Folsom Chevrolet

Category: Chevrolet dealer
Address: 12655 Auto Mall Cir, Folsom, CA 95630, United States
Phone: +1 916-790-2967
Worktime:
DayTime
Monday8:30 AM–8 PM
Tuesday8:30 AM–8 PM
Wednesday8:30 AM–8 PM
Thursday8:30 AM–8 PM
Friday8:30 AM–8 PM
Saturday8:30 AM–8 PM
Sunday10 AM–6 PM

Site: https://folsomchevy.com/
Rating: 4.5
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car wash, Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,



Name: c**** k*****
Date: 2024-07-01 14:27:46
Rating: 3
Comment: Super slammed all the time (good problem to have) however, the communications between my ins company (big co) and Folsom Chevy, was horrible.Back to Future Chevy I go
Name: E*** a** S**** G**
Date: 2024-06-24 18:20:34
Rating: 5
Comment: Brought my car in for an oil change in June. Kevin was really awesome. He added a tire rotation and multipoint inspection at no extra charge. Got the car back in less than an hour and a half. Tip-top service. Definitely would come again
Name: Q***** M******
Date: 2024-06-19 22:14:30
Rating: 4
Comment: Great service...but they left the car dirty (fingerprints, grease).Ive complained before, too. Great service, now lets make it perfect!
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Name: T*** C*******
Date: 2024-06-19 01:12:04
Rating: 5
Comment: Folsom Chevy has the greatest Volt Tech ever! He went on a test drive with me and never made me think I was imagining a slight shake. He was persistent and thorough and ultimately found my Volt’s problem (damage from hitting a pothole on the 50). Thanks also to Devan for her great service and being patient with me. Everyone at Folsom Chevy is friendly and helpful. Thanks!
Name: C*** R****
Date: 2024-06-17 23:35:48
Rating: 5
Comment: Fabulous experience- from Yuly who took my call to Devan in service. They got me in same day and the entire service experience was positive.
Name: K**** M*******
Date: 2024-06-16 19:01:38
Rating: 5
Comment: The absolute best experience Ive ever had buying a truck. And Ive bought a lot of trucks and cars in my lifetime.
Name: J*** V** Z***
Date: 2024-06-14 12:08:05
Rating: 5
Comment: Tifny was very helpful. It was a very busy day, so the night drop was very convenient. Tifny also made arrangements so I could pick up my truck after hours.
Name: F*** B***
Date: 2024-06-14 01:18:12
Rating: 5
Comment: Everything worked out great, had my truck tow. Service center got my truck in as soon as they could. Jonathan called and let me know up front what it would cost for it to be looked at. Jonathan called next day with update, what I was looking at for repairs, price and when it would be ready. I’m very happy with the service, 5 Stars, thanks again Jonathan
Name: W**** C****
Date: 2024-06-13 23:46:20
Rating: 5
Comment: Excellent Service for our Equinox the Service Advisor and Technician were awesome. China assisted us with an oil check and a check on our motorhome tires and we couldnt be happier.
Name: L**** H**********
Date: 2024-06-13 22:59:38
Rating: 5
Comment: Folsom Chevrolet has really done well with me. I bought my truck at a different Chevrolet dealership but they tried to take advantage of me. I trust Folsom Chevrolet they have done all the work on my truck and am really happy. Not all dealerships are the same. Folsom Chevrolet is one of the good ones.
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Name: J R****
Date: 2024-06-13 22:36:26
Rating: 5
Comment: I was nervous to have my car towed to a dealer because people often say that they will overcharge and have bad service, but I wanted a Chevrolet mechanic to look at my car after it broke down. Folsom Lake Chevrolet called me early the next day and had my car back on the road by 3pm. Leticia was so helpful and attentive! I am very grateful for the excellent service!
Name: V******* W***
Date: 2024-06-13 19:31:30
Rating: 5
Comment: Chyna was very helpful and had wonderful customer service skills. She was very pleasant to work with, and was very thorough. I’ve always had great experiences at Folsom Chevrolet and would definitely recommend to friends.
Name: C**** B****
Date: 2024-06-13 15:18:32
Rating: 5
Comment: Thorough, friendly, and knowledgeable professional service. I traded in a 2010 Camaro I bought from Folsom Chevy in 2011. I enjoy having a dealership so close to me that I can trust to be honest and competitive.
Name: A*** W***
Date: 2024-06-12 18:33:26
Rating: 5
Comment: Adam was great. Anticipating all my questions, full of info, polite, respectful, methodical.Update- my truck had a recall and Leticia reached out to me, handled everything. Amazing service in my 2 visits
Name: D***** S******
Date: 2024-06-12 05:42:06
Rating: 5
Comment: Thank you very much for fixing my Chevy Tahoe passenger window. I truly appreciate your knowledgeable employees and the Uber ride home. The next day all the parts were delivered and installed. And I even got a senior citizen discount! When I’m ready to buy a new Chevy, I will definitely go to Folsom Chevrolet.
Name: B******* O****
Date: 2024-06-12 02:29:54
Rating: 3
Comment: Conflicted. Brought my car in for a recall and oil change, both were completed. Good price. Devan was very kind.But it came with a tire rotation and now all my tires sensors arent connecting. Messaged them about it and didnt hear back. Also waited just over 3 hours when i was told under 2.
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Name: J*** G*****
Date: 2024-06-11 19:22:51
Rating: 5
Comment: Truly appy they worked to get me the perfect truck and the payment that i could afford thanks Folsom Crebrolet
Name: P**** V*****
Date: 2024-06-11 16:13:55
Rating: 5
Comment: These guys were great. They went all and beyond their job duties. Thank you everyone and Folsom Chevy.
Name: N****** D********
Date: 2024-06-11 00:17:30
Rating: 5
Comment: Great service. Accommodated me to pick up my vehicle after service hours. Very easy and convenient process.
Name: S****** W****
Date: 2024-06-11 00:01:01
Rating: 5
Comment: Oil change, topped off fluids as normal. Always get a free Lyft home and back. Great communication.
Name: j*** a*****
Date: 2024-06-10 01:03:19
Rating: 5
Comment: Folsom Chevrolet did a fantastic job dealing with me. I know I’m difficult and I’m blunt but I hate buying new cars or dealing with salesmen at the dealerships. Then, there is Elias Boulas (my saleman) who I met over the phone, I told him exactly what I would and wouldn’t do. He paid attention and when I came to test drive the car and followed up the next day with a phone call, he made it happen. I had a pleasant experience doing one of the most unpleasant things to do, and that is buying a new car at a dealership. Thanks Elias for listening and working with me.
Name: D**** L****
Date: 2024-06-08 22:39:43
Rating: 5
Comment: Great service. Fast and to the point. Understood what I wanted and didnt try to push stuff I didnt ask for. I will be coming back next time Im looking for a new car.
Name: G*** E********
Date: 2024-06-08 18:44:10
Rating: 5
Comment: Friendly service and accommodatihg.Took care of all my needs.They do need a better selection of coffee likes Petes.
Name: S**** R*****
Date: 2024-06-07 23:25:58
Rating: 4
Comment: Professional and polite staff. Would be 5 stars if an oil change and tire rotation didn’t take 2 hours with an appointment.
Name: r****** g******
Date: 2024-06-06 02:36:57
Rating: 5
Comment: We used to take our car to Elk Grove, NEVER AGAIN!!! Both times we have taken our car to Folsom Chevrolet we have had the best customer service. Thank you Devan for all your help 😊.Raylene Gibbons
Name: E**** P******
Date: 2024-06-05 01:01:55
Rating: 5
Comment: Although i opted to have my car repaired elsewhere for financial reasons, the Folsom Chevy service was very helpful and professional. I worked with Devan, who was responsive and kind. I would definitely recommend them to anyone based on their customer service.
Name: A**** O*****
Date: 2024-06-01 15:09:27
Rating: 5
Comment: Very friendly and courteous staff and the fix is done in the same day. Tifny, who took my service in, is very knowledgeable and arranged the Lift rides. The whole service process is smooth and efficient. Thank all of you who helped to solve my car issue!
Name: s***** s******
Date: 2024-06-01 03:04:30
Rating: 5
Comment: Leticia is a great service advisor, she helped me out with what was needed and kept me informed on everything.
Name: D*** P********
Date: 2024-05-31 00:23:29
Rating: 5
Comment: Tiffany was very friendly and helpful. I appreciate everything she did for me. She did a great job.
Name: R** 7***
Date: 2024-05-30 03:32:19
Rating: 1
Comment: BEWARE. Salesman uses harassment techniques to sell vehicles. He will not stop calling, texting and emailing me. I made it very clear that I decided to sell my vehicles before I bought a new one. I was quickly disregarded and he will not stop contacting me. Good job Folsom Chevy you lost a potential customer with your disrespectful and conceited sales tactics.
Name: M**** W******
Date: 2024-05-30 00:48:11
Rating: 5
Comment: Tifny and the crew are amazing. I feel very well taken care of. They are efficient, compassionate, and one step ahead of it all. I love that I get to come to you guys to service our vehicles! Thank You for all you do 🥰 Cheers - DCC
Name: J M*
Date: 2024-05-29 22:04:58
Rating: 5
Comment: Everyone was really easy to work with and accommodating. We live out of the area and they were willing to work out somethings over the phone which was really helpful and appreciated. Thank you Adam, Joe and Dwayne!
Name: M*** H
Date: 2024-05-29 18:35:58
Rating: 5
Comment: Bought a new truck 5/28 - team did a great job - super easy transaction; would recommend!
Name: m****** d*******
Date: 2024-05-28 23:43:06
Rating: 5
Comment: Great customer service! Checking in the vehicle and also checking out was easy. I was informed of future visit and cost, which I appreciate. Thank you Chevrolet of Folsom!!!
Name: C**** R********
Date: 2024-05-27 17:16:32
Rating: 5
Comment: Salesman Jay was very kind and attentive. He made sure to get us into our dream family car.
Name: J*** W******
Date: 2024-05-26 13:27:33
Rating: 5
Comment: Treated me just fine. First I was met as they used my name. They knew exactly what I was there for as well as method of payment—impressive
Name: L**** L****
Date: 2024-05-25 20:02:35
Rating: 5
Comment: Jonathan has been the best service advisor. He was helpful and prompt. He communicated clearly and all repairs have been to our satisfaction. I am completely satisfied with my experience and recommend them to anyone needing service. Thanks Folsom Lake Chevrolet!
Name: B*
Date: 2024-05-24 21:25:41
Rating: 5
Comment: I came in for a warranty repair on the Tire Pressure Monitoring System on my new 2023 Chevy Bolt EUV Premier. I first tried my local Elk Grove Chevy dealer, but after waiting 5 days after contacting them with no appointment scheduled yet and seeing a lot of bad Yelp reviews, I decided I would have to look for a dealer with much better ratings and promptness. This led me to Folsom Chevrolet where they promptly booked me for Friday morning 17 May at 7:30 AM (their opening time and my preferred service time) and the every other Friday that I have off (my preferred service day). They promptly replaced the faulty tire pressure monitor on the right rear tire and that cleared the Service Tire Monitor System warning message and Tire Pressure Light. I was in and out in an hour and 13 minutes. I am pleased with how Folsom Chevrolet handled this warranty repair from start to finish.
Name: D***** G*****
Date: 2024-05-24 01:43:30
Rating: 5
Comment: The agent who helped me Leticia, was very professional, detailed, and informative.The auto tech was also concerned about my own concerns after the initial inspection. Including taking me on a road test to ensure my concerns if any was addressed incase he missed something. He was definitely knowledgeable in every aspect. Despite the cost that everyone seems to complain about when you take your vehicle to a dealership. You have to remember it’s about quality not quantity, substance over matter. If you want you’re vehicle to be taken care of correctly, bring it to the true professionals. Thanks Folsom Chevrolet 👍
Name: S****** B****
Date: 2024-05-23 22:43:01
Rating: 5
Comment: I had an awesome, no pressure experience.Got what I wanted and everybody was very friendly And professional
Name: J*** F******
Date: 2024-05-23 14:28:57
Rating: 5
Comment: Superior customer service. Elias found the truck to exceed our needs and we are thrilled with the vehicle. Joe was incredibly helpful and expressed the importance of extending our warranty and did it with ease. Everyone shined with style and class.
Name: T* L
Date: 2024-05-22 23:33:21
Rating: 5
Comment: Service is always great every one is smiling and friendly even when its busy. Especially Tiffany, Devon, and China . Awesome Service providers.
Name: N**** B******
Date: 2024-05-22 17:33:43
Rating: 3
Comment: First day only received text at end of day...sorry too late in day to get update. Next day around noon. Said it might be sensor. Was given total price for install of sensor, no details. Then nothing until I called after 4 and said oh yeah its done, we close at 5. Got there and front desk needed to go find my car, paid with very little explanation of fix and breakdown of charges. Not satisfied with customer service.
Name: D*** M******
Date: 2024-05-21 20:56:34
Rating: 5
Comment: Our first service experience was very easy! We were able to drop our truck off in the evening for the next day’s appointment and pick it up at our convenience when the work was complete. Tifny was pleasant and efficient - and fun to talk to!
Name: J*** F******
Date: 2024-05-21 20:44:43
Rating: 5
Comment: I was greeted and welcomed when I walked in the service door. Tifny Moreno was very pleasant and helped me with my service requests. She even held the door open for me on the way to the waiting area. Within the hour, she came out to notify me that my service would not be completed that day and offered a rental so I could go home. I was surprised and grateful. When I was unsure with the rental car, Tifny even came out to give me some pointers. She went above and beyond customer service. She is so kind!
Name: K** S****
Date: 2024-05-21 18:57:28
Rating: 5
Comment: Jonathan and the service manager were fantastic. They did a great job making sure our truck was ready for a big vacation towing our trailer. Fantastic service
Name: D***** R********
Date: 2024-05-20 04:30:44
Rating: 5
Comment: Leticia in the Service Department is so great! I went to GMC to have our work trucks worked on and they turned us away because of our glass racks. I went across the street to Chevy and Leticia helped us and she was so helpful and took our work trucks in right away. Her customer service is amazing and I will only speak to her to make appointments for our vehicles now because she is so helpful and makes our service hassle free!
Name: X***** M*****
Date: 2024-05-19 20:28:36
Rating: 5
Comment: Amazing experience buying a corvette from this dealership. Thank you to Antonio an outstanding experience and thank you to Folsom chevrolet for a great deal!
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Name: K** F*****
Date: 2024-05-18 22:48:18
Rating: 5
Comment: I had a great experience. Andy Ace my salesperson was a great help and fun to conversate with. The whole process was smooth and easy. Highly recommend Folsom Chevy!
Name: R**** S****
Date: 2024-05-18 19:03:27
Rating: 2
Comment: Expected an oil change and tire rotation per the estimate. Before and after photos show right rear tire with matching scuff marks indicating a tire rotation was not performed.
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Name: A**** S******
Date: 2024-05-18 17:46:42
Rating: 1
Comment: They failed to pay the lien-holder for over 60 days on a trade in and caused it to go to collections. Paid another month on it to buy them time and now they owe me 250$. Their only job and existence is to do the paperwork between the car manufacturer, the customer and the banks and they cant do that. Better off going literally anywhere else since theyll screw up their only responsibility and leave you submitting disputes with all three credit bureaus.
Name: B****** B********
Date: 2024-05-17 15:41:35
Rating: 4
Comment: People were friendly and the service was good. Two things knocked them down from a 5 star review:1. When I pulled in, the line was so long I was blocking the driveway. There were only 2 cars in line and neither had a driver in them and they were outside the intake bay.2. Even though I had an appointment, I had to wait for MY service report to be available.
Name: S**** E***** U**
Date: 2024-05-16 23:33:40
Rating: 5
Comment: The customer service was great the service advisor was really friendly and professional I’m my self have a repair shop family own and I will not hesitate to recommend my own customers to the Delear ship that’s the reason why I will continue to do business at the location
Name: f******* j**
Date: 2024-05-15 23:59:28
Rating: 5
Comment: I just purchased my 2020 Honda Civic Hatchback Sport with the help of Andy Acevedo “Ace”. It was the best experience I have had at any dealership. He went above and beyond to put a smile on my face. The process was quick and painless. He worked with me to get me the payments that I wanted. He was super hilarious and made it all worth it. If you are looking for a good deal and an even better experience, I highly recommend “Ace”.
Name: P** L*******
Date: 2024-05-15 17:15:29
Rating: 5
Comment: Tifny, service advisor and David, service Manager are awesome. They are going to warranty bad work done on my vehicle from a different dealership. If you need your chevy serviced in any way, take your vehicle to Folsom Chevrolet. You will be totally taken care of. They have my business from now on. My truck was ready on time as scheduled by their team.
Name: F**** V*****
Date: 2024-05-13 23:59:05
Rating: 1
Comment: Always ridiculously slow. Starts servicing car an hour after appointment. Costs twice as much, and takes three times as long as what it used to.I wont be back. An oil change shouldnt take that long!
Name: C*** C*******
Date: 2024-05-11 23:46:44
Rating: 5
Comment: Kevin and the entire service department always take such great care of me. Customer for life.
Name: c**** r*****
Date: 2024-05-11 22:59:09
Rating: 5
Comment: We had a great experience at Folsom Chevrolet we were from a couple hundred miles away I called in we figured out the price on the phone and when I drove all the way down here they took care of everything it really was a simple transaction. Elias was my salesperson he did an incredible job helping me to figure out all the tech on my truck and get my deal done as quickly as possible if you get to pick your sales person make sure to grab Elias. Erica did the finance shes new but did a great job the whole team did a great job it was a 10 out of 10 for us
Name: K*** F********
Date: 2024-05-11 22:55:20
Rating: 5
Comment: They were nice, accommodating, great service, and offered complimentary services due to “Mother’s Day”. They estimated the time frame to be 90 minutes but it ended up being almost 3 hours but they were busy and you can’t always guarantee time frames and so overall still very happy with the services I received! Thank you!
Name: A**** J*******
Date: 2024-05-10 21:30:46
Rating: 5
Comment: It was a great visit, I was helped and taken care of. Folsom Chevrolet has been the best dealership I have ever gone to and have always had great experiences each time!!! My number one go to for vehicle purchases and service maintenance:)
Name: E* G*****
Date: 2024-05-10 18:15:57
Rating: 5
Comment: Folsom Chevrolet service department is outstanding. Kevin was our service advisor. Everything was completed on time and truck was ready as Kevin instructed. Special thanks to Helena. She helped me with my Chevrolet app to redeem my points. She really went out of her way to help me. Thanks again, Folsom Chevrolet.Ed
Name: P******* A****
Date: 2024-05-10 17:47:46
Rating: 5
Comment: Every time I go there I have great service! They tell me everything thats wrong, but in order of importance so that if I cant take care of it all right now, Im still okay.Leticia is fantastic, Thats my go to advisor right there!As always feeling safe and satisfied when I drive away.
Name: R***** B***
Date: 2024-05-10 00:21:13
Rating: 5
Comment: Great service. I was on and out in less than an hour and a half for service on my Corvette.
Name: T****** M****
Date: 2024-05-10 00:20:53
Rating: 5
Comment: A really good experience - friendly and swift. I took my car in and it was serviced promptly and the whole process was very simple. Thank you!!
Name: J**** R******
Date: 2024-05-09 17:29:33
Rating: 3
Comment: Past experiences in the service department have been pretty good, but this last experience was less than satisfactory. All I needed was a recall on the charging cord accessory that came with my bolt, and a tire rotation. It literally is just plugging in the cord to test it, probably took them 30 seconds. I was there for 3 hrs. I was just put in the queue without thought for what service I actually needed and thus was made to wait for an unnecessarily long time.
Name: d**** f*********
Date: 2024-05-09 00:29:02
Rating: 5
Comment: Our service advisor Devan was wonderful. She kept me updated on the progress in service and my service was completed earlier than expected. I would highly recommend Devan and I will continue using Folsom Chevrolet for future service.
Name: S**** W*****
Date: 2024-05-07 23:17:41
Rating: 5
Comment: Friendly people and great service kept me up to date on the work being done on my truck.
Name: M****** E L*****
Date: 2024-05-07 14:21:06
Rating: 5
Comment: Nice associated. Had what we were looking for.The car needed better detailing for a new car purchase, tho
Name: A***** C*******
Date: 2024-05-06 14:59:22
Rating: 4
Comment: Cole our sales person was a 5Working with finance was a 5The trucks detail is what brought my overall score downIf available my score would have been 4.9.Thanks
Name: D**** G**
Date: 2024-05-05 00:47:05
Rating: 5
Comment: Been servicing my truck with Folsom Chevrolet since 2020, also received excellent service and prices.
Name: K*** T***
Date: 2024-05-04 01:05:03
Rating: 2
Comment: 1st time here, pulled up to the Service Dept where there’s a line for service and one for quick lube. I booked an oil change & tire rotation appointment. I didn’t know which line to pull up to so I pulled up to the quick lube and parked a little further back. I sat there and waited for direction, no one bothered to approach me. It wasn’t until one of the service guys “hauls” around the parking lot in a customer’s yellow Vette and tries to get in front of me to get the Vette in for a lube, someone actually asked me what I’m here for. This service guys approach and attitude was not exactly pleasant. He couldn’t get through so only then did he ask me what I’m here for. I tell him that I’m here for an oil change/rotation and then he tells me to pull up to the service line. Maybe I should’ve apologized for inconveniencing him even though I parked further back and left him plenty of room to pull in?After pulling up to Service, still no one so I walk inside. There were 3 service advisors, male #1 was busy with a customer, the male #2 asked if I was there for an oil change. I said yes, he tells me you’re next in line with male #1 that was with a customer. The 3rd advisor, a lady, was chatting it up with an another employee. She totally didn’t even acknowledge I was there waiting. When it was my turn, service advisor #1 helped me, very nice Asian guy who’s only been there for 5 months. I would give him 5 stars separately for his great customer service if I could.While he’s helping me, another customer walks in, white male. The female service advisor immediately stops her chatting, “Can I help you sir?” to the customer that just walked in. In this day and age, I’m very disappointed to see this type of inequitable racial treatment being so blatantly obvious.
Name: A****** T*****
Date: 2024-05-03 01:02:37
Rating: 1
Comment: The attempt at an upsale along with the exorbitant hourly rate is appalling. Cost about 1/3 at my regular trustworthy shop. I will NEVER go to a Chevy dealership again.
Name: T* M******
Date: 2024-05-03 00:10:05
Rating: 1
Comment: Highly over priced and not transparent about costs upfront. $450 to do a diagnostic that fixed nothing and only took a few minutes. Then wanted another 1600 to fix the problem. That could be done the same day.I thought the technician was being helpful, really just preparing to charge me for nothing.
Name: R*** W*****
Date: 2024-05-02 00:27:18
Rating: 5
Comment: Always great service. We have been going here for years and a.ways happy to come back.
Name: G*** P*
Date: 2024-05-01 03:57:35
Rating: 5
Comment: Adam was especially patient and kind. He was not pushy but informative. I explored other dealers and Adam was honest ( or as honest as her could be) and timely with his answers.
Name: G***** S********
Date: 2024-05-01 01:40:12
Rating: 5
Comment: Took tahoe bc of issue where car was turning off while driving it and fan staying on after car was off. Diagnosed both issues and wife says car drives like it is supposed to. Hasnt driven like this since we bought it at carmax in 2021.
Name: B R
Date: 2024-04-30 22:28:56
Rating: 1
Comment: I will be taking my business elsewhere, service or buying a new car. There is no reason it should take 3 hours for a simple oil change. I even made an appointment, arrived 10 minutes early and waited in the waiting area. My truck was finally brought in for service at about the 2 hour mark. 30 minutes later I was called (on my phone) to let me know about an issue. I decided it would be better to give a different dealership my business in the future and declined to have the issue fixed. The excuse of being busy, and already having cars in the shop is not valid. What’s the point of making an appointment then? I saw plenty of service employees walking around doing nothing, eating food or getting drinks from the vending machines. I was not the only customer that was frustrated with the extremely slow service. One customer I was speaking with had an appointment to get new tires and had been waiting for over 2 hours.
Name: D**** Q****
Date: 2024-04-30 21:27:58
Rating: 5
Comment: Chyna was the best! Super helpful. Clean dealership. First time there, and coming back!
Name: B*** H
Date: 2024-04-27 00:46:32
Rating: 5
Comment: Kevin, was my service advisor and he was very informative . He was good to work with and I appreciate his professionalism.
Name: D R
Date: 2024-04-26 22:27:08
Rating: 5
Comment: Spoke to Elias at 10:30 inquiring about a new Silverado. Long story short, got a beautiful truck signed, paid and delivered by 4pm same day. Can’t ask for more. Thanks guys!
Name: D***** J**************
Date: 2024-04-26 20:18:29
Rating: 5
Comment: I’ve been taking my Chevy Equinox here for 7yrs and the service department always works with and is quick to assess and fix any issues I’ve had with my car. Highly recommend!!
Name: R** l*****
Date: 2024-04-25 18:22:46
Rating: 5
Comment: Great experience taking my corvette into Folsom Chevrolet. From the service writer John taking good care from the start and following up on my problem.
Name: M*** H*****
Date: 2024-04-25 18:19:38
Rating: 5
Comment: Your service technician and supervisor went above and beyond to help me out on a paint issue.Your uv machine picked up 3 blemishes on the truck body that do not exist.We have told 6 of our friends about your shop and I believe 5 have bought from you.Thank youMike
Name: S**** C
Date: 2024-04-25 03:39:16
Rating: 1
Comment: The staff at the service counter were very kind helpfull, it all went bad after that. I went in for an oil change and tire rotation. They called me and said the cabin air filter needed to be replaced, I told them I had a filter at home and didnt need that serviced. When they returned the car to me the glove box was still taken apart and the contents were scattered about the car. I am still having a hard time getting the glove box to close properly again. In addition, they were unable to rotate the tires because it took a socket key that I did not have with me. However, when I went to the auto shop supply store they gave me one for free and said its a universal and that they are shocked that chevy would not have this on hand. In the end they charged me the same price for just the oil change, and did not deduct the rotation. I also expected to receive a debrief from the technician about the safety of the car and how the oil change went, this time no one talked to me just gave me the keys and sent me on my way. The administrative staff were kind and efficient but the service team needs some work.
Name: K******* J******
Date: 2024-04-24 20:53:24
Rating: 5
Comment: Its always a positive experience getting my vehicle serviced at Folsom Chevrolet. Im picky and they always do an excellent job.
Name: K**** A*****
Date: 2024-04-23 22:51:27
Rating: 5
Comment: We were from out of town and had issues with our 2020 Blazer. TIFNY was Wonderful!! 5 stars customer service … she got us in right away and kept us in formed,, we had to be on the road Monday afternoon… Our car was fixed and ready by 12:00 pm. She made a difficult time a lot easier!! Thank You TIFNY and Everyone at Folsom Lake Chevrolet ⭐️⭐️⭐️ You Rock!
Name: D****** S****
Date: 2024-04-21 01:12:50
Rating: 5
Comment: Elias was amazing! He made the experience easy and stress free. I would recommend Folsom Chevrolet to anyone who is looking for a new or used vehicle.
Name: D*** D*****
Date: 2024-04-19 14:08:13
Rating: 5
Comment: Ace the sales representative was awesome.Nice, friendly and not pushy. Very knowledgeable about the vehicle and took his time explaining the benefits of the vehicle.
Name: D*** B*******
Date: 2024-04-18 03:19:21
Rating: 5
Comment: This is my second time buying a car from Folsom Chevy, I am so glad they are here. close to my home and best of all everyone is so nice and helpful. Love this dealership they make buying a car a really nice experience, rather than a scary, tense ordeal.
Name: B***** C*****
Date: 2024-04-18 02:57:32
Rating: 5
Comment: Tifny was my service advisor & she seemed busy but was very nice & updated me on my vehicle’s progress while it was in the shop! She was great!
Name: J**
Date: 2024-04-18 00:57:37
Rating: 1
Comment: Not a pleasant experience. Maybe I was scheduled with a trainee, but doesnt seem like she knew what she was doing. She gave me hopes that Chevy can cover the deductible on the extended warranty but that was not the case. She didnt inform me about the diagnosis until three days later when I called and left a message. I was offered a rental and never told that the warranty would not cover it until I returned it and found out they charged me for the rental and the full deductible. Maybe it is common not to tell the quoted price of repair anymore? Paying isnt the problem if I was at least told/quoted beforehand. I was told my car was ready almost a week later and when I went to pick up my fixed truck, it turns out the mechanic went home with my keys locked up in his cabinet. I will have to come back and pick up my car the next day. This will be the last time I take my truck to this dealership as I did all the maintenance there. I will say that this wasnt the first time they screwed things up, but for sure will be the last time.
Name: C***** L****
Date: 2024-04-17 18:07:50
Rating: 5
Comment: Leticia and her Service Manager, David are great people to work with. They are very understanding and helpful. I had issues with my used Cruze for the 3yrs I owned it and they were nothing but great to work with. I definitely recommend working with them if you have a Chevy.
Name: R**** C******
Date: 2024-04-17 14:33:27
Rating: 5
Comment: Folsom Chevrolet went out of their way to accommodate me from start to finish i.e. selecting the right auto, financing options and final delivery. I am very happy with the whole transaction.
Name: d***** b****
Date: 2024-04-16 18:09:24
Rating: 1
Comment: Ive taken my cars to be serviced here since 2017 after purchasing my first car and everyone has been so great and I couldnt recommend them enough. However, Devan from service hanging up on a call is not professional. I needed a general estimate given I have the diag completed from another dealership that doesnt have the parts and quote seemed really steep. There was no reason to just say we charge $250 for a diage to replace a bracket youll have to bring it in goodbye. Why would I pay $250 for you to tell me what i already know is wrong?
Name: D****** R*****
Date: 2024-04-16 02:03:19
Rating: 5
Comment: What an incredibly easy and painless experience. Austin, Will, Dave and Jake all were incredibly knowledgeable, thorough, and most importantly patient with all our questions . Honestly could not have had a better auto buying process.
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Name: J**** C*******
Date: 2024-04-12 18:52:43
Rating: 5
Comment: Thank you again for all your professionalness quickness and communication the gentleman that brought my truck back was very polite and is a great employee
Name: H****** M*******
Date: 2024-04-12 02:14:42
Rating: 5
Comment: Loved working with Dev! She updated me via text the entire time my car was in service and is so wonderful to work with.
Name: R****** H*******
Date: 2024-04-12 01:29:10
Rating: 1
Comment: Terrible service today, had 1:15pm appointment for oil/checkup and a rotation. Dropped off truck at 1:00pm. Had lunch, arrived at 3:15pm and truck was not started. No call, no reason, just no service. Last several trips have been getting worse. Just done with poor service at Folsom Chevrolet.
Name: C**** B****
Date: 2024-04-11 18:03:07
Rating: 5
Comment: Your guys are always a ten. Thanks always treat me good and my cars. Thanks again Great service rep she’s a 10
Name: r** b
Date: 2024-04-11 17:52:20
Rating: 3
Comment: I made an appointment at Folsom Chevrolet to have a recall addressed and the oil changed for my newer corvette. I was told the work could be done in two to three hours on the phone. When I dropped it off I was told that they might not complete the work until the following day. I was happy to receive a call about six hours later letting me know my car could be picked up. I called at 5 pm to see how late I could pick up my car and was told the service department closes at 5:30 pm which I could not do as I was downtown. The next morning I go to pick up my car and the service guy brings my car to the front of the lot and I point out two large bird crap areas on my car which was spotless when I dropped it off. The service guy ignored my comment and started telling me how great chevys are but never offered to clean or have someone clean the bird crap off my car. So I drive it home, clean the bird crap off the car then notice two large greasy smudges on the back of the car below the rear spoiler. Tried to clean the smudges but apparently the oily substance slightly etched itself into my shiny new paint. Come on Folsom Chevrolet, time to improve your customer service across the board in your service department. This is my second bad experience with this dealership.
Name: B**** L***
Date: 2024-04-11 15:28:18
Rating: 5
Comment: Courteous people and they are mindful of cleanliness. Comfortable lounge area while you wait. Routine service performed with no unnecessary upselling.
Name: S***** L*****
Date: 2024-04-09 00:13:48
Rating: 5
Comment: Great experience today. Staff were very friendly, knowledgeable, and professional. Answered all my questions completely and did a great job servicing my C8 Corvette..
Name: C**** E***
Date: 2024-04-07 23:12:35
Rating: 5
Comment: The service provided was great. I was able to get an appointment scheduled within a reasonable time and my vehicle is running perfectly.The representative, Chyna, in service was also great. She answered all my questions and followed up on all my inquiries
Name: R***** G*****
Date: 2024-04-07 18:03:13
Rating: 5
Comment: My first sales person was pushy but knowledge she pushed me & my daughter to another sales person he was the best sales person Ive ever dealt with. Im so pleased he did an awesome customer service job.
Name: S*** E********
Date: 2024-04-07 16:49:27
Rating: 5
Comment: I’ve always liked your dealership. This is the fourth car purchased here. We were planning on purchasing a Ford truck but the main things that brought us back to Chevy what is the professionalism of the sales department, great deal we were offered, and the lifetime warranty?
Name: N**** M******
Date: 2024-04-05 18:20:24
Rating: 5
Comment: Your staff kept me updated on all information regarding my vehicle! Promptly on everything, started from initial first call, for an appointment.
Name: B**** S*****
Date: 2024-04-05 04:50:57
Rating: 5
Comment: I stopped by the service Department with an emission system issue. I was immediately greeted and set up with an appointment. Upon dropping the truck off, they kept me updated on the progress and fixed the problem the same day.
Name: R***** R******
Date: 2024-04-03 21:19:34
Rating: 5
Comment: Took my car in for airbag and window recalls. Excellent service center customer service. Leticia was most excellent in taking care of our car. Honestly, best experience at a dealership in years. Five stars 🙂
Name: e****** r******
Date: 2024-04-03 03:42:50
Rating: 1
Comment: Not the greatest experience, brought in the car for oil change and at nowhere the checked engine light came on, and this is where the my experience went down hill spoke to my service advisor Leticia and right of the bat she recommended the sparkplug change with out accessing the check engine situation anyways even though the truck has extended warranty nothing was cover under the warranty. I believe they have tech or mechanic issue and is not being communicated with the service advisor.
Name: L**** J******
Date: 2024-04-01 22:20:33
Rating: 2
Comment: Other than making another trip back to have them top off my brake fluid which I wish at the time of my oil change they would’ve said can we top it off it is low . Instead, they left it right at the minimum line, without suggesting putting some in it, or just doing it, and I’ve been happy to pay for it, but instead, I had to bring it to their attention. But safety and customer service wasn’t the priority that day.. my confusion also starts it is a service place and if they see something wrong and don’t say something or bring it to my attention and let me leave and see that it’s low.
Name: J**** V
Date: 2024-03-31 22:04:52
Rating: 5
Comment: Once again the team did a great job on my truck and made me feel welcomed and appreciated! Always a pleasure doing business with my favorite Chevy dealer, definitely recommend!
Name: D** D
Date: 2024-03-31 02:46:02
Rating: 5
Comment: Some of the best salesmen and finance managers in the whole industry. Thanks a lot my experience was awesome
Name: F*** S*****
Date: 2024-03-30 18:06:00
Rating: 5
Comment: Great experience all around. Jonathan took his time to explain everything and made me feel comfortable throughout the entire process.
Name: R*** J********
Date: 2024-03-30 01:13:34
Rating: 5
Comment: Very professional, I love It when you are acknowledged the second you walk in the door. Johnathan was great, made eye contact and actually listened to what I had to say about my vehicle. Definitely trust worthy, and trust me I came from the automotive business, I gave him certain information and he fixed the issues without overselling. Thanks again R.J Jaramillo2020 Chevy Tahoe.
Name: G*
Date: 2024-03-29 21:49:50
Rating: 5
Comment: Kevin was very nice and accommodating during my visit for an oil change. Sent text message updates and even offered a shuttle courtesy of Chevy, but I decided to wait in their lobby. Even looked for me personally when my vehicle was ready. Thank you Kevin!
Name: C****** R*****
Date: 2024-03-29 00:40:14
Rating: 5
Comment: I would like to talk about the customer service I received today from Chynah. She was amazingly attentive, honest and approachable. She made me feel valued the entire time I was at the service department. As someone who works in the service industry all I can say is I hope you take care of Chynah as an employee. If I ever have an opening at my company, I’d seek her out. 10 out of 5 stars for Chynah.
Name: K****** S****
Date: 2024-03-28 00:28:53
Rating: 5
Comment: Excellent care by the service technicians and service advisor. Went the extra mile to make sure my truck was done correctly the first time
Name: J*** K*******
Date: 2024-03-27 23:42:04
Rating: 5
Comment: I went in for my first oil change on a C8 Corvette. China was very helpful and answered all my questions. I waited for my car and overall time was about an hour.
Name: F***** S*******
Date: 2024-03-26 22:00:57
Rating: 5
Comment: They installed a shiny new battery in my car! I no longer have trouble starting my car in the morning😗 I drank 5 cups of free coffee while I waited 😎
Name: G******* V*********
Date: 2024-03-25 22:35:53
Rating: 5
Comment: My dales person was Antonio and he was honestly the best. He dis everything in his power to help me become a car owner. He worked really hard to get me into a car.
Name: J*** C******** F*****
Date: 2024-03-25 04:35:04
Rating: 1
Comment: Once again the mechanics screwed up a service. Last time they forgot to rehook up the vacuum tubes, before that a major service left me with the head gaskets leaking, and now I take it in for an oil change and they screwed up the air cabin filter replacement by causing a coolant leak from breaking a plastic connector to the heater hose. I had to take it to Roseville Chevrolet to have them fix Folsoms screw ups. Folsom Chevrolets mechanics are sloppy at best and deadly at their worst.
Name: J***** C*****
Date: 2024-03-25 04:10:06
Rating: 5
Comment: Austin was a great person to connect with even on a personal level. A feature that only great salespeople have.
Name: J**** S******
Date: 2024-03-23 03:20:29
Rating: 4
Comment: Exceptional service and amazing customer service. Exceeded expectations. I have watched videos reviewing dealership service centers in the past, specifically ones being investigated for charging for things that aren’t needed in hopes of increasing sales through employees on commission based pay. I was expecting to be told I needed service on my vehicle while there . They only recommended tires in near future which is absolutely true and they didn’t not push it at all. My personal rep was very friendly welcoming and made me feel special. Although I know it’s their job to do so I felt it was beyond sincere.if it hadn’t been it wouldn’t matter because it felt that way. That’s what matters most to me . They didn’t make me feel like I was lesser than or try to outsmart me in the amount of knowledge they had about my vehicle. In fact my rep complimented me on the amount of knowledge I had . Very commonly people gaslight or try to act like know matter what they are have to one up you. This is not something I experienced here. . I have 4 stars out of 5 becuase 4,5 wasn’t an option and let’s be real no body is absolutely perfect . I guess if I had to say what would give 5 stars I would have been approached when I pulled into the parking lot and told where to go instead of having to get out of the vehicle and try to find on my own where I was supposed to go or where I was supposed to park the vehicle . No big deal too. The other thing that would have helped would have been towasmvgğto wash my car and I was expecting that but the car wasn’t washed or it was but then got dirty again before I saw it z the inside was not cleaned at all which would have been really nice . I cleaned the loaner really good before returning it and it would have been nice to get into a clean car inside and out when I left there, . In all fairness I returned the loaner which less gas than when I got it because I just forgot and then realized it after I was there but it’s not like they knew that. Overall; near perfect…especially my rep Devin. She’s got to be the best because you just can’t get any better than that. To emphasize that point, I wouldn’t have left a review, but I felt it wouldn’t have been fair to her to not receive one for the exceptional job she did. That is one and only reason for even considering a review. If anyone is going to be using this dealership service center Folsom Lake Chevrolet, I would definitely call ahead and request that you get Devin as your rep if you want the best experience possible..
Name: J*** E******
Date: 2024-03-23 00:27:52
Rating: 5
Comment: My experience was very enjoyable. It was efficient, well-organized, and without sales pressure. My sales consultant, Erica St. Pierre, was exceptional. Her enthusiastic demeanor, active listening skills, and superior knowledge of the Chevy Trax 2RS model closed the deal. The Folsom dealership is very fortunate to have such an outstanding sales consultant. Thank you for the World Class engagement. John Edwards
Name: J******* C***
Date: 2024-03-22 23:41:00
Rating: 5
Comment: Everyone there is friendly and helpful. I am going to bring my car back over and over just for the service and the free coffee and the free water.
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Name: L***** A*****
Date: 2024-03-22 18:19:59
Rating: 5
Comment: Jonathan treated me very kind and he was very helpful throughout the full process. He walked me through the procedures and made me fell comfortable that they would discuss what needed to be done to my car.
Name: B**** H******
Date: 2024-03-21 23:43:29
Rating: 3
Comment: Im normally in and out of there in an hour to an hour and a half for a drop in oil change and tire rotation. I made an appointment this time for 1130. I showed up at 1120 and didnt get out of there until about 140. I was told they were behind schedule and busier than normal while rotating lunches.
Name: N**** B*****
Date: 2024-03-20 19:13:12
Rating: 2
Comment: Dropped off vehicle for service appt. Asked for LOF, Tire rotation, check brakes and noise in drive.Svc advisor forgot to do LOF, so needed vehicle all day 7:30-5pm to complete svc. Gave advisor fleet billing info for svcs rendered when I dropped off car, but they presented me a bill when I came to pick up vehicle. Had to re-bill. Also did not have car washed or pulled up in front as they said when I arrived. Nice girl, but didn’t follow through
Name: i*** o*******
Date: 2024-03-20 18:22:30
Rating: 4
Comment: The experience here was amazing. From the initial call to make my apt to the end of my service. They are very kind and professional and Devon is a rock star. ill be coming to this location for all of my future needs.
Name: R**** C****
Date: 2024-03-20 16:44:37
Rating: 5
Comment: I have had a beautiful experience with this dealership, Devan was beyond awesome, and courteous. I felt like family I wish other businesses had her customer service skills. I had my brakes replaced and they actully work better than when i first purchased the car. The constant updates and communication along with supplying a loaner vehicle solidified Folsom Chevy as my go to dealer. Devan and Ace have solidified Folsom Chevy as my first and last destination for quality and above board customer service. I will definitly be back. Great job and most importantly, thank you..See you soon
Name: J*******
Date: 2024-03-20 00:53:46
Rating: 5
Comment: I live in Dinuba California and I was buying a car from someone local and I called Folsom Chevrolet to help me out by inspecting and smogging the car. They made everything simple and fast! They provided peace of mind for me which helped me to purchase the vehicle. Thank you too Jonathan and the rest of the GM team!
Name: D**** A*******
Date: 2024-03-18 04:33:50
Rating: 5
Comment: My new Silverado was in for service. I did not wait but just left the truck for the day.Everyone was professional. The service kept me informed on the progress and called me when the truck was ready for pick up.
Name: T** B****
Date: 2024-03-16 15:44:37
Rating: 5
Comment: Mo and Joseph took great care of us along with giving us a great price on our new 2024 Z71 Chevy truck. If you are in the market I highly recommend seeing them!
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Name: M****** H*****
Date: 2024-03-14 17:50:35
Rating: 5
Comment: When we arrived we were not immediately pounced on, which was great! Help was offered to us and our needs were met. We wanted to test drive a few different trucks before making our decision. Adam was extemely helpful during the whole process. Highly recommend!
Name: R***** �********* R*******
Date: 2024-03-13 20:59:37
Rating: 3
Comment: I showed for an oil change two days ago and found that a change was made since last time I was there: instead of being able to drive into the service bay in one of two lines, everyone had to line up across the lot behind a structure at the entrance that I was told was to check alignment and take pictures. I thought this was unorganized and confusing.The oil change went well but then I found another change: instead of paying the cashier and going out to the front to have my car delivered to me, I paid at the service desk and was sent out to try to find my car. I couldn’t see it anywhere and had to inquire where it was supposed to be. Turned out it was on the far side of the lot, out of sight behind other vehicles.These changes might be improvements for service personnel but certainly not for customers.
Name: p**** m********
Date: 2024-03-13 13:00:17
Rating: 5
Comment: Always a good experience with Tiffny. She is always very polite, thoughtful and concerned about my well being. Thank you Tiff...
Name: J******* S**** (****
Date: 2024-03-11 19:47:38
Rating: 5
Comment: I’m currently working with Devon couldn’t be happier ! She is a great communicator and very knowledgeable Folsom Chevy is just all around the best dealership I have worked with on every level from ace in sales to Devon in service I couldn’t have been put with a better team .Thank you Folsom Chevy
Name: S**** V****
Date: 2024-03-11 03:04:57
Rating: 5
Comment: Great buying experience! Staff was friendly, helpful, informative, and willing to go the extra mile to ensure that we received the best deal.
Name: J** S******
Date: 2024-03-11 02:34:24
Rating: 5
Comment: Great experience with Folsom Chevy!! I had an idea of what I had in mind and Antonio was very knowledgeable in the product I was looking for. Easy no pressure experience. Will was so helpful in getting me the deal I was looking for with no pressure and I really appreciate it. Joe closed up the deal with financing and was also incredible to work with.Great overall experience! Thanks again guys!
Name: Z** W*******
Date: 2024-03-10 16:39:25
Rating: 5
Comment: It’s never fun dealing with car problems, so I’m extremely grateful for the quality of service I received here! I wish I could remember the name of the associate who helped me. I was in such a bad mood dealing with things but she was pleasant and patient with me! Shout out to the young lady at parts/services with the cute braids you are amazing.🙏🏽
Name: J****** b******
Date: 2024-03-10 15:15:49
Rating: 5
Comment: Tiff was great as always! 10/10 would recommend her for everything! She always takes the time to explain things to me and goes above and beyond! I couldn’t imagine working with anyone else
Name: b***** w*****
Date: 2024-03-07 16:07:32
Rating: 5
Comment: This was my first visit to have my vehicle serviced, this is also the first Chevrolet I purchased. Chynah Perry was very friendly and professional; she helped me and answered all my question, I appreciate her treating me with respect.
Name: T*** S*********
Date: 2024-03-06 00:48:08
Rating: 1
Comment: Had appointment told it would be approximately 45min wait. After 1 hour found out they messed up and didn’t drop order what ever that means. Told me it would be about another hour. 11/2 hours later said it was done. Total 2 1/2 hours to get new key and faub. Terrible experience
Name: D**** F******
Date: 2024-03-01 15:46:13
Rating: 1
Comment: Very disappointed in the service had an appointment for a service techs broke 3 lugs on my wheels(previously rotated by them) dropped my truck off at 8:30 finally picked up at 3 pm. Not the first time service not done in a timely manor. Will be taking my business elsewhere.
Name: R***** H****
Date: 2024-03-01 04:57:54
Rating: 5
Comment: Great place to shop for a vehicle. They have the best prices and work with you to get you the vehicle of your dreamsThank you Folsom Chevy
Name: C***** F*****
Date: 2024-02-28 23:34:47
Rating: 5
Comment: David and I had a great experience at Folsom Chevrolet today. Salesman Jake and Dave in finance were excellent. We drove off in our new 2024 Chevrolet HighCountry pickup. Transactions went very smooth, etc.
Name: f**** r******
Date: 2024-02-26 14:02:53
Rating: 5
Comment: Ive bought many new cars, both foreign and domestic in the last 50 or so years. Some experiences were pleasant and some were contentious. Last week I scheduled an appointment at Folsom Chevrolet with Jake Chavez. His communication prior to our appointment was prompt and courteous, even on his day off from the dealership. During the appointment Jake explained the technical and very important details of the car to me, and was very patient with my novice questions. During the test drive, Jake was super informative and covered the details that normally would have been difficult to figure out on my own. His knowledge base of the car I drove (and purchased) made a big difference in my buying decision, and I felt very comfortable asking what I thought may may be dumb questions. The actual purchase with the sales manager and Jake was was more like friends sitting around a table having a discussion than the typical car sale that I had been accustomed to. Overall, Folsom Chevrolet and Jake Chavez gave me an experienced, educated and professional experience that I can wholeheartedly recommend to others.
Name: P**** D******
Date: 2024-02-25 16:41:29
Rating: 5
Comment: I enjoyed the time there, looking around, I was offered food and drink, as well, and ACE let me take a good test drive awesome, nice Truck, thank you
Name: A**** A*******
Date: 2024-02-25 13:59:50
Rating: 5
Comment: Always good service. Straight forward and gets the job done correctly. Bought my truck from Folsom Chevy and will buy from the again. Highly recommend
Name: M****** P*****
Date: 2024-02-24 04:10:16
Rating: 5
Comment: The scheduler alerted me to an expiring service coupon I had and got me in before it did. The service tech was friendly and helpful (Kevin). My car was serviced quickly and they took good care of it.
Name: z**** k*****
Date: 2024-02-23 00:58:45
Rating: 5
Comment: Elias was an amazing salesman, him and joseph took amazing care of me and I will keep going to them for my future purchases!
Name: J*** A*****
Date: 2024-02-19 19:11:16
Rating: 5
Comment: Service department was great. Service advisor was very nice. I can’t say the same for the parts department.
Name: J**** L*******
Date: 2024-02-17 02:12:50
Rating: 5
Comment: Folsom Chevy service dept accurately identified a mechanical issue and repaired it at a reasonable cost. I was referred to FC by my prior mechanic who could not identify the issue after three repair jobs.
Name: B**** D****
Date: 2024-02-16 23:11:01
Rating: 5
Comment: Customer care service was great. Folsom Chevrolet offered to Lyft shuttle me away and return me after my car was ready, which was convenient. Thank you!
Name: p*** h****
Date: 2024-02-15 01:26:08
Rating: 5
Comment: Excellent and friendly service. Was promptly done while I waited. Tiffany is exceptional!
Name: J*******
Date: 2024-02-13 09:36:57
Rating: 5
Comment: Andy (ace) was my go to sales associate from the word go he was great at listning to what I wanted and taking me in the rite direction from that point on the entire thing was a no brainer . Keep in mind I visited every Chevy dealer as well as every ford dealer in a 150mi radius before I made my decision and Folsom Chevy was the best choice hands down great staff and no pressure people that actually treat you as people like a friend I highly recommend this place ! Thank you again ace you are the man !!
Name: m******* g*******
Date: 2024-02-13 02:40:35
Rating: 5
Comment: Kevin in the service dept is amazing my car was having a sensor issue I came in with no appt and he made sure i was taking care of
Name: J****** M********
Date: 2024-02-11 04:59:57
Rating: 5
Comment: Really happy with my new Silverado! Jay was great and they gave me an excellent deal, top dollar on my trade-in and a warranty that can’t be beat. Hopeful for the future with Folsom Chevy!
Name: M****** S****
Date: 2024-02-09 00:23:20
Rating: 5
Comment: I was greeted by a young man who asked if he may drive my vehicle through their latest technology that took pictures of my vehicle. When I was greeted by my advisor, she shared with me that the screening picked up on an alignment issue with my tires. The wear was on the inside of the tire. Somewhere me or my husband wouldnt look. I was amazed! Because of this and how I was treated, I will be back. Thank you Folsom Chevy
Name: B*** B*********
Date: 2024-02-08 16:41:22
Rating: 3
Comment: Customer service is always great at Folsom Chevrolet. However, I took the car in to get the fluids checked and my main concern was the coolant. It was not checked. The report also said my tires were rotated. I have a Vette.
Name: J*** O**
Date: 2024-02-07 23:29:06
Rating: 5
Comment: Tiffany Moreno is awesome 🤩 she is knowledgeable, hardworking, goes the extra mile and makes people feel welcome. Her service is the only reason I go to Folsom Chevy.
Name: S**** A*****
Date: 2024-02-06 02:48:57
Rating: 5
Comment: Elias was fantastic with finding the exact vehicle I was looking for. Staying in contact with me until I was able to make it to the dealership. The managers were great as well making my buying experience easy and fast. Thank you to Folsom Chevy and the entire team!
Name: K*** F*****
Date: 2024-02-05 19:42:17
Rating: 5
Comment: Great experience. Knowledge, friendly, and all the in between. Great truck!Thank Cole and team for the easy, seamless buy.
Name: S***** T*******
Date: 2024-02-05 01:32:30
Rating: 5
Comment: Jay M, one of the salespeople, made this process so comfortable and easy. First time purchasing a car myself and the experience was great! Their staff is super friendly and they even filled up the tank to full before I left! (Not sure if that’s normal but either way was a pleasant surprise)
Name: D******* W*******
Date: 2024-02-01 20:53:52
Rating: 5
Comment: I had such a great experience at Folsom Chevrolet! I was helped by salesman Adam, he was absolutely professional. He did everything he could to help me out, even though my situation isnt the best. He even bought my kids some snacks during the waiting process and chased my little one around. It was so nice and things went pretty smoothly. Thank you so much Folsom Chevrolet and Adam, I know your in it for all the right reasons!!!
Name: J** V*******
Date: 2024-02-01 18:05:32
Rating: 1
Comment: Although the service was friendly, the overall experience was not good. I had an appointment for an oil change at 2 PM, I didn’t leave until 445. A simple oil change, which is prepaid with my warranty, should not take over 2 1/2 hours. Simply unacceptable.
Name: S****** S******
Date: 2024-01-31 22:48:16
Rating: 2
Comment: I would give service a five star rating. The service team from those who answer the phone and set up your appointments to the technicians are amazing. The two (2) star rating is due to the poor service I have had with buying a car since the dealership exchanged owners. First, they scam you with their ceramic finish cost (not on the big bold price or website) so when you are signing papers you pay for a product you did not want but they applied. Price increase there. Alarm system add on (again not reflected in the price until after signing) but they charge you. Pushy upselling of warranties so before you know it, the price of the car is an additional 4-5k more. Be careful if you have a trade in, paperwork does not get filed correctly with the DMV, you go to the dealer to have them resolve this and of course the person who handles this is not in at 3:15 in the afternoon. A promise of a call to get it resolved the very next day and guess what…no follow through. I called and was told she was in but I was sent straight to voicemail. Now I’m waiting to hear from her but I won’t hold my breath. I love Chevy, but this dealer needs to train their team and do much better. The new owner should be ashamed of the decline from where this was just a few years ago.
Name: J*** R******
Date: 2024-01-29 15:36:09
Rating: 5
Comment: Coming from being serviced in Modestos American Chevrolet which I miss to the Sacramento area, I decided to try Folsom Chevrolet and Im glad I did. This last visit my Trax was overheating with lost of coolant. I had the Trax towed in and the service advisor Johnathan Freeland assured me that my vehicle would be taken care of when there was time available since they were booked. To my surprise the vehicle was worked into the schedule and completed in a day. Johnathan kept me informed every step of way and the service to my Trax was excellent.
Name: L******* C*****
Date: 2024-01-25 00:08:19
Rating: 5
Comment: Awesome service. Even shuttled me to outlets to spend the day with my daughter and came back for me when my repairs were done. Very professional and kind.
Name: L**** W*****
Date: 2024-01-24 15:54:32
Rating: 5
Comment: The folks at Folsom Lake Chevrolet are terrific. Found the truck I wanted at another dealership, got it for me and delivered it to my home. Easy to do business with. Cole, Michael and Josh made the process a good experience. A big thanks to everyone. I recommend this dealership which is under new ownership about a year ago and really have their act together.
Name: K****** P***
Date: 2024-01-24 03:04:02
Rating: 5
Comment: Friendly and helpful people.Parts department looked up parts I needed quickly and pointed out additional parts related so I wouldnt miss something in my repairs.Thank you
Name: K**** A*******
Date: 2024-01-24 02:00:59
Rating: 5
Comment: They were easy to make a drop off date, notified me of results then fixed it promptly. Arranged transportation for me, an all around great experience
Name: R***** H********
Date: 2024-01-23 01:06:52
Rating: 5
Comment: Folsom Chevrolet is a absolute wonderful experience and will never do business with another dealership. I want to thank Gia in the service department and her communication skills and abilities first off. She was absolutely a blessing and front deck service dept Devon was also a great employee and You can always tell if a business is great if how there employees act and portray themselves in service. They were Always amazing always helpful and following up constantly. So If you like top shelf customer service and results that are above and beyond this is the spot. If you dont then go to ford. Thank you Chevy team we love are Camero Corvette and Silverado. Chevy family
Name: M*************
Date: 2024-01-17 01:36:05
Rating: 5
Comment: Great service, we feel confident that maintenance/service issues were addressed…all in a timely fashion. Staff was very helpful and personable. Thank you Chevy-Folsom
Name: J C
Date: 2024-01-15 18:04:43
Rating: 1
Comment: Im sure the sales team is A+, but service center lacks terribly. Devon Winchester has a passive aggressive attitude towards customers. Was told an alignment price over the phone and when i went in for the alignment she said it’s $70 more than what I was quoted (in the rudest way possible). She had to get a manager to approve the price I was told over the phone because I refused to pay $200 for an alignment. She said $200 was actually a discount becuase it’s usually $370! $370 for an alignment is such a lie. Roseville Chevy charges much less for alignment. Also inquired about a street alignment vs the normal z06 track alignment that usually is preformed on z06s. Her reply was a track alignment is over $700 so your car is good to drive on the streets. Not only is she rude as can be but she doesn’t know anything about corvettes or any other cars. Couldn’t wait to leave and will not return (especially to Devon)
Name: D**** R***
Date: 2024-01-05 01:44:42
Rating: 5
Comment: Over a 3 week period, I had visited 6 other dealerships. Adam at Folsom Chevroler was by far the best salesman I had encountered. He followed through on getting answers to my questions and spent time with us.
Name: J**** G*******
Date: 2024-01-03 03:48:13
Rating: 3
Comment: Nice and clean waiting area service little concern tire has a screw close to edge of tire they said cant fix it they advised just to keep the screw inside I ask what if I get a flat and they said theres nothing they can do my questions is. Is the safety of your customer not important knowing that the screw can fly out of the tire and go flat and possibly cause a accident that would indager me and others on the road.
Name: E*** G*****
Date: 2024-01-03 02:08:30
Rating: 2
Comment: Couldn’t diagnose issue with vehicle so needed more money to do more diagnosing. Had a am appt and car wasn’t even started till afternoon, then after paying my money to still have no idea what is wrong they took 30 min to pull the car around with my kids and I waiting outside in the cold. Horrible experience.
Name: S*********** M********
Date: 2024-01-02 19:29:09
Rating: 5
Comment: I had a very wonderful experience with muhammed Azad khan (internet sales manager) and his team in folsom chevrolet, he was able to go through the paperwork very easily and get the car of my need Chevy Bolt EUV in less than 2 hrs. Would recommend my friends/families to this location (12655 auto mall circle, folsom, CA)
Name: D*** B***
Date: 2024-01-01 17:45:30
Rating: 5
Comment: All very professional Michael, Cole,Christina,Dave, and Bill went above and beyond to make sure I received the best possible outcome on purchase of new vehicle everyone knows buying a vehicle is very stressful and yes on my part is was but if not for having the professionalism of names mentioned above.all took the time to make me comfortable and to make sure I received the right vehicle. I had been to several dealers before Folsom Chevrolet and immediately had to walk away due to pressure and unprofessionalism again thank you to sales Cole and Christina. Management Michael,Bill, and Dave you guys are the best!!!!! Anyone looking for new or used vehicles please do not hesitate to contact dealer…. My truck is awesome….
Name: M****** B********
Date: 2024-01-01 17:32:04
Rating: 5
Comment: Had the best experience at Chevy Folsom, the Sales guy Ray and Sales manager Will were both great people to assist me and my family to get us into a brand new Truck. They both took the time to get to know us and took that extra step to get us exactly what we were looking for. I highly recommend you go to Chevy Folsom and feel the family like service they offer.
Name: S**** C*****
Date: 2023-12-31 20:36:03
Rating: 5
Comment: Awesome dealership !! Austin our sales associate did a great job !! He found us a nice truck for a decent price and we got a very fair value for our trade !!
Name: T*** S*******
Date: 2023-12-29 18:31:04
Rating: 5
Comment: Took my truck in for one of the major mileage servicing. The staff while checking in my vehicle was friendly and helpful. The work needed was done on time with a good explanation of what was done.
Name: N*** H*********
Date: 2023-12-29 01:56:15
Rating: 5
Comment: Jake was very professional and easy going. Also nice being able to talk just talk car shop with him during the sale process.
Name: T****** S******
Date: 2023-12-27 20:33:59
Rating: 4
Comment: Experience with the service dept only! Can’t speak for sales. Service advisor was pleasant and polite. They were unable to locate the cause for uneven rear tire wear, and recommended inflating tires more (above spec), and rotating tires every 3k miles. So, that’s the solution? Upon visual inspection, there is an obvious difference in wheel position-one in further and one slightly poking out. Guess they missed that. This car doesn’t have any way to adjust rear alignment, but there has to be a cause for 1 tire to wear differently than the other. At least we only had to pay for 1 hour for this inspection. Suppose we will have to find another dealership/mechanic to investigate this further, as the tires are expensive!!UPDATE: 12/27/23After speaking with Christina and working with Jonathan again, we were definitely satisfied with the service. Christina offered to take the car back and do a more digging on our issue. They even took it to a body shop to see deep underneath the car! They were able to identify the issue with the car and unfortunately, the cost to repair is high and this particular car was purchased as a commuter. While it was in a previous accident, the damage reported was not in line with what was found on further inspection. That is on the dealer the car was from in the bay. All in all, Folsom Chevy treated us very well and we were definitely satisfied with their service!!When picking up the vehicle, the driver seat was adjusted to the floor including the seat back to a “lowrider” position.PS-the shop rate is $215/hr!!! Is this the Bay Area?!? I sure hope they pay their guys well with that rate!!
Name: C*******
Date: 2023-12-22 15:57:29
Rating: 5
Comment: Great customer service. Muhammad was professional, gave us time to decide on the vehicle we wanted and understood our needs. Definitely recommend this dealer. Plus, good deals!!
Name: J**** K****
Date: 2023-12-22 07:11:42
Rating: 5
Comment: This was the best experience I’ve ever had buying a car. I live out of state and they made the process seamless. Thank you for making car buying easy!
Name: C**** A*****
Date: 2023-12-18 07:19:08
Rating: 5
Comment: The customer service was excellent. Tifny was very helpful.I’m still a little upset that with only 15,000 miles on my 2021 Trailblazer that I would have to get a software update for the AWD and have to pay $200 out of my pocket.
Name: C******
Date: 2023-12-12 23:47:58
Rating: 5
Comment: I have no complaints about the service I received. Everything else about this situation has been stressful, but they got me in and out quickly, everyone was friendly, and the waiting area was comfortable. I look forward to going back when the replacement part is available.
Name: N*** H
Date: 2023-12-07 02:28:05
Rating: 5
Comment: All of my experiences with Folsom Chevrolet have been with the Service Department and all have been exemplary. The service advisors are fantastic and the whole service experience is great! Oh, and the technicians do excellent work too! Highly recommended!
Name: A********
Date: 2023-12-02 20:36:57
Rating: 4
Comment: I always have great customer service at Folsom chevrolet. This time I was a walk in customer and requested an oil change and brake check. Though it was busy the technicians fit me in. I picked my truck up and paid for the oil change but had not been told about the brake check. Overall, still great service and friendly employees.
Name: G*** H***
Date: 2023-11-15 16:01:20
Rating: 5
Comment: Jonathan is always so friendly and reassuring when I take my car in to be serviced. He always ensures the work gets done and gets my car back to me in a timely manner. The service manager at this location is great as well. I’ve left him messages when I’ve had my check engine light on or if I need to get my car in right away and he calls me right back. I moved here from the Bay Area and never received the great service and friendliness from any of the GM/Chevy Service departments there as I do here. I would highly recommend as they are so friendly when you walk in and make you feel comfortable.
Name: G*** S****
Date: 2023-11-14 00:27:35
Rating: 1
Comment: I went to the Folsom Chevrolet dealership for a diagnostic appointment I scheduled online. I purchased my vehicle C8 two days ago from this very dealership. I went in at my designated appointment time and the servicing department specifically David and Jonathan were absolutely horrible. They spoke to me with zero customer service, and refused to assist me and kept me waiting for about two hours even though I had an appointment. Justin and Will ended up helping me and were very professional and understanding and resolved the issue. Do not work with David or Jonathan, they shouldn’t have a job here.
Name: R** G****
Date: 2023-11-05 15:13:22
Rating: 5
Comment: Always taken my Chevy Equinox here for service since new. The service department is very professional and treated me with courtesy. Top quality, factory trained mechanics and technicians, using only genuine GM parts. The plus is the price is fair for what you receive. If you need repairs, youll find their prices are better than the competition, again, using genuine GM parts.
Name: S****** T*
Date: 2023-07-28 17:22:20
Rating: 5
Comment: I came in for an oil change with no appointment. Stephanie greeted me with the friendliest smile & made me feel so welcomed. The entire staff is upbeat & so nice to all their customers. I was in & out in less than an hour & a half. They even washed my truck! Thank you Stephanie & everyone @ Folsom Chevrolet. I will be back at my next service.
Name: A*** C*******
Date: 2023-07-25 02:51:17
Rating: 5
Comment: I brought my truck in for a second opinion. I’m so thankful for the service team & technician who figured out my oil leak. I was able to wait while they diagnosed my truck & offered me a rental once they determined the repair was under warranty. Thank you Folsom Chevrolet for being an honest repair facility & saving me money. You guys are awesome!
Name: A**** A*****
Date: 2023-07-21 18:19:08
Rating: 5
Comment: I want to express my sincere appreciation and gratitude to Leticia from Folsom Chevy for her exceptional assistance in servicing my vehicle. From the moment I arrived, Leticia went above and beyond to ensure my experience was nothing short of outstanding.Her knowledge and expertise were evident as she guided me through the entire service process, addressing all my concerns and providing valuable recommendations. Leticias attention to detail and commitment to exceptional customer service truly impressed me.Not only did Leticia ensure that all my service needs were met promptly and efficiently, but she also took the time to explain everything thoroughly, making sure I understood the work performed on my vehicle. She displayed genuine care and dedication towards ensuring my complete satisfaction.I highly recommend Leticia to anyone in need of professional and reliable automotive service at Folsom Chevy. Her friendly demeanor, expertise, and attention to detail make her an invaluable asset to the service department. Thank you, Leticia, for going above and beyond and making my visit a truly remarkable one!
Name: J****** G********
Date: 2023-06-30 03:14:24
Rating: 5
Comment: I recently had the pleasure of visiting Folsom Chevy for maintenance services on my vehicle, and I must say that the experience was outstanding from start to finish. I want to express my utmost satisfaction with the exceptional service I received from Stephanie.From the moment I arrived, she displayed a high level of professionalism and genuine care. She took the time to listen attentively to my concerns regarding my vehicles maintenance needs. Stephanie’s friendly and knowledgeable approach immediately put me at ease, knowing that my car was in good hands.
Name: K**** H***
Date: 2023-06-05 23:23:51
Rating: 3
Comment: We own 3 Chevy’s and bring all of our vehicles to you guys. Staff is great. My only feedback is on timeliness. Last time we came they called to tell us it was ready. When we arrived they couldn’t find the paperwork. It took 20 min to locate it. We were late to get our kids from school. This time when made sure we didn’t have anything else to do. They found the paperwork but we’ve been waiting 20 min. The originally said they were finishing up but now are saying they can’t find our key. Not the way I want to spend my day. I want to give you all a 5 or at least a 4 star but after this it barely a 3.
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