Fullerton Ford
Address: 700 W Commonwealth Ave, Fullerton, CA 92832, United States
Phone: +1 714-930-4000
Services: From the business: Identifies as veteran-owned,
Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Offerings: Oil change, Repair services,
Crowd: LGBTQ+ friendly,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Phone: +1 714-930-4000
Services: From the business: Identifies as veteran-owned,
Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Offerings: Oil change, Repair services,
Crowd: LGBTQ+ friendly,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Category: Ford dealer, Tire shop, Used car dealer
Rating: 4.7
Site: https://fullertonfordoc.com/
Worktime:
Rating: 4.7
Site: https://fullertonfordoc.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–8 PM |
| Tuesday | 9 AM–8 PM |
| Wednesday | 9 AM–8 PM |
| Thursday | 9 AM–8 PM |
| Friday | 9 AM–8 PM |
| Saturday | 9 AM–8 PM |
| Sunday | 10 AM–7 PM |
Name: A*** A*******
Date: 2024-06-23 21:20:36
Rating: 1
Comment: I recently had a very disappointing experience with Ford Fullerton when I went with my son to purchase a Ford F-150 Lightning. Despite informing them a day in advance that I would be coming to buy the truck, they failed to properly prepare the vehicle. The truck was not charged, waxed, or had its tires filled. Additionally, they did not include the complimentary free charger that is supposed to come with the car.What made the experience even worse was the dishonesty of the dealership. They claimed that certain options were not paid for, even though my contract clearly stated otherwise. This deception was just a tactic to get me to sign another contract with extra charges that had no relation to the original deal and provided no value to me.I was also promised a free LoJack theft tracking system and $2,500 off the car, but these were not included in the contract. Unfortunately, I only realized this after signing. When I confronted the dealership about these missing items, they were careless and dismissive, showing no concern for their misleading promises.I chose this dealership because of their good reviews, but I found their high rating to be very misleading. My experience was far from satisfactory, and it’s clear that their reputation does not reflect the reality of their service.Overall, I found Ford Fullerton to be extremely dishonest and untrustworthy in their treatment of customers. I would strongly advise anyone considering doing business with them to be very cautious and thoroughly review all documents before signing. My experience was far from satisfactory, and I hope others can avoid the same issues.
Name: O****** L*****
Date: 2024-06-23 06:26:56
Rating: 5
Comment: The process to obtain a new vehicle was a breeze from the online calculator to the sales rep Guillermo, he helped us get our dream vehicle, very pleased with the overall purchase.
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Name: B***** A
Date: 2024-06-20 14:59:05
Rating: 1
Comment: Make sure to check every detail of the contract before buying. Whatever deal they say theyll give you has to be on paper. They lie to your face. Would never do business again.
Name: J*** M*********
Date: 2024-06-19 15:08:27
Rating: 5
Comment: Delivery of our new vehicle went smoothly. Our Salesperson, Miles Mayo, had all the paperwork properly prepared and ready for signature.
Name: T** M*****
Date: 2024-06-14 16:29:01
Rating: 2
Comment: Take this for what you will. i just thought id share this. my son took his 2013 ford focus with the duel clutch trans. iykyk. it had a check engine light on. with p07a3 trans friction element a stuck. they quoted him 4k+ to replace the clutch. from the paper work looks like they just pulled the code and said it needed a clutch. this was back in March of this year. my son is in Socal i a m in Norcal. the dealer did not offer any other options to repair the vehicle. hes been taking his vehicle to a ford dealer since he had it. so, i went to Socal pick up the vehicle and towed it back to Norcal. had our mechanic look at it and found all it needed was the 2 shift actuators. $300.00 in oem parts, a couple hours of labor and now the vehicle is running fine. ive been driving it for the last 2 months. alot less than 4k for an clutch that wasnt needed. anyways he bought him self a new car and the dealer loss a customer. which im sure they dont care.
Name: A*** M******
Date: 2024-06-09 02:24:08
Rating: 5
Comment: From beginning to end, the process was efficient and friendly. I felt like part of the Ford family when using the service department in Fullerton. Everyone was courteous and went out of their way to fix my truck. I appreciate the Fullerton Service Department!
Name: F**** O******
Date: 2024-06-03 23:14:38
Rating: 1
Comment: Disappointed with service. Never had a problem with McCoy Mills. Set up a pick up appointment for my vehicle recently. Called them an hour after pick up time. Guy said hed have service director sort it out. I called back 4 hours later. Got the run around. When I offered my confirmation number they didnt want it. What even is that. I can get mistreated like this by a dealer a lot closer. The devil you know......Fullerton Ford replied 10 months later. That looks even worse.
Name: A***** S***
Date: 2024-05-31 23:00:44
Rating: 5
Comment: This is my first Ford after purchasing nothing but chevys for the past 22 years. So far, I have no regrets and have experienced professional, competent, and friendly service from this dealership. Ron was a pleasure to work with ordering our van, and Omar made the financing part go smoothly.Thanks again guys!
Name: r****** g******
Date: 2024-05-30 04:44:21
Rating: 5
Comment: Thank you David and Brittany. Amazing sales repsTransparent and upfront approachI highly recommend Fullerton Ford
Name: J**** K**
Date: 2024-05-29 19:45:48
Rating: 5
Comment: Fullerton Ford? Five stars! Every time I intersect with them, I am treated as a valued customer, provided with timely and comprehensive service with all my questions answered. Im such a fan!
Name: R****** H******
Date: 2024-05-29 07:52:02
Rating: 5
Comment: Fullerton Ford continues to be an amazing customer service center. When they tell me something about the timing of the service on my car, I can count on things to happen just like they say.
Name: l*** d** 2
Date: 2024-05-26 04:07:42
Rating: 2
Comment: They will try to Mark things up. And if you order a Ford they will still try to mark up the one you ordered and should get for msrp. So if youre buying a car there and make sure youre getting it for the exact right price.
Name: J*** W***
Date: 2024-05-23 22:22:21
Rating: 5
Comment: The service advisors are professional, courteous, and knowledgeable of service and warranty questions . The technical professionals servicing my truck were outstanding! Professional and respectful of customers.
Name: S**** B****
Date: 2024-05-23 15:47:26
Rating: 5
Comment: Tire was losing air and stopped in out of concern because I will be on the road a lot this upcoming week. Daniel found a nail in my tire and was able to get it replaced within an hour. Great experience!
Name: C*** M*****
Date: 2024-05-19 17:28:15
Rating: 5
Comment: Noah and the staff at Fullerton Ford made the buying experience a smooth and comfortable transaction. Thank you guys! I love my Mustang!
Name: A**** R***
Date: 2024-05-15 22:25:24
Rating: 5
Comment: I could not be happier with the level of expertise of these guys. From start to finish one of the best group of professionals I have ever dealt with. They diagnosed the issues and repaired them in record time. I will most definitely take my truck to Fullerton Ford for any future repairs or work.
Name: K**** B
Date: 2024-05-11 13:03:02
Rating: 5
Comment: Mike S. was a rock star. Deal was literally agreed to in 15 minutes. Very fair for both sides with no games. Easiest deal Ive done in years. We walked from 2 other dealers because of salesmanship and nonsense. Fullerton matched the best price we had and was just a great experience. Ive bought my 1st car from them in 1997 and is again my dealer of choice. THANKS AGAIN!!!!
Name: J*** P*******
Date: 2024-05-09 19:12:35
Rating: 5
Comment: Great experience. I was shopping online and Mike Schieferstein responded quickly and made things easy every step of the way. Fullerton has always had a great reputation and Mike was a pleasure to do business with.
Name: K** B*******
Date: 2024-05-05 19:17:59
Rating: 5
Comment: All the sales people that Fullerton Ford did an excellent job cant wait to buy my next vehicle there
Name: J*** M*****
Date: 2024-05-02 23:02:51
Rating: 5
Comment: The service appointment for my Mustang Mach-e was easy.Reception and drop off was as expected. Pick up at the completion was on time and at the agreed cost.
Name: C**** F*******
Date: 2024-05-02 02:30:54
Rating: 5
Comment: The service team was outstanding. Another great experience!
Name: D*** W****
Date: 2024-05-01 18:40:25
Rating: 5
Comment: Alexsandros was great. So glad I shopped there
Name: N**** M******
Date: 2024-05-01 15:20:32
Rating: 5
Comment: Great Customer service! I had the pleasure of working with Mike S, Amazing Guy! They truly go up and beyond for their customers and care! Highly Recommend purchasing a car from here!
Name: f*** t*********
Date: 2024-04-27 20:33:29
Rating: 5
Comment: When I got to the dealership all the way from San Diego, I met Tommey he’s a very nice and respectful guy he really helped us a lot to get the deal done for the best price possible.SHOUTOUT to Tommey
Name: B**** B***
Date: 2024-04-25 17:30:45
Rating: 5
Comment: Rob Yonker is great... very personal and helpful!
Name: C**** J******
Date: 2024-04-25 14:23:55
Rating: 5
Comment: Montana and Team Fullerton were very helpful. Addressed my vehicles needs promptly and updated me frequently. Great experience.
Name: S******* C******
Date: 2024-04-23 00:48:58
Rating: 5
Comment: Recently got my second vehicle fromFullerton Ford. I worked with Rob Yonker and had a great experience. Rob made it an easy and stress free experience.
Name: m**** l***
Date: 2024-04-22 15:18:21
Rating: 5
Comment: ALEXANDROS KALOS WAS KNOWLEDGEABLE, PROFESSIONAL AND VERY HELPFUL IN ASSISTING ME FROM BEGINNING TO END, IN THE PURCHASE OF A BRONCO BIG BEND. HE IS A VERY GOOD SALESPERSON AND A GREAT ASSET TO FORD FULLERTON.
Name: G****** C*******
Date: 2024-04-21 14:07:23
Rating: 1
Comment: I’m not sure if it’s possible to do no stars, but if it were possible I would do just that. I took my car in for a brake inspection, they took the car right in, however they took a while in giving the vehicle back to me, I ended up getting my brakes changed out elsewhere and the other mechanic had foun out, that I needed more work than what Fullerton ford had mentioned to me in their inspection findings. Fullerton ford originally said I needed just front rotors and pads, and rear pads and resurfacing the rear rotors, but later finding out that I needed all 4 rotors and 4 pads at the non ford mechanic. I hope my standards are not so high, but if I am paying for an inspection of some sort, I expect that it is done correctly.
Name: R**** T*****
Date: 2024-04-17 16:54:16
Rating: 5
Comment: I found their service manager to be friendly and the quality of the work performed was excellent.
Name: R****** R******
Date: 2024-04-16 20:46:38
Rating: 5
Comment: Went in for a recall and The Works oil change. The technician laid out all the options and gave me a timeline that was met. My Maverick was ready when they said it would be, the cashier experience was super easy and I was in and out in no time which I greatly appreciated!
Name: K**** H*****
Date: 2024-04-06 18:42:21
Rating: 5
Comment: From start to finish we had a great experience at Fullerton. JP (Joan Pedraza) made this process so easy and seamless.
Name: W*** W*****
Date: 2024-04-06 13:51:32
Rating: 5
Comment: Had a great experience at Fullerton. John Caruso helped me find the perfect vehicle for my needs
Name: S**** R***
Date: 2024-04-03 17:24:02
Rating: 5
Comment: Had a great experience with salesperson John Caruso. Highly recommend him and Fullerton Ford. Many in our family have used Fullerton and we will continue to do so.
Name: P*** H****
Date: 2024-03-31 17:23:06
Rating: 5
Comment: Another great experience with Fullerton Ford, John Caruso made the process of leasing my Explorer very easy!
Name: s***** l****
Date: 2024-03-29 10:36:31
Rating: 1
Comment: Very unsatisfied went in to have my truck looked at for an issue still dealing with the same issue over a year never able to get a loaner they just seems as though they dont care regret getting my truck there
Name: J*** C******
Date: 2024-03-28 21:29:40
Rating: 5
Comment: Another great service at Fullerton Ford on my Ford Escape. Thanks Fullerton!
Name: N***** O*****
Date: 2024-03-27 15:48:24
Rating: 5
Comment: I come back for my third new Ford and always have very good experience to successful getting my new car at this Dealership.Thanks Mike Schieferstein sales consultant you completed all my expectations getting my new Ford Escape. You did a wonderful work.
Name: R****** G*****
Date: 2024-03-24 17:22:08
Rating: 5
Comment: Daniel Zamora was EXTREMELY helpful, from the very beginning of dropping off my vehicle to the very end of picking it up. He updated me throughout the service process & the expected services time was CUT in half! Absolutely awesome! I will definitely visit again & recommend it to EVERYONE I know! Thank you again Daniel & the rest of the team.
Name: O*** B*******
Date: 2024-03-22 23:40:18
Rating: 5
Comment: Great experience, went for our second car and we got the same great service and courtesy as before. Mr. Tommy W. helped us for the second time and he was great, coming back for a third car soon.
Name: E*****
Date: 2024-03-20 22:52:34
Rating: 2
Comment: Called to purchase a new truck. Per usual, salesman wanted to play games. I asked several times to present me a price and I will make the purchase. Took my business elsewhere where the dealer was transparent in pricing. Take serious buyers seriously rather than waste time.
Name: D***** N***** (***
Date: 2024-03-20 13:46:37
Rating: 5
Comment: Experience has been amazing. John Seymour assisted me through the process of picking out my very first car and made the whole process simplistic and stress free. Would highly recommend for anyone looking for a new vehicle!
Name: D*** M***
Date: 2024-03-20 03:26:17
Rating: 5
Comment: I had a specific issue with my vehicle that caused a second visit in one week to the Service Department. When Danny Inunza heard what happened, he took over my service case and provided TOP NOTCH service. His compassion and professionalism is what made all the difference in providing amazing customer service. Danny listened carefully to my concerns and provided phenomenal follow-up. He has earned a customer for life. Thank you, Danny!
Name: E*
Date: 2024-03-18 19:11:14
Rating: 1
Comment: Dont come to this dealership. They deceive and lie to your face. Got my Ford Maverick here, I am pretty happy with the truck. Here is what they told me at the time of purchase: 1) 2 year free maintenance (didnt tell me OR 36k miles whichever comes first) 2) 43k points however I want to spend at Ford for accessories or services. 3) sold me premium warranty at their cost, told me the warranty covers bumper to bumper.What I found out 1.5 years later:1) they used my 43k points towards the supposedly free 2 year maintenance2) bumper to bumper warranty doesnt even include windshield replacement.Im confused...isnt windshield between the bumpers???Honestly this dealership will lie in your face to get their cars and trucks sold and later change their words. I have purchased many cars throughout the years and never seen such dishonest dealership!!!! I feel obligated to let the world know to use caution when visiting or buying cars/trucks from this particular dealership.
Name: C********** M****
Date: 2024-03-02 17:09:32
Rating: 5
Comment: I have been taking my car here since I got it and I have never been disappointed. Art got me in and out with my oil change today. They do good work and have great customer service.
Name: K**** E*******
Date: 2024-02-28 19:52:58
Rating: 5
Comment: Im grateful for the deal I got on my 2023 F150. The truck will serve me well for a long time. John Caruso served us well!
Name: D****** B*******
Date: 2024-02-22 16:02:01
Rating: 5
Comment: I bought a car here in January and had a great experience, that’s why ended up getting my vehicle . Good deals and service, all questions answered and that’s why I left happy with a new car . This dealer rocks !
Name: V******* R* M*****
Date: 2024-02-18 17:03:55
Rating: 5
Comment: Extremely happy with my recent experience in buying a truck through Miles Mayo at Fullerton Ford in Somerville, NJ. All involved were very professional and friendly and made the transaction go smooth and quick! Since I was buying from long distance I was so pleased with their patience with my many calls and emails. I will use this Dealership in the future!
Name: P**** A****
Date: 2024-02-13 01:21:17
Rating: 5
Comment: This was McCoy & Mills Ford. But its nice to see even several years after the change that the many of the same staff remain. They always take good care of us. Upfront with pricing, time frame for work completion and within a reasonable area, a shuttle service is available.
Name: F**** B******
Date: 2024-02-07 14:57:36
Rating: 5
Comment: I recently bought my first car ever ! And I couldn’t be Happier ! I got a Ford Mustang Dark Horse in black 2024 ! And I gotta say The customer service I got was top notch ! Thanks to my friend Miles Mayo the salesman who took care of all the process ! And the manager Dan ! Great People ! Thanks so much !!
Name: T*****
Date: 2024-01-29 05:28:57
Rating: 5
Comment: I was in the market for a new Ford and decided to visit Fullerton Ford. I was immediately greeted by GM Steve Kocsis and Sales Professional Ángel Ramirez. Both went above and beyond and made the process easy. We worked out the numbers on the car I was interested in purchasing and they made me an offer I couldnt refuse. After agreeing to a number, I walked over to the finance department and met with Finance Manager Omar Palazzo. Palazzo was great and made the process easy and quick. I walked over to my new car and Angel Ramirez walked me through all the bells and whistles.Fullerton Ford is definitely a dealer to consider. They treat you like family!
Name: D***** S******
Date: 2024-01-26 06:34:31
Rating: 5
Comment: This is a great dealership for service. They give you an honest deal for the work needed. Instead of trying to sell you on stuff you dont need, they give you an honest deal and build a loyal customer that way. That is the way to run a business. So, thank you Fullerton Ford!
Name: N*** F********
Date: 2024-01-23 14:37:43
Rating: 5
Comment: Rob Yonker was fantastic. He made the whole process easy!
Name: J**** H*
Date: 2024-01-17 18:22:42
Rating: 5
Comment: 100% positive experience with service department, Ron was the person who helped me, who thoroughly went through my cars issues and followed up with me. The team was very efficient, as I was in and out the next day for electrical issues. Other dealership told me at least 1-2 weeks. I was also able to pick up the car after service hours at the sales department. Everyone was friendly. Highly recommend.
Name: K*** L****
Date: 2024-01-17 17:28:46
Rating: 5
Comment: I had the pleasure of working with Joan Pedraza at Fullerton Ford to purchase a Bronco Sport. My buying experience was efficient and painless. Joan worked with me to decide the best options and walked me through the entire process. Thank you Joan Pedraza at Fullerton Ford! A+ Experience!
Name: U** H***
Date: 2024-01-13 18:09:45
Rating: 5
Comment: My experience with Ford Fullerton was excellent. The people at there is a trust words. I really have great experience with them, especially dealing with Tommy the sale guys he’s a great man.he help me to Sarab, my phone to the truck also help me to sign the account. Show me how everything in the truck work he call me 3 time to follow up and ask if I have any questions. Love it love love it. Thank you so much Ford Fullerton thank you for having Tommy represent you as a great dealership
Name: E* W****
Date: 2023-12-31 03:53:54
Rating: 5
Comment: I feel comfortable about taking my Ford to have service work done here. Their Service team is to be commended. I am happy to have bought my vehicle here, and I am glad I can bring it back here for service.
Name: D**** M (*****
Date: 2023-12-27 21:12:26
Rating: 5
Comment: Tommy was great, patient, and walked me through the entire process without pressure. Will go again in the future.
Name: T* K****
Date: 2023-12-23 12:58:26
Rating: 5
Comment: I pass by a different Ford dealer to get to Fullerton Ford. Its worth the extra drive. Fullerton Ford has always provided excellent service. When I buy my next Ford I will buy it from Fullerton Ford.
Name: B******* H*****
Date: 2023-12-05 00:46:43
Rating: 2
Comment: This review is for the SERVICE department. We spoke to Daniel regarding fixing two specific issues on our work truck. A back up camera and a sliding side door. In order for us to be down one work truck, we had to arrange to drop off the truck before Ford service business hours on Friday night for the work to be completed Monday. We also arranged a Uhaul truck for Monday - Wednesday. I spoke to Danny on Monday afternoon to check the status. Much to our surprise - they dont work on back up cameras or sliding side doors for this Ford truck.... This should have been mentioned on the phone when I called originally. This truck had been worked on before at this location so the truck information should be in the system. It took a complete work day to find out they dont work on it(?) We do not live in California so the rental truck, the numerous Lyft rides and the planning required to make these fixes were not a small feat. Hundreds of dollars wasted because someone couldnt be up front with what could be fixed at Ford on a Ford truck.
Name: f****** f*******
Date: 2023-12-04 20:27:35
Rating: 5
Comment: Did my service there.Laura was extremely professional and helpful. Highly recommend working with her.Saved me lots of money and time .
Name: D** N*****
Date: 2023-12-03 15:57:02
Rating: 5
Comment: Very high standard of care from my Service writer Danny to the young parts guy. I will make the drive to Fullerton by passing both Tuttle Click for dealers for future service.
Name: V**** P******
Date: 2023-11-15 22:08:41
Rating: 5
Comment: Costumer service, and communication is my highest priority. Everyone at this dealership, Danny and Laura Are awesome when I call someone answers and helps me get a solution.
Name: D***** B******
Date: 2023-11-01 04:05:49
Rating: 5
Comment: McCoy Mills has been our choice for many years for buying, servicing and maintaining our vehicles. They are professional kind knowledgeable and courteous offering a very positive and welcoming experience! Feels good to be able to trust the people and company you are working with. Highly recommend this dealership…they consistently manage to exceed our expectations!
Name: R** H********
Date: 2023-10-26 21:36:30
Rating: 5
Comment: Fullerton Ford is one of those types of privately owned businesses who genuinely care about their customers. From the moment I ordered my Bronco to the day I took it home, they teated me like family. Something you dont see too often these days. Really made me feel appreciated. I recommend them highly.
Name: T* M******
Date: 2023-10-01 18:37:13
Rating: 5
Comment: I recently bought a car from Fullerton Ford in OC, and I don’t normally do reviews, but felt compelled to after this experience. I dealt with Noah. He was great!! Exceptional customer service and he really fought to make the sale happen. He was honest and transparent with me, and the first time I felt like I could trust a car salesman. In the past, I felt hustled. But Noah is genuine. I couldn’t be more happy with my new car and for the whole experience. Definitely 5 stars!! Ask for Noah!!
Name: t***************
Date: 2023-09-29 03:17:22
Rating: 5
Comment: Fullerton Ford has a reliable service department. They aren’t trying to squeeze you for money with unnecessary repairs, they just want to give you the service you need so you’ll continue to trust them and return as a customer.
Name: A***** S*****
Date: 2023-09-26 16:33:23
Rating: 5
Comment: Daniel the technician fixed my car!! I had an issue with my seatbelt doe over 2 years and he fixed it in 10 minutes! I’m so appreciative!
Name: W i* f** W***
Date: 2023-09-23 16:28:43
Rating: 1
Comment: I remember this dealership providing great service in the past but upon new management. I do not recommend anyone buying a car or servicing their vehicles here. Poor communication and rude. And unfair mark ups. Definitely shopping else where
Name: T**** S********
Date: 2023-09-19 11:47:35
Rating: 5
Comment: Nice experience working with Fullerton. Rob Yonker was beyond knowledgeable on all the vehicles, and made my transition/purchase seamless. Appreciate the assistance, thank you!
Name: J*** M***
Date: 2023-09-15 19:57:25
Rating: 1
Comment: Horrible Practices, My fathers ranger was not doing so great and he wanted a new truck. We found one he wanted at Fullerton Ford. I called ahead and gave them the price and stock number online. $26,490 Stock number F2693. Got a confirmation and told them the situation and they awaited my fathers arrival. After test driving my dad decides this is what he wants. At this point my dad is now told that this truck is actually $31,000 After going back and forth for a while the final determination from the manager was they need to make a $5,000 mark up even if the vehicle is advertised at a lower price. I still have all the screen shots with this information. Not only is this practice illegal, it is incredibly predatory. Shame on you Fullerton Ford My dad is a nice honest man who just wanted a new truck and not to get ripped off. I am planning on buying a new F-150 next year as well as several other vehicles for my family, you can guarantee it will not be from this stealership.
Name: g*** t*****
Date: 2023-09-01 19:53:21
Rating: 5
Comment: Just bought a Ford Edge from Fullerton Ford. Tommy Weiser was the best Sales person to work with, professional and knowledgeable. Byron Branch in Finance was informative and made the process smooth and painless. Lot had many choices and the overall feeling was very old school friendly, never felt the Sales Hustle highly recommend if your looking a ford.
Name: L**** P*****
Date: 2023-08-29 04:59:46
Rating: 5
Comment: My car was serviced quickly, and the communications about the service were really easy. These guys do an important job and they do it well.
Name: S****** M**
Date: 2023-08-11 21:16:54
Rating: 1
Comment: This was the worst experience I have ever had with a dealership! I drove 5 hours with my 3 small children to pick up a vehicle. I arrived ON TIME after confirming just an hour prior of our arrival time to find that they sold the vehicle 20 minutes before I got there! When I asked to speak with the owner a very rude man yelled at me “that’s a bad question to ask right now”. I stood there in shock. Another employee stated the owner had recently passed away. I expressed my condolences for their loss - but how was I to know that information? So to be rude to me on top of the huge inconvenience of 10+ hours in the car with small children plus $150 in gas is unbelievable.
Name: G*** L*****
Date: 2023-08-03 16:40:18
Rating: 5
Comment: The Fullerton Ford team is exceptional! We recently purchased a new vehicle and our experience was nothing short of 5 stars! Ron and Drew were welcoming, explained our options and we had complete trust in Fullerton Ford. We will be back!
Name: R**** S****
Date: 2023-07-31 22:31:10
Rating: 4
Comment: I often give 4 out of 5 stars, even though Im completely satisfied with the place. Always room for improvement, right? I know all the old adages about Dealers & mechanics in general ripping people off. Being I mechanic myself, trust me, I know. But Ive had my 07 F350 6.o Diesel here a few times. And each time, I know Ill bring it back here and nowhere else for the things that are either beyond me, Im not equipped for, or just too lazy to do myself. The Buena Park Ford on Beach ripped me off & sold me a turbo that I didnt need. This place on Commonwealth in Fullerton had no intention of making the same mistake. If you love your Ford, but dont always love making your own repairs... this is where you want to bring it. Its not the cheapest. But if you want it done right the 1st time, you cant beat it. Needed some Serious A/C work. Taking a trip to Colorado this August. LOTTA desert between SoCal and there. And Im Confident this trip will be a (cool) breeze. Thank you Fullerton Ford for keeping my F350 First On Race Day!
Name: V**** W******
Date: 2023-07-24 05:36:21
Rating: 5
Comment: We have been buying and having our cars serviced at McCoy Mills Ford for over 20 years. Their work is always well done. Everyone is helpful and friendly. I just have no problems with my car and that is important for a woman who doesnt want to be stuck on the road somewhere. Their agency is just excellent!
Name: H**** L*******
Date: 2023-07-07 22:50:58
Rating: 1
Comment: The service department has been overall kind to me, but unfortunately I have to leave a bad review for poor communication and excessive error in estimates. This is the first time ever that a business has told me what I asked for “should be done tomorrow afternoon!” three days in a row. It all started when I couldn’t schedule an appointment for a diagnostic over the weekend, I had to wait for monday for the diagnostic scheduler to arrive. I dropped it off Sunday night and was told they would look at it Monday at 8am and it should be done by the end of the day. They called me Monday afternoon to tell me it won’t be done until tomorrow. I call the next day and someone says it should be done tomorrow. I say at this point I’ve lost trust and have a feeling it’s going to be delayed. they say I’m fourth in line and that they were telling me it should be done when I was 12th in line (why would they estimate that if I was that far behind?!). They didn’t even call me on Thursday. I call Friday and the new update is it won’t be done until next Wednesday. I say I literally only asked for a diagnostic. just paper work. I don’t need repairs, I just need it to be looked at. They say I can pick up the paperwork Saturday morning. I pick up the paperwork and the person who told me to go to Ford in the first place says he wants to go through with the repairs after all. They said the part will take a month to get here, but if they order aftermarket it should only take a week. I say I’d rather do that. I hear no updates so I call a week later only for them to tell me I denied repairs. Yes, originally I did, but that has since been changed and it seems like no one understood that? Now I’m not sure if I’ve been letting it sit there for a week while the part may have not even been on the way. I think whenever I finally get my car back (maybe next year at this point?) I’d prefer to sell it than ever have to go through this again.
Name: M** L****
Date: 2023-06-29 18:40:46
Rating: 5
Comment: We have never had a negative experience whatsoever at Fullerton Ford since the new owner Abraham Razick bought the dealership. This gentleman is genuinely a good human being and a joy to deal with. I used to dread having to go any dealership until I met Mr Razick
Name: M****** K*******
Date: 2023-06-27 00:10:32
Rating: 5
Comment: Miles Mayo made it as smooth a transaction as can be, with no surprises, pressure or gimmicks. Just a great price and service. Im coming back to Fullerton for my next car.
Name: P***** K*****
Date: 2023-06-20 03:03:56
Rating: 5
Comment: I came in with my mind set on getting a truck. I pulled up and from the corner of my eye I seen this beautiful truck. Jesse came out & I can tell that he was very professional & also someone I can rely on to keeping it 100 with me. Unfortunately I couldn’t get the truck that caught my eye cause it’s been modified & a little out my range. Jesse & the whole ford team tried many things to help me out but it wasn’t successful. But like I said I made my mind up that I’m getting a truck regardless. There was plenty of option to choose from. I looked around and this Grey beauty caught my eye & I was hooked. I told Jesse I want this truck. Jesse and Steve the general manager started to work on this request of mine and after there hard work I got my truck! I’m officially a ford owner! I’m really satisfied with my purchase. Thank you so much to Jesse/Steve & Alex for making it possible. This ford is definitely different in other words this ford branch is special. Thank you guys again.
Name: T****** D******
Date: 2023-05-30 23:29:31
Rating: 1
Comment: Not happy took my car in for Check engine light at 7:45 am, no call by 4:00pm so called they hadnt even got to it. I would not give them a 1 star rating but I had to, in order to post we had been going there for 50 years...think I will be switching
Name: J*** D*
Date: 2023-05-26 01:58:01
Rating: 5
Comment: I highly recommend using the service department at Fullerton Ford! They are thoughtful and attentive and will do the best to figure out what is wrong with your vehicle and how to fix it. David took great care of us and Im sure the rest of the staff is as attentive and helpful as him.
Name: M** T*********
Date: 2023-05-22 05:10:52
Rating: 5
Comment: Amazing Dealership!!! Even if you are far from here just get there and handle your business with them. They were so helpful with everything and with all the information they provided. And Tommy specifically was so kind and cool and informative. You want to get your next car from him.
Name: A****** C*****
Date: 2023-05-15 21:44:45
Rating: 5
Comment: Bought a second truck from Fullerton Ford. Hands down the two smoothest sales I have had. Steve, Brandon and Alex had everything lined up in sales and finance. Alex made multiple calls to my credit union to get me a better rate than their standard rates. I was able to get in touch with the veteran owner, Abe, to get the best price on my trade in and purchase while he was shopping at Walmart getting his honey-do list done. Doesnt get more realistic than that. The team there is like a family and they try to make you feel part of theirs. Ill be a repeat customer here and send everyone I know to Fullerton Ford.
Name: S***** S***
Date: 2023-05-03 21:15:12
Rating: 5
Comment: The team at Fullerton Ford went above and beyond in helping me find the exact Mach-E that I wanted. They are kind, professional and Im confident that I got the best deal for my trade-in and purchase. Thank you Abraham, Drew, Steven, Jim, George Sotelo, Alex and the entire Fullerton Ford Family for all of your help. Blessings.Edgar
Name: j** 5*
Date: 2023-05-02 04:14:15
Rating: 1
Comment: Nicest guys when purchasing the vehicle, but after, couldnt get salesman Angel, finance guy Alex or even manager Tom to help me get a key made. The lack of professionalism and quality of customer service is mind blowing. NOT MEN OF THEIR WORD
Name: O* R****
Date: 2023-04-19 00:14:59
Rating: 5
Comment: I’ve been bringing my trucks here since 2015. The service department is great and super informative. I have not had a bad experience with this location. I’ve even dropped off my truck without an appointment with no hassle. Will continue to bring my truck here even though I live in Claremont .
Name: K****** N***
Date: 2023-04-15 23:33:47
Rating: 5
Comment: It was a fast process. And pretty easy. Salesmen was great. Second vehicle iv purchased from this dealership First one the dealership was under different ownership. This is where I’ll be purchasing my next vehicle as well.
Name: A***** C****
Date: 2023-04-09 05:57:56
Rating: 5
Comment: This was easily the best car buying experience I have ever had!!! If you are looking for a Ford in the North Orange County area (or are willing to drive to), then this is the place! First things first…PAUL is the man and a big reason I had not only decided on getting my truck, but through Fullerton Ford. For starters it’s a Veteran owned dealership which I am always happy to support! But PAUL was actually knowledgeable about my vehicle! I was between 2 other brands, but, his knowledge and personality won me over. Not only that, I also went to at least 7 other Ford dealerships and everyone was more concerned about selling me a vehicle I didn’t want that day at a unreasonable price, and no one had a clue about any of the vehicle features, I could read off the vehicle sticker myself! With that said, I am happy to say that PAUL over at Fullerton Ford has made me officially a Ford truck owner!(Purchased 12/2022, so have had some real time to think this over)
Name: M*** S******
Date: 2023-04-08 21:41:18
Rating: 5
Comment: Bought my 2012 Expedition new at McCoy Mills Ford (now Fullerton Ford) have had excellent service all along and the great customer excellent service continues with Fullerton Ford. Highly recommend!
Name: D****** P****
Date: 2023-04-08 19:42:20
Rating: 5
Comment: I called about getting a factory code and they were understanding and didn’t charge an arm and a leg. Sometimes it shouldn’t be so much about the money but about the service provided. I will be driving a couple extra miles just to be able to go to a Ford dealer where the employees aren’t rude.
Name: Z***** G**
Date: 2023-04-08 02:05:44
Rating: 5
Comment: I got a flat tire due to the recent awesome weather and debris on the road. David the service manager was able to quickly identify the issue without racking the car and helped to order the tire. The fix happened the following day while other tire shops in town told me it would take a week to get the tire. Fullerton Ford has truly helped and made the process hassle free.
Name: L**** M********
Date: 2023-04-02 21:56:25
Rating: 5
Comment: Been going to Fullerton Ford(formerly McCoy Mills) for over22 years. I have always experienced superb service.The Service Dept. is courteous, efficient, and knowledgeable.Joe, who manages the Service area has always been helpful and manages everything above and beyond customer needs.I have bought 2 cars there, and got a very good deal on both.No high pressure sales pitch,Just a relaxed atmosphere.Would recommend this Dealership above all others in the area.They are the BEST! 🤗
Name: P****** C******
Date: 2023-04-02 00:43:05
Rating: 5
Comment: Classy operation! Extreme professionalism and customer service! I have never felt so appreciated as a customer! Art Bravo in service is nothing short of a miracle! Kept me informed and set my expectations for problem resolution. Waiting room and bathroom was also better than I expected. I will be returning to Fullerton Ford for my next new car and all service needs!
Name: J** J******
Date: 2023-03-31 20:18:53
Rating: 5
Comment: I bought a 2012 Ford Focus from Jim Bright at McCoy Mills Ford in Fullerton. It was one of the best experiences purchasing a vehicle I have ever had. Jim has followed up with me a couple of times, he also helped schedule a return visit to fix a small item on my Ford. The people at McCoy Mills care about your visit there. I have bought many vehicles in my time, do yourself a favor and give McCoy Mills a try you will not be sorry you did.Update, 5/7/2019I had my car serviced yesterday. Another great experience, my service adviser Danny had me leave my Focus there and he said he would call me at 3: 00 pm. Sure enough right on time he called. I picked my car up and got the discount because I bought the car at the dealership. I have had nothing but great experiences at this dealership. From top to bottom the people at McCoy Mills Ford are the best. Another big plus they dont try to sell you something you do not need. When I need another vehicle or need service I will continue to visit McCoy Mills.Update, 11/7/2019I had my car serviced yesterday it also needed 2 recalls and a couple of things repaired with an extended warranty I purchased when I bought my focus. Danny my service advisor always communicates updates to progress on my car. I will have to return because a part is on back order. Overall Im very satisfied with the help I get from the staff at McCoy mills Ford. When I replace my car I will return to McCoy Mills Ford to purchase another vehicle. In the meantime I will keep returning to the friendly staff at McCoy Mills Ford In Fullerton for service. If you want to be treated correctly I suggest you stop by and see for yourself.
Name: C******* B****
Date: 2023-03-17 21:33:30
Rating: 5
Comment: Best car purchasing experience - Purchased two vehicles in two months! Thank you Roland (Car Concierge) and Ron (Sales) We are proud to be a part of the Fullerton Ford Family - Thank you.
Name: S*** L****
Date: 2023-03-11 03:07:49
Rating: 5
Comment: Ford Dealership Service was amazing to us. I took my Ford Edge to Midas since I was having acceleration issues. My car doesnt even have 48K miles so I thought it was going to be a minor fix it. Well Midas quoted us $4800 to fix this and said my Turbo Booster needed replacing. I wanted a 2nd opinion so I took it to Dealership and Ford ended up replacing a hose that was connected to my Turbo Booster because the hose had a big tear which was causing my to lose acceleration. The cost they charged me was $250!. Thank you Ford Fullerton for being a such an honest and knowledgeable service department. Special shout out to Danny who helped us..thanks again!
Name: J*** E******
Date: 2023-02-26 21:03:43
Rating: 5
Comment: I had a great experience at Fullerton Ford. I didn’t feel pressured my my sales person, Tony. He was friendly and knowledgeable. This was my sixth car buying experience and by far the quickest and easiest. I would definitely recommend Fullerton Ford. I now own an awesome truck and it didn’t give me one ounce of stress or a headache to get it. They even beat the trade in offer that I was given by Toyota. 10/10 totally recommend
Name: D*** D****
Date: 2023-02-07 00:48:38
Rating: 5
Comment: Initially, my early contact with this dealership wasnt positive, but after meeting Brandon, everything soon changed, and the whole process of purchasing a 2023 Maverick XL became very flawless. Financing office is also very helpful, and I am very pleased to report that I will be a returning customer soon!
Name: P**** S*********
Date: 2023-01-25 19:42:20
Rating: 5
Comment: Fullerton Ford has become my spot to purchase and service my families vehicles. Sales and service have both been great. We have purchased three vehicles and look forward to future purchases.
Name: J**** S*****
Date: 2023-01-02 17:58:42
Rating: 5
Comment: This is my first time buying a car at Fullerton Ford, and let me tell you I had a very magical experience. General manager and owner Abraham Razick was very friendly, helpful and professional.I would definitely recommend this dealership if you’re thinking of selling or buying your next vehicle.This was a truly wonderful experience.It was a fast and pleasant experience the salesman Jim, and management team including Drew, steve, Omar were very professional, polite and helpful with the transaction in every step of the way.Thank you all, You guys are a true genuine first class people !!!
Name: M******* A**** N***
Date: 2023-01-01 21:00:43
Rating: 5
Comment: Let me just say Noah was wonderful!! He was very friendly, polite and attentive through out the process. He and his manager knew what I was looking for and they considered my situation and made it possible. I highly recommend this dealership to everyone and already recommended some of my friends. Whenever you visit this location, ask for Noah!!!
Name: a** s****
Date: 2022-12-22 22:57:38
Rating: 5
Comment: Brace yourself, this ones a Ben-Hur. In short; Great staff/ experience. I was in neighborhood and decided to drop by the Fullerton Ford Dealership to see what their supply looked like (its rough out there). I saw a Bronco and the Maverick there parked. Introduced myself to Ron - fleet manager. Ron: Extremely knowledgeable and I could tell hes been in the business for a while based on his expertise. I inquired about the 2022 Ford Maverick on the lot. Ron said it was on order for a customer but if they backed out hed reach out.Fast-forward 2 days later, Ron reach out and said it was available (talk about SWAT - Sell Whats Available Today). Upon my arrival I was greeted by Jesse. Let me tell you this young buck is a rockstar. Jesse was extremely knowledgeable and knew a lot about the truck. Jesse proceeded to tell me he was the one that had originally ordered the truck for his father but that his father decided to upgrade to a F-150. Makes sense.During the process of getting qualified for financing and completing the purchase Gene did a great job explaining my service and warranty options, I did appreciate that. A total professional. Gene did the absolute best to get me the best rate (certainly helped that I had a great credit score). Overall the staff was super friendly and focused, as they should, its Veteran owned by my namesake Abraham. That in itself adds to the prestige in service.I think the only thing I was a little disappointed about was the markups. I understand but didnt expect it from the blue oval. At the end of the day Ive acquired one of the hottest trucks on the market in a Lariat trim TNT (today not tomorrow).
Name: J***** J******* O*
Date: 2022-12-14 19:03:46
Rating: 5
Comment: Purchased a long waited(preordered in Aug 2021) 2022 Maverick XLT Hybrid on 12-10-2022. Tony was the sales person and all went smoothly. No dealer markup. Even got a $400 discount for the wait.No hassle price.
Name: B*** C**********
Date: 2022-12-04 22:03:01
Rating: 5
Comment: Art is my go-to Service Advisor who I have been dealing with for many years. Hes knowledgeable and honest. I was very impressed with my recent 150K mile service that was deeply discounted as Fullerton Ford honors military veterans and active duty personnel. Thank you Art, and Fullerton Ford!
Name: T***** P*****
Date: 2022-11-30 19:32:57
Rating: 5
Comment: I got the vehicle I went there to look at for the price advertised and no mark up.The whole dealership treated my wife and I amazing. Its my 8th new car and it was by a long shot the best experience.
Name: I** R*****
Date: 2022-11-25 17:51:57
Rating: 5
Comment: Great dealership! If you’re looking for a Ford you need to go to Fullerton Ford! They make you feel like home. Thank you for making me part of the family. Ask for Brandon, he’s a great salesperson!
Name: G***** S
Date: 2022-10-20 02:57:36
Rating: 5
Comment: I like these folks, yet I have mixed feelings about my first visit. I came to this Ford dealer because I was fed up with Ken Grodys services and Fullerton Ford is Veteran owned. At first, Fullerton Ford did a quick repair on my wifes new suv; however, they mishandled the initial repairs--price estimate, time horizon for getting things completed, etc. They blamed covid, shipping delays, Ford(no accountability) As a former Marine, theres only one answer Id accept: No excuse Sir! Management soon stepped in/up and got everything squared away ASAP, at estimated price point. They took a small loss but thier integrity is more valuable than cash. Especially, because Im not a window shopper; Ive bought 3 brand new Fords in the past 2 years. They earned 5stars for high quality repairs, and keeping thier word. Theyll get my repeat business over Ken G. (Which hasnt been the same since the old sales manager left, imho)👍🏿
Name: J*** N********
Date: 2022-10-15 19:26:45
Rating: 5
Comment: First time purchasing a new car, Tommy Weiser was a great salesmen who was a pleasure to work with. He was very knowledgeable and explained many of the features on the Ford Maverick I ordered. He also did a great job on explaining all the optional add-ons.Tommy made the process easy and I appreciate that he listened to what I wanted/did not want on my order. Highly recommend working with Tommy if he is available. Omar Palazzo, their finance manager did a great job explaining my options and the benefits on some of the services Ford offered.Overall, extremely happy and satisfied with their customer service. Having only owned Toyotas up to this purchase, I definitely see myself coming back to Fullerton Ford in the future. Highly recommend Fullerton Ford, a pretty honest dealership in my opinion.
Name: H****** L****
Date: 2022-09-13 05:41:47
Rating: 5
Comment: Greta experience! Very friendly and accommodating staff! They helped get us in the car of our dreams and didn’t seemed bothered with our 3 kids. Would definitely buy from them again!
Name: D**** G********
Date: 2022-09-07 17:45:32
Rating: 5
Comment: Extremely efficient, honest and friendly service all around when recently purchasing a new Ford from Bryan Gibbons. Best car buying experience weve ever had. Ask for Bryan!
Name: D*** K****
Date: 2022-09-06 17:28:24
Rating: 5
Comment: The team at Fullerton Ford was outstanding! The entire sales process was seemless and the customer experience I received throughout the process was fantastic! Great place to buy a vehicle and Im confident my future service experiences will be just as great as my buying experience. You are the Best Team Fullerton Ford!
Name: K*** L***
Date: 2022-09-02 07:18:59
Rating: 5
Comment: I called and spoke with Noah about a vehicle Id seen online. He was very polite on the phone. When I arrived at the dealership, everyone was welcoming. Noah was with another customer. Since it was taking awhile, Tony stepped up. We checked out the car then took a test drive. He worked out pricing and went through the process. He was very thorough and negotiated to my preferences. I worked with Omar in finance next. He was very organized and quick! They processed everything in a few hours on a Saturday and I drove home in the vehicle I wanted.I returned a few days later with some paperwork I had to finalize. Again, several employees greeted me and they recalled me from the weekend.Everyone I talked to was polite and professional. It was absolutely refreshing to be treated right!
Name: P**** B***
Date: 2022-08-15 19:03:41
Rating: 5
Comment: I had an absolutely amazing experience at Fullerton FORD and I will be back for any vehicle purchase. I have already recommended this team to everyone I know. Bryan assisted my mom with updates, texts, phone calls, and pictures to help me get my dream truck. She saw it on the lot driving by. I could not make it in right away due to work and traveling. His communication, knowledge, and kindness, was the reason we ended up buying our car from Fullerton FORD instead of taking our business to another dealership. Bryan was genuine, patient, and kind in guiding us through our purchase and I am now the proud owner of a beautiful 2022 F150 Tremor. In the end, Eddy was a great sales manager who helped deal the deal and he workwith us to figure out a down payment and deposit that I could afford. Gary in finance was wonderful! He was knowledgeable, quick, and kept us entertained after our long day. The team at Fullerton FORD made us feel like family. I appreciate you all so much
Name: R***** R********
Date: 2022-07-30 15:57:12
Rating: 5
Comment: Joe Green (Service Manager) has been extremely thorough, professional, and helpful for my family and me when we were having issues with our 2019 Fusion. He never gave up after we had to bring the car back multiple times and he continued to try new things to solve the problem. The cars battery would totally drain overnight every few months and two other dealerships could not figure it out. Joe and his team kept trying and reassuring us that he would get to the bottom of it, which he did. It ended up being a seat warmer switch staying on (faulty). I would never take my car anywhere other than Fullerton Ford because of the amazing treatment we have always received. Thank you!
Name: S**** K*****
Date: 2022-07-23 19:57:21
Rating: 5
Comment: My family and I had an amazing experience at Fullerton Ford buying our Mach E. Thanks to the salesman Jim Bright and the managers we ran into at the dealership. They were all very helpful and there was a great atmosphere at the dealership.
Name: B**** L******
Date: 2022-07-22 20:22:28
Rating: 4
Comment: I asked if they could do a courtesy rinse and plug my car in after the service was completed they said yes but when I came to pick up my car they didn’t do either. Other then that the service was great. Would of have given 5 stars but they didn’t do what they said they would do for me.
Name: J*
Date: 2022-07-21 09:03:16
Rating: 5
Comment: Best car dealership. I’ve got an used car and Bryan helped me a lot. He confirmed every details and checked a satisfaction after purchase. Every staffs I met were kind and courteous. I’ve already recommended here to my colleague.
Name: D***** K************
Date: 2022-07-11 03:43:21
Rating: 5
Comment: Love Noah and this dealership it’s very relaxed and laid back and they do not push you to buy! No pushy car salesmen here!! Such a great experience after going to multiple dealers to try and sell my car I chose this place primarily because of Noah! While they were looking over my car Noah came and sat with me and my kids. I was annoyed at first thinking what will he try and sell me but much to my surprise, nothing! He sincerely just wanted get to know us and we struck up a very interesting, life giving conversation. Super sweet guy who bent over backwards to get me top dollar on my car. So very grateful we met and I feel like I have a made a friend here. Definitely would recommend anyone looking to buy or sell a vehicle to go here first, ask for Noah he’s the best!!!
Name: L**** B***
Date: 2022-06-24 01:54:49
Rating: 5
Comment: Excellent customer serviceProfessional and courteousJoe, Daniel and Ron went above and beyond to see to it that my SUV was taken care of and the noise problem was solved.I purchased my SUV at another Ford dealership but I will definitely go back to Fullerton Ford..I had my Expedition in for service again last week and once again, I am very happy with the service
Name: C***** S******
Date: 2022-06-22 19:06:11
Rating: 5
Comment: I was looking around for a Mustang and happened to find a clean one for a decent price at Fullerton Ford! They were not pushy and were willing to work with me. Thank you to Angel, the salesman, for helping me get a very nice Mustang and a solid deal! I am satisfied! 💯👍🏾So I went back 4 months later because my Musty got a check engine light. I was very happy that the Dealership honored the Warranty to fix my car problem. Thanks to Christopher in Service! :) I will definitely recommend Fullerton Ford to anyone!
Name: H****** D*****
Date: 2022-06-22 06:40:00
Rating: 5
Comment: Really nice, modest dealership, with nice staff. Unfortunately Im unable to find the vehicle I want.If anyone has a ford maverick order that they no longer want or need, I am kinda desperate to buy a hybrid model. My family could really use it.
Name: M****** M******
Date: 2022-06-18 02:54:02
Rating: 5
Comment: Being a Veteran and supporting a Veteran owned dealership the process to order a vehicle and finally take delivery was excellent timing. The staff was professional and listened to our questions. From the moment I first stepped into the dealership there was a sense of pride. I was not approached by anyone that wanted to just make a quick sale. I would recommend Ford of Fullerton to anyone that wants to have the best experience in buying a vehicle.
Name: E*** B
Date: 2022-06-14 23:43:28
Rating: 5
Comment: Home town type dealership. My service experience felt more personal and thorough than at other large dealerships that I have experienced. Got the job done at reasonable price. There is another Ford dealership located on Beach Bl…. Not too far from this one…. Been there (attempted to be a buyer; terrible buying experience, however was a service customer) and well, I thank them for the sub-par service I received; if it weren’t for them, I’d have never found this dealership!
Name: M*** S****
Date: 2022-06-01 17:37:29
Rating: 1
Comment: Went in for computer programming recall. Left my OBD reader I use to monitor my engine after rebuild plugged in. Got truck back, and on way home noticed it was gone. Called service department and talked to service person that had helped me. Said I didnt have one in there without even checking with the mechanic. Asked to check with mechanic anyways as he had to remove it to program my truck and he was out on a road test. Received call back later that the mechanic said it wasnt in there. It definitely was. I used it on way to dealership.If you go here I recommend taking everything out of your vehicle. Thats the only thing I had not removed.
Name: R******* C*** H**** S**** L* H***** C*
Date: 2022-05-26 07:11:07
Rating: 5
Comment: Im the owner of Reckless Crew Hobby Store (Traxxas Exclusive Dealer) in La Habra. As you can see from our google reviews, I believe in taking care of our customers. So when I shop for a new truck, I pick the dealer that has the same business sense as I practice at my store. In my honest opinion, Fullerton Ford is not your typical dealer. Their down to earth attitude in providing best service and knowledge in picking out the right car/truck for your needs. You can sense that they genuinely want to help you to get into a car of your choice by listening to your needs. They care less on overselling but do listen to its customers needs. My sales rep, Bryan, was the most helpful salesperson Ive met in my life time. He was very thorough with explaining all the features of each car that I was interested in. He was maticulate and very organized to get me going once the purchase was done. I will definitely recommend this dealership to my own customers at the store.
Name: J******* W****
Date: 2022-05-19 17:33:08
Rating: 5
Comment: Fullerton Ford is awesome! I highly recommend purchasing your next Ford at this dealership. The whole crew know their stuff and make you feel at home. No high pressure sales, they go above and beyond to make sure you are happy!
Name: B****** A
Date: 2022-05-04 21:42:11
Rating: 5
Comment: Thank you so much to the entire team at Fullerton Ford! From Abe Razick, Jim Bright, Steven Leibrecht, Gene Cardoza, the list goes on and on, they are badass folks that took excellent care of me. Elevate ya game, go see Fullertons boys selling the blue! Military owned too how can you beat that?!
Name: M*** M*********
Date: 2022-04-15 19:36:56
Rating: 5
Comment: The staff in the service department were very professional and accommodating. They did all they could do within their limits. My truck was in the shop 18 days. Joe Green took a personal responsibility to help me. I was traveling. He kept tabs on me after the condition came back and I had to take my truck to another Ford dealer out of state.
Name: D****** R* I****** C** C**
Date: 2022-04-08 16:57:08
Rating: 5
Comment: My car broke down on south bound grapevine. Having plenty of time waiting for tow truck I googled ratings for Ford dealerships with the towing allowance I had. Fullerton Ford had the highest. Our tow arrived a little after official closing but Kimberly waited to receive to ensure my car was secured for the night. The techs made the determination, Ford no longer provided the parts, so together we shopped for aftermarket. Part received, car quickly repaired and it runs great. Kimberly did outstanding job of continuous communicating thru out. Always pleasant. Five stars for sure.
Name: C**** M*****
Date: 2022-04-03 17:39:39
Rating: 5
Comment: We bought our new Explorer ST here a few days ago. We had been looking for this particular type of vehicle for over 4 months now. Weve been to several dealers looking at different colors with ranging prices. From the moment Yasmine answered our texts/emails everything seemed to fall into place. When we got to the actual dealer Paul was our Salesman. He was talkative, nice & knowledgeable. Paul gave our offers to Steve whom was easy to work with & straight forward. We never felt pressured at any point. When we moved on to financing with Omar he too was friendly & went above/beyond trying to find us the best possible financing deal. Before we left with our vehicle Paul again helped us set up the system inside & showed us as much as possible. Washed & gassed up too! We are extremely happy with the all around experience at Fullerton Ford. We love our car & definitely recommend stopping by here if youre in the market for a new Ford. Its also Veteran owned (another bonus!) & the staff is way more pleasant than most other Fords we visited. You can tell they truly love what they do. Thank you Fullerton Ford for getting us in our 2022 Explorer ST.-Francisco & Ava
Name: M****** R*****
Date: 2022-03-31 22:26:44
Rating: 5
Comment: My experience was phenomenal, all the way from the start to the finish. My sales rep was well experienced and knowledgeable in all aspects. He was able to provide assistance and went above and beyond during the build of my 2022 Mustang. He kept me well informed as necessary via phone, text and email and was responsive as needed. Not only was my previous vehicle sold with a great price, my sales rep was even able to get me discounts due to my veteran status. Felt like family leaving in my new vehicle. Highly recommend!
Name: N******* F**
Date: 2022-03-31 17:35:26
Rating: 5
Comment: The best dealership experience Ive ever had. I have never written a review for anything before, but they made ordering and picking up my Maverick so painless that I felt compelled to share my thoughts. I will definitely be back to purchase from them again.
Name: L*** L****
Date: 2022-03-29 00:52:21
Rating: 5
Comment: I am very happy in my new Ford Edge. Our salesman, Bryan, went to every length to ensure we had a pleasant experience. He was very knowledgeable about all aspects of the vehicle from safety down to each bell and whistle. He is very sincere, polite, and took my concerns very seriously. He and the manager, Eddie, worked well together and seemed to be on the same page every step of the way. Like Bryan, Eddie went above and beyond to help me understand the deal I was making for the lease. He took his time and broke down the details until I was satisfied. Every lease or purchase of a vehicle should make me feel confident in my investment. For me and my family, Fullerton Ford has set the bar. We will be back.
Name: B****** R***
Date: 2022-03-26 00:21:23
Rating: 5
Comment: I can say my experience at Fullerton Ford was the best Ive ever had! I definitely recommend Paul Smock! Super awesome and the best! He was recommended to me by a friend and I can say that I was not dissatisfied! Was so helpful through the whole process and made the first car experience so fun. No hassling and never once felt pressured. Paul looked out for my best interest and made the whole process super smooth. Omar in the finance department was very helpful. Provided me with different options for service plans. Was informative and not pushy! Thank you for an amazing experience!
Name: o****** s****
Date: 2022-03-18 20:24:17
Rating: 5
Comment: They are awesome. I highly recommend them. Sercive performed was done quickly. Answered all my questions; if not, they actually called me by the end of the day or the next day with the answer vs. leaving me hanging and forgetting g about me like the dealership I was assigned to when ordering my Bronco. They have won my loyalty and will make them my go-to dealership from now on. Will refer them to anyone I know who owns a Ford for maintenance. The only thing I wish they had was a coffee maker. Lol.
Name: D**** M G*******
Date: 2022-03-03 17:48:32
Rating: 5
Comment: Absolutely grateful we came here to look for our first new vehicle! We had worked with a different (horrible) authorized dealer in the past, so we were very hesitant about going through the same experience again. But Tony made this a way BETTER experience. Im not very car-savvy, but Tonys explanations and walk through made me feel confident we were choosing the right car. Tony showed us different options (new and used cars) to help us find the car we needed without being pushy. We also got a fair trade in value for our old vehicle - a major plus for us. Definitely recommend!
Name: D***** P*******
Date: 2022-02-27 23:31:19
Rating: 5
Comment: If you are in the market for a Ford I would go and see Jesse Amaya at Fullerton Ford. He was friendly, not pushy and knew his trucks. I purchased a 2021 F250 Tremor which I’ve been looking for. I called them and let them know I was coming down.Showed up to the truck clean and ready to be looked at and test driven. It’s was a smooth process and Jesse Amaya was their every step of the way. We agreed on a price and purchased the truck. All and all my experience was top notch.Jesse and Fullerton Ford is an exceptional dealership and it’s shows with how they treat customers. I highly recommend there dealership to anyone looking for a Ford vehicle.Thanks Jesse Amaya and Fullerton Ford. So happy with my purchase.
Name: A****** S*******
Date: 2022-02-25 04:20:49
Rating: 5
Comment: I have been coming here for over 8 years. Arthur Bravo at service desk is extremely helpful. Victor, one of the techs, does a great job repairing my trucks. Henry has painted my trucks these last 8 years. I have always been satisfied with this place. Only the name has changed, but not the service. They still do a great job.
Name: K***** R*******
Date: 2022-02-21 13:51:08
Rating: 5
Comment: I continue to be impressed by the Service Department at McCoy Mills Ford. I now only take my 2013 Ford Fusion Hybrid to them for service. In fact, as long as I live within 100 miles of this dealership, it is where I will take my car for service. They are always professional, helpful, and competent. They dont charge me for unnecessary services, and their pricing is fair. They are the gold standard of dealership service centers. Everyone is super -- Joe, Evelyn, Art and Danny. I have dealt with them all, and they are the best!2/21/22: UPDATE UNDER NEW OWNERSHIP: I now live just under 100 miles from this dealership. I recently took my car in for an oil change to check it out, given that a lot of the same employees were still in the Service Dept. As usual, the experience was excellent, from the smile as I dropped off the car to the friendly cashier at the end. My car was ready in an hour as promised, and the price was excellent -- especially compared to the dealership where I now live (I checked the price with them before heading to Fullerton Ford). I still highly recommend this dealership. Fullerton Ford is continuing the tradition of great service at a great price.
Name: T***** C*******
Date: 2022-02-10 02:04:54
Rating: 5
Comment: My husband and I are very pleased with our 2022 Mustang purchase. Bryan Gibbons did his very best to make sure we got the best deal possible. He was honest, polite, and very knowledgeable. He kept us up to date about the delivery of our car. Bryan set the lighting in our car, helped set up our phone, and made sure our car was sparkling clean before we left the lot. We couldnt be more pleased with our purchase.
Name: B**** l* f*****
Date: 2022-01-30 23:42:14
Rating: 4
Comment: My 4th Ford truck, service wasnt bad just wasnt what I expected. I left my truck overnight because a software update was supposed to be performed and would run later than the day it was being performed, so they asked I leave it overnight to pick up in the morning. The next morning around 10am, I was informed they hadnt even started doing the software update. Picked up frustrated. On a second note, I want to buy a new truck, and cannot get someone to respond to my inquiry, bad business..
Name: P***** B****
Date: 2022-01-15 22:02:16
Rating: 5
Comment: If you are in the market for a Ford, there is no other place you should go than FULLERTON FORD.I have never dealt with sales, financial people and staff who provide such great service. That includes integrity, professionalism and ethics. I value all of these things and highly recommend this dealership to everyone.We ended up purchasing a 2022 F150. This car was a purchase for my husband but I think I would like to have it for myself.
Name: A***** C*****
Date: 2021-12-29 22:18:38
Rating: 5
Comment: Best car purchasing experience I have ever had. Ordered a 2022 Ford Maverick online and selected this dealership. Steve converted it to an order promptly and maintained good communication with me since then. Yesterday Ron let me know my vehicle was delivered and we set a time for me to come in. When I arrived everyone was very welcoming. Ron and I test drove it, and then went through finance, paperwork, and purchase. Everything went smooth, and I never felt pressured or given the runaround like I have at other dealerships. They even honored MSRP, while others dealers are adding market adjustments even to orders like mine.
Name: J*** D*
Date: 2021-11-12 20:00:10
Rating: 4
Comment: UPDATE 11/12/2021.....Kelly, the Fullerton Ford corporate liason, contacted me the next day to apologize for my experience at the dealership. She and the dealership made amends and made it right!! Although my initial interaction was negative, Kelly made the effort and took the time to fix the problem. I wish more businesses would go the extra mile for their customers!!! My wife was working with the internet sales person Steve on a Bronco Sport. He said, the one you want is on the lot, come down and test drive it. I drove over from Costa Mesa and drove what he said was the correct vehicle only to find out that it was a different, $4K more expensive, vehicle. The one he said was on the lot, hadnt even arrived at the dealership. I wasnt happy about that, but we negotiated a deal for the more expensive one. Signed all the paperwork in finance, then they told me it had a recall on it that would hopefully be fixed in the morning. Got a call the next day, fix would take 2-4 weeks. Biggest problem is that the recall(for a fuel module), occurred almost a month earlier and they knew about it before they wasted 3 hours of my time and ran my credit. Never enjoy buying a car, but this dealership is horrible. Best thing I can say is that they all had smiles on their faces as they wasted my time!
Name: G*** O*****
Date: 2021-08-15 04:26:48
Rating: 5
Comment: These guys are awesome. Bought my truck at another dealer. Service there was lousy. Came to McCoy Mills Ford and was instantly happy with the way I was treated. Cannot recommend them enough. Service guy was especially helpful. Kept me informed as they had my truck for two days. Wish I had bought my truck from them.
Name: D**** B******
Date: 2021-08-14 12:21:56
Rating: 5
Comment: The service department here is top notch. I had always been told dont take it to a dealer, its too expensive. I now regret listening to that advice. The service department here is fast and efficient, up front with costs, and very clear on what you need versus what you could wait on. They fix it right the first time. Ive been coming here for years, and plan to continue.
Name: J***** E*******
Date: 2021-06-07 16:33:17
Rating: 5
Comment: McCoy Mills Ford is by far the best Ford dealership in Orange County. Jim Miller and his staff are the best. They make you feel like family every time you walk in the dealership. They never haggle or harass their prospective buyers. They are upfront with their pricing and make the buying process easy and quick. If you are in the market for a new Ford or used vehicle, you need to start there.
Name: J**** G*******
Date: 2021-06-04 03:45:19
Rating: 5
Comment: Had one of the best experiences purchasing a car from this dealership. I called first and was answered by Bonnie who was very helpful in looking for the car I was looking for. When I arrived at the dealership, I was then helped out by Paul who guided me through the process. We test drove the car and proceeded with purchasing the vehicle. Throughout the whole time, Paul was very informative and engaging. My wife and I were very pleased with the service and how easy they made it to get a car. Definitely going back for another car in the future.
Name: C********** R*****
Date: 2021-05-06 21:11:14
Rating: 5
Comment: Had a great experience with this dealership. We had been looking for our car that we wanted to purchase for quite a while, finding it nowhere, until finally found it here. Unfortunately they were closing in under an hour and we were way more than that away from the place. Not wanting to have the car sold out from under me, I asked the manager if we could put a deposit down to hold the car. He said that they don’t typically do that especially for the type of car we wanted, but he was willing to make an exception for us. We were able to put down a deposit and go the next day to pick up the car. Process of signing the paperwork was fairly easy, the car was fully charged and ready for us to go. One caveat, the car did not have the charger inside and when we asked about getting it, we were told it didn’t come with one. We knew that was not true and made them go get it. So just make sure everything is with your car thats supposed to be there.
Name: B****** V*********
Date: 2021-03-14 23:57:05
Rating: 5
Comment: McCoy Mills Ford made our car buying experience stress free and fun. No pressure sales whatsoever. We love our new Ford Escape Hybrid. Our salesman, Jim Bright was very informative about the car and answered all our questions. And extremely pleasant to talk to. The entire team was amazing. I would recommend McCoy Mills Ford to all my friends and family.
Name: S****** E**** (*********
Date: 2021-03-14 15:58:42
Rating: 5
Comment: I recently had a great experience with McCoy Mills.. From the moment I arrived at the dealership I never felt the high pressure you can get at other dealershipsI met Paul who patiently allowed me to take my time to test drive vehicles until I settled on a model I liked. I had specific features that I wanted and Paul did all the research and found the perfect match, even going to Northridge to pick it up and deliver it back to the dealership! He made the process effortless for me, providing a great experience. He kept me updated on his (even called me on his day off) and accommodated my schedule.Thanks to the entire team for a great experience. If I could afford to purchase another vehicle, i would come to you first
Name: M****
Date: 2021-03-12 07:03:28
Rating: 5
Comment: Positive experience all aroundTreated very wellGreat car for a great pricePeace of mind knowing that professional Ford mechanics made sure everything was in top conditionOil changes free for life!Very pleased with my “new” Ford Escape!Drives like a dream and has all the bells and whistles.Edit: 100 days use later- got my first oil change yay! asked to have 2nd key made, was told cost is over $280.00! Brought in an aftermarket key they could not program so I had a locksmith do it for $180.00. While in for oil change was told it has “engine oil leaks” I asked what that means exactly and was told I would have to bring it in and be prepared to leave it For 2-3 days and expect over $2000.00 service charge!I’m so upset!!!Well not long after that McCoy & Mills called me and offered to help me get my Escape repaired! They fixed the engine oil leaks and only asked for a deductible. I am so grateful and feel so much more secure knowing my car is in good working condition.I am still enjoying my Ford Escape and feeling grateful for McCoy Mills great service and customer care!
Name: G***** c**** (*************
Date: 2021-03-05 20:44:56
Rating: 5
Comment: Got a Ford mustang GT premium from here. The wait was kind of long but everything went by smoothly and they were very helpful.Would recommend for sure!
Name: S**** M****
Date: 2021-02-23 16:59:15
Rating: 5
Comment: Evelyn was very helpful to me and had me in and out. I usually do my own oil changes but was very happy with the experience. Also I asked to have my cabin air filter checked which was maybe 1.5 years old and they okayed the old one and saved me money vs just charging me and replacing with a new one. Thanks a lot! My perspective of the mccoy mills service department has for sure improved over the past few years! Jaclyn I believe helped me about a year ago as well and she was extremely helpful!! 5/5 for you and your team and the waiting area is more than decent for an hour or so if you’re waiting.
Name: D******* I*** L**************
Date: 2021-02-12 22:15:48
Rating: 5
Comment: Its been 10 wonderful years and counting with you guys. Im thankful and appreciate of the satisfactory of the work and commitment with my Vehicles McCoy & Mills Ford offers. Honestly thats my 2nd home. All the Staff members are so polite and caring. Thank You so much Highly Appreciated.1 LOVE BLESS UP!!!!!
Name: J*** V******
Date: 2021-01-15 00:14:14
Rating: 3
Comment: The drop off want smooth, my service Advisor Stephanie Hugo was very professional and polite. When I asked for a car wash she wrote it on the ticket and I was on my way. I was due for an oil change and tire rotation. Got a call back about 2 hrs. Later and Stephanie said vehicle is getting washed and will be ready by the time i get there. They called me at 9am i didnt pick it up till noon, and the car wash never happened, wish technicians would read all the notes.
Name: J**** L****
Date: 2020-10-27 14:17:50
Rating: 5
Comment: Update 10/2020: Now that Ive also used their service for my truck that Ive purchased two years ago, I have to say these guys are really excellent! Ive made appointments for service and theyve really stepped up to get it done and get you out. They are friendly, accommodating, and do excellent work. Its a really good service dept.
Name: S****** H*****
Date: 2020-10-27 01:31:20
Rating: 5
Comment: Jim Bright was really helpful with my order and helped walk me through the steps quickly. Wasnt pushy at all, he was just happy to have us come in. Very friendly and personable. I financed with Schools First which wasnt a problem, they pretty much did all the work for me. The whole process took about 2 hours and I left in my first new car!
Name: S*** T*******
Date: 2020-09-27 16:15:06
Rating: 5
Comment: I wish there were more stars. From the moment I stepped in the door I felt 100% satisfied with each and every step of buying my incredible F-150. This was truly the best car buying experience that Ive ever had in my 55 years. I will never go anywhere else. Thank you McCoy Mills for making this a great experience from start to finish.
Name: M*************
Date: 2020-09-20 18:13:11
Rating: 4
Comment: I recently purchased my 2020 Ford Explorer ST from this dealership. When I went to go pick up the car we had a small problem but the team over at McCoy Mills Ford fix it for me quick. We was able to work out a deal so I got the car that I wanted, plus a little extra. If you go to McCoy Mills Ford please ask for Jim he will take great care of you.
Name: T** T*****
Date: 2020-09-01 03:13:36
Rating: 5
Comment: I had been looking for an explorer st and was unable to find one out here in the inland empire. So I decided to do some research and found the one I wanted at McCoy Mills Ford in Fullerton Ca. My wife and I were greeted by Tommy Weiser. All I have to say is that his customer service is top notch, he was very knowledgeable of the ins and outs of the vehicle I was interested in. He pretty much covered it all. Believe me when I say that I did alot of research on my own and he covered it all if not more. Great staff! Great service!Thanks again!!
Name: M*** H****
Date: 2020-08-14 20:57:00
Rating: 5
Comment: I recently had a need for a truck for our business. I was referred to McCoy & Mills Ford from few of the trusted sources. So I went and engaged with this dealership.The end to end process took a few days. This is not because of McCoy & Mills Ford. It was because I needed to work through my own tendency to buy foreign made cars. My sales person (Paul Smock) was there for me and made me feel at ease at every step. He let me go for few days to work out what I needed to work out, even we had the details of the deal all drawn out.To me, this is good customer service. Giving me room to work things out at the risk of losing the deal. Well, I had my truck for the past 2 weeks and I dont regret it for a moment. McCoy is a local business to me. As a small business myself, I will do my part to support it in the ways I can. I know where I will go when we need our next vehicle - for the business and personally.
Name: M L
Date: 2020-07-09 16:24:22
Rating: 5
Comment: I had a great experience with the Al and Geno! The service was 2nd to none. Definitely will be doing my service for the vehicle their for warranty and oil changes. i hope to do business with them in the future and have no problem recommending family and friends to the dealership! hopefully ill be able to check out the new Bronco 😁😊😊.
Name: C**** C****
Date: 2020-07-03 23:35:09
Rating: 5
Comment: We just bought a new f150 today. Jim, our sales rep was great. We came over after spending a couple hours at the other Ford dealer off Beach. We saved thousands and got a great deal on on all our future service...The new Ford app enables remote starts
Name: J*** G********
Date: 2020-06-26 16:50:15
Rating: 5
Comment: Customer friendly without hype or pressure. Vehicle information advertised on the internet is accurate. The vehicle price point is good. Jim Bright did a great job showing me the vehicle that I drove 70 miles to see and did purchase. The staff was friendly and accommodating to my needs and answering my questions concerning finances. They communicated well and I had no deer in the headlight, clueless experiences as to who I was or why i was there or just another sale to process. It was great to be treated like an individual customer. Thank you McCoy Mills I highly recommend you and was glad I took the drive to purchase my new vehicle.
Name: N**** D
Date: 2020-06-07 19:24:05
Rating: 5
Comment: We found a vehicle we were interested in online and asked if it was available. We received a quick response and we responded later with a few questions after closing time, but Bonnie promptly responded the next morning. We werent able to make it out from Riverside for a couple of days but Bonnie offered to let us know if it happened to sell before then.We got there and Bonnie was busy inside, but Paul helped us out. He was a very nice family guy who was considerate of all of our questions and was full of knowledge to answer every single one. We were able to get a good test drive to see how the car handled and I was able to test every button/switch/handle/lever to know that everything was in working order. Paul was patient as we looked the car over with a fine tooth comb. We did throw a couple of questions at him he had to check on, but got us the answers almost immediately. We sat down to start the paperwork and Paul continued to help us and work with finance. Even while Gene was getting the sale and finance paperwork together, Paul was continuing conversation and answering other questions we had. Reminded me of the friendly neighbor next door. Plus, it helped pass the time while everything paperwork wise was taken care of. (I dont think Ive signed so much paperwork before. LOL)I love that they have been family owned and operated since 1930. This was a great buy/investment and McCoy & Mills staff really made us feel like VIPs on a red carpet. Even though they are not super close to us, we will check with them first when we are looking to buy another car in the future.
Name: K**** C********
Date: 2020-06-04 14:19:10
Rating: 5
Comment: I had a great experience purchasing my Escape at the McCoy Mills Ford dealership. My salesperson was Tommy Weiser who was wonderful to work with. I felt like he really knew about the car and provided a lot of information. His friendly, professional manner really put me at ease. I didnt feel pressured at all. Overall, purchasing my car at McCoy Mills was an enjoyable experience! I wouldnt hesitate recommending this dealership and in particular, Tommy Weiser, to any of my family and friends.
Name: S*** S****
Date: 2020-06-02 15:10:21
Rating: 5
Comment: I had a great experience at this dealer. This is a smaller dealer and they have a more personal feel. The salesmen are all very friendly and helpful. I recently leased a Ford Fusion Energi from them and had Paul as my salesman. He was super friendly, helpful, and patient with my constant change of colors or models. Eventually, I made a decision and I am very happy with my new car. Also, Chad, the finance manager was so helpful in getting me financed. Thank you and I will definitely be back!
Name: D*****
Date: 2020-05-21 14:48:59
Rating: 5
Comment: I had a great experience at McCoy Ford, thanks to Steve L, Jim, & Gene. I drove 2 hours to purchase a F-150 FX2 the truck and customer service was definitely worth the drive. They made us feel comfortable and treated us like family and even though we arrived during closing time they still took care of us. I highly recommend this dealership no questions asked.Thanks guys!
Name: R**** & J*** E****
Date: 2020-05-07 20:10:02
Rating: 5
Comment: Due to an unexpected & unfortunate circumstance, we needed to purchase a replacement vehicle, but doing so during a worldwide pandemic & a virtual shutdown made the process quite different. We found a car online at McCoy & Mills Ford in Fullerton which appeared to meet our needs. Observing all required disease mitigation precautions, Ron Denos was able to accommodate us as we viewed the vehicle, did a test drive, & signed the purchase papers. We were very satisfied with the process, the purchase price, & the friendliness of the dealership. This is our second purchase from McCoy & Mills Ford. We have our other vehicle serviced here regularly & have been happy with the service from that department as well.
Name: S******* V*********
Date: 2020-03-01 23:33:00
Rating: 5
Comment: I recently purchased a 2018 Dodge Charger RT from this dealership and it has been the best car buying experience Ive ever had. I did tremendous amount of research and was in the market for a brand new charger but knew with the price point I was comfortable being at meant that I was getting a lower trim model. Therefore, my search forced me to look into used chargers and McCoy Mills had one in stock. It had every package available with low mileage and at the best price! I went in for a test drive and was helped by a great associate by the name of Paul Smock. Paul was extremely helpful, transparent and highlighted the fact that they were a family owned business. After the test drive and some talk, I immediately fell in love with the car. But had to wait to think about it. I then came in the next day with my father to finalize the car and do a trade in with my 2017 Lexus ES 350. We were at last helped by Vincent Castro who has proven to be one the best reps to have ever helped us. He was very professional, direct and there wasnt a moment where we felt like we were being assisted by a salesperson trying to sell us the car. He assisted us as if we were a close friends of his. We had a price in mind that we wanted to pay and after couple hours, Vincent made my dream of getting that exact charger a possibility! He broke down everything we needed to know, was extremely fair with what was possible and confirmed with us what we were actually getting. Vincent and the whole team at MM Ford welcomed us with open arms and really took good care of us. Cant thank Vincent enough for such a great experience so please ask for him when you go to McCoy Mills Ford. This dealership really is great and I cant stress the fact that they are not pushy in any way and give u a whole new positive perspective on your car buying experience. Thank you again Vincent!
Name: A****** V******
Date: 2019-12-23 18:45:21
Rating: 5
Comment: McCoy Mills Ford Customers Service surpass The 5 Star Rating. They Made buying a new car so simple and also made sure I was able to get a Great Deal on a new car. The sells Man (Paul) was the most kind and attentive person I have met. He Was not pushy like other Sells people at other Dealers, He made sure I was happy with my new car. I cannot Thank enough Paul and the team at McCoy Mills Ford for amazing Customer Service, and made my Christmas gift possible. Thank you!
Name: R****** T*******
Date: 2019-09-02 00:36:16
Rating: 5
Comment: This is our third vehicle from Mccoy Mills Ford. Ron is the best when buying a car or truck. He is very informative and will match you with what you are looking for. Service packages have always worked out for us. Fast oil changes and maintenance experiences. Honestly the best experience with this dealership. Just ask for Ron D.
Name: A***** L****
Date: 2019-08-18 18:45:46
Rating: 5
Comment: McCoy Mills Ford is the best dealership EVER! My family and I have been getting our cars serviced here for over 30 years. They are fast, efficient, cost effective and friendly. The best part is that you can trust them. I have never had any issues with them. I wish all dealerships were like McCoy Mills.
Name: V***** S******
Date: 2019-07-13 16:54:54
Rating: 5
Comment: Over the last 12 years, I’ve had to deal with many car dealerships for myself and for family members. McCoy by far has been my favorite one. When I reached out to inquire on a specific F150 platinum I was connected to Eric.Eric went above and beyond to get me the information, he was courteous and easy to communicate with. After confirming all of the features and the price I scheduled an appointment with Eric to test drive the truck later that week. I didn’t get the “if you don’t hurry it will be gone” baloney that other salesmen tend to do. Eric held the truck for me until I was able to stop by.When I arrived, I was greeted very kindly and Eric had pulled the truck around. After test driving it I had ample time to think about it. I even had several other requests that were met with the utmost professionalism from Mike the manager.The finance fella didn’t try to upsell which I was expecting to have to fight off. After my purchase was complete I had an additional request that was taken care of at no cost. Eric, Mike, and the service team just wanted to make sure I was happy! The customer before profit, they have the right mentality here.Overall, I came away with a truck I love and a dealer experience that was amazing! I would highly recommend this dealer to anyone looking for a Ford.
Name: I***** F*****
Date: 2019-05-08 15:43:32
Rating: 5
Comment: I received exceptional, prompt, courteous, effective, top notch support and customer service from Ron Denos (Fleet Sales) from the moment I made contact lease a new vehicle. Had the deal signed, sealed and he even delivered the vehicle to me within 24 hours! I highly recommend buying from McCoy Mills and their service department is fantastic as well!
Name: E*** W*******
Date: 2019-04-11 15:24:36
Rating: 5
Comment: I travel 20 miles to bring my car to have it serviced at McCoy Mills Ford in Fullerton...thats how much confidence I have in their integrity and kind of work they do. Plus, the customer service is incredible!Ive had a wonderful rapport with Danny who is the service advisor Ive dealt with...he also gets 5 stars plus!!As an older woman, taking my car to other dealerships has been very frustrating because Ive been treated dishonestly and at times very arrogantly.I will continue to drive this far to have my 2014 Ford Focus Hatchback serviced and I definitely recommend them to other Ford owners. Thank you Danny and McCoy Ford
Name: N*** V** W**
Date: 2019-01-21 19:16:19
Rating: 5
Comment: Recently had the transmission basically rebuilt on my Fusion and they worked so well with me and my schedule and provided me with a rental car while my car was being worked on. I enjoyed that I dropped my car off with Andrew (one of the associates) and when it was completely fixed *and washed* I picked my car up with Andrew. The same associate helped me and talked to my parents (who live out of state), keeping us all informed on what was being done. Overall it was a great experience and I will only be taking my car to McCoy Mills from now on!
Name: D**** K*******
Date: 2018-08-19 03:35:22
Rating: 5
Comment: I purchased my Mustang here last December and I couldnt be happier. I ordered my car because they couldnt find one that was equipped the way I wanted it. Ordering was no problem. I felt I was treated fairly and got a decent trade-in on my (then) current car. My sales rep was Eric. He is a good guy and will treat you fairly. I just had my car in for its first service. The car was ready when promised and no fingerprints from the mechanics. This is my first experience at this dealership and I would definitely recommend them for a purchase or service. It was nice to do business with a dealership that isnt part of a conglomerate of dealerships.
Name: V**** R*****
Date: 2018-08-10 15:28:36
Rating: 5
Comment: Made and appointment for air bag recall. I let them know that I needed to be in and out as quickly as possible for work and they said it would take about an hour. I was in and out within an hour! I then got to do my cars second favorite thing...filler up!
Name: A**** B*******
Date: 2018-08-10 15:11:51
Rating: 5
Comment: Literally every experience I’ve had at McCoy Mills Ford has been fantastic. We bought our Explorer here and have had several oil changes (even body work after an accident). Every single trip here has been top notch customer service...from everyone you interact with. I absolutely cannot speak highly enough of this place. Highly highly recommend!
Name: N** P*******
Date: 2018-07-23 09:25:48
Rating: 5
Comment: Nice service writers, Danny- very persistant and Art who is very charming in his way, both have taken care of me and have been a pleasure. The cashiers have been kind of slow, but then again it seems like the 3 times i was there, the person in front of me was having issues and holding the line up. Its my favorite ford dealer around, the best, most prompt, accurate, organized for dealer in North Orange County, as far as the service department.
Name: L*** P********
Date: 2018-05-28 21:57:59
Rating: 5
Comment: The whole team is fantastic! This is the 2nd car we have bought from McCoy Mills Ford. The salesman was Jim Bright. He listened to what we were looking for and we drove home in our new car. The finance man, Chad, had all the documents ready for us. It was an easy process & everyone was terrific. I highly recommend them for a new or used car. It’s worth the drive from wherever you live. They even have a great service program. Thank you!!!!
Name: D****** W******
Date: 2018-05-08 16:17:57
Rating: 5
Comment: After a very trafficy morning, I arrived a little late for my appointment to have my truck serviced. I was met by staff who said, No worries. We got this handled. Just go inside and relax. Well call you when its ready. What a relief McCoy Mills is always ready to provide great service! The job took half the expected time, and everyone was helpful. My phone battery had died, & another office person helped me locate a local business to charge my phone. Beyond the call of duty....just friendly, helpful people!!!
Name: S* S****
Date: 2018-02-23 22:44:43
Rating: 5
Comment: We bought our car here 4 years ago with a full maintenance plan; so weve had them do all maintenance and repairs. Never given us a problem, even with mileage over 100K, and they are thorough. Occasionally weve had to wait for parts regarding recalls, but it was handled professionally. I consider them to be quite reputable, which is rare in this industry.
Name: R****** T*****
Date: 2018-02-20 17:42:38
Rating: 5
Comment: This was by far the best experience Ive ever had. The staff was friendly, engaging, and most importantly honest. Our sales representative was amazing. As a resident in Fullerton its refreshing to know and comes with a sense of community pride that our community dealership is characterized by integrity and trust. Thank you!
Name: D***** P****
Date: 2018-01-07 01:49:31
Rating: 5
Comment: This place is the best place for buying cars! Always makes us feel great and like the part of the family. Special thanks and kudos to the manager Steve Kocsis and his professionalism! 3rd time in 3 years.
Name: D******* M
Date: 2017-11-09 15:37:40
Rating: 5
Comment: Absolutely love this place. They always treat you like family. I have services all my five Fords here since day one. I truly appreciate Jacquelines hard work and dedication. Danny and Art are also amazing they all lead from example from their rock star manager. This place is always honest and attentive with their service and prices. I highly recommend it. Thank you again for another great experience.If you are looking for a great place to feel comfortable to service your car in need do it here and ask for Jacqueline she is my favorite. She will make sure you are treated with excellent care and your car will get the perfect quote on what you need.
Name: T*** Z*****
Date: 2017-11-03 17:49:24
Rating: 5
Comment: Purchased a truck here last week from Ron Demos, i am a pretty busy guy, so Ron took the time and difficulty out of the buying process and turned it into the easiest process! great place,, great selection of vehicles.. will definitely be back
Name: A******** L*****
Date: 2017-10-26 21:03:05
Rating: 2
Comment: The service team is courteous and helpful(Arthur is very helpful and has always treated me great), but the operations and flow of the dealership service make the customer experience terrible.First, they overbook appointments constantly and the service team has no idea if you have an appointment or not. The service team has to check everyone in (other dealers have a person doing this as their sole job which is nice) and so you can have an appointment, show up on time but not be greeted or start your service for 20-30 minutes because the service team is impacted. And the service team never has the notes I gave when I made the appointment.Second, they only keep one porter on the weekends - their busiest time. Once you have paid for your car service, you can be waiting for 30-45 minutes while the porter is driving the shuttle/washing cars before you get your car. With how busy they are, or at least claim to be, I cannot believe they can only afford one porter on the weekends. You have to beg to get your car washed, I know that is complimentary but for the prices you pay to get your car serviced it should be a standard.Third and the only complaint I have about the actual service team, is that no one ever goes over my service with me after it is finished. They call and tell you it is ready and they will answer questions for you over the phone there, but you better have exact questions locked and ready. When you go to pick up/pay for your car, you are sent to the cashier immediately. You can wait for your service personnel to free up and speak with you, but again, they are always heavily impacted.My point is, to make the customer experience better they should expand the service team a little and figure out the appointments so customers who make an appointment get first priority (the whole reason I make an appointment). At the very least, hire a person to check-in cars so the service team can focus a little more on the customers.If the dealership was not so close to my house I would find another service option. Sadly, they are better than Ken Grody and therefore the option I choose to get my car serviced.
Name: C****** S****
Date: 2017-10-17 14:33:33
Rating: 5
Comment: This visit was a simple service, oil change and wheel rotation on my F-150. My customer service rep., Amber, was knowledgeable, professional, efficient, and nice. They asked me if I wanted to wait, which surprised me, but I smugly told them I’d arranged a ride. Surprisingly, I got a call about 45 minutes later telling me my truck was ready. Cost was reasonable and NO attempts at up-selling.
Name: N****** F**
Date: 2017-05-28 19:38:17
Rating: 4
Comment: All the staff was great! Starting with Leena and Bonnie with online sales. Very efficient and courteous! Then Tim my salesman was wonderful! I also want to thank the manager (sorry, cant remeber his name) and all the rest for getting me a fabulous car at a fabulous price! Eric did a great detail of the outside of my new car! My only wish was that there would have been enough time for the inside to be detailed also.
Name: D***** B*****
Date: 2017-05-09 17:16:24
Rating: 5
Comment: McCoy Mills Ford Service department provides true service. Ive been taking my car here for service for many, many years and they have always taken great care of my vehicles. They work hard to resolve issues and communicate well. There have been numerous times they have made recommendations that would save me time and money, even at their own expense. Joe, Art, and Jacqueline are the real deal. Cant recommend them highly enough.
Name: T*** B****
Date: 2016-08-26 15:32:20
Rating: 5
Comment: Since I purchased my car from McCoy Mills I have been extremely happy with their service. When ever I call to make an appointment for an oil change, I am greeted with a cheerful voice and very accommodating. When I arrive at my appointment time the staff is friendly and prompt. The waiting area is also clean and comfortable. They have coffee available along with bottled water. I have NEVER had a poor experience there and I would most definitely purchase a car from this center again.
Name: T** E*****
Date: 2016-05-06 12:48:18
Rating: 5
Comment: Gary Boyd was my salesman and I was never pressured. He strived to make sure that the truck I ordered had all the options that I wanted. McCoy and Mills reminded me of old school business were your word was your word and deals were closed with a hand shake. I would recommend McCoy to my family and friends. Thank you for a good experience and a beautiful truck.
Name: N*** C******
Date: 2012-12-14 03:25:54
Rating: 5
Comment: I dont normally send these kinds of emails, maybe its because their arent too many people that offer the quality of service I received at your dealership when buying my new truck. Gary and Derek were just awesome from start to finish and every time I came in, your entire staff was extremely friendly, what ever it is that is in the coffee there, keep brewing it that way. Even your finance guy wasnt too pushy like other dealers. In closing, may I say that if we happen to buy another Ford, we will be back to see you, please commend your staff for the excellent service we received, and I will be telling anybody and everybody about your 1st rate operation, thank you.Nick C
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Name: C********** A*****
Date: 2024-07-01 14:50:12
Rating: 5
Comment: After a long search for a new Ford I found my self at Fullerton Ford. Rob was great to work with it was my second vehicle I bought from him and my 5th from Fullerton. I never felt pressured if anything I was more relaxed then any other buying experience.