Hanlees Hilltop GMC

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Name: D* C****
Date: 2024-06-11 22:42:50
Rating: 5
Comment: Great experience of courteous timely service with people person attitude of staff and reasonable cost for service rendered.

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Name: P**** P****
Date: 2024-06-07 03:48:32
Rating: 5
Comment: Excellent service and attention…

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Name: T*****
Date: 2024-05-31 12:15:16
Rating: 5
Comment: I had excellent service in a timely manner.

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Name: N***** M******
Date: 2024-05-11 20:56:39
Rating: 5
Comment: Oliver helped us out so much and so did Khalid made it quick and easy and showed me all the details of the deal

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Name: C***** C*********
Date: 2024-05-10 20:02:45
Rating: 2
Comment: Quoted me $620 to change the 12v battery in my Chevy Bolt, so ordered one online ($182) and replaced it myself. Tried to work with them on the price but they insisted labor would take 1.5 hours (it took me 6 minutes).

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Name: R**** H***
Date: 2024-05-07 04:55:34
Rating: 5
Comment: The service was quick to respond and got my oil change completed in a very quick timeframe. Awesome.

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Name: S*****
Date: 2024-05-01 21:42:45
Rating: 1
Comment: This comment is especially from a person who works here at this place. For the rest of the staff, I give them 5 stars and would recommend them without thinking…Service PersonI went to do a cleaning service that offered the buyer a new vehicle when he arrived for my appointment. From the moment I told him that I was going, he was rude and without any sympathy, I went to look for someone else and the very kind cashier told me that she would look for someone else. The person I had made my appointment with left and this man came back to me telling me that they wouldnt do anything for me and that I should look for the seller being again rude and arrogant.

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Name: a**** f***
Date: 2024-04-24 23:07:38
Rating: 5
Comment: I like the people who works there. Every question I have isanswer to my satisfaction even I do not like the answer.`Labor cost is @ $250.00 hour. for the job we requested parts $323.80 Labor $605.10 with 10% discount it came to over $ 1,000+.. .when requesting the work job...didnt realize the labor cost was so high my fault...not the dealer error my error.

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Name: K**** A*******
Date: 2024-04-17 18:52:03
Rating: 5
Comment: I wont go anywhere else.

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Name: D** M
Date: 2024-04-07 21:55:37
Rating: 5
Comment: Great customer service and knowledgeable service advisors

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Name: A****** S*******
Date: 2024-04-07 18:29:15
Rating: 5
Comment: Very good service

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Name: M***** R******** R******
Date: 2024-03-22 19:02:06
Rating: 1
Comment: They are very despotic

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Name: J**** A********
Date: 2024-03-13 22:21:57
Rating: 5
Comment: GREAT CUSTOMER SERVICE!!!!

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Name: M***** R****
Date: 2024-03-04 14:21:37
Rating: 5
Comment: Very excellent caviar oil service the people there serve very well friendly

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Name: R***** S****
Date: 2024-03-02 16:21:22
Rating: 1
Comment: If you leave your truck here we will consider it abandoned and sell it said the service manager when I confronted him about the lie on this document road test ok now This place needs to get shut down.

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Name: j*** m**
Date: 2023-12-30 06:22:40
Rating: 1
Comment: I took my car to this dealership for service, after the service was done, I asked the staff get the key to check my car, I saw my car driver door and edge got really dirty, then returned to tell the staff. They said they would take care of it, but not at all. I told him your mechanic made my car dirty, you should take care of it, unfortunately he said that wont be take care of it, and the funny thing is he said: dont come back to my shop. oh really? Customers give your job and money. You know that most dealers will do a quick wash and clear your car after service, and this dealer did nothing. So please notice that when you take your car whatever dealer you should be taking some pics and video before you handle your car to them. Please remember that all of dealership only have one best mechanic only and all of other mechanics are new. hopefully this can help some people pay attention.

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Name: D**** M********
Date: 2023-12-04 17:06:54
Rating: 5
Comment: Smooth, and swift service!

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Name: P******** M*****
Date: 2023-10-18 19:28:47
Rating: 1
Comment: I hate to do this but if it will help other people then it’s good, I took my car in on march 9 th of this year and because of non communicative, arrogant and in competent staff, and inability to communicate with my warranty my car was there for 6 months, I had to write to the attorney general about this and an automotive repair investigation was done, I have been told that with this investigation I should get a lawyer, I have seen many negative reviews and realize I should have looked and read the reviews before I took it there, but they used to have great service and since they moved it’s become very bad, the service person jason town was rude, condescending and nonchalantly made me feel like a molecule, every time I spoke to him I was brought to tears that finally told him to speak to my son, I also reached out to gmc and their response was they are not responsible for the franchises, beware of this place I for sure will never return .

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Name: J**** D*****
Date: 2023-09-23 13:47:30
Rating: 5
Comment: Jason is by far the best service advisor I have ever dealt with. Hes knowledgeable and friendly and makes sure to get you an uber to pick up your car!

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Name: L**** C******
Date: 2023-09-14 17:35:30
Rating: 5
Comment: I got an appt. immediately. The service representatives made sure I understood what was needed. My vehicle was ready a promised. Everyone I dealt with was courteous.

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Name: C******* J*******
Date: 2023-09-13 18:39:51
Rating: 1
Comment: Non-reliable and untrustworthy

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Name: M**** I*****
Date: 2023-08-22 14:33:03
Rating: 4
Comment: Service rep Jason was professional and explained what my car servicing needs were. Work was does timely.

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Name: K**** D****
Date: 2023-08-18 17:10:38
Rating: 3
Comment: The quoted price I got when I made the appointment online was reasonable ($650.95) and included oil change, wiper blade replacement and spark plugs replacement. The price the service advisor, Jason, quoted was over $1400 higher than the online quote and only included 3 other services - engine & cabin filter replacement and transmission fluid exchange! The service advisors attitude went from friendly to combative when I questioned the price, and he even challenged my assertion that the $650 included spark plugs replacement. When I sent him a screen shot of the online quote, his attitude seemed to worsen. I had asked that nothing be done, including the oil change & wiper blade replacement that I originally requested, until we spoke again, however, when we spoke again, he said those items had already been completed.The combination of ridiculously high pricing (I got the additional 3 items plus spark plug replacement done elsewhere for less than half of the additional amount Jason quoted, BTW), and the salty, off-putting attitude of the advisor makes it highly unlikely I will come back, (after years of having various vehicles serviced there), or refer others there.

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Name: R***** J***** G*****
Date: 2023-08-16 02:43:06
Rating: 5
Comment: You repaired what was broken after my van was recovered.

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Name: J*** D*******
Date: 2023-07-06 00:45:24
Rating: 3
Comment: Slow, need more help in the service department

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Name: M***** A*******
Date: 2023-06-28 03:16:40
Rating: 1
Comment: Visit this place 6/27/23 the manager got upset because I didnt want to buy extended warranties, its a new car, I didnt need them and when I told him that I already had my bank that had already been approved, he got even more upset and didnt want to sell me the truck and also he was altering the price a lot if you really want to buy a car do not come here this place only seeks to get the best profit from you save your time and money

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Name: L**** K*****
Date: 2023-06-23 15:18:42
Rating: 5
Comment: My visit was good the service agent was very (Jason) helpful and did a great job.

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Name: C**** C******
Date: 2023-06-20 15:20:01
Rating: 5
Comment: I called Hanlees Hilltop and spoke with Jason in service. He was very professional, took additional time to research my question and thanked me for calling. A true professional. Thank you Jason!!

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Name: R****** S
Date: 2023-06-19 14:27:23
Rating: 5
Comment: Appreciated the effort to locate a part and get the work completed the same day.

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Name: B*** B*******
Date: 2023-06-19 13:48:04
Rating: 5
Comment: Good service 🐕‍🦺

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Name: M***** R*******
Date: 2023-06-16 01:09:10
Rating: 5
Comment: Jason provided an excellent customer service, very satisfied with Buick GMC certified service and parts.

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Name: T***** S********
Date: 2023-06-08 17:10:13
Rating: 5
Comment: Jason goes above and beyond to help or assist. I never worry about anything when Jason is there.

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Name: J**** T****
Date: 2023-05-21 15:32:03
Rating: 5
Comment: Worked with Jason, and it was a pleasure. Definitely will return

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Name: V****** P*******
Date: 2023-05-15 13:57:23
Rating: 5
Comment: No pressure sales tactics, as well as representing the GMC brand was paramount to the GM Greg James. I will continue to use this dealership for my auto needs

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Name: T**** S********
Date: 2023-05-01 13:09:38
Rating: 5
Comment: Dealing with Mr. Greg James was outstanding. He was calm, patient and very receptive of what I needed out of this new vehicle deal. Greg went above and beyond his duties. I will FOR SURE be dealing with him for any future purchases. I have also relayed this information to most of my friends and family. Thank you Greg. You are the BAR that all dealerships should strive for.

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Name: T***** R******
Date: 2023-04-27 15:36:51
Rating: 5
Comment: Staff and Greg were fantastic! He did it all from the financing to the negotiating. We drove 3 hours to pick up the vehicle and they kept their word as discussed over the phone.

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Name: L****** J*******
Date: 2023-04-17 20:13:24
Rating: 5
Comment: Quick service

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Name: L*** A****** C******* A*******
Date: 2023-04-07 23:18:40
Rating: 1
Comment: I took my chevy Lleve mi me ofrecieron el Paquette por alrededor de 3500 finalmente decidi uno mas bajo el cual incluia transmission oil change,replace spark plugs brake fluids and I tink coolant replace cost $2145 some like that but over 2 thousand. Surprise when I pick up no complementary wash. No paper work on my hand.But the real problem its my trasmisio after service start jerkin. never was problem on it. So I call them they said brind back. Its long story but final they said sorry your trasmisin wasnt full oil. So the first time they do mistake and almost for that almost broke my trasmision. z71 in for service 100000 miles they offered me the Paquette for around 3500 I finally decided on a lower one which included transmission oil change, replace spark plugs brake fluids and I tink coolant replace cost $2145 some like that but over 2 thousand. Surprise when I pick up no complementary wash. No paper work on my hand. But the real problem is my trasmisio after service start jerks when shifting never was a problem on it. So I call them they said bring back. Its long story but final they said sorry your transmission wasnt full oil. So the first time they make mistakes and almost for that almost broke my transmission. Also I was sign $250 on case its my fault or some like that

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Name: E*** S*****
Date: 2023-04-07 17:43:02
Rating: 5
Comment: Amazing staff. Jason was incredibly helpful, quick to respond and kind. Wish this was my local dealership. Absolute pleasure bring my truck in.

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Name: R****** M******
Date: 2023-03-30 22:57:08
Rating: 2
Comment: This place I always had to call to get information on my truck. I will not recommend this place the person that help me I’m not going to say names was pretty bad at customer service basically

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Name: G****** R J*
Date: 2023-03-30 17:08:06
Rating: 1
Comment: **PERSONAL ITEMS IN CAR STOLEN****Brought my truck in for a new transmission. Spent over $7,000 and the workers stole belongings from my vehicle . They stole some Gucci sunglasses, cologne, a Gerber machete under my back seat as well as a Gerber Axe . I spoke with head management to be compensated for my stolen items and he said he couldn’t do anything for me, that I had no proof these items were in my car . Shady business. Beware !

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Name: E**** A****
Date: 2023-03-29 00:35:31
Rating: 5
Comment: Always bring my Maros for service, they are fast and Serv dept have great customer service

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Name: M***** T*****
Date: 2023-03-21 00:15:03
Rating: 5
Comment: Courteous, friendly, & prompt service!

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Name: N*** B
Date: 2023-03-02 20:01:54
Rating: 2
Comment: Service is a joke. Can never get an answer when I call and the person is clueless and rude in person.

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Name: J*** M*****
Date: 2023-02-25 00:26:35
Rating: 1
Comment: Went to go see the new AT4X. They wont take anything less than 10k over MSRP. I was on the lot for less than 5 minutes.

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Name: D***** R***
Date: 2023-02-09 15:05:33
Rating: 5
Comment: Our Salesman was nice and very knowledgeable about the vehicle we purchased. Khalil in finance was also very knowledgeable and friendly. Our entire experience was very good.

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Name: S***** D**** M*
Date: 2023-01-19 22:24:29
Rating: 5
Comment: You’ve got to let Khalid “Lee”, the finance manager help you! He fought for us and made sure we drove away with the car of our dreams. Great service at this dealership and he waited after hours for us to arrive. THANK YOU👏👏👏👏👏

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Name: M**********
Date: 2022-12-21 23:44:11
Rating: 1
Comment: Sad, I even find myself here writing a review for a dealer service station that I have used since I first purchased both of my pickup trucks brand new off of the lot. But today, on 12/21/2022, I am upset and feel I was taken advantage of by a greedy service department. The one day my wife takes my truck for an oil change, its clear she was taken advantage of. I say this because its shameful that anyone would agree to pay 210 dollars for a diagnostic check based on a low coolant service message is unacceptable. Unfortunately my wife signed at the time of the drop off, but I personally would have never agreed to pay anyone that amount of money to tell me that I have bad coolant surge tank hoses. And this is coming from someone who isnt even a mechanic. Its shameful that a curtesy inspection wasnt offered as normally done in the past, and you come out paying nearly 400 dollars for what you thought was only an oil change. If this is the service that will now be offered at this dealership, I will no longer be taking my vehicles here for service any longer, nor do I recommend anyone else come here for service for that matter.

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Name: B****** G*******
Date: 2022-12-21 15:52:54
Rating: 5
Comment: My experience buying my first new car was amazing. Terry responded to my email regarding test driving a vehicle quickly and I was greeted by the team upon arrival. They were very patient with me as I had to check out all my options before making the decision. Khalil helped me through the financing and it was a breeze. Great customer service!!

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Name: h*** c*******
Date: 2022-12-09 23:25:02
Rating: 1
Comment: The truth is that I am very unhappy because I took my 2021 GMC to have it checked because it is something wrong but according to what they told me that they had only updated the radio screen and well it also has a sound that can be heard in the transmission and the brakes twice when I arrive At a stop sign, instead of stopping, it accelerates and I already missed two stop signs and they simply cant find anything, they say.

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Name: J*** P****
Date: 2022-11-21 18:51:07
Rating: 5
Comment: Very good

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Name: r****** r*****
Date: 2022-11-09 14:05:18
Rating: 5
Comment: Just took my truck up to have my trailer brake switch on the dash of a 2015 Duramax replaced. Although the staff in the service department is great and very responsive it cost me over $400 to have a switch that takes about 15 minutes to replace. Everything snaps in. The switch itself is about 50 bucks for a OEM online. Seems like I paid about $370 labor for this. That is very expensive. With that being said the five star review comes from the staff that works in the service department. With prices like this it does make a person want to consider going to other places to have work done on their vehicles.

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Name: M*** B******
Date: 2022-11-06 05:57:27
Rating: 5
Comment: When it comes to GMC you get the best GMC Clean environment thats a good place to buy your car and trucks

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Name: N**** K****
Date: 2022-11-04 18:23:51
Rating: 5
Comment: Good service, reasonable wait, didnt try to upsell which I appreciate.

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Name: J*** A****
Date: 2022-11-02 14:33:45
Rating: 5
Comment: Amazing service, staff and time efficient.Only bringing it to Hanlees Gmc

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Name: B** M****
Date: 2022-11-02 00:04:50
Rating: 3
Comment: I drove 30 miles for an oil change, tire rotation, and check light diagnostics. A rental car was provided and my vehicle wasnt ready that day. The next day I called to check on the status and was told they would get back to me. After an hour, the service writer had not contacted me. It seems that he was the only one working that day, and couldnt handle the workload to get back to me after 4 hours of waiting for a call back. The following day I finally received a ready call. A few dealership personnel seem to be carrying the load of many. Short of staff, or short of service?

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Name: D**** L****
Date: 2022-10-24 03:15:52
Rating: 5
Comment: Quick service and friendly staff

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Name: k**** t*****
Date: 2022-09-21 16:29:15
Rating: 1
Comment: The fact that I drop off my car a Monday and no one called to give update until Thursday. One cares about what the customer goes through without a car. They don’t go the next mile to help the customer.

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Name: W T****
Date: 2022-09-19 19:50:55
Rating: 5
Comment: Timely, explained work done.

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Name: F***** - S**** L*******
Date: 2022-09-14 16:19:57
Rating: 1
Comment: Good customers service. But, they couldn’t find my car problem after 10 days. Still I’m waiting for them.

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Name: A****** U****
Date: 2022-09-07 14:46:22
Rating: 1
Comment: WORST SERVICE EXPERIENCE EVER! Scheduled an oil change@11:30am. At 3:30pm I had to walk in the service bay & find an actual tech and ask where my vehicle was. The service person Jason was walking around with my keys in his pocket. Jason wanted extended contact with me above and beyond what was required. All women should be ware & never go alone...NEED SERVICE?? RUN FAST!! Dropped vehicle off at 11:30am to get an oil change at 2pm still not done...WOMP WOMP!! SERVICE DEPT. RUN BY APES!! BANANA BRAINS!!

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Name: J*** m H********
Date: 2022-08-26 02:01:20
Rating: 5
Comment: Excellent staff

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Name: A*******
Date: 2022-08-25 18:23:06
Rating: 5
Comment: Very good service, excellent customer appreciation, & very fair prices.I bought 4 new tires at a tire store in Alameda. After the tires were installed I was told that the sensors on the drivers front needed to be re-learnd & the passenger rear needed to be replaced. Somehow they messed the entire system up & couldnt fix their error.It took Hanlees Hilltop Buick GMC 5 minutes to fix the error.I sent the tire stores customer service the invoice & the receipt & they agreed to reimburse me for the cost to fix the problem.

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Name: Y****** G*****
Date: 2022-08-19 21:22:38
Rating: 5
Comment: Cynthia and jason are great!

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Name: Q**** S*******
Date: 2022-08-12 16:31:10
Rating: 5
Comment: Jason was amazing. he is a one man show for this company. He explained everything and got my on my way.

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Name: s***** z****
Date: 2022-08-09 17:42:59
Rating: 5
Comment: Jason, the repair shop associate, listened to my explanation carefully, explained to me what might be the reason for it and the final outcome was very satisfactory. Thank you.

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Name: S****** C*****
Date: 2022-08-02 02:50:01
Rating: 5
Comment: I must say that my service was fast and timing was accurate. Everyone was super nice and very helpful. Made my day better I must say. Thank you guys 😊

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Name: S******** !
Date: 2022-07-28 14:07:49
Rating: 1
Comment: I got an emissions recall done on my car and the dealership is supposed to give one certain paper that the DMV acknowledges in order for you to get registered but this service center was out. I was told the dmv wold take what I had which was just the work order or receipt. They did not take it and when I called saying that I needed that paper in order to get my registration the service center was out and they would call me when they showed up or I could go somewhere else.... but I had the service done there why do the service if you cant fulfill everything to complete the service and then tell me its on me to figure it out horrible professionalism and laziness.

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Name: J***** m
Date: 2022-07-23 19:29:33
Rating: 1
Comment: This place is not so nice the so called manger you cant get a word in becuase he gets upset the general manager doesnt help do anything when it comes to help on service is a bad team bad service to a point the if a lady comes thair you can feel intimidated including the mechanic, im not going there for service anymore I go to other gmc where they do have respect

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Name: e**** h******
Date: 2022-05-25 15:56:17
Rating: 5
Comment: Yes Got Me A SUV for My Birthday, The Visit was quick was in and out of there

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Name: H***** N****
Date: 2022-05-13 23:07:29
Rating: 2
Comment: If you have coolant issues, don’t waste your time; they don’t know what they’re talking about. I went there 4 times they couldn’t fix it, and it only took 30min for another shop to figure it out. Besides, I have to go back there to tell them what the problem was so they can help someone else who’s got the same problem

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Name: R***** S*******
Date: 2022-04-03 02:46:32
Rating: 5
Comment: Our service writter Young was very clear with all the details and pricing. Stuck to the arrangement of our visit. And was able to get our rear tailgate open on our 04 GMC ENVOY. We were happy about that. Will definitely be bringing our maintenance at this facility here on out. Thank you to the unsung technicians behind the scenes as well. You made our day. And to the receptionist/cashier. How you doing? 😉

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Name: C******* J******
Date: 2022-02-08 17:06:28
Rating: 2
Comment: Went in November for regular maintenance. Ended up having another issue luckily for me I had an extended warranty. However one of the service reps pawned me off to the extended warranty company instead of looking at exactly what type of coverage I had . Which in turn Haneless covered the whole bill. But if I wouldnt have questioned anything I would have paid seven hundred dollars for a repair that was covered. Additionally I was suppose to receive rental reimbursement. Called resent a copy of the rental receipt nothing. Its February no reimbursement check which is covered by warranty as well as the service manager telling me they would reimburse because I had to wait an extra day for parts. The service isnt horrible but they could definitely do better. Starting with my reimbursement for my rental car.

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Name: A******* c
Date: 2022-02-06 21:06:57
Rating: 5
Comment: It was a quick and easy experience, Ben was very helpful, he was able to work around my situation because I came from far I appreciate the help

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Name: L**** N******
Date: 2022-02-03 14:58:00
Rating: 5
Comment: The service was great they got me in and out and it seems like the mechanics know what theyre doing

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Name: D****** O****
Date: 2022-01-20 17:44:21
Rating: 5
Comment: Martin, in Service, was kind, supportive, attentive and very helpful.

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Name: b****** c*******
Date: 2022-01-12 13:44:21
Rating: 3
Comment: I have been taking my GMC truck for service here two times. the first time the service was good, but it took an hour for a oil change and rotation of my tires. The second time all I requested was an oil change and not to rotate my tires because they are brand new. it still took an hour.I requested information about a new windshield and suspension work, the guy who checked me in waited until I was ready to leave to look up the information I requested the previous hour. He acted like my time wasnt important, huge mistake.I had recall work that needed to be done the previous year but this dealership was unwilling to provide me a car while the work was being done, so I took it to the dealership in Concord who did provide me a vehicle.They also washed my truck when they were finished with the recall work! I bring my truck to Hanlees because it is closer to my home than Concord,but in the future I may make the drive to Concord because they have better service.My truck is a 2019 AT4.

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Name: j*** s********
Date: 2022-01-05 17:29:13
Rating: 5
Comment: Very good

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Name: J**** P****
Date: 2021-12-27 22:41:32
Rating: 1
Comment: Horrible experience here. The dealership director, Khalid, is rude and unprofessional. Even his own employees know how he performs. I was calling because I had bought a car here from what was Volkswagen but they took over. Their answering machines still say “Volkswagen Dealership!” Anyway I was calling cause I paid my car in full and am due for a refund on the gap insurance.“Call back because he often forgets even if I get your name and number.” Was what I was told the third time I called (a week later). When I finally got a hold of him, he was mad and told me that he remembered me but there was nothing that he can do for me because This isn’t Volkswagen dealership. He didn’t bother to get my vin or any information until I asked for his name and asked to speak to whoever is above him.I was able to resolve my issue no thanks to this guy.

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Name: J**** G*******
Date: 2021-12-03 16:23:36
Rating: 5
Comment: Hector helped through the entire truck purchase process and delivered my new truck within 2 days. The deal was as described, all paperwork was in order and the truck included all equipment as described. I am very satisfied with the purchase of this hard to get truck, I looked all over the U.S. for this particular truck.

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Name: D******** W********* L***
Date: 2021-12-01 17:23:17
Rating: 1
Comment: Kept my truck for over a week just to change fluids…. Bad communication skills.

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Name: C**** C*******
Date: 2021-09-22 16:32:44
Rating: 3
Comment: I came in to have my Silverado serviced and to find out that I had to call several times my self to find out what the status, when my truck was going to be done. The sales person there was not inviting at all. Not a good experience at all.

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Name: V***** P*****
Date: 2021-09-10 21:57:05
Rating: 4
Comment: I had an oil and filter change done on my car.My car was serviced in a few hours and my car was washed.

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Name: P******* R********
Date: 2021-09-02 18:32:58
Rating: 2
Comment: I had problems with the seller last year when I bought my canyon 2020. He was really rush, very pushy, and seem that he has not enough time to explain detail by detail. I bet, he cares only for the commission on the sale. But not for the customer.Then, In the service center where not able to identify a problem with a SIERRA 2500 2019.We need the trucks for our business, and we trust in GMC motors to run our business and seems that it was not worth it.

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Name: R******* J****
Date: 2021-08-21 19:06:55
Rating: 5
Comment: Fast service

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Name: P****** W********
Date: 2021-08-13 16:03:38
Rating: 5
Comment: Coolant repair, recall replacement very satisfied with service

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Name: A***** H*****
Date: 2021-08-12 14:07:57
Rating: 5
Comment: Professional, knowledgeable and workmanship is great.

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Name: M****** M*****
Date: 2021-08-09 18:16:21
Rating: 5
Comment: Excellent service. Quick and to the point. Found the vehicle I wanted, got it for the expected price, paper work was filled out within an hour and I was on my way! Absolute pleasure dealing with the folks over at Hanlees Hilltop Buick GMC.

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Name: G******
Date: 2021-07-23 02:19:43
Rating: 1
Comment: Went to inquire about a vehicle I saw on their website. Was told the listing was 2 years old and the vehicle was sold a long time ago. Put the blame on me, expecting me to know all of this myself even though there was no way to know looking at their website.

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Name: D*** M*****
Date: 2021-07-19 16:12:51
Rating: 5
Comment: KC was responsive and helpful beyond the required effort. Car was delivered to me and the experience overall was a 10. The car however has a wind noise issue which I will need to get addressed. That reflects in no way against KC and Hanlees! Will sure to buy again from them.

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Name: H**** J*****
Date: 2021-06-06 00:40:34
Rating: 5
Comment: I visited several dealerships that day, Hanlees was by far the friendliest and had the nicest selections and super competitive pricing. The follow up was also nice.

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Name: J**** M*****
Date: 2021-05-26 19:39:45
Rating: 5
Comment: Young and KC were fantastic. Got the Car fixed on my 2021 GMC Yukon Denali. Ive had some frustrations with the GM recalls and software issues but none to the fault of the team at Hanlees Hilltop GMC/Buick. Young and his team rectified the issues, took time to listen to my frustrations, gave me a loaner car, gave a timeline and even included a free car wash/wax credit since they didnt have time to do so themselves (I wanted the car ASAP and not the next day - once again not a fault of their own).Have to leave a message with the service department but they will call you back promptly.Thank you Young/KC!

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Name: E*** K********
Date: 2021-05-10 05:15:39
Rating: 5
Comment: Everything was handled in an orderly and professional manner.

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Name: C**** R*******
Date: 2021-05-03 17:32:55
Rating: 5
Comment: KC the general manager was very professional and quick to respond. A++++ Highly recommend them.

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Name: D**** W******
Date: 2021-04-13 02:35:13
Rating: 4
Comment: The experience would be better if staffing was adequate but still seen in a timely manner.However due to lack of staff, the one person available was unable to return my calls so I arrived to get my car unannounced.I did not know they wanted to keep my car overnight for further evaluation by a specialist.This fellow was very considerate and helped make arrangement to drop off the next day.Kudos to this fellow - really exceptional customer care.I appreciate the efforts of the technicians and transmission specialist to take so much time trying to troubleshoot the issue.We don’t know if the problem has been resolved but we all know what our next steps will be and I have every confidence my truck will be back to normal!

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Name: N***** S*******
Date: 2021-04-08 04:59:12
Rating: 1
Comment: Couldnt fix my truck had to get a buyback under lemon law.

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Name: S**** H******
Date: 2021-02-24 22:15:10
Rating: 1
Comment: I bought a 2021 GMC Dinali truck day before Thanksgiving I drove the truck less than 40 miles to my work found out the rear passenger side tire was cut called my salesman immediately told him about the situation they said bring it in next week which I did when I got there they tried to tell me that I couldve ran over something on the freeway or a Coke can. I paid $70,000+ for a truck and this is the runaround theyre giving me. Its almost the end of February and they still have not resolved my complaint. I would never recommend buying a vehicle from here very lousy service I am reaching out to channel 7 news and trying to get an attorney because now I want to return my truck. The more Im thinking about this people please do your homework there is a lot of negative reviews for a reason. I had a simple tire issue that couldve been resolved immediately. My realtor and my financial advisor both were going to buy the similar truck like mine I stirred them away from this dealership and they ended up buying from Fremont GMC. You all have been warned please be careful really dishonest people here.

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Name: Y***** L**
Date: 2020-12-07 17:45:52
Rating: 5
Comment: Came today for a quick oil change and the reception was great give me a deal actually getting in without an appointment I will deathly gonna come here again and highly recommended the service

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Name: C**** I**
Date: 2020-11-30 18:27:53
Rating: 5
Comment: Service was super fast Today

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Name: K***** S****
Date: 2020-11-27 19:16:18
Rating: 5
Comment: Great job for the oil change today the you bbn guys

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Name: g*** a****
Date: 2020-11-26 19:15:57
Rating: 5
Comment: Usually I’m not this type of guy who live reviews for a car dealership but when the service is excellent and I’m taking care in very good way I always happy to leave a review I just bought my daughter a brand new GMC pick up for her work they gave me good terms friendly and a professional service highly recommended thank you guys again

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Name: D******** E*****
Date: 2020-11-23 18:41:30
Rating: 5
Comment: Just got service for my 2 cars and they gave me a good deal thx guys again

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Name: S***** A*****
Date: 2020-11-23 17:35:23
Rating: 5
Comment: I just got .y oil change last night and they guy did great job with smile service

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Name: R**** S******
Date: 2020-11-19 14:51:23
Rating: 1
Comment: Bad

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Name: n*** n*****
Date: 2020-11-11 20:46:39
Rating: 5
Comment: Bought a 2019 suburban, be sure to purchase the extended warranty either through them or a 3rd party, lots of things can fail on these new vehicles and they are expensive

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Name: N**** 5****
Date: 2020-11-11 17:14:17
Rating: 3
Comment: No waiting room, no coffee? ON VETERANS DAY?

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Name: F****** S**********
Date: 2020-10-30 16:59:28
Rating: 5
Comment: I came today to do a service for my car you got me with a very warm warm welcome to the excellent service to kill my car I will definitely going again thank you

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Name: G*** P*******
Date: 2020-10-30 15:14:40
Rating: 5
Comment: Service was completed as promised and I very much appreciated the notification call I received.

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Name: f****** a******
Date: 2020-10-30 00:37:58
Rating: 4
Comment: As the pandemic still on and I didnt have the chance to came here before, I was very surprised that they have move several months ago. It seems to be more tide in space as the other store. They still working on the new look of the store. They are helpful people. The only reason I give them 4 and no 5 starts is because they dont have enough space to parking your car.

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Name: N G***** (******* S****
Date: 2020-10-24 18:49:13
Rating: 5
Comment: Best experience I have ever had buying a vehicle. Paul and Justin and crew made it a breeze to get my new truck. Upfront, straightforward business. I will definitely be back for my next purchase. Highly recommended.

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Name: J***** J****
Date: 2020-10-20 00:26:26
Rating: 1
Comment: Dealership is under remodel and customer service is substandard.

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Name: j*** a*****
Date: 2020-10-13 16:03:33
Rating: 5
Comment: Those guy professional oil change this morning for my vehicle I came without an appointment they got me in and the receptionist was polite and efficient highly recommended I will definitely use this guys again

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Name: D***** S*******
Date: 2020-10-12 18:22:38
Rating: 3
Comment: Most of the people were not wearing face masks or not wearing them correctly (i.e. it was below the nose). Staff were sitting outside without masks. With a few easy changes to the processes to create a better safety zone, I will return. But otherwise, no chance I will ever return.

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Name: S**** W*******
Date: 2020-10-02 04:40:28
Rating: 5
Comment: Fast efficient and friendly service department!

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Name: V** (****
Date: 2020-09-19 23:11:58
Rating: 1
Comment: I went because the RPM is low and day came out with another story that the gas pump had to change. And day dont fix the RPM LOW PRESSURE day make me spend $1500 for something da it whas not necessarily to change... this go for the same review. The truck its have the samen problem after they recommend to replace the engine. Thay go by the scanner just to take your money.

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Name: D******** H*****
Date: 2020-09-15 18:36:14
Rating: 5
Comment: Oh boy here is my story I was looking for a vehicle for about two months and I couldnt find the right one for me sometimes not the right color engine side I came to the dealership over here they were polite professional and helped me a lot I definitely need, and buy another one if I needed thank you guys

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Name: J**** H*****
Date: 2020-09-14 03:02:13
Rating: 5
Comment: I just bought my daughter a car GMC pic up there was a great help me a lot give me a great deal of the time was Ferrell I will definitely definitely definitely going to come by my car again over here again

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Name: D****** S******
Date: 2020-09-11 18:53:26
Rating: 5
Comment: Those guy are amazing the same today today quick lube for my truck they can you get me without an appointment for like nice surprise was fair I will definitely going to come using again

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Name: D****** D******
Date: 2020-09-08 16:09:52
Rating: 5
Comment: Did my oil change today for the first time with that dealer and evewas super thx you guys again

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Name: R**** R***
Date: 2020-09-02 16:06:24
Rating: 5
Comment: Those guys are great I came today to do my oil change like I do whatever I need highly recommended

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Name: D**** K********
Date: 2020-08-29 21:08:53
Rating: 3
Comment: Well . . . after spending nearly 10k on the EGR system - it wont pass Smog. Its Saturday so I cant take it in to be checked . . . so Im a little unhappy. Smog guy says maybe if I drive it the sensors will reset themselves . . . I have little faith in this. So . . . well see.

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Name: J***** L*****
Date: 2020-08-10 15:22:50
Rating: 5
Comment: The employees were very easy to talk to and aimed to please as best as they could. Their great attitudes and relaxed personalities made the car buying experience a pleasure.

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Name: C**** P**** (******
Date: 2020-08-02 19:44:30
Rating: 4
Comment: I drive there almost every morning

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Name: J***** B*****
Date: 2020-07-27 18:53:17
Rating: 5
Comment: This place is great I came this morning to do a oil change Anna the receptionist was polite night get me on my appointment sometime did my oil change for my GMC Yukon highly recommended I will definitely will come here again and again thank you guys

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Name: N*** s (*****
Date: 2020-07-23 19:31:01
Rating: 5
Comment: I came today for an oil change the guys was super fast and did great job thx again

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Name: G** H****
Date: 2020-07-13 16:53:49
Rating: 5
Comment: OMG that was a great experience buying a car from a dealership!! Greg and Justin were absolutely amazing doing that process they were no pressure let me make my right decision and get exactly what I need and one at the beginning before I came I will sure it’s gonna be a lot of pressure me buying a vehicle from a dealership but it was exactly the opposite they were professional kind nice and gave me the great feeling of buying a vehicle!!! So of course I am highly recommended anyone to buy a vehicle from them and for sure I will keep coming to the dealership for oil change service my car and down the road getting a new one!!! So thanks again for a wonderful experience

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Name: B**** C*****
Date: 2020-07-08 23:47:13
Rating: 1
Comment: Bad service

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Name: F*** R*****
Date: 2020-03-06 06:00:26
Rating: 5
Comment: Ive purchased a Chevrolet Silverado pickup from here and parts are great... staff are friendly. Good service.

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Name: M****** M****
Date: 2020-03-02 13:44:18
Rating: 5
Comment: Always a pleasure courteous reliable service

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Name: j**** l**
Date: 2020-01-17 07:21:32
Rating: 1
Comment: I recently got a car there and everything started off really well I liked the car and was ready to buy it as we talked I told them I didn’t need anything from them my bank that I was going through is we’re I wanted to that part through after doing that I was given the impression that would be my total amount so I went through everything later on I found out that there was more added onto the deal. And when i talked to one of the guys there I was told to bring it back and there would not be any restocking fee too it but when I came back with the car it was bs they had no intention on taking the car back despite the fact I was told one price but given a different one. I would recommend that if loo anybody goes to them pay close attention to everything as a Matter of fact I would not recommend anybody to go to them. I was at point on coming back to them in the near future for another vehicle but after this I will never go back to them. Watch out for the smooth talker there. The person says one thing but really mean something else $$$$$ not really looking out for there customers just there own pockets

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Name: D***** E******
Date: 2019-11-12 18:20:47
Rating: 1
Comment: I purchased a new GMC Canyon over the internet. They delivered the vehicle to my home state of Oregon at my expense. The vehicle was slightly damaged. I reported it immediately and they contacted me to see what went wrong. They went into the we have perfect procedures and this couldnt have happened. If that was true, they should have taken pictures when they delivered the vehicle and they didnt. So now it is my fault and not theirs. Im stuck with the repairs. NOT FAIR. They are not concerned with customer satisfaction. Beware.........

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Name: D****** R***
Date: 2019-11-04 22:23:55
Rating: 5
Comment: Great customer service.

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Name: W****** W*******
Date: 2019-11-03 21:29:59
Rating: 5
Comment: Nice reps. We came to test drive, had a good conversation with the sales rep, and the sales manager, and left.Didnt hard sell us, and made it clear they wanted our business.All in all, a decent experience.

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Name: J** G******
Date: 2019-09-21 15:29:54
Rating: 2
Comment: Poor service under new management, excessive prices

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Name: K******* L********
Date: 2019-08-04 15:52:29
Rating: 1
Comment: I stopped by this place because I saw the car I wanted in the parking lot. The young salesman was nice, the manager was nice at first but became very pushy trying to get my information and saying he would fix some bumps on the car for free. Said he would sell it to me for 14k but when I saw the hidden fees they tried to get me to pay over 3k more. Don’t go here it’s a scam.

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Name: J*** M*
Date: 2019-08-03 03:31:13
Rating: 5
Comment: To Johnny Ram, Eric Khalid, Yo-yo, & Team!Thank so much for working with me and helping me find the best deal on a car! These guys know there stuff and are very professional. Highly recommend them!

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Name: M D*
Date: 2019-07-10 02:32:27
Rating: 1
Comment: If i could give this dealer a negative rating i would. At first they were nice and persistent to sell the vehicle then after signing taking the suv everything changed for the worst! It takes multiple calls to get service! I work long hrs so I can only take my vehicle after hrs for service!!! It never fails the sales people there are indifferent and rude!!!! People please take your hard earned money elsewhere! Owner (Johnny) please hire sales people that1. Have decent people skills2. If not good people can damn well fake it to sale3. CareThe people who move the cars and clean them are nice and for that i will give them 1 star!Soon to cancel my service agreement there and go somewhere else that actually cares about costumers!P.S the sales man that has that creepy mustache, please reconsidere having it.

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Name: E** H*****
Date: 2019-06-23 01:28:14
Rating: 5
Comment: Service is excellent, that is why I have my car service there. I do recommend others to see you. VERY VERY HAPPY.

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Name: E*** B******
Date: 2019-06-16 20:44:38
Rating: 5
Comment: After being turned down at numerous dealership, i was frustrated that i could not get a truck. I went to Hanlees GMC a little skeptical because i had been told that I was approved for a loan just to be told later that i was not or that i needed thousands of dollars as downpayment. However that was not that case here, the salesman Cesar showed me a truck and went through the process with ease. I want to thank Aj the sales manager for finding the bank that was willing to work with my bad credit. Highly recommend working with cesar and A

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Name: R****** C*******
Date: 2019-05-23 23:49:20
Rating: 5
Comment: We can trusted in this dealership

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Name: M****** S********
Date: 2019-05-06 12:06:26
Rating: 4
Comment: Service is good parts is over the top ask for Brian hes more than helpful....

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Name: R*** T*** C******
Date: 2019-05-03 07:02:40
Rating: 5
Comment: A Good place. I love it

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Name: B** R******
Date: 2019-05-03 01:46:28
Rating: 1
Comment: AVOID THIS DEALERSHIP! These are the type of sales people everyone hates. I found a truck they were advertising for sale in fresno. I called and they said it was a rebate for the 18 year model and the price was good. So i made the deal over the phone and paperwork via the web. Told the sales manager its a 4hr drive so i would like the truck to be ready when i arrive to make a quick turn around. I drive 4 hrs to buy the truck and when i get there the truck has a hole in the dashboard on the passenger side. This is a brand new truck with only 10 miles on it. Never once did they mention the issue with the dash. The point of buying a NEW Truck is that its new and free of damage. I told them that this is not acceptable and they then tried to sell me a 2019 for an additional 7000 dollars. What a scam. At that point i felt stuck since they only had the one 2018 and unless i wanted to drive home 4hrs without a truck or cash up 7k I was stuck with this deal. Then on top of it the dealer installed options were missing.The dealership is also very dirty and run down. Im sure it will be out of business soon. STAY AWAY!!!!

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Name: L*** A
Date: 2019-04-19 19:43:54
Rating: 1
Comment: I called to get estimates for some work on my 2005 GMC Yukon. I was given a appointment and no quote for the estimates. I expressed I wanted estimates only. I arrived on Friday April 12.2019 at 1030. I was told that they would need to keep my car all day, Joe Perry the service worker would call me when they had the estimates. He handed me a paper and said sign there.. I said what is this permission to look at the car? he said yes and walked off.. I signed it under the impression that it was a work order to authorize them to just look at the car. Joe Perry called me at about 1:45 with estimates that were extremely high. He said over 2 grand for breaks and roters, and several hundred dollars for the rest including a Belt that would cost me 300.00...I told him I needed to talk to my husband and would like to pick up the car. He said to give him an hour and he would have it put back together. I asked him what the charges were for the estimates/diagnostic ..He said 437.50..I arrived with my husband shocked at this price. My husband asked Joe several times For what work? there was no work done to our car. Joe responded by telling him I signed an agreement to pay between $400-$700.00 I should be lucky he didnt charge us the $700.00!. At no time what so ever did anyone go over the possible charges with me before I left my car there. Nobody told me verbally that I could be responsible for fees between 400 and 700 dollars. Nobody went over the work order and discussed the charges for the estimates. It was very unprofessional of him to tell us he could of charged us more ! and we should be glad he didnt. We had to pay to get our car back but felt strongly that we were taken advantage of and greatly over charged. We would like to receive some kind of refund on the charges.Any other car dealership would give you an estimate up front to do the work.. most dealerships have a flat rate to get estimates. Also looking on your web site I see you also have specials on breaks and rotters which was never discussed with us or did anyone inform us about this. We will be following up with a more formal complaint and take appropriate steps in this matter. There is clearly some shady and unprofessional business being done here. There is no way I can with good conscious recommend this dealership to anyone.

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Name: M******* M*****
Date: 2019-03-29 17:58:21
Rating: 1
Comment: Manager & sales persons take advantage & hide fees at the moment of the sale of car!

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Name: J**** M****
Date: 2019-03-13 09:05:43
Rating: 4
Comment: To get car parts for my 2006 Pontiac

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Name: A**** C*******
Date: 2019-03-09 05:38:54
Rating: 1
Comment: Khalid is the most unprofessional finance director. Happy with the vehicle, he must find another job....very rude and makes you feel like you have no say in the paperwork. Not good! Cesar is wounderful. Please promote him he would be great at finances.

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Name: M****** A***** (**********
Date: 2019-02-28 07:30:40
Rating: 5
Comment: Great place to buy a car

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Name: T H*
Date: 2019-02-24 00:15:14
Rating: 1
Comment: This started out great.But .......my return lease of my first vehicle and the whole process was not explained at all.I was told not to worry about it and at the time I should’ve asked more questions but was trusting and relying on the knowledge of a salesman.I should not have done this.At this point I don’t even know what to expect form my return Lease.I also wanted a remote starter in my car. After Taking my vehicle home and realizing it did not have one I called the dealership. They told me I couldGet one installed for under $200. I figured that would not be at an issue for me and settled.I did phone around to quite a few places and was told it be about $800 to get one installed.I have Talked to Justin at The dealership who returned another email of mine suggesting a place that would also cost $800 .You think it would be in their best interest to follow up and call me.... they have not and They have not replied to my last email.The inside of this place needs an extreme makeover. It would be nice if it was brighter inside and cleaner.My first leased vehicle was from Stewart Chevrolet in Colma California And the only reason I did not go back to them was because they were so far away. I wish I would’ve.They have the best customer service and when I first least my vehicle they checked in with me on two different occasions to see if I was a happy customer. I was extremely happy.They had asked me if they could do anything to make the experience better and just receiving a phone call, was acknowledgment of their great customer service.I wish I could’ve left a better review 😞UPDATE:What is the owners name? I would like to speak to the owner as the employees do not return my calls!

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Name: K******* M*****
Date: 2019-02-21 00:16:10
Rating: 5
Comment: Great service!

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Name: I**** M***
Date: 2019-02-17 02:57:51
Rating: 3
Comment: It ok

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Name: S***** V******* (******
Date: 2019-02-08 14:22:49
Rating: 1
Comment: Started well, ended up horrible!! The one star for the salesman that helped me. Both are new and young, very pleasant and nice. No stars to Khalid horrible service will never work with him. I was about to sign the contract and ended up leaving. He insisted that I take a extended warranty and not pay the taxes on the vehicle. He wanted me to finance the warranty and taxes!!! Very pushy tactics..

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Name: M*** B****
Date: 2019-01-31 06:48:18
Rating: 5
Comment: This is the Dealer to use if you bought used or new the service department will work with you. My vehicle is a 1998 GMC 1500 extended cab Z71 off-road package an its been serviced here every day since.. They will treat you as family as if its your first service visit or the next service visit after 20 years of servicing my own vehicle...Thank YouHilltop GMC

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Name: R***** R******
Date: 2019-01-29 23:28:21
Rating: 5
Comment: Got me in and out and was about $400 cheaper then the dealership in San Leandro. Will definitely return if I need something from the dealer done to my Duramax!!!

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Name: C****** S********
Date: 2019-01-12 19:02:45
Rating: 5
Comment: Got a quick expert full synthetic diesel oil change here. inspected everything topped off fluids didnt try to sell me services I didnt need. Highly recommended.

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Name: D*** B****
Date: 2018-12-19 03:10:20
Rating: 5
Comment: Took good care of me, and repairs 100% covered

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Name: D***** F********
Date: 2018-12-08 02:18:19
Rating: 5
Comment: Customer service (Jose) was incredible.

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Name: H**** D***
Date: 2018-10-03 18:18:10
Rating: 3
Comment: Nice people

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Name: d******
Date: 2018-10-01 20:15:34
Rating: 1
Comment: Place is a joke, i been trying to cancel an external warranty since july, and until now i been waiting on my refund, its funny my family brought 3 cars from this place last year but after this i will never go back to do any kind of deal with them.

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Name: J*** T**********
Date: 2018-09-30 17:55:13
Rating: 5
Comment: The Service Dept has always been very accommodating

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Name: I** L****
Date: 2018-08-19 04:58:53
Rating: 5
Comment: Very good and support local business as always.

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Name: L***** H****
Date: 2018-07-26 13:06:49
Rating: 2
Comment: Not satisfied

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Name: Q**** A*****
Date: 2018-07-17 19:54:43
Rating: 5
Comment: 👍 service & awesome employees

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Name: 9** T*****
Date: 2018-07-04 05:48:08
Rating: 4
Comment: Convenient location and great service.

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Name: D*** S*****
Date: 2018-06-25 20:17:46
Rating: 1
Comment: They tell you one thing and in the end it is another...

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Name: R*** V********
Date: 2018-06-11 09:36:48
Rating: 1
Comment: Sketchy sales people. Hard sell.

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Name: l**** w******
Date: 2018-05-20 17:05:06
Rating: 4
Comment: Good care center for my ss

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Name: A******** D********
Date: 2018-05-12 23:44:26
Rating: 5
Comment: GMC

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Name: F**** �** N******* F****
Date: 2018-05-12 20:44:51
Rating: 1
Comment: Becareful here to service department will try to rip you off all day .

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Name: A***** F******
Date: 2018-03-12 22:24:35
Rating: 1
Comment: Was trying to get a part from there they never answered

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Name: A******
Date: 2018-02-20 01:06:59
Rating: 1
Comment: Horrible place, horrible service! I know theyre trying to sell, its their job, BUT these people were waaaay too pushy and rude when I didnt want to purshase a car there.

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Name: R***** O****
Date: 2018-02-09 01:43:18
Rating: 1
Comment: This is absolutely the worst follow up service on the car I purchased at this place. I’m telling everyone look elsewhere for your new or used car I’ve called about my registration and they told me they overnighted it FedEx and I still did not receive it. So I called FedEx and there’s no record by my address and they can track it by my address they’ve lied over and over they don’t return your phone calls so look elsewhere I do notRecommend this place at all. Lying bastards. But they call when they want to sell you the car believe me and I’m not the only bad review.

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Name: O*** E***
Date: 2017-11-24 15:07:48
Rating: 3
Comment: Ok

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Name: M***** M*******
Date: 2017-11-15 00:19:01
Rating: 5
Comment: The salesperson DAVID was courteous, professional and listened us -- we told him what we needed and he worked with us to find the perfect vehicle. NOT ONCE did we feel pressured. It was very nice to work with DAVID he made our experience purchasing our new vehicle flawless. Thanks David -- We will tell our friends about your GMC dealership.

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Name: A******* G********
Date: 2017-11-09 22:30:00
Rating: 5
Comment: My experience was excellent.My sales consultant was Cesar he was great.He was very determined and very nice I was so happy I had the pleasure of meeting him.Everyone that works there was nice and makes you feel welcomed they were helpful with my children as well.They also move very quickly I was only there for a few hours and out with my brand new car Im excited 😀😀😀😀.Thank you Cesar for you help!Great service, very friendly, top job

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Name: J******* L**
Date: 2017-10-11 19:25:54
Rating: 1
Comment: Terribly irresponsible. They sold a vehicle with broken stereo and didnt care any warranty. No interested in a fair deal but only taking more money from buyers. It was my mistake to trust these guys.============Its just your standard quality. When I complain about this, everyone in your shop was transferring my call to another. It is very strategic and a teamplay. I bought nissan leaf through the dealer Cezar, but I realized everyone else is not different from him. Im using the car without stereo cause you didnt give me the sd card and you dont take any responsibility of it.

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Name: m****** p****
Date: 2017-10-06 23:08:05
Rating: 1
Comment: I purchased my vehicle on 8:15 2017 I was taken for a test drive where someone hit me from behind the salesperson in the vehicle with me did not want to get the information from the driver that hit us instead he asked the driver to follow us back to the car dealership I kept telling him you should get his license or at least take a picture of it he did not listen. By then I was very upset I had to wait a long time to purchase the car which I was paying cash for . Then I had to wait to see a finance person to draw up my paperwork I waited a long time for that also once he drew up my paperwork he asked me if I wanted to sign up for a vehicle contract a warranty that I would pay in order to have coverage for replacement parts on my car. I did go ahead and pay him the $2,000 which then I also mentioned that if I find a better deal I will go with someone else. Well I end up finding a better deal he never informed me that I would have to wait a long long long long time for my refund which Im still waiting for until this very day its almost been a month now and Im still waiting for my refund of $2,000 the moral of the story is dont buy your car from hanlees

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Name: J F******
Date: 2017-06-26 04:30:27
Rating: 3
Comment: Under new ownership

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Name: J***** A******
Date: 2017-02-02 03:03:55
Rating: 5
Comment: Excellent staff

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Name: J***** S*****
Date: 2017-01-16 19:58:04
Rating: 5
Comment: The service department is great. Joe, the service manager, is always attentive. I always come here for service and oil changes on my car.

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Name: J**** J****
Date: 2016-12-31 16:01:48
Rating: 5
Comment: Had to get a recall said it would be a couple hours was done in 45 min sweet thanks guys

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Name: M*** N******
Date: 2016-12-10 23:43:40
Rating: 4
Comment: Pleasant. No answer to phone message left.

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Name: N*** P*********
Date: 2016-12-08 17:29:43
Rating: 5
Comment: Perfect service! Expensive but worth it.

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Name: K** J******
Date: 2016-11-24 15:36:43
Rating: 5
Comment: Im loving this dealership there great

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Name: i**** h****
Date: 2016-10-27 01:34:55
Rating: 5
Comment: Hilltop Buick has always treated me with respect and always give me good service for my car. I recommend them to anyone.

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Name: W***** W*****
Date: 2016-10-26 19:25:32
Rating: 5
Comment: Very reliable and helpful people at the GMC Hanlees and hilltop also very helpful dealers like Diana sales lady and also sales manager Khalid

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Name: J*** M*******
Date: 2016-09-26 19:34:31
Rating: 4
Comment: Just like any other dealership. Will try their best to get more money out of you. Nothing special. I did get a good deal on the truck though. Thats why 4 stars.

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Name: E**** M*******
Date: 2016-08-31 17:59:39
Rating: 3
Comment: Great job on my oil change! In and out within the hour and worth the $50!

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Name: s***** M****
Date: 2016-07-17 06:52:36
Rating: 5
Comment: This is gear place to work very good Management

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Name: K** B*****
Date: 2016-02-06 20:15:40
Rating: 1
Comment: This place is a real scam! The phone numbers are now disconnected, the car we bought they added all sorts of GAP insurance and extended warranties to. We told them we didnt want any of that but when the contracts arrived there they were. We cannot reach the now defunct dealership and must try to deal directly with GM. Hope they are more honorable than these guys.

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Name: W**** B******
Date: 2015-11-30 22:54:29
Rating: 1
Comment: These guys were horrible. They told me that they only have one enclave on lot and that I have to wait six to eight weeks to ask again.Oh and after that he said that if I did not want to come to the dealership and talk to him he is not interested in my business.No wonder buick is a deal brand.