Hertz Car Rental

---

Name: W****** D*****
Date: 2024-05-04 00:02:02
Rating: 2
Comment: They were extremely rude when I asked what my options were if I arrived a couple minutes after close. They said they close the door and lock it And I could try and drop it off at the San Francisco airport instead or wait until Monday.

---

Name: R***** P
Date: 2024-05-02 18:27:20
Rating: 5
Comment: Pick up and drop off was straightforward with great customer service provided by Danny.

---

Name: K**** L****
Date: 2024-04-30 20:33:37
Rating: 5
Comment: Arian was fantastic and was super helpful! Will come here for all of my rental needs

---

Name: M***** M******
Date: 2024-03-21 06:43:51
Rating: 5
Comment: Excellent service and they provide me a brand new vehicle very efficient and helpful to get me around the City

---

Name: M*** M*******
Date: 2024-03-05 23:12:32
Rating: 5
Comment: Danny was fantastic! Professional and informative. Hertz is very lucky to have a gentleman of his character in their employ. I will definitely be back to this location and to Danny.

---

Name: R*** C***** J*
Date: 2024-03-01 19:51:16
Rating: 5
Comment: Yes Ive been running from here for a few years now. Theyre very pleasant and professional employees, the cars are priced fare. They keep them very well maintained and clean. The last four or five times I read the Chevy bolt that was the first time driving an electric car and I enjoyed it. This last time I upgraded my rental KIAa V6 that car was very sporty. THANKS TO DANNY GOMEZ CARRETO he recommended it and it was worth the wait they got it there on time but I got there early. Him and the other lady at the counter are always got a smile on their face and greet you with hello.Ill going to keep coming here Im very pleased with Hertz. I gave him five stars but if you had 10 they would have got 10 thank you and keep up the good work. Richard

---

Name: R** M******* S****** S**
Date: 2024-01-10 02:12:58
Rating: 5
Comment: They are great

---

Name: N**** T****
Date: 2023-10-13 23:53:41
Rating: 1
Comment: Have never seen this kind of service in my life. I will never visit the showroom again until she is working there.

---

Name: S****** N******
Date: 2023-10-13 23:48:22
Rating: 1
Comment: I dont like the attidue of the manager she is too much.

---

Name: S****** B*******
Date: 2023-10-13 23:47:35
Rating: 1
Comment: I dont understand why showroom had hired such a arrogant employee like her Ariane. Will never visit this place again.

---

Name: S**** P*****
Date: 2023-10-13 23:39:08
Rating: 1
Comment: Not satisfied with the service.

---

Name: D**** D********
Date: 2023-10-04 02:12:10
Rating: 2
Comment: Friendly employees but very slow and understaffed on a weekday morning. No recognition of my Presidents Circle status. Had a standard-size gas car reserved but was given a Polestar 2, which is a compact EV. No other cars offered. Vehicle had 33% charge and we were told good luck. Charging infrastructure is sorely lacking, so after an underwhelming trip across town, we parked it and borrowed somebodys car for the week. Ill avoid Hertz now that they stick you with non-Tesla EVs.

---

Name: S****** E****
Date: 2023-09-26 02:20:18
Rating: 1
Comment: This Ariane, the supervisor/manager who works for Hertz rental car at 7046 Mission St. Daly City seems to be a scam at Hertz rental. The bill 43.55 a day for 20 days, total $890.00, then Ariane turned around and added another fee for $1088.00 on my credit card and cant tell me why

---

Name: P*** L*** L******* D***** B********
Date: 2023-09-25 18:20:09
Rating: 1
Comment: Her name is Ariane shes the Manager and a scammer that works at Hertz Rental car located on 7046 Mission st Daly City she charged my credit card $1088.00 plus she also charged my auto insurance company $890.58 for a rental I had for 20 day priced at $43.55 a day do the math. Please check your credit card statements if you have been to this location

---

Name: M*** E******
Date: 2023-09-06 02:14:06
Rating: 2
Comment: Truly disappointing. I had a Tesla 3 long range vehicle reserved for pick up at 4:30 pm. I walked onto the property at 4:50 pm only to find that everything but the office door was closed and locked. I was quickly advised that they didnt have any Teslas available and then was rushed to accept an alternate vehicle. The employees were more concerned about getting off work at 5pm than they were about the quality of the customer service they provided. To add insult to injury, I just saw that Hertz charged me $41.34 for failure to cancel my reservation.

---

Name: K*
Date: 2023-08-21 05:34:36
Rating: 5
Comment: Thanks to Ariane for her professionalism and kindness.

---

Name: A******** B******
Date: 2023-08-14 18:19:59
Rating: 1
Comment: Let me say that the staff here was lovely. Professional and courteous. There is a managerial issue in that they are severely understaffed. Waited over an hour on a Tuesday morning for a car (no special requests, no unique problems). Picking up a car you already have a reservation for, should not take this long.

---

Name: J*** Z*****
Date: 2023-07-07 02:06:27
Rating: 2
Comment: -1 star. Slow service.-1 star. Got the car with an empty tank (61 miles left)-1 star. The car was gross…+1 star. Staff were nice.+1 star. Despite how gross the car was, the white Camry was fun to drive.Let me put this into perspective for you…WARNING: gross description.Go in the car. On first look it seems fairly clean. But after driving off. I realized there was a piece of booger/earwax on the Sun visor when I pulled it down. I try to ignore it so I can clean it later when I get home. But then I started noticing it everywhere. Small piece!!! EVERYWHERE. The cup holders, the window controls, the dashboard, the hidden compartments, etc….I m sure this wasn’t the car rentals place’s fault. But the previous owner’s…. But maybe they could have inspect it a little better. This is by far the worst and grossest experience I have ever had anywhere.When I got home. I whipped down the whole interior. 🤢🤮I didn’t tell anyone of my friends who I picked up with this car cuz I didn’t want to gross them out by it.But other than that…+1 star. Staff were nice.+1 star. Despite how gross the car was, the white Camry was fun to drive.

---

Name: P****** M*****
Date: 2023-06-23 20:35:30
Rating: 5
Comment: Pick up was nice and smooth. Henock assisted me on pick up and drop off and made the process very easy. Very friendly and super fast.

---

Name: L******** D******
Date: 2023-03-27 18:11:42
Rating: 1
Comment: Very busy, hectic and chaotic. I’ve been waiting for 1.5 hours to report a body damage and return the car. Will avoid in the future.

---

Name: J** W*****
Date: 2023-03-05 21:20:51
Rating: 1
Comment: They don’t tell you about the toll charges what Hertz does. Hertz charges more in convenience fees than actual tolls incurred.

---

Name: K******* F*******
Date: 2023-02-02 23:32:31
Rating: 5
Comment: I rent from this location frequently for work. It’s always super easy and fast!

---

Name: N**** P*****
Date: 2022-12-27 00:16:32
Rating: 1
Comment: Bad customer service. Todays crew was very unresponsive. Crew excuse shortage of cars if this is the case than this location should be shutdown.

---

Name: M***** M***** B*******
Date: 2022-10-29 00:11:29
Rating: 1
Comment: Secured my reservation. Called to verify reservation 1st call no one picked up. Waited 1 minute called back. Female answered started discussing to verify and she stated she was the only one and needed to answer the phone. Ok got it, you do t pick up first time, then second time you pick up but then Im placed on hold for over 10 minutes! Not a good look. Hung up called hertz where I will be turning in rental vehicle. Called once and spoke with another store employee. Gave me all info I was asking. Time to pick up vehicle. Asked if any discounts I could get you know just to help out on cost. You have to do it during reservation. If the woman would have answered I could have canceled and started a new reservation! Which will include the discount. Vehicle rented is a 2019 Nissan Rogue. It was not clean, both inside and out. It was not full of gas. Oil was over full ( dangerous ). Hope anyone who decides to rent from here needs to ask tons of questions and feel 100% satisfied. I am not!

---

Name: P***** Q****
Date: 2022-10-25 16:16:28
Rating: 1
Comment: We scheduled an appointment and arrived right on time. The car was not ready for pickup and they said we needed to wait another hour. What was the point of scheduling the appointment then? We needed the car to be ready before we went to work and this completely messed up our plans. Never coming to this location again.

---

Name: D**** E***
Date: 2022-08-03 14:07:34
Rating: 5
Comment: Outstanding professional service. Received a car in immaculate condition and returned clean. No extra fees or charges.

---

Name: l**** B*********
Date: 2022-06-24 09:21:56
Rating: 4
Comment: Still renting car $500 a week you tell me if its a deal let u decide

---

Name: D**** T******
Date: 2022-05-15 11:54:41
Rating: 5
Comment: Friendly staff, service is very good. Unfortunately, I cant say the same about Expedia

---

Name: J***** R*********
Date: 2022-04-01 14:51:12
Rating: 1
Comment: We had a very unfortunate check in experience. We waited 30 minutes for our car even though we had a fully paid reservation. They refused to honor our reservation and we got stuck with an SUV we did not want. This location seems to have a poor selection of vehicles and not the best customer service. Take your business elsewhere.

---

Name: T**** M****
Date: 2022-02-21 20:39:22
Rating: 1
Comment: Service is extremely bad. No good cars

---

Name: D**** K****
Date: 2022-02-14 23:51:41
Rating: 1
Comment: Really upsetting experience. Chose to go here instead of another location in the city because prices were cheaper. I was told I could pick up my rental at 12:30 on a Friday. Once I got there, the whole store was closed down for a lunch hour that ended at 1:30. There was no mention of a lunch hour when I called the morning of to confirm details. I took 30 mins off from work to pick up the car and ended up having to take an extra hour off.I called them Monday morning to let them know I could come return the car from 3-3:30 in between my meetings. When I arrived to return the car, I was met with $60 of extra charges because the car was not returned on time. When I spoke to the person at the front desk, they said I told them I was going to bring the car around 1 and was late. This wasn’t true, especially considering they were closed from 12:30-1:30 for their lunch hour, so there’s no way I could have dropped off at that time anyway. After explaining what our agreement was for an extra 15 mins and being told I was lying about our call in the morning, they took the extra charges off.Very unprofessional, very awkward, I would look elsewhere to rent. Not worth.

---

Name: D** K*******
Date: 2021-10-12 21:45:35
Rating: 1
Comment: Price GAUGING on fees. $300 for cleaning a normal return! A with a few dog hair that could be taken care of with brief vacuum. So little that I didnt even think it would be an issue. When I dropped the car off, instead of calm discussion, the agent raised her voice to restate the fee. Rude service!

---

Name: J****** R******
Date: 2021-05-29 03:53:43
Rating: 1
Comment: I wish I could give zero stars. Pickup time was at 6. I tried to call to let the staff know I would be arriving right at 6, therefore a possibility of getting out the car a minute late but it went straight to voicemail, therefore making it impossible to communicate. When I arrived the employee ignored me and proceeded to lock the door. Very unhelpful. On the phone earlier she stated I needed to arrive by 6, but she did not state that they would be completely useless if I arrived one minute late. Very unhelpful and disappointing. The service is trash.

---

Name: n*******
Date: 2021-05-25 23:45:40
Rating: 2
Comment: Took me over two hours to pick up the car on the pick up date. The car wasnt ready after I did all the paperwork. Sat there and waited, saw a customer brought the car back and worker started cleaning it up. When the car ready, it was one hour after my pick up time. When the car was ready, I went and checked the car out and noticed the passenger side tire bulging out a bit which indicated a leak. Told the staff and she said that wasnt a leak and told me that was normal. I been driving for so many years and I knew there must be a leak. I asked her to check the tire pressure with a gauge. It only read 20psi. There was a leak. Then she offered me to get another car, of course, started the whole process again like the first one. By the time I could drive off the site, it was around 1:30pm which I supposed to be at 11am. Story continues...Car rental scheduled return on Saturday as listed in the contract. Brought the car back as scheduled on Sat, however, heartbreakingly found out they were closed on Sat & Sun. Door was locked and no body was there. Called customer service, the first agent asked me to return the car on the following Monday and wanted to charge me for additional two days of rental, I declined. Then, she transfered me to road side assistance and waited for more than 20 minutes without anybody answering the call. Hung up the phone and made the 2nd call. This time the agent asked me to return the car to Hertz located in airport where twenty some miles away from my home. I asked her if she would give me some kind of ride or reimburse my fare home, and she said NO. I once again declined her arrangement. At the end, she put me on hold and transferred me to road side assistance again. And this time, I waited for more than 45 minutes. Once I explained the situation to the RSA agent, she told me to park the car at a safe place and legally, and drop the key in the mail slot. Took me more than two hours for something wasnt my fault. And only one out of three agents was doing the right thing at the end, luckily... This company needs a major retrain/rehire the staffs and really needs an upgrade of the computer system.

---

Name: M*** P****
Date: 2021-01-30 14:16:16
Rating: 5
Comment: Staff have always been helpful and I have been going to this rental for years.

---

Name: T**** T****** F*****
Date: 2021-01-06 03:40:09
Rating: 5
Comment: Customer service here was great! Friendly and helpful agents made my rental and return a breeze!

---

Name: R** B****
Date: 2020-09-21 01:08:51
Rating: 5
Comment: Lana was superb in getting me my ride and Aly was outstanding in advice as to go for a weekly rate to lower my cost Thanks

---

Name: b**** o*****
Date: 2020-06-02 21:37:29
Rating: 5
Comment: Small but its have a good selection of the cars 😊

---

Name: A**** M*****
Date: 2019-12-04 05:32:01
Rating: 1
Comment: I have nothing but bad news about this company. I had a horrible experience while hosting a birthday party at my house. Where someone took the keys to my Hertz rental and stole my rental car that night. I have been put on a do not rent list and they ruined my family vacation in Hawaii the next year because they did not tell me that when i get to the counter to complete the transaction they will not rent to me. me. They suck as a company they are racist and profilers of race as well!

---

Name: h******* a*****
Date: 2019-11-03 15:05:24
Rating: 1
Comment: General manager Richard Chan, bad customer service & experience

---

Name: B*** L**
Date: 2019-08-03 01:03:54
Rating: 1
Comment: I was one minute late and they made me keep the car

---

Name: E**** T******
Date: 2019-06-03 23:41:10
Rating: 1
Comment: Horrible customer service. I am a AAA member with free hertz rentals when my car is in the shop. This Hertz is 2.2 miles from my repair shop and closer to my house. This location refused to pick me up and instead sent me to a Hertz 2.9 miles away and further from my house. I explained this to two different hertz people and yet they would not listen. Ugh.

---

Name: E**** M*******
Date: 2019-03-13 04:00:49
Rating: 1
Comment: Sadly we received very poor customer service from Hertz in Daly City and so will not be returning or renting with Hertz in the future.

---

Name: L**** L*******
Date: 2018-09-30 17:10:19
Rating: 5
Comment: Fantastic service. Clean car. Added a couple of days with no problems. Thank you Nora and Lana.

---

Name: P**** B******
Date: 2018-08-03 00:46:35
Rating: 1
Comment: Cars in bad shape. Belts hook in the drivers seat was broken. No radio. No USB charger. Nora, the lady at the front desk was pretty rude to me when I complaint.

---

Name: S****** P****
Date: 2018-04-23 15:27:45
Rating: 5
Comment: Convenient neighborhood location. Service is quick. car given was decent. A very convenient service by heartz.

---

Name: E* S****
Date: 2018-03-11 09:02:11
Rating: 3
Comment: No restroom for uber driver

---

Name: K****** Q********
Date: 2018-03-02 20:08:40
Rating: 5
Comment: Awesome service! No problems and good price for the car. Returning the car in Daly city was super smooth and staff was super friendly and warm. 😁 👍

---

Name: C**** P*****
Date: 2018-02-21 23:24:04
Rating: 4
Comment: Quick service, knowledgeable about the surrounding areas/what to expect.

---

Name: H**** F**** S**
Date: 2018-02-18 03:56:34
Rating: 1
Comment: Unprofessional employee Nora! They told me that the gas is full but it was not, car smell like weed and they aware of it! Service so awful and please do yourself a favor just do not come to this place!

---

Name: T** & K***
Date: 2017-12-12 21:55:39
Rating: 3
Comment: Prompt and friendly service.

---

Name: z**** a*****
Date: 2017-11-29 01:50:50
Rating: 3
Comment: Good service

---

Name: S**
Date: 2017-09-27 04:48:50
Rating: 5
Comment: Very nice and friendly service.

---

Name: J**** G*****
Date: 2017-07-03 07:56:05
Rating: 2
Comment: They never answer phone. Pick up service takes too long. Short staffed.

---

Name: J** P***
Date: 2017-04-15 16:35:22
Rating: 3
Comment: Okay customer service

---

Name: M****** C* (************
Date: 2017-04-01 21:28:13
Rating: 4
Comment: Nice small office

---

Name: M****** T********
Date: 2017-03-23 15:31:15
Rating: 4
Comment: My first time at this place I had a very nice pleasant type the man who checked me in and he gave me the car with very nice very patient with me has had lots of questions. I went back to return the car and run a new one and the woman was super nice super sweet super professional I had a good experience with her as well. Then I met Robert who took my old rental and gave me my new rental and and that the walk around with me was very sweet easy to talk to and made the experience very nice. The only bad thing is that I have a Chase Liquid card that I wanted to pay for the rental on but couldnt because Chase Liquid cards are not linked two an account even though theyre from Chase Bank so basically you can use your debit but it your debit has to be linked to a checking or savings account and I didnt know that chase liquid is just there prepaid debit card so that was disappointing but overall very nice experience.

---

Name: m*** L**
Date: 2016-11-05 12:51:31
Rating: 5
Comment: They do a good job

---

Name: C****** G*****
Date: 2016-09-29 23:54:43
Rating: 1
Comment: Service garbage 😡😡😡🤔

---

Name: L** A***** G*****
Date: 2016-09-14 17:33:54
Rating: 5
Comment: Quick efficient and friendly. Cant ask for anything more

---

Name: B** B****
Date: 2016-08-23 23:10:17
Rating: 1
Comment: Horrible service they kept saying we only rent cars we cant help you

---

Name: v***** c*******
Date: 2016-06-12 18:18:39
Rating: 4
Comment: A year ago