Hertz Car Rental - Hemet - West Florida Avenue

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Name: S**** J*****
Date: 2024-05-09 03:03:04
Rating: 5
Comment: Got a Chevy Malibu! Nice driving car! As always awesome customer service from the guys!

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Name: M**** S***
Date: 2024-04-30 10:50:07
Rating: 1
Comment: Bunch of thieves. I just woke up to find 850 dollars cut off from my bank. Initially gave me a car with a broken brake light so I was paying them 47 dollars a day on a multi month contract so I could take THEIR car and fix it FOR them. Charged me more than what was promised, I am already disputing another 523 dollars that was initially supposed to be less than 435 with taxes. They are extremely unethical and I’ve never seen hertz act like frauds. This is a first!

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Name: D***** V*******
Date: 2024-04-09 06:44:19
Rating: 2
Comment: We rented a SUV from Hertz which smelled strongly of cigarette. We had a long drive to and from in the SUV. We had looked into trying to change vehicles at another Hertz but had no luck. It was not a pleasant drive every time we got into the vehicle. All of us felt sick from the cigarette smell, one of us got a migraine from the cigarette smell in the SUV. I did let the person know when I returned the SUV but he said he couldnt smell anything. I know that was not true because there was no way he wouldnt have been able to smell the cigarette smell because it was way too obvious, why he didnt admit it, I didnt understand. Both people that I dealt with, picking up and returning the vehicle were polite but that doesnt help with the struggle of the horrid smell of the SUV smelling like cigarette the days we had it. We even bought an air freshener but of course, that did not help at all. We did receive a small discount for our next rental, IF we decide to go with Hertz again.

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Name: N***** R*****
Date: 2024-03-30 19:51:58
Rating: 5
Comment: I used this establishment thru my car company, Nissan Peddar and I will tell you they may get busy but when your turn comes up the car options are plenty and clean, smiles and courteous. Great offers too.

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Name: B****** & E******** H*****
Date: 2024-03-30 16:38:58
Rating: 2
Comment: The guy is nice, cant tell of hes lying to me or not about their inventory. Says that most of his vehicles are for Uber rentals, not sure what this means. Im a Presidents Circle member and they had no cars the size I reserved, he said as a member I get a free upgrade to the next class, where they only had an electric vehicle. I walked into this place wanting anything but an electric vehicle. He said thats all he had and I would need to pay extra to go to the next class up for a bigger SUV.All I wanted was a gas car, which is what I paid for! He was not accommodating at all and the selection was horrendous.Do not go here.

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Name: n***************
Date: 2024-03-11 03:49:00
Rating: 3
Comment: I have been renting from them for 6 months with no issues until i returned a 2023 ford that I was renting this week. They gave me a car with a broken sun visor which I didnt notice until I needed to use it when I was about 200 miles from the location. Returned the car two weeks later to be charged an extra $457 for a broken sun visor that was already broken when given to me. I was about to go back on monday to rent another car for a couple months more but that wont happen. most likely wont rent from them again. 3 stars for great customer service but that damage was done by a previous customer. I rent from you for 6 months straight and give you over $15k with no issues you would think I would get the benefit of doubt. They need to check their cars more throroughly during inspection is what I would recommend in the future because that isnt my job to do and if I dont look properly the $457 bogus charge is passed onto me.

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Name: c****** k****
Date: 2023-12-09 10:53:32
Rating: 4
Comment: Last trip in was quick for rental & return. Car performed great & got better than expected gas milage. Overall good experience.

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Name: T*** H******
Date: 2023-11-22 20:15:47
Rating: 1
Comment: Ive had a reservation for months. Today when I went to pick it up. I was told they had no cars. That I would have to wait 2 1/2 to 3 hours. Went to AVIS and they had one available right away. Whats up Hertz????

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Name: H****** M*******
Date: 2023-11-04 14:46:36
Rating: 5
Comment: Thank you Jacob

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Name: K**** C***
Date: 2023-10-05 02:33:19
Rating: 5
Comment: Good help for my rental car when facing cracked windshield on the way to LA

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Name: A******** P*****
Date: 2023-09-20 22:10:52
Rating: 1
Comment: Waited 1 1/2 hours to pick up reservation. One person ahead of us.

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Name: J***** L*****
Date: 2023-09-10 07:04:57
Rating: 1
Comment: I rented a vehicle for three months from them and the corporate office screwed up the weekly charges! They are now trying to collect over $1200 of payments they messed up on and charged my card without authorization 6 weeks later taken my rent money!! I made the claim with my bank and I dont suggest ever using Hertz as they messed up the billing and now want me to come up with 3 months of late fees they messed up on not me!!!Jake is awesome though he gets 5 stars!!

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Name: V*** J*******
Date: 2023-07-08 19:11:14
Rating: 1
Comment: Its a long wait. They are short of staff. One has to wait for more than an hour to get car. They are very reactive.

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Name: N***** J****
Date: 2023-07-07 19:26:49
Rating: 2
Comment: Horribly understaffed! Plan on waiting upwards of 45 mins to get service here. Shame on the corporation for allowing this.

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Name: R***** F*****
Date: 2023-07-05 22:47:13
Rating: 2
Comment: They have 3 people waiting in lobby during regular business hours. No service to check on the people waiting which means it’s going to take a long time

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Name: J***** H**
Date: 2023-07-05 17:00:34
Rating: 3
Comment: Completely under staffed at this location!!! However Jake who was working the counter this morning was awesome!! Jake is worth 5 stars, but because I waited in line for an hour and 15 minutes, I’ll split the stars.

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Name: S**** J***
Date: 2023-06-16 16:55:48
Rating: 1
Comment: They cancel my reservation 30 minutes before. I asked to talk to the manager and they put me on hold for over 20 minutes and they never answered me. I callFrom another phone and the manager answered me right away. Worse service.

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Name: J* Y
Date: 2023-05-19 04:39:41
Rating: 5
Comment: Jake is awesome, Company needs to work on their structure, but I know Jake is a great asset for them, since he was at the lake Elsinore location right at the beginning of covid he always went above and beyond, he is the man to get things resolved, thank you Jake!!! You make a difference for this company thank you!!!

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Name: H***** K****
Date: 2023-04-12 18:06:26
Rating: 1
Comment: This is just a general review for Hertz they get you in all kinds of ways if your car is a day late then they charge you your deposit and day to rent it and then when they fail to tell you that you have to return it to the same place that you picked it up from and its going to cost you an extra $300. These people are they charge more than a car payment for a day.

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Name: J J***
Date: 2023-03-18 17:20:37
Rating: 1
Comment: This customer service is still HORRIBLE, unprofessional and not accurate. Seems like i am not the only one with this experience 👇at this location. They do what they want and dont listen to the customer. They have made me lose time and money. Can some Big wig at Hertz help these two???

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Name: M******* M******
Date: 2023-01-05 17:00:54
Rating: 5
Comment: As my first time renting, they made it a great experience. They walked me through the whole process reviewing and confirming pricing.

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Name: L**** P*****
Date: 2022-12-22 17:19:48
Rating: 1
Comment: I hate this this location! In fact, if you come across this review I highly encourage you to do business with any other car rental place, except this one. Hertz is the worse. First and foremost the customer service is terrible. Each time I’ve visited this location all the staff seems to hate their job especially Eriel and Syndie. They are extremely rude and slow. No matter if you reserve a car or not it will take forever. The cars are NEVER ready for you. My last encounter, I had a reservation at 9am, arrived at 8:30am; received the rental at 10am. I had to politely decline. 10 minutes of being there I was shown the car I would be receiving, almost 2 hours later I was being brought the keys. Save your money and the headache and go somewhere else. And by the way, this is a nice version of how I was treated and what I experienced. They will never see me there again. As far as I’m concerned, Hertz needs to close that location or get new staff.

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Name: C******* R******
Date: 2022-10-17 21:41:44
Rating: 1
Comment: White woman with tacky blonde hair who was at the help desk had the worst attitude I have ever come across. She was not helpful, had a negative attitude, and definitely not welcoming. I would encourage anyone to go somewhere else because her attitude will definitely ruin your day. Don’t give this place your business or your money!

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Name: h* y***
Date: 2022-10-08 22:10:21
Rating: 1
Comment: Dont go there.they scam you .charged me for insurance when I said I didnt want any.such a con, bad cars too.

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Name: B* V
Date: 2022-08-20 17:01:44
Rating: 1
Comment: Terrible experience we always rent through here and they never have the car we originally rented. The blonde lady that helped us was super rude and had an attitude the whole time. Will start going to hertz out of town because of this. DO NOT RECOMMEND

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Name: E***** W*********
Date: 2022-07-29 18:15:32
Rating: 5
Comment: Initially ran into some issues with my payment, but with the assistance and patience of Phillip I was able to get things resolved.Great customer care and service.Took a load off my Shoulders!Thank you!

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Name: j**** e******
Date: 2022-02-02 17:34:09
Rating: 4
Comment: Location is fine. Vehicles are a little worn, scratches and dings.

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Name: K**** V***
Date: 2022-01-21 15:41:13
Rating: 1
Comment: Worst management lazy workers they give no effort this facility needs new management I hope a regional manager checks up on them

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Name: J*** R****
Date: 2021-12-21 13:28:51
Rating: 2
Comment: People are not friendly very rude

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Name: K**** j*******
Date: 2021-11-29 17:25:40
Rating: 1
Comment: The lady talked me off the phone

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Name: K**** C*****
Date: 2021-11-17 05:28:43
Rating: 5
Comment: I had no problems! Plan on renting another for Thanksgiving!

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Name: M****** B****
Date: 2021-11-17 01:12:34
Rating: 1
Comment: Never been there...got headaches with these guys!

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Name: I****
Date: 2021-10-21 23:47:26
Rating: 5
Comment: Ive rented cars from here about three times. This hertz location has kind agents. Never had any issues. One day I needed to rent a car for four days and drop it off at LAX. The price is not too expensive anymore. If you book a one-way rental it is often very expensive.

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Name: R****** R*****
Date: 2021-10-06 00:45:46
Rating: 1
Comment: Denied my rental because I wanted to use my debit card. Ridiculous

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Name: F****** A*******
Date: 2021-10-01 18:38:59
Rating: 1
Comment: Booked a car using Priceline and hoped on an Uber to get to the location. When I finally got there, they dont have the correct car size and trying to bill me additional $20+ per day. Its quite unethical business practice. If this is a problem with partnership with Priceline, this must be addressed immediately. This has caused me major inconvenience and has caused me to incur unnecessary transportation cost. The personel in front confirmed there are other vehicles however do not want to honor the pricing.Bad for business. I suggest going elsewhere.

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Name: E* B
Date: 2021-09-27 19:02:01
Rating: 4
Comment: Very good service, the boy who serves is very friendly and the most important thing is bilingual.

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Name: L***** W*********
Date: 2021-09-09 03:19:22
Rating: 5
Comment: Fast service

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Name: S**** C*******
Date: 2021-08-27 15:42:53
Rating: 1
Comment: Worst customer service ever.

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Name: D****** R* S*****
Date: 2021-08-20 04:24:37
Rating: 3
Comment: It was okay at best. Ill do say had to go thru a lot of drama and red tape just to rent a vehicle tho. Went 3 different times till finally I got a rental. If I hadnt really needed one I wouldve told them what they couldve done with their rental!😅

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Name: R***** R***
Date: 2021-08-06 18:19:56
Rating: 4
Comment: Too pricey

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Name: E***** C***
Date: 2021-07-31 19:27:40
Rating: 2
Comment: Rental was smooth. Customer service is…lacking at best.

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Name: S****** R
Date: 2021-07-15 18:55:58
Rating: 5
Comment: Amazing customer service, Sydney went above and beyond. Very much appreciated

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Name: M*** H*******
Date: 2021-06-29 01:21:38
Rating: 5
Comment: Very customer servicably. Explains everything.

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Name: C********
Date: 2021-06-05 16:55:58
Rating: 1
Comment: Went online and made a confirmation to rent a vehicle. When I arrived to pick up the car, I was told that there were 9 people ahead of me and I was on stand by. I should have called first to make sure there would be a car for me! Why would I call ahead if I had a confirmation number?! I WAS left stranded at their office. And all he could say was he understood my frustration.

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Name: c** r********
Date: 2021-05-18 22:31:47
Rating: 5
Comment: My experience with Hertz, in Hemet CA was good. Sydney, Service Associate was friendly, patient and knowledgeable. Rental car was clean inside and outside. Pick up and return process was great. Will return in the near future...

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Name: A***** P*** (**********
Date: 2021-05-15 06:02:23
Rating: 5
Comment: Service at this place was great I didnt have no issue renting the vehicle, I can remember the agent name but I give her 10+. Clean vehicle.

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Name: W****** L***
Date: 2021-04-25 09:32:51
Rating: 5
Comment: Sydney is awesome..thanks syd..

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Name: J**** R***
Date: 2021-03-09 22:15:36
Rating: 1
Comment: Worst customer service. The lady that works there has terrible customer service, like she hates her job or life.will never rent car from there.

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Name: W*** E*******
Date: 2021-03-04 02:52:37
Rating: 1
Comment: Beware, the service is terrible. Cheap cars and high rates compared to other rental car companies, and the staff rude and inconsiderate. I give this place an F!

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Name: P**** G*****
Date: 2021-02-13 19:17:40
Rating: 1
Comment: Terrible customer service, especially since Ive been a gold member for 10 years

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Name: _ j***
Date: 2021-01-24 04:20:19
Rating: 4
Comment: Rented a car here for a trip to a Vegas that I booked online then went to pick up rental car from this location. The whole process was seamless and the staff was friendly and professional. The process was easy. Go to choice for rental car for sure. Plus my discount is very helpful also.

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Name: M******* G*******
Date: 2021-01-20 20:57:35
Rating: 1
Comment: My boyfriend made a reservation since our car is in the shop for almost a month now, they returned the cash and reservation the same day and we gave up on making a reservation. 3 days later he gets an email that his trip to Palm Springs was planned, a reservation we didnt make but no charge to our account. Then yesterday we get a charge for a Hertz Oklahoma City for the amount of the initial reservation that was returned

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Name: R***** M*****
Date: 2021-01-03 22:14:15
Rating: 1
Comment: I’m very unhappy with this company I have been waiting over a month for my $50 deposit back I never got it and they said it would be released once I paid for the rental and nope never got it back I will never use this company again!!!!!!

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Name: N**** R********
Date: 2020-09-30 14:17:11
Rating: 5
Comment: Love their prices.Its better to rent the car for a whole week..

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Name: D******* D**
Date: 2020-09-17 11:50:15
Rating: 1
Comment: The Caucasian female (i believe was sydney) was very rude, has always been rude on more than one occasion. She is not helpful, even when we showed her our code when we reserved she still was very rude and short and trying to dismiss our claims, when it is on your website. I didnt pull a coupon code from thin air, and while we alwere trying to fix this flub that she did, she answers the phone and very rudely tells the customer on the other line that they need to hold and then she placed them on hold with a very rude retort. She is the worse person to be with the customers, she is always rude and not helpful at all. HERTZ YOU NEED TO RETRAIN AND REEVALUATE YOUR EMPLOYEE.

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Name: J*** V*****
Date: 2020-08-17 03:38:30
Rating: 5
Comment: Great customer service

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Name: a****** c********
Date: 2020-07-30 20:56:26
Rating: 1
Comment: I made a reservation for a pick up truck earlier at 2 o’clock close to 2 o’clock the manager from their calls me and tells me that They didn’t have a truck the best They can just give me a cargo van so I said why do you wait so long to give me a call and tell me this is that she I didn’t make the reservation with a real bad attitude I say just cancel the whole thing she said with a nasty attitude my pleasure

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Name: N****** E****
Date: 2020-07-03 17:43:24
Rating: 5
Comment: I just had a wonderful helpful experience in booking my reservation with Sydney in the hemet office thank you so much for all your help and pleasant attitude keep up the good work .

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Name: M****** K******
Date: 2020-06-15 19:21:21
Rating: 1
Comment: Sydney needs to learn customer service. I’m deeply disappointed in the service she provided. Numerous times we were hung up on, we were just trying to find the location (it moved 8 months ago but doesn’t show the new address on google). She was extremely rude when we asked about getting our reservation early. When I was waiting in line (30 minutes) I could hear Sydney in the back continuing to be rude to customers who called in. If that was me I’d be EXTREMELY embarrassed. I understand it is a busy and stressful time but that doesn’t mean you treat customers like idiots. I will not be using hertz at this location ever again.

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Name: R***** H********
Date: 2020-04-09 03:10:33
Rating: 4
Comment: Usual hertz as anywhere else.

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Name: M******* R****
Date: 2020-03-28 17:36:32
Rating: 1
Comment: I had a reservation with confirmation nu.ber for Saturday,and what a surpise i had office was closed!!!Shame on Hertz for not updating their schedule

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Name: L*** D*******
Date: 2020-03-02 18:54:19
Rating: 1
Comment: My car was in the shop so I made reservations online booked it get to Hertz location for them to tell me Well because you made the reservations within 24 hours you need a major credit card which I did not have with me all I had was a debit card and my ID and my insurance card with me. I had taken an Uber from the car dealership were my car was at to the Hertz. I was now stuck at the Hertz rental car place. The two women working in the office were super rude. When I asked why was there nothing that popped up to inform me of this when I made the reservations online they said I dont know. They way I was treated there was ridiculous when I know for fact I have more money in my bank account than both of those girls combined. Do not go to this location

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Name: A C******
Date: 2019-12-24 00:29:10
Rating: 1
Comment: This is the worst car rental company. Completely rude and incompetent people. I came with the fuel a smidge below the fuel line, were gonna charge me over $30. So I went and put gas ($5). What a joke of a company. Go with Enterprise, they actually care about their customers. Will never go to Hertz again. Never.

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Name: H*** Z******
Date: 2019-12-20 02:20:04
Rating: 5
Comment: Small office that was just recently moved to a new location. Sidney was very proactive and helpful what made the renting process very pleasant. Thank you!

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Name: M***** K* C*********
Date: 2019-11-01 16:52:30
Rating: 5
Comment: Its been two months and 5 states later and Im still appreciative of the service i received from Sydney. Shes so kind and really champions for the customer. I highly recommend working with her and renting from the Hemet location. One *tip* is to inspect the exterior of the vehicle before you pull off. We noticed a few dings when we got home but fortunately we werent held responsible for those. Air on the side of caution and do your own inspection. Thank you for the great service!

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Name: L*** B************
Date: 2019-10-30 22:04:57
Rating: 4
Comment: Good customer service.

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Name: M***** R****
Date: 2019-10-14 16:23:48
Rating: 1
Comment: The lady was very rude i get their and right away she started to give me attitude for no reason.

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Name: B*** M******
Date: 2019-08-04 22:56:00
Rating: 4
Comment: No issues

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Name: L***** B******
Date: 2019-07-22 19:09:41
Rating: 5
Comment: Very nice representative. Very helpful

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Name: L*** R***
Date: 2019-07-19 09:44:11
Rating: 1
Comment: Not helpful at all he just wanted to leave. I get it was Saturday and it was 11 am I had reserved a car online and paid for it but for some reason he didnt have anything in a SUV like my reservation said he had. I had to be driving 1200 miles and not in a little tiny car. And I still ended up leaving there with no rental car. And missed the birth of my granddaughter. Thank you so much Hertz

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Name: A** B*****
Date: 2019-07-04 15:22:01
Rating: 1
Comment: Horrible customer service! If theyre busy they dont even acknowledge you. Its been 5 days and Im still waiting for my $50 deposit. Enterprise is the way to rent a car. Hertz was my insurance option which I also let them know my horrible experience with this company.

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Name: C***** M*******
Date: 2019-06-19 23:31:05
Rating: 5
Comment: Good service got a special for the weekend

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Name: c***********
Date: 2019-06-12 10:31:54
Rating: 1
Comment: Went to rent a car had ID and Visa debit card was told I need second ID no where on the website did it say I need second ID when I reserved a rental. Went to other rental dealer way better service will use them for all future rentals.

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Name: C***** D**
Date: 2019-06-01 20:12:21
Rating: 5
Comment: Easy going people

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Name: r s
Date: 2019-05-29 23:44:53
Rating: 5
Comment: You guys are awesome thank you.

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Name: J**
Date: 2019-04-19 20:17:45
Rating: 5
Comment: Mike is a great customer service person.. thanks Mike!

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Name: A***** R******
Date: 2019-04-18 17:03:41
Rating: 5
Comment: Great service and always quick to help! Only car rental place i will go to:)

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Name: T*** C*****
Date: 2019-03-23 13:55:58
Rating: 3
Comment: Had a hybrid reserved. Did not get one.😧

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Name: C****** S*********
Date: 2019-03-22 19:09:43
Rating: 5
Comment: They really helped me out got a vehicle my size that would fit a wheelchair in it. Really dit my style. I loved the vehicke so much i will be buying one.

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Name: S**** L*******
Date: 2019-03-05 01:43:45
Rating: 5
Comment: Really great customer service. Quick, friendly. Very happy with my experience

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Name: J*** H*****
Date: 2019-03-04 21:44:27
Rating: 5
Comment: Great people very friendly and accommodating. Enjoy coming in to pick up a rental.

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Name: D***** L***
Date: 2019-03-02 20:06:04
Rating: 5
Comment: Hertz easy to deal with not like Enterprise car rental

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Name: M****** P********
Date: 2019-02-23 18:48:14
Rating: 1
Comment: Unfriendly staff, who dont seem to like thier job. Rude and short with all thier customers. Very small selection of cars to choose from. The vehicle that I rented smelled like ashtray, and unfortunately I was stuck with it for a whole week. I do not recommend this location at all, Id rather drive out of my way for another location next time.

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Name: K**** P**
Date: 2019-01-04 10:43:44
Rating: 1
Comment: Lead rep was rude ... gave us a car with no ac tried to get something next day like he advised n he stated that I needed to stop being spoiled n roll down the window! ... i was 9 months pregnant & mid summer yea hertz thanks but never again

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Name: M****** B********
Date: 2018-12-11 15:23:01
Rating: 5
Comment: First experience with Hertz, but certainly not my last. Extremely helpful staff, that moved quickly while maintaining a level of service that assured me that they werent pushing me through like cows at a cattle call. Great rates, and no push to upgrade or buy unnecessary options! These guys are now my go-to stop for all of my rental needs. Thank you John for taking care of my rental needs so professionally and making the whole process easy.

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Name: L**** C******
Date: 2018-11-22 19:09:32
Rating: 4
Comment: Great service, great guys. Very pleased.

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Name: L****** C****
Date: 2018-10-26 21:42:45
Rating: 5
Comment: Im so glad I used this agency for my car bussines they are always polite friendly and very efficient thanks hertz!!!

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Name: C**** W****
Date: 2018-10-06 15:42:33
Rating: 5
Comment: Great service! Excellent car. Easy pickup and drop off

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Name: M A*****
Date: 2018-09-12 22:26:28
Rating: 1
Comment: WORST CAR RENTAL i EVER ENCOUNTERED...COULD NOT TOPPLE DOWN ENTERPRISE IN SERVICE, COURTESY, PRICE AND EASE OF BOOKING.

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Name: M******
Date: 2018-08-30 03:37:07
Rating: 5
Comment: My second car..

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Name: D**** L******
Date: 2018-08-28 03:00:09
Rating: 5
Comment: Great customer service, look for Eriel he has the best deals.

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Name: P**** S****
Date: 2018-08-22 04:04:36
Rating: 5
Comment: Letty and her crew are amazing. Im a gold member as well as a repeat customer because of the service I receive while renting from them. I make my reservations online and Letty and her crew at this location, take it from there. This is the best rental car place in the area period. The cars are nicer and newer, which help with a carefree trip.

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Name: c********* v****
Date: 2018-08-18 14:04:00
Rating: 5
Comment: Great service, and deal when I was in a bind to have a car at the last minute. Will rent from this location from now on.

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Name: K* D
Date: 2018-08-13 23:28:03
Rating: 4
Comment: Even though they were swamped customer service was still fast and friendly. Would definitely recommend this place.

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Name: D***
Date: 2018-06-27 17:34:51
Rating: 5
Comment: The only rental place that Ill go to in town. They get busy so I pay ahead of time but Ive yet to have a bad experience in over 20 rentals here

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Name: M*** D***** (*******
Date: 2018-06-26 22:55:11
Rating: 5
Comment: Enjoyed our experience here.

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Name: M**** L******
Date: 2018-06-16 22:36:44
Rating: 1
Comment: Booked an online reservation for a car, and to be picked up. They never called or showed up to pick me up. Also tried to call all day Saturday to confirm everything, No one answered the phone. So I had to call the 800# and was told you can use credit card that are attached to a checking account.. NICE, LOVELY... They took my money no problem, but now I have to wait 7-10 business days for a refund. What a F-ing JOKE! Dont do business with a company like this. You have been warned.

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Name: C****** J******
Date: 2018-06-16 05:07:14
Rating: 5
Comment: Thank you all.....always very nice and helpful....even helped me get home...awesome!!👍

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Name: m****** m*******
Date: 2018-06-07 17:49:54
Rating: 1
Comment: Horrible the guy running the show was extremely rude. Dosent acknowledge the customers when they come in. Instead when you let him know your here to pick up your car what an attitude he says he’s busy right now to give them a minute dude I’ve been waiting 40 minutes and you’re sitting there talking about football you should be taking care of your customers after another 20 minutes I decided to check out enterprise they have the same car for $40 more but I got the customer service I deserved was out of there in 20 minutes don’t waste your time reserving a car with this place. Owner needs to look at his employees because they’re hurting his business

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Name: D** A******
Date: 2018-06-01 01:45:40
Rating: 5
Comment: Got a car fast same day in min

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Name: R**** M********
Date: 2018-05-31 17:27:19
Rating: 5
Comment: Awsome service

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Name: M****** D*****
Date: 2018-05-29 23:00:01
Rating: 3
Comment: Honestly, the people who work there do a great job, 5 stars, but Hertz isnt giving them any help or doing them any favors in this tiny satellite office in a Honda dealership. Not enough personnel, room or parking.Always a wait, sometimes you have to hunt for your rental on a big car lot and often the cars are not clean. If it wasnt for Gold Member incentives, Id go to Enterprise.

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Name: J***** C***
Date: 2018-05-24 00:14:49
Rating: 1
Comment: So my family and I have rented a lot of cars. This, by far, was our worst experience. We had a car reserved weeks ahead and they didn’t have our car ready when we arrived. After thirty minutes they brought us a car that was trashed! They offered a free upgrade... they should have offered half off! The upgrade was hardly an upgrade. Three kids and two hours late. Do not rent your car from this location. Ruined day thanks to Hertz Hemet

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Name: R******* C******
Date: 2018-05-11 15:51:32
Rating: 5
Comment: I have been renting from this location for about 6 years now. I hear all the things people say but I have no complaints. Leti is awesome. She has always been kind and fair. I know its a small office that they have and a high volume of traffic. If you do not like it, I feel like find another location.

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Name: L** N****
Date: 2018-05-10 16:14:18
Rating: 1
Comment: The lady that helped was very nice, but this has to be the worst run car rental place Ive ever experienced, and I do a lot of business travel. First, you can barely find the place. Second it took about an hour to get the car that I reserved the day before. Also there are no signs that tell you where to get your car or drop it off. The young man who brought me my car seemed completely lost and didnt show me the car or do any kind of walk around for damages. He parked it in another lot somewhere over there . Just completely disorganized and mismanaged. I will not go back there thats for sure. If you use them plan to be there at an hour or 2.Oh and I forgot I tried calling the place to extend my rental. Of course they did not answer their phone during business hours, nor was there a voicemail. I called the # on the paperwork, and of course it was outside the US. Just terribly run.

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Name: L*** M******
Date: 2018-05-07 22:39:11
Rating: 3
Comment: Rental cars are not in great shape. Tried to call office for help and they picked up phone and hung it up with out speaking. Kept trying to call them .Went to Enterprise

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Name: u*****************
Date: 2018-04-08 16:14:59
Rating: 5
Comment: MY LAST RENTAL (04//02/18) WENT NOT SO GOOD; IT TOOK ME TWO HRS TO BE PICKED UP! BUT ONCE I GOT THERE, IT WENT O.K./ THANKS TO LETTIE, JAKE, AND MR EARL!

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Name: R** R********
Date: 2018-03-24 18:16:38
Rating: 5
Comment: Nice friendly people good service

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Name: T*** G*** R****
Date: 2018-03-14 19:09:55
Rating: 1
Comment: Horrible customer service!!!!! I recently rented a car from Hertz and I pre-reserve it online once I got there to pick up the car it Took two hours before I actually was able to get into a rental and drive off they didnt even have enough cars I had to wait for someone to come to drop a car off in which they did not even have the decency to check the car before they rented it to me which ended up missing a hubcap and had been sideswiped on the same side where the hubcap was missing I wouldve been charged for that if I never noticed it or mentioned it now upon drop off which is today it took another two hours just to drop the car off in which the lady tried to charge me for those same incidentals I am highly displeased with their service I have never in my life had to deal with these kind of things just to rent a car let alone the wait time is beyond ridiculous if you have an appointment or a time frame do not rent with them horrible service they want even a knowledge you theyll let you stay on there for two hours before they even say something to you

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Name: P***** S****
Date: 2018-03-06 20:07:38
Rating: 1
Comment: To give it one star is to much, it should give a 0 option. I should have read the reviews before, but our insurance company hooked us up with them. I hate them and advise anyone looking to use them RUN, RUN RUN! As fast as you can, to another car rental. This store charged $301.74 to my card, when called about it I was told by the male rep that they did not charge $280.00 to my card and had in fact released the $50.00 deposit fee back to my card. I called my bank only to find out they not only charged $280.00 to my card it was another 21.74 cent charge to my card. I had read the reviews only after our insurance company State Farm made the arrangements. I will be contacting State Farm to inform them of what happened and ask them to never use Hertz rentals again. They charge charges to your card without our authorization. Then to add insult they deny it and blame our bank for the charges of out of the blue giving them money from our account. Whatever you do dont use Hertz or at least the.HEMET OFFICE.

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Name: D**** S******
Date: 2018-02-09 22:44:30
Rating: 5
Comment: Love them so nice especially Ariel only place we rent from goo coupon and service excellent cars

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Name: B***** F*****
Date: 2018-02-07 16:25:55
Rating: 5
Comment: Love this place, Ive been renting there for years! Letty and her staff always take good care of me! Excellent customer service. This is my go to place for car rentals!

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Name: P*** C******
Date: 2018-02-03 03:51:52
Rating: 4
Comment: I get much love from the office in Hemet. Lettey and Ariel and i cant leave out Earl.

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Name: E***** H******
Date: 2017-12-19 23:03:40
Rating: 1
Comment: Nobody picks up the phone; I keep on calling several times and nobody pick up the phone??

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Name: A**** & C**** B****
Date: 2017-12-06 03:20:24
Rating: 4
Comment: Always a good experience. Manager is great and goes the extra mile to accommodate.

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Name: s********** 7*
Date: 2017-10-25 20:11:46
Rating: 5
Comment: What can I say they have fast friendly ineffective service the Malibu I got was extremely Sharp and the rates and prices were a lot better than some of the other rental car companies in town next time I head back out to the of San Jacinto Hemet area I will make sure to rent from this Hertzs again

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Name: C******
Date: 2017-06-30 09:43:28
Rating: 1
Comment: They gave me a car that i really hate but what im mostly complaining about is that the car was not washed or vacuumed in the inside. I also found a soda can under the seat.. really?? At least clean the car before you rent it out... come on....

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Name: M*** A K******* (*** M** T*** K******
Date: 2017-06-25 01:45:12
Rating: 1
Comment: MAJOR issues here. First of all when I arrived to get my Luxury Car was not ready on time, the personnel did not acknowledge me with a welcoming attitude. More like Im busy, Ill get with you when I Can! When the guy arrived to deliver the car, I got in and it smelled like sweat! Yuk! I stopped to get disinfectant. My Sirus radio was not active.Then when I went to deliver it back, the lady had a real similar attitude, until she figured out who I was. Then she made a poor excuse for the Sweat smell and said its the car cleaners people WOW! It was her driver. She made too many excuses and gave me a HUGE $40 discount hahaha and then I had to pay $8 for a TAXI to get 1 mile home!!! WOW!!!

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Name: J****** D*******
Date: 2017-05-10 22:07:54
Rating: 4
Comment: So far so good.

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Name: N** L
Date: 2017-01-18 16:15:15
Rating: 1
Comment: PLEASE READ BEFORE YOU COME HERE!! These Jerks rented my husband and I a car which had expired tags which we did not notice until we got pulled over by a highway patrol! When we told them this when we returned the car they just flat out denied it. And then to top that off they never gave us back our $200 deposit!! We have called corporate and their office so many times and nothing! They say the check is in the mail or say they gave it back! Nothing in the mail and definitely nothing in our account! Thats $200!! Gone! And nothing!

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Name: K**** N********
Date: 2017-01-17 09:07:00
Rating: 5
Comment: We rent cars from Hertz several times a year. Always a good experience.Staff is great and we have had very few minor concerns over the past many years.. We will be renting again soon.

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Name: M****** U*****
Date: 2016-12-17 16:14:32
Rating: 5
Comment: The ladies there are great and put up with so much on a daily basis. Whenever theres been anything wrong with a car I went to rent theyve made sure it was made right and they really seem to enjoy talking to people overall.

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Name: T****** W*******
Date: 2016-10-06 15:11:03
Rating: 5
Comment: Letty Marroquin, is a great person. She is very genuine in the job that she does for the public. She goes over the call of duty to make sure that you are happy and satisfied Letty, really enjoys her job. I chose to leave enterprise and come over to Hertz all because of the great customer service provided on many occasions from Letty. She is patient and understanding of your needs. She is a wonderful, Hertz is lucky to have an employee such as Letty. Keep up the good work!

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Name: D**** M*****
Date: 2016-09-22 04:19:36
Rating: 5
Comment: Office staff was very friendly and pleasant to work with. The van was ready but didnt have the GPS I ordered over 6 months ago with the reservation so dont expect a GPS to be in your car from the Hemet location as was told I would have to exchange the van myself at the airport, which was something that I didnt want to do so had to do the map thing myself. But will remember next time just wish I was told first.

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Name: M M****
Date: 2016-09-20 23:50:02
Rating: 2
Comment: Hertz is probably 4 stars, but Im knocking off a couple because of the cheesy car sales vultures that always hang around just inside the door and accost you both coming AND going. Go away you bottom feeders!

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Name: R* N***
Date: 2016-09-17 19:48:50
Rating: 1
Comment: If there was less than one star, Id give it a -10. I completed an online reservation, arrived to Hertz location they did not honor the reservation, instead they downgraded the vehicle. I told them this was not as agreed during the reservation. She (LETI) gave me the I dont GAF attitude, then she quickly cancelled my reservation during my complaint to her. I asserted my concerns that they should have upgraded me, not downgrade if they didntt have the agreed upon vehicle. I couldnt believe this type of conduct and attitude from a major corporate employee. I was left stranded with my luggage with no vehicle, but worst off i had places to go. Dont trust them with your business, I know I never will again. I will definitely pass this on to our business affiliates. Trust me, we will no longer support such a business who treat people as # 2 instead of #1 as their corporate commercials claim.

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Name: R***** G*****
Date: 2016-08-04 19:27:32
Rating: 5
Comment: Fast friendly service & loved the price!!

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Name: M**** S********
Date: 2016-07-06 23:45:01
Rating: 1
Comment: I rented a car from Hertz while my car was being repaired. After returning my car they continue to call and put charges on my account stating that i did not return the car. I have made several attempts to clear this up and it still hasnt resolved the problem!

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Name: J** G****
Date: 2016-06-07 23:54:35
Rating: 1
Comment: Still waiting for our car it has been 45 min and now has came and talk to us. Tried to call 800 number, how convenient dont take complaints

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Name: P****** C
Date: 2016-06-03 14:51:00
Rating: 5
Comment: Ive used this hertz location many times over the years. Always have gotten into a nice car. Here is a tip they told me last time, its usually best to make your reservation online because the rate is much better than if you do it as a walk in, in person and for me its always worked like a charm since. I do wish they had a larger fleet of vehicles though as it seems they run low often of certain car classes.

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Name: S***** J*****
Date: 2016-05-28 23:27:55
Rating: 5
Comment: Hemet hertz rental car was very nice and helpful no drama easy to rent from would gladly rent again from them

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Name: N***** F*****
Date: 2016-05-24 23:04:21
Rating: 5
Comment: Over all it was easy and i got great costumer service.

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Name: J**** D******
Date: 2016-05-16 18:42:21
Rating: 5
Comment: Representatives very personable. Gave us what we wanted. Very competitive rates

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Name: N****** M****
Date: 2015-12-05 13:51:05
Rating: 1
Comment: Im haveing problems with my bank account they keep on taking money from my account :(

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Name: F**** C****
Date: 2015-10-26 01:01:35
Rating: 5
Comment: The staff make it very easy good job everyone there should get a very good raise, if u want to keep making good money

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Name: V G******
Date: 2015-09-12 17:38:53
Rating: 5
Comment: Staff is the great here.

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Name: V**** C****
Date: 2015-08-21 18:35:49
Rating: 5
Comment: Very helpful reps! Received discount. Really clean, pretty rental. Even drove me home after I returned car. Terrific service! Will rent from them again! Thank you!

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Name: q****
Date: 2015-06-25 18:30:57
Rating: 1
Comment: My wife and I rented a small compact car from Hertz to travel to Arizona for the following days: 17th-22nd. We rented the car in Hemet on Carriage Circle (cross streets Warren and Florida). The employee working at the car rental was not very friendly. She did not make us feel welcome or even showed any interest in us being there.The car had a terrible smoke odor, which the employee did not address. We decided not to make a fuss of it as we had a long driving day ahead of us. The car was given to us with a half-tank of gas. We were notified about this ahead of time. I have never received a rental car with a half-tank of gas. We were driving a long way (700 miles), so having to fill up the car before we began our road trip was an inconvenience for us.The car trunk did NOT work on the second day for some reason. I thought it was jammed by the ice chest, but that was not case. Being a mechanic, I tried a few troubleshooting steps to solve the problem, but nothing worked. This was a great inconvenience for us because we were not able to get to the ice chest, unless we took everything out of the car (tents, camping equipment, folding chairs). We were, of course, not prepared to this every time because of the hassle of unloading and loading everything. Instead we tried to squeeze our arms into the ice chest through the back door. As you can imagine it wasnt the easiest thing to do in a small compact car, loaded with cumbersome and heavy camping equipment.I tried to call the numbers on my rental agreement, but only got frustrated by the calling system. There was nothing that we could do even if I got through to someone because we were on a tight schedule to meet people at Monument Valley.Im very disappointed with my rental. Some kind of compensation would be appreciated.

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Name: H****** C*****
Date: 2014-11-30 09:27:49
Rating: 1
Comment: They stole 218.00 from us! The manager Jason agreed that the charge was a mistake! An a month later we still have not been refunded our money! Now our kids wont have any Xmas gifts because Mr Jason at hertz pocketed our Xmas savings! :-( we have called corporate and there waiting on Mr Jason so send the papers weve gone into to the store an Jason slips out the back!

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Name: G**** G*****
Date: 2014-07-19 16:54:34
Rating: 1
Comment: I WAS PUT IN A DEATH TRAP!! The car was filthy inside and out. The inside was full of dog hairs, the outside had not been washed in which looked like weeks. As soon as I turned car on it said oil change required. I overlooked these things since I had somewhere to be. Halfway to my destination a tire popped. I called my AAA and they changed it. The guy told me one of the other tires was so bald it was going to pop also. I called customer service, the Hemet office, Roadside assistance and the only thing they could tell me is the next place to trade your car is 2 hours and 50 minutes away. I had to drive the vehicle with the spare and a completely bald tire. I was given the run around from everyone I spoke to. As I thankfully arrived safely to my destination, I found out by the Phoenix Hertz that I wasnt even given a contract. The only thing I was handed was the vehicle inspection form. I will never go back and recommend you stay away form Hertz in Hemet.

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Name: J*** P****
Date: 2014-06-28 04:35:21
Rating: 1
Comment: ***THIS PLACE IS A JOKE*** Heres the break down. I needed a car this weekend due to mine being in the shop. I had plans with my daughter for a fun father daughter weekend. I made my reservation online and set an early appointment at 2pm just in case there was any issues I would have time to straighten anything out. I paid for the weekend online, I received a confirmation email stating all charges and the amount due at the time of pick up. Smooth sailing so far. I arrive at Hertz about 15 minutes before my scheduled reservation. I wait around until 2pm (the time of my reservation) sit down in the office, go through all the normal procedures, give them my licence, they run my credit card, everything is good. Time to get a car, then they decide to tell me that THEY HAVE NO CARS!!! They tell me I should go home and that they will call me when a car comes in. They informed me that when I come back, we will do a quick walk around and Ill be on my way. I then go home (30 mins away) sit on my couch, then get a call. My car is ready. I then call up another friend and arrange a ride. I get back down there just after 530pm, they then have me sit in the waiting room until after 6pm. I get called in then they decide they need to go through the whole process again, get my licence and run my credit card. This time they tell me they need an ADDITIONAL $200 for the deposit. I told they I only put enough money on the card to cover the total price of the rental and an additional $100 incase I decided to get any insurance. I was never at any time informed of a deposit. The confirmation email CLEARLY states that my card will be charged $55.08 at time of pick up. I was then told that they would be unable to help me. So NOW, here I am, stuck 20 miles from home, no car, my ride dropped me off and was already back at his house. I have no way to get my daughter. They kept me waiting so long that all the other rental places were closed. Not that I could even rent another car because I was already charged for the rental from Hertz!!!P.S. Corporate office is closed on the weekends!P.S.S. I rent A LOT of cars while I travel for work which is VERY, VERY often!!! I typically deal with Enterprise. Decided to give Hertz a shot. WORST DECISION EVER!!!

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Name: M*** M
Date: 2014-02-11 19:25:34
Rating: 1
Comment: I made an online reservation for a 1-week rental to pick up a Nissan Altima (or similar) at this location. First, it took me two times around the block to find the location, as there are no signs on the building visible from the street unless youre driving from one direction and happen to look over at just the right time. Then I got into the office (again, no signs to find your way through the car dealership and into what appears to be just another office) and mentioned my reservation. The girl looked it up, seemed pretty disinterested, and told me they had one car in unless I wanted to wait until more returned. The car they had in was a compact. She told me it would be $132, $3 less than the Altima was going to cost me even though its 2 or 3 levels below, by their availability list. I told her no thanks and I went across the street to Enterprise and got a Focus for $10 less. I did ask her what the point of making a reservation was and she told me it was so they would know how many cars they had to order. Again, what is the point? Why should I make a reservation with Hertz if it means absolutely nothing when I get into the office?

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Name: D**** H*****
Date: 2013-12-12 23:52:42
Rating: 1
Comment: Called a week in advance to set pick-up and drop-off. The day I arrived at my rental they said they would not pick me up. WTF!!!

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Name: S***** M*****
Date: 2013-08-22 23:59:23
Rating: 5
Comment: Good service

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Name: S******* T*****
Date: 2012-08-08 20:34:43
Rating: 5
Comment: I wish i could give something higher then a 3. me and my husband went to Avis and they wanted a CREDIT CHECK and a DEPOSIT just for a rental car. Got in and out of Hertz with keys in hand and NO DEPOSIT in 15 min