Folsom Lake Hyundai

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Name: R******* J*****
Date: 2024-07-01 20:59:18
Rating: 5
Comment: After a horrible experience, I took my car to Folsom Hyundai and I am extremely happy. Thank you for communicating, and providing honest assessment of my vehicle health.

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Name: D** N*****
Date: 2024-06-30 00:14:15
Rating: 5
Comment: I brought my car in for maintenance. Jettarine, the service advisor, was very helpful, nice, and polite. I received the services I needed without any attempts to sneak in additional ones, unlike my experiences at the Elk Grove location. The waiting area is nice, clean, and has good WiFi. I highly recommend bringing your car to this location for service.

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Name: e******
Date: 2024-06-29 03:20:22
Rating: 5
Comment: Overall, they were friendly and helpful. The whole process was easier than most dealers. Thanks!

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Name: D***** E******
Date: 2024-06-28 22:26:37
Rating: 5
Comment: Adrian was very helpful with my recent car purchase. He showed me all the new tech in my car and how to customize features. Quickest car buying experience ever!

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Name: A**** L****
Date: 2024-06-28 15:57:00
Rating: 3
Comment: Unfortunately, my cars engine was failing. I had to have it towed out to Hyundai once I found out I had an extended warrant available for the fix. They had no loner cars for me which I was not very happy about. I had no car for about two weeks and had to rent a car out of pocket.I didn’t get a rental approved until about 10 days later. Thankfully I was able to find a rental and get a refund for it. I didn’t have my car for 6 weeks. It was promised to be ready by Friday. However, I received a text that it wasn’t ready that morning. Once again, I was disappointed. I was able to pick it up a few days later. I asked the service adviser for someone to clean it for me before I picked it up. It was a mess and nobody cleaned it. I was able to get this issue resolved but had to wait another 2 hours while it was getting cleaned. My experience was alright. Hyundai paid for my engine to get replaced but no warranty for the new engine. Beware of purchasing a Hyundai! It’s not worth the headache.

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Name: L***** W*****
Date: 2024-06-27 15:07:22
Rating: 3
Comment: I had an appointment to fix a recall that risked a spark in the engine and the recall paperwork encouraged me to not park near structures until it was fixed, and my appointment for something seemingly serious was scheduled 10 days out. The day of, my fuse replacement didnt start until 90 minutes after my appointment. Ultimately it was fixed but all around me were symptoms of poor scheduling and people waiting. Jim was professional and took the heat all afternoon for the company but overall big inconvenience for something that was their issue. I was there over 2 hours, with an appointment for a 45 min fix.

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Name: K** J******
Date: 2024-06-27 02:13:41
Rating: 5
Comment: Took my SantaFe in for service and couldn’t be happier with the service and the professional attitude of Folsom Hyundai Service Advisors.My service was completed in the time quoted. Folsom Hyundai dealership customer service lounge was very clean and provide a viewing of the service bays so you can keep an eye on what’s happening.There is a automated coffee machine & bottles of water available in a refrigerator.

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Name: T* R***
Date: 2024-06-27 01:56:34
Rating: 5
Comment: Professional all the way, they walked us through the financing experience and for the first time in are lifes we fill like we didnt pay enoff. How many times in life can you say that.

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Name: A** C*****
Date: 2024-06-27 00:53:46
Rating: 5
Comment: Great service, my car is running smooth. Very friendly and accommodating staff

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Name: T*** S**********
Date: 2024-06-25 02:45:17
Rating: 5
Comment: We had a great experience with the Folsom Lake Hyundai dealership to purchase our vehicle. We had specific features we wanted for our 2024 Hyundai, and our local area dealerships could not deliver or provide a timeline to reserve a vehicle. My wife reached out to Folsom Lake Hyundai. Not only could they confirm we could get our specific features, but communicated well throughout the process including delivery day. Given the distance to Folsom Lake Hyundai, we were able to complete paperwork and financing remotely, and our Salespeople Bogar delivered our vehicle to our home and spent time reviewing all features. We are very pleased with the service we received from Folsom Lake Hyundai during this vehicle buying process!

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Name: S** A********
Date: 2024-06-24 23:59:00
Rating: 5
Comment: Chris did a great job taking his time showing me multiple cars I was considering while helping me get a great price on a 2024 Ioniq5. Looking forward to be a repeat customer.

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Name: J R
Date: 2024-06-24 21:21:54
Rating: 1
Comment: Edit:: someone gave my personal email to “Jade Elliot”. See photos of the email she sent me and her review of the dealership.I have posted and deleted my review a few times and ultimately decided to let it go, but after being alerted that someone at the dealership was looking at my LinkedIn (WHY??)I decided to go ahead and repost my experience.The sales portion was fine. Finance was fine. I let them duck my trade a bit because they gave me a good deal on the car and Drew and Nic were nice. Fernando in finance was nice. Service after the sale was terrible and Ivan is rude and not a problem solver. He was condescending and accusing.They gave me 39k for my trade and are trying to sell for $45,600 yet they refused to replace a cracked windshield on my brand new car. The crack occurred while I was following my salesperson to have something notarized more than 100 miles away. I would never have been on the road had it not been for that requirement by the dealership. We could have worked something out to make us both happy but instead I was blamed for not “walking the car” before we left. We had a hour and 50 min to get somewhere 2 hours away. So I couldn’t go over the car thoroughly. My windows were not cleaned and still had residue from the plastic wrap on the back window. They didn’t even offer to have me come in so they could look at it. Ivan just passed blame and avoided any ownership of the problem. I am unable to reach my salesman for tech assistance now since my last messages were not responded to. I’m being avoided by everyone it seems. I didn’t have time to get a proper delivery since we had to drive to NEVADA for the notary.Hyundai is a great product, my family owns 3. Unfortunately, what should have been an easy deal with a five star review has turned into something very unpleasant at this dealership.

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Name: T***** A*****
Date: 2024-06-24 19:26:03
Rating: 5
Comment: Once again I am satisfied with be service received from Folsom Lake Hyundai!! Thank you Maria you ALWAYS come thru with excellent customer service. I greatly appreciate that you were able to get my Elantra serviced last minute also….HUGE thanks!! 🤩🤩🤩

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Name: L**** T*****
Date: 2024-06-22 18:07:42
Rating: 5
Comment: Adrian was the best. He was attentive to my needs and wants. He explained the process and delivered my car personally and stayed to answer any more questions I had about the car.

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Name: D** H***
Date: 2024-06-21 16:02:32
Rating: 3
Comment: This location always gives me minor problems and annoyances with service - maybe they are understaffed. IN the end the service seems fine, but here are some specific examples of issues Ive had over the last decade with them:They estimate a completion time and its hit or miss whether they will come close, but they dont call to let you know its delayed.You call for a status and despite pressing the number for service desk you still have to go through the main switchboard and maybe talk to three people before getting a simple answer.They say theyll have your advisor call you back in 5-10 minutes but they never call.Service advisors apparently arent able to look up your info if they arent the one who did your intake, so good luck if your advisor is busy.Theyll tell you they have a coupon to apply to your service for a small discount, then dont apply it.Not to mention one time they damaged my cars body on the underside, clearly by jacking it up wrong or something, then blamed me for the damage when I finally noticed it a week later.

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Name: D***** O**
Date: 2024-06-20 12:59:59
Rating: 2
Comment: Service advisor Jim was cordial and professional. I visited this dealership because of a recall regarding brake fuse.Disappointed in the mechanic that serviced my vehicle. Total time sitting in the lounge was 2.5 hours. Slow service and pathetic.Do not plan to have my vehicle serviced at the dealership anymore. Mechanics take advantage of set labor time for specific tasks. I believe they are not capable of multi-tasking. Watched the camera feed in the lounge and there is just a bunch of people walking aimlessly back and forth. Comical. What a way to stretch your workday.

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Name: N*** l******
Date: 2024-06-20 03:58:26
Rating: 1
Comment: Prior to visiting the dealership, I called and spoke with the sales manager Robbie Sundquist to inquire if they would be able to offer a specific trade-in value for my car, which is in immaculate condition with low mileage. The manager assured me that it shouldnt be a problem, so I scheduled a visit after work because the manager had the audacity to assure me theyd honor a value within the range of requested. In good faith, I set aside my valuable time to visit the dealership, only to be slapped in the face with a disrespectful offer that was a whopping $10,000 lower than what he assured me wouldn’t be a an issue.Not only did their offer fall drastically short of our discussion, but it was also $5,000 less than the lowest offers I received from five different dealerships. When I questioned this outrageous discrepancy, the manager nonchalantly shrugged it off, stating they classify all trade-ins as fair condition—a deceptive and unethical practice, to say the least.I left the dealership feeling infuriated and completely disrespected. Folsom Lake Hyundais deceitful tactics, unprofessionalism, and blatant disregard for customer satisfaction are inexcusable. Avoid this dealership at all costs and take your business to an establishment that values honesty, integrity, and transparency.

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Name: m****** d*****
Date: 2024-06-20 01:29:41
Rating: 3
Comment: Took my car in for 2 recalls to be taken care of. Rather than wait the 2 to 2 1/2 hours I was given the optionOf taking Uber back home. Compliments of Folsom Lake Hyundai. Glad I did as the wait time was more like 4 1/2.I had a friend take me back to Hyundai to check on how much longer it would. Was told 15 minutes.Being a Monday I chalk up the long wait time to it being very busy.

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Name: K** G*****
Date: 2024-06-18 23:06:09
Rating: 5
Comment: Frankie was really great along with everyone else we dealt with including Terry in finance. We are super happy with the no pressure experience we had.

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Name: L***** S****
Date: 2024-06-18 15:18:38
Rating: 5
Comment: We had a great experience with Hyundai Folsom. There was no pressure, no annoying sales people, no haggling. Adrian was knowledgeable and friendly. Phil in finance was the best.

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Name: C**** S****
Date: 2024-06-18 01:44:38
Rating: 5
Comment: Francisco made our car buying experience truly exceptional. He didnt pressure us into anything. He provided honest insights, helping us find the perfect fit for our needs and budget.

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Name: D*** R***
Date: 2024-06-18 00:34:43
Rating: 5
Comment: I finally gave in with my new Hyundai and took it to the dealership for work. I have not had any good experiences doing this before. Maria at the front desk made it a good experience. They provided sn Uber both ways and the work seems to be good. So far so good but I am not a full convert yet. I am going to stick with the dealership and it is up to them to keep my business

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Name: G***** F*****
Date: 2024-06-17 21:27:15
Rating: 2
Comment: Was told my air conditioner wasnt putting out air so should be serviced. I told them NO. It was working when I took it in and was working when I left.They put my car mileage down as 86,000 when it is only 64,900.

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Name: J****** H****
Date: 2024-06-13 19:25:14
Rating: 5
Comment: Chase was great took care of all my issues. My car was clean when I got it back. I was supper Happy.

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Name: B** B******
Date: 2024-06-13 15:59:30
Rating: 5
Comment: Ed did a great job! We felt like he explained everything and made sure we understood all of our options. We never felt like he was pressuring us in any way. Ed even drive to our house to pick up some paperwork that was need, rather than making us have to drive back to the dealership. Ed was very professional and provided excellant service.The only thing we could complain about had nothing to do with the sales team. The showroom and offices were void of any artwork or plants. Would have made the environment a little more comfortable. We loved their coffee machine and popcorn, but a vending machine would have been nice to get a few snacks. This was 5 star service.

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Name: N***
Date: 2024-06-11 20:11:39
Rating: 5
Comment: Excellent customer service. We walked out with a brand new car, the staff is very professional & patient & works great with the customers to meet their needs

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Name: J** C*******
Date: 2024-06-11 19:39:38
Rating: 5
Comment: Made an appointment to have 3 recall issues resolved and Mark, our service tech explained the process and our vehicle was ready when promised.

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Name: Z S
Date: 2024-06-11 03:58:05
Rating: 5
Comment: When you have to do service on your cars it is nice when it is quick, friendly and no hassle. Graditudes 😎😎😎

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Name: J***** D******
Date: 2024-06-10 21:28:52
Rating: 5
Comment: Took all the pain out of buying a new car no pressure sales got approval the day before via phone tag with oz But is bright shining star of the whole experience was the sales person. Matt told him what I wanted what I can afford brought me the perfect car straight to me took the time to show me how to work all the buttons in the car. I can’t say enough great things if you go ask for matt

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Name: F******* M***
Date: 2024-06-10 14:39:07
Rating: 5
Comment: The best and easiest experience I’ve had purchasing a car. Ed is AMAZING!!! Very detailed. Answered all my questions.

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Name: R**** C*****
Date: 2024-06-07 18:08:07
Rating: 5
Comment: Great service, Mark did an excellent job in service.The communication was great and the service was on time.Thank you Hyundai Folsom CA.

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Name: L*** H*****
Date: 2024-06-07 17:39:01
Rating: 5
Comment: Been a long time since being at Folsom Lake Hyundai service and I decided to give it another shot. Have to say they have turned their ship around. Fantastic environment and waiting room. And great service advisors and staff. Mark was great! Glad he was the one to take care of me.

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Name: d***** s*****
Date: 2024-06-07 17:25:25
Rating: 5
Comment: Now that their re-model is done, it has upped the experience to a five star dealership. Chase, my service advisor was great. He was friendly, knowledgeable and professional. I am happy to have him as my go to person about all automotive questions.

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Name: R***** A*
Date: 2024-06-07 17:23:55
Rating: 5
Comment: Had to work with Folsom Lake Hyundai service center because my 2019 Hyundai Tucson had engine issues. Chase was amazing to work with, and was super communicative during the whole process. My engine was warrantied out and they covered my rental/loaner car needs.

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Name: Z****** B***** (********
Date: 2024-06-03 23:01:01
Rating: 1
Comment: Absolutely terrible experience, brought in a 2012 veloster turbo with a misfire and customer stated that they thought there was a boost leak. The technician took off all the hose clamps, broke 2 of them and didn’t re-install them, the service advisor charged 600 for 4 spark plugs what were fine and the diagnostic. The car was brought into my shop at future Nissan where I installed new hose clamps and found the discarded ones still under the hood. Calling the dealership at noon sent me to a remote worker who could not contact anyone at the dealership and told me someone would call me back, 3 and a half hours later I call back and get a different remote worker telling me they are closed at 5 (it was 3:30) and to call tomorrow. I called sales and the phone rang for 10 minutes before I gave up. When I called parts I got an actual person and asked them to find and transfer me to a service manager. The phone then went to voicemail and I gave up for the day. I will be contacting bar and requesting a full refund for the service performed on the vehicle

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Name: J******** L****
Date: 2024-06-03 19:29:46
Rating: 5
Comment: Go see Adrian at Folsom Lake Hyundai! Excellent customer service, very personable and knowledgeable. Paul the finance manager was also a pleasure to work with. They made the process smooth and easy.

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Name: J***
Date: 2024-06-03 19:07:40
Rating: 5
Comment: My experience at Folsom Lake Hyundai was excellent! I’m a retuning customer. RUFINO was my sales person. He was a deciding factor in my purchase. He was professional and has knowledge about the vehicles. He was a pleasure to work with as well the rest of the team. He didn’t put pressure on me and made the experience even better! Thanks RUFINO! You rock!

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Name: e********
Date: 2024-06-01 18:11:41
Rating: 1
Comment: Went in for a car diagnostics on a Friday. They said it would take until 5pm, and would check in at 3. I received no check in call and it took me 3.5 hrs to get someone on the phone to talk to. No one would answer the phone, and when I was able to get a hold of someone, they said the service department was busy and they would call back. They didn’t. So I was stranded at my job, with no update on my car and without being able to get ahold of anyone to talk to about getting an Uber back to the dealership. When I finally got back to the dealership around 5:30, no one seemed to care about the customer service I had received for the last 3 hours. It was awful and will likely not be using this dealership as my car servicing again.

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Name: K****** S******
Date: 2024-05-31 04:18:31
Rating: 5
Comment: Fantastic sales experience. The whole team went above and beyond my expectations to get me into an EV that I was very negative on getting into. Excellent guidance into charging requrements and usage. My salesperson Ed called me several times at home to make sure I was doing well and if I had any questions.

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Name: S**** C***
Date: 2024-05-30 02:25:32
Rating: 5
Comment: Great experience, no pressure and very low stress compared to all of my other dealership experiences. Greg Love is a great person and salesman.

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Name: j***********
Date: 2024-05-29 22:23:58
Rating: 5
Comment: We had a positive experience with the car sales team, specially Matthew. He was pleasant throughout the process and comfortable to deal with. Robbie was also nice and helpful. Overall experience was great! I am happy with my purchase. We’ll surely recommend your dealership to others. And we look forward to doing business again in the future.

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Name: M****** N**** k****
Date: 2024-05-29 19:46:16
Rating: 1
Comment: I always service my vehicle at this center. However was not satisfied this time. After the service, my break light stopped working on one side. When I called up, I was directed to voice mail. Didnt get call back even after mentioning the issue.This is so frustrating. You reply to my review and give a number to call a manager and that extension doesnt work. Ive called up this service center for past 2 days and neither they pick up the call nor do they give a call back even after leaving the message.

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Name: M****** C*******
Date: 2024-05-28 23:23:52
Rating: 5
Comment: Rufino was nice, polite and helpful in my search for a used car. He quickly found a car and brought it out for a test drive. Robbie the sales manager came in for the big sales push, but he wasn’t overbearing as some sales managers can be. I actually bought the car and when I got home I realized the tires had lock nuts on them and I couldn’t find a key. I texted Rufino and he got the ball rolling for me to be able to take my tires off if I have to.

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Name: 8*****
Date: 2024-05-28 23:16:31
Rating: 1
Comment: It was a terrible experience, the guys in front literally argued with me at 7 am about the recalls on my vehicle. The told me I would end up paying $250 for the service and analysis of my vehicle, and it turned out the problem WAS a recall issue. Then got my car back. And check engine light was off now 3 days later the check engine light is back on and I dont even want to take it to a company that doesnt value its customers or work value. If I could give this post no stars I would.

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Name: S***** H***
Date: 2024-05-28 22:55:52
Rating: 2
Comment: Chase was wonderful. However the service people kind of left my car a mess. They removed a brace I had for my side mirror,the glass was just hanging my the wires. They left the cover off where they replaced a sensor. Left attic and floor papers in the car.

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Name: 5** T***
Date: 2024-05-28 13:21:12
Rating: 5
Comment: From the beginning, walking into the dealership the first visit, to the purchase and driving away in my new car, it was a great and very positive experience. Every person I dealt with was friendly, helpful and never pushy.

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Name: A*** R***
Date: 2024-05-27 02:27:45
Rating: 5
Comment: Rufino was professional, answered all our questions, he made the sale at Folsom Lake Hyundai a positive experience. We will recommend this dealership to our friends and family. Thank you again Rufino. Carol and Alan Rush.

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Name: c**** p****
Date: 2024-05-25 14:26:57
Rating: 5
Comment: I leased a new Tucson XRT from Folsom Lake Hyundai. I highly recommend this dealership as I had a wonderful experience. My salesman Bogar was great and he really took his time helping me with all the new features in my Infotainment System and he was knowledgeable in answering all my questions about the vehicle. Daniel and the rest of the sales department were friendly and made the experience seamless.5 STARS from me - thanks Guys!!

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Name: J**** P*****
Date: 2024-05-25 14:06:32
Rating: 5
Comment: The service is so good and the people are so nice! They got my Santa Fe fixed before the 3 day weekend!!! Worth driving from Sacramento to Folsom!They never let me down!!!

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Name: M*** E******
Date: 2024-05-24 23:20:44
Rating: 5
Comment: Our experience at Folsom Lake Hyundai was great. We were met with Mathew the sales person who was friendly, engaging, and knowledgeable. He brought up both cars we were looking to compare and took us on 2 test drives.we were kind of undecided so he took the time to walk us the differences of both vehicles which was helpful. We decided to purchase the 2024 Santa Cruz “Night”. We then met “Oz” the Manager who negotiated with us on a price. He found enough rebates to get to our target price and the deal was done. The finance manager Phil got us through the paperwork quickly. He explained the benefits of their extended warranties without the usual high- pressure tactics which was appreciated. The car was delivered clean and shiny and Matthew finished up the purchase with a complete rundown of the features of the truck. We’ve purchased many cars over the years but this was one of the best experiences. Highly recommend Folsom Lake Hyundai!

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Name: D****** J******
Date: 2024-05-24 17:24:34
Rating: 5
Comment: Ed, who was our sales representative was amazing. Actually, everyone her was wonderful. Ed took his time going over the car we chose and explained in detail many of the features the car offered. He helped to set up my phone and was patient, professional, and knew all about the vehicle we purchased. Ed was outstanding in the fact that he spent extra time with us, and called the following day to let us know hje is available for any questions concerning the car. Outstanding!!! I would rate a 10+++++++ for him if I could. Thanks again for the time and energy you gave us.

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Name: D**********
Date: 2024-05-24 14:23:55
Rating: 5
Comment: My recent car purchase at Folsom Lake Hyundai was terrific! This is my 2nd purchase there for that same reason. It went smoothly and everyone was just so courteous and plain nice. Adrian was awesome and helped me find what I wanted. Everything from start to finish was a breeze and I recommend this place to everyone.

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Name: S******* M****
Date: 2024-05-22 19:17:27
Rating: 5
Comment: Gave me a great deal on a very luxurious Volvo. Good customer service and speedy service. They also have a 12 month warranty that sealed the deal!

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Name: b****** h****
Date: 2024-05-22 18:48:57
Rating: 5
Comment: Franky was extremely knowledgeable about the information I was asking for. As well as very helpful throughout the whole process. He is definitely on top of his stuff when it comes to his job. And he knows how to really satisfy Customer. Thank you again Frankie and thank you again to your team as a whole for this opportunity. I look forward to telling my friends about you guys and sending them your way. Most definitely a 10 out of 10 experience! I am so obsessed with my car! Franky even put the cherry on top and put a bow on my car and took my picture really completed my whole experience!

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Name: S**** W****
Date: 2024-05-22 00:22:20
Rating: 5
Comment: Jett at Folsom Lake Hyundai and team did an excellent job on my 2012 Hyundai Tucson repair. Jett was very good about keeping in touch with me. Very happy with the Service!!

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Name: J**** N****
Date: 2024-05-18 11:17:29
Rating: 5
Comment: I am pleased to report that Folsom Lake Hyundai has provided outstanding customer service and service for my 2011 Hyundai Sonata. Folsom Lake Hyundai has facilitated the honoring of Hyundais outstanding warranty coverage. I purchased the car in Spring 2010 and 14 years later I continue to receive outstanding assistance. Thank you Folsom Lake Hyundai!

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Name: D***** M****
Date: 2024-05-17 22:30:27
Rating: 5
Comment: Jettarine has always been very helpful and supportive when addressing my concerns with my vehicle. He’s very professional and reliable and adheres to his word with prompt feedback and timely status reports on progress. Thank you Jett did another wonderful and easy experience with the dealership!!!

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Name: E*** U*****
Date: 2024-05-17 19:19:34
Rating: 5
Comment: Mathew was a huge help in buying our first vehicle without an engine. Professional and knowledgeable gave us confidence to make purchase. Thanks. Eric

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Name: R****** D*******
Date: 2024-05-16 23:40:29
Rating: 5
Comment: The staff was very friendly and helpful as always, they even washed my dirty Santa Cruz for me 😊 It is great that they offer a free Uber ride if your wait is going to be too long.

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Name: E**** L********
Date: 2024-05-16 23:27:09
Rating: 5
Comment: Mark was very friendly and helpful. They didn’t try to upsell me on anything I didn’t need. Overall great experience and great customer service.

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Name: A***** S*****
Date: 2024-05-16 00:33:30
Rating: 5
Comment: Franky was amazing to deal with, very thorough and patient throughout the process of buying our 2024 Palisade. Knowledgeable and friendly!

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Name: S**** R****
Date: 2024-05-15 01:57:39
Rating: 4
Comment: Update 5/14/24:Got oil change, tire rotation and inspection. Brought my own oil but the shop didnt leave the empty bottle on the front passenger floor like I requested. No proof that they used the oil I brought, so minus a star for that. Job took nearly 3 hours and they washed my car which was nice. Also provided Uber ride to a place for breakfast and back to dealership (also nice). Service rep Maria was friendly and helpful. I had an appointment so I thought it would take a lot less time to complete the basic service.******************************************Jett was so helpful and friendly. Got my car serviced and back to me earlier than expected. Was given an Uber ride home and back to dealership too! Thank you for making my experience so easy and efficient.

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Name: G****** F****
Date: 2024-05-13 00:17:45
Rating: 5
Comment: Rob Sundquist always gets us the best deals . Ask for him when buying a new car or a lease. Will help.you get what you want & need without trying to hard upsell you. Very pleasurable experience

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Name: J
Date: 2024-05-11 22:36:49
Rating: 1
Comment: I had a mostly positive experience until the end. I bought the vehicle because they said they would deliver it to me in Nevada so that I could drive to my home state without having to register it first in California. So, I completed the deal and they said they would detail it and get it ready and deliver it the next day. When the vehicle arrived the passenger floor mat was missing. The guy who sold it to me and delivered it the next day acknowledged that it was there the day before. We had a conversation about it during the test drive and how slippery it was from the oils left on it after cleaning. He called the detail department but they didnt have it. It disappeared. These are custom Ram floor mats that are very expensive and I cant find them anywhere. The sales guy said he would send me a floormat, because I told him I didnt want to go through with the sale otherwise. A woman called to follow up with loan paperwork and also told me she would mail me a new floor mat. I have still not received the custom RAM floormat the clicks in to place and is very specific to the vehicle. For as much money as I spent on the truck I shouldnt have to deal with something like this. Over a year later. Still waiting.

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Name: S******* S****
Date: 2024-05-10 23:11:06
Rating: 1
Comment: I recently visited a Hyundai dealership for my first car service, expecting it to take only an hour as promised. However, I was sorely disappointed when it ended up taking three hours instead. Their excuse? The mechanic was allegedly stuck fixing another car. This lack of efficiency and disregard for customers time is unacceptable.

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Name: R** R******
Date: 2024-05-10 23:01:41
Rating: 5
Comment: The car service appointment was setup for the next day. Chase respectfully offered options for the service. Once I decided, he processed the work order and told me it would take 2 to 2 1/2 hours. It took about two hours. He notified me in the waiting room and referred me to the cashier. Then He offered me a hand shake. I was very please with the service and the customer serve from Chase. Overall, it was an excellent experience for me.

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Name: S** B*******
Date: 2024-05-09 19:15:17
Rating: 1
Comment: I called Folsom Lake Hyundai to see about one of the new EV models and was assured by the sales manager Robbie that the specific model and trim I requested was available. However when I arrived that was not the case and tried to push me to a more expensive car that I didnt even want. This is what I would expect from a typical used car salesman not a name-brand dealership. Do better.

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Name: H*** B****
Date: 2024-05-09 13:46:43
Rating: 5
Comment: I had a nice experience with Folsom Lake Hyundai. They did a great job of going over the car deal I made and going into great detail about the car I purchased.

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Name: C****** K*****
Date: 2024-05-09 02:49:22
Rating: 2
Comment: $245 to diagnose a car is ridiculous! This is usually a free service anywhere else. No water or food available in their waiting room. No vending machines. Uber is offered, but that only works if you don’t have kids that needs car seats.

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Name: j**** s******
Date: 2024-05-06 23:36:16
Rating: 1
Comment: I tried buying a car from them for 2 days and had to speak to multiple sales rep to eventually find one who wanted to do their job. They were all too busy and then when they finally had free time, i submitted my application and they sold the car lol. Joke of a dealership

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Name: r** s*****
Date: 2024-05-02 23:53:30
Rating: 5
Comment: Mathew did a great job. He has the right personality to handle the Hyundai product.We would certainly recommend Mathew and your dealership to others.

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Name: J**** S******
Date: 2024-05-01 02:13:01
Rating: 5
Comment: Best costumer service I have ever experienced in a dealership, very happy with the vehicle we bought, even after the purchase the service has been outstanding, have no words to describe how awesome this team works and how much they care about you as a costumer, can’t go wrong with them, specially regarding to my brother Nicolas, he was incredible and giving us all the information we could ever need

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Name: x******
Date: 2024-05-01 01:01:21
Rating: 5
Comment: Nic was a great salesman, very professional, knowledgeable, and relatable. He answered every single question I had and helped solidify my decision on a car I was already interested in. He also made the process very easy and I never felt pressured or forced to make a decision.He understands the customers and knows not to waste your time.

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Name: S*******
Date: 2024-05-01 00:49:29
Rating: 1
Comment: I started a transaction to lease a 2024 Kona Electric SEL on 04/26/2024. I called and spoke to sales manager Robbie Sundquist who said they had them in stock and to come check them out. They did not have Konas and tried to upsell me into a different car immediately. After all the hoops were jumped through I finally got Robbie and Jawad Sultani, salesman, to talk about the Kona. They told me all the incentives including 3 years of free maintenance and 2 years of free charging through Electrify America. They informed me I would need to contract a deal in order for them to get a Kona Electric SEL. I declined and said I would not take a car I had never seen. The next day (04/27/2024) the lead sales manager Drew Taylor called me and offered to give me a deal at the agreed terms and that he could have a car in later that day for me to check out. Jeff Oswald, inventory manager, called me soon after and told me he could have one in later that day. Hours later, no call. We went back into the dealership on Sunday where again they said I had to contract it to get one there, and I did under the pretenses that the car would be delivered to my home later that day (04/28/2024). Later I was informed that the car would not be delivered due to an issue with the other dealership. On Monday (04/29/2024) I was told again that the car would be delivered to my home around 4:00 PM that day. I waited and received no call. I called them and they notified me that I had to come back in and change the terms of my lease agreement. I went back to the dealership and we adjusted the paperwork. When leaving I was given the code for the 2 years free charging through Electrify America and it did not work. I was told by salesman Ruffino and Jeff Oswald that it would be handled on Tuesday morning (04/30/2024). I contacted Ruffino and was told the vehicle no longer qualified and thats that. I went into the dealership later that Tuesday and was turned away because there was nothing they could do. They have not approached me with comparable programs or any other incentives as an alternative to what they originally offered. I will NEVER deal with Folsom Lake Hyundai after this experience and will take my business elsewhere. I highly recommend all prospective buyers stay clear of Folsom Lake Hyundai.

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Name: M**** B******
Date: 2024-04-30 20:26:02
Rating: 3
Comment: Nobody wants to deal with the expense of the dealership service department but when you have an advisor who is clear, direct, does his part to research solutions, it makes paying the bill a bit easier. Thanks to Jett for advising. A took a star off for the numerous recalls that needed to be repaired and no rental or loaner car was offered to help with the additional expense. I also took a star off for the condition of the car being given back not as promised. It came out filthy after a week at the shop and all the plastic and paper was left in it. Jett text me he would wash it and have it ready and it was definitely not clean.

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Name: B****** B*****
Date: 2024-04-28 21:23:36
Rating: 5
Comment: Francisco and Roland made my families purchase of a 2024 Hybrid Tucson enjoyable and painless. Highly recommend Folsom Lake Hyundai’s staff, I will definitely be a return customer! Thanks Francisco and Roland, couldn’t be happier! No regrets, enjoying our purchase!

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Name: S***** L*****
Date: 2024-04-28 16:28:08
Rating: 1
Comment: I don’t trust them to work on my car.There was a recall on my car for a leaking valve cover gasket. I made the appointment online and waited two weeks for it. At the appointment, they had my car for a few hours and confirmed that the valve cover gasket was leaking, which was obvious as the whole engine was covered in oil. Then they said they would have to order parts and it would be a few weeks to get them in. 4 phone calls, and 2-3 weeks later, I got my car back in to be serviced; they said they fixed it, and I left.The inspection sheet said that my serpentine belt needed replacement, which seemed odd as I had replaced it just 2000 miles ago. Also I noticed a few bracket bolts were now missing, nothing critical but annoying. Lastly, there was gasket maker smeared all over the front of the engine3000 miles later and now it is leaking oil way worse than before. It was leaking at the bottom T joint, but now it was leaking from the entire bottom side of the valve cover gasket. I contacted them via the Contact Us section of the website with what was going on, my last apt date, number, and VIN. They never replied, but I did get a message at 10pm asking if I wanted to check out their online inventory… no I just want my car fixed.Due to the lack of communication and the fact that they made the problem worse the last time they worked on my car, I decided to change the valve cover gasket myself and came to discover they further damaged my car. When taking off all the bolts for the valve cover, some of the bolts were way too tight, some were finger-tight, and one was stripped. They had clearly tightened the bolts with an electric rachet of sorts, never used a torque wrench, and did not re-tighten after the first pass like you are supposed to as it can flex after tightening down.Long story short, I will not be bringing my car here again, even though it was a recall and the price to me was free

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Name: A***
Date: 2024-04-27 19:00:56
Rating: 5
Comment: Great staff; very accommodating. I had a great experience leasing my new vehicle! Im glad I had Bogar to help answer some questions and show me what options I had. Even stayed late after they close to finish things up right!

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Name: G******* C*****
Date: 2024-04-27 01:50:14
Rating: 1
Comment: Went in for a recall. Had an appointment and checked in and he told me it would be about 1 1/2 hours. Came to waiting room after 1 1/2 hours to tell me they didn’t have the part. They should have known that when I checked in.

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Name: A**** R****
Date: 2024-04-26 19:18:54
Rating: 1
Comment: 4 hours for an oil change and a tire rotation is crazy, I would get it if it was super busy, but it is one of their slowest days and Ive never waited that long. For this, Mariah was super helpful and nice about it, but i wont be coming back, just came because I had included oil changes when I bought the car, but now that Im going to pay. Ill go somewhere else. Came in for an appointment at 8:30am left at 12:30pm

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Name: E*** S******
Date: 2024-04-26 03:46:05
Rating: 4
Comment: While Chase is an excellent tech, I had an issue with closing the service and getting an Uber ride to pick up the car. Chase told me the car would be ready soon but never contacted me when the service was done. I ended up contacting him because it was getting close to the end of the day. The Uber issue was the first attempt at getting me a ride failed but Chase didnt learn about this until I called him when I didnt get a message from Uber. Im not sure whose fault that was but he should have seen the first failure and responded quickly.

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Name: D**
Date: 2024-04-23 20:58:23
Rating: 5
Comment: Had a great experience buying my new car. I highly recommend this dealership and will definitely go there again.

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Name: M****** B****
Date: 2024-04-23 17:34:22
Rating: 5
Comment: I normally dislike going to dealerships due to feelings being chased by vultures. At Hyundai, it didn’t feel this way and Nic sold us the showroom model. So happy with the upgrades within the calligraphy edition. :)

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Name: M*** F*******
Date: 2024-04-21 04:39:40
Rating: 5
Comment: Great car dealer. All the people that work there have been very nice to me. Very professional. I love my car. I bought a 2023. And I gave it back and bought a 2024. If I didn’t love the company, I don’t think I would do such a thing. The proof is in the putting.

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Name: S**** L* C*******
Date: 2024-04-19 21:56:11
Rating: 5
Comment: The service was excellent. They even washed my car. I appreciate that. They were fast, and the waiting room was a great place. I was able to get some work done.

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Name: T***** S****
Date: 2024-04-19 21:06:42
Rating: 5
Comment: April 2024: Came in for my first service appointment today, Mark was very helpful and answered any questions I had. Got an uber home and came back in just a couple hours. I am definitely liking the customer service and everything seems to be quick and efficient!January 2024: We got our car, found exactly what we were looking for, and the sales representative helping us were great!Unfortunately, in the last week Ive been calling them 3-4 times to schedule an appointment for my car. Every time someone tells me they will call back (they dont) and didnt get back to me on the day I was supposed to have an appointment scheduled.I hope they will be more proactive and work on getting back to their customers with an answer!Update after 1 week: After speaking with them again, we were able to set up an appointment and get everything done promptly! Glad things worked out :)

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Name: R** L******
Date: 2024-04-19 14:11:23
Rating: 5
Comment: We have always had our Ioniq serviced by Folsom Lake Hyundai and Chase has been accommodating and always looking after the client‘s interests. We just had our vehicle looked into because of check engine light on and found out it’s the clutch actuator, part of the drivetrain. The car’s mileage is a little outside warranty but true to Hyundai’s 100% customer service satisfaction ideals Chase went above and beyond and helped us to get the drivetrain warranty. Thanks 🙏 happy back mega commuting again from Sac to the Bay, God bless.

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Name: H***** F****
Date: 2024-04-18 15:38:30
Rating: 5
Comment: Upon checking in at the reception counter, it was discovered there was a problem with the appointment confirmation. Mark identified the issue, verified parts and staff available to work me in ASAP or reschedule for the next day. Because of Mark’s professionalism and calm demeanor, Folsom Lake Hyundai was able to complete the service work, even though my appointment did not show up on their schedule, and get me back on the road promptly.Kudos to Mark and the entire Folsom Lake Hyundai staff.

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Name: C****** S********
Date: 2024-04-17 02:38:56
Rating: 5
Comment: Was able to get a quick appointment. The new facility was great. The personnel were courteous and kept me updated on when my car would be ready. This was my 2nd service and recall at Folsom Lake Hyundai and I plan on returning there for future service.

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Name: J*** K***
Date: 2024-04-16 20:26:50
Rating: 5
Comment: We recently purchased a car from Folsom Hyundai and we couldnt be happier with the experience. From start to finish, the process was smooth and transparent. First and foremost, the staff at Folsom Hyundai exuded professionalism and expertise. We were greeted right away and never felt pressured into making a decision. The salesperson, Matthew, was knowledgeable about their inventory and took the time to understand our needs, trim choice and color preferences, showing us options that were the perfect fit.Transparency was another standout aspect of our experience. There were no hidden fees or surprises along the way. The pricing was fair and clearly outlined, as we had a car to trade in also. This allowed us to make an informed decision without any guesswork. This level of honesty and integrity with Roland and Matthew, instilled a sense of trust, which is crucial when purchasing a car.Overall, our car buying experience with Folsom Hyundai was nothing short of excellent. I would highly recommend Folsom Hyundai, Matthew and Roland, to anyone in the market for a new vehicle. Their commitment to customer satisfaction and dedication to excellence truly set them apart.

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Name: M****** M***
Date: 2024-04-16 18:47:28
Rating: 1
Comment: I went to Folsom lake Hyundai because my vehicle has a parasitic electrical draw that kills my battery upon my first visit they removed a fuse that was supposed “fix” my vehicle and jump started my battery, my car later died the same day so I replaced my battery thinking it was dead due to the prior draw with the BIGGEST DURALAST battery auto zone had and my car proceeded to drain said battery within a week and a half much faster than ANY other time my car drained my battery (a new battery usually lasted me at least 3 months) meaning whatever FOLSOM LAKE HYUNDAI did to my car made it worse. I returned my vehicle to them and upon its return after not hearing from them for 4 days I was told my car does have a parasitic draw (information I’ve known and they’ve known for weeks now) and it would be $600 to further diagnose it. Me being the sound thinking individual I am refuse to pay for them to further diagnose a problem that they themselves created. My technician MARK said he would speak to his manager and call me back I did not receive a call or hear from MARK for Two whole days now bringing the time they’ve had my car to 6 days. After finally reaching him on Friday he tells me after further diagnoses there actually is no parasitic draw on my vehicle (he is now backtracking on his prior diagnosis) and that my car can be picked up because they have no recommendations because there is no problem. I pick up my vehicle on Saturday afternoon at around 12 PM and my car proceeded to die YET AGAIN on the same day at 9:00 PM in the middle of downtown Sacramento. Wanna know what the technician from AAA told me? “Your car 100% has a parasitic draw because your battery is 2.7 volts and your alternator works just fine those guys don’t know what they’re talking about” it sounds like FOLSOM LAKE HYUNDAI owes me free fix on my vehicle but I most likely won’t receive it from such a poorly managed establishment.

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Name: M****** P*****
Date: 2024-04-16 17:32:40
Rating: 5
Comment: Our sales rep, Nic Jonson, was helpful, gave useful feedback to our questions and was - by far - considerably more knowledgeable than our other sales reps at other dealerships during our previous 2 EV leases. That made a big difference for our decision, along with the lease price for the IONIQ 5 we selected. AJ, the finance manager we worked with was similarly customer friendly. Overall, not a high pressure sales campaign from anyone we dealt with - just good customer service.

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Name: E**** C****
Date: 2024-04-15 20:54:07
Rating: 5
Comment: Jett and the Folsom Lake Hyundai Service crew were fantastic. Lead time to be seen was shorter than other Hyundai service shops in the area, and my vehicle was completed a week quicker than expected.

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Name: g*** g***
Date: 2024-04-14 20:41:52
Rating: 2
Comment: My lease came to an end and we were told through a representative to head down to a dealership to purchase my car I was previously leasing we didn’t have the greatest experience and felt like a burden to the salesman as if he wasn’t getting new customers to purchase a new vehicle.. we ignored it which he left us alone majority of the time then came over one of the managers to tell us what our monthly was going to be financing through Hyundai that’s it… haves us papers to sign HE DID NOT breakdown anything else for us at the time we just thought he had to keep going back and fourth to deal with something else.. eventually after 40 min later they told us to sit and wait for a rep that would be helping us at the finance department who was Ronald (I hope I got his name right) and he was aaammmaaziiinngggg we originally didn’t purchase my car at this location but my fiancé works for FPD and we thought since it’s closer to us we would go here if it wasn’t for Ronald we would’ve just walked out and made our way to another Hyundai location they pretty much just handed us over to him with little info as well and after his honesty and breaking down all the pricing and APR and who was accepting us to finance with made our situation way better.Even when we thought this was going to be the last of it we got a call from the finance manager who said we had to refill out documents due to two different address being on the form (which was never a problem for us before this isn’t our first car purchase) I am the original owner and my fiancé is my co signer …. We got a notification they ran our credit again! This is before we even signed anything or spoke to the manager on the phone I had received a notification about a hard credit prior to his call we called back to ask why they had to run it again and without our permission and no one has called us back…

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Name: I*******
Date: 2024-04-13 19:19:35
Rating: 5
Comment: Bogar was great to work with! The whole Folsom Lake Hyundai Team made our car buying experience positive! Highly recommend this dealership!

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Name: M*** M****
Date: 2024-04-12 03:35:28
Rating: 5
Comment: Matthew was great to work with, got me an awesome deal on Santa Fe and was out with new car in 2 hours. I highly recommend to work with him to get new Hyndai car with great deal

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Name: A**** H***
Date: 2024-04-11 18:18:10
Rating: 2
Comment: My service representative was kind and professional. The technician was not able to find the issues and I will have to bring it back after performing my own test. They were nice enough to not charge one of the diagnostic costs of $225, and they fixed a brakes issue that I had to pay for. Otherwise it was subpar service for keeping my car for 5 days.

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Name: D***** C***
Date: 2024-04-11 07:21:21
Rating: 1
Comment: Make it clear i wanted the service light to be reset after getting my car serviced. Third time that this has happened where my car just got serviced but the service light pops back up. Always leaves my car dirty too.

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Name: J**** W*****
Date: 2024-04-10 21:24:08
Rating: 5
Comment: Bogar was very helpful throughout and the dealership checked back with me several times after purchase. Bo FaceTimed with me to help me figure out my first post-sale charge. Nice folks!

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Name: d****** w*******
Date: 2024-04-10 20:52:53
Rating: 5
Comment: Great value and great customer service, I’ve been doing business with this dealership for 20 years. I highly recommend them if you’re in the market to buy a car 🚗

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Name: V******* K******
Date: 2024-04-10 15:05:29
Rating: 5
Comment: Edward was great. Having met us, he listened to our wishes and offered to look at several options. He also told us about the differences between trim and models. Showed me in detail about the features of the car. Then we did a drive test where it showed additional features. We really enjoyed working with him. Best car salesman we have worked with over the past few years in Sacramento.Roland from the finance department explained the payment system and was very helpful. Thank you for your excellent service for helping us choose a new car for our family.

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Name: A*** H******
Date: 2024-04-04 19:08:21
Rating: 5
Comment: I had the best customer service in all of the departments from the moment I stepped out of my car door. No one was rushing at me like you see some dealerships do. The salesmen were nearby, but not on attack which I truly appreciated. I was there to see a friend of mine who is a great guy and a wonderful Sales Manager, Rob Sundquist. He hooked me up with John Crooks who was super knowledgeable about the wonderful 2024 Hyundai Elantra I got hooked up with. He made me comfortable about the whole thing and there was zero sales pressure. I couldnt be more happy with the whole experience. The perks of owning a Hyundai are absolutely amazing. I have a feeling I wont have to stress another minute while driving my brand new car. I cant thank you enough Rob, John and the rest of you guys.

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Name: n***** j****
Date: 2024-04-03 02:12:38
Rating: 5
Comment: Had an absolutely amazing experience and time at Folsom Lake Hyundai. Nicolas is the one who sold me my 2024 Kona. He was amazing and so attentive to me and my parents. He went out of his way to make sure we got what we wanted as well as drove and got my new car!! We also didn’t feel pressured either by anyone, which was nice! The financial department was amazing too. AJ in finance was absolutely amazing, he went out of his way for us. I recommend Folsom Lake Hyundai to everyone because they truly help you and make you feel welcomed. Thank you so much Nicolas!!Ps, They have the best coffee and popcorn which is a plus haha.Nicole

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Name: J**** E******
Date: 2024-03-30 22:06:59
Rating: 5
Comment: Mark in service was so helpful, professional, and communicative. Repair costs were very reasonable, and my car was done earlier than expected. I would definitely recommend their service dept, Mark especially.

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Name: C******* B*****
Date: 2024-03-30 04:10:31
Rating: 5
Comment: Brought my car in for servicing spoke with Maria, she was informative, knowledgeable, friendly, and kind to us through our complete diagnostic check. I’ve always liked my experiences here and this time was even better. She was so sweet calling and texting during our visit, sending pictures and greeted with a smile even tho she was quite busy. I hope they appreciate her as much as we did. Thank you Maria

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Name: I***** H*******
Date: 2024-03-30 02:44:20
Rating: 5
Comment: I went in for an oil change. I was there for about an hour. Everyone was friendly and helpful. Their service area has been remodeled and is much more comfortable than it used to be. There are a variety of seating areas, some with outlets for charging your devices. They offer free WiFi and coffee while you wait.

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Name: J***** C*****
Date: 2024-03-29 23:24:44
Rating: 5
Comment: Thanks everyone. Mark helped me get checked in super fast. They were able to fix my vehicle and get my camera figured out. I was able to pick up my vehicle the next day. Thanks everyone

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Name: Q****** K******
Date: 2024-03-29 02:56:00
Rating: 5
Comment: I leased a vehicle from them a few days ago and noticed the next day that the milage was not what we had originally agreed on. I signed the lease so it was partly my mistake for missing this. The manager Drew & AJ from finance were able to quickly find a solution although it was a hassle for both parties. They honored the original agreed upon deal and did the right thing. Thank you!

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Name: A S****
Date: 2024-03-28 00:34:43
Rating: 5
Comment: Extremely quick, fast and accurate. Contacted myself by text and called to explain the process and give an ETA on timeframes I can expect to have my vehicle complete. Also all of the employees were extremely polite and approachable.

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Name: G*** C********
Date: 2024-03-27 17:50:18
Rating: 1
Comment: Given misinformation when they called. Asked permission to replace engine, not so, would tell me car it was ready and Id find out its not, took months to repair and it was on warranty. Less 60000 miles. Dropping car off and picking up professional but not so with dealing with work shop. I was given a loaner car much appreciated but I was unfamiliar with controls and gadgets...push button . I asked for orientation on car but found out later they did not know the car. I was on a hill and the brake did not automatically release. Had a urgent appointment. Called dealership to ask where the manual release was and placed on hold with being told someone would call me. I was panicking due to distance of appointment. People stopped to help since I was blocking traffic. They were helpful. I think they didnt know where the release was and were on a computer. If you work on these cars or sell them Know them

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Name: D****** G*****
Date: 2024-03-26 00:28:36
Rating: 5
Comment: I highly recommend purchasing a car from Folsom lake Hyundai. This is our second purchase of a Hyundai in the last 4 years. I reached out to the Roseville location about test driving a new model vehicle that I was wanting to buy. And was told I was going to receive a phone call when they were in after calling for weeks about it I never did. I then reached out to the Folsom location and right away I was set up with a test drive appointment. The moment my husband and I got out of our car at the dealership we were greeted and helped right away from Bo. Bo was an amazing help and had an answer for all our questions on finding the right car for our family. The whole experience was very fast and perfessional and we walked out that day with our new family vehicle thanks to Folsom lake Hyundai.

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Name: C******** T*****
Date: 2024-03-23 20:52:50
Rating: 5
Comment: My service manager, Chase was excellent. He was thorough, thoughtful, courteous, and very customer service oriented. I couldn’t have asked for a better person.

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Name: W****** A****
Date: 2024-03-21 05:14:03
Rating: 5
Comment: Absolutely delighted with my experience at Hyundai Company. The customer service was exceptional, and Ahmad Jawad tried his best to ensure I found the perfect car. From start to finish, it was a smooth and enjoyable process. I appreciate his customer service and kindness.

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Name: j** g******
Date: 2024-03-20 23:20:47
Rating: 5
Comment: Brandon was an amazing help. Got our car right & was very diligent about discussing the problems our car had, getting us into a loner car in the meantime, & updating us about everything. Defiantly 10/10 recommend Brandon to anybody at Folsom hyandai

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Name: T**** S****
Date: 2024-03-20 01:47:07
Rating: 1
Comment: The certified used car I purchased malfunctioned after less than 20 hours. I took it back to the dealership where it has been for over a month. When I requested that I be able to look for a car I could be confident in they talked about their inspection process. The same process that didn’t capture the major issue with the car they sold me. But as the service manager said, “ i’m just the messenger”The message: shop elsewhere!!!Updates:It just gets better and better at Folsom Lake Hyundai. I went to pick up my car on Saturday, after calling and informing the “service” department I would be there. I was told, see you tomorrow and that was all. When I arrived the keys could not be found. After 30 minutes Oz, the sales manager, said they the “service” department didn’t know I was coming. Lie 1.It was after hours, but nothing was said during my phone call the day before except, see ya tomorrow.Oz suggested I bring the loaner back on Monday. The dealer is an hour drive from work. I said I’d bring it Saturday. He suggested they drive mine here and pick up the loaner which I agreed to.I get a call from “ service” today telling me I have to drop off the loaner and if I don’t they will charge a daily rate. I said i won’t pay it. ( note: they had already asked me to drive there again, because they neglected to fill out the paperwork for the loaner)They call back and threaten again, this time with the added bonus of saying they can come pick up the loaner but they can’t bring my car to me. So they can drive an hour here to get their car, but not bring the car they had for 5 weeks and I had for a day.The Tucson I purchased passed their pre-owned inspections. I was told they wanted to make sure I was a happy consumer, the manager responded to my review saying let’s talk.But had done nothing to mitigate the horror show of an experience this has been. They are wonderful in the public eye, but that facade fades when you ask for decent service and accountability.What is really upsetting is that my brother bought a car from CarMax after I was sold a lemon. He found a problem and they took it back, gave him no problems with the loaner, and let him choose something else off the lot. Thecomplete opposite of my experience with this dealer.It was all bad, but to not drop off the car is complete BS.I bet this review won’t garner any action either, but at least you all have been warned.Update:FLH - unable to keep a straight story. I called the sales manager Drew as he asked on his response to my review. Rather than an apology, accountability, or sincerity I got the usual FLH bs. The lack of service department called at 6 this evening about the loaner. Not my car they had for over a month because it malfunctioned less than 20 hours after driving off the lot. I had to remind them of their story line. I was told I could t return the car after hours when I asked why they didn’t leave my keys and paperwork for checkout on Saturday- since they knew I was coming.I was told o couldn’t return the loaner after hours because of the paperwork. They seem to have no answer for how I am to get the car to them when I have a late work week and am an hour away.I reminded him if that today, he told me his job was to get the car. So I see my error. I thought their job was to sell and maintain reliable vehicles. I thought as they are the “service” department their job was to ensure that the cars they sell work without malfunction.The sales manager Oz has dangled the we will pick it up bait twice and reneged on it both times. That’s when the game starts, he’s sales- he’s a manager and k owns the protocol of the business. Guess I’ll have to contact Hyundai corporate.So to be clear the mission is not to sell reliable cars and trucks- remember this children.#should have gone to CarMax

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Name: A*****
Date: 2024-03-20 01:27:42
Rating: 5
Comment: Ed and his team were a pleasure to work with.Efficient and effective. I am happy with my vehicle and would recommend Folsom Lake Hyundai, as I myself am a returning customer.Quality product. Quality people. Quality service.

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Name: D*** L****
Date: 2024-03-16 02:43:15
Rating: 5
Comment: Ive always taken my car to Folsom Hyundai. They are transparent with the services. They make sure you know what needs to be done, what the estimates will be, and how long it should take. I never feel I am being taken advantage of. The staff is very professional, Chase is an amazing service representative. Will continue to get my car service/maintained at Folsom Lake Hyundai.

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Name: L**** L*****
Date: 2024-03-15 22:23:56
Rating: 5
Comment: I love this service department! Brandon, my service advisor, has gone above and beyond to provide me with excellent customer service! The service manager is also very customer service oriented. As a female, I have had rough experiences at other Hyundai service departments but Folsom Lake had always treated me with integrity, respect and excellent service. Great job Brandon!

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Name: M****** A*********
Date: 2024-03-13 00:09:21
Rating: 5
Comment: Brandon was very accommodating and service-oriented. He offered to take my car first thing Monday morning and to be the one personally attending to the issue. He was able to get the diagnostic completed quickly and ordered the defective part promptly. He also suggested I keep the gas door open after I fill up my tank, while I wait for the part to arrive and for the mechanic to install the new part in the car. I enjoyed working with him.

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Name: B****** V***
Date: 2024-03-12 01:00:53
Rating: 5
Comment: Jett was a pleasure to work with. He was very attentive and very helpful throughout my service process. I really appreciate and value him tremendously in that. Thanks Jett.

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Name: I**** V*****
Date: 2024-03-07 17:21:56
Rating: 5
Comment: We had a great experience with the staff members of Folsom Lake Hyundai. Jeff was very accommodating and let us go on a test drive with as many cars as we wanted. He was very professional and answered all our questions. The whole process was smooth and pleasant.

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Name: A***** K******
Date: 2024-03-01 18:55:25
Rating: 5
Comment: Jet the service advisor provided a great service experience at Hyundai. He was very knowledgeable and reassuring that my car would be taken care of. Would definitely bring the car back for any future service.

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Name: R***** W*****
Date: 2024-03-01 01:31:29
Rating: 5
Comment: Trying to get my appointment was not as easy as it should be. Nobody got back to me in a timely manner and was difficult to schedule an appointment However after I got there things went very well!! Thanks to service advisor Mark Flores. Hopefully they will fix the schedule issue...Im changing my rating from 2 stars to 5 !

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Name: S**** B*****
Date: 2024-02-29 00:03:23
Rating: 5
Comment: All I can say is that Folsom Lake Hyundai is a huge blessing!! I bought a car from a horrible dealership who kept giving me the runaround and I took it to FLH and the fought for me and with me to get my car fixed. Mark was the greatest support during this ordeal and I want his boss to know he is a man of valor and integrity. I wish him nothing, but the best!! My car runs just fine. If youre in the Sacramento area, Folsom Lake Hyundai is the best for your services. Honest and efficient.

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Name: A****** W* M****
Date: 2024-02-28 20:49:54
Rating: 5
Comment: Mario was fantastic. He and his staff listened to me and the results were amazing. Two other shops could not find the issue we presented. Im totally satisfied with my results and I Love my Ionic 5 now.

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Name: S**** K****
Date: 2024-02-28 15:52:48
Rating: 5
Comment: Mark was very professional and explained everything they will perform on the car. Work was done on time, he set me up on Uber for a ride. Great service.

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Name: L****** L******
Date: 2024-02-27 16:34:48
Rating: 5
Comment: Rufino was very helpful and kind during my car buying experience. He took his time to get to know me and my fiancée, showing us the vehicle and making sure we were loving our purchase and understanding the paperwork and process. A great car buying experience, thank you Rufino!

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Name: E**** g
Date: 2024-02-27 03:46:07
Rating: 5
Comment: Brandon was my service advisor at Folsom Lake Hyundai today and it was such a smooth process! He was actually able to find a better coupon for my service today which was super helpful ! The remodel looks great too but the service department is pretty stark white. Some art on the walls would be great 👍🏻.

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Name: B** B********
Date: 2024-02-25 00:06:25
Rating: 5
Comment: Buying a car from Folsom Lake Hyundai was the best car buying experience we have had. Best prices and great staff. Andrew, Fernando and Adrian were the best. Love our Hyundai Sonata!

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Name: T****** D****
Date: 2024-02-24 16:55:44
Rating: 5
Comment: Very clean, beautiful showroom. Mark was very professional and polite. He said it would take 2 hours and it was less. Thank you Folsom Lake Hyundai. Theresa M. Davis

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Name: M** K***
Date: 2024-02-24 00:37:26
Rating: 5
Comment: Franky Venegas was the sole reason why I walked out with my dream car. He shows clear passion, care, integrity and knowledge in his job and in the service he provides. I am extremely humbled by the honesty and the disclosures that were given to me about my current car and the time and effort they gave me. Franky not only set me up with two appointments for complimentary maintenance but went the extra mile to have my car detailed and prepped before I stepped another foot in the vehicle. It is a dream come true and if it wasn’t for Franky, I wouldn’t have this opportunity. I highly recommend the team at Folsom Lake Hyundai and if you need any help or questions, Franky is your man! Shout out to Craig/Darwin for the disclosures regarding financing and getting me the best deal! Another shoutout to Ivan for his knowledge and help with my purchase!*Update*Little over one year into ownership and I still am loving it! Services have been perfect and the team at Folsom as gone above and beyond to make sure my N is in perfect condition! Definitely a loyal customer and I can’t thank them enough!

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Name: j*** s****
Date: 2024-02-23 14:36:11
Rating: 5
Comment: Just took my Elantra in for the required recall items. Maria was great in the service dept.! Very friendly and helpful. The work was done in half the max time alloted! Ed, on the sales floor was very knowledgeable about all the newest models and definitely left me feeling ready to return when its time to buy again!

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Name: A*** B******
Date: 2024-02-22 23:16:48
Rating: 1
Comment: Incompetent and insultingWhile there for a software update to correct Hyundais design that made them easy to steal, I was quoted $150 for an oil change with oil and fuel additives recommended since this was the first oil change since the engine was replaced.The engine was replaced after it siezed due a known defect settled after a class action lawsuit.After 3 hours, I was advised in the waiting area that the software update was not only unsuccessful but when it quit, it erased the existing software on the car. No estimate of when it could be fixed was given other than they were contacting corporate for instructions. After another half hour, I was told that the car was now driveable but had not had the software update I was there for. I opted to wait while they tried again instead of coming back and wasting another day.After 6 hours (for an oil change and a software update) I was told the car was finished and directed to the cashier.....where I was billed full price for service that doesnt take 2 hours. I questioned whether that was appropriate and was offered a $10 coupon that was available to anyone. Jett stated that he needed to talk to a manager to get permission to offer any other discounts....I urged him to do so.Their final, insulting offer was 10%, or $15, off after I waited 6 hours for a 2 hour job that was..A)Overpriced and included upcharges to limit their known defective engine from seizing.B)Required to fix their poor design that makes the car easy to steal.This was my second visit to this location, the last time being to fix the siezed engine issue mentioned previously. On that visit, instead of a loaner vehicle, they called an Uber to take my wife and I to a rental car office that was closed.The next time I need service on this car (and know I will) I will not be returning to incompetent Folsom Lake Hyundai.

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Name: B*** W*****
Date: 2024-02-22 23:10:13
Rating: 5
Comment: Professional friendly service. Finally a service department that caters to the customer. My sons 2015 Hyundai qualified for an engine recall, and Chase in the service department assisted us through a big process. Thanks Chase!!!

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Name: D**** D***
Date: 2024-02-22 01:01:42
Rating: 3
Comment: We dropped our IONIQ at 1245 for a 1:30 scheduled appt for a routine maintenance inspection. The only work done was tire alignment and rotation. We came back 5:15 and had to wait till 6:00 for it to be done

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Name: W****** S********
Date: 2024-02-21 04:59:38
Rating: 4
Comment: Brandon in service was a great help and pleasant to deal with. What was not pleasant was just about the whole staff of mechanics all taking off for lunch at the same time. My 1-1 &1/2 hr only oil change turned into a 3hr wait while my vehicle sat on the lift for that extra hour. Seems like they could have a better lunch hour schedule to finish vehicles for people waiting for minor services. Other than that I was impressed with the dealership since the remodel as I had not seen it.

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Name: S** M*****
Date: 2024-02-21 01:17:33
Rating: 5
Comment: Great experience with the staff at FL Hyundai! Thank you Maria & Naomi for making our maintenance experience hassle-free! The new building here is also beautiful and the lobby/waiting room was fabulous.

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Name: M***** C******
Date: 2024-02-20 15:54:04
Rating: 5
Comment: I was immediately greeted by staff member Rufino Mora. He was very friendly and informative. Rufino immediately found the vehicle I was interested in. Great communication and service. The 2024 Santa Cruz is awesome! Thank you!

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Name: L**** U*******
Date: 2024-02-17 04:31:42
Rating: 5
Comment: Jett was very helpful and knowledgeable. He even went the extra mile to let me know what recalls were on my vehicle and properly addressed them. I will have all issues taken care of under my warranty and all should be well!!! Thanks Jett!!!

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Name: A**** E******
Date: 2024-02-16 04:36:00
Rating: 5
Comment: Adrian pick me up from my house . That was a bonus. He is responsible, caring, easy to talk to. He really went out of his way, making sure I’m a happy customer.

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Name: M***** O*****
Date: 2024-02-16 00:26:18
Rating: 3
Comment: Really great at service and informing what is recommended for future service. BUT I have a special matte paint finish that says to use a special mitt to hand wash with special products given to me at purchase. I have been washing it myself. I didn’t know they were going to wash the car and just happened to walk by. I saw them using a brush on it! Waiting to hear from the manager who should inform employees.

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Name: J*** K*****
Date: 2024-02-13 16:43:35
Rating: 5
Comment: Everyone was extremely helpful and very kind. Car dealerships can sometimes get a reputation of being pushy for sales, and Ive experienced that with other locations. But, not Folsom Lake Hyundai! Ivan was very nice in his initial communication, and then Bogar and Fernando went above and beyond to make the whole process smooth and comfortable. Id highly recommend friends/family look here if theyre in search of a car :)

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Name: C****** H*****
Date: 2024-02-11 17:38:00
Rating: 5
Comment: Very pleasant experience. Chase was friendly and helpful. I was there for a recall issue but asked them to check the brakes and they find a few other things and the work up explaining everything, with pictures, was very thorough. I was impressed. And they had a good coffee machine. Always welcome, lol.

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Name: J****** A*******
Date: 2024-02-11 02:13:23
Rating: 5
Comment: I worked with Brandon yesterday in the service department to get my 7500 mile oil change service on my 2023 Hyundai Elantra Hybrid and not only was scheduling the appointment easy (love the new app!) but Brandon got us in and out very quickly and he was extremely helpful. Buying the car was easy, but having the service done easily was unexpected but throughly appreciated!!!

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Name: E**** S*****
Date: 2024-02-09 07:13:06
Rating: 5
Comment: I had an exceptional experience with service technician Brandon. He was incredibly helpful and attentive throughout the entire process. Brandon’s knowledge and professionalism were evident from the start, and he went above and beyond to address all of my concerns. I truly appreciated his dedication to ensuring that everything was resolved efficiently and effectively. I highly recommend Brandon for anyone in need of top-notch service. Thank you again for your outstanding assistance!

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Name: S****** A****
Date: 2024-02-09 00:16:54
Rating: 5
Comment: Very professional staff. Both Andrew and Francisco helped me with my needs. The car buying experience in Folsom Lake Hyundai was absolutely amazing. I highly recommend them to anyone who is looking for some great customer service and deals.Francisco always takes the time to answer the questions I may have, and provide me with all the options available.They made my car buying experience so smooth. I am very happy with the service I got from them.

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Name: J**** C***
Date: 2024-02-08 23:51:33
Rating: 5
Comment: You will be in good hands at Folsom Lake Hyundai. Its not a high-pressure approach. Everyone I dealt with was kind, informed and listed to my questions and concerns. I recommend you check them out if youre planning on buying a new or used vehicle.

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Name: L*** P******
Date: 2024-02-06 18:40:19
Rating: 5
Comment: Communication was great. Chase worked with me letting me know there would be a delay and made sure I would be able to get my car after service had closed.

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Name: c**** K
Date: 2024-02-02 20:15:09
Rating: 5
Comment: I was very satisfied with my service from Hyundai Folsom. My service technician was Brandon. He was very professional and helpful. He explained the service that was going to done to my vehicle as well as recommended service. I waited in the waiting room and found it very comfortable.

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Name: E* K******
Date: 2024-02-02 14:37:42
Rating: 4
Comment: John was great, but the vehicle buying experience is still grueling and takes way too long--we were there over 4 hours!! We were ready to pay cash for our vehicle but we were told we would get a better price if we financed it and were assured there would be no prepayment penalty to pay it off. That turned out to be untrue. John may have not been aware of the prepayment penalty but Fernando, the finance person, was and misled us. He said there was no prepayment penalty but they would like us to make payments for 3 months. When we called Fernando the next day to complain to him when we noticed the prepayment penalty on the paperwork, he said if we made payments for 5 months, they probably wouldnt charge a prepayment penalty!! We are very unhappy about this.

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Name: M***** M*****
Date: 2024-02-02 00:28:44
Rating: 5
Comment: Gregory Love was an excellent guide in my car buying experience. He was thoughtful and professional without being pushy. He was informative and showed me all of the bells and whistles of the car for an hour after I purchased the vehicle. I highly recommend him as a salesperson. He even called to check on me the next day and remembered my son’s birthday! He gets an A + from me!!!

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Name: C*** W
Date: 2024-02-01 02:22:14
Rating: 5
Comment: Brought my car in to get an inspection/service and everyone did a solid job, very good customer service as always. Thanks again Brandon! See you guys again @135K.

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Name: T***** W****
Date: 2024-01-30 18:44:49
Rating: 5
Comment: Excellent. Knowledgeable and friendly. No “high pressure” tactics; just listened to what we needed and responded accordingly. Determining a price was direct and unemotional. I’d definitely recommend this dealership and sales associate to others.

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Name: D***** V****
Date: 2024-01-30 02:12:03
Rating: 5
Comment: Franciscos approach and knowledge was exactly what I needed when I drove into the dealership. He was friendly and professional. I really appreciated the way he handled everything from beginning to end.

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Name: T*** S******
Date: 2024-01-26 22:00:51
Rating: 5
Comment: HUGE THANKS to Andrew and Franky. Very professional staff. They assisted and helped from the very start. Andrew worked hard with me and gave me a deal that I couldnt say no to. I definitely will be back once my other vehicle lease is over. Very fair and clean and new and professional dealership with very skilled and friendly staff. I highly recommend everyone to use this Hyundai dealership. Thank you Andrew and Franky and staff. Woo Hoo! 2023 Hyundai Santa Fe Plug In Hybrid Limited! (Andrew I will be back soon!) :)

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Name: E***** V****
Date: 2024-01-26 00:20:58
Rating: 5
Comment: We had another great experience with Folsom Lake Hyundai! This time it’s with their awesome sales team! Ronald was very knowledgeable and professional throughout the entire process! He answered all our questions regarding the Hyundai Tucson Hybrid 2024 and together with Andrew and their Sales Manager Oz they were able to give us a great deal that was within our budget. The Finance Manager, Fernando also did a great job on the financial side of the deal, he went through all the paperwork with us and got us a good deal with the extended warranty and other maintenance services. Excellent Customer Service overall! Keep up the great work!

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Name: D****** M*******
Date: 2024-01-25 01:14:00
Rating: 5
Comment: Folsom Lake Hyundai goes the extra mile to get you in the car you want. I’m very pleased with their Ed’s service and won’t go anywhere else. Love my Hyundai’s….Sonata Hybrid, Tucson and now the Tuscon Hybrid. I would highly recommend driving that extra mile for good and friendly service.

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Name: L**** F********
Date: 2024-01-24 20:42:16
Rating: 5
Comment: Very professional and hassle-free service was scheduled and completed in a timely manner thank you so much Brandon! 🙂

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Name: A*** A* N******
Date: 2024-01-23 21:24:47
Rating: 5
Comment: I enjoy working with Jett, he is professional, knowledgeable and always provides a great customer service! Well done Jett and keep up the good work!I also met the service manager Mr. Espinoza during my visit and he ensure that services are provided at high quality!

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Name: P***** C***** T***** - P***** C****** C*********
Date: 2024-01-19 20:21:39
Rating: 5
Comment: Francisco of Folsom Lake Hyundai is the best Sales Associate we have ever worked with regarding a purchase or lease of any car. Francisco was very knowledgable, thoughtful, professional, and diligently worked with us on a deal we could both agree upon. In addition, his followup and support after the deal was finalized was delivered as promised. He is a huge asset for Folsom Lake Hyundai due to his excellent customer service skills. We will continue to work with Folsom Lake Hyundai because of this great experience. Also, a big kudos to Ivan that assisted us as well.

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Name: C******** S****
Date: 2024-01-19 18:26:37
Rating: 3
Comment: Mark the service advisor was great, I would give him 5 stars but he is limited by the dealerships policies. And for that we see 3 stars.We ultimately will not return as I felt a bit ripped off.

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Name: D**** R***
Date: 2024-01-16 18:13:35
Rating: 5
Comment: My car buying experience at Folsom Lake Hyundai was great. Usually a very tedious undertaking, the sales staff made this a joy. My sales rep, Lance, was not only completely knowledgeable about the Hyundai brand and in the Tucson I was considering, he listened carefully to what my needs were and, overall, he was a joy to work with. I had very little knowledge about the Hyundai brand before I went in to test drive the Tucson. Learning about their great warranty and 3 years free maintenance was news to me and went a long way to helping me make my purchase decision. The entire sales team treated me with respect and consideration. I highly recommend the Hyundai Brand and the Folsom Lake Hyundai dealership. Ask for Lance! :)

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Name: J****** B********
Date: 2024-01-16 02:44:44
Rating: 5
Comment: I just bought a 2023 Santa Fe Hybrid on 1/9. I had the best experience purchasing my vehicle from Folsom Lake Hyundai at every stage of this purchase. Bo was awesome. They were able to find my car a few hours away. He made this so easy and sent us pictures and videos of colors of the vehicles as we are in a different city as the dealership. He took time out of his day to drive all the way down to pick the vehicle up and get it ready for me. Then he went out of his way to make the trek to drop off the car to my family and I. I appreciate all the hard work Bo! The girls and I finally feel safer driving this new vehicle in the icy/snow. You also brought peace to my husband knowing we are in a safer car. Thank you again! Great customer service!!!! We would make a purchase through this dealership again!

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Name: K** M*******
Date: 2024-01-15 23:55:12
Rating: 5
Comment: What a great and easy experience! Found the perfect used car the first time. Ronnie was so helpful and patient. Great knowledge of the cars. He really made our experience better. All the managers and finance experts were great. Will buy again!

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Name: j**** t*****
Date: 2024-01-12 23:15:36
Rating: 5
Comment: I am 100% satisfied with the service appointment I had with Folsom Lake Hyundai yesterday. Chase Davis was my service advisor; he was patient with all of my questions/concerns.I will definitely recommend this company.Update: I returned to Folsom Lake Hyundai for another service visit, and the kind, professional service provided by Chase Davis (and other service members I briefly interacted with) was very impressive. I am glad to have a great place to take my Hyundai.

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Name: J*** S****
Date: 2024-01-11 03:54:09
Rating: 5
Comment: The service department is great. Brandon was my service adviser. He was very friendly and helpful. They have a nice waiting room. I drove out my way to come to this Dealership after bad experiences with one that was closer to my home. To me, it is worth driving a little further to get to a service department I can trust to do a good job, with wonderful helpful people.

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Name: R**** H**** (*******
Date: 2024-01-05 21:02:54
Rating: 5
Comment: We could not have asked for a better sales team. From the time of arriving until our purchase was completed, the sales and finance team were wonderful! Happy we were able to find a vehicle and will definitely send anyone interested in a new vehicle to the Folsom dealership.The only suggestion I would make is to please add Genesis vehicles to the lot for people wanting to view those vehicles as well. We were disappointed we could not test drive kr see a Genesis product without having to go to Roseville.Although, I am enjoying my Sonata Hybrid Limited a lot and do not regret my choice!

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Name: N*** V*******
Date: 2024-01-05 02:34:09
Rating: 1
Comment: Least enjoyable buying experience in a very long time. Asked for details ahead of time to avoid wasting entire day and I was ignored. I arrived and had concerns about the details within the numbers, still ignored. Overall didnt listen to my questions, they would just rotate through sales people and not really listen at all to what I had to say. Most horrible buying experience I can recall in over a decade. There routine is to ignore you, have you wait more time with each conversation and then bring a new sales person over that has no idea what you talked about previously to waste more time. Plan on spending an entire day repeating yourself 100 times.

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Name: L**** M
Date: 2024-01-04 16:42:31
Rating: 5
Comment: I waited in the waiting area. They have water, coffee, popcorn, and danish snacks and beverages for us. Brandon kept me informed of my cars progress. I was in for a 22,000 mile service.I asked the two ladies who collected payments if they would make more popcorn since it was empty. She said they were all out of popcorn. Then 2 hours later a worker came in and made popcorn. There were 3 big boxes in the cabinet! It was time to pay and I told the lady I didn’t appreciate her lying. She said she didn’t lie; that she didn’t know. I said then why didn’t you check instead of just saying you were out.It would be nice to have someone in charge of making sure snacks are available. The snacks are appreciated and an added extra to their service.

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Name: D**** F***** G******
Date: 2023-12-30 18:41:42
Rating: 5
Comment: Adrian was great. We really enjoyed working with him during this process. Nice new showroom.

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Name: T***** C*****
Date: 2023-12-30 05:26:30
Rating: 4
Comment: I found the service at Folsom Lake Hyundai very pleasant. Everyone was courteous and helpful. The waiting room had comfortable chairs, TV, WiFi, and hot drinks. I received a detailed report when my vehicle was finished and I was happy with the charges. Keep up the good work.

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Name: L*** Y***
Date: 2023-12-27 00:56:31
Rating: 5
Comment: Mark was able to fit me in same day for an oil change. He was great. Very friendly.The dealership was just remodeled and it was a marked improvement but it’s so sterile. No pictures on the walls. No color. Not a warm place.

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Name: K** N******
Date: 2023-12-21 04:59:02
Rating: 5
Comment: Easy and quick deal from Folsom Lake Hyundai. Our salesman Bogar was very knowledgeable about the Ionic 6 EV that I bought. A good purchase experience. Thanks Bo.

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Name: C**** T******
Date: 2023-12-21 02:07:16
Rating: 3
Comment: Came in just for a recall service. Everyone was professional and the waiting area was comfortable with nice amenities (TV, camera of service area, cookies, water and a cool coffee machine) My only problem was how long it took. I asked when I got there how long it would be because I would be waiting for my car at the dealership and no longer had a ride and also had things I had to do afterwards and figured it would be quicker that way. I was told no longer than 2 hours. Saw that my car was done and they pulled it out of the garage after 2.5 hours and only after I went back to the desk to ask if my car was ready I finally got checked out after another 30 minutes. Was told the computer system was down so they could not print out my courtesy inspection and they would email it to me. Never received that. Would have been nice to have better or more communication, especially when you are running late. Better to overestimate and be early than underestimate and be late. Be more respectful of peoples time!

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Name: A**** W*********
Date: 2023-12-21 00:21:08
Rating: 5
Comment: Today I was helped by Maria in Services for my oil change and tire rotation. She had a warm welcome, worked efficiently and professionally. She asked me about if I lived in Folsom, but as I shared where Im from she also shared about her family. Im always a sucker for small talk thats relatable! Thank you Hyundai for hiring such amazing workers! My experience so far has been nothing but amazing

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Name: N*** H***
Date: 2023-12-16 23:02:37
Rating: 5
Comment: Service Advisor Chase provided me with updates and went over the work when it was completed. The waiting area is quite nice and they offer free coffee and other hot drinks. I will return to this dealership next time. Ask for Chase if you go there, he is great!

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Name: l**** l********
Date: 2023-12-16 02:52:02
Rating: 4
Comment: I had a traumatic experience with the sales staff while purchasing my 2023 Tucson. And was dreading the first service. However, I was pleasantly surprised with the service staff, the new service facility and the comfortable waiting area. The service staff were professional, polite, and on top of their game. Wonderful experience. Brought my opinion of Folsom Lake Hyundai up from a zero to a 4 star.

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Name: O***** R****
Date: 2023-12-07 21:46:37
Rating: 2
Comment: This was the worst service experience I have ever had. Tried for months to get car looked at before the 80 day wait for an appointment. When I did set up a time to come in earlier was told Hyundai would need car for two days so they could slide it in.I made arrangements for my Fiancé to get to work. When I called back to confirm I was told they wound need the car for five days. So I tried to set that up but just ended up waiting for original appt date.Dropped car off at 12pm for 2pm appointment on 11/17. Was told we would hear back by the evening or latest 10am next day.I remembered to call at 4:30 on Friday when I was told we would hear back by Saturday morning.Ten minutes later was told no techs available may be able to look at it early next week.The only person that communicated any information with me was Naomi. She is the only bright spot with this experience.She let me know that if the car was covered under Warranty that Hyundai would reimburse us for the Rental (that I had to scramble for the week of Thanksgiving because of the horrible communication).Naomi set up a loaner for us so we could return the Rental.I had to ask Naomi if this was covered under warranty or if we would be charged when she called so say the car was ready and to drop off the Loaner.I m happy that it was all resolved in the end but the communication from Hyundai was terrible.

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Name: N*** C**
Date: 2023-11-21 19:29:24
Rating: 5
Comment: After dealing with some shady dealer ships that would not close a deal I came across a car that Folsom Lake Hyundai had for sale. I inquired about the car via the website and was quickly called by Oz. He informed me the vehicle was still available and to come on to take a look at it. After such a bad experience the day before I was hesitant to make the 1 hr drive in fear of the same experience. That was far from the case. When we arrived we were quickly greeted by a true sales man Nell. And when I say true sales man I dont mean those pushy ones, I mean the ones that make you feel like they are buying the car with you. Nell quickly had the car pulled around and keys in hand so I can take a look at it. After a quick test drive we were off to sign papers. It was the most hassle free car buying experience I have had at a dealer ship and one of the best group of guys to deal with. I felt like I was at home. All in All if you need a car and they have it the experience is worth the price even if its more. Big thanks to Nell for the hospitality and doing exactly what was promised on that sale. I will see you soon for that tank of gas dont forget now lol

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Name: R*** R*****
Date: 2023-11-21 19:19:49
Rating: 5
Comment: The team at Folsom Hyundai are awesome! They were patient and helpful in answering all my questions and the test drive was a great experience!

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Name: J******* G***
Date: 2023-11-18 18:21:10
Rating: 5
Comment: They really did a fine job getting the car to California, giving me timely updates, and with the pre-lease paperwork. Follow-up was also good. My main contact was helpful before and after the transaction. The sales manager was friendly and we never felt pressured during the transaction negotiation process. Finance went through smoothly with minimal issues.

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Name: J*** V*****
Date: 2023-11-18 00:27:52
Rating: 5
Comment: Folsom Lake Hyundais service department has to be the best thing its got going for it. Chase took care of me and my needs, was able to remember discussions we had from the last time I was there and he was very personable. Got my car in and out in the time they promised and arranged transportation since it was too long for me to wait around for it. Despite their adjustments to working in a construction trailer while they renovate their main space, they have made sure customers werent inconvenienced. Would trust Chase to take care of my automotive needs any time.

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Name: E*** G*****
Date: 2023-11-16 18:22:13
Rating: 1
Comment: Where to begin! This experience was awful. I only went to Folsom due to them having sooner availability. Big mistake! So they are in the process of construction! So my tire ended up with a hole (as well as my dads car.) they took no ownership or accountability. What’s even worse is they didn’t tell me about it! So I left the lot with 7 psi. Which ruined my tire. And you know what they said to me? “Well we did put it on your paperwork” super uncool.The customer service was just abhorrent. They didn’t offer to help me until I said I would just be complaining at this point. Just don’t go here.Edit: I would like to add they did end up offering to pay for the new tire I had to pay for. But it took 3 calls.

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Name: K****** K**********
Date: 2023-11-13 01:40:36
Rating: 5
Comment: I just recently bought a car from the Folsom Lake Hyundai dealership and it was a truly wonderful experience. This was my first time buying a car on my own and I was weary of being taken advantage of or not understanding the process. My sales person, Nell, made me extremely comfortable and excited for this experience. Nell made sure I understood what was going on and was very personable. He made a connection with me and seemed to care about me as a person not just a customer, which made the experience that much better. Oz as well as Mr. Jam in the finance department also made sure to make me feel very comfortable and made sure I got all the knowledge/information I needed. Everyone was overall very patient with me and made the experience very personal and calming. I have heard many horror stories of car dealerships or first time car buyers and I was so pleased and appreciative that this was my experience even while they are going through renovations! Thank you to everyone at this dealership! Oh... and the car, I absolutely love it and they made sure it was cleaned thoroughly and put a full tank of gas in it. They worked with my concerns and desires and I ended up with my dream car which I love very much!

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Name: T****** B******
Date: 2023-11-01 06:49:31
Rating: 5
Comment: Mark is amazing! He is patient, knowledgeable, and extremely considerate to the reality of affording the car’s maintenance; but also careful not to sacrifice the integrity of the car either. I had a lot of things going wrong with the car and it felt like it would never work the same again. That is until Mark came up with a master plan, that also matched every one of my stipulations, priced me out, and then verified every new service with price that came up before performing the actual services. The only surprise I had was how affordable my services were going to be and the really great customer care that was provided to me by Mark. Mark had the car back to me the day I rolled it in and the car is still driving like I first got it! Thank you Mark, for saving my day, week, months, years to come! Knowing that the car is back to itself again and also fixed way under budget just made me whole again! That kind of piece of mind will give me years back to my life! Thank you! Go see Mark everyone, he’s the dude you want to have help you.Tiffany B.(I’ve been a Hyundai owner for 5 years and this is the first time I really felt like I needed to put up a review so other people can experience what I was able to with Mark.)

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Name: M***** P**
Date: 2023-08-29 22:47:47
Rating: 5
Comment: I had the best and easiest experience here at Folsom lake Hyundai. Rufino helped me out! He’s the best! He was very nice, patient and reassuring. I’m so happy with my new sonata! I definitely recommend buying your car with Rufino if you come here !

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Name: M***** R******
Date: 2023-08-21 20:22:19
Rating: 5
Comment: I drove approximately 18 miles to Hyundai dealership in Folsom, CA. I was greatly satisfied with Service Advisor Chase Davis reception and throughout the completion of the service of my 2023 Hyundai Palisade. It was a long drive but it was well worth the trip!Manuel RamirezI think they washed the SUV HYUNDAI PALISADE. Maybe forgot the clean the side mirrors but after all they done I guess I can handle the mirrors, ha, ha

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Name: Z***** C**
Date: 2023-08-17 23:38:16
Rating: 5
Comment: Franky was the perfect host. I was in between two cars and Franky was more than happy to assist with all of my questions, concerns. The whole team was also super accommodating, kind, and helped us leave the dealership without any regrets & allowed us to stay within our budget. Thank you, Franky & Team!

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Name: H***********
Date: 2023-08-09 23:48:55
Rating: 5
Comment: Bought a brand new 2023 Honda Sonata Hybrid Limited this weekend and had a great experience. From the sales rep, Nicolas, to the sales manager, Andrew, to Ivan making the paperwork painless, and even the general manager Drew, which was the first person I dealt with, and who got the ball rolling and made me feel confident in what we were doing. He even follow back up with a phone call the next day. It was a painless experience! Everyone we dealt with was beyond nice and considerate without ever making us feel like we were pressured to do anything we weren’t comfortable doing. Everyone was very helpful, especially Nicolas who has gone above and beyond. From following up, to sending me helpful videos, to making sure I received all my paperwork and if I needed any help figuring anything out on my new car.On all accounts, one of the best experiences I’ve ever had buying a car. By far!Thank you to everyone who helped us and we hope to bring you all more business sometime in the future.

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Name: O*** K*********
Date: 2023-07-20 20:31:18
Rating: 1
Comment: It was terrible. I bought a car that was under a factory warranty with 31,000 miles on it. It immediately broke down - stopped accelerating and the check engine light came on, I couldnt even make it home, its only 6 miles straight on the Folsom blvd. I returned it back half an hour after signing the contract. The sellers promised me that the next day a taxi would pick me up from my house and they would provide me with a loaner car. but it was nothing. I went to the service and they told me that I have to pay for the repair. They refused to return or exchange the car for another. They put it in for repairs, which will take at least two weeks, maybe more. Top seller Philip refused to give any documents stating that the repair would be at the expense of the dealer, they refused to give a guarantee that my car would work. As a result, I was left with a loan and without a car !!!!! This is my worst experience with a dealer. Also, when signing the contract, the employees wanted to sell me a warranty for $3,500. This warranty comes free from the manufacturer and is for 10 years or 100k miles. You have to be very careful when signing documents with them. They made a lot of typos in my personal data, didn’t let me read the contract in full, put a percentage higher than I was approved by the bank. And added more paperwork to contract

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Name: R***** H********
Date: 2023-07-17 16:20:41
Rating: 5
Comment: I had a great experience at Folsom Lake Hyundai being a woman can be intimidating walking into a dealer, John however made everything feel comfortable from the test drive of my 2023 Santa Fe, up until the end of the deal. I was the last costumer there late at night and he waited to make sure I would drive off. I would highly recommend John as your next sales person!

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Name: R*** A****
Date: 2023-07-12 03:16:05
Rating: 5
Comment: Greg was so helpful and amazing! He was beyond patient and taught us so much about our purchase. Hes your perfect car salesman! We truly cant thank him enough, such a pleasure to work with!!The Asbras

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Name: E**** O****
Date: 2023-06-02 18:25:22
Rating: 5
Comment: My overall experience at Folsom Lake Hyundai was amazing from start to finish. Nel is amazing and he helped me get into the car of my dreams. I came in wanting to lease a car, but I ended up financing a Nissan Rogue (which is the best car ever!) Nel was incredibly kind and understanding with my situation (recent college grad), and he made me feel comfortable and was just genuine. I have gone to 4 different dealerships before meeting Nel, and all of my experiences were terrible. Nel is amazing and I would highly recommend this dealership to family and friends. Thank you for making me a new car owner!

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Name: J**** T********
Date: 2023-04-23 21:29:51
Rating: 5
Comment: I had the most incredible experience with the folks at Folsom Lake Hyundai! I drove up, nervous after the feeling I got at Elk Grove (i know it’s the same company…the sales rep and manager gave me a bad feeling after I test drove a car. They seemed inconvenienced by my presence.) Anyway…went to Folsom Lake and Adrian walks up to me and introduces himself. Him and I chat for a bit and I show him the car I saw online. He pulls it around and already has the A/C going. Making the car comfortable. We go for a quick drive and I love the car. As we are driving, he talks to me…like a human being. We chat and talk. Car deals usually take a while but he was patient, got me water and by the end of the afternoon, I was driving with a Hyundai Tucson. The dude is world class. He even gave me a gift card for a dinner/movie for the wife and myself and was incredibly kind. AJ, the finance guy, was patient and very paternal when going over all the options. Adrian and AJ were world class! Will buy from them again. Low stress, low pressure and kind.

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Name: A**** B****
Date: 2023-04-13 21:04:08
Rating: 5
Comment: Excellent experience!!! My car its making a horrible knockings noise at 2000 rpms. Mechanic friend told me the warranty was still on the motor and that Hyundai would fix it for free. He was totally right.! Folsom Lake Hyundai treated me with absolute kindness and respect and handle my business promptly and professionally. Totally happy with the service I received. Initially the service time was 3 to 4 weeks but actually ended up being only one week. Very grateful for these people getting me back on the road and back to work. Elena was my point of contact and showed me an exemplary amount of excellent customer service. She Kept in touch with me always making sure I knew exactly what was happening. Total credit goes to Elena and Folsom Lake Hyundai for taking care of me.Highly recommended!!!!👍

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Name: D**** P****
Date: 2017-06-09 09:10:57
Rating: 5
Comment: Even though the car that I wanted could not be delivered on time the people from the dealership went above and beyond to try to get me into the vehicle that I wanted as soon as they could. I was impressed enough to actually buy the limited edition model instead of the sport model of Sonata. The store close a few hours before completing my transaction. But they stayed around gave me the best price they could and close the deal.