Hertz Car Rental - Sacramento International Airport

Category: Car rental agency
Address: 6327 Aviation Dr, Sacramento, CA 95837, United States
Phone: +1 916-920-6400
Worktime:
DayTime
Monday6 AM–12 AM
Tuesday6 AM–12 AM
Wednesday6 AM–12 AM
Thursday6 AM–12 AM
Friday6 AM–12 AM
Saturday6 AM–12 AM
Sunday6 AM–12 AM

Site: https://hertz.com/us/en/location/unitedstates/california/sacramento/smft11
Rating: 3.3
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,



Name: M****** C*****
Date: 2024-07-01 19:45:55
Rating: 3
Comment: Picking up the car at the Sacramento Airport location...easy. The car was nice and at a good rate....the days I had it, everything was great. Returned it to the same location, the rental attendant was busy, and just yelled down the lane, youre all good, you can go.... convenient! Turns out I should have waited around, because when I looked up my rental receipt to do my expense report, I had an extra $216 charge for fuel service. Now that would have been fine if I blew off filling up the car, those terms are in the contract. However, if you ever rent at SMF, you know theres the overpriced ampm basically at the airport to top off less than a minute from the car return. Thats what I did, so the car was returned full. Emailed Hertz about it, they want to see my fuel receipts to prove I filled it up. Lucky for me, I kept them because it was a work trip and I already have them all scanned in to invoice my client. So I sent Hertz the receipts, Im still waiting to hear back, and still cant send my client an invoice to be reimbursed because of Hertz inaccuracy. If choosing to rent from Hertz, would advise that you keep your gas receipts, watch the attendant check your car in, and check your final rental receipt, as others here have already posted similar surprise fuel service charges. Seems to be a bit of a pattern.Update: After getting in email contact with Hertz, they did refund me the difference (did have to supply my fuel receipts). Appreciate that, and upgraded review from 1-star to 3.
Name: J**** P
Date: 2024-06-13 17:52:40
Rating: 1
Comment: Rented from Dollar which is owned by Hertz. I booked on hotwire. Got the hot deal for a week. I go to pick up at the airport. And they tell me Im getting an EV, electric vehicle. They said evs are part of that deal.Its not anywhere on the agreement, NO WHERE does it say possibly a EV car, I wouldnt have done that as I needed to drive a couple thousand miles. So I had to upgrade at the counter and pay an additional $250. I emailed them right away, that was over a week ago. Still havent heard back. Never again!!!!
Name: R*** C*****
Date: 2024-06-07 00:16:02
Rating: 2
Comment: I reserved a mid-size vehicle for my fiancé at the Sacramento Airport location through Priceline. I paid for the additional insurance ahead of time through Priceline, but when my fiancé picked up the vehicle they charged her for the additional insurance as well. They also gave her a Nissan Kicks, which is an economy car NOT a mid-size car. Was I refunded the difference? No. Also, the Nissan they gave her has a broken gas gauge. I have left a message and tried calling multiple times trying to reach the Hertz location at Sacramento Airport to sort out their errors but no one has returned my call.
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Name: A**** M****** L******
Date: 2024-05-21 23:20:02
Rating: 1
Comment: I was at Hurtz rental to rent a car for one day Had really bad experience with lady Michele front desk so rude 👎🏿.
Name: H***** S*******
Date: 2024-05-10 18:30:24
Rating: 5
Comment: I see a lot of bad reviews on here but I have to say I had a wonderful experience. I booked in advance but my flight was delayed and they were closed when I landed but they were able to accommodate me the next morning. The service was extremely fast and very friendly. My trip had been a nightmare so far and getting the rental car stuff sorted was just incredible and took a huge weight off of me. I came in on Mothers Day weekend and despite the business I got in while there was no line and they got me taken care of super quick. Erick and Pawan were amazing!!!
Name: R*** D
Date: 2024-05-10 17:51:34
Rating: 1
Comment: I had a rental set up by my company and would have an intermediate class vehicle for a month. Upon arrival the lady working the desk said that she gave me a complimentary upgrade. It turned out not to be complimentary and over three times the original quote. I returned the vehicle immediately and was met with hostility. There’s no phone number to the desk either which makes the entire process more tedious because the app and website aren’t built for specific issues and just categorize issues into a very limited scope.
Name: S**** V***
Date: 2024-05-05 19:09:21
Rating: 1
Comment: Robbed me of $400 claiming I smoked in the rental! I never smoke in rentals and rarely in my own personal car! SMELLING like smoke on myself and luggage & smoking in a car are 2 different things! Rep told me no ashes, butts or lingering cigarette smoke in the car yet they still charged me a cleaning fee because the attendant reported it
Name: H*
Date: 2024-05-03 22:43:41
Rating: 1
Comment: I rented a car for three days. I added the protection package, which the customer service representative said was an extra $40 a day, but it was actually closer to $60/ day. Okay no worries. Well I return the car at 5 AM prior to leaving for the airport. There wa some trash in the front seat chair which I planned to throw away in their trash can, but the supervisor on sight told me not to worry about it (not wanting me to hold up the line). Okay great! Well three days later I get a receipt with an ADDITIONAL $400 CHARGE for a smoking fee. I am 6 months pregnant and the only person who was in this car. The entire time I was in California I was coordinating end of life care for my grandmother. I called customer service and they said it’s not reimbursable because the on-site manager confirmed that there was “a smoke smell and ash”. That’s literally not possible. There was a few pieces of trash and otherwise the car was in the same condition that I got it. I’m 6 months pregnant and definitely not smoking. I was the only human in this car for the three days I rented it. DO NOT RENT FROM THIS COMPANY, they will overcharge you for absurd fees.
Name: S***** S***
Date: 2024-04-29 10:45:33
Rating: 1
Comment: I travel frequently for work and rely on rental cars. I always return the vehicle with a full tank of gas to avoid their outrageous refueling charges, which are three times the normal pump price! At this Sacramento airport branch, I did exactly that – returned the car with a full tank. Unbelievably, they still charged me a whopping $231 for fuel! Trying to resolve this issue has been a nightmare. Their listed phone number is a dead end – no chance of reaching a live person, just an endless voicemail loop that I doubt anyone even listens to. Ive left voicemails and sent emails twice, but received zero response. Customer service finally offered a solution – a link to submit receipts online. Who knows how long that will take to resolve? This is completely unacceptable service!!!!
Name: D** R*******
Date: 2024-04-27 16:44:16
Rating: 1
Comment: Horrible experience ! And total scam. Car wasn’t ready for pickup. Took forever at the counter. I verbally declined “LDM” which is supplemental insurance for $41.99 per day (!!) and they put on my contract anyways. I signed while juggling kids and bags and now refusing to refund that “service”. This is one frequent traveler who will never touch hertz again.
Name: S**** C****
Date: 2024-04-25 20:07:31
Rating: 5
Comment: Atish was a sweet angel and went out of his way to help us when we booked our pickup at the wrong time. He was very efficient and professional and I wish he was who I dealt with every time I rented a car.
Name: N*** G****
Date: 2024-04-22 22:03:47
Rating: 1
Comment: Hertz staff lied on the checkout and indicated my EV battery was at 100% when I was was provided with the vehicle initially. The car was actually at 80% charge (as clearly indicated in the Hertz EV information web page). Since the person who provided the vehicle to me marked it as 100%, I was charged a fee of $35 for not returning the vehicle with 100% charge, even though I returned the vehicle with 80% charge as explicitly instructed to me by the desk agent. I followed the instructions perfectly, yet Hertz is lying about the initial battery charge so they can slap on additional fees. I will never use Hertz again after this experience.
Name: N**** G******
Date: 2024-04-20 05:48:36
Rating: 1
Comment: I am a loyal customer of Hertz (Five Star). However, this most recent rental drop off at Sacramento airport has left a bad impression on me. I usually, frequent the LAX location, and never have any issues. I love that location! In fact, I had picked the vehicle up at LAX and had a good experience. This experience turned unpleasant when I dropped the rental off at SAC airport with low fuel (sometimes I do this if running late), and the most charged before was $5.43/gallon. I was informed prior, that my company negotiated rate is honored for refueling. Therefore, when I dropped off at Sacramento I thought nothing of it. Normal routine, and in good spirits. While waiting for my Uber I checked my email to see my rental receipt. I was flabbergasted! Why was my rental amount so high ( my quoted price was no where near this amount, even with a refuel). To my surprise, as I look intently, there is a $12.15/gallon charge. $200 dollars to refuel 3/4 a tank! The same amount of fuel to refill earlier in my trip was ONLY $60.I was livid! The customer service, is what sent it over the TOP for me. There was none. Took days to reach through to anyone. Everyone was passing the buck to someone else. The automated phone was a joke. As you can see on the attachment, I have to eat the fuel charge. $140 extra on fuel. NEVER again!!! Thanks Hertz!!!!
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Name: t*** c******
Date: 2024-03-26 20:34:54
Rating: 1
Comment: They dont pick up the phone. I end up going with enterprise.
Name: g***** t*****
Date: 2024-03-12 15:59:47
Rating: 1
Comment: Never never never 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬Never again in my life. Well I rent from them they charge me $161 for something I never wanted. I CLEARLY SAID I ALREADY BOUGHT INSURANCE. Of course they’re not gonna give me the money back because when I signed for the payment on my credit card they said I signed a contract, which I never read because they never gave me the paperwork before but after I signed Never never never ever ever
Name: J* C
Date: 2024-03-12 14:59:10
Rating: 1
Comment: This place will scam you in every way possible, make sure you document everything related to your car returning including taking pictures of the exterior, interior and your gas tank. Over a month after our trip they sent us a letter saying that they had to put in 6 gallons at $70. I literally gassed up at the airport what I was dropping it off. This place is run by thieves.
Name: D**** R M*******
Date: 2024-03-12 03:39:19
Rating: 4
Comment: Had to change my reservations and felt I got taken to the cleaners today car rental for $275 box was offered a high-performance Bugatti for $200 a day plus taxes
Name: R***** C********
Date: 2024-03-05 19:56:19
Rating: 1
Comment: Worst rental car experience of my life so far. The lady at the counter was rude and not helpful. Charged me and extra fee after returning my vehicle with no explanation, 0 customer service available after you have returned your vehicle.When folks have been traveling all day it would be nice for excellent customer service at a rental counter and not a woman adding anxiety to your vacation.0/10 will never rent from hertz again.Oh and they will probably never have the vehicle you request.
Name: J***** T*****
Date: 2024-03-04 23:05:44
Rating: 1
Comment: We recently used Herts for a family vacation to LA. WE SPECIFICALLY SAID WE DID NOT WAN THE INSURANCE. They said ok, printed the receipt WITH INSURANCE ADDED the one we specified we did NOT want. We signed not knowing it apparently OUR job to check for mistakes on THEIR part. Crazy. Well be warned people. THEY SCAM.
Name: B**** C***
Date: 2024-02-02 02:55:12
Rating: 1
Comment: Worst car rental experience I have ever had. Terrible customer service from local and corporate Hertz. Rent from anywhere else.
Name: I** S****
Date: 2024-01-28 06:32:10
Rating: 1
Comment: Hertz in Sacramento does not answer their phone. I have tried for a week, and many times during the day. Their message says they are closed. Always. I can only assume their management knows, or doesnt care.
Name: A***** L*******
Date: 2024-01-27 20:48:07
Rating: 5
Comment: Efficient in and out. The shuttle on the other hand much less so . . . Worth padding to account for extra time at arrival and departure as a result.
Name: T***** A*****
Date: 2024-01-24 09:31:47
Rating: 1
Comment: I arrived late, but had my flight number associated with my reservation and presidents circle status. Hertz didn’t have my name on the board or anyone to help with my reservation. I called the hertz line and was on hold for 15min only to be told by an automated machine that they weren’t open and no one would help. I expect this from budget rental car companies not hertz, I’m extremely disappointed.
Name: J***** N*****
Date: 2024-01-21 03:07:32
Rating: 1
Comment: This company will add things like Premium Roadside Service and LDW insurance even if you specifically tell them not to. DO NOT RENT FROM THIS LOCATION.
Name: S***** K****
Date: 2024-01-21 02:50:40
Rating: 1
Comment: Absolutely terrible customer service! I prepaid and then they wouldnt use my Visa debit card for incidentals at the counter. Ive been traveling for 14 hours with my three young children. Justin and Michael were incredibly unhelpful in this situation. Then they told me they wouldnt rent to me and that I would have to call customer service to cancel the reservation. I tried calling customer service to speak with a supervisor, of course I couldnt get through to anyone because their lines were busy. Im disgusted with how Ive been treated. I will NEVER rent from Hertz again.
Name: g******** s*****
Date: 2024-01-08 16:13:58
Rating: 5
Comment: I received my rental approximately 12-15 minutes after the pick up time because there was a small line. If you approach the desk with your ID and confirmation number in hand they’ll get your squared away pretty quickly. Shoutout to Enrico.I received an upgrade to a 2023 model, same price as my original booking, and got the car seat I rented. Mommas and poppas, I’m looking at you.The price, the convenience, the ease and service makes this a 5 star experience. Thank you Hertz SMF.
Name: G****** B*******
Date: 2023-12-27 07:58:19
Rating: 5
Comment: I love the pick your own car feature for gold members. The staff greeted me whenI first arrived on the lot and were cheerful and welcoming.
Name: I***** L*****
Date: 2023-12-18 23:21:29
Rating: 5
Comment: Joanie was absolutely the most helpful attendant ever. Thank you Hertzfor training your employees to be helpful and courteous
Name: K M**
Date: 2023-10-20 02:13:46
Rating: 1
Comment: Hertz attempted to charge me for fuel after I returned the vehicle with a full tank of gas. I am aware of Hertzs business practices and caught this before leaving the property. The process of verifying fuel levels cost me an extra 30 minutes which turned my leisurely airport experience into a nail biter. The representative claimed it was an automatic thing which means out of the 100s of people they do this to, only a few will catch and contest these charges. Despicable practices.There was also a discrepancy between the quoted price and actual charge. Do better Hertz.
Name: E**** T*****
Date: 2023-10-09 23:37:06
Rating: 1
Comment: My husband I recently rented a Tesla from Hertz. It was our first time using Hertz and it will be our last. We were guaranteed a Tesla Model Y, but when we got out to the lot, there wasn’t one there and we were directed back inside. My husband had to wait back in the line again to see what the problem was. (I don’t know why it was our job to find out what happened to the car, shouldn’t that have been handled by the lot worker?) Well, come to find out the Model Y we were supposed to get was having mechanical issues and we were offered a Model 3. Not what we wanted but whatever. I was just annoyed that Hertz made US do the running around and the workers couldn’t figure it out without us waiting back in line.Now, we just got our credit card statement and noticed an extra $100 charge for rental car insurance. We NEVER get that because our personal insurance covers us. My husband specifically said he did not want that coverage and then was directed to sign on the dotted line. I guess he should have read the fine print, because they did not decline the coverage for him, despite him just telling the worker that we don’t want it.My husband called Hertz customer service to dispute the charge and apparently it’s their policy to not refund if the contract was signed.Hertz is shady and had terrible customer service from start to finish. Back to Alamo or wherever else won’t treat us like garbage!
Name: T*** T*****
Date: 2023-10-09 22:52:33
Rating: 1
Comment: When asked if I wanted any coverage/insurance, I verbally told the worker no at the desk. I signed the contract based on being told that I was only being charged the hold thats put on the card until the car is returned. I didnt review all of the details on the contract as I was just brought to the signature section and assumed no additional charges would be added. However, after turning the car in, I noticed charges for LDW (loss damage waiver) and premium road service. Never did I say I wanted this, as I always do for rental cars as my personal auto insurance covers me. Reading recent reviews, I have seen at least one other person with the exact same thing happen to them and others with other extra charges. Hertz wont reimburse me the money as they say its company policy to not reimburse if theres a signed contract. It appears, at least at this location, that there are many complaints similar to mine. If I am unable to get a refund, Im unlikely to ever rent from Hertz again.
Name: S**** T
Date: 2023-10-08 20:07:45
Rating: 1
Comment: 2 hours bouncing around Hertz call centers. Advised to call Sacramento airport direct but the number never picks up. Then the circle of advice starts again. So frustrating.
Name: C**** S*
Date: 2023-10-08 13:42:19
Rating: 1
Comment: This hertz location is scamming people. I filled up the gas tank at the Airport Arco only minutes from dropping the car off. The location charged me for 12 gallons at $13.09 per gallon, the employees are ripping people off. Maybe they are filling up their personal cars and fraudulently charging random customers. I called customer service they said I needed to provide a copy of the receipt, I didnt keep my receipt. So why do I have the burden of proof when they are the ones that stole money from me? I thought maybe being in the Presidents Circle would help, what a joke. They should be ashamed of themselves.
Name: d** d***
Date: 2023-10-07 01:35:42
Rating: 5
Comment: Luv hertz, i always get my luxury cars
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Name: M H K***
Date: 2023-09-26 13:10:02
Rating: 1
Comment: Recent rental experience was not good. The person at the desk Pawan deliberately gave incomplete information and added charges without telling them upfront. Rented at Hertz before but this location is not the best!
Name: R** S********
Date: 2023-09-26 02:01:09
Rating: 2
Comment: Watch your bill closely, recently rented from this location and upon return I was charged for a fill up even though I filled it. I have been using Hertz for years and am Presidents Circle with no other issues. SMF Hertz charged me $146 for gas because the car supposedly needed 11 gallons of gas at $12.79 a gallon. The return milage on the receipt was also wrong, making me believe they fudged the numbers upon turn-in and didnt even bother to actually look at the the car. Thankfully corporate was able to refund me as I had proof of filling the car and a time/location stamped photo of the gas gauge when I turned it in.Extremely limited selection of cars when I arrived, only 4 were in the Presidents lot. I would give 1 star but 2 stars for corporate being so quick to refund me for their mistake. Use caution at this location.
Name: A******* P
Date: 2023-09-21 05:24:16
Rating: 1
Comment: Do not rent from this company. I had a booking that they refused me to give a car on and wanted me to rebook with them at the desk. Still have pending charges for previous booking and the new one that was already billed and still a charge pending. They also charged me $100 in gas even though I brought the car back the same way as received. Lastly made me wait almost 2 hours for the car. Company is ridiculous and they not giving me money back for incorrect charges. Do not book with Herz!
Name: M****** F*******
Date: 2023-09-13 06:42:31
Rating: 1
Comment: Rented a car from this location and arrived at 11pm to zero cars and zero offers to help from Paul the manager. He said he couldn’t offer a credit on the reservation, a ride to a hotel or any other assistance. Avoid at all costs
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Name: J**** N******
Date: 2023-09-09 00:11:38
Rating: 1
Comment: To pay extra because you think youre going to get excellent customer service from Hertz. I guess the desk agent was all right,but you shouldnt have to wait 30 -40 minutes for a car!! I have never waited for a rental car before!! Completely Unacceptable.
Name: R*** G*****
Date: 2023-09-01 16:33:54
Rating: 1
Comment: My recent rental experience with Hertz left me extremely dissatisfied. During our rental period, we encountered multiple issues that made it an overall negative experience.Firstly, we had to fill the tire twice during our rental period, which was inconvenient and frustrating. Ultimately, the tire went completely flat, causing a major disruption to our plans and almost making us miss our flight home.The charges we incurred were exorbitant, including the extra cost to Uber my family to the airport due to the tire issue. Additionally, the problems we faced with the towing service compounded our troubles. The long wait times for the tow truck only added to our frustration, and it was particularly concerning that the vehicle did not even have a spare tire.Calling for assistance was equally problematic, as we experienced excessively long wait times on the phone. This added to the overall sense of frustration and inconvenience during the rental.The only positive aspect of this experience was the professionalism and politeness of the two customer service representatives I spoke to on the phone. They were helpful and understanding, providing a stark contrast to the agent at the rental counter, who was unhelpful and unprofessional.In summary, my recent rental with Hertz was marred by multiple issues, including tire problems, excessive charges, difficulties with towing, and long wait times for assistance. I will not use this company again.
Name: B**** W**
Date: 2023-08-31 22:17:23
Rating: 4
Comment: Solid location, but not that big (which fits, given SMF is not that big an airport). Rental car shuttle is less than ideal at times-- gets very very busy.
Name: D***** C****
Date: 2023-08-25 21:11:48
Rating: 1
Comment: Worst customer service Ive ever seen or experienced ever. Never seen a customer service employee act or talk the way this woman acted. Very unprofessional, managment should definitely pay attention to who represents them.
Name: R*** C******
Date: 2023-08-22 19:00:24
Rating: 1
Comment: * DO NOT RENT HERE*. Firstly, let me say that I had no issue with the model Y I rented itself or paying for the charging of the vehicle on my bill. Make sure you check your charges at check-out before you swipe your card, this location added about $260 worth of ad ons that I had declined, including premium road side service no one ever told me about and damage insurance in which I declined, was magically added to the bill. I called Hertz customer support and they told me to call back within 7 business days to see if the Sacramento location would refund me. They decided that me spending over $600 on a Tesla Y wasnt enough, as they billed my credit card to the tune of $825 deceptively for a FOUR DAY rental. I am currently disputing the charges through my credit card company and will cite previous google reviews here as evidence that they are doing this to other people, and for a long time as reviews close to a year ago reference the same shady billing practices. DO NOT rent through these guys if you value your hard earned money and dont want to be ripped off .
Name: S***** L**
Date: 2023-08-20 17:52:05
Rating: 5
Comment: Dropping off my car here was the best way to end my trip! Amit saw that I was going to the airport; when he saw I had a lot of heavy luggage, he told me he’s going to have someone drop me off so I don’t have to struggle with all of my things on the shuttle. Denver took me to the airport and we had a lovely conversation! I was treated with such kindness and thoughtfulness. I will be back to this exact spot if I’m in Sacramento and in need of a rental car. Thank you!!!
Name: C***** W*****
Date: 2023-08-20 15:40:34
Rating: 1
Comment: I reserved a car for a week because of a sick relative. Where I had to drive over 9 hours to get there. The lady Michelle at the window was extremely rude, especially when I wouldnt take the car upgrade. Im like I have to drive 9 hours and I dont want a bigger car to spend more gas. Which at that point she said well you go think about it. And let me know. I said I did and I dont want it. She said step out of line. It took about 2 hours to get my car. No one checked the car with me I took videos, and then I start driving and the car cant stay in the lines because there was extensive from end damage. And when I reported this she is like thats the car you picked. So we headed out. Got to the destination and the car was ready to break down. I called and was told not her problem call someone else. Im like OK. When I returned the other rental to sac airport when I got back. I received a nasty phone call from Michelle telling me Im an idiot that doesnt see a big silver box to drop the key. I said I put the key in the big silver box. And she said no you didnt you put it in the mail slot. I said I put the key in the slot that was the only one available. Then I got well you will be responsible for the keys I will charge you over 2000 to rekey the car. I said lady I dropped it in your box where the car was dropped off. And it was a whole day early. Which I never received credit for. I was charged for that extra day. Then I get home and 2 days ago which is from over a month ago, I rented the car. And I see I was charged 86.00 for tolls that I know I only went through the one toll. And I called because I didnt know how to pay. And then I filled the car up with gas at the Arco right there at the airport and Michelle charged me 73.00 dollars for gas. I will never rent from them again. And I wouldnt recommend anyone else renting from them. I never authorized the 2 charges nor was I made aware of it. Just charged.
Name: M***
Date: 2023-08-18 22:29:15
Rating: 1
Comment: I rented an EV and was told by the checkout employee that I would not be charged for returning with a low battery. After returning the car, I was charged two additional fees for low battery, and they would not reimburse me said they saw no record of that employee waiving the fees. So so frustrating! Avoid this Hertz location if at all possible! Worst hertz I’ve ever used
Name: M** E****
Date: 2023-08-09 01:42:49
Rating: 5
Comment: Yama sarwari help me for the second time in proper way with smile face and professional customer service. yama is the person to go by. he is very professional, helpful and his attitude is positive and customer centric. he is awesome at what he does. Highly recommend to meet yama in help-desk in Hertz by the Sacramento International Airport.
Name: R***** V
Date: 2023-07-11 14:09:09
Rating: 1
Comment: This review is going to HERTZ really bad! We stood standing waiting for our rental car for over 30 min! Then when car arrived it was filthy! With Covid its not cool to not clean rental cars! I had to go back inside to ask for wipes! Horrible status!
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Name: M*** R***
Date: 2023-07-09 19:11:20
Rating: 5
Comment: Great, but when we picked up the carIn reno we waited for 1 1/2 hrs to get the car that we reserved 6 month advance.There were only 2 lines and the gold members were also waiting. Could thereBe a line for gold members, people that had reserved there cars and people justTrying to get a car with out a reservation.
Name: C S*****
Date: 2023-07-06 21:47:16
Rating: 1
Comment: Left me stranded on the side of the road for 8 hours. Arent refunding the money they said they would for returning the car early and wont pick up their phone.
Name: B***
Date: 2023-06-27 01:54:05
Rating: 5
Comment: I believe it is important to acknowledge outstanding service, and I will make it a point to share my positive experience with others. I received a rental from Hertz San Francisco and was not aware the car I received was not fit for use until I was already in Sacramento.I went to this Hertz location to exchange my car and was given exceptional service provided by a young man named Gabe and the issue was swiftly resolved, allowing me to continue my rental journey with peace of mind.He treated me with the utmost respect, kindness, and patience, ensuring that I felt valued as a customer.I will not hesitate to recommend this Hertz location to my friends, family, and colleagues, highlighting the exceptional level of service I received. Thank you again Gabe!
Name: J** H*****
Date: 2023-06-22 16:12:05
Rating: 1
Comment: Be aware that if you extend your rental via the website, the amount you are told the extension will cost is an outright lie. Extending one day cost me over $100 MORE than the website said it would.
Name: E***** C***
Date: 2023-06-20 10:53:54
Rating: 1
Comment: My wife and I rented Hertz in NC at the Airport, drove a car to California and it is the most uncomfortable vehicle I have ever been in. We called the 800 customer support number where they told us to exchange it at the Sacramento airport hertz. Where they gave us a Chevy and after only 1 mile the check engine light came on showing that the stability system was not working and neither was the cruise control, so we went back and they gave us a 2019 Kia that has 49,000 miles along with some nasty smell but we took it anyway, after we drove back to Folsom the check engine light came on in this car and Nathan decided to play manager and refuse to help us even after an employee from another car rental company saw the check engine light was on and felt it missing. We then had to get the real manager out on the lot involved where he gave us another car that before we could even check out had the collision assist light come on along with the lane jeep assist and a huge triangle warning light is on now. We showed the manager and the guy checking us out and neither cared and said “it’s just the collision warning system and the car is still drivable. I can see why hertz has filed for bankruptcy. The worst part is that I have had 14 reconstruction surgeries on my body after being blown up in Afghanistan and when asked why we wanted to change the car I explained that Nathan started mocking me. I know that the other people around are cowards and will not tell the truth about what really happened but I will do my best to get contracts with hertz canceled for some huge companies I know use them.
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Name: R**** A*****
Date: 2023-06-09 04:08:32
Rating: 1
Comment: DO NOT RENT FROM THIS PLACE! I came to this place to get a vehicle exchange and they closed my contract and charged me immediately when i initially had it for 5 more days within my contract. Then the “manager” (short bald guy with glasses) tells me he can refund me my money within 30 days. 30 days!?!? They sure were quick to charge my card but not man enough to say he made a mistake. I would have been okay with a sorry and him getting things situated but nope, the little man refused to apologize and give me a attitude as if Im the one who is in the wrong. Some class “manager” hertz has in sacramento.
Name: L* T** F***
Date: 2023-06-01 03:12:21
Rating: 1
Comment: Worst rental car experience Ive ever had. Joseph the night manager should be fired. He is rude, disrespectful, and negligent. He incorrectly and fraudulently charged me for my business rental, laughed in my face about it, refused to give me the general managers number, and walked away. Hertz can thank him for losing not only my business, but I will make sure that none of my co-workers ever utilize Hertz again.
Name: T**** C*****
Date: 2023-05-23 21:12:37
Rating: 4
Comment: IMPORTANT: Make sure to check the charges on your itemized bill, BEFORE swiping your card at the counter. Rogue charges (insurance) were added to our bill, despite us telling the agent we wanted to decline any/all add-ons. This was easily corrected and reimbursed by the billing department without hassle. Thats the only reason for the 4 stars rather than 5.In terms of the rental itself- all went great! Easy pick up and drop off, and no hidden charges after closing out the rental. I would rent from here again.
Name: C*** H
Date: 2023-05-19 23:07:07
Rating: 1
Comment: Rented a vehicle for work use and after receiving my receipt via email, I noticed I had a 100.00 interior cleaning fee. While we did track in some silty soil and some forest duff inside the vehicle, we vacuumed the car prior to returning. All that really needed to be done was wipe down the interior a bit and another pass with a vacuum for good measure. After spending 20 minutes on the phone with Hertz, they declined to refund the fee. The representative on the phone even mentioned that the car had pet hair inside, which was completely false. While we see a lot of animals wandering around in the woods, we are not authorized to give them a lift. I thought maybe they had mixed our vehicle up with another one, but the rep assured me that the cleaning fee belonged to our vehicle. I have rented from Hertz, Enterprise, Alamo, etc for nearly 20 years for field work and have never been charged a cleaning fee. There have been times we have returned some pretty filthy vehicles, Its part of working in the outdoors. This fee comes out of my employer’s pocket, not mine, so while it doesnt impact me at all, it is still pretty frustrating. It appears that Hertz is just after some quick add on cash to their rentals. I would advise anyone renting from the SMF location to be sure that their car is pretty much spotless when you return it and get a paper copy of the receipt to make sure there are not any extra fees. The representative at check in made no comment about the vehicle being dirty and she took a good look inside. It is bad form to just throw out a fee without any notification. I guess they wait until you have left for the airport to charge you when it is too late to do anything about it. I will be working in the area for the rest of the summer and I will not be renting vehicles from Hertz at this location again.One last thing, Hertz really needs to isolate the sound in their call center. It was very difficult to understand the woman I was talking to with other voices in the background.
Name: S****** T*********
Date: 2023-04-20 21:53:39
Rating: 1
Comment: I would never recommend this company to anyone. I saw a posting for a specific car they were advertising online, so I booked that vehicle for my WEDDING day. I called and they confirmed that they have my booking and they will have the vehicle. I told them it was for my wedding so I just wanted to be sure. Fast forward 2 weeks before the wedding, I called to verify again they would have this vehicle for my wedding and they confirmed and said they would leave a note on the file as well. The day before I wedding, I called AGAIN to make sure everything was set and they told me not to worry everything with that vehicle was set. The morning of my wedding, my husband went to pick up the car and they told him they don’t even own the car that was advertised and never have. They wanted to give him an alternative that wasn’t the same type of car and was blue. We called their customer service twice after they ruined my wedding vehicle, and both times they apologized and said they would escalate the issue and give us a call back. Both times they never did. We disputed the issue, with provided screen shots/conversations had and the bank agreed they were advertising and promising a survive that was not real. Now, 5 months later they sent us to collections. Not one apology was issued from them. They are terrible with customer service and are trying to scam you out of your money!!! They should be looked into as a business because to do something like this to a person on their wedding day and lying to me the numerous times I called, without even an apology is terrible.
Name: E A***
Date: 2023-04-15 17:21:59
Rating: 5
Comment: People here so nice. I have been renting Herts Sacramento airport place for 18 years. Staff are so helpful and friendly. Thanks toAmit and Bobby. They always there for me to help. Ask them if you get in trouble. They will help you and no waiting time.
Name: B**** N
Date: 2023-04-11 15:14:14
Rating: 2
Comment: I have frequently had issues renting from Hertz in the past but they offered a Polestar EV rental so I figured Id give them one last shot. I paid more for the rental than I would have for a standard car, but when I arrived they didnt have any Polestars or any comparable EV with all wheel drive. They tried to give me a chevy bolt but when I asked for something with all wheel drive they said to just take a Nissan SUV instead. They then charged me an extra $100 on the final total, and didnt tell me until the card had been charged and the receipt handed to me. I contacted customer service but they said since I agreed to the rental agreement (I never signed anything, I am Hertz gold member) then they wont refund the difference. So long Hertz, and good riddance. Back to Enterprise and National, who I rarely have issues with.Update: After asking for a refund for the extra upgrade fee multiple times, Hertz finally refunded it. Makes the situation a little better but I still dont think I would come back. Updated from 1 star to 2.
Name: J******* J******
Date: 2023-03-13 19:49:27
Rating: 1
Comment: Traveler Beware - Hertz App ability to skip the counter did not work when I recently rented at this location. That sent me to the counter where the Hertz Counter Agent at this location unethically exercised their discretion and opted me in for upcharges for loss damage waiver and roadside assistance programs. This opt in came after I specified that I am a AAA member, all ready have roadside coverage and didnt need any insurance coverages. This scheme upped a weekly rental rate 40% over what was quoted. Hertz Corporate made me call them 4 times and ultimately refused to adjust the bill. This is how they treat a loyal customer that has rented 3 full weeks from them in multiple US cities in the last year. Expensive lesson for me. I hope it was worth it to Hertz as I will be moving my rental business elsewhere and recommend other family members do the same.
Name: S**** J****
Date: 2023-02-11 21:49:28
Rating: 5
Comment: Customer service all around is GREAT. Will come back again. Had bad time with Budget last time I was at the airport but Hertz was great will rent from counter at Hertz in the future. 🙂👍🥰
Name: L*** S*****
Date: 2023-01-22 16:51:24
Rating: 1
Comment: My husband and I recently rented a truck to drive our daughter from Denver to Washington DC where she is getting her masters degree. We paid for the 8 days we would have the vehicle and were on our way. Truck ran great, no issues, dropped it off at Ronald Reagan Airport on our way back home: we were told we could drop it off at a different location, no problem, contract says we could be charged and additional $10, we were fine with that. Three days home, my husband is going over expenses from the trip, and the charges for the rental vehicle are now double what we already paid!! Contacted customer service to find out what the heck and were told it was because we dropped it off at a different location than it was scheduled to be dropped off at. We have now been waiting 3 days for a “supervisor” to get in touch with us. My husband tried calling back and was told we had to continue to wait. Absolute nonsense! We are talking a couple thousand dollars over charged!! Will post additional info if it becomes available.EDIT: never heard back from hertz customer service, but they made sure to send their report to our credit card company. Their version of the contract and paperwork conveniently left out the page saying extra charge would be $10 for change of drop off point. We ended up having to pay the overcharge and will never do business with hertz again and will let as many people know about or experience as possible to save them the hassle and headache of dealing with an unscrupulous business.Edit in response to reply: just so we are clear, the negative review was not for the Sacramento branch of hertz, specifically, but for the company in general and the complete lack of customer service.
Name: K***** W****
Date: 2023-01-19 16:04:05
Rating: 5
Comment: I had trouble following the directions to the vehicle and when I turned around, one of the associates I didnt see inside, Barbara, had come out to ask if I needed help finding my car! She said she was on lunch and looked outside and could see that I was probably going the wrong way. She was so kind to pay that kind of attention, even on her break. Thank you, Barbara!
Name: D***** M
Date: 2023-01-11 22:00:23
Rating: 1
Comment: The staff was kind but Hertz is a terrible company. We had issues with our rental and needed to exchange. Every car in the lot had some defect. We even received a car with a chip in the windshield. Staff is overworked and understaffed. Trying to talk to a person on the phone is impossible. Dont rent from Hertz.
Name: I*** S*******
Date: 2023-01-03 17:22:40
Rating: 1
Comment: Rented a car on Dec 23 2022.* vehicle had 5 dents on the windshield and bunch of scratches on door - made pictures and noted to the FBO personnel.* battery in the key fob was almost dead - I had to walk around the car to find from where it will unlock it* no windshield fluid* when I returned a car authorization hold was never released. Tried to contact Herz but their customer support is non existent. Had to contact my bank to remove this transaction that was 3x of an amount I owed
Name: T***** & C***** R******
Date: 2022-11-14 20:35:52
Rating: 1
Comment: Prepare yourself for a very expensive bait and switch. This company does not honor its agreed internet prices, added extras you dont want and then charges you over twice the price that you agreed to. Then they forget to explain that they will be placing an over $700.00 hold on you credit card, all while hurrying you to sign the papers, so you dont catch the many mistakes that will then not be corrected or refunded. And heaven forbid you call and ask when the deposit will be returned or for any of the errors to be corrected. The call center is so loud I could hear other customers credit card numbers, but could not hear the person I was working with. I will never do business with Hertz again and I urge others to be cautious.
Name: M*** S****
Date: 2022-11-14 19:40:44
Rating: 1
Comment: Had ordered a vehicle through our business and paid in full. They refused to give me the car because our employees dont have the credit card it was paid with. I had to make a new reservation and rebook a car... What a waste of time. Never had this problem with National or Enterprise.
Name: H M*****
Date: 2022-11-07 20:02:27
Rating: 1
Comment: Watch the agents at this Hertz airport. They dont explain the extra costs that you have to initial. READ THE AGREEMENT and CHARGES. I was charged Loss Dmg Wvr @$25/da and Prem Road Serv @ $8.99. I have my own insurance that covers this. I NEVER would have agreed to this. Do not be in a hurry to pick up your car and be CAREFUL of agent in Sacramento who hurries you along!
Name: K***** B*****
Date: 2022-09-21 20:38:06
Rating: 5
Comment: They didnt have the car we asked for and as plus members I was a bit annoyed. However, we were able to pick a car. Nothing was really up to par with what we reserved. We still got a nice car and it was VERY quick as a plus member to just walk out and pick a car.
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Name: A**
Date: 2022-09-08 16:01:46
Rating: 1
Comment: Ive spent about an hour trying to contact this location and the main Hertz line, as well as their Twitter account, for help, and they have outright ignored me. Im fed up. This location does not answer their phone and gave me a dirty car with trash in it, bad wipers, and sketchy brakes. I am here for a family medical emergency and I do not have time for shenanigans. Hertz, youre on thin ice.
Name: M***** W*******
Date: 2022-08-30 17:08:22
Rating: 1
Comment: I am so disappointed in Hertz. I only exclusively get rentals through them, I know the process. I always prepay my rental ahead of time so there are no surprises. This time I prepaid as usual and they always ask if I would like to add additional coverage. I declined, which I always do as I have great insurance that already covers everything. I specifically told the person no, I do not want to add any extra coverage. However he continued to add coverage to my bill, which added 60% more to the bill than what I had already prepaid paid for the rental. I called customer service and they said I cannot get my money back for the added charges because I signed at the airport. The teller NEVER showed me what I would be signing (it was those pin pads), NEVER clarified there was going to be any additional charged. I was in tears on the phone because I am a single mom struggling to get by so yes I pay in advance so I can save and plan for my costs ahead of time. This 60% additional cost may seem like nothing, but that is formula and diapers for my baby. Hertz just cares about the profit not the customer. So now they get their extra money but now my child has to suffer the consequences, so thank you Hertz.
Name: L***** Y******
Date: 2022-08-26 20:36:10
Rating: 1
Comment: THE MOST HORIFIC PLACE TO GET YOUR CAR FROM . VERY ROOD AND NOT SPEAKING ENGLISH AT ALLThis rental location has garbage nasty Cutomer service. Ppl are waiting more than 4 hrs to get a car. Very very bad service rude staff.. not enough cars available but they have more bookings. Unbelievable . Avoid booking with these scammers.
Name: R***** M******
Date: 2022-08-17 20:49:45
Rating: 1
Comment: This rental location has garbage nasty Cutomer service. Ppl are waiting more than 4 hrs to get a car. Very very bad service rude staff.. not enough cars available but they have more bookings. Unbelievable . Avoid booking with these scammers.
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Name: A*** H*****
Date: 2022-08-08 10:32:03
Rating: 1
Comment: Just a heads up To anyone prebooking a car with this mob. I had a very bad experience with them. I reached just before midnight to pick the car up and the manager on duty served me, and requested for my credit card and instead of taking the deposit he did a credit check and obviously it was declined as I live in Australia and Equifax did not have any data on me. He closed the depot and left leaving my wife and I standard outside the building till 3am in the morning one of my friend came and picked us up. I used the same card with enterprise next day, no issues, and used the same card with budget in Los Angeles a week after.
Name: T******* R*****
Date: 2022-08-06 01:08:36
Rating: 4
Comment: Michelle is an asset to your location. We had to exchange our rental due to a service warning light, and she was able to get us into the right class that we originally reserved (a midsized not an SUV) within just a few minutes. She is a gem!
Name: W******** W*****
Date: 2022-08-04 15:49:05
Rating: 1
Comment: Very disappointed with how Hertz had hidden fees and was deceiving with the price estimate. I rented the smallest and cheapest car and was quoted the total amount on return would be $389.37. Imagine my surprise when I got billed $734.53 on return. They increased the weekly rate by $176.52 and daily rate by $25.24 and had additional fees tacked on that werent in the original estimate. I do not recommend Hertz as you cannot trust them with their estimates being misleading and not transparent!
Name: R H*****
Date: 2022-07-23 21:13:47
Rating: 1
Comment: My husband is a gold member with hertz unfortunately despite their ridiculous sandals with how this company treats their customer, gave them the benefit of the doubt. And so my husband today about 20mins ago, made a reservation with this hertz location. And this lady over the phone was rude, proceeded to verify my husbands personal account info, which was weird because they had a card on file that was never in our possession. We don’t recognize that card number. They might had a security breach and didn’t notify their customers. We tired to rsvp online via app but it was saying the info was invalid so we called. He called and then she proceeded to let him know that if he didn’t show up to pick up the rental car that he will be charged for the full day, and I ain’t never of that. It’s ridiculous! He’s been with the company for 4yrs been a hold member and not once has he been treated like that, and I understand if the company charged a late fee, but a the complete cost of the total day rental for the car is unheard of. Unfortunately, we will no longer be renting with them, we’ll be going with another company. Do better with your customer service reps we were on hold waiting for the manager for 40mins smh very unprofessional!!!!!!
Name: A* G****
Date: 2022-07-17 11:11:30
Rating: 5
Comment: I made a reservation ahead of time for work travel. The day before traveled, I looked at the reviews for this location and got a little nervous seeing the recent one star reviews. (I have unfortunately had some negative experiences at different Hertzs at different airports.) However, my experience was a positive. I took the shuttle from SMF to the rental car location. As a group plus member, I was able to bypass going inside and easily found my name on the board. No issues picking up or returning the rental. Did not find any crazy charges on my receipt.
Name: Z* X*
Date: 2022-06-16 14:09:04
Rating: 1
Comment: Terrible experience, very unprofessional service: gold plus memebership not recognized, the first representative first tried to push us into getting a bigger car (which we should get for free if the memebership was recognized!), upon failing, he then tricked us into buying extra insurance by saying all insurance or liability only? as if these were the only two options - and he was very unhappy when we realized the extra charge and asked him to decline all. Eventually we got a tiny car with 30k+ mileage on it (well, this could be a good thing given the high gas price). Very unpleasant experience. My experience with National has been much much better.
Name: M***** W*****
Date: 2022-06-13 17:45:28
Rating: 1
Comment: Terrible experience and highly disappointed.Prepaid for the rental and insurance ahead of time through AAA. Opted out of extra charges like prepaying for gas and insurance at the counter. We asked what the fee is to add an additional driver, he said the fee would be waived since we had AAA.The sales associate said all of the charges we were seeing were “only a deposit, and you will get the money back.”Fast forward to the end of the rental, we got charged for everything we opted out of and are being refused a full refund.Will not be using Hertz again nor recommending Hertz to anyone.
Name: M***** P****
Date: 2022-05-30 19:00:13
Rating: 5
Comment: My wife Cecilia and I had a wonderful experience atbthe hertz rentalnat sacramento airport. Alem took very great care of us during the rental process. He was very knowledgeable, professional and went out of his way to make us feel comfortable. He was awesome. Will definitely continue to use hertz when in Sacramento
Name: E****
Date: 2022-05-27 21:17:55
Rating: 2
Comment: Picked up car that we discovered to have mechanical issues. Called customer service, said to bring it to Hertz SMF as we were in Sacramento for the day. Told there were cars available. Once we arrived, we were told there were no cars with a 2+ hour wait. Called customer service again, had to have the customer service agent speak to the front desk as they could not reach them by phone. One front desk employee was very nice, able to get us an exchange after waiting several hours. Later found to be charged a $70+ dollar fee for exchanging a car that had mechanical issues. Unbelievable to be charged for Hertz sending out faulty rental cars.
Name: R***** M*****
Date: 2022-05-16 17:31:44
Rating: 1
Comment: Normally when I travel I sign up with Hotwire to save money. Hotwire was advertising a Cadillac for $76.00 a day, so I was looking forward to picking up my rental considering I was going to my wife’s mothers funeral and I wanted everything to be nice. However, when I got to the rental counter they started the old bait and switch that is when they told us the Sacramento location doesn’t carry Cadillac Sedans but if I wanted an Escalade they would be glad to oblige my wife and I for $150.00 extra. We told them we couldn’t pay that price, therefore, they offered us a 300 s. It was 11:45 pm we had just flew in from Chicago plus I just received my dialysis appointment earlier that day. Unfortunately, when we woke up the next morning we saw the scratches around the car and the pitting or chipping on the passenger side rear wheel. I immediately called the Sacramento Hertz Airport Rental to report the problem but I kept being bounced around on the phone. The funeral was on that same day so I decided to let them know when we dropped off the car. On our return trip back to Chicago we let the clerk know we were disappointed about the condition we received the car and we wanted some kind of compensation for the humiliation we experienced. Nevertheless, we just received the Sacramento Hertz Airport response, they want us to pay for all the damage that was on the car. I laughed when I saw the invoice, I said, “You gotta be kidding me,” the invoice was $499.00 which is a dollar less than my deductible, which I feel is by design, so they don’t have to deal with the insurance company. We never pursued the refund instead my wife and I moved on from this horrible experience until I received Hertz Sacramento email asking for $499.00. Please, proceed with caution before dealing with this location; now I have to retain a lawyer, just for the principle.Ronald Milton
Name: L*** K*****
Date: 2022-03-29 00:49:26
Rating: 1
Comment: Rented a SUV to move my grandaughters across the country (California-Michigan) realized by afternoon had no A/C, in 83 degree heat, leather seats! Also, oil change indicator light came on the first day as well. Was not convenient to take back to Sacramento so called ahead to exchange it in Salt Lake City. Was supposed to be all set to exchange, but somehow closed out my rental and had me wait for an hour sitting there, while the supervisor figured out how to fill out the proper paperwork! Total pain in the a**. When I asked for an adjustment to the OVER $2000.00 I paid to rent the vehicle. I was told they couldnt do it there, I had to ask at the drop off. Well, dropped it off today, was told I needed to contact the original Hertz, and the Salt Lake City location was just blowing me off. So, called Sacramento and they offered me a whole $50.00 off! Gee, thanks soooo so much!!! They had to know the air was bad, and I would think they should also know when their cars need an oil change!! Really want me to drive a car all the way across the country needing an oil change ??? Asked for a supervisor, still waiting for a call back.... very very irritating, will not use Hertz again.
Name: C****** B*****
Date: 2022-03-28 07:29:28
Rating: 1
Comment: I was told when I made my reservation that I could pay with a debit card. I live within my means & have used my Visa backed debit card in many credit card required situations. They didnt tell me when I made my reservation, that I had to have a return airline ticket to prove that I would be returning the car in order to use it. I know, it made no sense to me either. Im a local. I drove an hour out to the airport to rent a car on a Sunday. I had no reason to have a ticket. Calls to customer service got me a bunch of Im sorrys which did not result in my getting a rental car. I should never have given them a 2nd chance. Rest assured I have finally learned my lesson. Its no wonder this company is failing.
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Name: D****** L****
Date: 2022-03-24 19:47:06
Rating: 1
Comment: Beware. They will rip you off. I was talked into letting them fill up my tank for me. At first I said, no. I usually get the gas myself at airport gas station. The lady did a good job of talking me into letting them fill it for me. She said, I would get 10% off gas price with my triple a discount. She presented it as if they were doing me a favor. She assured me, I would only be charged for the gas. I was charged $102 more than my rental reservation amount. The receipt was emailed to me as soon as I turned the car in. No way they had time to put gas in it. I only drove 223 miles on a Nissan Ultima and returned car with 3/4 tank left. I called Hertz customer service twice and was told they could not give me a refund. They said only airport office could do a refund They do not answer the phone and you cant leave a message.
Name: K****** M********
Date: 2022-01-24 01:07:54
Rating: 1
Comment: Very disappointed. Originally when we arrived to pick up the car they tried to give us a smaller car than we booked and wanted to charge an upgrade fee to get in the car class we booked. Then on the return they charged us for an extra day at double the price when we were 2 hours late. Spoke to a manager, Charles, who lied and said there was nothing he could do and to call customer service. I usually rent with enterprise and after this I will never be renting with Hertz again.
Name: S***** B**********
Date: 2022-01-02 19:16:46
Rating: 1
Comment: Zero stars. They do third party business through priceline to reserve vehicles and then rent out the reserved vehicle you booked through priceline. The customer is then forced to pay higher for a rental. That is unacceptable. Seriously. You just gave the customer ahead a reserved vehicle and charged us more. You are entirely out of line and unprofessional. You guys need to hold your employees and company accountable for unacceptable business practices. You lost any business with me, my fiance, family and friends. I will tell anyone who mentions renting from you not to.
Name: D**** R*****
Date: 2021-12-30 19:16:04
Rating: 1
Comment: I will never rent from Hertz again! Nobody at Hertz nationwide has the phone number for the actual rental counter at the Sacramento Airport! Plus they don’t listen to what you tell them. It’s like they’re all reading from the same “tell the customer this” card. Be prepared for what happened to me if you’re ever foolish enough to rent from Hertz. You rent a car from Hertz and you need a basic but important question answered that can only be answered by a Hertz representative at that ticket counter. Hertz says NO WAY! You will not get that phone number from anybody at Hertz. It’s TOP SECRET! When they finally did give a number, it was to a private residence in Sacramento! CORPORATE INCOMPETENCE AT IT’S BEST!
Name: Z****** M****
Date: 2021-12-29 19:21:48
Rating: 1
Comment: Horrible.I picked up my car via reservation and declined the insurance. The service representative asked if I was waiving the insurance, which I said I wanted to do. My personal auto insurance covers my rental. However, he charged me a $17/day waiver insurance charge. When I discovered this later the same day I called the Hertz customer service support number but they told me since it was still an open rental I would need to contact the Sacramento Airport location from which I picked up my car directly. I attempted to do so, the same day, multiple times and finally left a message. However, no one ever called me back. After I returned my car, I contacted the Hertz customer service number again. They told me since the rental had now been closed that they were unable to reverse the charge. They did even confirm that if I had been able to reach someone at the rental agency before I returned my car, they would have been able to remove the charge. So, basically they can add a charge but then never answer their phone to reverse it until its too late. What a racket.
Name: I*** V*******
Date: 2021-12-15 23:45:26
Rating: 1
Comment: They sent me in circles trying to talk to a real person. Then they said they would charge me to speak to a representative who ended up not being very helpful. What kind of company does that? I would recommend renting from a different company but if you absolutely have to rent from them make sure they dont try to swindle you with additional charges. Its called hertz because it hertz to rent from them.
Name: T*** B****
Date: 2021-09-27 20:50:00
Rating: 1
Comment: Aggressive up-sell and almost charged me an extra $117 for my one day care rental. I declined insurance [as you should, its a scam] and then he asked for my insurance provider. Then he proceeded to go ahead and charge me for it after I declined it. WTAF? I was so lucky I thought about it, asked and double checked my receipt. SLIMY! Do not let them pull a fast one on you!
Name: B****** L****
Date: 2021-09-13 16:59:45
Rating: 1
Comment: I rented a car Sept 2-6 at the Sacramento International Airport location. I have been using Hertz for years with no issues ever with things being added without my knowledge except this time. I made my reservation as I always do online with no additional add-ons as always. I have USAA insurance and have never requested additional insurance coverage, there is no reason for me to. When I got the bill and reviewed it showed additional insurance coverage. I called and they were unable to help me and said I must have accepted it at the location. I was never even asked about it, otherwise I would have said that I did not need additional coverage as I have insurance. This charge was added without my knowledge and unfortunately, they are unable to refund me these funds since I accepted it. I told them to go back the last 5 years of my rental history and they would see that I have never once requested this add-on. They told me there was nothing they could do. Its unfortunate that Hertz would not take care of this issue. Moving forward I will make sure that I check every receipt before leaving the gate with my rental. I hope you all do too!
Name: M**** H***
Date: 2021-09-12 22:53:56
Rating: 1
Comment: Rude agent at the counter refused to honor corporate reservation. He made my husband use a AAA discount instead and then gave him the worst car they had. Hertz quality has gone way down, I recommend literally any other rental company.
Name: K*** C*****
Date: 2021-09-05 03:25:45
Rating: 1
Comment: We flew in from Omaha Saturday, September 4, 2021 and were anxious to pick up our car and be on our way. Much to our dismay, when we got to the counter, the lady said all their cars were gone! Even though we had a reservation, there was no car for us! What good does it do to make a reservation if the company gives the cars to others? We are not happy campers! Thank goodness for a friend who could pick us up! Otherwise we would have been stranded! What do others do when they are stranded?
Name: A***** C
Date: 2021-08-28 22:44:23
Rating: 2
Comment: Originally, service was great and I was given an upgrade at a lesser price that I received from Priceline. I will say that the car I was given was in pretty dang good shape, and that the overall experience was good. Unfortunately it goes downhill from here.The gentleman did not, however, mention that the cost was IN ADDITION TO the original price, even though he said multiple times that it was $15 cheaper than the original cost, for a better car.I just got off the phone with them and they said that even though they failed to mention it, it was in the paperwork. They then proceeded to ask me if Id like to dispute the charge, to which I promptly asked how I would be able to if the language was in the rental agreement. He said that oh, I cant actually dispute it, so they would essentially be happy to waste more of my time with the process. Should I have read more closely without assuming good will? Yeah, probably. Should the gentleman at the counter have mentioned that I was not, in fact, saving money? Absolutely. I dont place all the blame on Hertz, but I do feel that I was misinformed to spend more money, when I would not have otherwise.TL;DR: Theyre happy to take more of your money, under the pretence that they are saving you money. To me, thats a lack of integrity and honesty that I wont give my business to.
Name: J***** C*******
Date: 2021-07-30 23:53:04
Rating: 1
Comment: Terrance the manager at the Sacramento Hertz was completely rude. Admitted in front of my brother and his staff that he purposely ignored me and walked away in the middle of our conversation and was very condescending. Will make a review on every platform due to his horrible service.
Name: c****** m****
Date: 2021-07-28 07:02:54
Rating: 3
Comment: The wait for a vehicle is excessively long. Especially after a very long day of traveling. To wait isn’t enjoyable…. To wait with no communication or timeframe…. Not very good customer service.EDIT: Charles was very polite after finally getting a vehicle lined up. Vehicle was upgraded…. Wait is still too long
Name: A M
Date: 2021-07-20 21:14:23
Rating: 1
Comment: Rented Chevy Malibu from Sacramento Airport, but we discovered it had a major engine problem that was a real safety issue. (The gas pedal would not respond the way you would expect—the car would take forever to accelerate, then take off like a shot! Try doing that in the foothills with traffic.) Hertz 24hr roadside assistance call went to voicemail. Texting was the only way to get through, and we were told to bring it back to the airport (not that they would even consider coming to us and swapping the vehicle out)! When we returned the car Hertz employees at the parking lot did not inform those behind the customer counter about our situation. The result: we were rudely asked to get to the back of the line and wait our turn to be helped. TWO HOURS LATER, we had a new rental. Hertz has hit rock bottom!!!
Name: T**** W****
Date: 2021-06-21 01:58:58
Rating: 1
Comment: Terrible experience. Considering reporting them to the BBB and Airport management. Booked a great deal for $189 per week for a Jetta. Tried calling 5 times before the rental to get questions answered that were not online. Nobody answers the phone. So we get there and find someone who tells us where to park and where to go. We get inside and it is busy. Counter agents were slow. We finally get to the front and the agent asks for a $200 deposit on top of ourr $268 rental. I mentioned that nothing was stated online or in my confirmation emails from Hertz. He said it stated the deposit policy on the website. I read everything online at the time of booking and later prior to rental in the confirmation email. Nothing about a deposit. I then asked if we could change the name and card to my wife who was next to me. Nope. They cant do anything. He also said they dont have a Jetta which was advertised for $189/wk and that they had a Corolla. We leave disappointed to say the least and call customer service to try and sort it out. Terrible customer service continued and they wanted to charge us double for a Corolla 20 minutes after we left the counter! Plus they were going to charge an extra 5% for talking to an agent on the phone. I see why they went bankrupt!! How are they still in business? This is illegal bait and switch. Terrible service and Hertz lost a customer for life. Worst rental car experience in my life. I canceled my reservation and hope they dont charge me anything. Dishonest crooks! Here is a great idea...disclose deposits up front! Be honest! Dont offer vehicles and prices with no intention or ability to honor them! Trash company. Shame!!
Name: K******** Y****
Date: 2021-04-26 22:50:50
Rating: 1
Comment: Your better off paying more money at a different company ! At least you get better service. I been getting the run around ALLLLLLLL DAAAYYYY literally. I have been a member since 2016 and the service has never been this bad. I dont know what happened but instead of being more strict on cars you should start first with Customer Service. And not just at the location but throughout the whole COMPANY!
Name: R***** O****
Date: 2021-04-12 16:59:28
Rating: 1
Comment: I am normally not a reviewer but I have to literally booked a rental and since they were having issues they said we will do it for 1 day and extend it over the phone tomorrow. . . Total but ended up trying to charge 300 dollars on top of booked price in the beginning, had to go return car switch with another company, ended up missing business meeting which was the reason for traveling out here and almost lost job because couldnt make meetings. . . When POLITELY letting the hertz service agent know I was unhappy, his response was So am I needless to sayWORST EXPERIENCE EVER, THANKS HERTZ
Name: E*** N
Date: 2021-04-10 03:57:57
Rating: 1
Comment: We got served by the Hertz lady for a dollar car rental because the line was long. She had brown hair and was USELESS.Rolled her eyes when we requested to change the driver on the reservation. Gave us a stained, old car. Acted like she did us a favor when brandishing the key.When we asked for a new car because of the stains, she basically told us that we should be grateful she gave us an upgrade.1- we didnt get any upgrade beyond what we paid for. 2- Id much prefer a clean small car than a dirty car. Especially during covid.Even if you save a few pennies, its not worth it. Go elsewhere.
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Name: D*** H******
Date: 2021-03-17 19:07:03
Rating: 1
Comment: If I could give no stars I would. I stopped in to pick up a rental car. It was reserved days in advance. They didn’t have one readily available, but did find one eventually. I was asked if I wanted the insurance, and I said no. Well, they charged me for it anyways. So when I called Hertz, I was told because I signed for the car that included the insurance (that I said no to) I had to pay for it, and next time to read my contract better. Then I was told all the managers would tell me the same thing, so I could call the airport location and see what they could do for me. Hertz will never get my business again, and Enrico was wrong for putting the insurance on there when I clearly said no! Zero stars, that’s my real rating!!
Name: E**** S******
Date: 2021-01-20 00:03:11
Rating: 2
Comment: Basically, I was an hour and 10 minutes late, I got tagged for two additional hours with no one hour grace period.Additionally, when I had booked, I actually thought that I got a great deal on a Hertz-branded - repeat - Hertz-branded rental car at SMF!And I ended up getting a Dollar/Thrifty (both now owned by Hertz Corporation) substandard quality throwaway car that had over 40,000 miles on it.Disappointing.......
Name: A******** R****
Date: 2021-01-09 18:49:54
Rating: 1
Comment: They told us over the phone we could use our debit card because the limo on the credit card was low but when we got there we were told that we needed a credit card. The car we were given was also not the car we paid to reserve. As we were driving the engine would turn off if we braked for more than 15 seconds. To top it off the car was also DIRTY! There was mud all over the back seat! The one thing someone should never have to do is clean their own rental car, especially with the conditions of the current pandemic. Very dissapointed.
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Name: F***** G******
Date: 2020-11-05 16:27:28
Rating: 1
Comment: Worked at this location for over a year. I can tell you now, the reason we dont have any cars ready on time isnt because we just dont have them. Its because our VSAs (Cleaners) dont work when they dont feel like it. Nobody at this location has the guts to tell them otherwise so we operate on their time. If you have a reservation for 5 pm, youll only get your car if the vsas feel like cleaning it. If they dont, then youre screwed
Name: J**** Z****
Date: 2020-10-29 07:02:33
Rating: 5
Comment: Always have great experience with the on-site staffs. Decent selections from the president circle section. The staffs are also very great at accommodating with some of my vehicle selection request. pre-Covid, I have probably rented 20+ time from this location.
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Name: J****** D****
Date: 2020-10-20 05:37:37
Rating: 1
Comment: The representative I returned my car to did not close out my rental so I have been getting late charges for 4 days. I was told I would be emailed a receipt but I never received that either, or an explanation of the late charges until I got ahold of someone after 3 days of calling. This wouldn’t have been noted unless I had made a phone call, and was very hard to reach. If you use this rental location, definitely ask for a printed receipt so you know that the rental account has been closed and you won’t have to face unnecessarily delayed charges and refunds for expenses you weren’t responsible for in the first place.Update: it has been a week and they still haven’t logged that my car was returned. I got an urgent call that my vehicle is overdue when I parked at the rental lot a week ago!Update: This was resolved, but I had to drive out an hour to resolve it.
Name: D**** B****
Date: 2020-09-08 04:43:39
Rating: 1
Comment: I am a long time Hertz Gold 5 Star member and I am ready to be done with them forever. I had a reservation for a 9 day rental on 9/4 at the Sacramento Airport. When I went to pick up my confirmed reservation, they were completely out of cars. I understand that sometimes things happen, but they had no interest in fixing the problem or providing any credit for the extreme inconvenience that was caused by their error. Dependable service is a top priority for me and Hertz Sacramento has failed miserably.
Name: W**** S****
Date: 2020-09-06 20:45:55
Rating: 1
Comment: This is the line after I reserved a car 3 months ago, 3 hours later and still no car. They are blaming everyone but themselves. Why book with hertz if you have to lose vacation time.
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Name: E***** C***************
Date: 2020-09-05 03:53:12
Rating: 1
Comment: THEY RAN OUT OF CARS. Got an email 1 hour before my 6 pm reservation that my car was READY so I drive there in my hertz rental to swap it out for a different car. I turn the car in. The board says go to Gold. Well they didnt have any cars in gold. I go to the front desk to ask for a car they say no were out sorry.. I asked for the car I had back. They said NO. Talking to the Uber drivers they said this has been happening since the day before. Didnt even get a phone call saying I wouldnt get a car. I went from having a rental car to carless. Horrible customer service not only from this facility but Hertz overall. ZERO STAR
Name: B*** B******
Date: 2020-09-04 22:02:14
Rating: 1
Comment: Had a prepaid reservation at Sacramento airport. We got to the the Hertz counter at 11:15pm; they were supposed to be open until midnight. On the rental info, we indicated our arrival time. No one was at the counter. A fellow traveler, also waiting to pick up his car saw a service employee outside who told him Hertz ran out of cars, so the counter staff left.We were left high and dry at the airport, nearing midnight and over an hour away from our final destination. There was no note at the counter, no email notification, nothing.When we called customer service today, the rep even wanted to charge us a cancellation fee. We didn’t cancel: we arrived to pick up our prepaid car at the time we said we would and no one was at the counter. My husband had to argue to get the refund without the cancellation fee.Ranked #1 is customer service? How is that possible? This is a one star only because I couldn’t give zero.
Name: C**** B***
Date: 2020-09-04 16:00:29
Rating: 1
Comment: Nothing like getting to the car rental with a reservation and them telling me they will not have a car ready for over 30 minutes. The pandemic is nothing new. And the excuse that it takes time to clean isn’t acceptable at this point. Hire more staff, get a new cleaning method and stock more cars.
Name: B**** S*****
Date: 2020-08-06 17:37:07
Rating: 1
Comment: Ive been a Hertz Gold member for 6 years and have always had very good experiences. This time was very different. I rented a car from the Sacramento Airport last week. I was on a road trip near Mt. Shasta when I got a flat tire. I checked the trunk and there was no spare tire, in fact, there was a foam insert where the spare tire was supposed to be meaning they knowingly send me on my way without a spare. After being stranded on the side of the road for some time (with three children) we finally got a ride to an area where we could get phone reception. I waited on hold for nearly 2 hours for emergency services, all they cared about was retrieving the car, they expressed no concern for replacing the rental car and made no arrangements to replace the vehicle. Hertz ended up towing the car back to Sacramento (about a 3 hour drive) and told me Id have to return to Sacramento to get a replacement vehicle. Hertz has a location in Redding (about an hour away) but they told me no corporate vehicles are at that location so they would not accommodate me there. They could have had the tire repaired at a local tire shop, they could have driven a spare up from Sacramento, they could have swapped cars with me. Instead of helping me at all, Hertz screwed up my whole trip. When I asked for a refund they only gave me a partial refund in points. This company is terrible!!
Name: A***** R*********
Date: 2020-08-05 17:14:49
Rating: 1
Comment: We rented a car from Hertz at the Sacramento airport after flying from NC to attend a family reunion and my grandfather’s 94th birthday party. Two days into our rental, while driving to said birthday party, we got a flat tire in the middle of nowhere. Zero cell service and an hour (drive) from our destination. We checked the trunk for a spare tire and there was a styrofoam insert where the tire should be. Thankfully several family members were caravanning so we were able to cram into other vehicles. When we arrived at the party and had cell service, my husband sat on hold on their emergency line for 2 hours and missed the entire gathering. When we reached someone, they wanted us to drive back to the rental car (with what car?! Ours had a flat!) and finally decided to tow it back to Sacramento. No replacement tire, no replacement car. We spent hours the next day, the day of our family reunion, trying to talk to a live person to remediate the situation. After several days of hours on hold, we never ended up getting a car. My sister had to drive us to Sacramento and now had to drive several hours back to our reunion destination to collect the rest of their belongings they didn’t have room for since they had to bring our luggage. We had one week with family, one week with my 94 year old grandfather, and the entire time was wasted with this ridiculous car situation. I. Am. Livid.
Name: D**** R********
Date: 2020-08-01 00:01:14
Rating: 1
Comment: In the past, I have had good experiences renting from Hertz. However, the experience this time definitely makes me question whether I will want to rent from them again in the future. The price was the best option among all the rental car companies I compared against, but I would be willing to pay a bit more if I dont have to go through the experience I went through. Specifically, the problem was extremely long wait times and being severely understaffed. After arriving from a flight later in the evening and getting our baggage, the last thing you want to do is wait forever in a long line that is barely moving. But that is exactly what happened, waiting over 30 minutes to be able to speak with someone. The line was probably over 20 people long with only one person present at the Hertz counter. The other car rental companies had multiple employees and the line was both shorter to begin with and moving reasonably quickly. Part of the problem is that Hertz was also servicing Thrifty and Dollar customers. Im guessing this is because of the bankruptcy measures, but they need to do a better job at customer service as currently they are heading further in the wrong direction.
Name: K***** F*****
Date: 2020-07-24 20:23:26
Rating: 1
Comment: This place is the worst place to rent a vehicle. My husband rented a vehicle from Hertz Sacramento International Airport yesterday morning and was told he would be able to have the vehicle for 24 hours no late fee, but today when I returned my vehicle I got charged a late fee. I was also told that I was given a AAA DISCOUNT little did I know I was not given my AAA discount even though he stated he did. I was surprised with my bill at the end of the day. If I could give no stars I would. If you are ever here trying to rent. A vehicle please make sure that your representative states everything on your receipt and make sure your AAA discount is added even though they say it is CHECK UOUR RECEIPT..!
Name: P********* K***
Date: 2020-07-07 03:55:02
Rating: 1
Comment: Do not ever rent a car they Hertz, I rented a car for a family trip, I went to get In the car and noticed it said it had an 18% oil life I then told the gentleman that rented the car to me. He said it would be fine there was no problem, then the next morning I got ready to drive the car it began to overheat and smoke was coming out the tail pipe. I called to let hertz know the car was overheat omg and I didn’t have time to pick up another car for the trip so they said they would come tow the car back to their business. I then went to the business after returning back from my trip and they stated they were charging me for a car rental for one day for a car that was broken down and did not work. I would never rent a car from this company ever they are shady and money hungry!!
Name: E**** A****
Date: 2020-07-02 18:02:53
Rating: 1
Comment: I rented a car from this location on June 7. The representative at this location incorrectly checked out the car to me, so when I dropped off the car at a different location, they could not check it in. It has been about a month since this rental and I still have not received a receipt. I have tried calling the Sacramento location and the Hertz general number multiple times, spending literal hours on the phone, and no one has been able to resolve this issue for me. I would sincerely appreciate if someone could help me resolve this issue.
Name: O***** W*****
Date: 2020-06-04 04:09:53
Rating: 1
Comment: Prices different online versus walk-up service at counter. Tried to log into my rewards account and lady told me to hurry up she had to help other customers and asked me to leave the counter. Wouldnt allow me to look up my online rate that I reserved. Felt stranded in a city Im not from and here for on business, I use debit and she refused to help me because I had no departing flight. Poor service.
Name: G*** N**
Date: 2020-04-28 17:37:28
Rating: 5
Comment: Gold service is great; great selection of cars. Hertz is the best rental company by far, I only use Hertz now. I have used others, and none is nearly as good. Employees have clearly been schooled on customer service.
Name: C****** C******
Date: 2020-02-23 10:44:14
Rating: 5
Comment: This location provides superb service every time I have rented a vehicle from here. My vehicle is always ready and waiting for me. I have not received a vehicle that I was dissatisfied with, unlike the awful experiences I have had at other locations. Sacramento Airport Hertz Car Rental is a step above the rest.
Name: A**** P********
Date: 2020-02-18 21:11:14
Rating: 5
Comment: Got a very generous free upgrade when we told the staff we were going up to the mountains and needed AWD. Really saved our butts as there was a big storm on our drive back. Very grateful for the employees at this Hertz.
Name: T** J****
Date: 2020-02-14 16:45:52
Rating: 2
Comment: The car was clean and well taken care of, although the customer service was terrible. I very clearly stated I did NOT want any extra coverage of any type. I did not look at the rental agreement upon signing, which was my mistake, although he signed me up for additional coverages I did not want. Upon speaking to customer service, I was told since I signed it, they werent going to refund me. I was a very loyal Hertz customer until today. I canceled my future reservation and will take my business elsewhere from now on.
Name: Y*** X**
Date: 2020-02-05 06:29:09
Rating: 1
Comment: Avoid this car rental company at any cost! I wish to give negative stars.I booked mid-size SUV a month in advance and payed for the rental for $250 before my trip. While l get there to pick up my SUV, the representive pushed us to upgrade into a 4-wheel drive with extra $50 dollars and I agreed. However, after I came back from the trip. Besides the previously charged $250, they charged another $315 on my credit card with an insane upgrade fee for another $35 per day! Avoid at any cost!
Name: S**** C
Date: 2020-01-06 14:22:11
Rating: 1
Comment: I returned the vehicle on 12/31 with a full tank, but was charged $23.74 for fuel by Hertz. I had filled up the night before in Folsom, drove to the airport and topped off at Arco at the airport. The fuel pump shut off each time indicating a full tank (and retried each time just to be sure). I checked the gauge when I topped off - it showed full. I rent for Hertz often, so agreed to just email me a receipt. I checked the receipt while waiting for my plane, there was the fuel charge. I called Hertz immediately. The agent stated I would be refunded the charge. I dont have receipts for gas, but I do have the charges on my CC activity. She said check back in a few days and I would see the refund. I checked on 1/3. No refund. Called Hertz again. Agent said the refund had been removed, didnt know why. This agent once again assures the refund will be done. Gave me a case number. Wouldnt let me talk to a manager. Said I would get a call back tomorrow. My phone now rejects calls from unknown numbers. Agent cant tell me what the calling number will be. Still wouldnt let me wait for a manager. Im screwed. Unsure if there will be a refund or not. Next time I do any rental, I will take a picture of the fuel gauge with mileage before getting out. There is no way $23 worth of fuel went in to the car after I filled it up TWICE! NOTE: I looked through my other Hertz receipts. This location seems to be the only one that DOES NOT have the fuel status in and out. All my other receipts show the fuel status on pickup and return. UPDATE: I did receive a refund for the fuel charge. I did not receive a call back from a manager (and no record of an attempted call being blocked due to unrecognized number).
Name: R*** M*******
Date: 2019-12-21 19:47:04
Rating: 1
Comment: I turned in a vehicle and filled it full of gas before doing so! A week later Hertz supposedly audited the vehicle and said it was 3 gallons short and charged me $31 for it! I politely provided evidence of having filled the tank and they still wont refund my credit card. Spoke with three customer service reps and interacted with one via email (Tiffany). Tiffany insinuated I was lying. One agent hung up on me. Another told me a manager was busy but would call me within the hour. Never got a call back from a manager. Been a loyal Hertz Gold member for years and have rented from this location multiple times as I travel there for business frequently. Looks like Im not the only person to have been treated this way given the other reviews! Extremely dissatisfied! I will be changing my loyalty particularly at this location unless my card is refunded in full!
Name: J**** K*****
Date: 2019-11-13 17:41:12
Rating: 1
Comment: I was in a hurry because it was late and this company took advantage of it and added extra products I didnt wanted! I already payed the basic parts in advance so I thought the amount on the receipt was the total amount of the whole rental record. But it was only what they added! Payed in total $610 for a 6 days trip. That is way to much as you promoted it for initally $180.Be carefull and check what they charge you even if the line is long behind you!
Name: A*** K****
Date: 2019-09-25 02:25:38
Rating: 1
Comment: Returned a car with the fuel tank full and received receipt confirming as such. Two weeks later they reported that the tank was short and charged me $50+. Customer service refuses to stand behind their own receipt and remove the charge. Do not rent from here.
Name: S**** A****
Date: 2019-09-14 01:13:37
Rating: 1
Comment: After renting a car from this location on Sunday night I was told to get a car out of lot 3. When I got outside there were no cars in lot 3, so I walked inside and asked what to do. I was told to get a car from lot 2, and was assured I would not be charged more due to the fact they did not have cars in lot 3. I was charged almost $100 extra upon drop off. I have tried multiple avenues to contact anyone who can help resolve this but they have all been unhelpful, and every time I call this location no one answers. I have heard nothing from the manager or district manager regarding this issue. Do NOT rent a car from Hertz, this has been the worst customer service I have ever received.
Name: D**** J****
Date: 2019-09-08 16:25:42
Rating: 1
Comment: Be careful with the thick, short lady called Marleen. She will lie through her teeth to get you the worst deal you can get, I’m a gold member and just wanted to exchange the car I had gotten the night before in San Francisco due to a Check Engine light.First she told me they don’t accept thatThen she said they have no carsFollowed by you can take a minivanTo you can pay 800$ extra for a similar speced suv (charging me the night before where I didn’t even have the vehicle?)As I proceeded to ask for her manager or supervisor she told me that there is no one around and he won’t be coming in for a couple of hours??As we were talking I overheard her radio saying “we have a Lincoln available for him” as she Pulled the radio under the table (as if sound won’t be heard through her little counter) and kept claiming all I can have was the minivan.I have always been quite loyal to Hertz and never had any bad experiences, It’s sad to see how one employee can ruin so much business for the entire company. Definitely won’t be coming back to them.
Name: T* R
Date: 2019-07-24 17:18:31
Rating: 1
Comment: Horrible customer service at this location. Rude representatives. Not happy at all and will consider using someone else unless Im contacted by managment. Ill also advise all family and friends never to use Hertz again. Thanks Hertz for ruining what was meant to be a memorable trip.
Name: A*** S***
Date: 2019-07-17 03:56:45
Rating: 1
Comment: What a poor customer service. Today at 8:35 pm I showed up for a car rental and the hertz representative has just ignored me. Two people were after me in a line but they have priorities them and ignored my number.After almost 10 minutes of wait she told me that she doesn’t want to talk to me because I have objected them for ignoring my number.She just walk away and told me she doesn’t want to deal me.This is what I never expect from Hertz.You better bring some professional people and educate them how to deal the conflicts and customers.
Name: N* M****
Date: 2019-07-07 20:08:54
Rating: 1
Comment: If you have a problem with your vehicle, youll get the run-around from the rental counter and not get a credit or refund for your trouble.We are 18-year Gold Members and can attest that Hertz customer service has gone from one of the best to one of the absolute worst. At least Enterprise (also owns Alamo and National) attempts to be supportive, and helpful, and work with the customer on vehicle issues.We had to return a vehicle a day early because someone prior had smoked tobacco inside, and my wife is allergic to tobacco smoke. Not to mention the nasty chemicals arsenic, lead, ammonia and formaldehyde also present in tobacco smoke, it stays in the fabric and materials of the vehicle and gets into your respiratory system. The smells-like-flowers shampoo treatment doesnt remove the chemicals. For those allergic, it burns your sinuses like inhaling smoke off a campfire.The rental counter agent said they would adjust the rental period, plus a discount for our trouble. This discount was promised to appear on our final bill, and yet the full amount from our original reservation was billed. No refund, no credit, no adjustment. Return a rental early with trouble, and youre charged in full.We tried calling the 800 Hertz number, multiple times, only to be put into the we are experiencing higher than normal call volume penalty box and never talked to a live human being. That is the most insulting robo-message any company can hit customers with. It says our company cant manage our demand with the right number of employees so try calling some other day and maybe, or maybe not, well have our act together.The Hertz online customer Contact form was tediously filled out 3 times also only to receive an unknown error when we hit submit. Different browser and computer it didnt matter. We tried the online chat option, and we were told Call the 800 number and speak to the billing department followed with submit an online message through our website.Classic. Neanderthals could provide a better response.Goodbye Hertz at SMF - you failed miserably. Not following through after giving the customer the smoke and mirrors treatment is insidious.There are too many other car rental options that would make amends, and not just treat a customer like a credit card number.
Name: N** 9**
Date: 2019-06-22 07:17:44
Rating: 1
Comment: I was told I can drop off my personal car in a parking lot across the street for the day while I used a rental car. However the parking lot they suggested, the economy parking lot, was closed b/c of being full for the weekend and the construction that was taking place. A hertz employee directed me to go to overflow parking lot, and that was closed. None of the employees of Hertz knew where customers can park, had no idea of both economy and overflow being closed. Utterly clueless. Wasted an hour of my morning and my personal gas driving in circle. Never coming back.
Name: A*** S****** (*************
Date: 2019-05-22 19:51:11
Rating: 1
Comment: Very disappointing experience here. Landed for a weekend in Tahoe and we had a reservation for a basic economy car for $80. The forecast called for snow in Tahoe that weekend.The man at the counter advised us that they had no chains to rent, and that we werent allowed to put them on the car, so we would have to upgrade to a 4x4 vehicle. I cant find any evidence of this policy anywhere on the Hertz website, so I assume it was a lie to upsell us.He then said he would get us a good deal on the upgraded vehicle. He stated it would only be an extra $100 over what we had paid for the initial reservation, for a vehicle that would not require chains on restricted roads. We figured better safe than sorry and went ahead with it. The total on the agreement he handed us said $188, and he said that wed already paid $80 of it so not to worry, it was just an extra $108. No problem.We didnt find out until well after we had dropped off the car that he had actually charged us an ADDITIONAL $188, on top of what wed already paid. If he had been honest about the price we wouldnt have agreed to it. Chains for an economy car are $30-50 for reference.To add insult to injury, while we were in Tahoe we were advised by our friends there that the tires on our rental car werent snow tires like wed been told. We were risking a citation by driving through restricted roads, and by lying to us Hertz put us in actual danger.We just got off the phone with customer service and they gave us some free rental days, but refused to refund us despite their egregious lies. I wont be doing business with Hertz again, especially not this branch.
Name: D*** M**** [********** A**** M**********
Date: 2019-05-01 23:50:56
Rating: 1
Comment: TERRRIBLE!!! Went to visit my mother who is a campfire victim from paradise so I flew into Sacramento and reserved a car at the airport,when I got there the very unfriendly employee took my card and told me because it was a debit card and told me I could not rent a car because of my credit score?? (Which burly the way is poor because of medical bills and the death of my husband)so now my mother has to drive for an hour to come get me,a little heads up would have been nice hertz!!
Name: A******* C*******
Date: 2019-02-21 04:24:49
Rating: 5
Comment: Seamless and easy rental with Hertz at the Sacramento airport. I signed up for a gold membership to help skip lines and hassle. When I arrived, I went straight to the lot. There were a couple employees waiting to help customers find the right car section per their gold reservation. They directed me to the right place. I perused the solid selection of cars and found one to my liking (low mileage, very clean, everything working well). Exited the lot and went on my way. When I returned, the check-in/drop-off process was equally hassle-free. I dropped off the car and within 5 minutes was on my way to the rental shuttle back to the airport terminal. I will definitely rent with Hertz again if Im in the Sacramento area.
Name: S***** F*******
Date: 2019-02-11 19:08:03
Rating: 1
Comment: If available I will give negative star .Horrible experience I ever had, The staff has no considerations for customers, just stick into system and says what computer says. If they install vending machine it will do better job. Also system does not accepts debit card only credit card, one of the crazy thing I ever hard. For sure I will never go there or use Hertz for any reason.
Name: H*** L*****
Date: 2019-01-23 01:10:10
Rating: 5
Comment: We returned our rental car after two weeks. It was easy and charges were as expected.When we had first rented the car, the customer service representative was quite helpful, especially changing the reservation from my wife to me. Not an easy task when you book through a travel service. Had to be done because my wife was unable to drive with a fractured right foot in a boot.
Name: L**** D******
Date: 2018-12-17 15:01:59
Rating: 5
Comment: No hidden costs, was what it said it was going to be when returning the car. The check in and out process was painless and quick. Car was clean and had all the current high tech options. Very reasonable rates. Will use again.
Name: S*** Z****
Date: 2018-11-16 18:43:13
Rating: 5
Comment: Hertz saved the day when our flight arrived at SMF late (midnight) and Uber/Lyft were surging way out of our price range to the foothills. A few clicks with the Hertz app while the plane taxied and we quickly arranged a bargain one-way SUV rental to get home at a fraction of the taxi cost. Fast efficient service and a wonderful car at a great price. Thanks Hertz for Five-Star Gold service. That’s why I’m a loyal customer!
Name: C****** S****
Date: 2018-07-24 07:54:21
Rating: 1
Comment: If anyone is wanting to go to Hertz to pay for a rental car, DO NOT go to them. I found out too late that theres people on the phone who dont care to do their job properly. Theyre very inconsiderate and they dont care. Whats worse is that I was never told in the first place that Hertz never accepts Visa Debit Cards. All car rentals should accept them no matter what. Not everyone carries Master Credit Cards! Its total BS! I was very upset and angry. There should be a law suit against them. Instead of transferring me to a low budgeting rental car place, this man named Nathan brought me over to Alamo which didnt make any price lower. Alamo is expensive. Yes, I ordered a nice Nissan car. But the Nissan didnt have full coverage and I had to pay for the fee. What angered me too is that Alamo never gives you back your fee money after you succeed in bringing the rental car back undamaged. Its very messed up and its robbery.
Name: M****** M
Date: 2018-06-13 16:41:39
Rating: 1
Comment: I reserved an Escalade 6 weeks in advance. I even prepaid to get a better deal. Upon arrival to pick up the rental. They attempted to put me in a Nissan Armada. At the time of the reservation the Armada was half the cost of the Escalade. I told them that would not work. Someone turned I a Yukon XL which is equivalent to a Subutban class vehicle which was $150 cheaper when I reserved. They would not adjust the price and kept telling me, Its a nice vehicle. It was a nice vehicle just not as luxurious as the one I reserved. The workers here are unorganized and not customer service oriented. As a AAA member who rents from Hertz regularly I am disappointed and would reccomend not using g them at Sacramento Airport.
Name: S**** S*****
Date: 2018-06-06 14:48:30
Rating: 1
Comment: My 25 year old daughter and 84 year old father rented a car at the Sacramento airport location. My daughter wasnt sure if her insurance covered rentals or not. She should have called her insurance right then, I understand that. My dad paid the 11 dollars a day for the full almost 2 week trip. Two days later she found out that she is covered by her insurance. She tried to call Sacramento Hertz and 3 times, after she told them the problem, she was disconnected. Finally on the 4th, her birthday, I told her I would call so she didnt have to deal with it on her birthday. I couldnt get through either and it rolled over to a central number where after a lot of back and forth, I was told someone would call me back. That was 2 days ago. No one called. I called the local Hertz just so I could find out the policy on terminating the remainder of the insurance so shes not double covered. He said of course it can be dropped for the remaining days but the Sacramento office would be the ones to call. This morning I called again and was passed around to two people. So their big solution to my problem was for my daughter and her Grandpa to drive back 6 hours and return the car and then rent it again! What?! So basically they get every penny possible out of you and then make ridiculous rules (that the ethical employees like the one I talked to here locally, dont know about) so that they dont have to return any of it. It is theft pure and simple. Not sure how those people sleep at night, stealing from an 84 year old man who is taking a trip with his granddaughter. Its disgusting. ( I only gave the one star because you cant post if you dont mark one.)
Name: P*** O****
Date: 2018-05-30 22:41:33
Rating: 1
Comment: Service was good but way too much upselling. I signed up for fuel purchase on return and wanted to cancel it. Told by Hertz that I would have to contact Sacramento direct. Rang 920 6400 number for 2 hours and got no where other than Mexican call center that told me the same thing over and over. Got given other numbers that all led back to the call centre where I was told sorry cant help you. All I wanted to do was speak with someone in Sacramento airport office. Surely cant be that hard. Never had this issue with any other office in USA.Eventually call center told me to go to any corporate Hertz office and they will be able to remove fuel purchase option. I drove for one hour to San Francisco Airport and they eventually fixed my issue. Not really good enough for such a large rental company.
Name: S****** G****
Date: 2018-05-06 22:44:47
Rating: 1
Comment: Run away this company, worst service ever.When I returned car they need put stamps when you drop time and date and how much fuel in tank, they forgot out this and when they told me in office airport need that, I came back where car was dropped, nobody there and when I find someone we cant find this car yo check fuel, we spent over 2 hours for looking car which I dropped.After I wanna compensate my time because loose my airplane, they said is not they problem.Then we ask manager to help resolve this UGLY situation, RUTE MANAGER SND AND STUFF.we try take one more car yo get back to hotel and buy another fly ticket, they said they dont have ANY CAR AVAILABLE. UnbelievableF*...k this place
Name: G**** Y
Date: 2018-04-12 23:11:08
Rating: 1
Comment: Terrible terible customer service at this Hertz location.When we dropped off the rental car, Ali nicely informed us that we have paid the gas in full and that we shouldnt have filled up the gas before returning the car. We were puzzled as we were never informed that we have paid a full tank gas. (This is something that they should inform you before they charge your card) Ali then nicely wrote a note and told us to go to the counter so that the manager can take care of the refund for us. As we arrived at the counter, this lady with curly hair with the name started Mexxxx was very unhelpful and informed us that the manager/supervisor was actually outside.The manager was not outside and was actually inside the back room and she made us run back and forth trying to find a manager. She never made the effort to try to be helpful to understand the situation nor provide a solution. Please do not come to this Hertz location for car rental, there are other better options here.
Name: D****** F********
Date: 2018-04-10 19:07:09
Rating: 1
Comment: Returned the car full. Person checking the car marked it off as full and then I get a letter in the mail stating that the car was checked again and its needing gas and charged me close to $50. Called corporate and pretty much told me sorry. Prove it to us with a receipt. Well the gas receipts were in the car when I turned it in.Wont be renting from Hertz again and I do NOT recommend unless you want to get scammed out of money.
Name: S****** S***
Date: 2018-02-22 01:45:53
Rating: 1
Comment: If being able to call and talk to someone at this local Hertz is important to you, DO NOT RENT FROM HERE!! I have been trying to contact the local office at their 920-6400 for over 12 hours and no answer. I contacted the 1-800 Hertz reservations number and the operator nor their manager are able to get anyone to answer in the local office. I called the Sacramento Airport operator and they werent able to get anyone to answer either.Update:3 weeks later and I still have not been able to reach anyone in the local office. I have left numerous voicemails and have yet to be contacted by their staff. Absolutely terrible service.
Name: C******** M***
Date: 2017-11-08 07:42:54
Rating: 1
Comment: I was at the site on Saturday, 4, 8:40 pm to pick up the rental and the person who was helping me, offers some services and insurance but I said no. But for my surprise, she did put on the contract not 1, but 2 differents insurances. And when i called the billing number they said: we cant do nothing because thats what you have in your contract, Try to solve with the manager at the site when you will be there to drop it off. I dropped off in another site, Hertz at Roseville, and the guy there, said the same.. we can do nothing, because the contract was signed at Hertz- airport. So, it was supposed I pay 33 dollars for 3 days of insurance, thats what I asked and wanted, they charged Me $92, when I signed the contract, and changed for $110 without my permission.. just for 3 days of insurance.. the price for 3 days of rental was $62.. I did use rental cars another time, but never goes like this.. a nightmare!! Never more with Hertz, specially because I did try to solve the problem, but they dont!!!I really dont recommend for anyone!!
Name: D**** K****
Date: 2017-09-25 21:39:39
Rating: 5
Comment: I have rented cars from Hertz from a number of different locations. All very good experiences. Easy online check-in, no hassle pick-up, and quick return. I would say that Hertz has become my favorite car rental company.
Name: A*** C*******
Date: 2017-08-06 22:41:36
Rating: 1
Comment: DO NOT RENT FROM THIS LOCATION... they will try to rob/charge you extra fees.. these managers are untrained to handle situations like this. Everyone from the return guy to the managers are in on it. AVOID at all costs.. uber to a different location and pick up and drop off their. I would give 0 stars if I could.Ive been a loyal hertz customer for 20 years, and have never been treated this way.. never.Please, dont go to this location and if youve had a bad experience, please report these managers and location.
Name: C** B**
Date: 2017-06-19 23:18:25
Rating: 1
Comment: Horrible service. Loyalty membership means nothing. They never have the cars waiting it ALWAYS takes over 30min for a car. STAY AWAY!!!!!!!!!!
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Name: R**** M*******
Date: 2017-06-16 17:00:15
Rating: 1
Comment: Horrible service!!!I had reserved for a 8:AM pick up and was at the gold umbrella at 8:30. I was unable to find the car that was confirmed to me. When checked at the help desk rep, he mentions that they re-cycle the car if its not picked up with in 20 mins. I was like really??? a 20 mins buffer only at a airport location ??? and then I had to wait for a good 60 mins for a replacement and the rep. kept saying they are prepping another vehicle for me.
Name: E*** L****
Date: 2017-06-14 15:48:08
Rating: 4
Comment: We left some very important things in our Dollar rental car and happened to be in town the next morning/catching a plane. After a lot of work explaining that the items left were not just sunglasses, Jennifer the manager came and helped us. She brought us the car we had just checked in late the night before and let us check ourselves. After working with Jennifer I would use Hertz or Dollar again just to work with her.
Name: P***** R********
Date: 2017-06-12 00:12:16
Rating: 3
Comment: It was quite busy when we arrived from the airport to pick up our rental (not the fault of Hertz), so we waited our turn (no problem). However, when we got to the vehicle we were given, we discovered it was full of trash. It looked like it had just been returned - not cleaned out at all, not parked by all the other vehicles. So, back inside. The second car was great, though, thankfully!Some of the other car rental places in the same building were also quite busy. It seemed their lines were moving along more quickly. Perhaps more staff can be available at Hertz during the busier times!
Name: M****** G****
Date: 2017-03-14 00:27:13
Rating: 5
Comment: My vacation would have been in ruins if it were not for Hertz. After Dollar royally screwed me over, Hertz really came through. They didnt run my credit, which was an issue with Dollar. They were efficient and extremely friendly. I highly recommend this location.
Name: T***** R****
Date: 2017-02-17 19:26:32
Rating: 1
Comment: This place is seriously unprofessional!! We called a month in advance for a 4-wheel drive. Morean argued that we requested a full size vehicle not a 4-wheel drive. My fiancé quickly had to put her in her place, and let her know, we didnt fly 1900 miles to lie to her!! Hertz, get it together!! We purposely book things in advance to avoid the headaches you are now giving us. We had to cancel our reservation with HERTZ and go with National, which has all wheel and 4-wheel drive. Thank you National for saving Hertz asses!! Mountain, here we come! Hertz, get it to TOGETHER!! Seriously disappointed!!!! Just lost a 14 year customer!
Name: K** E*****
Date: 2017-01-28 20:11:31
Rating: 1
Comment: Terrible.. Lead customer service rep would not help fix my problem when I had a reservation and had a visa debit card with an outbound ticket two days later. I called the main Hertz number and they rebooked a car for me and told me to return to counter because they should take a debit card with an outbound ticket and he refused to even look it up in the system. I ended up getting a car from Alamo. All the other rental agencies would have taken my visa debit. Ive used Hertz for years and never had a problem until now
Name: K**** K*****
Date: 2017-01-09 21:32:01
Rating: 1
Comment: I am Hertz Gold but this location is one of the worst in the country. They never have cars ready and dont both calling their 1-800 number because they honestly dont care. Lots of people just standing out in the cold waiting for cars. Very poorly ran company.
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Name: J******* A******
Date: 2016-12-02 16:05:28
Rating: 4
Comment: The experience with this Hertz was good. Mostly-easy Pick-up and quick return. I would recommend for holidays booking ahead as a Gold Member. While I dont know details on their reservation for the Thanksgiving holiday, several people ahead of us had to wait 15-45 for cars. As a Gold Member, the car was waiting. Be aware that the gold member desk/Hertz Lot is out the doors to your left if you are facing the counter. I assumed the wrong doors and didnt easily identify the location and waited in line to get information on my reservation.
Name: S**** W*********
Date: 2016-11-28 12:19:41
Rating: 5
Comment: Being a frequent Hertz renter I dont have to worry about waiting in line to pickup, and get to go directly to my car. As we started driving off the lot we realized the tank was only half full. At the gate where they check your info we let the attendant know and he immediately said Ill comp the entire tank of gas, or you can take another car. He didnt ask for a supervisor, cause a fuss, just solved the issue quickly and efficiently. We elected for the free tank of gas and upon returning the car empty nobody batted an eye. Great service!
Name: N*** S********
Date: 2016-11-10 16:50:03
Rating: 4
Comment: It was nice having the rental lot close to the airport. The staff we interacted with were professional. The only problem that we had was the fact that the car was a bit stinky. Smelled like it was wet for a while and then closed up. Other than that the car drove well, got good gas mileage and the whole process was pretty convenient!
Name: F*** C***
Date: 2016-10-29 14:14:15
Rating: 5
Comment: Both checkout and checkin were fast and easy, and the staff very pleasant and helpful. The car was clean and dependable - everything worked well. A coupon from United Airlines made the cost very affordable, totally comparable to other companies.
Name: S** D*****
Date: 2016-09-26 16:02:49
Rating: 5
Comment: A really good experience. Car was clean, almost full of gas, and sort of similar to my daily driver. Put almost 1000 miles on it over the week. Return took no more than 3 to 4 minutes and off to the shuttle to our terminal. Hertz made renting very easy.
Name: J****** W****
Date: 2016-09-25 19:18:08
Rating: 5
Comment: Before you read my review, go sign up for Hertz Gold Plus program! You wont regret it. Heres why we dont. We paid $1.91 this trip for a luxury vehicle because we used reward points. Did you catch that?? Not even $2! The staff are always friendly and helpful. We have a vehicle waiting in a stall for us when we land. Dropping off our vehicle takes maaaaaybe 3 min on a busy day. We also have the option for pre-pay fuel as default on our account and have had good luck with that. This trip we had it on our rental, but ended up flying out much sooner than expected and barely drove 50 miles. I called Hertz and they were great and removed the pre-pay fuel no problem. Well definitely be renting from them again!
Name: S****** K****
Date: 2016-09-20 17:10:02
Rating: 5
Comment: From the time I rented to the time I returned the SUV, the entirety of the experience was excellent. The Santa Fe was a good solid SUV and handled well. I rented the SUV to take my daughter to UCLA as a freshmen so space was a consideration along with comfort. Good job Hertz.
Name: J******* C*****
Date: 2016-09-12 20:41:50
Rating: 1
Comment: I will never rent a car from this place again. After many different calls to corporate and trips to different locations 5 days later after returning the car, they finally close my rental agreement.However I was charged with a mysterious administrative late fee. That I had to corporate again to get a refund for such non sense fee, because I returned the car at the same location at the time agreed in the agreement.They did nothing to accommodate me for the over charges, the inconvenience and wasted of my time trying to figure out their mistakes. Therefore as stated above I will not used them for their services again.
Name: S**** S*********
Date: 2016-08-23 13:33:14
Rating: 5
Comment: Staff was very friendly and helpful (even at midnight!). She let us check out the vehicle before renting and had no problem changing vehicles (because the first one was plain UGLY!). Described all insurance options and helped us choose the best coverage (so our Allstate policy wouldnt have to cover us for any kind of damage, just in case). Also recommended a free Gold membership so we dont have to wait in line next time.
Name: H****** R******
Date: 2016-08-22 19:06:28
Rating: 1
Comment: They ask for ratings on 0-10 scale, then post them with 1-5 stars. Apparently ratings of 5 or more count as 5 stars, ratings of 1-4 count as 1-4 stars, which is very misleading.They assigned larger car before I got to Sacramento airport, then billed for larger cost and tried to say I asked for it at airport. Never had that problem with any other Hertz location. 800 number refunded 3/4 of overbilling
Name: c**** g****
Date: 2016-08-15 14:03:47
Rating: 5
Comment: Getting the car is the easiest thing in the world.When I returned the car, I accidentally had forgotten to get my iPad. Initially they couldnt find the car because they take the cars back to detail them so quickly. But I was able to ask Rachel to look for it. She found it within minutes. And then, I received a follow-up call from Robert telling me that they wanted to make sure that the rental went well. This is a high-quality Hertz site, with good, kind people
Name: K******* H***
Date: 2016-08-01 20:22:32
Rating: 5
Comment: We really enjoyed the Toyota Sienna minivan we rented! It was perfect for 4 adults, 2 small children, plus all of our luggage and gear. Very good service too at the Sacramento Airport office. Our adult kids were so impressed with the Sienna, they are going to look into getting one of their own.
Name: N**** S******
Date: 2016-06-21 15:14:55
Rating: 2
Comment: As a gold member it was cool that they just sent me a text message with the stall number so I could just go straight to my rental, but the car was FILTHY. I dont mean like it had water spots from when they washed it and it air dried, I mean like full on dirty. There were a couple spots where they had a sticker on there at one point, took the sticker off and what was left was just a dirt square where dirt was stuck to the residue.
Name: K**** W******
Date: 2016-06-20 20:43:49
Rating: 2
Comment: Highly disappointed with the customer service we received. We had accidentally booked the car at the downtown location instead of the airport location and they would not honor the rate despite their being cars available. The woman at the counter was short with us and finally we walked away. We then called the 800 number and got a much better rate than she would offer us in person! In the end we paid nearly $80 more than what we had locked in on months in advance and overall so annoying to have to call to get a better rate than what she would give us in person. Car was fine.
Name: G****** R***
Date: 2016-06-17 15:32:47
Rating: 3
Comment: Did not get the car I wanted as a Gold Member. One of the employees tried to sell me on the car they had with facts that were not true and in opposition to the ones I had checked out. Also was told that Hertz is not renting Prius, except the C. A very mediocre experience for all the hype.
Name: C*** H*****
Date: 2016-06-16 22:07:01
Rating: 1
Comment: Normally SAC is easy in and out. On this occasion there were no rentals available. My reservation was made three weeks in advance. I was told the wait would be 30-45 minutes and the attendants did not seem to care. Very poor service from Hertz.
Name: T** C*******
Date: 2016-06-14 14:38:59
Rating: 4
Comment: Very good service and clean car.I had been using another rental car agency and decided to try Hertz. The rate was less expensive than the other, the person at the counter was friendly, quickly confirmed my ID, and pointed me to my car. It was surprisingly quick and easy.
Name: L**** H**********
Date: 2016-06-13 17:57:28
Rating: 5
Comment: This was one of the best car rental experiences Ive had. The car I ordered was available and in the promised location, keys were in it, and we were off in a matter of minutes.The car itself was exactly as promised. It was in excellent condition and everything was in working order. We had no problems during our trip.The return process went so smoothly that we felt as if it wasnt a rental at all. We dropped it off and were at our airport terminal in less than five minutes! It was a great experience from beginning to end.
Name: M****** R***
Date: 2016-06-13 14:14:04
Rating: 5
Comment: Hertzs selection of Gold Select cars was excellent. Since I travel a lot, I had built up quite a few points that were redeemable for a free one-week rental (one way).The nice thing was that the fees from picking up at Sacramento and dropping off at San Diego were minimal.Pick-up was quick and so was drop-off. Pleasure to do business with Hertz.
Name: J*** L****
Date: 2016-06-08 19:34:48
Rating: 5
Comment: Hertz was great for several reasons.1. They take Debit cards. Which is such a relief for someone who categorically does not use credit cards. I have cash. I dont want to borrow money!2. They gave me a few upgrades for free, which was an unexpected and nice.3. The price was good, and didnt even go up for dropping it off the car in a different city. So that was another pleasant surprise. They girl was surprised, because normally it costs more that way.Overall, Im happy with Hertz. Probably be using them in the future. Im anti-credit card, so they work for me. Great business.
Name: E**** C***
Date: 2016-06-07 12:23:42
Rating: 2
Comment: Avis, not exactly... Airport employee was way too pushy trying to sell extra unneeded services. Listening to the customer? Not.Car itself was fine -- except 12 Volt plug ins (2 of them!) did not work which meant I could not use my GPS.No check out to inspect car when I took it. There was a scratch on right rear side of car, behind passenger door, about 1 long and 1/8 wide...no inspection. Fortunately, I was not challenged upon returning the car.
Name: W****** H***
Date: 2016-06-06 20:22:34
Rating: 5
Comment: I fly in and out of SMF many times each year. I always use Hertz and have always been treated professionally and courteously. Cars are always clean and in good working order. Cant ask for much more from a car rental agency.
Name: S****** W*****
Date: 2016-05-27 19:49:56
Rating: 2
Comment: A bit disappointing this trip. No cars available when I arrived so pickup was delayed 30 minutes. Then the car had a strong smell of something like air freshener which lasted for 2-1/2 days of our 3-day trip, even with windows open all night. Return was fast and charges were as expected.
Name: C*** E*********
Date: 2016-05-27 18:49:32
Rating: 3
Comment: Overall I would rate this experience as just acceptable. Gold Service was just not typical of my previous experiences. Had to go to the Gold Service desk to obtain the vehicle. No explanation as to why I need to see the attendant! The attendant left us with the feeling that we had annoyed him.The vehicle had just been cleaned and parked when we picked it up around 10am. The next morning, the car had a fishy smell that stayed until we returned it to Hertz the next day. Reported to return attendant who noted the smell as well. He documented the smell on the return forms and apologized for the smell.
Name: P**** S*******
Date: 2016-05-23 20:11:06
Rating: 5
Comment: I had a good experience renting from Hertz, Sacramento International Airport. I am a GoldPlus member and my name and car was listed on their board. After examining the provided rental car, I realized the trunk was too small. I spoke with William and he quickly provided a replacement car that was perfect! I was in and out in less than 10 minutes.Returning the car was fast and easy.
Name: E*** T*****
Date: 2016-05-18 16:32:25
Rating: 3
Comment: Overall it was an ok experience with HERTZ this time. Reasons for this were: I tried to link my third party reservation to my GOLD ACCT, and got the run around from 3 HERTZ representatives on 2 phone calls, to still not have it done. Upon arrival at counter, I asked what cars were available in Full Size (the car size we rented), and he told me all we have are Dodge Avengers. Having our car seat with us and knowing the Avenger has a low roofline, I asked if there were any deals to upgrade to larger car. His suggestion was Camry/Chrysler 300 for $30 more per day - which I could have just chosen to rent ahead of time for only $6 more per day. So I declined, and walked out to the car provided, which ended up being a Sonata (but he said they only have Avengers?). Vehicle wasnt in the best shape (bumper damaged, trunk release broken, side panel dented, etc), but was a good ride. Also, windshield and side windows were really dirty, so had to stop at Gas Station to clean windows to be able to see at dusk. Considering all this, though, they were friendly and relatively quick check in upon return.
Name: S***** T*****
Date: 2016-05-18 16:26:18
Rating: 1
Comment: Im a Hertz Gold member and my car wasnt ready when there were many cars just sitting there. This was in Sacramento, a small airport, no one else waiting but me! The attendant just kept telling me the car was coming,And refused to say anything else. Lots of choices which I must consider next time.
Name: K****
Date: 2016-04-04 17:00:13
Rating: 3
Comment: Woman at the kiosk was very nice but all the up charging they try to do is annoying. When she went over the fuel policy option (where they claim their fuel is cheaper and lock you into filling the tank when you return) it was presented (in my mind) as an option if you returned empty or full.I was never asked point blank if I wanted it. I later saw the FPO was accepted on my contract (which I never wanted bc I know its a bad deal) and called to Sacramento number to explain I wasnt interested. I was told they could take it off when I returned. Thus I filled up the tank before dropping off.When I returned they claimed they couldnt take it off and it was my fault for not seeing it before I took the car. I told them that I never wanted it and never thought it would be on the contract since I would have said no if asked.I called the corporate office and explained the situation which to their credit they removed the charge.The car itself was great but dealing with the charge was a hassle.
Name: J******* M
Date: 2016-03-16 15:24:31
Rating: 1
Comment: Horrible experience. I filled up the tank at a gas station 11 miles away. But I got a letter saying that they had to fill up more than 50% of the tank. I was charged an extra $111 for gas that I never used (I would have had to have driven 300 miles in the 15 minutes that it took me to return the car). Be careful and make sure to note the mileage and take a photo of the fuel gage when you return it.
Name: D*** J*******
Date: 2016-02-16 19:45:04
Rating: 4
Comment: This was my first time renting from Hertz in Sacramento at the airport. Overall, the experience was good, and they certainly took care of two issues I had. The first car had a problem with noise from the tires. Sounded like an issue with the brakes. Im surprised the vehicle was on the lot to be rented, but perhaps the previous rented did not mention it. The next vehicle they gave me had a warning that came up that it was due for an oil change. Strange. So they gave me a 3rd vehicle. I got an upgrade for my trouble and they certainly quickly took care of getting me a car. The point is, they took care of the issues quickly and nicely. For that, their customer service was excellent. For having two cars with problems, not so good.
Name: J** R*****
Date: 2016-01-20 00:41:32
Rating: 5
Comment: Very professional and friendly staff. Everything was fine with (another) rental. They are GREAT!I do wish they wouldnt push their collision and liability insurance so much. I already have a year long comprehensive rental car policy. I had to DECLINE their rip off $9/day policy THREE times. That was the only sour part of the whole process
Name: R**** B***************
Date: 2016-01-13 17:54:42
Rating: 5
Comment: A very professional and efficient staff greeted us at the counter. While there was a little hiccup with my information online, a very nice gentleman took the time to correct everything in their system and double check all my requests for the car I was renting. The car was nice and met all our needs and when we returned it, the young man took just a couple of minutes to inspect the car and printed my receipt as requested. Ive used other car rental companies in the past, but Hertz has always been the very best one to deal with and will continue to do so.
Name: R**** M**** S******
Date: 2015-07-27 21:15:30
Rating: 1
Comment: If I could give them a 0 I would. The customer service was awful prior to getting to the counter. The line did not move more than 5 feet for over an hour. There is absolutely no sense of urgency in how this rental agency operates. Many of the customers in line left to get rentals from other agencies because it is that much faster. I would love to say they were just short on employees because the two that assisted me were very sweet but they have more employees working the Hertz counter than all the other car rental agencies in the building. Something needs to change here.
Name: G*****
Date: 2014-10-02 00:59:35
Rating: 4
Comment: Arranged a transfer car with advantage, to be taken between Sacramento and LA in 24 hours. The guy at the counter was really friendly and didnt try to push any extras. We paid 20 dollars for the basic insurance and a bit of money so that we could take the car back empty (they charge at 3.40 per gallon compared to 4 plus at gas stations). There was a 5 dollar service charge which was never explained but otherwise everything was good.
Name: J**** D******
Date: 2014-08-31 22:32:54
Rating: 5
Comment: Read scary things about Advantage for other locations but it was $100 cheaper than the next rental car company going through Southwest. We got a nice new Camry that worked great for the five of us and luggage for a week. Usual attempts to sell various kinds of insurance and gas. You pass an Arco station a few yards away from the airport - takes 5 minutes to fill up.
Name: S***** B******
Date: 2012-10-09 20:25:12
Rating: 2
Comment: Car renter beware!!! Sacramento CA airport Hertz location tried to charge my credit card for $85 worth of gas almost a month after I returned the car fully fueled which was confirmed verbally by the return attendant who check the fuel guage upon return and noted this on the receipt. Nonetheless, Hertz sent me a letter stating I had returned the car 8 gallon short. My call to Hertz customer service 800 was the ultimate insult. They said I would need to go back and prove with documentation that I filled the car by providing a gas station receipt weeks after returing the car (who keeps receipts that long anyway?). They then told me I would need to resolve this by dealing directly with the Hertz manager in Sacramento where the mistake (or scam?) actually originated. No apology, no explanation, just obstinance. This is the way Hertz treats Club Gold? Finally got the Sacramento manager to admit they made a mistake. This took a hour of my time. I recommend people take their business elsewhere.
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