GROVE Apartments
Address: 243 Buena Vista Ave, Sunnyvale, CA 94086, United States
Phone: +1 844-252-3136
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Phone: +1 844-252-3136
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Category: Apartment complex, Apartment building, Apartment rental agency
Rating: 3.2
Site: http://livingatthegroveapts.com/
Worktime:
Rating: 3.2
Site: http://livingatthegroveapts.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 9 AM–6 PM |
| Sunday | 9 AM–6 PM |
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Name: B*** L**
Date: 2020-07-03 18:22:47
Rating: 5
Comment: We lived in the Grove Garden Apartment for 1 year+ before moving out recently. It has been a very pleasant living experience for us.This place is conveniently located, with easy access to central expressway, 237, and 101.The community is quiet and well maintained. We made only one service request throughout the 1 year+ when we moved it and it was fast and easy, so no complain about the amenities and the services.There were some low rating reviews complaining about the constructions. At the time we moved in, most of the constructions seem to have completed, so luckily we were not affected by it at all. It was a quiet and newly renovated community throughout our stay.
Name: Y* H*
Date: 2020-02-04 07:37:36
Rating: 1
Comment: Unresponsive staff although they are nice when you talk to them in person. Responding emails after several times of repeating the same questions and after several days. Here I’m only listing the problems after signing the lease, this is just half of my complaint, the other half is the difficulty to sign the lease, which I’m too lazy to include here.Move in experience.1. I was triple confirmed by Annalyse Servin that my apartment would be move-in ready and the paint on the cabinet would be taken care of before move in date.2. At the move in date, 1 key out of 4 is not prepared, 2 keys of the 3 prepared are wrong, the only correct key was for the mailbox.3. At the move in date, the mentioned cabinet paint was not fixed, the bath shower was not functional properly, the dishwasher is leaking water (even though it looks new). Check my photos.4. Shower function is fixed on the 4th day of move in after several times of reminding including visiting leasing office in person. But still remaining some unfinished shower related work (check my phones).5. Even after submitting emergency request and several times of reminding through emails, the paint and dishwasher have not been fixed until now (7th day after move in). I’ll keep counting the days.- Update: On the 11th day, dishwasher has been fixed after multiple times of reminding.6. Called emergency phone number regarding dishwasher leaking, but no one answers the phone.- Update: see item 5.7. I was confirmed by Annalyse Servin that the parking gate remote would be provided on the day of move in, but we still do not receive the remote until now (7th day after move in). They said the system was not working on the day of move in, but why not have the remote prepared earlier? Why hasn’t the system been fixed until now (7th day after move in)? Why hasn’t the leasing office respond our multiple emails?- Update: On the 11th day and after four times reminding leasing office, we received only 1 remote. Still waiting for another one.-Update: the 2nd key was promised to be delivered by end of 12th day, but only after another reminding on the 13th day, we were able to receive it on about 6pm I that day.8. I was provided with the registration code (resident ID) for community online portal (my wife already has her login setup when signing the lease), but their online portal system cannot accept my registration and always says my input is not correct.- Update: On the 8th day, online portal has been set up after complaining to leasing office, they required a different email of mine to register.9. Check the photos of washer machine, would you call it cleaned? Would you call it move in ready?Question remains:1. When can they get all these solved?2. Are we gonna get any compensation for this experience?Please stay tuned.Update: By the end of 13th day, after numerous email and in person reminder, they have fixed the reported stuff, and provided all missing items, no compensation so far.
Name: C***** H*******
Date: 2018-10-28 22:41:48
Rating: 3
Comment: Apartment layout is decent, but ongoing construction work has closed all the amenities. More importantly, management offers leasing for 10 months at reasonable cost, however for 12 months the rent is way too high.
Name: D*** R******
Date: 2024-06-03 01:06:40
Rating: 1
Comment: DO NOT LIVE HERE unless you want to deal with an active termite infestation and unprofessional management. We lived here for 2 years and upon move out, despite requesting a move out inspection and being rightfully owed one under California Civil Code, management refused to perform an inspection or even attempt to schedule one. They are now taking our entire $600 deposit and charging us for additional issues that they never gave us the opportunity to fix ourselves prior to move out. This is 100% illegal. Also, the fact that they haven’t fumigated Building 6 despite knowledge of multiple units being infested with termites deserves being reported to the local health department. Best of luck if you live here, but if you’re smart, you’ll look elsewhere.