Hertz Car Rental - San Bernardino - Camino Real HLE

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Name: H******* G*******
Date: 2024-06-05 00:01:58
Rating: 1
Comment: Very rude disrespectful manger Morris never been treated very bad I dont know if it was a Hispanic thing but looked like he treated his brothers better Im a gold member rented for years and never seen since kind of costumer service

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Name: L*** H***
Date: 2024-05-14 06:15:27
Rating: 5
Comment: Staff is nice & very helpful. Be sure to let them know if youre renting because youre receiving car repairs, may be a discount.

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Name: W****** W****
Date: 2024-05-13 16:32:16
Rating: 1
Comment: This place has changed. I’ve been doing business at this location for 5 years. The old branch manager was great! I always felt taken care of and I was always treat fairly. The newest branch manager is completely incompetent, unfair, argumentative, and unreasonable.It’s unfortunate but the folks here at this location have a distorted view the good people of San Bernardino and they feel like they have to be extremely hard-nosed to deal with the “type” of people in this community. One of the employees said that customers service is different in San Bernardino, like the people here are less than human or something.Anyway, I’m never doing business here again. They make up rules and are not willing to abide by their own written policies. They simply can’t be trusted. Over spent at least $100,000 with hertz over the last 10 years and I never experienced anything like this. I wonder if it would have been different if I booked under my presidents circle account. So to make a long story short I arrived 45 minutes after my reservation time and the attendant said that there is a 30 minute grace period (I never heard of such a policy). I showed them the documented hertz policy that said there is an hour grace period and she looked confused and still argued they the grace period is 30 minute. At the end of the day the car I reserved was rented out already and I was going to have to pay more for the car that was available. I was there well within the documented grace period. I’ve never experienced anything think this at a hertz location. I asked to speak to the manager and she said that they was no supervisor on site. She was caught in a lie when the assistant manager walked in a few minutes later. He had been there the whole time. In fact I saw him when I walked in. The lack of integrity runs through everyone I encounter at this location. I was very disappointed.At the end of the day the other option was $40 more that the original price. Not a big deal, but my concern is integrity and abiding buy printed policies that the company shares. I highly recommend avoiding this place if at all possible.

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Name: A**** C*******
Date: 2024-05-01 22:42:10
Rating: 1
Comment: BAD CUSTOMER SERVICE BY THE MANAGER AND STAFF THEY TOOK UNAUTHORIZED PAYMENT WITHOUT NOTICE.

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Name: L**** M******
Date: 2024-05-01 22:37:48
Rating: 1
Comment: Horrible customer service by Damian the branch manager and all the staff. I travel for work very often and always use Hertz I have never had a problem with them until today. I will no longer be using this company thanks to Damian. All Hertz will do is say they’re going to forward to local management but do nothing to fix the problem with their staff.Was waiting for Damian for almost 2 hours to return from the airport to assist me because the staff “couldn’t help”. HORRIBLE CUSTOMER SERVICE! I HAD TO LEAVE SINCE AFTER WAITING FOR HOURS DAMIAN NEVER SHOWER UP AND AS SOON AS I LEFT THEY TRIED TO CHARGE MY CARD FOR ALMOST $500 WITHOUT EVEN REACHING OUT TO ME FIRST. WILL BE CONTACTING THE BETTER BUSINESS BUREAU. While I was waiting there, a lot of the people that showed up had problems with their rentals as well. They had appointments and had to wait over an hour to get help. If you show up a few minutes late, they will give your rental to someone else without contacting you first.

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Name: T P*****
Date: 2024-04-30 18:41:05
Rating: 1
Comment: Horrible customer service. I reserved a car and it was unavailable. The next time I foolishly reserved a car, I was an hour late and they gave away my car without calling me. However they were willing to give me a Chevy for an upcharge. I called corporate, hels for a half hour and they said the other Hertz agency in SB had cars. I tried to reach the other Hertz agency to confirm and their answering equipment hung up twice. I drove to the other agency, and they said they had no cars and could only offer me the same upgrade price. If you want to talk to a customer service agent youd better have a half hour to spare. Horrible, horrible service. I can see why they went bankrupt.

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Name: E*** M*******
Date: 2024-04-23 17:04:26
Rating: 5
Comment: Excellent service 👏

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Name: D**** R***
Date: 2024-03-27 00:27:42
Rating: 1
Comment: Went and a worker who claimed he’s a “ manager” black guy with glasses started threatening us and saying the N word to us and said he called the cops when we had to call the cops ourselves, this was all due to us asking why the unexpected charges on a rental and they took payment without authorization. Asked for his name and he just kept saying manager and to get off his property. Never in my life ! The ghetto !

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Name: R**** O******
Date: 2024-03-21 00:17:01
Rating: 1
Comment: I had a bad rental experience with Hertz in San Bernardino. Despite reserving a van over a month in advance, it was not available upon arrival. Also, I received a phone call informing me of this just 15 minutes before my reservation time. This lack of communication and unavailability caused unnecessary stress. Im dissatisfied with the service provided, which reflects poorly on their management. While I intend to continue doing business with Hertz, Ill avoid their San Bernardino location in the future. Additionally, Ill make a point to call two days ahead of my reservations to ensure vehicle availability

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Name: K****** R****
Date: 2024-03-14 16:17:49
Rating: 1
Comment: I had an extremely disappointing experience with this service provider. Despite arriving at the location four minutes before they opened, it took over an hour for me to get a car. This was especially frustrating because I even had to make a reservation at the location online for 8:30 to ensure a timely pick-up, but I still wasnt able to get a car soon after paying. To make matters worse, a person who appeared to be in charge dismissed my 8:30 appointment and insisted that I wait because there were other customers with appointments. The lack of assistance from the person giving orders in the back room only added to the poor service. It is evident that this place needs to improve their time management skills and hire more staff to better serve their customers.

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Name: N******* R**
Date: 2024-03-13 00:08:56
Rating: 1
Comment: I always hope that the world will be finally proven wrong about the stereotypes that exist in regards to customer service in the city of San Bernardino, but unfortunately this was NOT one of those times. Had a trip planned for my girlfriend & I for her birthday tomorrow. Got everything ready, a hotel, tickets for the show for one of her favorite artists up in San Francisco. I even pushed back a flight for work two days so we could go, I literally immediately have to come back Thursday morning and fly out to PA by the afternoon. The last part of the trip was locking down the rental and something to save gas because the trip was so expensive already. I had it all booked, these dbags call me about 45 min before I have to pick up the car, right before closing at 5 and tell me they got no EV. I say screw it I go anyway hoping that they will have something compact but no they don’t, Malibu’s and suburbans. And as I’m looking around the lot the dude has the audacity to ask me what I’m looking at because the cars I see out there aren’t for me.. I have no attitude and hertz screws me and this guy has the audacity to give me an attitude. At this point I say, this is what reservations are for so we avoid this and he says “well things happen.” With attitude again, there was words in between where he was rude but as you see I’ve written a lot. I left before something worse happened because I am furious. I’m never using Hertz again.

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Name: J*** P***
Date: 2024-03-07 01:23:36
Rating: 1
Comment: One of the bad place. Their team behavior so rude . And I went there 10 minutes before closing. They said we already closed and I made online booking . Worst place

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Name: M***** R****
Date: 2024-02-29 18:10:53
Rating: 5
Comment: Great customer service Victoria was so helpful and made my experience easy

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Name: T***** F*****
Date: 2024-02-16 19:56:18
Rating: 1
Comment: I booked online from the car dealership and when I showed up I was told that I had to have had a reservation for more than 24 hours if using a debit card. Despite explaining that I was coming from a car dealership I was told that there was nothing they could do. Manager Damon Bryant was at the store but not “available” to resolve the situation. This 24 hour reservation is not the policy at any other car rental place I have been to. It was not included in any of the language I saw in my online reservation. There were other customers in the lobby upset that there were no cars available that matched their reservation as well. Shoddy customer service like this is why businesses in San Bernardino have such bad reputations. I can promise that Hertz, especially this location, will never get a dime of my money.

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Name: S***** L***
Date: 2023-11-27 21:02:18
Rating: 1
Comment: The manager was ignorant and rude.He made excuses for his staff of unprofessional shady characters who are not forthcoming with the basic information and fees. Worst customer service ever!!Accompanying the shadiness was a lack luster care for their customers as they would be in the middle of a customer and walk away for 20 minutes while they converse personally and waste the five people in lines time. The manager was sarcastic and dismissive. He was extremely rude. This place is horrible and if I could give them negative stars I would!!!!They made a lady that had been waiting there for four hours cry she drove two hours to get a suv she was promised and then they didn’t have it available which means they didn’t properly manage their inventory. Not surprised . She left with no car in tears.Shameful!!

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Name: J*** C*****
Date: 2023-11-23 00:05:08
Rating: 4
Comment: Great.

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Name: D**** J*******
Date: 2023-11-16 14:54:14
Rating: 3
Comment: Day one was cool. When returning vehicle staff simply wasnt available. Youre not even making phone calls, it became an obstacle. My first experience so 3 star is being generous.

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Name: D****** J******
Date: 2023-11-10 13:47:06
Rating: 4
Comment: Busy at times, main staff members Marcus and female colleague great service.

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Name: A***** T*******
Date: 2023-08-29 17:24:47
Rating: 4
Comment: Easy service

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Name: N**** L***
Date: 2023-08-27 16:39:18
Rating: 1
Comment: If l could give San Bernardino Airport Hertz Car Rental a grade, it would be an F. We made our reservation in March for rental pick up in August. We show up, and theres no vehicle. And the manager there needs a lot more training in customer service!!! Didnt in any way try to help us out with our reservation. He just blamed Hertz . He needs a new job its not customer service because he couldnt even pick up the phone and call another Hertz to even try to help. We finally left after seeing that he could careless. I called Fontana Hertz, and they took excellent care of us. It took them 5 minutes, and we were on our way. The vehicle was perfect, clean, and customer service was above excellent!!!!! From now on, that will be our place to go whenever we need a rental.Thanks, Fontana Hertz, keep up the excellent job!!!

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Name: C****** B********
Date: 2023-08-14 01:16:42
Rating: 1
Comment: This place sucks. Too expensive and never has cars. Even when you reserve one it’s not available.

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Name: C******** C********
Date: 2023-08-03 19:19:23
Rating: 1
Comment: I have never experienced such incompetence. There is one man working by himself while a line of people out the door stand waiting for cars. I waited over 40 minutes to be told they did not have a vehicle available and it would be another 1-2 hour wait. Already late for my work meeting with two toddlers in tow I spent another hour on the phone to be told they could do absolutely nothing for me other than send a coupon for a future reservation. Treat your employees better and don’t create reservations without the means necessary to accommodate them.

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Name: J***** L******
Date: 2023-07-25 05:39:21
Rating: 1
Comment: I booked a car on their website but when I arrived they canceled our reservation because they actually had no car available. They didn’t bother finding a solution so I had to Uber my way out to Las Vegas. Would not recommend.

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Name: L******* S
Date: 2023-07-24 18:03:49
Rating: 1
Comment: Shady, shady, shady. Booked a vehicle online, under “manager’s special.” The reservation stated they will select a 2 door or 4 door vehicle,even showed fuel terms. When I get there staff took 45 minutes to check me in then offered me a Chevy volt. The car wasn’t even fully charged. I told them I could not use an electric car since it takes too long to charge. Not to mention this vehicle wasn’t even fully charged. They didn’t care. They basically told me I reserved under manager special and they get to choose which vehicle they give me and were not going to give me a gasoline car. I had to cancel the transaction. Even doing that was a hassle. Hertz is not what it used to be.

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Name: S***** L****
Date: 2023-07-14 20:07:30
Rating: 1
Comment: Had a reservation and they did not have a car ready for me, had me waiting for 2 hours. I still didnt get a car, dont go threw them.

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Name: K****
Date: 2023-07-07 21:35:30
Rating: 1
Comment: Worst customer service ever. I had a rental car and it needed oil change, I called customer service and they told me to stop by the local branch and they will give you a new car. I went there and the guy at the front desk was bothered to do his job!!! He said I can’t help you as log as you renting the car it it’s your responsibility to do the needed maintenance and he asked me to go do it myself.

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Name: E*** S****
Date: 2023-07-03 22:18:20
Rating: 1
Comment: Worst Hertz Ive ever been too. Completely mismanaged. 100s of cars on the lot and none ready. 2.5 hour wait. 5 employees in the office, sitting in the A/C and 1 customer. No one getting the cars ready or washed. Hertz corporate needs to investigate this store. We left and went to Thrifty. I never thought Id say those words.

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Name: c***** H**********
Date: 2023-06-15 00:49:20
Rating: 5
Comment: It was good....no problems.

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Name: B**** S***
Date: 2023-05-26 18:38:48
Rating: 1
Comment: We reserved the managers special - economy for pickup at 9am and they tried to put us in a 12 passenger van after waiting for over an hour. The van wasnt even available on the premises. They said theyd have to go pick it up from another location, so wed be waiting even longer. Needless to say, we canceled our reservation and went elsewhere.

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Name: L***** L****
Date: 2023-05-19 18:36:21
Rating: 1
Comment: This place is terrible. Horrible customer service and no help waited almost an hour while employees spoke badly about other employees and had random conversations while they got the “car ready” I will never rent a car from here again…

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Name: S***** M******
Date: 2023-05-11 15:42:49
Rating: 1
Comment: Horrible service, wont even take time to see if they have any vehicles for customers. Wont be renting from them.

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Name: M**** A*****
Date: 2023-04-21 16:54:01
Rating: 5
Comment: Always have a great experience. Fantastic customer service!

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Name: Y***** M**
Date: 2023-04-19 17:44:03
Rating: 5
Comment: This place is thourogh about cleaning your rental car before you rent it. The courtesy clearly was very nice, friendly and informative about renting our vehicle. I will do business again.

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Name: A***** C**********
Date: 2023-04-10 21:39:27
Rating: 5
Comment: We did the prepaid option and reserved a few weeks ahead for our family vacation. The checkout process was quick and efficient and we have a beautiful car for the week. The manager was very friendly and professional. Turning it in was also very quick and problem free. We had a great experience with this rental store.

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Name: S*****
Date: 2023-03-29 01:56:17
Rating: 1
Comment: Terrible customer service and wait times for NO reason other than a man named David/Damon who takes pleasure in making every customers trip to this rental place a nightmare.BEWARE - Unrealistic expectations of rental condition. We vacuumed the vehicle before we dropped it off but because there was dog hair on our clothes that got on the seat, he wanted to charge us $80. The car was given to us in subpar condition with a dirty exterior and dirt, stains and lint on the interior. I advise you take your own pictures of the interior because his pictures quality showed no detail on the interior.After almost 2 hours we are finally free and will NEVER do business or recommend anyone here again.

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Name: S H*****
Date: 2023-03-19 19:49:43
Rating: 5
Comment: Experience was cool reasonable amount for rental car for two days mid-size vehicle

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Name: H**** T*****
Date: 2023-02-24 18:25:46
Rating: 5
Comment: I always enjoy renting from Damion and his crew. They are very professional and are very respectful. I highly recommend this location if you want smooth and enjoyable experience. They also have a very nice selection of cars. I particularly enjoy renting their new EV to save $$$

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Name: J*** R*****
Date: 2023-02-24 04:28:40
Rating: 1
Comment: They didnt like my credit card so they would not rent to me,...

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Name: F**** N****
Date: 2023-02-07 20:02:39
Rating: 1
Comment: Hertz gets a new world record for the worst customer service ever. It took an hour and a half to pick up a car even with a reservation.

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Name: M***** V*******
Date: 2023-01-24 16:54:41
Rating: 1
Comment: Terrible customer service, both when picking up and returning the car rental. I returned my car on a Friday half hour early and they never closed out my reservation until the next Tuesday which inquired a charge on my credit card. Im pretty sure this was a deliberate attempt to charge their customers more. I called customer service and they assured me that charge will drop off. Humm well see. This is second time Ive gotten bad service. 3 strikes and youre out.

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Name: N****** M*****
Date: 2023-01-20 18:21:21
Rating: 1
Comment: Staff was RUDE at pick up especially the manager Damon.

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Name: J**** O*******
Date: 2023-01-17 21:52:13
Rating: 1
Comment: Damon the manager 👎👎We wanted to rent a car they had available but were refused due to Damon wanting to take it home for the night -benefits of the bossPoorly ran branch no leadership or management Ill be going to enterprise.

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Name: L****** F******
Date: 2023-01-11 17:42:14
Rating: 1
Comment: Where do I begin : poor customer service ; zero stars . Seems like they don’t want your business. The guys who assisted me left the front desk, for extended period of time knowing I’m waiting for the car.Asked me to place my credit card 3 times, claiming it doesn’t read.

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Name: K*** A
Date: 2023-01-03 05:52:30
Rating: 1
Comment: Terrible service! Booked a car almost an entire week in advance, but had to wait almost 30mins after my scheduled pick-up time to receive my rental because it hadnt been cleaned yet! (I had gotten there more than 15mins early, btw). And the fact that we cannot park our private vehicle in the rather spacious Hertz parking lot while their rental is in our possession is flat-out ridiculous and really inconvenient--I only needed to leave my car there for 2 days, but apparently that was too big of a problem for them, and I would risk having my car towed if I left there overnight. Never again; one and done.

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Name: A**** G*****
Date: 2022-12-28 19:40:13
Rating: 1
Comment: Beware! Waited for 3 hrs to get the car ready even after booking it 2 days before the date. The employees doesn’t value your time.

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Name: A*** K
Date: 2022-12-27 22:56:17
Rating: 1
Comment: Incompetent. Can’t handle a reservation. No problem solving ability whatsoever. Most frustrating is they just don’t seem to care. 2 hours to rent a car with a reservation with our flight details. I could go into more detail but they have already wasted enough of my time. Terrible start to a vacation. If you think you’re saving money by flying into San Bernardino and driving to Palm Springs, you’re not, unless you consider your time worthless. Which Hertz rental car does, apparently.

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Name: A*** G****
Date: 2022-11-26 01:08:32
Rating: 4
Comment: I rented a car for a small trip and everything went as planned. No delay issues, no breakdowns 👍 Definitely recommend. 4 🌟

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Name: D** G
Date: 2022-10-26 17:45:52
Rating: 1
Comment: Place moved at the speed of my used Honda Civic. SO slow. Thankfully I have other options for rental services.

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Name: R****** R***
Date: 2022-10-15 21:50:44
Rating: 1
Comment: Drive over here from a different Hertz location. First Hertz didnt have the car that was reserved. So reserved the same level car at this location. Surprisingly they didnt have the reserved car either. They reserve cars, and then when customer picks up the car it is unavailable and then offer a more expensive car option.

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Name: M****** G***
Date: 2022-09-21 23:59:21
Rating: 5
Comment: Great people giving great service. Limited inventory. Doing the very best they can to get the customer satisfied.

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Name: A****** T
Date: 2022-08-29 16:29:20
Rating: 5
Comment: Great cars, awesome service! Staff wears many hats so things take a little longer, patience is a virtue. If short on time, pay 2x+ and go to ONT for pick and go. If you want to save a significant amount of money with a slight inconvenience, cant beat this location.

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Name: P******* G******
Date: 2022-08-29 10:10:39
Rating: 1
Comment: No.NO..NO..NO..!🤬🧐 WHAT KIND OF NONSENSE IS GOING ON? THE SMALL PRINT, THE MADE UP POLICY THEY HAVE..NAAAW! CLOSE THEM DOWN. SOMEBODY CREATE A BETTER CAR RENTAL SERVICE. HERTZ IS LIKE BEING DRIVEN IN A ⚰️ Hearst!!!

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Name: S**** R*****
Date: 2022-08-28 04:31:49
Rating: 2
Comment: Staff are great but corporate is heartbreaking and a disappointment. Really? Credit Card collusion? Really? Changing a res in real time is a ‘fraud alert’? Really? Shamelessly trying to justify Citigroup’s Bad practices? Making your staff do all this just to get your kicks off your in shop cameras? It’s … it is what it is.But…Really?Please…The abuse will no longer be tolerated or enabled.That’s probably a line from some song in the Appalachian logbook or, an ancient native hymn, or a 60s think tank mission statement, or ironically, a corporate annual report.It’s time to give back Hertz.Until then, I meant it when I said that I hope the staff leave and find better places to land and learn.BTW I got a ride to your only local location from a Neighbor who did me a huge favor and then I had to take an Uber home, leaving my old colleague, who traveled all day, stranded at the airport because I could not pick him up. We had a whole weekend disrupted because of this ‘Hertz-experience’ aka ‘hertzexperience’ aka ‘hertzhurts’ … but we are both very accommodating and just roll so we took care of things and had a great time regardless.Try Uber or Uber Rent. Until new and better options appear!

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Name: N*** M
Date: 2022-07-31 01:04:20
Rating: 2
Comment: I reserved a vehicle under the Managers Special. When the staff was pulling up my reservation, I didnt realize which vehicle they were putting me in. My experience has always been on a more personal level. Ive been a regular for over 10 years. The reason I kept going back was because of the phenomenal service the staff gave. This time was so different. The lady who assisted me was very nice, as was a lot of the staff there. There was a gentleman who seemed irritated, going in and out of the office, the whole time I was getting checked out. Once I signed every thing and was handed the key, the lady told me where the vehicle was. Never once offered to walk out with me. I thought, theyre that busy, no problem. I walked towards my rental and realized it was a monster. Lol. Large SUV, seats 7, and Im the only one who would be in it 95% of the time. What in the world?! So I went back in and asked if they could put me in something smaller, the manager (I eventually realized was the irritated one) told me that that was the managers special and if I wanted something smaller he would charge me for it. I told him I dont need anything that big (I was driving to Arizona, that day). He went on, in a stern voice, what car do you want? Pick a car and I will change it and have to charge you for the change. Wow! Great customer service sir! He then told me the only other vehicle that was available as a manager special was the white truck. I turned around looking for a white truck (heard a giggle from the staff member) and only saw a commercial type truck. Silly me for expecting great customer service! I eventually went forward with that rental. He tried to sell me gasoline, I eventually told him no thank you. I can gas up cheaper in Arizona. I dont know what his deal was that day, I hope hes had better days since. A good chance I will take my business elsewhere after that experience.

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Name: J*** M C*************
Date: 2022-07-28 19:15:45
Rating: 5
Comment: Staff was a friendñy and helpful. All questions and concerns were addressed.

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Name: S**** C********
Date: 2022-07-04 02:03:54
Rating: 5
Comment: Enjoyed driving home from Indiana the Altima we got was amazing on gas and really fun to drive!, That drivers assist is great!! Almost or just like a Tesla! And the two great! Ladies who helped us in returning the car were so amazing and great! Thank you ladies 😃 and the wait was nothing at all! 😃Thank you Hertz!! For Getting Us Home ❤️

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Name: C****** S*****
Date: 2022-06-18 19:18:01
Rating: 1
Comment: Horrible service, made me wait 40min for them to tell me that they don’t have a car for me even tho I had called earlier and they rushed me to come before they closed. Morris was very inattentive he literally made me wait until they closed for me to not get service. Very unprofessional

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Name: K***** M******
Date: 2022-05-24 18:29:33
Rating: 1
Comment: My family and I called the Hertz rental for a car we dont use credit cards anymore we were told we could use our Bank card with two forms of I D but when we went to the Hertz rental they let us know they had no idea of that policy sorryAfter waiting 10min

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Name: D*** D*****
Date: 2022-04-04 01:25:48
Rating: 1
Comment: The managers surprise was a pick up truck that had a large bed on back. Im from out of town and that was a ridiculous surprise. Nothing else was available so I canceled the reservation due to lack of supply and never took the vehicle off the lot. But some kind of way I ended up paying a days cost.

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Name: S*** M***
Date: 2022-02-25 14:52:09
Rating: 5
Comment: Took longer than I expected but the car is great and so are the prices. I booked throughout AAA $270 for 9 days 🙂

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Name: R** R********
Date: 2022-02-19 17:33:42
Rating: 5
Comment: Wonderful experience! They understood my situation and bent over backwards to help me out. I got a wonderful car. The gentleman that helped me out was nice, professional and understanding. I would gladly do business with them again.

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Name: E
Date: 2022-02-17 15:06:37
Rating: 1
Comment: So disappointed! This place is absolutely terrible! We come here for the convenience/location proximity to our home, and have been screwed one too many times.1) Very rarely will you ever get anyone to answer the phone!2) When you confirm a price/car ON THE PHONE and drive over, the car with the agreed upon price suddenly isnt available even though the conversation and arrival took place in less than an hour. Theyre busy, but not that busy!3) When you make a reservation online, its still not guaranteed that the car/price will be there. Your only option will be to get a more expensive car or get a refund which is beyond aggravating. Especially when time, cost, and plans are already set and in motion.4) they DO NOT HAVE A KEY DROP OFF BOX or spare keys to open their cars if you lock the keys inside to drop off early. You will have to drop the car off during their hours of operation.5) There are NO PUBLIC restrooms so if your child has to go youre out of luck. No exceptions!6) Theres not enough public seating inside. Only one small bench and it is sweltering outside.7) Expect a long weight. It takes a long time to get all the paperwork in order as well as the car prepared/checked.Basically, to say that this Hertz facility is inadequate is an understatement. I highly encourage you to go elsewhere. I know we will.

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Name: Y* U****
Date: 2022-02-15 23:26:13
Rating: 1
Comment: I rented a car from lax and returns to this place.But Returning process is more complicated than I tot and take forever. And I never had this experienced before.For sure, I couldn’t imagine if i didn’t buy insurance from them, might be more worse.He made incidence reports for the scratches that I didn’t make it and He treated me like I am the one who did it.He reason out coz I rented a car from lax and return to different location and his office don’t want pay anything even for the scratch.

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Name: D**** E T***********
Date: 2022-02-11 02:24:32
Rating: 5
Comment: Everyone was very nice & polite. Would rent again from them. Thanks..

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Name: C**** W*******
Date: 2022-01-23 15:50:21
Rating: 5
Comment: Nice car, nice people

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Name: A**** D*****
Date: 2022-01-18 17:43:53
Rating: 1
Comment: Horrible customer service!!!!! The manager is very rude & actually lied about being the manager so that he didn’t have to help me. I waited over 2 hours to talk to him about being overcharged for rental car he literally ignored me for hours I guess hoping I would just leave. He finally decided to help me & everything went downhill from there!!!! VERY DISRESPECTFUL tone when he spoke to me & only made the situation worst!! Not to mention the car they rented me had a flat tire 30 mins after I left went straight home parked car in driveway way came out to leave later on flat!! Wanted to charge me $100 for roadside assistance so I used my own AAA!! This is the worst experience I have ever had with a rental car company cars are garbage & they will definitely try to overcharge you!!

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Name: S**** F****
Date: 2022-01-15 17:09:12
Rating: 1
Comment: Please don’t go here what a nasty place what a dirty customer service. Don’t go here. Find other rental place this location is junk wasting time dirty cars. Full of problems guys Iam telling you don’t go to this location aggressively behaving people is here

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Name: S***** T*******
Date: 2022-01-12 21:47:27
Rating: 1
Comment: Unsatisfied with service. Sat for too hours only to be told my reservations had a recall 🤦🏽‍♀️

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Name: J*** L*****
Date: 2021-12-26 13:30:51
Rating: 2
Comment: They request to much deposit and becareful they charge almost $10 the gallon of gas

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Name: P***** G****
Date: 2021-12-13 19:00:39
Rating: 5
Comment: The people there were nice and courteous and I had a quick check out when dropping the car off. Id rent there again.

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Name: M****** E****
Date: 2021-12-01 15:09:57
Rating: 1
Comment: No good i Probably one person in the world that doesnt have a major credit card I dont understand why we dont use debit the moneys in there and its not an issue but you guys make an issue when a person needs a car they get they may not have a major credit card try and change for us please

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Name: O******* O********
Date: 2021-11-29 20:02:02
Rating: 4
Comment: The staff were professional and polite.

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Name: K* Z**
Date: 2021-11-19 07:30:52
Rating: 1
Comment: They advertise a 5pm close time.Came in at 3pm Closed.

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Name: T***** W****
Date: 2021-11-17 02:32:11
Rating: 1
Comment: Return my car after a one day rental they said they smelled smoke in the car I was not smoking in the car they charge me $400 for cleaning something I did not do this place is a rip off stay away

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Name: J**
Date: 2021-11-15 18:06:05
Rating: 1
Comment: Hi, my friends and I were customers the past few years. Past experiences are great, but this time is a heart break. The customer server Alice and Lorma stole my money, PLEASE TURN MY MONEY BACK.So this is what have happened:I asked the customer service whether I can return the key through a key drop-off box the first day I rented the vehicle. He said yes, they have drop-off service for all sites. But the day when we return the vehicle, we couldnt find any box on that site. Thus, I took another phone call to argue the situation, the customer services resolution is to return it tomorrow morning, and they are sorry for the false information so they wont charge extra fees, and will contact the store to inform them.But when I turned in the keys tomorrow morning, the front desk said that no one called, and insisted to charge an extra day.I called the customer service Lorma for help, if I have the correct information, I would have returned it on time, but she kept blaming me for returning it late, and not willing to help. Her supervisor Alice is also not willing to help, she said she can provide me a $50 coupon for the next trip.But excuse me maam, what you have stolen is a $98 not a $50...that may be not much money but sure is a lot for a student...You cant give someone words at first and dont admit it in the end, blaming the customer for returning the vehicle late due to your own behalf.This is exhausting and disappointing.

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Name: B****** R****
Date: 2021-11-10 19:30:14
Rating: 1
Comment: Waited an hour and a half for a reservation I had at 10 only to be told nothing was available and Id have to wait another hour and a half. They are unorganized and have one person working the counter with 8 customers waiting. Save your time and money and go somewhere else. This isnt the first time its happened and I gave them the benefit of the doubt but for it to keep happening means its a problem with them.

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Name: T*** �********** E****
Date: 2021-10-18 18:09:59
Rating: 1
Comment: This location is the worst Hertz location you can go to.I gave this location the benefit of the doubt, but man their customer service is horrible. I would prefer to Lyft, or go to Enterpirse then ever deal with this location. Starting from management they are horrible… They don’t even deserve one star. DO NOT WASTE YOUR TIME !!!

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Name: R******* J******
Date: 2021-10-07 03:06:51
Rating: 1
Comment: No Lincoln Navigators or the equivalent

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Name: B***** C***
Date: 2021-10-05 00:48:16
Rating: 1
Comment: Shady as all heck. Reserved a car went to get said car and they no longer had it. Said they could upgrade me for 400 dollars more. So I went elsewhere.

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Name: C** M (*******
Date: 2021-09-28 16:09:43
Rating: 5
Comment: Friendly staff. Addressed all my questions and concerns. My vehicle was there and ready to go. Return was fast and easy with no stress. Damon is a good manager and it reflects in his staff

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Name: I
Date: 2021-09-21 16:30:45
Rating: 1
Comment: Very unprofessional people here. Ive been calling for 20 minutes finally I get someone on the phone he breaks up the phone wasnt clear. I explained to him that he broke up he says hes sorry hes doesnt know who I was talking to. I said youre the only one that Ive been talking to but you broke up then he hangs up on me. Apparently you guys are so busy that you dont need another customer. Listen to what a customer wants, because now Im going to go somewhere else. Its your loss I have the money to rent a car anywhere I need to go.

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Name: T K
Date: 2021-09-16 21:22:32
Rating: 1
Comment: Horrific customer service, showed up for my 2pm rental car and had to spend over 30 mins waiting for them to provide me with a clean vehicle.

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Name: J**** V*****
Date: 2021-09-09 17:41:00
Rating: 1
Comment: They put me on hold several times they rent cars that they don’t have easy for them to waist your time not recommended unless you have no life

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Name: C D
Date: 2021-09-08 19:02:21
Rating: 1
Comment: This place needs better management. Its a scam! You call ahead, make a reservation, get verbal confirmation from the sales associate AND IT DOESNT MATTER. The car you were looking to rent or had a paid reservation on is in the lot yet unavailable; the options are to pay more for a larger vehicle or get a refund. Thanks for the bare minimum Hertz.

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Name: C**** B*****
Date: 2021-08-12 05:31:12
Rating: 1
Comment: Car broke down less then 10milefrom pick up place I was Stranded for 5 hoursWhen the shopping center was Closing heres 2 Seniorcitizens Had to find my own ride hthe next day the next day had to find a ride to the airport they only wanna compensate as 45 bucks

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Name: S******* M******
Date: 2021-07-18 03:44:50
Rating: 1
Comment: The guys there were liars about what they saud on the phone to me & then pretended he never spoke with me, eventho I could tell his voice. They gave no help & then lied again about who to call to get help, leaving me on the phone for over an hour, for their screw up. Liars have no place in customer service.

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Name: R***** D**********
Date: 2021-07-10 18:46:17
Rating: 5
Comment: I was at this place to return my rental car. 5 star for Alejandro Barraganlopez who helped me in every possible way.

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Name: M*** C*******
Date: 2021-07-02 17:07:18
Rating: 1
Comment: Horrible customer service. Reserved a car 48 hrs ahead get there they have no cars

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Name: J**** l**** y**
Date: 2021-06-23 14:09:01
Rating: 4
Comment: I appreciate good customer service and it started with being greeted and acknowledged upon entry of the building. Alejandro was our representative, he was fast, efficient and his positive attitude was contagious regardless of the fun fact that he upgraded our vehicle at no extra charge, not even taxes. Our car didn’t have any problems and the A/C worked great. Our car was overall clean; however was due for a “detailed” cleaning; meaning there was a-lot of dust in the cracks, crevices and larger areas that aren’t seen. On a scale from 1 to 10 the smell of the car was an 8. Not a bad smell but slightly noticeable. ( I have an acute sense of smell, to someone else a smell might not have been noticeable). We’ve been renting with Hertz for years, we’ve always had a good experience and have appreciated the different personalities we’ve encountered renting with them. Everyone is unique in there own way and we look forward to future blessings with your company, whether given or received. All our best! The Moore’s.

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Name: A***** L**
Date: 2021-06-16 02:37:50
Rating: 1
Comment: Rented a car in the morning and drove it for 10 minutes. Parked it for a couple hours and it wouldnt start. I called hertz in regards to this issue and they made me wait for 40 minutes saying they needed to check my file. They finally took me off hold and asked me if I knew how to properly turn on a vehicle. That is possibly the most sexist thing I couldve heard. A female not knowing how to start a car. The alternator is not working properly which allows the engine to stay running meaning there is a starter issue. The car is beeping saying Please check the starter system. That has nothing to do with knowing how to turn on a car properly. David, the manager, was very demeaning and started giving me attitude when I had let him know it wasnt a simple issue. Anyways, dont come here if youre a female unless you want to receive backlash for not knowing common knowledge.

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Name: R*** B
Date: 2021-05-25 07:07:40
Rating: 1
Comment: Service was okay. They should really update their policies online because they dont tell you that you have to pay an extra $200 deposit on top of your vehicle rental expenses. And they also dont accept debit cards, only major credit cards. It would save people more time if they added that while you are booking a rental with them.

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Name: B M***
Date: 2021-05-15 11:24:27
Rating: 5
Comment: Quick service, clean cars, decent pricing (when using 3rd party site like Kayak or Orbitz), convenient location, and helpful/friendly employees.

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Name: L**** D*****
Date: 2021-05-12 23:01:01
Rating: 1
Comment: I rented a car from this location on 3/29/21, everything was prepaid. I was told that if I extended my rental, I would be charged only for that extra day. I extended the rental and returned the car on time. When I arrived, the employee told me to just leave the keys. Later on, I get an invoice saying the car was late and charging me an extra $456 on top of what was prepaid. I’ve called customer service multiple times and was given different reasons why I was charged each time. After spending a long time on the phone I was told I would receive a refund. It’s been almost two months and no refund has been issued. I called back and asked to speak to a supervisor and was told none were available. I’ve never had an issue with enterprise or Budget rentals. Never will I rent from such a bad company who could care less about their customers. If you value your money, rent elsewhere.

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Name: J*** V*****
Date: 2021-05-08 21:01:23
Rating: 2
Comment: They ducked because they closed right when we got there

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Name: P**** K****
Date: 2021-05-06 16:59:29
Rating: 1
Comment: Decided to go with another rental company after 20+Mins on hold ..I will just take my business elsewhere and i highly recommend you do the same

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Name: B****** 1***
Date: 2021-04-24 00:26:05
Rating: 5
Comment: Wonderful experience. Wonderful and friendly staff. Highly recommended.

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Name: L** Y****
Date: 2021-04-16 16:52:35
Rating: 1
Comment: If I could give zero stars I would! Not only do you have to wait in line FOREVER while they walk past you, theyll let you get all the way there with a DC* stated you can use DC on site* & charge $500 deposit upon walking into the establishment. Its pandemic these people need to hire help that actually help instead of taking down reservations that youll never get.

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Name: K*** P********
Date: 2021-04-11 04:05:38
Rating: 5
Comment: Love the service and the car suv we had was amazing

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Name: C H*****
Date: 2021-04-08 06:26:04
Rating: 5
Comment: Great and fast service. Safety precautions set in place. Had a reservation so everything was a smooth process

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Name: J*** V*********
Date: 2021-03-22 20:51:08
Rating: 5
Comment: Had to pull in last night to change a tire.Good lighting.

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Name: S***** B******
Date: 2021-03-19 19:51:32
Rating: 1
Comment: Poor customer serviceI booked a car online and I called them for asking some question about insurance they put me on the hold for 20 minutes and after 20 minutes nobody answered and then hung up phone on me and again I called them again but different person answer the call she right after answer the call told me can you hold on one second she put me on the phone For more than 20 minutes again no answer

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Name: A******** D********
Date: 2021-03-17 14:24:45
Rating: 4
Comment: This location is great, love the staff . Above average customer service .

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Name: K** M******
Date: 2021-03-09 08:37:29
Rating: 5
Comment: Great rental prices

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Name: A***** N****
Date: 2021-03-05 19:28:40
Rating: 5
Comment: Hertz saved the day! I have a nightmare of a auto claim with Allstate Ins & Enterprise took my car & money they shouldnt have because Allstate was responsible for past 30 days. When picking up my repaired vehicle that Allstate didnt want to repair right, the car overheated & lift me stranded. Thank you Jesus for AAA that put me in this rental! The Manager felt so bad about my situation that he personally put me in a car asap & hope that this would help me get back to normal. I cried in the car because I was so overwhelmed with relief. Thank you from the bottom of my heart for your experience of excellence.Lannette Nunez

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Name: H****
Date: 2021-03-03 02:17:23
Rating: 1
Comment: I spent most to the day on hold.😠Or they would say they would call me back, and not do it.Made a reservation 5 days early. called about picking up the car and they said there was no reservation.Made another reservation.Called to get the confirmation number. Said they couldnt find a reservation.Call them back. sometimes they pick up the phone sometimes they dont.most the time they just put me on hold, and never pick up.They wasted my whole day. And they cost me a lot of money with their nonsense.So F this place.

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Name: S******* C****
Date: 2021-02-04 19:26:37
Rating: 1
Comment: I use to love this place. Its a manager in there that is awfull rude. I will never ever go to them again. Ive spent thousands of dollars with hertz especialy the san bernadino office. Qnd because he felt he had power he refused to give me service. I was so ashame. My name is estefania musler

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Name: C***** Z*****
Date: 2021-02-03 22:50:01
Rating: 4
Comment: Time and speed to do service

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Name: T**** T** D***
Date: 2021-01-27 15:18:11
Rating: 1
Comment: Avoid this place. The manager is a ghetto clowm

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Name: 4*******
Date: 2021-01-21 23:38:40
Rating: 1
Comment: Really poor service here. Theres always an issue every time I rent from this location. They need corporate to came in and see how they operate

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Name: B****** W*****
Date: 2021-01-21 00:43:24
Rating: 5
Comment: Always willing to help, great staff

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Name: S*****
Date: 2021-01-19 01:16:25
Rating: 2
Comment: Believe the reviews! The staff is horrible. Unprofessional. Rates are decent though.

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Name: E*** F*****
Date: 2021-01-11 20:33:58
Rating: 5
Comment: Went in to get information about my future rental. Great customer service, looking forward to my rental.

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Name: A***** V******
Date: 2020-11-06 13:39:39
Rating: 1
Comment: They didnt have the economy car so they said but thats what my reservation was for so they could ripped me off and up charge me. I should have got a free upgrade if you dont have the car I requested on my reservation. Scam

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Name: A*** S*********
Date: 2020-10-23 21:03:18
Rating: 1
Comment: This was the worst experience ever. We walked in and we were told that our insurance covered our rental for five days for free all we had to pay was the taxes. Well that was not the case at all, when we returned the car. They charged us for the five day rental because the insurance company did not cover the rental after all. Their bad right... not according to them. Customer service ( Jordan ) what a joke he had no legitimate response to any of my questions but he was talking to us like we were lucky for his services. Never again! Btw, there was at least two customers having issues with there Rental service while we were present. Trust me rent from someone else .

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Name: c***** t*****
Date: 2020-10-20 01:48:46
Rating: 1
Comment: I am unhappy. I had been in touch with corporate and hertz here in San Bernardino several times since 09/14/2020, spoke to each place at least 3 or 4 times explaining if check did not come the worst case would be i would pay when our 100 percent veteran check came on first. I explained it comes early so the 28th at latest. I got a call today to take car in or pay now today. No warning we took car back to hertz and were told they would work out with manager. But no we were left with no car to drive after having it this long (a few days before our money comes) we could not continue having car. I had been in contact as I said and had thought we were all on same page, instead we were left to find a ride home. We will certainly pay our bill when money comes. Thanks for the time we rented but dont understand why could not continue til 28th as I had said would be the worst case

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Name: g****
Date: 2020-10-13 13:52:18
Rating: 1
Comment: Horrible staff. Horrible manager and customer service.

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Name: K**** M*****
Date: 2020-10-08 20:05:02
Rating: 4
Comment: I received great service. Professional staff, they followed all CDC guidelines, felt safe. They were friendly. Informative, I received more than i was respecting with great car to rent for price.

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Name: E**** O********
Date: 2020-09-28 23:53:11
Rating: 2
Comment: The car I got was great on mileage but customer service is horrible 10 thumbs down

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Name: L**** T*****
Date: 2020-08-28 01:37:21
Rating: 3
Comment: The car smell like cigarettes

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Name: N**** F*****
Date: 2020-08-02 08:00:18
Rating: 1
Comment: Worst place ever, they make a big deal for let me rented a car and they didnt even respect they own policy. The manager was disrespectful with my and my cousin just because we were youngers. And they also charge me 89dlls for a car that I never rent and the customer center never answe the phone.

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Name: T*** H***
Date: 2020-06-08 20:33:41
Rating: 1
Comment: Avoid this place, unfair charges for cleaning! We had a car for 6 weeks and some dog hair on the drivers side floor they wanted to charge $200! Screw you Hertz, never again, although youre going bankrupt so probably wont be around long anyways.

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Name: h****** g********
Date: 2020-02-19 09:26:46
Rating: 1
Comment: The customer service at the San Bernardino location was the worst uncomfortable experience I have ever had from start to finish, I was charged so many fees including a $400 cleaning fee for pet hair...the only pets I have are goldfish. I am beside myself and will be filing a complaint. Whoever is in charge of this location has to be aware of what’s going on. I have never experienced this kind of service from enterprise or budget, next time I will gladly pay a couple dollars extra and go somewhere else

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Name: S******* G******
Date: 2020-01-07 06:28:01
Rating: 5
Comment: Love my location. Jessica is the best.

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Name: S***** O*****
Date: 2019-12-22 19:36:05
Rating: 5
Comment: Not my first choice for a rental car

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Name: M* R
Date: 2019-12-08 13:18:22
Rating: 1
Comment: Called around 9am for a ride and got told no, and got turned away when I finally got there. Worst customer service, glad I went with enterprise instead.

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Name: R**** M*****
Date: 2019-12-01 00:02:16
Rating: 5
Comment: Great staff and nice vehicles. Highly recommended.

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Name: B** P*******
Date: 2019-10-11 16:03:53
Rating: 5
Comment: The woman that work there are super polite and courteous! They show you the ins and outs of every car you get. 10/10

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Name: B***** S*****
Date: 2019-10-11 02:35:23
Rating: 4
Comment: So far so good. Rented a Toyota 4 runner for a road trip and service was great. Very friendly and knowledgeable.

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Name: D***** S******
Date: 2019-09-07 16:49:16
Rating: 1
Comment: Was put on hold forever.........

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Name: R*** Q**********
Date: 2019-07-25 17:14:09
Rating: 5
Comment: Awesome service!

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Name: K******* H********
Date: 2019-07-20 06:28:32
Rating: 3
Comment: Hard to find. Nice friendly staff.

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Name: S**** P***
Date: 2019-06-29 17:04:23
Rating: 5
Comment: Had that I wanted at best rates, plus an upgrade.

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Name: M***** T*******
Date: 2019-06-14 00:40:42
Rating: 1
Comment: This company books reservations and dont even have cars available. Screw them. !!!

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Name: R** A*******
Date: 2019-06-11 10:33:56
Rating: 4
Comment: Rented a car for my daughter the car was very nice and clean

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Name: J******** H****
Date: 2019-06-01 00:15:41
Rating: 5
Comment: Great customer service with a 😃

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Name: A****** A* G*****
Date: 2019-05-21 16:35:57
Rating: 5
Comment: While I was disappointed the 2019 Hyundai, Elantra assigned to me did not have a CD player, I appreciated the friendly service by Mr. Kenneth (picked me up/dropped-off) and the young ladies who helped me when I received the car & returned it. Thank you folks. I will return to Hertz for my next rental.

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Name: j**** j*
Date: 2019-05-15 06:46:03
Rating: 5
Comment: Thank you.

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Name: D**** M******
Date: 2019-05-08 00:40:46
Rating: 4
Comment: Okay

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Name: D****** J****
Date: 2019-04-27 20:29:11
Rating: 1
Comment: I had been in an accident. My adjuster had made a reservation for me here at this location. I called by 11:57am today on Saturday 4/27/2019. Whoever picked up asked if Im picking up today or monday. I said today would be best.. not knowing the time they closed today. She said Well you cant pick up today cus we close in 3 minutes and everyone there with her were all laughing about it. I was clearly able to hear all the voices there. Then she said try back monday Not coming back not ever trying hertz again. Especially in San Bernardino

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Name: M**** J**
Date: 2019-04-03 18:46:50
Rating: 3
Comment: Female representative named vanessa was very rude to my fiance and her mother today. Lawyer information was clearly given multiple times, or she couldve simply called him. Everything else went smoothly, and the car on the other hand is perfect, thank you.

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Name: C* M*******
Date: 2019-03-25 19:53:04
Rating: 1
Comment: Theres a reason its been 2 years since the last time ai utilized this locations services. My vehicle wasnt ready even 5hough i was there on time to pick it up and overall the vehicle wasntof the quality I expected. The customer service was pretty the same. Very disappointed again.

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Name: m****** C*******
Date: 2019-03-21 00:50:29
Rating: 5
Comment: Excellent service! The employee was friendly and knowledgeable

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Name: R** M*******
Date: 2019-03-05 23:26:51
Rating: 5
Comment: Hertz was excellent! Picked my son and I up on time and let me choose the vehicle of my choice!

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Name: m*** m********
Date: 2019-02-11 05:06:50
Rating: 5
Comment: Helpful people

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Name: T***** K***
Date: 2019-01-28 22:48:04
Rating: 5
Comment: Always a good deal and comfortable ride good price

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Name: G**** B***
Date: 2019-01-27 14:12:35
Rating: 1
Comment: Lousy dont go there

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Name: A***** G*******
Date: 2018-12-20 00:41:40
Rating: 2
Comment: No selection at the moment 😒

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Name: D***** S********
Date: 2018-12-13 03:05:16
Rating: 2
Comment: Very poor selection. Manager seemed very dismissive and uncaring. The person who helped me tried very hard to make things better. Only one car to choose from...very sad

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Name: L** L***
Date: 2018-10-30 17:41:39
Rating: 5
Comment: Never going anywhere else

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Name: h**** r***
Date: 2018-10-25 00:48:39
Rating: 5
Comment: I think I will get an SUV next time because the vehicle I rented was not good for long distances

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Name: d**** w*****
Date: 2018-10-16 17:00:32
Rating: 5
Comment: Excellent service the ladies took care of my wife after her car accident

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Name: Q***** N*******
Date: 2018-10-08 15:57:23
Rating: 4
Comment: Had a pleasant experience with them helpful & quick service for pick up

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Name: O*** C*****
Date: 2018-09-28 02:38:49
Rating: 5
Comment: The best service for a car rental you could get5 stars and nothing less

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Name: C***** K****
Date: 2018-09-10 19:54:41
Rating: 4
Comment: Great service overall. Im happy

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Name: S**** S****
Date: 2018-08-18 00:44:57
Rating: 4
Comment: Friendly professional and less expensive than I expected

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Name: E**** H*****
Date: 2018-06-27 19:08:23
Rating: 2
Comment: I would just say take a pic of how much gas there is in the car before you leave. They try to say it had over a lil half a tank when it was barely a quarter tank . Lady said she checked it herself this and that before I received it. I know how much there was when I received it and the car wasnt even clean like the other ones.

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Name: M*** P*******
Date: 2018-06-17 08:02:17
Rating: 5
Comment: If your car is down and you need one contact Ms Pennington. Shes guaranteed to put your rear in gear and get you on the road and theres no doubt about it.

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Name: D********
Date: 2018-06-10 02:45:01
Rating: 5
Comment: I have been coming to this location for years... Excellent rates and a very good staff

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Name: J******* W*****
Date: 2018-05-17 12:19:01
Rating: 2
Comment: I will keep my business with budget and Avis I do not like to buy here at all.

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Name: R****** Z*****
Date: 2018-05-11 03:20:09
Rating: 5
Comment: Quick service!!! Car was Great. Thanks Hetz!!!

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Name: R**** H********
Date: 2018-04-04 21:53:08
Rating: 1
Comment: The manger on duty this afternoon has no concern for customer server. I was over 15 minutes early for my scheduled pickup, yet I didnt get offered help until 10 minutes after my appointment. The manager sent one girl on break rather than helping me, and she had a girl take over her work while she took a conference call, rather than help me. My scheduled appointment should have been a quick in out so they easily could have taken me, especially since no one else was waiting. I went to Enterprise instead.

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Name: U***** (******* T****
Date: 2018-03-19 23:30:41
Rating: 5
Comment: Kyiesha is the best always jolly and welcoming her customer service is above and beyond thanks Kyiesha! Jessica is AMAZING also thanks ladies for your awesome customer service!

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Name: A**** E*****
Date: 2018-03-17 20:50:42
Rating: 5
Comment: Excellent service.

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Name: B C*
Date: 2018-02-05 18:50:34
Rating: 1
Comment: Car not ready, had to Lyft to another location and missed my appointment. Thank you. I am a president circle member for them too.

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Name: C****** D******
Date: 2018-01-26 02:36:05
Rating: 5
Comment: Great printing deals

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Name: M******* S*******
Date: 2018-01-09 04:40:33
Rating: 5
Comment: Best car rental

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Name: T** M***
Date: 2017-12-29 16:18:23
Rating: 1
Comment: Wait in line to tell me that they don’t have any car available

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Name: T �************** D**
Date: 2017-11-29 01:07:25
Rating: 1
Comment: Sucked. Never again I will only rent from Enterprise from now on.

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Name: D***** g******
Date: 2017-11-27 16:38:29
Rating: 5
Comment: Love the service.

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Name: G* L**
Date: 2017-11-15 16:45:43
Rating: 5
Comment: I would recommend Camino st Hertz before 21st. This seem to be the main Hertz place in San Bernardino so they stay stock with cars. And because 21st messed up on my reservation they worked with me on my return time for the same price..

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Name: R****** R******
Date: 2017-11-08 00:18:16
Rating: 4
Comment: Bery good, no complaints!!!

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Name: m*** F*******
Date: 2017-10-26 16:08:08
Rating: 5
Comment: Excellent staff and very accommodating service. I will definitely recommend and rent from this location anytime i need or would want to rent a vehicle again. Thank you!!

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Name: T****** U****
Date: 2017-09-22 04:40:36
Rating: 1
Comment: Do ever rent from there if youre traveling a short distance.

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Name: C***** L****
Date: 2017-08-23 07:21:16
Rating: 5
Comment: I got to say Dmarcus definitely made the renting a car experience so much more pleasant to greeting us as soon we walked in to making the selection process enjoyable, he suggested a few options then we selected what options suit us best ... We will definitely be back, thank you for your wonderful customer service

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Name: C**** G****
Date: 2017-07-08 03:40:56
Rating: 5
Comment: I love this lady, she always has a smile on her face. Always helps with a positive attitude. Very kool.

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Name: I****
Date: 2017-07-07 05:02:59
Rating: 1
Comment: This is the worst Hertz ever! I arrived right at 8AM and they still werent opening until 5 minutes after opening. Not only that but there were 6 people to 1 worker. There was only 2 seats available to sit so everyone else was standing around. Their system was down and only 1 employee knew how to do transactions through paper instead of the computer. I ended up getting my car at 9:30AM. When I was returning it, their system was still down after a week! Very unprofessional. Worst car rental experience, never again. Better off paying a little bit more for Enterprise.

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Name: M***** B*******
Date: 2017-07-05 22:41:42
Rating: 1
Comment: Dane, assistant Manager was very unhelpful and not professional. I asked him to help me with my flat tire, for all my questions he replied NO, NO, NO.I cant do that, I cant do this, I cant do anything except put some air in your flat tire SO YOU CAN DRIVE to SHOP and fix your tire, gave me a favor which I paid for (insurance)I paid almost 800$ for Mercedes C300 and this kind of service they provide.Thank you Hertz. Never Ever Again.

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Name: A****** M*******
Date: 2017-06-23 11:23:01
Rating: 5
Comment: Good services

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Name: M***** V******* J**
Date: 2017-06-23 02:13:37
Rating: 5
Comment: Great customer service very clean establishment

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Name: L****** K****
Date: 2017-05-10 04:04:16
Rating: 5
Comment: Great customer service. The employees are very kind and helpful.

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Name: M***
Date: 2017-04-07 15:38:22
Rating: 1
Comment: Wasted $40 on Uber rides going to and from Hertz location in San Bernardino when their pick up I had called for an hour in advance was a no show, When I had finally got there I was refused the rental I have reserved and prepaid for online the previous day. And lets not forget about the only employee that was there putting in her lunch order with here co-worker while I was trying to get a hold of customer service to resolve the issue. Thanks Hertz

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Name: A L
Date: 2017-04-05 00:17:55
Rating: 1
Comment: Its horrible center with rude service providers. I paid for insurance already via third party and when i arrived here they said they will deduct money from my account and wont go to vendor for insurance.I dont have option to give -5 stars.

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Name: T****** J****
Date: 2017-01-13 19:42:27
Rating: 5
Comment: Get me where Im going😉

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Name: B* E*
Date: 2016-11-25 20:33:44
Rating: 1
Comment: Hertz is The worst ever car rental company, I love enterprise, budget, and Avis. The staff are not only rude but had no interest in working with the customer. I came to bring my relatives to pick up a rental car. We have been waiting for 1:30pm and the car is not here yet.

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Name: g*** h*****
Date: 2016-10-13 03:30:53
Rating: 1
Comment: These people are LIARS and FRAUDS. Charged an unauthorized large amount of money to my credit card (for insurance that I opted out of at the time of first renting), after returning their vehicle. They lied, did not care about me, the customer, and basically called me a liar. Really??? I specifically opted out and this is robbery. DONT RENT A CAR FROM THIS COMPANY EVER. I wish I could be on the NEWS MEDIA sharing this experience. RUDE employees also. Horrible business and extremely unprofessional. Honestly this business should be shut down. 10/12/16

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Name: Q**** 2***
Date: 2016-09-03 14:17:09
Rating: 5
Comment: The staff there is awesome they always get me in and out to the best of their ability, Im always greeted with a smile, their customer service has always been amazing they have made special arrangements to meet my needs...I love this place

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Name: P***** A*********
Date: 2016-05-26 16:14:13
Rating: 1
Comment: Horrible Service. Very Rude. Pretty sad because my insurance was covering the expenses. Decided to go elsewhere due to the rudeness of the employees.

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Name: T***** j******
Date: 2016-05-19 01:07:13
Rating: 1
Comment: HORRIBLE EXPERIENCE. NO CUSTOMER SERVICE WHATSOEVER. THEY NEVER ANSWER THEIR PHONES.OVER CHARGED MY CREDIT CARD. TYNISHA OR WHATEVER HER NAME IS WAS VERY RUDE AND HAD NO PROFESSIONALISM AT ALL. WILL NEVER RECOMMENDED THIS PLACE OR EVER GO TO IT AGAIN. IT SHOULDNT EVEN GET A ONE STAR.

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Name: B***** O****
Date: 2016-03-24 18:18:33
Rating: 1
Comment: Had an appointment for pick up waited an hour no one showed up. Got dropped off at the location by a dealership shuttle and had to wait in line for another hour. The car reeked of fast food, the dials were greasy and there were ketchup stains everywhere.Upon returning the car I had to wait on the agent to clean a cars windshield/windows before being seen.Horrible experience.

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Name: S**** P
Date: 2015-10-26 22:11:10
Rating: 1
Comment: Only rented a car for 24 hours I was charged for a full 7 days filed complaint with the location manager three weeks ago and they still havent issued a refund. As of 10-26-15 still no refund

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Name: C****** S***** A*******
Date: 2015-07-21 19:13:05
Rating: 1
Comment: Auwful custumer service and I can said all the personalare no welcome it all and we have to take whatever they want

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Name: D******* M********
Date: 2015-07-10 00:55:39
Rating: 2
Comment: They have u waiting forever even though u made reservations the day before and to top it off the female employees there are rude as hell... Never again!!!!! Total fail... Go with enterprise it will save u time and a headache... Smh

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Name: s***** t**** l***
Date: 2014-06-08 09:54:55
Rating: 5
Comment: Plopped poo p poo poo 8]p ppplot pp poo poo 9poo ppl opposing f2f oo 0pop p 0pp

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Name: N******* C******
Date: 2013-12-09 22:05:56
Rating: 1
Comment: I had a killer rate at about 148 per week, but after getting checked out and on my way not realizing it until I got home, I noticed the bill stated 189, evidently due to tax and insurance that I was told wouldnt cost anymore. Beware and forewarned which is forearmed.

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Name: D**** B******
Date: 2012-11-24 18:50:47
Rating: 2
Comment: I had to go there to exchange a rental and had call the night before to teIl them I would be coming. when I got there I was told to have a seat while they checked the car inaproximently 30 minutes I was told since the gas tank was not on full that they could fill it for $9.83 a gallon or just go somewhere and fill it, which I did reluckantly as I was doing them a fovor since I was not compansated for having to swap out this car to begin with.. oh the gas was 2 1/2 gallons short of full and was treated rudely and was told it was only half full ! anyway after returning from fueling up the car, I had to wait another 20-25 minutes before I was givin another car.. It was not a plesant experance, I will go back to enterprise for any future rental needs,, they are much more professional and curtious !

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Name: P***** H*******
Date: 2012-06-22 16:46:51
Rating: 2
Comment: Went to hertz and attempted to rent a truck. The company called us the night before and asked if we still wanted the truck we said yes. This morning we come to this establishment on camino orange show road and not only do they not have the car, they had us waiting for more than an hour to tell us they cant help us. WORST CUSTOMER SERVICE EVER!!! Do not rent from this location! Youll be highly upset