Hertz Car Rental

Address: 725 Ridder Park Dr #95, San Jose, CA 95131, United States
Phone: +1 408-437-6250
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Car rental agency
Rating: 3.3
Site: https://hertz.com/us/en/location/unitedstates/california/sanjose/sjcc07
Worktime:
DayTime
Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
Friday8 AM–5 PM
Saturday9 AM–12 PM
SundayClosed



Name: T****** S***
Date: 2024-06-27 22:14:35
Rating: 1
Comment: Sleeping on the streets thanks to hertzI reserve a car on line fo uber at 240 a week. I get to hertz  ofĺpfice and I get the bait n switch.  Now the only thing available  is a car at 290 week.  I have no choice and rep tells me he will adjust it for now but I pay remaining at end of contract. I need to work Im about to be kicked out of place Im at. Uber voucher didnt work and I was charged $27 just to get to hertz . So I say fine . Oh by the way in the future if someone reserve a car on line and u dont have it that should fall on hertz not the customer. The customer should  be upgraded at no cost.2 I get in the car barely get it out of parking lot and  breaks seized up and fail causing car to fishtail putting my life in danger(what if I was at a   intersection  or on the freeway and this happened?)3. Car was picked up by hertz roadside assistance. In total I had the rental in total about 45min from start to breakdown to waiting for tow. I didnt eĥven make it 1/2 a mile4. I gave hertz all I had so I could work and not be back on the streets. I was a delivery/uber driver 4 years ago then covid hit. I Lost everything my home my uber/doordash rental car and my son my little boy who is severely autistic and doesnt understand why im gone . I have been fighting for 4 years to catch up to get off the streets and bring my son home. Fighting for a car to  buy or for a uber/DoorDash rental car. I  picked up Change, collect cans . Flew signs, dumpster dived for old furniture to restore and sell.5. I finally  saved enough  money  to get off the streets for a week and rent a car for work. I planned to work right away which would In turn pay for the place I was staying at.while i continud to work every day with goal of getting an apartment to bring my son home. ĺ6.But Instead  my world is once again  shattered. Because  hertz gave me an unsafe, undrivable car that its breaks failed putting my life I danger as well those around me. I only had the car 45 min. All I got to do was drive out of lot and turn left the breaks failed then wait for hertz roadside assistance.Hertz  office was closed so i Called the next Day. the Rep Said he had to close The account and I get the money fefunded to start New Reservation . I told him I didnt have 3 days and the website said hertz was Suppose to Just Put me in another Car . the .same OR next Day . I told him I going To Lose My place I worked So hard to get . He said he was sorry nothing he could do . Oh and I was gonna be Charged For 2 days Of the Rental . I was Shocked and upset. he said  again nothing he could DO .So Now hertz takes the 2 days and because  Of this I now DO NOT have enough to get a rental. I pay for food and 2 more days Of the space Im at.7 I am now sleeping on the streets once again heartbroken missing my little boy.The only thing that could help fix this is if hertz gave me a  uber/door dash rental  free for 2 weeks so I could  catch back up and get my temp place back and off the streets.  Then after 2 weeks . I could start paying the  240 weekly  rental.Hertz told me charges were correct  and I had no basis for a refund. So Im posting what they did everywhere to me and my disabled little boy.
Name: C M
Date: 2024-06-25 21:19:35
Rating: 1
Comment: What a waste of time, people full of excuses incapable of delivering on a rental made a week ago, have no vehicles? Close the Shop then!!!
Name: R******* Y***
Date: 2024-05-08 15:23:09
Rating: 5
Comment: I would like to express my appreciation for Alex and the team members at the Ridder Park location. Without a doubt, this has been the most exceptional car rental experience I have ever had with Hertz.The team at this location is truly outstanding. I recognize that customer service can be a challenging role, but these individuals consistently go above and beyond to deliver exceptional service.
Click here to view more comments
Name: R** K****
Date: 2024-04-27 16:20:09
Rating: 1
Comment: No one seems Interested to respond to calls.
Name: S***** P***
Date: 2024-02-12 17:04:28
Rating: 4
Comment: It was great experience renting. I got almost a new car. One major improvement could be to have key drop box facility, otherwise it was a 10/10 for me.
Name: K**** D*******
Date: 2024-01-03 17:27:05
Rating: 5
Comment: Very friendly staff - especially Alexander. They were also accommodating with dropping the car off at the auto body shop where my own car was parked, saving me time and effort.
Name: C**** C***
Date: 2023-09-26 08:31:44
Rating: 1
Comment: Experience in short:1) got my replacement car here instead of in Hertz @Crowne Plaza Milpitas (no longer exist, being misguided by Hertz phone agent) on Aug 30th, 20232) picked up a reasonable same grade vehicle and a document was provided, stating 100% fuel provided but wasnt mentioned by the Manager Associate. (which I wasnt aware of)3) car had only 72 miles to go and a bit more than quarter of a tank.4) went back to talk to the Manager Associate and was told to return as it is to SFO (where the rental started) as there was no facilities nearby to fill up the tank; took a business card from Manager Associate.5) took pic of the dashboard, just in case.6) Dropped off car at SFO and took pic of the dashboard and waited for 15 minutes to talk to the agent about the fuel level at SFO with no results.7) a day later, got charged with $354 for fuel and related charges (which was not clearly explained by any of the agents) and the amount was over the authorised amount as stated in contract.8) followed up with complaints to Hertz, waited 10 days for the first reply of email, replied with all evidence9) complaint responded quickly by Hertz customer service via email and the amount was refunded within 5 days.Suggestions (if you want to get a vehicle in this Hertz location):1) READ carefully all the document that was given.2) TAKE pictures of the dashboard and of anything that you are concerned with before and after3) TAKE a business card of the person you are talking to4) INSIST on getting the vehicle fully filled with fuel (or check against the document to ensure correctness) to avoid any time that would have spent on all the following ups.
Name: Q* N
Date: 2023-09-06 18:38:57
Rating: 5
Comment: Great experience here, got the car no issues the manager (didnt get his name but he was vietnamese) even help get me a ride home after I returned the rental, I thought only enterprise does this? I would definitely rent here again.
Name: J****** C***
Date: 2023-08-11 18:27:24
Rating: 5
Comment: A local hertz rental location which is only minutes away from SJC airport that will save you all the high airport tax and fees from renting at airport. Best customer service. Everyone was so nice here, Fahiem and Zewdu were great help !
Name: J******* P***
Date: 2023-06-15 21:00:45
Rating: 5
Comment: Come and ask for Fahiem. He helped us greatly and it was the best customer service! He was professional, helpful, and super fast! You will not be disappointed! And I’ve been to many rental car services
Name: M********* E*******
Date: 2023-06-13 17:07:11
Rating: 1
Comment: This location sucks. Unhelpful at all and they only provide rides to particular people and I don’t know why.
Name: N******* A***
Date: 2022-12-16 01:17:31
Rating: 1
Comment: They close at 5 pm on week days. 6 pm is wrong. I just missed dropping the vehicle.
Name: I*** G********
Date: 2022-12-05 19:13:57
Rating: 1
Comment: Poor service.I had reservation, came on the taxi from Airport. The tellers apologized and informed that they dont have any available car for me and just turned me away. They didnt want to assist and contact customer service. They didnt contacted the airport hub to provide any available car from there.Disgusting experience. I knew that Hertz is the worst rental company, today I finally confirmed that.
Name: S******** N*****
Date: 2022-10-11 13:33:18
Rating: 1
Comment: Horrible they call me the day of my rental tell me they have no vehicles, but when you still go online they are showing they have cars, and then don’t send me a refund till I call them the next week and ask..
Name: D**** T***** L**
Date: 2022-09-20 23:09:38
Rating: 1
Comment: They told me I can change my vehicle so I drove all the way there. And they said no all the sudden. Trash company
Name: H**** T***
Date: 2022-09-19 02:36:57
Rating: 1
Comment: When rent a car from this place, make sure you take photos of every damage the car comes with and the gas level. Otherwise they will start some nonsense.We returned the car with half tank, even more than the original of 3/8 tank (as it shows on an info sticker on the car key). For some reason the agent said their system had it at full tank and insisted we need to pay extra gas fee. He also peeled off that info sticker with tank level and ignored no matter how hard we insisted that we should recover that piece of info.There was a small patch of damage on the side, which we took photo at pick-up. The agent also ignored our photo and evidence, implying it’s our fault.He at the end let us go as if he’s playing a good cop here :) Please take photos of everythingAlso our final receipt shows $79.23 but my credit card statement says they charge me $80. It’s not about this $.77, but like is this even allowed to charge your client extra money for nothing??
Name: S* H*** L**
Date: 2022-07-30 15:41:09
Rating: 5
Comment: Excellent customer service. We miscalculated the time and got here 20 minutes before their opening time. Adrian saw us hanging out outside and went ahead with giving us the car so that we won’t need to wait. No upsell, no unnecessary paperwork, just efficient, friendly service. We appreciate him going above and beyond!
Name: C
Date: 2022-07-22 20:39:18
Rating: 1
Comment: Very disappointed il make on honest review, if you dont have a incoming flight ticket dnt eacen bother making online reservation I waited in line for 26 min just to be told I wasnt able to rent a car because they didnt accept debit card
Name: A****** J**********
Date: 2022-07-14 19:40:05
Rating: 5
Comment: Andrew, Adrian, and Mike gave exceptional service on this fine afternoon. My grandmother and I would give Adrian an A++ with his first rental! Andrew was incredibly informative, answered all of our questions, and talked us through the entire process including insurance and discounts. I appreciate Mike for being friendly to my grandmother and relating to her. Keep up the good work guys, I hope you enjoy your new work place!
Name: b*** b**
Date: 2022-06-25 18:18:32
Rating: 5
Comment: This place is a hidden gem. My service from start to end was amazing. From Rachel who took my phone reservation, to Katherine at the location to pick up. And lastly with Andrew at drop off. Everyone was pleasant, courteous and very professional. I will gladly give them my business again. The price was the best around. It was my pleasure doing business with you.
Name: d***** p****
Date: 2022-06-13 20:12:07
Rating: 1
Comment: Horrible customer service not trying to help or do anything for the customer.My aunt and her son are visiting from overseas, my aunt dont have a credit card and she is the driver and wanted to use her son card for the rental and was refused- three weeks ago they did rent a car from the same location in the same way!This time I had to drive there and rent it on my name, and had my aunt as second driver and pay 14$ a day extra for no reason just because she forgot her credit card back home.The car they try to give us was lower grade then what they booked - and very dirty, when we refused the car they tried to charge us for an upgrade which is not acceptable. Also the other car was dirty.
PhotoPhotoPhoto
PhotoPhoto
Name: m**** m****
Date: 2022-04-16 18:17:11
Rating: 5
Comment: I can say with confidence the guys here were the most helpful folks I have ever seen in a car rental.
Name: N****** G
Date: 2022-04-11 21:48:48
Rating: 5
Comment: Great service at this location. Jordan who picked us up was very proffesional and good to talk to.
Name: s***** g*
Date: 2022-03-19 03:47:37
Rating: 5
Comment: Car rental staff were great..!! But the lady at car return made faces while returning the car. Was not very polite..
Name: M*
Date: 2022-01-19 18:47:36
Rating: 4
Comment: Very accommodating. Andrew was very helpful especially when I needed to switch to another car.
Name: C***** E******
Date: 2021-11-02 22:29:41
Rating: 1
Comment: Terrible service. I made a reservation with them and when I came to pickup a car at one of their locations, they told me that they didn’t have a car. Terrible experience with them.
Name: J**** B*****
Date: 2021-10-28 17:24:51
Rating: 1
Comment: We made an reservation prior to waking in this location. When we arrive the we were treated with poor service by the supervisor Aakash. Her nasty attitude was not acceptable. She did no acknowledge us and we waited around for 30 min after no one was being help. After Aakash refused to recognize us an young Indian man assisted us and then she became interested in tell him what to do on our account. When my daughter tried to explain our situation she cut her off with attitude and said she didn’t not say what she thought my daughter was asking. The customer service is terrible here. Aakash was rude and no one should have to be treated the way she was rude to us. This location already has bad reviews and I see exactly why. Their corporate office should assess and review the poor customer service at this location. Honestly I was so turned off by the poor service I canceled my rsvp and we went to Enterprise us the street.Aakash. Gave us the
Name: D**** P******
Date: 2021-10-12 03:13:21
Rating: 1
Comment: They accuse me of being drunk they accuse me of being all kinds of things they sent me on the runaround hurts no longer has my freaking support
Name: e*** s*****
Date: 2021-08-20 20:04:22
Rating: 5
Comment: Fast and friendly service Kathy was extremely helpful 👍
Name: m****** h***
Date: 2021-05-28 22:39:39
Rating: 5
Comment: Excellent customer service, very clean and newer vehicles. Highly recommend
Name: C**** C*****
Date: 2021-04-19 21:01:16
Rating: 5
Comment: Cathy is a godsend.
Name: I****** N*
Date: 2021-04-10 13:17:07
Rating: 5
Comment: Prefer renting at this location, the manager and the clerks work hard at ensuring Im satisfied with my rentals. I have rented a variety of vehicles at this location (a Dodge moving van, a luxury class SUV and various cars). Every vehicle has been in good repair and cleaned to Hertz specific standards.
Name: D*** T***
Date: 2021-04-06 21:48:28
Rating: 1
Comment: Don’t rent at this location. There is one middle age lady works there that is super rude and manipulating. She gave me a hard time just because she didn’t login to see my reservation. And she tried to make me bring the car back there when I can just drop it off at a more convenient location.
Name: A****** P*****
Date: 2021-03-20 17:20:42
Rating: 1
Comment: DONT RESERVE HERE. WORST EXPERIENCE EVER.They didnt have the car we had booked 2 weeks beforehand and then the guy sent us to another location (since he didnt want to deal with this problem) The other location also did not have the car ready for us. The entire thingy ended up delaying our trip by 2 hours. The unapologetic guy kept blaming us for not adjusting to a smaller car, just because its a weekend and there is a lot of rush.
Name: A*****
Date: 2020-09-18 22:55:55
Rating: 1
Comment: Waited for over an hour for service here and then another 2 to actually receive the car after being turned away at the Alum Rock location of Hertz. Sadly this is the last time I’ll book with Hertz. Understand the demand is surging for rentals but Hertz needs to figure out their inventory and reservation process.
Name: 1* S****
Date: 2020-08-15 13:25:23
Rating: 5
Comment: Really good customer service by Ridder park location . Customer service is really big for them,which is went Im rating them so high.
Name: J****** E****
Date: 2020-07-25 19:11:08
Rating: 1
Comment: Went to return it at destination of where I rented the car and a darn place was closed had to drive all over San Jose to get it to the San Jose Airport now I dont know whats going to happen looks awful empty
Name: V*** V*** P******
Date: 2020-06-18 23:52:43
Rating: 5
Comment: Kathy was such a big help!!!Thank you guys!
Name: A****** S********
Date: 2020-02-05 01:39:29
Rating: 1
Comment: When I picked up the rental car I was told that there is only 1 dollar additional charge on top of what my insurance is covering. So I agreed. Come to find out after 2 weeks I get charged 38 dollars. Shockingly the employee who was on his cell phone the whole time when he was helping me out FORGOT to mention the sales tax!!! Very bad customer service...
Name: M** W***** S******
Date: 2020-01-18 21:49:14
Rating: 5
Comment: The guy in the front desk was amazing. So easy to get my rental.
Name: K**** T*****
Date: 2020-01-06 20:37:22
Rating: 5
Comment: My husband and I were in San Jose traveling and had an accident where someone actually hit our car while we were inside a store shopping. We ended up needing a rental car. I called Enterprise first and they kept asking for my credit card which kind of weirded me out. So I hung up and tried Hertz. The super sweet guy I talked to was so empathetic and when I told him my situation the first thing he asked was if we were okay. They hooked us up with a nice car to drive home to Merced in. The car was clean and nice. He even gave us a bottle of water while we waited for the paperwork to be completed. I 100% recommend these guys!! If I even need to rent a car again I will without a doubt be giving Hertz my business! Thank you for your kindness and personable employees!
Name: M****** L**
Date: 2019-09-09 18:04:35
Rating: 5
Comment: Love this place! Staff is extremely attentive and personable. Love that they remember me and always makes me feel welcomed and important!
Name: R*** L***
Date: 2019-08-22 17:36:09
Rating: 1
Comment: Worse,poor and unprofessional service especially the lady that works over there!
Name: P****** G********
Date: 2019-07-31 16:22:56
Rating: 5
Comment: Nice experience
Name: V****** G********
Date: 2019-07-19 15:05:39
Rating: 1
Comment: Experience was horrible at this location. I have been renting with Hertz for a while and they have always taken care of me. But at this location they do not know how to communicate clearly to you. The car was supposed to be fully covered by insurance and hertz was given the rate of my coverage but gave me a car that was way over myCoverage and when I received the car it was dirty. He told me to bring back the car with a full tank of gas and when I got in it only had half a tank!!! Overall I will never come to this location again nor would I recommend it.
Name: S**** S*****
Date: 2019-07-04 01:19:19
Rating: 1
Comment: The agents lied about the fuel prepay option. The policy doesnt show up as an option on the receipt, but they sneak in an extra charge and claim its due to that policy.The car itself was new and in good shape. It was the service and communication of the staff that was poor.
Name: A*** C***
Date: 2019-06-03 22:15:39
Rating: 1
Comment: Misleading service and money suckers. Read terms carefully before believing their beautiful words .
Name: A***** J**
Date: 2019-05-01 23:47:15
Rating: 1
Comment: Worst service. It took an hour to pick up a car that we reserved online. Discourteous staff, at the very least. They barely had any cars. I would give it 0 stars if I could.
Name: D*** O******
Date: 2019-03-16 04:57:56
Rating: 2
Comment: Ok.
Name: N**** T*******
Date: 2019-03-05 22:53:54
Rating: 5
Comment: Very professional. Quick in and out. No problems or issues.
Name: A*** A******
Date: 2018-10-02 17:45:16
Rating: 1
Comment: Waited > 30 minutes to be picked up from AAA. What bothers me is they kept giving updates that they will be there in a couple of minutes to pick me.And after that, they didnt have a car ready for me. Gave me an un-vacuumed car, when they had other cars in parking lot, ready to go!And when I mentioned its been over an hour since I have been waiting for car, I got back a smug I know.Very disappointed!
Name: P*** W*******
Date: 2018-09-06 17:26:48
Rating: 4
Comment: Wrong location on gmaps...But everything else has been great. You should file a location update with Google.
Name: J**** M***** C*******
Date: 2018-09-04 19:17:05
Rating: 2
Comment: The driver that picked me up at the body shop was courteous and helpful. However the customer service person in the store was not present, no hello. Please or thank you, spent time on his phone while I called my insurance co. to get information he need.Because of his attitude I would not choose this location unless necessary.
Name: R** B****** J**
Date: 2018-05-29 18:01:00
Rating: 5
Comment: Surprised, amazed & whhaaatt an experience. This cant be, I feel like Im getting pranked. Wasnt expecting to receive such a stellar customer service from Mr Rhys Sanchez . From the beginning, he was incredibly courteous, polite & emphatize w/me, due to the mishap I had when someone back into my car leaving church parking lot. It was an incident & series of headaches I have to go through, which couldve been easily avoided if the defendant/insured Al couldve just looked over his left shoulder, other than rushing to get out. Additionally, I called all around town to obtain a car rental replacement & they were either not picking up their calls or ran out of cars. So, Mr Rhys handled my reservation, greeted me as soon as I walked in & he handled everything like a pro. I walked out of Hertz feeling much relieved because of what Mr Rhys have done. He was quite helpful, showed his sincere concern & provided me an excellent, over the top customer service, sight unseen or rare in his industry. Ive been renting cars for over 2 decades now & as a service provider myself, whove served & is still serving in the military, these are the kind of people we rely heavily on to accomplish our mission & expect to have our back, any & every time. Thank you, Mr Rhys Sanchez. Your simply outstanding!
Name: D*** S****
Date: 2018-04-16 19:54:20
Rating: 5
Comment: Great experience with car rental
Name: A H
Date: 2018-02-21 23:54:30
Rating: 5
Comment: Fast service and friendly employes
Name: S**** P****
Date: 2018-02-20 22:55:50
Rating: 3
Comment: No car selection, poor service. Very slow just one person in store... decent rates
Photo
Name: J** T*
Date: 2018-01-08 23:25:12
Rating: 5
Comment: Great customer service! Provided a shuttle to and from where I needed to go.
Name: H** N*****
Date: 2018-01-04 23:27:45
Rating: 5
Comment: We got a rental here while our vehicle is in the shop for repair. We experieneced top notch customer service at this location. Highly recommend renting from this location.
Name: v*******
Date: 2017-11-22 23:10:16
Rating: 5
Comment: Good service
Name: C* A******
Date: 2017-10-13 21:32:42
Rating: 5
Comment: I rented a car from this location for my week in the Bay Area. The staff was super nice and helpful. The car I got was exactly what I asked for. I will rent from this location again. They even called a Lyft for me to get me to the airport. It was great.
Name: M****** B********
Date: 2017-08-03 19:50:58
Rating: 2
Comment: Nice service when they got to me, but this place is WAY understaffed; had to wait 20 minutes or so.
Name: A******
Date: 2017-07-11 23:34:04
Rating: 1
Comment: Avoid this location. Had to wait for over an hour even though I had a confirmed reservation from my insurance company. There was just one woman, Cherrise, helping everyone and she had to do everything right from inspecting cars retuned by people and even vacuuming and washing the cars before renting it to someone. At one point I started knocking on one of the doors in the room and someone came out and said he cant help me because he was in a meeting.
Name: B******* C****
Date: 2017-06-29 14:59:49
Rating: 5
Comment: The vehicle exceeded my expectations. Picking it up and returning it were quick and easy. The rental agent was pleasant.
Name: B****** Y**
Date: 2017-06-02 07:15:01
Rating: 1
Comment: Do not rent from this Hertz location. I made a car rental for an insurance-backed car repair at Fix Auto, and even though I returned the car on time to the shop, Hertz charged me an extra 12 days on my credit card due to a mistake on their part. Even after numerous escalations to the regional manager and the main corporate branch, the issue remains unresolved after 2 weeks. A reputable location would have a manager that does all that he can to rectify an error they made as quickly as possible, escalating up the management chain as necessary. Daniel, the manager at this location, seems unwilling to do so, and it this is very disappointing to see. The regional manager has been much more apologetic, but my expectation is always that customer service comes from the original POC with the customer.
Name: M***** M**** a*******
Date: 2017-05-18 21:17:29
Rating: 1
Comment: Dont you just talk about my
Name: a******** e***** d* b***
Date: 2014-12-29 16:42:37
Rating: 1
Comment: Customer service was poor and they gave me a very old car with a battery in bad shape! I rented the car for three weeks and the battery went dead after 2,5! the technical guy did not believe how bad the battery was! and when I came to exchange cars they almost did not believe me! I had to go to sj airport. Dont come to this Hertz!! go to the airport close by!!
Name: N*** D
Date: 2012-10-10 10:43:49
Rating: 5
Comment: Very friendly customer service. I rented a car for a road trip (two weeks). Every thing worked fine and I got a really nice car.
© 2024 americanrentals.org