Garden Grove Hyundai
Address: 9898 Trask Ave, Garden Grove, CA 92844, United States
Phone: +1 714-916-5982
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating,
Offerings: Car hire, Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Phone: +1 714-916-5982
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating,
Offerings: Car hire, Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Category: Auto repair shop, Auto parts store, Hyundai dealer, Car dealer, Car finance and loan company, Car leasing service, Car repair and maintenance service, Used car dealer, Used truck dealer
Rating: 3.4
Site: https://gardengrovehyundai.com/
Worktime:
Rating: 3.4
Site: https://gardengrovehyundai.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–8 PM |
| Tuesday | 9 AM–8 PM |
| Wednesday | 9 AM–8 PM |
| Thursday | 9 AM–8 PM |
| Friday | 9 AM–8 PM |
| Saturday | 9 AM–8 PM |
| Sunday | 10 AM–7 PM |
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Name: A******** J********
Date: 2024-06-07 15:18:22
Rating: 5
Comment: Excellent Experience at Garden Grove Hyundai!I recently had a fantastic experience purchasing a car from Garden Grove Hyundai. From the moment what truly impressed me, though, was the exceptional service I received from my salesman, Ricardo. He was incredibly knowledgeable about the vehicle and took the time to understand my needs and budget. He wasnt pushy at all, which is a huge plus for me. Instead, he patiently answered all my questions and showed me several cars that fit my criteria. For example, I was particularly impressed with Ricardos ability to talk to his Finance Manager, Sales manager, and even General Manager. Theres not anything he wouldnt try to get you the best deal.Most importantly, Ricardo and the finance department were willing to work with me to get a deal that I was comfortable with. They explained all the financing options clearly and were able to find a payment plan that fit my budget.Overall, I cant say enough good things about my experience at Garden Grove Hyundai. If youre looking for a new or used car, I highly recommend checking them out. Ask for Ricardo- hes the best!
Name: R**** U****
Date: 2023-09-16 17:17:48
Rating: 1
Comment: Called ahead and asked if they will be adding some dealer installed stuff that I dont need (ie door handle protection etc.) For a Hyundai venue .Was told it will be offered but its optional. I asked multiple times to make it clear. They said its optional. Drove 2 hours with my wife and toddler. Test drove and while test driving I asked again and was told its optional and I dont have to take it if I dont want to. So I agreed with the price and everything went smooth until I got to the finance manager who tried to intimidate me and insisted that the add ons are required. I explained to him that I was told its optional. He said there mustve been a misunderstanding and that there a long list of people interested in that car and he cant give it to me if I dont pay an extra $3900 for the add ons. I walk out. Fortunately found a better Hyundai dealer (premiere Hyundai in moreno valley)with no add ons and for a better car (Kona) for less price than what they were asking for the venue after the add ons They were so upfront and easy to deal with I bought another one the following week.
Name: C****** S* K**
Date: 2023-08-30 03:49:03
Rating: 5
Comment: Car shopping/buying is always so stressful and nerve wrecking. However, Gustavo and his manager was so accommodating, patient, and understanding. Gustavo was very friendly and straight to the point. My husband and I did a lot of research beforehand, talked to many different dealerships in our area. However, Gustavo was the one who was genuine and took the time to understand our preference and situation, and was fast! I recommend Gustavo and Garden Grove Hyundai if you are looking for your next Hyundai Car! Thank you so much!
Name: p****** s***
Date: 2023-08-19 21:29:07
Rating: 5
Comment: Me & my friend had a great car buying experience with Ahmed & Carlos at this dealership. They were patient and explained things to our satisfaction. If you like Hyundai, then I recommend visiting this dealership
Name: J*** M****
Date: 2023-07-22 05:17:41
Rating: 1
Comment: Hello, its been a month since I bought a BMW x4 here and before the month it started to give me problems and I made an appointment with them to check the problem, when they asked me about the problem over the phone they didnt know what to do or say they transferred me to the sales general manager named Russell and he told me that out of courtesy they were going to check it, also the car was Unbalanced and needed alignment, If I give you guys my humble opinion, dont buy there and also they have one price on line and you get there and its another just false advertising to get people in.
Name: J***
Date: 2023-05-25 16:38:31
Rating: 1
Comment: These guys are running a con, highly unethical and questionably legal. I called to verify availability, price, and mileage on a car. Seemed appropriate for the market for comparable cars, slightly lower but still in the normal range, and I liked the color, so I drove down to have a look at it. Everything checked out on it, it was a nice car and everything seemed in order.Got to the point of talking final numbers and the financing guy came in and slapped the paperwork in front of me. There was an $8000 charge for dealer add ons that had never been mentioned or advertised up to that point! On a $19000 car! Then they acted like they were doing me a favor when they crossed it out and wrote $5000 in instead, saying they were giving me a discount.I got up and walked out immediately, theres no negotiating from that point. You should never have to pay for the prep work they did to get the car ready for sale, and while Ive had dealers try that in the past, never has it been so egregious.I expect they prey on the elderly and gullible, luring them in with reasonable prices and count on their ability to convince them that its normal and the hope that theyve already fallen in love with the car too much to let it go. Absolutely shameless. Pictured is the car I ended up getting, the same as the one I looked at at this location, albeit a different color, and for almost $10k less than they ended up asking for the one they had.
Name: N***** P****
Date: 2023-04-25 16:17:45
Rating: 5
Comment: Shopping for a new car can be a daunting experience, but thanks to the exceptional service at Russell Westbrook dealership, my moms experience was nothing short of amazing. From the moment we arrived, Daniel Lee and Carlos made us feel welcome and valued. Despite not having an appointment, they immediately assisted us in finding the Sonic Blue Kona N my mom had her heart set on, which was in stock and ready for purchase.Their attentive and personalized approach went above and beyond our expectations. As my moms first car purchase in over 20 years, they ensured that every step of the process was stress-free and worry-free, making her feel confident and satisfied with her decision. Finally, thanks to Daniel and Carloss expertise, my mom drove off the lot in her brand new Kona N, which she will cherish for years to come.We cannot thank Daniel and Carlos enough for their exceptional service, which made our car-buying experience a memorable and positive one. We highly recommend Russell Westbrook dealership and its outstanding team to anyone looking for a new ride. Thank you again, Daniel and Carlos!
Name: g**** l******
Date: 2023-01-20 05:03:55
Rating: 5
Comment: After looking for the perfect car for months I finally found my perfect car at this dealership . I was hesitant at first on driving all the way from San Diego, but the drive was worth it in the end ! We did get to the dealership quite a bit late ( just a little bit over an hour after closing ) But nonetheless they still made time for us to close this deal ! Thank you so much Carlos for your great care & time ! I love love love my car !!!!Update : I want to address first that I have no issue with Carlos, he was a sweetheart & I appreciate his time & effort. My issue now here is with the DMV/Finance Department at this hyundai of garden grove . I bought this car back in October. It is now January 2023 and 1) I have not received my license plate and 2) My bank has not received the pink slip / owner paperwork . They are threatening to take my loan / car away because they have not sent over the paperwork 3) my temporary license plate is about to expire in a couple gladys . I have called countlessly about this for the past MONTH. Every time I call, they are busy, and will call me back. They had finally called me back & I explained the situation to the finance guy, and he rudely mansplained the entire situation to me and just kept repeating what I was saying as if I did not know what I was talking about !!! He went to say that I had to make a payment with my bank to begin with, like what ? I’ve been paying my monthly payment with MY bank, there is no reason for you guys to take three months to send over a license plate on your end when I’ve done everything right on MY end . He said the Dmv part of the garden grove department will call me, which he did HOURS later. He used the excuse of the holidays for their lack of sending everything over … like what ? I bought my car in october, not during thanksgiving time, nor christmas time, nor new years, it’s not an excuse. when i bought my car they said i’d receive everything in 2-3 weeks. not 2-3 months. He then went to say that if i get pulled over it’s fine, to just explain the situation to the police and i’ll be let go ( I don’t care, I shouldn’t have to deal with more inconveniences because of their fault and their unprofessionalism ) I shouldn’t have to be mansplained after saying multiple times that I know what the situation is and I know what i’m talking about, it’s rude. they acted like I was in the wrong. Then the guy comes to say he’ll send my stuff to the bank and me in two weeks. like what ??? horrible customer service - if i bring a matter to your guys attention that is on a strict time frame, where I can lose everything, because of your guys fault, u should do everything u can to fix it in a fast manner. I still have not received any of my paperwork nor has my bank. So thank u Hyundai of Garden Grove 🙃
Name: A**** S***
Date: 2022-12-25 22:49:19
Rating: 5
Comment: Mr Omar did a good job make so easy for me all paper work and pricing it’s a nice place where u can buy ur next car I highly recommend it…..thx Omar for ur help
Name: C**** L****
Date: 2022-11-06 19:21:34
Rating: 5
Comment: I purchased a 2020 Toyota Highlander for my mom 3 weeks ago they had the lowest window price for the year and mileage of multiple dealers I went to. Bara was my sales person he was friendly and straight to the point I felt like I was dealing with a good friend not just some sales guy who is more interested in getting selling me a finance fee. Tell him what your monthly payment and what options for the vehicle you want to negotiate or remove and save your self time. If I had to buy another car I hope I can make another deal with him he is the best sales guy I delta with Emon the finance guy is also nice to finish the contract.
Name: I*** X**
Date: 2022-10-12 18:31:13
Rating: 5
Comment: Had a great experience with my latest auto purchase esp. with the sales rep Adam. Hes very easy going, professional, patient and polite. He offered great service beyond the normal range and played an important role in getting the deal closed.
Name: W**** C*****
Date: 2022-01-28 19:28:27
Rating: 5
Comment: My 18 year old son was looking to purchase a specific BMW car and this dealership was lucky enough to get one as a trade in. The car had extensive service records and had been well taken care of. Will, our salesman was respectful, kind, patient and real. Jacob the service manager was flexible, responsive and willing to work with us. We would recommend this dealership and appreciate their willingness to work with us.
Name: a*** v*
Date: 2021-12-10 18:14:42
Rating: 2
Comment: 12/10/2021Came in for a simple car oil change at 08:00am with an appointment and for over 2 hours I am still waiting.Curiosity made me walk to service shop to check it out. Amazingly my car is on the lift unattended (where’s the technician, is this a waiting game at a dealer ship service department?)Surprisingly no one stop me from entering this far into service shop to take the photos.After this post, am gonna think twice to have my car oil change at a dealership unless i have the time to wait.What do you guys think?
Name: W****** R********
Date: 2021-07-11 01:52:54
Rating: 1
Comment: Bad experience 😣The SALES manager dont respect the price that his website show me and the price of the @KELLYBLUEBOOK Offer for my trade in either.I drove from LA looking to get a great deal whit this dealer but But all of it its SCAMThey solve it saying that no bank wants to lend me a loan.I have 675 points on my credit.His Website offer me I will pay 250 bucks monthly and the dealership wants 633 per monthCome on guys...Really bad experienceThanks ameer. You try to do all you can. But I understand its not in your hands.
Name: D*** F******
Date: 2020-11-23 02:10:27
Rating: 5
Comment: Thanks to God for people like this at Russell Westbrook Hyundai Car dealership in Garden Grove. I am thankful for the opportunity to be able to acquire my desired car. And the Young Man that helped me was Brandon, a Giant, humble, and very courteous person. He made sure that my wife and I were comfortable and well informed of the process. And because of his due diligence, coupled with staff support, I drove off the lot with my car.
Name: W****
Date: 2020-05-22 03:47:54
Rating: 1
Comment: Rip off, and scam. Came to get a 2018 wrangler jk. Was advertised for 24k. I asked for the stock number to match what Im looking for and the lady on the phone confirmed that. When I got in I was showed the car with the exact stock number. A few minutes the guy who brought the car said, oh it might be a different one. I asked if they have the same color, And they said no. The price they have it on the car is 24k, and they have options on it, saying it is lifted. They wanted $38000. I asked them it only has big wheels and there is no lifting kit, well, we can talk details. I left and will never go back and will never recommend them to any one.
Name: Y**** C**
Date: 2020-03-01 01:59:07
Rating: 5
Comment: Finally, my long car buying journey is over with Russell Westbrook Hyundai of Garden Grove. I have been to many car dealers and realized many car sales person is not fit to actually sell the car. All they care about is sale when they dont even have professionalism of prepping the car for test drive before my appointment time or even prepping the car properly before selling it as certified car. They always pressure you to buy the car when the car isnt even working properly and should have failed the certification. I heard so many times that the car is under warranty so I should just buy a broken certified car!That wasnt the experience with Hyundai of Garden Grove, or at least not with John Zarghami. He was very courteous and almost no pressure to buy the car. He is bit older than most of sales person I was faced with, but he felt like one of those neighborhood uncle who takes care of you in your need.He went through 5 different testdrive cars without a frown. As I was buying a used car and they had multiple car with same model, same price, with bit of different miles. It was my first car and I wanted to pick out the best one from what was available. Overall, he and I spent 3 hours trying checking and picking out the best one, he didnt rush me to choose any one of them, even though they were mostly about the same. In similar situations, most of sales person start injecting their idea like blah blah car you tried would be best for you and just go with it.Luckily for me, Hyundai of Garden Grove didnt have any concerning issues with any one of their certified vehicle I test drove. They were all on their working condition as it should be certified vehicle. I ended up choosing the one that was practically new with just 1100 miles with $7000 off the MSRP due to it being a 2019 year vehicle with 3 month of being their service loaner. It even still had those new car smell to it.
Name: m*** p***
Date: 2019-11-10 03:34:03
Rating: 5
Comment: Hyundai Garden Grove has been super helpful in all of my purchases here. Ive been coming here since 2010 and been thru 3 cars with David Tang. He is the best here and service everytime is always top notch. Dont look anywhere else if you are looking to get a great deal on your Hyundai and great service. Also, always ask for David Tang. Hes great!!!!!
Name: J****** B********
Date: 2019-09-28 19:07:13
Rating: 2
Comment: So I made an appointment for a service maintenance for 8:30 am on a Saturday morning. I was one of the first cars to arrive. They told me it would take 1 to 1.5 hours. Okay cool. I got a lyft ride home and then got dropped back off when it got closer to 1.5 hours. Its now 12:00 pm. 3.5 hours! I have my receipt but theyre charging me for the tire rotation which should have been included in the maintence fee. Luckily the guy is going back and updating the invoice..Overall, it shouldnt take this long for a scheduled maintence check and replacement of cabin air filters and engine air filters... 😥
Name: A**** D****
Date: 2019-08-22 01:24:43
Rating: 1
Comment: Went in for a scheduled Hyundai $50 promo test drive and ended up purchasing a new Elantra for my parent. The sale associate, the sale manager and also the finance guy were all promised to submit the promo paperwork to Hyundai for my $50 test drive credit. It never happened. Called the dealer a few weeks later to follow up and was told theyll call me back but never did. Its not a big deal but it shows they dont really care about their customers after the initial purchase. I dont trust them with maintenance and when its time for me to pickup a Palisade, for sure not at this location.
Name: S**** F****
Date: 2019-06-30 02:35:00
Rating: 5
Comment: Although I didnt buy (yet), I was VERY impressed by the professionalism and diligence of our salesperson Joseph and manager Neiman. I would encourage any friend or family to buy from Westbrook Hyundai. No games, open pricing communication.
Name: J*** F*****
Date: 2018-11-03 19:44:17
Rating: 5
Comment: The car buying process was great! The sales man gave me a good deal and was very friendly. They explained everything and made my car buying experience fantastic. It was my first time buying/leasing a car and I am very happy with the result. I would tell my friend and family to buy a car here. They even gave me free pizza! Great dealership. I have nothing but good things to say about every person here!
Name: M*** R********
Date: 2018-10-19 20:16:21
Rating: 5
Comment: Went for a oil change. Less than 90 mins in and out. Service folks were pleasent. They are using Ipads to take care of business. Thier GM, I think, passed out complimentary Hyundai Pen and Keychain sets to customers waiting in the lounge, that was nice. I asked for an extra one because If I showed it to my wife she would want it, had to ask for an extra one for plan B, (I wanted one too) :). He was happy to give me an extra. Ive purchased 3 cars from them. No pressure looking only help IF needed.
Name: B***** P****
Date: 2018-09-28 00:38:13
Rating: 1
Comment: Since I bought my car, my maintenance light has continually been coming on and on again. It has been less than 2 years. It seems to never get fixed.I came in to get my service maintenance light fixed today again. It is a different issue than before. Turns out that they are missing the part and so that I would have to come back again once the part has been ordered and shipped to their location so that requires another 2 hours of waiting at a dealership. I can understand that I guess. What I cannot understand is that when I got back home there was a dent on my car caused from someone at the dealership. One of the workers even had the audacity to ask for a 5 star review after denting my car and NOT telling me about it. I talked to the manager of the dealership one the phone and he asked me to come in to get this resolved. Usually it is impossible to prove this but the service advisor actually took pictures of my car BEFORE service with his Ipad. Hopefully those pictures dont magically disappear. I dont know if it was the service advisor or the mechanic but someone from here definitely dented my car and I will update this review after I have spoken to management and have this issue hopefully resolved.I will never buy a car from this dealership again and I advice all others as well.
Name: M** A*******
Date: 2018-08-11 17:47:12
Rating: 1
Comment: I come here Saturday morning for service after i made an appointment. I was told that they will arrange a loaner for me since this is warranty work. Upon arrival there was a long service line. When I got to the person helping me he told me no loaners available. This place is chaotic as hell.
Name: R*** �***** F*******
Date: 2018-02-08 16:57:28
Rating: 5
Comment: Awesome place, great service and good people. They definitely strive to stand out from the standard dealer and work to make the buying process quick and easy.
Name: m****** b****
Date: 2018-02-05 20:06:03
Rating: 1
Comment: Jay has been the guy i go to for service. but just this last time I went in for my light and the work was shoty ...ended up messing up my bumper witch i wouldnt mind but tell me dont lie to my face...so I take it to my insurance where i just had it fixed from an accident and saw pics and Im pissed off even more my guy says they ducked up even more things... Jayes a lier and nothing has been done for me yet they keep beating around the bush....so for now 1 star and people please PLEASE PLEASE PLEASE GO OVER THE WORK YOU HAVE DONE HERE BEFOR YOU LEAVE AND LOOK OVER YOUR CAR BEFORE YOU TAKE IT IN..and went in again today 2/5/2018 and Craig was very disrespectful to me after showing him proof from Huntington Beach Hyundai he still did not want to take care of me so after requesting to speak to his manager only then did he offer to take care of me Im still not happy and I spoke with the big boss today so Ill update later
Name: S** M*
Date: 2024-06-21 10:01:27
Rating: 1
Comment: Very bad