-18Flame Heating,Cooling,Plumbing and Electrical is most definitely a professional company. For my first call to them they sent out a quote, made an appointment for an installation of a new hot water tank. Before the professional employee arrived, they had sent me an email showing his picture little history on him and his professionalism. Austin was absolutely wonderful and explaining everything he was doing, everything was done in a timely matter and my old water tank taken out. A very clean installation. Thank you for your wonderful professionalism!
Review №10
2022-03-30The team that came to my home to install a new furnace and central team was communicative, prompt & professionalWhat a great group of men. Everything was installed neatly they laid down blue matting so my home stayed clean. They walked me through everything in detail. Truly appreciate and very impressed.. highly recommended.