Hanlees Hilltop Nissan

---

Name: M****** L******
Date: 2024-05-17 22:51:03
Rating: 5
Comment: Tiffany was so helpful and so sweet! I had an amazing experience buying my vehicle.

---

Name: J****** W*********
Date: 2024-05-17 13:37:02
Rating: 5
Comment: Another dealership location did not complete the service, but this one swiftly found the issues and completed the work. They were also very attentive and thorough to ensure I left satisfied with my car worries.

---

Name: D**** B**** k**
Date: 2024-05-15 16:49:44
Rating: 3
Comment: I brought my 2013 altima in for a hood latch recall.Service advisor was nice, and vehicle was finished in a timely manner.However, all of hood fasteners were present and new when I brought my vehicle in for service, but now most are now missing or damaged after getting it back.

---

Name: M**** L*******
Date: 2024-05-10 16:26:14
Rating: 5
Comment: It was good, all employees are nice, attentive, and reminding me for my car appointments, thank you, I’m a customer since 2012, have great day.

---

Name: A***** T******
Date: 2024-05-09 04:07:09
Rating: 3
Comment: Bought a used car from here in May 2024. Overall experience was good initially, then dropped to okay.The good: salesman was no pressure, price was decent, and they didnt try to harangue me into financing it or getting a warranty. I noticed a couple of things wrong (alignment, spark plugs not inspected & replaced, car needed detailing, and fob battery). I left it with them and they did get it aligned.The disappointing:  The wash and detailing didnt happen, neither did the key fob battery replacement. They said they were going to inspect the spark plugs and I asked them to replace them since theyd be in there anyways (since that is what the service interval required it); they did inspect but did not replace it. When I picked it up the car it had a chip in the windshield. I suppose I could have made a fuss about it, but it was 6.30pm, Service was closed, and I had driven from San Francisco to pick it up - I didnt want to waste time arguing and doing another roundtrip.Conclusion: Id buy from them again, but Id make sure to take the day off when doing the pickup so I have enough time to be a PITA if things are not as promised.

---

Name: D***** J******
Date: 2024-04-15 18:15:25
Rating: 5
Comment: Above and beyond customer service

---

Name: C**** Y**
Date: 2024-04-03 21:13:34
Rating: 5
Comment: Employee is friendly and patient. Fast and efficient

---

Name: P******* P****
Date: 2024-03-26 18:49:23
Rating: 5
Comment: Everyone there were very courteous and helpful

---

Name: U***** O*****
Date: 2024-03-15 16:59:04
Rating: 1
Comment: I called to check on a trade, theyre business must be awesome because they just left me on hold 2 times, taking my business somewhere else.

---

Name: L**** P****************
Date: 2024-02-13 23:12:08
Rating: 5
Comment: Gregg Navarro is the new general sales manager there, and hes very nice and very helpful

---

Name: V**** D******
Date: 2024-01-31 02:57:36
Rating: 1
Comment: Nissan hanlees, stop participating in the nationwide courtesy charging of thier patrons & loyal EV customers.This is one of the reason why I decided on the Nissan leaf bc of the good faith courtesy charging option. Now after purchased it seems that Hanlees Nissan Richmond Ca has turned thier backs from Nissan EV owners by denying them to do courtesy charge...its a real sour note and prolly not buy a car at this dealership in future.

---

Name: d** m**
Date: 2023-12-31 17:49:53
Rating: 4
Comment: Got a great deal on my new armada shopped around but couldnt find a better deal, had detailing and 2nd key issues from the start but Anna took care of it quickly thats customer service

---

Name: C*** F***
Date: 2023-12-28 19:05:48
Rating: 1
Comment: Literally the scum of the earth please do not do business with them they are money starving people who do not care about their customers if I could give 0 stars I would

---

Name: A*****
Date: 2023-11-15 14:45:54
Rating: 5
Comment: Hilltop Nissan always takes care of me never have any problems a very respectable staff in the service department as well as the receptionist department sara in the rep area was able to get my Lyft scheduled quickly as well as the fast work being done by the mechanics thanks again for great service 🚗👍😃

---

Name: M** B****
Date: 2023-11-02 01:17:22
Rating: 5
Comment: I was looking for a car for so long and I got help from James the manager he made my worries go away and I found a good price on my brand new car

---

Name: K** B****
Date: 2023-10-24 14:32:13
Rating: 5
Comment: It was a great leasing experience from start to finish.

---

Name: S***** T*****
Date: 2023-10-02 02:33:39
Rating: 5
Comment: Got a brand new car at a great deal. Great customer service from beginning to end!!!

---

Name: S***** P*** L***
Date: 2023-09-22 23:28:28
Rating: 1
Comment: I keep getting spam from this place no matter how many times I try to unsubscribe or block the email address. I live nowhere close to Richmond CA.

---

Name: S*****
Date: 2023-08-25 03:50:37
Rating: 5
Comment: The salesperson was friendly and welcoming. At no point we felt pressured into purchasing something more expensive than what we budgeted for. We got a good deal. The purchase went super smooth. Id definitely shop at the the Hilltop Nissan location again.

---

Name: T****** G*****
Date: 2023-07-27 19:20:37
Rating: 5
Comment: I had a very good experience Nissan, Roberto and Mike were gems to work with thank you for your outstanding business. I appreciate your service.

---

Name: B*** U*******
Date: 2023-07-10 22:39:00
Rating: 4
Comment: It was an enjoyable experience. I love my new car.

---

Name: J*** N******
Date: 2023-07-07 13:19:55
Rating: 4
Comment: Too much time spent on buying the car (4 hours),

---

Name: L P
Date: 2023-06-28 05:01:16
Rating: 5
Comment: We bought Nissan Pathfinder in April. We had a wonderful experience with Mr. Roberto Rodriguez! We highly recommend him on your next car purchase. So five stars for you Mr. Roberto!!!As for the Finance, it wasnt the best experience with Milton- very unprofessional unfortunately. Anyway, we had to resolve our issue directly with the optional insurance company and thankfully, this was already taken care of.

---

Name: A******* K****
Date: 2023-05-10 22:30:36
Rating: 1
Comment: My experience of working with these guys was very poor. They go back on their words in less than 15 minutes. Their communication is highly confusing even in the physical store. Please avoid visiting this place.

---

Name: H***** P******
Date: 2023-05-05 18:18:01
Rating: 5
Comment: When I brought my car in for a funny noise it was making I was extremely concerned. The service girl at the desk, I think her name was vivian called me to tell me what was wrong as soon as the techs found the problem. She was was knowledgably and Friendly and answered all my questions. When my car was almost ready she even informed me I was due for an oil change (which i forgot) the tech was there when I paid and was very nice. I will definitely be back!

---

Name: C******
Date: 2023-05-02 02:50:39
Rating: 1
Comment: Lets start with the Avoiding a warranty issue Nissan knows they have a key malfunction when you replace your batteries on your key fob. Google what Im saying the CSA which was female try to tell me that the batteries need to be replaced in my fob but I told her. That I already did that and now I have no locking or unlocking of my buttons which is frustrating. When somebody tells you to replace the batteries and then. When? You replace the batteries the key stops working 100%. So this is what we call another scam by Nissan. That avoids taking responsibility for their piece of c*** car. The 2019 Nissan sentra has so many recalls so many lemon defects. But they dont want to fix it said from Nissan. what Ive been told that Nissan has locking software and hardware. To where no one can replace your key unless you go to Nissan itself which is not legal. I installed a bypass cable to get around Nissans so called defective key fobs when its really them blocking everybody from getting a replacement key outside of their company which is sad but once I installed the 2017 ADC bypass cable for nissan sentra Boom I can reprogram my key with not defects I can unlock my car lock my car walk up and push the button on the door and now my key fob works so Another example of Nissan trying to take more money from the consumer because their Company is a lemon source. Dont ever buy me? Song dont ever believe what service technician tells you because they will lie to your face because they do not get paid for a warranty job

---

Name: C******
Date: 2023-04-25 00:26:38
Rating: 5
Comment: If youre looking to buy a car Josh is your guy! Very professional, knowledgeable, efficient, and helpul. Incredible customer service. He will make sure you leave satisfied.

---

Name: A** B****
Date: 2023-04-20 03:45:29
Rating: 5
Comment: If youre ever in need of a car. Look for Joshua Sasoy. Highly recommended. Thank you!

---

Name: R**
Date: 2023-04-20 03:38:03
Rating: 5
Comment: Josh was a complete professional. He understood what I was looking for and worked with me to get a great deal.

---

Name: J*** G*****
Date: 2023-04-19 18:57:52
Rating: 1
Comment: I brought my car for service, and because I did not have an appointment, I was told that it will be two hours for the service, but if I come back the next day, If will be faster. So I make the appointment and when I dropped the car the Girl said that it will be one and a half hour. I told her that I have an appointment in orderto get faster service. But I wait there for 1 hour and 45 minutes and asked for the car they have not even started, and I was told that it will be at least another 45 minutes to wait.The Technician s were just walking around and acting like they dont care about it. I did have to get my car out of that place. They are so irresponsible. They dont respect other people time.

---

Name: J**** S****
Date: 2023-04-17 08:11:22
Rating: 5
Comment: Had a pleasant experience visiting Nissan, was just looking around. Met a guy named Joshua, definitely will ask about him when I am in the market.

---

Name: M**** T****
Date: 2023-04-17 01:07:00
Rating: 5
Comment: I had the awesome pleasure of working wit joshy. He got me in the perfect car for a great price and interest rate. Highly recommend working with him!!!

---

Name: A***** J******
Date: 2023-04-16 23:05:09
Rating: 5
Comment: Had the pleasure of working with Josh. He was very patient with me and helped me find the car that I wanted at a great price. Highly recommend working with him!

---

Name: K*** P******
Date: 2023-04-16 20:02:34
Rating: 5
Comment: Called to schedule an appointment to see a car with Josh Sasoy and he replied quickly. When I came in he was very accommodating and knowledgeable about the cars and gave us some options. Answered all our questions.

---

Name: S***** S**********
Date: 2023-04-16 19:22:32
Rating: 5
Comment: Had the pleasure of working with Joshua. He was very knowledgeable about the inventory and patient with my family

---

Name: c***** O****
Date: 2023-04-16 06:54:43
Rating: 5
Comment: Was able to purchase a brand new Nissan Altima thanks to the help of Mr. Roberto Rodriguez at Hanless Hilltop Nissan. He was very informative and helpful throughout the entire process.

---

Name: C****** S****
Date: 2023-04-16 05:08:48
Rating: 5
Comment: Joshua was a considerate and knowledgeable salesman. Through him I fell in love with my 2023 Rogue and he made the entire process a breeze. Joshua is definitely a salesman I recommend!

---

Name: M*** A** M******
Date: 2023-04-16 02:57:01
Rating: 5
Comment: Joshua Sasoy gave me a lot of options for me to get my first car… it’s like a dream car at the price I like.

---

Name: R******** R****
Date: 2023-04-15 23:51:19
Rating: 5
Comment: Amina is incredibly friendly in she’s my only saleswoman that I will be working with 🙏🏼

---

Name: M***** K**** A****
Date: 2023-04-15 22:43:22
Rating: 5
Comment: Amina very knowledgeable and amazing sales person

---

Name: S**** M****
Date: 2023-04-15 22:41:29
Rating: 5
Comment: Amina is an amazing person, She walked me through my buying process. I have no knowledge in auto loans however she explained everything clearly. I’m sending people your way. Thank you!

---

Name: S**** M*******
Date: 2023-04-15 21:08:23
Rating: 5
Comment: Thank you so much iam so grateful for your services and thanks to amina Alili for helping me

---

Name: R*** Z*******
Date: 2023-04-15 19:37:47
Rating: 5
Comment: My mom was in need of a new car and we decided to go to Hanlees in Richmond. The young man who helped us, Enrique, was professional and was very knowledgeable about the vehicle she was interested in. I would definitely recommend that you speak with Enrique if you need a car!

---

Name: R*** M*
Date: 2023-04-15 03:55:41
Rating: 5
Comment: Went over to Hanlees Hilltop Nissan looking for a new vehicle. The staff there is great! Talk to a very nice young man Enrique. He was very knowledgeable and answered all my questions, great service!!

---

Name: S****** A*****
Date: 2023-04-15 01:07:36
Rating: 5
Comment: Amina is very kind and honest salesperson I’m never going to buy from anyone else

---

Name: j**** t****
Date: 2023-04-15 01:00:04
Rating: 5
Comment: I have dealt with a lot of cars salesman in the past, but by far the best experience was with Josh. He’s was really respectful, helpful and above all else he was honest every step of the way. I never felt like he was trying to get one over on me. I know when it comes time for I myself or anyone I know to go car shopping. I will be sending them Josh’s way

---

Name: K***** R****
Date: 2023-04-15 00:53:34
Rating: 5
Comment: Amina was absolutely AMAZING!!! This is the second car I’ve purchased from her. Amina is very professional, kind, and caring. She made my purchase personal and enjoyable. I love working with her and I refuse to do business with any other dealership because of her. Thank you so much Amina!

---

Name: O*** R*****
Date: 2023-04-15 00:30:45
Rating: 5
Comment: Amazing customer service! Enrique was very helpful.100% recommend

---

Name: C***** B*******
Date: 2023-04-12 19:05:44
Rating: 5
Comment: Amazing customer service! Josh was very helpful and patient with me while walking me through the whole process. Everyone is friendly and very courteous, if you need a car this is definitely the place to go!

---

Name: F************* d* L***
Date: 2023-04-11 16:20:18
Rating: 5
Comment: Met with Roberto Rodriguez as my Salesperson and Orlando Very kind, friendly, genuine, and went above as well as beyond. I was treated like a human and not just a company’s income. The financial department is helpful with patience as well. I highly recommend Going to Hanlees for your next automobile purchase(s). I feel like you won’t be dissatisfied nor disappointed and will walk out with a vehicle meant for you! The process is long but well worth it!

---

Name: R******** M******
Date: 2023-04-11 01:03:55
Rating: 5
Comment: Had an awesome experience thanks to Roberto Rodriguez at Hanlees Hilltop Nissan. I ended up getting a Nissan Altima! Great customer service from Mr. Roberto Rodriguez, if you need a car go to him!

---

Name: M****** R********
Date: 2023-04-10 20:02:49
Rating: 5
Comment: I had an amazing experience at Hanlees Hilltop Nissan thanks to Mr. Roberto Rodriguez. I was able to test drive a Nissan Altima without feeling pressured into buying the car if I didn’t end up liking it. I would definately recommend going to Hanlees Hilltop Nissan and asking for Roberto Rodriguez!

---

Name: D****** S******
Date: 2023-03-26 04:13:08
Rating: 1
Comment: I spoke to a salesman about a specific vehicle I was interested in purchasing. I made an appointment to see it and confirmed with the salesman the same day. After a long drive, I arrived and learned that the vehicle had already been purchased the day before I confirmed our appointment, which he conveniently failed to mention on the phone. He then tried to sell me on a vehicle that was two times more expensive. I understand its a business, but unethical sales tactics such as this bait-and-switch is dishonest and I would not recommend buying a vehicle here.

---

Name: c**** o****
Date: 2023-03-24 19:39:29
Rating: 1
Comment: Was charged to find out why truck would not smog and they used the wrong obd2 meter and then charged again to use the right one. Still does not pass smog

---

Name: s****** w*******
Date: 2023-02-28 20:38:36
Rating: 5
Comment: Hanlees Hilltop Nissan is the best, they have the best sales workers, Wonderful customer service and hospitality.

---

Name: R** A******
Date: 2023-02-27 00:10:21
Rating: 5
Comment: Amina was very proactive in getting my vehicle

---

Name: S***** M*****
Date: 2023-02-13 19:07:28
Rating: 2
Comment: Im answering yes to the above question, but in truth, I have no idea as to whether the work was performed correctly the first time. Furthermore, no spoken details were conveyed to me as to the work that was done. I expected to hear we checked your tires for air pressure, or your tires should be replaced soon, or we wiped your dashboard/vacuumed carpet, or topped off fluids just some pleasantries appreciating my business as a returning customer!

---

Name: K*** G***** E****
Date: 2022-10-09 20:51:57
Rating: 4
Comment: Friendly & timely service, although cashier was not overly nice 😒 asked to change TV...also, should have complimentary coffee available 😀

---

Name: A***** R******** H******
Date: 2022-08-07 05:22:42
Rating: 5
Comment: Hi everyone!! If you need help getting a refund for your Gap insurance then go to my Trent for help because he helped me out so much with my car situation and he can help you too!! I guarantee it!!Thanks for listening

---

Name: r*** B*****
Date: 2022-07-18 20:49:12
Rating: 1
Comment: Worst dealer ever. I call many times to the part department no answers. I when there in person, nobody could tell me when they are coming back. The lady in the front it’s useless playing games in her cell. I ask twice, what time are they coming back? Her respond, I don’t know. Like she it’s scare to tell. This it’s not my first bad experience with this dealer. Useless.

---

Name: C**** J****
Date: 2022-06-17 23:48:04
Rating: 1
Comment: I made a deposit on a new car in March, which they told me had been authorized for delivery from the factory in 2-4 months. I received a call about a month later, to my surprise, saying my car had arrived. The agent that left the message was unavailable every time I tried to call back, for weeks. When I called today, I was told that the factory had discontinued my car, so the order was never approved, so 3 months later, Im starting over with a different dealer. I understand its a tough time to buy a car, but I dont understand why they couldnt take my calls or tell me sooner that the order wasnt approved after Id given them a deposit.

---

Name: S** S****
Date: 2022-06-07 00:27:16
Rating: 1
Comment: I had the worst experience ever with them. they were trying to fix the car that I bought for $2,000 for $5,600, outrages. They lie about the parts that need to be fixed. Eventually fixed my car with some You tube video and less than $200.

---

Name: R**** K******
Date: 2022-04-03 18:18:01
Rating: 1
Comment: Ive been asked to be taken off your list many times. I am not a customer, never have been, yet I keep getting messages in my inbox directed to someone named Rachelle.Last time I said Id actually leave a review if you keep emailing me, so here you go.Youre welcome.

---

Name: J****** L
Date: 2022-02-26 02:15:14
Rating: 1
Comment: Not a good experience. They tried to sell me a $34K MSRP vehicle for almost $39K and tried to tell me I was doing my math wrong when the payment was way over what it should be. Go ahead and try to gouge customers now, they will remember and dont be surprised when you are back to hundreds of vehicles in stock in the future and customers are not coming back.

---

Name: T********* P***********
Date: 2022-02-20 15:06:29
Rating: 5
Comment: Everyone at Hanlees Hilltop Nissan were extremely helpful and customer service was outstanding. I will definitely be coming back to them and will most definitely recommend this place to friends and family.

---

Name: j***** h*******
Date: 2022-01-10 20:32:52
Rating: 5
Comment: In for an oil change and diagnosis of some concerns. Anthony Colombo was as always very professional, friendly and and efficient.. I will be back for the repairs that were recommended.

---

Name: L**** A****
Date: 2021-11-15 23:39:53
Rating: 5
Comment: Had an amazing experience buying my first car. The staff is very friendly, kind, and funny! They answer every question and accommodate the best they can to get you a deal you are comfortable with. Trent did a great job and he was hilarious! As well as Arnold, who did a great job showing the car and answering every question! Would highly recommend!!

---

Name: H***** M*****
Date: 2021-10-23 16:49:05
Rating: 1
Comment: I had a horrible experience! I bought a used vehicle and Trent in financing screwed up my paperwork and gave the DMV the name of some other customer. It took over 1 year to get my license plate and registration and all without even an apology. I will never do business at Hanlees Hilltop Nissan again. Buyer beware!

---

Name: I B
Date: 2021-05-28 23:06:24
Rating: 3
Comment: I came here a few years ago to trade in my car. I chatted with someone online about a Nissan Rogue or Nissan Kicks, but was more interested in a Nissan Kicks. When I got there he told me they sold out of the Nissan Kicks. When I was trading in my car it was in my brothers name and he didnt have to be there,he didnt even sign anything, I kept asking the sales guy he said dont worry. I did end up getting the car in my name, which was my plan. I was here for a very long time, like 6 hours. This is my first car in my name so I expected the interest to be high. I read the contract (afterwards at a later time) and all I can say is I was ripped off with my trade in. My fault for not reading beforehand. About a week or two later I also had issues with my check engine light coming on. I did come in a few times to get it resolved but it did turn off and they said they couldnt scan it. It was eventually fixed and I havent had a problem with that. I was told to come back in 8 or 9 months to refinance it. I did and they said to come back after a year of payments. I ended up not refinancing it. The service department is good. I would get my oil changes and the appointments were convenient. I wouldnt purchase a car here again I know what to expect from a dealership and I will take it as a learning experience.

---

Name: B**** S*****
Date: 2021-05-07 21:58:23
Rating: 1
Comment: I’d like to give them 0 star but i couldn’t the manager on sells department, no respect at all never would go to over there, too disappointing

---

Name: S****** G********
Date: 2021-04-18 20:50:07
Rating: 5
Comment: I just got my first ever brand new Nissan Sentra 2021 & I give a lot of thanks to Roberto who helped me find a brand new car! They were so patience & very nice & funny. It was a while that I was signing paperwork but they made my experience super easy & answered all my questions I had. I’m so happy with my new car! Thank you all sooo so much!

---

Name: B M*****
Date: 2021-03-31 03:44:01
Rating: 5
Comment: Absolutely the best customer service period. When buying a new or used car, you want to feel that you are not being taken for a fool and that you are getting a good deal and they really work with your expectations. We went in a bit late and they never changed their great attitude (even though Im sure they wanted to go home) they kept cheered and outgoing at late hours helping us with finance papers etc.. Made our first car buy a great experience. We loved Allan and Roger and everyone that helped us out. Recommend

---

Name: s*** m****
Date: 2021-03-25 19:46:29
Rating: 5
Comment: Robert Lewis made me feel 100 percent comfortable. He was extremely polite and professional. He was friendly and did an excellent job

---

Name: S**** C******
Date: 2021-02-25 01:20:40
Rating: 5
Comment: The employees here are the best. Very helpful and profesional. Service and sales go out and about for you, always come here for service and if your looking for a new car here is the place .

---

Name: D**** E*******
Date: 2021-01-30 00:50:01
Rating: 5
Comment: Buying a new car has never been easier. I had the best sales consultant his name is Jose and I’m definitely going to be recommending him to all my friends and family. He was super informative and let me know about all the cars and the features of them. If you are going to this location, ask for him and he will definitely go above and beyond to get the car you need.

---

Name: c***** m*********
Date: 2021-01-13 17:35:39
Rating: 1
Comment: Hey Trent, how many clients do you want to continue loosing?Advice to all the potential buyers, first we are medical related professionals ( we can read peoples body language) and we are not first time buyers ( we have learn from previous rip offs and previous mistakes from the dealers previously), maybe seems long but worth the advice.We bought a car 2 days ago, the process were very suspicious from the beginning, Andrew the seller: I asked him for the next model above the one we seen and he said it cost 5,000 more when is not, easy to break had to call the manager to negotiate with us, we noticed his anxiety and discomfort with our questions.( Specifically, he broke when after he told us the asking price just for the car, without the fees and other extras, which was $10,000 more than the advertised price shown at the website, at the end we got the car for the advertised price) and then call the manager.The manager: ( I forgot his name) he manage the thing very professional we reach a deal and we agreed on that. BUT..... WAS IT A WORDS GAME? lets see... Because later all the deals agreed looks like they werent at all...Trent on financial: he change the deal we did with the manager, he refused to answer my questions from the beginning about my interest rate and monthly payment before he start printing all the paperwork and he changed the conversation, he stand up for a moment and I saw his monitor the interest was the double agreed and the monthly payment obviously was higher, when we asked for the deal we agreed before (which the manager make us sign) his anxiety was more than noticeably, and had to change everything.2 days after the purchase I went back to the dealer because they offer us a lot of extra things for closing the deal which at the end were charged to the loan, the guy who received me, a Spanish speaker, beard and skinny ( the guys from the entrance said that was the guy of financial that day (08/20/20) ), got mad with my questions, the hypocrisy came out, talking to me very rough while answering my questions, for a second he make me feel like a dump but I realized he was evading my questions when he gave me the schedule of the people who did my paperwork and suggested to come when they were there. When I finished I stand out the office while he receive another client, he sounded super sweet at that moment, and to be honest I only came back for some explanations no to change things, for example I asked about the free maintenance we got with the car we bought 5 years before, his answered very rude and said: that was 5 years ago, do you think the things remained the same, Nissan doesnt offer nothing free even an oil change, that is completely up to youWith this we are trying to let people know and be awarded, to be informed, and dont fall on the different traps and scams, we invite people to repeatedly ask during all the process the same questions ( interest rate, monthly payment, deals agreed and beware on fake and malicious advertising) before get confused and finally ripped off.Update:as suggested called back, the manager wasnt that kind we can say, but whatever, but his offer was HILARIUS, he suggested return the car and put $8.000 or more on down payment again Im still wondering what he was talking about and what was that related to the issue we had.update DEC 2020:DONT take the protection package, cleaning or whatever it is, is worthless, $1,200 and at the end was for a carwash every 6 months, took our car for its first appointment, they washed it ( came back with the same bird poop on the trunk) an the interior with the same (which mistakenly was charged extra that day) foot prints from our last trip with the family,. ask my money back and Trent as usual said yes, still waiting for the reimbursement.HEY TRENT, are you going to reimburse the money to the bank from that protection package scam ? still waiting for you to do it. how many potential clients do you want to continue loosing?NEVER Haylees, Never hilltop, Never Nissan again.

---

Name: K*******
Date: 2021-01-08 23:40:46
Rating: 5
Comment: I was helped by roberto he was so amazing make sure to ask for him! I got a new 2020 sentra!

---

Name: a*** 7**
Date: 2020-11-24 05:03:23
Rating: 1
Comment: Dont buy a car here gave me a scratch brand new car. When I spotted they try to said it just dirty and they went to wash it not once. I spotted it twice and they said oh we detail for you the next day. But, it gets worst after settle on a deal and price the finance manager try to change the warranty on the car. When I spotted that he said its a typo error. It even get worst when I put a down payment on it and said the down payment was the taxes I said how can a tax be exactly $5,000!! Beware you been warned!!!

---

Name: A**** S*****
Date: 2020-10-28 22:29:32
Rating: 1
Comment: Really bad experience the only good thing they let me get a new car but here we go .... when he (Daniel ) gave the car he don’t washed my new probably and then he didn’t put gas I had to come back again plus he forgot give my Id had to come back .... I asked him for my second key he said dealer has to contact you but they don’t I been texting him but No solution I called to main office and they said I have to call Daniel ... still waiting a solution .... please review people don’t say sorry give a solution

---

Name: E**** M****
Date: 2020-10-02 15:15:02
Rating: 5
Comment: Amina Ali is the best thank you for give a good information about to get a car 🥰

---

Name: S**** M
Date: 2020-10-02 14:38:49
Rating: 4
Comment: Nice experience, very good costumer service, especially Amina. She was very helpful and listen well to our demands.

---

Name: R******* C******
Date: 2020-10-02 13:58:52
Rating: 5
Comment: Looking for a car is hard work so I gave a 5 star because My experience here was better than expected....the Lady that helped me was Amina ....She was a great help very friendly and she made sure To cater to what I was looking for appreciated her work and happy she helped me out . But over all experience is a thumbs up the workers notice you and tries to attend to you right away when not too busy 👍

---

Name: D***** H
Date: 2020-10-02 07:02:41
Rating: 5
Comment: Amina was the best sales person. I didn’t feel pressured to buy. She showed me cars that fit my style. She’s the best in the biz. Great job

---

Name: A**** N
Date: 2020-10-02 06:57:04
Rating: 5
Comment: Went there for car service. Left the place happy and I was served greatly. Amina, she helped me to get my work done. I went there without an appointment and my car was taken in immediately.

---

Name: C*** a****** A****** a******
Date: 2020-10-02 06:46:02
Rating: 5
Comment: Very great experience and very professional service by Amina Alili, I really recommend this place if your thinking to purchase a new car! Thank you!

---

Name: T***** K*******
Date: 2020-10-02 06:01:26
Rating: 5
Comment: Great people in this place. I was welcomed by Amina and she was friendly and very helpful.I really recommend it

---

Name: A********** H*****
Date: 2020-10-02 05:41:30
Rating: 5
Comment: I went there and I bought 2020 Altima SL. The associate Amina was a great sales rep. She helped me select the right car for me that fits my needs and wants and Im beyond satisfied. she was the best ever and her energy really made me happy and if you are in the market for a car I highly recommend her because she will know how to get you a deal of a lifetime and at the same time getting you the car that you like not what she would like to sell you two different things which most dealerships have it wrong God bless you Amina Ill be definitely back for my next car from you within the near future for my wife.

---

Name: S**** S*****
Date: 2020-10-02 05:27:17
Rating: 5
Comment: Amina helped me buy my Nissan I love my car and the service was great!

---

Name: S* a*
Date: 2020-10-02 04:24:21
Rating: 5
Comment: My experience in this place was amazing. Amina was so knowledgeable and friendly, she helped through the whole a process and she answered all my questions, even the damn ones. If you ever visit this place, make sure you ask Amina to help you, you’ll be amazed with the service. Thank you again

---

Name: H******* R********
Date: 2020-10-02 04:14:08
Rating: 5
Comment: If you need a new car look no further ! Roberto provides a great experience and amazing customer service

---

Name: H***** M**********
Date: 2020-10-02 03:20:18
Rating: 5
Comment: As a single woman, I was very nervous about purchasing my new car. But with Aminas help, I was very relaxed and felt good about my deal. She is very personable and reliable; her knowledge of the vehicles and options and approach to the buying process was outstanding. I would highly recommend Amina if you are planning to buy a new car.

---

Name: K**** P*********
Date: 2020-10-02 02:37:56
Rating: 5
Comment: I went to this dealership not sure if I was going to drive out with a car but Jose tried everything he could to help me out and he did. Had amazing costumer service and he answered and made clear any question or concern I had. Happy with my new car and the service I got I will come again.

---

Name: C**** T*****
Date: 2020-10-02 02:14:07
Rating: 5
Comment: Great Experience, came in looking for an Altima, walked out very happy. Thank you to the young fella Jose, great help and made me fell comfortable during this process. Jose really made this process smooth and easy for me. I am very happy I have had horrible experiences at dealerships in the past.

---

Name: M****** R********
Date: 2020-10-02 01:27:51
Rating: 5
Comment: My experience at Hilltop Nissan was amazing thanks to Mr. Roberto Rodriguez! Mr. Roberto Rodriguez truly listens to your needs as a customer and he exceeded my expectations. Thanks to his help as a car salesman, I was able to get a brand new 2020 Nissan Altima and I couldnt be happier with my car and the service I got while at Hilltop Nissan. If you go to this location, make sure to ask for Roberto Rodriguez, he will take good care of you!!!

---

Name: A******** B*****
Date: 2020-09-29 02:58:03
Rating: 5
Comment: Look no further than this dealership. I have purchased a car and helped a friend purchase a car from Hanlees Hilltop Nissan. I purchased mine with Anthony and Joel. I went there first and should have stayed there. I ended up looking at other dealerships and checking Car Gurus. Joel and Anthony had patience with me as I figured out the right car. They gave me enough space to make a decision. They helped me to find the right car at the right price. Trent was hilarious and got us through paperwork without delay. The Nissan and Hyundai Hanlees sales crew are the best. David made the first experience amazing and Joel and Anthony cemented that my first experience wasnt an anomaly. They were fantastic!! Spare yourself time and driving around and start at Hanlees Nissan/Hyundai.

---

Name: d***** m***
Date: 2020-08-24 22:47:12
Rating: 1
Comment: Because its the only service dealership close by I come here. Service department customer service is horrible. First time I brought my car was to repair an ac unit they repaired my aC unit but didnt replace the hoses because they werent covered by warranty. Instead of calling me ahead of time they waited till my car was put back together didnt inform me of the bad houses but left comments on my work order. Second time I brought my car was because maf sensor was bad. Replaced sensor spark plugs 2 days later new code comes up for a catalytic converter. Again instead of informing of the issue they left comments on work order. Today I take my car in for a passenger window regulator they tell me the clip that connects my window to the regulator are bad not my regulator and I need a new window. Not new clips that would cost $15 for a pair at auto zone but a whole new window that costs over 350. Thats amazingly not covered by my third party warranty. Not only that I took my car in early i was the second person when they opened so they could look and find out whats wrong. Something that shouldve taken 20 minutes to diagnose due to the fact I already took the door panel off in an attempt to fix my window myself. As I told him myself the clips were detached from the window were broken. I thinking they were connected to the regulator not window assumed that was the problem should be a simple fix right. Nah not with this service department. They decide hey lets include the leaking oil pan in what we found wrong so the warranty can pay us more money. I didnt hear from these people until I decided to call to check on the status of my car 5 hrs later after not hearing from them. Anthony the service manager says hell call me back after he finds out what the warranty will cover. No answer had to call him back an hr later to see whats going on. Thats when he tells me whats wrong with the car my regulator works fine is the clips that are bad but thats not covered. Oh but your oil pan is bad theyll cover that tho. No word on my car until almost an hour til closing where basically my whole day was thrown away cant get a rental car thru warranty because technically it should only take 2.5 hrs to do the work. Rental coverage doesnt kick in unless 8 hrs or more. So basically theyre babysitting my car wasting my day away

---

Name: V***** Y******
Date: 2020-08-19 15:19:09
Rating: 1
Comment: 1. We are looking for a used Hyundai Accent with a backup camera2. We find one in this dealership for a really good price3. I call to ask if there’s a backup camera, Jose answers my call and tells me he will check and call me back. He also tells me they have plenty of similar cars with similar price, even if this one doesn’t have a backup camera.4. We drive one hour to get to this dealership, Jose doesnt call back5. This car doesn’t have a backup camera, and there’s no other similar car. Literally not a single.6. We drive back for another hour7. Thanks, Jose, for wasting our time

---

Name: f**** f*****
Date: 2020-07-25 04:39:16
Rating: 1
Comment: This place sells/finances lies. Thank you for the rip off it was greatly appreciated!

---

Name: C****** J****
Date: 2020-07-23 16:37:46
Rating: 5
Comment: The service at Hanlees was excellent. We arrived with printout of a manual shift Nissan Versa we located via Consumer Reports in hand. Hanlees didnt have it on the lot. Daniel James, the young salesman we worked with immediately drove to Concord and returned with the model we found via Consumers. The dealership honored the discount we were promised. Got us financed and on the road that afternoon. All this to again say the service was top-notched! Thank you Hanlees!

---

Name: H***** R*****
Date: 2020-07-22 19:29:05
Rating: 5
Comment: For me they were quick knowledgable and polite. Happy I found them.

---

Name: A****** D***
Date: 2020-07-14 20:57:35
Rating: 1
Comment: Dont take your car to them. Especially if you dont have any idea about mechanics. They will make up fake diagnosis. Thats exactly what they did to my relative.

---

Name: T***** M*********
Date: 2020-07-12 23:54:00
Rating: 1
Comment: The used Sentra we had a TrueCar quote for and an appointment to see was nowhere to be found. Salesman made us wait quite a while and then showed us cars way out of our budget. Total bait and switch. Total waste of time.

---

Name: M**** H********
Date: 2020-05-21 16:15:41
Rating: 5
Comment: Friendly, Courtesy and Comfortable environment I recommend this place to anyone and everyone..

---

Name: M**** B*****
Date: 2020-03-28 04:39:22
Rating: 5
Comment: I came in with my head down thinking Ill be wasting my time trying to trade my car in but was helped by two reps who made sure I was satisfied and walked out with something brand new.

---

Name: m****** y*
Date: 2020-03-18 17:10:40
Rating: 5
Comment: I take my vehicle for service here all the time, Anthony Colombo and his service team its always great. Thank you Nissan

---

Name: s***** b*****
Date: 2020-03-13 19:57:27
Rating: 5
Comment: Tk helped me get the 2020 I wanted! Brand new kicks! He was very helpful in getting the price I wanted and trying his best to not go over my budget!!

---

Name: S****** e******
Date: 2020-03-07 05:23:11
Rating: 5
Comment: I love Hanless Hilltop. They are the best. Orlando is very professional and what he say he can do he makes it happen. Trent is the best. She is professional, funny, and is very knowledgeable when it comes to finance. Getting a new car is a process so Trent got us some food. This is my family 2nd time getting a Car from Hanless and both times we deal with Trent and Orlando. The overall experience is beyond the expectations. Trent always make our visit comfortable and easy, he never pressure you to get something you don’t want. Trent makes sure all your paperwork is in order and you have the needed paperwork to get the car if your dreams. Orlando makes sure you get what you came there for. If you looking for a new or used car go to Hanless and see TRENT and ORLANDO.

---

Name: e**** a******
Date: 2020-02-26 23:54:08
Rating: 1
Comment: We went to this place with my husband. There was a deal that when you do the test drive, they give you a gift card. this place was also included in this deal. we set the appointment and went to this place in the scheduled time. before going to there, we told them we are coming because of this deal. We did the test drive, but they said they dont give gift card. they look like they dont know anything about the deal. one of the agent noted the numbers in our coupon, but they didnt later contact with us or email our gift card. My husband called this place to discuss the issue and told them that our friends similarly went to one of the nissan agencies, and they got gift card just 1.5 hour after they talked to the agents about the deal. Their response was they are lying. So, the guy on the phone was saying our friends are lying. Our friends got the gift card in the same day, and 1.5 hour later. So, they dont lie. They are now still dragging their feed on this issue. They said the gift card can be mailed to us one month later. When l said why the other people got the gift card right away but we have to wait for a month, they didnt respond but saying that the other people cant take the gift card right away, it is not possible. DO NOT GO TO THIS PLACE. YOU WILL SEE RUDE PEOPLE WITHOUT HAVING ANY UNDERSTANDING HOW TO DO BUSINESS AND TREAT CUSTOMERS POLITELY. I would give zero if l could.

---

Name: m****** k******
Date: 2020-02-23 22:44:35
Rating: 1
Comment: Hello, l went to this place in the appointment date. We were gonna learn about the prices of cars, particularly nissan altima, and do the test drive. We also intended to get our gift card because there was a deal that they give you gift card when you do the test drive. We did test drive, and asked how we can get our gift card, but they said they dont give gift cards. In setting our appointment over the phone, l told them we will come to the test drive and to get our gift card afterwards. So, they know we are coming for the test drive and gift card. After the test drive, the agent who is talking to me became so demoralized when l told him that l wont buy the car today. And I dont have to buy a car from them on that day. That guy took notes of our coupon, but they still didnt give our giftcard yet. This agency is definitely included on this giftcard deal. And l have some friends who also benefited from that deal, and they got their gift card after doing test driving. Actually, they even didnt do test drive, and they just got the gift card when they say they came for gift card. So, l really dont know why this agency is dragging their feet on this issue. I am so frustrated about one of the agents rude behavior and their overall reluctance about the gift card issue. I definitely would not recommend this nissan agency to people.Go to somewhere else and find some polite people.

---

Name: J**** S****
Date: 2020-02-20 16:14:54
Rating: 1
Comment: Zero starts. Worst car buying experience Ive ever had, was here.

---

Name: G********* H******
Date: 2020-02-02 18:19:54
Rating: 5
Comment: I got my new 2020 Nissan altima here with only 4 miles at a great down payment even though my credit is not up the roof but everyone there was really determined to get me the price i wanted or get close to it and we got 20 dollars over the the monthly payment i wanted and i was very happy because they tried very hard . I just wanna thank Robert Lewis for just pointing me in the right direction with getting the car i was looking for and helping me on questions regarding the car and also Trent lukens for helping me get this car and just treating me with respect and answering all of my questions and concerns about my loan . Everyone there was very friendly and very helpful thanks again!-Guillermo Hurtado

---

Name: M**** S**
Date: 2020-01-27 15:08:51
Rating: 4
Comment: Great service but Ive had BAD luck with the sales staff. Nice guys BAD deals. Hayward Nissan is better on the sales side. Hilltop Nissan RULES for service though. ADDITION (after owners followup comments). Please note: Im a weird customer because Im ONLY interested in the Nissan Leaf / electric cars.

---

Name: j***********
Date: 2020-01-24 17:19:29
Rating: 2
Comment: Always hard to get an appointment date and time when convenient to customer. Extremely difficult to get a walk in appointment for an oil change. I had an appointment first thing in the morning 8:00 am, I Had to leave my car for a 30,000 mile tune up and 4 Tire, tire change and alignment, i was told it take most of the day. SMH whole day lost for tires and a tune up that should only take four hours or less.Staff is courteous, prices are astronomically high.

---

Name: K****
Date: 2019-12-31 08:45:23
Rating: 5
Comment: Hey, got my Oil changed quick and some inspection before crossing over that 60k mark

---

Name: C*** L****
Date: 2019-12-28 04:19:53
Rating: 1
Comment: Zero stars. Had a terrible experience here. It was the stereotype of a sleazy car dealer reneging on their word, adding junk fees, producing deliberately confusing and unclear financial documents along with misleading, conflicting explanations, and overall trying to wear down the client with endless negotiations and ‘going back to the manager’ silliness. Huge waste of time.Do yourself a favor and go to another Nissan dealer, there are many in the Bay Area and they are all much more straightforward to work with.

---

Name: K*** E****
Date: 2019-11-21 06:18:33
Rating: 5
Comment: Loved the free Lyft trip(s). Personable services # quality work.

---

Name: M**** L****
Date: 2019-11-04 20:33:43
Rating: 5
Comment: I love going to Hilltop Nissan. Love the staff and service. Explain everything to me before doing anything, i really love the way everyone works as a team. Is always a pleasure to see them in a regular basis.

---

Name: N***** G***
Date: 2019-10-19 01:34:40
Rating: 1
Comment: Called ahead of time and was told by Jose that the vechicle I wanted to check out was there. I drove 40 mins in traffic to see it and when I got there they said it was sold. When we asked to speak to the manager all they said was sorry and then suggested others. As if it wasnt a big deal that there employee lied to us just to get us to come down to the dealership hoping we would just by something else. Clearly this place doesnt care about its customers and only cares about making a sale.

---

Name: J***** G****
Date: 2019-10-04 18:49:24
Rating: 5
Comment: Thanks for the great customer service and making sure my car is safe to drive!

---

Name: c****** g*****
Date: 2019-10-03 23:30:22
Rating: 5
Comment: Great place to buy a car ! Everyone was nice and friendly and answered all of my questions very professionally. I would recommend this place !

---

Name: M***** A******
Date: 2019-10-03 23:09:20
Rating: 5
Comment: By far the best place to buy a car. Thank you for all of your help Hanlees Hilltop Nissan

---

Name: R*** M**
Date: 2019-09-25 17:08:53
Rating: 5
Comment: The entire staff at Henleys Hilltop Nissan was very professional and Friendly... Robert was excellent he made sure we were comfortable and we had everything that we needed while we waited through the sales process and he brought my wife some fruit🍉🍊🍍👍🏾😀] Mr. Trent Lukens; the (Finance Manager) was not feeling too well in the beginning of the financing process however; he came through feeling a lot better a little later with tons of jokes in humor😂🤣 that eased my wifes impatients of the financing process🤗😁 thanks to all hanlees Hilltop Nissan staff and employees; especially Robert and Trent👍🏾👌🏾👊🏾

---

Name: K**** S****
Date: 2019-09-20 17:02:32
Rating: 5
Comment: Everyone in there was very helpful it was fast visit was real comfortable and I have fun meet everyone in there so it was a friendly environment welcome the establishment I recommend everyone go there

---

Name: B** A*****
Date: 2019-09-10 01:58:12
Rating: 4
Comment: Had a very good service dept. Not sure about now. Great sales dept.

---

Name: A***** G*****
Date: 2019-08-16 05:37:44
Rating: 2
Comment: Service Department needs someone with proper knowledge of the product and the service. May be good management is required. Have been Nissan customer regularly for last 15 years and had always loved it while visiting other locations. This particular location raised questions on me.Didnt see the following Nissan Promise BY:Hanlees Hilltop NissanOUR PROMISE TO YOUWe will respect your timeWe will market our products and services honestlyWe will employ a professional, well-trained and knowledgeable staffWe will maintain a clean, comfortable and modern facilityWe will offer only products and services that meet your needsWe will provide clear explanations of all pricing and paperworkWe will deliver your vehicle clean with a full explanation of featuresWe will treat you as a guest in our home

---

Name: c******* l********
Date: 2019-06-21 22:42:33
Rating: 1
Comment: Trying to purchase a used car, salesman wouldnt tell us the price of the cars? Kept asking if we liked the car. We told him our price range, he insisted on showing us vehicles, $2K-7K out of our range. When we told him this, he kept telling us, dont worry about the price, well make it fit. I never expected to meet an honest used car salesman but I wasnt sure what side of his face he was talking out of.

---

Name: s***** p********
Date: 2019-05-26 15:10:21
Rating: 4
Comment: The place is fine was there for car maintenance and the staff are so helpful, they have lobby area with some snacks and kids movies

---

Name: E****** G****
Date: 2019-04-10 21:32:32
Rating: 1
Comment: A lot of bait and switch. Called in advance letting them know what car I was coming for they agreed upon arrival was told car was sold then was attempting to put me in a more expensive car badd business

---

Name: M**** T*****
Date: 2019-02-20 17:34:42
Rating: 1
Comment: We thought of trying a new brand of car and went to Hilltop to check out the Nissan. I like the features of the Rouge SL BUT not the way we were lied to. I already went to speak to the finance manager and he lied to me once more. The payments are not what they told us it would be and when we went to say something about it they told me it was! Right!!! I’m very upset about this, been buying from other dealers in the past and this had never happened to us.!!! I really hope to hear from someone soon, this is not right. I guess in our rush to get it I did not see what they were doing to us!!! The payment stayed the same and instead the maintenance contract was given for free. 2-20-19 Just called for service on a light that is out, asked if this was covered since we have only had it a month or so, was put on hold and then sent to voice mail! OMG, i really hope this doesnt happen each time we need the car service.

---

Name: S******* W******
Date: 2018-12-08 17:34:14
Rating: 1
Comment: Came yesterday to get battery replaced on my Infiniti G35. I called to see how much it would cost. I made appointment and some how price changed. She said hour turned in to ahour and thirty minutes. Then the price went up to $155 to 167 and I just went to get my son from school . Then looked at my car battery . They didnt screw the top on the battery cover back and I had to go back today. Brad also left the emergency brake on and did really apologise. Bad service I would never go back. They add all extry fee and lied when I call.

---

Name: D*** M******
Date: 2018-11-12 21:23:40
Rating: 1
Comment: I bought a brand new 2015 Nissan Versa back in 2015. I recently got in to an accident and totaled the car. Thankfully I purchased GAP insurance along with a maintenance package.Unfortunately I moved from California and now live over 2000 miles away in the Midwest. Due to being so far away one of the requirements of the GAP insurance is that the dealership must send the company a simple letter of my cancellation of the maintenance package and the amount unused on the maintenance package.It took me 3 weeks to get someone to email me the form for me to fill out and sign which took 10 minutes to fill out and send back. He then forwarded it to some guy in their home office. A week after that I emailed the finance manager which is the person that I was dealing with. He then emailed me back in a condescending tone that he emailed it to a guy in the office and it would take 4-8 weeks for them to fax over the letter to the GAP company and that these thanks don’t happen overnight.After 4 weeks I emailed the guy that he sent it to since he cc’d me on the email. He didn’t respond back, then 3 weeks after that I sent another email inquiring about the progress and resent the information that the GAP company told me to. No response again.I would recommend you not to buy any vehicles from this company. They have no problem selling you a car but when it comes to a time that your in need they have a problem with you. If they aren’t making money off of you then you are of no consequence to them and make you feel that your a nuisance. This is why I give them a 1 star rating.

---

Name: M*** S****
Date: 2018-10-19 16:03:55
Rating: 4
Comment: As long as you dont mind doing a lot of following up, its good. They get very busy and sometimes you need to call instead of waiting on a return call (from all departments) but they are always happy to address the issue and find a resolution. They seem to care a little more than most places.

---

Name: J******* F********
Date: 2018-10-17 22:31:24
Rating: 1
Comment: What horrible service and it is coming from their Service Manager Brad Reid, he is nickel and diming you I went for a simple oil change my car had 6000 miles on it and when I didnt take his offer of having a full service costing $300++ he tried nickel and diming me... $80.00 for synthetic oil change + $35.00 for a simple tire rotation? And this price still doesnt include checking the airflter etc... worst service I have ever recieved.. I didnt even stay there for ml or than 5 minutes and got my car and left... I usually do not write reviews but this just merited one he is the worst.

---

Name: S*******
Date: 2018-09-30 04:33:52
Rating: 1
Comment: Horrible experience here. Made a deal with the boss, shook hands, filled out all of the paperwork and right when he was gonna give me the keys he says he cant sell it to me because he gave me the wrong price. Are you kidding me!!! This place should get shut down for how poor salesman they are. Never coming back here again, YOU HAVE BEEN WARNED! They work to scam you and never give you prices upfront.

---

Name: N**** G*
Date: 2018-09-29 20:02:22
Rating: 4
Comment: Good deal on a Nissan with 3000 miles on it. I dont mind buying used cars and it was a good price for a previous rental. Rating went down because phoning the place is pointless when no one can help, redirect, or call back regarding the license plates that should come with a used vehicle.

---

Name: R***** S******
Date: 2018-09-11 18:17:11
Rating: 5
Comment: Great customer service!!! I had never bought a car before and I didn’t know how any of it worked. I came here thinking I knew exactly what I wanted. Darrell my salesperson helped me find something better then what I thought I could get and I couldn’t be happier. Never felt too pressured to buy, he answered ALL of my like 1000 questions, he didnt want to just sell me a car, he wanted to make sure he sold me a car I loved. He was very accommodating and I am so happy with my new baby!!! Hanless Nissan Hilltop is the best!!

---

Name: v****** H********
Date: 2018-08-31 22:28:39
Rating: 1
Comment: I requested on oil change a 50 dollar service. When I picked up my car I was told all the extras done to it. Like fuel flush and other primum services done to make cars run better, except my car has 5,000 on it and dose not need them. This was told to me after they got me to sign approving the charges. Then they told me how my 50 dollar cherge was now 300.When I complained to the manager he told me to bad should have read before I sign and it was my fault, he did this in front of other people adding enberasment to my frustraciones. I will never go back there have never been treated so low and unimportant in my life

---

Name: F********* H****** y c*********
Date: 2018-08-25 22:17:02
Rating: 5
Comment: Weve bought two trucks with them and always satisfied with their service and well explained detail options. Great deals and great costumer service from staff. auto service too!

---

Name: J*** E******
Date: 2018-07-26 00:38:18
Rating: 1
Comment: Bad serviceBad customer supportWon’t take back lease even this is a Nissan dealer.The place will over charge on anything you but from these guys.The sales people here are rude as well

---

Name: S***** S***
Date: 2018-07-12 21:17:35
Rating: 5
Comment: Great customer service here, they treat you with respect and comfortable setting. Nice music playing in the background and they explain to you everything clearly. No rush to buy just help you find what u want !

---

Name: M*** B********
Date: 2018-03-25 22:42:26
Rating: 1
Comment: The salesperson Matt was nice enough, but the guy that does the loan tried to scam us. The car we were looking at was posted for 10800 online and he tried selling it to us for 13900. When we called him out on it he came back with that car hasnt passed smog yet. Wow!! Worse dealership ever!!

---

Name: r******* r*****
Date: 2018-03-14 20:33:52
Rating: 5
Comment: Nice sales people. Christian cortez, zandro and Orlando they are the best and exceeds my expectation from them. Very professional people.

---

Name: M****** C**
Date: 2018-02-24 07:38:05
Rating: 1
Comment: Had a very bad experience and worst customer service ever in the history of customer service at the Nissan Outlet. Please dont let the salesman called Jose to attend to you.

---

Name: W**** B*******
Date: 2018-01-25 19:48:59
Rating: 2
Comment: Friendly in-person service, phone service has been mixed. Parts and finance departments have been knowledgeable and helpful, general service department has ranged from okay to rather incompetent. Better in-person than on the phone. Dont recommend buying an off-brand vehicle from a dealership, especially dont recommend buying an extended warranty for an off-brand vehicle from a dealership. I bought a Honda from here and Honda dealerships will charge the $160 diagnostic fee, while Nissan wont have Honda parts in stock. My $1800 extended warranty feels useless. Note to potential buyers: if there is ANYTHING wrong with the vehicle when you buy it, get it into the contract that they will fix it for no charge or cover cost of repair. Im having to pay for a fuse that wasnt working when I bought the vehicle because I was first assured it would be fixed by the time I was done signing paperwork, then told they didnt have the part in stock because it was a Honda part but that I could take it to a Honda dealership and it would be covered under the warranty I bought. Sure, except for the $160 diagnostic fee. Grrrr....😖

---

Name: S***** T
Date: 2017-11-13 05:24:28
Rating: 1
Comment: I wish I could give them NO STARS . I told CESAR from jump that my credit was not all that and I was trying to avoid running it if he knew I wouldn’t get it they are so UNPROFESSIONAL here I will be posting pics of the text message conversation he ran everybody I came with credit and gave us the run around for 5 hours straight and into the next day . Close to closing time he told me the reason it was hard is because most the banks were closed and that he would try in the morning . He messed up my credit even more ! I swear I’m beyond irritated with HULLTOP HANLEES NISSAN !

---

Name: T***** F*********
Date: 2017-11-02 03:02:02
Rating: 1
Comment: Was told they dont offer car washes with their service work on weekends. With no more Nissan dealerships in Marin, its not worth the drive to Richmond.

---

Name: T*** J
Date: 2017-09-08 22:58:15
Rating: 1
Comment: Just Horrible Experience. i really wanted to get a Toyota 86 here but they didnt show me any kind of paper work only wanted me to sign without telling me much. They gave me different Interests rates each time and Different answers. Then this lady started talking to me she was vary rude once i said that Ill come back with a co-sign and just because Im new does not mean Im dumb! Went to another dealer only to find out they never ran my credit. Do not recomend this place!

---

Name: I*** T*****
Date: 2017-08-30 20:30:14
Rating: 5
Comment: Service was fast, efficient and courteous. I always have my truck serviced here and will continue to do so.

---

Name: A****** G******
Date: 2017-08-08 00:20:29
Rating: 5
Comment: Buying a car is a pain. I hate haggling and the stress of feeling like youre going to get ripped off. I did my research and I bought my first new car here. Almost a year later, I returned after a car accident to replace my Versa and upgraded to a Sentra. Brian C and Josh are great and gave my wife and I a fair price on both of our cars. Id return here for my third car easily. The guys are down to earth and are there to make the numbers work for you. I didnt feel intimidated and I was out of the dealership with a new car in 2 1/2 hours.

---

Name: M*** O****
Date: 2017-08-06 00:02:25
Rating: 5
Comment: They treat you nice and have great prices and places for kids to play

---

Name: J**** C********
Date: 2017-07-14 06:11:17
Rating: 1
Comment: Disrespectful, rushing, and unprofessional experience. Wouldnt recommend going there unless you know what youre buying.Car lot, full of dirty cars. You can almost choke on the dust as you walk by them. Not even kidding.I dont want to put any names out there but the guy who took me and my family to test drive a car was most of the time on his phone. A qualified salesman should know better than to give the impression that his phone is more important than $27,000 sale that he can potentially give his company. Im guessing his hourly rate is more important than his own commission. so much more to add this story but it is not worth the effort.Would rather drive twice the miles for better service.

---

Name: S**** L**
Date: 2017-06-26 00:38:51
Rating: 1
Comment: Dont buy a car here. There are much better dealerships around the bay area. You will negotiate price with a minimum of 3 suits, only to have them bait and switch with you. Spent hours here with cash in pocket, ready to buy, only to have them talk down to me like I am some stupid, gullible woman. Took my money to another dealership and bought elsewhere. A bunch tools giving sales people a bad reputation in there.

---

Name: R****** M*******
Date: 2017-06-17 21:44:11
Rating: 3
Comment: Fairly nice. Other than having to wait for credit check and finance check, little to no pressure to buy. Staff quite friendly, just do not care for any kind of run-around or double talk.

---

Name: S*** P****
Date: 2017-05-31 15:18:40
Rating: 5
Comment: This was my first time coming to this dealership, since I moved to the area. I brought my car in for routine service. They are very courteous, friendly, and took great care of my car, explaining exactly what they would be doing and what was covered under warranty.

---

Name: C******* C****
Date: 2017-05-12 23:09:11
Rating: 5
Comment: I went to this dealership and its was the best experience. My Nissan Sentra 2012 broke down on the Vallejo bridge due to a blown out engine. The staff at this dealership were not only professional but cared about what I wanted in a new car! They were personal and knowledgeable with their product! They worked it out and got me into a Nisan Sentra 2017! Brian Columbia was my sales person and he was AWESOME! Everyone here was so helpful! Victor is the Sales Manager and he makes things happen! There was a family feel to this place! I recommend this place to anyone looking to purchase a new car!

---

Name: S*** F*******
Date: 2017-04-16 04:26:47
Rating: 3
Comment: It was great that they were there when I desperately needed to charge my leaf. But the music was so loud and horrible inside that I literally sat outside Im my car instead.

---

Name: S***** W*******
Date: 2017-04-11 00:11:17
Rating: 1
Comment: They Lie, I came in this morning to have my car appraise, they gave me a price and I said ok Ill think about it. I came back hours later and to different sales man gave to different price which were alot less then what they said just that morning. Their the worse for that.

---

Name: B****** H**
Date: 2017-03-02 05:14:15
Rating: 2
Comment: Incredibly hard to make a deal with them, but I got the car what I want just without discount at all.

---

Name: A . N*****
Date: 2017-02-19 08:24:37
Rating: 5
Comment: Great customer service and a wonderful staff. Would love to get free car washes after your car is serviced :)

---

Name: E**** F****
Date: 2017-01-30 02:21:09
Rating: 5
Comment: Great service. Been here for 2 of my vehicle purchases and always left happy.

---

Name: S****** H*****
Date: 2017-01-17 21:02:12
Rating: 5
Comment: I love taking my car to Hanlees Hilltop Nissan, they are always polite and efficient.

---

Name: J**** T*****
Date: 2017-01-17 18:42:46
Rating: 1
Comment: This was a great sales experience!!!my wife was so happy with the vehicle that Gerald sold us.He saved us alot of time and money!!! Thanks..But after I bought the car their maintenance and service department sucks. Very bad service wouldnt take my car to this particular Nissan service department.

---

Name: B***** H******
Date: 2017-01-05 17:13:57
Rating: 5
Comment: Hilltop Hanless Nissan is the best in the world. Anthony and the team in service are very professional, precise and makes you feel like family. I love to take my car in for service, it is not painful, its like going to see family who will take care of you. Keep up the good work.

---

Name: l** d****
Date: 2016-12-04 20:28:41
Rating: 5
Comment: Hanless is where I buy my cars and where I have them serviced and I wouldnt go any where else. The mechanics do a great job and the service department is the best. They keep you updated on everything whilst your car is there being maintained. Excellent servic.

---

Name: J****** T*****
Date: 2016-11-22 22:01:11
Rating: 5
Comment: My car was DOA at the Dealership and the Service Team was very understanding and listened to my problem. Anthony was very thorough in making sure that he completely understood the issues I was having and he got everything done. Im happy that I have more time in my Altima now, thanks to these guys.They have earned my business now!

---

Name: A******** C*******
Date: 2016-11-17 18:56:45
Rating: 5
Comment: Really great place nice people. Specially a sales man named Ray he really helped my husband and I look for the perfect car. Really recommend him and that dealership. Cant wait to go back for a second vehicle .

---

Name: C*** C****
Date: 2016-11-16 14:52:10
Rating: 1
Comment: Do not buy a car from them we bought a car and it broke down 3 months later with a warranty and they said the warranty did not cover what was wrong with the car horrible place I would give it their All Stars if I could do not shop here horrible customer service called 6 times left my name and number and no one called me back

---

Name: L**** M*****
Date: 2016-11-02 08:37:41
Rating: 5
Comment: Great service comfortable waiting room and great customer service. These guys get an A+ Thanks!

---

Name: A N***** S******
Date: 2016-10-10 23:44:22
Rating: 5
Comment: The service department is always helpful and nice. Im always out in a timely fashion.

---

Name: T****** C
Date: 2016-10-10 23:05:36
Rating: 5
Comment: Since my car was stolen, I figured my struggle was going to be a challenge and even though its not over walking into Nissan insured me this struggle was over at lease for my feetMy representative GERALD had a comical professional approach, making the nerves at easy. And didnt give in with the curves I threw on this journey for a vehicle. But he went over beyond and I will be forever thankful.. if you ever want a place thats going to hear you out and work with you, and genuinely wanna help in anyway possible. Check them out.. more enjoyment then Stress

---

Name: J**** S**********
Date: 2016-09-26 15:08:18
Rating: 5
Comment: Anthony was extremely helpful providing info over the phone before I even brought my car in, so I already knew what to expect.My car is fairly new, but i bought it used, so I wanted to have the full 9 yards done. Service was quick; by the time I was off of work, my car was done.My mechanic, Tim, was very knowledgable about my car and knew what to look for. Anthony explained all the different types of services and helped me pick one that gave me the most peace of mind.My experience working with the service team was exceptionally great, which is one reason Ill be coming back.

---

Name: m****** y****
Date: 2016-07-12 20:34:15
Rating: 5
Comment: Gerald M. Was awesome. Thank you so much for being patient with me. I will definitely be back.

---

Name: W******* �********* W*******
Date: 2016-07-12 00:41:22
Rating: 5
Comment: I was so impressed by the professionalism I received by Gerald! he sold me a used vehicle that I could not resist😍awesome! I truly appreciate his honesty and no pressure for sales. Will definitely be back in the future!!!

---

Name: n****** h*****
Date: 2016-07-11 07:49:21
Rating: 5
Comment: We had a great experience with the staff specially Guy. He helped us a lot along with the manager Josh and they gave us options to make sure we can get the car we need for the price that we can afford. It was different from other car dealerships that we went to they are very accommodating. They drove our new car to my house late at night just to make sure we can have the car with us. Ill make sure to tell people about the great experience we had from this dealership.

---

Name: s****** s****
Date: 2016-06-26 22:30:13
Rating: 5
Comment: Went to hanlees Hilltop Nissan dealt with Gerald mayers had a wonderful experience even though I couldnt get a car I. Am still recomending him to my friends

---

Name: E******** B****
Date: 2016-06-25 03:56:54
Rating: 5
Comment: Gerald Mayers is a wonderful salesman... He made my car buying experience very pleasant. I really like my new Nissan Altima... Thanks Gerald Lervett J/k

---

Name: M***** A*****
Date: 2016-06-21 21:23:41
Rating: 5
Comment: Gerald Mayers is the best. He made sure I got the best deal, and I did. Thank you!!!😊😉😊

---

Name: K**** S*******
Date: 2016-06-12 17:07:51
Rating: 5
Comment: Carlos Romero was great! If you are interested in buying a car soon go see him at Hilltop Nissan and you will be super satisfied. I definitely will return and send all my friends and family to him! Great experience ! Great prices ! And super friendly !!!

---

Name: J******* P*****
Date: 2016-06-12 14:44:01
Rating: 5
Comment: Me and my husband went to hanlees Hilltop Nissan we were greeted by Gerald mayers he did a wonderful job of showing us the car and the features we were just unable to come to term on numbers but I will recommend this dealership because of the customer service

---

Name: C***** S****
Date: 2016-06-12 14:36:43
Rating: 5
Comment: Went to hilltop nissan and was greated by Gerald who showed us some cars that we were interested in and he showed

---

Name: X****** F******
Date: 2016-06-11 17:50:57
Rating: 5
Comment: I bought a car 4 years ago, and I did not like the car I been driving but I didnt know I could trade it in so I spoke to Carlos Romero and he explained everything and made my experience amazing. Very nice, calm and put no pressure on me at all. I love the new Nissan Altima I bought, I give him and this store 5 stars all day. I would recommend asking for Carlos whenever you guys are thinking of coming here.

---

Name: A* E******
Date: 2016-06-11 01:57:44
Rating: 5
Comment: Just got my brand new Nissan Altima here and the service was great. Gerald had my wife and I back and we got a great deal. Thanks Gerald and Nissan for the great experience

---

Name: S*** G
Date: 2016-06-10 22:09:00
Rating: 5
Comment: Leo was a great salesperson, he paid attention to what I wanted, showed me around the dealership and gave me the best price in town.Im very happy with my new Nissan Altima and I will refer all my relatives and friends to Hanlees Hilltop Nissan to see Leo. Such a wonderful experience!

---

Name: C**** G*******
Date: 2016-06-10 21:16:05
Rating: 5
Comment: Carlos Romero was great. Awesome guy. I came in to refinance my car but I ended up trading in my 2012 Mustang for a brand new 2016 Nissan Maxima. I do not regret it at all. He did not pressure me at all. He treated me great. Hes young and Ver bright. I will send all my family members to him and I also recommend him to everyone.

---

Name: z***** f**********
Date: 2016-05-31 19:16:19
Rating: 5
Comment: Great experience, the nissan team was awesome, I went to a dealership in Concord they said I needed a Co signer or I needed to put down 7,000 dollars,I spoke with cesar on the phone and he assured me that I was going home with the car and guess what I left with a brand new sentra THANK YOU

---

Name: L***** T*****
Date: 2016-05-23 01:46:55
Rating: 5
Comment: Josh helped me pick out the perfect car! He has alot of patience and knows what hes talking about.

---

Name: M**** S****
Date: 2016-05-23 01:41:34
Rating: 5
Comment: Josh was our representative that day. He helped us purchase a new family car. Upgraded from a Mazda ...he showed me all the specs that we were looking for!!!! Thank you again!!!

---

Name: L**** M*****
Date: 2016-05-12 15:58:29
Rating: 5
Comment: Took my car here made an appointment over the phone, came in parts was in when i got there overall i was satisfied

---

Name: P****** D
Date: 2016-04-27 02:56:58
Rating: 1
Comment: They did not offer true car value.they say it was fraud. when i showed quote they said manager will match and when they run credit and all then they were no we are not going to offer. they are worst. i showed them the whole true car process but they did not care. were like yelling cause they cannot convince me to buy.worst experience. ruined my credit too.never go again.

---

Name: S***** R******
Date: 2016-03-14 06:49:27
Rating: 5
Comment: Good change over at the service dept. Brad and Anthony are great help. got my Altima fix with no problem

---

Name: D**** S*****
Date: 2015-10-20 00:48:53
Rating: 1
Comment: Service deparment its to bad. Last time i brought my car for 100k and they couldnt install the spark plugs because, they say didnt have time to do it. That is bad.

---

Name: S***** D
Date: 2015-10-13 20:37:27
Rating: 1
Comment: Will never buy a car from this Nissan the finance manager was a rude disrespectful man who needs to be fired... I will not shop there ever again

---

Name: G****** L****
Date: 2015-08-07 22:35:02
Rating: 1
Comment: What an incompetent bunch of people. Three years ago when we showed up to get a car everyone was all smiles, offering water, coffee, even popcorn. We had 4-5 people surrounding us at all times helping with the process. Finally the 3 year lease was up and I went in to return the car. The receptionist was extremely clueless on what to do (had no one ever returned a lease here before?). Since we werent there to buy anything, not a single person offered us water or anything. No one bothered to talk to us, except one sales guy who asked if we wanted to buy a new car and then proceeded to ignore us when we said no. We arrived at 5:15 (they close at 9pm), at 5:45 the finance manager told us he was going to help another customer at a nearby dealership and that we were next. He said he would take 30 minutes. At 6:50 he came back to help us. Our paperwork took 10 minutes (at most) and we left. The final bill would arrive by mail in the next several weeks.A couple of weeks later (today) I decided to log in to my account (I used to only get my statements online, so not to waste paper). Lo and behold, I have a new monthly statement from Nissan! So I called the corporate number and hey hey, turns out the finance manager never filled out the proper paperwork on his end to notify Nissan I had returned the car! Now the guy who assisted me on the phone is going to fix everything, undo the statement, and send the final one in the mail. Luckily I decided to check my account, otherwise who knows how long it would have been until everything was straightened out and I possibly would have had a few missed payments added to my credit for the statements I should have never gotten!All because of this lousy dealership! They provide terrible customer care and are extremely incompetent in doing their regular job.

---

Name: D B***
Date: 2015-02-16 18:56:57
Rating: 1
Comment: My Experience at this dealership is CRAP bad overall customer services all they do is BS. Avoid going to this place period !!!!

---

Name: A******* L***
Date: 2015-02-11 19:25:00
Rating: 1
Comment: Would never take my vehicle back. Went there for a recalled part to be replaced. Experience was exhausting. Left messages for over 5 business regarding my vehicle that had been there just as long with no calls back. Every time I called back I was told by the receptionist that the service reps were with customers and offered to take yet another message. Five business days and not a single call back. Found out my car had been sitting there this whole time, had not been worked on at all. Just a list of suggested repairs!

---

Name: N*** P
Date: 2014-09-30 14:49:56
Rating: 5
Comment: I purchased a vehicle from here. There was a little issue that arose and the person who sold me the car was not there the day i contacted them about the issue. One internet sales manager named Tony Christy went out of his way to make things right for me. Knowing that he would not make any profits (no commissions etc) Tony still went the extra mile to help me out. Others who were involved in helping me were Rafael (my main man), David, and AJ from management and Bob along with another real nice guy whose name I did not get from service. Just avoid the fiesty little guy in the over sized suit (somethings wrong with him). Thanks again, all you guys.