Hertz Car Rental - Ontario - East Jurupa Street

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Name: c****** n*****
Date: 2021-05-16 16:25:29
Rating: 1
Comment: Bad customer services when you need help,keep charging my card for things my insurance state farm pays for, lm not for sure all Hertz are the same

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Name: p***** c******
Date: 2021-05-08 04:55:51
Rating: 5
Comment: Excellent service,

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Name: E***** M******
Date: 2021-05-06 17:37:39
Rating: 1
Comment: Very poor service, unfrendly staff. Horrible experience.

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Name: a**********
Date: 2021-03-26 01:06:16
Rating: 5
Comment: Amazing experience. Ricardo was the best. Took care of me and my 6 kids on a trip to Vegas. Rent with him. Thank you Ricardo

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Name: a**** h****
Date: 2020-09-15 20:39:17
Rating: 1
Comment: This place they told they had pickup and dropped off service but they were you asking for the service the driver is at launch all the time por customer service

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Name: j** l*****
Date: 2020-06-05 18:10:06
Rating: 5
Comment: Geat

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Name: B**** C**********
Date: 2020-02-12 16:37:32
Rating: 1
Comment: After making a reservation a week in advance and having confirmation that the vehicle would be ready by 0800, they had nothing upon arrival. Because I was dropped off expecting my vehicle to be ready to go, I had to wait while they had one delivered. I’ve never had a problem like this from Enterprise which will be my obvious choice the next time I need to rent a car.

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Name: D**** Z******
Date: 2020-01-14 20:42:22
Rating: 1
Comment: They don’t go by order. There was a lady who came after me, and the employee seems that she knows her personally and called her before me. The other employee noticed that and noticed that I had noticed what happened so he apologized in advance before I say anything. I was there for a long long time just to return a car

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Name: S**** C*****
Date: 2019-11-13 18:33:29
Rating: 5
Comment: MARIA IS AWESOME, BEEN HERE TWICE NOW! HER CUSTOMER SERVICE IS GREAT

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Name: J****** M*****
Date: 2019-11-09 18:40:37
Rating: 1
Comment: No sense of urgency. They had three employees in the office and it still took them over forty minutes to help the three people in line in front of me. All I needed was to pick up a car I had reserved. I’m used the airport where they actually get you to your car quickly so this was very frustrating. Save yourself some time and ditch this place for the hertz at the Ontario airport.

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Name: A****** O*******
Date: 2019-11-08 00:23:49
Rating: 1
Comment: Was my first time renting from this company and will be my last time. Tried to resolve an issue but the agents couldnt resolve it, so was given corporate number with the same results. Also find it Strange customer service number is 8am til 4pm, when other companies have it 24/7. I dont recommend renting from this place.

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Name: C****** C** C*****
Date: 2019-08-28 20:14:55
Rating: 5
Comment: Jose was so nice and professional he made it so smooth for a long term rental.

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Name: J********* C*****
Date: 2019-08-06 01:17:09
Rating: 4
Comment: I like the service

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Name: G****** L***
Date: 2019-07-02 22:26:23
Rating: 1
Comment: 7/2/2019I spoke with a Rep. Named Rodney I set up a3 pm pick up for a 12 seat Econoline he had confirmed that they had one reserved for me. When I get there I was told they did not have one.👎🏿👎🏿👎🏿👎🏿👎🏿total waste of time .

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Name: N****** T*****
Date: 2019-05-25 16:39:22
Rating: 1
Comment: Theyre so slow here, OMG. The Arab dude that works here is the dumbest and rudest manager on this planet. Avoid Hertz at all cost, no wonder Enterprise dominates their market, because Hertz is mediocre.

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Name: F******* B******
Date: 2019-05-24 23:01:19
Rating: 1
Comment: Great Vehicle //. Service.... not so muchWent in to pick up an “economy car”. When i got there i was told they didnt have any vehicles and that they were waiting for some customers to return. —- how long before they return. .... well, i dont know....- finally the lady (assistant mgr or something like that) told me that she had two vehicles available but i had to pay an additional amount for those.:-: Long story short; i was given a bigger vehicle (a gas guzzler, Ram- with a Hemi) for the same price.Upon return the same asst. manager lady person took me back to the dealership to pick up my car (less than a mile). SHE GOT LOST.HERTZ needs to get better people that can run their rental offices.

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Name: T** M***
Date: 2019-04-08 19:59:22
Rating: 1
Comment: No car available even with reservation afther waiting 1hour to “check” if any other car available 0 stars

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Name: m****** e*****
Date: 2019-03-22 19:17:27
Rating: 1
Comment: Worst experience on the phone while trying to reserve a vehicle guy hung up on my face 🤷🏻‍♀️

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Name: c**** m*******
Date: 2018-12-29 19:52:43
Rating: 2
Comment: To many additional fees

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Name: P****** ;**
Date: 2018-11-24 14:05:31
Rating: 5
Comment: Good service, friendly staff

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Name: R***** W*******
Date: 2018-11-18 17:03:45
Rating: 5
Comment: Hertz over sold at that locaton and there were a lot people expecting to get a car becaues we all had reservations. They were short on staff. The employees kept us up to date on how long it would take to get a car. I had to wait for about 2 hours for a car. But, they upgraded my car and took money off of my bill at the end due to the long wait.

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Name: v*******
Date: 2018-11-08 23:58:43
Rating: 1
Comment: Disappointment. No cars at the airport (ONT), no cars at off site location (even with reservation.) One person dealing with the situation.

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Name: S************
Date: 2018-10-30 02:16:06
Rating: 1
Comment: Slow service. Make sure they actually take CLEAR and CLOSE UP pictures of any prior damage, they will try to blame you otherwise! The last time Im renting from this place. Also dont ask them to pick you up, they are going to be significantly late.

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Name: F*****
Date: 2018-10-01 22:55:53
Rating: 1
Comment: Old Dirty cars, terrible customer serviceNever coming back

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Name: L***** C*****
Date: 2018-09-23 05:00:09
Rating: 5
Comment: Excellent service!

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Name: G** M*******
Date: 2018-08-05 05:47:52
Rating: 3
Comment: Picking someone up

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Name: G***** G*****
Date: 2018-08-01 05:49:19
Rating: 5
Comment: Im a frequent customer at Hertz and when I need to extend my rental weekly or need help, DARA is the greatest customer service I have ever met. She is a people person and cheerful. She makes me happy driving a Hertz car.

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Name: C****** C********
Date: 2018-07-27 01:11:52
Rating: 3
Comment: The Ontario facility was very helpful and good prices. Airport prices WAY too high

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Name: c********** s*****
Date: 2018-07-26 16:14:42
Rating: 5
Comment: Great people, kind of crowded at times other than that a great place

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Name: j*** h*****
Date: 2018-07-11 01:05:52
Rating: 5
Comment: They are very professional and give each customer the attention needed.

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Name: S****** G*******
Date: 2018-06-19 00:10:30
Rating: 1
Comment: No car for my reservation

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Name: 2** H**
Date: 2018-06-06 18:44:15
Rating: 5
Comment: There were some delays, but staff & management did what needed to done to get going. Great crew!

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Name: A***** R******
Date: 2018-05-11 18:38:30
Rating: 5
Comment: Went to rent a car at the airport come to find out u need an actual credit card..i was referred to Hertz ontario and the accepted debit/credit card..they were able to rent me out a truck asap..the Mir ing of my trip!

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Name: C
Date: 2018-05-05 19:44:01
Rating: 3
Comment: The only place we could get a car, it was during a holiday, but they worked with us. Not much of a selection because they dont have a big lot. Had issue because we ended up having to use them long term.

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Name: L*** S*****
Date: 2018-04-09 07:07:36
Rating: 1
Comment: They quoted me one price and when I got to the rental agency they gave me an entirely different price. It was over 90 more than originally quoted. Then they gave me a return location of over 50 miles away and no offer to bring me home. When I told them at the counter that location would not work for me they told me to just return it to the location closet to my home. I did that and they charged my credit card $900 and they kept my $250 deposit! This was a huge mess! It took two weeks to get my money back. I would like to add that the only reason I got my money back was because I fought them all the way through an investigation..I would not recommend this place to anyone.

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Name: A****
Date: 2018-04-08 17:45:58
Rating: 5
Comment: Easy to rent. No CC required. Debit card with $200 deposit.

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Name: J****** P***
Date: 2018-03-22 13:42:30
Rating: 4
Comment: Maria did a good job.

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Name: a***** q**
Date: 2018-02-16 19:57:18
Rating: 5
Comment: Everyone that I interacted with was so nice and accommodating. Even though they were busy and there was a bit of a wait, every one of the staff kept their cool and was incredibly friendly to all of the customers. Honestly, it was a highlight of my trip and didnt mind waiting. I was just happy to be off the plane lol! Thank you again for your service, yall.

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Name: R****** F******
Date: 2018-02-12 06:29:16
Rating: 1
Comment: The worst place to go ever

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Name: S*** I*****
Date: 2018-02-03 19:28:33
Rating: 1
Comment: I’m not happy at all; they would not honor the reservation. This place sucks!

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Name: c****
Date: 2018-01-18 22:54:53
Rating: 5
Comment: The staff is very friendly and helpful

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Name: B****** E
Date: 2018-01-17 23:10:42
Rating: 5
Comment: Ive rented cars before but never with Hertz. AAA gave a huge discount for booking with them so I couldnt possibly say no! I actually went to the wrong location and was running incredibly late however when I got there, they didnt rush me out or anything even though it was 10 minutes to close and they were almost going home for Thanksgiving. Instead, David patiently talked me through everything I needed to know about my rental and showed me the car. I was surprised to know they upgraded my rental at no additional cost to a much nicer car for no reason at all! It was the sweetest gesture and Ill never forget that! I will definitely come back again to this location for all future rentals thanks to their professionalism and kindness ^_^

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Name: B***** S********
Date: 2018-01-16 20:57:20
Rating: 5
Comment: LOVED IT!!GREAT SMILING AND GREETING SINCE THE TIME I STEPPED IN THE DOOR!Sophia also helped me with my AAA discounts!!I GOT A GREAT BARGAIN!!

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Name: R*** V*******
Date: 2017-12-20 18:44:33
Rating: 3
Comment: Expect about an hour wait for your car. The staff are awesome though.

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Name: A****** T*********
Date: 2017-12-19 21:14:56
Rating: 1
Comment: Went from 300 to 500 and they did not honor my reservation! Total Scam! Made reservation months ahead of time and when it come time to rent the car they say price has went from $296 to $500 and i cant get the car until the following day! Dont bother renting from them if the price looks good as they will bait and switch you. I plan on leaving negative reviews on many hertz and sending a letter to corporate.

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Name: M***** V*********
Date: 2017-12-17 01:16:48
Rating: 4
Comment: Good customer service

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Name: M P
Date: 2017-11-27 21:46:37
Rating: 5
Comment: Amazing customer service, and personality. Both employees there were quick to help and easily understandable.Amazing place to conduct business.

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Name: C***** B****
Date: 2017-11-22 22:55:51
Rating: 1
Comment: Don’t do it. Poor experience. They close early with no notice to customer. If you are late do not expect the car you paid for. They tried to up charge me $10 per day because they gave away my car when I arrived about 2 hours after reservation time. Take your business elsewhere.

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Name: c b
Date: 2017-11-20 01:47:56
Rating: 1
Comment: Horrible service. They didnt have the car I reserved but tried to charge me double for a mini van. I went over to the airport and got a way better deal.

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Name: B***** A****
Date: 2017-11-09 17:16:57
Rating: 5
Comment: First time to rent a car at Hertz Ontario and it was a hassle free experience. I immediately signed up to be a gold member after. Thanks to the staff for making my experience great!

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Name: g****** W****
Date: 2017-10-25 06:37:20
Rating: 1
Comment: Worst staff, they ain’t know what they doing. Make sure you check price deduction and confirmed before you leave the counter. Manger and all the staff pretend they are busy, but not. One * is even more for this place. They make you wait, steal money, to much lazy staff. God bless.. Jesus. Prefer enterprise or any other car rentals or even some other hertz.

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Name: D****** 4**
Date: 2017-10-15 03:20:51
Rating: 4
Comment: A conveniently located car rental company on the corner of Jurupa and Milliken. Great customer service and easy in and out.

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Name: L***** B*****
Date: 2017-09-30 15:57:24
Rating: 5
Comment: Love them.

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Name: m** v
Date: 2017-09-30 00:39:36
Rating: 1
Comment: Get double charged for a cleaning fee.call to speak with the manager, put on hold for like 5 mins then told hes gone for the day & wouldnt return until Monday. was asked what the issue was and told them they charged me twice, they denied it. i say really?! then how come there are two transactions on my bank statement?? they proceed to tell me let me dig deeper & find out, whats your #?currently waiting on a call back. predicting they will disregard and leave for the day & not call me back because they close in an hour.horrible customer serviceshould be no stars*** just like i thought, evade their mistake, then go home for the day.this is how you do business?? BS

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Name: C****** C*****
Date: 2017-09-22 20:12:23
Rating: 1
Comment: Gave me a car on empty. Had to go to gas station immediately after leaving the parking lot. Gas light was on.

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Name: S**** E*******
Date: 2017-08-25 03:31:43
Rating: 3
Comment: Very accommodating very friendly

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Name: D*** G******
Date: 2017-08-03 21:51:28
Rating: 5
Comment: Everyone was very helpful and nice there was not a long wait to be helped and the price was a lot better than at the airport as long as the hours they are open fits your schedule.

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Name: M****** S***
Date: 2017-07-31 15:01:06
Rating: 1
Comment: Ive been here many times and today I show up to rent a car after having to leave my car at the dealer for service and I get a rude woman helping me. The car I want is completely clean and ready to go but she insists that it needs to be cleaned and that I wait 30 minutes which theyve never made me do before.

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Name: M*** C*******
Date: 2017-07-26 16:09:59
Rating: 1
Comment: Some of the worst customer service Ive ever experienced. Still in shock at how disengaged the woman was when we couldnt rent our car.

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Name: L****** N************
Date: 2017-07-08 05:21:32
Rating: 1
Comment: They closed at 12 noon. They would not honor my deal at other Hertz locations. Very inconvenient.

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Name: J***** F*****
Date: 2017-06-22 20:20:20
Rating: 4
Comment: It has plenty of space to park.

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Name: G******* R******
Date: 2017-06-08 15:37:53
Rating: 5
Comment: The best places ever good service

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Name: A******** S*****
Date: 2017-05-18 00:12:56
Rating: 4
Comment: Rent a Jetta $45 for 2 days. Car wasnt ready when I arrived. It needed to be vacuumed. Car was decent. After returning the car, I asked if I can be dropped off. Since they will only take customers within 5 miles, they checked the address of where Im going. They said I cant get a drop-off ride since its 5.7 miles away. I asked her if they could just drop me at the 5 mile mark since .7 miles is a huge difference, Ill just walk from there. She told me she will try to get me a drop-off ride. She told me to just wait for the driver. I got a drop-off ride 10 minutes later. Royce was the driver. He was cool. He said .7 miles was no big deal. Thank you Royce. It wouldve been 5 stars if the female rep didnt give me a hard time.

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Name: D****** T*********
Date: 2017-05-17 16:07:20
Rating: 5
Comment: Always helpful, personable and professional!!

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Name: K**** J******
Date: 2017-04-22 16:54:28
Rating: 1
Comment: Rented a car..called several times to confirm, no answer. Other location said they may not have any cars because they were busy last night. I find it difficult to experience quality customer service anymore. Back in the day, you booked a reservation and the company delivered on their word...not anymore.

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Name: D***** D*********
Date: 2017-03-15 17:50:03
Rating: 1
Comment: Had a reservation and there are no cars here and no ETA on when Ill get a car.

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Name: J*** S********
Date: 2017-02-26 03:23:31
Rating: 5
Comment: Friendly

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Name: F**** R****
Date: 2017-02-19 05:22:53
Rating: 5
Comment: Very affordable rentals customer service is the best i prefer to drive to this location because they have the vehicles i need & they work with you best customer service i encountered so far thank you so very much.!!!!

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Name: S******* C*
Date: 2016-12-29 00:59:18
Rating: 1
Comment: Liar company, be careful what you sign there is a forced fee

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Name: L*** A**
Date: 2016-12-03 19:11:33
Rating: 5
Comment: Lovely

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Name: E***** C********
Date: 2016-08-13 00:29:15
Rating: 1
Comment: Service is so slow and the receptionist leaves you on hold and forgets you are there. Only two receptionist in this location.

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Name: m******* O******
Date: 2016-06-06 22:02:29
Rating: 5
Comment: I have been using this location for the past few years on a regular basis. I have never had a bad experience. Everyone is always professional and nice. On several occasions they have gone out of their way and gone above and beyond to accommodate my request. I love the staff at this location.

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Name: K***** L**
Date: 2016-05-25 00:52:12
Rating: 2
Comment: When I first went into this offiice, it was quite small, I was greeted, and the staff was friendly. One was busy helping the customer while the other was helping with another customer on the phone checking rates. They informed me that they will be with me as soon as possible. It was a good 10 minute wait, I was expecting for them to ask me if I had a reservation to move the process quicker. The rental process was decent, I think there was another individual working there who was helping another person move the fridge? But no point were taken off because of that, I dont think he had another computer or terminal to help me even if he wanted to. But, when lines got long at Enterprise, I do recall where an agent would walk me out with a couple of keys and inform me which car I would like to rent instead of having me just wait in a long line and to start the paperwork. The selection of the vehicle were limited to 1 of each of the category. I had put a hold on an intermediate which happened to be a Hyundai Elantra, when I did the walk around, it looks like it had been in a slight fender bender and the rear bumper was sticking out a little bit on the right rear wheel well. Yes just a little bit, but I did not the bumper to strip off while I was driving down the Highway at a constant speed for 5 hours plus. It has happened before so I informed them this vehicle is deemed hazardous so I will not accept this, maybe a little eye roll was given to me ... but safety is an issue to my family and I.I was then given another alternative, which I am sure would have been the same price for a smaller size which is compact even though I paid for the upgrade for midsize which was for a Scion XA in which, I know I am unable to put my pregnant wife and a car seat for my child to sit comfortably.To which I asked do you have any other vehicles, she said let me go back in and check, mind you the parking lot is very small. If you dont know the inventory of what seemed like 3-4 cars in the lot was a bit frustrating. So we go back and she said, we have a Toyota Camry, I said fine we will take that. In my mind, a free upgrade would be nice because the other vehicle didnt seem safe. She said it was going to be $15 more. I said can you make it $10, she said no at first, then asked her co-worker to which she obliged. I just didnt know it was going to be $10 a day.In my mind Sonata, Elantra vs. Toyota Camry, same thing, didnt I reserve a Midsize, not a compact. I thought they could have handled this issue more professionally when I told them the car was unsafe. I asked about the oil and maintenance, tire pressure, etc and received a response of they get maintenance to their respective mileage, fair enough, I wanted to check the oil level but I dont think she was having it. So I rented the car the car runs great, funny thing was on my trip back home, the Maintenance light came on for a brand new Toyota Camry at 4689 miles or something. I was rather surprised.

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Name: J*** D
Date: 2015-12-18 01:47:44
Rating: 1
Comment: One of my coworkers required a rental while her car was being repaired. The repairs took longer than expected. Arrangements were agreed upon by Hertz this morning for her to keep the car one more day. The story from Hertz changed this evening, requiring her to return the car today before close of business. Not only did they deny having the conversation which I witnessed, they also threatened her with an additional $200.00 charge if the car was returned the following day, contradicting the agreement they made with her this morning. I think they should consider changing their name to Hurts Rent A Car.Sincerely, friend of the victim

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Name: s***** m******
Date: 2015-02-05 17:19:26
Rating: 5
Comment: Great customer service . Jessica takes care of my rentals reservation like a pro.