Henderson Glass - Wyoming in Wyoming
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Wyoming, Kent County, Michigan, US
Site: http://www.hendersonglass.com/
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:8AM–1PM
- Sunday:Closed
Henderson Glass - Wyoming in other cities:
I initially came to see about getting a replacement for a shattered glass tabletop. Carolyn Andrews was attentive, courteous, knowledgeable, quick and up-front/honest about cost and services available. I elected out of the tabletop, but wound up getting my windshield stone chip repaired. Carolyn again was quick and courteous, and the repair wound up being better than she initially expressed, because she was honest about the possibility that it may not be perfect, but would be safe and prevent further damage. If needed, I know where to go for glass needs. My only hope would be that I get the same person helping, because she was a wonderful help, and an exceptional face for the company.
Professional and really nice, greeted me when I walked into the building. Alex was helpful and warning me about the risk of the windshield, if the hairline cracked a little bit more. Within 5 minutes Alex and Carolyn had my car in the back, repairing the windshield. Carolyn did an amazing job also with the repair!!! I’m really grateful for their amazing services!! Will be coming back!!!
Great experience here! I had a small chip in my windshield that I didnt want to get any bigger so I took it in to get filled. Carolyn was friendly, professional, and quick! I was in and out within 20 minutes and the chip is hardly noticeable. It looks great! Definitely recommend them to everyone!
Had a windshield replaced recently here. Alex did a great job listening to my concerns about a new windshield and did her best to find what I was looking for. She called me the next day saying she found a windshield that matched my request. I had it installed a few days later. I did have to go back to have them my fix washer nozzles that werent connected during install, but that was a quick process and they apologized for me having to come back. Great company, highly recommend.
I had the best experience here. Carolyn and Alex did such a great job. Check-in, working through insurance and the end product of fixing the chip in my windshield was all satisfactory! This is the Henderson Glass Grand Rapids, Wyoming on 28th Street! Highly Recommended! Nice waiting room too!
I have been to Henderson Glass in Wyoming 3 times for windshield repairs and every single time I have had great customer service! Carolyn is always very friendly and helpful and they are quick to get you in! I will continue to come here and refer people!UPDATE: One year later, took my truck back in and had Carolyn Andrews help me with the repair I needed! STILL, great customer service and friendly! Thank you!
Great out the door price, super friendly staff. Windshield was repaired same day in less than 2 hours.
Carolyn A. and Michael G. at Henderson Glass did a great job at replacing the windshield in my Toyota truck!Another company came to my shop earlier, and told me they couldnt do it because of a little rust discoloration around my windshield. I use Henderson for glass I need for my cabinet shop, so I thought Id give them a try... Carolyn assured me they wouldnt have a problem, and took care of it in a timely manner. When I picked it up, Michael said he cleaned what little rust was there, and treated it with primer and extra sealant.Thanks Guys!
Instead of replacing an entire sliding patio door because of a broken seal in the now-fogged glass, we used Henderson Glass to just install new glass panels and boy was that the right move. I first talked to Rich in the office and he helped me out a lot, then the always courteous Carolyn answered all my questions after that. Roger & Justice came on time today and performed the swap out quickly and professionally and kept the area neat and clean both inside and out. Had a great experience with Henderson Glass and will recommend them in the future!
Got a new windshield for our Edge and they had us in and out in a little over an hour. Very professional and the price was the best we could find in town. Highly recommend! Whoever is in charge of raises should give Carolyn and Alex a nice holiday bonus. They were super helpful and very professional.
I broke some rear glass over the weekend and needed it replaced ASAP. Early Monday morning I called and spoke with Carolyn, who was able to give me a same-day replacement at a great price. She was understanding and very professional, and I am grateful for the fantastic service. Definitely recommended!
My windshield got chipped while travelling for work. I was driving by Henderson and decided to stop in with no appointment to see if they could help me out. Carolyn greeted me as soon as I walked in the door and was extremely friendly and helpful! They were able to fill in the chip no problem and had me on my way in not time! I would highly recommend Henderson Glass for all your glass needs!
Someone smashed my window overnight and I needed to get it fixed immediately. Henderson Glass got me in that day and repaired my whole rear window in a matter of a couple hours for a very reasonable price. When I came back to pay and didn’t have enough money on my card, they waived the rest of the fee. Thank you, Carolyn, for making the best of a bad situation for me. Absolutely amazing customer care and they did an amazing job fixing my window.
I had the best experience ever here! Carolyn (front desk) is so HELPFUL! I used a warranty for my glass and she went the extra mile to help me submit my claim! Their work was excellent as well! I highly recommend them to anyone! Thank you Henderson Team!
Super knowledgeable and helpful, Carolyn Andrews helped me with my insurance claim and set me up with an appointment in less than a day. Mike Moorhouse was friendly and had my fabulous new windshield installed, at my home, in less than an hour. Ill be recommending Henderson Glass to all my friends and family!
Henderson Glass, in Wyoming, MI, went out of their way to help me yesterday (7.30.19), despite me showing up announced and without an appointment. While driving home, a semi kicked a rock back on my windshield, resulting in a repairable, but noticeable crack in my direct line of sight on the drivers side. Alex V. and Carolyn A. greeted me as soon as I walked through the door, and Alex helped me file an insurance claim right away. Carolyn started the repair work with a smile and gave me clear expectations about what she was going to do. In the meantime, Alex showed a genuine interest in me as a customer while I waited. When Carolyn finished the work, she invited me back to verify what she did, and showed concern that it was important that I was satisfied. She repaired the crack so well I couldnt even see it at first. Both ladies exemplified what customer service should look and feel like—authentic, personal, non-scripted, kind, and human. Id return without hesitation, and highly recommend to others. Please ask for either lady, and tell em Better Drinking Culture sent you.
We have used Henderson Glass a number of times for both chip repairs and windshield replacements and have always been pleased with their work. Carolyn managed our most recent replacement with professionalism from the initial call to the completion of the work.
Henderson did a great job with replacing my cracked windshield and they were very fast in getting it done. Alex V was the team member from their Wyoming branch that helped me file the insurance claim and she was so helpful for me. Would 10/10 recommend!
Really great service. The receptionist Carolyn did a great job. She got me in the very next day after calling and the job was done in a couple hours. Professional. Polite. Great service. Henderson Glass has serviced me and my coworkers and I would recommend them to anyone who needs work done.Shelby & Fresh Coast Kitchen staff.
Very professional group to work with. Placed call to company and spoke with Carolyn, where she took info and then connected us to our insurance claims department. Approved and installed new windshield next day. While waiting for installation, I observed excellent customer service by both Carolyn and Alex. This is a busy company with many walk in’s as well as scheduled appointments. Friendly experience - what is so important in our daily walk now days!
This place was communicated with me throughout the entire process of my windshield replacement. They did an amazing job and I could not be happier with my experience! Carolyn was amazing and kept me posted on the status all the time!! Highly recommend Henderson Glass!
I have had the best experience at Henderson glass over the years . Today I brought in our van with a loose back window and Michael took it in right away and took care of it for me. They are very busy so I appreciate Him for taking the time to help me out . I highly recommend Michael and the service at the 28th st store.5 stars !!!!
My experience with Henderson was excellent. Carolyn was very easy to work with and communicated quickly. They were even nice enough to remove the parking permit from my windshield and give it back to me.A++ would recommend
Henderson Glass was a pleasure to work with. The staff was super friendly and awesome to work with. From Michael, who set up the appointment, to Trevor, the technician, both were helpful, friendly, and awesome to work with. The other staff around were also amazing to work with and be around. Carolyn even brewed extra coffee just the way I like it. I would highly recommend Henderson Glass to anyone who needs a glass repair in the future.
Delightful experience from the moment I walked in. Carolyn and Alex exceeded expectations in customer service. I was in need of new wiper blades. In 20 minutes I left with new wiper blades and an aquapel treatment. My windshield looks amazing and couldnt of felt more welcomed and appreciated as a customer.
Called them today for a stone chip and Alex answered the phone, very friendly she helped me call the correct people to get the chip taken care of, after about 20 minutes on hold with the third party people that were suppose to give her a reference number to get my chip repaired she said she would take care of everything and call me back. She called me back like within 3 minutes and said that they would just take care of it, so I got there and Rich took care of it quickly. I would say the whole process took less than 45 minutes. Very nice and polite people to do business with.
I stopped in and met with Carolyn Andrews. She’s incredible. They fixed my windshield in about 5 minutes!!! I can’t believe it! It’s perfect. She took very good care of me. You need to take your glass problems to her!!
Got a small chip in my windshield that I hadnt noticed and it had started to crack. In a bit of a rush before leaving on vacation, I went to a well known auto glass place in Grand Rapids and found their entire staff was on a 2+ hour lunch break. Their loss...my gain. I found my way to Henderson, talked with Carolyn, and without an appointment got my little crack and chip fixed within 20-30 minutes. Cheaper than expected too! I would recommend Henderson to everyone.
We had to have a stone chip repair on our windshield. Carolyn was super friendly and walked us through the whole thing! Only took 20 minutes and was reasonably priced! Would definitely recommend!
I called on a Saturday, and talked to Carolyn Andrews. She was very friendly and great to work with. She set me up with an appt for the upcoming Monday, to have someone come to my house to install a new windshield. Phil showed up on time and did a great job!
I have used them multiple times for automotive windshield replacements, residential window replacement and a business board-up after an unfortunate accident. They are extremely quick and have very competitive pricing. I most recently worked with Carolyn. She was not only accommodating but friendly and professional. I would highly recommend Henderson Glass on 28th Street in Wyoming, MI.
Had a stone chip in my windshield repaired by Carolyn Andrews. She did an amazing job! Very professional and prompt service. I was in and out In less than half an hour. Thank you Carolyn!
What a terrific experience it has been to work with the team at Henderson Glass of Wyoming to have my broken drivers sideview mirror replaced. From my initial interaction with Alex, who did some excellent work to find me a replacement for significantly less than I was able to get myself, to the detailed explanation of the ordering and installation process that Alex and Carolyn gave me. You can tell that this team is focused on taking care of their customers and ensuring the process goes as smoothly as possible for the unfamiliar and often overwhelmed customers like myself.Also impressive were Rich and Michael, who expediently performed the installation of my new mirror. They took time to explain to me exactly what they were doing while giving me helpful use and care instructions to ensure my new mirror performed to expectations.I cant emphasize enough how much I appreciate all that the team at Henderson Glass did to make me feel that satisfactory resolution of my simple broken mirror was just as important to them as some of the larger architectural and commercial projects they work on. Soon I will be in the market for a new patio door and they will be my first call.From beginning to end, great service and communication that you just dont get from bigger chains with national advertising budgets. What Henderson lacks in catchy marketing jingles, they make up for in reputation and experience. Im glad I researched the reviews on social media and came to Henderson Glass of Wyoming. I highly recommend that you do the research and call them as well.
Alex was super friendly and happy to help us when we accidentally busted out our back van window. It happened on a Saturday. They had us come in and they taped up our back window and made an appointment for Monday. It took less than 2 hours. They did a great job!
I was driving down the road and CRACK! a rock hit my windshield and created a chip. I called Hendrson Auto Glass and Alex took great care of me. She let me know that if I got to them by 4:30 they could fix the chip today (it was 4:10)! I swung on in. Alex called my insurance company and we completed the claim right there. My vehicle got pulled into their shop and it was completed and I was back on the road by 5:00! I totally recommend Henderson Auto Glass for the work they did and how they treated me with great customer service. Thank you Alex and thank you Henderson Auto Glass!!
Needed a replacement windshield on pickup truck matching original equipment ie built in antenna, truck model identifier Super Duty.Carolyn was great, she set everything up and also assisted with insurance claim requirements. On day of install, Carolyn was again the go to person. Her customer service personality and demeanor is first rate. Waiting for job to be complete offered opportunity to witness her interaction with other customers at counter and over the phone. Henderson has a winner employee working for them.Thank you Carolyn and other staff for a great experiance.
I had a great experience at the 2585 28th St SW location on 11/9/19. Alex V. had assisted me via phone when setting the appointment, and she was also the person who waited on me when I arrived. Alex has great customer service. Was such a pleasant experience. Great price as well. I had never used Henderson Glass before. It will now be the ONLY glass shop I use in the future. I will be telling my friends and family about Henderson and the fantastic rep Alex V. that helped me.
I had my windshield chipped by a rock. Jared and Carolyn were very prompt in helping me get this fixed! Carolyn also helped me get a quote (the lowest I have found) to replace my husbands windshield that has large crack in it! Excellent help! They also were quick to fix the crack! I didnt have to wait long!
I had a windshield replaced a few montgs ago, they were great and affordable, i had a stone chip and a tight schedule, when i called it was close to close but carolyn said if i was close she would wait and get it taken care of. I arrived, she took care if it on spot and it was great. To everyone in need of windshield repair or repair i would totally recommend them, great people.
No Overselling, just great customer service! After finding out my regular go-to windshield repair shop was gone, reviewed google feedback and chose Henderson Glass. Carolyn Andrews answered the phone and is the EPITOME of professionalism and etiquette. I purposefully drove 20 miles out of my way to have her shop address my windshield repair needs solely on her reaction and response to my concerns and questions. She was honest, didnt overpromise results on a very large crack in the windshield, and assured they would do their best. End result, I was very pleased and the Wyoming Henderson shop saved us a lot of money. How can anyone complain with that. Would recommend this store to anyone. Call Carolyn Andrews next time your windshield needs repair.
Great experience. Ordered a new sheet of glass for our coffee table, which was reasonably priced and took about 1 week to arrive.While I was there I wanted to see about getting a stone chip repaired. I submitted the claim to my insurance and Carolyn took care of it right away. Great service. Zero complaints or issues!
I had the pleasure of having Carolyn Andrews take care of my payment for my 09 traverse. She worked really well with giving me the best deal possible for my rear window as I only have plpd and had to pay out of pocket for the glass damage that was done by a shooter in GR Saturday the 6th. Friendly service, and professional staff.
Awesome! Very helpful! Had a windshield replaced elsewhere and I knew it was not right, after re-inspection they were unable to locate an issue. Henderson Glass found the issue within 20 minutes of me explaining my concern. They installed another new windshield after finding muliple issue with the previous. Happy to be safe again!! Thank you for caring and listening! Everyone I met was genuinely very nice and extremely helpful!! I am Forever a Customer.
The people from Henderson under-promised and over delivered. They were friendly, came out to measure much sooner than I expected. The glass plus installation was less expensive than I anticipated. The order came in sooner than I thought it would. The installation team was efficient, clean, friendly, and more. What a difference the new glass makes! Thank you, Henderson team!
Customer care is magnificent at this location! Got my girlfriends car in and the rear window replaces within hours!! Definitely highly recommended coming here for all car glass needs and was the cheapest of all that i called. Thank you Carolyn at Henderson Glass!!!!
Went in to have a chip in my windshield filled and was in and out in under 20 minutes. I called several companies in the GR area, and Henerson’s $40 quote was by far the lowest I found. Carolyn was super friendly and did a fantastic job on the repair - literally can’t even tell a chip was even there!
Rich helped me today. Came in last minute On a Saturday. He was able to repair my windshield that had been damaged by a rock on the high way. Filled in great. They are always professional and do the best job for you. I have been her 3 times now and have always been very impressed with their work.
Had a crack in our windshield of our car originally, unfortunately it was already too big for repair. The window replacement appointment was easy, Carolyn at the front desk and the other staff were really friendly. If you do get a window replaced Id suggest to bring a book because it does take more than an hour to do but this was just fine for me since I had calla and emails to write. Oh yeah, they provide wifi for waiting room which ia great!
Henderson Glass was fast and a decent price. They got me on short notice. The receptionist Carolyn!!! was nice and talkative. The glass technician Mike Morehouse. He was fast took him 2 hours to do the glassThis company has a 5-star guaranteed Ill recommend anyone to this company
I had no appointment, was a walk in customer. Was kindly, and promptly greeted by Carolyn Andrews. She assessed my windshield. I was in and out with my windshield repaired within 30 minutes. Thank you. 🙂
I was in a pinch this Saturday morning - my drivers side window wouldnt roll up. I had a very small window of time available before I had to head out of town. I called Henderson at 11am and spoke with Jim, he was immediately helpful and cared about my situation. I got to the shop at 11:30am, and now Im out the door before 12:30 with my issue fully taken care of, and back on the road. Jim G and the folks at Henderson Glass really care about their customers, and do quick quality work at reasonable rates. Im thoroughly impressed and highly recommend their services.
Michael and Carolyn were such a big help. I was able to get an appointment the same day. Much appreciated their helpfulness getting it done before our trip in a few days. Thanks Henderson I wish it was this easy with my other appointments in life!
Rich is highly recommended to work with! This is the second time Ive had to have glass replaced, a third on the way, and they were able to help me right away, every time. So much quicker than every other company Ive contacted and such a pleasure to talk with! If you want it done quick, right and with people who truly care, come see these folks!
Great customer service. Carolyn was very helpful! Two chips in my windshield were repaired quickly and professionally, and my insurance claim was handled with ease. Thank you!
I stopped by to see if a chip could be fixed or if the windshield needed to be replaced and they offered to fix it on the spot. Carolyn A. contacted my insurance agent for me and they had the window fixed in 15 minutes. They are so efficient!
Took my car in to get my rearview mirror glued back on. They got me in right away and had me on my way in minutes and the cost was only a couple bucks more than a do it yourself kit. I have been here on more than one occasion and have always had great service. Carolyn in customer service was awesome too! I would recommend this place to anyone.
This company was excellent. They were very knowledgeable about making a glass table top protector for my dining room table. It came out beautifully. The team member I worked with was Rich. He helped to make the glass fit well and even provided me with glass cleaner and plastic discs to help prevent the glass from sliding off the table. I am so happy I chose to go locally!
Henderson glass Wyoming location worked excellent through these hard times in Covid. Alexandra explained how it’s difficult to get the specific pain of glass these days but after her research, I was scheduled within a week of calling!!
Easy process to set up appointment to fix my windshield. Mike came out to the house and did a great job very quickly. Payment through my insurance company meant no work for me. Thanks!!!
Caroline was extreamly helpful with getting my glass ordered. She answered any and all questions without hesisitation. I have used Henderson Glass for all my glass replacement needs for past five years, not that there is a lot of need for it; but every time I do they have been more than helpful and easy to work with. Great company!
Carolyn is so incredibly friendly and helpful. She was able to get my windshield fixed in less than 15 minutes, all the while being friendly.
My experience was great they gave me the best quote in the area and were able to get me an appointment right away. Michael Gronts was great with getting me a quote and scheduled me an appointment. Carolyn Andrews was also very nice and was helpful with getting me in early for my appointment and making sure my wait wa comfortable. Overall Henderson Glass was helpful and a great experience I would recommend for anyone to go here.
Needed the windshield repaired because of a chip and small crack. Came in there and was out and on my way home within 30 minutes. Thank you Rich for taking care of the repair and Carolyn for taking care of me. You did a good job.
We had to replace a sliding glass door due to a failed seal. Henderson was prompt in coming out for a quote, and had the replacement glass ready to install within just a couple days. The techs who did the install, Jim G. and Mike L., did a great job. They were friendly, professional, and hustled. Theyd run to and from their van any time they needed a tool or part. Thank you!
Was helped by Carolyn. She was excellent! Great customer service! Took under 20 minutes to fix the chip in my windshield.
Brought in my mustang to have the windshield replaced. Asked them to use OEM glass so the logo would be there. Alex helped me take care of everything with my insurance and was really polite. Car looks great and only took a few hours. Thanks guys👍
Normally I go to NW GR locations for all of my auto needs, but I happened to be out in Wyoming and my rear-view mirror had fallen off. Carolyn A. was prompt and informed on how best to fix this issue. I arrived and was immediately taken care of and waited less than 20 minutes for this fix. Ill keep Henderson Glass in mind for my future auto glass needs, when in the area!
Henderson Glass replaced the windshield on my Jeep faster than their estimate - who doesnt love that! Everyone was super friendly and the price was excellent! Definitely recommend going here :)
Great service. I called ahead to check on the cost of a windshield chip repair. I was told to come in anytime, no appointment needed. 39.95 and I was in and out in 25 minutes. Very pleased and Ill go back there again the next time.
I cant say enough good things. We were visiting GR from out of town, and got a small stone chip. We were headed to autozone to see if they had anything to use temporarily just to keep the crack from growing, when we spotted Hendersons. Carolyn A. was so friendly, got us in right away, had us back on the road in less than a half hour, and was extremely affordable!! Carolyn and Hendersons saved our weekend!
I did a walk-in appointment for a small chip in the windshield of my car. They fixed it in under 30 mins for a fraction of the cost of my deductible. Will definitely come here again if I get another chip.
Wow !!Great job installing a replacement picture window in our living room.42 years of experience is worth every penny. Exceptional workmanship and attention to detail.
I had my windshield replaced today ..Carolyn Andrews was very professional and efficient in helping me ! Your waiting room was very clean as well ... The price was awesome to ...I will definitely refer you to all my friends ! You will see me again ..... thanks again
When I visited your store I was struck with the cleanliness of the store. More importantly Carolyn Andrews was so friendly, helpful, and very professional. Id say you have a really dedicated and caring staff. I am an agent and will not hesitate to refer my business to your friendly staff.
I had broken glass on my drivers side mirror and both Alex and Carolyn were a great help getting the right part and installing it for me! Thankful for such great service quickly and at an affordable price!
Alex and Carolyn provided professional service from start to finish. They made the process simple and they delivered their service in the time estimate they gave me. Quality work they are willing to stand behind.
Had two windshields replaced at my expense. Both vehicles were left with hand prints all over them and one had the hood scratched up. Windshield in both vehicles looks great. Could do without the damage though.
Ive never been serviced by a company that was so polite, fast, and affordable. I had a jerk throw a rock through my window Sunday morning. I called and left a message at Henderson (they were closed). They called me back early Monday morning and made an appointment for Tuesday. I came back Tuesday after work and it was all set! Plus I couldnt believe what a great deal I got. Everyone I spoke with was so nice. I highly recommend them!
Always bring our cars here for windshield work. Carolyn did great work on the most recent set of stone chip repairs, quick service and reasonably priced.
Carolyn was helpful, friendly and professional.I dont know a thing about windshield repair and she broke it down Barney style as we would say in the Marines.I left very satisfied.
Fast friendly affordable service with easy to find locations they have replaced 2 windshields for me in two different vehicles and was very pleased both times highly recommended
Carolyn was friendly and and a great communicator when I called and came into the store to repair my windshield! Now, I don’t have to worry about my windshield crack spreading. Thank you!
Excellent job and service as always!! Mike Moorhouse changed our windshield today at the Wyoming store and did a fantastic job! He was prompt and explained everything well. We will recommend Henderson Glass!
My drivers side mirror fell off and Carolyn took care of me! I ordered a new passenger side mirror as well, but she told me that was not necessary and save me $40! Thanks Carolyn. You were awesome!
Friendly staff. Carolyn was very helpful setting up an appointment for the same day. The whole process was quick, easy, and cheaper than I expected. I would recommend to anyone!
Carolyn Andrews and Mike Liskovec were VERY helpful and very fast and efficient. I would not hesitate to recommend Henderson Glass to all my friends. They did a fantastic job.
Carolyn, Alex and Rich were fantastic. They were helpful, professional, and got the repair done quickly.I will definitely recommend Henderson Glass
Dealt with Carolyn Andrews and Phil Brott 2 have a 2006 Honda accord lx windshield with a off sight service call to home ..office staff was helpful and very informativereplacement tech was quick conversational and neat I was also a bit late for appt. and they had still kept itbeen using Henderson glass for many years also with in the family for many windshields
Please dont take your car here. Most unprofessional company Ive ran across in a long time. Brought my car in for a windshield replacement. Showed up on time. 3 hrs later they call and say we have the wrong glass. Promised they would have it and put it in friday before the car show. Friday comes..no call no show. I call and they spew more lies. Needless to say cancelled my work order and going somewhere else. If you want professionalism, do Not go here.
Our body shop used Henderson Glass probably a few times a week and we are very happy with the service we receive. Mike Moorhouse comes to us anytime we call him; very convenient for us and our customers are very satisfied with the quality.
The office staff were very friendly and easy to work with and got us an appointment quickly. The technician was crabby and he acted inconvenienced by having to complete the job in our garage. He also complained about the application taking so long because the temps weren’t warm enough. If that was a problem, they shouldn’t have offered the aquapel coating outside of their facility.
Set an appointment and explained over the phone to the female behind the desk. She claimed both windows were fixable. When I made the trip up there it was a whole different story. She has very poor knowledge on windows and wasn’t willing to work it out with us. Poor customer service, I left there and went to Michigan Screen & Glass a block away and immediately received the help I needed after Hendersen Glass claimed it wasn’t possible. Horrible place and will never go back.
Great experience! Carolyn was extremely helpful and friendly! They were fast to repair our windshield and they were the lowest price in town! Great Place!!
Henderson Glass does great work and Carolyn had my vehicle ready within 20 minutes of drop off. Very convenient.
Henderson sent Jim G. to give me a quote on a fogged up window. Jim knew what he was doing. Jim knew the type of widow frame year and type of window within minutes. Jim was friendly and polite. I ordered the glass an asked for Jimto install and that what Henderson did. I was also happy with the 10yr window warrantyThanks Don
The staff at Henderson Glass went above and beyond for me. I had a sentimental item that had broken glass. It really was not in their wheelhouse but they could tell how important it was to me. They took the item completely apart for me and rebuilt it! I cant thank them enough as it was getting re-gifted to a sick little girl in ICU at Helen Devos and was a gift to me when my Grandfather died over 30 years ago. It had fragile dried butterflies and grasses in it. They not only replaced all the glass but they didnt damage one wing of those frail little butterflies. If this is the care they use on all of their jobs you cant go wrong. THANK YOU to all of the folks at Henderson Glass!!! You made my day.
Spoke with Carolyn to setup a glass appointment for my insurance client. She was pleasant, professional AND proficient. This world needs more Carolyns!
Carolyn in my opinion presented herself unprofessionally. She felt it necessary to give her opinion where her opinion did not belong.
Very pleased with the service. Henderson glass replaced my windshield. Thank you Carolyn Andrews very professional. Recomend this place to anyone who has glass needs of any kind.
Carolyn took care of the large chip in my windshield right away- no appointment needed. Looks like new and price is right.
I had wonderful experiences. Carolyn Andrews was very professional, quick & did a great job. Also prices were very low & reasonable. I definitely would recommend.
Carolyn, was a great helper and friendly. She answered all of our questions helped us out with what we needed and even pointed out things that were needed on our car. Highly recommend this place!
Fix a crack windshield for me in under 15 minutes. Used a groupon coupon with no hassle. Customer service was excellent with friendly staff. I highly recommend these guys for windshield repair!
I just had my windshield replaced and it is so nice caroyln is so nice and professional and made sure i understood all the details. Will definatley tell all my family and friends that hendersons glass is fast, clean, nice knowledgable employees thank you.
Professional, timely, called first before arriving and came to my home.
Needed a window replaced after my car was broken into, they repaired it quickly the very next day and Carolyn even handled my insurance claim for me! Highly recommend.
Great service. Just stopped in to make sure glass could be fixed. Carolyn answered my questions, even called my insurance company! Rich did an excellent job
Fast Same Day Service! Henderson Glass will be our forever go to place for windshield replacement!! Phil B. was an awesome tech!!Thank You Henderson Glass🙂
My rear view window snapped off my windshield a few days ago. I knew i needed to get it fixed. Luckily for me, Rich was quick to help me out and fixed for me super quick. Very professional and efficient.
Stone chip repairs are awesome. Ive always taken my vehicles here to repair my stone chips. So good! Cant even see them when theyre done.
Carolyn at the counter was very fast with the paperwork, and Jerrod did a excellent job fixing the stone chip! Not my first trip here and with Michigan roads Im sure it wont be the last.
Glass shower door installation? Forget it. Game playing with schedules. Did not call to confirm schedule for home visit. Knew Id be here at a certain time and showed up early to get out of the job (speculative), not to mention the high bid. Thats business.Phone receptionists sound depressed.Someone mentioned that management changed hands sometime in 2015. Definitely not for the better. ...and yes, Im not the type of person that wants to leave a sour review either. 2016-03-30.
Been doing business with them for over 15 years, treated us great. BUT recently they changed hands and the new manager Aron, at the Grand Rapids store couldnt be ruder or more obnoxious. Never not paid a bill with them and we have had very large orders and plenty of them, yet she acted like we were a dead beat client and had an attitude from the start. Will never use them again and will be telling anyone that will listen to take there business else were.
Another great job performed by the guys at Henderson Glass!! This time it was a rock chip. Carolyn was very helpful and had me in and out in no time.
Im never the person who leaves nasty Google reviews, but these people pushed me to whits end! THEY WILL MESS UP YOUR ORDER AND TREAT YOU LIKE CRAP. BEWARE!!!They messed up my order twice, and they left the glass so sharp that I cut my finger while unpacking it at home. At first they measured wrong and had to reorder. We all make mistakes, no worries (or so I thought). A weeks later, they called me to come back in. IT WAS WRONG AGAIN! On the third time, they got it right, but left the glass so sharp that I cut myself on it (as mentioned before). They were supposed to grind down the sharp edge, but they failed to do that also. After the third mistake, I had enough.If you like being treated like crap, Henderson Glass is the store for you! Although they used to take EXCELLENT care of us, a shift in management has left these clueless buffoons untamed. TAKE YOUR BUSINESS ELSEWHERE!!! BEWARE!!!!!
Carolyn Andrews was great; cut my glass at no cost! I recommend this very friendly place for any glass work you might need.
Carolyn Andrews did an outstanding job of taking care of contacting my insurance to fix my truck windshield stone chip in a speedy and efficient manner.
I stopped in at 435pm on a Friday, and Carolyn Andrews was happy to get my stone chip repaired. I appreciate the hassle-free, customer-focused care.
Carolyn was able to get me right in and the whole process was super fast. The nickel size chip in my windshield is just a tiny speck now thanks to them.
I had a wonderful experience with Henderson glass they were very kind and also very understanding with my schedule thank you Carolyn for everything
Very helpful and professional. Came in with a broken cabinet glass, they fixed it the same day. Awesome job!!Thanks Carolyn!
Phil B was the technician that came out to repair my windshield! Amazing service, prompt service and super friendly! I would recommend Henderson glass!
Very good work. Carolyn was always very kind and kept an eye on everything. I am very satisfied with the work done on my car.
Been their to have two stone chips fixed on my windshield. Did the repair in a very reasonable time. Check them out.
I would go back there in a heart beat. Ask for Carolyn, she is very professional and nice. Good quality and fair price.
I gave them a tough one and they did an absolutely phenomenal job. Most places couldn’t even get the windshield. Highly recommend and will use them again. Thanks again!
Very professional mobile windshield replacement service. I was given a price and a date and time for mobile service, and the technician arrived on time and did a very professional installation. Couldnt be happier!
Went it to have 2 stone chips repaired with little time. The work was done even faster and I was on my way.
Driver side door window replaced. Professionalism at its best.Thank you!!!
They did a great job. They were able to get me in the same day I called and they got the job done quick with no issues.
Great first time experience at Henderson Glass Grand Rapids. Carolyn Andrews was extremely helpful and knowledgeable. Definitely recommend!!!
We had a great experience with carloyn she was very quick and helpful!! Highly recommend them! They also deal with insurance so you don’t have to!
We use Henderson glass all the time and Mike Moorhouse is always here on time whenever we call him. Great guy to work with. We appreciate it Mike, thanks.
Alex and Carolyn were great helping me out answering my questions and getting me a great price for a new windshield!!
Henderson Auto Glass is my number one go-to place from now on Alex gave me one heck of a deal on a windshield for my Mitsubishi Eclipse that everybody else wanted an arm and a leg for forget that and Ill get my company to go through Henderson from now on
Carolyn was super helpful. Got me in the next day and even helped take care of my claim through my insurance.
Have used on a couple of occasions and have always been satisfied. Today Carolyn Andrews took care of me, 5* service.
Great customer service helpful phone line getting my appointment and helping figure what i needed to do. And Mike Moorehouse does a great job every time hes careful with everything and cares about quality work
I stopped in without an appointment and Carolyn fixed my three stone chips quickly and professionally.
Good service and good price. My go to place for chip repair. Carolyn Andrews was a big help. Can’t recommend them enough.
Just had a windshield replaced for my business. Fair price and more importantly ON TIME! Unfortunately, Im sure Ill be using them again.
Trevor Morris came out and replaced my windshield. Was on time, efficient, and very helpful. Would highly recommend! Thanks!
The lady that waited on me was very nice Ive always taken my stuff there ,when I worked across the street ,my appointment is for next Monday at 10 a.m. hope they treat me as well.
Carolyn was amazing in helping with some insurance issues that popped up unexpectedly. Thanks again! Highly recommended!
Alex was a great help at the front desk. Reach out to me at work about a possible issue and rescheduled my appointment to negate any issues!
Carolyn got me in IMMEDIATELY, repaired the stone chip, and got me back on the road in 20 minutes!!Amazing customer service!Impressed!
Friendly, knowledgeable people here. Carolyn was a great help. Quality work done quick and correct. Five stars!
Very friendly efficient and helpful
Carolyn was very helpful when I brought in my vehicle. The staff got the work done fast.
They have a wonderful amazing team Carolyn Andrews and Trevor Phil was very helpful and super nice. I will be staying in touch with them for more house projects.Thank you again Henderson
I needed a chip in my windshield repaired. I was a walk in, but still got quick service at a good price.
Carolyn gave great customer service. Got me in and out very quickly Job well done!
Had a couple stone chips Carolyn Andrews fixed them for me did a great job it only took 30 minutes . Thankyou!
Carolyn Andrews was very helpful and professional, help get the part as soon as possible for me and did a great job!
Great service! Far quicker return than any other company could do. Friendly people as well.
Quick and wonderful service. They were kind, very supportive, and eager to help me with my problem. It was all at an incredible price too.
Got in right away. Carolyn Andrews was very helpful with all questions asked. Very good price for a chipped window!!!!!!
Not the friendliest people to deal with. Seemed to be bothering them by requesting new shower glass quote. Not competitively priced with other glass companies.
Carolyn Andrews was extremely nice and straight to the point. The service was very quick.
My experience at Henderson was great! Both Carolyn and Jared were helpful and courteous
Carolyn was great. Took care of my chip immediately within delay.
They are professionals and if you need it, and its flat glass, they will probably make it for you. At a great price and timeline. I was impressed!
Polite courteous service. Replace mirrors on vehicles with service people. Can order mirrors if not in stock and notify customer.
Henderson Glass for the win! With speedy service and friendly staff. Will definitely return if a future need arises.
Needed a warranty repair on a windshield, Carolyn was friendly and helped me on short notice. Thank you!
Carolyn was great to work with for a stone chip repair on my windshield.
Carolyn Andrews was very thorough and upfront with all costs and helping me save money.
Mike did a super clean installation on my classic car. Thank you.
Great place, I go back
Super great service and fast price was amazing had them do some chip repairs
Great service! Very friendly. Would definitely recommend Henderson Glass.👍👍
Fast efficient and reasonable
I heard about Aquapel & just HAD to come in! Carolyn was very helpful in explaining what it does and they even performed the service on the spot!
Local location did not honor the corporate office quote for installation or price. The customer service reps were slow, disorganized and unhelpful. Terrible experience.
Carolyn very nice professional along with the entire staff. Top shelf business
Fast, friendly and inexpensive. $39 and 15 min fixed a stone chip!
Reasonable price, prompt service, perfect timing!Carolyn YOU ARE AWESOME!!
Mike and Roger did a great job on our shower door...very friendly and professional.
Alex& Carolyn are AMAZING!!!! They were very helpful but great customer service 🙂
Very helpful and fast service after car break-in. Carolyn has very helpful.
I have been dealing with them for over 30 years great service always on time recommend them very highly
Called at 11 a.m. was done by 3 quick easy wonderful results went above and beyond what I expected
Very professional.He had to replace 2 windows and repair 2Ran into some trouble areas but knew how to fix it,We were VERY pleased.
They couldnt help me with my issue, but they went out of there way to look, listen and offer advice.
They did a great job ordering my mirror for my truck
Friendly, fast, courteous and professional. Carolyn Andrews should get a raise.
Thank you to Carolyn Andrews for awesome service & thank you so much for the ride home.
Carolyn Andrew and Rich was very helpful in the service was very great I will return
Shout out to Trevor Morris! Did an awesome job with my car window! Thanks man!
Total reviews rating 4.8
199 Reviews for Henderson Glass - Wyoming 2023:
Review №1
2021-03-17Carolyn Andrews you freaking rock! Michael, you do as well! I am so thankful that I stopped into Henderson first, when looking for my replacement windshield. The entire team at this location is super friendly, down to earth, and professional at the same time. I love that you even joined our game of eye spy keeping my little ones entertained. My 19 year old son even said that in the future hes purchasing from you. Great job to all of you! Your prices and service are awesome! And now after waiting 24 hours😉 I can finally wash my dirty Yoda without fear🤣🤣 Thank you all very much!! P.S. I included a pic of the limited and hybrid for you..... youll get the joke Im sure😉😉🤣
Review №2
2022-02-21Driving down the road and had a huge rock hit my windshield and cracked it. Called Henderson glass they were able to get me in that day. They had the glass installed in two hours and I was back on the road. Extremely happy😁
Review №3
2021-11-19I would highly recommend Henderson Glass. I called them to fix a couple windows on my garage door. The gentleman I spoke with was knowledgeable, friendly and had a technician out to my house the following afternoon. The technician did an amazing job. The windows were fixed and everything was cleaned up. Great job!
Review №4
2022-04-09I have a 1995 Chevy pick up needed the windshield replaced cleaning fluid and slop leaked all over my dash and my cupholders. Broke the brackets that hold my dash down I would not recommend the sloppy people to work on anything. The interior of the truck was filthy apparently they just don’t care about peoples vehicles
Review №5
2020-06-17I was refereed to Henderson Glass through an insurance company consultant. Not only was Henderson willing to replace the windshield on my vehicle when no one else would do to the age, the staff is awesome! Alex is very kind and made sure I was well taken care of.I was unfortunate enough to have a rock hit my windshield and crack it not even 24 hours later however, once again, I was well taken care of when I call in with my issue. I had the pleasure of meeting Carolyn on day two. Not only was she kind but also knows her windshield repair. Carolyn was able to fix the window with the chip barley being noticeable and only from the inside of the car.Im sure all their staff is great but I had the pleasure of specifically dealing with these two awesome women and would recommend Henderson to anyone who needs good work done by a friendly staff! Thanks and keep up the good work!
Review №6
2021-03-04We had a GREAT experience! Carolyn was my point of contact. She was very friendly, knowledgeable, answered all of my questions (without making me feel bad for having so many) and you could tell she enjoyed her job. The work done our car was excellent. The best part was that they were able to get me right in and had it fixed in just a couple of hours. I would definitely recommend this business!
Review №7
2022-06-19Best price, great service. Got a replacement side door window for our vehicle same day.
Review №8
2020-12-08The customer service I received from Alex, I believe is her name, was amazing she was sweet, friendly and very informative. That being stated I explained about my windshield and how I know there was an issue before when I replaced my windshield and it was not one from Ford itself, she took my car information gave me a quote and we hung up so I could shop around for more quotes. I ended up going with Hendersons and today I had my appointment and before I left I asked about the warranty and explained again about how I have replaced it before and needed the factory windshield from Ford. She assured me things should be fine. However, I have several complaints about my windshield because of it not being the factory windshield any time you roll down ANY window it SOUNDS like there is an air hose just blasting air through the vent of my car. Now I immediately called and explained again; All I really got was basically an insult to my knowledge saying that the sound is coming from my sunroof being open, the glue takes a WEEK to dry..🙄😒 and that if that was an issue I should have said that because its 150 dollars more, and that even after I paid 225 dollars- cash that I have to wait a week to come back for them to drive with me to see that it is an issue.👎🏻 I understand having to wait for the factory windshield but no staff memeber has even rode in the car to acknowledge the issue and confirm the ordering of a new windshield so in turn Ill be waiting 2 weeks when something could have been done today since my statements previous about the issue were ignored.
Review №9
2020-10-21I was extremely impressed with the service and pricing at Henderson Glass. They beat every other offer that I found to replace my windshield. They also were able to replace my windshield the next morning after I called. The staff was incredibly helpful and friendly. I cannot recommend them enough and will send my family and friends to Henderson.
Review №10
2020-07-10Was on my way to work this morning and a rock hit my windshield causing a very large stone chip, little larger than a quarter. After a quick call to the insurance company they had me set up with Henderson Glass in Wyoming. Talked with Alex on the phone and she suggested that if I had the time to stop in they could take care of it right away. When I walked in Alex had all the paperwork ready and Carolyn took my keys and started on the repair immediately. Great service, great people! Wish more businesses ran that efficiently. Very happy with the finished product considering how severe the damage was.