Fox Rent A Car Ontario Airport

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Name: p*** b****
Date: 2024-06-29 03:15:15
Rating: 5
Comment: Aaron....he is a great customer service representative. Very honest..will definitely be back

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Name: L***** C***
Date: 2024-06-27 04:44:05
Rating: 5
Comment: Cristina was great! we needed a car rental for our girls trip, she did not disappointed. thank you cristina!

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Name: B******* B******
Date: 2024-06-27 04:43:34
Rating: 5
Comment: Amazing experience, Christina helped and made it such an easy process.

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Name: J V
Date: 2024-06-25 10:07:13
Rating: 5
Comment: Excellent service & great people at this location. I would definitely come back & refer people to go here. Special thanks to Yosslin, Christina & Esi for being very professional and making everything quick and easy for me.

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Name: j**** b********
Date: 2024-06-24 01:22:59
Rating: 5
Comment: Arron was super helpful. Best price out the door friendly service. Thanks again

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Name: S******* W*******
Date: 2024-06-23 02:23:37
Rating: 5
Comment: I recently rented a car from Fox Rent a Car in Ontario, CA and was thoroughly impressed. Aaron, who helped me at the counter was incredibly friendly and efficient making the check-in process quick and hassle-free. He went above and beyond to assist us, offering a great upgrade deal to my veteran husband, which we truly appreciated. The car we received was clean and well-maintained and he even pulled it up front for us. Returning the car was just as easy, with no unexpected charges or issues thanks to Esi!Overall, I highly recommend Fox Rent a Car in Ontario, CA. Their excellent customer service and great pricing makes them a top choice. Special thanks to Aaron for his exceptional service and for making our rental experience smooth and enjoyable. Well definitely use their services again in the future!

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Name: I********** K**
Date: 2024-06-20 23:56:14
Rating: 5
Comment: Awesome friendly service and a nice fleet of cars for rent!! Got a brand new car as a rental not a beat up dirty one

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Name: P******* S***
Date: 2024-06-19 18:24:38
Rating: 1
Comment: I recently had a terrible experience with Fox Auto Rental, Ontario, CA. My American Airlines flight to Ontario, CA was delayed due to weather conditions by 10 hours. When I finally arrived in Ontario at around 2 am, the Fox Rental Car office was closed. The next day, when I went to pick up the car, I was told that my reservation had been cancelled due to a no-show. I explained them the reason I didnt show up the time it was scheduled, I showed them proof of AA flight delay. Unfortunately, I couldnt afford the vehicles they were pushing me to rent, which included a truck or a SUV ($500-$700 deposit). To add to the frustration, they treated me extremely poorly and blamed me for my flight delay. I didn’t receive a refund. Even after reaching out to Expedia, I still didn’t get a refund. This whole experience cost me money and caused a lot of frustration and headache. My advice to others is to AVOID renting from Fox Auto Rental. They are awful. They deserve ZERO star.

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Name: R*** M*****
Date: 2024-06-16 19:37:11
Rating: 5
Comment: A great deal on a vehicle for my stay in California. I always book Fox for my vehicles. Great servi

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Name: G** L****
Date: 2024-06-16 02:57:39
Rating: 5
Comment: After missing my first flight and all the fun involved with that headache, I arrived to the airport after the competitor closed I have my reservation with. I have a service for my passed uncle I needed to be at on the following day... Lets say from the shuttle driver to the representative at the office Christina I had nothing but amazing service...Not only did I get a fair price, they started a little late to make sure I made this important service. I wont even shop if Im back In town and need a rental! From one business owner to everyone listening....employees make or break a business. This was what business were built on back in the day, and what still makes business great today. Thank you so much.

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Name: h**** k****
Date: 2024-06-15 01:01:53
Rating: 5
Comment: Flew in with a friend and needed a car, i was skeptical after reading reviews of this place BUT i am so glad we took a chance. From the moment we met the agent Aaron… i felt that we were in capable hands! He is super personable and very professional. The entire process went flawlessly. I would recommend seeing Aaron if you’re ever in the area. I WOULD DEFINITELY COME BACK, was a perfect experience.

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Name: a***** b******
Date: 2024-05-27 17:34:37
Rating: 4
Comment: Best value for sure, plus friendly staff and reasonable car selection and upkeep. Just know that it’s so far off the airport that after you take the rental car shuttle, you then have to take a second shuttle to get to Fox (and back to the airport, so leave extra time). Note that you cannot switch drivers from what’s on the reservation (we tried after one of us had a delayed flight), and they will charge you an unexpected (hidden) $6 fee for the shuttle to the airport. It wasn’t mentioned anywhere but shows up on your statement upon checkout.

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Name: J****** F*****
Date: 2024-05-25 04:13:45
Rating: 1
Comment: Bring a credit card or they won’t rent to you period. I have the card number, expiration date security number and all the other info but not the physical card. They first said they need the chip then they said they won’t take the card number for my protection just in case someone steals my card. Now I get to fight to get my reservation canceled because they won’t do anything helpful.10/10 wouldn’t recommend to anyone

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Name: T** D****
Date: 2024-05-18 09:09:25
Rating: 1
Comment: I have been left stranded with no indication of the location hours in Ontario...Booked through Expedia and reservation stated 1201am-1230am as the hours...This suggests that they are always open, but they closed at 1230am and dont reopen until 6amAbsolutely ridiculous

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Name: C******** C******
Date: 2024-05-16 01:28:40
Rating: 5
Comment: Aaron at Fox rental car Ontario was the best! Super helpful, kind and efficient!

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Name: C*** I****
Date: 2024-05-15 19:19:22
Rating: 4
Comment: The 2nd shuttle almost caused me to be late for my flight. Just make sure you add an additional 30 minutes to your plans. The shuttle driver was waiting on someone who had just arrived and wasnt ready to go. Either youre ready or youre not.

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Name: J*** B*******
Date: 2024-05-15 13:38:58
Rating: 5
Comment: Great rates, nice, clean cars. Disadvantage-you have to take a shuttle to the airport car rental area and then another shuttle to Fox. It is located off airport.

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Name: R***** C*****
Date: 2024-05-13 14:05:57
Rating: 1
Comment: I reserved and paid for a rental through Priceline 10 days before pick-up. I requested a Toyota Corolla or equivalent style for 6 days vehicle based on fuel economy and size needs. When I arrived on a Sunday afternoon I was told there wasnt any vehicles that were available that fit my criteria and was offered one of three choices: Jeep Wrangler, black Dodge Challenger, or an ungodly colored red-ish Dodge Charger R/T. None of these vehicles get more than 15-19 mpg in the city, plus the Challenger is a coupe. Because I live locally, I asked if something would be available later in the day. The lady at the counter fumbled around and said there may be something after 6 p.m., but couldnt be sure. Mind you, the lot was full of vehicles that looked like they were on display and ready to rent, but she insisted they werent available. I have been in the automotive business for 30+ years, so I know when a vehicle has been reconditioned for display to the public. If vehicles are truly not ready, they are taken around back to the clean up area. Then it dawned on me what was really happening. Because I had rented through Priceline at an extremely reasonable price, this location did not want to rent the vehicle at that rate and was trying to stuff me into one of their less in demand vehicles. When they have 3 different colored Challengers parked next to each other and they only offer the black one, its easy to figure out what was really going on. I decided to cancel the reservation and get back online with Priceline to renew my search. Coincidentally, this Fox location showed the same vehicle available for immediate pick-up at the same rate as before, but I wasnt going to fall for their scam bait and switch a second time and went with another agency. I had to get in touch with Priceline prior to making the second reservation (for more money), because I still had an open reservation at Fox. When the Priceline rep confirmed the cancellation I mentioned that I couldnt believe that Priceline was dealing with such a flaky agency. The Priceline rep told me that Priceline will credit me the difference between the cost of the initial scam rental and what was paid with a different agency, as long it was an equivalent style vehicle. So, thank you Priceline for making things right. As for Fox, there isnt enough Fs and Us in the Oxford English Dictionary to express my disdain for your business practices.

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Name: T***** B*******
Date: 2024-05-11 01:24:02
Rating: 2
Comment: They need to make it clearer that you have to ride two different shuttles from the airport to get to the rental counter (Fox is at a completely different location from the other rental car services).Ordered a compact car, they didnt have any, so they stuck me with a minivan. Seems like they shouldve upgraded me to something that was smaller and more gas efficient, at no charge.

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Name: H**** F*****
Date: 2024-05-02 22:49:27
Rating: 5
Comment: Ive had several good experiences with Fox. The cars have always been clean and the rates are better than the other companies

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Name: n******* n******* G****** (**** g*******
Date: 2024-04-24 15:04:02
Rating: 1
Comment: Don’t not use this rental car company. Clearly racist counter person make policy base on who he sees in front of him. Service is rude unprofessional . Don’t bother to find out what scam they are runing!!!

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Name: E*** D****
Date: 2024-04-24 12:57:00
Rating: 1
Comment: Where do I start, we got to this place around 8pm 10 Apr 24, I could tell this place was a step down for a rental car company, it was old and run-down 1st red flag. Their instore policy was different from the online polices another red flag, they want to charge extra for more than one driver 3rd red flag. Service desk was rude and tried to up sale everything. Overall awful experience we end up returning the car within 9 hours and went to the Budget rental car service and received the correct services we required. Please save yourself some time and money and skip Fox rental.Fox Rent a Car. response belowThank you for contacting Fox Rent a Car.Upon checking this reservation FFX0440DA6 that you have provided, I can confirm that this was not used since the car was not picked up last 04/10/2024. Please be advised that we do not charge any amount for the unused reservation.I hope this helps! Please dont hesitate to reach out if theres anything else I can help you with.Kind regards,Darwin M. | Customer Care TeamFox Rent A Car | A Europcar Mobility Group SubsidiaryUSA ??my response:So now according to you we never picked up a car? you cant be serious.I am pretty sure your company has had a chance to review the attached contract, all of this information should be in your system, why are you allowing your employee’s to lie to you? In-turn you are taking their words over an actual contract that we signed? This is the exact reason we returned the car the next day, because something is not right with a company that advertises online for one price only to switch the price when you arrive to pick up the car. Your company is disputing the charges or that we even picked up the car? Please tell me how did you confirm the car wasn’t picked up? I guess we took a magic carpet ride to Victorville, CA from Ontario, CA. I will be updating my online review of your company and how it conducts business, completely unsatisfactory.

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Name: R***** S****
Date: 2024-04-19 00:40:47
Rating: 3
Comment: Rented and paid for a full size SUV 6 passenger when we got there it was a Toyota 4Runner yes we could fit in it but dont bring your carrier on bags. The min the lady behind the counter asked if we wanted to upgrade I decided till I seen the SUV I had no choice to upgrade went from 336.24 to 765.00 give or take felt like it was more of a bait and switch thing.

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Name: K******* M*******
Date: 2024-04-16 19:33:37
Rating: 2
Comment: The two Stars are specifically for the shuttle driver. This company is a joke and their information is misleading was told that that a hold would be $150 however since Im local the hold is $500 yet I have a credit card. When I tell you this place looks like a bootleg Rent-A-Car place it is hilarious. It looks like one of those used cars sells lot that you always got to wonder if theyre going to actually sell you a good car. Everybody in there look like they just got off of something and that is definitely not a good look for this company booked with thrifty in less than 30 seconds and was able to get a nice car and the hold on my credit card was only $200 which is normal.

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Name: C***** D*******
Date: 2024-04-16 14:09:16
Rating: 5
Comment: Great people and vehicles at a reasonable rate. I rent there every time I fly into Ontario Airport

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Name: E**** A*******
Date: 2024-04-16 04:10:59
Rating: 1
Comment: Disclaimer: Read the full thing. If you don’t have time to read, go ahead and book with Hertz or Enterprise instead!It was rather a horrible decision when I decided to do business with FOX Rent A Car for the first time, and it was certainly my last time. I booked a full-size SUV to pick up from LAX (Los Angeles) for a week, April 8 to April 15.Before booking, I ensured that the car I was booking was 7 seats, Dodge Durango or similar.Upon pick up, I was informed that my car will be a 7 seat Toyota 4 Runner. When I picked it up, I was told that the third row seat is located in the trunk, under the second row seat, but that was not there. Moreover, the car they gave my was very unstable on high speeds, and would violently shake every time I would hit the brakes. I get it that my mistake was that I never double checked if my 4 runner had the 3rd row seats, but the car felt unsafe to drive on highways anyways.Regardless, when I realized these issues, I contacted FOX via phone and spoke with Traci from sales, and asked to have my car swapped to a well-maintained, 7 seat SUV at the nearest location, which she suggested was Ontario International Airport. Traci confirmed with me over the phone that the Ontario location will provide me with a much better car, and that it will be a safer 7 seats Pacifica van. I asked if there will be in additional surcharges, and was told by Traci that there WONT be any additional charges, due to the inconvenience. When I arrived at the Ontario airport (after leaving my friends and family waiting for me to go to San Diego), I was told that they won’t swap my car at Ontario, despite the fact that it was ((((((((((APPORVED)))))))))) by FOX central reservations office.The Ontario branch was full of rude, brilliantly dysfunctional and incapable “employees”, who informed me that they don’t have any minivans (and i could see 5 of them outside), and asked me to go to LAX to swap their broken toy car that I paid for. How bold of them!!!At that point, I didn’t argue at all, as they ALMOST ruined my trip to San Diego, simply due to their debilitating lack managerial skills, coordination incompetencies, and pathetic business model, where a company that is “supposed to respect itself” decides to put their customers last, and focuses on developing an undervalued mindset towards its customer.I begged them very politely once and twice and offered to pay a premium rate to just get my car swapped to a working 7 seats vehicle, which is what I paid for, but no luck! They decided to rely on their undertrained and devastatingly low-paid branch manager to represent their brand image, which simply centralize about being complete, utter, indigestible garbage.Luckily, their big competitor, Hertz at Ontario was there to save the day. They managed to secure me 2024 Black Cadillac Escalade, fully loaded with seven seats, and with a rate that beats Fox’s toy car. I parked Fox’s toy car by the house’s dumpster until the end of my vacation and indulged myself with the lovely Escalade. Oh, and Hertz sent someone to pick it back up from my vacation home when I was done.The moral of the story here is that my review will always pop up among the top ones first because they have upset the wrong Google local guide. Aside from the fact that I will dispute the transaction through my Credit Card, for not receiving the promised goods and services, I hope that a manager from the LA area would reach out to me to make it right, otherwise, you are just better off with a company that is willing to provide you with the customer service you are paying for, like Hertz or Enterprise.

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Name: J*** C***
Date: 2024-04-15 15:46:49
Rating: 5
Comment: Picking up and dropping off the rental vehicle was fast and efficient. Bill, was the guy who helped me with the rental and 5 days after was the same guy who checked in the rental return. He was very nice. Thank you so much Bill for being professional in taking care of my rental and return. Hope to see you again soon.

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Name: D* F*****
Date: 2024-04-15 13:13:13
Rating: 5
Comment: This rental service is separate from the other major rentals, so you must take a second shuttle to the rental location from the airport. The Fox shuttle was very nice, the driver was great and only took a few extra minutes. Never had to wait around. Location staff was friendly and efficient. No complaints with service. The returning service was even easier and friendlier.My only con was that I had an older model car that did not have a way to intergrate GPS on the dash screen, and no phone holder for my phone. I was in a new place as most people are and I rely on the GPS to navigate. I had to hold my phone to all of my destinations. It would have been very much appreciated to have a phone holder included in the car to help with that.But I would overall use this service again and recommend it to others.

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Name: C******* Z****
Date: 2024-04-14 18:39:06
Rating: 3
Comment: Watch out for fees for things you didn’t use! Was charged for airport shuttle but was driven over and picked up in personal vehicle. Car was clean overall although seats were horrible stained. Definitely one of the older cars in their fleet I hope. The girls were amazing and friendly though!

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Name: P**** D*****
Date: 2024-04-11 13:15:57
Rating: 5
Comment: Great experience. Shuttle driver was very nice. Staff and vehicle were great. I will be using Fox Ontario Airport Car Rental on my next trip down in May.

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Name: R***** G*****
Date: 2024-04-11 12:15:11
Rating: 5
Comment: This location always has great car section and great prices. The customer service here is amazing! Thank you for all you do!

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Name: K**** B*******
Date: 2024-04-10 20:00:59
Rating: 1
Comment: When we picked up our car, the rental agent told us that if we prepaid for a tank of gas, the unused amount would be credited to us upon return. When the credit didnt appear, I contacted customer service and was told that the prepaid fuel was non refundable. This is country to what we and the 3 families in front of us were told. We listened to the same thing 3 times so there was no way we misunderstood. There is no way to talk directly to the local agency that rented us the vehicle, only the call center in the Philippines.Total lack of ethics, transparency and customer service. We will never rent from them again.

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Name: B***** K********
Date: 2024-04-10 00:53:36
Rating: 1
Comment: Do not use this company to rent cars. First, I booked online and prepaid. They dont tell you that you will have a $5p0 deposit and need a credit card though. They also dont have the same policies as their call center if u have questions and call to get answers. So everything the call center said went out the window. I dont have a vresot card. Just debit so my friend had to put the deposit down but that emant making her the driver call center said they could change it at the location. Nope. An extra 25 a day plus 25 a day insurance b/c an adddd drive cant use their own like the primary driver so it cost me over 125 more than I agreed to pay. Then upon returning it, they dont say tk make sure the cars vacuumed. Some dog hair that fell off my book bag on to the seat (very little) and dead grass from my shoes (again not much literally just some that stuck to my shoes from walking across the street to get into the car) had to be vacuumed out or Id be charged $75. They then told me to take it to the gas station at the corner but they dont tell you it costs to vacuum it. I had to use a $2 bill my dad gave me before he died because I had no change/cash on me and,] after paying for the car, not enough to do a cash withdrawal from an atm or the gas station. So now I dont have the $2 bill my dad told me was lucky. I havent lost that or been without it since before he died, over 13 years ago. They dont even care though. The lady shrugged it off. And the other problem with the call center, the manager knows about it but dissent fix anything. I cant dale a bus to work 2 cities over soi had to rent a car. Everything was laid out in the receipt and policies on the sale. They kept saying I used priceline so they couldnt help me or change anything when I spoke to the allc enter again. They also never put notes on my reservation when I called in the morning 3 separate times to ask questions and confirm answers. So the rental place at the airport didnt believe I had even spoken to them.. And since it was a different phone # than their phone # for that desk(but the only phone # Google offers when you search for Ontario airport fox rentals phone number) they basically dismissed what I was saying. So not only did I rent the car in tears and frustrated... I have returned it and lost something that meant a lot to me and left in tears. You think its a good deal but trust me.. It snot worth the hassle. The lies, the misinformation, and the lack of humanity. Im hoping theres a corporate number b/c I cant wait to report this

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Name: S**** T******
Date: 2024-04-10 00:31:14
Rating: 5
Comment: The attendant was super friendly and helpful. It was a great experience being in the lobby while waiting for my friend to rent the car. The seasonal holiday tree for the different celebrations was a fun thought.

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Name: K* W*****
Date: 2024-04-09 17:20:47
Rating: 4
Comment: Monica is very professional and brings the best to you from her company with a smile and appreciation.

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Name: S** B
Date: 2024-04-09 14:43:15
Rating: 1
Comment: Attention renters! Caution advised! Despite booking and prepaying for the car rental through their website, upon arrival, we were shocked to find the cost had doubled. While we anticipated taxes and fees, the sudden price hike was unreasonable. Even after declining certain charges, we were still billed for them. When we sought correction, the manager dismissed us, displaying poor customer service. Employees appeared distracted, engaging in other conversations instead of focusing on customers, and they shifted blame onto us rather than taking responsibility. This is how they scam customers. Its regrettable when individuals resort to such behavior.

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Name: p*** a******
Date: 2024-04-05 21:52:12
Rating: 4
Comment: In Ontario Ca rental car was in good condition compared to Las Vegas. It would be great if they had a direct transfer from airport to rental property!

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Name: G*** K
Date: 2024-04-03 13:09:32
Rating: 5
Comment: Great price for a vehicle since it is off airport site. Shuttle bus is nice, you wait for maybe 10-15 minutes which if it was raining would be horrible since it is outside. Check out is simple but I would be cautious, they tell you to go get the car in a designated parking spot. Problem is you just signed the agreement for no damage sight unseen and you then leave, no representative is with you and it is dark so what happens if there is a dent or scratches. The cars are parked so close together you can’t see anything. So fortunately mind was ok but you never know, trust them? Return was easy but they look at every part of the car upon return so hopefully that becomes the basis for the next rental. Extremely nice people at this location, the young man working at night on this day was Aaron and he was very informative and helpful . So overall very good and I would definitely recommend this location at Ontario Airport and would rent again here. Thank you for a stress free rental experience.

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Name: S*** P****
Date: 2024-04-03 12:51:03
Rating: 5
Comment: Hassle free rental! The radio didn’t work in our original rental and the sales woman made sure to get us one with a working radio and room for my family, hassle free! The shuttle driver back to the airport also dropped us at our gate as our little one was fast asleep!! The gentlemen cleaning the cars even brought us a scale to make sure our bag wasn’t over weight to fly with!!! Would recommend to anyone getting a car rental and will definitely be using Fox rental again!!

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Name: O*** M***
Date: 2024-04-01 20:00:08
Rating: 1
Comment: Last time using this company, At the pick up, Ive been told they dont have the vehicle I order in stock and I need to take a bigger car and add more money.When I insist on the vehicle I booked, they suddenly found one.I told them that the vehicle is for my wife use, they told me no problem, just bring her here that she can sign the agreement and we will need to see her I.D., when I came back the next day they ask me for Hundreds (12$ a day, 19 days) of dollars for her to drive!!! I ask to cancel the reservation and ive been told there is no refound whatsoever, I got stuck with a car i rent for my wife for 3 weeks without her able to drive. I just cant believe it.

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Name: C*** Z***
Date: 2024-03-31 22:53:19
Rating: 5
Comment: Awesome customer service! Not on airport property so it’s two shuttles but the customer service made up for that, shout out to Jamien for being so amazing. If you have an early flight I would recommend TSA precheck because the shuttle starts at 4:30am and the lines at ONT are long in the morning.

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Name: J***** L****
Date: 2024-03-30 20:50:02
Rating: 5
Comment: Excellent service, friendly workers, cars are relatively new, clean and fun! Easy to pick up and drop off - though there is an extra bus. Prices are very competitive

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Name: J******* W***
Date: 2024-03-29 15:50:54
Rating: 2
Comment: My husband and I had to return our car early because of a work obligation that came up early. It was only 4 hours early, but the woman at the desk told my husband we could have the charges adjusted. Called the billing department and that is not true.

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Name: T*** D*******
Date: 2024-03-26 13:55:45
Rating: 5
Comment: I have been a very satisfied Fox customer for several years now~ I highly recommend them for their courtesy, efficiency, professionalism, cleanliness, services & variety of vehicles... the only down side is trying to reach out to their company with the phone systems... put on hold for a very long time & not really able to solve issues on the phone when trying to order a vehicle, etc. When picking up a car, there is not a local phone number to reach out to their individual office in case it is needed.... However, it does not detour my decision to always use FOX!! Thank you for all your services & politeness & making me feel like a valued customer.

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Name: F b***
Date: 2024-03-25 03:12:12
Rating: 5
Comment: Honestly, I travel a lot and I can say this was the most perfect pickup/return Ive ever had. Staff was awesome, friendly and professional, car was perfect for the trip. I will use them again plus recommend them to all my friends... Fox car rental staff, keep up the great work .

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Name: J**** C********
Date: 2024-03-11 23:37:39
Rating: 5
Comment: This Fox Rental Location is just off the Airport But they provide Shuttle Services to the LocationThe Staff is very Friendlyand KnowledgeableMaddyIs a very Professional Manager and has a Great Staff and always make sure that all Rental Customers are satisfied when Renting from this LocationThats why we keep coming back and Renting from Maddys LocationGreat Job

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Name: S*** O***** S****
Date: 2024-03-01 14:58:51
Rating: 5
Comment: Everything was great! Shuttle service was on time, check out was easy, shuttle back to airport was great, car was clean.

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Name: A***** W***
Date: 2024-02-28 20:35:18
Rating: 5
Comment: Very happy with price. Easy directions to get to their office - only took about 5 minutes extra. Excellent customer service from the shuttle driver and front desk staff. Car was clean and newer model. Would definitely use them again.

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Name: N***** L***
Date: 2024-02-27 01:44:32
Rating: 5
Comment: I had my doubts but this location is much better than the typical fox rental

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Name: D**** M*******
Date: 2024-02-26 16:19:19
Rating: 5
Comment: Fox car rental gave me an upgrade. The staff was friendly and professional. There is not much more they could have done to make renting a car better. I will definitely rent my cars from here in the future because of this experience.

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Name: D******* P****
Date: 2024-02-26 04:36:44
Rating: 1
Comment: This is the 2nd time this Fox location has squeezed additional charges out of me. The 1st time was January 2023 when the card reader wasnt working. I knew the reader wasnt working because i watched a man have the same issue happen before me, and was calling his card company to figure out why it wasnt working. I had to pay for the deposit and my card declined although it was a company card, it had more than enough funds, and i had used it earlier that day. I asked to swipe it again, but the employee said policy is that they cant run the same card more than once. so i couldnt swipe my card more than once in that order THAT I PREPAID FOR. I argued with the employee ti use another card reader and she kept saying it wasnt the reader, and I had to book a car with another reservation and pay a whole new charge again, with the same card, and it went through because it was on a different card reader. I endee up losing the money I paid for the original booking because they wouldnt listen to me.This week, i prepaid for my car again, but showed up early and there were no cars available. The man at the desk asked if i would be willing to take a Mercedes instead because thats what he had in the parking lot. He stated it was going to be an extra $40. An extra $40 and i get a nicer car? Yea of course Ill take it. BUT, what he didnt disclose was that it was an additional $40 PER DAY. when I noticed this charge it was too late. When i complained about it upon rental return, he took no accountability and kept saying you signed the paperwork. had he properly disclosed $40 ADDITIONAL PER DAY i wouldnt have taken the car and waited for my original pickup time. They also charged me an airport transfer fee, even though i didnt use their shuttles and didnt even go to the airport.I worked retail selling cellphones before for a VERY large provider, and he was no different than my slimy coworkers who tricked customers into adding lines by omitting key words and blamed customers for signing the agreements. I will never come to this location again. They are terrible and based on the reviews, they have a practice of doing this to their customers.

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Name: R**** M***
Date: 2024-02-21 15:17:14
Rating: 4
Comment: Very easy check in and out. Jovani was very professional and courteous also very helpful.

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Name: A*** C***
Date: 2024-02-19 16:15:11
Rating: 5
Comment: The staff was helpful, and we rented a great minivan. Thanks to them, we had a wonderful trip in CA.

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Name: V**** S***
Date: 2024-02-19 04:07:47
Rating: 4
Comment: Great service. Needs a shuttle from rental car center - but timely and clean!

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Name: P**** S****
Date: 2024-02-18 23:58:32
Rating: 5
Comment: I was very impressed with all the staff here. Probably the best staff Ive encountered at a Fox location. Very helpful, friendly, and were able to process a large amount of people waiting in line very quickly. Car was also clean and I was happy with the price I paid.

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Name: J** V
Date: 2024-02-16 12:39:29
Rating: 5
Comment: Great experience from pick up to return of rental vehicle. Staff is professional, knowledgeable and friendly. We arrived late due to a flight delay but they still accommodated us and even gave us a vehicle upgrade without any up charge.

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Name: P T****
Date: 2024-02-11 03:23:32
Rating: 2
Comment: Fat guy at the counter, who got us checked in is rude and obnoxious. Had us wait 15 minutes after we got all of our paperwork done until we got our car. When I asked how much longer, he was even more rude. Luckily someone else got our car soon after. Everyone else was nice enough. Place is old. You have to take 2 shuttle to get there. Rude service was nail in the coffin. Will never return. I advise everyone to avoid this place.

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Name: D***** M****
Date: 2024-02-10 13:50:39
Rating: 5
Comment: Nice, small and simple.Came back for a second time and I am pretty satisfied with the service I have gotten with the shuttle and the office they even recognize me when I came back.

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Name: L******* P********
Date: 2024-02-09 03:44:46
Rating: 5
Comment: Great price on there rentals better than enterprise or Hertz or Avis will be going back for sure

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Name: e*** r******
Date: 2024-02-07 20:20:30
Rating: 1
Comment: It’s true what the 1 star comments say. Beware of the hidden fees. You will pay money online for a deposit and then when you get there, expect to pay over $1,000 depending on how many days you got the vehicle for. So many hidden fees they add on, and they don’t tell you online until you come into the store to pick up the vehicle.

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Name: J**** A****
Date: 2024-02-07 15:56:53
Rating: 4
Comment: It’s busier than I expected. It would have been nice if the shuttle bus driver had told us there were two terminals for the different airlines. We of course got off at the wrong one.

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Name: R****** W****
Date: 2024-02-03 21:32:58
Rating: 5
Comment: The price was excellent, the vehicle was clean, the shuttle was quick to and from airport and service was great!

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Name: L**** G****
Date: 2024-02-02 01:54:37
Rating: 5
Comment: Very easy process, friendly and helpful staff. Will definitely use Fox again for my car rental needs

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Name: M******* W*****
Date: 2024-01-29 16:00:39
Rating: 3
Comment: We didnt realize that you have to take a shuttle from the terminal to the rental car desks. Then take another shuttle from the rental car desk to Fox to get the rental. The employees were nice. They upgraded us for free and the car was great. Just give yourself plenty of time to return because there was only one shuttle driver and the van was full. They drop off at the rental car desk and you have to take a shuttle back to the terminal. 3 stars because of hassle picking up/dropping off.

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Name: W*** F******
Date: 2024-01-26 22:34:43
Rating: 4
Comment: Its a small airport and I would think it would be more efficient, but it is nice going through a small airport and dealing with less traffic

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Name: J***** T**
Date: 2024-01-25 00:01:26
Rating: 5
Comment: Great rental company, would recommend Fox Rental to anyone flying into ONTARIO airport.

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Name: K**** J******
Date: 2024-01-23 12:07:49
Rating: 5
Comment: We have used FOX in other cities and the shuttle service to get the car was much easier to navigate. The time it takes to get the Ontario, California, airport shuttle to take us to the rental car area, to FIND the little sign to stand by to get the FOX shuttle, and waiting 15 more minutes for the FOX shuttle, was admittedly a bit frustrating. We would still use FOX at Ontario California airport. The people at FOX were great, the car was great, and compared to the prices at the other car rental places - the pricing was terrific.

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Name: G***** R****
Date: 2024-01-22 20:33:16
Rating: 5
Comment: If you want to see how one should be treated with style and respect try using Fox Car Rental, and see what l am talking about. You will be saying the same as l have, There Great.

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Name: N*** J******
Date: 2024-01-17 06:38:05
Rating: 1
Comment: Garbage place. Dont have cars you picked. Also - its not on site. Its in the HOOD!! Never rent from Fox EVER!! They are rude too.

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Name: R****** M***
Date: 2024-01-15 14:31:16
Rating: 4
Comment: ONT - Much cheaper than other rentals including the gas prepaid. The checkout staff were great. The shuttle driver was very nice but did not drive safely (was on his phone showing pictures the entire time). The office does not operate/open early enough for the early morning flights, walking to the airport or a cab is required for a 0400 drop off to catch a 0600 flight due to the long security line at the airport. The price of the Nissan rogue was very good comparatively to other rentals. The deposit was $150 via Expedia and no issues using two different cards (one for payment and the other for the deposit).

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Name: K******* M***
Date: 2024-01-14 15:27:07
Rating: 5
Comment: My only complaint is having to take two different shuttle buses to get the rental pick up and then going back to the airport. It doesn’t make sense that the airport doesn’t allow Fox to go directly to the airport to pick you up and drop you off the car was awesome. The Customer service was awesome. The people were awesome.

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Name: R***** C****
Date: 2024-01-12 18:40:37
Rating: 5
Comment: The cars for rent are new and European. The rental prices are very reasonable. They have a shuttle service to and from the airport. The service is exceptional.

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Name: B***** G*****
Date: 2024-01-10 05:34:22
Rating: 1
Comment: Beware of this location. I made a reservation yesterday and fully paid for it. I had my cousin to drop me off after we drove for an hour to pick up the car today and had my driver’s license and credit card on me. I signed the paperwork and then was asked to pay $500 deposit. I handed over my credit card but the chip was not getting read. First, I was not informed that there will be a $500 deposit. And second, the location would not take Apple Pay and the swipe did not work. The attendant told me -with an attitude- that he cannot let me try to use the chip again and he literally said that he made me a favor to let me try it twice.It was the same card I used to pay for the billing but they would not take the card info.I made another reservation under my cousin’s name so that he can add me as an additional driver. The price of the rental car became over $800 instead of $450 for 20 days and they would not still take the card. Bottom line, avoid at all costs.

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Name: J** D
Date: 2024-01-05 10:33:44
Rating: 5
Comment: Conveniently located outside the airport very smooth very professional enjoyed my experience. Competitive prices! Good choice

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Name: M V*******
Date: 2024-01-04 12:33:36
Rating: 5
Comment: My overall experience was great. Place was easy to find. The process was very fast and simple. The only two things I wasnt 100 percent satisfied with was there was a crack on the windshield of the rental car and I didnt like that we had to take two shuttles to get back and forth between the airport and car rental place. Other than that, everything went well. I would rent from Fox again. Thank you for your great service.

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Name: L**** F******
Date: 2024-01-03 20:38:53
Rating: 1
Comment: I booked a rental car at LAX. When I received the confirmation email it showed that the actual location is in Ontario, CA (90 min shuttle ride). And I am unable to get a refund. False advertising.

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Name: R** H***
Date: 2023-12-15 22:38:47
Rating: 5
Comment: One of the least expensive car rentals by Ontario Airport in California. Rented Jeep Grand Cherokee for around $300.00 for 2 weeks.

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Name: C**** C******
Date: 2023-12-13 15:51:28
Rating: 5
Comment: Vehicle was clean, pickup and drop off was excellent, shuttle ride both ways was quick and convenient. They are not on the airport grounds but very close by so vehicle was much more affordable - would definitely rent again from them.

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Name: d t
Date: 2023-12-11 22:43:26
Rating: 1
Comment: I would absolutely not recommend going here to rent a car. They over-charged me extremely over what I had originally paid for. I paid online for the car and the price I got was fine. Then when I came there, they told me I was getting a Smart Car and not a normal car? So I had to upgrade then and there, even though this shouldve been communicated when I booked online. Then they had me add a bunch of extra fees that were not stated in the online order, I ended up paying more than twice what I had already paid online. The woman was named Monica, and it was very hard to understand what all these fees were. She went over it super quickly, and when I asked questions, she did not try to clarify but seemed like she simply wanted me to pay and go. I did not appreciate the lack of transparency from her regarding my fees. Be prepared to pay extra California fees too, especially if you upgrade. Its ridiculous because I had already paid my own states taxes, then they added California taxes. It felt like a scam, and it felt like they didnt care that I was being overcharged. The car itself was fine to drive, but they ended up putting a hold for $500 in my credit card as as placeholder, even though she had said it was only going to be $150. That freaked me out, and when I came back to ask, she acted as if that was normal and that it would be removed, even though I wasnt told that it would be up to $500. The return process was standard, I just disliked having all these questions and no one to help me because it made it seem like they were in it for just the money instead of serving me. Furthermore, the amount in my receipt after I returned the car was different than what my final charge was, so I had to call again and ask what all these extra charges were. Turns out, they are going to add a bunch of California taxes, regardless of if you already paid taxes. Overall, I would not recommend renting from this place, the workers are not transparent and helpful, and you will be charged extremely over what you had already budgeted.

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Name: B**** K**
Date: 2023-12-11 17:27:40
Rating: 5
Comment: I was greeted by very helpful and friendly staff getting the car was fast and easy and returning. It was even faster. Great experience.

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Name: J***** A****
Date: 2023-12-07 17:15:20
Rating: 1
Comment: Be aware of them!!!! If I could, I would leave 0 stars. It is such a scam. Be aware of all hidden fees that the contract and employees don’t tell you about. And then when you call them, they say, you agreed to this. Instead of being charged what you think and have been told at the counter, they will add additional at least 50% to it. Will never rent a car from FOX rental again!

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Name: J***** O****
Date: 2023-12-07 13:57:49
Rating: 5
Comment: Cost of rental was exceptional, transport to pick up the car easy, vehicle was hybrid with amazing gas mileage. I would definitely rent from Fox again if in the area.

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Name: A*** S****
Date: 2023-12-05 20:08:37
Rating: 1
Comment: Renters beware never rent a car from Fox. The experience I had was the absolute worst the representative was rude, condisending and short tempered. The vehicle was not even washed or vacummed. It had scratches all over it, and when I pointed out damage the representative would cut me off on everything I pointed out saying it was marked, but upon review it was clearly not. I was embarrassed driving such a horrible looking SUV. This felt like I rented a vehicle from rent a wreck. My experience was so appalling I will never recommend Fox to anyone traveling to Ontario CA.

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Name: E**** B*****
Date: 2023-11-23 00:30:50
Rating: 5
Comment: Excellent experience! Keep in mind that you have to take 2 quick shuttles to Fox (so you dont end up with unmet expectations). The staff we interacted with were polite, warm, welcoming. The shuttle bus driver reminded to check for any items left in the vehicle and gave us the play-by-play of what to expect. The check out lady was caring and attentive. The car had no issues (unlike some of the other rental we have tried previously). If you are on a budget and want to rent from Fox, we had a positive experience with these guys.

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Name: K* O******
Date: 2023-11-21 22:36:44
Rating: 5
Comment: It was my first time renting from Europcar. By far, their customer service was outstanding. Jovani was attentive, friendly, and welcoming. I was given a brand-new vehicle and drove it to and from without issues. I needed to extend my rental, and it was an easy fix online. I highly recommend them.

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Name: V******* T*****
Date: 2023-11-17 19:04:37
Rating: 5
Comment: Absolutely phenomenal experience. Everyone was fantastic and the car was great. Will 100% rent from here again and recommend them to people we know traveling. Couldnt say enough good things about this place.

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Name: J**** S****
Date: 2023-11-15 11:25:46
Rating: 3
Comment: The first vehicle I received started having issue almost immediately. The brakes started to go out and there was a loud rattling sound coming from underneath the back right off the car. First I was told to sit with the car at the mechanic shop until they fixed it. I told them that was not possible with me having a newborn with me and. I had to drive it 45 miles back to the car rental shop to get a replacement car. They provided me with a replacement and everything was fine from there. I didn’t like the fact that I had to take half a day to go do that though. It took time out of what I had to do while I was in California to prepare for my mothers death.Secondly, after I return the car and received the refund for my deposit, I realize that I was not returned all of the deposit. When I called to find out why they stated that it was for gas fill up. This was incorrect as I had just filled the tank up at the gas station right next door. Then drove the vehicle straight to the car rental. The gas tank was completely full when I returned it. After providing receipts showing that I had filled it up I was refunded that money. Makes me feel as though people that wouldn’t notice will get scammed out of their money for this.The people working the front desk there were very nice and professional. They are the only reason I gave them any stars.

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Name: M***** S*
Date: 2023-11-12 15:13:24
Rating: 1
Comment: They charged me a smoking fee and I dont even smoke. they never replied to my dispute. Ive been using fox for a while and I was a loyal customer but I will never rent from this company again. please save yourself $400 and go elsewhere.in response to your response: I called 2 weeks ago and emailed 2 weeks ago. nothing has been done. no replies and no evidence materialized. this is honestly a scam.DO NOT RENT FROM THIS COMPANY.

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Name: L****** A*******
Date: 2023-11-12 01:57:38
Rating: 5
Comment: Overall service from pickup to drop off went smoothly. By having a reservation confirmation and insurance paid in advance little paperwork with a security deposit was all it took before I drove off with my rental, dropping my rental off was processed without delay

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Name: K***** R******
Date: 2023-11-11 21:17:10
Rating: 1
Comment: Customer service return rep was rude in language and demeanor. Cordial customer facing training would be important. No need to be rude to returning customers asking for clarifi

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Name: B**** r***
Date: 2023-11-07 14:58:48
Rating: 2
Comment: Rented an economy car. None available so most places would upgrade you for free but not here. I ended up with a pickup truck even though I stated that I needed a car. Agent said cars were all upgrades and this lousy truck was all he could do. Told me that i could take my biz elsewhere if I didnt agree. Guess the customer isnt always right at Fox.

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Name: M***** G*****
Date: 2023-11-02 21:13:08
Rating: 1
Comment: Dont expect a clean car. My car rental had water stains everywhere in the mirrors the windows. Inside was dusty. If you do purchase a car dont do it through a 3rd party because you end up paying even more. I had give a $500 deposit which would be returned after you return the car.

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Name: Y****** W*****
Date: 2023-10-31 01:33:44
Rating: 5
Comment: Jamen has always provided exceptional customer service support. As a frequent traveler throughout CA for work. I have known Jamen for over 8 years not just with Fox but with another agency that is no longer in business. It was a pleasant surprise to see Jamen yet again at a new area that I will be frequenting in monthly. He is a true gem and extra special Fox AgentHaving a reliable and dedicated agent like Jamen makes a big difference in my frequent travels.

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Name: R****** I*
Date: 2023-10-27 20:40:51
Rating: 1
Comment: My recent encounter with Fox Rental Car Company at Ontario airport office was a nightmarish experience. Upon arrival at their location, we endured a grueling 40-minute wait in line without receiving even a nod of acknowledgment. When we finally sought assistance and placed our luggage near the counter, the situation quickly deteriorated. The staff not only demonstrated extreme unprofessionalism but also resorted to yelling at us. To make matters worse, they adamantly refused to provide any service or issue a refund, leaving us feeling utterly disrespected.Moreover, their office and pick-up/drop-off location is inconveniently situated outside the airport, necessitating an additional shuttle ride from the rental car area. This shuttle service’s tardiness only added to our frustration. I strongly advise against renting from this subpar company, as any potential savings will be outweighed by the ordeal you’ll endure.

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Name: J******* K*******
Date: 2023-10-25 09:39:02
Rating: 1
Comment: This review is for FOX RENTAL CAR AT ONTARIO AIRPORT! So apparently if you write a honestly bad review for Fox they suddenly become Europcar Ontario Aeroport. My experience here was bad. First of all I rented a Toyota Camry. I paid $205.99 for 4 days and made the reservation 3 months in advance. I get to the Fox counter and had to wait in line 40 minutes every single person had some issue. I watched 2 Camrys drive away as I was waiting for my turn in line. I was not late. I get my turn and GUESS WHAT? OF COURSE, NO CAMRY!!! Monica was the person who was at the counter. She told me that they would not honor my reservation from the 3rd party. I lost $205.99, for that. She said, I will make a note in the computer so you can get a refund. It should be no problem getting your money back. She said, Dont give up trying to get your refund. She said that so, I would not leave and go somewhere else. I was already at this place. She told me the only vehicle she had was a SUV. The price was double compared to my original reservation for which she had never intended to have the Camry. Then, I had to pay double for a vehicle I did not reserve and did not want. Now my new total they charged me was $450 for the car rental and $500 deposit. I just want people to know! They will not have the car you reserved no matter what! Then then they will rip you off and charge you double.!!!Please, please do not waste your time and hard earned money!!Save yourself from having to go through this.

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Name: D**** Z***
Date: 2023-10-20 22:26:53
Rating: 5
Comment: This is my first time renting a car in the United States. Although I saw a lot of bad reviews. But still have to try. Went to pick up the car as soon as it opened in the morning. I dont speak much English though. BILLY MANNIN was still waiting patiently for me to use mobile translation software to communicate. The return process is also very simple. Overall its still very good. After passing the vehicle inspection. The deposit when renting a car will be refunded to the debit account within 24 hours.

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Name: C****** O****
Date: 2023-10-17 08:16:55
Rating: 2
Comment: The gal at the counter was very nice. But I was surprised with a $500 deposit required at the counter, I wasnt aware of when I booked and paid online. I wasnt offered or even given any info online for insurance coverage.I picked up my vehicle at night, so it wasnt until I was on freeway with lots of headlights, that I realized I had to deal with heavy glare due to the windows a d side mirrors not being clean..they were heavily covered with hard water spots, and the rear window had a film on inside as well, which increased the glare!I had to spend over an hour trying to clean all the glass when I got home, when I should have been sleeping, for my early morning trip! Not real thrilled so far..Car seems ok, was clean otherwise inside.

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Name: J****** A*******
Date: 2023-10-16 15:44:12
Rating: 5
Comment: I was extremely satisfied with the service from start to finish. Initially, I was a bit apprehensive about any hidden fees, as I dont rent cars often. However, Jamen made everything very easy to understand. He provided exceptionally friendly service and quickly processed my rental. Returning the vehicle was also a fast and efficient process. I was impressed by how straightforward renting a car was. I will definitely be returning for future rentals.

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Name: B****** B****
Date: 2023-10-12 01:18:50
Rating: 1
Comment: On a visit to see my family in October 2023, I made a reservation with Fox Rent a car for an economy car for $24 a day. This would have been a first time customer deal and it would have guaranteed me as a loyal customer for future rentals. I needed the car for 6 days but when I arrived to their location I was informed that my reservations I made 2 weeks before my trip were cancelled. I never cancelled this reservation so how did this happen? and I did not get an email about the cancellation or a phone call or any word whatsoever until I got here needing a car.In a half-effort to rectify my situation, the only cars they had available was either an Audi that was well over $1000 for 6 days, or a Charger for well over $600 for 6 days. So I was left with a bill costing me a minimum of $400+ dollars more than what I was supposed to pay as a first time customer. They had no other options available and the only thing they ended up doing for me was drop me off back at the airport and leave me to figure it out.What kind of customer service is this that they don’t even tell you if there’s a problem with your reservation orSend an email or a text that it was cancelled? I had NO IDEA this happened. They don’t need to confirm with their customers that a cancellation happened? Had I seen any message whatsoever regarding a cancellation I would have called and we could have figured it out.On that note, I do not recommend and I will never again try using this company. This was a major screw up. If I would have been here to visit a family member in the hospital or needed to be somewhere as soon as I could get a vehicle they would have left me stranded completely. They didn’t care because I turned down their Audi for an insane amount of money for 6 days.

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Name: R* L****
Date: 2023-10-09 22:08:25
Rating: 5
Comment: Car was dusty on the outside like it had been sitting on the lot for 3 days, but inside was clean and well vacuumed. I was not familiar with the radar features and fought them until I figured out how to use them to my advantage. Very easy pickup and return.

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Name: T**** S*****
Date: 2023-10-08 02:30:44
Rating: 5
Comment: While in California on vacation, we were left without a rental vehicle due to another companies negligence. We worked with Arron at the Redlands location in California and he was exceptional individual who went out of his way to help us get into a wonderful rental car. I highly recommend Fox and their staff .

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Name: L*** B
Date: 2023-09-30 12:03:22
Rating: 5
Comment: I had a great experience from the shuttle service to our front desk help Jamen, he was wonderful I hope I got the spelling of his name correctly/ we will be back. Thank you gain Jamen.

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Name: �**
Date: 2023-09-28 02:56:41
Rating: 2
Comment: Pretty nice driving experience with new 2023 toyota hybrid with an upgrade from chrysler. I had a problem when I returned the car with cleaning. theres some sand and leaves in the floor and they said they are going to charge 75 bucks clearning fee. I had to go to gas station to vacuum them. Heres the photos what I needed to vacuum. I felt like this is the limit of the cheap rental car.

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Name: K****** C*****
Date: 2023-09-19 21:55:58
Rating: 1
Comment: These people burned me for more than $200 my online reservation was for $151 dollars Jamen the guy at the counter got me good! He says would like an upgrade for $10 dollars more and I said sure well being the trusting person that I am I didnt even think to look at the agreement, I signed and once I returned back home I realized that they took me for a ride, they got me (Dirty) I contact Monica the Mgr and she gives me the# for the so called individual who could help resolve this issue and I left a message and of course never heard back from her. I called several times just to get my calls ignored!! STAY AWAY FROM THESE CROOKS 😡🤬

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Name: D** P****
Date: 2023-09-19 13:52:08
Rating: 5
Comment: Great experience, Shuttle bus on standby waiting to and from Fox rental. Pickup and delivery of the rental was fast!! I will definitely rent from them again!!

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Name: I*** P****
Date: 2023-09-17 03:17:45
Rating: 5
Comment: Had a great experience! Please read before you book. You need a CREDIT CARD AND ID BOTH NAMES HAVE TO MATCH. I paid the pay now option online! ONLY BOOK ON REGULAR WEBSITE!!! Don’t book on another third party! Also I did notice not many cars. I booked a small suv and got a Jeep! I also showed up at 5:45 am to get my vehicle was in and out by 6 am. I wasn’t pressured to add a driver or to purchase insurance. My company covers it.

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Name: K********* B****** C***
Date: 2023-09-10 08:26:12
Rating: 5
Comment: Great car rental place, and very friendly staff! I would recommend this to people looking for a budget car-rental service in the area. We had reserved and booked a Toyota Corolla for a seven day trip with some friends through their own website. At the time I was a young driver and it was my first car rental service. The staff when we went to pick up the car were very friendly and acknowledged it being my first time; they outlined all of the clauses in the rental agreement and made sure we understood what we were signing and paying for, this included the young-driver fee onto the rental. The staff also offered an addition to the service in which we paid for gas through them so that we could return the car to them at less than full and to refund whatever gas was left in the tank, which did save us a bit of money at the end of our trip.During the renting process, the staff was always nice to talk to and they were really engaging with us even through small talk, such as what we were planning to do in the area; the staff also gave us a few local recommendations. When we received the car, we knew that it wouldn’t be in prime perfect condition, as it had scratches from other car renters. We did as advised by some car renters online and took pictures of the exterior and interior of the car before leaving the lot, to ensure that any scratches there were not ours..Upon returning the car we were met with the same friendly faces, and it was a smooth transition into giving the car back to them and being on our way. They had simply turned the car engine and examined the dashboard for the mileage and the gas remaining, and after doing so almost sent us on our way. The staff member was nice to talk us through the importance of hanging onto the receipt of the rental as it contained sensitive information and even advised us to shred it once we get the chance.Overall the staff was very friendly and straightforward, offering helpful advice when they could. The clauses they outline make sense to the service; providing a credit card with you for the rental, the price for damage deposits (which are returned at the end), young driver fees, and fees regarding the gas, etc. My friends and I were pleasantly surprised by our experience here after we did look through the reviews before booking with them. Will definitely come back here when I visit in the future.

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Name: M**** D***
Date: 2023-09-10 00:34:37
Rating: 5
Comment: Great experience. No waiting in long lines for my car. I got a better car than I expected. Everyone was friendly and knowledgeable. It was great and I will use Fox Rent a Car in Ontario again.

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Name: m*****
Date: 2023-09-06 12:07:09
Rating: 5
Comment: Great location (to me). Great price and selection. The only chain I rent cars from when I need one.

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Name: M***** M**
Date: 2023-08-17 03:53:38
Rating: 1
Comment: Terrible. Dont rent a car here. There is a shuttle which is advertised to go until the end of business hours, which is 12:30 am. According to Google its 1:00 am so I had put down 12:30 as my pick up time. Not sure why this would have allowed me to rent a car when the place would be closing. Not only this, but I got to the airport and tried to find out about the shuttle. Their recorded line let me know it stopped at midnight!!! Not 12:30. So now I was stranded without a car and had to pay $80 for my Uber. I wasnt able to go back for the car as it was so far away and would have cost more.This put a major damper on my trip. Not only is Fox not helpful, they wont refund my money. They werent even open to accommodate my rental, yet they wont give my money back. GO SOMEWHERE ELSE! Your wallet and peace of mind will be worth anything more you will spend with a reputable company.

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Name: D** M*****
Date: 2023-08-04 04:57:40
Rating: 5
Comment: If I could give more than 5 stars, I would! My situation was very desperate, and dire, but the two ladies that assisted me went ABOVE AND BEYOND to resolve my issue. This will be my go to place for rentals from now on! I can not thank you both enough! And because of your help, my appointment went great and my issues resolved completely. THANK YOU!!! ******* :-))

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Name: C***** M******
Date: 2023-07-30 20:15:44
Rating: 1
Comment: I was very disappointed in Fox Rent A Car and will never rent a car from there again. We rented a white Toyota Camry that had a horrific stench that smelled like urine or ammonia. When we brought the car back to bring to there attention of the smell they lied and said they didnt smell anything and also manipulated the smell by spraying a deodorizer freshener before the manager could smell the stench. Circumstances did not permit us to trade in the car to another location and we drove back from AZ with a very dreadful drive. All this to say they are not a good company to rent from...Make sure you never rent a white Camry from them and know if you are ever displeased with the service they do not care they will not compensate you at all. Hope you have a good experience if you decide to rent with them🙏

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Name: J**** T******
Date: 2023-07-26 19:03:35
Rating: 1
Comment: I reserved a car for noon, when I realized I could arrive earlier I called Fox and asked if I could pick up early. Lady said earliest is 11am. Here at 11am and they tried to upsale me to a different “available” car; I didn’t take it so they have made me and my son wait outside, for over an hour . There are vending machines out here since it’s literally 100 degrees but too bad it only takes ur money….doesn’t give u what u paid for. Of course Fox employees inside can’t help u….never had such a horrible car rental experience and it hasn’t even started!!.

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Name: B**** J***
Date: 2023-07-26 16:26:13
Rating: 1
Comment: TRAVELER BEWARE: Travelers who use this company need to be warry. They will be told by the traveler and the Government DTS system to not charge for Insurance and other non-refundable charges. When you check out they will mistakenly charge you for the items to include fuel when the tank is full even if you specifically said you did not want these items on your bill. If you do not catch it as you check out which they make very easy to miss you are stuck with the charge. They refuse to remove the charges or simply ignore the traveler after the fact. A formal Complaint with the government is being filed for unscrupulous business practices to get them removed form DTS. It is only $1.00 more a day to use HERTZ.

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Name: C***** E****
Date: 2023-07-22 20:12:44
Rating: 1
Comment: Awful. I pre paid for a rental car I get to the place and the lady behind the counter tells me that the car I rented the ac doesn’t work well and that I should upgrade to a car with better ac due to the 115 degree heat. Customer service there was horrible and I felt the lady behind the counter said that about the original rental car just to get more money out of me. If I could I would give this place negative stars

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Name: T*** L* M***
Date: 2023-07-14 03:17:44
Rating: 5
Comment: First off the shuttle driver Boris (please excuse me if I have the name misspelled) was extremely friendly, and after a long day, I appreciated his kindness and conversation on my ride from the airport to his rental facility. Skilled driver and very safe.Upon my arrival, about 10:00pm, I was greeted by the staff and assisted right away. They brought my rental car around and had it a few feet from the door which was nice. I noticed the car they had reserved for me was going to be a little tight for me and my passengers, and without hesitation, Vince offered me a larger car with the approval of his very nice manager.I would not hesitate to use Fox Rent A Car in the future and because of how I was treated here at the Ontario airport location, I will use them for all of my travels where they are located.This great service deserves some corporate attention!

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Name: R****** O*****
Date: 2023-07-12 15:23:02
Rating: 5
Comment: No need to spend more money at the big name rental companies. The quality of the vehicles, and customer service is unbeatable. I will use Fox going forward.

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Name: T***** W*****
Date: 2023-07-10 20:36:20
Rating: 1
Comment: Please report this office! The customer service and assistant manager very rude and has tried to charge my credit card with 3 different transactions without my authorization and had to replace my card! They did not want to even try to help resolve this matter. So please be aware of using your credit card at this office

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Name: D**** M*******
Date: 2023-07-08 14:47:56
Rating: 5
Comment: Customer service on phone was terrible as long as you don’t have to call their 800 number it will be the best rental car experience you can possibly have.Great clean cars. Terminal staff incredible!! Just so friendly and great at their jobs doing everything they can for you. Short bus ride to their location was a breeze, pick you right up at the rental car drop off and take you straight back maybe 5 minutes each way with no waiting.Everything else was great

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Name: G****** G****
Date: 2023-07-06 22:17:52
Rating: 5
Comment: Title: Gilberts Exciting Adventure with Fox Rental Car in Ontario, CA!As a lovable Ty Beanie Boo giraffe named Gilbert, I recently had the most incredible travel experience with Fox Rental Car in Ontario, CA. Let me tell you all about it!From the moment I hopped into the car, I knew it was going to be an amazing adventure. The car was super cozy, with comfy seats and plenty of space for me to enjoy the ride. The friendly staff at Fox Rental Car even had my name on a tree in their lobby! It made me feel special and important.We were on our way to Grandmas house, and Fox Rental Car made the journey so much fun. The car was clean and well-maintained, which made me feel safe and secure throughout the trip. The smooth ride made it easy for me to enjoy the beautiful scenery passing by.What I loved most about Fox Rental Car was their exceptional customer service. The staff was incredibly kind and helpful, answering all of my questions with a smile.Overall, my experience with Fox Rental Car in Ontario, CA was absolutely fantastic! They made my journey to Grandmas house even more special. If youre looking for a reliable and enjoyable car rental experience, I highly recommend Fox Rental Car. Theyll make you feel like a VIP, just like they did for me, Gilbert the Ty Beanie Boo giraffe!

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Name: R***** R***
Date: 2023-07-06 12:55:13
Rating: 5
Comment: We took the shuttle to the Fox office and it was a piece of cake to rent our full size Toyota Camry. We saved over $400 by renting from Fox. The overall value is more than money it’s the way the staff takes care of you. My wife and I are in our late 70’s and the staff made it really easy for us. Thank you

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Name: J****** T*****
Date: 2023-06-29 21:10:54
Rating: 1
Comment: I reserved a 7 passenger vehicle and when I came to pick it up there were no cars available. I was told a car would be available in the evening and to come back at 8 pm. When I returned a few hours later it still was unavailable and was again asked to come back the next morning.The next morning they told me my reservation has been canceled because it lapsed the 12 hour mark for pick up and they could only give me would be a mini van at an additional $345.00I’m extremely disappointed in the lack of customer service and felt taken advantage of. I should have read the reviews.

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Name: C******* V*********
Date: 2023-06-26 14:24:19
Rating: 5
Comment: We enjoyed our road-trip across Texas, Arizona, Utah, New Mexico and Nevada. We save a lot in gas in Hybrid SUV. Thanks to Monica who suggested and upgrade our Rental Car.

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Name: E***** H******
Date: 2023-06-07 16:12:07
Rating: 1
Comment: If I could leave a 0 I would. I got a confirmation call and let them know when my flight would land. It was approximately 12-12AM. They assured me someone would be available. WRONG. Then they require a credit card for the deposit (unbeknownst to me). I do not have credit cards. So they said to re-reserve and cancel my initial reservation, and somehow it was almost $200 more than my original price. Nice try.

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Name: P**** T*
Date: 2023-06-05 00:31:33
Rating: 4
Comment: I dont understand why this car rental received such a bad rating. Yes, there are a few issues. The first one is that our car has dents and scratches, but they marked all the incidents clearly on the rental document and I was not charged for those upon returning. Their location is not optimal and you need to take two shuttles (from the terminal to the car rental hub, and from the hub to their off-airport office) to reach their office. Because of these issues, they provide better rates compared to their competitors. I think it is what actually counts. Their cars might not look shiny, but they run great. My car survived the 2-week road trip in the desert without any problem.

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Name: B****** H******
Date: 2023-06-04 21:08:43
Rating: 1
Comment: I had a very disappointing experience with Fox on my recent trip to Southern California. I had booked a car online, but unfortunately had lost my Credit Card during my layover (probably forgotten on my lunch tray 🤦‍♂️). I was told that I could not rent a car without a credit card. I explained that I did not have a credit card, but only a debit card, and that I would accept a debit hold if it was available. Despite this, they outright denied my rental and provided me with no alternatives.It is also worth noting during this exchange the staff member I was dealing with was rude, unprofessional, and quite frankly acted like they found my dilemma amusing. Ultimately I was stranded at Fox for two and a half hours until a family member was able to pick me up just before midnight.I understand that credit cards are the most common form of payment for rental cars, but it is not fair to refuse service to people who do not have them. There are many people, especially those in lower income communities, who do not have credit cards, and they should not be discriminated against.I would not recommend Fox to anyone. It would not surprise me if the power-tripping neanderthals who run this establishment regularly rip off their customers, lie, and cheat them out of deposits or outright make up fees and other charges for damages or cleaning on a fleet of what I imagine are already poorly serviced vehicles.If you have read this far I hope it is apparent that I would strongly advise you to rent a car from a different and more reputable company.

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Name: E****** 6*
Date: 2023-06-03 17:42:07
Rating: 2
Comment: When I put my order in for the rental I asked for a sedan. I’ve driven sedans my whole life. When I was given the car come to find out it was a Kia Soul which is a midsize SUV. When I told your staff I asked for a sedan I was told it’s something similar. Apparently you guys didn’t have any sedans although the person before me was given one. I’m not used to driving midsize SUVs or parking them. I felt very unsafe driving a car in traffic I’m not used to in Oregon. My sister who is disabled struggled severely getting in and out of the car. Although yes I was provided a vehicle it made a stressful visit due to my sister’s medical concerns which prompted the visit a more stressful one.

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Name: R**** R*******
Date: 2023-05-31 06:14:27
Rating: 5
Comment: This place was great. No worries about it being away from the other car rentals. They have a shuttle to accommodate. Plus, they upgraded when they learned we had to rent from two places for our family.Mahalo Nui Loa. Keep the beach look 🏖🏝 It fits. Maybe well send you some island sounds to play. Someday come bring the business to Hawaii

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Name: M*** M
Date: 2023-05-26 02:46:50
Rating: 5
Comment: This trip was my second time renting from Fox in Ontario, CA. I got a brand new Jeep and really enjoyed it. Service at pick up and drop off were top notch. Thank you Fox!

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Name: A***** A******
Date: 2023-05-25 18:00:22
Rating: 1
Comment: Horrible experience renting a vehicle at this Fox location at Ontario California. The rental was placed online at Priceline and I paid about $180. However, Monica the representative that helped me out 05/22/23 at the Ontario location scammed me. Because the car I requested online wasn’t available, Monica offered a free upgrade for a dodge vehicle but told her that I was uncomfortable with a larger vehicle so dropped it down to Toyota Corolla. She then went through her selling tactics on insurance and I then told her that I already had progressive insurance. After that she said because we didn’t have the car that you originally asked for and didn’t upgrade you to another vehicle I can offer free insurance for the duration of your rental. Free of charge, which was odd because it still said it on the summary of charges. When I questioned the additional $71.97 charge she said don’t worry, it will drop off in a few days. Which it didn’t, at the end of the rental I ended up spending $333.38 which was far more than what I rented the vehicle for online. I then went to drop off the vehicle today at 05/25/23 and Monica of course wasn’t there and was helped by Will who said the manager wasn’t going to be in until 5:30AM and that I would get a call back. Which I still haven’t heard back from anyone at all. When I call customer service they tell me that there is no direct number to the rental office in Ontario. I’m very disappointed with how this rental company does business. They scam you and try to use tactics to make it seem like they’re taking care of you but at the end of the day they’re just trying to play you. Not only that but the car that I rented reeked of cigarettes. How when there are $250 fines all over the car for smoking. DO NOT RENT FROM HERE!

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Name: J*** K**
Date: 2023-05-15 05:14:57
Rating: 5
Comment: Monica was the best! She took care of my check-in and explained everything very well and gave me a great start to the week with my wife, who was added as a driver for free and offered me great upgrade options. The $4.70 gas service is great too. 10/10 for Monica and Foxs

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Name: c******** C**
Date: 2023-05-02 22:47:22
Rating: 1
Comment: If I could give negative stars I would. First, the service attitude was nothing to desire for, and the cars quality was not the best. But the worst part was he asked me if I wanted basic insurance or full insurance. I thought I had no choice--and it turned out the insurance was just optional. Like a fool I fell for this scam. Please do yourself a favor, do NOT rent anything from this scam.

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Name: R****** S*******
Date: 2023-05-01 02:28:10
Rating: 4
Comment: Had a good experience at the Ontario location. I got worried after reading all the negative reviews as I had booked a non-refundable car rental with my flight. No problems with the shuttle and the car was ready for pickup at the time that we arrived. No hidden fees or pressure to add insurance. No pressure to upgrade because I had prepaid for the rental. No issues returning the car. Deposit was refunded to my account within a couple of days. I took off one star because the car smelled like weed inside and it was slightly beat up, lots of big scratches and the bumper was coming off the hinge on the passenger side. We did follow all of the rules and regulations as stated in the contract and we had no issues at all. Tip: they only accept credit card and it must match the name on the reservation. You must present both when picking up the car.

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Name: M******* B*
Date: 2023-04-21 20:36:51
Rating: 5
Comment: Amazing service!!! Super friendly and helpful. We missed your reservation due to our flight being delayed and the clerk Monica at the front desk was super understanding and did everything to help find another car. We appreciate you Monica. Thank you again for everything 💕💕💕💕💕. We will definitely be using this car rental service again!!!! 100% recommended.

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Name: G*** D******* P*******
Date: 2023-04-19 14:57:06
Rating: 5
Comment: The best experience I had in car rentals in a long time. We arrived earlier than expected and the shuttle promptly took us to their site. Not only did they have the vehicle ready for us but they made a suggestion for a better choice. Excellent customer service.

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Name: R*** M*******
Date: 2023-04-16 00:15:43
Rating: 5
Comment: Jamen, at Fox was GREAT! Best rental car customer service that Ive received in a long time! Fox made my experience easy and had prompt shuttle service as well.

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Name: T***** K*****
Date: 2023-04-13 20:51:06
Rating: 5
Comment: Fox was great to rent a car from. Staff were nice and helpful. The shuttle was easy. Drivers were helpful, kind, and nice. Ill use them again to save money.

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Name: J*** A********* (******** M***
Date: 2023-04-11 21:47:28
Rating: 1
Comment: This location offers fake customer service, I was told the upgrade was for free specially that I did not need a van and that’s all but he had is a van then he agreed with me and when they came back they charge me $40 a day for that van which is I didn’t need. I had asked for a refund they offered me half of their amount or in-store credit I refused because usually if you don’t have the code I reserve the upgrade should be for free.I will never deal with company again and I would never recommend it.

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Name: A*** M*****
Date: 2023-04-06 16:15:24
Rating: 1
Comment: Other than the vehicle itself, the experience of renting a car at this facility was horrendous, by far one of the worst in my recent experiences. There was no clear sign where the guest parking was. There were no greetings upon arrival (not that I was looking for it, but it would have been a common courtesy like any other place). The waiting for talking to someone took about half hour, then renting process took about another half hour.I reserved a 7-seater van online which was confirmed, and I took the printed reservation letter to show them. After few minutes of looking at their system, the service desk personnel informed that they were overbooked for the van, and the system shouldnt have allowed me to book it at the first place. How was it my problem, it still boggles my mind - when their own system confirmed my reservation with a confirmation number. Then they went on to offer me a 7-seater Ford Expedition SUV instead, or else I might not even get any car at all. I kept on telling them that I could see few vans parked there and I had to have a van for my elderly parents and in-laws who would have hard time getting into the back seats of a SUV if I had gotten a SUV instead. After refusing their multiple pressing offers to take SUV instead, they finally agreed to give me the van I that reserved for with a condition that I returned the van that same very night (within few hours), which I verbally agreed.Since I would return the van within 4 hours, I requested if I could park my own car in their guest parking, I was told I couldnt as they would tow my car if it was parked longer than 2 hours. The service person suggested that I parked my car in the nearby hotel (paid parking) then walk over to this facility to get the van.As promised, I returned the van at 11 pm that night (although on paper I could have rented for 24 hours). The weather was unbelievably cold that day (April 3, 2023) and was windy. We pleaded and requested few times that if they could just drop us off to the hotel parking across the street, where we had parked earlier, we would be really grateful. They refused. We walked in the freezing temperature for 10 minutes where it would have been only 2 mins of driving for them to drop off.I made a promise to myself that I would never rent from this Fox Rental ever again. There are other rental place where I can at least have a piece of mind.(Wish I could record the entire episode of renting the van from this place so others could believe me. But Im sure they have surveillance cameras where they recorded it).

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Name: B*** P**
Date: 2023-04-05 21:09:06
Rating: 2
Comment: Customer service was superior at the ONT Airport location. Unfortunately, the economy car I reserved was unavailable, they wanted to put me in an SUV that gets 15-18 mpg. With ALL the miles I knew Id be driving, plus the $2/gallon increase in fuel cost from where I live, an SUV was unacceptable. Jamen went out of his way to find a vehicle with better mpg, but, even with an extra discount, the cost was $70 more than what I reserved. Although the employees at the location were pleasant & willing to do everything they could to assist in the matter, I will NEVER rent from Fox again as their corporate offices are in desperate need of training when it comes to customer satisfaction and would benefit greatly by taking serious pointers from the local staff. Thank you, Jamen, for your outstanding customer service!

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Name: J** D***
Date: 2023-04-04 20:20:20
Rating: 5
Comment: Monica and Gilbert are the epitome of excellent customer service. Buy the gas they offer....it is less or at market of what is offered in nearby gas stations. While this facility is about a mile or so from the Airport, their shuttles are clean and on time, the drivers are safe. They rent older vehicles than most, my Kia had over 60,000 miles on it, you would never know by the appearance and handling of the vehicle. I shopped the competition, this experience was less than half for apples to apples rental cars. I will happily use them again. Thanks for the use of your car!

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Name: r*** s********
Date: 2023-04-03 06:42:31
Rating: 4
Comment: Shuttles run regularly to airport, start early in the morning and drivers are first-rate friendly and helpful. Dropping off early in the morning was a breeze with friendly attendant. Ask for a later model car though, mine had 55,000 miles on it 🤨

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Name: A**** G******
Date: 2023-03-28 20:08:55
Rating: 1
Comment: Rented a car from them. Ive rented cars a lot not just from Fox but from other places as well. They said nothing about the car needing to be vacuumed before returning it. When I went to return it their was dog hair in the back seat. I didnt have my dogs in the vehicle, it must have come from my sons blanket or clothing, they asked me if I wanted to go vacuum it out at a gas station if not it was going to cost $75 for detail. I have never had a rental car place charge me for a detail job on a vehicle for a little dog hair. Not to mention when I picked up the car it had just been returned and they barely hosed it off before giving it to me. I will never rent from this nickle and dime company again.

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Name: A****** G******
Date: 2023-03-18 03:54:04
Rating: 1
Comment: The shuttle is not free, its an almost 10% fee (cant tell if this is from the airport or a random Fox fee).What really got me is the offer for gas at a lower rate than gas stations. It sounded fine, but it was not explained to me that I was prepaying for the full tank even if I didnt use it, and I used less than half the tank. Paying for gas I didnt use, is pretty much a scam in my book. If this gets corrected in the final charge, Ill update the review.As others have said, Fox is not at the airport with other rental car places, its 5-10 mins away. They dont pick up or drop off at the terminal, only at the rental car facility, so thats two shuttles to catch. If it was actually cheaper in the end, it might make sense, but its not. Never again.

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Name: M**** M***
Date: 2023-03-17 15:34:13
Rating: 1
Comment: The people serving at the pickup charged us extra $60 just because the reservation name isn’t the same with credit card name. I use my husband’s name to reserve but mine cc to pay it. Maybe we refused all extra services he recommended he found another reason to charge. Don’t be fooled by their low rental prices, they will find another ways to charge more. Not recommended!

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Name: D** S** C**
Date: 2023-03-12 21:18:09
Rating: 5
Comment: The Fox Car shuttle was waiting for me when the plane was delayed at the rental car center. I was worried that the rental car center was close to closing hours at 11:40pm. The car pick up was one of my best service. No pressure and it was smooth and quick. I forgot her name-maybe Sky. She showed excellent customer service and ensured I got the car that could fit my golf bag. Its rare to see such a friendly staff when most of the rental car companies dont care about their customers. I rent cars at least one a month. Price and service were excellent at this site and other car renter companies could learn from them on providing great service in a service business. Thank you

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Name: S**** B******
Date: 2023-03-10 04:40:55
Rating: 4
Comment: Better than my Fox experience that I’ve had elsewhere. This location is about half a mile from the airport and the shuttle does take you there. Unbeknownst to us at the time however, so we called a friend to pick us up from the airport to take us to our rental car. Simple mishap that can be overlooked. No signage of how to enter despite their parking lot being ripped up on the day of picking up the rental. Again, another pardonable factor. The 4Runner was just right though 👍🏼

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Name: J* M******
Date: 2023-03-02 01:57:36
Rating: 5
Comment: My experience with Fox was outstanding. Vincent and Miguel were both extremely helpful and professional. Fox didn’t have my original purchase so they were able to graciously upgrade me and the difference wasn’t by much. I’d definitely suggest the professionalism and courtesy I received from Vincent and Miguel.

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Name: R***** E******* D*
Date: 2023-02-17 22:36:50
Rating: 1
Comment: Was denied a rental car because they could not accept a debit card or Apple Pay. Canceled my reservation from January and left me stranded. Good thing Uber came to my rescue.

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Name: J***** D*****
Date: 2023-02-15 16:12:32
Rating: 1
Comment: DO NOT RENT HERE. Watch out for what they add, and dont trust what they tell you. I denied all additional coverage, yet they still added a Loss Damage Waiver. When asked about it, I was told it was the security deposit (which in my case was almost the exact same amount as the $150 deposit). I should have nixed that on the spot and called BS, but unfortunately didnt. Want to talk to the rental location? Sorry, all gone through a central office, oh and theyre only open normal business hours, no weekends. The rental wasnt cleaned very well either, found old pieces of food on the floor and stuff under the seats. Id highly suggest renting from a reputable, on airport, company.

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Name: J****
Date: 2023-02-02 17:19:44
Rating: 1
Comment: I came in on the 16th after renting a car through Expedia. Candelario was who assisted me. I have two problems with his conduct.#1 He saw I had not selected an insurance option and tried to sell me one of there three tiers of insurance on the car as if it was their only options. I very adamantly declined and very bluntly stated, You are offering me these three options like there isnt a fourth. I am taking the fourth option of NO INSURANCE. My insurance for my primary coverage covers rentals as well. I remember very specifically signing the I have declined insurance on the contract terms. I even made a comment again that it wasnt cool to try and pitch it w/out mentioning its optional and he had responded lets just move on.I find out after all is said and done, even after I paid less than the amount I prepaid, that I am hit for an additional $18 after the fact because he claimed I totally agreed to insurance.The whole charge should have been $234 and change. I paid $234 plus an additional $18 on a rental that on paper was a final total $230.21 after the additional charge.I specifically declined all insurance options and they still are trying to sneak this on there.#2 He tried to upsell me to a hybrid claiming it would have saved on gas over the base rental since you are driving to vegas it would be cheaper overall. He claimed, specifically, it would save me money overall. The hybrid *would have been* an additional $32 a day for 36MPG vs 20MPG. I was renting for 5 days so an additional $160.00 to the bill.Even if gas was $5.00 everywhere, I would have to drive 1440 MILES at minimum to save $160.00. Vegas is only 472 miles round trip.I am especially frustrated because I was originally going to leave a better review because I get offering insurance and offering upgrades is part of the job and the hustle of renters. However after discovering the snuck in charge after specifically and unequivocally declining ALL insurance coverages offered, I am calling out all concerning points experienced.Called in already to resolve. Will update review with update afterwards.

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Name: A*** T
Date: 2023-01-24 02:45:00
Rating: 1
Comment: Our reserved car “wasn’t available” and so our options were more expensive or a far worse car. Long waits and rather astonishingly bad customer service.I wish I’d seen all these other reviews beforehand as it’s clear this is their business model.

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Name: J**** W*******
Date: 2023-01-24 00:15:20
Rating: 1
Comment: I paid a $500 deposit which is higher than everywhere else, and the standard suv I received is an old feeling boatlike suv that drove very slow and sluggish. I absolutely do not like this slow vehicle at all, its dirty, and they have a $20 a day fee if you dont like vehicle and decide to return early smh. Thats unacceptable. Especially when im returning a new 2022 from Payless rental thats cheaper, lower deposit by $300, no fees for early return, and this car from Fox is like a 2014 sailboat. Not a happy customer

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Name: J**** M*******
Date: 2023-01-10 16:54:23
Rating: 1
Comment: Do not use this company, very deceptive… charged us for a full tank of gas after only using less than half. Horrible business… Also did not mention a ton of fees that later appeared on our invoice. Dave your money and use anyone else!!!!

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Name: C**** G******
Date: 2023-01-07 04:02:29
Rating: 1
Comment: Horrible customer service. I was 2 hours late to pick up my car due to a family emergency and she said they didn’t have my car that I reserved a month before. They did have 3 car’s available for an up charge of 175-200 more for the week. What a shame if I didn’t show up then I could see but come on. I will never rent from them again. Last month I rented for 2 weeks with no issues now they blew my business and the girl had no clue on any policies other than the actual renting. If they are renting cars they should know the facts of every aspect.

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Name: T*** N*****
Date: 2023-01-06 03:46:12
Rating: 1
Comment: Terrible experience. I booked online without adding extra stuff for my parents but when my parents pick up. They added a extra charge even tho my parent clearly told them no when they offer again. Then make them sign the paper knowing my parents didn’t know English well before pickup the car. They should’ve stick with what I booked online with the confirmation number. This is like a scam.

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Name: H******
Date: 2022-12-30 19:22:57
Rating: 5
Comment: The customer service from this Fox location was terrific. All staff I encountered were friendly. My flight was delayed, and they held my car/reservation for me. The car ran well, and aside from a smudge on the window, it was clean. Id definitely rent from here again.

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Name: M*** L*****
Date: 2022-12-21 17:11:54
Rating: 5
Comment: Fox is where it’s at. They took care of me with first class service. The car I was looking for was not available so the worked their magic and got me a great deal on an SUV. Super nice and courteous. Will come back in the future. Highly recommend.

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Name: H***** C****
Date: 2022-12-16 00:38:23
Rating: 5
Comment: Total 360 from the office at LAX. Had a bad experience in Los Angeles due to large number of customers and lack of vehicles available. The office in Ontario was more relax with outstanding customer service. Although the office in located away from the airport, it was worth the price and the quality of vehicle received. I recommend going to the office in Ontario.

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Name: J**** D*******
Date: 2022-10-29 05:15:23
Rating: 5
Comment: I had the BEST car rental experience I have ever had. The woman who helped me check in made sure I had the car the best suited my needs. I was able to get a bundle discount by adding a full tank of gas toy rental at time of reservation. The shuttle was immediately available both to Fox from the airport and back on upon my return. The drop off process was fast and easy. I will definitely go back to the and highly recommend them. Thank you!!

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Name: J***** C***
Date: 2022-10-25 16:46:19
Rating: 1
Comment: DO NOT RENT FROM HERE!!!!They post lowest rates and then the car you reserved won’t be available and you either have to wait several hours or pay upgrade!!! I have made a report to the BBB as what they do is unacceptable business practice. Another thing to note is that you will have to ride 2 shuttles to get to rental place and again when returning vehicle which will add time to the entire process. Heed this warning unless you like getting scammed!!!!I will never do business with this company again. Absolutely disgusting!

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Name: J****** S*******
Date: 2022-10-06 23:32:47
Rating: 5
Comment: The staff went out of there way to make us feel welcomed. They provided friendly and good quality service. Will definitely do business with them. We upgraded from a small vehicle to a Jeep. We are so glad we listened. Im enjoying the extra leg room

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Name: C**** S*******
Date: 2022-10-04 20:43:04
Rating: 1
Comment: I had the worst experience of my life here. i flew in from AL having never driven in CA before, so having a car with touch navigation or at least display was VITAL to my getting around. not only was i unable to connect to the car, the car was INCREDIBLY unsafe to drive. i would barely tap my brakes and i would come to a complete stop, and the car would swerve on its own. not to mention how much physical damage the car already had prior to my getting it. i raised these issues to fox and they were incredibly dismissive, i’m assuming because they were closing within the hour. i ended up not even having the rental for 12 hours, and unfortunately since i booked through priceline fox was unwilling to assist me in contacting them for a refund. i will never ever use fox again for rentals, i do not care about saving money when it comes to my safety.

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Name: D******* C******
Date: 2022-09-17 22:23:40
Rating: 4
Comment: Be aware this location has a small building and is away from airport so youll have to take a separate shuttle to them. Business/shuttle not open until 6 am so if your flight is before then youll have to arrange your own transportation back to airport. Also be sure to read the fine print of contract for what charges will be. Our reservation was made and paid in full online not throughout Fox site & they charged the full amount to a 2nd card which were currently working to have reversed

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Name: M******* D****
Date: 2022-08-28 13:49:40
Rating: 5
Comment: Found a good deal here on Priceline. They upsold me on a Hybrid for a family road trip but saved me a bundle on the miles. Staff was very friendly and treated me well. Fox made transportation taking my family from Ontario to UC Berkeley along the coast so fun and cost effective. The kids wanted to buy the Sienna mini van we rented. Will definitely use Fox car rentals again and highly recommend them!

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Name: L*** o* M******
Date: 2022-08-25 17:50:10
Rating: 5
Comment: I had a great experience with this company. The rental was affordable and I had the option of choosing an economical car which saves me money. Just keep in mind to use this service you will end up taking two shuttles from the airport to get to the rental place. I would recommend! 👍🏻👍🏻👍🏻👍🏻👍🏻

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Name: T**** P****
Date: 2022-07-28 23:30:19
Rating: 1
Comment: They got the one star only because I had to in order to post. DO NOT EVEN BOTHER! Horrible customer service, the people behind the counter are not very informative. The woman seemed bothered by having to deal with customers. They wasted my time over a credit card and not matching the reservation name. I’ve never not used Enterprise Rent A Car and I will go back to Enterprise happily might be a bit more, but you know, you get what you pay for and FOX is Trash! Fox, your employees let your customer sit outside with the car running while having the catalytic converter stolen. When I told them the damage it would cause the vehicle they both shrugged their shoulders and didn’t care. That’s what type of people you have working for you Fox rental car!

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Name: D**** F***
Date: 2022-07-26 00:15:36
Rating: 4
Comment: Fox rental car is located 2.2 miles from the main Ontario Car Rental facility. The rental prices are cheaper but you have to work for it. Take the shuttle to the main rental facility, then if you are facing the facility, walk to the last shuttle stop on the right. A Fox shuttle will pick you up and drive to their facility.Once you get there, there seems to be some bargaining for cars, as they really dont know which cars will show up when. I pre-paid via expedia,. The friendly staff member tried his best to get me a car close to what I booked but it took 30 to 40min to find the right one. I refused the Jeep Wrangler which I dont like driving.The Kia ended up being just fine and better than the Budget rental I had a few weeks ago which beeped the entirety of 24 hours because of a malfunctioning sensor. I didnt have the time to return it as I was going to an appointment.Overall, Id use Fox again because the cost of car rentals right now is ridiculously high. Just be ready for the wait and extra hassle. Nothing is free.

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Name: J**** K***
Date: 2022-07-21 06:22:01
Rating: 5
Comment: I booked this car with Expedia in the early stages of planning a Socal adventure. After I booked (which I admit was a mistake) I looked at the reviews and was horrified thinking I made a huge mistake. That was all unfounded, and while the two shuttle stops is true, other than that, my experience was fantastic. They had my car, got it out quick with no pushy upsell and got it back with no drama at all. This was no drama and super easy and I dont regret it at all.

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Name: M****** B
Date: 2022-07-19 18:02:04
Rating: 1
Comment: This place pulled a bait and switch after shuttling me off airport grounds. They said they only had a three cylinder car that did not exceed 50 mph to give me for my paid reservation. Knowing I had to drive the freeway, and after flying cross-country all day, I paid for the upgrade. My bad. They have bad business practice. Pay for the better car rentals. I wish I had!

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Name: l** c******
Date: 2022-06-17 09:29:39
Rating: 1
Comment: Absolutely the WORST customer service. Never have I had to go out of my way to write a poor review until now to inform others not to make the mistake of going here like i did. Let me start by saying their employees at this location are straight up the rudest people you will encounter. They gaslight you into paying more than your reservation price, will proceed to tell you they are out of the car you reserved (without any notice) and then upselling you a COMPLETELY different car that doesn’t even fit your whole party. and if you call them out they get so incredibly defensive. Don’t waste your time here, the prices are “cheap” for a reason everything about this place is a joke. Embarrassing for this company…

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Name: J***** W****
Date: 2022-06-16 00:25:22
Rating: 1
Comment: DO NOT RENT HEREWorst car rental experience I have ever had.Got flat tire on the first morning hadnt even driven 50 miles. Then they tried to charge me for a tire and $100 to put the spare on. Took car back next day and they me a late fee and an early fee. Lots of hidden fees. Needless to say I will be disputing all charges. Should have googled their ratings first.

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Name: V****** S****
Date: 2022-06-02 17:35:10
Rating: 1
Comment: Wish I read the reviews. TERRIBLE. Almost impossible to get to from the airport. We ended up getting a ride from a friend. We showed up 45min earlier and they tried to upsell us. I told them I will take what I paid for. They said I had to come back. An hour and a half later I came back and still no car. So I got the same exact car that they tried to upsell me an hour earlier for the same price 😡

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Name: C******* T*******
Date: 2022-05-12 09:07:46
Rating: 1
Comment: I would of given zero stars if i could. Just because i had an issue and told the guy in the office and he told me that i would hear back from someone within 24-48 hours. It has been 54 hours and no one has bothered to reach out to me yet. Its all good though, they dont need to waste any time on me because i wont be going back to rent a car from them ever. Be careful if you reserve a car from them. When you get there and they say they dont have it but they will upgrade you to a better car. They told me they would give me a special. They didnt mention the upsell fee of $25 a day. So it was $175 for.the week. But i never asked for an upgrade. Other rental companies usually give upgrades for free when they dont have the car available. So i am done with them. Pretty unprofessional by not having someone reach out to me.

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Name: R***** R***
Date: 2022-05-04 19:49:53
Rating: 1
Comment: Terrible service. They didnt have the vehicle I paid for with reservation a day ahead. They were offering everyone upgrade with extra charges and that was bc they didnt have the car avail They claimed. Made me either pay more or wait til they could find a car. They gave me a car all damaged and dirty bc I said some thing about this matter. False advertisement and which I paid for what I expected. I will never rent from fox again. Deposit was 500 dollars. Terrible Terrible service car Steeles so bad inside and very unclean.

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Name: J L
Date: 2022-05-01 22:01:40
Rating: 1
Comment: Should have read all of the reviews before renting it from this company. I decided to give them a try because they had the lowest price but that ended up being a huge mistake and a headache.After reading all the reviews, there seems to be a pattern in their business: 1) give customers the oldest cars with the most mileage (with questionable safety) and charge them huge fees when they supposedly upgrade your new rental for free or 2) give conflicting info so that you get charged late/early fees when returning vehicles or 3) charge insurance/misc. fees, after you receive your receipt in the e-mail to make it impossible to dispute in person if you dont live nearby.Arguing with the agents at this location was a complete waste of time because they lied through their teeth (dont take my word for it, read the other reviews). Honestly, Im embarrassed that I fell for their ploy in the first place. They were very slick and super friendly, assuring me that there werent going to be any extra fees. When I called corporate office to complain, they were finally willing to offer me a refund. However, that refund was only half of the extra they charged.....in store credit (like Im ever going to rent with them ever again).Do yourself a favor: really research why their rentals are so much cheaper than others and youll see why. And please, please read the reviews. You might save a little initially but you might end up paying a lot more, not to mention wasting your time if you get a junky vehicle like I did (along with so many others).

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Name: A***** C***
Date: 2022-04-28 00:47:00
Rating: 1
Comment: I booked through my Southwest App, so apparently there no way for them to contact me earlier in the day to tell me that they had rented out all the vehicles in the size I had reserved although my reservation was made over a month in advance for a wedding I was attending. I was then asked to pay the upcharge on the larger SUV, while the customer service rep kept telling me what a solid favor she was doing me by using her managers discount on it, while the paperwork only showed an upcharge on the bill and that I should give her a good google review, it was almost 1AM when they were about to be closing the lot when I thought they were open 24 hours, so I just paid and left. After emailing the entire situation asking for the refund of the $60 difference for the original reservation I made, I have received no further communication. It was very stressful.

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Name: B******* S******
Date: 2022-03-28 00:44:41
Rating: 1
Comment: Horrible customer service. Vincent and Joshua arguing with us. Wouldn’t tell us how much the rental was and said the guy who checked us in from returning the car told us. I said I wouldn’t rent again from them and Vincent just shook his head and said yea would be a great idea not to. Cars are dirty when they check them out. Save your time and money and go else where. Should tell you all about this place when they have 2 stars. I never rented through them before and I never will again.

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Name: C******** M*****
Date: 2022-03-17 19:08:51
Rating: 1
Comment: This was the worst rental car possible. It was unsafe after the first day. All my calls to customer service did nothing. Road side assistance had to leave a message and wait for a return call 2 days later. The smelled of cigarette smoke, all the others that were available also smelled. The guys in line cleaning the cars coming in were smoking as they cleaned them. There were no other cars available.The steering wheel would shake going over 65. Everything in LA is all freeways with a minimum speed of 70.

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Name: G***** C* A*****
Date: 2022-03-07 19:18:39
Rating: 1
Comment: I recommend avoiding dealings with this company in Ontario CA. Off of Holt.Our flight arrived about 20mins behind schedule.We had booked a compact. When we finally arrived at the location, which involves 2 shuttles, they said because we were late all the compacts were gone. They would upgrade us and give us discounts to make it a really great deal!The offerings were Jeeps, Dodge Charger, Toyota 4Runner or a van. All our options for small cars are gone. Youll have to wait for them to come back and everyone seems to be running late.I go outside to discuss with my accountant and as Im doing so the rep Im dealing with comes out and insinuates that hell give me a van at the same rate that I originally booked on Expedia. NOPE!At the end we were charged $50 more than the price on our reservation.Whats really infuriating is that he had pointed out the front door showing only the bigger cars were left. Then we noticed as we loaded the van that there were 3 mid-size cars on the lot. Those were never offered to us as an option. Only the 4 door Jeep, 4Runner, Charger or Chrysler minivan.And the supposed deal they implied theyd give us for the situation, was the same spiel I heard him give to the customer ahead of us. In the end we spent close to an hour getting the runaround and not getting the car or the deal we had reserved.Again, Id suggest pay a bit more to avoid the waste of time and hard up-sell and devious practices of Fox car rentals in Ontario, CA off of Holt.

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Name: f***** r******
Date: 2022-03-02 20:11:03
Rating: 1
Comment: Car was clean very good inside but the the lady at front is extra pushy about the extra insurance i told her it was not needed and keep bugging about it. your credit card hold will not be back the next day like they said. The gas thing is a rip off do not do it they automatically charge you a full tank regardless if the car is returned with gas I returned a Toyota Corolla with Little less than 3/4 thank and was chargerd $62 buck to fill it up.the Corolla has a 13gal tank even at the rate they quoted me for gass they still over charged me this place is all lies rent cars elsewhere

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Name: J****** G
Date: 2022-02-27 21:04:54
Rating: 1
Comment: THEY ONLY ACCEPT CREDIT CARD HERE!!!Terrible experience. Reserved through Expedia with my debit card, everything was good to go. The shuttle takes a very long time to pick you up from the Ontario airport. Once we arrived, I provided my license and card, but they did not accept it. I let them know that was the card I used for the reservation. They said, Well Expedia accepts debit, but here at Fox we only accept credit card. I did not have my other card on me, so my friend had to make a new reservation with his information. ALSO! Before that, the employee said that they no longer had the car I had oroginally reserved. So, we make a new reservation, and got charged double the original price. It also took about an hour for them to process the information.We arrive to return it, they tacked on a late fee. They said because we were supposed to return it at midnight. The first employee never mentioned any of this, plus he added extra insurance we did not need nor ask for. Please choose somewhere else, even if you have to pay a little more. It is not worth the stress, time, and frustration. Please please choose somewhere else.

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Name: T** M*******
Date: 2022-01-07 05:15:26
Rating: 5
Comment: Very good experience. Had to catch a second shuttle to their off-site location from the airport car rental location, but it was smooth and easy. Great customer service, and although has a slight hiccup with a dead battery the first morning, the manager on duty resolved it quickly without question.

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Name: F***** K***
Date: 2022-01-02 02:52:37
Rating: 5
Comment: Smooth pickup, smooth return. Lady at counter was quick and didn’t force me to buy any insurance. Price was cheap compared to other companies. I booked online and paid what was promised online (no extras were added other than taxes and fees that you see during booking). Shuttle runs from airport to main rental car offices and then you have to take another shuttle from there to Fox’s location. Takes total of 20min each way. These instructions are in booking confirmation email.For people who are complaining about stuff - please keep in mind that it is not Fox’s fault if your plane gets delayed, or you dont follow airport shuttle instructions that are very clearly stated in confirmation email, or return the car dirty, or return late or you have any other special circumstances and you feel like they are obligated to make exceptions for you. Please keep in mind that these employees are just following their procedures and working hard to take care of you.Thank you

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Name: M****** F**
Date: 2021-12-13 21:57:19
Rating: 2
Comment: Be advised, there is NO AFTER HOURS drop-off at this location! There is no key drop and no flexibility. I found this out after I was already committed to my rental. My flight out of Ontario was at 5:30 AM and they will not accept returns before 6 AM. They would not allow me to change or cancel my reservation without a fee. Their solution was that I can drop off the car up to 24 hours early without being charged a fee (i.e. return the car the night before). So I changed all my plans, returned the rental 9 hours early, and paid for a hotel when I had originally planned to stay with a friend for free and drive to the airport early. Despite all this, they still charged me a $20 early return fee.Also fun fact, they are not located at the rental car center. You have to take two shuttles from the airport to get to this location.I am giving them 2 stars (instead of 1) because there was no line when I got there, the customer service was good (despite giving me incorrect information), and the price was reasonable (not great, but reasonable). If they had a key-drop (like every other rental car location in the US) and if they sent the shuttle to the airport, I would have given them 5 stars.

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Name: K**** M
Date: 2021-11-13 20:35:40
Rating: 5
Comment: Our experience at Fox Rent A Car in Ontario was nothing short of amazing.We were second in line when we came to pick up our car. The clerk at the front desk gave us a great vehicle without any delays or pressure. I wish I had her name, because she really took care of us. Upon returning the car, Gilberto went above and beyond in making sure we got back to the airport. I wouldnt hesitate to use this location again. Thank you, FoxRent a Car employees, for being a bright spot in our travel from start to finish. You were very much appreciated!

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Name: A***** F*****
Date: 2021-08-19 21:03:49
Rating: 5
Comment: Best Dang Car Rental - lines are way shorter than at the main terminal.Great low price.Good cars,Service is very efficient.Staff is friendly.Car inspected, clean, and brought to us.Shout out and kudos to Gralen (spelling) who assisted and checked me in - fast.Billy also nice job checkin the car with me.I am going with FOX moving forward.Wow.

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Name: Y W
Date: 2021-08-18 21:24:36
Rating: 1
Comment: The worst rental car firm I have ever experienced.1. The representative didn’t check the dents that the car already has.We were told that we would get charged extra if we make any dents to the car. To avoid the extra charges, we added car insurance fox rental offered. However, there were some existing dents and scratches when we got the car. The representative didn’t checked the car at all. So on the paperwork, we were getting a brand new + clean + dent free car.2. The car didn’t get cleaned and vacuumed.We found coffee stains in the cup holders and some white sticky stains on the armrest. We had to clean the car completely before driving. The wet wipes turned dark grey after cleaning. We are still having COVID-19 now. We do wish Fox rental could clean the car to protect their customers.3. Bad attitude when returning the carAlthough the representative didn’t do their cleaning and didn’t check the dents/scratches, they did check everything when we returned the car. They tried everything to postpone the returning time, so they can charge delay fee.4. Rate is not fixed by the firm. Representative is able to change the rate freely.We didn’t reserve a car online. The representative told us we need to pay nearly $1000.00 to rent a Van. While we were about to go to different rental firms, the representative told us he can give us a cheaper quotes, which is $300 cheaper than the quotes he offered earlier.We will not rent any car from Fox rental any more.

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Name: C**** D***
Date: 2021-08-02 01:32:45
Rating: 1
Comment: The jeep we rented was satisfactory. The pick up was slow but fine. The drop off was another story entirely. I have rented cars for the last 40 years and never been treated like this. We had been to a house in the mountains with teenagers. We spent time at the lake and mountain biking. When we got out of the car to drop it off, we were warned that we would be charged extra for cleaning. They also suggested that we take the car down the road to a car wash and vacuum it. They also said sometimes the sand is hard to get out. I guess they thought we were more qualified than they were. It took my wife and I less than 2 minutes to throw away a few things and shake out the floor mats. They watched us do that. When we asked why they couldn’t vacuum out the car we were told that it was excessive. I expressed that it was easy clean up, nothing was spilled etc. I was told by the agent that in fact it was considered excessive. The attendant continued to argue. The manager said we would not be charged but he concurred with the policy. It was the worst customer service I have ever experienced at a rental car business, maybe the worst anywhere. I strongly suggest not spending money at this establishment.

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Name: D** L*********
Date: 2021-07-15 08:25:17
Rating: 5
Comment: First time renting from them. Really nice cars they have a few strange policies that I dont really get. They wont accept debit card from locals as the deposit card but will for people that are out of town. If your card gets declined twice you cant use them again in 24 hours and they cancel your reservation which you cant make another reservation at the desk you have to go out of the parking lot and make it on your phone, that one I thought was a little weird. Woman was totally nice though and staff was very helpful. Theyre very efficient intend to get you out on the road very fast car was really clean and will definitely use them again.

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Name: N*** Y*
Date: 2021-07-15 07:34:02
Rating: 4
Comment: In general, I cant complain about the rates or the cars but the stars of this location are Josh and Mohammed (who I would give 5 stars). Josh does it all and they both always have a polite and respectful demeanor, no matter the customer. I rented several times here, and even when I looked like a bum, they never made me feel less. They represent FOX well and their customer service is priceless. As a consumer, I value customer service just as much as the product, if not more, so they definitely at value to FOX. It would be great if FOX accepted credit cards that dont have a chip or at least update it on the website (if they havent already) so people would know ahead of time.

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Name: D**** A********
Date: 2021-07-12 16:25:39
Rating: 1
Comment: Please be aware that this company is fraudulent. I rented a car and they took my card info when I picked it up for a hold deposit of $150, I saw it on my bill the day after I dropped it off .I called their billing department which took over an hour to get an answer. When they looked into my account they said they charged me the $150 because I had upgraded to a midsize SUV ??!!! Which was false, when I picked up the car they never mentioned anything about an upgrade they just handed me the keys. Please pay more and go to well known companies. This company is doing shady business to make up for their discounted prices.Their customer service at the location was great but other than that the business itself is not good. I will never rent with them again.

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Name: R**** K***
Date: 2020-12-06 01:38:47
Rating: 1
Comment: Fox car rental and Priceline both Reported misleading business hours 5am to 12am. Fox rental car won’t let me return the car at 5am per per their reported business hours. I have to catch a 6:40am flight On 11/28/20. Fox car rental changed their new hours without any notification 6am -12am. Priceline itinerary says 5am to 12am. Instead I was forced to return a car a day 11/27/20 in advance/for early return. Plus I had to rent another car to cover up for my extra day rental. Drove 45 miles to the Fox rental airport Location a day before and drove back another 45 miles back where I was staying with my new rental with Hertz. Spent almost 4 hours of my time to return that car a day before due to misled information. On the top Fox rental car screwed up my rental contract by closing it on 11/22/20 and doesn’t know how to fix it, my credit card being illegally overcharged by Fox rental car despite my reservation was pre paid to Priceline. Fox Rental car have not fixed the charges.Worst nightmare of my rental experience.Scary part Fox car rental has given us a car with retrofit faulty seatbelt for middle back seat, my child ended up using that seatbelt and locked him self and almost chocked him to death from waistline to his chest. Seatbelt won’t disengage from the latch holder ... we had to rush home to rescue my child from this situation by unbolting the seatbelt.Misleading information, lost of time and faulty seatbelt, plus extra day to pay for car rental. $210.58 + $ 53.37 = $264I called multiple times to Fox Rental Car customer service Manager and Priceline and complained about their counter hours and defective car rental no action or resolution been given to resolve unscrupulous practice by Fox Car rental company.Please avoid doing business with Fox Car Rental, their location is inconvenient from the Ontario airport you have to take two shuttles buses to reach to their counter location.Solve your customers problems and issues created by your terrible service you have provided. Don’t give out pre prepared template responses to your customers.

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Name: H******* J****
Date: 2020-08-24 22:44:00
Rating: 5
Comment: 1st i want to say I had a rather bad experience at Fox rent a car.I obtained the vehicle from Las Vegas and drove to California for my job.My boss requested me to stay So I had to request an extension on my vehicle... I had nothing but issues called 3 times waited on hold and there was no success.After the 3rd time someone called me back and told me I would have to go into a Fox rent a car locationAfter I came to this location the manager met with me and completely fix the problem and also was able to release a security deposit that exceeded normal amounts.I cannot express the gratitude I have for their professionalism and integrity at this location... They have kept a loyal customer.

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Name: A**** M**** T****
Date: 2019-07-24 00:17:16
Rating: 5
Comment: Best prices. Nice people. Been using FOX for years. In different city’s. Low price low expectations. Good cars. Not detail clean inside but for the price... I don’t mind. Was able to book online and get my car within 2 hours. Be prepared it’s inexpensive don’t expect on site quick service. No fancy building. No fast shuttle. No fast service. Long wait times on phone. Pay extra for every add on. (I say no to all). Be warned all rental car co. put a deposit on a credit/Debit CARD it takes at least a week to come off your Card. READ THE CONTRACT. Be prepared no rush here. Late night drop off took a long time. Time is money. If you want fancy, fast, easy, quick spend the big money elsewhere. Thanks for being here FOX. My tight budget always appreciates you.