Good Motor Company LLC in Wyoming
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Wyoming, Kent County, Michigan, US
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Site: http://www.goodmotorco.com/
- Monday:9AM–8PM
- Tuesday:9AM–6PM
- Wednesday:9AM–8PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:10AM–2PM
- Sunday:Closed
This place was awesome to do business with. Each person was so personable and easy to work with. Everyone was friendly. I went to several other dealerships prior and each place left a sour experience of some kind. Good Motor was totally different. It was the kind of place that every other dealership should emulate. My salesman and another person inspected the truck and addressed the two minor issues that they found. Other dealerships dismissed issues I found and wouldn’t offer to fix anything. The Good Motor guys found 2 minor issues and said they would get them addressed before I even said anything. I was impressed. My spouse was impressed. I would totally recommend to anyone to visit Good Motor Company if they are looking for a vehicle and don’t want to deal with the typical car salesmen.
My husband and I recently purchased a vehicle from here and had a great experience! Brad did an awesome job finding us a vehicle that we love and was very patient and willing to work with us. He made sure the Ford Escape we purchased was mechanically sound and ready to go. Brandon also did a great job explaining all the paperwork to us and helping us understand everything with the vehicle cost. We will definitely be back to purchase our next vehicle from here!! You wont be disappointed if you buy your next vehicle from Good Motor Company. They actually care about their customers and it shows. Thank you!!
This is our third car purchased from Good Motor Company in five years each time has been excellent. This last time we worked with Larry to find a great car and Brandon handled the financing. You can always trust that you’re getting a great deal on a great car from Good. And you know that if somethings not right they will make it right. They put in a new window regulator for us AFTER the deal was done AND they installed the steering wheel cover that I had sitting on the seat as a bonus surprise!! We love working with them. They are great people who want to help you, not just get a sale!!
We seriously want others to know about our experience. We called today, and Jeff literally rearranged his plans for us to come in. It wasn’t one of those…. “Well it’s his job”…. No it is not their job to NOT go to a personal appointment to help you. All the staff welcomed our four month old, and to me for someone to acknowledge our little family is just reassuring that we were at the right place. Thank you good motors for delighting us with a wonderful visit, and had a wonderfully priced car in darn near immaculate shape. We feel so blessed. We know where to go the next time we are shopping for another vehicle! Thanks again!
My favorite (paid off) car was totaled in an accident and I quickly found myself in a place where I needed to find a reliable, affordable car fast. Lucky for me, the guys at Good Motor Company had what I was looking for! I had to drive two hours but before I made the drive Jeff quickly made sure it was ready and worth the drive. When we arrived we were promptly greeted and the car was ready for me to test drive. It was as advertised and very clean! Jeff and Brandon worked with me to get payments where I was comfortable and I was able to leave with my new dream car! I highly recommend Good Motor Company! They are worth a long a drive! :)
I had a great experience with Good Motor Company. Brandon, Kyle, and Eric were great. Fast responses, easy to work with and never pushy. I didnt end up buying a truck from them, but because I had such a great experience. I know when I do buy a truck it will be from Good Motor Company on 28th Street in Wyoming, Michigan.
Satisfied with purchase and impressed by salesman. My wife and I bought an SUV from Larry White back in December. Car shopping is stressful, but Larry was patient and comfortable to do business with. We are happy with our purchase and the professionalism of those we worked with. Our SUV is going strong and hope to have it for many years to come. We highly recommend Good Motor Company.
Bought a truck from them almost 4 years ago and has had nothing but issues from day one. Asked if there was any known issues, check engine lights, etc, and they said no, it was great. Purchased sight unseen. When vehicle arrived it needed $7K worth of fixes (water pump, turbo, 2 front bearings, egr cooler, and even a clock spring). Have had a rear window seal issue from day one, 4WD went out after 2 months, have had exhaust issues. Emergency brake has never worked either. Have only put 15K easy miles on in that time and the truck needs brakes all around. Clearly not a reputable place to buy a vehicle from.
Was not happy with company wanted top dollar for there truck with high miles then low balled for your truck didnt go by nada or kkb pointed out lights out on truck was told there were fine at 37000 would not fix on motor maybe replace light bulbs wont ever go back there again
Came over to look at and drive a small SUV for my daughter that Good Motor Co had for sale. After driving it, decided to take a pass. Larry took our feedback and quickly found an SUV that was a perfect fit for us. Beautiful car, easygoing, great service, super happy with the car Larry sold to us. Many thanks to Larry and Brandon for a great experience.
After my parents successfully buying their used vehicles from Good, I knew it was where I wanted to go myself for my first car. Jeff and Brandon worked with me and my not-so-favorable credit and got me loan on a great car. These two treated me with respect and I didnt feel lesser because I was a woman or that this was my first purchase. I know in the future I will make the trip from Grand Haven to Grandville just to work with this great crew. Im so happy with the quality of my vehicle and service. Thank you for a wonderful first car purchase experience!
My salesman was Jeff and I am someone that will just walk away without a explanation if I get the hint of the classic psychological sales approach. Fortunately my experience was the complete opposite of the stereotype and Jeff was extremely helpful and there was not one moment will I felt pushed or pressured. This is the place to car shop.
Great service from everyone I dealt with. Everyone was extremely respectful as well helpful. I came in towards the end of the business day and those enrolled with my transaction stayed late so I could walk out the same day with the vehicle I wanted. I definitely recommend this establishment.
I just bought my second car from Good Motor Company and could not be happier. The associates were kind and accommodating. They were patient with me during the process of looking for my perfect car. They answered all of my questions, were up front with the details regarding the vehicles I looked at, and have been there to help me with the car I did purchase. I will continue to go to them for my car needs.
They stayed late just to accommodate us since we drove an hour and a half to buy from them. They gave us a very fair value on our trade in, showed us how everything worked on the new car, and made the whole buying process quick and easy. Larry was very nice and responsive, and Brandon made the paperwork quick and easy to understand what i was signing. Thanks!
Best car buying experience ever! Both the sales and finance departments were tremendous, very knowledgeable and professional. Walked in for a test drive, walked out with a new vehicle within a couple of hours. Definitely will return for all our future vehicle needs and will recommend to anyone looking to purchase a vehicle.
I found my perfect ride here [ 08 Acura MDX ] after looking all over Michigan! I am so happy with it! Brad and the entire staff was excellent and awesome! I made it challenging on them by renewing my insurance, license, registration, and license plate, [ because of covid I was broke and behind ] the same day I bought the vehicle! I couldnt be more grateful how they helped solve and overcome my problems so I could leave with it the same day. Initially I was indecisive, wondering about the other 2 vehicles that I put deposits on in the area. 4 months later, I know for sure I definitely made the right decision so Good Motors will be the 1st place I look when Im ready for another.
I recently purchased a vehicle from Good Motor Company and am highly dissatisfied with the experience I have had.I live on the other side of the state from their location( almost 3 hours), and hence asked if I could rely on my salesperson and their mechanic to provide a thorough assessment of vehicle since the logistics of involving my mechanic were challenging. I was assured they would provide an honest assessment so I could make an informed decision with the purchase.I was told that the vehicle was in great condition and I had no worries about the quality of the vehicle aside from the front drivers seat upholstery being worn. We negotiated a replacement seat be found after the close of the sale as COVID was limiting access to parts. I trusted this assessment and proceeded with the purchase. Since this is an older make car, I also purchased a warranty knowing that I would eventually have costly repairs to address because of its age.Within 5 weeks, I had a screech in the front end that I had my mechanic look at. He got back to me with news that it needed new brake pads/rotors, calipers, and an air filter, but also new tires because those on the vehicle were dry rotted(so badly that I was told they could blow out at any moment putting myself and my children in danger)...all basic items that in my mind should have been addressed/updated as part of dealership best practices prior to even putting the vehicle on the lot for sale. In addition to these basic things, major repairs were needed: bushings, ball joints, cracked radiator, rear axle seals, hub unit bearings, .....in total over $4500 of repairs on a car I have had less than 2 months.In addition, the warranty company that they collaborate with has been a nightmare to work with. With over 10 hours of hold time, 5 weeks at the shop and multiple difficult conversations, haggling over parts prices and slow responses to submissions for approval my mechanic at one point refused to call them any longer which left me on hold for hours as well.Finally, in despair over the situation, I contacted my sales rep and although initially apologetic and offering to make things right, he has since failed to reply to my emails with updated repair estimates of the items not covered by the warranty. He has basically ghosted me since our second conversation about my expectations for full or at least partial compensation of uncovered repairs.This is my first experience purchasing a used vehicle and I will NEVER trust a used car dealership again. In the process of dealing with the warranty company, I found out that there is a pre delivery inventory report that is put together on a used car which was never offered to me which would have either given me negotiating power on the price or convinced me to walk away from the vehicle. You may wonder why I didnt ask to see such a document? I didnt know they existed because Ive never purchased a used car. Once again, failed best practice of the dealership to not feel inclined to educate their customers as part of their sales process. Being new to purchasing a used car, I even combed through online reviews to make sure I was aligning myself with a company with a good reputation.I urge you that no matter how much you may want a car you find on the lot at Good Motor Company that you look elsewhere. Their best practices are questionable, dishonest/deceptive, they make promises they cant keep and their chosen warranty company is inept, difficult to deal with/get in touch with, and theyre untimely in processing claims. In fact, I believe the dealership may have encouraged the purchase of the warranty knowing the repairs that the car needed could be passed onto the warranty company instead of doing the right thing and fixing the car prior to selling it.Overall, I recommend you spend your hard earned money elsewhere with a more reputable company. This experience has been a true nightmare which cost me unnecessary time and money.
Love the zero pressure atmosphere. Larry was extremely helpful answered all my questions. The rest of the staff was efficient and professional as well. I had an excellent experience dealing with Good Motor Company and ended up with a great truck in the process. I will definitely start here when shopping for my next vehicle and happily recommend Good Motor Company to friends and family.
The salesman was a fun guy that seemed like he was selling cars just for the fun of it. As opposed to other places Ive gone where they make you feel very pressured to buy a car. It was honestly an enjoyable experience which is great since car buying can sometimes be a stressful and hectic process. They also filed the financing application (which not every dealer does I found out) and got me a very good rate.Edit-they sold me an after market warranty which I have now found out is a complete waste of $2000
Thought overall they people were great. Fair trade in. I fell in love with a 2012 suburban from Texas. My husband was skeptical about the whole thing. I have owned it 6 months, the past 3 because if covid 19 it hasnt even moved. My guess I put 4000 miles on it. Went to work and noticed it wasnt shifting correctly. Took to garber and my transmission is shot!! Now I have to pay $5,700 for a new one. I hate to say it but I guess I should if listened to my husband. Id be skeptical of them
I shopped around for a Honda Odessey. The other dealerships were fine, but I was happy when Good Motor Company had just what I wanted. Jeff Chapman helped me. He was kind, helpful, and easy to work with. Not at all pushy and overbearing about the sale. I can’t thank him enough for making the whole process easy and stress free.
My whole experience was amazing and very fast! Larry was very informative, very nice and personable!! And Brandon was so wonderful with figuring out the financing for me! I would definitely buy another vehicle from them! And I have also told many people about these 2! Overall great experience.
I have purchased a couple vehicles form Good Motor Company. They are wonderful to work with and very helpful. The staff is excellent in helping you find what you are looking for and finding the right option on how you plan to purchase. I would highly recommend them to anyone in need of a vehicle. I know from experience that they are always willing to do the right thing and take care of their customers.
Exceptional service, great dealership, great people! We had been looking for a newer LMM or LML Duramax, crew cab, white, 4x4 on the floor shift, with compliant emissions, no chips/programmers, factory rims/tires. These trucks are hard to find. We spent all summer looking and ended up finding Good Motor Company online. We went up on a Sunday and crawled underneath, all around, kicked the tires and zeroed in on the truck we wanted. We made an appointment and Jeff had the truck ready for us. We test drove the truck down M6 to 131 down south of Wayland and back. We checked blow-by, all fluids, brakes and overall performance and handling. This was a rock solid truck and we made our best offer. Jeff had us work with Brandon and we obtained a better rate than our local bank. We finished the paperwork and drove the truck home the same day. We didnt make it home and the check engine light came on. We called Jeff and he stood by the sale and made it right. Good Motor Company went above and beyond to ensure that we were completely satisfied. These new diesels have sensitive emissions systems that can be a challenge to diagnose. Jeff took the truck to a local diesel expert in Grand Rapids and got everything corrected. We are so completely satisfied and impressed by the value and commitment by Good Motor Company. Under Michigan law as soon as we drove off the lot that truck was now our problem, we purchased it AS IS and signed papers to that order. Jeff and the entire team went above and beyond to ensure that we were satisfied. It has now been over 6,000 miles with plenty of trips out of state with our new to us truck. This 2015 Duramax is rock solid and we enjoy our road trips. Jeff and Brandon - we cant thank you enough, we will be back to Good Motor Company in the future when we are ready to buy again and we tell everyone we talk with to go to Good if they are looking for a great truck!
Although they had great customer service, I would NOT recommend anyone here. My car ran perfectly fine for the first 4 months then shortly after, disaster happen. Had to get a new battery, new thermostat, new computer, new muffler and water pump. Added about $1500 in fixes to my total. Short term satisfactory is given but definitely not long term.
After searching for a good deal on the vehicle we wanted; we found it at Good Motor Co. Not only was the price fair but the finance team was able to get us an even better rate than our own credit union. We were treated with integrity and respect and would recommend to anyone looking for a quality used vehicle to see Jeff at Good Motor Co. in Wyoming Mich.
Gave two stars for answering the phone so quickly. Use to be our used car lot of choice! Weve purchased 2 used cars in the past with superb sevice. On 7/25 we saw 2 cars & 1 being a van went inside & was told someone just before us also was also interested. So when we returned home I called & asked to be contacted either way, if they purchased if or not. The next day we called about the van to follow up since they werent considerate enough to contact us. These sales people are rude & have a laxative attitude. Nice clean inventory but will take our money elsewhere.
I worked with Jeff, who put me in a 2014 Hyundai Elantra for a great price! The fantastic thing about Good Motor Co is not just how they help you in finding a vehicle that suits your needs, but also how they keep in touch and ensure that your vehicle is meeting all of your needs. I would HIGHLY reccomend Good Motor Co!
Worked with Brad on a Ford F-350 SD he was very knowledgeable on the vehicle made sure everything worked like it should the front Ford emblem was missing he went out of his way to find one and install it the finance department especially Brandon made this a great experience. If you are looking for a great hassle free experience buying a great vehicleGood Motor Co is the place to go these guys will take care of you first class when its time for another vehicle I will go back toGood Motor Co
Very disappointed! Working with Larry was fine, no pressure, answered any questions. When it come to finanicing Brandon was very disappointing! I felt like we were just blown off because we didnt have good credit. We knew we would have to pay a high interest rate but we were willing to do that cause we had our hearts set on a Chevy Avalanche and we wanted to work on fixing our credit. We left the dealership thinking Brandon had to work a little harder to get us finianced. 2 days later I had to call and ask him whats going on, he said oh let me work on that here this morning and I will call you back in just a couple hours. a week and a half later still no phone call. Pretty bad he makes you feel like you arent with the time or service unless you have great credit. I will not recommend this place to anyone and I think it is sad Larry has to take a loss because Brandon didnt do his job! I am good now though, after 20 minutes in Ed Kohen Ford we had what we wanted and financing all wrapped up. Your loss Good - BAD- car Co.
Why settle for Good when you can easily have Great???No. Just no... You really do deserve better and it can be found quite close. First and foremost, the vehicle was filthy. I find it remarkable that a dealership would plaster their brand on the tailgate without really cleaning the $40k+ truck. When asked about features on the Platinum F150, the representatives we spoke to were clueless, it was evident they did not know what they were selling. When my fiancé decided to go with the truck (despite fair warnings from yours truly) I was disappointed frankly, as I clearly picked up the stereotypical used car sales vibe as soon as I entered the dimly lit showroom. When we went to pick up the truck, though, there were new gouges and dings, and cracked plastic on the front end under the bumper... They dont respect the products that carry their name and they dont seem to care too much about the people looking to purchase them. We walked on the sale and will not be back. In all fairness, I will be writing a glowing review of the folks we did buy from because they are not simply GoodEnough, they are Great.
Was told car that was advertised had been lent out and would be back in two days. Then called on the day it was due back as promised by salesman, Brad. Was assured it would be there when I drove 1.5 hours to the dealership. Got there and Brad claimed he was so busy and dis not have time to go and get it just up the street. Asked if he could get it at that time and he said wait and I will talk with my manager. I waited 15 minutes and went inside to check. Asked Brad if he was going to be able to get the car in as promised and he rudely td me he was on the phone with a customer. I left and will not do business EST with bait and switch, rudeness disrespectful behavior and lies. I would recommend looking elsewhere for a vehicle as you will not get truths from this business.
I bought a truck from here less than a year ago. The paperwork to license the vehicle showed up 3 weeks late. The exhaust failed Virginia state inspection because of a leak that was patched up with hose clamps and metal mesh. Now less than a year and 12,000 miles after purchase the clutch went out and needs to be fully replaced. All of this after doing a full inspection of the truck and insuring that the clutch had plenty of life left.
Purchased a 2013 toyota tundra had great customer service with Jeff and everyone there. The day of purchase I had left noticed the window wouldnt go all the way down or lock on driver side and had a taillight out. Took it back they fixed both problems no questions asked. I will defenitly go back at somepoint
I bought a 2011 Ford F-350 super duty diesel with 108k miles Paid $30k. Truck had tons of small problem that didnt surface for a while down the road. Radio didnt work right bought new one on eBay. Radiator went out costing $1700 at ford. Turbo o ring leaked costing $2900 at ford. And the warranty didnt cover anything. That was all in the first year. Be very careful with this used car salesman. I wont go back.
They sold us a bad Chevrolet equinox the converter broke down two days after we bought it they didnt want to do anything about it we took it back to them to fixed we gave to paid out our pocket for them to take it to a shop that they did a terrible job cause the converter broke down again 4 months later we called them but they never called us back we have to paid to get the car fixed again cause the put really cheap parts. I will never do business with them again not a trust worthy people..Now they said to call them back if you guys really wanted to help me you guys know my phone and address.. you just want to look good!!
Total reviews rating 4.4
104 Reviews for Good Motor Company LLC 2023:
Review №1
2022-07-09My wife and I worked with Joe and WOW what a phenomenal experience.I was blown away as to how honest Joe was. He didnt push me towards a vehicle that wasnt going to be a good fit for us or financially out of budget. It became very obvious to me that Joes priority wasnt to squeeze every dollar out of me that he could - it was to get a lifelong customer. He truly wanted to get us the car that was the best car for our family.Joe was very accommodating and made it such an easy shopping experience. He offered to get us waters, he made sure the next vehicle to test drive was ready to go by the time we got back with the first one, and he was very patient with us (we have a 14 month old). We didnt feel rushed at all - and you know what? That made us want to buy from them even more.I was so impressed that I told my wife, I dont want to negotiate on price. These people are so good at what they do that they can have the asking price. They deserve it and Im happy to give it to them.First it was my wifes car we replaced. But when it comes time for me to do the same, I know where Ill be going :) See you guys next time!
Review №2
2022-04-27I worked with Jeff! He was an outstanding and honest salesman from the moment I walked in the door to after I bought the exact vehicle I was looking for. The honesty and integrity was real. I would for sure refer a friend! (Sheri H., Holland Michigan- I can’t change my name, this is my dogs email address).
Review №3
2022-04-20My boyfriend and I went to look at a Chevy Suburban which we had called that morning about and when we arrived it was pulled up to the building and unlocked. Kyle came out to greet us and right away I was impressed by his friendly but unsalesman-like attitude. He was very honest and not pushy whatsoever. We test drove it and came back with several (petty) concerns which he gave his full attention to resolving rather than shrugging them off and making excuses. Then he promptly (and I mean in the matter of 10 minutes) gave us a $ amount and filled out all the loan paperwork. This was huge because I have sat at another dealership for an hour before they’d even tell me what the listing price was of the car I looked at so they will get our business again just because of that alone. It was by far the best and lowest stress experience I’ve ever had buying a car!
Review №4
2022-06-17Ask for Kyle he did great! Very fair pricing honest and to the point. Would shop here again!
Review №5
2022-05-13Easy car buying experience. Kyle was great to work with. He wasnt pushy in any way and provided honest answers to our questions.
Review №6
2020-10-02Great team at Good Motor Company! I would highly recommend them to anyone in the market for a high quality used car. They were patient and persistent when helping me find my new to me Suburban. Couldnt be happier with my buying experience here! Thanks!
Review №7
2022-07-13Would definitely recommend going here if you are hesitant! Joe and Brandon were super helpful and friendly. Really greatful for them it seems like they have a great team!! Very clean and professional
Review №8
2022-01-23Kyle was great to work with. Personable and honest, he had the car inspected for us and got some work done that it needed at their expense before we took delivery. Would definitely deal with Good Motor (and Kyle) again!
Review №9
2022-02-02Good motor company was awesome I stopped in saw a car I liked left with it the next day it was really awesome working with Jeff my credit isn’t the best but they got in there got me approved and with a low downpayment definitely recommend buying a car here with Jeff. cars been nothing but amazing also!
Review №10
2022-02-20Got an awesome deal on a Chevy Silverado. Worked with Jeff and Im super happy with the no pressure sale. Highly recommend if youre in the market for a new vehicle.