Fox Rent A Car Oakland

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Name: D R**
Date: 2024-04-16 12:15:21
Rating: 5
Comment: Darien was extremely helpful, professional and his attention to detail was amazing. We were almost late to our flight but his sense of urgency ensured were made it on time. Very pleasant to work with. Highly recommend. Will def be back and will ask for him!

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Name: A****** A*******
Date: 2024-04-16 05:25:25
Rating: 5
Comment: The Staff at the Oakland Airport were very friendly, funny, helpful, and down-to-earth people. Thank you.

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Name: O*** G
Date: 2024-04-15 15:57:11
Rating: 5
Comment: Staff was welcoming, friendly, simply amazing. They offered to upgrade my rental at no cost. The check-out process was quick and seamless and drop-off was even quicker. This was by far the best rental experience Ive had.

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Name: P****** N****
Date: 2024-04-15 14:55:54
Rating: 1
Comment: We waited for 1.5 hours and then they gave us a smaller car than we ordered. The car had only a half tank of gas. When we complained they told us the car was the car we ordered and that we should just take a picture of the gas gauge and deal with it when we returned the car. When we called to complain, we were put on hold for nearly an hour. In Chicago, my brother was told he couldn’t go to Michigan even though Michigan is less than a 100 miles from Chicago. Don’t Use Fox

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Name: B**** M*****
Date: 2024-04-11 16:52:41
Rating: 5
Comment: This company is very underrated as they have the best prices overall that I have came across (depending upon the car you’re renting). Companies that offer discounts and codes from third-parties still cant compare to what Fox Rental have in comparison. After a recent accident, I have came across them and rented a Toyota Corolla Black 2022~ and car was clean and no issues when I needed to handle things. Definitely will rent again!My only thing is returning the car, as it should, as one representative explained, be a grace period of 2 hours~ from the initial agreed upon time. Im not sure if it has that within contract but other than that, wonderful company to say the least. Thank you again and have a wonderful day, as we woke up again this morning!

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Name: S***** C* W*******
Date: 2024-04-10 13:50:42
Rating: 5
Comment: Clean car, efficient check-in and check-out and best of all - the staff were lovely, helpful and dedicated to their job and customer service. I wish I had gathered their names to give them a personal shout out. They made the start and end of our trip easy!

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Name: J******* O********
Date: 2024-04-10 13:12:03
Rating: 5
Comment: Great staff, and very happy with the Jeep Sahara hybrid I rented

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Name: D***** S******
Date: 2024-04-10 12:27:33
Rating: 5
Comment: Car was good. Process was fast. I was in and out of the rental car center quickly.

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Name: K***** A*****
Date: 2024-04-07 16:37:04
Rating: 5
Comment: Staff at FOX rental car Oak airport is friendly and efficient and polite. They took care of us really well. The car fit the needs for our group.

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Name: M****** O****
Date: 2024-04-04 14:22:25
Rating: 5
Comment: Great customer service. Raymond at the Oakland airport went above and beyond. A lady provided the keys and she was great with my family. She also provided a safer route, that save time, to get to our destination. We rented a 4 Runner and it was great. The only bad experience was the cleanliness of the interior. That the only complaint. Little thing that were hidden were found. Just need to spend a couple extra minutes checking all the nooks and crannies.

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Name: J*** F********
Date: 2024-04-02 19:57:40
Rating: 5
Comment: Fun, professional, and fun staff at the actual lot when you drive off and when you return.

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Name: F******** W*****
Date: 2024-04-01 14:59:15
Rating: 5
Comment: I was somewhat skeptical about renting from Fox Rent A Car because I was not familiar with the company. Not only was the service awesome, the process in picking up the car & dropping it off was stress free!

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Name: J**** T*******
Date: 2024-03-29 12:18:04
Rating: 5
Comment: I booked a car online for my mom. She had no issues and was very pleased with all aspects of the service and vehicle. Huge stress relief!Thank you!

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Name: K***** D***
Date: 2024-03-28 19:41:51
Rating: 5
Comment: This review is long overdue. Fox Car Rental came though for me when I was visiting my family for Christmas in December 2023. I originally had a reservation with a competing agency for 12/23/2024; however, even with a reservation, the wait for a car was a minimum of three hours (and this also after waiting in line for almost 45 minutes). I had plans in Santa Rosa that day so I could not wait that long.I stepped out of line and tried to visit a few other desks, but everyone was booked solid. I went online and, by some miracle, I was able to book a reservation with Fox. When I got to the desk, Zhi, the agent who assisted me, said that inventory was also pretty tight, but he would try his best to help me. The cost was a little pricey, but I was in a car and on the road about 30 minutes later. I appreciated the great customer service and would use them again.

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Name: M****** F*******
Date: 2024-03-28 15:24:07
Rating: 5
Comment: I had a great experience, no issues. It was easy to get the rental car shuttle from the airport to pick up my car and easy to return as well.

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Name: D* C*******
Date: 2024-03-27 16:35:36
Rating: 5
Comment: Renting a car sometimes can be a stressful experience but my experience at Fox Oakland was absolutely stellar and that was in part due to Pastor who helped me when I went outside to get my car and Raymond (I think he was a manager, not sure but he was running around just as much as his staff getting cars for people waiting) they were both professional and really helpful. The gentleman who was working at the checkout who finally opened the gate for my exit was also super kind I didnt get his name but definitely want to give him a shout as well. People always like to take time to complain but its also important to give props where they are due. Ill be back for sure!

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Name: B***
Date: 2024-03-18 16:10:55
Rating: 5
Comment: Although there was only 1 person working the counter, I was able to get my car quick. The small talk with the rep at the counter was pleasant and nice. Returning the car was just as easy and quick. Appreciated the small talk from the return rep about our trip, car condition and satisfactions was a good ending to our vacay. Overall experience with Fox is great.

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Name: C**** B****
Date: 2024-03-10 21:35:54
Rating: 5
Comment: I was a bit wary based on some reviews, but this rental agency is fantastic. The staff are super friendly, the car (toyota) was nice, and the prices were competitive. Ill definitely use them again.

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Name: A****** W*****
Date: 2024-03-09 15:35:31
Rating: 4
Comment: Affordable, quick check-in, friendly staff. Overnight was a nightmare, lanes blocked at return entrance, returning cars parked anywhere outside to controlled lanes. This problem accrues often as I was informed.

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Name: C****** V*****
Date: 2024-03-05 15:15:32
Rating: 5
Comment: Have never had a bad experience. I rent here about once a month when traveling for work. Best prices and friendly staff

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Name: S******** V** S*********
Date: 2024-03-03 17:18:30
Rating: 5
Comment: Easy experience and nice car. At return Patricia with her cool mask was a sweetheart.

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Name: T*** T*** T***
Date: 2024-02-28 15:06:34
Rating: 5
Comment: Great place to rent a car that drives on gasoline. All the other car rentals are using electric cars. I HAVE NO USE FOR AN ELECTRIC CAR when Im trying to drive to SoCal or even local. Electric cars are useless. FOX is the only place for me now!

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Name: R** D*****
Date: 2024-02-27 09:13:33
Rating: 5
Comment: Enterprise has always been my go-to choice for car rentals, but I decided to give it a try at Fox at Oakland airport location and I was impressed. Ive rented two cars in the past two weeks, the staff was very nice and courteous, the car was in very good condition and clean, and the price was exceptional. Highly recommended.

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Name: K******** G***
Date: 2024-02-27 03:32:13
Rating: 5
Comment: The staff was friendly and professional. I was given safety tips by the person at the gate, which I appreciated.

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Name: M*** G****
Date: 2024-02-22 16:12:31
Rating: 5
Comment: Fantastic experience from pick up to drop off. Car was thoroughly cleaned and on time. Very helpful and professional!

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Name: K******* S****
Date: 2024-02-20 18:32:10
Rating: 5
Comment: The pickup was quick and easy the agent was professional and gave me a free upgrade because I was a little early and my car wasnt ready yet.The gate agent was extremely nice, courteous, and helpful.The return agent was the most helpful of all. Patricia was the same lady that checked the car out to me. She was very Professional, Friendly, Cordial, and Informative. She advised me about certain areas to avoid when getting gas, and seemed sincerely concerned about my safety. I really appreciated that she took the time to inform of possible problem areas of the City. When I returned, she checked me back in. I decided to just add the gas to my bill, instead of stopping elsewhere, because it was actually cheaper. Patricia was simply awesome.

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Name: N***** K***
Date: 2024-02-15 23:54:25
Rating: 1
Comment: I had a bad experience with Fox Car Rental. Despite their seemingly affordable initial price, they ended up charging us double the stated rental fee. We were tricked into prepaying for a full tank of gas, only to return the car with half a tank and still be charged over $100. The associate assured us they would fill the difference for a mere $4.59, but that turned out to be a blatant lie.On top of that, there were numerous mysterious taxes and service fees that Im not entirely convinced were legitimate.As for the car itself, we rented a 4Runner that felt like a cheap knockoff. It was noisy, had rough shifting, doors that didnt close properly, a manual tailgate, and even had stains on the interior despite supposedly having only 5000 miles on it.I usually try to avoid renting cars whenever possible, but this experience was particularly disheartening. Ive had good experiences with other rental companies before, but this was a new low. I booked through a third-party site, and now I can only assume thats why we were ripped off. My advice: steer clear of Fox Car Rental. They are not worth the hassle or the headache. Avoid at all costs.

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Name: J**** Z***
Date: 2024-02-12 20:06:12
Rating: 1
Comment: My recent experience with Fox Car Rental was a complete disappointment, and I strongly discourage anyone from renting from them.1. Unjustified Insurance Claim: Despite clear evidence of pre-existing damage, Fox Car Rental submitted a baseless claim to my insurance, initially falsely holding me responsible. Thankfully, I had documented the damage with photos, leading them to retract the claim, citing it as an error.2. Unnecessary Contact with Insurance: Despite holding collision coverage through my credit card, Fox Car Rental needlessly reached out to my car insurance, violating my privacy and ignoring my chosen coverage, causing unnecessary complications.3. Aggressive Upselling: The rental desk staff aggressively promoted unnecessary add-ons like a bridge pass and pre-paid fuel, focusing more on maximizing profit than ensuring customer satisfaction.Given Fox Car Rental’s unethical practices and neglect of customer preferences, I strongly recommend exploring more reputable and customer-friendly rental options for a smoother and stress-free experience.

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Name: B**** C******
Date: 2024-02-12 06:25:01
Rating: 5
Comment: The rental counter clerk went above and beyond to help me. I had a rental at Hertz but they closed before I got to counter. Didn’t wait; late night. I would have been stranded if the Fox rental clerk could not get me a car. So thankful to him!

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Name: K******** B******
Date: 2024-02-08 05:05:25
Rating: 5
Comment: The customer service I received went above & beyond. I am so thankful to Kenneth & David for all their help!! Thank you!

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Name: S***** B*****
Date: 2024-02-02 19:10:28
Rating: 5
Comment: The customer service person at check in was extremely nice! The check-in process was lengthy, but overall it was a good experience. I would use Fox again

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Name: S***** G**
Date: 2024-01-29 17:05:38
Rating: 5
Comment: Rent a standard SUV in Oakland Airport car rental center for 8 days, got a Jeep SUV with decent condition and cheap price. Also phone left the car when car was returned. Contacted the customer service lost&found via email, and located the phone quickly.

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Name: D** P*****
Date: 2024-01-23 19:53:03
Rating: 1
Comment: I called the toll-free number to reserve a car and the rep was no help. The website is down for 3 days now. I wont recommend Fox to anyone.

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Name: i** v
Date: 2024-01-19 18:03:32
Rating: 5
Comment: I have a very good experience with Fox and I appreciate the good customer service they have. I will rent again and again for sure.

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Name: K*** R****
Date: 2024-01-18 16:31:32
Rating: 5
Comment: We have used them before, quick in and out experience, friendly people, and helpful !

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Name: B****** C****
Date: 2024-01-07 22:27:20
Rating: 5
Comment: Renting the vehicle was a breeze, and the return was equally as good. Both agents were extremely courteous! Will definitely use Fox again, as I have done in the past.

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Name: M****** B M***********
Date: 2024-01-06 19:56:47
Rating: 5
Comment: Nice, clean car, a couple of very minor dents but overall the car was quite good. Friendly staff, good rates. We really appreciated that Fox is open until midnight when all the others at Oakland closed by 10 pm (!!).

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Name: A** L***
Date: 2024-01-04 21:21:35
Rating: 1
Comment: I’d stay as far away from Fox as possible. A couple of workers seemed very nice, but they would not take the credit card that they had originally charged me with. So my Retainer fee couldn’t use the same card. Very off! They wouldn’t even run the visa. So they canceled my original reservation after I paid for it and I had to pay three times more than that to rent another vehicle. So basically, I paid four times the original amount, even though I had the right Visa card. I’d say Fox is nothing but a scam. car was dirty inside and was four times too much. Still fighting with the bank to get the original payment back.Do yourself a favor and pick a company that Won’t up charge cancel and charge too much for a vehicle that you never got

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Name: J*** A*****
Date: 2023-12-27 23:26:39
Rating: 5
Comment: Had no complaints about my experience. We got there early and should have been in and out, but we had an unexpected delay that was the previous drivers fault, so we had to wait a little while. However, Dana at the service desk was extremely polite, helpful and communicative throughout. She went out of here way to make up for the delay and inconvenience and got us out of there ASAP. Would recommend the location for value and customer service.

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Name: J**** Z*****
Date: 2023-12-27 05:57:41
Rating: 5
Comment: We have used Fox many times but our recent arrival at the Oakland Airport was by far the best experience. Shout out to Raymond for getting us through the check out process quickly. He even went above and beyond directing us where to get the car and telling us some tips about the car we were renting and best places to get gas upon return. Very pleasant experience, thank you!

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Name: J*** T*****
Date: 2023-12-26 22:37:01
Rating: 1
Comment: My experience with Fox Rental Cars at OAK International Airport was an absolute nightmare! Waiting in line for over an hour was bad enough, but the icing on the cake was the outrageous $1000 deposit and a quote that ballooned from $268 to over $400. This company blatantly lies and operates with zero integrity. The employees couldnt care less about customer satisfaction. Cancelling the 24 cars I booked for our company retreat is a no-brainer because I refuse to support such a shady, unreliable operation. Fox Rental Cars, you should be ashamed of the disgraceful service you provide. For the love of god, DO NOT RENT WITH FOX, YOU’RE BETTER OFF WALKING ANYWHERE YOU NEED TO GO THAN WORKING WITH THIS COMPANY

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Name: N N
Date: 2023-12-17 17:41:15
Rating: 5
Comment: From the start, everyone was very helpful! I cannot remember the name of the gentleman that helped me when I arrived but he was amazing! Edwina was amazing too! She helped me when I returned the car. I recommend Fox rent a car!

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Name: D***** L****
Date: 2023-12-17 17:34:25
Rating: 5
Comment: Six time renting a car from Fox. Cars are decent and clean. Easy to rent on line and pickup. Took the Grandkids to LA bank back OAK it drive smoothly.

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Name: F***** Z*****
Date: 2023-12-17 06:01:21
Rating: 1
Comment: They didnt have the 7 passenger van i pay for. Tey wanted to give me a small 4 passenger car. NO GOOD

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Name: S**** H*******
Date: 2023-12-10 20:39:42
Rating: 5
Comment: The employees were super nice and friendly, the car was clean and as expected, no hassles.

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Name: J*** J*******
Date: 2023-12-04 02:48:27
Rating: 5
Comment: I chose FOX for the price. Everything was as advertised. No surprises. My car was a clean and smooth running 2023. 🏆 Go FOX!~Oakland Airport Location

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Name: B***** B****
Date: 2023-11-24 17:30:22
Rating: 4
Comment: The rental pickup was quick and easy, and the car was good for our travels. The return was easy, but we ended up charged for a couple of gallons of gas ( at 8.95/gallon) even though we topped off just a mile or so away. A phone call got the charge refunded pretty easily, so all is good. We would rent from Fox again.

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Name: K**** T******
Date: 2023-11-16 01:41:39
Rating: 5
Comment: This was the best rental car experience we have had in ages. Easy to get the car and easy return. We had an amazing trip and car was affordable.

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Name: R****** M********
Date: 2023-10-29 15:36:10
Rating: 3
Comment: When I rented the car on the Fox website I chose the mystery car thinking it was a good deal, but at the counter they offered me a Dodge Challenger, a sports car. I explained to the person at the counter that it was not a good option for me and my 60 year old wife told me that she couldnt give me another car unless I paid a higher rate and I had to pay almost 40 dollars more to be able to change the car. FOX should give a couple car options for mystery car Im very disappointed

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Name: M*** H*****
Date: 2023-10-18 13:24:43
Rating: 5
Comment: Great experience in Oakland picking up the car. Employees were upbeat, welcoming, and professional. Received a nice car, helpful directions, and a sketch of a fox for our 6 yr old who thought we were getting a fox with our car. We’ll definitely be back

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Name: R**** G
Date: 2023-10-14 20:02:55
Rating: 5
Comment: Short wait time to pick up car. Shuttle to and from airport very efficient, hardly a wait time either way. Drop off very efficient and quick. Thanks !!

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Name: J***** B***
Date: 2023-09-15 11:52:14
Rating: 5
Comment: Good people with good customer service skills at the Oakland Airport location. Simple,fast and smooth check out and check in process. The car size we requested wasnt available, they gave us the next size up and it was still a gas saving vehicle so no complaints.

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Name: B P*******
Date: 2023-09-07 18:12:16
Rating: 5
Comment: Great experience, service agent Dana at OAK location was wonderful. It was a very easy and smooth process for pick up and drop off. We had a very clean non-smoking car at a competitive price.

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Name: I**
Date: 2023-08-31 19:44:31
Rating: 5
Comment: Best car rental place! Jessica at the front desk was so nice, made the process super easy we were in and out within just a couple of minutes. Once we headed to pick up the car once again the staff made the receiving the keys process super fast and easy. Then once i returned the car once staff again was so nice and made the process fast.You guys have the perfect staff for this rental place.

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Name: A***** H*****
Date: 2023-08-30 03:22:31
Rating: 1
Comment: Watch out. I dont normally write reviews but this rental car place frauded me out of $250. I rented a car to go to Napa for a weekend trip by myself. I returned the car, no issues at all. I was later charged $250 and fox claimed that I had a dog in the car which I never did. They sent photos of dog hair in the car. I have no idea if the car they took photos of was mine, but I never had a dog in the car. Will never do business with this place again. Would recommend you stay away.

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Name: B*** P*****
Date: 2023-08-24 14:14:57
Rating: 1
Comment: When I got to the desk she told me my car wasnt ready but they could get me a mini van or a mustang. I said that i would take the mustang, no problem. When she gave me the itemized bill AFTER i paid, she had charged me an ADDITIONAL 30$ a day for the “upgrade”? Then when I told her i didnt want to pay she told me she typed for a few minutes on the comp and then said she couldnt take it off but would reduce it to 20$ extra per day. I didnt have time for these shenanigans so i agreed.Then she asked me where I was going. She told me with that route I would be paying around 30-40$ worth of tolls and for 12.99/day she would include all tolls and i wouldnt have to go online and pay each one. Since i had it for 4 days, i agreed that the 12.99x4=52 was worth the convenience. Turns out she lied to me because I only incurred 6$ worth of tolls on my trip. I understand good salesmanship but this was just straight up lying to me on the car upgrade and the toll package. Wont be renting from them again.

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Name: R***** A******
Date: 2023-08-22 22:12:11
Rating: 1
Comment: Rented a car from this place in July of 2023. Went through three tolls, which totaled $21. I missed the 48 hour window to pay the tolls, and so FOX paid them. Just got a bill from FOX for $66. FOX is charging $45 in their own administrative fees. I understand some kind of charge for being inconvenienced, but $15 per toll in administrative fees? Thats more than twice the cost of the tolls. In my opinion, theres something wrong with that. Rent at your own risk!

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Name: B***** L****
Date: 2023-08-20 22:22:27
Rating: 5
Comment: Just dropped off a car and Raymond was amazing! I really enjoyed the drop off experience. This was my first time using Fox and we were very impressed! Thanks Raymond. Your customer service is too notch!

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Name: M***** B******* (*****
Date: 2023-08-18 08:36:59
Rating: 1
Comment: Enterprise literally saved my vacation. We originally prepaid for a rental car with Fox at the Oakland airport. They were impossible to get a hold of and we ended up having to set it up through Expedia because they either wouldn’t answer the phone or the employees barely spoke English. My friend literally couldn’t understand them. The only reason we picked the company is because they claimed to be open until midnight. With our flight delays, and the bus being late, we got to the car rental 15 minutes before it closed. The employee saw us, walked past us, drove off, and left us stranded in California, where we’ve never been before. After traveling all day from Detroit, to Las Vegas, to Oakland, we were exhausted and at a loss as to what to do next. We even asked two other employees what to do, and they didn’t help us. One did try to flag the man down in the parking lot but they both left. They saw us standing in front of the desk with our luggage. They knew we had a reservation for the car, why didn’t they check in on it or call us? They should have been expecting us in their system. It was all prepaid for. It’s not like we could call and tell them we were running late, because they never answer the phone. We ended up having to Uber to get to our hotel an hour away, and we had to quickly figure out accommodations for our plans for the week. It had always been a dream of mine to go to Disneyland and Enterprise made that dream a reality for me. From beginning to end, everyone at Enterprise was kind and extremely accommodating, considering that this was all last minute. Not only were they helpful, but they even text to check in on how things were going and at the very end they called to see how the car rental went. We never heard a single thing from Fox. I can’t recommend Enterprise enough. The car was extremely clean and nice. A very comfortable ride. I’d never recommend Fox. It took several days for Expedia to correct things so we could get our money back. We lost money using Uber and having to figure out how to get around California without a rental car. I’d give no stars if I could.

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Name: J****** B******
Date: 2023-08-15 19:00:09
Rating: 5
Comment: Kenneth helped checking us in while picking up the rental vehicle. He was very helpful and nice. So was Sylvia when we returned the vehicle.We did not have any trouble with the rental while we had it.

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Name: M*** F***
Date: 2023-07-31 01:00:04
Rating: 5
Comment: We flew from Texas to Oakland and picked up are car with zero problems . We had our car for a week . A dodge charger and drove it all over California. The lady helping us, I wish I really her name was fantastic. Thank y’all

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Name: D***** D*****
Date: 2023-07-30 13:53:58
Rating: 4
Comment: I withheld one star because the exterior of vehicle wasn’t very clean and there was an odor inside. However, the service and price are the reasons I keep coming back. The lady who is out on the lot checking vehicles in and out is very pleasant and welcoming. I will try and remember her name the next time I’m there so I may recognize her efforts.The rental process is very quick and easy.

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Name: M**** L***
Date: 2023-07-26 11:59:56
Rating: 5
Comment: Using Fox was a quick, easy, and painless process. They were the least expensive option, the car was in great shape, and the workers did a great job of answering questions I had about the area.

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Name: j*** p******
Date: 2023-07-19 12:37:15
Rating: 5
Comment: Went as smooth as possible. Hassle free pickup. Everything explained well, no pressure. Detailed walk thru, clean good car. Drop off was super easy, no issue or surprises. Excellent price. Would rent again.

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Name: T** J********
Date: 2023-07-19 06:52:04
Rating: 5
Comment: Pleasantly surprised using Fox this evening. Very fast getting us into a great car. All employees we interacted with were kind, quick, and helpful. The best rental car experience I have had at Oakland Airport by far. Will not hesitate to use Fox again on our next visit.

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Name: S***** K***
Date: 2023-07-14 17:29:07
Rating: 5
Comment: The entire experience was seamless, no surprise fees at the counter. Minimal wait in line, about 15min. And then 5 min at the counter to hear about the terms and conditions. Car ran well, was clean inside and out, very good on gas. Drop off was just as easy, just unload the car, give the keys back and be on your way. 5/5 recommend, will use again next time I’m in the Bay Area.

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Name: E***** D******
Date: 2023-06-26 14:59:30
Rating: 5
Comment: We rent the car at Oakland CA airport,The rental process was very fast and simple, the staff was very professional snd kind, we received the car we want and it as very clean and good condition.The return off the car was very fast as well

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Name: T** L****
Date: 2023-06-06 12:52:18
Rating: 5
Comment: Fox lowest price and great vehicle! Return EZ too.

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Name: A**** H*********
Date: 2023-06-03 21:58:14
Rating: 1
Comment: Awful customer service! I had a reservation that hadnt shown up in their system yet. The lady said if I just reserved it it would take 30 min to show up, I checked and saw I reserved it 75 minutes ago and told her. She said anyway wait 30 min and then come back. I asked if she was sure it would show up after 30 minutes bc what she was saying was not consistent. I said calmly I need to know if I should wait more I go home and I come back after a few hours, but she didnt answer my question and repeated what she said with a louder tone. I asked what if I cancel my reservation and rent a car directly from her, she said it is impossible bc it will cause a duplicate in their system and the car is not ready to give it to me. At this point I was too confused, isnt the reservation in the system? Dont they have the car ready? How long should I wait? etc. The lady started yelling at me while I looked at her unbelievably, and suddenly she stopped talking to me. A guy was there too. I asked him the same question and if he can help me in any way. He repeated what his colleague said and told me they have the right to refuse service to me and if I dont leave they call the cop. I was like really??? Are you serious? I am your customer asking a simple question about my reservation in a calm and polite way and is this how you serve your customer? He said yes there are many other companies where I can rent a car from them. I went to the next counter and took my rental in a few minutes, but the lady at the other company asked me to talk to the fox manager and tell her what just happened. I returned there and talked to the manager. I got the same response from their manager. The manager told me they call the cop for the customers not only for being rude or making trouble, they also call the police if they cant communicate with the customer. This statement from their manager has blown my mind and I saw this is a waste of time to talk with people. It happened on 6/2/2023 at 5pm.

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Name: A****** B****
Date: 2023-05-27 17:01:51
Rating: 5
Comment: Such an excellent experience, Mr Raymond is Awesome…Extremely professional, knowledgeable and competent! ( you don’t see that much these days in any business) The entire Fox Team made my experience worth coming over from hertz and I will definitely consider Fox Oakland (International Airport) going forward…Thanks Mr Raymond and the entire team, Y’all are AmazingLB

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Name: F*** S***** - H*****
Date: 2023-05-04 15:41:16
Rating: 5
Comment: Ive had some experiences with customer service representatives at rental car locations before that were okay. But my experience with the Fox Customer Service Representative at Oakland Airport that assisted me on 4/28/23 was AMAZING!! She was professional, engaging, knowledgeable and hysterical all at the same time. She is a perfect fit for this position. I absolutely love her!! She made my experience an experience!! LOVED IT!!

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Name: R***** S****
Date: 2023-04-24 23:27:47
Rating: 1
Comment: Horrible rental place. I had a reservation at 11:59 pm. My flight got delayed so I went to pick it up the next day. They canceled it because it had been 6 hours since my reservation pickup. Except they had been closed for those 6 hours so there was no way I could have gotten it. They then tried to offer me a new reservation that cost over 200 dollars extra because in person rentals have mandatory insurance included. Lady behind me had a prepaid reservation for a economy car and they didn’t have any so they charged her an up charge for the next level car they had. Save your time and money and use hertz or National. This is the worst car rental experience I’ve ever had and will never use them again. There is also no direct line to counter and the call line is outsourced. They make it almost impossible to talk to a real person.

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Name: O***** C**********
Date: 2023-04-23 14:47:57
Rating: 5
Comment: We were in a time crunch and the staff there helped us so quickly! The car I had pre-paid for was still getting cleaned, and the staff got us a different car free of charge so we could get on our way.

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Name: S*
Date: 2023-04-21 21:42:17
Rating: 3
Comment: Great location and easy to get to from BART or arrivals (shuttle @ 3D). Outstanding customer service.Thank you Harmony for taking good care of Fox clients, professional, detailed and clear explanation of the insurance needs and proposing a substitute car. The only problem I run into is that the requested vehicle was not available. It’s ok, there’s always a roadblock too ok the happiness👆

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Name: N****** B*******
Date: 2023-04-20 18:23:10
Rating: 5
Comment: Absolutely an amazing experience with Fox rent a car. The shuttle from the airport was easy to find plus no wait time. There was no line when we arrived at pickup counter and the attendant working was an absolute JOY to chat with. The car checkout attendant (Edwina) was also a JOY to chat with as well. Everyone from Fox was awesome, which is hard to find these days. The car we were assigned was a clean and comfortable ride.When we came back to return the car, that also was an easy, quick, and stress free process. Edwina checked us out and once again was so sweet. We waited about 2 minutes for the shuttle to the airport to arrive, and that was it. Such an easy and nice experience. Thanks Fox!

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Name: J***
Date: 2023-03-30 12:31:11
Rating: 4
Comment: Staff was excellent. She could not have been any kinder, knowledgeable and helpful.Helped educate me to a few things that will definitely help for cuter rentals.Not used this company before but would again.Only issue is the location of the rental car building. I arrived via BART . I was closer to that station than to the airport pickup shuttles just added a lot of unnecessary travel time. Glad I wasn’t in a hurry !!!!

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Name: P****** V*******
Date: 2023-03-20 18:52:42
Rating: 5
Comment: I rented a car at the Oakland airport, pick up was very easy, the girl at the counter was extremely friendly and helpful. The car was clean and ran great. And when dropping off the car, it was also a breeze and easy to get to my flight. I definitely recommend Fox rent a car. They have a great staff there in Oakland!!!

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Name: C*** P*********
Date: 2023-03-05 12:12:57
Rating: 1
Comment: By far the worst car rental experience I’ve ever had.I was in a hurry since I arrived a day late, even though I prepaid the car that I had rented was not there according to them so I had to upgrade. Then they put on extra insurance on top of the full coverage. So I ended up paying over 1000 dollars for a pre paid cart for initially 450 dollars!Even the women employed by Fox who gave my the the keys to the car said - oh, you paid way to much, you don’t need that!Since I was in a hurry I just took of, but I hope I can worn others from doing the same mistake. Avoid this company. On top of that the car hadn’t been cleaned. 😓

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Name: J** C******
Date: 2023-02-28 12:13:44
Rating: 5
Comment: Great clean car, with excellent mileage and performance and an easy and expedient checkout and return. Excellent experience and service! Even though I wrote a note to remind myself of the attendant’s name and lost it, I need to mention him. He assuaged my concern about renting a car noted for prolific thefts and gave me a different car that I ended up loving. Thank You❣️

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Name: E**** d*******
Date: 2023-02-11 18:31:04
Rating: 5
Comment: Davonte, at the pick-up desk, was professional and quick to complete our reservation. It felt as if we were only there for 5 minutes. Once we hopped in our car and stopped at the final kiosk, we were greeted by the sweet Patricia. She was all smiles and super friendly. If we werent eager to drive to our hotel, we wouldve loved to continue our conversation with her. At the end of our trip, we returned our car to Pastor. He was also all smiles and such a positive energy! He made returning our car a memorable one with his humor and our short conversation. Everyone involved with renting our car through Fox made our experience stress-free and easy. We have never flown into Oakland, but the Fox staff made us want to fly into OAK and rent through Fox again just for the chance of receiving the same quality customer service.

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Name: K**** A*******
Date: 2023-01-23 20:14:06
Rating: 1
Comment: Not worth the seemingly less expensive prices (compared to Hertz, Enterprise, etc.) you are shown before booking. My $380 reservation turned into $735. Outrageous prices for any changes, only 3 drop-off locations in Northern CA, SFO pick-up requires a shuttle that takes at least 20 minutes & is outside of the normal rental car pick-up spot (sketch). No remorse or assistance from customer support around issues raised. This is like the Spirit or Frontier of rental cars.. once all said and done, you are paying just as much or more than going with the better quality options. Would NOT recommend Fox rental cars.

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Name: F******* R****
Date: 2023-01-08 03:34:11
Rating: 1
Comment: On Saturday January 7th at 5:30pm, I had to return the car. I went to the counter to ask for an extension. While I was trying to explain my case, the lady continued to interrupt me in a rude way. She then refused to help me and stopped answering my questions. She left me talking to the wall and walked inside the office while no one came out to assist me. I had no other choice than to return the car. I think this was very disrespectful and I felt humiliated. I doubt I will use this company ever again.

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Name: c********
Date: 2023-01-05 19:42:29
Rating: 4
Comment: Pretty good customer service, only take credit cards and require 150$ refundable deposit when picking up your car. Lady was nice and gave us free upgrade because of bad weather

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Name: C******** B****
Date: 2022-12-01 19:33:47
Rating: 1
Comment: If you’re looking for a rental car company please do yourself a favor and do not I repeat do not rent from this place. I booked my reservation through priceline. A month after my reservation was completed I was charged $133 for tolls, with no receipt provided there is absolutely no way I incurred all these charges I may have crossed a toll at max 5 times with the highest toll being $7 there’s no way I should have been charged this much. When I called the billing department at fox rent a car I was told to call another company American solution about the transaction, 🤦🏽‍♀️ the representative refused to transfer me to a supervisor, manager or someone in charge instead took my phone number and I more than likely won’t hear from them ever because they got their extra money out of me and that’s all that matters to them. Now I have no problem paying tolls that I’ve accrued but to be charged an obscene amount of money with no receipt or record to confirm that all the tolls they charged me for were mine is absolutely unacceptable. DO NOT RENT FROM THEM, the only way customers will be treated better is if we take our business away, please spend your money elsewhere and save yourself the headache it’s not worth it. I should have taken the advice of others leaving similar reviews, don’t make the mistake I did or else you will pay LITERALLY!

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Name: M******* C***
Date: 2022-11-12 18:15:20
Rating: 1
Comment: This was my first and last time renting from Fox. They had the best rates on Expedia so I went with them. I would advise people NOT to pick up on a Saturday morning. I got here 35 minutes after my pickup time (after 10am) and I was told that there was an hour wait for compact SUVs but I could pay to upgrade to a Jeep Wrangler or minivan to pick up asap. Neither worked for my group, but I thought it was concerning they weren’t upgrading me automatically when it was their fault. I was also really confused as this has never happened to me with any other rental car company (Enterprise, Hertz, Sixt, Avis, Budget). They said this happens all the time for them because they don’t have time to process returns until the morning so I would have to wait. I was also told that I was holding up the line by asking more questions and should just go over there and sit down and wait. Never again. Unhelpful staff and bad service.

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Name: P****
Date: 2022-09-07 20:18:23
Rating: 4
Comment: Good rental company, cheaper than the others. We had some problems with the car (flat tire) and they helped us by providing a new car bigger than the previous one. In addition to reimbursing us for the expenses incurred. 8000 km traveled!

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Name: P**** P***
Date: 2022-08-30 13:04:59
Rating: 1
Comment: The absolute hands-down worst rental car company you will ever find. Hidden fees and absolutely rude agents. My flight was delayed and I kept the car 4 extra hours. However, I called them and paid for an extra day and let them know.I also told them I would probably not keep the car a full extra day as I was trying to rebook.When I arrived just 4 hours past original due time and checked out instead of charging me $52 they charged me $92 for keeping the car 4 extra hours. They charged me$20 for making the reservation change and $20 for early return. Complete misrepresentation of what I was told when I called them to let them know I was late. BEWARE OF OF THE HIDDEN FEES. When I called and asked about the extra fees allthey would say was it was in my contract. One agent went as far as to say it wasn’t right but in my contract. So just pay it. I will never rent from this fraudulent company ever again!!

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Name: G*** H*****
Date: 2022-08-19 01:30:57
Rating: 5
Comment: The car had some miles on it, but it was a good ride and the company is efficient and has nice people. The woman at the desk was very helpful and no upwelling. Less than 10 minutes to the car.

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Name: M****** S******
Date: 2022-07-31 03:47:27
Rating: 1
Comment: I came from 40 minutes drive away from my house to rent a car, I tried to book online and online it gave me the option to rent and pick up the same day, but I just went to airport and a Philippine women told me that I needed to book for three days minimum, i asked her why online says I can book for one day only and she said even though I do that she won’t be able to give me a car.She said I needed to do it 24 hours before which doesn’t make sense to me why when you go and try to book online will give you one option and when you get to the airport they tell you with not a good attitude that you can’t.Both ladies that were there today were rude.Very rude. I couldn’t get a car.That’s why I’m giving a bad review. Car rentals at the Oakland airport are not good in customer service.

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Name: C****** M*****
Date: 2022-07-11 18:54:05
Rating: 1
Comment: Worst experience ever. Fox rent a car is commiting robbery in daylight. They overcharged me for 6 days when I rented the car only for 4 days, on top of that they charged me a late return fee of $50. Their attendant was rude on car return and did not even give me a receipt. When I called them back, they would not even let me speak to a Manager. Dont rent from this place, bad experience.

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Name: A***** B************
Date: 2022-06-23 20:16:44
Rating: 5
Comment: No wait in line - fast efficient service at counter. Super clean brand new Toyota Siena Hybrid minivan. It was so fuel efficient my gas was still on full after 6 days of driving. Very happy. I would definitely rent from this location again.

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Name: A**** M**
Date: 2022-06-18 22:24:02
Rating: 5
Comment: I rented a compact SUV and Charnika was at the front desk helping me. She was delightful, professional, and seriously like one of my friends. She was smiling and so helpful. I told her that my flight had been delayed three times this morning I was in a rush to get to a meeting that I had 30 minutes. Knowing this she gave me all the options, guided me quickly, told me were to walk and quickly wished me a Happy Birthday knowing my birthday was coming up. Wonderful! Got to the vehicle, btw they upgraded, another amazing surprise! Im feeling good! Checked out the car, it was super clean ready to go. The people who checked me out were fabulous. Then when I returned the car this morning, Patricia helped me. She was sweet and helpful. I must be seriously lucky because I met the the NICEST and most HELPFUL Fox Rent A Car employees ever. Can someone in management throw them some high fives and maybe a cash bonus. Oakland Rent A Car has the best team. Thanks Ladies!!!

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Name: J***** W***
Date: 2022-06-14 17:14:06
Rating: 1
Comment: Horrible experience, reserved an SUV months in advance, upon arrival I was told no SUV was available and was offered a compact car in exchange for the same price. Of course I refused as I needed a larger vehicle. I was eventually offered a mini van. The van turned out to be fine but I was upset they did not give me any sort of a discount for not having the vehicle I reserved. Then they offer prepaid fuel. They advertise it saying there gas is significantly cheaper than local gas stations. Not being from the area I did not know any better. Turns out they are significantly more expensive. We also were not told until we returned the vehicle you pre pay for an entire tank whether you bring back the car full or completely empty. Please do not go here, save yourself the hassle pay a bit more and go to a reputable rental company.

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Name: A*** A***
Date: 2022-05-30 21:39:13
Rating: 5
Comment: We flew into Oakland on Mothers Day weekend. This was our second time renting from Fox and our first time renting at Oakland. We purchased the priority pass so we would not have to wait in long lines. We ended up not needing it because there was only one other person in line.It was 19.99. We were offered a minivan upgrade instead of waiting an estimated 1 hour for our midsized car to be cleaned and ready. The lady behind the counter was friendly, professional, and was working hard to try and get us in and out in a timely manner. The Chrysler Pacifica was new and clean and had less the 1500 miles on it. We are aware of the low ratings and reviews and decided to try for ourselves and were rewarded with a great rental and great customer service that we would expect from any other Rental Agency at the airport. Thank you.

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Name: S** H*****
Date: 2022-05-01 05:44:43
Rating: 1
Comment: Dont trust these people. I went to pick up my car rather late at night and unfortunately I was incredibly tired. I THOUROUGHLY explained that I didnt want the extra insurance because I have it already through my VISA. The clerk said no problem and went about finishing up. When I went to return the car the bill was several HUNDREDS more because they added it in. I remained calm thinking this is a mistake and it should just be removed due to a mix up and I clearly had not been in any accident. The manager REFUSED to assist and said Well you signed the contract so thats why you were charged. I told him I NEVER wanted it and it should have never been added in the first place for me to sign. In the end I was told I needed to pay and no apology was made just a pay us and leave situation. Not to mention the car was stained in the front seats, covered in scratches and dents and the manager was useless.

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Name: D****** L******
Date: 2022-03-25 20:19:45
Rating: 1
Comment: Car was pre-paid and reserved for a 9:30 am pick-up. Its now 12:35 pm and still no car. Rep at counter was nice.Received response from Fox which stated if I can be of further assistance...First of all responder provided no assistance. Husband with rep now and we found out our bill had the wrong last name. We were the only customer they had in the 50 minute wait. Unbelievable!!!

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Name: L
Date: 2022-02-22 04:46:38
Rating: 3
Comment: I enjoy fox rental car. My issue was the person at the counter was a kinda pushy with buying the ez-pass but couldn’t properly explain the local toll costs / structure. In order to sellsomething like that you should be able to explain when I would get charged an administrative fee if I don’t self-pay the toll or atleast refer me to the material right at the counter. He keeps saying it was over $20 a day, when it wasn’t - if you don’t pay your SF tolls online within 48 hrs, it would then defer to FOX and the renter would have to pay FOX the base toll rate + the administrative fee. Also when I got to the counter, they said they didn’t have my car class size and offered me a smaller class. I asked if they would adjust the price of my rental to reflect the lower class and he just said no, bc I had paid online. I said I didn’t want that class bc I bought full size and asked why can be done and then they magically had a clean car in my class less than 5 mins later? I felt those things were a little deceptive.It was an easy after hours drop off. Had to wait almost 30 minutes for the shuttle from rental location to airport and I missed my flight because of it!!! Aheads up that the shuttle is slow pre-opening hours would have been appreciated. I even called the night before they told me the shuttle runs every 10-15mins even at 4/5 am and that wasn’t true.

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Name: D**** M******
Date: 2022-02-22 00:30:17
Rating: 1
Comment: I made a mistake and put 8 pm instead of 8 am at Priceline for a Fox car. I got charged $153 by Priceline and another $170 by Fox for the extra 12 hours. They dont care, if you make any mistake on Priceline, youre looking at huge penalties. Avoid Fox rent a car and beware of Priceline. I should have stuck with Avis.

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Name: T**** R*******
Date: 2022-01-20 18:24:03
Rating: 1
Comment: After flying from chicago to oakland i went to pick up my car at fox at 11:30pm. The deposit which can only b done on credit card plus rental fee came to $301.25. My credit card limit was 300. Would fox let me do deposit on that and rental on debit card? No. Would the man helping me at counter add some kind of 1.25 disc so i could rent the car? No. The ramifications from this are so damaging. Becauss this place couldnt bend a rule just a tad i had to go back to airport where i sat from midnite to 2am waiting for someone to pick me up. Not very safe but no other option. And cus of them i was not able to complete my trip of driving to southern california and seeing my mom who wont b alive by time i can afford to go back. Their website claims 100% cust satisfaction? Well for me and my dying mom they didnt satisfy us but they did break our hearts. Dont rent from a place that does business thiz way.

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Name: R* C*
Date: 2022-01-19 16:40:15
Rating: 5
Comment: They were the only rental open until 12am. Our previous car rental location was closed before our airline arrival. Customer agent honors our rate and provided a car rental for us. Super accommodating. Car was clean and return was a breeze. My first great experience with FOX rental.

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Name: M******* 2***
Date: 2022-01-15 06:43:46
Rating: 5
Comment: I was helped by Patricia and Davonte, at first I was nervous about driving off with a car because of all of the reviews on here from other people complaining about changes to their initial quote. But it wasnt a bad experience for me. The only thing is that you may be quoted a price per day online, but theres also taxes, and tourism fees that hike up your price which your informed about when you check in on day one at the desk.Id probably say make sure you document any damage you see on the car on the paper that is usually placed on the dashboard of the drivers side before you drive off the lot so you dont get charged for the damage when you return it.The rental process was otherwise smooth, I got into the shuttle bus from the Oakland airport from Reno, NV and got in line(Fox car rentals, which wasnt too busy. There was one other person in front of me cashing out to rent a car, and one behind me when I was being helped). I walked out to the fox 🦊 rental car parking lot section since there are also a couple other rental car companies in the same parking lot. The cars are parked by parking spot number, so I walked up to the number I was given by Davonte and started documenting the small scratches that were in and on the car from previous drivers before I drove off to Petaluma CA.When you return your car 🚗 you drive into the parking area where the car was picked up, and they come out to you to inspect any changes or damages and send you a receipt based on the sheet that you fill out before you drive off with the rental car on day one. Then your all set after handing back the keys. No other paperwork to do from there.I will say going from an SUV to a compact car is an adjustment. But that was the cheaper route to go. At least the cars are newer models.

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Name: R****** M*******
Date: 2022-01-04 20:28:56
Rating: 5
Comment: Excellent service! For starters, there was no waiting time in the front desk. The vehicle availability was huge, even though I didn´t have any reservation and it was new years eve. All the staff was helpful and kind. After renting the car, someone broke my window, so I had to return the car to get a replacement. In less than 5 minutes I received a new car which was the exact same model.

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Name: L**** F*****
Date: 2022-01-04 20:04:05
Rating: 5
Comment: I arrived in the evening around 8:30 pm in Oakland airport on a slightly delayed flight from LAX. The car rental company I had pre paid had already left their jobs and shut down leaving me abandoned without a rental car I HAD PRE PAID! Other businesses were open, so I was forced to rent from another company, to get out the the dark, dingy airport region in Oakland.FOX RENT A CAR was still open and they arranged a great deal to rescue me out of my situation. I rented a car for one day and they gave me a fair price.I came back the next morning (very time consuming ) and returned the rental, and talked to the other company to straighten out what happened the night before.I am thankful to FOX employees for working a full shift to serve those coming in from delayed flights especially in the Christmas season.I am very impressed with the Fox companies professionalism as they illustrated great understanding and help in times of trouble.Thank you again, FOX rentals.Sincerely,Linda Felzer

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Name: N****** M****
Date: 2021-11-25 21:03:14
Rating: 1
Comment: The car was clean and ready for pick up it had a lot of dings and scratches and the windscreen had a chip in it in the drivers view. The real problem was driving it, the brakes vibrated the whole car at low speed and braking at higher speed it felt unsafe. I’m definitely not going to use Fox again. They are certainly no concerned about the condition of their cars or the safety of their customers.

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Name: C****** O****
Date: 2021-11-14 03:30:00
Rating: 5
Comment: This was my first experience with Fox Rent A Car. I rented a car during off-peak hours. No line at the counter. The staff was professional/civil enough, albeit without any additional pleasantries.Unfortunately, everyone is masked up now, so that makes the old smile-heavy way of doing Customer Service nigh-impossible.The compact car they gave me was clean, with only superficial scuffs on the exterior. The checkout process was basically self-serve, probably due to a combination of Pandemic Safety Protocols and Intentional Low Staffing. So they dont walk around the car with the customer anymore - the customer has to do that, take pics if necessary, and mark any damage on a pre-printed diagram. Thats what I did.The return process was similar... There was someone outside with a tablet, doing customer returns. Also with minimal contact. No issues there.If I dont get my deposit back, I will update this review. Else, consider this a good review for this budget car-rental company.

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Name: N*** B*****
Date: 2021-10-19 03:11:12
Rating: 5
Comment: Ramon was an amazing customer service representative. When my friend and I flew to Oakland, our flight was delayed and the other car rental company we had rented a car with closed. Fox was the only one open till midnight, and Ramon helped us out with an available car. Big thanks to Ramon for saving us that evening and my friends and I will definitely be renting with Fox on our future trips! :)

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Name: J*** D*****
Date: 2021-10-14 18:06:38
Rating: 1
Comment: Rented a car here for 2 days over Expedia.The recently enforced credit card requirement was not mentioned prior to booking through expedia. When I arrived, I was denied a rental but charged for it. Upon contacting Expedia, I received following email:We received an email from Fox Rental Cars about your concern and they decided to follow the terms and conditions of the booking and not issue a refund.Youre taking peoples money for a service that you refuse to provide?Shady business practices. Will never come here again.

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Name: D***** K
Date: 2021-10-04 18:23:26
Rating: 4
Comment: Check out process was easy, car was clean, return was easy and I was charged exactly what I was supposed to get charged. I dinged them one star because you cant call the company / no customer service. So changes need to be done at the counter.

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Name: J****** M***
Date: 2021-09-18 07:16:50
Rating: 1
Comment: UPDATE: after emailing them a second time, billing department got back to me and were very professional and refunded me for the third car rental I had to get. I appreciate it and thank you!!

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Name: K****** M****
Date: 2021-09-11 15:48:00
Rating: 5
Comment: I booked through a third party website and my rental actually went flawlessly. No line at 11:30 pm, counter attendants were very helpful and friendly. Car performed fine over the course of a 10 day trip with lots of driving, and I paid about a third of the price hertz and enterprise were asking.FYI, I did later receive a ticket for a toll that I thought I had prepaid, so if you aren’t purchasing the toll package make sure you’re familiar with the Bay Area online tolling system prior to picking up your rental.

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Name: L**** H******
Date: 2021-08-06 23:39:04
Rating: 1
Comment: I rented a car using a third-party and I will never ever do it again! I unfortunately have been part of this spirit flight cancellations and I’m so upset that not a third-party people nor the car rental place is willing to let my daughter pick up the car because she’s on a different airlines! It’s bad enough that me and my grandchildren have had to purchase brand new tickets delayed our trip by two days and now losing out $212 for a Rent-A-Car that nobody is willing to help me and then situation I cannot believe that the car rental place cannot make that adjustment I am furious and so upset I’ve been crying for the last six hours

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Name: V******* D******
Date: 2021-08-01 04:02:45
Rating: 1
Comment: I booked a car for a certain price ($455) and ended up paying $1078!!! I was blown away by the increase. I wanted a car in a certain budget range to keep my spending under control and I ended up with a total rip off. The car was not even thoroughly clean. I found used tissues in one of the compartment and hair on the dashboard. The representative was nice and welcoming but the big reason I am not satisfied with this rental is the price difference between the booking and what I actually ended up paying.

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Name: C****** G**
Date: 2021-07-27 20:08:23
Rating: 4
Comment: I left the lot with 3/4 gas, and returned with the same amount. The lot rep charged me extra saying that the change was not updated in the system. Contacted customer service through email and they were quick to resolve the issue in less than three hours. But make sure to keep all receipts, for a well documented exchange.

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Name: S E
Date: 2021-07-21 18:03:30
Rating: 5
Comment: I was a little worried about renting from Fox after reading some reviews. but then again, all the rental companies have some bad reviews. I am not discounting anyones experience, but our was near perfect. We arrived about 7 hours after our original pick up time(flight snafu). Agent said that our reservation had expired after 4 hours. They said they just needed to add a charge to reopen the reservation. They charged us for a half tank of prepaid gas, and told us to bring it back half full (so didnt cost us anything extra in the end). Vehicle was a 2021 toyota 4runner. Was in great shape and clean. (we booked a full size SUV) We were a little confused by the toll road situation, but just paid on-line after crossing the golden gate and also the oakland bridges. (I think all is well, havent gotten any demands for other payments) Price was excellent compared to competitors. Drop off was simple. They did preauthorize an extra $150 or something for a deposit. Wasnt a big deal for me personally (they were giving me a $40,000 car), but could see if you were tight on budget how it could be a problem if you didnt know. Final charge was exactly what was quoted when booked through expedia. Would use again.

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Name: K**** B***
Date: 2021-06-09 00:57:41
Rating: 2
Comment: Rented a car from Fox had it reserved for a certain amount of time now Im sitting in the parking lot waiting for the car. I rented a car and should have told them that I needed the car back because I already had a reservation extension. Theres absolutely perhaps four cars in the entire lot. If I was in a hurry or if I had a meeting or if I had some business matters to attend to immediately I would be in trouble! I think they rented more cars than they actually have. Went to go and look to see to rent another car from another company but unfortunately it was double the price at this time of day. The people that work at Fox are nice and efficient but they have a shortfall of vehicles. Would I rent from them again? Yes if I didnt have to wait! No if I had to wait!

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Name: J** I*******
Date: 2021-04-11 16:00:19
Rating: 2
Comment: This is a really bad company. I had to shorten my trip by one day and Fox Car Rental will charge me an additional $20 to bring my car early. This is in addition to the total number of days I originally reserved the car for. Im paying the full price + $20 for bringing it in a day early. I get to Oakland and they dont have a car I reserved. I give them 2 stars because it is still a better price,

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Name: J*** P*****
Date: 2021-03-26 18:11:34
Rating: 1
Comment: Cheap prices = bad customer service and overall experience.I was given a hard time when I arrived 2 hours after my scheduled pick up time after waiting an hour or more for the shuttle from the airport and after spending more time waiting in line at the office.Then I was given a different vehicle than was promised which had plenty of scratches and dings. The vehicle performed well however, no complaints there.Upon returning the vehicle to the airport, I was then asked to leave and only return once the car was washed because they aim to provide clean cars to new customers. Im not sure how that is my job! This nearly made me late for my flight, just so some minimal dirt on the tires and fenders could be rinsed off.Will never use Fox Rent A Car again.

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Name: n*** e*****
Date: 2021-03-18 16:52:22
Rating: 1
Comment: I recently rented at Fox Rent a Car in Oakland, CA. Although my experience renting was fine, the wait was short, the employees friendly, the return of my vehicle was easy. My problem is that my deposit was not fully refunded. The car was full of gas and I pre-paid online for the full rental price, so that I could receive a discount for paying in full in advance. However, when you rent the car they charge a $150 deposit, which is suppose to be returned in full... Mine was not. My return paperwork shows the car was returned on time and full of gas and that I paid in full at the time of booking my reservation. I called the 800 number to dispute this and waited on hold for over an hour, my place on the call queue never changed. For these reasons, I wouldnt book with this company again. Its stealing from the customer, when the deposit isnt returned. If this is how they compensate for the lower prices, then its dishonest and not right by me.

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Name: E**** J** C*****
Date: 2021-03-09 17:18:08
Rating: 4
Comment: It would be perfect service if the young woman registering me upon arrival didnt get irritated by my questions about the toll deal. She threatened not to let me rent the car. Incredibly unprofessional. I got a good price but not sure Id return. Also, car was dented in the morning and I said that night better light was needed to see dents.

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Name: A******* K
Date: 2021-02-15 05:19:37
Rating: 1
Comment: Dont depend on them having your car even if you pre-paid your reservation in full over a week before your trip. Unbelievable. And since I booked through a travel site, like 99% of travelers, they wouldnt refund my money or try to make other accommodations. The operations manager Michael wouldnt even look up my reservation - he just said he had nothing and shrugged it off. Clearly this happens all the time because if it were rare, he would have at least shown some feeling for our now being stranded at the airport over an hour from our destination. Honestly one of my top five worst service experiences ever.

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Name: A****
Date: 2021-01-06 04:15:13
Rating: 1
Comment: Renting from Fox was my biggest regret of 2019. It was awful while it was happening over the 2019 holidays and the repurcussions lasted through the first several months of 2020. If I had known how much this would end up costing me in terms of time and stress, I would have gone for any one of the reputable alternatives. I would have ended up paying as much, but with normal service.I waited 90 minutes for a car to be available for a reservation I had made weeks in advance. Other angry customers who said they had been waiting for over 3 hours were canceling their reservations, otherwise my wait might have been longer. One customer waiting in line was complaining about receiving a damaged car with its check engine light on. On its own, my wait would have been acceptable, if it were not for the following:-My cars rearest passenger window was vandalized and the administrator assigned to my case was shockingly unprofessional and rude at every opportunity. She was suspiciously combative about submitting an invoice to insurance and was insistant that I pay the damage with my credit card. I asked her to email the invoice they had to my insurance (I provided all their info) and she emailed an incomplete invoice to me instead and told me to do it. She was slow to act and when there were delays, went straight to threatening to send my bill straight to collections. My insurance was very accommodating, happy to pay, and confused as to why the rental company was acting this way.-When I spoke with customer service immediately after my window was vandalised, they offered for me to swap my car in San Bruno (convenient, since thats where I was staying) instead of Oakland (I was in SF at the time) but when I got there, they said there was a $100-$200 (they couldnt give me a solid number?) fee to swap there, that nobody had spoken with them about anything otherwise. I drove from SF to San Bruno to Oakland, back to San Bruno unnecessarily, only to get home well after midnight, when I could have gone straight to Oakland from SF.-Customer service wait times are always over twenty minutes and when I opted for the call-back option, nobody ever called me back.

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Name: J****** C*****
Date: 2020-12-12 17:21:50
Rating: 1
Comment: I would leave 0 stars, if that was possible. I made a Pay-Now Reservation, which you cannot change or be refunded for (that part is conveniently not explained until post checkout). Due to COVID 19 our flights were cancelled and when I tried to refund the reservation, the customer service rep was really awful. Store credit was my only option. I agreed to store credit that could be used within one year and was told that the security deposit would be refunded ($150.00). 1 month goes by and the customer service rep is no longer responding to my emails. I received no instructions on how to redeem my store credit and the refund of the security deposit has not occurred. I called both customer service numbers. One number (the 929 number) is a voicemail box. Nobody answers it and of course it is full, so you cant leave a voicemail. The 1-800 number is also completely automated and has no customer service agents available. It appears that my rental amount (~$190) and the security deposit (~$150) is gone and I have no recourse. This agency is a scam from start to finish.

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Name: A***** D****
Date: 2020-12-11 13:35:02
Rating: 2
Comment: The car was clean and better than I expected. The desk service was good. The call center is terrible. I had to change my reservation to return the car a day early. When picking up the car, the attendant said there was an after hours drop off. When I called to change my reservation, the person said I had to drop off the car within business hours, which was not possible due to my flight take off time. I asked her to confirm with the desk staff at the airport since they told me they had an after hours drop off. She did not contact them and said they do not take calls and that I had to go there in person. I went there in person and they told me they had an after hours drop off. The person on the phone threatened me that if I drop the car off after hours it would abandonment of the vehicle and I would be liable. Then why would the desk staff have an after hours drop off. They were unfriendly, unsympathetic, and threatening. The call center were a waste of time.

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Name: * J*** * B****** *
Date: 2020-11-16 16:26:16
Rating: 5
Comment: We drove cross country in the rented SUV and it performed well the entire trip. We were able to rent the car for 3 1/2 weeks which worked out well for us. We needed to extend for one day and the process was very easy, over the phone, with customer service.The young lady that assisted us at the rental counter was very friendly and made the process enjoyable. The young lady that assisted us with the return was also friendly and professional, it was also an easy and enjoyable experience to return the car. Altogether we are very pleased with the experience and we would rent from Fox again.

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Name: D***
Date: 2020-11-11 01:17:50
Rating: 1
Comment: My car broke down in the middle of Nevada desert around 5pm ( 32 degrees Fahrenheit) called road side assistance also costumer service none responded called several times and finally roadside call back after 6 hours. I had to hire a Mobil mechanic in order to get the car back on the road. I talked to Fix rent a car manager when I returned the car and she said she will send me an email with a discount on my next rental and She never did. Thank God for the people that helped me and my wife to be able to make it home safe.

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Name: A***** B*******
Date: 2020-10-10 20:44:57
Rating: 1
Comment: They need to look up the definition of reservation. Had a reservation for a minivan at the time our flight was to arrive. When we arrived we were told yeah everyone has a reservation and it will take 30- 45 minutes to get a car over here and we will call you when its ready.Update: After waiting 35 minutes I returned to the desk and asked for an update. After getting on the computer the attendant informed me that he didnt see any minivans that were supposed to come in at all that night. So I guess they were planning on letting my family of 6 sit there all night waiting for no reason. I went to the Budget rental desk where a very helpful lady got us a minivan. I will never consider Fox again.

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Name: J** S*****
Date: 2020-09-22 18:09:56
Rating: 5
Comment: Jason from Fox Rent a Car at the Oakland International Airport was fantastic. We had some confusion from the onset over who could pick up the rental and drive it away if an absent person reserved it in his/her name. He patiently and clearly explained everything to us, we made some changes to our reservation, we had to wait a bit outside of the line, but it was ok—we got the car make and model that we had originally had our hearts set on renting (Wrangler). He Actually saved us money too by offering us the toll package (I didn’t know there were tolls driving from Oakland to San Diego) and some other ad ons. He was an expert at his job, great at explaining everything and very respectful, kind and just genuine even in a pandemic (I noticed that they were short staffed), so 5 stars to Fox and Jason!

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Name: J**** M****
Date: 2020-09-20 21:22:46
Rating: 1
Comment: I’m not one to complain or post negative reviews but this last experience was extremely upsetting. I’ve used Fox Rental multiple times out of the Oakland airport location and have had a good experience.I understand unforeseen circumstances come up like when I waited for my rental for 4 hours because their detail shop was having issues. I waited and never made a complaint.But this last time took the cake. I was given a 2020 Mitsubishi Outlander with only 8700 miles and it broke down 3 exits from the rental place on the freeway on my way home.I called roadside assistance and the rep begins to ask how many miles does the vehicle have, did you hear any noise prior to taking the car off the lot, what is it doing and so on and so on. I’m not a mechanic nor do I believe these questions are important. I told them where I was at but he kept insisting I provide him with my cordance. No dice.I leave the rental on the side of the freeway because I was more concern for my safety. Go back to the rental office and everything went smoothly till it was time to check out with the replacement. I was informed that I could not take the replacement BUT in fact they would have to drop me off and leave me there with their broken down vehicle in (80 plus degree weather and no a/c) and wait abandoned on the side of the extremely busy freeway till the tow truck arrived. I told them no way and said one of the Fox employees would have to wait with me till the tow truck arrived.Here is the icing on the cake I was then told that if the vehicle was hit I would be held responsible for leaving it on the side of the freeway. So my question to you Fox, if I was in the piece of junk you rented out to me and it got hit while I’m waiting for the tow truck would you have paid my medical bills for any injuries sustained?Appointment was at 10:30 and it is now 2:30 and it looks like I’ll still be here for another hour or two.The sorry thing is after I post this Fox will respond with a generic automated reply. And to email customer support if I still need anything and they’ll get back to me in 48 hours.

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Name: M**** C******
Date: 2020-09-19 03:50:34
Rating: 1
Comment: I booked and paid for a SUV with Fox, two weeks prior pick up date (09/14/20). When I got to Oakland Airport for my 12noon pick up, there were 4 people in front of me and a few others sitting on the side. Each of these people were waiting on their vehicles that had not been cleaned yet. When my turn came, the lady at the desk said, my SUV would be ready in 30mins. One hour later, I was still waiting as the others in front of me. I ask to speak to the manager, who showed up 20mins later. He was not only rude to me, he was rude to his co worker behind the desk, who was doing everything in her ability to help all of the waiting customers.By the time it came back to me to get the SUV I paid for two weeks in advance, I was told there was no vehicle for me, but they could give me a small compact! Two hours later, I left with no car. I missed an important interview and I missed the outing that had been planned with family members. It ended up that I had to get a uber to my destination as I had no other means of transport.Later that evening (4.45pm), I get a call from Fox, saying they had found me a SUV!! By this stage I had long left Oakland and certainly would not be returning to Fox Car Rental for anything.This place is beyond the worst I have ever experienced, and I will never give them service again. Avoid Fox Car Rental and believe all the previous 1* reviews that come before me.

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Name: J****** O*******
Date: 2020-08-17 21:23:17
Rating: 1
Comment: If I could gone a ZERO I WOULD! It’s the second time I come during Covid and my car wasn’t turned in for 2 hours to me. I had to wait 2+ hours to get the car I RESERVED. I talked to the manager and she apologized and said they were understaffed. The ppl at the counter said there was 1 person cleaning the cars. HOW IS THERE NOT MORE EMPLOYEES DOING THE JOB? HOW ARE YOU GOING TO TAKE ALL THIS MONEY FROM US AND NOT BE ABLE TO PROVIDE THE SERVICE YOU ASSURE PPL OF?!?! I am beyond angry. This is unprofessional and absolutely unacceptable... no credits were offered... NOTHING

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Name: 0 �******* S**** 0
Date: 2020-08-10 07:51:32
Rating: 1
Comment: This company only uses the few cars they have as a front to draw in victims. Renting cars is only a side hustle. They rent far more cars than they have. Their policy is written such that even though they knew they had no cars, you must wait 3.5 hours after your reservation time ( even if it was booked weeks in advance) for a car they do not have to maybe show. If one does not show after 3.5 hours you become eligible for a refund.After the woman at the counter told me no cars would be returned the day of my rental and because of this I would be eligible for a refund, I asked for this in writing with a signature. She refused and proceeded to cancel my booking. She refunded my deposit, but not my rental fee. She then told me that she made a note associated with my rental that no cars would be available so I should be eligible for a full refund. She told me to call customer service for the rest of the refund. I did. An hour later customer service answered (mind you, I am sitting at the Fox rent a car counter) and told me the woman actually made a note that I was not willing to wait. This causes a forfeit of my refund. I told the customer service rep I said to only cancel if a full refund was possible. He told me a manager would call by 9 and to continue to wait at the counter till then. I did. No call. I proceeded to find the original woman that wrote the note and caused the loss of my money (she had immediately left the counter and hid about 10 minutes into our interaction). I asked her why she wrote what she did. All I wanted was to pick up a rental car. I never said I would not wait. She told me she did not want to talk to me anymore and ignored me. I then went to Alamo and rented a car. Fox is not a real company. They will do what they want with your money. They will not abide by any legal interactions with you. Any dealings you have with them, record with a camera and microphone everything. If you have given these people money, I am sorry.UpdateFox responded to me offering a refund. A refund has been received.

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Name: S******
Date: 2020-07-24 19:11:39
Rating: 1
Comment: Had horrible experience, never ever go there. I had a reservation and even double confirmed a day before calling customer service and physically going to Oakland airport car rental. Guy with glasses confirmed, “yes the car will be available tomorrow at 7 am or any similar vehicle with seven seater” and we left. The following morning at 7 am, girl named Ashley she said, we don’t have a car, and I said we have reservations and even confirmed about it twice. But she said “what do you want me to do?” And even told my friend she would call the police, but why? Why you need to mistreat us? She even made us look bad in front of other people. How can you even treat a customer like that, that’s how you people are trained? At least have some courtesy and not raise your voice. Because we are people with color? We were left with no choice at all, please be respectful and what you representing behind that desk wearing a Fox rental uniform.

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Name: S****** T*******
Date: 2020-07-20 15:36:02
Rating: 1
Comment: There was an extremely long line at Fox and 2 employees walked by. However, neither one assisted the 1 person at the counter. Although I had prepaid for a Dodge Charger, I was informed that there would be a hour wait! So I patiently waited for the vehicle. When the vehicle became available, I could clearly see that the level of sanitation needed for this pandemic had not been met! Then I was told to walk around the car and mark it myself on their paperwork. Upon returning the car, I did not receive my receipt. I initially went to the internet chat, which is not a chat. You provide you issues and basically email your thoughts to Fox. And then I called and held for 30 minutes to not reach anyone! So I woke up to call FOX rental car and been holding 25 minutes at 8 am 07/20/20, because returning my rental car has not provided me a receipt all while having charged me a $500 deposit! My issue is to be returned my $500 completely! This is not a good rental car company! If you have to use Fox rental car, you will learn patience from all of the terrible service without assistance!

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Name: E* D********
Date: 2020-07-17 18:08:13
Rating: 1
Comment: I read the reviews of Fox Rent-a-car in Oakland, so I planned accordingly.I prepaid for a 4 door Jeep wrangler or similar Specialty Full SUV. I booked on Foxs website and prepaid because I wanted a particular vehicle and I wanted a smooth process.It wasnt smooth at all.The counter clerk juggled customers as they came in while simultaneously training the employee next to him. As he did this, a man in a blue shirt came in through the front door of the car rental terminal, walked up to the clerk and stuck a temperature device to his forehead and said all good before he disappeared into the office in the back.Is that the new manager? The clerk asked. The trainee shrugged. It was his third day. Turns out, he is the new manager.I was told my car wasnt available and was offered a Chevy Equinox instead. I had booked and paid for a full size SUV, so I declined.Its okay, the clerk said, if you can wait 20 minutes, well have one ready.20 minutes went by and he called me over, I got word from the yard, he said, and we wont have a Jeep Wrangler ready for 4 hours, so you can wait, or I can upgrade you to an Outlander. 2020 all black.I nodded. An upgrade sounded alright. I thought an Outlander would be a Highlander, but if you know cars at all, there is a big difference between a Mitsubishi Outlander and a Toyota Highlander.Paperwork in hand, I exited the car rental terminal. I walked along a long line of parked Wranglers, big hulking machines on the cusp of being ready to rent out. Then, I arrived at the parking-lot with available vehicles and I saw 3 SUVs, all Mitsubishi Outlanders. What an ugly vehicle. All the other vehicles were sedans and economy cars except for one red Toyota Highlander with someone inside it.I knew I was stuck. Accept the Outlander, take a sedan, or wait 4 hours for one of the Wranglers coming down the line.Inside the Mitsubishi, I reached down to move the seat forward and my fingers clutched a piece of plastic. I pulled it out and looked around the car. I couldnt tell where the piece of trim belonged.The rest of the SUV looked like it been the site of a frat party. Strange fluids, spilled on the cheap plastic interior by the previous inhabitants, had coagulated into a sticky mess. The backseat had a suspicious looking brown smear on it.I opened the cup holder in the front and it popped up askew, obviously broken. It had sand in it. There were over 30,000 miles on the 2019 vehicle. Definitely not the brand new 2020 upgrade I was promised.When I turned it on, the engine ran roughly. I drove to the kiosk to check the Mitsubishi out of the lot and handed the woman my papers. She walked around the vehicle and circled marks here and there. She was going to speed me through, hold on I said, theres a piece of plastic. I reached under the seat and pulled out the large chunk of trim and handed it to her. She shrugged, circled something on the paper and took the plastic away. I pointed out the center consul, demonstrated how it was broken and showed her the sand, its okay, she said.Are you sure? I said.Im positive she said.I drove through the gate disgruntled and defeated in that swerving rattle-box death trap of a Mitsubishi. There was so much play in the steering wheel, I felt like I was driving a 1987 Plymouth Fury. I checked the rear-view mirror and saw the new Manager had exited the lot behind me in that shiny red Toyota Highlander.The reviews that I read of Fox rent -a -car in Oakland prior to booking are 100% accurate. Though I tried to make the process easy and smooth by booking directly with Fox and prepaying, I still had a bad experience and my vehicle was downgraded. This branch is a joke and renting a car there feels like a roll of the dice, especially during this pandemic. Given the poor state of my vehicle and the hasty manner in which it was cleaned, if it was cleaned at all, I doubt proper sanitation methods were used to sanitize it. Not only is it a mechanical death trap. It could be a virus death trap as well.

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Name: L****** X* B****
Date: 2020-07-12 23:29:40
Rating: 1
Comment: Ill start off by saying if I could give them zero stars, I would, BUT thats not an option. This is by far the absolute worst rental car experience I have ever had. Let me cover the number of issues that I have encountered since renting their vehicle.First I went to the Oakland Airport location to pick up the mid size SUV I prepaid for. When I got there the agent informed me that there were no SUVs available and she would call me when one becomes available. Instead of waiting at the counter I went home to get my belonging together for my trip and informed the agent I was doing so. Almost 2 hours past and I didn’t hear from her and couldn’t get in contact with customer service because the office was closed. Because of this I made my way back to the location and she informed me they they still didn’t have any SUVs. At this point I was very frustrated and already 2+ hours behind schedule so I agreed to taking an available Toyota Camry. My partner and I got in the car and immediately realized that the car was way too small for us.In the lot there were a few SUVs (most needed an oil change and one just needed to be clean). At the time I was so bothered by the whole situation that I decided to take the trashed (cups, bottles, cookies, and other debris all over the back seat. It also smelled of cigarette smoke.) outlander. After driving it home to Oakland I realized that I couldn’t bare the smell of the cigarettes so I decided to exchange it at the SFO location. They gave me a different SUV that was clean BUT also reeked of cigarette smoke. The smell was so unbelievably overwhelming that I had to return it and get ANOTHER vehicle. Upon receiving the THIRD SUV, that was finally cleaned properly, I was able to begin the trip I reserved the vehicle for.As I’m traveling to my destination there are numerous maintenance lights on the dash board that come on and go off automatically signaling the vehicle may need to be serviced. At this point I am incredibly disgusted and inconvenienced totally by this rental car experience. To add insult to injury I called the customer service phone number provided on my rental contract and after being told that there are 10 callers ahead of me and sitting on the phone for TWO HOURS, the automated operator came onto the line and said that your offices were closed for the day and ended the call. Getting in contact with customer service was TRASH. Due to the many issues I spent at LEAST 5 hours in total waiting to speak to a representative.I have never had such awful experience renting a vehicle in my life. If I were you I would rent from any other rental company and just pay the the extra amount of money for a piece of mind.

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Name: J******* M****
Date: 2020-06-29 20:12:34
Rating: 3
Comment: This is really a get what you pay for. My vehicle smelled like smoke and the passenger seat headrest was covered in dandruff. I personally sanitize the whole car with Lysol wipes in this COVID-19 era due to my concerns that the car didnt seem clean..The vehicle performed great. The price was affordable. The return was easy.Pick up took a while and the $500 credit hold was just a little off putting.

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Name: H**** P*******
Date: 2020-05-29 01:42:15
Rating: 1
Comment: Fox car rental is completely pathetic. I will never rent from them again. Not only was my reserved car not available, but they had one car available, which was a two seat sports car that basically had no back seat. Then, there was no one there and I could not leave the car and drop the keys at 8am on the return day. They opened at 9am and the lot was blocked so that cars could not be left. I had to leave the car in the road entering the lot with the keys in it. It was a complete money-making scheme to force people to return cars early a day before. If you rent with Fox, you will not do it more than once.

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Name: G E******
Date: 2020-03-01 20:28:07
Rating: 2
Comment: I reserved a full sized car because my wife has painful neck and back issues and we needed the softer suspension/ride of a larger sedan. Upon arrival at the rental center we were told they were out of stock of full sized cars and upgraded us to a small SUV with a very stiff suspension and very uncomfortable seats. I asked what other choices were available and was told we would have to pay for a larger SUV as the only other option. The clerk at the rental counter was completely indifferent to situation and seemed reluctant to even engage in conversation, much less accommodate our requests. The small SUV we ended up with had numerous dents and scratches which the friendly woman at the checkout/inspection station was very helpful in documenting and insuring we would not be responsible for, hence the two stars instead of one. All told, Fox did not provide the vehicle we reserved or expected and the condition of the car we rented was poor, to say the least. Fox seems to be the least expensive of the larger rental companies at Oakland and judging from this experience, I can see why.

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Name: D** M****
Date: 2020-02-05 17:21:40
Rating: 1
Comment: Not the one on picture at the time of booking neither it was the same size as in picture. The one they gave us was smelling badly marijuana and smoker car, and Booster seats were not going down. we couldn’t stand the smell and had to return it right there. They helped very quickly. Second car They gave us was washed from outside with tire scraped and not clean inside still previous users milkshakes spots on dash board. Total cost was expected of three days usage $89-$120 we were billed with hidden changes for $298.98 This was my first time with fox and I will never get it again.

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Name: E** L
Date: 2020-01-23 02:36:44
Rating: 1
Comment: 1/22/2020 Update: emailed customer service as requested well over a week ago and submitted the satisfaction survey that was emailed to me. In that same survey I also checked off that I allow them to contact me regarding my experience and still havent heard anything. Also I still do not have the $25 refund come up on my credit card statement. Its been well pass the 5-7 business days usually these things take for processing. This company definitely doesnt care to reply or correct any wrong doings.TLDR: get everything in writing or youll get screwed over and charged extra when youre expecting a return.Didnt think that my experience would end so badly. I went in on Friday to pick up my SUV rental that I booked for 530pm. When I showed up not only did they not have the car available as stated during the time of booking, they only had a lower mpg dodge caravan available. They only had caravans. I really didnt want to wait the hour+ to see IF a SUV will be available so I chose to take the readily available caravan. The agent that checked us out at the counter was very personable and friendly so I felt really taken care of even with the mishap. He promised a brand new 2019 caravan with outrageously low odo. After going over the terms (ever heard of a $1k deposit thats immediately taken out of your bank card?) and agreement he noticed that we were supposed to return the car Sunday at 10pm. He asked if we could return it earlier say 630 or 7pm because if we did then he can get us refunded for a day rental since we checked out our car so late Friday evening - essentially wed get charged only for 2 days instead of the 3 we paid for. I thanked him for the info and told him well definitely try to do that! We get our car, odo definitely not as low as he stated but whatever, we left with the mindset to change our plans Sunday to make the 630pm deal.Come Sunday we ended up clearing our schedule and being able to bring the car back with the full tank of gas by 4pm. I get to the return lane and its packed up to beginning of the entrance with parked cars. I squeeze the car in the last spot right up after the blades at the entrance. I get out and theres no attendant. An agent pulls up right behind and quickly checks me out. Receipt is emailed to me and its hassle free. I ask her if the day refund will be made and if I need to do anything and she says she doesnt know anything about a refund but theres an early charge. She quickly directs me inside to the counter and tells me to speak with her manager. Confused, I check the receipt I just received in my email and noticed I was only refunded $975 of the $1k deposit. In my mind Im remembering how at checkout the dude was saying how in his years of working there no one has ever not had their full 1k refunded so Im thinking thats weird. I get to the counter and 2 agents are there. I explain my recollection of my conversation with the agent on Friday and they both looked apprehensive and confused. They said theyve never heard of a customer being refunded if they turned in the rental early and that the agent must have been confused with something else that day. I emphasized I remember clearly what I was promised and they told me I shouldve gotten that agreement of the refund in writing. Apparently customers just shouldnt trust their employees words. Fine, then its my fault for trusting them now Im stuck with an early return fee because I was trying to make the deadline some other employee promised me at the beginning. I asked for the refund on that fee and they thankfully obliged. Some bad math later and a couple minutes of keyboard punching I was given the $25 refund and the receipt reflecting that. Essentially a problem was created from no where that spiraled into a bigger mess.I wouldnt recommend this company to anyone nor will I use their services again.

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Name: E*** O***
Date: 2020-01-18 01:23:30
Rating: 5
Comment: I was a bit nervous about reserving with Fox because of the negative reviews here, but we had a great experience. They didnt have the sort of car wed initially reserved, but asked us what our primary concern was about a car (it was gas efficiency) and they got us into a great little Jetta that was a lot of fun to drive. It did indeed get great gas mileage, which we appreciated. We had no issues with picking up or returning the car, and the car itself was in great shape.

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Name: S******** H******
Date: 2019-12-30 19:51:44
Rating: 5
Comment: Staff we had was helpful and friendly. Took a bit of time, but no more than normal - even got a vehicle upgrade. No issues with pickup and return to another location (LAX). Would rent here again. Read the fine print when booking and make sure you purchase insurance when booking so youre not surprised by any hidden fees.

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Name: K** M*****
Date: 2019-12-27 07:03:46
Rating: 1
Comment: If only I had read these reviews before trying to rent from them. They are hilariously bad.My experience seems typical: I had a reservation, but when I arrived, they had no cars and were unapologetic. I was told I would be contacted within 2 hours when a car became available, but I never heard from them.Clearly they overbook by a very large margin, and have no regard for their customers. Its a a really horrible way to operate.

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Name: K*** S******** (***********
Date: 2019-12-15 20:30:27
Rating: 1
Comment: I booked a car through Orbitz, they have $10 collision protection but when I arrived to pick up the car, the employee Al said next time I should purchase insurance through them because it is the same price as Orbitz. So here I am booking another car and the insurance is NOT the same price, its $13 more per day and they are making it quite difficult to rebook so I can pay the Orbitz insurance instead. The lady Harmony at the desk, is extremely rude and unhelpful, its clear the employees have no desire to satisfy their customers.Do not purchase their over priced, book through Orbitz and dont let their crummy employees swindle you into a higher price.

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Name: C****** G******
Date: 2019-12-12 03:23:01
Rating: 5
Comment: I was in and out really fast, the people were nice, and the car was great. My father booked the car and I was pretty worried when I saw the bad reviews, but I had no trouble at all. The whole transaction was very smooth, I had a good experience here. Would use again.

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Name: Y**** K***
Date: 2019-11-29 21:24:06
Rating: 1
Comment: I made a reservation for a full sized suv, to be picked up at 6am. I had to wait an entire hour just for them to let me know that they didn’t have the SUV that I booked and paid for in advance. On top of that they tried to down size me for their inconvenience. If you knew ahead of time that you wouldn’t have the vehicle I paid for you should of sent an email or called me (the customer) and let me know. I continued to wait until they had an available vehicle that I didn’t reserve originally. It’s frustrating, clearly they are renting out vehicles that isn’t available in the first place. Beware when booking under this rental spot, you will have to wait for hours and you will not receive the car you paid for. Very dissatisfied and disappointed.

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Name: K***** C*******
Date: 2019-11-18 23:31:39
Rating: 1
Comment: I rented the 2018 Mitsubishi Outlander and it is too dangerous to drive - the transmission does not work once you hit 40 mph. So the car revs without getting to the next gear and then surges ... on the freeway. The VIN is below - I wish they would take this car out of circulation at Fox.JA4AR3AW6JU014505 is the VIN and BKS0656 is the plate.

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Name: K B***
Date: 2019-11-02 18:09:32
Rating: 1
Comment: First time Fox renter and it will be my last. Rented a mid-size car weeks ahead of our trip and arrived to find the only car available was an economy the size of a smart car. Not only was it not big enough to fit our luggage, they also didnt offer to charge us the cheaper rate.Their only attempt to fix it meant stealing a full-size car from someone who had already claimed it, which resulted in a verbal argument in the lot.As if all that wasnt enough, they overcharged my card after the fact and waiting on hold for their customer service was a minimum one hour wait.The whole experience was a nightmare. Never again.

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Name: M***** U*****
Date: 2019-10-16 15:31:49
Rating: 1
Comment: If you book with priceline be careful this company will charge your credit card an extra $1000 hold. The clerk then changed it to $500. Their customer service is non-existing. They do not answer the phones and do not return emails. I would pay the extra money and go elsewhere. They still have not refunded the extra $500 they took as a hold. Worst experience renting a car. I suggest going with Avis or Budget.

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Name: P*** N******
Date: 2019-10-14 02:48:38
Rating: 1
Comment: If I could give negative stars I would. I had a confirmed reservation for a minivan at OAK for Saturday at noon. When we showed up they had no cars on their lot (so they either accepted reservations for more cars than they own or they rented cars to walk-up customers that did not have reservations rather than truly reserving cars for customers with reservations) and I was told they would not have a minivan or larger capacity vehicle until the next day. I asked for compensation and was denied. I then used a travel app and was in a vehicle from another rental car company within 30 minutes. I will be filing complaints with the FTC, the BBB, and the Tennessee and California Attorneys General.

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Name: A********** E******
Date: 2019-10-05 18:29:43
Rating: 1
Comment: We had reserved and prepaid a car at this location and waited in line for a long time. When it was our turn they were out of cars and acted annoyed and rude when we asked them questions. Staff is not trained well and unprofessional. Not worth booking with them even if rates are a bit lower then other providers. Company should at least train their staff to be polite and not tell customers who are friendly and ask 2 questions “I am done talking with you”.

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Name: H*** M*******
Date: 2019-10-02 22:20:30
Rating: 1
Comment: Terrible customer service at Oakland airport. They didnt have the car I was booked for. They refused to give me the next available car class. The attendant told me I was out of luck and to call Priceline. She was extremely rude, wouldnt give me her name and refused to talk to the priceline rep or let me talk to the manager. (Priceline later refunded me the upgrade charge). Dont recommend this company nor renting from oakland airport. My experience at SFO across the bay, night and day.

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Name: D***** G********
Date: 2019-09-24 06:37:31
Rating: 5
Comment: I was hesitant after reading reviews, but I had NO ISSUES WHATSOEVER.The car (interior) was clean. 27,000 miles. The exterior was a little dirty, had what appeared to be mud specks along the side. But I documented them on paper report before leaving lot. (And I took photos)The workers at the desk were friendly and chatty. (If you have little patience, you probably would have been a little annoyed. I didnt mind)I brought the car back 15 hrs early. I was told they charged for early returns, but there was no extra charge. (The early return charge is if you return earlier THAN 24 hrs your supposed to return the vehicle)I did not have a credit card, but did have a roadtrip flight ticket, so they allowed me to use a debit card. The debit card deposit is $400.

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Name: C****** W*******
Date: 2019-08-27 00:08:30
Rating: 1
Comment: If I could give a zero star (or negative) I would! We rented a car from them in Nov 2018 and returned it appropriately to their kiosk before they were open and placed the keys in the appropriate box. Come to find out 3 weeks later (via a text message) that they accused us of stealing the car! By Feb 2018 they would no longer update us on the situation and told us we could only get more information from the police (who also would not return my calls). I called today (August 2019) to get an updated police report and turns out in April 2019 Fox told the police that the car was reported stolen in error! Fox never told us the car was found and has yet to apologize for reporting us as thieves to the police. Terrible customer service, terrible communication from the Oakland office and corporate, and zero follow up and/or accountability on their part. We will never rent from Fox Rental Car again unfortunately... If their customer service department would like to try and remedy the situation they are welcome to contact us!

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Name: A**** B****
Date: 2019-08-06 20:08:28
Rating: 1
Comment: I had booked a rental car for 10am and I arrived at the rental desk at 1015am. Fox Rent A Car had the longest line up compared to the other companies. As I waited I watched others that came on the same shuttle bus as me pick their cars from other companies and leave. I waited in the line and watched the staff call up people that were sitting to one side. First clue I should have called an Uber right then. I waited until 1130am when it was my turn. The staff asked for my ID and credit card. As I handed them my ID, I said I have a reservation for 10am. As she rolled her eyes she said so do all these other people, there isnt any cars. I asked how long I would have to wait because some people had been waiting 45mins. I was told it could be 2mins, 20mins, or longer. I used Flight Hub to book my car rental and they said I need to speak with them regarding a refund on the insurance I prepaid, I bet that will be a fight to get back. Avoid Fox Rent A Car I took an Uber.

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Name: C******** W***
Date: 2019-08-01 10:22:37
Rating: 4
Comment: We had a great experience here the staff was very helpful. Im giving 4 out of 5 stars only because they did not have the vehicle I reserved online so we had to get a minivan. It was also a bit dirty inside like it wasnt vacuumed but nothing terrible.

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Name: B**** M***** �******
Date: 2019-07-20 16:38:34
Rating: 1
Comment: We booked two cars with Kayak for 9am,we arrived to the rental car office and they didnt have the cars. Instead of offering us a similar car for the same price we paid they made us pay a bit more for a similar car. Is this customer service? It is not our problem if they dont have what we booked. I wouldnt recommend it

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Name: B****** J*******
Date: 2019-07-15 23:37:37
Rating: 2
Comment: As they say you get what you pay for. Fox was the cheapest when we rented a van for 8 days, but when we arrived the van we got had trash in it and was very dirty. We asked for another van and that one was cleaner but still not great. After a few days of travel we realized one of the doors didnt lock, so we had been leaving our car unlocked with all of our luggage in it! Overall poor experience and I would choose another company next time if the price is only a little more than Fox.

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Name: A* H******
Date: 2019-06-24 22:03:01
Rating: 3
Comment: I rented the jeep renagade for 4.5 days. Customer service wasnt bad but wasnt great either. The jeep had two front tires that shouldve been replaced probably months ago. The interior had white dog hair all over & smelled like someone smoked a Blunt in it shortly before I picked it up. The only reason they get 🌟🌟🌟 is cuz the price was great compared to their competitors. Otherwise, would have been a 🌟 although If in Oakland again I might consider renting from here again. But only if the price beats everyone else by a lot.

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Name: J***** F****
Date: 2019-04-10 20:13:34
Rating: 1
Comment: Made a reservation for a full size car. Got in and they only had minivans. First one they put me in smelled like urine and smoke and had many cigarette burn marks. Asked for one with lower mileage .The form said 600 miles. Got in and it also had over 69,000 miles. Not worth the 10 bucks a day you might save. Terrible.

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Name: S***** T****
Date: 2019-04-02 17:52:32
Rating: 1
Comment: Horrible service (mostly just slow, staff are okay but have zero empathy for how inefficient their reservation system is,) and definitely not the most impressive cars in the industry, but you get what you pay for and Fox will almost certainly be the cheapest option in Oakland. Be ready to wait a while at the counter (they have minimal staff and process customers very slowly), and dont expect to have the same impressive vehicle options of the major companies, but if you play your cards right youll get what you need for an excellent price. They probably make most of their money on fees and add-ons, so just be careful to make sure you only pay as much as your original quote (theyll try to tack on extras or charge for something stupid, but if you complain theyll usually reverse the charge. It looks like the CA departments of insurance is now forcing them to display a clear disclosure that customers DO NOT have to purchase their extra insurance and that their sales staff ARE NOT qualified to evaluate/recommend -- got a huge laugh reading the sign after years of resisting their aggressive sales tactics...

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Name: R** M******** (*******
Date: 2019-01-13 17:15:54
Rating: 1
Comment: Fox Car Rental need to take a lesson in Customer Service, made an online reservation several days in advance with a pickup at Oakland International Airport. On arrival we had one customer in front of us at the checkin counter and it appeared the had some issues re a vehicle being available and after some 39 minutes wait we also face the same problem of no vehicle being available and could have to wait upwards of 1 - 3 hours. ( was offered a larger car at 4 times the agreed rate of our booking)The Fox agent then said if you go to X web site you can get a vehicle from several other rental companies for $$$.... do Fox have a policy of giving a low ball price then on the day the game plan changes based on supply and demand.Alamo Car Rental to the rescue with awesome Customer Service and a mid size vehicle for not a huge difference over Fox.Fox Car Retail you have lost a Customer for Life and you need to lift your game and the quality of your front line staff and customer service.Our Fox Experience has been told to our friends and my co-workers and the ripple effect has been large.

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Name: F**** C******
Date: 2018-12-26 21:32:39
Rating: 1
Comment: We reserved and paid for two cars, weeks in advance -- we arrived to learn that our reservations would not be honored on-site, because they had no cars to offer us... Ended up waiting hours in the lobby for cars to become available when we had resvervations.In addition, they falsely advertised free shuttle service between SF airport and Oakland airport that did not exist. We ended up having to pay for a $100 Uber to get between locations when a free transportation service was promised. Getting ahold of corporate was impossible, and incompetency was at every turn. Sales model is built with complete negligence to the customer, and hinges on being a corporate sham.Dont trust anything they write on paper .Their word holds no weight.

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Name: T**** B**
Date: 2018-12-24 18:51:20
Rating: 1
Comment: If I could give no stars I would.This is not the location I originally rented a car from. However, when I try to get a hold of somebody to discuss my inconvenience any office number automatically took me to a customer service number and every time I called there were more than 10 callers ahead of me.The issue began with them giving me a dirty car that smelled like cigarette smoke. My mistake was driving it off the lot to begin with. It was myself and my infant in the car. I don’t smoke, so I kept getting headaches from how strong the smell of smoke was in the car. When I tried to swap the car after speaking to a customer service rep and her telling me there were cars available for the next day pick up. I drove 2 hours to get to this location just for the people to tell me there aren’t any cars available. So I compromised and asked if they could at least clean out the car to make the smell go away and the supervisor told me “no” i tried to get her to understand the situation of how dangerous it is for my infant to be inhaling the residue of cigarettes and all I got was rude customer service. It was a horrible experience!!!!!!!! DON’T DO IT!!!

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Name: W*******
Date: 2018-11-11 01:37:15
Rating: 1
Comment: ***** I WISH THERE HAS ZERO STAR AS OPTION***** The van i rent on Nov 10 2018 is the not starting after i drove for 8 miles. After i called the customer service and they sent someone to gave me a jumpstart of the van, but it doesnt working at all because the car starter(I dont know the specific name of that part) is broken, and that is 2016 van. So they made me call the customer service again, and they said someone will exchange the car for me as where i located. Then after 2 hours, there still no one come by for exchanging the car for me and i call them again that i want to cancel the car because it took them forever to come by; the place i located at only 6 miles away. When i try to cancel the car, they told me the company already sent someone for exchange the car and i will be end up be charging if i try to cancel the car. That is the worst car rental company i ever had. This is my first time renting a car from Fox and also my last time ever doing business with them. Yes they are cheap, but thats what you get with 10 dollar differences from other car rental company. Good luck to whoever going to rent a car from them and i would never recommend anyone i know renting cars from Fox Rent A Car.

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Name: h***** v
Date: 2018-10-08 16:24:53
Rating: 1
Comment: I have rented Vehicle at Oakland Airport on Oct 5th 11:00 pm and had issues with the left front tire as it was wobbly and making noise while driving but could not return back immediately as it was pretty late for me .Hence called the next day around the airport and your customer service was not working had to call the Fox Rental at airport and was on call for 35 mins but it did not connect at all. Tried from my friend mobile too and gave it up after waiting on 15 min.I used it on Saturday the same way and used my friend car on Sunday and returned your car on Sunday night with out even using it on Sunday.This is purely a waste of money for me.Even during the pick up I really had issues with the guy at counter as he says my booking costs me $186 but my reservation shows at $171 .He even printed the form which was showing 171 but not sure how he saw $186 on his machine. Again 2 mins later he says it is showing only $171 with out making any changes. This was just a waste of my time explaining him.I have always rented at Enterprise or Alamo but never had issues.This is my first time with Fox and it was a pretty bad experience which made me decide that I will never rent from you guys again.The Response at the counter in Oakland sucks big time.Sorry to say but I feel the manager at this location is not competent too.

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Name: K******* T***
Date: 2018-08-22 12:33:22
Rating: 1
Comment: The company should definitely consider their employment policy, the woman responsible for our rental left earlier than we were even able to rent a car previously reserved online. Not to mention that she was not possible to find our central European country in her system constantly telling us that such a country does not exist. I would definitely not recommnend anyone to use their services, primarily not in Oakland.

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Name: D*** M**
Date: 2018-08-01 20:37:31
Rating: 1
Comment: They gave me the car I booked, brand new, and were pretty easy to deal with. So why 1 star? They gave no explanation of what the prepaid addons were and didn’t let me read the full agreement until after I’d already signed. Essentially prepaid tolls turned out to be an extra $9 per day charge for the entire rental. When I asked the rep what it was she simply said I could go through the fast lanes on toll bridges. I asked which bridges had tolls. “All of them” she replied. We only went over one toll bridge and ended up paying $170 for it. No matter how good the service, preparatory stuff like that is intolerable.In the end I paid more than I would have to book with a reputable company.

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Name: M******* M*****
Date: 2018-07-01 00:30:01
Rating: 5
Comment: This car rental was super easy and the people were super friendly. I changed my car three times before I found the one I was satisfied with. One was a jeep with a removable top which would have been awesome if I wasnt staying at a hotel. When I returned my car the people were so nice and got me out of there quickly. One gentleman was so nice, he went to another rental car company to get a luggage cart for me to take my bags to the shuttle. I am good with Fox.

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Name: P****** G*******
Date: 2018-05-23 16:36:59
Rating: 1
Comment: Vehicles in poor condition. Our experience is we had to immediately leave FOX rental location to pick up other guest and could not turn around to return the vehicle a the time after we noticed while on the road the seats were badly stained and small debris on the seats as well as the strong odor of cigarettes.Called customer support numerous times as well as sent correspondence on the FOX website with no one to assist and provide a helpful resolution.Poor location and poor service. We will never use FOX again. I consider this as a lesson learned from a bad experience with Oakland FOX rental.

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Name: K******** R*****
Date: 2018-05-11 02:05:53
Rating: 1
Comment: The Gabe me a great price online. I showed up at the airport and they said my car was “gone” and I had to upgrade to a full size at triple the rate. At this point it was just as expensive to get a decent deal with another company.And we were picking up the vehicle women working was on the cell phone and was cursing at somebody on the other line in front of my child. Do not rent from here. You will not get the price quoted!!

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Name: D****** B*****
Date: 2018-02-19 22:59:23
Rating: 4
Comment: I was very skeptical after reading reviews and almost canceled my reservation. Im so glad I didnt! I didnt experience any of the issues in the reviews I read. The process of picking up the car was efficient and the customer service was great! Everything was explained to me thoroughly, including the fees and add-on options. The only potential snag was that I was initially given a mini-van. When I explained it was just me and I most definitely was not going to drive a minivan by myself down the PCH, I was given the only other option, which was a Kia Soul. Since I was pretty open in my preferences, it was fine. But for someone who might not be as flexible in their vehicular needs, it could have been an issue.

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Name: T** L*******
Date: 2017-12-29 21:18:50
Rating: 1
Comment: If I could rate this a zero I would!!!! WORST EXPERIENCE EVER!!!! We travel all of the time for our business and rent vehicles on an almost weekly basis. We have rented from Fox before without an issue. This was our first experience renting from the Oakland Airport Location as we usually fly into San Jose. Not only will we NEVER rent a vehicle from there again, we will not be using FOX in the future. Upon arrival at the location (it was late at night) the rental car we received was in poor condition. It appeared to have been in a fender bender and was still be rented. There were multiple scrapes and dings. The bumper was falling off and even taped in one section. My business partner picked up the car and was told it was the only option and wanting to get home took the vehicle. He was careful to point out all damage and marked it on the corresponding form. The next morning when he got into the car in the daylight he noticed a faint smell of cigarette smoke in the vehicle. Found cigarette burns on the seat and cigarette butts in the car. He then called customer service to let them know so that it could be noted on the record and he would not be charged. The 3rd rental day Friday after driving on the freeway and fear of the bumper falling off we contacted Customer Service who apologized for the state of the vehicle and instructed us to simply return it to the nearest location and exchange it for a new vehicle. We had an appointment in the city on Saturday and decided to do the exchange that day. Upon arrival at the location we were accused of the damage to the vehicle and told that we would never send a vehicle out looking like that Despite the fact we had the original damage form completely marked up and signed by the employee we were instructed to wait for the employee to get into work to solve the matter. Even went as far as accusing us of taping the bumper in an attempt to hide the damage. I have never been treated so poorly in my life. We also learned while at the location that the same employee had sent out another vehicle that night with a loose hood and that upon driving home that customers hood flew open and shattered the windshield. The manager was involved and we received the same disrespect from him. We attempted to contact Customer Service and unfortunately it was closed for the day. My business partner was belittled and accused of all of the damage. The employee was 45 minutes late for work and caused us to miss our appointment downtown and reschedule. After waiting almost 3 hours at the location the management came out and exchanged the car. No explanation. Not only was it ridiculous to rent a car out that was in that condition, but then to accuse us of the damage and waste our time and money and then be treated so poorly was the worst example of customer service I have ever seen!!! Upon contacting customer service today they agreed to refund 2 days of our rental a whopping $30 for a 10 day rental. Never will we EVER rent from FOX again.

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Name: f****** f*****
Date: 2017-10-22 04:14:59
Rating: 1
Comment: If I could give 0 stars I would. I reserved a nice charger 2 months ago, was super pumped. Got there no charger so I went with a convertible mustang. After reviewing car I found the front passenger tire had a nail in it and the tires were bald as a babies butt. So we settled for a Chevy Malibu! The lady was very nice gave me $60 off. The story gets better!!! We are driving 4 hrs to our location. Keep in mind we left Baltimore almost 12 hours ago. We get 45 min into drive and all of a sudden the check engine light comes on. Wouldnt you know! Car dies I pop hood and oil is everywhere. This rental car place can kiss my ass I have been on hold now for 40:11 waiting to hear when someone can pick us up and drive us back to only have to rent another car. Will post more as I know more. This place can go to hell.

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Name: A*** O******
Date: 2017-09-08 16:37:43
Rating: 1
Comment: The worst experience we have EVER had with a rental car company. We had reservations to pick up a car around 11:30 PM. When we arrived (on time at 11:15) there were tons of people waiting both inside and outside the office and the woman at the desk had blocked the door with a chair and said she wasnt going to help anyone else because they close at midnight. A lot of people gave up and left to find another rental company. Since we needed a larger vehicle though, we couldnt find any other companies that would give us a similar rate so last minute. Most companies didnt even have any cars left. We decided to wait it out and see if the woman would decide to help us. Apparently she was new to the job and had been left alone by the other more experienced workers. It was taking her extra long to get through all the reservations. She had decided that she would only help the people inside the building and the only reason she decided to help us was because a nice man who worked at the exit booth convinced her to help us. We ended up waiting there until 1:30 AM but were finally able to get a car. We were the last people to leave. As we were leaving the woman was trying to hurry and turn off the lights and lock up before the next airport shuttle arrived! We do not understand why Fox Rental would leave one worker there who wasnt experienced. Also, why on earth do they close their office at midnight when all the other rental companies at the airport stay open until 2 AM? There were people with reservations to pick up a car after midnight that were being turned away. We will NEVER rent from Fox again. We tried calling them both during this incident and later when we needed to return the car but they either didnt help us at all or there was a language barrier and they couldnt help us. TERRIBLE, unprofessional company with very poor customer service!!

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Name: T**** M**
Date: 2017-07-17 01:33:27
Rating: 5
Comment: I had a great experience using Fox Rent a Car when renting a vehicle for 4th of July weekend.We reserved our car online and it was a smooth process and the person at the counter was very nice. He was friendly and polite, but not intrusive about our business. We were early so the car we originally agreed to was not available, but our car got upgraded for no cost. The car was nice and fairly clean, just a little messy and a few scratches here and there but they were marked down so no trouble at all.The prices at this location were fairly cheap especially compared to the rental prices near where we lived. The insurance cost was a little pricey, but it is better to be safe then sorry. They have a full to full policy for gas but to not worry about the trouble of refilling we used their prepaid gas program. The gas here was cheaper than near where we lived, but I recommend doing your research to see if this option was right for you.Once we went to get the car, they told us where to go, however there was just a mix up with the parking spot number so we went to the wrong car initially, but they were nice and showed us to the correct vehicle. Dropping of the car was also very easy and though we did not use it, they have a box for after hours drop off available as well.There is a shuttle running from the airport to the car rentals, however we drove and did not use the shuttle for this location. As a heads up, finding a parking spot in front of the rental was a little difficult so we just got dropped off by or ride.Overall, or experience was fairly pleasant. The staff were helpful And the process was quick and smooth for us. Although there were only minor hiccups, everything turned out fine. The car was good and drove well, although there were some blemishes and it wasnt one hundred percent tidy, I believe the price for the rental made up for it.

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Name: J B****
Date: 2017-07-13 18:11:01
Rating: 1
Comment: Have rented from Fox before with no issues. Arrived in Oakland last night, got a nice car. No problems. Drove less than 5 miles to hotel, parked it then got up this morning to leave and the car is dead. Husband called Fox and had been on hold for over 30 minutes! Finally someone came on the line. When my husband started explaining the situation she put him on hold again!!! Weve called AAA and will be returning the car. What happens then will determine if I change my rating but will probably never use them again.

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Name: �*
Date: 2017-07-04 17:04:39
Rating: 1
Comment: I ALWAYS rent my cars from Hertz, but they (and pretty much everyone else) were booked. So I ended up with Fox.First, I had to wait an hour to get the car because they had no cars available to rent. Told me 15 minutes at check in. Why allow a car to be reserved for rental if you dont even have one to give?Car was not cleaned. There was trash in it and it had an overwhelming smell of smoke. They said I could wait to have it cleaned, but that it would be quite a while and suggested I just take the car. The girl at the counter told me that I could talk to someone tomorrow about it when I got back (she was the only one working again the next day!), but that I did get an upgrade. LOL. The car was terrible. If that was an upgrade, I would have been scared to see what the other would have looked like. Im assuming she was meaning in class, but it definitely wasnt that either. I reserved an intermediate car and got a Jetta.Huge dents and scratches all over the car. Looked like it had been in a major accident.I also didnt like how you do the walk through of the car yourself. I had to go through and mark everything down. Definitely mark every single thing you see. I would recommend taking video and pictures as well.They tried to say that if I didnt have the car back by 6am that they would charge me an extra $42. I didnt get the car until 10am. Thats not even 24 hours. Told me I could go back inside and ask someone, but there is no where to park at the rental center, so I had to call to fix the issue.Car sounded not so hot. I was a little nervous something would happen. Especially after having seen the guys in front of me get in their rental to leave only to stop immediately because there were emergency lights on regarding the brakes and the tire pressure!I mean this was a super cheap rental. $30. So in this case, its true that you get what you pay for. If you have to be somewhere by a certain time and are expecting a certain quality, I would say definitely go somewhere else. If youre just looking for a cheap car, pretty lousy service (which is understandable because if I was working at this super poorly run place, I wouldnt be too happy either!) and you dont have a schedule. This place will do.

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Name: M
Date: 2017-04-27 05:11:06
Rating: 5
Comment: I rented a Chrysler 300 and it was a beautiful car, quite fast and smooth to drive and less than 4,000 miles on this 2017 model. I had a different drop off location and the rental fee was much cheaper than others. Example: 11 day rental was $350 including drop off fee, Enterprise wanted $800+ for compact car, Dollar was $1,700+ for compact car. Anyway I was about to go buy a car for those prices! But Fox Rent-A-Car was easy to book a premium car at reasonable rates.Staff were very friendly, when I left the parking lot when the staff checked my paperwork he was super nice and said thank you for renting with them and it was very genuine, never really had that anywhere else so Im impressed.Customers were very demanding and some even shouting whilst I was there. So yes if you must have that Toyota Corolla definitely go with another rental company. Some of the more popular models did appear a bit more used and yes they do not have a huge selection at the Oakland CA location. For a premium model, great prices and those cars appear in good shape. Be flexible on the car you get. After all you are saving good money over the others. And it happens to all rental car agencies. I booked at Hertz once a SUV and ended up with some mini-Opel with a small engine. I was definitely not happy.Some cars are clean, some are not. Some cars meet your expectations while others dont. Ask what car choices you have and if you can go see them first. Make a strategy, have a few different bookings with different rental agencies and different classes then when its time to rent go see what car they have then go ahead with the best option for you. Most car rental bookings online have free cancellation or no credit card required so spend the extra time in advance to avoid the problems.I will gladly rent again and I recommend.

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Name: L***** K*****
Date: 2017-01-21 15:55:10
Rating: 1
Comment: We reserved a car from Fox at the Oakland airport for midnight, but with the time change (NY - CA) it felt like 3 a.m. to us. The rental car lot is far from the airport - about 15 min. away. Fox wasnt even open for us to pick up the car when we got to the rental place! Why even allow a reservation outside of business hours???Luckily the helpful woman at National Car Rental was at work! She gave us a great deal ($4.00 more for a better car, excellent customer service, and oh yeah - being open! Not to mention no hidden fees - which I gather are part of Foxs routine). She got us on the road in minutes - we would have had to call an expensive cab and come back the next morning. She also subtly indicated that this kind of thing happens all the time with Fox Rental car. We were happy to give National our business instead and will not rent from Fox in the future. That was our first and last Fox rental.

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Name: G*** W*******
Date: 2017-01-08 23:55:24
Rating: 1
Comment: ***DO NOT BE FOOLED. THEIR PRICES ARE FAKE*** They will lure you into booking with them by advertising prices just below what their competitors are listing. Once you arrive at the counter your car will not be available. They will offer to rebook you at a MUCH higher prices. When I got upset that my reservation was cancelled the rep said, Dont make me call the Sheriff again. Turns out she had already had to call the police earlier that day. 15 minutes later as I was easily renting a car from Payless, the Sheriff arrived. I thought that perhaps it was for me, but no, it was for the unfortunate people in line just behind me, their reservation was cancelled without explanation as well. Fox will book your lowball price knowing that they dont have a car for you. Then they will threaten (and actually) call the cops on you when you demand your car. Shameful business. Save yourself a headache and go with ANY other company.

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Name: N B
Date: 2016-10-05 06:06:16
Rating: 1
Comment: Computers were down. I had a reservation online and it still took more than thirty minutes to complete the paper work. Get outside to discover they didnt have ANY cars available(strange since I had a reservation...). Had to wait another 30 minutes for a car to be returned and cleaned(I am pretty sure they drove through a puddle on the road and called it good). Staff overall was extremely rude. I would never rent here again...

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Name: C**** T*******
Date: 2016-08-22 18:09:28
Rating: 1
Comment: I rated a star so I can post my review but this place doesnt deserve one..Worst Place ever!!!!1 hour and 30 minutes to rent a carHaving confirmation and insurance1st of all a rude lady wasnt able to help me out with my reservation,Saying that I needed a $150 deposit and I couldnt give my deposit in cash. Or give them my Flight back info.My credit card only had $133 available and my luck it declined the only good thing in this was that aFew minutes later I called my Credit Card company and they did a release fundsSo I was able to make a deposit.So when I went back to the reservation desk and talked to another persons which made it even worse!!The Idiot said the Insurance I bought from them of the online site said it didnt work and I would be driving un legally or something like that.Ive been renting cars for 3 years with same or different companies and they never said anything like that.I believe that guy was trying to scare me in some way to buy their insurance,Aside of that I told him I didnt want to buy their insurance to cover 3rd partyWhen I said No, that stupid guy said are you sure do you have enough money to pay for medical bills like what the Fudge?? Are you sirious right now?? I asked my self.So I replied I do.Because I actually have my own business.That bald dude didnt say anything.After that he said that I needed to pay a balance of $22 and some quarters.As I asked my sister for my backpack where I had my money and I was pulling out my money, the guy was like we dont take cash,Knowing that my car was paid in full I really didnt wanted to make this reservation longer. I was going to pay him cash but when he said only credit card I was pissed!I asked for a manager he came on and said that there was a balanced which I still was objecting. Its impossible,The manager looked at the account and it said there was an actual $0 Balance.(Thank You)The manager the $22 should be a refund.So finally we were able to sort everything out. After 1hr 30min later..I have rented From Fox in LAX great service, quick and easy.But this one... Oh This One...Save your self from the trouble and dont get FOX RENT A CAR in OAK Airport

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Name: K**** J******
Date: 2016-06-30 04:10:41
Rating: 1
Comment: I reserved a midsized car a month ahead of time and paid in full except for $29+ fuel charge which I was to pay at the Oakland airport. When I got to the airport I had several things happen: 1. They did not have my car available. 2. They had no record of my payment. 3. They tried to charge me twice what I had already paid. After 2 hours of dealing with a rude salesperson, a slick talking manager and the third party that booked my car I finally got out of the Oakland Airport. 4 days later I returned the car and they tried to refund only $66 of the $150 deposit. After an hour I was given a receipt for the full $150 which took 5 days to credit to my account. Every person that came to the counter both times that I was there both coming and going had problems and were given the run-around. This is not a reputable company. I could see how people would get frustrated and just pay it because they had deadlines to meet and they really needed the car. If the price is too good to be true then its not. I would never rent from this company again or recommend it to anyone.

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Name: B****** M******
Date: 2016-05-20 22:08:32
Rating: 1
Comment: Ive now been on hold for 15 minutes waiting to find out what happened to my $150 deposit that should have been returned to me in 3-5 business days. It has now been 5 days and no refund. I hope I dont have as bad an issue with this as I did renting the car. The lady at the counter was nice but thats where the service stopped.When I got to the car lot, I couldnt find the car (the 13 in pink highlighter was not visible early in the morning). There was no one at the kiosk so I started wandering around looking for the car. A young girl got out of a car and asked if she could help me. When we found the car, she simply gave me the keys - no explanation of what was next or how to get out of the lot, etc.When I asked how to get out of the lot of another person, she said in a very snotty tone - well I need your paperwork. She walked around the car and said no damage - sign here. When I got to my destination and looked at the car, there were two big scratches and a small dent! - what do you mean no damage?Not very professional and except for the counter girl, not very friendly. Who knows how long before I get my deposit back - I am still on hold.Would NEVER recommend. Yes Enterprise is more expensive - because they actually hire people with personalities and brains.

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Name: S**** K**** E******
Date: 2016-05-03 22:58:41
Rating: 1
Comment: If I could give this company zero starts, I would. We made a reservation weeks in advance, but when we got here they had no car for us. There were people waiting there for 2+ hours trying to get a car, and when they finally offered us one it was an SUV when we requested a compact economy car. Finally Enterprise traded a car so we could get one we originally wanted. The customer service was disappointing and they did not try to help resolve this issue. They also apparently cannot contact customers via the phone, so a toll was placed on our car and Fox did not contact us to pay it. Instead they paid it automatically and now are charging us a $15 processing fee. DO NOT rent here!!!!! Pay the extra money and go with any other company. I was highly disappointed.

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Name: F**** K****
Date: 2016-03-25 20:28:50
Rating: 1
Comment: These guys are very shady with their business model. They advertise the cheapest car rental prices to attract all the customers. Then they overbook them and shrug their shoulders when the rest of the customers dont get a car.We had a reservation and still waited for over an hour to get our vehicle. Give yourself the peace of mind by paying a little extra with another more honest rental agency.

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Name: R****** S
Date: 2016-03-16 03:48:54
Rating: 1
Comment: We waited OVER 60 MINUTES to pickup a reserved car we had set to pickup at a specific time. The reps at the desk lied to us and told us that the cars were coming when they really had no cars in stock. This was ridiculous because how do you reserve a car if there is no car to reserve? Very bad customer service. Would not recommend renting from them unless you have all day to wait for a car you didnt reserve. This has happened to me 2X now. In Oakland, CA and Orlando, FL. Will never reserve again.

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Name: E***** O****
Date: 2016-02-25 05:11:33
Rating: 1
Comment: I would give them a -26 if I could. This place is ridiculous!!!! We waited for over an hour in line while the staff dealt with one frustrated customer. They could not locate 3 out of 4 customer reservations.That should have been a sign... but we needed a car and all other rental companies were sold out. I was asked to prove that I flew in that day in order to use a debit card OR I would need a credit check. Never again. Run, dont walk...run away from this company!

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Name: C*** B*****
Date: 2016-01-04 23:22:05
Rating: 1
Comment: Worst rental experience ever. After waiting over an hour in line with dozens of other people, the guy behind the counter finally had the presence of mind to tell everyone that they only had two cars left to rent and would not be honoring reservations. Most people there that night needlessly wasted well over an hour, but they were the lucky ones. The car we got was too small to fit our suitcases because they didnt have the size we reserved in stock, the windshield wipers didnt work which is a terrifying safety issue in the Bay Area, and the battery died the first time we parked the car.

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Name: D**** M***
Date: 2015-06-15 15:41:02
Rating: 1
Comment: One star is not even low enough for this experience. First I had to wait in line 45 minutes to even speak to an agent. Then, its finally my turn...I get up to the counter and immediately the woman behind the counter starts turns away and starts talking to someone else literally right in the middle of my transaction. Her counterpart proceeds to invite the next customer up behind me. I finally get helped and Im told there are no cars available, ***despite making a reservation***. Had to cancel my reservation, pay through the nose for a last-minute booking next door, and nearly missed an important meeting. Will NEVER use Fox again and suggest you dont either if you consider your time and customer service valuable.

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Name: C***** E****
Date: 2015-06-06 21:41:43
Rating: 4
Comment: I read all bad reviews AFTER getting a car with Fox. I was waiting for trouble before having to return the car. Fortunately, none came. The car we got had 3 miles on it. Literally, brand new! No complaints there! Great gas mileage. We drove from Cupertino to Petaluma and back and forth between SF and Sausalito a handful of times. Never bought gas. The staff was friendly. I did NOT like the $150 deposit hold. I cant remember that happening with any other car rental in the past. It was returned to my card within a few days. Hopefully theyve gotten their act together.

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Name: W**** H***
Date: 2015-02-14 19:21:50
Rating: 1
Comment: Fox Rental Car was a HUGE disappointment! Even before booking our flight we called to make sure they would wait in case our flight was late. We were assured there would be no problem. We called again the DAY OF our trip to remind them our flight landed 35 minutes before they closed, again we were assured there would be no problem. Our flight landed a few minutes early and we wasted no time getting out to the shuttle pick up. The sign said shuttles run every 10 minutes so we were relieved! Indeed the shuttle did NOT come for 20 minutes. Add that to a 10 minute shuttle ride to the car rental building, and we arrived at the counter at THREE minutes past midnight! The counter was closed. An agent at the rental counter next door said to go behind the counter and knock on the door because he was still there. Upon knocking, the light quickly switched off and the back door slammed shut. Now on the phone with customer service, who informed me that location closes at midnight. I told her we called TWICE to confirm that they would wait, and that the shuttle was the reason we arrived three minutes late. She quickly informed me the shuttle was operated by the airport and they had no control over that. I asked her what I should do, sleep in the rental building? Her response was the counter reopens at 6:00am! Are you kidding me??? We still had an hour drive to our location and we live in the eastern time zone so we were already tired, and we had no car!! A car that was supposed to cost us $100 for five days. Now forced to use a rental company that was still open, because we didnt have a prior reservation, they wanted to charge us over $1000 for the week. FOX RENTAL CAR will never get my business...EVER! If its the last car on earth, I will walk before I rent from them!

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Name: D** S******
Date: 2015-02-08 12:25:26
Rating: 2
Comment: Long wait for a car, when one was finally offered, it reeked of smoke. Rather than prolong the agony, we accepted it. When we returned it the night before it was due in order to avoid the hassle of turn-in with an early flight, we were charged an extra day. When we read the fine print, it was in there but it was actually 24 hours early and we were less than 12. A friend of ours had a similarly bad experience at the same site so rather than fight it, I decided to just spread the word. Almost all the workers seemed stressed and unhappy, and I think I know why. I have had reasonable service at other sites but when I return to Oakland, I will pay a little more for a reputable company.

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Name: I*** B******
Date: 2013-10-26 06:41:35
Rating: 5
Comment: Yes, I did give this company five stars. We rented a car from Oakland airport for 3 days with full coverage insurance. It cost us about $430. We drove from San Francisco to Las Vegas where we dropped it off. We did not have to wait either to pick it up or to drop it off. There were a couple of scratches on the car and it wasnt very clean but it did save me about $300 dollars comparing to a couple of other rental companies we were looking at. I am pleased and didnt encounter rude service whatsoever. Reading all the comments I was expecting much worse but turned out to be a great experience overall. They delivered on all the basics: a car that drove and was reliable, fast check in and check out and our $100 safety deposit which was refunded right back to our credit card.

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Name: N***** J
Date: 2013-09-17 07:28:00
Rating: 1
Comment: Just another terrible experience with Fox. Yet again I arrive for a 6pm reservation and no cars are available! The manager had to run around the airport and negotiate with other companies to match my rate. I waited another hour for this to be resolved. Fox is a terrible run company and customer service is very poor with zero sympathy for your inconvenience. Do yourself a favor and dont take the bait for the cheap rate like i did and let this company crumble to the ground like it should. Car companies in a 3rd world countries are of better quality than FOX.