In-store pick-up
Yes
Harbor Freight Tools in Big Rapids
Categories
Location on the map
Big Rapids, Mecosta County, Michigan, US
Service options
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Service guarantee
Yes
Planning
Quick visit
Yes
Phone: +1 231-598-6464
Site: https://go.harborfreight.com/sto...
Site: https://go.harborfreight.com/sto...
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–8PM
- Sunday:9AM–6PM
Harbor Freight Tools in other cities:
Comments (189)
Love this store, great experience. The clerk made sure we were part of the rewards program and help get us signed up at checkout for instant savings.
Awesome deals. Lots more saving up for....
Awesome staff, very helpful with Warranty issues and inventory ETAs!
Went into Harbor freight to return a product. The woman Carol was there again. She is horribly rude! Very short with you, and just her overall tone and body language is extremely off putting and negative. Ive only ever been in twice but she has made my experience there very uncomfortable
Decent prices friendly helpful staff
Should go back to being a staples. Much better customer service
Big selection of tools & other garage supplies . I enjoy shopping there .
Always find more than I need and spend more than Id planned.
Well spent 84 dollars and they had a sale going for 25 percent off everything. I dont get nothing off of my purchase. Not happy. But harbor freight is known for that sort of thing. Shouldnt be surprised at all.
Lots of stuff to get the job done
These thing you need for a low cost. Super nice workers to help you find anything you need.
Asked a employee if they had something in stock and lady answered no in a real negative tone and so I looked through the store since it says online its in stock at my location! My ol man asked another worker and he pointed us to right were it is at... at the register she didnt even say nothing. Not that I expected a apology however I expect IF YOU DONT KNOW just simply say you dont know. Not no we dont as it clearly said online you do and the other employee knew where it was.#never hurts to ask the other employee if you dont know !But it was clean well organized and well stocked.
I am glad this store has come to Big rapids. Stopped in regularly last year and this for tools. Great prices. Quality is good enough. I have cleared about an acre with 40 dollar electric chainsaw from here. Good bang for your buck here.
Great deals! The store is very clean, organized and almost all of the staff is very friendly. There is one BIG exception; the manager. Im not sure what their pronouns are or which gender they identify as but they are very rude. Not a smile, not a hello, not even a thank you after I made my purchase. Im a loyal customer, have been of Harbor Freight for over a decade. Unfortunately I will not be returning to this location in the near future. I might add I was not rude back. In fact the only thing I asked of them was do you accept Google pay?. The answer, from said manager was I dunno, itll be $32.
Great people, great products for the money. Theyve got everything!
Worst customer service ever!!!! We were in the store midday on Saturday to buy a tool chest. The color we requested was out of stock at this location so the manager sent us to another store that they were supposed to hold for us until close. However the Wyoming michigan store stated that they only agreed to hold the tooldbox for 1 hour. It takes longer than 1 hour to get from the big rapids michigan store to the Wyoming michigan store. So we went back to the big rapids store on Sunday and decided on a different color. However we got to the store just before closing and they refused to sell us the tool box because they would have to go get it out of the back and now they were closed. Not customer oriented at all. Dont buy here unless you absolutely need to, the deals may be good but customer service and work ethic is not.
Found exactly what we were looking for. Good prices. Nice and clean.
Great cheap tools.
Love this location in Big Rapids. Super friendly staff. I personally bought and use in my garage. The Green Hydraulic Jack and the transmission lift for when vehicle is on ground.
Hard to walk out empty handed, something for everyone.
Always helpful and well stocked. Wish they had electric carts for us handicapped but always can find an associate to hunt things down for me.
Great prices but hard to find what I wanted. Wish they sold individual sockets. TSC had those I needed at the other end of the shopping center.
Dont know why they even opened this store every time I go there to get something they dont have it in stock, but every other store in the state has 10 in stock so one again tonight tractor supply got my business, spent $335.00 there and even got heir credit card figured why not cant ever buy what I need from harbor freight what a joke
I love coming to this store, everyone is always so helpful. I was having a hard time choosing the right generator and the Manager Mike was so much help, getting me the one I needed. The store is also so clean.
Always has something youre looking for.
Bought a tool and had a warranty and it was easy peasey to exchange it with no issues. In and out in like 15 minutes great service.
I shopped here through the entire pandemic with no mask, and no problem and was just asked to leave today. In april of 2021If youre going to pretend to care dont wait a whole calendar year to start
Looking for a 1/2 to 3/4 socket adapter. Did not have it in single. Would have to buy it in a set ...no thanks
Never leave the place without buying something. The prices are just so competitive. Had also help from a very knowledgeable associate named John.
I enjoy shopping here and the coupon deals keep me coming back for the savings. I like the fact their tools are affordable and come with a lifetime guarantee, perfect for the DIY. Fun place for a man to shop.
Im glad they came to our town, well stocked, great customer service , I could go broke if I didnt control myself lol
Super friendly helpful staff. Easy in and out access from Perry st. Big Rapids mi. Photos are from parking lot. Look north from vehicle and there is the store front at 60 feet from where I parked. Look south from same position and there is Perry st. 60 ft. Footage is gustamated of course. You gotta shop there. 😀😀
Everything I need and friendly staff.
I love Harbor Freight. Ive never had any problems with any of the tools Ive brought from them. Today I purchased an air compressor, air hose, coupling connector and a folding utility knife.
Horrible customer service!! Went in yesterday looking for a tool box. They said they didnt have any but the truck had 4 coming today and they would hold one for me just to call at about 10 AM to make sure it was off the truck and set aside. I called today, and they said yes it sitting there. Drive all the way there, and they had sold it by the time I got there!! Will never shop at this store again!!!
Did not have the aluminum shovels I wanted
Good selection of cheap tools. Id suggest the Harbor Freight coupon app for Android users. I get a free item and %20 off every visit.
Great tool choices and other products at a reasonable price
They need to teach most of the employees how to wear a mask! Other than the mask under his chin, the man waiting on us was very helpful.
Needed a few items and found some great Christmas presents. Very clean and courteous cashier.
They have so much stuff. Pretty much anything you could need tool wise and more. Its basically a mans dream store.
Showed up 3 minutes before closing to find the door locked i know its in bad decor even so and the girls inside laughing about it. Thought this was a place of business.
Amazing but doesnt always have what you need
Helpful staff willing to work to get you what you need
Was looking for a 11/16 drill bit 1st went to ace hardware, nope. Then manards, nope but harbor freight had one😍
I didnt see any shopping carts. Difficult to place some items in a small basket/pail. So I was limited on my purchases.
Have so many choices. Customer service is really good at this store. Will for sure go back
As a woman mechanic...I love the colored tools!! My husband loves that I love to shop for tools with him!
Not very good customer service...they could care less if you shop there! As a result we are not going back and taking our business elsewhere.
Nice to have another tool option to menards and family farm stores. But, limits on each type of item are a negative.
The mt pleasant store helped me when power went out
The store itself is just like any other harbor freight. The staff are generally helpful and polite.
Pleasant staff, clean well stocked store with good quality products. I like this store
Alot smaller then I thought but I got me some cool goodies. Yippy
Did not have items from a recall, so I really get my issue resolved with store plastic card.
Awesome, bought light kit for trailer 15 dollars cheaper than menards, people and service is great
Good deals on Bauer power tools
Convenient location, well stocked with merchandise, good parking, pleasant staff!
Employees are extremely rude and condescending. Wont ever step foot in a Harbor Freight store again.
HF is always great.Friendly and helpful!
If you need things like work gloves and what not, this place is where to go.. the staff is pretty kind and helpful too
Nice people and always willing to help you out!
Always have what I need in stock at a fair price
Quality tools at a discount price. Website doesnt seem to match store inventory sometime
Didnt have product in stock that we were looking for.
I bought some bar clamps for wood working they seem to be good quality and a good price.
Stopped in to get product seen on line clearance and was told couldnt get it at that price not happy, on line only, to many coupon discrepancies.
Harbor freight is my go to for low price quality tools, why waste $ buying the other brands when harbor freight has the same functionality for half the cost....no brainier
Nice big, clean store with a big variety of products!
Nice clean store friendly staff always have what I need
Got what you need at great prices! good looking store.
Value priced.
Store itself was great. Employee was a step down from a robot caller
Good prices!
I love Harbor freight, I come here for almost anything I need for my DIY projects
Always a good experience with this place. Cost was minimal as usual. Friendly and helpful staff.
Have to watch what u buy here can only get replacement parts here for their brand only😌🙄🤔 but store is very clean and organized
Always able to find what I needed and always able to find extra little goodies on sale
Love this place! Usually find things I didnt even know I needed.😏
A very good place to shop reasonable prices
Friendly staff clean and well stocked.
Awsome selection, and really good warrantys
Cheap prices but rude staff
Love everything they have and great prices.
Drive me crazy with their incessive ads on my phone
The service was fast and courteous!
Sales clerk was very patient with my complete lack of knowledge.
Very clean, great looking store and staff are amazing
Nice clean place hubby likes it,friendly staff.
Friendly staff and good selection
Nice people n nice products n prices
Ride to me I have COPD and a brain aneurysm and they woodnt let me in without a mask
Large inventory, fair prices, helpful staff.
Clean, geat prices! Bring your coupons!
Best place in town to get tools cheap.
Employees were easy to work with and knew where what I needed was at.
Staff was very helpful and a smiling face is always welcome.
Good was great kids had fun
Good selection and friendly service
My husbands toy store great deals.
Service was ok but it gets jammed with employees and warehouse type boxes near Entry/exit
A wonderful place to shop. Clean and organized.
Helpful staff, great prices, made in America.
Some USA made lot Chinese fare prices
Lots of cool things to look at..
Receive the coupon book, but items in your magazine are not on the shelves..
Got what I needed today. Employees helped with everything. Thank you.
Its a good store to get tools
Brand new store. On the way home from work makes it super convenient.
Absloutley recommend, Im a Member Here, I love This place.
Nice store with courteous staff.
Clean, well organized. Many products.
Great inventory and very helpful employees
Friendly staff, great products.
Every tool you could everwant at a price anyone can afford
One of my favorite places.
Its ok! Its a tool or big machine store
I love just walking around looking at the stuff.
TOOLS is all, any man, needs to hear!!!A grown mans candy store, in every isle!!
Temper 4. Blue tooth works great
Clean store, & nice employees.
Who dont love this store!
Excellent customer service!
Always have what I need and want
Great deals and phone app
Great place to get your tools
Excellent place to buy tools
Very Curtius and helpful good place.
Nice clean and friendly
Clean helpful staff
Everything at a great price
Good deals!
Cheap Tools, Great Service!
Good tools for hobbies
Great deals
Always can find what Im looking for.
Grate I love this store
Cheap tools with return if one breaks
Very clean place to shop.
Leave needed one up here for a long time.
Store was fine.
Love the prices and deals
Didnt have what I wanted,
Great tool,and service
Always clean and helpful.
Decent cheap tools
Amazing selection
Lovenlove love that place!
Nice helpful staff.
Clean and well organized
Tools are cool I guess
Has what we wanted
Good deal
Very good service
Good deals
,z handy place to go
Great prices
Big sale started
You get what you pay for
Never have what I want
Tools and good prices
All your tool needs
Great prices
Love the prices
Great service
Helpful staff
Always great
Waited to long in line.
Nice
Low prices .
Helpful
Great sercice
Very friendly
Lots to buy
Junk
Love this place
Low prices
Tools
Clean store
Total reviews rating 4.4
189 Reviews for Harbor Freight Tools 2023:
Review №1
2022-07-04Prices are heading up. New lines of tools are supposed to be better but cost reflects it. Cost is more than value on many items. Still good deals on small engine type things. The staff is also top notch.
Review №2
2022-05-18Great prices ,also have itemss u dont find anywhere else.
Review №3
2022-04-23This a a real tool store. There hasnt been a time that weve been there and they didnt have what we needed. So if youre looking for some type of tool,they are the place to go!
Review №4
2022-04-21Can you usually find what you want friendly people knowledgeable of the materials that they sell usually good experience when Im there.
Review №5
2022-03-31Great prices helpfull staff. I yr ago < just revisited your store today 5pm. Wow the Grey haired older lady at the register needs an attitude adjustment. Maybe she had a bad day I dont know .I felt I was bothering her .I called the 28 street store while I was in your bigrapids store. And they answered my questions .she knew I was calling another store .I love your store and will continue to shop there. Thank-you
Review №6
2022-01-04I didnt feel very trusted. I purchased a security system. I wasnt allowed to take it to the cashier. He said when you are done shopping, I will bring it up front. Maybe a higher crime area ?? Other than that, everyone likes harbor freight.
Review №7
2022-06-22Good prices for just about any tool you may need.
Review №8
2022-06-24Could spend way to much money there. Lol. Have things you dont know you want or need until you see it. Lol.
Review №9
2022-03-27What can I say this place has everything low-priced friendly staff. Definitely a place for your next project.
Review №10
2021-07-31Great selection of merchandise! This was my first visit to this Harbor Freight store. I was helped by Shelby who was wonderful at explaining where I could find the items I needed and recommended some other items as well. She told us about their Inside Track members club that will undoubtedly save us a bunch of money over the next year. She also told us about their tool warranty! Nice clean store that was well organized we will definitely be a frequent shoppers at the Big Rapids location! 👍