Hertz Car Rental - Santa Clarita - Bouquet Canyon HLE

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Name: J***** R*****
Date: 2024-04-19 13:27:56
Rating: 5
Comment: Great service very friendly and great prices

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Name: A*** R********
Date: 2024-04-16 19:51:41
Rating: 1
Comment: Poor customer service, no knowledge of what they are doing, definitely never coming here again, do your self a. Favor and don’t waist your time here employees are rude!! This place is definitely a joke.

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Name: A**** U**** K***
Date: 2024-04-11 20:07:55
Rating: 5
Comment: The Manager is a nice and professional person.

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Name: r***** s******
Date: 2024-03-16 18:49:07
Rating: 1
Comment: Bad experiences at this location. They never return back after they put you on hold if you give them a call. I returned the car in a different location and they charged me extra that I was never told or never see it in the contract mentioning about the extra fee.

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Name: Y***** F**
Date: 2024-03-01 19:04:28
Rating: 5
Comment: In and out in less than a minute. Very efficient staff!

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Name: w***** r***
Date: 2024-02-17 05:27:43
Rating: 5
Comment: I would recommend them 100%.

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Name: D***** R***
Date: 2024-02-14 13:37:50
Rating: 5
Comment: Awesome!

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Name: W**** P******
Date: 2024-02-10 20:15:42
Rating: 1
Comment: First gave me a car were the Bluetooth did work at all. Then Gave me a car on a half tank and when I returned it on a half tank they charged me for fuel. Can’t get a hold of a real person to have the charges removed. Hertz in all is starting to become an unreliable company.

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Name: S**** D*********
Date: 2024-02-09 19:51:07
Rating: 1
Comment: I always rent from Hertz and am also a Gold member but my experience here was one of the worst I have had in my 15 years of using Hertz. Got a Nissan altima as my rental and it had low tire air pressure in one tire. They fixed that temporarily by overfilling all the tires from the next door car mechanic shop. Next day I see the same issue so brought the car back to the location and the Manager actually made me wait so he could take the car to the mechanic to look at it. Thats one of the worst customer service I have ever seen. I am not renting car to come and wait at the location while some mechanic is trying to fix it. After I raised this co concer with the manager he finally gave me another car. Communication was horrible by the staff who was actually the Manger of the location. I would rather drive to Burbank or LAX to get a car next time instead. Plus the place smells disgusting as well.

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Name: M* R*** N*
Date: 2023-12-23 18:08:06
Rating: 1
Comment: Card almost got charged for someone else’s rental because the staff messed up. They seemed unclear and disorganised

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Name: D** E****
Date: 2023-12-22 00:48:31
Rating: 1
Comment: Worst place ever not only did they charge me twice. When I went back and mentioned it to them they were so rude. The guy behind the counter is a complete unprofessional. Avoid it all costs.Avoid at all costs . Use enterprise. better be at customer service. Save yourself the hassle.

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Name: M P
Date: 2023-12-11 17:33:31
Rating: 5
Comment: During the process of my rental car return Kevin and Brian was helpful. When I need the rental car I will come here next time👍

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Name: M*** O*****
Date: 2023-11-22 00:04:21
Rating: 1
Comment: Was quoted 753 for a 2 week rental. End bill came out to 1600 dollars. Pricing is so sleezy and they slip in hidden fees.Final reviewFront desk reps are nice and friendly thats the only plus.All the negatives.Vehicle fees and management are absolutely dogsh**. Was Quoted 765 for my rental. Bill turned out to be 1600 dollars for renting an EV. They said they didnt receive the vehicle when I dropped it off and billed me an additional 1.5k. Price ended up being double the amount in the end after i had corporate make a conference call with me and the office, they ended up taking off the charge that they WAY overbilled me for. So many hidden fees, manager is blatantly irresponsible and they absolutely suck at keeping track of rentals. 0/10 wouldnt ever rent from these guys. Ended up thinking Id pay around 800ish for a 10 day rental, ended up paying 1.6k after they tacked on fees.

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Name: J** S***** S**** F*** A****
Date: 2023-10-21 16:51:29
Rating: 1
Comment: As a State Farm agent, I take great pride in providing exceptional customer service to my customers. Unfortunately this location is not where I would send my customers. The staff, named Brian, are snooty and unaccommodating. Instead I switched my reservation to one of the local Enterprise locations nearby who I know deliver exceptional service every time I’ve worked with them.

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Name: M*** R******
Date: 2023-10-05 01:31:26
Rating: 5
Comment: Fast, professional service. Easily Upgraded vehicle with AAA Membership.

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Name: A******
Date: 2023-09-19 04:18:56
Rating: 1
Comment: I booked a reservation for pick up at 5pm, and upon arrival at 5, was told they were closed and they could/would not assist me. Why make a 5pm pickup available if you can’t pick up at 5?

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Name: H**** K****
Date: 2023-08-31 18:12:39
Rating: 1
Comment: Worst service ever. Jac and Brian are both unprofessional and rude. Jac, the manager, claimed he had no cars available even though I have a confirmation number and he was so rude and claimed there is nothing he can do. The place is disgusting and scary to walk in. I walked across the parking lot to Enterprise which was a clean, nice place and was able to get a car on the spot for cheaper. Thank you Enterprise for being professional and dependable.

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Name: N****** S******
Date: 2023-08-29 03:15:32
Rating: 5
Comment: Had a great experience, Brian was amazing, got the best deal. Fast and great service.

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Name: J****** F**
Date: 2023-08-17 17:04:42
Rating: 5
Comment: The staff at this location is absolutely amazing. As soon as you walk in you’re greeted by friendly employees, with a smile on their face. Jacques, Henry, and Brian are always helpful, efficient, friendly, and truly make me feel like a valued customer. I left my phone in a rental car & they had it waiting for me at the front desk when I came in for it the next day. I only rent with hertz because of Jacques, Henry, and Brian.

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Name: M*** C******
Date: 2023-07-25 04:29:56
Rating: 5
Comment: I went today to get a car because my car is at the mechanic, I got the best deal, and Brian was really very helpful, nice and professional.

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Name: A******** L****
Date: 2023-07-14 23:12:57
Rating: 1
Comment: AWEFUL SERVICE. I booked a car. I received a confirmation number. They didnt have any cars to give me. Their excuse was the manager leaves early on Fridays. They had no fix for this and canceled my reservatoin.

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Name: J***** B********
Date: 2023-07-11 02:09:34
Rating: 5
Comment: Good selection, good service and fair prices

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Name: D**** B*****
Date: 2023-07-06 02:17:53
Rating: 1
Comment: Worst costumer care ever dealing with rent a car. They gave me electric car with 11% of power with the range of 20 miles. It took me an hour to recharge. As the option they wanted me to pay surcharge for gas powered car.

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Name: D****** J******
Date: 2023-07-05 18:40:47
Rating: 5
Comment: Great people and great service. Cant go wrong. Nice cars that save on gas.

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Name: C******* C*******
Date: 2023-06-29 04:00:00
Rating: 1
Comment: I had a bad experience with this store, I wish I had read the reviews before, I booked a USV car that when I got there it was not available, in addition to all the various fees the seller asked me to pay telling me that it was X value and that I paid on the card debit, another amount was also included that I had already paid on the credit card to rebook the car, finally a confusion with payments, be aware of this payment issue (especially if you booked your car through the app), because they make a mess with the fees and then you are at a loss and cannot get your money back

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Name: N*** D
Date: 2023-05-25 22:54:03
Rating: 4
Comment: Great service along with great deals on reliable cars, always recommend them

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Name: H*** C**
Date: 2023-05-20 02:10:25
Rating: 1
Comment: I hope everyone please share these with friends and family for people don’t losing money and time.come to this place.you will waste time and get more troubleI was stuck there for 1 hour and and missed my flight.The elderly staff member is very rude and doesnt care about kidmy kid is very tired and hungry, he don’t caremy child asked me, when people get old they wont keep their promises and become a bad person.i booked the car and bought insurance from pricelne.When I got there by Uber they said there was no car.including airfare, uber, insurance.I lost $500.

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Name: V****** S***
Date: 2023-05-12 19:34:02
Rating: 1
Comment: TERRIBLE CUSTOMER SERVICE. Extremely rude manager and staff. We were stranded due to a malfunctioning car for over 10 hours and all the manager said was he cannot do anything and that we are on our own. He did not even bother to help us even though we had a Hertz vehicle. I would give them negative stars.

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Name: J**** J******
Date: 2023-05-06 19:12:41
Rating: 5
Comment: I absolutely love renting from them! The gentlemen there are so friendly and accommodating. Also save yourself the time and reserve online.

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Name: B****** M****
Date: 2023-05-04 18:08:34
Rating: 1
Comment: They failed x10

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Name: W**** I* W****
Date: 2023-04-27 20:58:57
Rating: 5
Comment: From now on I am using this location for all my rental needs! The staff, especially Jacques, was superior. Jacques went above & beyond to ensure my experience was memorable .. needless to say, the rental process went smoothly. He was patient with me, kind, fast & personable! He remembered me by name the entire step of the way & he even remembered me mentioning I was headed out of town for a family get away! Jacques helped me choose the right vehicle for my rental needs & it worked out better than perfect! I would recommend this branch 1000x over! Thank you Jacques for all your help!

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Name: L*** U**
Date: 2023-03-23 16:42:51
Rating: 1
Comment: Worst service u could have

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Name: C***** M****
Date: 2023-03-10 20:24:47
Rating: 5
Comment: No problems here. Everything went smoothly in check in and check out. I felt at ease with the team members who went above and beyond for customer satisfaction. I had my rental for 8 days.

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Name: M**** J****
Date: 2023-02-05 15:54:17
Rating: 5
Comment: We returned a car at this location. Everyone was so friendly. We were able to get in and out quickly.

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Name: C********** D****
Date: 2023-01-25 00:45:29
Rating: 1
Comment: 1/24 I made a car reservation for 1:30PM at 12:30PM for a mazda 3 rental for 3 days. I came at 1:30 and they told me to try back at 4 because I made the reservation too recently. I came back at 4 and as I was pulling in I see the car I reserved pulling out and pull into the neighboring carwash. I was initially frustrated that it was just being washed until I went and and sat down for 15 minutes for them to tell me that they dont have the vehicle in the lot and could only offer me a tesla at a significant increase. Absolutely ridiculous. Why have me come back 2 and a half hours later to tall me that, especially when my number was on my contact info. Do yourself a favor and go to the enterprise next door.

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Name: B**** B*****
Date: 2022-12-21 06:05:10
Rating: 5
Comment: Nice staff, good experience overall and happy to go back when needed.

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Name: V***** L**
Date: 2022-10-27 17:48:22
Rating: 1
Comment: I’ve made a reservation for Tesla, when I got there to pick up the car, there was no Tesla!! Employee Excuse was that reserving a car or hertz reservation doesn’t mean anything, they always book something that is not on the lot! I guess reservation site is there to show their customer that they are wasting money on something that is not useful.

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Name: W****** B***
Date: 2022-10-25 15:00:42
Rating: 5
Comment: Awesome company

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Name: M*** M*****
Date: 2022-10-24 14:59:00
Rating: 4
Comment: Very helpful.

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Name: J**** E*
Date: 2022-09-26 08:39:54
Rating: 1
Comment: They get 1 star because the person at the desk had good customer service if not they would get 0 stars if i could ..the employee apologized and said it was out of his control regarding the reservations..hertz has very bad service..they are making reservations without having any vehicles available. Ruined all my weekend plans with the family and cost me lost of money canceling all my other reservation do to the fact there were no cars available.even after i had rental reservation will never recommend this place...they deserve 0 star and other people there encountered the same issue 👎 very bad rental experience....

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Name: S***** O****
Date: 2022-08-11 00:04:37
Rating: 1
Comment: Absolutely disorganized and disinterested employees. If you go here, you have the same pleasure as I did: watching them waste a lot of time while not caring one way or the other.With one person ahead of me, it took 60 minutes for them to give me the keys.When I finally walked outside to get the car, another employee had taken the car to the next door car wash. I told them not to do that - it had taken long enough already. Too late, they said.When the guy got back, he throws towels onto the hood and starts touching it up. I told him to take the towels and give me the keys. The manager told me he just wants you to have a clean car. I replied he had all morning to do that plus the hour I was waiting for the keys.

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Name: D***** P****
Date: 2022-07-27 23:59:35
Rating: 1
Comment: After prepaying for my reservation and arriving on time for pick up, I was told they did not have any vehicles available. When I asked the rep to refund my prepayment, he was too lazy to do so.

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Name: N****** G*****
Date: 2022-07-14 21:51:03
Rating: 5
Comment: My car had to be taken to the shop after an accident and it was right before a busy holiday weekend. Jock was very helpful, mindful of my situation and made sure I was taken care of. Very happy with the process ⭐️⭐️⭐️⭐️⭐️

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Name: D******* A******
Date: 2022-05-27 08:56:24
Rating: 5
Comment: Excellent customer service .. though it Hertz .. ;)

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Name: M**** E**** J*****
Date: 2022-05-18 16:58:58
Rating: 5
Comment: These guys are the bomb. They work with you to make it work They make renting a car EASY. 😆

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Name: S***** W* B**
Date: 2022-04-23 14:07:57
Rating: 4
Comment: Kenny for the win...I had a last minute need. Best value in town!

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Name: M****** O*******
Date: 2022-03-15 17:22:12
Rating: 5
Comment: After speaking with a few Hertz rep/road side assistance I was not sure what the process of a flat tire repair was but when I called in and spoke with Clint he was able to resolve my issue by submitting a ticket to Pep Boys directly. This was a breath of fresh air to hear because the Hertz reps I had previously talked to advised me to buy the tire and I would be reimbursed when I return the vehicle which wasnt for another 2 months and as we all know, cost for tires is a pretty penny. Once again, thank you Clint, appreciate your help!

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Name: R***** H*****
Date: 2021-11-10 01:22:58
Rating: 5
Comment: I’d recommend this location to anyone who wants a good efficient experience. The customer service is top notch. Kenny went out of his way with patience and professionalism to provide me with great service. I’m unsure what the managers name is but he was exceptionally helpful as well.

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Name: M****** E******
Date: 2021-10-30 21:45:43
Rating: 1
Comment: I don’t know if hertz is to blame or Priceline. They gave me a 12pm pickup for Saturday. Unfortunately when I arrived few minutes after 12, they were closing up. The manager and assistant manager were both completely useless and for some reason, not explained, they were unable to log back into the system to get me my rental which was sitting in the parking lot. I suspect they just wanted to go home for the day. I won’t be using hertz or Priceline anymore.

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Name: L*** K********
Date: 2021-10-25 17:22:25
Rating: 5
Comment: From the time that I was picked up at my auto body repair facility to the time I checked out and was returned to pick up my car, I had a great experience with this particular Hertz facility.Martin, the gentleman who provided a ride to pick up my rental car, and returned me back to the shop, was very personable and made the ride to pick up the rental/return me back to the repair facility provided enjoyable conversation.Kenneth, the gentleman who helped me select a car on their lot that would fit my long term needs (I had to rent a vehicle for 2+ weeks), made sure that I liked the features of the vehicle before he assigned a vehicle to me (I had 3 to choose from that day).Francisco, the gentleman who checked in the car upon return, kindly answered the questions I had, regardless of how stupid (I felt) they were. He also communicated with me when the driver would be available to return me to the repair facility as I had a short wait.Overall, I was extremely pleased with the customer service provided. Easily the best experience with Hertz that I have encountered in all the years of renting vehicles for business or leisure. Thank you!

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Name: D**** C****
Date: 2021-10-19 19:19:56
Rating: 5
Comment: Really easy we were in and out quickly and the young man was very pleasant.

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Name: J**** A*********
Date: 2021-10-07 00:34:14
Rating: 1
Comment: Had a Bad Experience today with the Salesman at this specific location. They were rude and disrespectful towards me and my bosses wife. Honestly if I didnt need a car as badly as I did I would have just left and went somewhere else. This was the worst experience Ive ever had with a car rental place. Plus they took forever just to collect the payment when I already did all the work for them by making the reservation online and None of the printers were working so It took forever for me to get back to work. Talk about a wasted day. Oh almost forgot the Little Clown car they gave me. What a joke. So not happy...

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Name: d******** h****
Date: 2021-09-24 18:55:08
Rating: 5
Comment: Great place

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Name: A*** M*******
Date: 2021-09-18 13:37:18
Rating: 4
Comment: Great prices

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Name: M******** L****
Date: 2021-09-07 01:28:33
Rating: 5
Comment: We loved this location thanks to Martin, he definitely made this experience more enjoyable! Will come back for him!

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Name: L*** W***
Date: 2021-08-19 14:52:23
Rating: 5
Comment: Joc provided outstanding customer service support, he really came thru for me in my situation accident I was dealing with. I felt like I was treated like family not just a customer or a number. Joc would follow up with me to make sure everything was okay. Hertz you have a True Asset here dont ever lose him. If I need a car in the future I know who to go to Hertz on bouquet. God bless and thanks

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Name: T***** B***
Date: 2021-08-01 02:21:01
Rating: 5
Comment: Great.

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Name: S**
Date: 2021-05-16 07:35:52
Rating: 3
Comment: Every time I get a car from here the service is good but they just never clean the cars. Car had spots and hair all over the place. Please put some effort at least into cleaning the front area of the car.

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Name: J**** B******
Date: 2021-04-01 05:30:16
Rating: 5
Comment: Very great service compared to other car rental places in my opinion. Very prompt and fast service without high pressure to purchase over priced stuff few folks need. Good job. I pass right by Enterprize to go to Hertz.

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Name: E***** B****
Date: 2020-11-25 06:36:23
Rating: 5
Comment: Great service. They had me in and out

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Name: J*** P*****
Date: 2020-11-13 22:23:22
Rating: 1
Comment: Terrible customer service. I called over 15 times to no avail and the one time someone picks up they put me right back on hold for 15 minutes. Wish I could give them 0 stars.

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Name: A**** A*********
Date: 2020-10-12 13:41:07
Rating: 5
Comment: Thank you so much! Those guys are really professional! The best team ever! Working with them over 2 month and rented out more than 10 vehicles. Very helpful and ready to help you anytime.

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Name: J**** E*******
Date: 2020-10-09 02:43:16
Rating: 4
Comment: Good rental car, comfortable, performant, priced and modern, the Toyota Corolla 2018.

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Name: V****** B****
Date: 2020-10-02 01:34:49
Rating: 5
Comment: Quick and excellent customer service. Will definitely continue my business there.

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Name: S**** P******
Date: 2020-09-19 21:39:40
Rating: 1
Comment: This place is a nightmare. I normally rent through enterprise but my insurance company set up my rental car while my car was getting serviced and did it through hertz. They were supposed to come at 10am to pick me up from where I dropped off my car. A half hour later no one was there. The mechanic even called to find out if someone was coming to get me. Finally someone from hertz came to get me. IT WAS A MILE AWAY!! I could have walked there faster than it took them to pick me up. No one was in the office and it took forever until someone came to help me. Thankfully I saw the employee get into the car he gave me keys for because he just handed me the key and sent me on my way. Didnt show me the car or anything. The car was disgusting. Youd think being in a pandemic they would get the inside cleaned out. There were stains and crumbs and dirt just on the joint stick alone. The rest of the car was gross. Im paying to rent a car that I dont even want to touch. Never renting from this location again.

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Name: J**** R******
Date: 2020-09-07 23:09:01
Rating: 1
Comment: Rented a truck online after mine broke down. Showed up at the specified time and they said they haven’t had any trucks there for at least a month

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Name: R**** W*****
Date: 2020-08-25 15:36:30
Rating: 5
Comment: Kind, courteous and ready to help! Always good about upgrading if you’re unhappy with your car.

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Name: R****** G*****
Date: 2020-08-15 00:56:54
Rating: 1
Comment: A reservation was made earlier this week to pick up a car at 5:45-6p. Unfortunately Hertz had already close for the day at 5:30p when we arrived. Had to run over to Enterprise to get a rental, luckily they were still open. Ridiculous.

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Name: S**** V******
Date: 2020-07-17 22:15:46
Rating: 4
Comment: They were friendly. Its a small operation but I got what I needed.

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Name: R***** P******
Date: 2020-05-21 03:58:40
Rating: 1
Comment: Horrible the worst I went to pick up a truck they were dirty they had no change in oil I asked for a Tahoe they gave me a dirty kia with the smell of cigars I do not recommend that they go rent with Hertz santa clarita bouquet canyon in these difficult times they do not have any hygiene their very dirty cars the worst service

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Name: G*** & B***
Date: 2020-02-18 02:00:40
Rating: 1
Comment: Terrible customer service. I was renting a car due to an auto accident and they didn’t have a sub compacted available. I felt because I wasn’t renting at a high rate and not putting money in their pockets they treated me like I was worthless and tried not to rent me a car. They were rude.

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Name: W****** B**********
Date: 2020-02-14 04:05:52
Rating: 1
Comment: Would give zero stars if I could. Made a reservation to pick up a car at 5 pm, customer service rep stated that the car was supposed to be picked up by 12 noon. He also stated the car we reserved was now given away and they now have no cars available. Did not receive a phone call or email when the car was not picked up at the time Hertz thought it would be picked up, I know when I made the reservation for so I blame Hertz for the entire situation. Also did not receive much of an apology from the customer service rep. Went over to Enterprise and was greeted with a smile and 1000x better customer service.

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Name: K**** A****
Date: 2020-02-09 12:21:40
Rating: 1
Comment: Rented a car while my car was in the shop.When going to pick up my reserved car, I got what was left over, a much larger vehicle, not the reserved size.Three weeks later!When I got my car back I filled up this much larger gas tank and returned only to discover a charge on my credit card! Crooks!I will be disputing the charges with my bank!

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Name: F*** D*****
Date: 2020-01-30 03:21:03
Rating: 5
Comment: Love Hertz on Bouquet, they take care of their customers.

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Name: R L 2
Date: 2020-01-28 03:19:35
Rating: 1
Comment: I go in to do the right thing and check to see if my upcoming reservation for Friday is all in order. After waiting for 20 minutes, I’m told that my minivan is not guaranteed Friday when I get here. I ask how that’s possible?! I reserved it almost 2 weeks ago! Plan for my reservation and have my car ready or don’t offer classes of vehicles. The counter guys say “We don’t like third party reservations and this is why.” (I rented via Priceline). I’m holding a legitimate Hertz reservation number and I tell them that maybe they should lower their prices to compete with third-party reservations so we won’t have to use them. I called the 800 Hertz number and they said that they DO guarantee the minivan class. I told them to call the local store counter and the counter guys tell Hertz that they never said that. Ok sure thing guys. Who would rent a car never having the guarantee of the class you’re paying for? Makes you love the car rental business huh?!

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Name: V***** W*****
Date: 2019-11-29 20:30:23
Rating: 3
Comment: First of all I have to point out that to me Hertz rental car is the best in the world. Unfortunately for this place in particular, I can say that they do not keep up maintenance on these vehicles or maybe the choice of words are, they dont inspect the vehicles properly. The inside of the windows has caked on hurt. Do know how hard it is to get gurt off a window? The tire pressure is unbalanced, not to mention that a couple of the tires are damage pretty bad. Dents all around the car as if someone was punching it. Im just saying that not just this place but all places needs to make sure that the vehicles are properly maintenance inside as well as out side. Stop running the car through the rinse cycle and actually clean it up. Wash the windows inside and out thats what they make window cleaner for.

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Name: C******** M********
Date: 2019-11-19 01:38:25
Rating: 1
Comment: Renters beware!! I was charged $150 cleaning fee for what they said was excessive dog hair in the car when it was returned. But, I never had any animals in the car! They also never told me they were going to charge me this fee, it just showed up on my credit card bill. Will never use this rental car office again!!

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Name: P***** R*****
Date: 2019-11-03 19:07:00
Rating: 5
Comment: Great company...my favorite.

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Name: P***** C******
Date: 2019-09-16 08:57:06
Rating: 1
Comment: Horrible!! Rented a car on Friday and returned it on Saturday. Instead of releasing the $200.00 deposit on return, they charged an additional $100.00 . Lo and behold, they ADDED ANOTHER $100.00 hold on Monday morning, - this even after I called and complained on Sunday. The ‘official’ explanation is that the deposit cannot be returned until the contract is closed out and cannot be closed out until the agency opens. And. What about the addition of $100,00 per day over the week-end? I am appalled! Talk about ‘highway robbery! Pun intended.

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Name: F******* G*******
Date: 2019-09-04 16:05:07
Rating: 5
Comment: The staff offers great welcoming service.

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Name: t*** h****
Date: 2019-08-16 15:04:35
Rating: 1
Comment: Horrible experience

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Name: B**** D*****
Date: 2019-08-16 14:52:35
Rating: 5
Comment: Always great help

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Name: M* V*********
Date: 2019-07-20 18:50:13
Rating: 1
Comment: Ridiculous. Waste of time. Made a reservation for an 11am pick up today (Gold Hertz member). We arrived on time, only to be told there were 11 people ahead of us. We had to wait an hour before we could take a car. Hertz employees dont care about the customers needs.Walked over to Enterprise around the corner (Magic Mtn Pky and Bouquet Cyn). No reservation, no wait, plenty of cars and fantastic customer service, for the same cost.

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Name: g****** c**********
Date: 2019-06-17 16:27:29
Rating: 5
Comment: Great customer service

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Name: S**** W*****
Date: 2019-05-15 15:59:13
Rating: 4
Comment: Very efficient. The circumstances requiring the rental were rather unusual and the team made sure everything was taken care of. There was an issue partway through during the rental itself, but they got it resolved very quickly.

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Name: G*** H*******
Date: 2019-04-20 17:44:03
Rating: 4
Comment: The office works fine, but they REALLY need to move to a better location. There is not enough parking and access in and out of the lot is difficult.

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Name: G*** K
Date: 2019-04-19 19:43:38
Rating: 2
Comment: Enterprise which is next door to Hertz had $20 a day cars. Didnt want to go to Enterprise so I asked Hertz if they had available cars and was told they did. But they wouldnt do anything on price even though they were more than twice as expensive. There were a lot of cars sitting there on this day but I guess it is better to look at them on the lot than make money. The manager wasnt there because he will usually match or come close to competitors. I let them sit on their lot. I wasnt paying double.

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Name: E**** B****
Date: 2019-04-13 18:52:27
Rating: 5
Comment: They are excellent! Excellent customer service 👍 Friendly, accommodating, helpful!!!

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Name: R** C**
Date: 2019-04-05 02:41:56
Rating: 4
Comment: Good cars...good prices

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Name: M****** b** K*****
Date: 2019-03-11 17:40:12
Rating: 4
Comment: Excellent customer service.

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Name: T***** E******
Date: 2019-02-08 23:51:42
Rating: 5
Comment: Cordial and professional.

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Name: R*** C*****
Date: 2019-01-25 03:21:24
Rating: 5
Comment: Best place for car rentals.

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Name: T**** B***
Date: 2019-01-16 17:27:08
Rating: 2
Comment: Experience was mixed. Customer service was slow but friendly enough. AAA discount was great. Car was filthy inside and reeked of smoke.

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Name: D***** I*******
Date: 2019-01-01 16:35:30
Rating: 5
Comment: Great service, clean cars and very friendly. I rent there all the time. I highley recommend them..

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Name: S*** H********
Date: 2019-01-01 00:23:55
Rating: 5
Comment: Friendly staff. Great service.

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Name: S*** G*****
Date: 2018-11-12 04:48:36
Rating: 4
Comment: Had a great experience with Hertz they treated me very well in and out in a matter of minutes they took good care of me will definitely be coming back.

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Name: S** �******* S**
Date: 2018-10-18 06:01:48
Rating: 5
Comment: Good people do deal with great

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Name: C** L******
Date: 2018-10-12 13:56:54
Rating: 3
Comment: Took way too long to get the car.....manager finally stepped up and made things right

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Name: E******** S********
Date: 2018-10-09 21:38:38
Rating: 5
Comment: Im a returning customer to Bouquet Hertz location due my excellent experience numerous times. This is my favorite place to rent a car because their staff provides amazing customer service and so far, I liked the cars I rented. I had a pleasure dealing with Jack who was extremely helpful with all the questions or issues i had several times. Jack is definitely a problem solver and knows how to handle an upset customer. I would highly recommend this location due to its outstanding work ethics and willingness to help their costumers. Jack definitely deserves a spotlight for being so patient and accommodating. Thank you for an excellent consumer service! 10+!

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Name: J** F****
Date: 2018-08-28 16:48:07
Rating: 5
Comment: One of the best hurts around great customer service especially Jacque and Tom they give you great service there

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Name: M****** N*****
Date: 2018-08-23 02:29:23
Rating: 5
Comment: Excellent service, very fast check in and out of the car. And the car was in very hood shape.

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Name: C******* N*****
Date: 2018-08-10 02:49:21
Rating: 1
Comment: Drove down from Lancaster, had a reservation but they did not have a car there for me. Very disappointing

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Name: D**** B*********
Date: 2018-08-07 19:13:02
Rating: 1
Comment: Very bad service, poor customer service, they never have cars and they give you a very bad attitude =. when you ask to speak with Tom (the manager) is never available

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Name: D***** Y****
Date: 2018-08-03 23:13:10
Rating: 5
Comment: The staff was very helpful. They were very busy most of the afternoon. I called for a cab to get back to where Im staying and waited almost 2 hours. Finally I asked the people behind the counter how long does it take to get a cab? One of the staff offered to give me a ride and did. Im very grateful and so is my little dog who was waiting for me to get back. They were very respectful to all the customers who came in while i was waiting for a taxi. They actually ran out of cars before I left. Not one person had any problems with the staff while i was there.

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Name: J******* O* S*
Date: 2018-07-04 09:27:03
Rating: 2
Comment: Expensive price and rude staff

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Name: L*** W**********
Date: 2018-05-25 18:17:59
Rating: 1
Comment: To say that my experience was appalling is an understatement. Here are the highlights of the disgusting service:A) The location is filthy. It looks like it survived a Friday night brawl.B) The staff are unfriendly and rude unless you have head office customer service on the phone to motivate them.C) Regardless of whether you have secured a car ahead of time and call ahead to let them Know you are going to be late, they will give your car away and leave you waiting for an hour while they get you another car. They will proceed to blame you for being late when you challenge them about the car not being ready.D) The customer service department is useless and unhelpful. Just so you know, it’s not their job to help you; just collect information so a manager can call you back at his convenience.The bottom line - find another company!!!

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Name: T**** M****
Date: 2018-04-30 19:08:18
Rating: 5
Comment: We’ve been coming to Hertz in Valencia for years now. Tom, the manager has always been accommodating and fair. His team is also wonderful! Keep up the good work guys. See you on our next rental!

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Name: m*** m****
Date: 2018-04-10 20:58:13
Rating: 5
Comment: Great service and car conditions and I got the car on time.

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Name: N***** T******
Date: 2018-04-10 16:16:24
Rating: 5
Comment: Excellent service, excellent value and super fun car! Tom and his team are the best there is. I really appreciate the care and concern they always give me and I always look forward to working with them again.

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Name: m*** g* g******
Date: 2018-04-09 17:38:02
Rating: 5
Comment: Fast and easy, in and out if you have a timely reservation,

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Name: A***** H*****
Date: 2018-04-03 06:38:21
Rating: 5
Comment: Long line but great people.

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Name: D** N*****
Date: 2018-03-29 21:17:51
Rating: 5
Comment: The vehicle we rented had a seat issue, and we took it back and upgraded to a different vehicle with no hassle at all!... The manager was very accomadating, efficient and helpful, made our weekend so much more enjoyable.

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Name: B**** O******
Date: 2018-03-23 20:07:14
Rating: 5
Comment: Tom helped out our non profit Gentle Barn with amazing care to allow us to rescue another animal.

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Name: R**** M******
Date: 2018-03-20 20:56:07
Rating: 5
Comment: Thomas is awesome!!!

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Name: C**** H****
Date: 2018-01-15 20:31:26
Rating: 5
Comment: Wonderful people that went above and beyond in all respect. Even brought my cell phone to me when I left in in the car that brought me home.

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Name: D** J*****
Date: 2018-01-07 07:28:26
Rating: 4
Comment: Such nice people. No problems w/cars, always good & upgrades! Very busy on weekends, to be expected. The entrance/parking is my only complaint. But it doesnt stop us from going there.

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Name: a***** m********
Date: 2018-01-02 20:55:36
Rating: 1
Comment: Awful experience. I made a mistake with the drop off location that we had booked. We called the store and requested that we adjust our drop off location and were informed that our fee would QUADRUPLE if we did this. They offered no alternative except to pay the additional fee and made no attempts to work with us to correct.I will never be using Hertz again.

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Name: J*** L***
Date: 2017-12-10 12:37:20
Rating: 4
Comment: Staff very friendly, even though under staffed. One guy was doing everything - reservations, pulling up the cars, cleaning the car - while some old guy walked around doing nothing to help the customers. 4 starts to the young man with the great attitude. 1 start to the business owner.

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Name: J***** G*******
Date: 2017-12-05 15:53:43
Rating: 5
Comment: Extremly nice people. The car I reserved was not available, so they upgraded me for free!

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Name: M*********** S*****
Date: 2017-10-24 02:42:53
Rating: 5
Comment: Great service zip cheaper rates, accepted AAA discount and with a reservation in and out in 10 minutes. Dont bother with Enterprise the service is as bad as it gets..Go see Jacques at Hertz and you wont be disappointed!!!

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Name: R*** S****** J*
Date: 2017-10-12 06:55:17
Rating: 5
Comment: Great service and staff! Would recommend to all I know...

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Name: C**** C*****
Date: 2017-09-07 04:10:00
Rating: 5
Comment: Great Service. Good Car. Great people! Thanks!

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Name: J*** A*******
Date: 2017-08-20 21:07:15
Rating: 1
Comment: Very irresponsible people.

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Name: D**** V******
Date: 2017-06-15 17:05:54
Rating: 5
Comment: Great cust.service. picked me up and took me to rental car. Very easy process

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Name: I*** C********
Date: 2017-04-20 16:09:04
Rating: 1
Comment: I rather drive to palmdale which is farther from my house then to go here. Tom was very rude and very unprofessional.

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Name: H**** E*******
Date: 2017-03-05 01:32:59
Rating: 1
Comment: I made a reservation at this location on a Friday at 10am to pickup a car at 1pm on the same day. When I got there Hertz employee informed me that they do not have any cars to give me and that all of the cars that I see on the lot are already attached to a reservation.My company has a corporate account with Hertz and I will make sure to inform them that Hertz does not honor our corporate reservations.Next time please do not accept any reservations at your location when you do not have any cars available. You may need to train your employees on how to use the internal systems to turn off accepting reservations through the Hertz portal -- I know that this may be a challenging task which I found out to be a very common theme at this location.Also you need to train your employees or put in a new process in place to call/notify customers if they can not fulfill a reservation before the customer drives all the way down to the car lot to hear the bad news -- the bad news not only not having a car for my reservation but also the bad news that I am dealing with a business that is poorly managed that can not get the one most important thing about their business model right --- provide rentals to their customers.Free advice from a consultant. The next one I will send you my invoice :)

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Name: M***** G****
Date: 2017-02-27 23:23:30
Rating: 1
Comment: Horrible customer service, rent from the Hertz on Golden Valley instead.

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Name: A******** S*** O*****
Date: 2017-01-22 17:45:45
Rating: 5
Comment: Good attention

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Name: D**** I****
Date: 2016-12-21 19:46:43
Rating: 5
Comment: I just rented a car for a one day trip to Bear Mountain for skiing, and would definitely go back! Tom was very helpful. When I inquired as to a more economical option, he actually gave me the name of another company, which did not work out, so I came back. I did find that calling and showing up resulted in better options than were available on line. The deal I ended up with was very affordable, even better than renting with individuals who were offering to rent their cars on-line. There was no attempt to up-sell to a larger car or insurance. Again, I plan to go back.

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Name: N***** T******
Date: 2016-11-15 17:43:50
Rating: 5
Comment: Great experience! Car was ready on time, mechanically sound, full of gas and very clean. Thoroughly enjoyable rental. Tom and John were excellent associates and I look forward to renting again soon. I also really enjoyed the return after hours express. This way, there is no need for a ride home from Hertz on the weekends. Thank you Hertz!

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Name: C****** G****
Date: 2016-07-14 17:15:54
Rating: 1
Comment: Horrible service wouldnt recommend anyone going here for a rental car

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Name: a*** g******
Date: 2016-06-06 22:47:23
Rating: 5
Comment: Well customer service is really very friendly... car u will get everywhere the same so nothing special about that... but rate and team working were really helpful and nice to make things easy enough to think about renting with them againAJ

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Name: A** G
Date: 2016-05-20 21:33:32
Rating: 1
Comment: Picked up the car and I can smell smoke, but in the morning when the car interior got hot, it smelled like marijuana, unfortunalty they did not have any cars available to replace this one so I turned it in and did not charge me for that one day of rental.Luckily there is an Enterprise around the corner, way better, plenty of clean cars, and top notch customer service.Hertz you lost a 10 year loyal customer.

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Name: C**** W****
Date: 2016-02-19 03:06:48
Rating: 4
Comment: Easy to deal with.

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Name: B**** B***
Date: 2015-08-29 14:23:35
Rating: 5
Comment: Ive used these guys 5 times. I recommend great service.

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Name: R**** W*****
Date: 2014-04-12 22:59:40
Rating: 2
Comment: The overall renting of the car was a frustrating experience.Online I selected that I was between the age of 20-24. The car I looked at was $28.00/day (I was only renting for a day).I called the universal(general) Hertz number and set up the car I wanted several days before. I also asked for the loss and damage protection plan. The guy I spoke with on the phone gave me a deal with the price of $xx.00. The day before I needed the car I again called the general Hertz number to confirm my rental and they confirmed the price of $xx.00. I then called this specific location and they again confirmed my total of $xx.00.Upon arrival the day of pick up I was informed that my price was over twice as what I was originally told. When I explained they said the car rental was $47.00/day not $28.00 (plus some other charges I was not aware of). I did not have time to find another solution so I had to pay the much higher rate. I was very frustrated with the whole ordeal and will not be renting from here again.I gave two stars only because the car was decently nice.