Hertz Car Rental - Ontario International Airport

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Name: S******* P****
Date: 2024-05-11 04:32:40
Rating: 1
Comment: Flight arrived super late and by the time I got to the Hertz location they were closed for the night. Sucks but it happens. Been trying for over an hour this morning (and counting) to get in touch with them to find out how to get my car and I cannot for the life of me get in touch with anyone. Their customer service line is automation hell. Half the time their own system glitches out and goes blank forcing you to cut the call and listen to all the prompts again. If you manage to get in touch with someone you only hear a hurried “Hertz I’m going to put you on hold” and that’s that. They just leave you there for 15-20 minutes before the call ends, forcing you to call and go through all the prompts again. Hertz obviously couldn’t care less about you getting the car you paid for. I was eventually forced to call a different Hertz location and get assistance because these guys are that useless. Go anywhere else unless listening to hold music and not getting places is a passion of yours.

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Name: A********
Date: 2024-04-23 12:31:53
Rating: 1
Comment: I do not recommend renting from Hertz. They have charged me two times for the same car rental and now it is over two weeks later and they still have not straightened it out. I have been getting nothing but the runaround from the Hertz people. One would think they could easily reverse the charges on one of the two charges to my credit card. On top of that there was a big mixup when I went to check in. I was supposed to go right out to the lot and get my car, but they told me there was no car for me. They sent me back inside to the end of the line. I waited through the line. When I got to the counter and was starting to talk about the whole situation all over again, someone called from the parking lot and said my car was ready and wondered where I was. But the biggest problem for me is the fact that I have been charged twice $263 and Hertz still has not taken care of it. Beware.Update: Hertz finally refunded the amount I was double charged. Other than the response to this review I have heard nothing more from them.

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Name: K** S*******
Date: 2024-03-15 15:22:01
Rating: 5
Comment: Easiest Hertz to get to from Airport and wonderful staff. Especially Ben! After travel delays, I tried to update my pickup time on the app, but it wouldnt let me change it, kept getting system errors. Reservation eventually cancelled. When I finally got to Hertz Ben was super helpful and took care of the issue quickly.

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Name: M*** L****
Date: 2024-03-11 15:33:04
Rating: 1
Comment: Really Hertz??? Do better!! How is it ok to CLOSE your desk and gate to the cars when its clear planes were delayed all over, making many of us very confused and SCARED when there was no human, no sign, and no way to know what to do at 1am in the morning! I was lucky, it only cost me $60 to take a Lyft but some people were having to pay HUNDREDS of dollars just to get a ride to safety. This is 2024, technology is your friend. You should have known about how many people were showing up with CONFIRMED reservations. Shame on your lack of ethical and safe business practices. And yes. Im still mad and had to MISS an important meeting so I could take time out of my morning to take another Lyft to pick up a rental car. GOLD REWARDS really??? No thanks Hertz.

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Name: R****** R**
Date: 2024-02-28 04:39:51
Rating: 4
Comment: Good experience with service

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Name: M**** G*
Date: 2024-02-20 06:00:04
Rating: 1
Comment: What a terrible experience. Sorry bro no car no honor no money back

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Name: F****** W***
Date: 2024-02-20 05:57:31
Rating: 1
Comment: They will not honour your reservation and cancel your booking without notice. You will be guaranteed to feel you are being treated like air. If you have choice try others.

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Name: D******** G*** M*********
Date: 2024-01-27 14:54:30
Rating: 3
Comment: Flying to Ontario for my mother-in-laws funeral. Booked pick up at 1130p online. By the time the shuttle picked us up it was closed. My wife, 4 little ones and I were left stranded and had to walk to our hotel. Enterprise was open so I will book with them next time since they dont leave late arrivals stranded.This was 1 star but changed to 3. Ray was awesome when I got there this morning and he made things right. Still a 3 because hours need to match flights and reservations

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Name: E**** M***
Date: 2024-01-17 16:38:25
Rating: 1
Comment: Customer service does not pick up the phone. the website does not have chat available. i cannot modify my reservation. do not rent here.

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Name: M*** 2***
Date: 2024-01-03 17:57:26
Rating: 1
Comment: Terrible experience. The local desk refuses to answer their phone for assistance. Meanwhile the worker is sitting there playing on their personal phone. Even bigger issue, I returned the rental, 24 hours later no receipt, and instead additional chargers like it is still opened. Call Customer service, they say they can only email them, and it can be another 48 hours before they close it out. Never will rent from Hertz at this location again.

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Name: A*** L***
Date: 2023-12-28 00:51:43
Rating: 2
Comment: We have learned our lesson from this company, we returned 3/4 tank gas, the assistant read out loud at night of return, and they still chaged us full tank ! Also, the counter staff told us insurance will be $100 more for all 4 days, but ended up on bill for $42 per day. I also tried to call Ontario airport rental counter but no one ever answer the phone ! clearly, he misleading customer on fuel charges and did not explain well, we both heard what he said.

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Name: S**** N******
Date: 2023-12-19 12:07:00
Rating: 1
Comment: Hope you don’t want to do an after returns as they don’t do that. 4am… or maybe it is 4:10…. Or maybe 4:20? Who knows. Absolutely pointless as an airport location.

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Name: M********
Date: 2023-12-14 13:20:03
Rating: 1
Comment: Huge line at 3:30 in the am to return cars because they didn’t open until 4:20. Lots of people missed their flights. Take an Uber

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Name: T***** A******
Date: 2023-12-04 19:51:11
Rating: 5
Comment: Got towed in here with a flat. Almost 2 hours in the wrong direction. Dave and Jai at the counter did an exeptional job and had me on the road in a new car in no time. Much appreciated.

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Name: D**** S*****
Date: 2023-12-01 15:49:34
Rating: 1
Comment: Booked a car online, but nobody was there when my flight arrived. Called customer service and they were like “so what?” Called back to get a different agent, same response. Customer service is atrocious I would not recommend Hertz to anyone. They provide for a very lousy experience.

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Name: Z H
Date: 2023-11-11 20:03:01
Rating: 1
Comment: Phone options do not allow you to speak to a person!

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Name: T**** Y****
Date: 2023-11-08 19:15:23
Rating: 1
Comment: Horrible, rented a car on 9/02/2023 from this location and booked a week in advanced just to get there for them to say my vehicle wasnt available and no similar cars were either even though the person next to me checking in was getting a car in the exact category I was looking for. Ended up getting put into a smaller car I didnt want and drove away. 3 weeks after returning it, I get an email saying there was damage to the car from an incident (even though the staff signed off and took the car after I left and youre saying it took 3 weeks to notice it?). I asked for any sort of proof of damages and received nothing in return. A month later I get a letter in the mail from D&A asking for damage compensation with still no proof of damages. All in all horrible experience that ended up being even worse then expected when the expectation was already floor low. DO NOT RENT FROM THIS LOCATION THIS WAS EVEN WITH PRESIDENTS CIRCLE STATUS.

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Name: A******** S**** N*****
Date: 2023-10-23 01:44:01
Rating: 5
Comment: Smooth on-site experience after booking on their app. Drove out with my rental within 30 min.

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Name: M******* A*********
Date: 2023-10-06 20:47:41
Rating: 5
Comment: Shout to Ben for upgrading us to a 4Runner! We had a CR-V that had a shutter grille problem (related to the radiator), so we obviously couldn’t drive it in the hot weather.We got rejected from 2 Hertzes for a replacement car, even though it wasn’t our fault for this error. Thanks again, Ben, for being courteous and giving professional and caring service!

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Name: J**** E*******
Date: 2023-10-03 23:47:36
Rating: 5
Comment: They saved our trip. We missed our connecting flight to Vegas and they were able to rent a vehicle out that way. They were cheaper than Avis. They were nice and friendly.

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Name: J*
Date: 2023-09-24 17:31:01
Rating: 1
Comment: Joke of a place reserved a car via there call center was told 20 min before I arrived they sold outta cars lmao simply a pathetic experience Do Not book online will be booted barely got a car after 2 hour wait thru BUDGET RENT A CAR GO THERE DO NOT USE HERTZ NATIONAL OR THRIFTY CAR RENTAL THEY WILL SCREW YOU OVER ALL THEY SAID WAS IT IS WHAT IT IS. JUST SAD

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Name: Z****** H***
Date: 2023-08-20 02:57:31
Rating: 1
Comment: Booked a car today for a 4 hour drive cost 130 to go to San Diego. They charged me I showed up and the lady goes “we tried calling you you didn’t answer” I replied with “what? I was on a plane” Cassandra then try’s telling me she’s doing me a favor by allowing us to rent a car same day, like lol what.Then while checking out I tell me wife to use a credit card as rental insurance is free when you do it. Cassandra then tells me you can’t use a credit card, I gave her a debit card and she then tells us you can’t use it. A manager then comes over and starts saying you can’t use debit cards and we should be lucky to be allowed a car even though we paid for it.After arguing for about 5 minutes with the peanut gallery about how I’ve given them a credit and debit card now they finally gave us the car. Lol Cassandra and the older lady with glasses sitting on the far right counter might be the worse display of customer service I’ve seen. No wonder Turo is taking over, they hire normal humans. I will be reporting both to hertz as they tried not allowing me a car I paid for. She legit told me it’s a favor to give us the car. She also asked us to give us a flight proof of leaving, yet we live here. LolTried calling the office 3 times to talk to a manager and watched as no one was in there and no one answered. These girls don’t even work.I’ve now reported both to corporate for age discrimination as I was told when I gave my card “does it have enough on it”, lol

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Name: V****** M*******
Date: 2023-08-06 14:53:50
Rating: 1
Comment: Manager on duty, Michelle Flores; I worked with Ben on Weds night to get a rental. Ben was nice and helpful, but was interrupted by two other workers needing his help. Ben kept it together but seemed irritated the others weren’t respecting that he was with a customer. What could have been a 5 min transaction, turned into 20 mins. On our way to Laughlin the next morning, the battery light came on.. I had to take the car back. We approached the front desk and Jeffrey told us to go through the return lane for an exchange. No apology, or remorse for the inconvenience. Following his instructions, we sat in the return lane until we were yelled at to keep the keys inside the car. I had to yell back to the attendant that we needed to make an exchange and he didn’t know what to do. He had to walk to the outside window, at the end of the return lane, only to walk all the way back to us and tell us to go back inside. I told him we that did that already and they told us to come out here. Completely frustrated, I approached the front desk again, and asked Jeffrey to come outside, because they didn’t know what they were doing outside. Jeffrey reiterated the process, as if I did not understand, and after expressing my frustration, he rolled his eyes at me and proceeded to come outside. Of course the battery light did not come back on again, so Jeffrey challenged us, but there was no way I was trusting this car to go to Laughlin. We were given a new car, but were never given understanding, help with transferring our luggage from one car to the next… zero helpful approach. The customer experience is totally lacking. Jeffrey’s attitude was so unnecessary. I will use other companies moving forward.

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Name: T** E****
Date: 2023-08-06 14:20:39
Rating: 5
Comment: James at the Rowland Heights location is awesome.Hes smart, knowledgeable, quick, and very polite...Hes worth his weight in Gold.He was working by himself on a Saturday and the place was very busy and he got everyone taken care of and on their way within minutes...You dont let employees get away from you when they work like James... Thanks for everything James... Youre Awesome! GodJesus Bless You..

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Name: R***** M*****
Date: 2023-07-12 13:32:48
Rating: 4
Comment: Unstaffed. Parking area is not marked on the map, so if I hadnt found a maintenance crew Id never have found my car. The grab and go thing works, I guess, but I think Id be more comfortable if there was some clue that Id found the car Id reserved.

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Name: D**** P****
Date: 2023-07-07 22:46:44
Rating: 1
Comment: Worst car rental experience I’ve ever had in my life

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Name: K****
Date: 2023-07-02 00:42:18
Rating: 1
Comment: Attitude problem. Wont honor a car I booked today on car rentals. Telling me to book today and come back another day.

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Name: P*** G*****
Date: 2023-05-06 20:58:04
Rating: 1
Comment: They dont even answer the phone and when I check the card I had two transactions in Oklahoma I rented the car from san bernandino

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Name: E*** G********
Date: 2023-05-01 17:03:14
Rating: 1
Comment: Yet again I show up and no cars available. Even though it shows my name on the Gold board, go to the gold area and nothing..... have to go back in and wait in line only to be told that I needed to go look at the board....After they come out and notice that there were no cars, I tried to get one but somebody else came up and demanded I get out of their car, so I was left without a car again.Employee finally came out, and all that was left were EVs. This was not what I wanted to rent, but had a schedule to follow as I was here to deliver the ashes of my stepmother to he daughter. The constant wondering of where I need to go to charge ruined the entire trip.This location is a joke, avoid it at all costs.

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Name: S****** A****
Date: 2023-04-24 19:02:51
Rating: 1
Comment: Had a problem with an existing rental. Was unable to reach the local ONT airport personnel (5 attempts ended in a disconnected call) OR get a remedy by calling the 800 number (routed to same dead end) OR get a remedy by using the chat feature. The chat agent told me emergency roadside assistance would reach out and they have not.

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Name: I*** C*
Date: 2023-04-24 05:59:33
Rating: 5
Comment: Very easy to access by shuttle.You may need to wait 10-30 minutes at counter (west most counter). Usually the car model is selected for you. Last time I got to choose which car model I wanted to get.Gas tank is always full. Car rental is 1 block from the 10 freeway, 1 block from 7/11 gas station.

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Name: A* G****
Date: 2023-04-23 15:03:09
Rating: 4
Comment: Not too bad of an experience if you are a gold member. Prior to arrival, I booked my reservation online. Once the shuttle dropped us off, I was able to bypass going inside and use the board outside. Picked my vehicle and proceeded to the exit. One of the slowest lines Ive experienced in my travels. But after that, I had no issues.

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Name: C**** M*******
Date: 2023-04-17 19:53:33
Rating: 1
Comment: This is one of the worst companies I have ever had to deal with, they will scam you and charge you $900 for dropping a car off at a different Hertz even though it says in the TERMS AND CONDITIONS on the MAIN HERTZ website the cost is $12.99 absolute joke of a company and ran like garbage. If 0 stars was an option they would get it. STAY AWAY FROM THIS COMPANY!

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Name: A*
Date: 2023-04-05 22:56:35
Rating: 2
Comment: The hours do Not take in consideration of flight schedules. They close at 11:30 PM no matter if people are delayed. Have Ubers number handy. Plus they open at 0630 am. Not one sec before. If you need to leave earlier that that, youll be sitting and waiting. No was to get your car, even if youre a Presidential stats customer. SMH. So keep that in mind going to Ontario California Airport. Just saying.

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Name: l* t****
Date: 2023-03-27 20:07:50
Rating: 2
Comment: Rep straight up lied or gave us misleading information. We had to upgrade our vehicle due to the large number of luggage we had. We specifically asked if we could pay the extra (upgrade) fees with a different credit card because the original (cost) booking was done with a government credit card and we werent allowed to overcharge that amount. The guy at the counter told us we could pay the extra fee with a different/separate credit card. My coworker and I SPECIFICALLY asked again to confirm and we were told YES, we could do that. When we returned the vehicle we were told (by a different person) they do not split the payment, so we had to use either the government credit card or personal credit card, but not both to pay. He explained this has always been the policy. If we knew we couldnt split the payment we wouldve gone with a different option.

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Name: M***** K*********
Date: 2023-02-24 15:58:57
Rating: 1
Comment: I booked a car online, the prices were good. When I wanted to get the car, the cashier told me that my credit card was a debit. I showed him the credit logo & explained him that I already rented a car in the USA with this card. The cashiers did not allowed me to try again with my card and was really unpleasant and expeditive. The way he talked to me was not respectful.For the cashier : if you dont like people & your job, just quit it. Hertz, I want a cash return for the 36$ that will be invoiced to me.Very bad experience for me. Avis rental car, that is located 30m away is way better. Thanks to them I was able to get a car without ANY problem, and the cashier was very talkative, pleasant and was smiling all the time. You can take example out of them.

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Name: E**** J***
Date: 2023-01-24 19:08:46
Rating: 5
Comment: We are really pleased with the service at Hertz airport. We had a wonderful employee assist us. Christina was very helpful and friendly. Thank you for wonderful customer service and making travel easier on customers!

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Name: P*** R***
Date: 2023-01-01 03:24:51
Rating: 1
Comment: Extremely rude staff. Would not honor agreement booked through priceline. Drove an hour and a half What a bunch of jerks...and on Christmas when Southwest was melting down.Luckily, very nice and friendly service at the National/Alamo desk down the way.Hertz = bunch of jerks, very rudeNational = helping out to make sure we could make it to our Christmas plans after our flight was cancelled.

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Name: 2********
Date: 2022-12-21 02:39:05
Rating: 1
Comment: If I could give one star I would after getting to my car and it not working the manager and another employee worked one lady’s problem while I waited in line again I told manager there was problem with car as opposed to taking my word for it he decided to work me back to car!!!!

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Name: M***** M******
Date: 2022-12-20 15:02:10
Rating: 1
Comment: I really enjoyed the car the I got from them, it was clean and new and easy to pick up and drop off. I’m giving one star because they lied about their full charge. They told me if you want to fill it up with us upon return, it will be $4.17 a gallon, but they charged me triple the amount what I should’ve been charged instead and no one at customer seems to be helpful and solving this issue. Probably never renting with hertz again.

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Name: A*** B*****
Date: 2022-11-17 04:23:23
Rating: 1
Comment: Never will i use hertz again.... charge me 530 and then a 250 fee if nothing happens i get back.... then when i return the car 2 days later without a scratch and i get my receipt the total comes out to $843.53?!?!?! How?!?! That was never explained when i picked the car up!! Worst customer experience ever...scam of a company

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Name: M**** J*****
Date: 2022-11-05 00:30:04
Rating: 1
Comment: Called to see if I could change drop off location, not worried about having to pay extra they denied the request. My flight got switched to a time that Hertez isn’t even open at this location. Asked to speak to a manager and they told me their was no manager available. What a great businessWay to help out your customersNever again will I be renting from you guys

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Name: A**** H**
Date: 2022-10-31 03:25:10
Rating: 1
Comment: I was desperate for a rental and did not notice the sales rep charged me for insurance that I did not need. She did not ask me if I wanted the insurance. Shame on Hertz and its employees. Why price gouge customers and act so unethically. I will never use them again.

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Name: M**** G****
Date: 2022-10-28 02:47:00
Rating: 4
Comment: Pretty quick and responsive. Amazing service and cars.

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Name: j* R*****
Date: 2022-10-20 17:05:23
Rating: 5
Comment: Robin at lost and found really tried to help find my items . Thanks robin

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Name: J*** M*****
Date: 2022-10-16 22:25:31
Rating: 1
Comment: No one answers the phone at this location. You can call 10-15 times and you’ll never connect.

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Name: R*** S*
Date: 2022-10-14 22:33:11
Rating: 1
Comment: So I just got off the phone with Chuck with a freaking attitude from the minute he picked up the phone. And get this, hes says hes the manager, wow. If I spoke to my customers in the same condescending way he spoke to me, I wouldnt be in business.Dont want to give them my business but its close to my trip, but Im going to try like hell to find another place to rent an SUV.

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Name: s*****
Date: 2022-08-27 11:26:19
Rating: 1
Comment: If I could give 0 stars, I would. Boarding started at 4:30 and they don’t open until 4. No notice, nothing. Absolute awful experience. Don’t rent your car through Hertz.

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Name: J*** C***
Date: 2022-07-31 20:35:20
Rating: 1
Comment: Be careful of the extra charges they give, which are very vague. Especially FPO! Its a lot like they charge you $6 per gallon to fill up the car when you return the car. Even I return fuel full 8/8 out 8/8 in still being charged $ 126.79 No response to complaint, future car rental company I would never consider

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Name: G*** R*****
Date: 2022-07-19 00:32:58
Rating: 1
Comment: I had a rental thru Hertz, I called and spoke to a rep. I had a 6am flight, and needed to drop off the rental by 4am.The rep informed me the office will not be open at that time and per representatives instruction; I was to park the car in front of the Hertz building. Next, I was instructed to drop the keys to the rental inside the secured Dropbox. I arrived on my return date, followed instructions and proceeded for my flight. I received a call from Hertz indicating that my rental was LATE 2 DAYS !!! Hertz took my deposit PLUS CHARGED ME AN ADDITIONAL $150.00 DOLLARS !!!! Furious is an understatement. I called to speak with a Manager and he gathered my information. His name starts with a B. He collected all my information only to tell me that since my rental waa closed; there is nothing he can do but contact BILLING!!!!!!!. HOW DO YOU INSTRUCT CUSTOMERS TO DROP KEYS IN THE DROP BOX AND PARK THE CAR IN FRONT OF THE BUILDING THEN CHARGE THEM LATE FEES !!!!!!!!! WHY ARE RENTAL KEYS SITTING IN A DROPBOX FOR TWO DAYS TO LATER BE PICKED UP AND CHARGE THE CLIENT LATE FEE CHARGES!!!!!!!!!!!! #LAWSUIT

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Name: N******* B*****
Date: 2022-07-02 19:31:10
Rating: 1
Comment: This hertz location has the absolute worst customer service of any rental car location i have ever been too. Poor attitudes and zero customer service skills. Back talk and disrespectful mumbling to the customers

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Name: D** H*****
Date: 2022-06-28 22:51:15
Rating: 1
Comment: Set my alarm for 2 AM to return my car in time to be at airport 1 1/2 hours before flight boarding at 4:40 am. Pulled up to Hertz return at 3 am. Gate closed, does not open until 4 am. No way to return car or get shuttle to terminal. Renting from Hertz for 25 + years and this has never happened. Always been a way to return a car 24/7. Really dissatisfied. Additional info - they gave me the wrong contract and now are not returning calls to fix the issue. Terrible customer service here.

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Name: K*** S
Date: 2022-06-17 08:14:20
Rating: 5
Comment: Friendly, fast, always a joy to rent with so I keep coming back!

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Name: A******** S*********
Date: 2022-06-14 04:43:05
Rating: 5
Comment: I just would like to say that Ms Christina and Mr. Ben are two of the best employees you guys ever had they are kind they are respectable they’re funny they have great personalities and very very great customer service they’re always helpful and doing everything they can to get you in a rental car an I love that I really respect and appreciate them both!! ❤️

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Name: R**** A**********
Date: 2022-05-21 16:09:05
Rating: 5
Comment: Was at the location to help my friend to pickup the car. Service offered by Ben was truly outstanding. He was very kind and patient to help them. Very impressed

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Name: M******* C*****
Date: 2022-05-15 17:36:29
Rating: 5
Comment: This review is for Leticia from Hertz Car Rental. I had a car rented through Dollar under my fiancés name. We were having issues with Expedia and Leticia made the whole experience much smoother. She was friendly, accommodating, and very informative. She helped us resolve our issue with our rental which was truly much appreciated! Thank you so much for your excellent customer service! :)

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Name: H***** W P******
Date: 2022-04-15 19:09:02
Rating: 1
Comment: They require a flight ticket for debit users - these conditions are not stipulated at the time of booking

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Name: J***** L******
Date: 2022-03-22 13:30:11
Rating: 5
Comment: Clean quick and a large amount of vehicles on lot. very busy but not crowded

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Name: G******* C*****
Date: 2022-02-25 06:52:40
Rating: 1
Comment: I rent from hertz all of the time using my chime credit card. But for some specific reason this hertz location absolutely refused to take my card and even try to see if the system accepts it…as soon as I handed the lady the card she handed it back and said she can’t use it she didn’t check to see if it was the card I used to make my reservation which I made on the phone with a hertz representative after they’ve told me one the phone chime credit was accepted just not the debit cards. I tried explaining that I verified on the phone and have a history of renting with the same card and she just dismissed me thank god Alamo car rentals took the card with no prejudice and I was able to be helped by them I will never use this hertz location again just because of the unnecessary inconvenience she didn’t even want to check with her colleagues just unsatisfactory the be more descriptive it was the older Indian/Iraq lady

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Name: M***** Z****
Date: 2022-02-23 19:05:29
Rating: 1
Comment: Staff was chatting casually with customers for 20mins + while there were already long lines. Golf members are supposed to get their car without the lines through desk but this is not the case in this location.

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Name: L**** R**************
Date: 2022-02-05 04:05:50
Rating: 3
Comment: Check in was not where it was designated, however, another car rental was able to find the reservation and process it for a higher price than Thrifty car rental quoted me. I was blamed for a chip in the windshield that had spidered out slightly when nothing hit the windshield while in my care for 48 hours and about 50 miles total driven. There was a juice stain on the drivers door. Finding the vehicle can be challenging. CAUTION: CHECK YOUR RENTAL OVER COMPLETELY FOR ANY DAMAGES.

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Name: J****** R******
Date: 2022-01-30 16:37:02
Rating: 5
Comment: I had hit a major snag when I arrived,from the Yay Area my bank really had did a number on me. AMANDA took her time as I hashed things out with my bank, she came back as I approached she comforted me simply told me to kick back I got this and helped me out something crazy like! Her and Dave hooked your boy up so I could attend my nephews wedding! I love her forever❤ Dave you got it too, 🤙🏽they both did that!!

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Name: N**** V****
Date: 2022-01-24 07:23:51
Rating: 1
Comment: Absolutely rude employees with a nasty attitude. I would never again book with them again

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Name: R* M*******
Date: 2022-01-21 21:46:58
Rating: 5
Comment: I’ve got to tell you, I’m in Hertz cars 3 out of 4 weeks per month and I’ve rented in several cities. The Ontario Airport location is second to none when it comes to customer service and friendliness. I always appreciate their assistance when I rent there.

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Name: E***** E*******
Date: 2022-01-21 19:15:33
Rating: 1
Comment: Car was NOT CLEAN and it smelled ofCigarettes smoke and vomit. With all of the different types of COVID virus about and how contagious it is why would I give you more stars. With all the other problems Hertz recently had one would think that you would make sure that your future customers would be happy and have a good experience. And most importantly, be SAFE.

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Name: E***** R********
Date: 2021-12-11 21:15:21
Rating: 1
Comment: This place has the worst customer service. Lazy workers who allow the line the get huge while they go in and out from the counter to the back room. Don’t know what they do there but seems like no one cares about the customers time. Avoid at all costs. The other rental car companies here were getting people in and out fast. Avoid Thrifty also. They had two people handle both car companies. Waited over an hour for a car and when I arrived there was only 5 in front of me. Can’t imagine how long the people behind me waited.

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Name: B**** V****
Date: 2021-12-05 06:11:08
Rating: 2
Comment: Car and service at facility was to be expected but waited for the offsite shuttle for over 20+ minutes. Uber might be faster but Hertz should be more responsible and get their own shuttle. Relying on the airport shuttle that services all the offsite parking, employee shuttling back and forth, takes multiple stops and is totally packed/crammed is a joke. After a late flight the last thing anyone wants to do is wait outside. Also the shuttle driver was rude and bossy about how people were stacking their bags “diagonally”. Makes Hertz look bad and makes for a bad experience. Took over an hour to go 1.2 miles, bottom line GET AN UBER, you’ll thank me later.

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Name: j**** h*********
Date: 2021-11-30 10:44:22
Rating: 5
Comment: Easy and super fast to return the cargo van I had picked up from the El Monte location to this hertz return located at the Ontario Airport. It literally took under 5 minutes to drive thru, return van and walk out front to my family that was waiting in parking lot. Attendant who I returned to was very friendly, polite and helpful.I always return to that location. Superfast and entire experience was pleasant.

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Name: A*** K*****
Date: 2021-11-30 00:34:46
Rating: 1
Comment: Can I give negative stars? Less than zero communication, no way possible to get the desk number without physically going into the location, what’s the point of having local agents. Their drop off closes earlier than all other companies in the building, note that. Had an emergency, had to drop off a car overnight, there is no way to do that it is not possible. Even left a note with the keys behind their desk to inform them. They did nothing with it, I had to drive two hours back here to return the car myself the next day because it is impossible to get a hold of anyone but corporate and corporate will not connect you to the local office. Also the ladies have a bit of an attitude, they need to remember their jobs, and that they are front facing customer service representatives and that is all. I’d rather deal with the DMV than these clowns. I travel for business and rent nearly weekly, this has been the most absolute disgusting interaction I’ve had in the rental car business in my entire life from start to finish. Because hertz is also affiliated, I will no longer be renting from them as it was their customer service agents that lack empathy and the ability to talk to someone without being condescending.

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Name: M****** S
Date: 2021-11-28 05:47:16
Rating: 4
Comment: Good service but no separate line for gold members.

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Name: C**** M******
Date: 2021-10-22 02:47:54
Rating: 1
Comment: We have never been treated so badly at ANY rental car company. I travel for work, and rent a lot of cars, but NEVER AGAIN from this location. Stivia (I think was her name) made us jump through multiple hoops to be able to pickup the pre-paid reservation that we made online because my brother was picking up the car; we did EXACTLY what she asked and then she wouldnt rent us the car. As my brother walked out the the door she smiled and waved. NEVER RENT FROM HERTZ AT THIS AIRPORT!

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Name: J*** T*****
Date: 2021-10-04 03:52:32
Rating: 5
Comment: Great customer service, doing your reservations ahead of time does help. The only thing I can say is to do a good pre-check of the rental.

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Name: A
Date: 2021-09-03 15:27:17
Rating: 1
Comment: If I could give no stars I would. The employees were incredibly rude and unhelpful. They let a person cut in line because she was renting a car, while I stood there for thirty minutes waiting to return a car. When I told them I would need to leave soon due to time constraints. The lady there proceeded to yell at me and accussed me of not wanting them to get any break. Like, excuse me lady you were the one who let someone cut and is making me wait for 30 minutes for something that took less that 5 minutes. The company itself is so shady. They charged me for three extra days i didnt use and sprung a bunch of hidden fees on me. They jerked me around and caused me to basically pay over $700 for 2 weeks and three days.. when it was originally supposed to cost $500. They basically found a shady way to keep my deposit. When I called them they decided to give me a gift card for future service. yeah no way am I working with them again.Dont rent a car from them go to a different car rental. Seriously any other car rental would be better than Hertz.

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Name: I***** A***
Date: 2021-07-20 05:27:19
Rating: 5
Comment: Maria and Dave at the Hertz Ontario Int airport are a 2 thumbs up. I was sent here only for a replacement car but I was treated super nicely and given the original class of car that I booked. A special thanks also to the social media team - Travis of Hertz twitter that solved my issue and sent me here. I know I will be renting again from Hertz at Ontario International Airport! Thank you Hertz for fixing my issue. It was a make or break for my long road trip.

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Name: J*** F****
Date: 2021-07-01 18:46:45
Rating: 1
Comment: STOP DROP & ROLL to Alamo before you pay in advance to stand in line for two hours to get your rental car. Service was horrible & time consuming. I wish there was a negative rating button. No exaggeration regarding the service & time spent waiting to pick up a rental car.

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Name: m c*****
Date: 2021-06-24 16:37:31
Rating: 1
Comment: My flight was delayed over 2 hours. Despite having my reservation in their system and being reassured that someone will wait. When I finally landed I called the location and Jeff told me I should abandon my checked bag and get to him or I could run the risk of not getting a vehicle. Needless to say he left by the time I got there and left me stranded at 12:30 AM 42 miles from my lodging. I had to call my ex-wife to come get me. How do you think that went over. Keep up the fantastic work JEFF. Did I say his name was JEFF.

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Name: R**** B*****
Date: 2021-06-21 17:17:46
Rating: 5
Comment: Had a great time there! Neat place and kid friendly. Would of been nice if I could of found a vending machine that had beverages forgot to bring a water bottle.

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Name: C****** D* L* C***
Date: 2021-05-26 23:20:36
Rating: 1
Comment: Horrible. The Car I rented was having trouble accelerating and they didnt want to exchange it. Had to drive the broken slow car all the way back to the LA location for an exchange.

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Name: S**
Date: 2021-05-03 01:56:51
Rating: 1
Comment: Never had a good experience. They do not include important information in the rental policy that has screwed us out of money twice now. Both times weve used them (thinking maybe the first time was just a fluke experience) the customer service has been the worst Ive experienced, and Ive worked with the public most of my life.

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Name: J*** S*******
Date: 2021-04-07 22:38:39
Rating: 5
Comment: Excellent experience on my car rental.From nm to ca and left the car there the customer service is outstanding.

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Name: C****** D****
Date: 2021-03-16 15:56:13
Rating: 1
Comment: I booked online. The system automatically changed my pickup date to the next day because they are closed on Sunday, with no warning or notice. When I arrived to pick up the car they didn’t have my reservation for that day so I had to make another reservation and bring the car back 4 hours earlier so I wouldn’t be charged an extra day. When trying to speak with someone from customer service to ask if I could extend my rental for just three hours, complementary, I was argued with and told to call the local office before being hung up on after I asked to speak with a manager. When I did call the local office it routed me back to the customer service which I waited 30 minutes on hold before I gave up. I will never use hertz again. They are frauds, sneaky, and disrespectful.

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Name: J*****
Date: 2021-03-15 06:14:32
Rating: 5
Comment: Q at front dest was great! Best customer service Ive ever had at a rental car place. I really appreciate his personality and awesome customer service

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Name: S**** W*
Date: 2021-02-02 11:31:46
Rating: 5
Comment: Excellent service. The car was clean with a freshly sterilized sticker posted on the door . Efficient staff. I highly recommend.

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Name: J*****
Date: 2021-01-07 16:10:18
Rating: 4
Comment: Was ok. Wait was very long as only one person was working. Car was ok, return was easy.

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Name: H**** M****
Date: 2020-12-30 18:10:03
Rating: 5
Comment: Daniel was great. Referred and set us up with another local (in-town) car rental company when no cars available at Hertz. Went above and beyond!

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Name: D**** P****
Date: 2020-12-09 20:29:02
Rating: 1
Comment: Refused to honor a reservation and attempted to claim my credit card was illegitimate. Manager was “too busy” to speak with me. Very unhelpful would not recommend at all.

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Name: L*** S****** C
Date: 2020-11-03 21:57:30
Rating: 1
Comment: Don’t ever rent from Hertz - they will charge you $60 if you decide to cancel your reservation and run you around to tell you that you’re not getting your money back. Plus, the manager at this location, Michelle, is incredibly rude and will hang up on you.

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Name: T** D*
Date: 2020-10-26 18:45:18
Rating: 1
Comment: They refused to honor my reservation. Then told me the only way I could rent a car was to pay a upgrade fee. Then the car the rented to me stopped working on the 2nd day. The roadside service number took over an hour to get help. When I returned the car and complained about my experience I was told they were sorry but they could do nothing for me. I will never rent from them agein.

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Name: L**** M********
Date: 2020-06-15 07:06:03
Rating: 5
Comment: We have always rented from Hertz. Never a problem with cars. And they always seem to give us a better car than we originally selected.

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Name: J***** W*****
Date: 2020-02-14 18:02:30
Rating: 3
Comment: Dude what the heck. Ordered a car here and then hey told me they don’t have it. Had to drive all the way to another location to pick up the car and also retell the story because they didn’t get any news of my situation. Just perfect guys just perfect

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Name: C**** N********
Date: 2019-12-30 23:25:13
Rating: 5
Comment: I rented my car online not realizing that it was for the off-airport location. They were understanding and helped me change my reservation. This was my error. Another customer came in and realized they did the same thing. They started blaming the gentlemen helping them. Then became belligerent and tried to involve all of the other customers waiting. I stopped her short! The employees and management tried everything to make her happy. She obviously wanted to bully them into giving her something for free. Some people have a self-entitlement attitude and refuse to take ownership of their mistakes. The employees did a tremendous job being patient with her. I commend you!! Not sure i could have. Dave and his team provided wonderful customer service. My car was ready and clean. I will definitely book through them again.

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Name: J**** H******
Date: 2019-12-13 01:44:48
Rating: 5
Comment: Ingrid provided great customer service and made the whole rental process super easy. I had been traveling all day and became a zombie, but luckily she was there to make life better

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Name: j****
Date: 2019-12-03 16:48:23
Rating: 5
Comment: Love This location. Joseph and the Hertz crew are very friendly and efficient. I will definitely return to this location for that reason.

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Name: W****** D*******
Date: 2019-10-11 17:55:55
Rating: 1
Comment: Regular Hertz is two miles down the road. Kinda misleading and I didnt like the manager.

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Name: M******* M*******
Date: 2019-09-21 18:58:17
Rating: 1
Comment: I had a reservation and an email saying to just walk on the lot and drive away. All the cars are our getting washed?! I would give this place negative stars if I could.

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Name: S****** S******
Date: 2019-08-31 06:33:11
Rating: 1
Comment: This rental location doesnt follow their own Terms of Condition and asked us to ran a credit check even though we have provided all the required documents and information based on their TOC.

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Name: R***
Date: 2019-08-13 00:07:23
Rating: 5
Comment: Both the greeter Maria and the inside counter rep Oqueelah were very nice, personable, and went above and beyond. Maria made sure I got my vehicle from the lot in a super quick and easy manner. And Oqueelah was super helpful when I had to return my vehicle early and she went above and beyond to make sure I got a fair price. Will definitely be using Hertz for all my future rentals. They might be a tad more expensive, but experiences like this easily make up for it (:

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Name: L****** H********
Date: 2019-07-23 17:28:16
Rating: 1
Comment: DO NOT TRUST THIS COMPANY AT ALL....No customer service at all. DO not trust what they say verbally. basically even if you get the full option, and if you are running low on gas they expect you to still be empty. The representative never told me it was non refundable.***even after sending them an email the first time I emailed them, they have not YET replied back. But post here to email them to make it seem as if they really care about their customer. Just a warning, read everything that they give you and double check your receipts. They try to rip you off every cents.

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Name: N******* M******
Date: 2019-07-19 03:17:31
Rating: 5
Comment: Great customer service! Came in at 9:40pm and was in a brand new SUV with only 739 miles on it. Whole process in and out, 15 minutes! AAA discount on a week rental, unlimited miles at a price lower than expected...Definitely returning!

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Name: L**** Z*****
Date: 2019-06-11 21:52:34
Rating: 1
Comment: Horrible Customer service. Completely Unwilling to work with customers. Customer service agents were rude and condescending. The manager was even worse. Never had an issue at any other Hertz location, this location was terrible!!! They will be losing our companys business. Save yourself some frustration and go elsewhere!

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Name: �**
Date: 2019-05-03 06:16:36
Rating: 1
Comment: The cars are awesome, but the staff are not friendly. If I can give 0 star, I will. Staffs at LA airport were nicer. I will not rent Hertz again because of unreasonable staff.

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Name: N*** A*******
Date: 2019-04-14 16:19:09
Rating: 4
Comment: Hertz at an off peak airport. Decent service on return, pick your Chevy Malibu from the gold aisle and off you go! Rental car shuttle can be full in the morning so budget an extra 10 mins if you need to wait for the next one.

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Name: Y***** B**
Date: 2019-02-12 01:29:08
Rating: 1
Comment: If there were zero star, I would rather choose zero. I returned my rental there and was overcharged for the fuel. My mistake was not requesting a receipt when I returned the car. I returned with half tank, but they emailed me the receipt and said I returned with empty tank. I drove less than 25 miles but they said I drove 78 miles. But common sense will tell you half tank with drove more than that (half tank means 13 gallon for Nissan Titan, and the average MPG is 17, 17*13=221 mile). The customer service cannot do anything on that. It is just the staff there want to take advantage of the customer, even six year old gold member. Really bad experiences.

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Name: L** C******
Date: 2019-02-10 15:39:43
Rating: 1
Comment: Very rude people at the Ontario airport location, and at the redlands location they wouldnt know how to tell the truth, even if Jesus was to come down from the heavens and slapped them in the face, and when you call the 800 # to get assistance with the situation they do nothing but lie and give u fake help and phony information, will tell all my family and friends to never use Hertz unless u want to be treated like dirt and lied to

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Name: J*** S*******
Date: 2019-02-06 23:06:53
Rating: 1
Comment: Awful service. Made reservation in advance, but they “ran out of inventory” and had no cars available. Said I was 3rd in line to wait for a car, and had no idea when they would have a car available for me. Staff couldn’t care less. Screw this place.

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Name: J***** S********
Date: 2018-12-27 00:34:31
Rating: 1
Comment: Complete lack of service, concern, or understanding by employees. Missing manager - have been waiting over 30 minutes and still no manager. Employees have no idea where they are. Complete waste of time and no regard for customers whatsoever. Please avoid at all costs if you can. I think it’s time to get a status match and try another rental car company. Over 20 years as Presidents Circle, so very disappointing, unfortunately. Customer Support line has no visibility and was unable to help us resolve our rental lemon situation.

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Name: T***** M*******
Date: 2018-09-23 18:37:26
Rating: 5
Comment: The staff inside is great. Outside is a joke. The car in front of me took 25 minutes. No apologies, no explanation for the delay. I get the impression this happens routinely.

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Name: D**
Date: 2018-09-17 23:02:34
Rating: 5
Comment: Staff was so friendly and helpful! Car was perfect, much nicer car than what I reserved!! Very happy!!

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Name: T***** R*****
Date: 2018-09-06 15:18:13
Rating: 5
Comment: Great place to deal with - came in late after a flight, Karen and Konny were both very helpful. Explained everything on my bill and were great to work with. Nicest Hertz Ive met so far!

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Name: D**** D*
Date: 2018-08-31 09:57:49
Rating: 2
Comment: Returned car twice for mechanical issues. Cusomer service representative very obviously did not care about my concerns with the vehicles. They do NOT answer any of the listed phone numbers, call all you want. Will not be renting from Hertz again.

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Name: R**** C******* A******
Date: 2018-08-17 02:11:52
Rating: 5
Comment: Great service. Car are always clean and in a great condition.Prices are fare.

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Name: H H
Date: 2018-06-16 20:21:10
Rating: 1
Comment: Trash！I already rent a car online. when I got there, they said, they do not have the car. And also say we do not have rend any car. And said, you book ten mins ago???????? I rent in the morning, and let me go?

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Name: K**** M*******
Date: 2018-05-08 23:24:04
Rating: 5
Comment: The selection of cars at this facility was great! All of the employees were very helpful and pickup and dropoff were hassle-free.

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Name: A***
Date: 2018-04-30 16:48:26
Rating: 4
Comment: Great selection of cars, friendly service for Gold members. The shuttle to get back to the airport terminals after returning the vehicle took quite a bit longer than usual however.

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Name: J**** L**
Date: 2018-04-25 06:02:55
Rating: 4
Comment: Hertz was very accommodating, we changed our drop off point with no problem and the Chevy Impala was very comfortable. Our only regret was that there was no CD player.

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Name: B****** Y****
Date: 2018-03-19 01:34:29
Rating: 3
Comment: I rented a car for the first time from Hertz and Im sad to say that because my experience with the desk agent who was so shockingly rude and unprofessional, I will never again. I had a reservation for a rental car from Ontario, CA. I wasnt aware of the policy concerning debit cards, but oh boy did the desk agent let me know. After handing her my debit card and ID she began entering my information, once she realized I handed her a debit card, she looked at me like I committed a crime and said in a very rude and aggressive tone, Is this a debit card? I politely responded, Yes.She then acted as though I was the biggest inconvenience to her and she started rambling off very fast all the stuff she needed to complete the reservation with a tone that seemed very demeaning and defensive. I was shocked by her attitude and demeanor. I never once raised my voice or got upset about her demands to complete the reservation, but she acted like I was a criminal and made sure to emphasize my reservation was contingent upon passing a background check and a $456 hold would be placed on my bank account until the car is returnedUPDATE: After reaching out to Hertz via Twitter they apologized and gave me a partial refund for the poor experience. I have updated this review to 3 stars for the quick response and resolution

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Name: D*** M*****
Date: 2018-03-05 17:13:16
Rating: 5
Comment: I love hertz. They always have awesome cars and reasonable pricing. I wont rent any where else. Fast, easy and friendly service always.

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Name: M***** T******
Date: 2018-02-21 14:35:01
Rating: 4
Comment: Decent once you get to the lot, but seems like the shuttle takes a while to pick you up at the airport.

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Name: Q** K*****
Date: 2018-02-18 19:29:11
Rating: 4
Comment: Gold experience was excellent. Non Gold experience probably less than excellent but I wouldnt know.Other than that, fast speedy car experience. It was not hard to choose the car: there was only 1 left. But hey, that made it easy.

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Name: W*** Q*****
Date: 2017-12-25 19:57:44
Rating: 5
Comment: Courteous staff from start to finish, clean Chevy Cruze, great price!

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Name: L***** S************
Date: 2017-12-19 18:52:00
Rating: 1
Comment: HORRIBLE CUSTOMER SERVICE! Employee (Jose) saw me taking picture of desk and demanded, “You will delete that picture. This is private property and I did not give you permission to take my picture. Delete that picture and I would like to see your phone.”“Delete that picture or I will not rent you a car.”

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Name: R*** M*******
Date: 2017-12-05 16:29:39
Rating: 5
Comment: Plenty of vehicles to choose from. My rental car was clean and ready to go. Very friendly staff.

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Name: S********** K************
Date: 2017-11-13 18:06:29
Rating: 1
Comment: Never take fuel purchase option, they will fool you by saying they have cheapest fuel in that location and they hide that fact you will be charged for the full tank eventhough you have used half of it. Dont be fooled, get different car rental there are so many out there

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Name: S*** D***
Date: 2017-10-29 22:51:26
Rating: 3
Comment: Had my reservations made for me in advance. Did not know until my return that I was up charged for stuff that was not on the confirmed reservations. Was not happy..however the manager did cut us a break and made it right. Still not happy that the car they rented me had to be turned in at the Palm Springs Airport because the breaks were going out. Ill probably use Hertz again because they do offer better makes of cars than the others, but Ill shop around for better deals.

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Name: A**** S*****
Date: 2017-10-27 04:22:34
Rating: 1
Comment: So horrible!!!! they suck especially the customer service part!!!!! I will switch back to Enterprise for my next rental car.

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Name: R***** W***
Date: 2017-10-13 21:17:33
Rating: 1
Comment: I got extra charges that I didnt ask for like roadside assistance insurance that I specifically told the attendant not to put on my plan. I was charged $27, I was refunded $15 when I complained about it but by that time I had signed the paper stating I wanted it so I was screwed out of $12 (it all adds up, believe me). Words of advice, go through your paperwork with a fine toothed comb before you leave the desk AND if you dont have a proper credit card they slap a $200 deposit that takes about a week to be refunded, so be prepared for that charge as well.

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Name: W****** H**** I*
Date: 2017-09-20 16:56:26
Rating: 5
Comment: Walked up, there was a party going on in the hertz lot. I had reserved a standard car, so they threw me in a presidents circle infinity q50 anyway. No upcharge, great fay to be a club gold member. Thank you!

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Name: J***** T***** (***********
Date: 2017-09-11 21:29:59
Rating: 1
Comment: If I could give negative stars I would. Waited for 45 minutes for them to verify my rental then after they rented all their cars said it would be another 20 minutes before a car would be ready.

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Name: T** F*******
Date: 2017-09-01 16:28:22
Rating: 5
Comment: Ontario Hertz is second to none. Great and easy pickup, awesome CARS and super efficient drop off.

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Name: r**** w****
Date: 2017-08-14 20:02:28
Rating: 5
Comment: Good customer service. Had to add a few days and had no issues. Keep up the good work!

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Name: J* R**
Date: 2017-08-02 01:24:31
Rating: 5
Comment: Quick and easy car rental with a wide range of vehicles. Using Hertz Gold makes it even easier.

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Name: S**** R
Date: 2017-07-27 17:39:14
Rating: 2
Comment: The good: The guy at the front counter and the people in the lot area were friendly and courteous.The bad: The woman checking in other customers at the counter was sincerely lacking in ability to interact with people in a customer service environment. Not my issue, but it gives a hit-or-miss impression with how I may be treated in the future.This was my negative experience: Communication from the desk area inside to the outside crew was lacking. I paid extra for a booster seat for my 7 year old that wasnt in the car; even after making a delayed restroom stop before walking out to the vehicle lot. I had to find an attendant to request the booster, and wait an additional fifteen minutes for someone to bring it out to me. It seems to me, that when a customer is willing to pay extra for any item, it should be in the vehicle - especially after an adding a ten minute delay in getting to the car (restroom stop for the kids). It didnt appear busy, as I was immediately next in line when I walked up to the check-in area, and there were only 1-2 others walking to their rentals in the lot. Using a two-way radio or some type of flagging message system to the outside crew should make the upgrades practically instantaneous. Plus, in my case, it was for a booster seat. A safety item, not a luxury or convenience item. $13.00/day seemed overpriced. $5.00/day would be reasonable to me.

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Name: D**** H*****
Date: 2017-06-25 21:09:25
Rating: 1
Comment: Zero stars. Passed me from agent to agent for an hour, gave me a quote for one price then was given a totally different price at the end. Then overcharged at the end. Never rent with them again.

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Name: S***** F*****
Date: 2017-04-21 19:49:14
Rating: 5
Comment: Customer Service has reached the top! Luis always make certain your car is clean and ready. He provide personal service to everyone!Thank you Luis for all you do!!

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Name: R** D******
Date: 2017-04-19 15:18:09
Rating: 5
Comment: Great location - service fast - new car, easy return and short shuttle to airport - ontario just works well unless you have to go to LAX

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Name: J*** K********
Date: 2017-03-07 16:18:47
Rating: 2
Comment: Theres no cars on a Saturday night so it was a big wasted trip traveling down to hertz for nothing even with my AAA Premier membership and Hertz Gold Plus One membership on top of my reservation..still no caro for me it was a very wasted night to say the very least .

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Name: L*** R*****
Date: 2017-02-14 21:42:21
Rating: 5
Comment: Had no issues picking up the car. It work great. Dropping off the car and the person was great at drop off point.

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Name: T*** L**
Date: 2017-01-27 08:01:39
Rating: 3
Comment: Ok, Hertz usually gets 5 stars from me, but being a gold plus member, I think I am expecting a little more. When I dropped off the car, did not have the attendant with the quick check in, was kinda one person for all car rental companies bringing back. had funny smell in the car, like something nasty spilled and took days with my windows rolled down to clear the smell. I expect more from Hertz since I am paying more to Hertz, sad review :(

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Name: J*** M***** V*********
Date: 2016-12-27 16:51:49
Rating: 4
Comment: Check engine light came on the first car. They replaced with no hassle. People are professional in Ontario, CA as well as Phoenix, AZ.

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Name: M P
Date: 2016-12-16 07:14:39
Rating: 5
Comment: My wife and I rented a car to drive to Vegas for our 25th wedding anniversary we didnt like the car we were given at first and exchanged it for one here... these people were so friendly and helpful with a lot of cars to choose from. The Chrysler 300 is an amazing car.

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Name: Y**** K***
Date: 2016-11-10 03:57:56
Rating: 3
Comment: Relatively easy process. Made me walk all the way across the parking lot to get my rental.

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Name: D***** C****
Date: 2016-11-02 17:58:42
Rating: 5
Comment: My rental experience was great. The team at Hertz was professional and courteous and everything went well.

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Name: E*** T******
Date: 2016-10-26 16:30:03
Rating: 4
Comment: All rental dealers at same location. Five minute shuttle to and from airport terminal. . Hertz was awesome.

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Name: U***
Date: 2016-10-19 20:29:40
Rating: 5
Comment: Kept the name...good price..good service..less line at pick-up....fast check-out.Just beautiful..rental experience.

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Name: J*** S*****
Date: 2016-10-19 11:14:45
Rating: 1
Comment: NEVER use Hertz! Car return is not 24 hour return.... all other car rentals are open while we sit at a closed gate hoping we dont miss our flight. HERTZ is TERRIBLE!

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Name: C**** K
Date: 2016-10-19 11:14:15
Rating: 1
Comment: Dont book an early flight out of the airport. There is no way to do an after hours drop off!!!

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Name: J**** R*** V********
Date: 2016-09-14 18:32:15
Rating: 5
Comment: Great improvements from previous visits. courtesy and helpful Hertz representatives9specialy Jeff)

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Name: J***** C*****
Date: 2016-09-12 15:58:48
Rating: 1
Comment: Terrible customer service from supervisor Ruben. Had me waiting 30 minutes because I complained about a fraudulent charge and could not figure it out on the computer. He must have been having a bad day because he did not greet me or smile prior. Highly dissatisfied.

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Name: M*** C*******
Date: 2016-09-12 15:21:40
Rating: 5
Comment: Im a Gold member - always have fast pickup, fast drop-off, good, clean cars, and frequently receive upgrades. They have a large inventory which helps with availability and/or options is you prefer a different car. Many of their cars now have Fast-Trak, which really helps with the toll roads in the area.

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Name: D**** B*****
Date: 2016-09-02 14:52:22
Rating: 5
Comment: Great service!! We had a Sante Fe which drove well. I am tall when I sit, the head rest pushed me forward too far so that my shoulders were not against the seat! It was a long uncomfortable drive from Ojai to LAX. But ......service people were on the spot when we got there . We were out of the car and on the shuttle for the airport in record time!!!

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Name: A****
Date: 2016-08-21 00:01:27
Rating: 1
Comment: Worst car rental place ever!!! The lady at the counter double charged me insurance which I already purchased through hotwire. I was on vacation and was 2 hours away in traffic after I find this out and the manager ms. Brooks told me to come back on my vacation time that same day when I had things planned as a relaxing time ..it took me all day to get this rectified she turned over to another manager who tiLL this day they still have charged me and never took it off my credit card I called today and he passed the buck saying to call billing I did aND they are not open on weekends. This place is a full of SCAM ARTISTS I wiLL be renting cars in the near future so they will see my face often not to rent from them but tell others at the airport of thier shady business philosophy..... I will be renting from budget and dollar rental from now on!! Too bad they lost my business. .... Transparency is not in thier nature!!!!!!!

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Name: D***** G*****
Date: 2016-08-16 13:47:23
Rating: 5
Comment: Hertz Gold is one of the best programs. I just walk out to the lot and find my name on the board and it tells me which parking slot is mine and get in and go! Checkout at the exit is easy. Return is just as easy. All personnel were friendly and courteous. Thanks, Hertz!

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Name: J*** B****
Date: 2016-08-15 18:46:58
Rating: 5
Comment: With my AAA discount, renting a car for my week long road trip was a breeze! Im now a member of the HERTZ Gold Club rewards program and the Hyundai Sonata made my trip as smooth as I ever imagined. Looking forward to planning my next car rental experience with HERTZ!

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Name: m*** g*****
Date: 2016-08-15 16:13:54
Rating: 5
Comment: The check in had a long line, its so worth being a Gold Member. The brand new car was great really hooked on XM radio now. The return was so easy and fast. Ill be back.

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Name: D***** F**
Date: 2016-08-08 17:20:50
Rating: 5
Comment: Being a gold member we received a brand new Pathfinder. Great vehicle. Plenty of space for six. Great price as well. The customer service at the Ontario airport was wonderful as well.Will use Hertz from now on.

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Name: S**** H***
Date: 2016-08-07 02:05:30
Rating: 5
Comment: Great, always have the car that I want. Very polite, courteous and helpful...Thanks Hertz your #1 in my book...never do I have a problem...

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Name: B** H*********
Date: 2016-07-17 17:04:03
Rating: 4
Comment: I was checked in and got my car in about 5 mins. The staff was friendly and didnt try to up sell me at all!

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Name: C W
Date: 2016-07-04 12:51:08
Rating: 3
Comment: If you are a Gold member and need your email receipt quickly, do not just drop your car and leave at the Ontario location. Ask for your receipt on the spot which will trigger your nicely formatted email receipt quickly. I did not do this on my last trip and I waited a week to get my receipt as opposed to a few hours.

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Name: L**** M*****
Date: 2016-06-28 14:50:21
Rating: 4
Comment: The telephone reservation desk is the pits to try to work with. The rates are almost always double and it takes forever to get the reservation in. However, once you get past it - OR work with the online system- the Hertz Gold service in Ontario is generally really wonderful and I am in my car and through the checkout in no time. Last week I had to wait in line for two people (not Gold) to finish up until I could see an agent for a minor tweak in my reservation. When you are not Gold, it takes forever to finish the paperwork and the two people were struggling with the decision to buy the whole tank or just fill it up before hand and what the insurance would or wouldnt cover. If you have to stop at the desk, make sure you book a minimum of 30 minutes to wait in line. Hertz is a popular spot for the novice car renters. Dont know if that is understaffing or great personal service. When I got to the counter, the agent was gruff but solved my issue quickly. Watch your bills as charges you didnt know about can get added on the final if you dont check it out.

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Name: S**** S****
Date: 2016-06-27 03:34:40
Rating: 1
Comment: Rude staff. Shortage of cars. Last time I walked in, five to ten people were waiting for cars. One had been waiting for over 20 minutes, even after booking in advanced. Choose another location.

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Name: D** G******
Date: 2016-06-24 21:01:43
Rating: 5
Comment: When we rent Autos, we go to the Ontario Airport Hertz. Everyone there has been more than courteous. Goes way above and beyond customer service. I have never had an issue there.

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Name: L**** J*****
Date: 2016-06-21 14:16:10
Rating: 1
Comment: Worst front counter experience ever, 40 years of renting vehicles. Pushed out of the way for a gold member, had time to enroll as gold while waiting, regret doing it. Treated rudely after 30 minutes of waiting. If it was personal instead of business I would have went elsewhere.

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Name: R***** M*******
Date: 2016-06-20 15:26:10
Rating: 5
Comment: I rented a ford explorer and it was fantastic. The people in Ontario Ca were great and it was an easy in and easy out. Super job. Thats why I am a gold card member. Thanks so much

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Name: t********
Date: 2016-06-20 14:42:03
Rating: 3
Comment: Rented a Jeep Cherokee from Ontario, CA. Rental personel were pleasant and helpful. However, the vehicle was severely underpowered to the point of beging dangerous. Im a Hertz Gold member and will continue to rent from Hertz but dont want to ever ever ever rent another Jeep Cherokee.

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Name: N***** K*****
Date: 2016-06-17 16:29:00
Rating: 1
Comment: I stood in the line for over an hour as they allowed several people to go before the non-gold line because they only had two agents doing the processing, and no one attempted to call for extra help. Also when I went to get my vehicle it was the wrong car in the spot, and the car was a lemon, but i kept the car for my rental week because I was done mentally. When I came to return the car the power was down just one bad experience after another! I wouldnt even give one star but it wont let me post!

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Name: L***** M
Date: 2016-06-17 15:45:36
Rating: 5
Comment: Had a little issue with a compromised credit card on file, so I couldnt just jump into my car, but they helped me out very quickly due to my Gold membership. Car was as expected in in very good condition. Drop off at LAX was very understaffed so I opted to take my chances and not wait for processing. All ended well, though! Thank you, Hertz, I will remain a faithful customer!

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Name: S**** A******
Date: 2016-06-17 13:52:58
Rating: 1
Comment: Hertz Ontario AirportMy experience was not the best. Waited 40minutes just to get a car. They only had 2 people at the counter assisting. I had made an online reservation and paid for it. When I got to the counter after the long wait, I was informed they could not find my reservation. So the car I had reserved was no longer available, I had to get a different car that cost me way more. Wont be doing business with hertz again.

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Name: S******
Date: 2016-06-13 15:51:04
Rating: 5
Comment: Outstanding Service as always!!! I have been with Hertz for over 10 years and would never change. Always receive car upgrades. This last reservation they provided me with a 2016 Ford Mustang Convertible that my wife and I fully enjoyed. Service at Ontario Airport has always been outstanding !!!! Highly recommended !!!

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Name: J** �******* C
Date: 2016-06-13 14:50:22
Rating: 4
Comment: Overall rental experience was satisfactory. Please note though: Vehicle substituted from the one quoted within my original reservation was underpowered to the point where it is a hazard for use when merging into traffic onto the freeway, (where the onramp onto the freeway is uphill). Hertz needs to provide better rental vehicle choices, especially when we initially rent a higher cost / higher occupant / luggage capacity vehicle, (better anticipated). (Series L requested, but the provided rental was a lower class vehicle and was substituted without pre-warning me by email, etc.) {Saving vehicle money to the the point where a vehicle is a hazard to operate on the highway - Is not acceptable or wise in my opinion. Again, other than the vehicle provided / substituted, the rental was a pleasant and quick / trouble free experience}. Thanks for reading and your time. Great day to you all.

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Name: D****** M****
Date: 2016-06-13 14:37:34
Rating: 5
Comment: Everything went very well with this rental, car was full of gas and clean, ready, and check in went well too.

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Name: F**** H*****
Date: 2016-06-13 14:29:57
Rating: 5
Comment: This was an Excellent Gold Card service at pick up at Ontario Airport. Staff was friendly and helpful. At my drop off, the staff member was so kind and helpful. I am glad I became a member.T

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Name: J**** E******
Date: 2016-06-13 14:19:46
Rating: 5
Comment: First time with Hertz Ontario. Good experience, friendly, helpful staff. All went well.

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Name: T**** H******
Date: 2016-06-03 01:51:55
Rating: 5
Comment: A phone call prior to the pick-up date was courteously responded to, and our service at pick-up was great. Also, their line was short!

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Name: J*** d******
Date: 2016-05-31 19:15:26
Rating: 1
Comment: After being put in the wrong car again, the attendant made me turn around and get the car that was assigned for me but in the wrong spot indicated by the board. I noticed the car they gave me had quite a few scratches on it. When I got out of the car and voiced my concern to the attendant, he was very rude and got in my face telling me to get back in my car. I called a manager over to discuss and was asked why I got out of my car and my response was to identify the damage to the car which happens to me on a previous rental and I was charged for damage I did not create. The attendant was literally in my face yelling at me. Hertz needs to get their customer service in order. I did not deserve that treatment and will think twice about renting there again.

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Name: J**** A
Date: 2016-05-27 16:34:26
Rating: 5
Comment: Quick and fast, car was clean and ran well. Customer service was great at the gate.

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Name: c******* w****
Date: 2016-05-26 17:29:31
Rating: 5
Comment: The staff was so nice and efficient. It was a p,ensure dealing with them. But what got them this rave review was that two days I to our trip, we had a problem with the tire gauge. We called the repair hotline and described the problem. We also told them that we were renting car for about two weeks. They immediately told us not to stress, return the car and ten minutes later we had a lovely new car. Good job Hertz!

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Name: N***** H********
Date: 2016-05-23 23:01:54
Rating: 5
Comment: Hertzs service is one of a kind and is completely satisfactory. The Workers are very professional and friendly.

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Name: H*** N*****
Date: 2016-05-22 15:22:44
Rating: 1
Comment: Folks, when you return your car, be sure to get the recieve and check before you leave the lot. Dont just leave because youre a gold member. They charged me twice(2 different times) for gas and I have to email my credit card statement showing the gas I filled about 2miles on Heaven street to clear the charges. There wont be a next time with Hertz at this airport.

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Name: R** J****
Date: 2016-05-20 14:58:47
Rating: 5
Comment: Excellent Gold Card service at pick up at Ontario Airport. Staff was friendly and helpful, and the same at return at Phoenix Sky Harbor. The car was clean and ready to go. The whole experience was wonderful.

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Name: b*** b****
Date: 2016-05-19 18:52:22
Rating: 3
Comment: Car was good. lot guy was good, lady at desk was super slow. I am Gold 5 star Presidents Club and should get automatic upgrade but seldom do unless I push for it. May start looking around for another rental company.

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Name: K**** L*****
Date: 2016-05-19 15:18:37
Rating: 1
Comment: Doing a road trip I requested the Mustang GT convertible and my local Hertz did not have one so the 800 number directed me to a hertz and hour away. It was on my way so I accepted the reservation, when I got there they did not have the GT convertible, they said they never had one and gave me a standard convertible, I could have rented this from my Hertz. I had to pay an extra $50 in parking for my car while I used the rental due to them not having the car I reserved. I am a Hertz Gold member since 1998 and I am not happy with the service I have been getting for the past couple years.

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Name: G***** M******
Date: 2016-05-18 12:58:18
Rating: 1
Comment: Ontario AirportI had to wait 45 minutes in line to get a car. Only one person was at the counter for the first 30 minutes. I had reserved a car and paid ahead of time but when i got there they did not have the car I had reserved so they gave me a small uncomfortable car because thats all they had. Im not sure whats the point of making reservations. When I called and tried to cancel my reservation, so i can go to a different company where they had better service, i was told i would not get a refund because I had paid in advance.

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Name: A*** C*******
Date: 2016-05-17 18:52:04
Rating: 2
Comment: Car was fine but was surprised by the size of the bill. I dont think I got the rate I was quoted. Also, I always decline insurance, but noticed that I was charged for it.

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Name: K**** W********
Date: 2016-05-17 15:21:59
Rating: 3
Comment: Quick fast pick up with Gold Service. I was asked for a gas receipt upon returning and had no idea I needed one. Check in person says its a new policy. Also, final receipt was almost double my booking estimate. It was adjusted but only because I caught it.

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Name: A**** M*
Date: 2016-05-16 17:48:19
Rating: 5
Comment: I always have a great experience with Hertz. They take care of me and I love the vehicle options they provide

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Name: T*** E***** T******** S**
Date: 2016-05-14 12:46:15
Rating: 5
Comment: The vehicle we wanted was unavailable at time of pickup. Daniel, Hertz counter customer service specialist, took the time to allow myself to look at other vehicles. We ended up with a Mercedes Benz 2 seater and loved it. We will be renting again from Hertz and this location for a wedding, well need big suvs.

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Name: E*** S*****
Date: 2016-02-08 19:54:16
Rating: 4
Comment: Friendly, helpful folks at the counter. Cars are clean and in good running order. Prices are good.

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Name: J**** R*****
Date: 2016-01-30 09:28:37
Rating: 5
Comment: I love hertz rental workers .... I go there every other week to rent a car and I get the best car always .... I feel like they r my family .... They r very nice people to deal with :)

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Name: B****** G
Date: 2015-11-25 00:14:15
Rating: 4
Comment: It was very easy to get a great car. Thank you very much. The reason I didnt give it five stars is because I didnt like paying a concession fee, a utility fee and then a frequent flyer fee. I think all these fees are a bit much. Other than that, the service was impeccable.

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Name: T***** P*******
Date: 2015-09-30 16:42:07
Rating: 1
Comment: I returned the car 1 hour late and they charged me for a whole entire extra day for almost double what I paid per day!!!!!!! Hertz counter girls stated that was Pricelines policy to charge that. I said fine, then let me have the car back and I would return, on time, tomorrow with the car. They said, it was too late, the ticket was closed when I pulled in and the person outside had closed to ticket and there was nothing they could do. Hertz will never be used by me again and I will be sure to inform my family and friends of my experience with Priceline and Hertz. HIGHLY UNSATISFIED AND DISAPPOINTED

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Name: S*** e**
Date: 2015-07-09 00:20:06
Rating: 1
Comment: My expierience was horrible.I will be staying away from Hertz.I spoke to everyone who was working when I picked up the vehicle.They were very unhelpful and rude to me and my wife. Tried to get the reservation in my wifes name. Had to cancel the reservation which was 100$ so she could drive it! Called the support and they were supposed to transfer me instead dropped the call twice! Finally on the third try someone was helpful enough to send me to the right person. Which saved me from a 100$ cancellation fee. Also note that if I would of waited 5 more minutes according to Hertzs terms and conditions I would of assumed 100% of the cost, not just the 100$ cancellation.Finally when the reservation was in my wifes name I was told that she would be billed for 205$ and so I added 210$ to my bank account thats in her name (since I couldnt pay for it and card had to be in her name only), waited in line AGAIN. Card kept getting declined and so I added 200 more dollars because the staff said the charges were for 405$. Called my bank again (Im traveling for crying out loud so Im not in front of my home computer to make the transfer!) and confirmed the declined charges were for 405$. I go back to the counter AGAIN and card gets declined and the person said now it was 465$, so again I called my bank and added 100 more dollars to the account. Went up to the counter again, this time the line was longer, and card kept getting declined. Called the bank again and said screw it Ill just add 800$ to my account. Im dealing with a crying autistic kid at this point so I send my wife up to deal with it, and she gets told that the computers went down so now we have to do everything by paper, so screw the whole 2 hours I just spent dealing with transferring reservations and time spent dealing with my bank.We get the run around when I go to pick out the car because its on paper and not in their system. The person tries to sell me on a 30$/day Mercedes upgrade, a 10 minute dialogue, while struggling with my autistic son, to find out its not 30$ a day, its 30$ MORE A DAY!Total it took 3 hours to get out of there and 3 hours less I got to spend my vacation with my family.Thanks for nothing Hertz!Horrible experience.I regret my decision to deal with this company and recommend anyone else to avoid this company at all costs. They try to rip you off when youre already dealing with stress from travel and God forbid if you decide to cancel because of your regret because theyll make you regret not using their service.Not to mention when I went to drop it off it was 20 minutes to drop off the car to get out of it, and 40 more minutes standing in the Gold Member line.

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Name: B***** 0*
Date: 2015-07-06 03:47:26
Rating: 1
Comment: Tottaly Terrible!!!! Booked through AAA and Varified TWICE That I was renting a Nissan Altima size Car 4 Door 3 weeks in advance only to Show Up at the Hertz at the Ontario Airport and them tell Me I was only able to rent a 2 door Altima... Well after a Hour and a Half of Arguing and Double the Reserved Rate I got the Car I needed. And If that was not enough the Maintenance required Message kept popping up on the dash cluster!!!! All in all terrible Customer Service and Terrible Experience all together...

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Name: M****** P********
Date: 2015-05-28 04:16:40
Rating: 5
Comment: Line was a little long but everything else was great. Got an Altima that was only a couple months old so couldnt complain.

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Name: J P*******
Date: 2013-10-11 19:56:37
Rating: 1
Comment: Worst Customer Service Ever......got charged for GPS after I told them no, but could not or and did not reverse the charge.....For $27.96 SF, they lost a customer for life...this was my first time renting from them and this is what I got....NEVER Again will I rent from Hertz anywhere....take your business elsewhere.

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Name: S*** B******
Date: 2013-08-21 20:06:09
Rating: 1
Comment: Made a reservation for a large car, apparently reservations dont mean anything. But we were offered to pay for an upgrade. We were told wed have satellite radio, this also didnt mean anything because we didnt have it. Ended up getting directed to the wrong car. Turned around, got in the next wrongly directed car, then they just changed the computer system to show that the car we were in was the right one.When we got back and I told the person how useless Hertz is and that Ill never be using them again, there was another customer who was being told that he had to go back inside to fix the error in his reservation, oh, and he was also a Gold member.Never again!

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Name: A***** V*********
Date: 2013-07-01 16:14:11
Rating: 2
Comment: Shiva the lady at the desk was the worst customer service possible very rude, we said to her she needs to work on her people skills and walked out she followed us out and proceeds to slander my business and even started yelling at us from the terminal door.