Kerbside pickup
Yes
Fossil Outlet in Byron Center
Categories
Location on the map
Byron Center, Kent County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 616-691-5542
Site: https://stores.fossil.com/mi/byr...
Site: https://stores.fossil.com/mi/byr...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Fossil Outlet in other cities:
Comments (95)
Jenny & Jessica were amazing! They were a huge help! The store was very clean and with their help I found exactly what I was looking for. 👌
I have had several watches from Fossil and from this store and they have always been excellent, one of my well loved ones broke the other day and so went in to see about getting a new one, I had a brand new identical watch and band in my hand within 60 seconds of saying “Hi” to the sales woman. Awesome people here.
Great store. Discounted prices...many beautiful watches and purses, and accessories to choose from.Will replace your Fossil watch battery for free but you pay just the cost of the battery $5...and will also do other watch brands for $10
I had a great experience at Fossil, I originally went to get my watch batteries changed in woodland mall at the little kiosk and had a horrible customer experience. The lady at Fossil was super nice and went above and beyond to help get all 5 of my watches back in action!! Customer service goes a long way!!
The store manager approached me immediately and was super friendly. She replaced the battery in my watch and we purchased some sun glasses. Wonderful shopping experience
I love this store because of the stores manager. Her name was Jackie. Very sweet person, welcome, and caring about the customer. I walked to the store planning to purchase one bag. I ended up buying a lot of things. She made me feel very comfortable picking up stuff and returning them until I decided which I am going to take. I dont usually write reviews, but she deserves to be known for her beautiful spirit and smile. Thank you Jacki you made my day💛
Thank you Sienna for adjusting my watch and setting it correctly I always feel like a scumbag receiving a free service but the staff here is so welcoming thanks Fossil Tanger Outlets for existing and making my life better!
Super helpful and knowledgeable. Had what I was looking for. I subscribe to the idea that a watch cant be bought online. Need to see the face and how big it is.
Great selection, great quality items and amazing prices
Our daughters bought my husband a fossil watch for his birthdat. It was not keeping the charge. Took it to the store and gave me a brand new watch. That is the way to do business!! Thank you
I came in with a broken watch and Sarah helped me pick out a brand new one for 50% off!! Easiest experience I’ve had in any retail store, ever.
Fantastic Customer Service! I bought my wife a Fossil Smart Watch for Christmas and it just recently started to act weird and finally just died. We walked into this store yesterday and were greeted by both team members. They were friendly and knowledgeable. They swapped out my wifes problem watch with a new one with no hassle at all. They even replaced the battery in my wifes other Fossil watch for free! I highly recommend this store.
Came in to get a new battery on my husband’s watch. Paid $10, left, looked at the back later, and realized the waterproof seal was sticking out and the engraving (from when I bought it three years ago at a different store) was crooked. Went back later that day to get it fixed. The young man criticized the previous employee who changed the battery. He returned it to me and I noticed a large scratch across the back. He said he “didn’t notice the scratch when he fixed it” and I said had a video that I sent to my husband showing him the crooked back and seal issue from an hour before and there was no scratch. He said he could try to find a new back that fit this watch, but none of them were the same size- this watch is three years old. The acting manager said I could pick out a new watch, but I didn’t buy this one from an outlet- I know it’s lesser quality. I chose to walk away before I was rude, but I am extremely disappointed in the service this store provides. Two men working at a watch store cannot properly change a battery? Who is training these employees? I am just now posting about this because my husband came home from work today and told me that the back is spinning off and coming loose. I’m just extremely disappointed in the quality of their service. And not taking responsibility to make it 100% okay for me.
I went in and was really indecisive about getting a smart watch. Jenny answered all of my questions and eventually helped me decide on a hybrid watch. She and was extremely helpful and nice, and it was a great experience
I have a fossil watch that needs a new battery. I called the store to see if they could replace the battery and they said yes. After driving an hour and a 1/2 I get to the store only to be told they cannot do it.
I recieved a basic Fossil watch from my in-laws, and wanted a storage box for it; I was simply told to pick a box with a smile and that was it.. No charge... Earlier this year (2019) I had to get the battery replaced and it was replaced promptly for under $15. 🙂
Poor customer service, we went in there a week ago to get some information on the new gen 4 smartwatches. When we walked in, we here half greeted by someone poking their head out from the half wall they have up. Instead of someone coming and talking to us, I had to keep going up to them and asking questions, all the while listening about one of the employees complaining about her job there and how fossil needs to step up their game.It was definitely an inconvenience for her that I kept asking questions about a $250.00 watch that I was going to buy.
The store and staff are great. Went there to have my fiances watch links added and also needed a new MK watch sized also and since the MK store didnt have anyone on staff to do it so the Fossil staff took care of that watch as well.
Was having problem with G3 smartwatch. Was in store at Tanger outlets, and was helped by, Jessica, and Andrew. I want to complement you these two sales personnel. Not familiar with smartwatches and went back several times, they were very patient with me and very knowledgeable. These two people are a credit to your store!!!! Thank you Jessica and Andrew!!!
Love the Fossil store great quality Nd great sales. My husband and myself have several watches and I have jewelry from Fossil and love them. The sevice is also excellent.
The only place Ill buy purses! High quality, wonderful sales, and friendly staff.
Sarah was a shining star!!!!!! So much help and patience with me even while sizing my watch!!! Will for sure come back !!!!!! Love the service !
Was at birchrun, michigan outlet yesterday . My hubby and I walked in and not one of the staff assisted us . We were the only ones at the store and wanted to get my dad a gift . All of the staff looked at us and were talking amongst themselves . Few minutes later , a few other customers came , not only were they greeted by the staff , they were attended to immediately when they walked in the door. Informing the other customers what sort of promotions they were having . We were not even told what promotions they had .we had to ask . Only then they told us the promotions .They only attended to us when I decided to get a gift . If you are gonna pick and choose your customers who you should greet and assist, then you either need to close your shop or get some customer service training . I used to work As a customer service leader for more than 15 years before and these ppl had zero service what so ever . But I will give this... their prices are unbeatable . I love fossil but their customer service sucks . At birchrun and at tangers, Grand Rapids . Buck up, ppl. Maybe fossil should learn a thing or two about customer service from stores such as coach, guess, or even Walmart !!!!
Latonya was amazing! She helped me pick out a smart watch for both myself and my husband! She even showed me her own so I could see how useful they are!! Thanks again!
I was greeted by all 3 of the employees. I had a couple of questions about some watches and she knew the answer to all of them. They were very polite and professional.
Love love love this store!!! went here and immediately got a 20% off coupon in addition to their sunglasses being 40% off. the sale reps were extremely helpful. will definitely be back!!!
Just got a Gen 5 Smartwatch and they were great at helping me pick out accessories for it! They also werent too pushy as well which I really appreciated.
Amazing store with amazing product! The store manager, Jenny is amazing! She helped me last week and really took the time to help me find the best product! I’ll be a customer here forever!
Extremely friendly employees on my visit. I went to take back a watch under warranty for repair, and they just replaced it for me..
I was given misleading information about their warranty by a shady sales lady. I own 5 fossil watches from this store, Ill never shop here again! Shame shame
Jessica was absolutely amazing. She deserves a raise! Amazing prices. Great store
A hell of a deal on a good quality watch. Half the price of Amazons sale price. And $20 less than eBay. Cannot beat the deals.
Jenny the store manager is amazing. She is my go-to when Im at the Fossil store. The store is always clean, and the staff is so helpful.
Jenny always goes above and beyond. A genuine person, who is good at what she does!
Great choice and price. They also have tons of deal every session. Ensure you stop by and see their offer and stuff. The service also great.
Quality items at a good price. Their watches especially capture your eye. Can never go wrong with Fossil!
Thank you to Jessica for all the help! Love my new watch and got some great deals for Christmas gifts 🎁
The staff at this store were so helpful! It was a wonderful experience and I look forward to stopping in again soon. Thank you!
Great friendly/helpful staff. They always have a great deal on watches.
Asst. Store Manager Jessica was excellent. She explained store policy and assisted with my return and exchange.
I love Fossil Store and the products. The staff is wonderful, friendly and very engaging. So very, helpful.
My fav watches! AND half off! Also, very friendly and knowledgeable staff!
Great customer service and got a good deal on a nice watch
Had a great experience at this store. Customer service is outstanding. Have never had a negative experience.
Good selection and friendly people. No returns on worn watches, which is understandable.
Great staff! Great variety! Great assistance! Made it a great shopping trip!
I almost always find great deals here a good place to shop purses, wallets, jewelry, watches and more
The staff was very friendly and helpful. Clean store with great prices.
Pricey! And the watches they offer are over-bulked 3/4” thick wrist cans.
I am exceedingly pleased with the high level of workmanship rendered by Marissa.👌
A staff that showed and not a high pressure sell. I love the Q Explorist I made the decision to buy, because I was shown and not sold.
Staff was friendly. Prices are reasonable. A lot of good sales.
Awesome deals!
Nice staff.
Very great customer service. Very friendly and helpful people
Awesome. Good stuff.. Quality 100%
Great watches and have good specials
Very nice 👍 👏 and sale person was very nice as well.
Fossil has been my watch of choice for 23 years.
Great value on nice watches.
Best watches in the world
Good price and very good customer service
Great products and excellent client service!
Crazy wonderful...I just cant afford it. :(
Replaced my broken watch at no charge!
Great selection of watches.
Nice people great store.
Always great sales and service
Love their watches
Love their wallets.
Great watches and wallets
Great customer service!
Great clearance sale!!
Nice quality stuff.
Great help and great service
Lots of variety and discounts
Great products.
Superb service!
Real nice things
I love watches...
Amazing watches
Good
They make valid guarantees true !!
Im lovin it!!!
The products are very good
Total reviews rating 4.6
95 Reviews for Fossil Outlet 2023:
Review №1
2022-06-19Jenny and Jess were absolutely phenomenal to deal with! The not only made my watch buying experience very enjoyable, but together they also made my entire day more enjoyable as well. Thank you for hiring such positive and helpful individuals!
Review №2
2022-06-29Amelia did a marvelous job making my shopping experience a wonderful one! She provided numerous in-depth opinions on items I was looking to buy and ended up helping me come to a final decision I was delighted with. Her customer support was unbelievable and made me eager for the next time I get to come in to shop.
Review №3
2022-08-02Got some really great new watches it was nice to see so many options for watches as well as other great items.
Review №4
2022-05-10The kindness shown by Jess and the other employees truly made my day! Jess went out of her way and found something for me that I love! Thank you
Review №5
2022-05-22Great products! I just bought two watches here for $98 and had them both engraved!
Review №6
2022-03-06The associates are very friendly and helpful. Not to the point that you feel like they are pushing sales on you but enough to help. The prices always amazes me and I can find something I wasnt looking for...
Review №7
2019-03-1960% off regular price mens watches right now. Got a new 48mm gunmetal stainless for $74. Very attractive , blue face dial. Reasonable prices on almost everything in store. I believe employees are on commission but didnt seem too pushy, both times I have been inside the store. Part of Tanger Outlets 20 mins south of grand Rapids. 84th St/Byron Center exit on 131 South.
Review №8
2021-05-11Sarah was incredibly helpful and kind while both adjusting my watch and exchanging an old watch for a new model. Her assistance and communication made me very happy to be a Fossil customer, and I look forward to returning to this outlet location for more exceptional service.
Review №9
2020-12-04Jess and Jenny who are the SM and AM helped me and my mom out today. We had some batteries and repairs that we needed on some old fossil watches. They were amazing. Fast and friend. I always come to this store during the holidays and always get the best service! Thank you ladies!
Review №10
2020-11-07Excellent customer service. I was able to quickly find 2 watches and a spare band. Jessica quickly sized the wristband for me and answered all my questions. The sales prices were great. I wish every store would treat their customers like this.