Breakfast not out at 6. Staff is rude. And when i finaly got some breakfast. It tasted like it was from yesterday. Almost 300 bucks a night. TEREIBLE. 630 still just rotten sausages.
Everything was perfect during our stay.Clean room.Pleasant stafrr.Great pool.Hot food.
This was our second stay at this hotel. Very clean, friendly. The pool and hot tub are very clean. They actually have hot breakfast. We will visit again.
Went there for granddaughter birthday party. The place was very clean and quiet. The breakfast was good. Plenty to eat and a big variety.
Clean and comfortable hotel. The walls are a little thin but still cant complain for the price. John was awesome at check in very friendly and helpful. It smelled a little green in spots if you know what Im saying but other than that it was a good place to crash after a long day.
Positive: Room was clean Negative: Was woke up early to kids running up and down the halls and slamming doors, when I informed the front desk I was told that if she was to say something to the kids it would make things worse. So she did nothing. And the noise continued.
As a rewards member, I usually have high expectations. This hotel met most of them and everyone was friendly. The room was nice and cold upon arrival, cleaned thoroughly, staff was nice, coffee was good, gym was decent and there were apparently a bunch of kids enjoying the pool. The location is next to major shopping and dining so its easy to access on foot too. Only reason for the lower star was the lack of prompt cleanup from the pool area (water all down the elevator and hall) and the breakfast was bleh. Otherwise - I would definitely stay again.
Went on a small stay vacation to relax before our busy season at work. Booked a room with a jacuzzi tube so I could relax peacefully. As soon as I walked in to check into my room a group of guys are sitting in the lobby with a case of beer drinking. Hitting on the young lady at the front desk. I went to my room just down the hall to try and enjoy a nice soak in the jacuzzi turn the jets on and it dosent work. Went back to the front desk told the young lady. She apologized and told me she would be happy to give me a discounted rate of my two night stay. Didnt offer me to change rooms or anything else. I go and check out after my stay look at my bill a hole $20.00 was taken off just on one of my two night stays. Dont think I will be returning back will also be contacting the corporate office.
The lady that checked us in was professional and helpful. The lady serving breakfast was very friendly and helpful. Sadly, the room was very poorly cleaned. Still had liquid stains on the bedside stand, and plenty dust. The bed was not very comfortable.
The man at the front desk was so kind, confident, and professional. He was also helpful answering all the questions we had and gave us very descriptive and accurate directions to the places we needed to go.
Homeless people live in the lobby. Makes it seem unsafe and unclean. We stayed four days and each morning when we left at 4 am there were one or two people sleeping in the area between the automatic doors.
Perfect for a one night stay... great location and easy access to highwaysFront desk was friendly and helpful
The cleanliness of our room was not what I would expect from a Hilton brand hotel. The duvet cover had a long black hair and visible lint. All linens appeared dingy and half clean. The corner next to the entry door had visible dirt and debris that was not cleaned/swept. The bathroom looked old and thewater from the sink faucet did not clear the sink bowl unless it was turned 100% on. I would likely choose a non-hilton brand hotel if staying in this area again.
We stayed one night and was sold on this Hotel. We checked out and stayed one night with family. Decided to come back to this Hotel for 2 more nights. We could have chosen from multiple hotels. Jade DeBerry was very professional and help a great deal in all aspects of of our visit. She should be considered for Management in my opinion. All the guest services were top shelf. Will choose this Hotel when traveling to Wyoming again.
I just stayed here. The stay was great. I forgot my wallet in the room and I went back to go get it. The room had already been stripped of the sheets and the wallet had already been moved. So instead of the employee taking it up to the front desk she placed it on the side. I had cash in there and it seems to have come up at least $200 short which is very unfortunate. If one of the employees could reach out to me that would be great to resolve this.
Very clean facility, very friendly staff, decent breakfast options.Need a way to close light blocking window coverings to block out bright parking lot lights.Need better blanket options on the bed. Currently one is too heavy and one is too light.
Overall this is a nice hotel. It could use some updating, Lobby area and rooms are dark and could use some brightening up. Staffing was short on some days, reception staff sometimes had to cover the breakfast prep/serving. Disappointed in the fitness centers lack of free weights.
Checking in the man was not very nice and didnt tell me anything about the hotel. I didnt even know where the elevators were. I then asked for a late checkout and the man said I could checkout at 1pm. Come morning time, room service had knocked on my door 3 times before I had to open the door to tell her. They claimed that I was lying and there was nothing saying I had a late checkout. So after working all night. I got two hours of sleep before getting kicked out. As a diamond member, this is one of the worst hiltons I have been to in a while.
I woke up twice in the morning to someone attempting to open the door to my room without knocking. Thankfully my safety lock was closed on or they would of came into my room. I called front desk to inform and the response I got was crazy. She goes on to tell me no house keeping comes that early in the morning. I asked her to check the cameras to see who was trying to come in she denied. Very unsafe hotel. Jennifer poole was the name, who was the assistant manager at the time. Don’t trust them and no longer will stay by them and don’t recommend anyone to go.
The staff (front desk and housekeeping) were exceptionally welcoming and friendly even though they were busy with teams and lots of families doing some post Covid restrictions traveling. Both of our rooms were clean and the decor was updated. Good location near a Meijer and Target and several quick service restaurants. I would definitely stay here again.
We had a group of rooms here for 4 nights and we were treated very well. John at the front desk was amazing to deal with! He made our group feel so welcomed and truly went above and beyond what was expected! The location is good and is convenient to shops, restaurants and activities.
I travel often on overnight stays and Hilton has always been a trusted name for my accommodations. The staff here is courteous and friendly and were very prompt when checking in and out. Thank you for a pleasant stay and keep up the great work.
Everything about this place is awesome. Facility is well kept, clean and welcoming. Staff is stellar! Robyn is the sweetest and most helpful associate! She makes us feel so welcomed every time we come thru. Thanks for doing what you do folks, keep it up!
This motel was exceptionally clean. It had plenty of USB ports, plenty of towels and linens in the bathroom. Elevators were working great. And we were treated with respect. Great conversation with the desk clerk for check in.
My wife was alittle frustrated because their wasnt a tub. All woman likes a tub to soak in.
Was a good hotel. Some older decor and carpet, but the rooms were nice and clean. Not as spacious as other Hampton inns Ive started at. Id stay there again.
The hotel location was convenient for my needs.The room and beds looked inviting, bright and clean. The bathroom was spotless. The mattresses were VERY comfortable and I LOVED the fluffy pillows.The front desks clerks were very attentive.A modest but welcomed sack breakfast, individually boxed cereal assortment and milk and, coffee were available at the front desk in the morning . Its understandable they cant offer a buffet style breakfast anymore.If in Grand Rapids for business again I will come back to this location.
This is a great hotel if you are looking to have a smaller meeting, corporate retreat, etc. I would not recommend the restaurants in the immediate surrounding area, but if you need a place that is conveniently located, please keep them in mind for corporate rentals, or even small gatherings (i.e. a baby shower).Also, despite being near the highway, they are pretty sound-proof.
Please! Please! Please! Do not stay at this hotel!!! The general manger Jennifer is very rude, and disrespectful to customers. I had to make a complaint to Human Resources.
Enjoyed staying here.Sure, its an older hotel but everyones friendly and nice and the rooms are clean. I found them to mostly get high marks for hospitality.I did like that they were offering some take away breakfast items. Some places wont even give you that these days.Nice in the way a really well-maintained older hotel can be. Solid construction means less noise from the neighbors.No issues with the Wi-Five and plenty of hot water with good water pressure from the shower. You come to appreciate these lesser creature comforts when you travel as much as I do.Overall, happy happy happy.Some small misgivings and not worth mentioning.
Grabbed a room as a 4 hour haven from the cancelled / layover airflight.Hockey tournament in town. Kids running wild UNSUPERVISED while their loud parents drank at the bar. Shameful!!HOWEVER the host of hotel gave us a quiet room. We so appreciated his insight into an untenable situation.Bless him, dont know his name but he tended to the customers and babysat kids rolling on the hall floors, up and down elevators in groups and very loud. Zero manners!!!!!. HE NEEDS A RAISE.Hampton Inn probably gets a lot of these teams and their incredibly poor parents.Kudos to Hampton!!
Comfortable beds. Great location. Good breakfast. Coffee 24/7. Loved the mobile check-in, mobile key and mobile check-out. Will definitely stay again!! Friendly staff.
When my daughter made her reservation, she specifically asked if there was a pool. She was told yes. So she gets her room, gets her kids there and all excited to go swimming, and the pool is closed. Has been since Saturday, she checked in on Monday. Had she been told the pool was closed, she definitely wouldnt have spent that kind of money there, she wouldve gone elsewhere, so she and her children could swim. Total waste of money for her little staycation for her kids.
Positive: It was very nice Negative: the people who were staying there. i also wish it was a little more clean.
I was going to rave about this place but after going to the breakfast I cant. The bed was great. It felt new. Breakfast is nothing to eat unless youre into childrens cereal, bagels and oatmeal. No protein other than milk. I didnt see any yogurt and the bananas were beyond where they should be served. When I asked about finding anything that wasnt a carb, the manager replied Good luck.
Positive: Everything was open. No covid rules closing pools and you still had breakfast. As a family who has known the virus has existed in different variants since 2003 we are grateful for a place who is as normal as possible! Thank you!
I was told the pool would be open but when I got there it was closed for maintenance. I basically paid $300 for my daughter and her friends to watch basic cable on her birthday. I am not happy!!
I had a great stay at this hotel and will definitely be coming back the next time Im in Grand Rapids! Friendly staff (especially John at the front desk), room was clean, pool/hot tub was perfect, and the breakfast was so convenient.
Quick off the freeway destination & with that being said, some sketchy looking people hanging around. Many stores, a few ok restaurants, but venture out to other near by cities for more food options. Rooms were ok & pretty clean and had the nessasary accomdoations. We were there for a volleyball tournament, so the hotel was picked for us, the girls enjoyed the pool & parents utilized the lobby seating area. I would not have picked this hotel if I were to choose, but it sufficed for the short weekend. Some updates in and outside of the hotel & maybe a little more security for people hanging out in the parking lots would do this some hotel justice.
We were in town for a wedding. The hotel was right off 131 and in a safe area. The staff was very friendly. The room was clean and the beds were comfortable.
As with any hotel, is a place to lay your head & grab some sleep... while away on business, just getting away from it all while visiting fam or friends, or while on vacation. What else is there to say.Staff, was curteous & efficient.With this location, dont look to have much in the way of places to eat, though & expect to have food delivery. Is a microwave oven, as well as a small refrigerator, supplied in the room, & there is a Meijers & Wal-Mart not far, within walking distance.So, youre able to grab food, drink & any other needs you might have, met by them.
Everything was great few minor details. Like luggage cart left in the hallway in the path of an emergency exit. it seems it was left there over night. Some mold was found at the bottom of the shower door could be addressed to earn a perfect score.
Wonderful hotel! We were lucky enough to stay on the remodeled third floor. Very spacious and clean. The continental breakfast, though crowded, offered a great spread of food. Hotel staff did a great job of making sure food was hot frequently replenished. Will definitely stay again!
The employees were all very nice. The girl who worked the breakfast kept making sure me and my family were taken care of. I had forgotten toothpaste and the front desk provided some for me. The rooms were mostly clean - there were some debris on the bed which were easily wiped off. It seemed that it had been awhile since our room had been used. One of the USB charger ports didnt work either but luckily I had the power block and just plugged it into the outlet.
We use the Hampton Inn as our hotel for our wedding party. We invited all of our guests to stay there, and had a block reserved for them. Leading up to the event, the staff were wonderful, very communicative, and I had no issues. They were very willing to work with us, as we change names around and changed rooms around. Matt on their staff is absolutely excellent! When we did arrive, the person checking Us in was rather rude. That was a bit of a letdown, because we had brought them so much business, and were really looking forward to the standard of Hampton Inn treatment. However, the managers were very open to discussing this, and I believe that they handled the issue appropriately. We also had an issue where we had had a room reserved, and they had me, one hour before my rehearsal dinner, checking out of the room I was in and switching me to a completely new set of rooms. This was a huge inconvenience, and a lot of stress that I did not need. This was because they had had an error with the bookings, and they had someone else in that room. The room they ended up giving me was great! However it was just the stress and drama of moving. Also, they had agreed to hand out the goodie bags for my gas as they checked in, and they did not remember to do that until reminded. Overall, I thought that their managerial staff was fantastic! The hotel was beautiful, the rooms were very clean, and it was a great experience. The only small issues were the ones I have listed, and the staff worked well to handle those.
We got the king whirlpool room for a mini honeymoon and were rather disappointed. The bed linens werent changed before we got there- found dirt and a hairball between the sheet and duvet. Gross. The whirlpool wasnt washed- had dirt rings on it- and the bathroom sink plug was stuck in the drain so we had to use the faucet on the whirlpool for brushing teeth & water for coffee. The most disappointing thing was that there wasnt any type of fan or air duct in the bathroom or room to circulate the air, especially if we needed to use the bathroom as nature intended. Made the atmosphere very stuffy & it felt rather constricting. The only saving grace was that they offered Neutrogena products. It was nice to get away but for $200/night, well definitely be going elsewhere.
I love this hotel , super friendly , super clean and updated !! I will be staying at this hotel every time I’m in the area. It’s convenient and shopping and restaurants are right across the street !
Very clean and comfortable with friendly staff. Rooms are well insulated from outside noises. Good size pool and decent workout room. Complimentary breakfast provides good variety with plenty of space for sitting in the eating area.Easy access to/from 131 highway. Parking is a little tight if showing up after 6pm due to popularity of place.
Booked a whirlpool suite for my fiance b-day. The room was very clean, the covid-friendly breakfast was nice and the staff were very polite. Plan to return.
I recently stayed at the Hampton Inn, Grand Rapids South location. Overall, it was a positive experience. John, the front desk man, was friendly upon check in. The room was perfect. Cold air-condition. High pressure shower. Breakfast was great, but there wasnt coffee when I went to get it. Not a big deal to me because I understood there was a conference going on and they had a greater flow of people to cater to. Overall though, I would recommend this hotel to others!
Quality service, clean location and updated rooms. Breakfast you expect, nice snacks, ample parking, walking distance to several places to eat. Easy access to 131. Pool was nice and had a separate hot tub. Work out area was also nice. Friendly staff and willing to help and answer questions.
You could smell how clean everything was. This was a last minute hotel booking, due to the quality of our pre-booked 2 nighter, we had to book a second night elsewhere and boy am I glad we chose here. Made up for the experience we had elsewhere. They provide bagged breakfast right now due to covid19. There is choice of juice or water, but the bags have a drink, yogurt, a piece of fresh fruit and a nutrigrain bar. They also have cereal on the side and you grab pre-bagged bowl and spoon so its all ready to go for you. Good quality hotel, will likely rebook should we revisit the area.
Room was clean, breakfast was hot, service was 👍
Didnt spend much time at the hotel, mostly just to sleep. The bed was comfy and the amenities were nice. The bathroom was good and however the bathtub/shower seemed narrow. Other than that the TV worked well and the stay we enjoyable.
Stayed here for a work weekend and the room was very nice. Staff was amazing and would always say hello when I walked past. Room was clean and their safety procedures for covid were noticable but not offsetting to my stay.
My dad and I stayed here while we were visiting family in town. We had a late check-in, and they were very accommodating with that. We had a ground-floor room that was quite comfortable. The staff was helpful and was able to recommend several late night places to eat.
The room we stayed in had an extremely loud air conditioner that kept me up most of the night (usually I like a bit of white noise, but this was intense). The bed was also very hard, and much less comfortable than other Hampton beds Ive stayed in. The shower had very poor pressure. The room didnt include as many toiletries as Hampton Inns usually do. The facility outside the room was not well air conditioned. I felt almost sweaty eating breakfast and going to and from my room (and I dont sweat much). Breakfast was hot and okay. Staff were kind of friendly, but didnt prompt for our rewards account as usual, so we forgot...and didnt get our usual snacks and perks.
Ive stayed here 3 times. The staff has been exceptionally accommodating. Every time I was here I had an issue but they worked every time to resolve it for me and two of those times the issue was on me not them. I highly recommend and will definitely use them for my business trips in the future.Also, the breakfast is good!
Ending up needing a last minute hotel after my Airbnb fell through. Ashley at the front desk was very nice and gave me a fantastic room. Very clean. Comfortable bed. Bathroom is perfect. 1000% better than an Airbnb. Would stay again.
Good hotel, clean, quiet, better than normal breakfast. Desk clerk was great about providing me with toothbrush, razor, etc. after the airlines lost my luggage. I stayed there three days.
We had a great experience at the Hampton Inn! We held a small family graduation party in a first floor suite and really had a good time. The pool room was warm and toasty, the pool was kind of dirty and the hot tub was slightly dirty. Staff was very nice and the rooms were very nice.
Upon arrival. The room rates were not what I had already booked online. Following that, I checked in anyway and checked out within 1.5 hrs due to the cleanliness of the room I was given.
Room was good! Breakfast was not good.
Nice hotel. Lobby is modern and comfortable. Rooms have been recently remodeled (as of November 2016) and are very nice. Plenty of outlets and USB ports. Shades for the window dont block all of the light, so it might be difficult to sleep in late. Outside of the hotel is currently being remodeled, so there is some construction noise during the day (dont expect to sleep in late). The shower is very narrow and the shower head is pretty weak. Not a lot of water pressure.
Terrible terrible customer service. Rooms smell like weed. Pool is in need of repair. Rooms smell musty and after 3 attempts at giving us a decent room we gave up coming here ever again
Location was convenient for me but other than that I did not enjoy my stay. As soon as we got there they had trouble with the payment. Then when we got to our room it was a disappointment. Small rooms, hard beds and tiny windows. The extra blankets and pillows were dirty and had stains. The fridge wasnt cold, the iron didnt work correctly and the remote didnt work well with the TV. We checked out the pool and hot tub and it was dirty. Black stuff floating around the hot tub and stuck to the edges. The whole pool area smelled of vinegar. I will not be back.
Positive: location and staff. Negative: We were there for 2 nights and our room was not cleaned after the first day, even though we were gone all day, not sure if this is the norm.
Comfortable and clean accommodations, room was quiet despite facing the highway. Price was high, I guess, due to multiple high school sporting activities in the area.
Friendly staff. Rooms are updated and clean. Free breakfast in the morning was great. Nice sitting area where you eat breakfast with TVs. Good place to chill and have morning coffee.I would definitely stay here again.
The staff is so nice...Youll love the sun rise...Beat place in GR to see it...The place is cleanThe pool is super cleanAnd sorry to say there is no hot tub.Maybe next year.
We used the banquet room for a party, although the room needed to be vacuumed and some dust wiped off of window ledges the front desk personalty/(Dorothy ) got someone to come and vacuum right away and she personally wiped the ledges. The staff was very accommodating and friendly. We had a great time and I would recommend using the Hampton for all occasions.
Great staff...clean comfortable rooms....nice fresh breakfast
Clean rooms, good breakfast, great staff. Good prices for soda/candy, especially compared to other motels
Hotel is really nice overall, pool is great. The staff at the front desk is so so, just witnessed a Manager “Matt” argue with his employee at the front door of the hotel and straight up yell at her “you’re fired” out in the wide open..... really disturbing experience as a guest to say the least....
Stayed there about a month ago eveyrhing was great. Stayed there last nite without knowing there would be people partying in the parking lot and hallways. My shower wall was so nasty I almost threw up seeing someones mucus on the wall. There were fingernails or toe nails left from the last guest close to the nitestand. I brought these things up to management and they made it very clear they did not care. Think twice about staying at this Hampton Inn as their standards of service fall well below what you would expect from a Hampton Inn
Looks can be deceiving. Currently washing every item we took to cheer compation for the weekend. We woke up at 5am to get ready and had at least 6 big cockroaches in the 2 rooms we stayed in for the night. We took photos showed the front desk. Put our stuff in trash bags and left. Had to stop and buy breakfast do to the fast I wasnt eating anything from that hotel. Very sad this trip was made so stressful.
Hotel décor was very nice. Nice sized lobby where guests could sit, relax and watch TV. Great social area.The pool and hot tub were clean, but seemed to have a little to much chlorine. Eyes should not start to burn as you walk into the pool area.Hotel rooms, also nice décor. Rooms were on the smaller side. Not a size for a family of 4 or more to stay.Very nice feature about the room is that there were a lot of USB port chargers around when needed for electronics. There were at least 4-5 in our room.Bathrooms were very nicely sized. Nice shower stall with glass doors. Sink with nice amount of counter space.Daytime staff was very helpful. Night staff could of used a little training from the daytime staff. Night staff was helpful, but just slower.Overall, it was a nice stay. Will be back in the area in several months. May look them up.
Positivity clean, cost has gone up but a very good stay
Super clean friendly staff. Free Breakfast and decent coffee. Tons of surrounding restaurants and Target is on the corner. As long as Im near Target I can get whatever I need. Easy access from the freeway as its less than a mile from the interstate. We did an early check in at no extra cost.
The staff was fine. Hotel is small and felt cramped. The rooms on the first floor are much to close to the busy traffic areas of the hotel. Easily heard trucks and cars from the parking lot in my room. The courtesy wifi was pretty bad; not acceptable for Netflix or consistent online gaming. I guess for $160 a night I expected better.
Everything was wonderful about our stay at this Hampton, from the friendly courtesy with which we were treated upon our arrival to the fabulous complimentary breakfast enjoyed just prior to our departure. Our room was CLEAN, the hot tub was perfect, the fitness room was well equipped, the beds and room temperature were just right, and there are scads of stores (Meijer, Menards, Target) and restaurants (Chik fil-A, Panera Bread, Oriental Buffet, Starbucks, Steak N Shake, Arnies) within easy walking distance.
Room was clean, bed was comfortable, breakfast was got and on time. Pool area needed attention. Rusty bobbie pins on the floor. Hot tub had dirt on the bottom. If i was rating based on the pool area alone, it would get a 1 star.
Hotel was subpar for my preference. First room had mold (staff were very helpful & prompt in getting me moved right away). The Elevator was out of commission for part of my stay. Being on the fourth floor carrying baggage was not convenient. Small things such as vaccuming the halls to ensure a decent presentation goes a long way.
Very nice hotel. Rooms were nice and clean. I ended up getting sick and had to leave after the 11 oclock check out but they didnt charge us. Thank you Hampton Inn.
Went for work. As a motor coach operator I travel a lot for work. I stay in a lot of very high class hotels. This particular Hotel was very clean and comfortable. Front desk staff was amazing, and very helpful. Breakfast in the morning was delicious. Highly recommended.
The only bar nearby was Chilis, so we tailgated in the parking lot. Nice place, the garden waterfall in front is a great place to chill.
The room was fine,but during my stay the cops were there and people partied outside of the hotel.
I am obsessed with this place! I live in California now, but grew up in the Grand Rapids area. This hotel is my go-to whenever I am back to visit. The staff could not be friendlier; it is insanely clean and well-appointed; and I dont know why, but Hampton Inn coffee is crazy delicious. Love this place! Highly recommend.
Very clean, very quiet. Super friendly staff. Super comfy beds. Cant hear neighbors or doors being closed. Breakfast was delicious and plentiful. Will always stay here when we visit for Thanksgiving.
Unfortunately the night receptionist wasn’t helpful or understanding in anyway! Defiantly happy I didn’t end up staying there because the Hyatt down the street is so much nicer!We walked in the Hampton inn south at 3am Saturday morning wanting to stay till Sunday and he wanted to charge us for Friday night and Saturday night. Please help me understand this!
Nice hotel but are room had little ants. The kids opened up the pizza box in it was full. Then to go swimming our key card wouldnt let us in. After 3 trys walking back and fourth the front desk guy just let us in. Then when we wanted back in the room the key wouldnt work so we ha to go back up to the desk yet again.
Checked in and they have closed half of their parking lot. The night staff directed customers to park in a restaurant parking lot off site. There were five kids right outside the hotel doors smoking weed. The staff on duty was incompetent at best. Drive on.
Extremely happy with this Hampton, especially the awesome customer service! Christy was a big help. My sons car broke down in the middle of the night. He is autistic, and she went out of her way to make him feel at ease. He gets very agitated in stressful situations! I wasnt able to pick him up until later, and the entire staff made him feel right at home! Great Job Hampton !!!
This hotel has an old and dark feel to it from the lobby to the room we had. Its not at all impressive, warm or new looking on the interior.
The Hampton Inn served its purposes just fine, a place to lay my head between work days at an out-of-town client. It was conveniently located near the highway that took us to Grand Rapids proper for dinner that evening, as well as being near my client. The room was clean and the bed was comfortable, the breakfast was enough to satisfy but nothing spectacular. Would stay again if the rate was cheaper, ended up paying about the same for two nights at a nearby competitor, though we did get a group rate through our client there.
Had a issue with the hotel taking my payment prior to my check out date, they charged me the room rates and taxes as well as the 40 dollar a night for incidentals. Incidentals totaling 120 dollars. Now any hotel I have ever stayed at has never charged my card for incidentals and in the past 4 months I have stayed at 12 different hotels for my daughters swimming season. Normally they fall off at time of checkout. Chealse the manger was left a note to contact me about the charges, chealse never call me the next day, so I had to call the hotel back and finally was able to talk to her. Chealse told me this was the new way that this hotel was charging for stays, so with out telling the customer that the incidentals would be charged as well as the room rate and taxes before the stay was over, my account was over drawn cause me to acquire nsf charges. And now I have to wait 3-5 days for the bank to return the 120 dollars in incidental that should have never been charged to my card, and Chealse told me that it had nothing to do with the hotel that my bank screwed it up and it was there fault, Hampton inn is suppose to have a 100 percent guarantee policy, but I believe this manager Chealse doesn’t believe in customer support or satisfaction because she clearly was not in anyway helpful to this situation and was only trying to tell me why it wasn’t her fault and she wasn’t going to do anything about it. She said this is standard procedure now that they will take the incidental payment and make the consumer wait 3-5 days to receive it back. Very unsatisfied and will never stay at a Hampton inn ever again and will tell other consumers to choose a different hotel to stay with, customer satisfaction is not high on chealse’s list.
Very nice place to stay! Reasonable rates, very clean, and for the most part beautifully updated. The room, especially the shower was a bit small, but the room overall was cozy.
Really clean and updated! I wasp stung me moments before going to the hotel and when we got there, the staff got me an ice pack immediately! The free breakfast went above and beyond the usual free spread at other hotels.
I was not a registered guest when I came through their door at 4:30am on a stormy night desperate to use the bathroom. A smile, wink and nod granted me access and allowed me to keep my situation my own. When things got more complicated, the night staff provided me with a plunger to resolve my crisis. No smirks, just service. Way to go, overnight staff!
My husband & I didnt stay here but were lost on our way to the airport because of the interstate closure on 4/24/18. (We are from out of state & unfamiliar with the area.) We stopped here in the early a.m. & a wonderful young man by the name of JD went out of his way to assist us. He gave us directions, a map, & he was so respectful & pleasant. I want his supervisor to know how much we appreciated him & the kind yet professional way he helped us. Also, the Inn looked very clean & comfortable. If we ever need to stay in the area, well stay here! Thank you!
This hotel was full of drunks when we stayed. People were literally carrying in cases of beer and the hotel staff did nothing. We complained at 1am when things were just too noisy. The one staff member was asleep in the back and did nothing. Never again.
Quiet, clean room; nice facilities (breakfast, pool, laundry, work-out room); friendly staff (polite, cheerful greetings from everyone) that was also very helpful. We really enjoyed our stay.
I stayed for two weeks on a business trip, the staff are great, the location for me was convenient as I was working south of Grand Rapids City, there were some food locations in walking distance. Breakfast is standard, plenty of parking, I did use the laundry and gym both worked well for me.
Love this hotel, its been like a second home the past few months. All staff is wonderful, helpful and friendly. Rooms are updates, very clean and the property is well maintained.
The rooms were very clean and well doceorated. The bathroom was very nice and clean as well. I enjoyed the location as it was really close to some nice locations for food or coffee. The hotel staff was very nice as well.
The room was smaller than most Hamptons Ive stayed in before. Not a big deal since it was just me. Would be a little cramped of my wife and kids came. Everything else is what you expect from a Hampton. Clean, friendly, quiet.
Very nice, newly renovated rooms and lobby and soon to be remodeled exterior. Always enjoy staying at a Hilton Hotel. Thry also have an indoor pool and hot tub, so dont forget the swim shorts!
Delightful staff, very friendly and always asked if we needed anything. Room very clean. Enjoyed breakfast! Will stay again if my husband needs to work in area again.
Currently under construction, but does not impede any services for what I know. Front Desk service is a little strange as well. The rooms have curtains over the entire wall to make it seem bigger, even though the window is tiny. Breakfast was pretty standard for Hampton Inns.
Woman at check in was kind of rude as if we were putting her out. Advertised carry out breakfast but did not have any to offer
Very friendly employees, excellent morning breakfast from 6 - 10 AM, did not use the pool but it looked very nice, fitness facility was impressive and included more equipment than the typical hotel gym, extremely satisfied with my visit, will recommend and stay here again.
Great hotel!!!!! Ive been staying here a lot recently and what keeps me coming back is the staff, the girl always working mornings is too sweet! wish I knew her name....thank you Hampton inn!
Great appearance, however we had bed bugs in our room. When we called the front desk, we were offered another room on the 3rd floor instead of the 2nd floor, only if we promised to leave by 9am due to construction. Our arrival time there was 10 pm, this would mean we would have a room for 11 hours for full price. No charge so far on the credit card, but really?
Clean, bright, updated rooms. Great, warm breakfast. Arnies next door is a great place for comfort food. Will definitely plan on returning.
Great hotel. Conveniently located and clean.
Hotel staff cant even answer how fast their Internet speed is or if they have NBATV in their channel lineup, before booking.I can only imagine how helpful theyll be with other matters.Not going to find out. Plenty if other hotels in the area.
Was here for my wedding day, rooms were nice and tidy and location was perfect for family traveling from the easy side of the state/ easy on and off the highway and many restaurants and activities near by. Not quite as much traffic as downtown
I loved my stay then clean neat the pool was awesome thank you very much for your hospitality
Property needs work and updating. Rooms and property were not clean.
Pretty good location. Has access to the highway for easy on and off plus a number of food options. Only downside is that it is currently under a exterior remodel so quite a few parking spaces are being taken up by heavy equipment
Im a big fan of Hilton Hotels given that my spouse has been part of the rewards program for many years, but not this Hampton. I was visiting this hotel weekly on business and every time the rate was different as low as $119 and as high as $189. The hotel was never busy, So no excuse that the rate went up due to big event in Grand Rapids that had all the hotels booked. That I understand. It was essentially algorithm price gouging. Besides nothing special about this hotel, just another hotel on the side of the freeway.I brought this to the attention of the manager and he said theres nothing he could do.So I gave up my loyalty to Hilton and Im now booking at CityFlats Hotel downtown. Cost $145 a night and lots more to do within walking distance of the hotel and much nicer accommodations (i.e. restaurant and bar onsite).
I love the kind energy that flows in that area. There is great service and always kind people working. The rooms are always clean and ready for new guests thanks to the fantastic room service cleaners.
Very nice place. Staff was friendly and the room was in great shape. They are under construction and the app did not report that when I checked in or booked the room.
Room was really nice and comfortable. Staff could have been more friendly and helpful. Overall average hotel experience.
I left my iPad charger in the room when I checkout out on September 30th. I called the hotel on October 1st to in quite if it had been found. I was told that the lost and found is cleaned out at the end of the month. I asked what they do with the items in the lost and found and she had no idea. Hmmmm. Someone got a brand new charger.
If I could rate this experience 0 stars I would.
We has some issues with our room, the whirlpool tub would not shut off and got all of our things wet and flooded the room. We had to switch rooms my wife was very upset, I talked to the manager and he covered the cost of our room, the rest of our stay was great! I will definitely stay at this hotel next time I stay in Grand Rapids
Friendly staff. Room was clean, but the bed is hard as a rock. Breakfast is out early which is nice if you are on the go.
Nice quite rooms and the breakfast buffet was very nice. Ok eggs, make-you-own waffles, cereal, yogurt, apples, and bananas. And only a 8 min drive to downtown Grand Rapids!
Was a quick overnight stay. Staff was friendly and the room comfortable. Just as expected and would start again if I am passing through.
Nice place to stay. Good breakfast.
Some employees ,cleaning staff & customers not wearing a mask walking around. Remote control & desk top was filthy.
Beautiful bathroom, nice breakfast, but the coffee was weak...
Very quiet and loved the rooms. Plenty of space and the night clerk was awesome
Very clean, recently remodeled. Service desk is very friendly and helpful. Exercise room and pool areas also clean. It was a little overpriced given the location, right by interstate, so a little noisy.
The updates they did to the Hotel are very nice compared to the last time I stayed here. Good location, friendly staff, and nice rooms.
Clean rooms, friendly staff, jacuzzis larger than most hotels that offer it, very reasonably priced, sign up for Hilton Honors rewards
A/C was loud and broken. Hair in the shower. Otherwise a good experience.
Location was great, right off the highway. Rooms are comfortable and clean. Breakfast was great and staff was always helpful and kind!
Very clean, well maintained hotel. Breakfast was above average. Beds are comfy. Walking distance to food.
Friendly helpful clean and ready to be of service good breakfast for the virus epic better when its over. Recomended to stay in peace
I always stay at this hotel, reasonable to me and fresh and clean and quiet.
Awesome breakfast! Nice quiet hotel close to everything!
Clean friendly bkfst ok but had some nasty western omelet. Just eggs wouldve been fine
Nice but not as clean. Give room not so great
The service in the am was very poor and I will never again give them any service. They accused us of destroying the room and that was a big face LIE...BUT NEVER AGAIN.
Nice quiet hotel off 54th. The staff were very friendly and professional.
I have been at this location a couple of times. The staff is always very courteous and helpful. Very clean facility just far enough out of Grand Rapids but close enough to get where you need to.
Clean, comfy and updated. We had a comfortable stay and the kids were happy to play in the pool. Win, Win!
Nice hotel. Friendly staff. Good breakfast.
All new rooms and right by a ton of restaurants. The staff was very nice and breakfast was great. Great place to stay for the price.
This is a great location, god size pool really nice hot tub, rooms are good size And always my stay here.
Breakfast was ok. If I was in prison it would be 5 stars for breakfast. But my employer paid how much for this hotel room?
Digital key did not work for the exterior doors so had to go through front lobby & shortage of parking.
Really nice staff. Breakfast was ok. Room smelled a little funky but not overwhelming.
Accommodations smaller than expected but nicely furnished in modern fashion. Excellent breakfast with attentive staff.
The place was clean and they have a continental breakfast. They also have a hot tub and swimming pool Plus a fitness room.
Great service, terrific rooms, very comfortable, and clean. Free hot breakfast and 24 hour coffee in lobby.
Great room, one dirty towel in the bathroom so thats why it has the 3 star rating, other than that it was a good experience.
Rooms are updated and it is quiet. Shower is nice and staff is friendly. Good location right off the highway.
Very nice place great people
Rooms were nice and breakfast was really good.The exterior was getting updated, so watch out for nails and screws in the parking lot.
Very nice hotel and rooms. Good breakfast. Front desk staff were great.
The Hotel was very clean and we received excellent service!
Service is good, good complimentary breakfast, well stocked fitness center, and the rooms are nice. I would recommend it
Friendly staff, room had a noticeable musty smell upon walking in. I probably wouldn’t recommend jacuzzi room as I’m sure that added moisture played a roll with this
Everyone is very nice and helpful great place
It was okay worth the stay, but it was a little noisy in the evening...
Nice hotel, friendly staff.
It was fine. The WiFi is terrible and that is the only thing I really care about. All hotels are the same. Fix your WiFi it is 2017.
Recently remodeled, clean and conveniently located. The staff is very nice and breakfast is included.
Nice hotel, clean room. Very friendly staff. WiFi and shower were nice
Where do I start?Well ,with the app you can pick your own room and so I did, I always like to be first floor near back door entrance and I did get that room!Digital key is great!I had a whirlpool and was magnificent!
The interior renovations are spectacular and the overall space was clean and very well maintained. 100% recommend this hotel.
Location is great. Low traffic compared to the city. Lots of restaurants within a few miles. Rooms are nice and clean.
We didnt have a reservation and they accommodated us. Nice facility and rooms. Good fitness room.
Nice place and good location
Nice room, but a bit pricey for location. For what you pay, breakfast was a bit on the sad side.
The location is right next to several restaurants, a grocery store, and gas stations and the rooms are clean and comfortable.
Super nice hotel. Near a ton of amenities. Easy check in, good breakfast. I would stay again.
Very clean. All the staff I encountered were great, very helpful.
They had good room service and helped with all my needs, also the breakfast was good
It was great, although we had to be moved to a different room due to a clerical error. Very nice building and soundproof walls
Rooms are always very clean. They treat you like family. I stay here frequently.
Room was nice, staff was friendly, the pool was freezing. The only reason I gave it a 3 star is because that was our main reason for the visit.
Excellent staff and nice accommodations.
Very clean and friendly greatings.amble parking handicap accessable.yes id visit again
Nice place with clean rooms. The housekeeping staff kept our room tidy and clean.
It was good was only there one night very clean and the staff were friendly
Total reviews rating 4.2
199 Reviews for Hampton Inn Grand Rapids-South 2023:
Review №1
2022-07-05Our family enjoyed the pool and lobby breakfast seating area on Friday evening to share a carry-in pizza meal. The staff treated us with respect and made us feel welcome in every way. The room was excellent - clean and easy to use. We were there to celebrate a 1-year old great-granddaughters 1st birthday and everything went well.
Review №2
2022-04-09Our first time staying here. It was very nice, located by everything you need and very quite even being right next to the highway. Very friendly afternoon and evening staff, they helped out with everything we needed. The breakfast had lots of selections for everyone. The only complaint was that the pool was very cold but the hot tube was warm and great. The price of the room was good too and wed definitely stay agaain.
Review №3
2022-03-29The location is great, the pool is awesome for a family stay-cation. Clean and well maintained.The bonus of this hotel was the incredible staff. Jennifer at the front desk and Mario as part of the housekeeping staff, went above and beyond in their customer service. With so many demands on teams and so many places short staffed, having a staff that is customer oriented and that go above and beyond really just make you feel wanted and appreciated as a customer. Our whole family commented on how great they were. THANK YOU!
Review №4
2022-07-13Love this hotel when I stay in town for the week I always stay here . The staff is is super friendly and the rooms are nice and clean and updated.They have morning breakfast and all the doors from the out side lock at a certain hour so you have to have your key card to get in and out of the building even the main entrance so that makes me feel super safe ! Also there are tons of local businesses around if you need anything ! Great little bagel place on the corner as well !
Review №5
2022-06-15If you enjoy staying in a room that is 90+% humidity, this is the place for you. There is no exhaust in the bathroom or above the jacuzzi tub to deal with moisture generated by showers or bathing.The check in staff was pleasant and expedient which is always appreciated. The breakfast provided was well prepared and again, the staff was excellent.
Review №6
2021-12-21Shopped around for a room with a romantic hot tub and found one here. The reception was polite and efficient, getting us settled quickly. The room and bedding was clean with only minor smudges here and there. The tub function as expected until we tried to drain it and discovered that it was broken and needed maintenance. The hallway outside the room could be vacuumed more often than once every few days. The landscape outside the window was of a romantic parking lot, curtains were pulled tight upon discovery. We made a bit of noise, the two of us, but did not hear any complaints or have any interruptions to our evening. The breakfast buffet was excellent. Each item was hot, fresh, and of good quality. Dishes were clean and food plentiful.
Review №7
2022-02-14The room is nice, breakfast is good, staff is friendly. Ive been here on business multiple times and its been great.Had a miscommunication about housekeeping policies during COVID-19, housekeeping is available upon request. I missed it in the Hilton Honors app, but its clearly there. In my original review I questioned it and the staff reached out to me to apologize (even though it was my error and the policy is posted), clarify the policy, and ask how they could help in the future. They were friendly and professional.Highly recommended.
Review №8
2022-06-20Positive: We loved this hotel the minute we stepped through the door into a calming atmosphere, and were greeted by most congenial Emily. Our room was clean, spacious and well equipped. Very comfortable bed! Breakfast was hot and delicious. Everyone was very nice.
Review №9
2022-05-08Mixed feelings about this place. Initially it was horrid. Showed up late at night and the front door was locked so we pressed the intercom system. Ended up waiting almost 10 minutes for someone to open the door. We walk in and the guy at the front doesn’t say anything and I have to do the talking saying “We are here to check in” all he says is “ID”. So I give him my ID and then he just looks at me and hands me my ID back and a key to our room. Doesn’t say anything else. So I said “Is that it?” He then says “Yes” and then walks away. I was going to use my triple AAA discount but figured it would be too much for him to handle and didn’t want to bother him. The hallway on our floor smelled like weed and we heard people yelling outside our room. Can’t manage them but still ruins the experience. Other than that everything was good.
Review №10
2022-07-18Dont trust this place. Reservations are meaningless and they dont care Hampton Inn overbooked for a Saturday night. Horrible customer service! The manager Jennifer Poole left a note and sent me an email saying they had a room for me at another nearby hotel except Jennifer Poole never contacted this hotel. They didnt have space. Jorge at Hampton Inn said he couldnt do anything about it and the manager wasnt responding or replying to him. Basically they didnt have a run and couldnt find a run I was just out of luck. I could call two days later to task with the manager. Doesnt do me much good at 11 p.m. when Im exhausted and have 2 kids who just want to go to bed!They told me everything in the city was booked (which wasnt true because i got a room at Springhill Suites.Hampton inn has always kind of been my go to never will I stay at this location and will be cautious about any Hampton inn if this is how poorly they run their hotels.