Hertz Car Rental - Fresno Yosemite International Airport

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Name: B****** G*****
Date: 2024-03-15 04:49:13
Rating: 1
Comment: As I stated on the call yesterday 3/13/24, I did not put diesel in the gas tank. Attached is the electronic receipt and a date and time stamped video of me using the correct pump on 13 March at 4:32am PST provided by Circle K. I paid $78.78 for 17 gallons of unleaded gas. Several gallons of gas spilled on the ground due to the cars sensor failing. The pump didnt shut off.On 26 Feb 24, I paid $176.28 on Pricelines website to secure a vehicle with Dollar on 3/7/24 with a drop off of 3/13/24 at Fresno Airport. I put flight number AA1381 on my reservation at the time of purchase so the car rental company would be aware of flight changes as indicated on their website. The remaining $72.34 was due on the day of pick up. On 3/7/24, flight AA1381 from DFW was delayed for 4.5 hours due to severe thunderstorms. It was 11:30pm when we landed at Fresno Airport, and there was no one at the Hertz car rental desk. Enterprise, Budget, Alamo and various rentals were still open at that time. I was forced to pay an additional $65 for a one day rental with Alamo because Dollar did not give me the car that I paid for.I paid a total of $412 to rent 2 cars, including the $79 spilled gas due to Hertz faulty vehicle and $20 in gas for a round trip to Fresno in the Alamo car rental. I wasted a lot of time and money for something that shouldnt have happened. If Hertz agents had stayed at their kiosk the same amount of time as every other car rental agency and ensured their vehicles were properly serviced, then none of this would have happened. As the customer, I should not be found liable for Hertz’s incompetence, poor service and lack of vehicle maintenance. Parts of my short visit home were ruined due to multiple mishaps with this car rental.Hertz has now falsely accused me of damaging their vehicle with diesel fuel (despite the video evidence proving I used unleaded fuel). Hertz does not want to take responsibility for their agents giving me a car that shouldn’t have been on the road. Paul made me wait 10 minutes before he issued me a car that had just been turned in. 10 minutes is not enough time to complete a thorough maintenance check on a vehicle. They would have noticed diesel fuel in the vehicle if they had serviced it before giving it to me, but they were rushing. Please escalate my email to Priceline and Hertz leadership so that I can express the multitude of issues and request a refund through them.

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Name: A**** A********
Date: 2024-02-26 23:01:01
Rating: 5
Comment: We rented a car from here their services are really cheap.

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Name: T****** I**
Date: 2024-02-24 18:41:36
Rating: 1
Comment: Well, Ill probably be editing this in awhile, but quite upset is an understatement at this point. Our flight comes in an hour early and we go to the counter and immediately, we are told, you are really early, we have no cars UNLESS YOU WANT TO UPGRADE to a Mercedes or Caddy at a price DOUBLE what our reservation price was. No discounts for veterans or free upgrade since we are to early for our reservation. Zero consideration and now because they have NO CUSTOMERS we watch them twiddle their thumbs and they watch us just sitting here watching the clock. You would think today when theres a ton of car rental companies, youd be grateful and take care of your customers. Not Dollar, its F the customer.

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Name: B**** T***
Date: 2024-02-16 16:58:43
Rating: 1
Comment: Worst experience- too many other choices out there. Choose a different company!!!! They have the worst customer service if you have a problem. Took over 5 hours of our trip with customer service and still no resolution

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Name: j*** w*********
Date: 2024-02-08 17:19:55
Rating: 5
Comment: Easiest drop off ever

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Name: K***** A****
Date: 2024-01-29 20:07:32
Rating: 1
Comment: If you stand in line and someone is a gold member they get to jump you in the line. I waited 20 minutes for a guy who just walked up to take my place in line. Seems like classism to me.

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Name: K*** B********
Date: 2024-01-02 16:37:37
Rating: 1
Comment: Extremely rude customer service from Gwenda L Jones. This ancient Karen even had the audacity to challenge me to make a complaint about her negative attitude. She even refuses to apologize for her poor behavior. I am not sure how she even has a job because there were numerous complaints about her hostile behavior. My company and I will no longer do business with Hertz. One star was being nice

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Name: R***** D***
Date: 2023-12-18 16:29:51
Rating: 1
Comment: Juan was extremely rude and not helpful at all. The lady that helped me after was very pleasant and helped find my reservation.

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Name: M***** B******
Date: 2023-12-16 22:20:43
Rating: 1
Comment: We booked a car and even got confirmation and went and said they were sold out. Then she said the manager told her not to take new reservations after we had one. I then told her if we can speak to management and she said no and hung up.

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Name: D***** M********
Date: 2023-12-04 14:53:35
Rating: 1
Comment: Smoke smell, no spare tire,no car jack, front tires under inflated.bad counter service.etc....,

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Name: J**** F*****
Date: 2023-11-25 04:15:38
Rating: 1
Comment: Wife’s car broke down on Thanksgiving. On Friday I went on hertz website and reserved a midsized car for her for a week so there was time for her to get her car fixed. I showed up at 730pm and they told me there were no midsized cars, only luxury cars and 7 passenger suburbans available and I would have to pay the difference. I have rented from hertz several times and when this happened before they would acknowledge their mistake and give me the upgrade at the same price as my reservation. However this time they wanted me to pay the additional cost for the premium vehicles. I declined and walked away very angry. They had time to contact me if the vehicle was not available, instead of making me drive 35 mins to them for nothing. I will NEVER use hertz again, and I discourage everyone from using them.

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Name: S***** Y****
Date: 2023-11-25 01:17:18
Rating: 1
Comment: I usually LOVE Hertz and am treated very well but this was the worst experience Ive had thus far.I chose the Managers special and received a hybrid Jeep, which was pretty cool.When I got in the vehicle, the scent bomb smell couldnt cover up the cigarette smoke residual smell.I went back to the counter to see if I could get a different car.The man who helped me looked irritated, and finally came out to inspect the vehicle. He said, its fine, you just smell the car bomb smell. My daughter smelled it as well. He TOTALLY invalidated my request for a different vehicle and said, theres no smoke smell, youll be fine. When I asked if there was any type of freshener I could use, he said, theres nothing wrong with it.When I returned the vehicle, different staff person, but he could barely wait for me to get my things out, even though i was on time/early for return. He jumped in and took off with the vehicle without so much as a friendly acknowledgement.The worse customer service I have ever experienced from Hertz, but I cant blame the company, per se, as these workers seemed to be managing 3 different rental companies. Hated this experience.

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Name: F***** H****
Date: 2023-09-30 02:29:33
Rating: 5
Comment: Great quick customer service and a pleasant experience with mobile booking.

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Name: R** A*******
Date: 2023-09-22 15:30:45
Rating: 4
Comment: Our car was nice and clean and we where able to pick out type of SUV. Only bad thing to say is the need more counter help, but everyone was helpful and friendly.

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Name: J**** D****
Date: 2023-09-22 15:26:02
Rating: 1
Comment: Gold membership- On time flight but they closed without any communication, customer support numbers also said they were closed and said to use the app but refered you to the closed agency. Other agents at the airport just laughed and said you should have used another car company, everyone trying to get there cars at Hertz all agreed. Book someone else when coming to Fresno Ca. Terrible, inconvenient and expensive experience.

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Name: M****** W*****
Date: 2023-09-21 22:06:41
Rating: 1
Comment: 8 people behind the desk. Yet was told that even though I have a reservation, there is an hour wait for a car. They will call me when they have one. Reservations are meant to reserve a car. Looks like others also struggle here. Never again.

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Name: S******** S*****
Date: 2023-09-21 20:50:30
Rating: 1
Comment: We had a pre-booking but they did not have a car available. They asked us to wait for 15-25 mins, we kept wating but even after 25 mins nothing progressed. We were told they dont have cars and we can cancel. When we said we dont want to cancel they cancelled ( denied service). Didnt even inform that they are cancelling. Pathetic

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Name: A******** S
Date: 2023-09-14 02:52:21
Rating: 5
Comment: It is ok

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Name: I***** R******
Date: 2023-09-12 00:09:41
Rating: 1
Comment: Just landed here at the airport, booked the vechicle in advanced the manger hear at the airport in Fresno was unprofessional in all kind of ways do not recommend renting from them the manger name is CHANTA!!!!

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Name: K*** B******
Date: 2023-09-10 19:35:02
Rating: 1
Comment: I rented through Thrifty which Hertz represents. The employees at this specific on in the Fresno Airport are horrible. Constantly talking back and getting snappy with customers. I reserved my car online days before my reservation and when I got there they said 5 people were in line in front of me. I waited about 1.5 hours. Returning the car was even worse. I asked where to drop my keys and nobody wanted to help. Finally I asked the front desk person and she snapped at me as well. 1/10. Horrible company to rent from

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Name: M**** A
Date: 2023-08-27 21:28:44
Rating: 4
Comment: Slow desk service for returning

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Name: M*****
Date: 2023-08-16 18:53:06
Rating: 5
Comment: I love this location. Despite all the chaos of a busy airport brandon, wendy and armando were super helpful! They keep the nicest cars of all the companies

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Name: G***** M****
Date: 2023-08-07 00:06:03
Rating: 5
Comment: Very positive experience after we needed to return our rental and exchange it for a different vehicle. We tried a tesla and was not finding enough car chargers near or in national parks. We returned it and the staff was very helpful with the switching to a different vehicle.

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Name: E**** L****
Date: 2023-07-31 23:57:13
Rating: 5
Comment: Great place to interview for job

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Name: J****** G****
Date: 2023-07-26 02:27:56
Rating: 5
Comment: My flight was 6 hours late, but they held my car for me. The desk agent was wonderful! They did not overcharge for our 22 year old service member to drive the vehicle. Very military friendly!

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Name: B**** H******
Date: 2023-07-20 06:25:14
Rating: 5
Comment: 👍

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Name: R****** H********
Date: 2023-07-15 01:04:03
Rating: 1
Comment: Unpleasant experience with Hertz. I was in Fresno for a funeral at 1100. I arrived at 915 for a 1030 rental and they said Id have to wait until 1030 or, they can offer me an upgrade I can take now. I inquired about the cost of an upgrade and it would be $350 in addition to what I was paying for my rental. Seems like a scam. Staff was rude.

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Name: J*** L G***
Date: 2023-07-10 22:11:46
Rating: 1
Comment: There is so much room for hospitality improvements. They even asked me to just rent from another place.

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Name: M*** K*******
Date: 2023-07-10 22:04:57
Rating: 1
Comment: This rental agency represents Hertz, Thrifty and Dollar. I arrived with a reservation and was told they had no cars and it would be two hours. I had an important medical meeting in a town 1.5 hours drive away for a disabled family member. I missed the meeting. The staff were rude, no vouchers were offered, nothing. The poorest customer service I have experienced in a long time.

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Name: M**** V********
Date: 2023-07-10 00:21:39
Rating: 5
Comment: I used Dollar, since they are the same company it is the same counter. The agents are very nice and very professional. So far, everything is good.

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Name: S**** C******
Date: 2023-07-09 15:02:43
Rating: 3
Comment: Good service but made a car reservation for 10:30 and had to wait until almost 11:30 for a car.

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Name: N***** R*****
Date: 2023-07-07 23:46:50
Rating: 3
Comment: I received a car and it was clean. Prices to high

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Name: C* S********** Y* D*****
Date: 2023-06-12 03:24:43
Rating: 5
Comment: I give Hertz 5 Stars for great customer service!

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Name: D******* G*******
Date: 2023-06-09 15:19:23
Rating: 1
Comment: VERY FRUSTRATING! If I could give a negative star, I would. I had booked a one day rental car with Hertz through Priceline. Because I needed an early start I booked the rental car through FAT, the Fresno Airport Terminal location as they opened the earliest at 6:30 am. When I arrived the service representative said the cars would not be ready for another half an hour to 1 hour. I explained I have made a reservation online through Priceline for a 6:30 am car. I was told that no cars are ever ready at that time and I was welcomed to cancel this reservation and check the other rental car counters (the competition) if something was available immediately. Frustrated, I waited and then I was called back to the counter once a car was ready to then complete the paperwork process. I provided my id with my husband’s credit card, the card I booked the reservation with online. I was told the credit card had to be in my name since I was the one renting the car. No problem, so I pulled out my Visa debit credit card. I was told because it was a “debit card” they could not accept it. I needed to have just a credit card. I explained it had a visa logo on it and it was also a credit card. I was then told if I was coming off of a flight I could use a visa debit card or if I booked at an independent hertz location I too could use my visa debit card for the reservation. However, I could not use my debit card as a walk in customer at the airport location. I explained, I do not have a credit card other than my debit as I was on the Dave Ramsey plan. At this point, I had to call my husband into the airport terminal (who had dropped me off but thankfully waited in the parking lot) to transfer the reservation under his name and put the credit card down. It took him 10 minutes to park the car and walk to the rental counter. Within the ten minutes it took him to do this I was told the car I had reserved was given to the next customer after me and there were no other cars available in the class of cars I had reserved for another half hour to one hour. I was offered to upgrade into next class of car that was immediately available, but that the upgrade was not free and I would have to pay for it. I had grown beyond frustrated with the everything that had occurred. I politely explained to this service counter representative, “you knew I was calling my husband to come in to complete the reservation and you gave away the car I had reserved in advance to the person after me? Now there is no car available and you want me to upgrade at my cost! Do you understand why I am so frustrated?” Her response was yes, but that she is used to it because she deals with it everyday. A set of keys in the car class I had reserved came in as this discussion occurred. We proceeded in completing the reservation, but while doing so my husband was asked if he wanted collision damage coverage. He told her yes, not knowing I had already purchased the coverage online while making the reservation. Luckily, I had my reservation handy and the $40 fee for collision damage was deducted. (It was as though she never even pulled up my Priceline reservation to ever even check it.) I finally left the the FAT rental facility at 8:00 am.I got a very late start to my day, in which I had specifically pre-planned to avoid by going out of my way to rent at this facility that opened earlier. It goes without saying that I was extremely disappointed and frustrated with every aspect of the service I received.

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Name: S******* S*****
Date: 2023-06-06 03:33:17
Rating: 1
Comment: I fill up my car before returning it.They still charge me $51 for gas refueling.This company was great one time.But it became garbage now.

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Name: J**** S******
Date: 2023-06-04 20:35:40
Rating: 1
Comment: Apparently it doesnt matter if you reserve a car and they tell you to pick it up at a specific time. If they get busy theyll just give the car you reserved to someone else and tell you to wait 6 hours when you show up. Terrible business model.

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Name: H****** C******
Date: 2023-06-02 01:58:04
Rating: 1
Comment: 0starsHorrible company to work for! Racist employees, corrupt management this place is a joke. Employees are not valued unless they are favored! If you speak up you’re probably going to be enemy number one . Can’t hold good employees . Not a good place to rent from or work for . Do not leave verbal complaints make sure you have a written complaint . This company needs investigated and needs real managers who know how to manage not overpaid counter reps ..Broken wash, cleaning products don’t work, vacuums break so they bring out shop vacuums very poor upkeep . Car seats expired and dirty employees over worked cause they overbook, General manager has no order acts clueless don’t really help anyone but himself, gives employees false information to shut them up puts on acts when inspectors come and gets away with to much . This place needs a change starting with management !

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Name: C******** H*****
Date: 2023-05-31 19:49:11
Rating: 1
Comment: DO NOT RENT CARS FROM THIS COMPANY! From them not having my car ready at pick up, to the extra fees being almost as much as the rental itself, to not processing it when I returned it, which ended with me having extra charges on my card that were like pulling teeth to have removed, it was a terrible experience from start to finish. And their customer service seems uninformed and poorly trained. The counter staff doesnt answer the phone, the voice mail box is full and when I drove down to talk to them the managers were too busy to assist me in a timely manner. It was finally resolved when I called customer service while waiting for the manager at the location. They reversed the charges which the previous person said that the location had to do. I know losing my business wont make a dent in their profits but maybe if more people chose other companies they will address these issues.

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Name: H***** M******
Date: 2023-05-27 01:32:58
Rating: 2
Comment: I dont typically complain about services, but the experience I received today was ridiculous, PLEASE READ THIS BEFORE YOU RENT A VEHICLE HERE. My pick up time for the vehicle we reserved was at 4pm, but did not leave until 5:30pm and with a different vehicle than what we reserved. There was an issue with having to switch my brothers CC information to my CC since he made the reservation online and lives in a different city, the lady (did not bother to get her name) was visible annoyed, did not greet me as I walked up and was generally rude, stated I would have to call the 1-800 number to get the information straightened out, which was no problem, I was on hold for 30 minutes until I reached an operator. The operator asked why the agents at the desk was unable to switch the information there, to which I informed him that it is located in an airport, he then mentioned they should have contacted the company directly to have the issue fixed faster with little wait time. By the time I was able to get back to the front desk to get my rental car, they stated it would be another 35 to 50 minutes until there was another vehicle available in the large sedan category, but that they had a premium vehicle ready right away. I had to take the premium vehicle, of course with an up-charge due to the fact I was already running late. The only reason they are getting a 2 star rating as apposed to a one star rating is because of the young man named Bryan who helped me the second time. The female who helped me, who I am assuming was the manager, needs to take a course on customer service, or leave the service industry if she will not help out her customers.

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Name: S**** C******
Date: 2023-05-22 16:50:31
Rating: 1
Comment: Very rude staff. She didn’t bother to help anyone.

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Name: M****** O******
Date: 2023-05-21 23:23:56
Rating: 4
Comment: Quick and easy. They took care of us

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Name: J*** M*****
Date: 2023-05-20 05:02:20
Rating: 1
Comment: TERRIBLE service, WEBSITE IS TERRIBLY INNACURATE . All the employees look like they don’t know what there doing

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Name: A****** Z*******
Date: 2023-05-18 16:56:52
Rating: 1
Comment: A very rude sales representative named Gwen in Fresno Yosemite National Airport. She doesn’t care about anybody, she has way too high attitude for working in sales or with people. And I’ll make sure i leave this review everywhere i can. A human can’t be so wild

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Name: a***** v*******
Date: 2023-05-18 16:07:50
Rating: 5
Comment: Easy way to pickup and drop off a rental car at Fresno airport. You are steps away from the terminal. Courteous staff .

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Name: N**** T*******
Date: 2023-05-12 17:14:28
Rating: 5
Comment: Quick fast and easy.. use a credit card or youre gunna need two forms of i.d.

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Name: R**** G****
Date: 2023-04-24 18:49:46
Rating: 5
Comment: Easy in easy out

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Name: M L
Date: 2023-04-21 17:46:21
Rating: 1
Comment: Definitely would not recommend at all. Worst experience here. Same as all other reviews, cars not cleaned properly, long waiting time despite reservations, inflexible policies. Ridiculous prices/charges not informed in advance. Just a rip off.

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Name: S****** G****
Date: 2023-04-12 15:04:33
Rating: 1
Comment: We prepaid for our rental through priceline. When we arrived in Fresno from Seattle we were told by a very rude agent that there are no cars, well have to wait 25 minutes for a phone call. Over an hour later after watching three other customers walk up and get cars immediately I reapproached the counter and the 2nd agent helped us immediately. I believe we were upcharged for a different car but at least he gave us customer service at all. Very poor.

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Name: J*** E******
Date: 2023-03-27 22:05:11
Rating: 5
Comment: The car was ready to go.

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Name: F***** I******
Date: 2023-03-14 06:32:08
Rating: 1
Comment: Please don’t booked with these people, I went there today to switched cars as I was having issues with my rental, and immediately the guy on the counter I believe his name is armando was hostile and dismissive told me he couldn’t before I explained my issues and returned my car. When I was actually requesting another car do to safety issues with the brakes. Then he brought another man who was also giving me the bad vibes and short with me. I finally got someone on the phone to help me, and filled a complaint. I’m waiting in the morning to report all of them the to hertz headquarters.

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Name: A*** O*****
Date: 2023-03-08 20:26:25
Rating: 1
Comment: Customer service is non existent here. Good luck getting the rental youre looking for, much less the help for an efficient process.

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Name: R*** M******
Date: 2023-02-27 15:24:22
Rating: 1
Comment: Had a reservation for a Jeep Cherokee SUV. Upon arrival they didn’t have an equivalent and were unwilling to upgrade and they claimed they didn’t have any cars.Walked to Alamo counter, and they took care of us completely. Alamo even gave us a free upgrade.

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Name: P**
Date: 2023-02-23 21:17:15
Rating: 1
Comment: They don’t accept debit card or cash!

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Name: M** V
Date: 2023-02-15 18:59:51
Rating: 1
Comment: Be careful when reserving a vehicle online here at the Fresno Airport, they changed their vehicle size now. Also, the vehicle I end up getting was not as described from my reservation.Most important thing is that the vehicle I got has fur and hair all over the inside and white stains on the doors and seats. There was a VERY bad odor in the car and it made my kids sick after riding it in for a hour.I know they do not detail or clean these rental car as we may think and COVID is not their concerns from the way they do not clean their vehicles.Be careful renting vehicles here and always use disinfectant wipe to clean the whole inside before you let your family in the vehicle. See some of the pictures below that I took.

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Name: M*** D******
Date: 2023-02-12 02:47:58
Rating: 3
Comment: Meh they ok. Lines are always way to long and no employees to service the customer.

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Name: �*** �**
Date: 2023-02-10 01:34:03
Rating: 5
Comment: A small and efficient airport compared to airports in the United States. 5 minutes from the moment you got off the plane and you are in the rental car. The counters in terminology do not need a shuttle and so do the vehicles waiting literally a minutes walk from the counter. Returning the vehicle yourself, get out of the vehicle without a representative and place the keys at the counter. Really recommended.

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Name: C*** S*******
Date: 2023-02-05 18:12:16
Rating: 5
Comment: I flew into this airport on a Sunday and this was by far the best and easiest experience with enterprise Ive had. Fast and smooth service with both getting and returning the rental.

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Name: R*** A*****
Date: 2023-01-20 05:33:05
Rating: 5
Comment: Friendly and quick

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Name: C***** E****
Date: 2023-01-14 04:10:34
Rating: 5
Comment: The customer service representative was very nice, respectful and knowledgeable. I was able to ask questions and get definitive answers.

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Name: A**** L****
Date: 2022-12-31 23:40:19
Rating: 1
Comment: I was stuck in the Fresno Airport and had reserved a car a few days prior. I had a special accomodation and confirmed with a customer service rep over the phone that this would be no problem. Unfortunately when I got to the counter at the airport the customer service rep wouldnt assist me at all. He cut me off before I could say a full sentence. He said, Sorry Maam but Airport policy says we cant do this. I was upset and would have prefered to be treated with some respect and not dismissiveness and eye rolling. Luckily, the next car rental kiosk, Enterprise, was able to communicate and help me find a solution. I was so pleased that there was another option and that I was not suck in the airport in the middle of nowhere, thanks to another car rental company.

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Name: S****** A****
Date: 2022-11-20 21:57:36
Rating: 1
Comment: Gwen at Hertz Rent A Car is a disrespectful, rude, condescending and who is enjoying screwing peoples days over and refusing to even offer a solution to your problem. She is proudly acting like a negative person who purposely doesn’t want to do her job, and would rather chit chat with her coworkers while representing Hertz. Which I will never rent from Hertz ever because of her and will advise everyone to avoid renting from Hertz especially the one at the airport. When I told her that my Mother in Law was helping me out because my car was broken down at the moment, she told me that the credit card name had to match my name as the driver and that she wouldn’t even add me as a secondary driver and let my Mother in Law come with her card (then she raised her voice talking to me like I was dumb) because ALL DRIVERS NAMES HAVE TO MATCH THE CREDIT CARD. But I have rented cars in the past where there WAS a secondary driver. But she said she would not add me as a secondary driver. And then the company Thriftys that I actually rented through didn’t even have a disclaimer on their website saying that the person buying the rental HAD to match the person who would be the driver. Which Gwen proceeded to say “That’s not my problem.” When I told her my Mother in Law was coming with her card and ID she said the only thing they could do was cancel it and said that if we came back in she would make sure no one rented a car to me. And then she kept calling me Honey which she said in a derogatory way and which all girls know is a dig at the other person saying that with that tone.Gwen was so negative, rude, attempted to have a loud and “intimidating” voice, Had zero empathy or any good customer service skills at all while representing Hertz.

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Name: K*** H*******
Date: 2022-11-05 18:08:29
Rating: 5
Comment: Yesterday our car broke down on our way to Yosemite for a wedding. The car was unable to be fixed that day, so we opted to rent a car to make it up to Yosemite. We had purchased the car online (recommended by one of the associates when we called) and when we arrived we were helped by Brandon. Brandon was polite, efficient and helpful. He was able to update our drop off location to our home town, give us a discount and get a car to us within 10 minutes. Brandon make the experience easy when everything else that day was not. Thank you Brandon!

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Name: J****** B**** d** s*** m*** b*****
Date: 2022-11-03 03:02:41
Rating: 3
Comment: Beautiful sunrises, could be a great company to work for, but I digress

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Name: M***** G*******
Date: 2022-10-30 00:27:32
Rating: 3
Comment: Car rental is very expensive

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Name: B***** M******
Date: 2022-10-20 02:47:01
Rating: 1
Comment: There is a reason why they only want Credit cards and it is to SCAM you!I rented a vehicle on 5/2/22 at 9:00pm and returned Vehicle 5/3/22 at 8:45pm within the 24hrs.Before returning the vehicle to, HERTZ FRESNO YOSEMITE AP, I put full tank and gave back vehicle in same condition given. NO other fees should have been charged...I was sent an email the next day on 5/4/22 that Hertz charged my credit card again for an additional $100 and $389 stealing a total of $489+ from my accountDue to giving me the run around over the phone,I physical went down to Hertz and talked with HR, Chantha Svay, to make sense of the extra fees that were applied on my account. I also gave him my proof and gas receipt. Apart from being rude and disrespectful, he was not able to give me a proper explanation about the extra fees added and fabricated a story that the vehicle had absolutely no gas!!However, he had no interest in issuing my refund and claimed that it was not in his control.Later, they confessed that my account was still open and they did not properly close my account until I got there.It got worst, he did not have any record of how much they pumped. Thats illegal!I called corporate and my bank company about these suspicious transactions. I gave them all my proof and they both verified that it was fraud. I would NEVER want this to happen to anyone. If you do plan to rent from them, Please check your accounts and record mileage, gas, existing damages etc.They deserve No stars.

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Name: M****** M*****
Date: 2022-10-12 18:24:58
Rating: 5
Comment: Really Friendly. They always make sure cars are clean and ready to go out of town

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Name: F******* G*******
Date: 2022-08-19 21:34:27
Rating: 2
Comment: Seinfeld said it best ( its called reservations) hada car reserved for over two month and still they dont have one.

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Name: A**
Date: 2022-07-28 09:11:09
Rating: 2
Comment: WORST SERVICE!! Never using this company ever again! With my company we booked the flight and the car rental when I arrived they made me wait for over 45 minutes and gave the another car that had several mechanical issues the worst part is that they won’t refund!! 😡😡

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Name: s*******
Date: 2022-07-26 03:09:53
Rating: 5
Comment: Great experience here at Hertz! Bryan was a great help, understanding, Very professional, and accommodating. I would 100% recommend renting a car here at Hertz Fresno Yosemite National airport! Thank you again Bryan! I will be booking with them again in the future!

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Name: J** V********
Date: 2022-07-19 20:30:22
Rating: 1
Comment: I would give zero stars if allowed. I called because I needed some information before I rented a vehicle. I was unlucky to reach a representative (Mathew) on the phone who seems to be very ignorantant, rude, and has absolutely no client service skills. Trust me I know because I have been a manager for Hertz in the past and if Mathew was one of my representative I would of dismissed him immediately for his interaction with a client. Step up Hertz and look for quality individuals to run your business. Sorry to say you lost a rental to National rental because of your agent.

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Name: R****** T*******
Date: 2022-07-10 17:55:08
Rating: 1
Comment: READERS TAKE YOUR BUSINESS ELSEWHERE!!Extremely disappointed ☹️ We called to extend our car rental they double the price but when we went to the counter at Yosemite airport they were able to extend the car rental for the same price but gave us a mean attitude all of the hertz employee are careless and will not provided any type of customer service. Not to mention when we received the car driving out of the gate of Yosemite airport a bar of fuel was already gone so unfair. I just called again 3 days later to extend the car rental since my car is still in the shop they said they were too busy and to call back. This is so bad I can’t believe you let employees like this work for your company or is the company this terrible. I will not be recommending this company to anyone.

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Name: P**** V****
Date: 2022-07-08 20:21:15
Rating: 5
Comment: We got our rental car from thrifty.. Their service is really great. I forgot my phone holder in the car after we dropped off.. They helped me get it back. Really helpful people.

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Name: d******** s****
Date: 2022-07-05 15:52:52
Rating: 1
Comment: Those people charge extra money and later do not even tell nor give any proof.

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Name: P***** G*****
Date: 2022-07-01 17:52:31
Rating: 1
Comment: They are a big scammer. They charge extra money from my card.

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Name: A***** S****
Date: 2022-06-27 14:08:50
Rating: 1
Comment: This Hertz has an unwritten policy that they will not accept the Apple card specifically, even though it is a Mastercard issued by a major bank. When asked for the policy document, they had nothing to show. Apparently this relatively common tech, which is accepted almost everywhere, is too much for their antiquated systems to handle. Not doing business with Hertz after this terrible experience.

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Name: L***** R*****
Date: 2022-06-07 18:42:07
Rating: 1
Comment: Inflexible and rude.My flight was delayed and then made up time, so I arrived earlier than expected. They made me stand around and wait for an hour instead of adjusting my reservation time.

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Name: T W****
Date: 2022-06-05 19:11:14
Rating: 1
Comment: Had reservation and no car ready when I landed. Told it would be an hour wait and this is for gold star members. Horrible service!

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Name: J*** M*****
Date: 2022-05-26 16:11:02
Rating: 5
Comment: Friendly and helpful staff

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Name: C********** C*** G******
Date: 2022-05-18 08:21:29
Rating: 1
Comment: Completely unhelpful. We were in a bind cuz I lost my credit card, which I used to make the reservation. They refused to let us pay the $200 deposit with cash or my wifes credit card. Left us stranded. His only solution was to cancel the reservation I had with a good rate and give us a new reservation that was four times the price. No thanks. We took an Uber.

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Name: K*** A*******
Date: 2022-05-04 04:17:49
Rating: 5
Comment: Amazing customer service. BRANDON went above and beyond to help resolve my issue!!!! Alex was also extremely helpful

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Name: J****** G*******
Date: 2022-04-22 23:26:10
Rating: 5
Comment: I had a great experience. I wanted to thank Maria Martinez for going above and beyond to help my family and I. She was so great with my issues, we would like to give her a big thank you. This is what I call a professional and great costumer

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Name: A**** C*****
Date: 2022-04-17 03:59:10
Rating: 1
Comment: Extremely disappointed in this place. First off I was scheduled to pick my car up at 430 pm it was 345 when I showed up after work asked if I could pick up my Rental a little early and was rudly told no by there garbage employee. He used the excuse that they are low on cars which makes no sense at all unless they literally didnt have the car in already. On top of there rude employees I finally get to the car only to find that they clearly didnt even clean the inside of the car it was unbelievably dirty with grime and dirt everywhere. They obviously didnt do there job cleaning it. I will tell anyone and everyone I know to never use hertz at least in the airport because of there no good rude employees and the car literally being dirty when handed over to me.

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Name: J****** V*****
Date: 2022-04-04 17:32:34
Rating: 1
Comment: Didnt detail needed a major credit cardUse enterprise got a car

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Name: K****** B******
Date: 2022-03-22 00:42:53
Rating: 1
Comment: Where do I begin! I arrived 1hr earlier than expected 11:10) expected at 11:45. When I got to the counter I was informed that no mid sized cars were available ( which I had reservations for)and I would have to wait at least 1hr. I will admit I was cranky and sleepy so I wanted to cancel the whole thing and go elsewhere. I asked the clerk a (young guy) were there any cars available. He informed me that only thing he had was a 7 passenger SUV, and it was an additional $27 per day. I took it. So now I am settled into the place I am staying and find that I have to share the garage, but my suv wont fit ...oh and there is no street parking. So I call at 15:01 and spoke to the same young guy I explain my situation. He informed me that they were very busy and did not have any vehicles at the moment . He says that I can call after 17:00 and see what is available, this is the time when they should be slowing down. So I did, this time I spoke to Brandon. I told Brandon the situation and that I was following up from my earlier conversation with the other rep. Brandon proceeds to tell me since I already did an upgrade I wouldnt be able to change. Again, the only reason I upgraded is because there was not a midsize car available when I arrived.( which I reserved) Brandon began to tell me we are sold out. My question to him again was when will you have a smaller vehicle ( the vehicle that I initially reserved) his response.. we are sold out I say to him.. why arent you listening to me. again from Brandon we are sold out and you just dont like my answer. My response this time is full of frustration. I asked where is the customer service which includes listening and resolutions. If I can not exchange the car today tell me when one will be available. Brandon says I KNOW CUSTOMER SERVICE OBVIOUSLY I GOT THE JOB. At this point all I could do is shake my head because there is no need in teaching the unteachable. Super surprised at the service I received from the beginning. NEVER AGAIN!! I will keep this car for the week that I rented it, just know that I am in this area for much longer and I would rather UBER than to rent another vehicle from HERTZ!! NEVER AGAIN

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Name: M*****
Date: 2022-01-20 03:13:40
Rating: 1
Comment: 0 stars for Hertz. I came to rent a car for my kids and I to have a reliable car to go to the beach. I read the policy word for word and you are able to use a debit card with a Visa symbol. I let the man know at.the counter, which smelled of alcohol by the way, if youre reading this manager or owner, 7:12pm on 1/19/22. I asked him if he would just try to run the card as credit and he refused after asking him a couple times. Said its policy we wont run it even as credit. Unreal. Customer service doesnt exist here.

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Name: R**** T***
Date: 2022-01-18 22:09:18
Rating: 1
Comment: YouTube these guys. Dont go to jail

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Name: S** O*****
Date: 2021-12-31 10:50:25
Rating: 5
Comment: Great service and friendly staff at the counters.

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Name: S***** G******
Date: 2021-12-07 14:43:12
Rating: 5
Comment: I was well looked after and during the holiday period this was great!

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Name: M****** B****
Date: 2021-11-08 01:15:34
Rating: 1
Comment: Awful staff with horrible customer service. Was talking with other staff joking around instead of helping customers. Horrible service dont come here.

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Name: K**** C******
Date: 2021-09-16 21:03:38
Rating: 1
Comment: My family reserved a vehicle, and when we went to claim it here they told us they will not honor our reservation. Left us stranded at the airport with no car even though we reserved a car.

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Name: T W
Date: 2021-08-09 18:10:29
Rating: 3
Comment: Nothing special.

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Name: T*** M******
Date: 2021-07-07 18:05:31
Rating: 1
Comment: The rental pick up time and time you can actually pick the car up is a 4 hr wait time difference, not sure how customers can except to get things done in a day when waiting this long,

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Name: H***** M**
Date: 2021-07-01 22:15:00
Rating: 1
Comment: Avoid hertz unless you like your trip ruined. I had a car break down on the road. The ignition just went out and wouldn’t work. I was on the phone for over an hour with one agent. My phone overheated and shut down (surprise surprise when your stuck in California heat.) The agent wasn’t helpful and didn’t explain anything. I finally get a tow truck out here and the car towed back to my hotel. I called back again, and when I finally spoke to another agent and told her what happened, she tried looking up my case. The first agent never went through with it. Never tried to call me back despite having and confirming my cell. The second woman was more helpful and explained due to the holiday weekend, I’d have to go to Fresno and get a new car. Okay, understandable. She said they would get an Uber or I could ride with the tow truck. I asked her again, to confirm that I could ride to Fresno in the tow truck and she said yes. Yet when the tow truck gets here, I’m informed that that’s not possible. So now I’m stuck on hold for the third time waiting to get an answer. This is insane. There is zero reason why they couldn’t tow a car down here and take back the broken one. This was a horrible experience. There are other rental agencies at the airport: do yourself a favor and avoid hertz.

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Name: L***** S*******
Date: 2021-06-15 14:41:49
Rating: 5
Comment: Great experience. No waiting, just get keys and on our way. Appreciated after a long day of travel. Thanks for making a long day of air travel end in a good way.

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Name: M****** C*******
Date: 2021-05-20 22:19:56
Rating: 1
Comment: We had a reservation for a standard car that was supposed to be 270.00 for a 4 day rental including insurance. We had gotten the dates mixed up and went in a day early. We were told there were no cars but we could do an upgrade. We were maxed at what we were allowed to use for the rental car. The agent said that they could get the overall price within 10 dollars if we were to drop the daily insurance. We agreed and were given a Chevy Impala. I guess they consider that an upgrade. We were happy and drove off with the car. Later that day I realized my credit card was charged an additional 486.00 dollars on top of the 270.00 that was agreed on.Of course we tried to take the car back but were told we could not. For some reason the agent that helped up could not be found or contacted. We took it to the manager that took the paperwork and just starred at it for about 15 min. He didn’t offer any explanation or solution. In fact he didn’t do much at all.I rent cars on a steady basis and will never use Hertz or Dollar again.Good ole bait and switch!!

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Name: P****** J******
Date: 2021-05-07 19:28:11
Rating: 1
Comment: They require not only a $500 deposit if using a debit card on top of your rental fee but also a credit inquiry supposedly at random. Unacceptable.

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Name: D** 1*
Date: 2021-04-10 00:28:05
Rating: 1
Comment: I would give 0 stars i had made reservation to pick up a car at 4 i get there and im told theres no cars available to wait for 2 hours .. 2 hiurs later still not availble what kind of costumer service is this!? Quick to take the money when you have no cars absolutely redicoulas never will i rent again from them

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Name: D** J***** S****
Date: 2021-02-01 04:44:02
Rating: 1
Comment: Need more staff. There is a line of 7 people and it s moving extremely slow. Would have rather used uber or turo

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Name: G*** B******
Date: 2021-01-26 16:27:37
Rating: 5
Comment: Customer service and selection of cars put other Hertz rentals to SHAME! As well as other rental agencies

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Name: P**** S****
Date: 2021-01-25 06:35:44
Rating: 1
Comment: They only accept credit cards.

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Name: C**** K****
Date: 2020-11-05 17:10:27
Rating: 5
Comment: Good staff, great setup and location for small airport

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Name: L*** D****
Date: 2020-10-20 01:16:33
Rating: 1
Comment: Awful employees we’re paying attention to each other rather than helping customers lady was a rude

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Name: O****** I******
Date: 2020-10-19 03:34:30
Rating: 1
Comment: 250$ per day10$ per gallon

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Name: F****** G****
Date: 2020-09-18 15:43:47
Rating: 1
Comment: I reserved a car 2 weeks in advance and paid up front when I get there to pick up my car reservation, I’m told I have to wait they have no cars didn’t have a time frame just wait I’ll get a car eventually, didn’t offer no discount or apology so I had to call customer service to get a refund I was on a time crunch and couldn’t wait especially because there was 3 customers waiting on cars

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Name: J*** L*******
Date: 2020-09-12 14:27:38
Rating: 1
Comment: I was just denied a rental at this Hertz location because I used a debit card to make my reservation. Now, not only is it to late to get my first reservation money back, I also can’t get a new reservation with them even if I wanted to. The Hertz employee said none of the other rental companies would be able to help me. I went to Avis and they helped me into a rental immediately. You messed up Hertz, this was an easy one.

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Name: Y**** M*******
Date: 2020-08-09 04:52:05
Rating: 1
Comment: If I could give Hertz a 0 stars I would. Its a fricking joke. 5 hours of wait until I was able to get a replacement for a rental car that broke down. I was stranded for literally 5 hours. I work in Healthcare and after a hard day at work with this pandemic, I just wanted to go home to get some rest before I went back to work the next day but thanks to Hertz I was stranded, without food, water, no bathroom because everything is closed. The only company I could use was Hertz because they have a contract with AAA. Both companies are garbage. Neither of them were able to help me in a professional and prompt way.

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Name: R****** R****
Date: 2020-06-22 21:42:44
Rating: 5
Comment: Nice clean car

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Name: J****** B****
Date: 2020-05-06 19:41:39
Rating: 5
Comment: I loved this place when I visited

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Name: P******* N*****
Date: 2020-03-19 19:12:12
Rating: 4
Comment: Okay. Pick up not easy to schedule.

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Name: L**** J******
Date: 2020-02-27 22:01:17
Rating: 5
Comment: Great Service

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Name: H***** J***** D**** S*
Date: 2019-12-28 07:14:19
Rating: 5
Comment: GREAT SERVICE AND CUSTOMER SATISFACTION GIVEN

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Name: S****** L**
Date: 2019-12-25 14:13:09
Rating: 5
Comment: Did good, needed a vehicle immediately, and was not disappointed.

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Name: R****** M*****
Date: 2019-12-08 16:21:08
Rating: 3
Comment: Good

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Name: D S
Date: 2019-12-06 21:55:39
Rating: 1
Comment: The staff was rude to me and just handed me the keys and was like go pick a car. Most of the cars were dirty. One smelled like marijuana. I had to just pick the one that seemed the least disgusting.

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Name: A***** T*****
Date: 2019-12-03 19:48:21
Rating: 1
Comment: Only use this place because of the discount I got from work, terrible experience with the customer service and not to mention the car being banged up.

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Name: m*** h*********
Date: 2019-10-21 02:33:57
Rating: 5
Comment: Excellent, booked in advance & then needed to add a second car at last minute. No problems, even added carseats! Definitely will do again!

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Name: J*** T******
Date: 2019-10-21 01:12:52
Rating: 5
Comment: When you expect excellent customer service and you cant stand disappointment, go to Hertz ... Its excellent.

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Name: D***** O*****
Date: 2019-10-07 16:02:32
Rating: 5
Comment: It was awesome like always

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Name: A***** G******
Date: 2019-10-06 03:23:24
Rating: 5
Comment: Fast and easy

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Name: D******** N**
Date: 2019-10-02 18:56:26
Rating: 1
Comment: Staff refused to help me even though I had a reservation. She just kept yelling that she had no more cars. Luckily AAA got me a car at Enterprise. They were very helpful.

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Name: B*** G*****
Date: 2019-09-17 15:40:49
Rating: 5
Comment: Great experience easy return and check in

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Name: K***** T************** (******
Date: 2019-09-14 22:02:03
Rating: 1
Comment: Not all fees were given before I arrived to pick up the vehicle. Deposit of $240 should have been disclosed.

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Name: D**** J****
Date: 2019-09-13 03:07:47
Rating: 5
Comment: We finally got to Fresno Hertz and as we pulled up our car died on us. The lady at the counter was very friendly and kind and got us another car with no problem what so ever.Can only recommend this station, they definitely do what Hertz promises

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Name: A***** A***********
Date: 2019-09-04 16:37:53
Rating: 1
Comment: I was charged US$ 87.81 on my credit card for refueling services, even though I dropped the car off with a full tank. The support team didnt solve the issue.

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Name: J** B****
Date: 2019-08-30 04:38:32
Rating: 5
Comment: Fast pickup. Raphael was very helpful.

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Name: P******* P******
Date: 2019-08-23 18:41:08
Rating: 1
Comment: Not even a star..they deserve zero...worst customer service!!!

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Name: D***** E******
Date: 2019-08-16 23:32:16
Rating: 5
Comment: Quick, easy and cheap. This is probably the only place Ill go to rent a car.

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Name: C****** J****
Date: 2019-08-12 06:11:59
Rating: 2
Comment: Very poor service

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Name: B**** K******
Date: 2019-08-04 22:07:27
Rating: 5
Comment: THE HERTZ COULD MAKE EXPERIENCE ANY WOUND BE IF O J SIMPSON WOULD RUN THROGH THE AIRPORT TO GET HIS HERTZ.

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Name: P*****
Date: 2019-07-31 17:35:50
Rating: 5
Comment: Great experience and awesome customer service

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Name: M******** G********
Date: 2019-07-28 21:09:01
Rating: 5
Comment: Very...good attention...and very cordial, their airy...and very pretty

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Name: s**** s*****
Date: 2019-07-12 00:11:12
Rating: 1
Comment: I wish I could give this zero stars. Possibly the worst rental experience of my life. I booked a regular car(Which is a ford fusion for most car companies) and they gave me a nissan altima. No problems there. The altima did not have car play so I asked them if they had any car that did. They said none of their full size cars had car play(Which is a load of BS since most cars come basic with car play) and I would have to upgrade to the next level to get car play. They did say they had a ford fusion hybrid which they showed me on stall 64 and I liked it and i told them i would pay for the upgrade to the hybrid. They gave me a different stalls key and told me it was a hybrid ford fusion (Even after i told them I had seen the ford fusion in that stall and it was not a hybrid - but they promised me it was). I go out and it was a regular ford fusion. Basically - I paid for an upgrade to a ford fusion with leather seats. Full size cars are one class and full size cars with leather seats are a different class. I hate how hertz runs its business and I will never be going back to them. Please learn from enterprise and budget on how to run a good business. Enteprise has always given me the best cars whenever I rent from them. The lady in the counter was extremely rude and not helpful at all. I give this location and hertz zero stars. They will never be getting my business again. I am sure the manager will post a reply asking me to call an automated hertz line. If he cared about his customers - He would give a direct line or email to reach him. Or maybe I have to pay for that as well since everything is an upgrade at hertz.

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Name: S***** R****
Date: 2019-07-11 18:55:01
Rating: 5
Comment: Great value on the car I rented.

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Name: S**** O*****
Date: 2019-06-29 02:31:21
Rating: 1
Comment: Same story to many people not enough service on counter

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Name: T***** L***
Date: 2019-06-23 02:28:38
Rating: 1
Comment: Not a pleasant experience. To start, the man working named Rafael said he couldn’t find our car rental reservation even though my husband and I spelled out our first and last name several times. He had to turn the screen around and it was right there. We found out mid trip upon looking at receipt that we had gotten charged the underage fee of nearly $200, when the rental was reserved under my husband’s name, and we used my credit card (I am under 25, my husband is not). I had no intentions of driving the rental car, so we called the number on the receipt and a woman promised to waive the fee for us because of the misunderstanding with the charge being made to my name. We go to return the car and we have the same man, he refused to reimburse us, even though we were promised on the phone. He was quite rude. We will not be renting through Hertz ever again. There are plenty of other car rentals to choose from at the Fresno airport, don’t waste your time with Hertz.

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Name: M* F
Date: 2019-06-22 22:00:22
Rating: 5
Comment: Same day reservation, no problem, after hours drop offs, and easy to work with.

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Name: D***** R****
Date: 2019-06-13 20:32:12
Rating: 1
Comment: Terrible

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Name: M**** K****
Date: 2019-06-08 22:52:38
Rating: 3
Comment: Price was good but car smelled something awful.

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Name: M**** M******
Date: 2019-06-06 19:07:17
Rating: 5
Comment: Very nice service!!

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Name: D**
Date: 2019-05-25 06:13:22
Rating: 4
Comment: Quick process cars are pretty well taken care of. Gas station near by to fill up your tank. Staff is nice and prices are competitive

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Name: G*** J*****
Date: 2019-05-24 00:48:05
Rating: 5
Comment: Courteous staff that took care of me.

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Name: A* G********
Date: 2019-04-12 06:50:43
Rating: 3
Comment: Rarely and this is no exaggeration do i leave Hertz happy about my experience, if iys not one thing like the gas is on empty or the car is too small or dirty. This time it was fast the rep was friendly she even upgraded me but that was no favor i am five star member im entitled to upgrades... Nevertheless i was in and out super fast.

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Name: A*****
Date: 2019-03-30 23:40:16
Rating: 1
Comment: Good customer service in person but the phone number does NOT connect to a human, after selecting options to speak to a rep it doesnt even ring and says to leave a message. Then, it immediately says the voicemailbox is full. Then, it says to press 0 for help, and finally reroutes you to the first step. It is impossible to get a human on the phone. Will change my rating to 5 stars when this problem is fixed, the service is great if you get them in person.

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Name: B*** Y****
Date: 2019-03-20 11:27:56
Rating: 5
Comment: Ive used this location many many times. The staff are friendly and fast. The cars are clean and typically pretty new. I wish you could select your own car for gold members and above, like other larger Hertz locations, but its still only about a 20 second process to pickup as a gold member if there is no line of people, and from there you just get in your car and go. There is no gate check to slow you down as you leave the airport so I guess that is one advantage to not being able to pick your own car..

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Name: S***** Z*****
Date: 2019-02-16 15:46:25
Rating: 5
Comment: So my husband and I had planned a vacation and at Alamo I had a car reserved to pick up at 7:30pm, gave the girl my drivers license and credit card. My total came out $303 so it exceed the amount by just $3 and the girl wouldnt budge and give me some kind of deal to wave that $3. Sooo something told me to try Hertz rental. The guy working got me a rental and it didnt exceed my credit, he was a huge life safer, I told him I could give him a hug. Alamo lost a customer and Hertz gain one. Because of the guy (I wish I knew his name) made it possible to get a rental. I will forever use Hertz now. Thank you for your awesome service.

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Name: M******* L******
Date: 2019-02-09 02:27:38
Rating: 5
Comment: Quick service and easy rental and return. Car was in great shape. When returning the car, I was greeted immediately, entire return process took less than 5 minutes.

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Name: C******* J*****
Date: 2019-01-06 00:28:13
Rating: 5
Comment: Friendly staff, good selection of cars.. affordable rental

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Name: P** R*************
Date: 2018-12-26 06:30:43
Rating: 3
Comment: A little pricey for a one way trip.

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Name: K*** C******
Date: 2018-12-12 19:23:39
Rating: 5
Comment: Good service and friendly staff

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Name: T** B******
Date: 2018-12-07 17:07:41
Rating: 5
Comment: I work next door to these guys. They are always busy. Friendly people.

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Name: S***** S****
Date: 2018-11-09 16:24:33
Rating: 5
Comment: This is a very convenient Hertz location right outside of baggage claim.

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Name: P*** M*****
Date: 2018-10-12 20:15:42
Rating: 3
Comment: Fast service, clean cars, the one in Fresno Airport stays open till 11-30 pm!!

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Name: D L
Date: 2018-05-28 04:38:30
Rating: 5
Comment: Rented at this Hertz location on short notice and without reservation when another rental company refused me due to their policy for active duty service members needing military orders. Showed the staff at Hertz all the exact paperwork including Driver’s License, DMV letter of extension on license, Military ID, proof of insurance, and proof of address. Was able to get a loaded Nissan Altima at a great price with no hassle despite stepping up to the window with only 20 minutes till closing time. Thank you for taking care of my family and for keeping us from being stranded. You have just won a customer over from one of your competitors! Will continue to make Hertz my first choice for our rental car needs!

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Name: J***** W******
Date: 2018-05-18 16:56:50
Rating: 5
Comment: The pickup and return of the vehicle was incredibly easy. Staff was professional and very friendly. There are no attendants for picking up the car, but there was no issue. I would highly recommend Hertz Fresno.

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Name: v m
Date: 2018-05-06 21:19:44
Rating: 5
Comment: Great cervise!!!

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Name: S****** C******
Date: 2018-05-01 02:23:28
Rating: 5
Comment: I had difficulty with a certain hertz location and made a call to transfer to another close by and was handled expertly by our representatives. A wonderful experience. Thank you Team Hertz.

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Name: D** E D*****
Date: 2018-04-07 01:56:41
Rating: 3
Comment: They hold 200 dollars.Waited while one person seemed to be coming back from her break thought it was more urgent to help a guy using the key drop for a vehicle he was returning than to help me . Even though I was there first and was picking up a rental.

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Name: M*** G****
Date: 2018-03-26 18:14:26
Rating: 5
Comment: Great service. There were no lines and I was taken care very quickly. My vehicle was ready for me when I arrived. They surprised me with a free upgrade to a full size suv to make my trip more comfortable.

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Name: S****** M******* C******
Date: 2018-03-08 22:56:09
Rating: 5
Comment: Great rates and bonuses. cars are good on gas. hertz a nice choice for your rental needs!

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Name: K***** M*********
Date: 2018-01-03 03:27:32
Rating: 1
Comment: Very dissapointed with this location. I love Hertz and am thankful another location had knowledgable and honest staff. Will not be back to this location and do not recommend.

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Name: J***** D******
Date: 2017-09-16 15:51:11
Rating: 5
Comment: Very freindly staff.

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Name: Z**** K***
Date: 2017-09-12 04:28:57
Rating: 1
Comment: Too costly. They will help you double up the total bill at checkout.

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Name: R*** L****
Date: 2017-09-02 07:34:25
Rating: 1
Comment: Had an emergency for a/c not working/check engine light from an insurance claim, was told a guaranteed type of vehicle. When arriving Richard the location manager said I wasnt a paying customer so I couldnt decide from the type of vehicle. Im disabled so I needed an SUV and he said he can only give me a sedan due to his paying customers from the airport. So I was lucked out. He was rude and didnt take me into any consideration. Do not recommend this location at all. The customer service in Hanford is the opposite they staff was so friendly I would recommend them to anyone. But Fresno airport location worst service ever! DO NOT rent here!!!!!!!

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Name: J** L**
Date: 2017-07-08 23:50:08
Rating: 5
Comment: Fast and friendly service and provided a clean, scratch-free vehicle. Car was ready 50 feet from the terminal doors, and returning the vehicle was even easier and faster.

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Name: J**** R************
Date: 2017-04-18 15:20:04
Rating: 5
Comment: Excellent service

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Name: M**** �***** M*****
Date: 2017-04-03 11:54:25
Rating: 5
Comment: Friendly, efficient & exceeded expectations.

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Name: K** S******
Date: 2017-03-16 21:08:57
Rating: 5
Comment: Car was perfect for my 2 elderly passengers, 80 and 83. Go a minivan, very roomy and comfortable. With a coupon and AAA discount got the car at a great price. Will rent for Hertz again.

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Name: S**** D*** S******
Date: 2017-03-07 16:51:00
Rating: 5
Comment: Customer service was outstanding at Fresno Airport. Car was clean and smoke free! Car had no bells and whistles, but we were happy with the price point. Thank you Hertz!

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Name: I*** C****
Date: 2017-01-27 18:44:22
Rating: 5
Comment: The best service!

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Name: R****** H*****
Date: 2016-12-24 10:09:15
Rating: 5
Comment: Flight from LAX was delayed until the early hours of the morning. Thank you, Hertz, for being there when the plane finally landed!

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Name: S******* B*******
Date: 2016-11-01 20:27:14
Rating: 5
Comment: Fast, friendly staffs, clean,

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Name: G******* A*****
Date: 2016-10-29 17:23:03
Rating: 5
Comment: Great customer service.

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Name: M********* Z
Date: 2016-10-29 12:37:43
Rating: 5
Comment: Ive never experienced any issues with Hertz. The service is prompt, Im a 5 star gold member and I literally walk right in walk right out. The front desk staff are very friendly and nice.

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Name: L*** F*******
Date: 2016-10-24 12:20:31
Rating: 5
Comment: I rented online a few weeks prior. Pick-up and drop-off were easy, the car was clean and nice. They didnt try to pressure me into buying anything else with the service, only friendly suggestions based on where I said I was going.

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Name: L H***
Date: 2016-10-16 19:10:55
Rating: 1
Comment: Reserved a car and had to wait for over an hour because they said the car wasnt ready! I was stuck in the airport waiting, missed my appointment and they refused to upgrade me or anything. If I paid for a car at a certain time, I would expect it to be there when Im there to pick it up. Talked to some workers at that airport and they said that Hertz always has people waiting for a car. That is no way to treat customers. I cancelled my rental and asked for a refund. They still didnt acknowledge me or try to make it right. Poor customer service!

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Name: J*** F******
Date: 2016-09-29 13:52:59
Rating: 1
Comment: Terrible service, extra charges and rude

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Name: H***** H*****
Date: 2016-09-26 18:15:17
Rating: 5
Comment: Good service-- -Good vehicle----Good trip---Good feeling!!!

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Name: P****** E******
Date: 2016-09-24 00:40:35
Rating: 5
Comment: Hertz is the place to rent a car. They have awesome cars very Classy service Reps. they know what they are doing I highly recommend them.

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Name: D*** J*****
Date: 2016-09-22 18:41:19
Rating: 5
Comment: Quickest, kindest and easiest rental service Ive ever experienced!!!!! Thats literally all I can say, they were that good :)

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Name: A****** T***
Date: 2016-09-20 20:20:45
Rating: 4
Comment: Nice new area at FAT, easy in and easy out

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Name: F** C******
Date: 2016-09-19 19:39:59
Rating: 5
Comment: Slight hiccup at the counter but the manager was great and fixed the issue. Car was well maintained and super clean. Ease of drop off... Will use hertz again!

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Name: T********* a********
Date: 2016-09-14 15:22:17
Rating: 5
Comment: Great!!!

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Name: M** A****** U** (*** A*******
Date: 2016-09-13 14:05:03
Rating: 5
Comment: Quick friendly service. No dilly dallying around. In, out and on your way to your destination. Thank you Hertz @ Fresno Yosemite Airport. You have the best quality personnel. I was shockingly pleased how their pleasant attitudes made me a little happier too after a non so pleasant experience with the airline. So thank you!

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Name: M**** L***** T*****
Date: 2016-09-13 00:24:29
Rating: 5
Comment: Exelent

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Name: K**** S****
Date: 2016-09-02 15:07:52
Rating: 4
Comment: Good service

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Name: M***** C*****
Date: 2016-06-16 18:10:49
Rating: 5
Comment: Had no problems with this car, just had to figure out all of the different options since all cars are not the same.

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Name: R****** W******
Date: 2016-06-14 17:40:23
Rating: 1
Comment: Charged a different rate than was quoted in the interest.

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Name: J T*****
Date: 2016-06-10 12:34:33
Rating: 5
Comment: Affordable for Memorial day weekend. Got a flat on the freeway and was able to swap cars right away! No charge for the flat! Great customer service!

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Name: M****** D******
Date: 2016-05-30 13:14:55
Rating: 4
Comment: Pick up was not very clear but drop off was very good.