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Phone: +1 989-624-7000
Site: https://www.generalrv.com/rv-dea...
Opening hours
  • Monday:9AM–8PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–8PM
  • Friday:9AM–6PM
  • Saturday:9AM–4PM
  • Sunday:11AM–4PM
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Total reviews rating 3.9

199 Reviews for General RV Center 2023:

Review №1

2022-04-20

Very Pleased with our experience! Our Sales Rep. Ivann Polard made it his goal for over 6 mo. to keep in touch and notify us of the best deals on the lot up until we were ready to purchase our new house on wheels! Ivann always seemed to have our personal needs in mind when choosing specific coachs to fit our family and lifestyle!! It literally took 1 day when we arrived to settle on our new RV and it fit us perfectly! Thank you Ivann for being so attentive and working so hard to make sure our RV was the right fit!

Review №2

2022-04-02

Our Salesman, Adam W., was very friendly and courteous. We first sat at his desk and discussed our traveling needs and basic budget requirements. Adam then took us out to the lot and gave us an informative tour of several units within our pulling capacity. He made note of the features we liked and also the ones we didn’t care for. Our time at the dealership was well spent. Adam was very helpful and knowledgeable. At no time did we experience any type of high-pressure tactics. We greatly appreciated spending time with him and his immediate follow-up and availability! He provided answers to all of our questions and made us feel comfortable as we were introduced to the World of Recreational Vehicles.

Review №3

2022-04-22

Have had great experience with this dealership. Obviously bought the camper that was above my price range but i got everything i wanted and more! Further more i CANNOT praise Lori in parts enough! This wasn’t my first time with her helping me! But she is always so positive and happy and made sure i was happy and taken care of and didn’t have to cancel my camping trip over a battery!

Review №4

2021-10-05

Alex was great, from our intro to talking about our travel plans and needs he was able to show us exactly what we were looking for. He didnt waste our time and was very straightforward with us, which we loved. From there we got to work with Jill and she was great! She worked on our deal for us and made it happen! On delivery day we got to meet Taylor and she did a wonderful job answering our questions and showing us our rig. We even had the service team install some addons day of delivery spur of the moment and they were able to knock it out for us! The staff there is wonderful and when its time to upgrade or get service we know where we will be going!

Review №5

2022-05-12

Great experience with our new RV! Our sales rep Bob Ariss was amazing and got us into what we wanted! The finance department was great as well Joe S thank you!!! Only giving 4 stars because after our purchase we were trying to buy accessories (supposed to get a discount and didn’t) and the service/parts area was less then helpful. They wouldn’t even look at us when we were trying to make purchases.. I will not get service or buy anything from there due to this..

Review №6

2022-01-22

I had a wonderful experience with General RV in Birch Run! I worked with Dennis James who was friendly, professional and very knowledgeable. I went in knowing what RV I wanted and Dennis talked to me at length about the features and price range I was considering and then he pulled up a few other models that had similar features so that we could compare them out on the lot. Even thought I was pretty sure I knew which RV I wanted, I hadnt seen it in person, so being able to look at similar models was extremely helpful and once we looked at my original choice, it made me feel even better and more confident with my choice. Im a big online researcher, but I really appreciated Dennis knowledge and I learned a lot from him by comparing different models and being able to stand in them and really get a feel for each RV. Dennis was also really great about asking questions about me and my wife to get a sense of how and where we were going to use our RV and he made some great additional suggestions based on this - I really appreciated this personal touch and his genuine interest in us and our lives - said another way, I never felt like I was dealing with a salesman. I couldnt be more pleased with my experience with General RV and I will be returning to Birch Run to work with Dennis in the future!

Review №7

2022-06-08

Love my RV however the delivery experience and follow through was HORRIBLE. We arrived at General RV in Birch Run at our scheduled delivery appointment time to find that they double scheduled our delivery rep. Now keep in mind that there is a fee upward of $1000 for your RV to be inspected to make sure everything is clean and in proper working order and a pressure check to make sure there are no leaks. The delivery Rep opens the back of the refrigerator and there are leaves and spiderwebs in it. She then demonstrated the electric awning and there are black spots and leaves rolled up in it. She claimed that they were still in the process of cleaning it. Demonstrated the stove only 2 of the burners 3 lit. She assured me that all of theses things would be resolved before we finished signing our paperwork. I had noticed the screen in the bathroom vent was covered in dust and didnt mention anything to see if when they were finished with the prep process if it would be gone. Well needless to say when we were done with the paperwork she walked us back to the prep area to show the leaves were removed from the back of the fridge and the awning was clean but of coarse the bathroom vent was still filthy. She had them clean that and we went back to the waiting area for them to hook it up to our truck and pull it around. When we got outside to leave I smell propane and was told oh that is normal as they just installed new tanks. As I pass the propane holding compartment I heard a hissing noise. Yes the line had a leak, oh and by the way they had not addressed the 3rd burner not working. The Service manager had to come out to the parking lot to fix the leaking propane line, as they were about to close. I also asked him to fix the 3rd burner as well which he did. Salesman promised a can of carpet cleaning spray and a wax crayon to match the interior to fill the holes where the toothbrush holders was but did not get it. I followed up several months later and was told that those items were ordered and they would call me when they came in. Ive owned the RV for over a year now and still have never received them nor heard from our salesman. We also had a referral name (I guess they supposedly send the person that refers you to them a check). Well the people that referred us to General RV never received their referral check. TERRIBLE follow through and poor customer service. Its like once the sale was complete the customer service ended. SO FRUSTRATING. Guess I will have to take my future business to the new RV Dealer down the road from them.

Review №8

2022-01-29

I just purchased my 3rd motor home from General RV my salesman was Ben Sexton the help I got was over the top he first educated me on all of the options he called the RV company and got every answer I needed he allowed me the time needed to make our minds up. He made it a fun process. I would recommend Ben to anyone looking for any RV.

Review №9

2022-05-02

Jason helped us within a few hours pick our very first travel trailer! We are beyond excited. We had a great experience so far. And Dan the business manager is awesome as well. Great team!

Review №10

2022-04-20

From the time my family and I walked through your doors we were greeted with smiles and a warm welcome from everyone we came into contact with. We have to give a special shout out to Mary K., Jill P., and Jose for all of their time, energy, and efforts to help us with our first camper purchase; thank you! And because we know it takes a village, a big thank you to everyone working behind the scenes for getting our camper prepared and looking so nice to bring home. We are beyond thrilled with our experience and are just so appreciative of all y’all. Not to mention how well they took care of us and the added perks of buying from them! Shhhhh…I’m not sharing what those are, you have to find out for yourself. Go visit Mary K. at General RV, you won’t be disappointed!! Thank you General RV Team!

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