Hertz Car Rental - Santa Maria Municipal Ap

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Name: R****** A********
Date: 2023-06-19 21:55:18
Rating: 5
Comment: Parking space is located further down passing other car rental. Staff was quick and thorough in finalizing the contract and finalized the contract in no time.

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Name: T**** F****
Date: 2022-09-29 17:26:43
Rating: 5
Comment: Great service - Always willing to go above and beyond for customers. I refer all customers to them.

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Name: R****** A*************
Date: 2021-07-21 18:06:27
Rating: 1
Comment: Airport location is closed

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Name: M**** K*********
Date: 2020-06-05 19:42:49
Rating: 5
Comment: Beverly the manager give me a A + plus customer services went the xtra mile to accommodate our needs I like it some much that booked and other reservation for this Monday coming at 8 am thank you Beverly have a wonderful day

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Name: M** J***** H********
Date: 2020-02-22 00:09:28
Rating: 5
Comment: ADD 3 A.A.A. & YES 💯🍒🗽😎✔👀🚘

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Name: M**** P***
Date: 2019-09-01 03:58:44
Rating: 4
Comment: Great Service

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Name: M****** S******
Date: 2019-08-24 15:44:43
Rating: 1
Comment: Horrible service and extremely rude

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Name: M*** B******
Date: 2019-07-16 00:50:44
Rating: 5
Comment: Recieved incredible service from an amazing staff! Car was super clean and very comfortable!

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Name: M** s****
Date: 2019-06-27 01:15:05
Rating: 1
Comment: Thank you to Hertz who will allow you to view available vehicles, reserve them and give you a confirmation number that doesnt work at all. As a customer when you reserve a car and go to pick it up, the car should be their ready to be picked up. You shouldnt have to be told that your confirmation number isnt valid because they have no available cars. Anyway; will not be coming to Hertz for any services again.

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Name: B***** E***** P**** G*****
Date: 2019-04-29 05:30:06
Rating: 2
Comment: We had considered it as one of the best agencies to rent vehicles until yesterday when we went to get a car that we had reserved and it turned out that nothing, there was no reservation and the woman who was serving did not even apologize before but with a bad attitude when it was a mistake from Hertz😒

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Name: J*** M***
Date: 2019-03-31 20:23:45
Rating: 1
Comment: Terrible business.. Went to pick up a vehicle I ALREADY PAID FOR and website said was ready,, was told NOTHING was available and that I could wait to see IF someone would return one soon,, they have no sense of how to run this place, not a single employee has answers or knows proper customer service

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Name: J* D*** B********
Date: 2019-01-30 04:20:25
Rating: 1
Comment: Terrible “customer service “. Cannot be bothered to pick up the phone.

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Name: A***** H*******
Date: 2019-01-26 21:31:07
Rating: 5
Comment: Always rent from Santa Maria Airport Hertz.

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Name: C C*******
Date: 2018-10-20 08:42:49
Rating: 1
Comment: I Will never Rent a vehicle From Hertz!!!!Got a call from a very rude lady saying they ran out of cars 30 minutes before my reservation pick up time on a 4 day rental.

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Name: m******* w****
Date: 2018-10-18 03:15:05
Rating: 5
Comment: In airport terminal, very nice staff, very accommodating

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Name: J* F***********
Date: 2018-09-28 03:29:29
Rating: 1
Comment: My truck broke down and needed a car for work. I called hertz at 740pm and again a few minutes later I didn’t get an answer so I had my wife drive me to hertz to rent a car. Online it says that they are open Until 830 pm apparently they are not.

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Name: C
Date: 2018-07-20 01:43:09
Rating: 5
Comment: Wonderful service.

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Name: J**
Date: 2018-06-27 00:51:51
Rating: 1
Comment: I have reservations both online and through their 800 number but they say they don’t have a car available for one way rental. They also tell me that it takes 24 hours for the system update. Really? I’m this day and age?

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Name: S******** B
Date: 2018-05-22 19:36:20
Rating: 1
Comment: We were treated very poorly upon returning our vehicle on day 2 of a week rental into our honeymoon roadtrip, as we noticed a slow leak in the tire the first day. We had to go half an hour out of our way to get to the nearest location (Santa Maria) and were met with very rude customer service personnel, she guaranteed us a replacement vehicle however then made us take the vehicle (with a deflating tire) to fill the gas. Upon returning, she told us there was no replacement vehicle available (even though we saw the vehicle waiting in the parking lot) and insisted we would have to get the tire fixed ourselves and continue using that vehicle. We were on our honeymoon driving across California, already wasted an hour trying to get a new vehicle with a 6+ hour drive ahead... Completely unreasonable and terrible terrible policies/customer service. We received the replacement vehicle as promised (Thanks to my persistent Husband) but were then charged at the end of our trip for the tire damage- that was probably present when we picked up the car! Never using Hertz again.

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Name: J** W*
Date: 2018-04-28 17:19:54
Rating: 1
Comment: Awful customer service. They have me a car that sounded like it was going to blow up like it was stuck in low gear and it wasnt. Then they wouldnt take it back and give me a refund. Had to cancel my trip and still pay plus gas and it was sucking down gas yet it was supposed to get 36 miles per gallon. Never going to Hertz again.

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Name: J****** N*****
Date: 2018-04-10 00:33:29
Rating: 5
Comment: Very nice and friendly staff

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Name: L** S*******
Date: 2017-04-08 19:43:54
Rating: 5
Comment: Fernando and his coworker were very helpful dealing w a camaro convertible rental car from san francisco that had problems. San fran hertz customer service SUCKED! Vehicle needed service as check engine light came on and was making loud noses and vibrating.

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Name: M****** C******
Date: 2017-04-08 19:04:01
Rating: 1
Comment: The first vehicle that I rented from this location had what appeared to be a sperm stain on the front seat. I had to go through hell to get a different vehicle. The second vehicle didnt have a stain thankfully, but it was covered in cat hair and smelled like rotten food. Seems like this place does not clean out the vehicles.

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Name: S**** K******
Date: 2017-02-10 10:23:13
Rating: 5
Comment: Great car options, make sure you carry the card with YOUR NAME on it or they just wont entertain you. Moreover, get a gold membership online before you go and book your car online to 1. Earn miles on your frequent flier program and 2. To jump the long queues.

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Name: A**** M*********
Date: 2016-04-08 19:32:41
Rating: 1
Comment: Worst customer service ever.i dropped in the day before i needed the car personally to ask for a small car which is capable of transporting my roadbike and making sure i get the correct one. the guy at the desk was friendly, always goes, japp, japp, japp..got you, japp.but oviously messed it up. When picking up the car next morning, it was a car with no flippable backseats and the bike would not fit in. So they gave me a not cleanedsmall car with flippable backseats, (the kind i asked for) because that was the only one abailable. so i took it.I askedthe lady at the desk how to extend the rent, because i started with one week, she told me, no problem, if you want to extend just call us..well, next wednesday, i had dinner at the mexicanrestaurant at the airport and stopped by to inform them about my new plans for extending and that i will have the car to the 8th of april or 9th of april...i guessed if coming by personally and tell them, it would be a good thing.but no, .once again, i got called on saturday, that they would like to know when the car was coming back..., well i told you when..so i called backed twice, only the answering machine during the business hours, i told them over again..today i got a call from hertz, that they ar emissing the car!!!!What..so they do not even listen to their answering machines...?well, i just returned the car, and left without checking the reciept..which i should have done...they charged me a late fee of 39 USD..what ?They are unable to deal with the easiest tasks, even stopping by and tell them personally does not help if they people behind the desk screw up over and over..well, i will never ever use hertz again, worst customer experience ever, even stopping by and making clear dates and statements is useless if they are not put in the computer..japp, japp, jappGood businessmodel, making people pay more, for you own mistakes