Hertz Car Rental - Thousand Oaks - Thousand Oaks Blvd HLE

Category: Car rental agency
Address: 2720 E Thousand Oaks Blvd, Thousand Oaks, CA 91362, United States
Phone: +1 805-373-5112
Worktime:
DayTime
Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
Friday8 AM–5 PM
Saturday9 AM–12 PM
SundayClosed

Site: https://hertz.com/us/en/location/unitedstates/california/thousandoaks/laxn05
Rating: 3.5
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,



Name: K**** P*******
Date: 2024-05-07 19:54:48
Rating: 1
Comment: Terrible service. This place is ran by a Karen type manager that thinks she owns the place. She will bully you into her way and then say take it to the steet if she doesn’t get her way! I wouldn’t recommend this place! I would say rent a scooter before you come here!!
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Name: H******* R***
Date: 2024-04-27 23:18:12
Rating: 5
Comment: As a gold member, I was prechecked into my car and bypassed the line. Parking is usually tight.
Name: M**** L******
Date: 2024-04-05 01:01:30
Rating: 1
Comment: I reserved a 2 week rental and the car was filthy at pick up. I offered to come back in 1 hr to give them time to clean it. It was still filthy when I picked it up later but it’s hard to deal with just one associate when there is a line of customers, so I took off. Upon returning the car I was charged for an extra hour!
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Name: J* A*****
Date: 2024-03-03 04:22:56
Rating: 5
Comment: I rented an excellent car here. My car needed repairs out of warranty. The rental wasn’t very clean, but it was otherwise a great car. Explorer Turbo. I have an older Explorer and this one was much better. I was blown away.
Name: f***** f*****
Date: 2024-02-22 03:48:01
Rating: 1
Comment: Unprofessional manager purposely hanging up the phone. They cancelled the appointment set by my insurance company and then scammed me a four digit fee. Hertz needs to go bankrupt.
Name: C********** T*
Date: 2024-02-01 02:18:04
Rating: 5
Comment: Stephanie was so friendly and helping. Wonderful customer service and with a smile. Help us figure out what was best
Name: D** T*******
Date: 2024-01-16 15:54:27
Rating: 1
Comment: Although the people at the desk are always nice, the location suffers from a severe lack of competence. Not once have I been to this location and received the car I reserved. Not once have I spent less than 45 minutes trying to get any car. Not once have I seen anybody in line with me get the car that they reserved.Buyer beware.Highly suggest going elsewhere.
Name: g**** s*******
Date: 2024-01-06 20:27:50
Rating: 5
Comment: Small office with a big heart. Outstanding customer service, highly accommodating, and personable.
Name: O O
Date: 2024-01-03 18:42:17
Rating: 2
Comment: Okay stuff but worst customer service. Rented the car through pre paid but got charged more when I picked up. Was told by the location to call customer service but the lady on the phone kept “educating” me about how tax might “fluctuate”, which was never indicated during booking. Also charged me $ for frequent flyer program, which, again, was never stated anywhere. Won’t book with Hertz any more.
Name: J**** K****
Date: 2024-01-02 18:23:16
Rating: 5
Comment: Small location, but extremely efficient and friendly. The manager is very nice. Would highly recommend.
Name: l** c**
Date: 2023-12-11 21:42:12
Rating: 1
Comment: Absolutely sucks
Name: L**** L*******
Date: 2023-09-07 21:45:15
Rating: 5
Comment: Great staff . The guy who helped me was genuinely an asset to this company. I think his name was Joey but not sure . He was knowledgeable and got me out the door quickly what more do you want from a rental co !
Name: B****** H*******
Date: 2023-08-26 11:27:40
Rating: 5
Comment: Easy drop-off and they drove me back to my hotel
Name: A**** R***
Date: 2023-08-21 18:00:46
Rating: 1
Comment: Pre paid for a rental a month in advance only to arrive, wait 30 minutes then be told they have no vehicles available! Called their customer service for a refund and 2 weeks in still no refund. Had to open claim through credit card company. Would NEVER rent from Hertz in thousand oaks!!!!
Name: C****** S
Date: 2023-08-17 22:10:33
Rating: 1
Comment: Absolute nightmare! It is IMPOSSIBLE to get in contact w this location they never answer answer the phone it re routes to auto message. Contacted customer service was told supervisor would call me back it’s 4days later no call back. I was told I can email corporate. I reserved a Tesla and was give a jeep compass the jeep didn’t even apple play make it make sense how you reserve a Tesla and an old school jeep compass?? This location you can not get in contact with anyone in the store but simply rerouted. If you call customer service you’re routed to an outsourced member not in the us. Absolutely the worst customer service I now know why no one uses hertz you can keep you “certificate” I’ll take my experience to tiktok and hope it goes viral so ppl are aware of the customer service hertz doesn’t give ! Oh and the car I rented has no info on my receipt shady stuff going on here STAY AWAY
Name: P****** S**
Date: 2023-07-18 04:27:45
Rating: 1
Comment: Worst customer service, if something is wrong with the car in order to do an exchange off work hours it needs to be done at a major airport.
Name: C****** M**** M****** (******* M*****
Date: 2023-06-03 21:31:02
Rating: 5
Comment: The customer service these employees at the thousand oaks location were providing absolutely blew away all other competitiors and plus they had a far more extensive vehicle selection to chose from. I would without a doubt recommend this location to anyone
Name: X X
Date: 2023-05-20 00:01:20
Rating: 1
Comment: Don’t rent here. Your reservation means nothing. They run out of cars and then offer you an EV or gas guzzler and say that all you did was make a reservation and aren’t entitled to the category you made a reservation for. Unbelievable.
Name: M******* D******
Date: 2023-04-15 20:53:18
Rating: 5
Comment: Excellent customer service from Paul throughout our extended rental service.
Name: H****** K******
Date: 2023-04-02 15:45:31
Rating: 5
Comment: Very friendly. Big help. Thank you! 😄
Name: B**** L********
Date: 2023-03-30 21:53:57
Rating: 5
Comment: Fast service. Frendly people
Name: G
Date: 2023-03-14 00:05:33
Rating: 5
Comment: Nice staff
Name: T** B*****
Date: 2023-03-11 19:13:07
Rating: 5
Comment: Service was excellent. Staff were professional, courteous, and outgoing. Price was very reasonable. No hard-selling.
Name: G**** C***
Date: 2023-03-04 07:40:47
Rating: 1
Comment: Bad company. Rip-off. They give you one price then charge you more. Dont use them. Corporate is unethical !!!
Name: A** H
Date: 2022-12-21 16:25:10
Rating: 3
Comment: This location does not have pick up service.
Name: S****** A*****
Date: 2022-12-04 04:07:58
Rating: 5
Comment: Nicest associates at this location. Easiest rental experience in the industry.
Name: J*** H***
Date: 2022-10-30 03:07:44
Rating: 5
Comment: This is the second time Ive rented from this location. Both times, customer service has been great.This time, was EXCELLENT!!!Thanks Jeny, for going above and beyond to take care of getting a rental set up for me (without a reservation) while I dealt with stopping the scam that almost got me!I will definitely come back here any time I need another rental.
Name: D**** W*****
Date: 2022-09-20 23:41:49
Rating: 5
Comment: I was treated well and they had a car for me to rent when I needed it. Amir was great!
Name: A******* M********
Date: 2022-09-20 06:48:10
Rating: 5
Comment: Best place to rent Cars, very friendly staff. Amir is a great guy
Name: M***** M
Date: 2022-09-10 18:31:44
Rating: 5
Comment: Was in and out quickly on Christmas eve. The car was great car for our trip. Great prices until the pandemic hit. Not their vault.
Name: S***** O******
Date: 2022-08-21 17:58:55
Rating: 4
Comment: My friend rented the car. It was quick and easy. Nice car too.
Name: G*** L*****
Date: 2022-08-20 05:22:52
Rating: 1
Comment: Absolutely horrible. Was told I would get picked up. No one called or showed up. Then was told I would get a discount for the bad service. Nothing. Then overcharged my card by almost 100 percent. Not returning ever.
Name: J***** L*****
Date: 2022-06-23 13:37:29
Rating: 5
Comment: Had a great experience
Name: A**** A****
Date: 2022-06-06 17:32:30
Rating: 5
Comment: Good for me. not sure why people are not satisfied. rented two times from here with no problem. One of my collegues said it is not good but for me it was amazing. I went here because it was a 10 min walk from my home. Otherwise, I had not known this and would go somewhere. But my experience was good and will go again.
Name: R****** B********
Date: 2022-06-03 20:43:44
Rating: 1
Comment: Since my car was in the shop, I rented a car from Hertz. To begin, the car I was given was filthy and when I complained about it, they offered to take it across the street and have it washed. Seeing that I had to get to work, I declined the offer and stated that the car should have been washed prior to my picking it up.I immediately had problems with the vehicle as it would stall at most every red light and I would have to restart it. On the occasion that it didn’t stall, it would begin to shake as I sat idled at a red light. It became such a problem that I drove it to and from work only, fearful that it would completely break down.When I returned the car and explained to Hertz the problem I had experienced, the rep told me that that particular model (Elantra) had been recalled just that very day because of that exact mechanical issue. They never even offered me a discount for my inconvenience.This is the first and last time I rent with Hertz.I only rented with them because of the discount I was supposed to receive through AAA. The aggravation wasn’t worth the small discount I may have received. From now on I’m crossing the street and renting with Enterprise. I’ve rented with them several times and have never had a bad experience!
Name: V***** G***
Date: 2022-04-18 16:06:22
Rating: 5
Comment: Excellent experience here today. In and out the door in 15 mins despite being a walkin. Manager and staff super helpful
Name: A*** G****
Date: 2022-03-28 17:03:44
Rating: 4
Comment: Nice staff. Small location.
Name: M**** T*****
Date: 2022-02-19 15:07:20
Rating: 5
Comment: Just picked up a car from this location. Jenny was so patient and helpful! They didn’t have my vehicle class so they gave me an Upgrade. I definitely will be coming back here.
Name: s******
Date: 2022-02-03 22:16:56
Rating: 1
Comment: Bad experience at this hertz, will not be returning. rented a full size car from them, wanted to use my girlfriends credit card to pay for it, but they refused because i was going to be the primary driver. had to pay a deposit and put it on my card. the guy working here was super unprofessional, he had dirty old dress shoes held together with duck tape, not even joking. he also yelled at me because i walked in the store for like 30 seconds and hadnt put a mask on yet. after like 45 minutes of waiting, they put us in an absolutely filthy ford taurus with sticky leather seats and cookie crumbs all over the dash. then some lady who i found out later was the branch manager got angry at me because i didnt blindly back the car out on to busy thousand oaks blvd when it was rush hour traffic. she literally was like yelling out of the window of a gmc yukon that i was good and to keep blindly reverrsing this car in a crowded parking lot full of SUVs and cars. sorry i didnt reverse at like 15 mph lady, i didnt wanna have to pay a collision cost on the rental car. at least the car mechanically was ok. the saving grace was i was able to turn in the car after hours and not have to deal with the weird employees here. its a shame hertz survived bankruptcy, i think the entire outfit it a big joke.
Name: J**** F*******
Date: 2022-01-24 14:26:57
Rating: 4
Comment: Hit or miss depending on whos working. The lack of customer service is what dropped it a star.
Name: J***** R****
Date: 2022-01-06 00:54:33
Rating: 5
Comment: Forgot to leave this but used a rental this summer and it was awesome. They ran out of the car that I had ordered and immediately upgraded me to the luxury vehicle without extra charge. They were great! Thanks again and I plan on using you guys again while Im in town!
Name: G***** I****
Date: 2021-12-11 01:53:52
Rating: 3
Comment: Good location in Thousand Oaks boulevard. Weekends are pricey.
Name: J**** M*****
Date: 2021-10-25 22:29:47
Rating: 5
Comment: Good prices!!
Name: M***** M***
Date: 2021-10-23 00:13:10
Rating: 1
Comment: Not a serious business. I reserved the car and when I get there there is no car. Unpolite customer service.they don’t deserve not even a star!
Name: E* R******
Date: 2021-07-17 15:14:05
Rating: 5
Comment: For a neighborhood agency, they do a very nice job. They had exactly the car I rented, it was clean, and ready to go. Helpful staff makes the experience very pleasant. I highly recommend this Hertz location.
Name: T C***
Date: 2021-06-10 17:27:32
Rating: 5
Comment: The employees I encountered were extremely nice. Car was a little dirty outside but he rinsed it off for me. Excellant service from both who helped me. I will definitely rent here again. Car and the damage waiver was considerably cheaper than Enterprise down the street. Thank you for your kindness:)
Name: D D
Date: 2021-05-29 13:22:29
Rating: 5
Comment: The Hertz manager and his team are always professional, kind and knowledgeable; they truly understand customer lifetime value.
Name: B**** S****
Date: 2021-05-19 21:51:58
Rating: 1
Comment: USELESS. If you cant answer the phone after a dozen rings, you cant do more advanced types of customer service.
Name: C****** M******
Date: 2021-05-03 15:51:55
Rating: 5
Comment: Pros: Price comparable to getting an Uber or Shuttle (for me). Convenience of having your own vehicle, Priceless. You get to use it for a day, priceless. New vehicles, priceless.
Name: J****** F*****
Date: 2021-02-18 17:06:10
Rating: 1
Comment: Received a call just hrs before the pickup to say they over booked and theyre canceling our reservation. To add insult to injury we asked if they have any other cars available or solutions and Bree said okay and hung up. Poor customer service.
Name: c*************
Date: 2021-01-20 14:23:21
Rating: 5
Comment: They have the most selection, the best customer care around, I rent very often and they are the best
Name: R C J
Date: 2020-11-25 16:46:04
Rating: 1
Comment: I made a reservation well in advance of my trip. I specifically chose the vehicle class I wanted for my needs. When I arrived to pick up my car, I was told that they didnt have a car for me other than a small 2 door that would not fit the number of people traveling with us. No call from them ahead of time warning me about this, just a thats it, take it or leave it.To say this HERTZ location is staffed by total incompetent fools would be an understatement. HERTZ needs to get their s*** together plain and simple.
Name: k********* g****
Date: 2020-10-05 20:07:32
Rating: 1
Comment: Very very bad customer service!!!!! one employee was extremely rude and tried to fight another customer while I was in the store???? I’ve never seen anything like it
Name: S**** F*****
Date: 2020-09-30 22:35:36
Rating: 5
Comment: They were GREAT!!!!
Name: V** S****
Date: 2020-08-16 20:58:21
Rating: 1
Comment: I understand now why they are bankrupt. I rented a car and returned it after two weeks. Two weeks later I started getting additional daily charges of $28 on my credit card. I called Hertz customer service and after 30 minutes wait they spent another 15 minutes solving the problem and telling me that the charges will be reversed. Of course neither were the charges reversed nor did they stop on my card......they continued. I called this rental outlet at Thousand Oaks and they were equally useless.....as, I am sure, is my spending the time writing this review.
Name: J**** M******
Date: 2020-06-26 18:38:00
Rating: 1
Comment: Horrible experience, associate didnt seem to know what he was talking about. The other associate made a scene when his co worker sneezed, said he would have ran out of store if customers werent in there. Then stayed spraying the air next to his Co worker with disinfectant spray. Everyone was more than 6ft away from each other. The store was absolutely filthy. I will never ever go to any Hertz again or recommend.
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Name: T****** F*******
Date: 2020-06-14 22:22:06
Rating: 1
Comment: I have 2 week rental we were scheduled to pick up at 2pm today To drive across country to help clean out an elderly grandparent’s home. Got to location and new COVID hours were posted on door, CLOSED Sunday. What?! I can see the van parked out front meaning they’re had my reservation information and DID NOT bother to call to tell me to come get it earlier. HORRIBLE SERVICE. New hours were not posted online either. Praying we can get it first thing tomorrow morning. This will delay us 4-5+hours and we already have hotels lined up that are too late to cancel. 12 hours of driving tomorrow and it is not going to start well. Already notified Priceline and Hertz Corporate. They could not locate another vehicle. An office worker showed up and I asked her if she could contact the manager, “No he is off today.” Nice for him; meanwhile we are screwed. Not sure what the benefit of having a membership is if this is the service you get.
Name: D*** G****
Date: 2020-06-12 18:26:21
Rating: 1
Comment: The store at 2720 Thousand Oaks blvd. Thousand Oaks, Calif. the employees were late very unprofessional. Reserved a mid size vehicle which they did not have. They offered a compact for the price of the mid size, and told Us it was comparable. I was very disappointed . We will never use their service ever again
Name: R**** T******
Date: 2020-05-05 22:52:00
Rating: 1
Comment: Worst experience. Rude staff, especially the manager for Thousands Oaks location. Dirty cars. Never ever will I rent from the Thousand Oaks location or any other Hertz.
Name: L F**********
Date: 2020-03-25 23:44:44
Rating: 5
Comment: Was greeted by Hertz employees properly dressed in protective outer wear (face masks and gloves) and who were following the six foot social distancing policy in effect. They sprayed sanitizer all over the inside and outside of the car including extra on the door handles and console buttons of the car right in front of me while I waited in the lobby. Both employees were very friendly and explained the rental agreement and extras to me clearly. They showed me the basic operations of the vehicle, ignition, fueling, break release, trunk and gas opener, etc. Both employees made me feel very confident in being able to jump right into a brand new vehicle and drive off safely. Thank you to the two employees at the Hertz HLE on Thousand Oaks Blvd., in Thousand Oaks, CA on 3/24/2020. Equally as good was the female employee who assisted me on my drop off at Hertz HLE in downtown Santa Cruz, CA on 3/25/2020. I sincerely thank Hertz for being open for business during the CA pandemic and our shelter in place orders.
Name: M**** A*****
Date: 2020-03-18 18:02:06
Rating: 5
Comment: Arielle shes the best custumer service she take care of me like a king thank you.
Name: M****** G*****
Date: 2020-03-01 22:50:42
Rating: 5
Comment: Great service while my car was in the shop! Thanks Hertz guys!
Name: A**** E********
Date: 2020-02-22 22:55:36
Rating: 1
Comment: HORRIBLE service. rude employees who are extremely unhelpful and useless in resolving problems THEY caused. Would never rent from this location again. After renting a car because my personal one was totaled, I returned my car early after closing time using the key drop (I was assured this was fine). After 2 days, I had no confirmation the car was returned and the money I would be reimbursed. When calling to check up on this, employees were not only unhelpful in solving this problem but extremely rude. Is not common practice to email a receipt of the price your charged, confirming it was returned?? And on top of that, if a customer calls to confirm this, should employees respond in a rude manner as if I’m being unreasonable? HORRIBLE horrible. horrible.
Name: D**** M***
Date: 2020-02-11 03:46:09
Rating: 5
Comment: Great service
Name: R** R***
Date: 2020-01-28 22:10:32
Rating: 3
Comment: Office is dirty. Employee ok
Name: p*** f*****
Date: 2020-01-10 23:40:12
Rating: 1
Comment: Miserable.
Name: P**** L****
Date: 2019-12-27 20:16:36
Rating: 2
Comment: I did not have a satisfactory experience here at all. They have a pet hair policy that is ridiculously strict. I was told when I rented the car that the definition of “excessive pet hair” would be if I looked like I left an entire dog’s worth of hair in the car. while my dog sheds I DID NOT leave that much hair behind...it could have been handled with a normal vacuuming. They wanted to charge me $150 for “detailing”. This is absurd and Hertz just lost a 20 yr Gold Service customer. My company requires that I use Hertz for work rentals but I will never use this branch for a personal rental again.
Name: R*** K**** T*********
Date: 2019-12-01 21:09:07
Rating: 1
Comment: Worst customer service.
Name: A******* P********
Date: 2019-11-06 19:10:40
Rating: 1
Comment: Poor customer service. District manager is very rude.
Name: K**** N****
Date: 2019-11-01 03:15:36
Rating: 1
Comment: Ridiculous
Name: B****** G******
Date: 2019-08-30 15:29:58
Rating: 1
Comment: I’ve tried to rent from this location twice in the last month and on both occasions they’ve called me less than two hours before my reservation to cancel it. There was no offer of help or anything of that sort, just ‘we canceled it because we don’t have a car’. They never seem to have a vehicle available
Name: C***** Y****
Date: 2019-08-24 01:19:44
Rating: 5
Comment: Awesome, had to do a job there today. The people were amazing and really nice. It was a pleasure being there.
Name: E*** W
Date: 2019-08-17 01:59:20
Rating: 1
Comment: Do yourself a favor and avoid this place like the plague. These people literally have no idea what they’re doing. I called ahead of time and made a reservation to get a car but when I showed up they said they didn’t have any cars available. When I pointed to the cars in the lot I was told they were already reserved. Yet when I asked about my reservation they had nothing to say. Again when I asked to have a car reserved for the following day I was told “ we don’t do reservations”..... well which one is it? Safe yourself the time and headache and go across the street to Enterprise
Name: S******** S*
Date: 2019-08-03 22:41:44
Rating: 4
Comment: They have nice car collection.
Name: T***** F******
Date: 2019-06-17 03:17:23
Rating: 1
Comment: Not usually one to complain publicly or anything. Every one is human everyone makes mistakes and deserves chances. But this was Absolutely atrocious. Took just shy of two hours to pick up a car For a reservation made months in advance. No one knows what theyre doing. Called multiple times spoke to multiple people in the branch after having place reservation with corporate to confirm the rental terms etc. Even went in the day before to try to confirm things so that I could have a smooth pick up the next morning. No one was able or willing to look up my reservation to confirm anything. had to do the paperwork three times before I left and then called again to correct what they told me because they quoted the wrong price and length of time. didnt know the terms of anything. I would have walked out of this wasnt needed for the trip. Good luck if you choose to use them.
Name: J**** H****
Date: 2019-06-12 00:52:31
Rating: 1
Comment: Literally the worst experience out there. Needed a car due to my current car going into the shop. Booked online due to the rates being about 1/3 what they charge in person, got there and said they didnt have any cars available and might have some available at 6pm. Completely useless website and completely useless employees. Just go to the Enterprise about 1/8th of the mile down the road from them, they actually know what cars they have in inventory and their online prices are the same as their in person prices.
Name: Z**** M***
Date: 2019-06-08 21:08:45
Rating: 2
Comment: In the past 2 years three times Ive booked a vehicle only to be told on the day of pickup that the vehicle is not available. Never again!
Name: K**** B******
Date: 2019-05-28 22:27:45
Rating: 4
Comment: What could have been a rather frustrating experience was redeemed by good service. I was renting a compact car for a two-man road trip. I happened to have come at a very busy time, and a lot of the locations cars were out for maintenance down the road. They offered to upgrade me to a larger car for the inconvenience, however I had to decline based on the fuel economy. It was a bit of a wait, but the staff members there were very apologetic and flexible. The same team greeted me when I returned a few days later.
Name: J**** L*****
Date: 2019-05-15 17:36:44
Rating: 5
Comment: The process was fast and easy, even without a reservation. The nicest lady helped us. She had such a delightful attitude and fun personality, it was a pleasure working with her. Got a nice dark blue Infiniti Q60 SUV.
Name: R***** B*****
Date: 2019-05-06 18:05:25
Rating: 1
Comment: If I could give no Star, I would. This branch is a joke with very poor management and no respect for customer time and/or reservation. I am done with this company.
Name: E****** R*******
Date: 2019-04-05 18:58:22
Rating: 5
Comment: Courteous, friendly, helpful staff
Name: V******** M***
Date: 2019-03-26 01:19:46
Rating: 1
Comment: Reserved a car at Thousand Oaks Hertz, they knew a car wasn’t available and failed to inform me, and the staff was really careless and not even tried to accommodate.
Name: L**** G****
Date: 2019-03-15 17:21:43
Rating: 1
Comment: I reserved a van (prepaid) directly from Hertz, only to find out when I go to pick it up that they dont have any vehicle that can hold as many people are the van I wanted to rent unless I waited 5 hours. I canceled my reservation and the lady at the desk called someone to refund my order. A week later I called in because I still dont have the money from fully paying off a rental I never got, and they never canceled the order!
Name: T*** R*******
Date: 2019-03-06 06:25:55
Rating: 5
Comment: Cheap rentals and nice staff.
Name: K F
Date: 2019-02-19 16:05:08
Rating: 1
Comment: Mercedes C300 and similaire, must be BMW 4 or Audi A6....Not Chrysler 300
Name: J** L****
Date: 2019-02-11 23:38:28
Rating: 4
Comment: Fast and efficient check in. Much better price than Enterprise.
Name: M*** B*******
Date: 2019-01-30 15:48:02
Rating: 5
Comment: Great staff and service. Very pleasantly surprised that rates and survival deals were much more affordable than i thought theyd be.
Name: T***** M******
Date: 2018-12-20 20:57:41
Rating: 1
Comment: Reserved a car at Thousand Oaks Hertz, they knew a car wasn’t available and failed to inform me, this I wasted 25 dollars to get there and back. When asked if they have any alternatives for the gold members they told me good luck in finding another car. I felt insulted being treated like that as a customer and I am failing to see why would I continue to do any business with Hertz.
Name: C***** R**** F****
Date: 2018-12-14 21:52:25
Rating: 1
Comment: Horrible service and doesnt honor what they say
Name: J*** L******
Date: 2018-12-05 20:37:21
Rating: 5
Comment: Weve used them twice and both times they were great.
Name: R**** H***
Date: 2018-11-20 15:55:11
Rating: 3
Comment: Basic
Name: L*** D**** 1
Date: 2018-11-20 04:13:34
Rating: 3
Comment: No car rental for me
Name: S**** M**
Date: 2018-11-05 18:47:53
Rating: 3
Comment: - Agent at the counter was friendly and very helpful since she tried to accommodate my needs. Since I had to wait almost 1 hr, I got a free upgrade from mid size to full size- Car was good; however after waiting for 1 hr, I was in a rush and I did not notice the car smell like cigarettes and other substances until my family got in the car. I called Hertz and they apologized. I didnt go back to change the car since i was already late for my trip. After using 3 air fresheners smell wear off. I booked the car with Hertz because it has a better deal than any other company but now I am not sure if it was worth it
Name: a***** m*****
Date: 2018-10-29 16:46:49
Rating: 1
Comment: Office is just OK. Corporate sucks and changed my rate. Never again.
Name: T***** M*****
Date: 2018-10-22 00:29:11
Rating: 5
Comment: Gentle
Name: M******* H*****
Date: 2018-10-21 16:05:02
Rating: 5
Comment: Hertz always good and I liked there offers.
Name: A***** M******
Date: 2018-10-10 04:37:52
Rating: 1
Comment: I wish I could give these guys zero. I reserved more than a week in advance to avoid last minute hassle. My scheduled was at 8:30 am to pickup the car. I called 7:55 am to make sure I get the car and go to work. Lady picked up the call and promised me to send someone to pick me up. Nobody showed up, again called at 8:25 am, again promised but nobody showed up. Finally requested UBER and went by UBER to Hertz office. Staff told me, we dont have car and going to take 15-20 mins.These all staffs lie and stupid people. They wasted me an hour and also money.Please do not go to them. Please do not use their car.Customer satisfaction is very bad.
Name: S**** M****
Date: 2018-10-02 19:17:59
Rating: 5
Comment: This place is great. The people working there make this place great. I will be returning here for my next retailPrice was great also
Name: H*********** S*****
Date: 2018-09-10 19:53:11
Rating: 1
Comment: Hertz is good but this branch is worst. Non friendly staff and loooonnnggg waiting. Hope to see more Hertz outlets in Thousand oaks.
Name: B** Y**
Date: 2018-06-30 21:58:22
Rating: 5
Comment: My car was ready and my name posted on the board. I also got an email on where I can pick up my car. It was seamless.
Name: P**** I******
Date: 2018-06-30 18:44:20
Rating: 1
Comment: My name is claudia. I madre my reservation 1 month ago. I have AAA and I thought that this company was reliable. but surprise because when I arrive this morning at 8:30am in Thousand Oaks Blvd branche to pick up my SUV they told me that they could not find me any and that they did not have any car available. I had to cancel my trip, my hotel, my children are super sad. Its not fair. Please do not rent in this company. And the AAA is also a shame for recommending this kind of sites. very bad service. AAA should separate from this company. BAD BAD SERVICE.
Name: P**** I***
Date: 2018-05-28 00:32:50
Rating: 1
Comment: Very poor resource management. It took me almost 2 hours to only return a car. There is a discrepancy between Expedia and Hertz, they do not honor Expedia deals. Staff is very unfriendly and lack customer skills. On a Memorial Day weekend there was just one staff while the other went to get a car for a customer who was already waiting (about hour and half and he had an international flight to catch), only to find the associate had taken the car for oil change. There was no manager we could report this to, we just ended up waiting and waiting....I am not going to back here again.
Name: A* H******
Date: 2018-05-26 20:23:01
Rating: 5
Comment: The ultimate hookup spot.
Name: L*** R****
Date: 2018-05-24 16:23:56
Rating: 3
Comment: Waited 25 min to pick up my reserve rental. Only one customer rep in front you could hear other reps in the back chatting. I was the only one waiting no other customers.
Name: V*******
Date: 2018-05-17 01:04:36
Rating: 2
Comment: The only good thing about this place is the location. Otherwise its the absolute worse.
Name: D**** A********
Date: 2018-05-11 02:25:05
Rating: 2
Comment: Rented a Minivan again to move college student home... have used a Nissan Quest (just 3-stars), and a Toyota Sienna(5-stars).This time ended up with a Kia Sedona. 1.5 stars is generous. Size was an issue- 3-6 cu. ft. Smaller than the other two really showed; comfort was lacking; and the technology was less than spectacular... only 2 DC charging outlets, and only one actually worked.Hertz, please keep the quality level of you vehicles up to you normal standards.Why not try the Honda Odyssey? Or at least more Siennas.
Name: J**** M****
Date: 2018-05-02 22:43:21
Rating: 1
Comment: Waited in line for almost an hour until they told me they didnt have any cars. I had the confirmation but they told me theres nothing they could do.
Name: C*** C******
Date: 2018-04-09 15:25:25
Rating: 3
Comment: Friendly staff but understaffed... If you need a car or any other service in the morning get there at least 1/2 hour earlier than you think.
Name: P****** K***
Date: 2018-04-07 07:50:21
Rating: 5
Comment: Very nice customer service. They go above and beyond. I rent a car from this location for over 10 years. I have never had a problem renting a car. Sometimes you have to wait a little longer but they do their best. Locally this is my favorite rent-a-car place. Thank you!
Name: J***** S***
Date: 2018-04-04 19:37:14
Rating: 3
Comment: Pretty basic
Name: Y***** M** H***
Date: 2018-01-23 01:17:17
Rating: 5
Comment: Friendly staffs...
Name: P** N******
Date: 2018-01-19 03:01:15
Rating: 5
Comment: Great price, great car, great service!
Name: R******** T*
Date: 2018-01-02 23:27:20
Rating: 5
Comment: Nice and friendly staffs. The associate helped me out pretty well. Personally checked the car thoroughly before I took it.
Name: j**** R******
Date: 2017-12-30 04:34:13
Rating: 1
Comment: Had a issue with a rental car and insurance paperwork for claim from Hertz manager Aron was not factual. Information was made up for their corporate office. Will not recommend them to anyone
Name: S****** C*******
Date: 2017-12-13 03:51:55
Rating: 1
Comment: Horrible customer service. I would never recommend or use Hertz again. Tried using them one time and had no luck in receiving a rental that we placed a reservation for 1 month in advance. We went right over to Enterprise after we left Hertz and they had us in a car in less than 30mins. We highly recommend using Enterprise. Enterprise had fast and wonderful customer service.
Name: K** C*
Date: 2017-12-12 09:17:06
Rating: 5
Comment: Extremely friendly and courteous service. Obtained an exceptionally low rental rate using my AAA membership! Alan had me in and out of there in no time...and they take photos of the car before you leave the lot to ensure any preexisting damage is documented. All in all a very good experience.
Name: A*** G*****
Date: 2017-09-08 16:57:31
Rating: 5
Comment: Super seemless rental experience - thanks for your great customer service!
Name: L***** A** A****** D*****
Date: 2017-08-21 23:54:40
Rating: 5
Comment: The employees at Hertz really made my rental experience fantastic this weekend. Aaron Donahue is very professional in leading his team members. They arranged for Lyft to pick me up, and their driver Jeff took me home. No waiting, very personable, time efficient and professional. They offered me a water bottle, and were super friendly.I highly recommend Hertz Thousand Oaks if you need to rent a car in the Conejo Valley, CA.
Name: S************* W*******
Date: 2017-08-18 18:53:35
Rating: 5
Comment: We are taking the liberty to write another review (from our alternate account), because we are really pleased with the exemplary customer service we receive from the branch manger Aaron J. Donahue as well as his team - Bo, Jimmy, Hannah, Jeff & Bobby & the new staff members as well.Its really refreshing to be able depend on quality customer care, and know you will get a friendly greeting & a smile each time you come in.We are really happy with our relationship with Hertz Thousand Oaks, and highly recommend them to any and all in or out of town car renters.
Name: R****** L** S*******
Date: 2017-08-03 17:20:39
Rating: 5
Comment: Renting from the Hertz Thousand Oaks, CA property was a very positive experience. I give them five stars, and encourage people to rent from them. They treated me great.Aarin D. was particularly helpful. He made me feel like a valuable customer. He arranged for me to be picked up and taken home, with almost no wait time. I will definitely rent from the Hertz Thousand Oaks branch again.
Name: A************ (***************
Date: 2017-08-03 17:19:07
Rating: 5
Comment: Branch Manager Aaron Donahue and his team have been extremely professional, helpful, and expedient, during my many rentals in the past month. They clearly go above and beyond to deliver exemplary customer services.I highly recommend renting from the Thousand Oaks Hertz Branch.Arrive early & be patient, as it is a small branch which can get very busy at times. I have witnessed the team on multiple occasions treat many other renters with the utmost care & courtesy, when the branchis very busy.
Name: h**** k**
Date: 2017-07-20 01:31:37
Rating: 1
Comment: Make sure you check out the bills after the rental. They will find every way to tag on extra charges. Any discrepancies? Forget about disputing with the manager. He said, citing fine prints in the contract, he wanted to go by the company rules to keep his job, not thinking bad customer experience or losing customers is another way to lose his job. Must be an inexperienced manager. Dont want to worry about this? Check out other options. There are two Avis and one Enterprise nearby.
Name: L**** A****** M********
Date: 2017-06-06 20:21:19
Rating: 5
Comment: We rented an SUV for 7 days, and everything, and everyone at Hertz, was Amazing!!! We will definitely rent from Hertz on our next trip!!
Name: S**** W******
Date: 2017-06-05 16:18:15
Rating: 1
Comment: I have spent six months trying to recover the fraudulent charges from this business on my credit card. I spoke to the manager a few times, Aaron, who said more than once that this was their error, and he would refund it. This has never been refunded. I am disgusted with this fraud. All of this as a result of a free rental from nearby car dealership.
Name: N***** C*****
Date: 2017-05-28 16:45:27
Rating: 5
Comment: The staff is courteous, helpful, and effective.
Name: T**
Date: 2017-05-27 14:03:13
Rating: 5
Comment: Best rental car experience I ever had!
Name: M***** T*****
Date: 2017-05-22 14:53:19
Rating: 5
Comment: Kind, Courteous and fast. Our economy car rental wasnt available early so we waited 30 minutes, went and grabbed a donut and coffee at Donut Depot (Highly recommended). By the time we were back it was ready; because we had to wait, they upgraded our economy to a full size sedan at the same discounted price using USAA discount that I used.
Name: A******** N***
Date: 2017-02-08 13:32:20
Rating: 3
Comment: Visited on a holiday which might account for this rating. Long lines for service and not many people working. Car rented had a huge scratch down the side of it. Glad I got the insurance
Name: c*** p*******
Date: 2017-01-29 15:55:49
Rating: 5
Comment: Kenneth helped me on a busy Saturday, and was extremely helpful. I would definitely return.
Name: G***** R*****
Date: 2016-12-04 18:04:18
Rating: 5
Comment: Thousand Oaks Hertz has an awesome crew! Professional and always very helpful.
Name: A**** H******
Date: 2016-11-21 20:06:49
Rating: 1
Comment: Paid for a compact car was given a subcompact car that wreaks of smoke! There were empty water bottles on the floor and a used tissue on the passengers seat. Not a positive experience!
Name: W****** W****
Date: 2016-11-18 16:52:06
Rating: 1
Comment: This is the worst customer service experience I have had with hertz. The manager is rude and unreasonable. I would avoid this place at all costs.
Name: T**** F*********
Date: 2016-10-24 02:07:00
Rating: 4
Comment: Super friendly staff, I was in and out quickly.
Name: P**** �*********
Date: 2016-10-03 23:01:09
Rating: 5
Comment: Car was ready for me when I got there!
Name: L**** R********
Date: 2016-09-14 17:05:13
Rating: 4
Comment: We rented From Hertz at Eugene, OR, airport and did NOT have a good experience. They were not helpful and were inconsiderate.Two weeks later, we rented from Thousand Oaks, CA, and had a very good experience. Staff was very busy (day after Labor Day Weekend) yet they were helpful and very courteous.
Name: V****** S****
Date: 2016-09-11 03:17:46
Rating: 5
Comment: I have rented vehicles multiple times from this location, the staff has been very responsive to the requests and the service is fairly quick.
Name: E* D***** �**** K******
Date: 2016-09-05 18:01:55
Rating: 5
Comment: Received excellent service from Corrine and was able to get the car I needed for the long haul I had. I recommend to call ahead to reconfirm your car needs. Thank you Hertz!
Name: M*** B******
Date: 2016-08-30 16:54:25
Rating: 4
Comment: Picking up the car and the car given to me were great. Staff was very responsive.When I returned the car I could not believe the line of folks waiting for service. It took at least 15 minutes from the time I walked into the small customer service area until it became my turn. This is why I did not give 5 stars.The staff was once again very nice and responsive.
Name: M*****
Date: 2016-07-31 20:53:56
Rating: 5
Comment: They replaced my car and treat me professionally!
Name: C**** Y**********
Date: 2016-06-13 14:28:14
Rating: 4
Comment: I have been using this Local Edition Hertz for a few years now. They offer very reasonable rates, and treat their Gold members excellently, providing quick and friendly service.
Name: P*** H*
Date: 2016-06-08 18:05:52
Rating: 5
Comment: Great customer service.
Name: J****** C****
Date: 2016-06-07 04:59:36
Rating: 5
Comment: Great services
Name: T****** F*******
Date: 2016-06-07 00:35:07
Rating: 5
Comment: So far, wonderful service!
Name: Y***** S*******
Date: 2016-05-28 17:56:05
Rating: 4
Comment: Good experience
Name: H**** M****
Date: 2016-05-18 19:28:51
Rating: 5
Comment: Customer service and rental were great.
Name: V********
Date: 2014-10-29 14:20:11
Rating: 5
Comment: Very good service!
Name: r***** h*****
Date: 2014-09-07 21:08:34
Rating: 5
Comment: It was very good
Name: A********* C*********
Date: 2013-09-28 05:17:15
Rating: 1
Comment: A disaster!First experience (or quasi experience)After booking the car I walked to the Hertz location only to discover that my car was in the middle of the lot with many cars blocking it. I called customer service and the only thing they could do was to cancel my reservation (luckily I didnt have to go anywhere but was just trying the service...). That should have probably been enough to convince me to walk away from this business but unfortunately I decided to give it another try...Second experienceThis time I receive an email stating that I have $25 driving credit with Hert 24/7. I think it can be a good occasion to try it again. I book on Sunday afternoon go to the location with a bit of apprehension of finding my car blocked but this time it is good to go! I drive around, run a quick errand and bring it back in 50 minutes. So far so good. Unfortunately after five days a customer service rep leaves me a message saying that I should extend my reservation when I keep the car for so long....Panicking I call Hertz 24/7 back and a customer representative tells me that I didnt push the button to end the reservation but that I dont have to worry and I will be charged only for the time booked. Unfortunately I then see a pending charge of $40 (it would be $65 but I have the famous $25 driving credit). I call them back and another rep basically tells me the only reason I am not charged $1440 which is what is owned after five days at the hourly rate, is that they are gracious because it is my first rental. So I am charged for the day until midnight instead of one hour.Some questions for Hertz 24/7:1) How about communicating CLEARLY to push the button at the end of the reservation?2) Why do we need to push the button anyhow since the car has GPS and Hertz 24/7 knows when it is back in the lot?3) How about, if there is a returning problem on a $14 reservation calling the customer after a few hours rather than after a few days when the bill is $1440?There will be no third experience for me but if you try them remember to push the button!