Wheelchair-accessible entrance
Yes
Frankenmuth Clock Company - Clocks and Clock Parts in Frankenmuth
Categories
Location on the map
Frankenmuth, Saginaw County, Michigan, US
Accessibility
Phone: +1 989-652-2933
Site: https://frankenmuthclock.com/
Site: https://frankenmuthclock.com/
Opening hours
- Monday:9AM–5:30PM
- Tuesday:9AM–5:30PM
- Wednesday:9AM–5:30PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:9AM–5:30PM
Comments (199)
The staff are incredibly friendly and knowledgeable. Im astonished by how much inventory and business they receive. They do high quality repair work from a variety of makers. They also have their own unique builds for sale.
I decided to drive my 1960s German cuckoo clock to them. It was fixed within an hour. I took a walk around town and had lunch and picked it up at the end of the day. The cost for repair was very fair.
A rare business in todays world. Even if you are not interested in clocks, it is worth a visit just to see the craftsmanship of these pieces. As an added bonus, there is usually a clockmaker/repair assistant on site, which you can watch!
Wonderful place that has so many coo coo clocks. The staff is very friendly and helpful. I brought in a coo coo clock for repair and they fixed it on the spot! Highly recommended.
Great place to go for a new coo coo clock or to look at very nice clocks. All kinds of clocks. Great prices
So many beautiful clocks. The staff is so friendly and helpful.
It’s hard to leave this place without a 🕰. Beautiful!!!
A great selection of clocks and very friendly staff
Awesome local shop, a must visit on your way through Frankenmuth. Clean, friendly staff, great selection of items. There is some very impressive craftsmanship on display in this store, highly satisfied with all of our purchases made from the Frankenmuth Clock Company.
Most authentic collection of German made clocks, smokers, and decor. This is the place to go for real German products.
When we visited many years ago we had to stop in at the clock shop. It was evening and knowing they were within about an hour til close the person helping us told us to not worry about the time and for us to enjoy the clocks. Of course the selection was well over the top. I was a kid in a candy store lol. Cashier was just incredible in helping. We were concerned about getting this on the plane. With a kind suggestion and smile, he said let us mail it to you. Above and beyond people. Kind beyond words. YES beyond closing and never made us feel bad about keeping them past close. We also got the small Christmas clock as well. DONT miss this shop. Great people. They deserve 10 stars.
Always a pleasure to visit this shop the owners are very nice and knowledgeable. The only issues I have is that I cant take it all Home with me. Lol
Absolutely fantastic. The clock repairman looked at my clock, did a quick adjustment and told me how to use it. No charge. He also gave me a repair estimate. Great service and personnel.
Beautiful store with lovely clocks. I really enjoyed visiting.
If you have the love for great craftsmanship. And finer things. This is the place. The clocks are just beautiful and most are made in the black forest in Germany. Take money these are not cheap but well worth it.
This place is absolutely amazing! I could spend all day in here, just starring at all the clocks and waiting for each on to go off. Additionally, the staff were very helpful and knowledgeable in all things clocks. Hope to come back and get a big cuckoo soon! Have a great day!
Gregg the the two other hermle mantle clicks lije mine on the first shelf the ones where you can shut of the chimes from the front, the tan one and the tan one and darker finished one
They told me they can fixed it 3 months ago and I was waiting for a call back so I call them and they said now cant have a home check up .I waited for 3 months for what.
I went with my friend as she wanted to look at specific clocks. Personally I would never pay those prices for a clock but Im not a click enthusiast. They had some beautiful clocks there.
Most favorite clock shop Ive been in
Smaller than I expected, but they have a LARGE inventory. Be prepared to pay, but everything I saw looked like a quality piece that was worth the price. Didnt buy anything today, but will definitely check out the website later.
These clocks represent a European Peaceful way of live all civilizations should strive for.They take you back to nature and living off the land. Masterfully constructed timeless clocks. A True Time Machine that can take you back in time!
Always super friendly service and great products. This is always my first stop when Im in town!
Very knowledgeable and beautiful clocks
Tried to buy a $250 clock at the Carmel Christmas market. The salesperson kept talking to older women who cut in front of me to chat, while i was trying to make a purchase. He missed out on a sale because he ignored paying customers in favor of talking to people who werent.
Very cool shop. We bought a wood chopper cuckoo clock and love it. Lots of awesome clocks to see. Friendly staff. We are cuckoo for Frankenmuth clock company!
Great Customer Service. I took a cuckoo clock into the shop due to one of the hands being broken. I had been unable to find a hand that would work.They were able to modify a hand and had the clock running in a very short time..Staff is very professional, courteous, and friendly.
Awesome experience. Went in because a coupon. Fell in love with a cockoo clock. Very helpful staff.
This place is absolutely fantastic. Our first time here and weve been coming to Frankenmuth for years. We are so glad we checked it out, and you will be too! Warning: you wont want to leave there without a clock.
Enjoyed looking at the large selection of amazingly beautiful (and expensive!) cuckoo clocks they have. Did not think we could afford a cuckoo clock but found a very nice quartz version that the kids will absolutely love .. and it was on sale for half price 😃. The staff at Frankenmuth Clock Company were very knowledgeable and pleasant to work with. A great experience.. thank you!
The place was rude the employee there does not want to help the customers. The lady I spoke to is very arrogant.
This store has an amazing collection of unique clocks, many straight from Germany. A must see stop, especially if you are traveling from out of town. The sales people are very knowledgeable about the clocks and are so friendly. I purchased a large item from this store and they delivered it to my home in Clarkston (an hour away). They set it up for me (a very nice man named Greg), and made sure everything worked before leaving. Very impressed by their customer service !!
Beautiful clocks and great service
Unbelievable selection, unforgettable quality. Cuckoo clock of our long time search! Worthy any distance traveled to find the best.
Fascinating place prices were okay the staff was friendly.
I ordered a small clock online. It was shipped lightning fast! The little clock is very cute and keeps great time! It was slightly damaged in transit, and all it took was an email to have that issue addressed immediately! Not only do they have nice, affordable items (make great gifts too!)... but their Customer Service is top notch! Folks at Frankenmuth do value their customers and are a pleasure to order from. Nicole in GA :)
My husband took his Seth Thomas antique clock in for cleaning and oiling on February 2. Was told that it would be ready May1st. April 24th he received a call telling him that the clock would Not be done until July or August. He then went to pick the clock up while he was in the store another customer was asking about how much to repair his clock and when it would be done. He was told it would cost him $89. And they would have it done today. Obviously my husbands clock was not a big money maker for your store. Seems to us that my husbands clock was pushed back and clocks brought in after my husbands was done first. We will be taking my husbands clock for cleaning and oiling to another shop to have this done in a more timely manner. You can sure bet that we will not be back in your store. Also you can bet that we will be sharing our experience. Its too bad that you havent trained your employees on the value of a job well done. Reviews do not do our experience justice. Im sure from reading your reviews that the others that have had BAD experiences in your store feel the same.
Very nice, expensive, beautiful clocks made in GermanyA variety of selections and pricesShips to the US and has lay a way
The young boy who showed my wife and I various clocks, demonstrated them for us and told us all about them was awesome! He was extremely polite and knowledgeable. We left the store, but returned later and bought a clock, thanks to his salesmanship!
The clocks in this store are fabulous. The salespeople were very accommodating. They were more than willing to let you hear all the clocks different sounds. The store itself was very packed and hard to get around in but I guess you expect that when in a report town. It was a terrific store and when I am ready to purchase a cuckoo clock I wouldlike it to be from here.
I did an online purchase (I’m from Tx) to fix my mothers clock because she just loves her Cuckoo clock and they had the exact part I needed. They also had several shipment options which USPS is their courier, thank you for having it shipped so soon! I recommend them,m for parts. Luckily my fix was not complicated so if you need mechanical work, I would trust them.
Highly recommend. My husband and I spent some time at the Black Forest and brought a cuckoo clock back with us. We were looking to extend our collection and this location had great prices for great authentic clocks. Thank you!
Wonderful store! Anyone interested in coockoo clocks both analog and digital should see this story... do it! Do it now!!Trust me you will not regret it, even if you are just looking for a desk clock its worth going in. The staff is wonderful and helpful. I personally bought several clocks there.If you want a 10$ clock or a 10,000$ clock this is the place to get it.
Great people =great companyI bought a quartz movement to fix a novelty cuckoo clock that our youngest child picked out when we went to Germany. They shipped the part which arrived quickly so I could fix it for his birthday. I thought there was a problem with it and I called for help. They were very helpful and said they would ship a replacement. 15 minutes later they called back with THE SOLUTION to the problem. They really cared and my son got his clock back. I wish you all could have seen his face when it started to chime at dinner. Absolutely priceless. Thanks to the great people that helped me. Greg you are awesome!
Very helpful, friendly. They had a beautiful array of clocks. While your in Frankenmuth definitely stop their.
Luke did a great job explaining and taking the clock apart while we watched.Got an education were it was made and and how it works. Also meet guard dog Ema. Great shop.
I only went in there to look around because I dont have the money to buy an expensive clock. All of the sales associates were very respectful and kind to me! The tall skinny guy was very helpful in answering my questions. Will maybe come back and get a clock one day soon. Would recommend this place because of wide selection of clocks and great customer service.
The Frakenmuth Clock Co has a wonderful collection of authentic handcrafted items from Germany. The store and staff are top notch.
Went here to get new hands for our cuckoo clock. In browsing and talking with Sue we discovered there was a possibility of repairing an heirloom mantle clock...they were able to convert it to battery...no parts available for old electric models...and it now keeps time and chimes just like it used to! Couldnt be happier!!
The young man behind the desk took links out of my grandsons watch. Wasnt purchased there but did it anyway. Wouldnt accept payment. I will be back to purchase a clock. Would recommend to everyone, check this place out! What service! Thought service didnt exist anymore.
Very interesting clock shop at the end of the strip (south side) of the Frankenmuth shopping area. This place has more clocks than I have ever seen in one place before. Id you visit, try to stop in during the change if an hour. That way you can hear all those clocks chiming at the same time! The staff is very knowledgeable, and helpful with demonstrating the chimes on any clock you want to hear. Lots of unique (expensive) pieces, as well as more affordable production pieces. Its a great little stop during your visit to Frankenmuth!
This is a interesting shop for clocks.... quality clocks. Their showroom is packed full of beautiful time pieces. A must stop for any clock lover. They were very knowledgeable and friendly. They were even kind enough to make some chime for us.
Excellent! Wonderful store, quality and staff!
I cant say enough about the excellent customer service and workmanship. I had an Elgin mantel clock that my Dad bought for my Mom for her anniversary in the early 70s that needed a lot of work...she and my father are both gone now. The last time I actually heard this clock chime properly was in early 80s when I came home on leave while in Army. I brought to the Clock Company to see if they could fix it and they did exactly that...it is back to new condition. When I first heard it chime to say I was overwhelmed is an understatement. I cant thank them enough! They are my go too for clock purchases, repairs and servicing of my clocks. Next are 2 old regulator clocks that need some TLC.
Seemed to have some great looking clocks - just that the employees had a terrible attitude and followed your EVERY move...the whole time someone was within 3 feet of me. Each clock I looked closer at, they always asked if I had any questions about it. Will not be returning, if i wanted to see employees that were this pushy, Ill goto a chain store and not see any associate.Edit a year after our visit: notice they never replied to my review?! Just goes to show..
Purchased a clock that my wife always wanted. Staff put up with requests for almost an hour and stayed so upbeat. Excellent prices and superior customer service. Thanks so much!
Ive bought parts (both used and new) and was satisfied. However, the prices on new clocks are too high for me, Id rather get a good vintage or antique clock and overhaul it myself if necessary.
They were amazing. Id recommend then to everyone. They had my 20 year old clock fixed so fast and cheap. I appreciate their help!!
I ordered a replacement gear for a cuckoo clock late one Friday afternoon expecting no action to be taken on the order until the following Monday. To my surprise, I received confirmation that the order had been received and shipped the following morning (Saturday.) The correct part was received, in good order, on the day promised. This is the best definition of customer service. Thank you.
Very nice people. Luke helped us out and fixed a minor problem with our cuckoo clock and didnt charge us. Ill definitely be going back to him. Thank you Luke!!
Fantastic shop to deal with. I bought a Hermle mantle clock from them years ago, this past year I had Frankenmuth Clock Company get it in running condition. I returned home with the clock and months later, the ratchet mechanism that keeps the clock spring from unwinding failed.I took it back to FCC on my way up north this past Labor day. They had it up & running and called when I was returning from up north. This saved me a special trip to pick up the clock.Frankenmuth Clock Company came through with flying colors !!Polite and friendly staff. Definitely AAA plus retailer, repair facility.
Absolutely love this place! Such a wide variety of clocks, and the staff is so kind :)
I love them there. Very good place to have a clock repaired.
Absolutely one of the Finest Clock Shops you will ever go in. Excellent selection of unique Cuckoo Clocks. Im sure the best cuckoo repairs in the area. The folks there treat you like family. I love this place.
Very knowledgeable and fixed our clock right away and the price was reasonable I would return to the shop and give them my business anytime.
Love this place. They have just about any clock you want. The grandfather clocks were my favorite. They also offer repairs. Staff was friendly, a plus in my book.
We went in to the shop thinking our clock was repairable and within minutes the friendly,knowledgeable staff had our clock up and running!! We were delighted. Check out their beautiful shop!
I anticipated I would have to wait months to get my Howard Miller Triple chime back, but they quickly discovered it only needed a small leaf type spring and some advice.They replaced the spring in a matter of minutes and charged me a very nominal charge. I couldn’t be happier with their service.
Excellent knowledgeable staff concerning clocks and watches. They were able to put me in touch with antique clock repairs. Check out their closeout pricing on items, very affordable.
Frankenmuth clock company has no use for the Handicap whatsoever. I was a handicap person who is Helen more brown with a disease called Penn‘s. I explain to the young lady on the telephone several times that I did have pins and lows physically and mentally disabled. For that please excuse my speech I thought Conversation. After waiting three weeks for the gentleman coming back in the back, and that was after calling several times to get a hold of him. I finally got a hold of him and explain to them that the part was at work, he gave me three options after choosing several options, he kept telling me no you can’t use that outfit. I started to get frustrated with him, asked him what action was working. He experience to me a $27 option was my only option, I said why did you give me three, maybe I should call The Better Business Bureau. At which time the gentleman in the back just shortly hung up on me. When I call back and got the man manager she informed me that I was a liar the part with you if I knew it, And she has a text to prove it. I informed her I had the same tax and it says new it $8.50. Plus I have the invoice that shows an $8.50 charge. She then told me that as I had such hassles with mail order maybe I should get my butt in the car and drive there after all I only live an hour and 45 minutes away. At that time I got extremely frustrated with her told her who I was and what my condition was, is that I asked for the owner to call me back and no one has ever returned a call to me at all. I am a homebound person, Who has a brain disorder called pens. I do not feel I need this kind of hassle or harassment from anybody. It would no longer go to this company nor recommend this company to anybody because they have no compassion for anybody but the green they pull into the store.
This is the place if youre looking for a clock for the nitestand or a Grandfather clock for the entryway. We purchased a clock for over the fireplace. It is decorated with Sworovski Crystals, plays Classical, Melodies and Christmas songs. The employees know so much about each and every clock. Something that really irritates me is to make a purchase of a substantial amount and have to buy batteries so a certain part will work. This place supplies the correct batteries, they tell you what brand of batteries to purchase and why. Frankenmuth Clock Company is the place youve been looking for to make that once in a lifetime purchase.
They dont do repairs on the kind of clock I have but they responded quickly to my email and were professional.
Great service. Fixed my issue in 15 minutes.
This store was amazingly beautiful with all its clocks and nicknames and a very nice place to visit.
Best shop in Frankenmuth! Great variety of German made products for sale. Entire staff was friendly and helpful. Thought Id like Bronner Christmas store, but this shop was far more inviting.
Beautiful clocks. Well priced and get service
Extremely unfriendly! This was our 1st stop in Frankenmuth. I sure hope the rest of the places here arent run by angry & unfriendly people like this. I wont do anything here if this it how it is.
Super selection. Great and friendly staff. I will be doing a a lay away soon!
Wonderful clock shop, great staff, and owner was very friendly and knowledgeable. Some of the most exquisite time pieces i have seen!
Amazing variety of clocks and knowledgeable repair people. I had a delightful visit.
Beautiful custom and rare clocks. If youre in the area, its worth a look! The staff is knowledgeable and kind.
A huge selection of every type of clock you could ever imagine. Extremely friendly and knowledgeable customer service members. They have a wide selection of German made products.
Very friendly employees very large selection but the building may be too small hard to turn around in. But I loved seeing all the wonderful clocks.
Every year I take a clock in to be fixed and I sometimes walk out with a new one. Love the clocks there and the best time to go is on the hour, when all the cuckoo clocks go off. This is the best place!!!
The clocks here are a amazing! Ive purchased a few of them over the years as gifts. Spend a few minutes admiring the quality of the Black Forest clocks.
Bought a clock that chimes Christmas music every hour. Great sounding chimes!!!
Gave me a chair to feed my son. When a customer came up I was trying to get up without exposing myself they were rude to us. We endup leaving without purchasing a clock becouse of their rudeness.
Very nice handmade clocks, wish I could afford one. 😆
One of the jewels of Frankenmuth. Even if you have no room for an overly ornate time telling noise machine, it is still absolutely worth stopping in and seeing what they have on display. Some quite impressive and interesting pieces.
Beautiful store. Merchandise large German selection. Friendly staff. Great deal on Christmas clock.
We have our coku clock in for repairs now. Very friendly and knowledgeable personal.
Must see when visiting Frankenmuth. The collection of genuine Black Forest clocks here is great. The staff is friendly and very knowledgeable.
AMAZING store. The staff was very helpful and they had a huge selection of clocks along with other specialty items.
Always great service... Friendly, honest, and reliable information... Great job... For many many years. Thanks a million! January 2 is never the same without the stories of Bob Cats and Justin Case!
Fun place to visit...especially on the hours...all cookoo clocks go off at same time!! Awesome!!
Shipped to an address that in no way was close to mine. When asked to fix it, they said you’ll have to order another one. But since the mess up was on their end not mine, no way! Never again will I order from them, sadly it took me $50 to learn this.
What a fabulous little place, all the years I have visited Frankenmuth and have been missing this special place. Be sure to stop in at the top of the hour and see all the magic that occurs!! Fun for all ages!
Amazing store with stellar selection of clocks and very knowledgeable staff. I do wish that they had carried watches aside from pocket watches, though.
Great shop. Love the clocks.
Beautiful shop! Everything is from Germany and mostly hand crafted. Awesome little store.
Great little shop with any kind of clock you would want. Fair prices. Many imported cuckoo clocks.
Amazing shoppe. I bought 2 of the 19.99 Christmas clock specials love them
The mostly real German made items for sale in all of Frankenmuth. Unfortunately, Frankenmuth has changed from Little Bavaria to souvenir t-shirt/made in China town.
Everything about Frankenmuth is amazing. Being able to find nice clocks was a wonderful perk. Great workmanship and wonderful service
Very good workmanship. They know their clocks. Would highly recommend, it’s hard to find s good clock repairman.
Cant say enough about how wonderful this shop is. Looking to replace a lost family heirloom and owner so helpful.
Beautiful clocks. All well made with the care & attention that a quality product deserves. Worth the money spent on the clocks.
Some very nice clocks in there and the employees were all very pleasant and helpful
Exceptionally friendly staff that are happy to assist you in choosing just the perfect clock from their large selection.
Great people, they were very helpful and kind. They seem to be knowledgeable about clocks.
Truly exemplorary quality customer service and the most amazing selection of clocks on line.Prices are equal or well below competitors prices.
They ripped me off my old chains they kept cheap chains put on clock does not work put out good money for nothing both another clock at antique store works great nevertheless it there
My son found lots of clocks he wants. It very reasonably priced shop.
Bought the most amazing clock here.. one of a kind items.
Beautiful clocks.Staff and owner are really personable and knowledgeable.
Great selection of clocks and friendly staff.
Beautiful clocks. Didnt purchase anything so I cant review their services.
Slightly off the beaten path, it is located across from the water shops, just south of Zehnders restaurant. Very quaint and full very attractive clocks
What a great store, has a clock for everyone.
Large selection and helpful staff. Worth the trip. They also provide repair services, and I will update after I have something repaired.
Its never a trip to Frankenmuth until we stop at the Clock Company. This is one of my favorite places on earth!
Supreme customer service. Great deals on beautiful clocks. I got a lot of Christmas shopping done!
Price tags states prices are well below suggested retail but still very expensive.
Have purchased 4 clocks there in the last 3 years. Great staff.
Great place, great selection, excellent customer service!
Amazing place with authentic clocks right from Germany. Stop in if only to marvel at the amazing collection that they have available!
Brought me back to my childhood with my grandma Becker and her cuckoo clock.
Amazing clock work. Even if it isnt your thing youll be blown away buy the artisanship.
Beautiful clocks and good prices. Very freindly and helpful
The artwork and craftsmanship on these clocks are outstanding and just downright beautiful.
Was in and out problem solved thanks
If you love clocks, this IS the place to visit!
Beautiful store found a lovely item.
So many lovely clocks. A wonderful sound when they all go off on the hour.
Im gonna win the lottery someday. And this place will need new inventory cause Ill buy everything they have.....lol
My son loves your store...we visit everytime we come up.
Excellent service, friendly sales, beautiful clocks, enjoying my cuckoo clock.
This place has clocks galore! They offered to help me fix my broken clock but the cost was not worth it.
You could probably spend hours and hours and hours in that teeny tiny clock store just a beautiful
Nice guy and helped me pick the perfect gift for my mom.
Great place, friendly staff, prices are equal to or less than other shops.
Extremely helpful, lots of great clocks
Beautiful clocks of all styles!
Great group of people!! Thank you for fixing my cuckoo clock. Well be back!
Love all the clocks. The staff is very knowledgeable too
Very friendly and helpful.love my clock
Lovely shoppe and great customer service!
Variety of beautiful cuckoo and grandfather clocks. Beautiful carved wooden pieces.
Huge selection of mechanical and quartz clocks and hard as I tried to beat the prices I couldnt!
Just the ambiance should be enough to cause you to visit this wonderful place.
If you love clocks this is a must visit to at least see them
The best place to look and make yourself the owner of a cuccoo clock.
Amazing job restoring my grandmothers cuckoo clock and price was reasonable to restore.
Good prices and an amazing selection of cuckoo clocks
A very nice place w skilled, educated staff
Really enjoyed seeing the assortment of wonderful clocks
Gorgeous cucu clocks, good prices and excellent attention
Cool clock store, worth checking out.
Great selection people are friendly and helpful but a little pricey
If your looking for a clock, its definitely worth looking here.
Beautiful clocks, really interesting place to visit
I love the clocks here . I own 2 of them .
I love clocks,listening to them chime is awesome
Lots to see here the holiday clock is worth buying
Huge variety of clocks and helpful staff
This is a store. I imagined it to be a museum. Nevertheless, a beautiful collection of clocks
Very knowledgeable with clock repairs
Had as clock in for repair. They did a great job.
Great people and wonderful products and services.
Fast shipping. Nice product
The selection is interesting and vast. Make sure you visit on the hour!!
Love looking at the clocks actually bought two
Great place for cuckoo clock repairs and purchase
A wonderful selection of eight day clocks.
Spent a week here in 2016 and a week here this year. Great clocks
There are some very cool clocks here!
Lovely clock shop
Love this little store. Very friendly
Lots and lots of beautiful clocks.
Nice place, employees seemed a bit different though.
Absolutely love coming here!!
Beautiful clocks and nice employees
Wide selection, friendly and helpful staff
Fun Day lots to do.
Super large selection, wide range of prices.
Such authentic work. Magnificent.
Neat place for coo-coo and other clocks.Unique..
Really cool place to just look around
My wife and I bought our first clock.
Total reviews rating 4.7
199 Reviews for Frankenmuth Clock Company - Clocks and Clock Parts 2023:
Review №1
2022-04-15Really awesome clock store! If you walk in looking for a clock of any kind and dont walk out with one, then theres something wrong with you lol. Great selection, friendly staff and decent prices from budget to premium.
Review №2
2021-12-28Excellent customer service qualified craftsmanship beautiful display area. Every question is answered with honesty and integrity. Had my clock rebuilt here it took nine months but boy was it worth it. Not to mention they have the oil as well. Yes I oil mine every year. Thanks to this place my cuckoo runs like a clock.
Review №3
2021-09-18Awesome store full of beautiful clocks. Very friendly and attentive staff. Purchased a wood chopping cuckoo clock that didn’t cuckoo when we unpacked at home. Made a quick call and they were able to walk me through a few steps and it worked! Very appreciative. Great customer service. Love my clock and highly recommend!
Review №4
2022-02-28I originally purchased a clock online and ended up receiving a product I wasnt very satisfied with, though no fault of the store; it can be difficult to really know what youre getting sometimes just based on pictures and words. After reaching out to the store, Greg (owner) took the time to find out what I was looking for, took pictures of all the clocks in the store, and even sent a video of the clock I was interested in to help me make a better decision. Overall I am exceptionally pleased with the attention that Greg paid to me, and I couldnt be happier with the model I ended up receiving. They were willing to accept the previous purchased as a return, but since the first clock was perfectly fine (just didnt match what I was looking for), I decided to keep it as well and have since gifted it to a family member (who isnt as picky as me!)Thank you so much Greg & team for taking the time to make sure I was a happy customer!
Review №5
2022-04-09I came with my mother to have them look at her clock, which was malfunctioning. In a matter of seconds the technician discovered that the hour hand was not seated properly on the spindle and it was blocking the minute hand. He reset the time and everything worked perfectly, and he did not charge my mother a penny! Outstanding service, and the selection of beautiful clocks is incredible.
Review №6
2022-03-13OMGIf you love clocks, be sure to plan your visit just before the top of the hour so you can hear all the clocks go off.
Review №7
2022-05-02Well, I ordered some clock hands on a Friday afternoon. They were delivered the next Monday. Im impressed. And sent through the post office, too. I know where Im shopping for all my cuckoo needs from now on. Oh yeah, the product was exactly as advertised.
Review №8
2020-11-07Really interesting shop with a wide selection of clocks. They have grandfather clocks, many cuckoo clocks, anthology clocks, many wall mounted clocks with chimes and a few fun clocks. Pricing seems very fair for the complexity of the clocks available. Heirloom quality timepieces available also. They also repair clocks. Very attentive staff who were friendly and willing to demonstrate any clock.
Review №9
2020-11-14Lovely assortment of clocks and other items from Germany. Clocks are repaired but not produced here. Delivery is offered for the larger clocks. Signs request that you ask for assistance with demonstrations. You dont have to look far for help, I was the only one there and was stalked by the worker. Small, pricey items are locked in display cases. I dont know how you would steal a clock, but did not appreciate the constant surveillance. May have been because he was a younger employee. Ill go back because I like the shop and items that are offered there.
Review №10
2018-07-20Staff is so friendly and helpful. When I went to Germany I bought a clock when I was 16 it got badly damaged on the flight back to Kansas City. My heart was broken for ten years until I remembered this clock shop in my home town. They were able to give me tips and told me if I needed anything to call. These guys and gals are the best! And of course I couldnt resist and bought a few more clocks when I was in town. Beautiful clocks and great prices!