Hertz Car Rental

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Name: C****** H*****
Date: 2024-02-09 20:30:34
Rating: 5
Comment: The girls there are fabulous 👌🏻 theyre very friendly and understanding 😊 helped me get back on the road with out gouging my wallet! ❤️

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Name: J***** A****
Date: 2024-01-13 18:21:37
Rating: 1
Comment: Terrible Experience with Hertz - Unaccommodating and UnsympatheticI recently had an extremely disheartening experience with Hertz that I feel compelled to share. My ordeal began when I arrived at the Hertz location to pick up the car I had reserved well in advance. Despite providing all necessary documents and adhering to the scheduled time, I was abruptly informed that I could not take the car. No clear explanation was given, and my attempts to understand the issue were met with vague and unhelpful responses.Adding insult to injury, when I requested a refund due to this inconvenience, I was bluntly told that it was not possible. The staff showed no empathy for the situation their decision had put me in, leaving me stranded without a vehicle and financially out of pocket. The lack of flexibility in their policies, especially under circumstances where the customer is not at fault, is astounding.Furthermore, the customer service was deplorably lacking. The staff were unresponsive and dismissive of my concerns. I had expected a company of Hertzs reputation to value their customers and show some degree of understanding, but I was met with indifference.This experience has not only caused unnecessary stress but has also resulted in financial loss, as I had to make alternative, last-minute transportation arrangements. The rigid and customer-unfriendly approach of Hertz has left a lasting negative impression on me.I strongly advise anyone considering Hertz for car rental to think twice. Their inability to provide basic customer service and their rigid, non-refundable policy can potentially ruin your plans and cost you financially. One star is overly generous for the level of service I received, and I will certainly be taking my business elsewhere in the future

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Name: D****** J******
Date: 2023-12-28 02:57:45
Rating: 5
Comment: My go-to rental place wherever I go to get a car. New cars with low mileage and you can buy their cars as well. Nice!

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Name: A** Z*
Date: 2023-12-18 22:56:40
Rating: 2
Comment: Low customer service and lack of communication. Hopefully the staff can get better training in the near future.

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Name: T***** R*********
Date: 2023-11-20 17:45:37
Rating: 5
Comment: This Hertz office is perhaps one of the best that I have visited. And I have been to a lot of them.Very friendly and competent staff. My issues was sorted out directly. A very well managed business. Well done.

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Name: k**** a******
Date: 2023-10-16 15:44:23
Rating: 5
Comment: First time renting with Hertz, came across an issue & Kayla did an amazing job helping out!! Put me at ease for my trip. Upon returning her manager & associate (Didn’t get their names) were absolutely helpful & very nice! Definitely will be renting from them for future trips! Thank you guys!

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Name: G*** h*****
Date: 2023-09-19 23:26:31
Rating: 2
Comment: Mustang I got was OK just small went to trade up for bigger suv they say they dont have available then tell me my budget is 3rd of what really is and in fact they have several cars suvs hidden in back seems like since some of managers I delt with in passed left this place has turned in to a joke of rental service will never come back here again

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Name: w****** c****
Date: 2023-09-04 19:49:07
Rating: 3
Comment: Sparse, uncomfortable waiting room and communication from staff is poor. This Palmdale Iocation has a distinct hood-getto vibe.

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Name: T****
Date: 2023-09-03 05:30:17
Rating: 5
Comment: Awesome customer service! Great prices. Great variety of vehicles to choose from.

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Name: B****** L***
Date: 2023-09-01 15:17:37
Rating: 1
Comment: Days before they guaranteed a gas car for our trip and on the morning of our reservation only had electric, leaving us in a complicated situation. I understand this can happen, but maybe you could have given us a heads up the day before?

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Name: A****** R*******
Date: 2023-08-31 22:19:36
Rating: 5
Comment: Amazing customer service. I left knowing Ill be back when I need another rental.

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Name: D**** A*****
Date: 2023-08-30 05:10:23
Rating: 1
Comment: Made a reservation using my AAA at such an amazing price. Two young ladies in the lobby were nice until the one helping me dropped the bomb on me… for some strange unknown reason u must reserve car 24hrs prior to pick up if you’re going to pay with debt. No where on the contract does it state that… it only says that there would be a higher deposit n credit check when using a debit card payment. I then tried to reserve for the next day n even more strange I was no longer Getting the same offer but instead a couple hundred dollars more for the week. I understand the workers there don’t make the rules but I also didnt see that written anywhere as the disclosure.

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Name: C**** E*******
Date: 2023-08-24 19:37:35
Rating: 5
Comment: 2nd time renting from this place and I cannot tell you how above and beyond the workers here are. I rented from different places based on best savings but this place always makes the most of my budget. I will come back always. Thanks!

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Name: D***** J******
Date: 2023-08-19 02:05:51
Rating: 5
Comment: I have used Hertz many times over the past few months and sometimes they have run out of cars when I need them the most. But Im still giving them 5 stars because both of the ladies that work here have always treated me with the best customer service I have received from any car rental place ever. I will continue to use this particular Hertz bcuz of the service I get and thank you ladies for everything!!!

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Name: C***** W***
Date: 2023-08-03 16:29:23
Rating: 5
Comment: Always great customer service with an emphasis on making sure that my family and I have wonderful trips when traveling on the road. Cars are always in great running condition and Shawny and Kayla always have a positive attitude always looking to help with a solution rather than anything else.

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Name: E***
Date: 2023-07-23 15:38:03
Rating: 4
Comment: Very helpful!

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Name: R***** A******
Date: 2023-07-10 17:03:09
Rating: 5
Comment: Love this place !

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Name: A**** L** (**************
Date: 2023-07-07 22:26:35
Rating: 5
Comment: Excellent customer service.

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Name: S**** W****
Date: 2023-06-13 20:50:58
Rating: 5
Comment: I love superior customer service! I appreciate knowledgeable customer service representatives in companies, and Shanie and Kayla didnt disappoint. They both have awesome attitudes and great personalities, which are essential ingredients for a company like Hertz to make customers happy. Kudos to the management for having these ladies on the team!Oh yeah, the car was new, so Ill definitely be back!Thank you, Shanie and Kayla. You ladies make a difference, and Ill be sure to drop those Mrs. Fields cookies in the mail!

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Name: G****** J******
Date: 2023-05-26 17:17:36
Rating: 1
Comment: If I could select zero stars I would. This office has the worst customer service and general attitude I have ever experienced. If you are thinking about renting from here avoid it at all costs. They gave me a car with three flat tires and wouldn’t exchange it when I went back the following day because I opted out of the insurance. Told me the car was my responsibility. Then when I returned it to another location (Burbank Airport) they noticed a small crack in the windshield. I called the office and asked for the photos of the vehicle prior to the rental and they refused to send them to me. The person working their has so much attitude I would be amazed she has a job except it’s obviously an institutional issue. The manager was just as rude and unhelpful. Guess it’s called Hertz cause of how painful it is to work with these people.

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Name: J S****
Date: 2023-03-28 01:32:28
Rating: 1
Comment: Do not get rental from hertz anywhere.they overcharge way above the price on contract when you return it back.booked rental from here to fortworth tx.when went to return back at fortworth location they refused to return it and make me to return at different location and that location charged me 300 dollars more which is almost double the price.i was not late for return.they were not closed.and customer service refused to help.see attached pics

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Name: R****** H*****
Date: 2023-03-15 16:06:46
Rating: 5
Comment: Yoshani!!! WOW!!! What an amazing and professional individual at the Palmdale, CA location!!! It was really busy at 8am in the morning and she handled everyone quickly, efficiently, and professionally. She was by herself at the store which was even more impressive. Her problem solving nature and desire to provide excellent customer service makes me want to go back to Hertz in the future. She should be recognized by Hertz for a job well done!!!

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Name: R*** R********
Date: 2023-01-09 09:08:03
Rating: 5
Comment: Tell them Rudy sent youAnd the girls will take care of you

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Name: S** S******
Date: 2022-12-08 15:25:00
Rating: 5
Comment: Great customer service, fast and professional service.

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Name: M***** C*****
Date: 2022-08-21 07:31:28
Rating: 5
Comment: Very Pleasant Experience, Staff was nice and helpful and made the whole process quick and easy..

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Name: K****** S******
Date: 2022-07-08 06:56:35
Rating: 5
Comment: There was only one lady running the whole place today and she was doing an excellent job

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Name: d** h***
Date: 2022-06-14 12:54:01
Rating: 5
Comment: Great service and people

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Name: C******* J****
Date: 2022-04-21 07:10:34
Rating: 1
Comment: Thieves

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Name: A****** C*******
Date: 2022-04-12 18:20:30
Rating: 4
Comment: Fast and easy. Good rates. Nice people.

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Name: E** M****
Date: 2022-03-18 22:38:13
Rating: 5
Comment: The ladies here went above and beyond to help us...and they did it with smiles on their faces. Thanks for helping us when we got our times mixed up! U rock!

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Name: M***** D*****
Date: 2021-12-16 22:45:13
Rating: 5
Comment: Very competent and professional personal

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Name: ?*********
Date: 2021-09-21 21:36:19
Rating: 1
Comment: Rented a car since my car was in the shop. Had a car less than 24 hours and driven from the lot to my home ( 5miles) and want to charge for 30miles plus gas! Car was dirty, obviously just dropped off and also want to charge for a cleaning fee. They’re a bunch of crooks! Definitely won’t use again. Terrible customer service, rude with an attitude.

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Name: P****** M*****
Date: 2021-09-16 22:43:04
Rating: 1
Comment: Their online reservation system is a joke. Made a reservation online only to be told when I showed up that they had nothing available.

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Name: E***** V****
Date: 2021-08-31 15:07:17
Rating: 5
Comment: In and Out in minutes & gretted with a big smile under the mask. Thank you

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Name: V***** M****
Date: 2021-03-20 00:31:51
Rating: 1
Comment: If I could give 0 stars I would. This was the worst experience I have ever had in my life with the absolute worst customer service.

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Name: R******
Date: 2021-03-03 18:12:47
Rating: 1
Comment: When i went to pick up my rental, it was a flawless experience. The woman(Deborah is her name I believe) and I sang and danced, we laughed and she was excellent, provided excellent customer service and i felt very well taken care of.So when i got a flat tire 2 days before i was supposed to return my rental, i replaced it and kept my invoice to submit to Hertz for reimbursement. I live a bit out of town so I didn’t expect to call them and ask them to come to me. It was only $40 to replace, i paid $300 for their insurance, I kept my receipt for the tire….and I’m an insurance agent.Did that happen? No. When I came to return my rental, she advised Hertz is filing for Chapter 11 and doesnt want to refund me for my tire. BUT! oh and this is where its good, if we come back to get another rental they will automatically upgrade us.... But i thought you were filing Chapter 11?This is completely unacceptable behavior. I will be filing a claim with the insurance carrier that provided me with insurance during my time of the rental period.I will never recommend Hertz, Rally Auto Group or any related business to anyone. They are an awful company that conduct shady operations on every single lot they have.

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Name: N***** R*****
Date: 2021-01-24 16:12:56
Rating: 3
Comment: Friendly services

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Name: R****** A******
Date: 2021-01-15 15:41:21
Rating: 5
Comment: Ask for Lyman, the store manager. He is wonderful and offered me a two-way ride when I forgot my wallet at home. I got a free upgrade and a ridiculously low rate. The staff is courteous and they’ve earned a customer for life!

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Name: J**** B****
Date: 2020-11-13 04:27:01
Rating: 5
Comment: Customer service was good

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Name: A*** H********
Date: 2020-10-26 19:02:06
Rating: 4
Comment: Quick, easy and the the rep was a gentlemen

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Name: E* M* M
Date: 2020-10-17 22:21:59
Rating: 4
Comment: Good 👍

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Name: G**** Q*******
Date: 2020-09-02 00:13:01
Rating: 5
Comment: Friendly helpful

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Name: S***** S****
Date: 2020-08-19 16:11:29
Rating: 5
Comment: Very professional staff, we recommend extremely this store in Palmdale CA. The lady is all what you expect from a kind employee!

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Name: P** �******** L
Date: 2020-08-11 01:25:25
Rating: 5
Comment: Great service and great cars at affordable rates.

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Name: R* A*
Date: 2020-08-08 03:56:26
Rating: 2
Comment: Horrible service.

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Name: J
Date: 2020-07-15 19:11:58
Rating: 5
Comment: They were excellent in every aspect. Top notch customer service, during a very difficult time. The car was also very nice. Great experience!

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Name: A**** S******
Date: 2020-06-04 05:32:23
Rating: 2
Comment: The staff was a nice young lady that took very good care of me. She was very informative of the business. However, unaccommodating customers a pickup to and from I dont see their point of view. A mask is to be wore and passengers can sit remotely in the far back. I had to walk to their location in the heat. COVID, really! But, you want my business. I should have been informed during my reservation of such pertinent information. I was so close to cancelling. Thanks, Rally Auto Body. Hertz you should be thanking them, too.They were very accommodating in assisting me to your establishment.

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Name: K****** Y*******
Date: 2020-01-13 15:37:25
Rating: 3
Comment: Good people

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Name: J******* M
Date: 2019-11-30 23:16:19
Rating: 1
Comment: The vehicles are mediocre at best and not worth the rate you have to payVery small and uncomfortable location. This was my first time using Hertz.. I will be sticking with Enterprise going forward

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Name: V****** P***
Date: 2019-11-23 19:54:34
Rating: 5
Comment: Excellent service, love the staff. Everyone in the office is professional and respectful. I rented 3 cars within 2 weeks while my car was being worked on, every time was smooth. Will rent all my cars from this location going forward as I need them.

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Name: M M*
Date: 2019-11-01 05:04:45
Rating: 1
Comment: Very limited selection. Very rude staff.

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Name: P****
Date: 2019-09-22 22:46:40
Rating: 2
Comment: Always a long wait here for pick up and drop off.

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Name: S**** A*******
Date: 2019-09-19 18:40:14
Rating: 4
Comment: I had a positive experience renting from this place. I would have rated it five stars but I think they need more than two people working the counter. Other than that, very nice and knowledgeable staff.

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Name: s**** M*****
Date: 2019-08-29 14:45:18
Rating: 2
Comment: Dont like the fact u cant use your bank card. Has to be a credit card.

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Name: B**** B****
Date: 2019-08-10 21:52:31
Rating: 5
Comment: Returned car my brother had rented people where very nice. Thank you very much

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Name: J*** J*** C*****
Date: 2019-06-18 04:16:10
Rating: 5
Comment: Professional and friendly staff.

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Name: N**** C*******
Date: 2019-06-07 03:34:57
Rating: 5
Comment: I luv renting from them never do they have any excuses or delays on getting u into a rental. Great staff

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Name: S***** G*******
Date: 2019-04-23 03:48:26
Rating: 5
Comment: The best

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Name: K****** D****
Date: 2019-03-20 01:44:51
Rating: 5
Comment: Everyone there was super friendly and helpful, definitely went out of there way to make sure I was happy. The girl that helped us was very nice, and made us feel very comfortable.

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Name: G******* B***
Date: 2019-03-03 17:23:02
Rating: 4
Comment: Nice clean cars and nice service

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Name: R** P*****
Date: 2019-02-28 17:41:29
Rating: 5
Comment: This is the freindliest Herrtz team I have ever met. Helpful, efficient, able to answer any questions, and all done with a smile. Chad took care of us and was awesome to deal with. While waiting, I had the pleasure of meeting Deborah and the manager Daisha. They made the experience something you want to go back for. I watched customer after customer walk through the door greeted by their first names, some bringing snacks for their favorite Hertz employees. I see why they keep coming back. Thanks for making this such a pleasant experience. Deborah, Daisha, Chad, you guys are awesome.

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Name: K** H*****
Date: 2019-02-09 20:19:36
Rating: 4
Comment: Excellent service. They dont keep a great deal of cars on the lot,, but if you call ahead, they can make sure and have the car you want ready for you to come pick up. The staff is very friendly and helpful. The office is small, but well organized and clean.

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Name: S***** B****
Date: 2019-01-17 23:42:16
Rating: 2
Comment: Bad service the black lady is rude unprofessional she talks loud and put your personal business out that others here she has no training in privacy issues

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Name: N*** M******
Date: 2018-12-03 23:38:29
Rating: 5
Comment: This Hertz office is the best.

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Name: K** W******
Date: 2018-10-26 16:07:38
Rating: 5
Comment: Deborah and the manager r great!!!

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Name: D***** L****
Date: 2018-09-21 04:09:12
Rating: 1
Comment: This place was a joke and not a funny one they didnt seem to know where to find a reservation or even the ability to rent a car to an individual they just hide everyone up for about 25 minutes and we finally left because they would not rent a car to the person who needed it to get to LAX from Palmdale will never return here Enterprise is better by a long shot and thats not saying Enterprises great but hurts is a terrible joke with a bad punchline

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Name: A****** C*******
Date: 2018-09-21 02:15:00
Rating: 2
Comment: Tell you one thing on pricing and charge close to double, save your self trouble go to Enterprise Rent A Car

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Name: M*** M***
Date: 2018-09-18 02:09:39
Rating: 5
Comment: The girls are so very nice and always have a smile for you!

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Name: V***** R*****
Date: 2018-09-06 01:23:24
Rating: 3
Comment: They are some what friendly. I reserved a car online got a different one. The car was dirty napkins in the door some used. When I returned the car it was just before closing. In my own haste I rushed out and for got my wallet. Well days went by and no call from Hertz. I then called them he told me that they have my wallet. I wonder why they didnt call me as soon as they found it. I was going crazy looking for it. They lacking something at this place like customer service. Go to some other place.

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Name: P** H*****
Date: 2018-08-24 21:30:46
Rating: 5
Comment: The staff is great

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Name: A* S*
Date: 2018-08-22 17:59:09
Rating: 5
Comment: Sam and Daisha provided the best customer service. I rented a car for a day with no previous reservation and they were able to help me and get me on the road. The location is super convenient and the car was just right. I will definitely come back to this location in the future. Thanks for all your help and keep up the great service!

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Name: A********* L*******
Date: 2018-07-23 17:09:04
Rating: 5
Comment: Excellent customer service

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Name: P***** �*********** W*******
Date: 2018-07-09 21:40:38
Rating: 5
Comment: Real professional people give decent rates and try to get you in and out

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Name: J***** A*****
Date: 2018-06-04 05:22:34
Rating: 5
Comment: Great staff they helped me in a big way allowing me to return a company rental from Ontario to the local store for no additional charge. Saved me a whole day in time and upwards of 100 dollars in Uber/cab fare. A+ service.

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Name: J**** H********
Date: 2018-04-30 18:12:45
Rating: 5
Comment: The gentlemen here are always very helpful. Always have a smile on their face. Have been here a couple of times and will continue being my place for rentals!! No doubt

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Name: F******* T****
Date: 2018-04-26 19:55:34
Rating: 5
Comment: I always rent through Palmdale location. I enjoy the friendly, courteous and knowledgeable staff.Thank you Daisha, Joe and Don!

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Name: R***** R****
Date: 2018-04-24 19:26:55
Rating: 5
Comment: Great place and great guys and gals that work here. Theyre always there to help out. Ive been seeing these guys at least once a week now. Lol

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Name: F**** A**
Date: 2018-04-03 16:45:41
Rating: 2
Comment: My first experience at this Hertz location was great. I rented a van couple of months ago & took my family for a mini vacation. My family & I enjoyed the services, the van was brand new, excellent, clean. 2 stars only for that. My recent experience just before spring break was horrible to say the least. I booked a standard SUV 1 week prior to Spring break to beat the mad rush & things went from bad to worse. On the day of pick up at 11 am as I reached this location (by courtesy shuttle), the manager showed me a Pathfinder & a monster Dodge Ram as my vehicles of choice. However none of them were clean. He told me that he could give me a voucher to clean it myself or he offered to get it cleaned if I waited 20-30 minutes. I was very disappointed. My family was packed & waiting at home & this is what I was facing. After he went to the nearby car cleaning place & came back after 15/20 minutes, I took the keys & took off quickly for home. As I stopped at a nearby store on the way, I opened the boot to put some things away & my jaw dropped to the floor. The entire space at the back was filled with animal hair. Whoever used it last probably transported llamas or alpacas or big dogs that were shedding profusely. To add, the back seats had big wet slobber spots. I was furious. I went back & gave the Hertz manager a piece of my mind & I asked that he replaced my vehicle. His excuse of being understaffed & not being able to clean the car properly made me more angry. I came across some other disgruntled renters who had similar complains. All in all it was a big mess that day. It was almost 1 pm & I was yet to get a proper vehicle. Finally after much fuss, he offered me a clean (with eaten candy on the floor of the drivers side) luxury sedan, a free upgrade. But for a family of 5 - a car seat included - it was too small. But what could I do under the circumstances? I took the sedan & rushed home to pick up my family & start our trip. Thanks to this Hertz, my hotel check-in time, traffic & the added bonus of rain - all made our trip a memorable one & I am being very sarcastic when I say that. Never again am I going back to this location. Anyone who rents from here, please be sure to confirm first whether your vehicle is there to begin with and most importantly good to go.

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Name: M**** R***
Date: 2018-03-30 03:39:19
Rating: 5
Comment: Very good service

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Name: S****** S****
Date: 2018-03-26 19:36:54
Rating: 5
Comment: The Prices are great and the cars are nice .

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Name: s******* l**
Date: 2018-03-09 17:15:09
Rating: 5
Comment: Great customer service in town

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Name: K**** R*****
Date: 2018-03-08 18:47:32
Rating: 5
Comment: I have used this Hertz location numerous times. Love their services. Professional and Friendly. I’ll be back 😁🚖

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Name: T A**
Date: 2018-02-28 22:10:58
Rating: 5
Comment: Quick and convenient service

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Name: S******* �********* c*******
Date: 2018-02-24 05:52:40
Rating: 5
Comment: Excellent staff. But corporate office is clueless

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Name: S******* C*******
Date: 2018-01-24 18:27:08
Rating: 5
Comment: Staff is wonderful and helpful. Corporate office sucks. The staff is what keeps me coming.

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Name: V***** G********
Date: 2018-01-08 13:29:19
Rating: 5
Comment: Good service in n out

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Name: W****** F*****
Date: 2017-12-25 22:22:44
Rating: 5
Comment: My son s car was in an auto accident on a Saturday morning. They took care of us in a timely manner and accommodated us as we had to change the rental period several times. Eventually, the insurance company totaled my sons car. My only complaint would be their hours. Come on guys, the world is 24/7. Extend your hours.

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Name: D**** W*******
Date: 2017-12-23 01:18:23
Rating: 5
Comment: Great service

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Name: T*** P****
Date: 2017-12-11 03:01:22
Rating: 5
Comment: Very nice people.

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Name: T******** T******
Date: 2017-11-23 17:47:30
Rating: 5
Comment: They go out of their way to accommodate customers. Very humble and kind staff. As most reviews say, yes they are quite competent and professional staff. Now I would rather come all the way from Lancaster to rent from them (12 miles distance away) than rent from the Enterprise near me. That says it all. They take care of the Lyft or Uber that picks me up from my location. Cannot say more than that in terms of professionalism. Thanks and keep up the good work. One thing people like is that smile on the face that tells a customer We are really happy you are here; and we want to make your day

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Name: C*** R
Date: 2017-10-24 08:33:56
Rating: 4
Comment: Good service. Sometimes they are pretty busy and only have one worker.

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Name: L**** L***
Date: 2017-10-13 20:23:07
Rating: 2
Comment: Ive rented from here about 5 times now. Mostly out of convenience since it is close to where I work and live, but Ive walked away with mixed feelings each time.I just got back from them about 8 minutes ago and was once again not completely satisfied with the car I was given. The moment I opened the door, I was hit with the stench of weed. (Did the previous drivers hot box in here?!?) The drivers seat was stained with.....white stuff. And the side of the passengers seat was stained with something that looks like chocolate milkshake? Basically, car was not cleaned. Again.This may come as news flash, but NOT EVERYONE LOVES WEED. Moreover, not everyone likes to smell their previous drivers when they enter a rental car. Unfortunately, I dont have time to ask them to clean it or exchange fro a new one (since I took the last one off their lot).The previous time I rented from them, I sat down to a car filled with the unmistakably bothersome odor of wet dog with dog hairs EVERYWHERE. The time before that, I sat down to someones leftover McDonalds food after waiting almost an hour past my reservation time.The workers are nice enough (hence the second star) but honestly, I wish theyd clean their cars before hiring them out to customers. Ill continue coming here out of convenience, but please keep in mind that you might be driving in a dirty/smelly/messy car.

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Name: J*
Date: 2017-07-29 19:27:01
Rating: 1
Comment: 1 min late and they wouldnt help me. Even with a reservation. Now I have to pay $100 cancellation fee because all the offices are closed.

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Name: C***** K*****
Date: 2017-06-13 20:54:01
Rating: 5
Comment: I love the palmdale hertz! Joe Simpson is the best! Hands down!

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Name: T***** C***
Date: 2017-05-09 16:57:45
Rating: 5
Comment: Customer service

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Name: D***** O*****
Date: 2017-04-02 13:21:48
Rating: 5
Comment: Great customer serviceThose guys know their jobsFast and efficient

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Name: S***** M*******
Date: 2017-03-31 04:23:28
Rating: 5
Comment: They were very helpful in getting me what I need and the car I needed

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Name: R***** T*******
Date: 2017-03-05 21:25:38
Rating: 5
Comment: Great prompt polite service! Thank you Joe.

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Name: M*** H*****
Date: 2017-02-19 01:39:00
Rating: 5
Comment: Great Service

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Name: R*** T****
Date: 2016-12-12 16:36:46
Rating: 5
Comment: My visit & rental was a very pleasant experience...the customer service reps were quite pleasant & professional, very helpful & attentive to my needs.I will be renting my cars from Hertz from now on & i will be sending my family & friends to them also.Quodos to Mr. Joe, Mr. Don & Ms. Daisha @ the Palmdale office...good ppl

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Name: J*** G J*
Date: 2016-11-28 19:00:53
Rating: 5
Comment: Very welcoming and helpful folks. They are limited at this facility due to its lack of inventory but thats only because its one of the smaller locations.

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Name: k**** b***
Date: 2016-10-07 15:02:24
Rating: 5
Comment: The best in car rental companies!!!

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Name: K******* A*****
Date: 2016-09-14 14:52:53
Rating: 5
Comment: Want to say that Don Cannon, manager, and Joe Simpson who run this location are the reason why Hertz is my #1 go-to car rental company.In July, I flew to California to see my dad who was in ICU. Id previously reserved a vehicle at Palmdale Hertz. When I landed at LAX, I saw I would be an hour late to pick up the car, so I called the location. I found theyd already given the car to someone who was there at the Hertz location. I could come any way and see if a car came in. I sat at this location, waiting, and no car came. A couple of other customers came in whod had reservations and it was the same thing - no cars available.Essentially, Hertzs reservation system allows you to book whether inventory is there or not. But, everything is contingent on whether the previous customer actually brings back their car on time (which doesnt always happen; sometimes they keep the car later in the day or even extra days - Hertz has no control over this).All the other car rental companies in Palmdale were also out of cars, so there I sat... needing a car to get to the hospital. This is where Joe Simpson and Don Cannon come in... I dont know exactly how they did it, but they got me a car! They understood the time sensitivity of what was going on and they went above and beyond to make sure I was taken care of. Their humanity and kindness in the midst of a terribly, vulnerable time for me blew me away! These gentleman are an asset to Hertz, and more importantly, men of integrity.I want to convey that, were it not for Don and Joe, I would never have rented from Hertz again due to the reservation system. I understand why Hertz has a policy of letting cars be rented to someone else if a person is near or late for their reservation pickup time; theyd lose money if the person didnt actually show up. This should have been made clear, however, when I made the reservation. Had I known, I would have pre-paid. Perhaps their website could have a clear indication that you can prepay for a guaranteed reservation, or hold without a credit card for an un-guaranteed reservation.I have since been back to California and rented from Hertz again (LAX this time) to see how the company did. I had an outstanding experience!Thank you, Don Cannon and Joe Simpson. Thank you, Hertz, for having such phenomenal people as the face of your company. I look forward to renting from Hertz again in the next couple of weeks.

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Name: J***** P***
Date: 2016-07-08 22:56:56
Rating: 3
Comment: Rent weekly. Done with Enterprise. Joe and the gang are great.

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Name: M*** N*** C*******
Date: 2016-07-04 07:38:45
Rating: 1
Comment: 1 star yep thats pretty much as bad as it can get so it was the day that I was most of the day before I was headed off to a journey 2600 miles away to attend the funeral of one of my greatest friends fathers unfortunate funeral. One week comma two days, and 5 hours prior to picking up the vehicle to set out on this journey they had told us that all things are in order and that we just need to bring the deposit and sign paperwork. Its only that was all there was to it. It turns out that once we had arrived mind you we were all packed and ready to head out on the journey a devastating Journey. When out of nowhere they tell us they needed my friends credit, well unfortunately do you my friend who had always been a housewife their credit hadnt been the best in the past two years due to the fact that her husband has got extremely ill it was no longer able to work they had to survive on credit card which they have to max out having trouble making the payments so the credit score has dropped tremendously. She had all cash in hand for the deposit and the entire trip she was willing to pay in advance because its cool as well they refuse to read her the car to go to the funeral. Have they just said a little bit more professional episodes that not only did she needs to bring a deposit she was also going to have a credit check she knew she wouldnt have been able to pass it she knew she wouldnt have been able to pass it and would have made other arrangements But Here Comes The Happy part Enterprise rental they happily to deposit without reservation and she was able to attend thank you again Enterprise you saved the day it made a Dream Come True. If you ask me this all could have been resolved have employed up front and knowledgeable with the customer really needs to be provided and how the qualification of renting a car process worked with this company please be careful and make sure that you ask requirements when renting a car because they dont tell you up front

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Name: R***** R******
Date: 2016-06-22 23:12:58
Rating: 1
Comment: Happy Happy! !

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Name: b***********
Date: 2016-05-25 03:48:50
Rating: 2
Comment: Car was not ready after being booked online. Car was not vacuumed, but I needed it right away. The people were understaffed and looked flustered.They were doing the best they can with the limited amount of cars.

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Name: B**** H*******
Date: 2016-05-19 23:49:57
Rating: 1
Comment: I booked my rental 2 months in advance for 9am. I finally got a car at noon. They gave mine away because they had people waiting before i got there and just didnt hold my car for me even though i have hertz gold, booked months in advance, and was a corporate customer. I would not trust them to have a car when you reserve it.

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Name: L**** B****
Date: 2014-11-24 21:49:07
Rating: 5
Comment: AWESOME

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Name: D******* H*****
Date: 2013-12-02 14:53:03
Rating: 5
Comment: Best Customer Service !