Hertz Car Rental - Sacramento - Madison Avenue

Address: 5015 Madison Ave, Sacramento, CA 95841, United States
Phone: +1 916-338-1162
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Car rental agency, Transportation service
Rating: 3.6
Site: http://hertz.com/rentacar/location/unitedstates/california/sacramento/sacc08
Worktime:
DayTime
Monday7:30 AM–6 PM
Tuesday7:30 AM–6 PM
Wednesday7:30 AM–6 PM
Thursday7:30 AM–6 PM
Friday7:30 AM–6 PM
Saturday9 AM–12 PM
SundayClosed



Name: B***** P*****
Date: 2022-05-02 16:56:20
Rating: 1
Comment: Angel was extremely short and rude, and it felt like she didn’t have the time to answer questions that were asked. Hands down the worst renting experience I have ever had in my life. My fiancé rented a Tesla as an Uber driver for a week because Uber was running a pretty decent discount, but it was a huge mistake. He got a flat tire the second day of having the Tesla, customer service on the 1800 EVehichle service through hertz was amazing and told us that all we had to do was get the Tesla towed out of our driveway and go get a new one from the hertz lot. When we arrived at the hertz lot, no one knew what was going on and told us that we definitely were not getting a different car and that we would have to take care of the tire but unfortunately they couldn’t find anyone who could even change the tire for hours. This whole event took at least 7 hours, so that’s a whole day wasted and of course there was no type of courtesy extension of even a couple of hours. The staff should know how to handle these situations and be prepared for them given it’s a car rental company, and everyone we spoke to that day was extremely rude. Now we’re on our last day of renting the Tesla and we had a friend pass away unexpectedly. We have a burial to be at at 10:30 am, where my fiancé has to carry the casket and put his best friend to rest. We don’t expect anything special from the staff because of this, no one could have expected or planned for this obviously. We called the hertz lot to see if they have a drop box so we can drop the Tesla over night (the hertz website advertises drop boxes and even gives instructions for them) and when Angel answered the phone she was extremely rude. She told us the car had to be back at 11, which is what the contract says of course and we understand that, it was just the way in which she spoke to us which left me feeling absolutely disgusted. She tried getting us to pay for the EV charges so she could extend our contract for an extra day which seemed great, we kind of figured since we lost a day maybe they were just being kind and giving us a courtesy day for everything going on. My fiancé asked multiple times whether or not it would be a courtesy day or not and finally she clarified and said it would not be, so we weren’t interested. She never told us how much the extra day would cost, she was just going to take our money and then not even mention how much an extra day would be. It was a very unprofessional call, and it felt as though she was talking down on us the whole time and had no real interest in helping, just taking our money. Which I feel is how the whole overall experience with hertz has been. Use enterprise or even turo, hertz is just taking your money and taking advantage of you.
Name: M**** B********
Date: 2020-08-21 04:57:19
Rating: 1
Comment: This location is no longer open...?
Name: N**** M*****
Date: 2020-08-20 23:14:05
Rating: 4
Comment: They are not open anymore. Went and there wasn’t anyone there, no cars or a Hertz sign. Not sure why there is a location on google for it but NO LONGER OPEN
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Name: S********
Date: 2020-07-22 20:16:16
Rating: 1
Comment: Tried calling hurts and they told me that no one was available to take my call it’s 1:15 PM Pacific standard and so they are very much open but since nobody’s around it hung up on me so this company doesn’t even have a good phone service or any employees to take care of the people are calling what a sht show
Name: j***** t*****
Date: 2020-03-18 00:04:16
Rating: 5
Comment: Great people
Name: E*** C*****
Date: 2020-02-21 00:10:01
Rating: 1
Comment: Worst hertz in sacramento my wife and i where the first people there at 7:30 am they gave us a car with bad smell, scratches all around and a bumper nearly fell off because this car was obviously in a reck worst experience ever
Name: N***** E******
Date: 2020-02-05 17:55:42
Rating: 5
Comment: I rented a car off of Travelocity months ago and realized it was going to be WAY too small of a SUV to transport all of the people and stuff I needed to get to South Lake Tahoe for my wedding. Shamieka was able to upgrade my reservation to a very large and nice Tahoe with all the bells and whistles for not much more. She was GREAT! She helped me while in a conference call to make sure we got out of there in a fast manner after I had to get some other documentation from home. She made the process so smooth and even remembered us enough to congratulate us when we dropped the tahoe off 5 days later. I will DEFINITELY rent from here again!
Name: J**** H****
Date: 2020-01-09 18:20:24
Rating: 5
Comment: This is an awesome place to rent a car from.Top Notch in every way
Name: j*** B********
Date: 2019-10-22 17:21:57
Rating: 5
Comment: Fast,friendly, courteous
Name: N*******
Date: 2019-09-19 15:42:35
Rating: 2
Comment: I picked up a car(Toyota Corolla) at this location. Arrived at 5.40. An employee issued all the documents, we signed and she left behind the car. Then she came back and since it was 6 o’clock in the evening, we went outside, she closed the office and we went to the car. She took photos of all the scratches and a few more photos of the interior. Then she gave me the keys and drove away in her car. I also took a photo of all the scratches. But when I got into the car, I was in shock. The car was dirty. The panel was in dust and small pieces similar to ashes or something else. It was impossible to touch the steering wheel, it was sticky. The passenger door and seat were flooded with a drink. Between the seats were pieces of food and ketchup. If there they vacuumed then only partially. I rented such a dirty car for the first time, usually rented cars are always clean. But worst of all was the pungent smell of marijuana. Since the employee had already left and I urgently needed a car, I had to ride it. I had to buy several shock absorbers in order not to somehow feel this smell. Especially since I travel with a child. It seems to me that employees need to better monitor this moment, otherwise all customers will soon be lost.
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Name: M* L
Date: 2019-08-03 22:15:54
Rating: 5
Comment: The staff, especially Stephanie, is always very friendly and ready to help. Whenever I book a car online, once I get there, the car would be ready and waiting. Always easy!
Name: J**** C*********
Date: 2019-07-18 16:10:50
Rating: 3
Comment: Called to reserve a car large enough for my family. I was assured that this location had the car I needed and could pick up at 9am. When I got dropped off by taxi to the location they said it would be a three hour wait. So now I’m stuck across the country in Sacramento with four small children and no car. The lady at the office is working on it so we will see.
Name: T******
Date: 2019-07-10 05:52:07
Rating: 5
Comment: I love renting cars from them. They make the process so easy.
Name: J*** K***** J*
Date: 2019-07-02 20:04:12
Rating: 5
Comment: Awesome experience. Both the manager Shamieka and Stephanie are awesome. Always kind a courteous and very helpful. Definitely my go to location for all of my rentals.
Name: J******* R*******
Date: 2019-06-11 18:23:31
Rating: 2
Comment: Not friendly service at all. Still confused about my charges. I will stick with Enterprise.
Name: S******* F*****
Date: 2019-04-25 02:07:05
Rating: 5
Comment: AWESOME STAFF!!! SHAMIKA, STEPHANIE, SEAN, AND TONY. THANK YOU!!
Name: F***** D
Date: 2019-04-10 23:27:53
Rating: 5
Comment: Today we had a great experience there.Stephanie and her supervisor were very professional, and patiently in a friendly relaxed way helped us to rent our expected car. We appreciate their patience and helps.
Name: R*** L*******
Date: 2019-04-03 17:13:38
Rating: 2
Comment: When I showed up I was given a higher price than I prepaid online, then received the wrong vehicle and I wasnt offered anything else. When I asked for a different vehicle I was told none were available but I could wait. I needed the car for work so that wasnt an option. I returned to see if anything else could be done. A few calls were made and then I was told I could head to the airport to exchange the car but the fees may be different. If they had called to tell me the car I prepaid wasnt available I could have made different arrangements in advance.Very unhappy with Hertz Madison.
Name: A******* M******
Date: 2019-03-09 02:41:30
Rating: 5
Comment: Amazing customer service
Name: B******* B***
Date: 2019-02-28 19:43:21
Rating: 5
Comment: Friendly helpful service. Just need an option that doesnt cost extra to drop off on a Sunday at a different location.
Name: L**** B***
Date: 2019-02-23 18:47:45
Rating: 5
Comment: Awesome customer service. Gave me a great vehicle to take my family up to the snow for the day. Very satisfied.
Name: G****** R*****
Date: 2019-02-16 01:12:13
Rating: 5
Comment: Love this place the staff is fast and friendly they always go the extra mile to make sure you are takin care of will go back every chance I can..
Name: A**** R********* J*
Date: 2018-12-15 02:21:59
Rating: 5
Comment: The staff was very nice and respectable, I would return
Name: a***** r*****
Date: 2018-12-12 22:30:23
Rating: 1
Comment: Customer service at this office is poor they lied and stated we smoked in the car when we didnt it was just not a good experience.
Name: C********* R******
Date: 2018-11-25 05:28:26
Rating: 1
Comment: Booked and paid in advance for a car to be picked up on Saturday, spoke to someone at corporate (since no one at this office could be bothered with picking up the phone at any point during the day) on Friday to let them know I’d be a little late picking up, and was assured it would be “absolutely no problem”. Well, unfortunately for me, Hertz is apparently not open on weekends at all, which, given the apparent incompetence of every employee of this company, basically left me up a creek. Lucky for me Enterprise was open.In closing, if you need to rent a car, use Enterprise; Hertz isn’t worth your time or money.
Name: T***
Date: 2018-11-17 22:04:10
Rating: 1
Comment: Worst place ever to rent a car.
Name: S***** S
Date: 2018-11-01 00:48:50
Rating: 1
Comment: The worst customer service Ive ever experienced. I will never use this location or ever recommend it. The lack of communication and detail the so called customer service representatives give you is disgusting. And it makes it even worse when you tell them that you are at a shop and have no transportation and a ride is not offered. Isnt that your company slogan?I wish I could give this location a 0 star review.
Name: W****** C*****
Date: 2018-10-17 04:06:08
Rating: 4
Comment: They were fast, courteous and efficient.
Name: S*****
Date: 2018-10-04 18:53:08
Rating: 1
Comment: We made a reservation online and when we arrived there were no sedans available. We were not offered an alternative, except to rent a truck at $100 more. The woman at the counter was not friendly or apologetic.
Name: K**** M*******
Date: 2018-10-01 14:27:06
Rating: 2
Comment: Watch out for the details in your agreement regarding what is defined as a 24 hour period or day. I never seen such tactic before. Dont count on your reservation being there when you arrive. Also, dont let them change your reservation rate to a higher rate the day you arrive because the car your reserved is not there and the car they have is a bigger car at a higher rate.Also, be careful with any corporate rate you have. They wont honor that rate, it will be lower than what was agreed between the two corporations.Ill be going to another rental agency. It is too much of a hassle at this location.
Name: T****** T*****
Date: 2018-09-22 01:25:42
Rating: 5
Comment: Staff is very accommodating, rental cars are nice, prices are competitive. The ladies at this facility go above and beyond in customer service to make sure youre satisfied.
Name: R***** N*** H********
Date: 2018-09-19 02:35:54
Rating: 5
Comment: Very good prices and nice people.
Name: L**** M****
Date: 2018-09-18 18:21:29
Rating: 5
Comment: Stephanie & Shemika were very helpful and my husband loved driving the Camero we rented!!
Name: R***** B*****
Date: 2018-08-09 02:03:39
Rating: 5
Comment: Totally professional, product knowledge is the key. Quick service with a smile!!
Name: F**** L******
Date: 2018-08-01 14:07:22
Rating: 5
Comment: Have used them for years; when I heard they were going out of business I almost cried. Im not sentimental but I NEED them. This hurts. 😭
Name: P** B***
Date: 2018-07-15 18:42:50
Rating: 5
Comment: Fantastic people great service. I will definitely be using them again. Great prices! I rented one for a week and drove it to Crescent City and only used two tanks of gas. 38 miles to gallon that was so great my SUV gets 10 miles to a gallon so the car paid for itself in the gas money I saved.!
Name: R***** G****
Date: 2018-07-13 06:52:17
Rating: 5
Comment: Shamieka helped us with our rental today on short notice and was able to have the car we needed sent over from another store. Her demeanor tells me she likes her job and she was nothing short of professional. Service like we got today makes us a loyal customer!
Name: R***** A***
Date: 2018-07-10 23:30:02
Rating: 1
Comment: Extremely unprofessional staff in this location. They don’t know how to speak with a customer at all. They put you in hold for hours and when you reach their office, you are still in hold and they are sitting free and doing nothing. The lady in this area speaks like she is the owner of Sacramento. She takes the lead and disrespect the customer.I had reservation with them at 2 pm which I got it hardly this morning being on hold over the phone for 1 hour and 10 mins, then I arrived at 3 to pick up my car. First of all they had put me on hold over the phone and they were doing nothing and secondly they misbehaved instead of being sorry!
Name: J** M
Date: 2018-07-01 02:30:01
Rating: 5
Comment: Very good! I got a Toyota corolla the car was clean and in good condition. They were even able to extend my rental by 4 extra days no problem.
Name: T***** C
Date: 2018-05-31 21:46:37
Rating: 5
Comment: Great customer service.
Name: Y***** H***
Date: 2018-04-27 05:10:33
Rating: 5
Comment: Great place to recant a car! Everyone is friendly and helpful.
Name: L**** I**
Date: 2018-04-20 21:29:16
Rating: 1
Comment: Rather than listen to the customer, hey ask useless questions. I had a confirmation number detailing why I was here, but rather than take it I had to start eh entire process again. The manager is extremely rude and does not seek to aid he customer in any way.
Name: G .*******
Date: 2018-04-18 03:15:32
Rating: 2
Comment: Staff is good but i had a bad experience with one of the lady working here. I got a car with expired tags on saturday and they close at noon so i had to drive all the way to Sacramento airport to get replacement. When i complained about it, a week later on return, the lady at the desk just denied that the car had expired tags. So i guess i was just lying for no reason. I said as a customer i am expecting better service and she is like ‘oh i am not even working today. I am just here. We use to be closed on saturdays and now we are open for 3 hours’. If you are in office and helping customers it means u r working. Plain and simple.
Name: B*** A******** V** P*****
Date: 2018-04-11 14:02:15
Rating: 3
Comment: Ok
Name: I***** C****
Date: 2018-03-15 21:18:19
Rating: 4
Comment: Love th staff, exceptional service!
Name: E***** L*****
Date: 2018-03-12 21:46:25
Rating: 5
Comment: Great staff will rent from them again..
Name: J**** B****
Date: 2018-03-12 17:43:53
Rating: 5
Comment: The best customer service of any car rental company Ive experienced!
Name: M**** H*****
Date: 2018-02-28 02:43:28
Rating: 5
Comment: Are you kidding me? EVERY single employee I have met and spoken to has provided the utmost exemplary customer service. Hats off to team Shamika, Sean, and Stephanie at Madison Ave office.
Name: M****** H*
Date: 2018-02-12 16:25:13
Rating: 4
Comment: Nice to have a rental with unlimited mileage in the deal!
Name: G*** T*****
Date: 2018-02-10 05:51:50
Rating: 5
Comment: Intensely awesome the manager rocks the staff rocks everybody there is awesome they went over and Beyond to help me out!
Name: S**** B***** j*
Date: 2018-01-26 08:43:45
Rating: 1
Comment: I will get my stuff anywhere else but there bad service and they have outrageous prices for a tire shop
Name: B****** K*******
Date: 2018-01-19 18:02:35
Rating: 5
Comment: Staff were awesome. Very very friendly. My representative was a man named Sean. I recommend him.
Name: D***** C* R*****
Date: 2017-12-01 08:51:21
Rating: 5
Comment: Nice Cars, Friendly
Name: J**** D
Date: 2017-11-30 22:47:41
Rating: 5
Comment: As a small business owner, and consultant for nearly every large information technology organization in the US I dont have much time on my hands to go out of my way to do things like write reviews. That being said; I frequently go out of my way to rent specifically from this Hertz location when Im in town visiting family or need a rental to go out to the bay for a couple of days. The manager, the staff, theyve all been amazing, every single time Ive had a great experience, the service quick, and today was no exception. Special thanks to George for today, and Shamieka for continuing to hire great representatives.
Name: C*** M
Date: 2017-11-15 20:24:57
Rating: 5
Comment: Our experience was amazing. It was truly wonderful to have a team that put the customers needs above all. Shawn and Shamieca went above and beyond to make sure we had the right car to meet our needs. They were friendly and very professional. I wish I could add more stars because their customer service above 5 stars.
Name: C* K***
Date: 2017-11-02 16:03:02
Rating: 5
Comment: Shameka(probably misspelled sorry) is awesome!!!She went above and beyond to make sure we got what we really wanted... This place helped us when we needed it most... I will totally recommend her and this place to anyone and will be a repeat customer in the future
Name: R***** D******
Date: 2017-09-16 00:21:53
Rating: 5
Comment: Great staff, great service, thank you!
Name: C** N****
Date: 2017-09-11 03:00:48
Rating: 1
Comment: Staff AND Manager are rude and very unhelpful! Went to the North Sunrise location and they were fantastic. Dont go to the Madison location at all. I would give them no stars if I could.👎
Name: S***** M******
Date: 2017-08-19 21:50:34
Rating: 5
Comment: The young woman that helped me get my rental was absolutely fantastic! She was professional, efficient, and pleasant to talk to.
Name: R** H*****
Date: 2017-08-10 20:34:28
Rating: 4
Comment: There always helpful
Name: K**** A**
Date: 2017-07-20 03:37:18
Rating: 2
Comment: Always very busy with only one or two people working. Expect to wait forever when picking up a rental.
Name: A***** K*****
Date: 2017-06-20 18:37:42
Rating: 1
Comment: NEVER USE - lied about closing my account on the day that I returned the car so they continued to charge me 100 dollars a day until I called in to inquire. Neither the customer service rep nor the branch manager could offer me any explanation as to why - called billing and they solved my issue in under 90 seconds (by retracting the charges that the Madison branch erroneously charged). Never using Hertz ever again.
Name: B**** T*******
Date: 2017-06-19 05:00:29
Rating: 5
Comment: Good place
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Name: M*** F***** o* 5*
Date: 2017-06-15 00:03:49
Rating: 1
Comment: Only one person working. Pathetic!
Name: S**** L****
Date: 2017-06-14 05:22:47
Rating: 1
Comment: No car options. Tried to upsell me when I specifically asked for other options in the same class.
Name: J**** R*****
Date: 2017-05-28 16:41:41
Rating: 3
Comment: Only one person there and not the best set up for help
Name: M******* G
Date: 2017-05-25 01:48:08
Rating: 5
Comment: Regular customer. Great service. Usually pick up and drop to your home but not always or 1hr b4 closing
Name: �********* �*****
Date: 2017-04-01 23:15:18
Rating: 1
Comment: Its not 24/7
Name: n****** b****
Date: 2017-03-03 22:19:09
Rating: 4
Comment: Good pice maching
Name: J*** M*****
Date: 2017-02-28 00:51:15
Rating: 1
Comment: They need more people working.
Name: s** E**
Date: 2017-01-18 19:37:04
Rating: 5
Comment: Best place in town when it comes to renting cars! Reasonably priced...and they dont force you to get stuff you dont need; only tell you all you need to know but not trying to trick you into signing up for unnecessary services.. Shamika and her staff are pretty cool and kind... They went out of their ways to give me a ride back to a much longer distance than they would normally do, because it was raining... ! I appreciated a lot...Everybody in need of a rental car, consider this place first.. its on 5015 Madison Ave, Sacramento...Safari here!!!
Name: B****** K***
Date: 2016-12-19 18:37:34
Rating: 5
Comment: The ppl there are very friendly and treat you with the up most respect. Love it there
Name: A* Y*
Date: 2016-10-29 00:15:33
Rating: 1
Comment: The only reason its one star and not zero is because google wont let me give zero stars. Horrible experience. After accidently renting from this location 30 min away from the airport (where I actually needed to car), I tried to transfer the reservation to no avail. I hustled in a taxi to the place. I called twice since it was down to the wire before their closing time (6pm). Each time the manager and an employee assured me as long as I got there before 6pm, they would honor my reservation. I got there at 5:56pm and the doors were locked. There I was, in the rain, in a more desolate area and not knowing what to do. I ran to catch a guy near some cars, thinking he worked there. He did. He said all the counter staff left and he was just locking up the cars. I asked him to call his manager. He did (the same person I talked with) and then he says to me, yeah they are gone. The only reason I didnt fully burst into tears was because the lyft driver waited and offered to just house me in her car while she picked up other passengers, as I sorted out what I would do. In the end, she drove me back to the airport and (after 5-7 phone calls to Hertz that kept getting dropped) I got my reservation transferred with minimal extra charges. Apparently this location does this a lot to people. It has a reputation.
Name: S*** Y******
Date: 2016-08-18 00:12:59
Rating: 1
Comment: HORRIBLE JUST HORRIBLE. Worst service I have ever seen in my whole life. I needed a car and it seemed like they didnt even care. They treated my like garbage, when I would start to get irritated she would just hang up on me. Shaneqwa was just plain rude. I started asking about further instructions for a vehicle and she just hung up on me. I was without a car for 2 days!!! I wouldnt wish this experience on anybody.
Name: A**** J*******
Date: 2016-07-26 18:37:54
Rating: 5
Comment: My absolute favorite place to rent a car. On the phone now planning a trip out of state. The staff always goes above and beyond to help customers.
Name: V****** S******
Date: 2016-06-20 18:31:01
Rating: 1
Comment: Booked and prepaid in advance, they ended up giving me a car one size up, and without letting me know, my LDW went from $11-$17. This really adds up after a few days and I didnt find out until after I was home from my trip already.
Name: B** A*******
Date: 2016-05-18 12:48:10
Rating: 4
Comment: Pay attention. If you need a car at the airport, make sure the Hertz location you are renting from is at the airport. Small Hertz shops like this one are sketchy. They are nice and friendly, but if they dont have the kind of car you asked for, youll waste a lot of time trying to get one.
Name: Z*****
Date: 2016-05-11 17:45:51
Rating: 5
Comment: Didnt have the car that the website let me book despite them not having it, but the attendant was very helpful and tried to accommodate me in the best way he could.
Name: R**** N****
Date: 2016-03-19 06:03:22
Rating: 1
Comment: Avoid if possi le .Booked 24 hour in advance a full size sedan when got there i was offered 4 class down their most beginning smallest car w/o any features & was told to wait 2-3 hours for the car I booked instead of moving their Gold customer to premium or luxury, this place is low life place, Avoid if possible or go to Enterprise car rental just a block away.
Name: K** T*****
Date: 2016-02-27 20:34:34
Rating: 1
Comment: If I could give this place zero stars I most definitely would. First, I get there and the guy working there was EXTREMELY rude. Second, I wasnt informed over the phone that I had to have a credit card to pay so I was stranded there. I will NEVER rent from this place ever again. 🖕🏽
Name: D******* B*********
Date: 2015-11-20 21:32:37
Rating: 5
Comment: Thank u Carter u were very helpful.
Name: D**** L********
Date: 2015-11-09 22:48:50
Rating: 1
Comment: Never call you back, terrible customer service, limited car availability.
Name: J*** M*******
Date: 2015-07-01 21:18:40
Rating: 5
Comment: I have been a repeat customer for several years, and I have always received excellent service. I highly recommend this location.
Name: M*** M******
Date: 2014-10-08 17:54:07
Rating: 5
Comment: We have been a repeat customer for awhile and always get great service. The manager is top notch in customer service. The reps do a great job as well. We always get a nice clean vehicle.Tony & Mary
Name: j** w*******
Date: 2014-03-06 18:18:18
Rating: 4
Comment: They were very friendly and helpful with everything and tried several times til I got a lower price :))
Name: B***** H****
Date: 2013-05-19 00:24:24
Rating: 4
Comment: I was returning and adding a new reservation today and I have to say that the service was great! The manager was there on her day off helping some Customers as it was busy. (She had just came in to drop off some things for the Staff). I thought that was just great, you dont see Customer Service like this very much anymore. Everything was explained to me and I felt comfortable with my experience as I hadnt rented a car in many years. I will give them all my rental car business in the future. Thanks for a great experience Madison Ave Hertz Rental Car Staff !!!!
Name: a***** c****
Date: 2013-03-24 04:30:32
Rating: 2
Comment: What can i say, the most unprofessional experience ever. The quality of the service they provide is garbage. explaining my experience might take a while and i dont intend on wasting more time on this matter. Lets just say, i walked away from them with no car even though i had reservation and regretted about even considering their services.
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