Hertz Car Rental - Garden Grove - Brookhurst HLE

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Name: e******** w*****
Date: 2024-06-13 23:41:25
Rating: 5
Comment: I recently had the pleasure of being assisted by Hieu Vuong at Hertz, and he truly went above and beyond. Despite the complications with my Tesla insurance, Hieu handled everything with remarkable skill and patience. His warm demeanor, professionalism, and attention to detail made the entire rental process smooth and stress-free. Hieus exceptional service deserves high praise—Hertz is lucky to have such a dedicated employee. Thank you, Hieu, for your outstanding assistance!

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Name: E**** A****
Date: 2024-05-30 23:45:24
Rating: 5
Comment: Javier is the nicest person ever!!! i will for sure recommend him & this car rental location for service. he treated me like family which doesn’t come often in customer service 😊

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Name: T*** T***
Date: 2024-05-20 20:09:41
Rating: 5
Comment: Picked up & dropped off my rental with Hieu V. My English is not very good and he was able to help me in Vietnamese. Thank you for the excellent customer service!

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Name: D**** A*****
Date: 2024-05-18 16:59:09
Rating: 5
Comment: Extremely hospitable staff! It is better to call to ask for the availability of cars as online booking dont seem to give accurate information regarding cars available to rent (which isn’t the office’s staff’s fault so please treat them with respect and be patient!) Aside from that, everything went smoothly from getting the car to dropping it off to the airport.

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Name: C**** P*****
Date: 2024-03-08 19:34:44
Rating: 1
Comment: Poor customer service!!!!!!! Reserved a car to pick up at 10:30 when we arrive we were told that the car would not be ready for hours. Javier manager seemed not even concerned or willing to help. Had to fight to get a refund! Would not recommend!!

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Name: M****** A*****
Date: 2024-03-05 17:21:24
Rating: 1
Comment: Terrible service. I took an uber over for my reservation car rental and they told me when I arrived that they didnt have any vehicles available. My rental was for the day before my flight out of town and I had no time to be placed on a waiting list. They still charged me even though they couldnt provide me a vehicle. Id give zero stars if I could.

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Name: j*** p
Date: 2023-12-25 19:57:16
Rating: 1
Comment: Bad Service. We had a reservation and 2 days before our trip, they cancelled on us and said they didnt have the car available anymore.

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Name: M******* B*******
Date: 2023-10-23 14:24:35
Rating: 1
Comment: This location does NOT have after hours drop off and it is not indicated anywhere on the website

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Name: J***** M*****
Date: 2023-10-17 20:19:06
Rating: 1
Comment: Statefarm covered our rental car and we were told we only had to call to arrange pick-up and drop-off dates. When we got there the front desk the worker surprised us with the $50 sec. deposit which we were happy to pay BUT they dont accept cash and didnt accept the policy holders ONLY credit union debit card. When I tried to pay on her behalf we were told Only the policy holder can pay so we were left with no car and had to call our insurance claims and were informed we should have been able to pay and statefarm didnt know why they told us that so weve been sent to Enterprise. DO NOT RECOMMEND HERTZ, they will tell you over the phone everything is ready but surprise you with inconveniences once you go to the location.

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Name: J****** Z****
Date: 2023-10-14 03:38:21
Rating: 5
Comment: Very pleasant experience here. Had a reservation and Javier is awesome and gave a complimentary upgrade! The car was super clean and smelled fresh.On top of that, I accidentally left my personal key after returning the car. And I tried my luck to ask if they had my key after several days. Sure enough Javier has seen it and saved my key there! Thank you again. Will come back soon for next rental need.

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Name: D****** D****** (******
Date: 2023-05-02 16:34:08
Rating: 3
Comment: Nice folks

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Name: E**** V***
Date: 2023-03-05 15:42:09
Rating: 5
Comment: I was in and out! Fast friendly service.

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Name: P** B******* a* L**
Date: 2023-01-28 17:56:37
Rating: 5
Comment: Great service

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Name: k** n*****
Date: 2022-07-26 02:08:50
Rating: 1
Comment: It bad experience with hertz. 1st very bad customer service. We reservation 2 week advance, last minute they said NO car available. Zero ⭐.....

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Name: R**** F******
Date: 2022-06-10 16:13:45
Rating: 1
Comment: I reserved a car over a week ago. When I went to get the car a couple of hours after I said I would be there, they said because I didnt come within a half hour of my reserved my time, they cancelled it and had no car. I was told that I would have to come back after 4 p.m. and maybe they will have a car for me. Also, they do not pick or deliver. I had to go to a complete different company and pay twice as much as I should have. I will not ever use these guys because they are liars.

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Name: T** L*
Date: 2022-06-02 04:37:21
Rating: 1
Comment: Dont trust this company for business

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Name: �**
Date: 2022-04-21 15:08:25
Rating: 1
Comment: Its not even worth one star! After getting all the rental documents from the receptionist, I told them to go behind the car and collect it! The guide goes somewhere else! When I told him I was there to pick up the car, the employee said he didnt receive anything and sat quietly listening to music! (I think he was a car wash employee) I waited for 30 minutes! Finally, I wash the car and give it to you!I made a reservation at 10 oclock, but I waited for almost an hour to get the car!Shouldnt I wash the car in advance and have it wait?I used it for 3 weeks, but when I return it, they ask for a $500 car wash fee!I thought it was absurd and expensive, so they gave it to me for $100! There was some sand on the floor! I even ended up in a ridiculous situation where I had to wash the car and return it after saying I would wash it and return it!This is the worst rental car office!

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Name: E**** N*****
Date: 2022-03-15 15:17:49
Rating: 1
Comment: I made a prepaid reservation 5 days ago for a car then no car for me, an 3 hour delay option, not 100% sure for me but i only rent for a day ???I used to go to Hert in Huntington beach which never disappoints me while i live in Garden grove, :( give a try for closer location but failed. That makes sense when they have only 3 stars review. They even say anything sorry for that.

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Name: J*** w*****
Date: 2022-03-02 05:27:48
Rating: 5
Comment: Great costumer service clean respectful and will work with you I would refer to a family/friend this is the place Togo Victor is a great guy very easy going n there for you and your needs very fast

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Name: s**** m******
Date: 2021-09-14 17:37:16
Rating: 1
Comment: If your trying to get a rental car I don’t recommend this location they gave me my car a hour late and I wasted more gas since it was a bigger vehicle that I didn’t ask for. Then the car started leaking oil so I wasted my whole Sunday trying to exchange the vehicle and they still charged me another day. Victor was very inconsiderate of the situation and basically said not my problem so if you want your car rental experience to go smooth and not waste your time trying to get to where you need to go I don’t recommend this location at all!!

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Name: S**** A******
Date: 2021-08-20 20:02:42
Rating: 1
Comment: Worst experience ever! NEVER, EVER RENT HERE! Id rate a zero if I could.

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Name: T****** T**
Date: 2021-07-20 22:00:31
Rating: 5
Comment: Very nice friendly helpful staff.

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Name: D**** C*****
Date: 2021-07-09 19:41:33
Rating: 5
Comment: Good service and very friendly

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Name: J***** F
Date: 2021-05-21 06:25:54
Rating: 5
Comment: About a month or two ago I was looking for many different rental places to rent out a car for Vegas and I came across Hertz. An overall pleasant experience as I was able to rent my first car here (2020 at Toyota Corolla) without a problem and at that time I wasn’t charged a young rental fee as many other places do. Had the car for a couple days without a problem from picking it up at this location and returning it at John Wayne Airport and the price I paid for the rental was very good compared to other rental places.

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Name: K***** C*************
Date: 2021-01-01 03:24:20
Rating: 1
Comment: Horrific. Scheduled pick up at noon, arrived to find sign on doors stating closed at noon. Then why did you schedule pick up especially if paid in advance. On New Year Eve, bad for business. Fyi, we were not the only ones.

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Name: R****** D***
Date: 2020-11-07 09:03:17
Rating: 1
Comment: Ive rented a car from them 2 * I went into rent a car and they dont take debit card anymore you have to have a credit card to rent a car I am really disappointed in them I was a regular customer I no longer want their business I had call to make reservations and they said they dont take reservations walk-ins welcome only this is bad business its no wonder Ive heard theyre going out of business

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Name: G***** D****
Date: 2020-10-09 17:25:34
Rating: 5
Comment: I came in after a bad experience with the enterprise down the street who I had a reservation with. As soon as I came in Victor helped me get a car and got me setup at a moments notice. Victor was professional and very polite and I even had options to choose from. This made my morning because otherwise I wouldve basically been stranded. If your car is in for repair I definitely recommend this hertz location. Victor is a great guy.

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Name: C***** c*****
Date: 2020-09-10 19:14:56
Rating: 1
Comment: Worst Hertz location I have ever had the displeasure of visiting. Stay away

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Name: V*** D*******
Date: 2020-08-28 23:04:08
Rating: 5
Comment: Fast friendly service with a good selection of cars. They also pick u up! I highly recommend them if youre having body work done at Grove Body Shop & need a car! They are right around the corner!!!

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Name: E**** C*******
Date: 2020-03-03 22:37:43
Rating: 5
Comment: This is a small location but great customer service and very accommodating. I was involved in an accident in a hertz rental and had to exchange at this location. Victor and Sam were very helpful and professional in getting my accident reported and into a new vehicle. You guys are awesome thank you for all of your help.

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Name: L** N*****
Date: 2020-02-14 20:07:05
Rating: 2
Comment: Booked for a luxury car. Got a call it wasnt available got offered a van or SUV. Took the SUV. When I arrived, SUV not available because someone else got it and only van left.

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Name: F******** R*****
Date: 2019-10-01 22:53:03
Rating: 5
Comment: Perfect

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Name: L**** D*****
Date: 2019-08-31 19:46:30
Rating: 5
Comment: Always treated well here, it was busy because of a holiday next Monday, Labor Day, but they still do everything they can to please everyone.

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Name: L*
Date: 2019-07-13 17:19:53
Rating: 1
Comment: It sucks

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Name: H******* C
Date: 2019-06-28 20:06:46
Rating: 1
Comment: Reserve a vehicle and show up and they dont have it thats ridiculous.

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Name: b**** w*********
Date: 2019-06-03 21:59:08
Rating: 4
Comment: Great stop for car rental

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Name: J** R******
Date: 2019-05-22 02:37:10
Rating: 5
Comment: Victors customer skills are great, while I was there an elderly couple came in and had questions about there billing on there rental, he asked me if it was okay to help them, I said yes of course. He looked up there account and answered there questions in a minute. It was nice to see that he sincerely cared. Thank you.

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Name: E***** M******
Date: 2019-05-11 16:03:16
Rating: 5
Comment: Great Service Good People...

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Name: L**** L**
Date: 2019-04-23 01:01:32
Rating: 5
Comment: Outstanding customer service! Thank you Javier for making me feel like a valued customer. Great price! Great car! Super clean! (by Javier also)They definitely are my go to and I recommend them to everyone.

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Name: C***** s*** E*******
Date: 2019-03-28 20:02:46
Rating: 1
Comment: Not good would not recommend to anyone.

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Name: S**** N******
Date: 2019-03-23 17:32:16
Rating: 4
Comment: Small location but the service was quick and easy.

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Name: G******* L******
Date: 2019-01-14 18:03:46
Rating: 1
Comment: It took the 2 men at the counter at least 45 minutes to process the three clients before me for leading me to a car that wasnt properly cleaned will not come back

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Name: V******* P****
Date: 2018-11-28 11:01:42
Rating: 3
Comment: Ok

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Name: M***** S*
Date: 2018-11-16 18:24:13
Rating: 1
Comment: Horrible customer service. Javier Bustamante who works there is beyond bad. He is lazy and doesn’t care to help customer or try to work with them. We needed to pick up the car an hour before the reservation. Told us to call corporate and we did but he still refused to give us one hour earlier. We ended up making another reservation online a time earlier.

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Name: M***** H***
Date: 2018-11-16 05:12:31
Rating: 2
Comment: Exterior of the car had many scuffs/scrapes & interior had tons of stains plus a HOLE in the upholstry. Reaked of stale cigarette smoke. Windshield wipers were useless.Drop off was fine but pick-up was not. Joel made sure those of us waiting heard how irrate he was that we 3 customers all showed up in the last half hour before he was to close at noon (Sat). Then he rushed us through, handling my check out and another customers simultaneously, on 2 different registers. Outside, while I was trying to take pix of the condition of the car, he was shoving his device in my face, asking me to sign off of the pix he took. Felt rushed, for sure.I used to view Hertz as the top of the line for car rentals. That has changed, after this experience.

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Name: J**** A*********
Date: 2018-11-02 22:17:07
Rating: 1
Comment: Yes Bad

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Name: D**** S*****
Date: 2018-10-23 02:18:37
Rating: 1
Comment: Lowsy really it should be zero stars.. CLERK had a dont care attitude that I was stranded without a way to get home to Irvine and didnt offer to check other locations or any other assistance when I told him that I can do better with uber than paying his $50 a day rate.Called there CS # same attitude there.They have more than likely lost this gold card club member for good..A pig could do better service than this.Avoid this location at all costs..

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Name: S***** G*****
Date: 2018-10-16 20:49:47
Rating: 2
Comment: The staff was great, however who ever is in charge of cleaning the cars needs to be fired. Got a sonata and there was not only stains on the seats. There was coffee like slappers on the Passenger seat belt where the belt extends from. I was able to clean it will water and a towel. So I feel I need to clean the car now. I ever felt that way about a car before. Just FYI I do my own car work and work outside a lot so it’s not a germaphobia thing.

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Name: J****** G*******
Date: 2018-10-15 21:21:23
Rating: 2
Comment: They need to staff more than 1 person working the front desk. It took me so long to get the car and return it because theres only 1 person working the front desk.I was referred yo Hertz by the insurance company after my car was rear ended and was asked to call 1 day ahead to ensure they had the size car I needed (8 passenger), I called 5 days ahead and was assured everything was set. Then when I got there they only had a sedan (5 passenger). I told them I had called ahead and was then told that wasnt a guarantee...umm what?? They were finally able to get me a 7 passenger car. If I didnt have my kids waiting on me I wouldve gone somewhere else.On the other hand, the car was clean and had everything I needed.

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Name: B***** S******
Date: 2018-10-11 20:35:32
Rating: 5
Comment: Real help fall and fast

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Name: V**** V*
Date: 2018-10-05 17:04:48
Rating: 2
Comment: Good customer service and friendly staff. However, extremely poor inventory.

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Name: H** N*****
Date: 2018-09-01 09:59:11
Rating: 1
Comment: This place is trash they told my insurance before i came to rent the car i need to pay 50$ for deposit but they didnt do they charged me the protect fee 11$/day but i dont want to do that cuz insurance take care for me but they dont. Be careful when u come to rent the car

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Name: v* n***********
Date: 2018-08-27 07:56:09
Rating: 2
Comment: Car petty old 42k miles

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Name: J** A****** M*****
Date: 2018-06-16 00:43:52
Rating: 1
Comment: Horrible service. Dont go here! Bald manager unapologetic no care at all. Went to pick up car and turned into 2.5hrs wait.Our agent promise 15mins waiting time n den went for lunch without informing the Mexican guy. Mexican guy no care for customers. 0 stars

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Name: D****** A*****
Date: 2018-05-23 00:54:12
Rating: 3
Comment: Somehow the price quoted on the phone was different that the price told to me upon returning the vehicle. After dropping the name of the person who I spoke to and finding him AND offering to play the recording of the phone call we had, they were able to price me out properly.

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Name: G***** M*******
Date: 2018-05-19 20:58:55
Rating: 5
Comment: Nice customer service and cars is good conditions

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Name: M*** H*****
Date: 2018-05-03 16:54:13
Rating: 5
Comment: I was not happy with my car so they gave me another.

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Name: e* S****
Date: 2018-05-01 22:23:06
Rating: 4
Comment: Good

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Name: J*** K**
Date: 2018-04-30 23:00:02
Rating: 1
Comment: Horrible service, horrible service, horrible service.It surprises how the employees believe they are above the customers. When asking questions about what cars were available, we were told that if we ...havent driven the car we shouldnt talk as if we know what car is better....Even when we were returning the vehicle, w r were made to wait 20 min just to talk to an employee...

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Name: A**** M*****
Date: 2018-04-25 05:59:38
Rating: 5
Comment: My go to car rental

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Name: B***** �***** W********
Date: 2018-03-11 08:48:30
Rating: 5
Comment: Really easy my car has been totaled since then and I have purchased a new car however Hertz was great they pick me up they drop me off everything was done very fast very easy even with State Farm involved or they pay 80% and I paid 20%. They took a small down payment and off I went. And it was just as easy to drop it off at another location when I was done. I wish all rental car places were like this and the staff was exceptional.

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Name: M******* H*****
Date: 2018-01-20 05:22:21
Rating: 4
Comment: Great customer service always

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Name: D***** T
Date: 2017-08-21 01:14:55
Rating: 1
Comment: Automated recording is stupid to try to sell T-Mobile, insurance, and cable/internet services. I thought I was calling a car rental company. Guess I was wrong.

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Name: J** T***
Date: 2017-05-20 00:27:47
Rating: 1
Comment: They are not treat their costumes right. Not recommended

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Name: T**** L*********
Date: 2016-08-19 16:39:25
Rating: 5
Comment: Rented a van from Hertz and when I went to pick it up they didnt have a van for me. Instead they had brought a free upgrade to a GMC Yukon. This car was loaded with gadgets, DVD players for the kids and every upgrade you could possibly imagine. I was worried about gas mileage at first but in the end it got great gas mileage and the car was SO comfortable. They honored the lower cost insurance and I was extremely satisfied with the great customer service by the employees at Hertz. Everyone who helped me was wonderful. All very friendly and extremely helpful. I will defiantly use Hertz again. 😊

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Name: K** P*******
Date: 2016-08-18 19:42:48
Rating: 5
Comment: The employees at Hertz took care of me like I was family. From the time I got there till the time I had to return the car, they were nothing but polite and courteous. They will call to follow up and make sure everything was OK and that I was happy with my rental. Because it was from an accident not of my own fault I think they treated me with extra care. I dont think I dont want from another company ever again. I recommend using them to anybody who has to rent a car. Their inventory is off the charts, to the point that I am purchasing the one that I drove. Thank you Hertz Garden Grove.Kathleen

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Name: E***** C****
Date: 2016-07-06 02:01:44
Rating: 1
Comment: Mother Made a reservation 2 months in advance for a specific vehicle (a minivan) and when we arrived to pick it up, even after calling ahead to confirm the vehicle was there, all we got was a cheesy song and dance as to why they didnt have what was reserved 2 months ago and confirmed was available just 2 days prior. Seriously... A Reservation....Two months in ADVANCE!!! Very unhappy with how they handled this. Will NOT EVER rent from Hertz again. ☹️ They were rude and had a very oh well bummer for you kind of attitude with us. To top it all off, when I mentioned the tires were low on air we were told to go to a gas station and have them ( the gas station people) put air in them for us. Who offers full service options like that anymore? Thats right... No one! 14 pounds low on air in the front tires and 12 pounds low on the back tires. Went and did Hertzs job for them myself. Very disappointed with Hertz. Even more so with the folks at this location. Horrible customer service. Should have stuck with Enterprise Rental, coupon or not. Wont be back, will definitely not recommend them. Too many minuses, not enough pluses. ☹️

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Name: R*** N***
Date: 2016-05-11 18:25:00
Rating: 1
Comment: I was there for an hour with appointment and no one helped me because the landwhale was too busy taking a dump and taking an hour to help another customer that came after me.

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Name: R** D*****
Date: 2016-02-28 03:07:16
Rating: 5
Comment: Very friendly staff, great and prompt service. But the visibility of the location is very poor. Although I live just stone throw-away from this location, never knew this place existed. The corporate office must take action to create visibility. If not I loved it. The lady, who assisted was fantastic.

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Name: S*** C*****
Date: 2015-11-09 15:53:20
Rating: 1
Comment: It was horrible! She did not even do a walk through for the car with me. Then I leave and theyre is a huge Crack right in the middle of the windshield! I had to bring it all the way back and had to wait for another car...taking a total hours and a half into my road trip! It just sucked!

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Name: B****** B****
Date: 2015-08-08 19:31:55
Rating: 1
Comment: Absolutely horrible experience! Not only does he give me a car with three fourths of a tank of gas and then charges me for extra fuel when I return at the same level but then tells me I need insurance which he says the insurance company has to cover then doesnt, then charges me on my credit card. That guy that works there is a total liar make sure you have a full tank of gas before you leave or theyll charge you! And you dont need the insurance that they offer. your insurance through your own car will do. its a total scam! Then the guy tells me hell get the company to reimburse me and here it is 3 months later and I still havent been credited the money I was promised. Ill never use hertz again!