Heritage Insurance Agency

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Name: T***** D*****
Date: 2022-12-29 02:08:44
Rating: 5
Comment: Very good customer service. Theresa is very responsive and handles all my quoting and policy needs.

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Name: K**** T*****
Date: 2022-12-29 01:41:24
Rating: 5
Comment: I have worked with Theresa past and present and she knows how to make buying a home easy with no headache for you. Her attitude is always uplifting

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Name: B****** D*****
Date: 2022-12-29 01:32:51
Rating: 5
Comment: I recently swapped over my home and auto policy. Theresa did all the foot work and made the process smooth. She is my go to for all my insurance needs.

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Name: J**** S*****
Date: 2022-12-25 02:28:25
Rating: 5
Comment: Their agents are willing to put it in the time to shop around and make sure they find a good fit for their clients.

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Name: C******* S****
Date: 2022-12-03 00:04:12
Rating: 5
Comment: Jordan Fleischmann has gone far above and beyond to help us in our insurance changes and urgent needs. I highly recommend Jordan and this agency for any insurance challenge you may face!!!

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Name: S***** S**********
Date: 2022-11-28 20:26:37
Rating: 5
Comment: Jordan Fleischmann assisted us in getting quotes for all of the insurances that are required for our Design and General Construction company, which is quite a bit. He and his team at Heritage went the extra mile to understand our companys particular needs and obtain numerous quotes with our best interests in mind. He is honest, thorough and truly a pleasure to work with.

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Name: J**** M*******
Date: 2022-11-03 17:07:37
Rating: 5
Comment: Heritage Insurance Agency offers personal and professional service. They are prompt to answer and address all of questions along the way. I was able to review my small business policy quickly! Thank you!

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Name: F****** M******** C** C*** M***
Date: 2022-10-26 03:36:12
Rating: 5
Comment: Love sharing ideas and doing business with other Agents that are constantly educating themselves and really care!

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Name: T** B***** I******** & R*** M*********
Date: 2022-10-25 20:18:48
Rating: 5
Comment: Professional agents that elevate our industry! Always a pleasure to refer my CA clients to them, thank you!

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Name: E****** y**
Date: 2022-10-25 18:31:26
Rating: 5
Comment: Makes the process smooth! Great to work with

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Name: B*** T*** H***
Date: 2022-10-25 18:16:59
Rating: 5
Comment: Great people working hard for their clients daily! Heritage gets 5 stars every day!

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Name: B***** S*******
Date: 2022-10-25 15:50:44
Rating: 5
Comment: Excellent insurance agency! They are attentive, knowledgeable and always professional. Would highly recommend!

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Name: K*** A***
Date: 2022-10-21 00:32:51
Rating: 5
Comment: Great company to get insurance from with wonderful customer service! Spoke with a young lady named Taylor over the phone and she was able to answer all of my questions and get me all squared away.

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Name: M****** S***** (*****
Date: 2022-10-20 12:48:48
Rating: 5
Comment: Im so grateful being part of this agency. They are so kind, professional and very helpful.

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Name: K***** M******
Date: 2022-10-20 02:15:21
Rating: 5
Comment: Maddie Luntey was brilliant to work with. She listened to our needs and was able to connect us with Juan Garcia who was diligent and able to get us the insurance policy we needed for our home. I highly recommend calling Heritage insurance agency for all your insurance needs.

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Name: Z****** S*******
Date: 2022-10-19 20:37:33
Rating: 5
Comment: Great people to work with. They are my 1st recommendation for insurance.

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Name: K**** D***********
Date: 2022-10-19 19:09:08
Rating: 5
Comment: I have to say this agency is among the top in the country! They have an amazing company culture (lead by Kelly Mora!) and they take excellent care of their clients. They are truly passionate about insuring the Agriculture Industry. I recommend working with them if you want a top notch client experience.

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Name: G******* B****
Date: 2022-10-19 02:41:09
Rating: 5
Comment: Tracy, did a great job of helping me transfer my Insurance to a very reputable agency. I happy with my carrier and excited about my agent.

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Name: C***** B****
Date: 2022-10-19 01:45:04
Rating: 5
Comment: Great Service & Great Price. I highly recommend Heritage for your insurance needs.

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Name: S****** I**
Date: 2022-10-19 00:40:43
Rating: 5
Comment: I gotta be honest, Insurance is the last thing in the world I want to deal with. I feel so fortunate to have found Heritage and Tracy Beach. He saved me money and streamlined the process so I could get back to focusing on my business.

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Name: I*** s****
Date: 2022-10-19 00:20:26
Rating: 5
Comment: Jordan at Heritage made sure my property coverage was affordable as it could be, yet protective as I needed. I appreciate that everything was clear, digestible, and easy, and I would highly recommend Heritage to friends.

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Name: J***** H******
Date: 2022-10-18 23:04:12
Rating: 5
Comment: I have had several interactions with Kimball, very polite and easy to talk to he is very willing to help out

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Name: K**** L*****
Date: 2022-10-18 22:47:15
Rating: 5
Comment: Friendly, happy employees that are eager to find us the best insurance to meet our small business needs

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Name: J** P*****
Date: 2022-10-18 22:08:18
Rating: 5
Comment: Kimbal was AbSOlUTLY amazing. Our insurance was going to cancel and Kimbal stepped right into action!

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Name: S****** C********
Date: 2022-10-18 20:00:37
Rating: 5
Comment: My mother is retiring and has to look into new insurance. She has called to multiple places and didnt feel like a valued customer with anyone till she spoke to a women named Bralynn at Heritage. Thank you very much for helping my mom, she fealt very comfortable and fortunate to speak with someone who values their customers.

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Name: D***** F******
Date: 2022-10-18 19:52:39
Rating: 5
Comment: Heritage is the best place to buy your insurance. They have most knowledgeable staff and awesome customer service.

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Name: M***** L*****
Date: 2022-10-18 19:42:39
Rating: 5
Comment: I love being a part of the Heritage team. This agency is sure to take customer concerns to heart and loves to treat them like family.

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Name: J***** H*****
Date: 2022-10-18 19:29:07
Rating: 5
Comment: Customer service was great. Bralynn was awesome. Would recommend

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Name: D*** H*********
Date: 2022-10-18 19:25:47
Rating: 5
Comment: This is a great agency to work with! Super friendly and super helpful!

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Name: M**** C******
Date: 2022-10-18 19:19:12
Rating: 5
Comment: Spoke with Bralynn today! Absolutely love her attitude and knowledge of the company and how everything works would not have been able to make the decisions I did without your assistance. Thank you for all your help I will definitely be recommending this company to everyone I know.

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Name: N****** M*****
Date: 2022-10-18 19:18:23
Rating: 5
Comment: Love when a business has legit customer service that actually does a great job. Thank you to the gal Braylyn for everything!

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Name: e**** h*****
Date: 2022-07-25 18:14:31
Rating: 1
Comment: Extremely disappointed in their customer service and inability to help me in canceling a claim. I would never use this agency again nor would I recommend this to anyone. Do not waste your time dealing with these people, they could care less about your needs and are not there to help in critical times!

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Name: B**** T******
Date: 2022-03-01 05:25:55
Rating: 5
Comment: We have entrusted all of our insurance needs to Heritage Insurance Agency for 15 years now. They are amazing to work with. We have Auto, Farm and multiple businesses insured through Heritage. Everyone there has gone above and beyond to get the coverage we need at a competitive price. Their customer service is outstanding! We highly recommend them.

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Name: M******** p*******
Date: 2022-03-01 04:46:17
Rating: 5
Comment: My first time on the search for a good insurance and Juan was there to help me and make me aware of everything. Best place around!

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Name: Y**** v****
Date: 2022-03-01 04:21:03
Rating: 5
Comment: Great agency! Remember to ask for Juan, he is very helpful.

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Name: M**** T********
Date: 2022-03-01 04:02:38
Rating: 5
Comment: Wonderful customer service spoke to Juan Garcia very professional answered all my questions. Highly recommend him.

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Name: A** T*****
Date: 2022-03-01 01:11:39
Rating: 5
Comment: My agent is highly responsive and always friendly and professional.

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Name: j********
Date: 2022-02-28 20:41:46
Rating: 5
Comment: Amazing service and great family run company.

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Name: C******* B*******
Date: 2022-02-28 19:57:28
Rating: 5
Comment: Heritage Insurance took good care of us. Super friendly staff and very prompt at getting us the policy when we needed. They answered all my questions and let us know we had options. I would recommend them for all your insurance needs!

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Name: A****** G*****
Date: 2022-02-28 19:54:58
Rating: 5
Comment: Very helpful and professional staff. Highly recommended this company!

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Name: H******* D******** C*****
Date: 2022-02-28 19:50:19
Rating: 5
Comment: We are a new nonprofit and Heritage Insurance guided us to find the best insurance coverage for our organization. They explained all our options and made things simple. We would recommend this insurance agency to any business or organization. Now we have the coverage we need and we can focus on the things that matter to us most…bees! Thanks Heritage Insurance Agency!

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Name: H**** B*******
Date: 2022-02-28 19:41:24
Rating: 5
Comment: I know the Heritage staff has me covered. They are always professional and through. They are a great resource to me as a farmer and give me one less thing to worry about as a business owner.

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Name: n***
Date: 2022-02-27 01:34:22
Rating: 5
Comment: Juan is great at what he does. Can always count on him to always get on the phone and help out.

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Name: J**** B*******
Date: 2022-02-25 23:47:47
Rating: 5
Comment: I have a great work experience with them and would recommend them to everyone I know!

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Name: G*** V*****
Date: 2022-02-25 16:58:20
Rating: 5
Comment: Juan is great, he takes care of my insurance needs and is a pleasure to work with!

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Name: A �******** A
Date: 2022-02-23 17:57:32
Rating: 5
Comment: If you are looking for a great insurance agency in chico you will be blown away by the awesome office of heritage insurance. If you are looking for a sincere, knowledgeable and profesional agent for personal auto and home ask for Juan Garcia.

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Name: S**** T****
Date: 2022-02-22 19:34:32
Rating: 5
Comment: We couldn’t be happier with the personal attention Audrey Mora gave us in handling our insurance needs.

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Name: M***** G*******
Date: 2022-02-18 04:48:34
Rating: 5
Comment: Wonderful company! I definitely recommend juan Garcia! He’s been awesome at working up a quote for me!!

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Name: G**** H*******
Date: 2022-02-17 14:25:52
Rating: 5
Comment: Best Insurance Agency in Northern CA! Super friendly and knowledgeable staff who are always ready to help. Love how involved in the community they are as well. If you are looking for a trustworthy and reliable company, look no further.

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Name: C****
Date: 2022-02-17 14:14:33
Rating: 5
Comment: Insurance through Heritage is a fantastic experience! I insured my truck with Heritage and they have always taken care of me, finding me the best rates, best coverage, and always being there to help.

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Name: j**** n***
Date: 2022-02-16 17:06:35
Rating: 5
Comment: I have many Insurance needs and have been with several agencies and brokers in my long life. Juan Garcia has exceeded the professionalism and customer service of any former broker I’ve worked with. He takes my calls promptly. Gets quotes same day. He patiently explains (sometimes more than once) insurance coverages and Insurance terminology. Securing insurance Has been a daunting task in the past. This is no longer the case working with Mr. Garcia. I hope he always stays in insurance.

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Name: T***** S****
Date: 2022-02-16 03:01:09
Rating: 5
Comment: I contacted Heritage when my business insurance increased substantially to see if they could Insure my business for less than my previous insurance company. I have been with that company 15 years and never filed a claim. Still my premium almost doubled in the last two years.I reached out to Audrey Mora and within the day she had me insured for the same as I had been paying previously. I am a very satisfied customer.

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Name: B****** T******
Date: 2022-02-15 21:30:09
Rating: 4
Comment: Always great service, everyone is so helpful and friendly.

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Name: D***** W***
Date: 2022-02-15 20:34:12
Rating: 5
Comment: Im enjoying working with Bralynn! She is very knowledgeable and I am looking forward to learning more from her!

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Name: B****** E*******
Date: 2022-02-15 20:26:11
Rating: 5
Comment: I have been with Heritage for about two years now and it is such an uplifting and supportive agency. Everyone here is so knowledgeable in regards to insurance needs and advice. I can definitely count on my team. I am so grateful to work here.

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Name: H**** L***
Date: 2022-02-15 19:11:45
Rating: 5
Comment: I have been a customer of Heritage for a year or so, and they have always been a huge help and very easy top work with. Great for AG insurance, great for Personal, and great overall. Cannon recommend enough.

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Name: K**** P************
Date: 2022-02-12 15:26:37
Rating: 5
Comment: Great service and attitude by agent Heather Smith. Would definitely recommend this agency.

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Name: j* s**
Date: 2022-02-12 00:30:42
Rating: 5
Comment: After numerous attempts of looking for a cheaper insurance by myself, I decided to get help from Heritage Insurance Agency. I had couple of car accidents in the same year so my insurance had gone up to 2 times the amount I used to pay. Juan was the guy who helped me out and the first few quotes we got weren’t any better than my previous insurance. But, Juan didn’t give up and kept working on it until he could find me a better deal. Juan kept in contact with me for over a month to make sure I have a better deal and have no problem with my new insurance. I am now saving over $1000 a year on my insurance and I’m very thankful for how hard he worked. I 100% recommend Heritage Insurance Agency and I will always go to them if I ever need a new insurance for anything.

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Name: R****** H*******
Date: 2022-02-11 23:26:51
Rating: 5
Comment: Heritage Insurance was wonderful to work with. We are active in the junior livestock community and Heritage provides services for our young exhibitors. They are able to potect their investment by insuring them at an extremely resonable cost, protecting them from unforseen circumstances in the future. Simple forms, fast and friendly service...we are grateful to have business like Heritage that support our community and our youth.

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Name: J******* M*******
Date: 2022-02-11 15:46:51
Rating: 5
Comment: Heather Smith was so helpful with our renters insurance policy. It was great working with her :) very personable and really knows her stuff.

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Name: C**** P****
Date: 2022-02-11 15:33:00
Rating: 5
Comment: Heritage Insurance Agency, and specifically Tracy Beach, are a great insurance agency. There is nothing better than knowing that if you have questions regarding your coverage or need assistancd with claims, Tracy is always there to help. He is knowledgeable, friendly, and professional!!!

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Name: c****** v*******
Date: 2022-02-10 17:32:25
Rating: 5
Comment: Juan Garcia is an excellent agent! He makes insurance easy to understand and always takes my calls! I highly recommend his services. He is knowledgeable, professional and friendly. Thank you Juan for your help.

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Name: E***** M******
Date: 2022-02-10 04:31:52
Rating: 5
Comment: I have been with Heritage Insurance Angecy for more than 5 years now. Highly recommend this company. Juan is very helpful and very quick with a response. Great guy.

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Name: D****** H********
Date: 2022-02-07 01:21:36
Rating: 5
Comment: Heritage the best staff around they are professional and friendly. Juan has helped out in finding better pricing for my home and auto. They are worth a call!

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Name: R*** R*****
Date: 2022-02-05 00:42:15
Rating: 5
Comment: Being in commercial property, we’ve shopped a lot insurance. To say the least we are impressed with Tracy Beach and the entire Heritage team. Having an agent with true industry knowledge is invaluable. Highly recommend.

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Name: A***** S****
Date: 2022-01-27 02:49:43
Rating: 5
Comment: I was referred to Heritage by a family member. I am so incredibly happy I switched to Heritage! The owners, Steve and Kelly, are some of the most honest, down to earth people I have ever met. Their staff is so friendly, professional, and attentive to every need my business requires. Thank you for providing such a great service to us and our community.

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Name: d**** m*****
Date: 2022-01-25 23:36:48
Rating: 5
Comment: I was recommended Heritage Insurance by a friend and the experience was fantastic. Juan helped me find both an auto and umbrella policy. My insurance situation was a bit complicated but that did stop him from assisting me with alternatives that worked perfectly for me. Thanks Heritage Team !

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Name: J** R***
Date: 2021-11-15 20:39:36
Rating: 1
Comment: Their service may be good but they will fire long time employees immediately for trying to trying to improve their life by finding a better paying job or one that is not so demanding. For a company that claims to be a family, you would think they would ask why this employee is so disgruntled they are looking for other employment. Or since they are family, wish them luck?

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Name: E******** V*********
Date: 2021-08-18 01:49:11
Rating: 5
Comment: Very nice office. Everyone was very helpful and friendly. They help me get a good policy for my small farm, equipment and cars. I will recommend Heritage to anyone. 👍

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Name: W*** W*****
Date: 2021-05-18 17:00:31
Rating: 5
Comment: My experience has been outstanding!! I only wish every business in town were as thorough, friendly, efficient and informative as each and every employee I have dealt with at Heritage. I would highly recommend these people to anyone and everyone who is looking for insurance.

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Name: J****** S********
Date: 2021-04-16 20:05:47
Rating: 5
Comment: HIGHLY RECOMMENDED! We go through Heritage Insurance for all our various business policies. The staff is extremely helpful, friendly and professional.

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Name: T**** V******
Date: 2021-04-09 15:57:02
Rating: 5
Comment: I have my personal insurance with Heritage and the business I work for also uses them. Angela and Mandy are both wonderful people to work with. They go above and beyond and are very knowledgeable. I cant say enough about Angela...! She is the greatest!! Im always asking questions because I want to understand the coverage and she always takes the time to walk me through to make sure I understand.

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Name: C******* C*********
Date: 2021-04-01 22:16:40
Rating: 5
Comment: Heritage Insurance Agency has been handling our insurance needs for seven years. They are professional and very responsive to our calls and emails. Angela Reed has been our agent for the past two years. She is extremely knowledgeable and a pleasure to work with.

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Name: C******* T******
Date: 2021-04-01 06:04:21
Rating: 5
Comment: Heritage insurance has provided me with an unforgettable customer service experience!! Juan was beyond helpful, patient, and had such a positive attitude when helping me out with a quote.

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Name: D**** L*****
Date: 2021-03-31 21:52:23
Rating: 5
Comment: Ive had a great experience working with Juan Garcia. Hes informative, answers any questions I may have in a timely manner, and hes also kind. His professionalism is greatly appreciated!

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Name: K**** A*******
Date: 2021-03-31 13:55:53
Rating: 5
Comment: Heritage Insurance Agency is one of the north state best agencies for your insurance/risk management needs. Kimball Shirey is an asset to the firm and, I will continue to send my clients to Kimball for their commercial insurance needs..

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Name: l*** p***
Date: 2021-03-31 13:21:05
Rating: 5
Comment: Shopping for insurance is like speaking a foreign language to me. Kimball Shirey made the process considerably easier for me to understand. He broke it down and made sure I understood each piece. He is very professional, has strong communication skills and very quick to respond to all my inquiries.

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Name: J*** R*******
Date: 2021-03-31 05:58:11
Rating: 5
Comment: Great company! Recommend Heritage for all your insurance needs. Sincere and honest sales professionals. Kimball Shirey is very knowledgeable and resourceful in assisting his customers with their insurance needs..

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Name: T**** W******
Date: 2021-03-31 03:59:39
Rating: 5
Comment: So glad I was told about this agency. Kimball is very knowledgeable. He provided a sense of security by patiently explaining the many policies the agency offers and the right coverage for our needs.

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Name: M***** M****
Date: 2021-03-31 03:08:23
Rating: 5
Comment: Kimball is so kind and helpful! He is a great resource!

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Name: S***** B****
Date: 2021-03-31 02:40:02
Rating: 5
Comment: Kimble has always been positive and professional, I get the feeling he goes the extra mile for his clients.

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Name: J*******
Date: 2021-03-31 02:20:16
Rating: 5
Comment: I am considering switching insurance, I spoke with Kimball and he was very professional and took the time to answer all my questions.

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Name: M******* M****
Date: 2021-03-31 01:54:03
Rating: 5
Comment: Kimball Shirey is a great insurance agent. He is professional, extremely knowledgeable and helpful. 👍

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Name: G*** N**********
Date: 2021-03-31 01:35:27
Rating: 5
Comment: Kimball Shirey has been such a help to our entire family. So lucky to have him available to help meet our needs.

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Name: C****** E******
Date: 2021-03-31 00:38:11
Rating: 5
Comment: Kimball was great. He knows what it takes to protect our family and treats us like his own. He’s responsive, and quick to help out!

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Name: P**** T*****
Date: 2021-03-30 22:10:55
Rating: 5
Comment: Ive worked with Juan at Heritage Insurance Agency in Chico over the past year concerning home, vehicle, 2nd home, rental property, recreational equipment and hobby farm insurance. He was awesome to work with and quick to respond to our questions. We have not had a claim yet (hopefully never!) but Im hopeful if we do Juan will continue to deliver great service.

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Name: T** B*********
Date: 2021-03-30 16:43:54
Rating: 5
Comment: Kimball Shirey was very profession helping with my needs. I will definitely recommend this place to others.

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Name: F******** S*****
Date: 2021-03-30 04:52:28
Rating: 5
Comment: I contacted Kimball Shirey at Heritage Insurance Agency when needing insurance coverage for my hair salon. Kimball went above any beyond to help me find the best coverage at an affordable rate, as well as answering all of my questions regarding its coverage of me and my business. I never felt pressured for things I didn’t need, and completely trust his professional opinion. I would highly recommend Kimball and Heritage Insurance Agency!!

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Name: D**** H****
Date: 2021-03-29 17:23:58
Rating: 5
Comment: Heritage Insurance is a great company, the staff is friendly and helpful. They have amazing customer service. I recommend them all the time

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Name: B**** H*****
Date: 2021-03-29 15:04:21
Rating: 5
Comment: Kimball was helpful and knowledgeable. He answered all my questions and was very professional.Thank you Kimball for the quick response with my quote.

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Name: O****** G*****
Date: 2021-03-28 22:19:35
Rating: 5
Comment: “Heritage has the best staff that’ll make you feel like your needs are cared for. Reach out to them for any insurance needs.”

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Name: S**** S****
Date: 2021-03-27 00:50:13
Rating: 5
Comment: Kimball Shirey at Heritage Insurance is the best insurance agent I have ever worked with. His attention to detail and policy knowledge is unparalleled. He found the perfect product for us that not only provides us better coverage but is more affordable as well. Kimballs earned my business for life.

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Name: K******* C******
Date: 2021-03-26 01:04:11
Rating: 5
Comment: Heritage Insurance is everything you could ask for an insurance company. Fast, friendly, and always willing to help! Highly recommend!

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Name: j*** v******
Date: 2021-03-25 23:31:02
Rating: 5
Comment: Thanks you to Juan Garcia for helping finding my policy, within hours of calling I was set up with no difficulty.

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Name: S**** H*********
Date: 2021-03-25 22:11:38
Rating: 5
Comment: Weve been with Heritage Insurance for years & theyve always taken such great care of us. Lightning fast responses and impeccable service. Theyve saved us more times than I can count!

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Name: A**** J**
Date: 2021-03-25 21:59:17
Rating: 5
Comment: Kimball Shirey at Heritage Insurance Agency is one of my Top Shelf professional advisers. Kimball is hands down the insurance professional you want on your team. He has integrity and the wiliness to teach, while guiding you to the best insurance for your specific needs. His wealth of knowledge and commitment to his customers is blue-ribbon.

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Name: E*** R********
Date: 2021-03-25 14:38:39
Rating: 5
Comment: Couldn’t have asked for better service. Juan made it very easy as well as answered all of my questions.

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Name: E******** L****
Date: 2021-03-25 02:00:45
Rating: 5
Comment: Very prompt returning our calls. Got us coverage fast and efficiently. Followed up with us with in 2 days of recieving letters from our insurance company about our policy, explained what it was requesting from us and what they needed us to return to avoid lasps in coverage. Overall great broker!

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Name: H**** M*****
Date: 2021-03-24 19:06:28
Rating: 5
Comment: Kimball and the folks at Heritage are responsive, professional, and on-it! The team is always looking out for the customer and I know if I ever needed something - they are there for my business!

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Name: A***** L****
Date: 2021-03-24 13:43:45
Rating: 5
Comment: Theyre the most helpful insurance business around chico area, always there for me.Im happy to be one of your customers.

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Name: K****** H***
Date: 2021-03-24 01:02:27
Rating: 5
Comment: Kimball Shirey was very professional, and clearly put our needs above simply getting us into an insurance policy. Like so many others, we experienced fire damage in the Camp Fire of 11/08/2018. We kept getting cancelled every year, but Kimball kept coming back to assist us in getting the best coverage for the money, and he has kept our homeowners insurance coverage intact. Without him searching for appropriate coverage, we would have been left without protection. We feel safe that Kimball will continue to provide us with the appropriate coverage available, .... until we finally outlive the black-list that the major insurance companies utilize to penalize those of us who experienced losses in 2018. Thank you Kimball, ... from Ken and Monica

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Name: S***** F**** G*****
Date: 2021-03-23 21:16:45
Rating: 5
Comment: We love these guys!! Steve, Shay, Juan and the whole staff are outstanding!

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Name: C******** W****
Date: 2021-03-23 20:58:13
Rating: 5
Comment: I was lucky that Juan Garcia answer my call just 2 days ago. Why, I was looking for a quote on one of my properties in Chico. Thinking I’d have the same response like the last three agencies I called. I spoke fast about the property and asked for a quote. Of course not expecting a quick response back. In one and a half hours I had a email and call. A quote that saved me over $272 for the year. With a excellent company. Whew you could have knocked me off my chair. Not only did Juan show true professionalism but kindness and concern that all my needs were met. I have other properties and I will be calling Juan back. Thank you Juan for your true professionalism during this troubled time in our world. Call Heritage Insurance their staff care!

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Name: A********* P*******
Date: 2021-03-23 19:27:23
Rating: 5
Comment: Good rates and excellent service! Thank u Kimball!

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Name: T********** !
Date: 2021-03-23 18:59:35
Rating: 5
Comment: Heritage is incredibly friendly and helpful. Kimball worked hard to find the best policy for us and he is prompt in his responses to all of our inquiries. I definitely recommend using this company.

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Name: E*** H******
Date: 2021-03-23 18:33:14
Rating: 5
Comment: So happy I decided to go through Heritage Insurance. From my experience, they are full of knowledge and always quick to help. All while having a great attitude!

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Name: H**** C***
Date: 2021-03-23 18:30:33
Rating: 5
Comment: Kimball Shirey was a pleasure to with. It’s so difficult to put all your trust in a company name so to find a representative like Kimball on your team I can sleep easy knowing I’m in the best hands at Heritage.

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Name: P***** C*****
Date: 2021-03-23 18:03:54
Rating: 5
Comment: The personal assistance Heritage/Kimball Shirey and his staff, has given me, has been beyond amazing. Switching my business insurance needsto him not only saved me money, but has gotten me better service. So glad for the referral.

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Name: A***** M******
Date: 2021-03-23 09:46:24
Rating: 5
Comment: Heritage was able to provide me with all my insurance needs. Juan made the process of getting everything I needed efficiently and in a caring manner. I would recommend this company and Juan to anyone and everyone.

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Name: K*** G*****
Date: 2021-03-23 03:43:11
Rating: 5
Comment: Theyre easy to work with & helped get our small business covered without any hassle!

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Name: J**** G*****************
Date: 2021-03-23 01:20:51
Rating: 5
Comment: Definitely a top place to go if you need your car insurances needs satisfied! Everything was done quickly with ease and had a great interaction with Juan! I recommend this location to anyone who expects excellent and proficient service.

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Name: C****** C****
Date: 2021-03-22 18:50:22
Rating: 5
Comment: In a time when most calls are answered by an automated voice, it is refreshing and assuring that I always talk to a real person when I call Heritage. During a recent claim, the Heritage team answered my many questions, walked me through the claims process and went to bat for us when our insurance provider insisted on a lesser quality repair. The Heritage team insures our home, farm and our automobiles and we refer them to all of our friends.

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Name: K**** B*****
Date: 2021-03-22 02:32:14
Rating: 5
Comment: Heritage Insurance has the best customer service. Kimball has been absolutely amazing whenever we have any questions or concerns. He genuinely wants to help you and it’s so refreshing!

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Name: A***** G*****
Date: 2021-03-21 22:57:27
Rating: 5
Comment: Best insurance agency my agent Juan has helped me a lot and was really patient with me in helping get good deals through my insurance for my house and auto. I feel completely comfortable recommending him to anyone that needs a honest and loyal agent.

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Name: J**** P*******
Date: 2021-03-21 04:27:26
Rating: 5
Comment: Heritage Insurance was a good value. Juan has been super helpful and very professional. Definitely recommend.

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Name: F*** Z*****
Date: 2021-03-21 01:00:14
Rating: 5
Comment: They listen to my needs and found the best deal for us.

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Name: J*** A****** H********
Date: 2021-03-20 04:03:54
Rating: 5
Comment: Thank you so much Maria!!! We were so undecided in what we needed you came right in and guided us with full explanation! Thank you again!

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Name: M****** L***
Date: 2021-03-20 04:03:42
Rating: 5
Comment: Thank you Maria and Heritage Insurance for all that you have done for my family. You were a blessing when we needed you most. Very professional and timely. I could not have asked for anything more. Thank you again.

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Name: N**** H********
Date: 2021-03-20 03:52:08
Rating: 5
Comment: Thank you Maria for helping us out! You were exceptionally great. Your professionalism was outstanding and Heritage Insurance has everything we wanted! Thank you again for everything!

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Name: S***** M***
Date: 2021-03-19 19:49:05
Rating: 5
Comment: Heritage Insurance and their customer service goes beyond any other insurance I’ve dealt with in the past. Juan has been extremely informative and so helpful. I feel secured this is the right insurance agency for me! Thank you so much!

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Name: A**** T*****
Date: 2021-03-19 19:19:16
Rating: 5
Comment: My experience with Heritage Insurance was exceptional. They were able to provide me with amazing coverage for all my needs. I would highly recommend this agency.

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Name: C****** A******
Date: 2021-03-19 18:12:01
Rating: 5
Comment: Kimball is always very professional, and responsive to all of our insurance questions. I highly recommend Heritage Insurance!

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Name: M****** C*******
Date: 2021-03-19 16:13:18
Rating: 5
Comment: I have had the same insurance carrier for thirty years, but am thinking of switching due to your amazing staff! Thank you Bralynn for all the great information.

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Name: R*** V*********
Date: 2021-03-19 14:02:21
Rating: 5
Comment: Loved working with them. Their services were outstanding, professional and agents are very attentive. Thank you for helping us with our insurance needs! I absolutely recommend them!

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Name: S***** G*****
Date: 2021-03-19 04:36:15
Rating: 5
Comment: Thanks to Juan at Heritage Insurance he found me the best insurance coverage for my Home, Rentals, as well as my auto bundles really appreciate his hard work & highly recommend him! Will definitely be telling my friends and family about this place for their insurance needs.

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Name: V******* E****** C*****
Date: 2021-03-19 03:27:58
Rating: 5
Comment: Best agency for all your insurance needs. Great staff and always helpful. Juan is working on our home and auto, make sure you give him a call.

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Name: j**** g******
Date: 2021-03-18 23:51:28
Rating: 5
Comment: I am a contractor and do work for Heritage. They are so great to work with. Always professional, super friendly and very responsive. I wish all my customers where this easy.

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Name: C**** M*****
Date: 2021-03-18 19:55:49
Rating: 5
Comment: I would recommend Heritage Insurance. Bralynn was very helpful with my questions. Very professional and pleasant.

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Name: C***** C*********
Date: 2021-03-18 19:49:52
Rating: 5
Comment: Had a wonderful experience thanks to a very professional and knowledgeable employee there. Thank you Bralynn for your time and information. I definitely recommend!

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Name: A*** T*****
Date: 2021-03-18 18:48:04
Rating: 5
Comment: Maria knew exactly what I needed to cover my business.Thank you Maria Villasenor

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Name: D**** C*****
Date: 2021-03-18 18:12:33
Rating: 5
Comment: Juan has helped me a lot, answered all my questions and make everything clear about what i was getting. He is an amazing worker I definitely recommend talking him and joining company to everyone!

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Name: j****** g*****
Date: 2021-03-18 17:29:35
Rating: 5
Comment: Heritage Insurance is the best! Kimball is professional, knowledgeable and always there to answer any questions we have. I would not trust anyone else with our insurance!!

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Name: D**** C****
Date: 2021-03-18 05:03:59
Rating: 5
Comment: Heritage is by far the best agency in Chico. Juan can help with any auto and home questions you might. Highly recommend them

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Name: J***** R******
Date: 2021-03-18 03:17:19
Rating: 5
Comment: Kimball was so great! thank you for your service!

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Name: D**** A******
Date: 2021-03-18 02:46:21
Rating: 5
Comment: Great, responsive service. Kimball Shirey is always available for advice.

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Name: K**** M*****
Date: 2021-03-18 02:38:57
Rating: 5
Comment: Heritage takes care of our homeowners and auto insurance and have always been extremely helpful. Not once have we had to worry about coverage or costs. I honestly recommend Heritage for all your insurance needs.

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Name: M***** G*****
Date: 2021-03-18 01:22:17
Rating: 5
Comment: If you’re looking for insurance look no further. Heritage does it all and they have a dedicated team that won’t disappoint. Juan takes care of our auto and home policies, every time we have questions he always makes us feel as we’re his top priority. Heritage is highly recommended.

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Name: J*** B*****
Date: 2021-03-18 00:19:23
Rating: 5
Comment: Kimball and the team at Heritage Insurance Agency are nothing short of AMAZING! Kimball has always kept the main focus on building lifelong relationships and cares for his clients like they are his own family. He always does the right thing and integrity counts. Keep up the good work, we think the world of the Heritage team.

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Name: R*** s****
Date: 2021-03-17 21:36:20
Rating: 5
Comment: Having been a victim of the North Complex fire and having a claim for the Camp fire was making it very difficult for me to find insurance on a new home I was purchasing. I reached out around mid morning to Juan (after a google search) and he was kind enough to help me out. Just a few short hours later I had Insurance!!! He took care of all the leg work and made it so simple. After spending hours online and on the phone with insurance agencies Juan saved us.

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Name: S***** M***
Date: 2021-03-17 15:00:11
Rating: 5
Comment: Always available to answer questions.Suggest options for my vineyard farming and winery coverage as well as my personal coverages.I highly recommend them.

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Name: A******
Date: 2021-03-17 05:33:10
Rating: 5
Comment: I just want to commend Juan for his exceptional service that he’s doing for his clients on behalf of Heritage Insurance. Juan is very prompt answering my questions and concerns and he posses excellent knowledge to get matters resolve quickly. You have a winners attitude in Juan and I appreciate that he takes his clients need seriously and Im pretty sure he’s a valuable member of your team. He’s a pleasure to work with.

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Name: k**** e******
Date: 2021-03-17 03:47:42
Rating: 5
Comment: Any time I have an insurance question or need my first call is to Kimball Shire. He gets me the insurance I need for the best price.

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Name: L* P**
Date: 2021-03-17 03:01:39
Rating: 5
Comment: Juan was very helpful and knowledgable when answering our questions. He made everything stress free and easy. Call him if you want to switch over your insurance. Thank you for your guidance through the process!

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Name: M****** P******
Date: 2021-03-17 02:09:51
Rating: 5
Comment: We’ve had nothing but great service. I highly recommend them to everyone I know for insurance needs.

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Name: K**** L*****
Date: 2021-03-17 00:51:35
Rating: 5
Comment: This company is outstanding with their service! Very helpful and knowledgeable. Thank you to Maria for your help!

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Name: M*** W****
Date: 2021-03-17 00:36:04
Rating: 5
Comment: Heritage Insurance has been excellent! They have been invaluable in providing the best companies to provide the best coverage for my home. Kimball is very knowledgeable and the Heritage staff is always available to help me and answer any question I may have. I highly recommend Heritage Insurance Agency. They are the BEST in the North State.

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Name: P****** C******
Date: 2021-03-16 22:10:59
Rating: 5
Comment: Kimball Shirey & Heritage insurance Chico ca. take care of all my business insurance needs. I recommend Kimball every chance I get!Kimball is highly qualified at his job, he is more than just an insurance salesman, he is also a CIC Certified Insurance Counselor and his vast knowledge of the industry is a great asset for him, and great news for me as my insurance needs are often unique but Kimball has had a solution to my problem, every time! Highly Recommended!!

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Name: R****
Date: 2021-03-16 21:40:19
Rating: 5
Comment: Really appreciate Juan at the agency he made sure my home got the best coverage with the insurance he set me up with, i highly recommend them if your looking for home insurance or for your vehicle

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Name: A*** C*****
Date: 2021-03-16 20:14:49
Rating: 5
Comment: Very great experience highly recommend..that juan guy was very polite and helpful..highly recommend thank you guys!.!

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Name: D*** F*******
Date: 2021-03-16 19:58:01
Rating: 5
Comment: I have known Kimball for years, he is always extremely professional and putting his clients first. Heritage was and is a great fit as the agency has the same core values.

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Name: P**** L******
Date: 2021-03-16 19:32:31
Rating: 5
Comment: I work with a lot of great insurance agents and brokers in my business. But Kimball Shirey and the Heritage team are the very best in my experience. Kimball, in particular, is everything you want in an insurance advisor - responsive, incredibly knowledgeable, personable, and always willing to help. Kimball and the Heritage folks are truly exceptional and Id recommend them to anyone.

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Name: c***** s******
Date: 2021-03-16 19:29:59
Rating: 5
Comment: I have worked with Steve, Kimball, and the heritage crew on a few different things and they have always been very welcoming and professional. You cant go wrong by choosing to use their services, youll get exactly what you need.

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Name: K**** R*******
Date: 2021-03-16 19:06:27
Rating: 5
Comment: Working with Heritage Insurance Agency continually exceeds all my expectations for customer service and client care. My agent, Kimball Shirey’s in-depth knowledge and expertise guided my selecting insurance coverage that best suits my specific needs and concerns. The office staff is always courteous and helpful. I highly recommend the Heritage Insurance Agency and know that Kimball Shirey will treat each person with respect and honesty, providing sound insight and recommendations for insurance coverage to fit your needs.

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Name: C****** B**********
Date: 2021-03-16 18:38:21
Rating: 5
Comment: Heritage Insurance Agency was so helpful when I spoke with them. They answered all my questions quickly and efficiently. I spoke with Maria about my account and she was so nice and patient. She took care of everything I needed. I would definitely recommend Heritage Insurance Agency.

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Name: J***** B**********
Date: 2021-03-16 18:34:44
Rating: 5
Comment: Very professional and easy to work with. I spoke with Maria V. And she was the absolute best!

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Name: A****** M*****
Date: 2021-03-16 18:19:44
Rating: 5
Comment: Hands down the best Insurance agency around. Kimball is very professional and put a personal touch on it. He keeps me in the loop with any changes to my policy and let’s me know about them right away. I use him for all my insurance needs. As a business owner, I feel safe know that Kimball and Heritage have my back!

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Name: X****** V*********
Date: 2021-03-16 17:28:13
Rating: 5
Comment: This team is very knowledgeable and easy to work with. Would definitely recommend.

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Name: P**** B********
Date: 2021-03-16 17:18:23
Rating: 5
Comment: I always receive prompt and clear responses to any questions I have on my policy. Staff is very knowledgeable and courteous.

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Name: B***** A*****
Date: 2021-03-16 16:59:39
Rating: 5
Comment: Kimball is knowledgeable and honest! He is someone who tell you what you need even if its not what you want because he really cares.

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Name: P*** G*****
Date: 2021-03-16 06:29:38
Rating: 5
Comment: Heritage has awesome rates! Ive been speaking to Juan and he’s been really thorough and helpful! I’m thinking of moving my home insurance to heritage .

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Name: v***** m*****
Date: 2021-03-16 06:22:39
Rating: 5
Comment: My husband and I have been on the search for home insurance and I think we found the right place ! Juan has exceeded our expectations and I’m so glad we found them.

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Name: A**** J*****
Date: 2021-03-16 05:18:02
Rating: 5
Comment: Trustworthy! Honest! Professional! And the responsiveness of this insurance agency is awesome! Kimball tells me the facts, all of questions answered that I didn’t know to ask. If you want a great insurance agency don’t look any further than Heritage!

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Name: m*** s******
Date: 2021-03-16 02:43:43
Rating: 5
Comment: We are fortunate to have such a knowledgeable and efficient insurance agency locally to represent our winery. The coverage we need is quite complex and Heritage is amazing at providing clear and concise explanation of what our risks and exposures are and how our coverage will react.We find our annual coverage reviews very helpful. Thank you Heritage for your excellent customer service, your in-depth knowledge and your amazing responsiveness. We appreciate you!

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Name: S***** P****
Date: 2021-03-16 01:49:44
Rating: 5
Comment: I could not ask for a better team to take care of all of my insurance needs...Kimball, Steve and the whole team deliver elite service with a smile.

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Name: D** L****
Date: 2021-03-16 00:21:14
Rating: 5
Comment: Kimble has been my insurance person for a few years now, it has been a great experience! I would highly recommend him.

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Name: M*** T****
Date: 2021-03-15 22:55:27
Rating: 5
Comment: When Heritage Insurance Agency says, We take care of our clients... they mean it! Relationships and trust are so important these days and our family can count on the trust weve built with this reputable company and their agents. Thank you Heritage!

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Name: n**** j****
Date: 2021-03-15 22:29:01
Rating: 5
Comment: Kimball Shirey has been my insurance agent for many years. With his extensive knowledge and experience I feel confident that I have the insurance coverage I need for the best price. Losing two homes, two businesses and a commercial building in the Campfire of 2018 made me realize how fortunate I am to have someone like Kimball. Everyone in the Heritage office has been helpful and responsive in servicing my insurance needs.

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Name: J*** C******
Date: 2021-03-15 22:06:41
Rating: 5
Comment: Kimball Shirey always goes the extra mile in finding the best value and most affordable coverage for all our insurance needs. From a personal standpoint, he found my family insurance on a manufactured home following the ravages of the Camp Fire here in Paradise in 2018 when no other company could find us coverage. In addition, I work with two non-profits with varying insurance needs, and Kimball provides great expertise and guidance on making the best decisions on necessary coverage at the most affordable rates. Kimball and the wonderful staff at Heritage take excellent care of us.

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Name: K**** L***
Date: 2021-03-15 21:42:43
Rating: 5
Comment: Everyone at Heritage is very helpful and responsive! My requests are always handled very quickly!

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Name: K**** S*****
Date: 2021-03-15 21:25:41
Rating: 5
Comment: I have have nothing but good experiences from this insurance agency. The agent was very knowledgeable and thoroughly explained the differences in the policies recommended.

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Name: K******* A*
Date: 2021-03-15 20:44:24
Rating: 5
Comment: Kimball is a great person to work with! Honest and caring, he wont sell you things you dont need. Thank you Kimball for all of your hard work!

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Name: M***** N****
Date: 2021-03-15 20:25:09
Rating: 5
Comment: I have had some tricky insurance issues with my home and its location in a wildfire zone. On two occasions, Heritage was able to package policies that provided coverage without breaking the bank. In my business, we also rely on Heritage for commercial coverage. Their excellent, responsive service and attention to the most minute details provide us with the confidence we need to protect the interests of our property, staff and clients.

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Name: t***** l*****
Date: 2021-03-15 18:44:07
Rating: 5
Comment: Heritage Insurance Agency is by far the best in responsiveness, explaining exactly what your options are(not just trying to get you the cheapest policy), and there agents actually care about there clients. Thank you Kimball Shirey.

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Name: A*** I*****
Date: 2021-03-15 18:33:51
Rating: 5
Comment: If you are looking for a knowledgeable insurance agent who has been in the industry for many years, Kimball Shirey is your agent. The entire staff at Heritage is amazing.

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Name: d** k*****
Date: 2021-03-15 18:31:34
Rating: 5
Comment: I have utilized Kimball Shirey at Heritage Insurance for years. Hes always taken good care of me, answering questions, and keeping what is in my best interest in mind. Competitive rates too! I recommend him highly.

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Name: D**** E******
Date: 2021-03-15 17:24:25
Rating: 5
Comment: Heritage insurance is a must have if anyone is in need of insurance. They are super helpful and have multiple types of services. I highly recommend them due to their professionalism and understanding of what their clients need. Super glad to have found them due to the services I received from their business for my auto and home insurance!

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Name: N***** C*****
Date: 2021-03-13 03:43:02
Rating: 5
Comment: Heritage Insurance is a great agency whose cares about their clients. I’ve reached out to quote my auto and hands down the best customer service I’ve received from any insurance agency. Any one looking for any insurance make sure to get a hold of Heritage, they know what they’re doing.

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Name: X***** C***
Date: 2021-03-12 23:35:42
Rating: 5
Comment: I wanted to express my great, positive business experience I had with Heritage. One of my responsibilities is making sure that our coverage needs are met. While making many calls to other insurance agencies, I felt Heritage exceeded and went beyond all expectations with professionalism and patience. All my questions were covered indepth with excellent, easy to understand one on one communication. Thank you Maria V. for all your help and guidance on a great Heritage experience... !Keep up the good work...!!

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Name: E**** G*****
Date: 2021-03-12 19:32:46
Rating: 5
Comment: Heritage is a great company. Currently have my home and auto being looked at and by far impressed with how well it is being handled. Highly recommend them.

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Name: M***** V*********
Date: 2021-03-12 17:08:57
Rating: 5
Comment: A little I’ve a year ago I connect with Heritage and thought this place is too good to be true. The owners are nice. The staff is friendly and knowledgeable. There has to be something hiding in the closet. But no. 1 year later and I’m still 100% satisfied with my decision on making the switch to Heritage Insurance. Its about how I’m treated and the value of my person and I get that from everyone there. Thank you Team Heritage.

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Name: K******* G*******
Date: 2021-03-12 17:06:56
Rating: 5
Comment: We had so many questions when contacting Heritage Insurance. We werent really sure what we needed tho. My representative Maria Villasenor was very patient and answered all our questions throughly. Her level of professionalism went above and beyond, sometimes having to explain the same thing in a different way.

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Name: C***
Date: 2021-03-12 16:42:22
Rating: 5
Comment: Everyone I spoke to at Heritage was professional and took their time with my questions. They made me feel as if I had been a client with them for years! Happy to give them our business and will definitely recommend to everyone.

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Name: B****** J****
Date: 2021-03-12 03:59:53
Rating: 5
Comment: Best employees, always kind and helpful. I would always recommend them for their good service and quality!

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Name: J****** G*****
Date: 2021-03-11 18:55:16
Rating: 5
Comment: Heritage handles my home and auto and love how professional the whole team is. Juan helped me get set up and highly recommend him and Heritage.

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Name: C**** J*****
Date: 2021-03-10 23:42:41
Rating: 5
Comment: Heritage handles our renters insurance policy and its a breeze! Mandy is super helpful with all of my insurance questions.

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Name: M****** B****
Date: 2021-03-10 22:40:18
Rating: 5
Comment: I highly recommend Heritage Insurance just because of the patience and knowledgeable staff, they made choosing coverages a walk in the park compared to my last insurance company

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Name: M****** J****
Date: 2021-03-09 22:00:35
Rating: 5
Comment: I called and spoke to Juan reguarding us switching our home, auto and boat policies to Heritage. He has been so helpful throughout the week with making sure I understand how the policies work and he even got us a home policy when I couldnt find ANYONE to sign us because we had 2 prior claims. I really appreciated that he worked with us and make sure everything was taken care of!

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Name: n****** (********
Date: 2021-03-09 20:09:23
Rating: 5
Comment: Heritage Insurance Agency is always there for us when we need them! Dan Furtado is the most helpful guy when it comes to Health Insurance. He has helped me to understand the insurance world and explains everything very thoroughly, so there are never any surprises. He also checks in with me and responds very quickly if I ever have a question!Angela at Heritage does a great job as well with our other insurance plans and is always there for us when we need her! Overall, Heritage Insurance is the best and most efficient company I have worked with!

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Name: M****** C*****
Date: 2021-03-09 18:12:53
Rating: 5
Comment: Let me start with how professional this place is and everybody there is friendly, caring, always putting there clients first . I would highly recommend heritage insurance for all your insurance needs !

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Name: c*********
Date: 2020-12-11 18:24:05
Rating: 5
Comment: Heritage is amazing! Angela is always helpful and responsive to our needs!

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Name: p**** m*
Date: 2020-12-09 19:58:43
Rating: 5
Comment: The combination of integrity & kindness in dealing with people is such a blessing. Mr. Moras knowledge about what we needed made it very easy for us. He went way outta his way to make sure we were taken care of & gave us peace of mind for our little farm. The other insurance agent we had for several years, Never made us feel they had our best interest. We were just another client. But Mr Mora has a true countrys way about him & made us feel like we are an important individual even though were a small farm. The staff has always treated us with kindness & care also. We highly recommend Heritage insurance.

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Name: R****** P*******
Date: 2019-12-06 19:10:13
Rating: 5
Comment: Our Foundation is grateful for the partnership with Kimball Shirey and Heritage Insurance. His dedication to initially finding us the right coverage to now servicing our account is fantastic. The Heritage teams responsiveness and care is second to none and we are grateful for them. The Heritage team has also been instrumental in helping one of our community insurance availablilty projects. THANK YOU ALL!!

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Name: L****** G****
Date: 2019-11-23 19:23:11
Rating: 5
Comment: Heritage is a wonderful agency and group of people who care about their clients. I would definitely recommend you checking them out for all your insurance needs!

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Name: N******* C***** T** G*****
Date: 2019-11-21 19:51:39
Rating: 5
Comment: We appreciate the professionalism and helpfulness from everyone at Heritage Insurance. They are all very easy to work with and respond quickly to our requests and or questions. I have known Chuck for many years, and he is a good friend. Angela personally assists in all our business needs. Thank you from all of us at Notleys Canvas.

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Name: J**** S*****
Date: 2019-11-21 17:19:26
Rating: 5
Comment: Nicest staff! Youre always greeted immediately when you enter the door and the office bustles with friendly conversations between colleagues and clients. Such an awesome environment!

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Name: K*** K*****
Date: 2017-01-06 22:52:51
Rating: 5
Comment: Everyone at Heritage is so great! They are all very kind and helpful and really care about me and protecting me the right way.