Hertz Car Rental

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Name: G**** C*****
Date: 2024-04-26 04:59:47
Rating: 5
Comment: Hertz. Car rental good 👍 service nice selection of cars 🚗 I will go 🚶‍♂️ back to hertz

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Name: D***** O******
Date: 2024-02-17 00:53:30
Rating: 5
Comment: Ive had my car in the shop for nearly a month already, as it required a new engine. Luckily, I was able to rent a car through Hertz, and Porter managed to secure a better deal than enterprise. I have to say, the customer service experience has been absolutely incredible! Ill definitely be returning because they truly know how to treat their customers well.

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Name: J***** V******
Date: 2024-02-09 16:43:17
Rating: 5
Comment: I recently went in this location to rent a vehicle when I witnessed an aggressive customer complaining about policy and procedure. The manager on duty was handling the situation professionally. The customer was yelling and cussing and started taking pictures or video. I overheard the customer complaining about not being able to get a car without his drivers license. Too bad, he shouldve taken his business elsewhere. Hertz is lucky to have a great manager at that location. 5 out of 5 stars for me.

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Name: N**** S***** M*****
Date: 2024-01-26 23:43:43
Rating: 5
Comment: I have been renting a car from here for more than 4 months and they had been great with customer service! Scotiana helped me with reservations and letting me know about the car that im renting as well as the other guys I wasn’t able to get their name. They have been very welcoming and friendly staff. I will continue to rent from here and I highly recommend it! Make sure to reserve online for faster processing during checking in!

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Name: A***** T*****
Date: 2023-10-28 20:58:45
Rating: 5
Comment: The service was great! I made a reservation the day before, as soon as I walked in, the process went smoothly. I didnt have to wait long to be assisted. I reserved an economy car and they didnt have one available, so the gentleman (sorry I forgot your name) put me in a Dodge Ram truck with the same price I reserved it for. I appreciated that so much. The Dodge Ram truck was awesome! I really enjoyed driving it. They are very pleasant and so helpful. Especially Scotiana! She is so thoughtful and helpful as well. I will definitely rent from this location again, if I ever need to. When I needed an extension on my rental, it was a smooth transaction with Scotianas help, and the second time I needed to extend my rental during the same week, I did it online with no problem. Yes, will most definitely come back. Thank you Hertz and Scotiana!!

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Name: F******* R*** J*
Date: 2023-10-22 07:46:30
Rating: 5
Comment: I would highly recommend this location.

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Name: C** A****
Date: 2023-06-21 20:59:41
Rating: 5
Comment: This office has a great staff, very helpful and efficient. I was able in and out with little fuss. Thank you again for what your office did for me.

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Name: h** w*
Date: 2023-06-16 00:44:19
Rating: 1
Comment: The staff have very bad attitude, very bad place. Dealing with the problem was extremely slow and procrastinated, and the payment would be deducted randomly. After being entangled for two months, I finally returned part of it.

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Name: J**** H*****
Date: 2023-03-31 20:06:24
Rating: 5
Comment: Idc what the reviews say, if you go in with a positive attitude you’ll come out with a positive result. Dalla bell is hands down one of the kindest people I’ve met in this area. Thank you guys! Also be nice to these people if you go in!!!

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Name: G***** E******
Date: 2023-03-13 18:33:35
Rating: 1
Comment: Avoid going to this place. No customer service at all. They are so slow, I waited so long and they gave me a car around 1:30pm on a Saturday and the drop off what for next Saturday and when I went and it was closed, I called corporate office and follow instructions on how to leave car if location closed. after a week manager from this location called me asking for the car, this is how bad customer service they have. how come they call after so many days and on top charge me extra fees. good I called corporate office and have proof of that. They will find anything to charge you more. DONT GO TO THIS PLACE!!!!!!! REALLY BAD MANAGMENT.

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Name: C********** F****
Date: 2023-03-09 00:24:06
Rating: 5
Comment: Arrived late after the appointment but the associate not only apologized for renting out the reserved vehicle but upgraded at no cost. The location is modest and not as glitzy as many airport locations but it gets the job done and the staff seemed friendly and knowledgeable.

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Name: b*******
Date: 2023-02-21 23:19:44
Rating: 1
Comment: Very bad herz, please dont come to this company to rent a car, I was two minutes late and they asked me to pay more. The manager was rude and the phone interrupted our conversation numerous times.

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Name: T****** O********
Date: 2023-02-20 20:45:37
Rating: 5
Comment: Daila was a lot of help and was super patient with us when we had to work a couple things out. Came out with a better car than we thought!!

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Name: E**** K****
Date: 2023-02-16 04:49:23
Rating: 5
Comment: Easiest and quickest rental experience ever. Daila helped me with everything and did such an amazing job at getting me in and out within 15 minutes. She was extremely kind and will definitely be the reason I continue to return to this location.

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Name: �**
Date: 2023-02-15 22:00:03
Rating: 1
Comment: Rude and unprofessional. Definitely won’t go again. Not recommended for car rentals.

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Name: J*** D*****
Date: 2022-12-19 18:30:13
Rating: 1
Comment: Ive been waiting for over 90 minutes for a moving truck I reserved well in advance).They had a moving truck here (the only one in the lot, clearly for my reservation), but INSISTED they swap it for another. Why??Theres a massive line of people and theres only 1 person working the counter at a time.This location appears to be mismanaged in a big way.0/10 would not rent from here again.

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Name: L****** T
Date: 2022-11-24 14:52:07
Rating: 1
Comment: Waited about 40inutes to be told I had the wrong address then the clerk tried to change my reservation to that location but it wouldve increased my rental price. More efficiency would have been nice

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Name: A***** V******
Date: 2022-11-07 23:12:14
Rating: 1
Comment: Horrible customer service! They told me the vehicle I requested was there and even pointed it out. Then came back to me 5 minutes later stating they had to upgrade me and charge me an extra $100 because they could not put me in the vehicle they just got done pointing out to me that was mine.Do not let this place overcharge you if you go there and request a vehicle make them stick to the original price they told you for that vehicle even if they try to force you to upgrade. I called customer service and they told me they had no right to overcharge me on extra $100! Customer service is beyond horrible question everything!! Or and call the 1-800 customer service and express that they are trying to charge you more money for their problem not yours!

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Name: C***** A******
Date: 2022-10-25 00:41:11
Rating: 1
Comment: They take forever and ever and ever and ever went to pick up a car and came out 24 hours later

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Name: M**** M* M********
Date: 2022-10-05 18:11:14
Rating: 5
Comment: Great Customer Service

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Name: R***** O*****
Date: 2022-09-23 22:11:50
Rating: 4
Comment: Great seamless service. Staff is very helpful and friendly.

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Name: I**** R******
Date: 2022-09-13 07:52:28
Rating: 5
Comment: Perfect experience! I’ve rented an economic car in emergency the day of pick up. At the desk I’ve asked if it was possible to upgrade category, what was possible. So I finally had a super cool Dodge Charger R/T for +150$ (Thanks again to the employee that recommand the car).I fully recommand this rental agency!

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Name: A** a**
Date: 2022-08-24 21:56:00
Rating: 1
Comment: This place has no customer service they gave me a dirty car on top of that made me wait over 2 hours no parking .Manager was so rude she hung up on me. She told me my rental was covered for two weeks never explain to me if my car was ready before that it would not be covered! They have no communication never send me my receipt via email like they said they would! Would not give me my information! Also the rental place tells me one thing and the dealer another you guys need more communication! I was told by the dealer to leave the rental there then I’m told by the so-called manager I need to bring it but she told me I was good for two weeks!! I constantly kept calling to see exactly when I had to turn it in so I wouldn’t have to pay out-of-pocket and they lied to me I don’t understand how this is fair!! Also yes my fault I should have checked the key they marked the tank was full and it was not full my fault for being in a rush trying to leave with my infant

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Name: I*** F***
Date: 2022-08-18 17:21:58
Rating: 1
Comment: Do NOT rent car here. Check in is extremely slow and car is really dirty.

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Name: B**** B******
Date: 2022-08-10 18:10:54
Rating: 1
Comment: Rude staff. Needlessly backwards and confusing parking setup. Screwed up reservations.

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Name: M***** S****
Date: 2022-08-09 23:37:26
Rating: 1
Comment: No parking for customers, I HD a same day reservtion, this lady had a bad attitude, I dont recomend this place

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Name: N*** A*
Date: 2022-07-10 07:33:01
Rating: 1
Comment: I reserved a car in this agency with payment made online. When I go to collect it, I am asked for a deposit for the vehicle, I give the card with which I had already paid and I am told that my French bank card is not a credit card, that it is not Its not possible to take a deposit with this card and they cannot lend me the vehicle. I dont understand how we can accept a card for payment and not accept this same bank card for the vehicle deposit. They didnt offer me any solutions. I found myself without a vehicle at the last moment. They said they were going to refund me, I had to call back the agency and Hertz customer service twice to get my refund which arrived 1 month after the date I was supposed to collect the vehicle. I really do not recommend this agency to all foreign tourists. The agency manager, Alexandra, was really not nice.

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Name: C******* K******
Date: 2022-07-04 16:29:32
Rating: 2
Comment: Dishonest and more than 1hr waiting line, not enough staff to serve.

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Name: L**** P***
Date: 2022-06-28 23:34:02
Rating: 1
Comment: Booked “economy manager special” which said 2 or 4 door vehicle. Never did I think when I got there it would be a box truck as the “manager special” but it was today. Happened to at least 2 other people who were in line just before me. Of course all they had to offer as a replacement was a bigger vehicle that would have been over $100 more than what I thought I would be paying. Usually people who need a box truck specifically book for a box truck. All the manager kept saying was that the vehicle was up to the managers discretion and if they wanted a car at the price they booked they could have the box truck. Very misleading in order to try and upsell a rental car. I was able to book at a different company for a better price and when they didn’t have the size car I booked they upgraded for free. In and out of the other place in less than 20 minutes and at this hertz location people were saying they had been waiting over an hour and a half for their car.

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Name: M*** P****
Date: 2022-06-17 00:51:08
Rating: 5
Comment: The service was great. Went to Vegas & No problems. Nissan Rogue. Leo was great. Went to AAA to book reservation. Its better that way

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Name: D**** G
Date: 2022-05-29 03:36:36
Rating: 5
Comment: Good...busy but productive!Very satisfying vehicles

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Name: M**** L*****
Date: 2022-04-14 21:43:07
Rating: 2
Comment: Car smelled really bad of cigarettes. I received it dirty. The sound system was terrible.The people were helpful though.

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Name: B** H***
Date: 2022-03-13 05:51:42
Rating: 1
Comment: Hertz Car Rental - West Covina has misleading operation hours on their website. The lady behind the counter told me that I can return my rental before 12:00. I called around 9:30AM to make sure theyre open on Saturday since their website says closed. No one answers the phone so I assume theyre closed Saturday. They charged me 2 extra days due to misleading operation hours on their website and not answering their phone. Hertz is known for misleading and over charged customers. I wont rent another car from Hertz ever again. Attached is the business hours on their Website. Stay clear from Hertz Car Rental - West Covina everyone...Hertz corporate office realized the incorrect business hours on their website and credit my credit card $43.80. When dealing with unreasonable person of a business always communicate with their top management or corporate customer care for help.

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Name: J*** Z***
Date: 2022-01-01 00:16:43
Rating: 1
Comment: Didnt have the car available even if i booked it in advancre

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Name: A****** H******
Date: 2021-11-28 19:11:31
Rating: 5
Comment: Renting a car was so easy

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Name: M**** R****
Date: 2021-11-24 16:41:36
Rating: 1
Comment: First of all since I called they told me it would be fine to use my debit . I get here and Alexandra was very rude and said I couldn’t very rude customer service .

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Name: J******* G****
Date: 2021-11-19 19:19:34
Rating: 1
Comment: Worst experience ever, they are rude unprofessional, do not recommend this place.

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Name: J*** R****
Date: 2021-10-11 20:45:12
Rating: 1
Comment: They need to update customers with full requirements of the rental deposit or hold. $200 plus the one day rate for credit cards and $500 plus the one day rate for debit cards.

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Name: W****** G*****
Date: 2021-09-29 22:37:07
Rating: 4
Comment: Every employee here is extremely helpful and theyHave decent selection of cars.

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Name: M**** A******
Date: 2021-09-22 16:02:30
Rating: 5
Comment: Good prices and good service.

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Name: S***** X*
Date: 2021-09-12 01:06:34
Rating: 1
Comment: When you got the car with 6/8 tanks of gas, you are required to return with the same level. Of course they won’t reimburse for the extra, but you’ll have to pay their highly priced gas if it’s lower than 6/8. You must learn how to be accurate when adding gas… 🙂Btw, where is my receipt when you promised to send it to my email? 👋

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Name: S**** C*** A**
Date: 2021-09-10 18:50:01
Rating: 5
Comment: Professionalism, courteisness, communicative and no-nonsense representatives at Hertz right here in West Covina.

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Name: D***** C****
Date: 2021-08-23 15:07:16
Rating: 5
Comment: Friendly service

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Name: J**** M******
Date: 2021-08-14 16:56:11
Rating: 2
Comment: I got to walk right in and was helped right away only to find out that they didnt have the style car I had reserved, their solution was to up sell me an extra $30 a day for a different vehicle that wouldnt be ready for another 30 minutes. Not sure what the point of a reservation is if they dont reserve anything, the up selling for a smaller car was the icing on the cake

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Name: G****** L*****
Date: 2021-06-25 23:45:46
Rating: 5
Comment: All front office staff are friendly, helpful, and accommodating!

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Name: T**** R******
Date: 2021-06-25 01:12:01
Rating: 1
Comment: Rude women who work there. Was stuck because their shuttle driver had gone home

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Name: P*** H******
Date: 2021-06-24 21:25:02
Rating: 1
Comment: Worst experience ever i prepaid for a rental waited there close to 1 hr just to have them lie to me saying they called me day before to tell me the car i reservrd wasnt available. I had no missed call from them such b s . Then they said we can upgrade u but with a fee. Such bad customer service ill never use hertz in west covina on s. Garvey ever again. Tbe lady helping me so f n rude also.

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Name: D***** G*******
Date: 2021-06-11 21:39:47
Rating: 1
Comment: Horrible service Erick didnt even acknowledge us we were waiting in line 20 min and Leia said they didnt have any rentals available after waiting in line 20 min in line she could have told us instead of wasting our time even though we made reservations online. She said they couldnt guarantee out reservation cause it was made a day before

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Name: n*** c*****
Date: 2021-05-28 03:45:25
Rating: 4
Comment: Pretty good service for my first time their for a car rental from my insurance well my vehicle is getting fixed . They were able to explain the way the insurance company works with the daily rental and fees associated with renting a vehicle .

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Name: A*** G*****
Date: 2021-05-25 12:44:25
Rating: 1
Comment: Was very disappointed in the service

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Name: D***** C
Date: 2021-04-28 16:48:45
Rating: 1
Comment: Booked through Expedia. Apparently Hertz company policy is to not allow debit cards for same day rentals. No exceptions. Ill steer clear of here from now on.

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Name: K**
Date: 2021-04-22 04:02:18
Rating: 4
Comment: Had to wait an hour for late return to be cleaned & gassed up. Eric was great, answered all our questions

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Name: J***** V*****
Date: 2021-04-21 18:31:30
Rating: 1
Comment: This place is a scam they give u a cheap price over the phone and when u get there they try to charge an arm and a leg

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Name: R****** S******
Date: 2021-03-23 22:59:57
Rating: 4
Comment: Professional people get you on your way quickly with clean and ready to go vehicles

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Name: J**** C*****
Date: 2021-02-24 01:44:13
Rating: 5
Comment: Been comimg.here for yrs insurance wise and personal too

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Name: J*** E*******
Date: 2021-02-01 19:19:42
Rating: 5
Comment: It was fast the staff is friendly and polite and Knowledgeable and fast to get you on the Road .

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Name: B****** W*****
Date: 2021-01-22 04:47:19
Rating: 5
Comment: Great staff, always willing to help

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Name: K******
Date: 2020-12-11 17:27:09
Rating: 5
Comment: Wonderful experience, good car, friendly employees ❤

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Name: K** M*********
Date: 2020-11-25 19:09:35
Rating: 3
Comment: Service inadequate and slow

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Name: L A
Date: 2020-11-16 20:50:19
Rating: 3
Comment: The process was easy. The only concern my bf and I had is how well the vehicle was disinfected or if at all because the windows had children hand prints over them. We dont have kids. Also the moment we got there for a rental we saw the car was getting washed from the outside so I dont think they cleaned the inside. The car also showed a battery discharge warning sign the moment we started driving.

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Name: m**** a*******
Date: 2020-10-23 19:30:59
Rating: 5
Comment: I had to drop off my car at a collision repair shop and Hertz was there 10 minutes after I called to be picked up Great service all around

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Name: V***** T****
Date: 2020-10-15 08:28:18
Rating: 5
Comment: Eric, the Manager here is one of the best! Gave us complimentary upgrade and very helpful in solving a problem for me and my friend! Thank you!! Chris is also fantastic, took care of us very fast and had everything ready. Will def be renting from them again. Only place that allows 20 year olds to rent!

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Name: M****** H*****
Date: 2020-09-01 19:49:25
Rating: 3
Comment: The people were friendly, and I met a regular Hertz customer who said she adores the team there.My experience was that it took a *full hour* to get my rental vehicle, despite reserving a vehicle online two days prior. I would have given it less stars for this because whatever joy I may have had getting prepared to drive out of town was erased by standing in the ever-warming heat of the morning sun, waiting for... not sure what. I finished up the paperwork within 15 minutes, and then waited 45 minutes for the vehicle to come around front. This is not a busy airport location, but a local town alternative.Still, the employees were ever friendly, and seemed to be doing their best. Plus, the vehicle was clean and full of fuel, ready to go (eventually).

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Name: L****** M*****
Date: 2020-07-31 22:45:09
Rating: 5
Comment: Very helpful, kind service. I got to use AAA discount too. Although, the parking is a little awkward so I recommend taking someone to drop you off.

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Name: B**** C********
Date: 2020-03-17 23:07:43
Rating: 5
Comment: Christian was fantastic.

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Name: f*** e****
Date: 2020-03-16 18:25:06
Rating: 3
Comment: Off site location terrible. Car really not reserved, always wait to find my car, windshield dirty inside.

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Name: G****** O*****
Date: 2020-03-10 01:57:02
Rating: 5
Comment: Woefully understaffed. But the staff they do have are incredibly friendly, helpful and professional.

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Name: P******** V M******
Date: 2020-03-07 01:06:21
Rating: 4
Comment: Service was good

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Name: A***** G*****
Date: 2020-02-25 01:24:37
Rating: 5
Comment: Very nice agents!

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Name: R***** L****
Date: 2020-02-22 03:51:30
Rating: 5
Comment: The worked with me on the price per day

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Name: F*** B*****
Date: 2020-02-22 01:57:50
Rating: 1
Comment: I do not recommend it since my car was crashed and the insurance company of the person who crashed me rented me a car but when I left I paid 170 dollars, 120 insurance and 50 deposit when the car will return, the 50 will be returned to me but not when. I returned and they charged me 52 and a week later 221 dollars more when the insurance had already paid 500 to the Hertz company and they told me they would refund it but Im still waiting, theyre rats.

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Name: F******** B*****
Date: 2020-02-01 20:52:50
Rating: 5
Comment: Very good, a little late to scare you

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Name: H***** S******
Date: 2020-02-01 00:58:56
Rating: 5
Comment: I went and got a rental car and I met mr. Erick Payne hertz at the West Covina rental it was the best costumer service I ever had. He resolve my problem of transportation, I will give this guy a “10”. I recommend two of my best friends to rent from your establishment. Thanks for your service.

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Name: H***** O****
Date: 2020-01-31 01:38:07
Rating: 5
Comment: Good customer service

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Name: J*** R*******
Date: 2019-12-09 21:00:54
Rating: 1
Comment: The rental van had the “maintenance required” light on, I asked the rep about it and he said it was fine because their computer system is not aligned with the vehicles system. He insisted as long as the check engine light was not on the vehicle is safe. No thanks!Great business practice, Hertz.

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Name: C***** M******
Date: 2019-12-02 19:38:08
Rating: 1
Comment: I would never ever rent from this place they jept adding all these charges to my card everytime i call they put me on hold 30 to 45 min they say there gonna call back they never do there full of itwhat does a person have to do to get honest peopleinstead of lying thieves not around here thats for sure

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Name: A****** B******
Date: 2019-11-19 00:52:08
Rating: 5
Comment: Very helpful, attentive

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Name: J***** C****
Date: 2019-11-15 16:54:21
Rating: 5
Comment: I travel a lot for work and this was the best car rental experience Ive ever had. The gentlemen working the counter were quick, polite, and professional and I was in and out in minutes. Plus I had to call and extend my rental by a day and it was so fast and painless. It used to be that I would rent from whomever had the best deal, but this experience has made me a loyal Hertz customer for life. Look forward to working with these guys again in the future!

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Name: A***** G*****
Date: 2019-10-04 18:24:32
Rating: 4
Comment: They had an issue getting me a car on time, I was suppose to pick up at 8:30am I was there until 10am.Eric was very nice and he did the best he could.The car was nice and the price was right.I think management need to plan a little better especially if customers have timed reservations, I was delayed, thankfully I was able to make it work.Word of advice..... Allow your self some time just in case.

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Name: E**** R*******
Date: 2019-09-25 19:42:25
Rating: 5
Comment: Nice and friendly place. Very quick in and out and on my way. Got a nice car for a fair price.

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Name: B**** E******
Date: 2019-08-27 19:46:46
Rating: 1
Comment: Literally the worst Hertz I have ever been to. Avoid this location at all costs. The staff is over worked. Managment needs to hire more support at this location. Every customer was complaining. Not one person had anything good to say. I would drive to another location and avoid this place like the plague.

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Name: R***** W******
Date: 2019-08-26 19:21:39
Rating: 1
Comment: I should have learned my lesson the first time I rented here two years ago. That time they didnt have a car for my reservation until 4 hours after my reserved time.....I figured, well ok every business has a bad day from time to time.So I decide to give them another shot this past weekend. Even though there were tons of people in the office on Friday when I picked up I got my car only about 30 minutes late. No problem. I go to drop it off on Monday morning and there are 7 people in front of me on the sign in list. I have to get to work so I handed the guy my key and said just email me the receipt. I was there on time to drop off the car. Fast forward to about noon today and I get a charge on my cc for 20 dollars more than the rental agreement. Strange....so I look at the receipt and these A......S charge me for two extra hours at 10 dollars an hour! I feel like disputing the charge on cc I am so furious. Completely unprofessional. DO NOT RENT FROM THIS LOCATION!

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Name: F******* G********
Date: 2019-08-20 17:53:43
Rating: 1
Comment: Customer Service a Huge DisappointmentI prepaid and made my reservation for a minivan for a long weekend more than a week in advance. I got there at my reservation time (10:30 am). Not only did they not have the vehicle I paid for (or anything of similar size, but they kept telling me to just wait while they called around for one. By 11:45 am they said that if I wanted a van, I would have to go pick it up myself from Ontario when I reserved my rental out of West Covina. After asking how this seemed reasonable to ask a customer to drive 40 minutes out of the way after already failing to fill the prepaid reservation, I received the following answer:“Well it comes down to this… do you want it or not”?Needless to say, I went to budget, and they were able to get me a 12-passenger van quickly so that I could get on my way.Adding insult to injury…. I was sent back to that Hertz this week by the dealership where I dropped off my wife’s car and witnessed the same employee talking to people like that on the phone and in person. I don’t know how organizations in a business where customer service is so crucial can have people like this working for them after so many people take the time to provide their feedback on these negative experiences… smh…

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Name: T*** S*****
Date: 2019-08-15 01:42:42
Rating: 1
Comment: The worse service ever do not use them

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Name: R*** J****
Date: 2019-08-08 01:50:36
Rating: 1
Comment: Thought I would try Hertz instead of Enterprise and that was a mistake. I called an was put on hold for 30 min, I bet it would have been longer, so I just hung up and called again. The gentleman answered and took my phone number down and said he would call me back and never did! If youre on a time crunch and need questions or service this is definitely not the place to got too.

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Name: B******** W******
Date: 2019-08-07 20:43:48
Rating: 1
Comment: Always a horrible experience at this place regardless of the time or reason.

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Name: J*** O*****
Date: 2019-08-06 00:44:55
Rating: 1
Comment: This Hertz...location..is terrible..they send me to pico rivera because they dont have lift car rental.😡🤬😡🤬

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Name: m**** c******
Date: 2019-07-29 16:32:38
Rating: 5
Comment: Yes this is a busy place, however there are only two gentlemen running the facility. They do their best to provide you with excellent customer service in a timely manner.

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Name: M***** M***
Date: 2019-07-02 18:32:49
Rating: 1
Comment: Horrible...Let me tell you about the 1st and last time i got to Hertz.1st, the selection. I booked an economy car specifically because of my long journey (+1,200 miles). I selected my car online and the Pay Now option to secure my options and price. Great. I arrive and the manager there politely told me that he wishes that the website would not let people book eco cars. Why? Because he only has 2. So, although I reserved an eco car, i was not given one.2nd, the misleading contract. When I arrived, they told me I needed to put down $200 dollars for deposit. No where did i see this. I was told its in the fine print...yes.. thats what a customer likes to hear.3rd, the inflexibility. I needed to change my pick-up time about 3 hours because of work. You would THINK they can accommodate. NOPE. Called store location and they said that because I booked online with Pay Now they cant help me. I called their Online support and they told me that if i wanted to change it, they have to charge me an additional $30 dollars for the rental!! Ridiculous!4th, the time. After already being upset about paying the additional money to pick up my car that i did not want, I rushed over during my lunch to pick up my car. Pick up time was 2:15, i arrived 2:20 and my car was not ready yet. It took close to 45 mins to get ready.Moral Of The Story: You are better off paying a little more for Enterprise or something else then dealing with the amount of horrible customer service I had. Car itself was good, but this isnt a review for Nissan.

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Name: v***** c******
Date: 2019-07-01 23:28:58
Rating: 1
Comment: Only one employee working both times I was there to pick up and drop off. It will take you about 1 to 2 hours to drop off or rent a vehicle. Also if gas gauge is a hair below what they gave it to at they will charge you $24.

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Name: R***** S****
Date: 2019-06-29 23:21:58
Rating: 4
Comment: Great service and affordable. They also offer free Uber service upon request.

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Name: E***** G****
Date: 2019-06-26 06:28:55
Rating: 1
Comment: Do Not Rent From this Location!!! This rental place is a DISASTER!! They are PREJUDICE toward MINORITIES and OVER CHARGE people of COLOR, DOUBLE the prices of a non minority. If I could give a 0 star I would. Expect your wait time to be 2 hours to rent a car. And if you reserve a specific car you will NOT get it, you will get something smaller for MORE money. I wish I would read the prior reviews BEFORE I rented from them!!

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Name: E***** C*****
Date: 2019-06-17 17:27:18
Rating: 1
Comment: Terrible service. Im sure its not the fault of the employees but there was only one person trying to do everything. Tool forever to get a car that we had already reserved a week in advance. Would suggest going to literally any other Hertz.

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Name: J**** E******
Date: 2019-06-15 17:35:47
Rating: 1
Comment: Made a reservation on line and when I got to Hertz to pick up the vehicle I had requested I was told that the type of vehicle I had requested was not available and I could only get a vehicle at a higher price

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Name: H****** T*
Date: 2019-06-07 18:02:52
Rating: 1
Comment: I wish I could give them less than one star but I can’t worst experience ever they had one poor guy working with like 20 people trying to get a car where are all your employees!? So of course there was no car available for me even though I had a reservation. The one employee that was there told me it was best if I cancel or I could wait another 1hr even though I had made a reservation.

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Name: A****** S*****
Date: 2019-06-05 23:15:48
Rating: 1
Comment: I was here for 3 hours to rent a car... I had a reservation appointment .... I only came here because unfortunately this is the car rental my insurance works with... they don’t work with the customers... if there’s an issue with something they don’t help you out... they just say it’s cooperate policy or I can’t do that... corporate needs to update their policies... all the mid-size cars were unavailable or out of service... if you wanted to upgrade a car they were going to charge extra... it took 30 mins for them to clean the car and have it ready for me... I lost work time/pay for being here 3 hrs... its hassles renting here... go to a different place

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Name: I******
Date: 2019-05-24 23:46:02
Rating: 1
Comment: Terrible service. This place is always understaffed and the wait time times are always long. Even now as i write this reivew i have been waiting in a full lobby for 15mins and have yet to see anyone at the counter.Do yourself a favor and pay more to rent from enterprise or anyone else for that matter. Remember you get what you pay for.

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Name: C****** A********
Date: 2019-05-04 21:16:29
Rating: 2
Comment: The reason why customer service is terrible is because of how unorganized this place is. Nothing is ready. Even though I reserved a car in advance, there was no car ready for me by the time I came. Seems like they give away cars that customers have reserved for in advance.I had to wait almost an hour to be helped, and then another 30 minutes for them to clean out a car that was just returned... issues like this are bound to happen if the staff are unorganized. The staff are nice, but how can you give the best customer service if you don’t prepare for success? The daily rate for the vehicle I chose was affordable, but it was not worth the trouble I went through. I suggest to rent a car elsewhere.

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Name: A C*****
Date: 2019-04-08 03:51:29
Rating: 5
Comment: The best

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Name: J** L*
Date: 2019-02-22 20:36:24
Rating: 4
Comment: Picking up a rental. Super polite and helpful.

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Name: s******* o*******
Date: 2019-02-06 23:14:42
Rating: 1
Comment: They dont even deserve one star the worst customer service ever they dont care to make you happy all they see is $$$$ signs Pls Dont Go There

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Name: T***** C*****
Date: 2019-02-04 23:25:53
Rating: 1
Comment: Horrible customer service . They place you hold for several minutes and even hung up on me twice! They don’t explain in detail and put charges on you that you didn’t sign up for ! Don’t go here !

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Name: G***** V*********
Date: 2019-02-04 22:14:59
Rating: 5
Comment: I come here a lot and they are always friendly.

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Name: F***** S******
Date: 2019-01-16 17:01:59
Rating: 1
Comment: While reading all complaints and good feedback, I noticed that the owner or whoever replies seem to like good feedback..So I have a complaint and I hope something can be done. I can relate to all those that speak of horrible, incompetent, unapologetic, rude, unprofessional, intolerant and that horrible attitude that doesnt belong in customer service. Dear owner, I want to suggest customer service training for your employees, they all need it. Including your manager. Please post your email...I want to fill a formal complaint. Thank you for your consideration.....No reply from owner...I guess he only cares about taking your money.

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Name: J***** B*******
Date: 2019-01-13 01:42:16
Rating: 1
Comment: Rude employees

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Name: d** c***
Date: 2018-11-19 18:49:06
Rating: 1
Comment: Very bad service

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Name: K** R****
Date: 2018-11-06 08:19:25
Rating: 1
Comment: I do not recommend you use Hertz for your rental car needs, especially not this location! Plz avoid it if at all possible. The vehicle quality is garbage and so is the customer service skills or lack there of.

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Name: c***** a******
Date: 2018-10-26 23:35:15
Rating: 1
Comment: Incredibly slow. Staff do not even acknowledge when you walk through the door. Avoid this place

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Name: m****** w*****
Date: 2018-10-25 01:46:58
Rating: 1
Comment: They tried to give me a car with a nail in the tire. It took almost an hour to pick up a pre-arranged car. I had to call the insurance company to get them to up the amount of money to pay because this Hertz Rent-a-Car only had one car. They tried to give me a minivan.

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Name: C**** W*****
Date: 2018-09-17 20:05:37
Rating: 5
Comment: I really enjoy renting from Hertz. Great service and always friendly. Id highly recommend them to friends, family, co workers and more.

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Name: L**** F*****
Date: 2018-08-21 15:34:33
Rating: 4
Comment: Great people to work with to obtain a car. Fast and courteous

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Name: R****** R********
Date: 2018-08-01 20:49:37
Rating: 3
Comment: Small. Very limited selection. Relatively quick. Nice surprise

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Name: A***** E******
Date: 2018-07-30 19:22:01
Rating: 5
Comment: Hertz made it easy and cost effective to rent with them. I saved over $200 with Hertzs online reservation process. I even had a competitor tell me that the SUV I had requested wouldnt be available. So when I arrived at Hertz it was all too sweet to be in and out of there with my rental in under 20 minutes. Great employees and the vehicle was clean and ready.

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Name: K***
Date: 2018-07-28 02:09:27
Rating: 1
Comment: Manager is very rude

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Name: M***** S********
Date: 2018-07-25 19:21:12
Rating: 2
Comment: The staff was extremely rude and unprofessional arguing with customers over something they should have done. No one wears name badges no one introduces them selfs. and no one seems to like their job at this location.

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Name: E** T***** S****
Date: 2018-07-02 13:23:13
Rating: 2
Comment: Booked my rental through third party and the car that I chose isnt available so I need to pay extra for the upgrade. This happened to me to other rental company and upgrade is for free. Secondly, I ask for a pick up service, called 3x. 1. Got my contact details, said theyll call back. No calls after and hour. 2. I called, was put on hold for 12 minutes 3. They got my contact details again, nobody came. I missed my appointment and charged for an upgrade. Great! I dont blame the staff at West Covina branch, bec theyre undermanned. Management should monitor their daily transactions so theyll know when to add more staff to go to work on a certain day and time. Oh! They gave me a dirty car, they offered to clean it but I was so freaking late because of waiting for the pick up that never came. Dropped the car a few days after, they booked me a lyft to bring me home. Thanks for the staff but Ill never use Hertz again.

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Name: A** C********
Date: 2018-06-21 02:47:18
Rating: 3
Comment: Was not told to have a full tank of gas on the car return. They were going to charge $80 to fill the tank up. It was waved but that is outrageous. I will not go there again.

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Name: A***** D
Date: 2018-05-22 23:44:33
Rating: 5
Comment: The place is always so busy the times ive been there. But the staff there are great...and the prices are always cheaper than any other rent a car places ive called around to.

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Name: P*** Q******
Date: 2018-05-21 12:34:01
Rating: 1
Comment: Bad customer service! Took over an hour to get my car. Nothing is serviced until rented! No gas in the tank! Had to hurry to a gas station

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Name: J******** M**
Date: 2018-04-23 16:45:07
Rating: 5
Comment: They are friendly customer representative.if you request something car you want if not available they match the car .and reasonable price .

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Name: L*** L****
Date: 2018-04-03 02:24:41
Rating: 3
Comment: Good and bad, good because i got a free upgrade to a very nice car, bag because the African American man that works there is a pompous, rude ass, so glad i didnt have to deal with him and the young lady that helped me was Berri sweet, however not one person there said hi to us or anyone else, no one said theyd be right with us or even acknowledged us or smiled.

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Name: G*** G****
Date: 2018-03-23 20:19:01
Rating: 3
Comment: Brother rented car here.

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Name: B**** K***
Date: 2018-03-09 10:07:18
Rating: 5
Comment: The only place I go to anymore

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Name: M*** V*********
Date: 2018-03-06 11:17:44
Rating: 4
Comment: Helpful people

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Name: N***** B****
Date: 2018-02-26 04:42:06
Rating: 5
Comment: Small location with nice customer service. Gavin was patient and multitasked well.

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Name: J****** G******
Date: 2018-02-09 17:51:13
Rating: 1
Comment: I only ever come to this location because it’s the closest one that AAA goes through for car rentals. However my experience yesterday was beyond horrible. The man that helped me treated me extremely bad. He spoke to me as if I was a 2 year old child which I did not appreciate and when I told him that he was even more rude. He was even more upset when I did not purchase their insurance or their gas. I would not refer anyone to this location.

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Name: J********* M****
Date: 2018-02-01 11:48:16
Rating: 2
Comment: Over priced

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Name: K*** G***
Date: 2018-01-31 19:37:39
Rating: 4
Comment: Good customer sevice, just slow in getting the car ready and the car had lots of damage around the body and a non working usb port. It was very nive that they got me a complimentary Lyft to my next destination

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Name: T**** L*****
Date: 2018-01-29 16:56:45
Rating: 4
Comment: Super small location. I went to return a car and there were like 10 people squeezed into the small office, but the 2 employees behind the counter were great and helped us all in a timely manner.

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Name: J*** P
Date: 2018-01-17 22:02:50
Rating: 5
Comment: Very friendly staff and nice. I go here from my job to pick up cars and service them at Pepboys.

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Name: Y***** C******
Date: 2018-01-11 07:33:27
Rating: 2
Comment: Terrible location no room to park and service was terrible

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Name: J**** T*****
Date: 2018-01-08 20:06:45
Rating: 3
Comment: Usually crowded, not sure if its their computers or the people working there

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Name: K***** H*******
Date: 2018-01-04 16:46:33
Rating: 5
Comment: Staff very helpful and friendly

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Name: V**** B***
Date: 2017-12-25 17:17:27
Rating: 1
Comment: Awful customer service

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Name: S****** O****
Date: 2017-12-17 08:18:57
Rating: 4
Comment: All I can say is, they try their best to get you on your way, but every time Ive reserved an economy car, which its been 3 times these past 3 months, their computers accept your reservation and when it comes time to pick up the car, they have to search their list of cars that are supposed to be there and run down to their storage lot and find out the reservation are over booked and the cars that are supposed to be there arent there yet and you know how hard there trying to get you on your way. Thats the best thing I can say about this Hertz.

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Name: M* T
Date: 2017-11-08 03:17:10
Rating: 5
Comment: Great customer service, busy at times but get you on your way on time with your rental

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Name: B**** �**** R****
Date: 2017-10-16 14:39:11
Rating: 1
Comment: Just a waist of time the sales guy trys to rent you out the most expensive car its better if you go to Enterprise cheaper too.

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Name: A***** A******
Date: 2017-09-12 00:33:47
Rating: 4
Comment: They can be a bit crowded at times but overall the place is up to par.

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Name: f****
Date: 2017-09-10 06:44:03
Rating: 1
Comment: Rude and not very helpful

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Name: C P***
Date: 2017-08-23 16:40:52
Rating: 1
Comment: They do not take debit cards. Beware of overcharging.

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Name: C**** O L**
Date: 2017-08-11 00:59:07
Rating: 5
Comment: Good service and quick

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Name: E P
Date: 2017-07-28 01:14:48
Rating: 1
Comment: Went to pick up our rental today at this location. The guy that helped us, barely even spoke to me, until it was time to tell us that the car we had reserved online in advance was not there. He conveniently had a more expensive car for us though. He didnt offer to give us the upgrade at the same price due to THEIR error. He said $20 more for 2 days. I told him no. I dont care about an extra $20. I care about them not having what we reserved and him trying to rip us off. I asked him to give us the upgrade at the same price. He said no, that hed get chewed out and that it should be $40 more and he was already giving us half off. I said fine, call me when the original car I reserved is there. He never called. After leaving, I looked online and found that the car he was trying to rent us was $3 more per day than the original 😂. Never again Hertz.

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Name: T**** c*******
Date: 2017-07-22 03:55:45
Rating: 1
Comment: The manager Was very rude i had an appointment to pick up and automobile at 6 just 2 min late amd he refuse to help me. Very bad coustumer service.

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Name: D***** B*****
Date: 2017-07-20 23:56:13
Rating: 5
Comment: Great experience. The manager Ian was Extremely helpful in getting me the car I needed for my vacation with my family. I would definitely recommend this location

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Name: N**** A*****
Date: 2017-07-17 17:35:42
Rating: 2
Comment: Facility could be improved in my opinion (defined parking areas, more space to rotate cars around, bigger and modern office, etc.), but the staff seemed to work with what they got to their best ability. Hats off to the staff and their experience with all the different types of rental situations that I witnessed when picking up and dropping off my car (leisure, insurance, business, etc.). Also, I want to thank the employee that insisted on dropping me off to my home after knowing that I didnt have a ride home, despite my close proximity to this Hertz location and the workload present in the office. That seemed going above and beyond to me.Update: Last two visits resulted in a few hours of wait due to lack of cars (one leisure and one from Norm Reeves Honda). Its out of the control of the reps at this location, but several customers waiting for cars for hours is unacceptable. In my last visit particularly, the few cars that came in were turned around so quickly, that my car was presented to me still uncleaned- dirty floors, dirty windshield, dusty dashboard- and possibly overdue on maintenance (maintenance reminder sticker had a mileage that was approximately 1,000 miles overdue). Others at least had their cars given to them still soaking wet from the quick hose wash. I had to let an older woman that arrived after me get into the next available car because she had to pee and had to make a long trip back to Atlanta (she needed the car more than me). Another familys roadtrip was being delayed. Another was being denied the car class they reserved. All this while standing most of the time (13 customers and four chairs) and listening to a constantly-ringing phone (the representatives were constantly in and out- mostly out). Overbooking seems to be more prevalent at this location nowadays due to the contracting of rentals to the local car dealerships and location (only Hertz in the area thats not at an airport). Hertz definitely needs to address this with more staff and more cars (on top of a better facility). It saddens me as a loyal Hertz customer for almost a decade that I have to downgrade this particular location to two stars- and thats only for sympathy for the poor workers behind the desk who probably wanted to quit that day.

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Name: S******** S******* C***
Date: 2017-07-06 07:05:54
Rating: 1
Comment: VERY BAD COSTUMER SERVICE!! They change car prices so often to insane amounts up. Cars are duty, Gas tank not full and they write down full when u rent the car. A Asian guy with sunglasses is the worst employee there. He should be fired, he is very slow at all and leaves you on hold in the phone for so long. NO One Returns Calls THERE. NEVER. The owner needs to supervise that place more often.

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Name: S**** S***
Date: 2017-07-06 01:16:39
Rating: 1
Comment: They NEVER RETURN CALLS BACK, so dont believe when they say that they will call you back. And is super hard to get in contact by phone with them. Super bad costumer service with a Asian, Indian guy there. He shouldnt be working there.Every month I travel for business stuff and I come here to rent a size medium or small car. They change their prices very often but today they got insane with the price. The guy said its $375 for a small car to pick up Friday July 7 to Return Saturday. July 8 2017. Is not even a Holiday!! YOU GOTTA BE KIDDING, right??? I always pay around 375 for 4 days but he is charging me that amount for 1 day!! Totally disappointed with Hertz. I always rent car with them but they abuse from people with prices. I have a record of Hertz receipts every month and I never paid that crazy foronly 1 day. I will speake with a supervisor or owner because this is insane. Im a good costumer. I guess these people dont care costumers too much.

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Name: N***** B***
Date: 2017-06-15 23:55:31
Rating: 3
Comment: Decent Place. They may not have new cars. But, gets the job done. I have AAA - hertz gold card and this is the nearest one to my home. Hence, I visit this place.

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Name: K******* W***
Date: 2017-06-03 20:39:37
Rating: 3
Comment: Very slow service, only have 2-3 people working

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Name: R** G******
Date: 2017-05-17 18:25:50
Rating: 5
Comment: Never got a problem with Hertz ever since.

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Name: N*** B*****
Date: 2017-04-27 00:53:26
Rating: 5
Comment: I want to Thank the manager Heather she was great she went above and behond for me and i cant thank her enough thank you so much Heather i wont go anywhere else to rent a car 😄✌

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Name: m****** t***
Date: 2017-04-24 17:57:58
Rating: 1
Comment: The place is a mess, they dont have enough people working, there about 15 people waiting and employees takings their sweet time and talking on the phone instead of taking care of people in front of them first. And booking the car takes Loong time just to input some data in the system .

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Name: N**** R*************
Date: 2017-03-26 13:09:19
Rating: 5
Comment: Small not alot of cars, but good service!

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Name: J**** B******
Date: 2017-03-09 04:20:38
Rating: 5
Comment: Hurts

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Name: S**** K******
Date: 2017-02-10 10:20:56
Rating: 5
Comment: Quick service. Great car options. Super easy on the pocket.

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Name: F**** E*******
Date: 2017-02-01 18:07:52
Rating: 5
Comment: Very good people clean environment excellent service

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Name: L*** S****
Date: 2017-01-24 16:29:13
Rating: 2
Comment: All of the cars smelled like cigarette smoke. I took one back, only to get a worse smell in the next. I have never had to deal with this at any other Hertz.

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Name: H***** Z***** (****
Date: 2016-12-29 19:24:49
Rating: 1
Comment: Garbage customer service!!

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Name: J**** I**
Date: 2016-12-27 17:43:00
Rating: 1
Comment: No car available even though I have reservation and confirmation. Stay away.

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Name: j**** s******
Date: 2016-12-21 02:39:11
Rating: 5
Comment: Good service

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Name: C****** B*******
Date: 2016-11-28 20:07:33
Rating: 5
Comment: Has a comfortable car and it was fairly clean,the staff was cordial and fast!

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Name: D*****
Date: 2016-09-19 08:58:20
Rating: 4
Comment: Waited like 10 mins for car washing, but others were all great.

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Name: B**** M********
Date: 2016-08-20 17:38:35
Rating: 1
Comment: Dirty cars. Needed to be washed, by me on my dime. I havent even taken possession of the car yet..then the check engine light comes on. Much better options than this. Rude service.

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Name: v c*
Date: 2016-05-30 16:38:30
Rating: 1
Comment: I made the mistake of doing a long term rental was quoted one rate and since then it has gone up every month wouldnt recommend.

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Name: j****** a****
Date: 2016-05-25 02:04:06
Rating: 2
Comment: Enjoy the car but did not enjoy the office from where I rented the car. They are not very informative about the cost or the special offers they have

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Name: R* R*
Date: 2016-05-12 22:01:33
Rating: 4
Comment: Very smooth transaction. Clean vehicle that performed flawlessly. Very courteous and respectful employees. Thank you.

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Name: M****** P***** C**** M****
Date: 2016-02-25 21:15:02
Rating: 1
Comment: They called me 1 hours before my reservation to tell that there was no car available for me..There is a shuttle that can pick up the customer up to 5 miles from the store. I was 5.2miles so I took a bus to stay within the range because they could not pick me up, and then took them almost 1h to arrive at the bus stop although we agreed on a pickup time.I tend to read documents before I sign, so the staff was incredible rude and pushy while I did so; then gave me a dirty car to complete my unpleasant experience.

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Name: M**** E******** P*****
Date: 2016-02-13 16:36:30
Rating: 3
Comment: Costumer service is good . I had booked my reservation once i arrived they didnt have alot of selection. I had a ford fiesta Gold i mean it did the job good. But the fact that they didnt have so many cars was a big NoNo. Other than that the process was fast .

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Name: F******** S****
Date: 2015-04-25 18:59:45
Rating: 1
Comment: This place is awful, car selection is not good, the cars are filthy and old. The Maxima I rented had 57,000 miles in it and it needed service at 50,000 miles which was not performed. It also had Colorado plates and was full of scratches and dings. Customer service is horrible, they make you wait for a long time on the phone or on the counter, even though you already have a reservation. Dont call close to closing time, they dont have any cars available--so they say because they dont want to go the extra mile to help you. Avoid this place at all cost, there are way better places to rent from in the area.

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Name: J***** W******
Date: 2015-02-17 22:33:35
Rating: 1
Comment: Not great customer service. I called days in advance to reserve a SUV which the guy said he would have. They ending up only having a van and it was so dirty inside and out!! Go to Enterprise, they are so much better!

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Name: c**** p****
Date: 2014-08-04 14:50:37
Rating: 5
Comment: We booked a car before we left England. The guys in the office at this location were very good indeed and everything went well with the collection of the vehicle. Thoroughly enjoyed our trip, drove over a thousand miles and the car was faultless. Love the cheap gasoline in the USA. Oh and the drop-off at the airport was very good also, although I did miss a turn which added a little bit more to the pre-flight stress levels.I would not hesitate to use this company again.

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Name: D** C*******
Date: 2014-07-25 20:51:54
Rating: 2
Comment: Where is the very poor button these people promise me a car and didnt have one when I got there take in mind I had It reseved a week in advance very poor service, I had missed my best friends wedding thank you hertz thanks for nothing but a headache

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Name: M*** O*
Date: 2014-05-29 05:27:56
Rating: 3
Comment: Cars are reasonable, company is reliable. . . customer service at this location is horrible. I am a paying customer, their representative hung up on me mid conversation!

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Name: J**** G*****
Date: 2013-04-06 22:34:44
Rating: 4
Comment: Great selection of cars to choose from even though it can be a bit pricey. I was able to get the car for my need with short notice and fairly quickly.