Hertz Car Rental - Riverside - Indiana HLE

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Name: F*****
Date: 2024-05-14 00:47:33
Rating: 2
Comment: My car was being serviced by the dealership, and the dealer kept my car for 5 days. I got charged by Hertz even though it was the dealership that caused the delay. Nobody at Hertz has been able to help me, and returning calls just sends me to an endless automated message loop

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Name: l*** c***
Date: 2024-04-24 19:42:23
Rating: 5
Comment: My experience was so amazing. Thank you for Sonia for making my experience so easy and wonderful. You were so helpful and patient with all my needs.

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Name: G* O** A********
Date: 2024-04-02 23:25:58
Rating: 5
Comment: Great service Raquel and her team are the best....

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Name: K**** H********
Date: 2024-03-19 01:41:46
Rating: 1
Comment: Did not enjoy my experience with Hertz rental short summary dirty car, untrained staff, and understaffed location. I tried the rent to buy program they gave me a car with dirty interior, mysterious liquid exploded on the ceiling, and pitted tires. When I reserved there was never any follow up. When I tried to call to ask if my reservation was still on nobody could help and I was told they would call back around a few hours later. Noone ever called. Several days later someone calls me to ask if I will pick up the car, so I head over and low and behold no one knows how to use the system. At first I felt bad because maybe the person helping me was new. Nope, they had been there 9 months. So I get the car notice the pitted tires take a picture of that and start driving. Later I look up to see the disgusting ceiling. The car itself I didnt like doesnt accelerate much and you can small smoke if you go up too steep a hill ( I dont recommend the Honda H-RV). So suffice to say I didnt want it. I returned the car which took over an hour in line as the place is horribly understaffed. I told the woman the car she gave me was dirty and pointed out the tires. She frowned and handed me my bill. Today was a very expensive lesson to never ever go to hertz car rental or do a rent to buy program.🙁

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Name: T******* W*****
Date: 2024-03-14 17:31:36
Rating: 1
Comment: Employees here need to be terminated. Customer service is horrible. Car selection is nonexistent. My experience with this location was one of the worst as a President member of hertz gold member rewards. Car are unkept tires are worn out the car are even out of date. 2020-2022 vehicles should not be rented out in 2024. Someone needs to reach out (management) to corporate to receive new vehicles. Associates needs to be trained on dealing with the public in a respectful matter.

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Name: t******* B******
Date: 2024-03-14 00:20:34
Rating: 1
Comment: Horrible

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Name: R*** M*******
Date: 2024-02-28 23:47:58
Rating: 5
Comment: Kensey was amazing super helpful.

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Name: S****** L*****
Date: 2024-02-01 19:27:37
Rating: 2
Comment: They gave me a car to rent for uber that needed Brakes and rotation. 2-3 hours wait...Its not my problem, Wont switch or start rental over! I want to cancel the whole thing, I have a appointment at noon. Most times they dont pick up phone, manager is not there, no hybrid cars, mostly electric. Ill avoid the whole process. The customers complain about charges. Its not worth it.

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Name: R**** S
Date: 2024-01-16 17:20:07
Rating: 5
Comment: Great service providing rentals for Uber

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Name: B** C******
Date: 2023-12-29 20:09:32
Rating: 5
Comment: Friendly, efficient, and knowledgeable staff. Reserved 2 days before through AAA and was in, out, and on our way in 20 minutes.

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Name: T**** V****
Date: 2023-12-04 01:32:37
Rating: 1
Comment: If you’re thinking of renting to drive for Uber! Think again! This place is a scam. I’ve started a lawsuit. $5000 I’m hidden fees! Don’t trust these scam artists 🧑‍🎨

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Name: N*** �*********** B****
Date: 2023-12-02 10:45:14
Rating: 1
Comment: I dont know what they were tripping on! They wouldnt let me rent a car. And they were rude about it to top it off.

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Name: L**** A********
Date: 2023-11-03 02:35:22
Rating: 5
Comment: Try hey need more Hybrids, but the people are very friendly, and helpful. They also need to hire more people, but it’s satisfying

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Name: L*** M****
Date: 2023-11-02 06:21:10
Rating: 3
Comment: I ready feel that their dosp is over rated 500 plus your rental, one time I rented from them dropped the vehicle off and they tried to lie and say that I didnt, and they never paid me my 250.00 deposit back, I continue to get the run around of when my money would be on my card.When you are renting from these companies fam, please keep up with your receipts.Have a great day!

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Name: o** o***
Date: 2023-10-13 23:45:40
Rating: 1
Comment: GO TO ENTERPRISE INSTEADYOU HAVE BEEN WARNEDCHARGED ME 400$ cleaning feeAnd 70$ for gasEnterprise is way betterShorty wait timesAnd better customer serviceYou have been warned.Let this business fail like it already is.

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Name: X T
Date: 2023-09-19 19:43:17
Rating: 1
Comment: This is a warning for Uber drivers looking to rent a vehicle here: STEER CLEAR. There is absolutely no phone number to call for any assistance of any kind with your rental. The excuse: Their office is under construction and have no power in their current location on the lot. They do not check emails over the weekend and have not responded to other emails at all in some cases or maybe the next day if you’re lucky. Their maintenance portal does not work that is required by a certain mileage but without any assistance provided over the phone or email besides “keep checking your email for the new login” that doesn’t actually work, has made this experience very inconvenient. This rental location is inconsiderate of driver’s time.

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Name: T***** S****
Date: 2023-09-19 19:17:58
Rating: 1
Comment: App system does not function properly. There is no telephone support for Uber drivers with rental issues. Email requests for information are ignored.

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Name: D***** O*****
Date: 2023-09-18 17:08:33
Rating: 1
Comment: Unprofessional staff, I dont recommend this place at all unless you have 3 hrs to wait.. I had a reservation they just dont care. I ask to talk to the manager and the employee said they dont a supervisor..

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Name: E**** J******
Date: 2023-09-14 04:52:09
Rating: 5
Comment: I had a very nice experience with the Hertz staff at this location. They were professional and efficient. They got me into a rental car super-fast and returning it was even faster. They then topped it off by picking up the tab for my Lyft ride back to the dealership where my car was being worked on. I highly recommend them if you need to rent a car from a car rental company in this area.

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Name: L*** G**
Date: 2023-09-07 15:03:06
Rating: 3
Comment: Overcrowded and understaffed, long wait times, but Shannon was nice.

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Name: N****** T*********
Date: 2023-09-01 18:14:59
Rating: 5
Comment: Been renting from here for years now. Always great and FAST service. Also this beats going to SMF as this is fast and local .

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Name: A***** J******
Date: 2023-08-28 19:38:08
Rating: 4
Comment: Wait is a bit too long!!! [whetheryouarepickinup or returing a car]. They only have one employee trying to help multiple people. Employees are helpful but under staff.

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Name: Y***** T****
Date: 2023-08-28 19:06:42
Rating: 5
Comment: I’ve worked with this location since I started driving for Uber a month ago. I rent from Hurtz Riverside to drive for Uber. Christian initially gave me the BEST CUSTOMER SERVICE I’ve ever had at any any car rental establishment. He went above and beyond including follow up phone calls. I promised to continue renting from this Hertz location because of him.A week ago, I got into a wreck with my rental. Mauricio made the experience of obtaining a new rental seamless and in such a timely manner; I was in and out within 35 mins max. Honorable mentions also go out to Elijah! Even with 100 degrees plus weather, Elijah manages to treat every customer with professionalism and a kind smile.I’ve said it before and I’ll say it again: I’ll continue to rent from Hertz Riverside location for their AMAZING STAFF!

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Name: D**** D*****
Date: 2023-08-21 20:27:25
Rating: 1
Comment: Some of the worst customer service I have ever seen. The large Hispanic woman who was acting as a supervisor really needs to lose her attitude as well as a few pounds. Avoid this place at all costs.

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Name: A***** C*****
Date: 2023-08-08 22:39:34
Rating: 5
Comment: Always the best customer service.

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Name: A*** S (**** S*
Date: 2023-08-07 13:56:51
Rating: 1
Comment: I had a great experience renting a car from Hertz in Costa Mesa, but this location is terrible, especially for Uber drivers. They make you walk to another building to check in because they said there is a long wait, and when we arrived at the check-in building, nobody was there. When you return to the regular building, the one employee who only deals with Uber car rentals had an awful attitude and bad business customer service, impolite (spanish male - forgot to ask for his name). Then he said he cant accept the bank i had. I am just curious why they dont list the cards they accept. I came from so far to recieve no service. My fellow Uber drivers please choose different location!!

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Name: G**** F****
Date: 2023-08-05 01:30:05
Rating: 4
Comment: Slow and not nice service !...And dont expect one good morning or good afternoon ✋️here!😕Happy with my rental anyways

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Name: T*********** R**
Date: 2023-08-04 17:47:38
Rating: 1
Comment: I just rented a car that was dirty the inside door frames and trunk where dirtiest with mud. There was coins on the carpet signs it was never vacuumed also the dashboard had chocolate stains the back seats had drinks or liquid on them. The car was not even washed with soap and water, the assistant manager was no help and she just mentioned that they do not do car detailing but we do have to turn in the car clean with detailing done is ridiculous.

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Name: E** R********
Date: 2023-08-04 17:42:51
Rating: 1
Comment: The car I rented was dirty there was mud on the inside doors frames, trunk, there was coins on the carpet with trash and like chocolate stains on the on button, the back seat had a huge drink stain and the car was not even washed. I let the assistant manager know but she said they do not detail the cars they only wash and clean the windows and mirrors so the customers could see. Also I did not see the manager.

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Name: R*** C****
Date: 2023-07-19 20:20:38
Rating: 5
Comment: I honestly had a great experience with my rental and plan on doing business with them again.

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Name: J***** T********
Date: 2023-07-05 16:30:53
Rating: 1
Comment: I will not be renting from here again unless absolutely necessary.I placed a reservation for a cargo van a month and a half ago, showed up a week ago to grab it and they told me they didn’t have one for me. They offered to give me a box truck instead but I made it very clear that’s not what I wanted. Waited around and the manager called to see if a cargo van had finished up at an auto shop. They told him it was finished and he went to grab it. The lady that helped at pick up and the manager were nice through the whole process.. that’s the only good thing about this renting experience. Once I received the cargo van it was very dirty inside and outside. They did make it clear that this was going to be a part of the situation of it coming straight from the repair shop. However; I still reserved an adequately cleaned cargo van. That is not what I got. The biggest problem of all was that after I drove off I realized the back right tire had a PSI of 18. I’m not even sure how the tire didn’t pop. I had to take it to an auto shop to get it properly filled up. They were astonished I was able to drive on it as well. This seems very negligent that Hertz would let me leave without properly checking all of the tires pressure with a gauge on site.I had spoken to a lady when I brought it back about this situation really just looking for a proper apology and that she would ensure that this doesn’t happen again to anyone else. Instead, I received attitude and was told that it wasn’t their fault. I had applied my AARP online for a discount when I made the reservation but it was sprinkled in that I had received a “50+ discount” (which must be how the discount looks in person on their screens) that I wasn’t supposed to receive to somehow make me feel better about this tire pressure issue. I told her that I’m clearly not 50+ and that that’s not an issue on my side but I definitely got that discount after using my AARP card.Please look into who is in charge of making sure rentals are on site for reservations and seek out better training for customer service with all employees.I will not be renting from here again unless absolutely necessary.

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Name: R******* R C*****
Date: 2023-07-02 04:35:42
Rating: 4
Comment: Christian was Very helpful and solved my maintenance problem with my car.

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Name: A** M****** E******
Date: 2023-06-20 11:14:45
Rating: 5
Comment: Was good attention and nice folks

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Name: A**** G********
Date: 2023-06-14 19:21:14
Rating: 5
Comment: Just had a PHENOMENAL experience with Racquel (spelling) who answered my call. I have a reservation through Tesla Insurance, and she was so excellent in her communication, in her graciousness in answering my flurry of questions.Getting a rental can be a process and someone (in this case me) can have a bunch of questions, and she was so gracious, kind and thorough in helping me to understand what my confirmation entailed and was supportive in suggesting different steps she can take to help ensure I had a vehicle when the rental reservation begins on Monday.

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Name: A**********
Date: 2023-06-11 21:13:16
Rating: 5
Comment: My rental was ok not special. Rental prices are decent but definitely not cheap

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Name: N*** T******
Date: 2023-05-15 19:09:14
Rating: 1
Comment: Sloowwwwwwwwww Reservation was an hour ago. They should open on Sunday and offer Tesla Long Range thru their website.

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Name: C****** C******
Date: 2023-04-30 07:38:59
Rating: 4
Comment: The actual rental place was really great! The GOAT in the lobby who was trying to conduct traffic and boss people around was a complete douchebag! We just came at the complete wrong time! Otherwise 5 stars for sure! Man oh man, thank goodness that guy decided he wouldnt rent a car there afterall! (I suspected as much). I am praying for him!

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Name: W**** H****
Date: 2023-04-20 22:34:48
Rating: 1
Comment: If i could give a 0 i would!!! The car i was given was horrible. It was filthy on the inside, had chocolate all over the interior, smelled like something died inside it, missing knobs. Just absolutely horrible. I had to air up the tires and the key battery is bad..... Come on people, do better!!!!

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Name: J**** H******
Date: 2023-04-20 01:14:20
Rating: 1
Comment: This place has horrible customer service. They declined a reservation I had for days. They whispered then gave me a number to call for info. Of course the number was closed for the day. They were very unhelpful and made me feel like I was a problem. I left and got a car from Avis with no issues.

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Name: C******** P****
Date: 2023-03-12 21:45:32
Rating: 2
Comment: They charged me for towing but they never had to tow the vehicle they are ridiculous no wonder progressive uses them both sham. But the people who work there were nice and cant complain about there service just wish they would find work at a more respectable business they were good customer service reps.

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Name: K* C***
Date: 2023-01-05 03:05:26
Rating: 3
Comment: There are a few red lights here. Cars with known manufacturer’s defects and tires with defects are rented out. Deposits are not promptly returned. There are more. It is a very scratch place with no common courtesy. May need an oversight. Hope they correct their mistakes and compensate.

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Name: L** R******
Date: 2022-12-14 03:53:28
Rating: 5
Comment: Pretty quick service, clean car, easy return

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Name: S******* R**
Date: 2022-12-12 18:38:40
Rating: 5
Comment: RAQUEL helped me this morning was very polite, diligent and kindly helped me get my toddler safely to the car. THANKYOU!

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Name: S* N****
Date: 2022-11-10 19:45:43
Rating: 1
Comment: My car is in the shop. My dealership is trying to get a rental and apparently they dont have any vehicles. Its rediculous. Not only that they dont answer their phone lines. I have been trying to get a hold of someone and no one answers.

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Name: J****** C******
Date: 2022-10-15 16:36:28
Rating: 1
Comment: Dont rent here! If you actually want the vehicle you reserved at the time you reserved it for DONT RENT HERE!

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Name: N*** C*********
Date: 2022-09-29 20:51:51
Rating: 5
Comment: Good cars available. Good car rent rates.Very polite and supportive staff.

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Name: M**** H****
Date: 2022-09-07 14:50:09
Rating: 1
Comment: No drop off box and late hours of service you have to accomodate the people need not your ownGoogle indicates opening at 6 am. Their website indicates 9 amCall system indicates 8 am!!!!!.Working with legs not with head follow up your shift

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Name: H******** G***
Date: 2022-08-22 19:53:09
Rating: 5
Comment: They are doing an excellent job.

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Name: t** p*******
Date: 2022-08-18 00:37:39
Rating: 1
Comment: Absolutely a terrible experience. I am visiting out of state and I pre-booked online and arrived early. I was never acknowledged by the associate. And though I was waiting next, as soon as more associates came they picked and chose who they were helping instead of the order waiting. Literally ignored until I said ok I’m canceling my reservation and renting somewhere else. Fortunately I booked through Expedia so I was able to cancel without a fee.Waiting outside for my ride to come back then someone finally offered to help. I said no obviously and let him know this was a highly unprofessional environment. We will choose another rental business to meet our needs.

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Name: j**** d******
Date: 2022-08-08 17:00:11
Rating: 1
Comment: Horrible customer service will not use again

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Name: L**** W*********
Date: 2022-08-04 00:53:33
Rating: 5
Comment: I was very please to walk in and get a rental without an appointment. The agent was very polite and professional.

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Name: C**** A********
Date: 2022-07-18 20:39:13
Rating: 5
Comment: Been here multiple times and everyone is always so friendly and helpful!

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Name: C* C
Date: 2022-06-20 23:50:51
Rating: 1
Comment: Poor customer service. Was charged a second day without knowledge of it because it was a coperate account. Took the car early. Wasnt allowed to take the car back even though I was charged for it because they closed the account. Then was talked down to by a girl in the office very unprofessionally! Oh ya and not to mention they have me a damaged and unsafe car that needed brakes. Another associate offered to give me a ride to get food but not a ride back. Um Im waiting for the shuttle I have to come back. Nice try just trying to get me out of the office when you knew you are wrong on many levels

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Name: B**** F******
Date: 2022-06-12 15:22:13
Rating: 1
Comment: Scheduled to leave my rental on Sunday morning but Riverside site has no drop box for keys as not open on Sundays. Had to drive to Ontario Airport to drop rental off. Very very inconvenient.

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Name: R**** B****** I**
Date: 2022-04-23 15:08:58
Rating: 3
Comment: Being from another state, this location did not make renting a vehicle easy. With this being said, I was able to get my vehicle and a upgrade at the last minute due to another rental agency cancelling. I wouldnt say this was a bad experience, however, I would recommend searching the area before making this your selection.Overall, neutral experience.

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Name: N**** S*****
Date: 2022-03-27 02:13:09
Rating: 1
Comment: ABSOLUTELY HORRIBLE. The staff is beyond rude, incompetent and will cheat their clients out of lower rates to upsell them on much higher daily rates. If you value your sanity and integrity, I strongly advise you to NOT DEAL WITH THESE INDIVIDUALS.

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Name: C******* P*****
Date: 2022-03-25 17:53:37
Rating: 5
Comment: Super nice, no drama, just straight business heres your rental and off we drove.

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Name: C****** B***
Date: 2022-03-22 18:50:35
Rating: 1
Comment: My Company reserved a vehicle there, after waiting for an hour the representative said “we don’t have a vehicle here for you, should I call a cab? “ omg not very nice!!

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Name: S*** N**
Date: 2022-03-18 18:29:40
Rating: 1
Comment: Come on your own risk if you reserve a car to pick up. I had a reservation that I reserved it before 4 days of pick up date and when I show up they said they don’t have that car nor even similar….. worst experience I’ve ever had.

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Name: M*** H******
Date: 2022-03-15 17:59:45
Rating: 5
Comment: Nick and his team was very friendly to all individuals as they walked in to get or return a car.They acknowledged each customers letting them know someone will be with them soon.The vehicle I rented was excellent,I had no issues at all..If I have to rent a vehicle Hertz will be the place,because of the customers services that Nick and his team showed.Thank you!!

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Name: J*** T*****
Date: 2022-03-14 00:17:35
Rating: 5
Comment: Quick in and quick out. Very clean car too!!

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Name: T****** R*******
Date: 2022-02-17 18:58:53
Rating: 2
Comment: Gave me a car with a big yellow sticker on the window warning light o. For no air in the back tire. Attention to details. Not so good

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Name: W**** A*******
Date: 2022-02-05 19:20:58
Rating: 1
Comment: What good is a business phone number which basically tells you use the website and does not allow to talk to an agent to ask a simple question?

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Name: c******** V****
Date: 2022-02-03 00:45:53
Rating: 2
Comment: Okay your service was excellent but the parking oh my goodness was terrible they need to fix those cars better thank you ask if I will be there again question question question it depends

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Name: S***** T*******
Date: 2022-01-12 21:42:59
Rating: 4
Comment: Fast and courteous over all good service

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Name: P**** B******
Date: 2021-12-15 00:58:09
Rating: 5
Comment: This is definitely the place to get a uber car for rental. They were very helpful

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Name: D**** R**** B*******
Date: 2021-11-17 18:06:10
Rating: 1
Comment: Tried to make a reservation today and failed miserably due to what I was told was a lot sale and all seven passenger vehicles are not available??? Why even bother when your salesmen lack of enthusiasm told me enough.

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Name: a***** h******
Date: 2021-11-03 00:40:22
Rating: 1
Comment: The workers are very rude....didnt like it one bit

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Name: G*** G***
Date: 2021-10-25 21:48:23
Rating: 5
Comment: Well organized, good staff and clean cars. Full tank this time

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Name: F******** P****
Date: 2021-10-22 18:27:30
Rating: 1
Comment: Dont ever rent at this place, bad service.

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Name: A****** M*******
Date: 2021-10-15 04:53:30
Rating: 1
Comment: THE ABSOLUTE WORST, THEY NEVER PICKED ME UP. THEY SENT ME THROUGH SO MANY CHANGES JUST SO RHEY WOULD NOT RENT ME A CAR. NICK NGUYEN THE MANAGER WAS NOWHERE TO BE FOUND. NICK AND HIS WHOLE STAFF NEED TO FIRED

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Name: S******* D***
Date: 2021-10-09 21:56:45
Rating: 1
Comment: DO NOT RENT FROM HERE! They close early with no warning. There is no sign on the door or anything. I paid for my car already, and I had to cancel my whole trip because of their lack of communication. Also when you call the customer service line, they give you the run around. You are better off renting from almost anyone else.

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Name: �**
Date: 2021-08-06 05:05:24
Rating: 3
Comment: I think Hertz is cheaper than Avis. And then Hertz has the great car. Some cars can use the Android Auto or Apple carplay. However, I dont know why I need to wait a lot time for car washing when I go to pick up the car even if you are the Hertz Presidents Circle membership.

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Name: R*** R
Date: 2021-08-02 21:54:04
Rating: 5
Comment: Rented a nice clean reliable car.

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Name: S******* M******
Date: 2021-08-01 01:48:48
Rating: 1
Comment: I Ordered an fuel efficient car and they refused to give me one unless I upgraded at the store. Trip cost me 100+ more for the trip.

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Name: J**** S*******
Date: 2021-07-27 01:09:29
Rating: 1
Comment: I was quoted $227 for a 4-day rental I called in and said I wanted to extend it another week... lady quoted me said it was going to charge me an extra $400 so I said it was fine so she charged my card I returned the vehicle.. and now they wanted to say that I owe them $348 on top of the $932 that they took for my bank account...... For a vehicle that I could not even use the air conditioner in it.. did not work...... Constantly told me that the oil needs to be changed so I know that cost me more and more money and gas than it should have been just because of that factor that the oil needed to be changed badly it looked like dirt from a million years ago. . These people are total bait and switch con artist... Take advantage of people when they need help probably the most..... Dont use this place I guess unless you have too.. definitely poor customer service Even after spending 45 minutes on hold on multiple times could not speak to a person that spoke English or even noted my account at all correctly they said there was no notes on my account which is this absurd $1, 200 for a 10-day rental??. @nd a car I couldnt even use the air conditioner in .... Because it it would impede my ability to accelerate and transition on the freeway.....

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Name: S******
Date: 2021-07-21 22:32:29
Rating: 1
Comment: Gave me tires that were a tad low on tread. Did not give me a caparable car with gas mileage.

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Name: W***** H*******
Date: 2021-07-17 15:11:10
Rating: 4
Comment: Came through in a pinch.. very professional and customer oriented

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Name: A***** S*********
Date: 2021-07-17 13:15:05
Rating: 5
Comment: This place was great. It was open on a national holiday and got me in and out quickly when I was in a pinch. The staff were friendly and helpful. They gave me the 20% off travel nurse discount! I also needed to extend another week beyond the initial contract, and the process for extending was super easy. This Hertz deserves 10 stars in my opinion.

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Name: G*** T*******
Date: 2021-07-13 12:08:48
Rating: 5
Comment: Professional staff offered good rates and AAA discount applied with decent car selection.

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Name: R*** I*****
Date: 2021-06-16 00:04:13
Rating: 5
Comment: All was good, out in 15 minutes, they had it together

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Name: J**** H***
Date: 2021-06-10 15:23:59
Rating: 5
Comment: Wonderful customer service - thank you Raquel and Kevin!

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Name: J**** D* A***
Date: 2021-06-06 21:50:08
Rating: 2
Comment: I am very disappointed with Hertz Rent A Car at 7777 Indiana Ave in Riverside, CA. I rented a 2020 Chevrolet Spark for initially 3 days, Friday to Monday. I go there at 7:37 am on Friday, May 21, 2021. I let the representative, Raquel, know I may need the car longer, depending on how fast my truck can be repaired at the shop. She tells me I just need to call to extend the rental. I extend it to Wednesday, May 26, 2021 after calling on Monday, May 24, 2021. Subsequently, I extend it to May 29, 2021 because my truck wont be ready till then. Raquel tells me over the phone the hours are 9 am to 12 pm on Saturdays, so 9 am will be the earliest I can turn the car in.I go to Hertz on Saturday, May 29, 2021, to turn the car in. The wait time to be helped was almost an hour. The man representative (he did not tell me his name, nor did he ask me for mine) that helps me then tells me I will be charged an extra day because I brought the car in after the 7:37 am drop off time (the rental time starts at whatever time you pick up the car). He tells me I needed to bring the car in by that time to not be charged an extra day. I tell him Raquel told me over the phone the hours on Saturdays are 9 am to 12 pm, and the earliest I can bring it in is 9 am. He tells me he was there at 7 am that Saturday and I should have brought in the car then. Again, I tell him I was told the hours on Saturdays are 9 am to 12 pm. If I had known I could bring in the car as early as 7 am, I would have done so. Rather than argue with the man representative that was helping me, I shake my head and pay the extra $51.00 (40.00 a day plus $11.00 daily insurance).I was so disappointed in Hertz Rent A Car at 7777 Indiana Ave in Riverside, CA. It seemed like all they wanted to do was make as much money as they can. I even brought the car back with a full tank (8/8 of a tank, and it was rented to me with 7/8 of a tank)! DO NOT GO TO HERTZ RENT A CAR UNLESS YOU LIKE BEING CHARGED MORE THAN YOU WERE TOLD!

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Name: S***** M*****
Date: 2021-05-22 16:05:33
Rating: 1
Comment: Horrible service, lady at the front is disrespectful and extremely rude, and you also need a “costco card” to get a rental car ?

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Name: h*********
Date: 2021-05-02 04:58:21
Rating: 1
Comment: Never rent a car from here and NEVER prepay online. They took my money online but, would not let me use the same card to pick up the car. The employee there was rude and did not know ANY of the companys policies. He couldnt give me the refund policy and kept telling me to call corporate on a day they were not open. I went to Enterprise up the street and had zero issues. The staff is rude, incompetent and unprofessional. I still dont know if Im going to get my $270 back.

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Name: J* R********
Date: 2021-03-28 05:15:26
Rating: 1
Comment: Impossible to make them satisfied with two or three types of ID bank or AAA. Go to enterprise

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Name: C****** S*****
Date: 2021-03-16 06:30:11
Rating: 1
Comment: Be aware I you return the car early they will charge you based on the rate of the day. Rather than thank you so it can get right back on the road they double charge you. Will never rent from Hertz again. Thanks a lot Sean

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Name: J** t********
Date: 2021-02-10 23:00:05
Rating: 4
Comment: Thank you guys I appreciate your business it was a little shaky at first but you guys took care of all my needs got me my upgrade and I was on time for my appointment thank you very much oh, thats why I always come back to you guys

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Name: i*****
Date: 2021-02-02 20:10:30
Rating: 1
Comment: I booked through my Priceline account which gets me good rates. An emergency came up and I had to keep the car overnight, an extra 1/2 day, and for that alone I was charged more than the first two days combined!! Upon finding out that I booked my rental through Priceline, the employee was irritated. It’s obvious why I was charged so much for the extra half day.

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Name: M**** G*******
Date: 2021-01-06 02:53:42
Rating: 5
Comment: NICK & SHAWN were extremely nice and down to earth i had concerns and they addressed them properly. Sadly i wasnt able to use their services because of my issues but i would definitely recommend you rent from these guys they seem trust worthy and motivated help you. THANKS ANYWAYS GUYS

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Name: C* B******
Date: 2020-11-30 18:21:15
Rating: 2
Comment: Won’t rent from here again. They tried to charge me 35 dollars for 3 dollars worth of gas. Cars are damaged and the “upgrade” we got did not have working Bluetooth or USB connectivity

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Name: C******* R****
Date: 2020-11-29 14:20:08
Rating: 3
Comment: It seems like returning a car takes way too much time.

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Name: S******* W*****
Date: 2020-11-23 21:00:16
Rating: 1
Comment: Do NOT go here they will take your money!! Me and my fiancé rented a car from South Carolina to move to California which they knew where we were driving the car to because you have to put a return location and when we went to return the car they charged us an EXTRA $400 for putting miles on the car which when we rented the car they never told us anything about . AT ALL. We have rented a lot of cars in the passed and this so far has been the worst experience do not waste your money with these people.

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Name: T** D*
Date: 2020-10-26 18:41:22
Rating: 1
Comment: Took me over an hour to drop off my rental. When I told the agent I had complaints about the car. They told me they couldnt help me. Worst rental experience ever and even the customer service phone center was unwilling to help me.

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Name: a** S**
Date: 2020-10-19 23:18:17
Rating: 1
Comment: Awful service no one was willing to talk. They gave me car with 3 quarters of a gas tank but their receipt doesnt say that and they are claiming its in the receipt they have but the guy wouldnt show or give a copy.

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Name: S**** M*****
Date: 2020-10-08 22:34:10
Rating: 5
Comment: Good place to buy a car. Play close attention to the exterior before buying tho..

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Name: S****** P**
Date: 2020-10-06 18:51:40
Rating: 1
Comment: Got a good deal on a 4 day $34 a day rental then wanted to extend it 3 more days no problem we will add it to your card.extended it another 3 days by phone no problem.Final bill $796.when queried was told rates go up and down daily.at no time was I informed about a rate change.customer relations and billing said I had to know so they could charge my card.i signed consent for the first period only and assumed the rate stood. Didnt seem to care .Be warned.

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Name: E***** M****
Date: 2020-10-02 19:24:09
Rating: 2
Comment: Never had a problem intil I made a reservation and uberes over to the office to find out I was mis informed by the agent about accepting expired license documents. Talk to more than one person to get the facts.

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Name: N***** B******
Date: 2020-09-29 19:53:21
Rating: 1
Comment: Absolutely garbage service! I made an appointment 2 weeks in advance and was assured that I would get the cargo van and I asked if I needed to put money down and they said no. Once again I was assured that I would be able to get the cargovan on the date I had set. On the day of pick up, they had ZERO cargo Vans and had given them all out, leaving me completely screwed on moving the items I needed to move.ABSOLUTELY HORRIBLE WAY TO DO BUSINESS!!!

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Name: J**** V***********
Date: 2020-09-23 22:12:49
Rating: 5
Comment: My experience at this Hertz has been fantastic. It takes a little while to get in and out but they are very customer service oriented.

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Name: M******* P***
Date: 2020-09-19 23:07:52
Rating: 2
Comment: Their workers are rude and busy always. The parking lot is too small for the rental shop too.

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Name: C***** C*******
Date: 2020-08-21 23:18:39
Rating: 2
Comment: They have good prices on the car rental but they take way to long to give you the car. I waited for over a hour with no one else in the store. Makes no sense to me.

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Name: J*** Y*******
Date: 2020-07-18 19:46:00
Rating: 1
Comment: This was the worst car rental situation I have ever experienced. Had everything reserved online. They charged me $60 for the full coverage insurance and all I had to do was go pick up the car. Drove 20 miles to do so, waited outside for almost an hour only to not be able to rent the car. Customer service was terrible. They wouldnt even give me the phone number to get my $60 refunded back to me. They just said it was a third party. Literally went right next door to Enterprise with no previous reservation and was able to rent a car in less than 25 minutes. Dont waste your time with Hertz.

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Name: K**** B******
Date: 2020-06-15 20:35:54
Rating: 5
Comment: Friendly, helpful and efficient. Bought a new car and Jevin was amazing! From financing to the moment I drove off the lot, everyone was helpful and kind. Definitely recommend them!

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Name: C***** D*********
Date: 2020-05-29 05:19:58
Rating: 5
Comment: Very professional great people good cars

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Name: C******** E******
Date: 2020-05-28 19:44:17
Rating: 4
Comment: We were lied to when we asked about financing our purchase and told that we would get financing!

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Name: g****
Date: 2020-02-24 20:51:32
Rating: 2
Comment: Terrible customer service .. got there early because couldn’t get a ride later and instead of working with me the guy tells me sorry I have to wait three hours. It’s when another guy showed up for work, he said sure take the car early just bring the car back early which was a reasonable thing to do. I forgot his name but he was great guy since I was really sick that day and had to drive 400 miles for an interview.

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Name: J T****** D*****
Date: 2019-12-28 17:14:43
Rating: 5
Comment: Bought a low mileage Hyundai $2,000 less than comprable ones at local dealers. Easy purchase. Highly recommend.

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Name: D**** R*****
Date: 2019-12-07 00:04:26
Rating: 5
Comment: Staff here at the Riverside Location are amazing.

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Name: S***** M*****
Date: 2019-11-20 01:39:34
Rating: 5
Comment: I recently bought a car I worked with jevin he was absolutely fantastic. The experience was simple fast and to the point. He was very easygoing and flexible thank you so much for your help I love my new car.

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Name: j******* R********
Date: 2019-11-19 08:00:46
Rating: 1
Comment: We called this branch from the UK to see if we had a level insurance included or If we needed to purchase the very reasonably priced policy whilst in the UK.Raquel told us the vehicle came with insurance and that we didn’t need any extra, when we picked up the vehicle I was told that we needed to buy the $34 a day policy or we wouldn’t be insured.When we challenged this we was met with rude staff who thought it was acceptable to point in my pregnant wife’s face.They denied telling us we had insurance over the phone, oh and they don’t record their calls so at this point it was my word against there’s. Customer is always right yeah?!Hertz customer service have also been terrible in addressing the complaint.I would never use this company again

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Name: J***** M**********
Date: 2019-11-12 16:05:38
Rating: 1
Comment: Worst customer experience ever... I pre-reserved online and when I came to the agency, they told me I need a credit card to pay the rest of the rental. So first they charge you 29$/day more because you are under 25 and then they say that they are not able to give you a car because you don’t have a credit card and/or a Social security number ?! Never reserve there if you’re not american...

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Name: K*** J
Date: 2019-11-02 01:08:18
Rating: 1
Comment: Horrible customer service and the one star rating is being generous. Staff was more concerned with leaving for the night than assisting potential customers. First the particular vehicle that I reserved online wasnt available, then no SUV was available, then no truck was available, then finally the gal that I was speaking to said that they had no vehicles available... She also said that I should disregard their website because it doesnt know about their fleet and whats available. She then said I could come in tomorrow morning so Im assuming that,even though they are closed, people will be dropping off their vehicles tonight and they will somehow be cleaned and inventoried so they are available to rent first thing tomorrow morning...

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Name: G*** E****
Date: 2019-10-29 21:25:35
Rating: 5
Comment: Nick and Ron treated me like a VIP.....upgraded my ride, kept it budget friendly, were quick and so easy. I came early and that was no problem!! I have been renting from enterprise for years......im glad I gave Hertz a try this time......so worth it!!

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Name: R*** Q**********
Date: 2019-09-09 20:36:37
Rating: 4
Comment: I normally dont use hertz but it is the company my dealer uses. Very polite and pleasant to deal with and customer service was good. 4 stars because the vehicle cleanliness is not the best. Both times that I got a vehicle they were dirty inside and out. Not filthy but not clean.

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Name: P***** M***
Date: 2019-08-27 15:12:38
Rating: 5
Comment: We normally go to Ontario Airport but boy were we happy we ended up here. It is the best kept secret in Riverside; the service that we received from Mr. Ronald Campbell was outstanding! He was very attentive, respectful, had a great sense of humor, took the time to assess our needs and asked questions to recommend the right car for us, took pictures of the entire vehicle and emailed them to us. We also got an upgrade because the car that we requested was not the right fit for us. All this to say he went above and beyond to make our experience the best. This place is highly recommended, would not rent from anywhere else in the future. Will be coming back here for sure!!!

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Name: C**** S*******
Date: 2019-08-16 18:31:55
Rating: 2
Comment: I would not recommend this Hertz. Do not be in a hurry. Car wreaked of cigarette smoke & was not clean. Had to take it was late for work. They need more workers.

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Name: J*** S********
Date: 2019-08-15 02:21:15
Rating: 1
Comment: I quit my other job for this. They told me I was hired already later that i knoe i had 2 do two exams on a computer. The manager whos name goes by hoang nguyen was just pressuring me and forcing me to finish with my exam.

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Name: S******* S******
Date: 2019-07-30 18:49:12
Rating: 5
Comment: So far, I have rented from this location about 4 or 5 times and out of those times they had to accommodate me to a different vehicle from what I had ordered once. Overall, the quality of their cars are great. I have never rented a car that smelled like smoke or that was dirty. The cars are mechanically in top notch shape and they are pretty new. Their customer service is great and people who have AAA can recieve discounts.

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Name: C*** A*******
Date: 2019-07-10 21:39:03
Rating: 5
Comment: Wow, these guys are really awesome, so helpful and courteous

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Name: k**** s******
Date: 2019-06-20 17:40:27
Rating: 1
Comment: Rented a 300 Chrysler on June 13th from this Hertz. We left at 3 a.m. on the way to a 12 + hour drive. On the freeway we started to experience problems with the front end and called into roadside service for help. Well, because it was 3 a.m. no other Hertz was open in order swap out a car. We were told to keep driving and then call back after 8:00 a.m. and maybe by the time we get to the next city that has a Hertz location that possibly we could then swap out. Well, that did not happen, no Hertz had a car that they could give to us, so then we had to continue driving praying that we would make it. Then we called back and were told to go to a few different locations to pick up a car, first location did not have the vehicle that we were told they did have, the next place same thing, so on and so for 16 hours we received no new car. Oh, it continues for the next 4 and one half days. We were told to take the car into Firestone to have them fix it and they would pay for it. Not taking into consideration that were had plans and this was not our car. We were also told that they would come and pick the car and they would then end our contract. This would leave us Stuck with nothing. Roadside service is horrible has no consideration for the safety of their customers. In order for us to have the car exchanged we had to get approval from a General Manager who was at a Fathers Day function with his son and had to take the call from one of his employees in order to sign off on having a car towed from a city 3 hours away. this also ruined my Husbands Father Day. I could go on but this would turn into a book. So,. .. I will update you as to what Hertz does now that we are returning the vehicle. Note: I have one star because I had to under to write this review, however my true rating would be minus 1 star so basically no rating available.Good morning, this is an update to our post... Hertz did remove all fees from our account. I just hope that someone will look into their roadside service.

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Name: C***** P*******
Date: 2019-06-02 22:30:03
Rating: 5
Comment: I just bought my new Nissan Rogue from Hertz, Derrick Turner, and I got the best price, best Rogue, Best Service, and after a long 2 weeks of searching everywhere else. Im so Blessed I found Hertz and Derrick Salseman and Natalie Manager for the Best Deal Possible !! Im so happy !! You cant beat their prices

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Name: M**** H***
Date: 2019-05-16 21:25:16
Rating: 1
Comment: They say one thing and do not tell you that you actually need a credit card

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Name: X******* N*****
Date: 2019-05-15 12:48:46
Rating: 4
Comment: Gave me a nice Nissan Maxima quick service no line would have given five star but the didnt wash the car as there carwash was broke.

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Name: D***** P*****
Date: 2019-05-14 21:58:47
Rating: 2
Comment: The car wasnt ready I got 30min late to my appt because they didnt have the car in the yard at the end I had to ask to get me another car because the car they were waiting for never came.

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Name: P****** K******
Date: 2019-04-18 09:13:26
Rating: 5
Comment: EXCELLENT Service! Super Helpful and Saved the Day for me! 😍 Thank You! 🤗 I havent forgotten...! 🙂

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Name: K******* S***
Date: 2019-04-13 21:52:20
Rating: 5
Comment: Hertz team provided excellent service. Car was perfect. Young ladies in the front were friendly and smiling. Thanks to everyone.

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Name: R** s****
Date: 2019-03-27 03:25:01
Rating: 2
Comment: Rented a car for a week to go to vegas and it smelled liked ciggerets and dog hair, I was disappointed in the quality I got for the price I paid.

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Name: N***** V*****
Date: 2019-03-09 19:25:51
Rating: 1
Comment: Hertz is very difficult to deal with. They charge you to reserve a car then dont rent it to you on pick up. Then takes forever to return the money but it takes a second to charge the card. I reserved and waited an hour for them to tell me I might not get the car because they were going to close before they can attend me but I pushed them to finally get me a car and they charged me 50 more. Dont recommend Hertz. Try enterprise or budget. Might be easier.

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Name: D***** L*****
Date: 2019-03-07 19:41:54
Rating: 5
Comment: Had a great experience here, Ron went above and beyond to take care of me. Will recommend and return for any rental needs I may have.

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Name: L**** M********
Date: 2019-02-21 23:15:52
Rating: 3
Comment: My husband rented a car from Hertz this week. I was disappointed the car we first received was not up to standards. It was dirty and full of animal hair. My husband complained and got another car to replace. My thought is any car should be ready to go since this is a establishment that is in the business of renting out cars. Everyone there was very nice just felt communication could be better.

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Name: P****** T*****
Date: 2019-01-24 14:57:06
Rating: 5
Comment: Absolutely love this place they said pick any car on the lot I got a dodge hemi charger that day. Very friendly staff. Quick and easy. Car was clean. They contract threw AAA on claims.On that day there was no lines or on the day I returned the car. I would definitely go back again to this rental agency. Good job guys.

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Name: F**** M*****
Date: 2019-01-15 09:45:07
Rating: 4
Comment: Convenient locations and reliable choice of vehicles.

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Name: R****** R*******
Date: 2019-01-14 22:42:59
Rating: 1
Comment: I attempted to extend my rental through Ron at this location. He quoted me $104 total (my original rental was $72 plus $32 for another day and the CDW) to which I agreed and then came back and said after all of the fees it would be $119. I decided against extending my rental and Ron informed me that it was fine and I would not be charged, however, shortly after I received an email notification from Chase Bank letting me know that a transaction from Hertz (for the same amount) was charged to my account. I immediately called and Hertz and asked why. The gentleman informed me that he did not submit but it may just be a hold. I actually dont care if it is $40 or 40 cents, no hold should have been placed on my account. After I inquired further I was told that their was nothing they could do and I would have to wait for 5-7 days for it to release... meanwhile I turned the car back in already and did not keep it for another day. There was no attempt to rectify, just an unfortunately...

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Name: T***** A******
Date: 2018-12-17 20:16:01
Rating: 1
Comment: What a mess...Made a reservation, online, and prepaid. The vehicle was to be used for a trip consisting of five days. The reservation was made 5 days prior to pickup. On the day of pickup, the vehicle was not there and I was told that I would have a short wait for my vehicle. After one hour of waiting, still no vehicle. I cancelled the rental. In the mean time, Hertz had put a $200 hold on my bank account and would not release funds for 7-10 days. I had to call customer service for a refund. This is another story...Never will I do busy with Hertz.

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Name: R****** V********
Date: 2018-12-12 10:34:51
Rating: 1
Comment: Hertz Car Rental on 7750 Indiana Ave has to be the WORST POSSIBLE CAR RENTAL COMPANY EVER!This nightmare all began when I called AAA Auto Club to have my car towed once that was all completed AAA offered me their service of a free car rental for a day at no cost due to my membership.Well I gladly accepted this offer and felt pretty good AAA explained all arrangements were complete and gave me the Invoice # Hertz had assigned to me and all I needed to do was call.So I called and was not greeted but accosted by the RUDEST, MEANEST, AND PUSHY woman asking why I had called. I explained AAA had reserved a car with Hertz and gave her the Invoice #.To which she replied in no uncertain terms I DONT WHAT YOU ARE TALKING ABOUT AND I DO NOT KNOW WHAT THIS INVOICE # IS I DO NOT RECOGNIZE IT SO IT SERVES NO PURPOSE TO ME. WHAT IS YOUR NAME?I DO NOT SEE YOUR NAME OR ANY RESERVATION WITH YOUR NAME DO YOU HAVE ANYTHING ELSE.I hung up and called AAA explained the SITUATION. A few minutes later AAA called back stating the mix up was RESOLVED.I called Hertz back and was greeted by the same woman after giving her my name I asked when a driver would be picking me upWHEREAS I WAS TOLD IN NO UNCERTAIN TERMS THERE WAS NO DRIVER AVAILABLE TO PICK ME UP AND I WOULD HAVE TO PROVIDE MY OWN TRANSPORTATION TO PICK UP MY RENTAL. To which I replied if I could provide my own transportation I would not need to use their rental and hung up.Once more I called AAA to explain my present situation again I was placed on hold when she returned I was told a Hertz driver would be picking me up and apologized for all the inconvenience and confusion.Once I arrived at Hertz the woman I spoke to did not disappoint she was as ARROGANT, RUDE AND DISMISSIVE IN PERSON as she was on the phone.There was no hello no offer of coffee not even please have a seat only IN THE MOST IRRITATING MANNER AND MONO TONE VOICE WAS THE REQUEST AS FOLLOWSDrivers license, credit card and adding insurance NO PLEASE NO THANK YOU.Once paperwork was completed I was told to sit and wait because she was not sure there was a CAR AVAILABLE FOR ME ON THE LOT and was not sure what she could do for me.After several calls and waiting for over an hour i was told I would able to use the car I was picked up in.I was never so glad to leave a place before in my life. I left as quickly as I could. I proceed with my task and returned the next morning. I was so excited to give Hertz back the car.I was in such a hurry to leave before SHE arrived I asked the lot person where the drop box was for rentals but he did not know so I started to leave the keys with him when I heard her voice you cant do that come in.The long walk to the office I was trapped all I wanted was to leave. She pulled all my paperwork and pointed where I need to sign.I glanced down and saw I was charged for several gallons of gas I never used. The gas registered at the same level when I drove it off the lot and returned she stated she was aware I did not use the AMOUNT OF GAS I WAS PRE-CHARGED THE DAY BEFORE.SHE SAID IT WAS HERTZ POLICY TO CHARGE FOR THE GAS BEFORE THE CAR LEAVES THE LOT AS A COURTESY TO THE CUSTOMER. Are you SERIOUS how can you CHARGED my credit card without my authorization, knowledge or permission.I REQUESTED that the charge be removed and promptly TOLD NO! IT CAN NOT BE DONE. I asked her did you check the gas gage shows the same level she agreed and told me I needed leave there was nothing further she could do for me.I called Citi Bank explained the charge and was told not to worry the charges had not appeared for payment yet and my DISPUTE has been ENTERED.I went home and called Hertz and EXPLAIN IN DETAIL MY HORRIFYING EXPERIENCES FROM START TO FINISH. I was informed that the charge would be credited back to my account and RECEIVED an appolige for my negative experience.I will never use Hertz again even if it is A FREE SERVICE OFFERED the cost is far too great.Sincerely,Rebecca Velasquez

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Name: H**** S*******
Date: 2018-11-27 20:10:23
Rating: 1
Comment: I love hurts but this location is terrible. The drivers pick you up late. When they pick you up they do not even have the cars at their location they drive you to another location to get your car. They do not inform you ahead of time that this is going to happen so if youre on a time schedule youll definitely be late. The customer service they possess is abrupt and rude.

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Name: K****
Date: 2018-11-21 17:42:02
Rating: 5
Comment: I am extremely satisfied with the service and rental options at this location. I needed to rent a vehicle through my insurance and it started out rocky as I originally was going to go to Enterprise. After contacting my insurance and this location they literally saved me. I worked with Stephanie and she made the entire rental process simple and I felt I was in good hands. I appreciate people who enjoy the work they do as it really shines through in the level of service they provide. They even provided me with a ride to the auto body shop my car was at. I am beyond thankful for everyone at this location and will definitely recommend them to anyone looking for a rental service. Bless up!!!

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Name: B************
Date: 2018-11-15 00:02:15
Rating: 1
Comment: Horrendous experience, my opinion choose enterprise instead youll pay more but atleast youll be treated with dignity

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Name: K** T***
Date: 2018-11-09 22:17:07
Rating: 1
Comment: If I could give a negative 5 stars I would!! I went through AAA website to rent a car through Hertz, located at 7777 Indiana. I showed up 30 mins early and was immediately told by lady at the counter I was too early and car wasnt ready. Her tone wasnt helpful but I was ok. I asked her about the car, thinking I might need to upgrade to something larger. She told nothing else was available. Her tone again was short so I just walked away and waited until 11am. They didnt call me so I went back to the desk at 11:03 to check on the car. She then told me they didnt have ANY cars!!!! I asked her what happen to my reservation? She said that the reservation doesnt guarantee the car, the only way to guarantee is to have paid online. What?!?!?! I told her that information was not online, but again I went through AAA website. Then I asked why she didnt tell me this when I first got there 30 mins ago!! She then pointed at another customer who had been waiting longer than me. I told her that wasnt my concern, and she didnt answer my question!! I walked out, never again!

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Name: K*** S******
Date: 2018-10-23 20:12:26
Rating: 4
Comment: Friendly staff, nice cars, good prices with your AAA discount!

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Name: N*** T*******
Date: 2018-10-23 01:10:45
Rating: 1
Comment: Waited 2 hours for my rental because they didnt have enough cars. I was told that I had to wait for someone to bring a car in. Worse part was that they had 2 people in front of me who probably waited longer. Appointments only mean something here if you are late.

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Name: A***** T*******
Date: 2018-10-19 22:35:03
Rating: 5
Comment: Extremely clean cars was very impressed

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Name: F N**
Date: 2018-10-01 15:38:27
Rating: 1
Comment: Rude ppl. In the riverside area.. Had to go to redlands .. Much better.. Very professional

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Name: M*** W***
Date: 2018-09-28 02:38:23
Rating: 4
Comment: Mostly a pleasant experience, and we got a great car in good condition for the weekend at a much lower price than we anticipated. However, we were told the wrong return policy - that we could return the car in 3 hours after the time we picked it up without any extra charge. When we returned the car ~2hrs after pickup time, we were nearly charged late fees that were more costly than the rental itself. Once we explained the miscommunication, the late fees were removed, so overall it was a pleasant rental agency with good customer service.

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Name: A*** L****
Date: 2018-08-14 05:14:11
Rating: 5
Comment: This review is mostly written for a specific worker, Jason. My husband and I were desperate for 2 vehicles with a certain number of seats and he was so helpful and accommodating in getting us what we needed last minute and at a great price. Every other worker we interacted with was pleasant as well. Good experience!

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Name: M***** L*** (***************
Date: 2018-07-16 14:50:40
Rating: 5
Comment: Purchased a new vehicle here and they were great

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Name: T** B*******
Date: 2018-07-13 21:08:51
Rating: 5
Comment: Great help,staff. Best in town. Thanks Tom

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Name: D*** T********
Date: 2018-06-27 13:36:14
Rating: 5
Comment: I have to say that since moving across the street Hertz has up their game their cars are much cleaner and nicer then before and the staff much friendlier and well-informed about the cars they have on there lot almost lost me to Enterprise however Hertz prices are much more reasonable

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Name: L*** P***
Date: 2018-06-08 18:15:48
Rating: 5
Comment: Rented a car from this place for a month until my car got repaired .The Staff member that helped with the rental, Tyler, was so awesome and very professional! I wasnt sure when my car would be finally restored so I had to keep calling them to extend the rental and they were always so polite and never had any problems in doing so! Thanks so much! :)

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Name: N***** K*****
Date: 2018-05-17 20:23:03
Rating: 1
Comment: The car we reserved was not available. Person at the front desk was not accommodating. Ended up going to enterprise right down the street in which they were more than helpful.

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Name: I****** C*****
Date: 2018-04-26 16:58:45
Rating: 3
Comment: I recently took a one way trip from CA to TX. When I received the car it was in very bad condition, the inside was dirty, tiers were in bad condition and many more. I do not know if it was just the location in CA that didnt have good service because when I arrived to TX to return the vehicle everyone was very friendly.

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Name: L**** M
Date: 2018-04-13 19:11:33
Rating: 5
Comment: The Riverside location is helpful and I had a great experience.

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Name: V****** V*****
Date: 2018-04-01 05:11:59
Rating: 2
Comment: They charged me the wrong rate for gas, and for a full tank when it shouldve been 3/4ths of a tank. They also didnt explain their gasoline policy and tried to charge me $54 for gas when I had refilled the tank to the level it was when they gave me the car. Be careful.

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Name: D**** H*****
Date: 2018-03-07 16:10:56
Rating: 5
Comment: This is a resale lot for prior rentals really nice cars low miles well maintained and they write a lot of business their prices have to be pretty darn good I know when Im in the market for a new car I am going to come by here first really good selection from economy to luxury different makes different models

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Name: J***** H*****
Date: 2018-02-21 17:23:13
Rating: 4
Comment: The staff was very friendly and polite!

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Name: O*** P******
Date: 2018-02-18 20:36:01
Rating: 5
Comment: Awesome experience. We got a good deal on a great car and the entire staff is super nice. Derrick went above and beyond to ensure we had a fantastic experience. Thank you!

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Name: E**** S******
Date: 2018-02-16 22:07:43
Rating: 1
Comment: Attendant probably had a bad day. Awful customer service. Car not ready when arrived to pick up

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Name: L**** C***
Date: 2018-02-08 18:06:04
Rating: 4
Comment: Customer service can improve, I had to wait quite long for assistance but they did meet my expectations friendly people and they made sure I was satisfied with the service

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Name: D**** I****
Date: 2018-02-06 19:54:45
Rating: 1
Comment: Booked a rental in advance, given no information about the Company Policy Walked to the rental location (1.5 miles) just to be told a debit card cannot be used to rent a car through Hertz. I offered to put down a deposit, but there was nothing to be done

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Name: M***
Date: 2018-02-01 23:41:13
Rating: 5
Comment: Great customer service! They helped me find a great vehicle and I left the lot happy and riding. Chris Knighton made sure I got treated well while Anita and the rest of the staff were super helpful and friendly. I recommend this place to anyone in the market for a vehicle. You will get treated well and get a great deal!

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Name: d**** d*****
Date: 2018-01-28 21:55:37
Rating: 5
Comment: Best place to buy a car ask for me David Duqrte

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Name: V**** T*****
Date: 2018-01-06 20:38:08
Rating: 5
Comment: I made the reservation through AAA and they honored the reservation with no hard sale for additional options. When they gave us the vehicle they noticed it needed to be serviced and they upgraded us with no additional charges. We have continued to use them.

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Name: A***** T*******
Date: 2017-12-28 20:58:44
Rating: 5
Comment: Good customer service clean cars

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Name: P******** W*******
Date: 2017-12-25 21:57:44
Rating: 5
Comment: I rented a little red Kia Soul. The staff was wonderful and helpful to me. I loved that little car it reminded me of my 65 Volkswagen. I wished I had the money I would buy it.

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Name: M*****
Date: 2017-12-20 03:44:10
Rating: 5
Comment: They qualified me otherwise I didnt think I would! They treated me so well. Great customer service and great staff. They went above and beyond to make car purchase as smooth as possible!

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Name: E***** C****
Date: 2017-11-17 18:02:46
Rating: 5
Comment: Very knowledgeable sales sales consultants. Mark Casso assisted me with my inquiries. I will be back!

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Name: J*** S*******
Date: 2017-11-08 03:40:54
Rating: 5
Comment: Decent place to purchase a car. People are great

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Name: Z***** B***
Date: 2017-09-25 18:55:27
Rating: 3
Comment: This place is so busy every day all day. Just make sure you have good credit,or credit card.

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Name: P*********** T*****
Date: 2017-09-19 20:10:13
Rating: 5
Comment: Ive rented from this location for over 10 years and they are the best!! Thanks Charles and all of the staff for your great customer service!!

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Name: J**** M********
Date: 2017-09-09 06:35:16
Rating: 5
Comment: This place is great! The staff is friendly with great customer service. I recommend everyone looking for a car to come here!!! Got my car from them 3 weeks ago and Im still happy! Great prices, friendly service. Ask for David, he listened to our needs and went above and beyond.

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Name: C***** K****
Date: 2017-09-08 20:30:40
Rating: 5
Comment: Friendly service at both ends of our trip! I needed a larger vehicle than the one I reserved and they were able to find just the one I needed.

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Name: s******* b*******
Date: 2017-07-12 18:38:11
Rating: 1
Comment: We are really disappointed by our customer experience, we had to wait the car as was not ready, the car was not clean with diffrent kind of tire that make it unsafe.Personal unfriendly and suggest to go see elseweere. NOT really a nice welcoming for our honeymoon caming from Europe.Stay aware from this centre and go to more customer friendly ones.

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Name: T** M****
Date: 2017-06-25 03:12:06
Rating: 5
Comment: Love Hertz Riverside! Best Hertz selection in CA. Staff is friendly, helpful, honest and efficient!

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Name: D***** A****
Date: 2017-06-23 18:05:54
Rating: 1
Comment: Most racist place Ive ever been too. Although I had all forms of Id and credit card I was still denied a rental even after its been reserved. The big white lady with blond her was so rude and disrespectful. She didnt care how she spoke too me or anybody else there. I will be contacting corporate office in regards to this manner

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Name: S* M****
Date: 2017-05-29 14:18:03
Rating: 1
Comment: Car was late, dirty, needed to be changed. Ended up being no reason to have an early reservation. I only use hertz but am scared for my next rental

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Name: J**** R*** V********
Date: 2017-04-27 15:07:13
Rating: 5
Comment: When Ivana at the Indiana Local Edition Riverside, CA takes care of you. She always want to provide to her customers with an excellent rental experience.

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Name: D*** A****
Date: 2017-04-13 04:28:22
Rating: 4
Comment: Very helpful staff. Nice cars.

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Name: J*** D*****
Date: 2017-04-01 20:12:20
Rating: 1
Comment: I rented what appears to be a new Hyundai accent. When I drove it off the lot, I didnt bother checking the tires because my assumption was new car new tires. At least that is what you should expect. Noticed when I hit freeway speeds the car starts to shake alot. I get to my destination, I inspect the tires and come to find out that the front passages tire is completely bold. Literately no thread on the outer edge of the tire. I called the local hertz number, and the phone just rings no one picks up. I call the 800 number and Im on hold for 1 hour, then my call gets disconnected by their phone system. I called the 800 number again this time I selected road side emergency in hopes that I colud speak with somebody sooner, Sure enough two minutes later a live person picks up. I explained to her the situation her solution was for them to charge me 79 dollars to mount a new tire. So now I tell her, just to clarify your company rented me a vehicle with a bold tire that not only puts my life in danger, my passengers life in danger, and every body else around the vehicle life in danger, but on top of that you are going to charge me 79 dollars to mount a new tire on a car that dose not belong to me? She replied yes.I asked her to transfer me to the hertz in Riverside and instead she transfered me to the hertz in Ontario. On top off that, I asked the rep is this the hertz in Riverside? The rep replies on this is Ontario and hangs up. Will never do business with hertz again. Next time, Imax calling thrifty or enterprise.

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Name: M***** C
Date: 2017-03-28 19:15:59
Rating: 4
Comment: Got a great car and great deal. Everyone was nice and helpful

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Name: M****** R***
Date: 2017-03-16 14:44:30
Rating: 3
Comment: Great car - good price - nice orientation to car features from employee.But...when I returned the car I was greeted by a manager that was dropping the Fbomb on an employee and threatening to assault him for some perceived slight. Very uncomfortable situation - very unprofessional.

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Name: J***** B****
Date: 2016-12-23 17:54:08
Rating: 1
Comment: Horrible customer service. I would highly suggest going with other rental companys that have a better trained staff. Having to return a car during Christmas weekend is ridiculous. Especially when a customer called three times before the return date to handle the situation to get no call backs and a surprise rental price increase.

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Name: J*** W****
Date: 2016-08-30 20:38:38
Rating: 5
Comment: Been using Hertz for years. Always happy!

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Name: A*** K*********
Date: 2016-08-16 23:47:18
Rating: 2
Comment: Had a recall on my car. When I picked up mu car, everything was okay. When I took it in to get the contract renewed a month later, the guy working was very rude and condescending. When I returned it, went okay. I forgot my garage door opener when I returned it Saturday. Called Monday earlier in the day and he said the manager wasnt there and to call later on the day and I gave him the info and my number in case they found it. An hour before they closed I called back and I was on hold for 40 min. Called back and told him that I was on hold for 40 min and he said after this customer, he would get to me and 20 min later, nothing and they were closed. Called the next morning and he was confused and didnt understanding anything I was saying but finally said he found it and when I went to pick it up, the same rude guy went into the back for 5 min coming with 3 door openers that wasnt mine and got annoyed. Went outside for another 5 and nothing. When he came back, he said, if you knew the name of the person, I could help you in a condescending tone. Even though the person never said there name and I explained how it looked. He went in the back for another 5 min and finally got the right one. I know this is long and doesnt seem that bad but the service was horrible and I shouldnt of had to go though all this hassle just to get my stupid garage door opener.

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Name: J*****
Date: 2016-07-21 18:06:28
Rating: 1
Comment: Horrible service. I had to rent a car because of the Honda airbag recall, so Ive had this car for several months now. They tack on 30 bucks to the toll road fees through some third party, they are completely helpless over the phone, the car got a flat and they provide no spare, then they want to charge me extra for normal wear and tear on the car! Heres hoping they actually charge Honda for the rental fee but somehow I think theyll try to stick me with it. Spend your money elsewhere, this company is horrible

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Name: w* s******
Date: 2016-07-14 03:50:40
Rating: 1
Comment: Bait and switch here. And this is different than corporate Hertz? Avoid

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Name: L******* H****
Date: 2016-05-26 23:33:45
Rating: 1
Comment: I had a horrible experience the day I dropped off the rental. I was supposed to rent another vehicle the same day I dropped off one but my credit card didnt have enough funds. I have used transportation so many times for the Indiana location. This particular day I couldnt get a ride home I had my 2 kids with me. The girl that was in charge was so very rude. I couldnt believe as many times Ive rented there and a month consecutive I couldnt get a ride due to me being 2 miles out of range I was in tears because I had no one to pick me up as well as my children. I will never rent there again the worker there was so rude no compassion for the situation.

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Name: V******* V***
Date: 2016-05-25 18:37:18
Rating: 3
Comment: Customer service was excellent. Your employees are friendly and very knowledgeable. Car I rented was a little dirty. It needed to be vacuumed from the inside. It had dog hair on seats. I had to take it to the car wash and vacuum it myself

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Name: B**** M*
Date: 2016-05-20 04:31:44
Rating: 5
Comment: Excellent and knowledgeable service, no hassles, very low counter time checking in and out. Friendly and professional staff

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Name: B******* L****
Date: 2016-05-19 04:00:10
Rating: 5
Comment: The staff here is great! There is always a good selection of cars to choose from and if youre not happy the staff will do everything they can to help. I only rent from here and am never dissapointed.

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Name: C****** C
Date: 2016-05-16 15:00:18
Rating: 1
Comment: Hertz is terrible. The cars dont seemed to be serviced. I was given one that clearly needed brakes. There lines for renting and returning at the Riverside location are awful. It should not take an hour to rent a car or return a car. Zeero stars

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Name: E****
Date: 2016-05-13 20:28:30
Rating: 1
Comment: As soon as we pulled up the workers couldnt even tell us where to park. Once we went inside to check for my reservation, the worker Jessica didnt even want to check what cars are available. She has a terrible attitude and is not there to help clients. Enterprise is much more helpful and they have great customer service.

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Name: O*** H********
Date: 2016-04-19 01:01:58
Rating: 1
Comment: Extremely over priced for car rentals. I regret going with them paid 300$ for an economy vechile for 3 days. Fees over fees. Shouldve done my research before car enterprise has the best prices.

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Name: I***** G******
Date: 2016-04-15 01:11:19
Rating: 1
Comment: Need to pick up a car, this place closed 6:00 pm, am here 5:58 and the lady say, am sorry we are closed now, very disappointed 😡😡😡😡😡

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Name: e********* 1
Date: 2015-08-23 01:05:00
Rating: 5
Comment: Jared is a good sales consultant helped me pick out my new car around my price range very knowledgeable on all the cars definitely going to recommend this guy to my friends and family

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Name: L******* F*****
Date: 2015-07-07 00:01:47
Rating: 1
Comment: This is the worst car rental place by far every day that Ive had my rental car Dave taking a hundred dollars out of my bank account for some odd reason when I was told thered only be a $280 deposit fee 48 Im here to pick up alright Im going to talk to him real quickthis is t everyday that Ive had my rental car dave taking 100 dollars out of my bank account for some odd reason when I was told there gonna b a 280 dollars deposit. And when I called to ask about all these fees that were being added to my account nobody knew how to help me or even go about addressing the problem