Wheelchair-accessible entrance
Yes
Foam Factory, Inc. in Macomb
Categories
Location on the map
Macomb, Macomb County, Michigan, US
Accessibility
Phone: +1 586-627-3626
Site: https://www.foambymail.com/
Site: https://www.foambymail.com/
Opening hours
- Monday:10AM–5PM
- Tuesday:10AM–5PM
- Wednesday:10AM–5PM
- Thursday:10AM–5PM
- Friday:10AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (199)
I purchased 3 new foam cushions for my sofa and could not be happier. Its like having a new sofa. Very prompt delivery and a very well crafted product. Highly recommend.
This company is awesome - I needed replacement cushions for a brand new Pottery Barn sofa that came with very poor quality cushions.I ordered the Lux-High Quality Foam with Dacron wrap. My cushion thickness were 7, so this was considered very firm for anyone under 200 lbs. After placing the order, the company reached out to me to double-check that was what I wanted, since for some people it could be considered too firm. I wanted something specifically so that I could be supported while reading (not for lounging) and verified with them that I understood.The cushions came pretty quickly for something custom made, about 10 days after placing my order, and they were exactly what I was hoping for. Zero problems or back pain when sitting upright (though I could definitely see how it could be too firm when laying down).If it wasnt for Foam Factory, I would have needed to return a very expensive sofa that I waited 3 months for because Pottery Barn is overpriced and has stupid policies when it comes to the quality of their items.THANK YOU!
I am so extremely happy with my purchase. Garrett had reached out with recommendations on the firmness of the cushions and I’m so glad he did. Exceptional customer service. Thank you for your business the easiness of your website.
While the product quality is great, I followed the measurement directions but the cushions were too large. I had to cut them, trim and rewrap the Dacron. But they feel great and my couch looks almost new!
Wow! Great place for crafters and homemakers. First time there even though Ive wanted to visit for a couple of years. Knowledgeable sales reps and loads of stock. If youve ever needed anything made out of just about any kind of foam this is a must visit biz even if you have to travel a bit to get there.
The 4 Lux High Quality foam mattress that I ordered was delivered in good condition and received quickly. Unfortunately the mattress is not firm enough for me = and not as firm as other mattresses that Ive had from other vendors. I have to move in the middle of the night to find a firmer spot. I contacted the vendor to request a firmer mattress or other consideration and the email response recommended that I purchase a second piece of foam to put on top. This will not work with the profile of my bed. I will purchase another mattress from another vendor. Im disappointed.The off-gassing took 7 days.
Amazing place when I lived in Macomb county. Amazing place now that I live in CO. Simple as that. Website offers a ton, if you cant find what you want just call them. This review doesnt need to be lengthy. Im super pleased. The Pyramid foam helped dampen the echo in my apartment greatly.
Phenomenal!!Reasonable prices and great workmanship. Dropped off our cushions and two hours later we got the call to pick them up. Well be back....
Ordered two of the large, 3 in, pick and pluck foam sheets, cant remember the exact sized but i needed 32 inches of length, with the two sheets trimmed and stacked my sony camera trunk now has 100% foam protection and i had enough leftover to use for a pelican case! Cant recommend these guys enough , very affordable compared to everywhere else especially buying from pelican or any other case specific type place. Shipping took about a week, as expected. Very happy and will be back.Edit: A Year later and the foam has zero degradation, still cant stress how good of a purchase this was
Ive used Foam Factory twice in the last two months and could not be more pleased. The foam quality, ease of ordering, delivery, packaging and price--all outstanding!
I could remove the L shape of my sofa thanks to Foam Factory customized foam. More space now :) Fast delivery too !
I decided to try this company on one of my two love seats and was a skeptic because of an ear on each end of my cushions.They arrived real fast and fit absolutely perfect, the wrap around the foam was great as well. I immediately ordered them for the other love seat.Arrived today, and already installed.Saved me a ton on purchasing new love seats.Thanks Foam Factory
I needed a new cushion for my couch after my dogs decided to chew it to pieces. I was going to buy a new couch but decided to try ordering a new cushion instead. Absolutely perfect and could not be happier. Thank you so much!
These folks were absolutely great! Needed a specific type of foam and they had it. Great email communication before I placed my order. Order was shipped quickly and arrived within a couple of days. Their service way exceeded my expectations. If you need foam products, dont waste time on the Internet searching for other suppliers. I highly recommend Foam Factory.
I ordered 7 replacement cushions for a outdoor furniture set. The cushions that came with the original furniture deflated badly. I am so pleased with the new cushion inserts I just received from Foam Factory!!I got excellent advice from their customer service rep so I was able to order just what I needed. The cushions came in less than a week!! Their prices were lower than any local business and even Amazon. I highly recommend this company!
The process of ordering online was extremely easy. I found the measurement instructions odd and, when I received my order, the pieces were a bit too large and resulted in the cushions not fitting on the sectional well. They reworked all the pieces and they came out absolutely perfect. Great customer service!
Strongly recommend you look here before buying replacement foam anywhere else. I looked at a place out of state and they were charging more than double for the same type of foam, not including shipping.Foam Factory not only was cheaper with the same quality, but their communication was as expected of a company (transparent and precise).My biggest surprise was the turnaround time. My order for three foam pieces was ready within days, whereas the other location took 6 weeks and still didnt have my order cut.Pickup was also painless and quick. Highly recommend.
We had a three piece sectional with back cushions that were sagging and unsightly. Buying a new set was over $2,000. Instead, we sent of our five cushion sleeves and let Foam Factory give us their advice and expert service. we could not be more pleased. Kelly was very helpful in guiding us through the process at a very adorable price. Thanks all at Foam Factory!
I bought two HD36 Foam - High Quality WITH DACRON WRAP in an L shape to replace the cushions in a 17-year old couch. I am so pleased with the product and service. The website was easy to use (make sure you read the instructions on how to measure for custom cushions), the price was fair, and the cushions that I ordered arrived safely and in a timely fashion. After letting the cushions expand out of the package for 24-48 hours as suggested, I put the new cushions in the covers and oh my goodness! The difference between the Foam Factory cushions and my old cushions was night and day. The Foam Factory cushions are so great, firm, and make the sofa feel like new again. I was on the verge of throwing out the sofa and buying a new one, but I am so glad I found Foam Factory. I promptly ordered another cushion. I would HIGHLY RECOMMEND this company. Thank you, Foam Factory!
Needed a new boat mattress, haley did a great job helping me, very nice,even let me delay picking my mattress up for over a month because my boat was up north, great place and haley was great salesperson, thank you
Lots of foam , the employees are very friendly& helpful. They also cutom cut to what you need which is very useful.
Just received my cushion for my windows seat and I love, love, love it. Tried to find a window cushion online and no one made the size I needed and the one that came a little close but still to short in length and to large is width was going to cost over $200. The cushion came perfect. The process was so easy. I just measured, went online put in my measurements and paid. A week later a perfect window seat cushion. Oh and by the way no where near $200. Doing the happy dance. Thank you Foam Factory, you are the best.
Ordered the Lux High Quality Foam to replace sagging sofa cushions. It arrived within days of ordering and is perfect. My sofa is like new and SO much more comfortable! I would not hesitate to order from Foam Factory again! Quality product and super fast shipping!
We needed a replacement for RV cushion. Knowing next to nothing about foam we found their website extremely helpful. Ordered Lux Foam-Regular 6X23X47 and it arrived in Florida a day ahead of predicted time. Seems good quality and was at very reasonable price. Only time will tell on wear but frankly for the price, Im not too worried.
Ordered 2 couch cushions in a custom size. They arrived sooner than expected and were packaged nicely. These cushions are perfect! Nice and firm, and they fit perfectly. Price was very reasonable as well. We will definitely order from Foam Factory, Inc again.
My order came promptly, earlier than I had expected actually. I ordered several pieces of different sizes for a couple different jobs and am beyond impressed. Cuts are excellent, quality is wonderful. The foam I didnt have wrapped feels so good. You have just gained a new fan and trust me, I will spread the word. Good job and sincere thank you.
What a fantastic place, friendly, helpful and fast. Just drove 2.5 hours to check them out, worked with Mary, went over my options, place my order and in 30 minutes my custom made mattress for my off road camper was ready to go. I will be sharing this positive experience with all. Again, Mary Thank You for all of your assistance and knowledge!
Website displayed one price for shipping even after address was entered, then I later got an email requesting another $118. Every other store I order from, even small businesses automatically displays adjusted/appropriate shipping costs once the address is entered.
Excellent customer service, very quick shipping even with a delay mentioned on their site, and a great foam cushion! Very, very pleased with our new cushion, and I definitely recommend their services.
I really wanted to give 5 stars, but after two weeks with the outdoor foam, I’m noticing fairly significant dipping in the center of each cushion. Really disappointed. I spent quite a bit of money and was thrilled with the initial outcome but a few weeks in, I (and my cushions) are a bit deflated. IEdit: Im dropping the review to 2 stars because my indoor foam that is rated for 15 years or something is also showing signs of sag. The only reason Im not giving 1 star is because it is still an improvement over my 10+ year old cushions. But I have a suspicion Ill be back to drop this to one star very soon. At this rate, the stock cushions I got from the original purchase of the Lowes outdoor set are about the same (as far as lifespan) and the indoor cushions are FAR below the original lifespan of the (quite expensive) couch I purchased 15 years ago. My local cushion guy retired this year and I am quite disappointed that i didnt take care of this while he was still working. 100Xs better than this, not much more expensive, and did all the work for me. I feel like Im sliding off both couches all the time (as the back is still firm but front is sagged). For reference, Im not a big guy. I weight around 155lbs.
Their shredded foam works well in an indoor ridingarena as a dust free footing and/or footing additive. Reduces watering and cushions horses joints. Thrilled with the price vs. All alternatives. and the ability to rake in without equipment. It was a one woman, one day job to spread 32 bags. Delivered FAST. Went further than I thought so I have 8 bags in reserve if I need more later. NO dust on my saddle, on my boots, or in my stirrup irons!
Ive bought from Foam Factory about ten times, about 50 items, over the last 16 years, and everything has always been great. I recommend them to anyone. Ive been assembling custom mattresses for my family and myself, and weve all been 100% satisfied. Some of the foam I bought 16 years ago, the blue Lux foam, is still as good as the day I bought it, even though its used every day as a base for the mattresses. When it came time to redo the top layers of the mattresses, the Lux foam layers did not need to be changed, saving lots of money! So, dont spend thousands on a top quality foam mattress, learn how to build your own, and customize it! When the surface layers wear out after 3 to 5 years, just replace the worn layers, without needing to buy an entire mattress! BIG SAVINGS!
Ordered filling for a large floor pillow. The staff was helpful and the finished product exceeded expectations. Great group to work with. This was our second order with them. The first was forms for dining room seats and I was very happy with that order also.
I ordered 3 custom cushions for an older sofa. Very easy to measure and order. Received them quicker than promised. They were perfect as soon as we cut away the packaging. We did wait 24 hours to use them, but did not really need to. Very happy with the ease of using them, and the quality of the product. We will be able to use that sofa for many more years now. If we have need in the future, we would definitely purchase from Foam Factory again.
This was the best thing I haver ever done. My chair of 3 years just wasnt comfortable anymore. Once I unzipped the seat cover I knew why. It was garbage and lasted only 2.5 years. I found Foam Factory online and followed the instructions. My new seat cushion arrived and it ook 10 minutes to put in in. The quality is excellent and i will get another 10 years. Trust me as it is worth the cost.
Very quick service, great quality and reasonable prices. I custom ordered the lux foam for a chair-and--a-half bed and the unanimous family vote is very comfy. Highly recommend.
I made a huge order for my house at Foam Factory and was very satisfied. The price was reasonable for a 3 long foam piece and 2 support pillow base. The quality of packaging was amazing.I also had to contact customer service before placing the order as I was confused about the measurements. Ive quickly got an advice, and with following it, got the exact result that I wanted.
I ordered a foam mattress for my campervan, it was special ordered because of the size, very happy with it, ordered the cover too, it fit perfectly. All with in a weeks time. Would highly recommend this company.
I found my experience ideal. I had ordered online and was responded to immediately with details on my order. I ordered five seat cushions for a couch and love seat (matching). I ordered on a Sunday, that Friday I was told the order shipped and received the order on that Monday. I cant say everyone will have the same ship times.The foam was cut and I opted for Dacron wrapping. They arrived compressed and rolled. Nice, since I didnt have massive boxes to unpack. They recommended 24 plus hours to allow them to un-compress. Now, I ordered some of the firmest foam. And at first, it was a bit too pliable, but around the 24 hour mark, they were just as expected. Firm and supportive. Ordered specifically as I am 63 and over 250lbs, pretty big guy.They fit great and look great. I cant complain a bit. And I will and have recommended them and will go back for anything I need in regard to foam.
Yay! My order of 3 foam cushions, 24x24x6, medium firmness, arrived today via FedEx. They are perfect!! Im so pleased!! They arrived quickly, were carefully wrapped, and arrived in excellent condition. I wouldnt hesitate to order from Foam Factory again, and highly recommend their product and service. B. Blackburn, Arizona
Followed the instructions on the website and ordered custom sized cushions for my sectional. Order placed on 1/11 an arrived 1/17, replaced the cushions the next day to allow them to expand and they fit perfectly. Easily saved $2000 by replacing the cushions instead of getting a new sectional.
We had an old sofa and loveseat that still looked decent but the cushions were shot. Contemplated spending a couple grand for new furniture and then saw Foam Factory. Took measurements and ordered new cushions. Got the best blue foam and the covering on the outside. They are right when they say dont subtract from your measurements for it. They fit perfect in our cushion covers and the sofa and loveseat both feel better than new. Best two hundred dollars I ever spent. Highly recommend and their service is great and shipping is fast.
Years ago, I ordered custom sized foam to re-foam the cushions on my boat. They worked great. We were thinking recently about replacing our couch but I remembered Foam Factory and ordered new foam insides for the couch pillows. It worked great. They cut the foam to the size requested. They have a good explanation of the different types of the foam on the site. The order was fulfilled and shipped quickly. I would highly recommend them.
Ordered a double (full) futon mattress to place under our ExPed Megamat Duo for full-time travel. The order was processed FAST and arrived fast as well. The mattress is perfect, cover is perfect, and sales team was personable and professional. Will use these folks for any cushion/mattress needs in the future. Great company to work with.
Ordered 3 cushions from them in January. Everything was fine in the beginning. Just recently one started to feel different, almost feels like they glued two pieces together to get the correct width, and now the glue is not holding them together anymore.For the price I paid this is not what I was expecting to happen, and to happen so quickly. Hoping it doesnt happen with the other 2 cushions.Update 4/2021: All 3 cushions are really 3 pieces glued together. Look elsewhere if you want cushions which will last more than a year. The glue is coming apart and I can feel each piece of foam on all the cushions.
Great prices and delivery ASAP. I orderedluxury high quality foam, 3” thickness as toppers for my uncomfortable camper mattresses. Worked perfectly. Way cheaper than buying new mattresses. I am thankful I found their info during my online search.
I just received my custom cut chair cushion and Im so impressed! Customer service was very helpful and shipping was fast. Online ordering is clear and easy to follow, and the quality is great.
I ordered a custom size foam cushion for my sofa.It came in about half the size I had ordered and I was very upset but as I soon discover as I was unpacking, it was in a vacuumed sealed bag which makes sense for easier shippingThey recommended a poly type of cover for it and didnt get it, I regret not doing for (I think) additional $12.00 as my old had one.exactly what I ordered, quick delivery, excellent price....I would recommend to others and have. Would definitely buy from them again
Great prices for the materials, with a very helpful website! I was able to redo all of my couch cushions for half of what I would have spent going to a big box store AND I had more options so I could get exactly what I needed. They processed and shipped my package promptly.
Called to inquire about pricing and availability and the lady was very rude didnt even want to finish the conversation. luckily i was able to find it cheaper some were else. did not want to deal with her again.
Love my new cushions. They are sturdy and comfortable. Fast shipping and very affordable. I wish I had found them before I purchased the last batch of cushions and before I wasted my money. Now that I have found the foam factory, this is my go to place for my cushion needs.
Foam Factory offered just what I needed to replace the cushion foam in my old sofa. They offer a variety of degrees of firmness. I chose their firm product for my sofa. they offered what I needed at a surprisingly affordable price when compared to the local fabric store chain. What won my praise was how incredibly fast they were able to process and ship my order... frankly faster than many much smaller purchases I have made online. In less than an hour I was able to cut the foam to the size I needed, and replaced three bottom cushions on my couch. Its almost like I have a brand new sofa. I highly recommend this company for their reasonable prices and speed in getting the product to their customers. Great job, guys! Thanks
Great place! If you have never used the foam factory before you better get it on it! We have used them at their old location and at the newer, tons of selections for basically anything you need outta foam at an affordable price! The ladies up front are helpful and nice.
I built an oversized L-shaped pallet couch and needed two oversized custom-size cushion seats. I looked all over the place and Foam Factory offered the best value I could find. The website clearly explained the difference between different types of foam and ordering online was easy. The foam arrived well packed and in perfect shape. Will definitely use them again and will highly recommend them to pallet couch furniture enthusiasts and other DIYers with specialized needs. Good old American service and great value for the $$.
Mattress Purchase: I have been doing business with Foam Factory for over 10 years now on DIY projects to sofa cushions. I started to mattress shop and found myself going to Foam Factory again - called to get some history on their mattress sales and feedback - proceeded to order online, called to confirm that I was ordering what I wanted and pushed the button. I have to say, they process and shipped as described and promised online and everything was packaged just like my prior experiences. This is great, hope it works, because not only did I get what I wanted, but saved hundreds if not thousands of dollars. I cant believe there is no place like this in Houston TX. Thank you again Amanda and Carlos.UPDATE: it has been over a week with my new purchase. Have to say, it is perfect, foam is as described and is providing the support needed. As a prior waterbed user that has found conventional matress uncomfortable, never thought foam would be the answer, but here I am. Foam Factory to the rescue.UPDATE: 5/23/2019 Just an update - mattress is still holding up, comfortable, and have made the transition smoothly. All I can say is why pay retail prices, for something you can customize for a fraction of the cost. I hope you at least try.UPDATE: 03/03/2021 Still holding shape and comfort level as the day bought. I still cant believe it.UPDATE: 09/22/2021 Still holding shape and comfort level as if new. Wow, why pay more for the same product.
Ive been wanting to replace my sofa and loveseat cushions for a couple of years. I couldnt find anyone local, so I began researching online. I priced 3 different online companies with my specs. Foam Factory had the best feedback and the best prices. I reluctantly placed my order. I could not be happier!!!! My cushions all have an ear cut out and I wasnt expecting as perfect a fit as I got!!! Ill definitely be ordering cushions again for a third sofa and an easy chair. Thank you for helping me keep my beloved couches. My college son and my Marine son will be arguing over who gets to sleep on the couch, rather than who has to sleep on the couch!
What a cool company! I was unable to find anyplace remotely close to where I live that could help me with replacing the foam for my couch seat cushions. With a quick Google search, I found Foam Factorys very user friendly website. It walked me through how to take accurate measurements of my seat cushion covers and had a great breakdown of foam grade offerings. My custom order arrived about a week later and and new foam cushion fit perfectly. Im very happy to have found this company. Very cool they are able to offer this service online!
My order arrived quicker than anticipated, and my new sofa and chair cushions are wonderful! I am more than pleased, they make my couch look new again and are 100% better than the original foam that came with my set. Would highly recommend this company if you are in need of foam products.
I needed a good solid custom sized piece for the 6 bed of my little camper truck. I ordered the dimensions I needed during the worst shipping time of the year...just before Christmas. I sent an email asking what the expected turn time would be..and was answered in a couple hours saying that the turn time was usually 5-10 business days. I received the package 6 days later. It was extremely well wrapped in plastic and shipped in a cardboard box. I unwrapped the foam right away and it sprung right up to nearly full thickness. Within a few hours it was fully expanded. The dimensions were precisely what I wanted and the foam is very firm. I have already slept on it and it was better than I expected. I would absolutely order from these folks again and would recommend them it you are looking for a good quality product.
Ordered three custom-cut cushions for a 21 year old Flexsteel couch. Used dacron wrap from old cushions and adhesive spray -- easy transition from old to new. The cushions sit very well -- like a new couch. Order arrived in a very timely manner. $90 to revive a classic leather couch -- cant beat it.
My experience with their customer service and issue resolution has been fantastic. The foam cushions I received were a bit oversized, but the foam factory took them back and resized them to fit perfectly with my cushion covers for no additional charge. They responded quickly to every call and email. I will definitely be using this company for any cushion need I have in the future.
I worked with Samantha and Jennifer at The Foam Factory and am very pleased! I ordered a 1” Full Mattress Latex topper, along with a 4” Full Mattress of LUX-HQ foam. It took 3 days to ship them, and 3 business days to receive them in Oregon via Fed-Ex Ground. They were highly compressed in separate boxes, but after taking all the plastic off and letting in some air (whoosh) they expanded to full size almost immediately. The quality of both products is wonderful and I am so glad I found The Foam Factory. The weight of the boxes confirmed that the density was as described.
Foam cushions were delivered quickly. They were exactly the right size for our old couch. So much better sitting on it now. We ordered the cushions with the extra fabric wrapping. Worth the little extra money. I would order again from them if needed. Cant beat the price.
Had an EXCELLENT experience in purchasing from them. Ive been trying to find a company to custom cut some dense lightweight white foam for a project that Ive been working on. I need the foam for elevation blocks in a display cabinet I was building. I had a relatively small project in the sense of a individual requesting a custom order. I needed 48 blocks in 5 different sizes. I messaged them for a quote and within two hours I received my quote. I was ecstatic with the price, and locked in the order. I asked about how long it may take and she explained about two weeks from the moment of locking in the order. Sure enough, 13 days later, the foam was on my porch. Every piece was PERFECTLY cut - and exactly what I had needed. I couldnt be happier with my experience - honestly.As a side note, I had sent out quote requests to a total of 4 business that day. The other three companies want an exorbitant amount - ranging from DOUBLE to FOUR TIMES the amount Foam Factory/Foam by Mail quoted me. I have to assume the other 3 companies didnt want to be bothered with my small order - that being the cause of the OUTRAGEOUS prices they had quoted me.I cannot thank Foam Factory / Foam by Mail enough for this excellent experience :D
I ordered two couch cushions and two chair cushions. The website interface was very clear and easy to use. The order process was simple, and I was able to track the progress of my order between payment and when the cushions shipped. I received a UPS tracking number, and the package arrived on-time. The product was exactly what I ordered, and everything from the packaging to the Dacron wrap was quality. I consider myself to be pretty critical when it comes to products and service, but I really dont have a single bad thing to say about my experience! This company should be proud of what theyre doing; American made, high quality, and at a great price. I couldnt ask for more.
I was hesitant at first to order because I have never heard of foam factory. Im glad I went with them in the end. The price was good and the quality is top notch. Also the dimensions were spot on. Company has some bad reviews which is expected for any online company. Thanks foam factory.
Ordered a 48 pack of acoustic pyramid foam to treat a recording room. If sound treatment is your goal, dont buy your foam here. It is really cheap foam. Its flimsy and porous. The foam I got on amazon was much better. When I held it in the air, it stayed firm. The foam from foam factory actually bends in mid air like a flaccid object. Would not recommend.
I purchased an old 40s or 50s sofa about twenty years ago. My dog thought it was his, ruined the fabric, so I had it recovered. The cushions were filled with springs, foam, and cotton. Well, as years went on the springs were coming though. You can only imagine how that felt. I did a Google search for a company that made cushion inserts and noticed Foam Factory. I lived in Michigan before so, I thought, Michigan can use my money so I picked them.Im so happy I made the right choice. I followed their instructions on measuring to the letter. I received my cushions quickly and just couldnt wait to use them. I didnt realize just how hard it was going to be to get that old stuff out! The Foam Factory cushions went in so easy. They fit perfectly in the covers. I dont really know why I waited so long. Thank you, Foam Factory.
Always thrilled with my experiences with Foam Factory. I do light upholstery and often find myself needing custom shapes and sizes and FF has done impeccable work down to a tight, flawless Dacron wrap every time. My last project was a massive piece of foam (with wrap) that I had to send a drawing of with my description for the custom order and they not only did a beautiful job, they received the order, created the project, shipped it out and I received it in maybe a week. I couldn’t believe how prompt! I can not recommend highly enough. Thanks for kicking butt, FF.
I stumbled on this business online and liked their user friendly website. I followed the instructions provided and measured for the replacement cushions for our loveseat. The new cushions arrived quickly and fit perfectly. I was so pleased, that I ordered the replacement cushions for the matching sofa too! If you need replacement cushions for anything, this is the place to get them. You will not be disappointed!!
I ordered two pieces of foam, and neither were the correct size. Apparently in the small print on the order page there is a plus or minus one-inch tolerance that I didnt see. So for one piece, I have to trim it myself, and for the other, I was told to wrap it in Dacron to make up for it being short. For an order that cost $175 CAD, I am thoroughly unimpressed.Also, I live in Canada, and required that the foam be shipped to Canada. The company charged in US dollars but also charged Canadian HST. When I questioned this, I was told it was for import tax/duty (which is not HST). Pretty sure thats not legal, so I will be following up with the local tax authorities.
I was looking for the foam seat cushions for my sofa and I have found the Foam Factory. They have the best prices, and many options: foam for seats, back, etc. The order was shipped fast. I was surprised first by the small size package at my door :) The foam took about two days to get it true size. I have ordered it wrapped in darcon, saves my time. I will buy again.
My first order came without the cover that I had ordered but Eddy in Customer Service solved the issue for me and got the cover out quickly. I decided to order a foam topper for my sons bed next and asked Eddy to make sure that the order was correct before it went out. He assured me that he would and the order came with the cover already on it. No problems. Unwrapping and watching it expand is pretty interesting! We are enjoying the product on both beds. Great product. Great customer service. Thanks!
Its very good and useful place.They are very nice people and helpful.They cut the foams to you in fast and accurate way.The quality is great.We bought foam from they before 2 ye as rs to make coach in sunny room, and now we are going to buy more for our hall sofa.
I ordered 2 Queen size Poly foam and they arrived in less days than I expected per what it said on the website. I just love them, for granted I had to cut them down a little (due to cost), no problem at all doing it. They fit perfectly in my tent trailer. I used regular sheets to cover them, instead of buying material to cover them (cheaper). I am so happy with Foam Factory they did a magnificent job. If you need to buy foam this is it. I would highly recommend them again. Ive already told some of my friends and to the camping group as well. Actually one of the camping memebers told me about this company & now I recommending it to other people. Keep up the great work.
I am simply amazed at my experience with the Foam Factory. I replaced all five cushions of my sofa. Jake was extremely helpful since I had no clue as to how the process worked. He explained everything in detail and explained my options. He was able to get the job done within 3 hours! Incredible!!! I am sitting on it now and it feels like I am sitting on a brand new sofa! Thank you Jake & Foam Factory ❤️
Great price and fast service. Their site is easy to use. Make sure to watch their sizing and foam selection videos. The videos are very helpful. Perfect fit. Thanks!
We ordered foam cushions to replace sofa cushion filling. The foam fit perfectly, the quality was very high and you cant beat free shipping. Thank you FoamByMail for your service, now on to the next project - our armchair!
I have had 2 purchases in the last month and both were smooth for the most part. My first order was placed, shipped and delivered in a total of 3 days. My second order took a bit longer due to the holiday season and the days they were closed. Their quality of Acoustic Foam is great and accurate. Only negative thing that can be said about Foam Factory would be their Customer Service skills.I have dealt with two ladies there, Jennifer and Tiffany. Jennifer seemed a bit impatient and had gave a feeling of rush and aggravation. The second time speaking to her was the same for the most part. Tiffany on the other hand was amazing and handled my shipping issue quite well. Will surely recommend to others in need of foam!!
I have bad back issues. For years I would end up sleeping in my recliner more then my bed. 4 yrs ago I decided to buy a topper. I was looking on Amazon at 5 toppers thinking the thicker the better. Then I decided to go to the Foam Factory which is right down the street. The woman at the desk showed me 2 different types of foam in 3 different sizes for each. She explained the differences between the foam and why one was better then the other. In the end I took a 3 5# King size topper. I have not slept in that recliner even once since I got the topper. I will never go without it again. Had I not gone to the Foam Factory, I would have purchased the wrong king of foam and way too thick. I plan on getting one for each of my sons next year as birthday presents.
The process of ordering custom cut foam was much easier than anticipated. The foam arrived quickly, was cut very accurately, and seems to be of great quality. The price ended up being much cheaper than what I could find on Amazon or in my local craft stores. Would highly recommend others to use Foam Factory for custom cut orders.
Been looking for a high quality memory foam topper for my mattress but most are only a 1-2 lb density. I was so thrilled to see that Foam Factory has a 5 lb density topper . Delivery was fast. I had it for a few months now and it is perfect. I would highly recommend Foam Factory for anyone needing a topper or a mattress.
I originally spoke with the customer service a year or so ago wanting to know about the firmer foams for professional costume work. The very nice customer representative informed me most of the costume makers order the cheaper softer foams. She also went over how foam is packed since I was living in Alaska at the time and went over how foam is vacuumed tight in to the box before shipping.At the time I was living in Pennsylvania, and have to say overall I was very impressed by the customer service, shipping and delivery. The foam was sitting at my door in a mere week.
I had a really fantastic experience with foam factory. i live in southern california and needed guidance when purchasing foam replacement cushions for my sofa. eddie answered my emails (and there were several!) promptly, courteously and with great advice and expertise. i actually needed more than i ordered but wanted to make sure i was happy first. i recommend them highly and intend to place another order soon!
I ordered a memory foam mattress topper for my daughters dorm room. I accidentally checked regular twin instead of twin xl when placing my order online. I noticed it quickly and called the customer service number. They were so nice and took care of everything. My order arrived promptly in time for college send-off and my daughter loves her mattress topper. Great customer service, good value and good products!!
We ordered a custom sized, double-layer daybed mattress (foam base plus latex top layer) from Foam Factory. Even for a custom order, the price was very reasonable. The mattress was cut perfectly to our dimensions and is so, so comfortable to sit on - much more bounce and support than memory foam. Would definitely order from these guys again!
Needed some foam to put in a skylight to block out traffic noise that was making it so I couldnt sleep well.The ordering on Foam Factorys website was quite easy with lots of pictures and details about products, and the price was reasonable.Delivery was very prompt within just a couple days, and the product has worked out well.Would recommend this company to a friend, excellent experience.
Good delivery time. Ordered on 16th, arrived on 21st. Delivered by FedEx. Box was sort of beat up, but the Memory Foam mattress was in excellent condition.This one appeared to be fresh off the line. Even though folded over quite a few times, it unfolded with absolutely NO creases. Very light odor. Aired out with fans blowing on it for about 6 hours. In use in eight ! Mama is now sleeping like a baby !Would definitely order from Foam Factory again.
I have ordered from Foam Factory twice now. They make it very easy to order the correct dimensions, the price is affordable and the shipping was super fast. I have added new life to both my couch and armchair thanks to Foam Factory. Will use again!
Ordered a replacement cushion for my 15 year old couch that was worn out. Searched the web and found this place. Measured my old cushion (twice) and put in an order. Came quickly and fit perfectly. Would definitely recommend.
Purchased foam for a telescope case online. This was the first time I had done a project like this, but it was easy to find what I needed on the website and the foam arrived promptly and in good condition. I made a few mistakes as I figured out how to cut the foam for my case, but my project came out great. I would definitely order from Foam Factory again- 5 stars if you add instructional videos for newbies.
I was worried when buying acoustic foam online because you just dont know what youre getting. The last set I got from a different company of 2 thick acoustic foam gave me something to compare my next purchase with and I got 24 by 24 (12 pack) from the foam factory and when I got them in my mind was blown! The 2 foam I got from the prior company had nothing on what Foam Factory supplied me and when I called about them changing facilities (delivery time) the gentleman was very nice and gave me the insight on how long I would be looking at for shipping and still got it in good time. Great service across the board, Im definitely coming back to Foam Factory for my Foam needs!!!Rodney D.
We were sent the wrong foam mattress and given a very weak excuse and no apology. We had to repackage the foam mattress cover, ship it back (we we’re provided with a label)then wait until they received it before they shipped the correct size out. They had our $89 and made us wait. Poor customer service.
Have a couch still in decent shape, but cushions were flat...contacted amanda at foam factory and she, oh so patiently, explained the process and even let me ship my covers to her for filling ( and they were VERY ODD in shape since they had some foam and some feathers), got my refilled covers back yesterday and they are perfect! oh, and for those of you who like to have a price heads up, my couch is a normal size, with 3 cushions (the outside ones are t shaped) and it was less than 300$, and there is actually a calculator on their website that will give you and idea of the price.. Highly recommend!
Everything about my Foam Factory purchase was great; the web site is clear and informative, the sizes are true (not clipped short!) and the package arrived quickly and in good shape. Great price, too. I recommend it without reservation!
This place is fantastic. Fast, precise, affordable. They have allll kinds of foam and more. Theyre knowledgeable and helpful. Bed toppers, replacement foam, whole mattresses, project accessories, and more.
Im expecting twin girls and my husband made a custom crib for them to use, the problem was it was too large for a standard crib mattress! I ordered foam from foam factory for the crib as a mattress and I was so pleased with the ordering, delivery, and satisfaction follow up from the company. I would recommend the company to anyone, and would order again in a heartbeat.
I am extremely unhappy with the quality of the product from Foam Factory, its description on their website (unhelpful), and their customer service (nonexistent). I wished to replace the foam in my couch cushions and the foam I received is hard like a rock. I called to return or replace them and their sales people would not help me, transferred me to an eternally ringing line, and when I called again told me returns on custom cut sizes are not allowed and I had no options to replace them unless I threw good money after bad. Their company made no effort to help after several calls and emails and I am extremely dissatisfied.Beware purchasing anything from them as you will not be given any option to return if you do not like it. They just take your money and you get shafted.
Excellent website, very easy to order and an absolute plethora of products. I ordered foam for packing antique clocks for a move. It came in a timely fashion and was perfect. I only wish there was free shipping over a certain price range but otherwise this will be my go to place in the future .
Clerk, was very helpful and pleasant. Nice place to shop.
I made a small purchase from foam factory a while back, and while their website was clear, and they were quick to get my order shipped, i had multiple problems upon getting my order.-It was the incorrect order, and wasnt even close to the dimensions of the requested items, even i child can tell the difference between 1in thick and 3in thick material!-Upon bringing this to their attention, they requested a send back the wrong order before they fix it, while and acceptable request they repeatedly told me they would get me a call tag sent so i could have it picked up, and repeatedly they never got back to me with one, it took almost three weeks to get them to get one to me. Once i got one, i had to then repack the now fully expanded large pieces of foam, which was extreme difficult, and time consuming.-Once they received their order back, they did not contact me or send out my correct order it wasnt until i checked with them that they took the time to send out the correct order!!!This whole ordeal took more then a month to fix, and while they did eventually get me my correct order, the difficulty with their customer service, the lack communication on their side, and the fact that they are clearly incapable of doing even the most basic of tasks make its that i will tell anyone to stay away from them, and instead use one of the many other foam dealership that can be found online.
Legit High Quality. I ordered replacement Sofa cushion inserts. They arrived quickly and are well made. Very impressed by this company. I would highly recommend.
I shopped around online, and foam factory had the best pricing. i was hoping that the low price did not translate into low quality, and it did not. the foam sheets i ordered were perfect. low to no smell at all, with a great quality. the shipping was fast and free. thanks again.
Needed to replace couch cushions after my son got sick on them. Ordered Monday morning and they arrived Friday afternoon. The couch is better than new. The extra firm foam is much firmer than I expected and will take some getting used to but the couch doesnt sink down when you sit on it now.
I have been looking for this type of foam mattress for so long! Who knew it was available through the mail?! Its a great mattress and the way they ship it is so cool. It came all wrapped up in a relatively small package but ! The shipping was free and the price is very reasonable for this type of foam. I have slept very well on this foam. Thanks
Easy to order and free delivery!! A few clicks and it showed up. I have had a name brand memory foam mattress and this is just as good and less then 1/3 the price. So glad I found The Foam Factory.
Excellent company and THE place to buy foam. I refurbished my ATA trunk case interior foam which was in very bad shake after 25 years of world travel. Foam Factory custom cut every piece perfectly, shipped quickly, and advised me on the best gluing product for my project. The project tuned out perfectly. I highly recommend this company.
Eddy was great to work with. E-mails were answered promptly and the information was always helpful. My order was shipped quickly, and the Neoprene is exactly what I needed.Since I only purchased Neoprene sheets I cant personally vouch for their other products, but I would assume that theyre of similar high quality.I would order from them again without any hesitation, and highly recommend both their Neoprene sheets and customer service.
This is easily the worst customer service I have ever encountered. I placed an order on a Thursday. When I called on Monday suprised that I had not received a tracking number via email yet, they said it takes 6 business days to process the order, and that does not include the shipping time! I ask for the status of my order, and the first person I spoke with said once an order is processing, they cannot look into it or find it. I tried back 30 min before they close, and got a different person, who said the same thing, except was willing to go check in the warehouse for me, and email me. I asked to hold, which she acted like was pulling teeth for her, because she would have to go look now. When she returned, she said they had cut my foam and that it would ship tomorrow somehow, dispite the 6 day processing they are Soo proud to tell you about over the phone, even though when on hold, you hear about how you can wait while they cut the foam same day, when you go to the shop. No thanks, I cancelled. I asked that they refund my card, and now i have to wait 2-4 business days, but at least I can go with a more appreciative company now. Get with the times (nothing takes 5-6 days to process anymore), dont take your customers for granted, they will go elsewhere. Make sure to read the reviews before wasting your time. Sure wish I had done so.
Needed new cushions for my couch when I first started looking into it the different types of foam densities and what they were best for was initially confusing but after finding the foam factorys web site it made it easy to figure out what I needed and to order it. Items arrived fast and the couch feels like new again.
Sales rep was extremely helpful in assisting me choose the right type of foam, as well as making the custom cushion shape I needed. Cushions arrived in a week or so and fit perfectly. Highly recommended
Customer Service is very poor. Im prospecting for a foam supplier and no employee can tell you about the foam because they are not made in house. This is a middle-man distribution company. Spoke to one lady who told me about inventory and a specific product they do not carry. Next lady, after calling back, gave completely different information. Very confusing and not reasurring for someone looking to purchase foam with certain requirements. Company is sending samples to test quality thankfully.
The foam is good, but if I am ordering a specific size, dont send me something that is 1 to 2 inches larger all around so I have to mutilate it myself trying to cut it down to size, and then tell me that its normal and within tolerance.
The website was easy to use, the foam arrived exactly as expected. It arrived only a few days after ordering. And there were very specific and unusual sizes. This is my second purchase from them and I will absolutely use them again and again.
Had a foam mattress made for our boat. They cut it a custom.size for us and it fit perfectly. It also happens to be very comfortable!!!
If you dont ask for the pickup price for your foam, they will overcharge by presenting the online price. For example all accostical foam has a 10 dollar difference for pick up and online, but cashiers are told to present the online price and not even mention the pick up price. I had a friend who was with me at the time, and he saved me 40 bucks in over chargers because he knew that a pickup price existed. Without him, I would have been taken for an idiot and lost 40 bucks.
Poor customer service and false product descriptions. I ordered two different items that they listed as sound barriers and even in their descriptions of the products say they are great for blocking sound. They are completely useless and dont block any sound at all. When I contacted them about returning my order they were unwilling to do anything for me even though they falsely advertised their product. They wanted me to spend nearly $40 in shipping and restocking fees to return $50 worth of product.
We ordered foam to replace our worn couch cushions. They arrived well packaged and exactly what we were looking for.
Very pleased with the product and service. I got exactly what I ordered, no surprises and in a reasonable amount of time. I priced the same sized foam at a local supplier and found that it was more than 4 times higher than the Foam Factory.
Recently had new boat cushions made, and took my own vinyl in for covering. I have to say that I was reluctant about having the upholstery done through them, but I cannot express enough how pleased I was with the quality workmanship and the professional finishing. Great Job !!
I always buy my cushion foam from the Foam Factory. I can count on getting exactly what I ordered and receive it quickly even though I live in Texas! I love that I can order the exact size and shape I need - I dont need to cut it!!!! I have the site bookmarked and dont look anywhere else!
Really really great experience. They helped me order the right product. It was easy and quick. The delivery was faster than I expected. And my sofa is now like new. Thank you so much. This company certainly over-promises AND over-delivers!! SIX stars!!
Beware of misleading diagrams on the order website. However, after working with Foam Factory I was able to get a decent deal on a cushion and the foam is of great quality and fits perfect. I would shop here again.
Very disappointed. I wanted some custom foam cut for a case to hold some radio control equipment. The cut outs were sloppy and completely different from what I had set up. For $80 labor to cut the foam was a waste. I could have paid $20 for a foam cutter and did it myself. I called and and expressed my dissatisfaction, 2 weeks later and no return call.If you want custom for cut for equipment cases, GO SOMEWHERE ELSE, or buy a cutter and do it yourself.
WORST. CUSTOMER. SERVICE. EVER! I ordered a custom cut mattress for our tear drop trailer with dimensions to be 45 inches by 75 inches. I received a piece of foam that is 46 inches by 77 inches and their VERY rude customer service employees could only tell me that it was within tolerance and basically to go screw myself. What is the purpose of ordering a CUSTOM SIZED MATTRESS is its not the EXACT CUSTOM SIZE that I ordered?!?!?!?! Their solution was that I need to hack the thing to its correct size with an electric knife. Absolutely absurd considering I had just paid $230 for a custom sized piece of foam. Do yourself a favor and shop ANYWHERE but this place. They are the worst.
I recently placed an online order through this company for a sheet of closed cell foam. The first time the item was shipped it never made it to my location because it was damaged in transit. The item was reshipped and arrived damaged. The reason the item arrived in poor condition is because they do not use sufficient packaging (they just pass the blame to FedEx by making statements such as We are sorry that FedEx damaged the package. It is very apparent that a little more care in packaging the item would have made all the difference.. TThe customer service representative Linda L. provided your typical robotic responses and did not go out of her way at all to help. She just went through the motions. Just a warning for anyone who is thinking of doing business with them. Try to find what you need locally. Unless you are in the market for beat up, damaged foam.
I ordered foam 9 1/4 tall and received 10 tall which made the foam useless for my needs. Contacted company and was told it was within their stated tolerances so they wont do anything about it. Not sure why they take measurements as small as 1/4 if they have a tolerance of +/- 1 inch. And of course, the tolerances are not listed someplace youre sure to see them. The only page I visited that had the tolerances provided was the very first page I came to and its the very last thing on that page. Would expect tolerances to be listed next to where I enter the dimensions I want. They manage to put their slow processing time message in red at the top of every page. Poor experience and wasted money!
Very impressed. Working conditions were above the expectations that I thought. Very well organized, everyone helped each other. Will never turn down the opportunity to fill in. Great experience.
Ordered a king size 3 inch 5lb memory foam topper. Delivered within a week. 52lb box, but you want a heavy topper!! Only knocked 1 star due to very small cracks throughout, hopefully they dont spread. But this topper is extremely comfortable. Get the 5lb topper!
We ordered couch cushions due to ours sagging and being awfully uncomfortable. We were a little scared about the fit of the cushions, but we received them and they fit great! They are so so comfortable as well!
Never leave reviews, but this deserved one. Had a couch that was totally dying. Took a chance and order foam from these guys and it was like new. They were also half the price of other online companies. Well done.
Terrible experience. Ordered custom molded foam for 2 cases. Price was 10X what their website said, was not done on time, was not the agreed upon specs, and the quality of their work was something that could have been done in a 1st grade art class. Sal the manager was rude and didnt even try to fix their shotty work but still charged me the full price. I will never buy custom foam from them again.
I have never had so much personalized attention to a customer than the Foam Factory gives. They sent a sample of Poly Foam at my request and it was exactly what I needed. I use it to store my model railroad cars layered in cases. If you ever need Poly Foam in any size, you better try the Foam Factory.
Very happy with new custom-sized mattress for my camper. Everything was as promised and delivered promptly. I was impressed with the packing of the mattress; it only took 1-2 hours to stretch out once we took it out of the box! Thanks, Erin.
Awesome prices, excellent customer service. Wasnt sure about what density to get so they sent me some free samples which actually changed what I would have ordered. Got a custom cut which arrived quickly and in perfect condition, at a better price than anywhere else I looked. Highly recommended.
My husband bought a custom mattress from this company and it was like flushing money down the toilet it has been so awful that we pulled out our old air mattress and are sleeping on that its more comfortable. He tried to return and they have some ghetto policy that is unfair to the customer... we both legit have horrible back pain from this awful mattress.They charge for us to pay shipping back and we have to pay for their shipping and on top of that a restocking fee what a ghetto company we learned our lesson the hard way dont be like us.NEVER DO BUSINESS WITH THIS AWFUL COMPANY
We bought three foams at a very good price.The delivery was really fast, because we taught it would take about two weeks since the foam factory had to cut it into shape themselves, but it took just a week! This is fantastic!
The reason I would like to give zero start (1 star=0) not for the product, Love the product, however it is the way they expect business. I did buy earlier with similar hiccups.Problem: They expect you to provide you Credit Card information on an email or phone after you made purchase on their website providing details and getting approved order.With your information in clear on computer or even on paper; It is a way to inviting the trouble to clients/buyers. This opens a loophole of your information being lost or getting misused. I am not saying they will misuse, just that it is too easy for any one to get your information online also to misuse.I tried to explain to the lady on email, that I am willing to pay cash but will not send my Credit Card information. I did keep Carlo Badalamenti VP marketing in loop listed as Technical contact. Seems like they were not concernedThey cancelled my Order, Samantha/Connie and promised a full refund. Any one with little sense would not provide their information on email or over phone if you are purchasing online.Please never provide any one with your Credit Card information and unless they change to secure way of transaction. Would not recommend doing any business with them.Again Love the product and I am requesting Formbymail/ Foam Factory follow simple security norms and not to create a loop hole for hackers/bad people to exploit.Please attend any cyber-security seminar with talks about credit card in clear text. Your customer believe in your product please work with them.
I purchased 3 sofa cushions. They arrived in a box that only looked big enough to hold a blanket. Ive ordered bed pillows that came in a bigger box. Yes I realized that they needed to be vaccum sealed. The box looked as if it had been trampled by horses. I opened the box a week and a half after receiving it. I was in the process of having new flooring installed. I opened the box and one cushion was wrapped around the other two. Two cushions were fine when opened however the one that was wrapped arounf the other two was therefore in a circular condition. I thought in a couple of days it would eventually fully open. It didnt.I notified the company and of course she said the paperwork inside the box explained their policy on how long to wait before you notify them of any problems. First of all there wasnt any paperwork in the box and secondly I didnt open the box when I first received it because of my floor installation. It wasnt as if I held onto the box months and then decided to open it.
Purchased these to replace couch cushions that were less than a year old, very disappointed in the original ones from Rooms to Go and how quickly they deflated. These came in the perfect size, right when I was told to expect them, are holding up very well and are really comfortable.
The website is easy to use. My order came in the exact desired dimensions and the shipping was quick. Overall, I was very impressed and would definitely use this company again for my foam needs.
I received my order sooner than expected, and I am very pleased with the foam Im using for my recording booth, and it sounds Great!! I highly recommend using Foam Factory,as a matter of fact I will be placing another order next week for another project.
Some of the worst customer service I have ever experienced. They clearly do not care about their customers. The office manager Carlo Badalamenti treats people like garbage. The ownership needs to evaluate the leadership team that is in place.
Love my foam cushions for my love seat and sofa. Fix like a glove. Would order again. Mine had worn out, new firm cushions, love them. Love the site, shows how to measure.
I needed some cubed foam sent out on a rush order. They performed beyond expectations and really helped me out. Good product at a good price with excellent service. You cant really do better than Foam Factory.
With two kids and two cats I chose not to invest a lot into a couch until the kids were grown up and cats have passed. I bought an ashley furniture couch and after one year the cushions are hurting my back. I bough two cushions where I sit mostly and for $122 for their best foam it is night and day. When the couch was new the cushions were not this supportive. I will be back for a few more cushions in the future to replace all the other cushions on the couch
The foam mattress has yet to be used on an expandable double couch. You need two strong adults to roll it up for storing, but it provide added comfort to our periodic guest. Good service was appreciated.
This is one of the specialty stores that will custom make anything you need and they will go out of their way to satisfy a customer, always recommend this place to everyone, the staff are friendly and knowledgeable the owner is very nice and helpfulThey make the best cushions for mattresses I highly recommend that for comfort sleep and they do a great job on upholstering.
This is my Second order with Foam Factoryas in the first the order was handled professionally and carefully by Nick.the quality is excellent and the price it right!thanks to all!i did forget to mention prompt shipping!!!ill be back!!
I purchased a single tube of pipe insulation. I know the dimensions for such a product make it so purchasing one and having it shipped will mean the cost of shipping is greater than the product, but I wanted to know what I was buying before I bought a bulk order.I received a 2.5 x 72 noodle crammed into a 18 x 20 box, strapped into a circle with thin cord. The noodle was broken down in numerous places and permanently deformed, essentially useless for my purposes and damaged upon arrival.The company refused to work with me at all, claiming that was the only way to pack the noodle. Apparently theyve never heard of poster packaging tubes or apparently nearly $13 shipping for a $6 product doesnt warrant enough to afford one of those.
This was the easiest thing I have ever done! Selected the cushion shape, input the dimensions in the, very easy to use, form. Had delivery sooner than expected. Everything was exactly what I ordered...would do this again in a heartbeat!
Very impressed, great place to replace a couch cushion foam, easy to order. Processing and shipping were fast as well A++.
Excellent service and quality. Would recommend to any one needing a new cushion or mattress. I cant sleep on regular or memory foam mattress. The foam factory had couch foam...so i had them make it into my bed...best night sleep ever!!
I purchased one of their futons w/suede cover and custom upgrade to blue LuxHQ foam. I love this futon!! It is comfortable for seating and sleeping.
Best place to order foam hands down. We have two foam mattresses that we’ve had for years. It costs a fraction of the ones they advertise on TV.
Foam Factory was very good to deal with. They answered all my questions and responded quickly by email and telephone. My foam arrived quickly and in perfect condition. I am also very happy with the quality of their product.
Ordered custom foam for mattress for heirloom cradle. Product arrived quickly just as ordered and worked perfectly! Good service and reasonable price!
These guys had a great selection, and lots of good information to help me choose what I needed. The biggest problem was probably that there were too many choices! :) However, the order was filled quickly and arrived before the promise date, and everything was exactly as described. Ill definitely use them again, and recommend them too!
LUX-HQ foam was delivered as described. It is a high performing product for a very reasonable price. I would order from Foam Factory again in a heartbeat. I especially like the data sheets they post for all their products.
Having the right tools to cut the foam is crucial. My purchase was the 24 by 84 in piece. The actual measurement was 25 by 84 in. I needed to cut a inch off which did complicate the installation.
I use custom cut pads from Foam Factory in my yoga practice and purchased them for my students use in class. Theyre beautifully cut and just stay like new. Great product, service, and company.
I ordered a mattress and paid over $ 100. The mattress is a piece of crap. Have never seen worse quality. The company refused to take it back even though I sent them an image of the mattress. It was not the size I ordered, it will not fit the bed and the foam is lousy.Do not order your mattress from this company!
My order was filled safely and promptly by appointment during Covid restrictions. My granddaughter is going to love her super soft mattress topper.
Marry was very helpful. Excellent service, would definitely recommend. Thank you. Stay healthy.
Unbeatable prices for the poly foam I bought. The staff was very helpful and nice. Also, this place is just super cool!
The High Quality Lux Foam and 5lb ViscoMAX Memory Foam we purchased for our bed has made a world of difference in our comfort and good nights sleep! Were very happy that we purchased from Foam Factory.
Thought I bought a good deal on the 5lb memory foam 4 memory foam mattress, their highest quality mattress supposedly longest lasting. 15 year warranty the website states for defects in materials or workmanship, AND any permanent body impressions more than 1.5 deep. I had the mattress for only a year and half, when I noticed a very soft spot where my hip (side sleeper) usually rests. I took the cover off (first time the cover had ever been off since I received the mattress) and found a torn spot in the mattress over 3 deep and 5 long. There was also a cut in the mattress, looked like a knife cut, about 3 inches long perpendicular and to the side of this torn spot. Like I said this cover had never been removed from the mattress, so the cut had to be made before it left the factory. There was also dirt and dirty footprints on the mattress, that had to have been made at the factory. I thought it would be a simple matter of getting the defects remedied under warranty, but Eddy said no, only impressions over half the mattress thickness would be covered by warranty, and that this was normal wear and tear. I sent pictures to him and it is obvious it is not normal. And mentioned the website said defects were covered AND impressions more than 1.5. Eddy came back and said ONLY impressions more than 1.5 were covered, and nothing else, that what I had was normal wear and tear. Normal??? If this is normal, warning to all, do not buy this stuff that falls apart in a little over a year. The way I interpret his statement, the mattress could wear and tear into a hundred pieces in a years time, and as long as there is no body impression over 1.5 the mattress is good, no defects. I asked about repair and he could only suggest a certain glue that I should use to glue the tear to keep it from growing. $500 I spent for King size bed and its junk. Buyer BEWARE before buying from Foam Factory foamfactory USA Foam usafoam foambymail Foam By Mail ...
The staff was very friendly, and they had everything I needed. I was going to buy similar products from Amazon but this is a local company right down the road.
Brought a chair foam sample to buy 4 new pieces of foam. Paid $41.04 and when they gave them to me they were squares (sample curved on one side). Charged me $16.00 more to cut to match the sample! When they gave them to me again they were bigger then the sample! They cut them again.
Ive made two purchases from Foam Factory and in each case the product arrived in time for my projects....fast service, no hassles, exactly what I ordered and needed and their website really helped me make a decision....what more could one ask for. Ill do business again with them in the future....
I didn’t quite know what I wanted when I first called and they were glad to help me to figure it out without pressure. Then I got some measurements and called back a different person to verify some things. That gave me more confidence that I had it right. Only then did I order. It came on time and it looked like I expected.Good people, good product.
Very welcoming atmosphere. Amazing customer service. Seems like family :) For all your foam needs, visit the Foam Factory!
Needed some specific closed cell foam products and stumbled across Foam Factory. Excellent online information, ordering and shipping. Order was handled very well --- have already placed second order.
I was very satisfied with my foam purchase. Measurements were accurate to what I ordered and was a good quality of foam. I would order from the Foam Factory again. Received very good service.
Excellent product. I ordered the top of the line replacement seat cushions for two recliners. Very happy with both the product and the service.
Needed acoustic foam for studio renovation. Chose Foam Factory because close and needed material quickly. Slow processing and delivery for in stock material orders. Will look elsewhere for balance of material required.
They messed up my order. I told them what I needed - 2 pieces of one size and 1 piece of another size. She said it would involve gluing together a number of pieces. And gave me a price that I thought was for everything I asked for but it turns out when she wrote it up that it was only for 2 of the pieces. Because she showed me something that I didnt understand was now missing an item, I only got 2 pieces for that money and they wouldnt address it.
Great prices, great costumer service, great materials. If you go there just be aware they have a lot of orders going on so your products can take 20-30 minutes to get to you
I purchased latex topper on June 02, delivered June 09. I have bed bug bite 2 am June 10. I lived this place over 10 ears I had no bed bug problem, They sold me topper with bed bug, Now I spent over $300 to fight with this bug, I saved a piece of this latex DE treatment and wapping to take a pictures. I learned these bed bugs are called DRY BED BUGS, They are too many and too tiny-dot size, but growing very fast. They are not only in my bedroom, but also kitchen, bathroom closets and everywhere. Consumers, be aware of this company and their products.
I loved it here I had a great time. Just beauty everywhere in that place. Now that it is open to the public I have no words for my excitement. I lived a large portion of my life not knowing that it was open to the public. But now that it is just prime status. I have been involve with foam since I was a young boy and I am overjoyed with the news that it is open to the public. I make it a point to drive by the building once a day. Love it there!
I ordered custom cut foam and it was cut perfectly! Easy to order and easy to see density with the pictures on the web site. I would definitely order from them again.
Very pleased with my foam purchase. We are sleeping much better now:-) Very pleased with Foam Factory. Great prices, fast delivery, excellent product.
I called because I couldnt believe the price on talalay latex. I got a spec sheet from Eddy on the product and when I got the product it was excellent. He took his time and responded to all my questions over several emails. I saved over $100 on any other website. You guys rock
Beware they dont stand by their products! I paid more than $60+ for a latex pillow that I tried for one night and brought it back, but they wont return it claiming health code. They could scrap. Go somewhere else! Most all places return their products no matter what, even pillows!
Ordered sofa cushions and they are perfect fit and comfort. Fast delivery too. Am very pleased with them.
Simply put, value/price ratio is very high here. Very quick shipping, plenty of size options, and good customer service at a low price. I have no reason to look for another supplier.
A pleasure doing business with this company! Accurate order processing and FAST order processing. We received a quality memory foam topper and are very pleased with it.
I needed replacement pick and pluck foam for my telescope eyepiece case.The foam always arrives in good shape and makes any case look new again.
Dirty Foam, possibly used. It came with dirt stuck on one side. Edges of the foam seemed used (bit yellow when compared in middle of foam sheet). Also, a couple of pieces of hair found. Definitely not buying from those guys again. Disgusting !!! Wasted $141 on a King size 3 foam.
Total reviews rating 4.5
199 Reviews for Foam Factory, Inc. 2023:
Review №1
2022-07-18I had an expensive large leather sofa that I hardly used. It was hard and uncormfortable. I have pets so I kept it covered and it was in almost pristine condition. I was going to give it away and buy another and just happened family member could not get it in their apt so I was stuck with it. Im a retiree on a strict budget and even stricter now since this inflation problem.An idea hit me that I should try to replace the foam in the cushions what did I have to lose. So I searched and got quotes. Gosh inflation again as the prices were outrageous.I gave up ....but I had some extra time one day and this company was listed down the list. I ran the measurements and the reasonable cost popped up. So I emailed them to very with them and describe my problem. The lady checked with the maker and added double wrapping suggestion. Okay I ordered and got them in fast.Then once replaced, I felt the difference! My God what a treat to sit and nap on this sofa. They know their area of expertise well. They are a fair price and their recommendation was spot on. Other places were 3 and 4 times what foam factory charged. If and when I need anything else I will contact them. Its such a blessing to run into a company that is not price gouging.Before I changed out the foam my cushions were like 3 hard mountains that I couldnt use and now they are plush, soft and supportive. Ive uploaded before and after. Im so happy to be on sofa with my pets in same room.Thank you
Review №2
2022-03-15*Update****We ordered additional cushions after being provided exceptional customer service with our first order ( reviewed below). They too arrived promptly, were great quality, and the perfect size! They popped open to the correct size and ours did not have any odors. Thanks again:)Our new cushions arrived today and I cannot give this company enough stars! They make it easy to measure and order and the cushions arrived rather quickly. They were the perfect size which was a big concern with ordering online. I just ordered 2 to make sure all was good and will be ordering the rest by morning! Don’t hesitate to order from this company.Thanks so much for being a reliable company to do business with:)
Review №3
2022-02-04I was in need of a specific size and shape cushion and Foam Factory had exactly what I needed. Ordering online was very easy - I was able to choose the size, shape, depth and density of the item - and a reasonable price. Excellent customer service. I was contacted as soon as the order was received to verify the density! That’s a step above most places that would just fill your order.I’m really pleased with my order and highly recommend this company!
Review №4
2022-05-03Great products, good prices, prompt delivery, and helpful staff. They send out samples and list specifications so that you will know what you are getting, as opposed to buying a foam mattress online, with vague, or no specifications listed. Everything Ive ordered for DIY mattresses or toppers has been perfectly cut and accurately sized.
Review №5
2022-06-07We wanted a high quality foam mattress for our camper van. I had an extensive conversation with the staff via email and they helped me select the perfect materials for our situation. The foam is great and the mattress cover is high quality. It is a medium firm foam mattress and feels very analogous to our Tempurpedic mattress at home. The price is excellent. A big thanks to Foam Factory for their expertise and taking the time to help me make the right selection.
Review №6
2022-01-06We had our Crate & Barrel lounge sectional re-stuffed at the 23 mile location. The staff was super knowledgeable and friendly. We got our couch cushions back the same day when we dropped them off at 10 when they opened. We did the medium density foam and I couldn’t be happier! My 13 year old couch looks brand new again and is so comfortable! I only wish we had done this years ago.
Review №7
2022-03-23I recently ordered a specific size lux foam cushion for our camper my husband and I are building. We had an unusual size, and they cut it perfectly to our specification. Reasonably priced! Came in quickly. Foam is very firm, as described. Fits perfectly in our camper. So glad I found this company. Would highly recommend to anyone needing foam cushions. They have plenty of selections to choose from, too.
Review №8
2021-08-10If you are looking to replace your furniture cushions, We would recommend that you pay a visit to Foam N More. They are local to Michigan and located in Clawson, close to Troy.We bought an outdoor set from a big box retailer in late 2018 and the seat cushions absorbed & retained so much water that we could not use it for days after a rain. They also lost their firmness completely.While researching online, we came across this business. They were super nice, provided directions & suggestions. We placed the order online. These cushions were the tricky T shaped cushions. They custom cut the dry fast cushions and even inserted them into the existing covers.The cushions look and feel brand new.They have a huge selection of foam & fabrics to fit any indoor/outdoor projects and any budget.Highly recommended
Review №9
2021-07-13I took two outdoor seat cushion covers in to have the foam replaced. They did a good job of explaining the different foam products to me. The work was finished in about 3 hours and they did a wonderful job! This is the second time Ive used the foam factory, I highly recommend them.
Review №10
2022-05-20I needed foam for a window seat over 8 long and 29 wide. The foam recommended by the Foam Factory worked perfectly. My order was received 2 days earlier than promised, and fit really well, and the price was reasonable. I would not hesitate to recommend them to a friend.