Hilltop Kia

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Name: E*
Date: 2024-05-31 20:23:55
Rating: 1
Comment: Between recalls and this service center, I would not consider purchasing a Kia again.

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Name: J****** M*******
Date: 2024-04-20 04:00:51
Rating: 5
Comment: Always the best car service here, even when a mistake was made, they made it right without question. I have been taking my car here for at least 5 years now. Michael Curtis and his crew are excellent without question. Thank you for everything!

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Name: L****** D*****
Date: 2024-04-12 00:54:57
Rating: 5
Comment: Wonderful experience! Knew the exact car I wanted, saw it listed on their site and got to chat with Mo over text. He held the car until I could test drive and was so thrilled. Fantastic car for me & my dog, and my dog training business. Feels roomy, safe & is a great ride. Highly recommended, thank you again!

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Name: A***** W*****
Date: 2024-03-24 22:34:30
Rating: 5
Comment: Ask for Lewis

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Name: A**** K******
Date: 2024-03-13 20:56:19
Rating: 1
Comment: Dont have a kia

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Name: P*** O*
Date: 2024-03-05 22:37:37
Rating: 5
Comment: I come here for service all the time on my Kia. If you want to schedule, reach out to Matt! Hes the best! You wont regret it. Superb service and down to earth.

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Name: D*****
Date: 2024-02-03 01:38:09
Rating: 5
Comment: Business as usual.

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Name: N** S*****
Date: 2024-01-05 22:10:41
Rating: 5
Comment: I had a great experience working with JC on the purchase of a used truck. He was very responsive to my questions before I came into the dealership. Pleasant, low pressure buying experience. The financing process was very fast. Also got to meet Ricky (used car sales manager) who was very friendly and gave me a nice overview of the dealership.

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Name: D** M*****
Date: 2023-11-22 23:38:02
Rating: 1
Comment: The Hilltop service department kept our car for SEVEN months after saying it would be done in 2 or 3 days. No rental car, no compensation, no explanation. The work we needed was all covered under warranty since we are the original owners but Hilltop repeatedly threatened us to pay out of pocket instead. Hella shady. Disgraceful.

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Name: J***** M****
Date: 2023-10-17 22:58:21
Rating: 5
Comment: Dear JC,Thank you for your efforts to taking the time help us to choose the KIA that fits our needs.Was a great experience. no stress, no pressure.We are very pleased with deal and price payments.Thank youJoseph MosisDear AJ,Thank you for your efforts.We are very pleased and satisfied with the process of financing our new KIA was smooth and fastIn fact, it was a digital document signature.35 minutes and we are done.Thank you Joseph Mosis

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Name: k** h*****
Date: 2023-10-11 20:19:24
Rating: 5
Comment: I worked with John Tomahn and he worked with me to get me in a vehicle after my Fords Transmission was acting up. He did everything he said he would and will work with you. One thing I would tell you, Know what you want and be prepared to pay for it. Look up deals online and they will honor them. Do your research. And enjoy your new ride- Ken

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Name: E*
Date: 2023-09-26 22:55:15
Rating: 5
Comment: Whether its a concern, oil change or major work for your car, this is the BEST service center Weve experienced!! Top notch customer service from the time you pull your car in until you leave. Kevin is awesome, professional and takes the time to explain in detail, what you need to do for your car. We would TOTALLY RECOMMEND!!Erika & Chris Perkins

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Name: E*** S*****
Date: 2023-09-23 04:23:04
Rating: 5
Comment: Lewis was very nice and knowledgeable. Very fair. World recommend over the other kia dealerships we went to.

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Name: L**** T********
Date: 2023-09-14 05:08:50
Rating: 5
Comment: Raoul is terrific. No pressure. Knowledgeable. Gives straight answers and the time you need. Can’t recommend him highly enough.

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Name: B******** H*****
Date: 2023-08-31 16:55:59
Rating: 5
Comment: Thank God for the workers at Kia Hilltop Richmond. Shout out go to Kevin Brady and Insnisha. They are very professional, competent in their field whereas it with a personalize touch. I always feel they take an interest in the services they offer. Thank you Kia Hilltop Richmond

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Name: C**** P
Date: 2023-08-12 19:19:38
Rating: 5
Comment: Raouls customer service was top notch. When a Niro Hybrid that I was interested in was sold, Raoul proactively called me a few weeks later to let me know when another car was coming in. I had purchased the car at another dealership but the car was defective and the sales experience was horrific, so Raouls proactive communication was timely and appreciated. We ended up finalizing the transaction in ~2 hours or less and left with a great deal on a solid car. He even proactively scheduled our first service, introduced us to the service manager, and gave us a tour of the service center. Raoul even followed up to check in the next day! Highly recommend working with Raoul at Hilltop Kia.

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Name: L R
Date: 2023-07-19 00:42:48
Rating: 1
Comment: WORST CUSTOMER SERVICE EVER! The employees who answer the phone are rude and blatantly disrespectful. Good thing Id only called for basic information and didnt actually need to purchase anything because I assume if the front desk of this entire dealership (a.k.a. the face of a company) could speak to me the way they did, why should I expect otherwise from anyone who was actually of sales, service, parts, or even management level. I was told to call someone else who cared before I was hung up on, twice by two separate employees. Save yourself time and money and go anywhere but here.

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Name: I*** D****
Date: 2023-07-18 19:02:31
Rating: 5
Comment: Moe was awesome! I love my new Kia Soul and had the best experience buying. 10/10 would recommend Moe in Sales and Aj in finance. Both helped me greatly in purchasing my first brand new car!

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Name: C**** D*******
Date: 2023-07-17 23:39:21
Rating: 1
Comment: I shouldve went to the kia in Vacaville at least they keep you updated. I was told a one hour labor job but ended up being 5 hours and when I went to go see the progress on my car I saw that it was parked outside and nobody knew how long the car was finished and the labor price went from $259 to $519! This place is a scam please be careful getting your car serviced here theres no communication here.

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Name: j***** y****
Date: 2023-07-15 18:08:24
Rating: 5
Comment: Thanks to Tony (service advisor) for his tentative, friendly and efficient service! I appreciate everything! Wont hesitate to come back for service or vehicle purchase in the future.

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Name: P***
Date: 2023-07-08 17:43:13
Rating: 5
Comment: Just bought our second kia from Hilltop yesterday, this time a Sorento hybrid. After speaking to multiple dealers in the Bay Area, I should have just trusted my last experience with Hilltop and saved time by just going with them from the start.... but that is not my nature(slightly ocd). Moe sold us our telluride in 2020 and that experience was easy, I had no regrets at all. This time was no different. Had the car I wanted and we discussed the deal before I even got there. Just a quick test drive and it was paperwork time! Moe made the process enjoyable and quick. No hard upsell or questionable charges, everything upfront and clear. I was driving away in an hour and 45 min, there was a delay but that was an issue on my end. The gentleman in finance was no different(apologies for not remembering his name.....AJ?), everything clear, no hard upsell and he was very pleasant to speak with. Car was washed and gassed up and I was on my way. If you are looking for a vehicle I would start with Hilltop and Moe and Id bet youll end up doing business with them. Ill add a picture shortly

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Name: S***** J*****
Date: 2023-06-23 21:25:26
Rating: 5
Comment: We just purchased our Sorento EX Hybrid from Kia Hilltop and had a great experience. Moe, Raul and AJ in finance were great. No high pressure sales. Staff and financial dept. were helpful and patient. Many different options were available for financing the car. We purchased a 10 year extended warranty and service package, which even our mechanic said was a good deal.

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Name: N***** G*** G*** & M***
Date: 2023-05-30 22:54:12
Rating: 5
Comment: You definitely should stop by and see Raoul! He listened to what I wanted and what my financial situation could afford. Theyre really all about the customer there. Theyre kind and upfront about everything. From the salesman, to the the finance guy each and everyone worked with me to get me in a new ride! It didnt take long either! Shop Hilltop Kia and ask for Raoul, tell em Nina sent you!

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Name: F****** F***********
Date: 2023-05-04 20:27:43
Rating: 1
Comment: They are really nice and helpful but their anti theft software update was inefficient. Our Kia got stolen again 5 days later with a door key. Thats the second time in 5 months. They should help their customers get rid of their vehicle and buy a new one at an affordable price.

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Name: C**** M
Date: 2023-04-27 17:03:02
Rating: 5
Comment: Moe was very helpful and not pushy at all, made the experience buying a new vehicle very smooth

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Name: G**** W*****
Date: 2023-04-20 23:37:51
Rating: 4
Comment: Love my KIA Niro PHEV but the service department appears understaffed. 2 hours for an oil change with an appointment is reaching a ridiculous amount of time. Staff is friendly but service way to slow

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Name: j**** R********
Date: 2023-04-03 20:41:07
Rating: 5
Comment: Amazing experience all around.First, I spoke with Robert Mora in services. I asked him if he could look at my new car to see if anything needed fixing. Not only did he help me, and was super diplomatic, but he also had one of his employees, for free, take me for a test drive to make sure there was nothing wrong with my car...for free. The guy who drove me, Norm, was also wonderful, knowledgeable, kind and super smartI met with Marco Lopez and Hector Serrano, both of whom work in parts. They were smart, really kind, respectful, and took extra time to help me. Just wonderful experience, would recommend to anyone!

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Name: V******* B******
Date: 2023-03-30 21:45:23
Rating: 5
Comment: I recently had an excellent car buying experience at Hilltop Kia (Moe, Lewis), and I cant recommend them enough! From start to finish, the process was seamless, and I couldnt be happier with my purchase.I had the pleasure of working with Moe and Lewis, who were both exceptional in their roles. Moe was my salesperson, and he was friendly, patient, and knowledgeable. We finalized the car model, color and the price over the phone and I just drove to the dealership, test drive and was out in 3 hours. Lewis explained everything in detail about the car, features etc.They even followed up with me after the sale to make sure everything was going well.If youre in the market for a new Kia, I highly recommend Moe and Lewis. They provide excellent customer service, and I couldnt be happier with my experience!

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Name: S****
Date: 2023-03-30 02:59:28
Rating: 1
Comment: 1. The wait time was long, it took them 5 hours to process the entire purchase.2. Staff scratched the car after we paid for it.3. Sales manager Michael was very aggressive towards us after the staff scratched the car, he refused to offer compensation or assistance. He laughed at me multiple times, and later on shouted at me ”I won’t talk to you anymore!”. He lost his temper and was unable to control his emotions. Not to mention his face turned red and he claimed my blood pressure is rising because of you!. I had to tell him to calm down multiple times because he was overly hostile.4. It is really unfair for us that the dealership scratched the car after the purchase and then the sales manager laughed at us, while being aggressive and condescending. What is so funny about our new car being scratched after payment? Please tell me. We saved years to buy this car and we were excited to purchase our first new car, but he completely ruined that experience. We didn’t do anything wrong and yet he treated us so poorly! Lewis felt bad for us and proposed a couple reasonable solutions but Michael rejected all of them. Zero compromise, no apology and very hostile responses. This is very unprofessional, a sales manager should de-escalate a situation rather than humiliating the customers. We felt extremely uncomfortable and we left the dealership feeling frustrated and unsatisfied.Two weeks later - other people at the dealership helped fixed the scratch, not 100% perfect as you can still see the damages up close. We believe they have tried their best. The other people (especially Jose) at the dealership were nice and helpful with fixing the car, but the experience with Michael was so hurtful and humiliating we cant recommend this dealership to anybody.

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Name: E******** B********
Date: 2023-03-26 19:03:05
Rating: 5
Comment: Great purchase experience with Raoul. He was very professional and gave us direct information. Highly recommend for people who want an efficient, fair deal. Thank you!

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Name: K**** B*****
Date: 2023-03-05 14:52:36
Rating: 1
Comment: We just purchased our new car. Paid for it, and they bring it out filthy and not fully charged. No apologies. Extremely unhappy.

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Name: S**** M******
Date: 2023-03-01 05:18:25
Rating: 5
Comment: Nice and comfortable cars and nice person the sales manager

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Name: C***** P***
Date: 2023-02-27 01:00:44
Rating: 3
Comment: Didnt buy a car from here because of the markup but I do appreciate the transparency from Moe. He really tried his best to get me the vehicle I wanted.

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Name: Z*** H****
Date: 2023-02-15 15:53:17
Rating: 5
Comment: Great experience working with Lewis (salesman) and Michael (sales manager) on buying our new Telluride.Everything was straightforward on the phone and when we came in to see it, test drive, and negotiate a final price. No surprises and no hard sell on extra packages (just a quick discussion if we wanted extended warranties and the like).We drove an hour from home and I’m really glad we did as the experience makes it worth the extra effort.Whole experience felt great and now we are happy with our new Telluride!

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Name: P**** M
Date: 2023-02-06 02:41:45
Rating: 5
Comment: I recently bought a Kia at this dealership. I was looking for a particular trim and exterior color which I couldnt find elsewhere. I am very happy with the service, and shout out to the sales manager Joel JC. He was very helpful and patiently answered all my questions during this process. I highly recommend this dealership if you want to buy or lease a Kia (they also sell Ford vehicles).

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Name: J***** P******
Date: 2023-01-30 20:06:46
Rating: 5
Comment: Bought a car, here people were friendly. Would recommend checking out cars here if you like Kias. Love their maintenance package thats come with their vehicles!

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Name: E******* B******
Date: 2023-01-20 13:59:55
Rating: 1
Comment: Worst dealership ever. When you turn in your car for service they offer no lenders or they are out because KIA and Hyundai are always backed up having to repair cars and check engine lights. They did no know how to fix a Veloster N and their reason was “Its a New Car” They never fixed the issue and I returned the car and the bank paid me back all my money.

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Name: T****** J******
Date: 2023-01-04 18:41:19
Rating: 1
Comment: The service reps are all HORRIBLE. Dont take your car here, especially if youre dealing with a vehicle they are horrible. I HATE THIS PLACE. BAD SERVICE, BAD CUSTOMER SERVICE, AND THEY DO CARE. MY CAR HAS BEEN THERE FOR ALMOST TWO MONTHS AND HAVENT BEEN WORKED ON. I HOPE THEY ALL GET FIRED AND THE PLACE GETS SHUTS DOWN

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Name: D*** L******
Date: 2022-12-30 05:28:38
Rating: 5
Comment: I have been lucky to have mostly positive interactions with car dealerships as I know that is not always the case. This, hands down, was the best experience I have had. Drove a Niro locally but it was not the trim level I wanted, contacted Hilltop and got a call back immediately. No ADM, no high pressure sales tactics, no bs. Lewis Belt is a great guy to work with and we love our new car! Thanks folks!

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Name: J***** G**
Date: 2022-12-18 21:01:26
Rating: 5
Comment: Had a great experience at Hilltop Kia. Moe took care of the business and everything was smooth. Would highly recommend!

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Name: J******** S*****
Date: 2022-12-11 07:07:43
Rating: 5
Comment: We bought a 2023 Kia Forte GT-Line today at this dealership. It was a very pleasant experience. The sales manager Moe was very helpful and offered a very good deal on the car I liked. The price was great (best in the Bay Area) and sales experience was amazing. He explained the pricing structure and financing options very clearly before the sale and I was in and out of the dealership with my new car in less than 2 hours.

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Name: M***** N****
Date: 2022-12-08 18:56:11
Rating: 5
Comment: Came in to buy a 2023 KIA Sorento Hybrid. The dealership is a KIA/Ford which is a bit confusing as they have separate buildings but mainly work out of the larger Ford one. My initial scheduling and introduction was with JC who was fast and friendly, but as they became busy had Terrance work with me. From start to finish they kept the interactions smooth and low pressure. It just kinda flowed easily. There was a bit of a slow down thru finance even though we were cash buyers, but on a less hectic day I think you could be out of there in under 2 hours. Side Note: there is a great lounge area where your kids can play while you supervise while watching the game on TV. All in all our experience was good and we will be back if we get a third KIA.

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Name: B*******
Date: 2022-12-08 09:11:29
Rating: 1
Comment: I took my 2012 ford focus 4 month ago has transmission recall problems. And it is assumed My module has backorder. Thats a lies they dont want to buy module. So if any one want to sue. Then enjoy me

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Name: C**** O*******
Date: 2022-11-22 21:01:17
Rating: 5
Comment: Mo was very helpful and accommodating. He answered every question we had about KIA and made us feel at ease. Best car buying experience so far.

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Name: M*** T******
Date: 2022-11-19 21:33:17
Rating: 5
Comment: Moe at Hilltop Kia is the best! Moe helped us with our two new Kia Niro EV leases in the past four years. He completely understands the cars/EVs, takes the time to explain the car and the apps, and overall makes the process incredibly easy even during supply chain challenges. We love the Kia Niro EV and thanks to Moe, we are happy customers again!

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Name: B**** B*******
Date: 2022-11-18 02:49:43
Rating: 5
Comment: Moe and the team at Hilltop were so great through out the buying process! Highly recommend!!!

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Name: s*********** m**
Date: 2022-11-11 23:52:45
Rating: 3
Comment: When they sell you the car theyre great but afterward good luck getting help afterwards. Canceled my service and maintenance not worth it. The finance guy was rude when he helped us to cancel it. No thanks kia my first and last car.

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Name: T***** H****
Date: 2022-10-19 20:48:23
Rating: 5
Comment: I am representing a client for a claim and needed information about a repair that was fairly old. Kim in the service department took care of all my requests, and was so kind and patient walking me through all the notes they had for the claim, even going on a conference call with the agent and myself. 5-Star service all the way around, could not ask for a better experience!

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Name: G**** W*****
Date: 2022-10-07 03:27:42
Rating: 5
Comment: Great group of people from sales to service

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Name: R***** B****
Date: 2022-10-06 04:27:54
Rating: 5
Comment: Raoul and Garrnet were fantastic to work with. Worked a deal with Raoul over the phone and email, drove 3 hours in and no surprises. They set the gold standard for car buying. Thanks a bunch! --Randal

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Name: P**** W****
Date: 2022-09-23 23:48:23
Rating: 5
Comment: I want to give a shout out to Hilltop Kia thank you for my beautiful brand new Kia Forte I had a very good experience purchasing my car I wasn’t there all day and night there was no haggling over price everything was straight forward. I also want to give a shout out to my car dealer Lewis Belt this is my second Kia that I purchased with him and he is always honest with me and always helpful

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Name: I K
Date: 2022-09-04 00:34:45
Rating: 1
Comment: This was the worst service experience with car dealers I’ve ever had in my life. I came to KIA Hilltop, Richmond by the appointment for a regular oil change of my 2018 KIA Niro at 55k miles. The car has some small issues and since it is still under Kia warranty, I decided to report them to a service man. He told me that each my warranty request required a minimum one day (I had like 4 warranty questions) of technician attention and if the defect will not be considered as a manufacturer defect, I have to pay for the time they spend to check my car. I was shocked, as I never heard that I have to pay money just for checking the problem on a warranty car. This is not my first car, I had many of them in my life and I never had such an experience before. Other dealers like Toyota, Honda, Nissan always agree to check my car and tell me whether it can be repaired under the warranty or not. Then, I could make a decision by myself whether to invest the money in my car or not. I tried to argue with the service man but he could do nothing. Finally, I asked just to change the oil. But had to rethink doing this after I was announced the price of oil change from KIA, about $170. Comparing to other prices in the area, which are around $70-80, it seems unreasonably high. So, KIA is not a nice customer-oriented company. I’m not gonna buy KIA cars anymore. Before buying KIA car I recommend to think about your warranty service first.

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Name: C***** S******
Date: 2022-08-17 21:49:41
Rating: 5
Comment: Right now Im going to give you guys stars because of happy customers. Ill be there soon I had a very bad experience at Kia in Concord. I dont know who Mo is, but I cant wait to meet him. Look for me in September.

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Name: J***** G******
Date: 2022-07-08 20:27:45
Rating: 5
Comment: I had a great experience with Moe renewing and upgrading my lease. I went in yesterday just to explore my lease-end options, and rolled out with a new Telluride. Moe made it so easy to trade up and met me where I needed to be with financing. Ive honestly never had such a great experience getting a new car, except the last time when Moe sold me my Sorento ;). I think Kia Hilltop has me as a customer for life!

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Name: I***** N***
Date: 2022-07-07 01:11:26
Rating: 5
Comment: I worked with John Tomahn to purchase my first hybrid. He got my hands on the new 2023 Sportage Hybrid and Im so glad he did. Best purchase I’ve made! Process was smooth and John was very considerate and understanding. Great guy! Go see him at Hilltop Kia!

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Name: F**** H***
Date: 2022-07-04 14:39:44
Rating: 5
Comment: Fast (for a dealership), friendly, informed service and competitive prices

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Name: R*** c******
Date: 2022-04-16 18:57:27
Rating: 5
Comment: Great customer service and I brought a car

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Name: M******* U****
Date: 2022-04-03 00:32:17
Rating: 1
Comment: Worse place to get a car no joke. I called in before I left the house to go do a test drive for an EV6. The person on the phone (I don’t remember his name) told me that they have an EV6 on site they I can test drive. I got there and they told me that car has been sold and they can’t let me do a test drive. Never buying a car from them ever.

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Name: H**** R*****
Date: 2022-03-19 22:39:30
Rating: 5
Comment: I had a good experience Moe was a lot of help. Communicated with him for 2 weeks before my car showed up. He just gave me an all around good experience and I appreciate it. Sold me my dream car

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Name: A***** M*********
Date: 2022-03-15 11:42:32
Rating: 5
Comment: Bought our Kia here and we have always been treated very well. I like that they clean your vehicle with every visit. Great customer service.

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Name: J***** O********
Date: 2022-03-05 21:32:29
Rating: 1
Comment: They were asking for nearly 12k over MSRP. Asked when they were going to get more in and he didnt know. Asked about pricing and he told me to go to Dublin or Oakland if I wanted closer to MSRP. Then walked away and never came back. Tip: go to Concord Kia. They have more inventory and are at least friendlier. Still asking over, but not as much.

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Name: M D
Date: 2022-03-04 15:34:07
Rating: 5
Comment: Best experience purchasing a new vehicle. Raoul was very helpful with every question that came up. He really had a great range of information about the how and why and evolutions of features. Garnett was easy to work with during the financial side. His desktop surface computer made it the smoothest paperwork weve ever done.

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Name: A**** K***
Date: 2021-08-03 00:56:57
Rating: 4
Comment: Go see my guy Moe and get hooked up with your next ride!!! Thanks for the help Moe!

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Name: C**** S*******
Date: 2021-07-30 03:43:32
Rating: 5
Comment: Recently purchased a top of the line Kia Telluride from Moe. We had originally asked to be put on the list to order a Telluride October 2020 and found out the list was quite long due to the popularity and scarcity of the vehicle. We were willing to wait the approximately 9 months to get the car at MSRP as we were not immediately in need of a new car. Moe was recommended by several people on an online Telluride forum and after communicating with him regularly over the waiting period I can see why. He was always quick to respond and informative. When we heard the car was finally going to be delivered we met him for the first time. Our experience at the dealership was streamlined and helpful. Moe was very thorough in explaining all the features of our new Telluride. For my first experience buying a new car this was quite painless, though Im sure that was helped by having an appointment set up and an already agreed upon price. Thanks so much Moe!

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Name: C****** T*****
Date: 2021-05-30 00:11:47
Rating: 5
Comment: Thank you Moe for your help and customer service! Truly a great experience would definitely recommend as they don’t mark up cars like other dealers.

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Name: J**** D*****
Date: 2021-05-17 20:25:12
Rating: 1
Comment: Tried calling to get an appointment for safety recall repairs. Got transferred twice, then no answer. Left a message, got no call back. Tried again 4 hours later, transferred twice and then put on hold for over 10 minutes before I gave up. Hope my Sportage doesnt catch fire.

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Name: J**** G****
Date: 2021-04-27 22:15:59
Rating: 5
Comment: Impress with their customer service, everyone who saw me standing outside of the advisor Rep stop and asked me if I need it help. they were very fast and even wash my car! I couldnt thank the LADY who help me. But everyone was very friendly going the extra mile.. they will get my business in future needs. Thank you Everyone at Hilltop Kia!!

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Name: R***** G****
Date: 2021-04-26 03:46:55
Rating: 5
Comment: I picked up my 2021 Telluride from this dealership las Friday. I was looking for a new suv ride that has lots of space and test drove a few. I fell in love with the new telluride and found out that its the top one pick from the car and driver magazine. Most Kia dealership took advantage of this and started marking prices above MSRP anywhere from $3,000 - $12,000. The Hilltop Kia is the only one I have found so far that doesnt do the mark up.I have nothing but good comments. The sales rep Moe has been tremendously helpful. Quick to respond with texts and very reliable with all my questions. He even followed up the next day.Great job Moe! Pls continue to do what youre doing. You are a great example of what a true and honest salesman should be. More power to you and Hilltop Kia.

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Name: E**** L*******
Date: 2021-03-27 04:28:58
Rating: 5
Comment: The best KIA Dealership in all of CA. After checking the forums and calling 9+ dealerships in Southern California we came across Hilltop. They were incredibly professional. And had the best price BY FAR!! Moe specifically was so helpful. He kept us updated on our vehicle every step of the way even responding on his day off.I just got home after flying to Richmond to pick up our dream Kia Telluride. What a beautiful car. Thanks Moe!

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Name: R*** M******
Date: 2021-03-15 20:06:32
Rating: 5
Comment: While purchasing a new car from Hilltop Ford next door, I had to ground the lease for my existing Kia. Even though I had not purchased from it from them, they were more than happy to help and take it off my hands.Carlos was great to work with and demonstrated great customer service even though I wasnt a prospective customer. If you are in the market for a Kia, I would recommend checking them out.

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Name: j*** w*****
Date: 2021-03-12 17:55:38
Rating: 5
Comment: I did not end up buying a car from Hilltop but it had absolutely nothing to do with the dealer. I wanted to write this review because of the terrific customer serviced I got from their Internet Sales Manager, Lewis Belt. Unlike several other dealers I called, Lewis was a no BS kind of guy who wasnt trying to hard sell me anything. He gave me his best price without a lot of the usual stuff one has to put up with when buying a car, and was incredibly helpful. When it turned out they just didnt have the car I was looking for, he didnt try to sell me another vehicle but was very gracious and understanding of my decision. The next time I need to buy a car, Lewis Belt and Hilltop Kia will be the very first place I go. Thank you Lewis for that rare enjoyable experience when trying to buy a car.

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Name: S******** S***********
Date: 2021-03-07 02:21:34
Rating: 5
Comment: Very nice people. Not your average car dealership.

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Name: M**** B****
Date: 2021-03-06 22:22:52
Rating: 1
Comment: They told me they had the car I wanted and waited until after they run my credit to tell me they couldn’t get the car anymore and tried to sell me something different. Very very frustrating! Make sure they have the car in store before applying.

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Name: J* C*****
Date: 2020-12-03 20:16:57
Rating: 5
Comment: Excellent service from start to finish! Carlos and Lewis are great guys who made the overall experience of buying my new Telluride friendly, professional, and easy the whole way through. Id be be more than happy to buy another car from them and probably will. Hilltop Kia gets my highest recommendation.

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Name: A** B****
Date: 2020-11-03 17:58:09
Rating: 5
Comment: Lewis was an amazing sales person. This was a hassle free but and I got exactly the car I wanted at a better price than any dealerships around. Excellent customer service! They went above and beyond!!

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Name: J***** D*****
Date: 2020-10-24 19:37:29
Rating: 5
Comment: Salesman came out and knew exactly what we were doing. Its been hard to even test drive the new Telluride, but he was able to help us get in one and actually drive it. Really appreciated his helpfulness knowing he didnt even have one to sell us and we were not looking to buy yet, but we will definitely keep him in mind when we are ready.!

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Name: L**** D********
Date: 2020-08-19 02:43:56
Rating: 1
Comment: Truthfully, a disappointing experience, especially given the excellent Google reviews. I test drove a Kia Niro and accidentally left my purse in the back of the car. I returned the next morning, but the sales representative rudely told me it was not there after thoroughly checking the car. I returned inside after peering through the car window myself, fortunately locating my purse.Either the sales rep checked the wrong car, which I understand would be an honest mistake, or he lied and did not look through the car. Based on his dismissive attitude, my guess is the latter.Upon a second arrival, three representatives were in the room — the same representative did not even acknowledge my presence. He was on the phone with a second client. I would have appreciated if one of the other reps helped me instead. Yet the second rep told me he could not help me because he didn’t have the keys. The third rep did not even try to assist me. After waiting for quite some time and feeling like an utter inconvenience, the second representative said — with total disdain — that he could unlock the car from the inside. I went outside to open the car by myself and left the dealership.I toyed with the idea of returning inside to express my dissatisfaction with the service, but ultimately decided it would be a complete waste of my time.You’d think that the dealership would put more effort into the human component of business — rather than merely exploiting their clients for profit. Particularly during a pandemic, it is sad to see that three sales representatives lack basic empathy and do not take the time to help an existing client locate her purse, which had valuables inside.In sum, I will be taking my business elsewhere. I am disappointed, particularly given the reputable online reviews and the fact that I was looking to replace my original Kia. I’m sure you have have excellent sales reps readily available. But given my hostile experience, I will not be returning. I hope that my review helps to drive your workflow forward in prioritizing fundamental human connection with future clients — rather than solely focusing on monetary gain.

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Name: Y**** C****
Date: 2020-08-18 18:17:02
Rating: 5
Comment: Raoul was my rep and I am thrilled with my purchase, a Kia Forte GT line, both the car and the whole experience.It started with an inquiry to the website, then a phone call from Raoul, some emails back and forth centered around the forte lease promo mentioned on the site vs the extra taxes, and finally pulling the trigger after I realized they were the most competitive in price in addition to their strong reputation. Their reviews are well deserved.The sales manager is a really chill guy who you could tell took legitimate satisfaction in me being able to get a deal on a great car. This thing is sweet. Really nice styling extras on the GT line. I immediately bought a bunch of car wash related items to encourage me to keep it sparkling as it deserves.

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Name: K*** L********
Date: 2020-08-11 17:39:05
Rating: 5
Comment: Had a great experience at Hilltop Kia Service. Omar made sure to reach out personally on multiple occasions and update me on the repair progress.I enjoyed having an actual person to reliably contact, and appreciated their COVID procedures. Especially compared with experiences at other Kia dealers, Hilltop Kia did a great job minimizing contact in indoor spaces and keeping things clean.

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Name: J*** S****
Date: 2020-07-23 00:19:11
Rating: 5
Comment: My name is Michael I recently just purchased a 2019 Chevy Impala Premier from Kia, the salesman I was working with name is Raul Fletcher. I reached out on a Monday let him know what car I wanted & how much I wanted to put down. I knew what car I wanted. I was skeptical at first because I had previously dealt with a different dealership trying to do over the phone dealings and it was a mess. We agreed on a deal that Monday evening. I told him I would be up there Wednesday if he can hold the car for me, which he did. Got there Wednesday Raul had a new deal for me which was even cheaper then the deal we agreed upon. That was without me even asking. Everything was seamless I was in & out in no time with the car I wanted, with the deal I wanted! I didnt have the best credit but they worked with me and we made a way. Customer service is five star in my opinion thank you guys again loving the car!

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Name: R** M*
Date: 2020-07-14 18:04:12
Rating: 5
Comment: I recently purchased a 2020 Telluride. I spoke with several local Bay Area dealers and all of them were marking up MSRP anywhere from $3k-$7K due to the level of demand.I was ready to put down a deposit with a dealer when I received an email from Moe at Hilltop Kia which clearly stated in the subject line No mark up. I have one available.I reached out to Moe but thought this was going to be some kind of bait-and-switch approach. But Moe was no nonsense over the phone. He described to me the two Tellurides that were being delivered to the dealership within the next few weeks. He quickly followed up by emailing me the window stickers for each vehicle. Again, I questioned him about the dealer mark-up above MSRP. He assured me that there was no mark-up. I came down later that day to put down a $1000 deposit. That process took 10-15 minutes. It gave me the opportunity to meet Moe and one of the dealers Finance Managers, Noel Ong, in person. They were both friendly and straightforward. It was refreshing.As I waited for my Telluride to arrive at Hilltop Kia, I went back to the previous dealers I spoke with and shared that Moe was not marking up the MSRP. They were in disbelief and they refused to come down to the MSRP. Further, they emphasized that I would likely pay for it on the back end via warranties, maintenance plans, upsells, etc.Less than two weeks later, I received a text from Moe with a photo of my Telluride sitting on the dealer lot. I went down to pick it up and fully expected Moe to upsell me on an extended warranty plan or a maintenance package. None of that. He just asked me the following:1) Are you leasing or purchasing?2) How long of a term?3) How much are you putting down?3) Do you want to take a cash rebate or go with a lower interest rate?4) Are you interested in an extended warranty or maintenance package? If so, which one?There was no pressure from Moe or his team to steer me into a specific product. I think it helped that I basically knew how I wanted to structure the deal beforehand. Moe respected that. He didnt push it and he didnt waste my time. We got through that portion in less than 30 min.From there I just had to complete the title, transfer & registration paperwork with the Finance team. This process was really the only negative part of my experience. Unfortunately, there was only one finance person working that day and there were four other buyers in front of me. I waited a LONG TIME just waiting to get the paperwork completed. While Moe could have gone home, he stuck around through the completion of the paperwork to thank me and send me off.Despite that, I still had a great experience with Moe at Hilltop Kia. He was professional, straightforward, not pushy, and he respected my time (and my preferences). I would highly recommend Moe to my friends & family and I would certainly do business with him again. He stood out in comparison to the other dealers I was speaking with. Highly recommended!

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Name: J******* R*****
Date: 2020-04-17 21:36:13
Rating: 3
Comment: The optima plug-in hybrid is great. No problem with car. Hilltop Ford deals with leasing and purchase. Very poor, disorganized service. Lots of excuses, little competency. Appointment times are not respected.

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Name: B****** V***
Date: 2020-03-07 23:56:02
Rating: 4
Comment: Place clean. Customer service good!

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Name: C***** C
Date: 2020-02-22 17:54:01
Rating: 2
Comment: Called few times and transferred to appointment schedule representative. She always have an attitude and cut me off before I even finished my question. If I know the answer I wouldnt be calling. I wouldve given 5 stars to the representative who direct my call and the service department guy, 3 stars taken out for the parts sales dept not opening on weekends and the person with attitude.

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Name: m****** l**
Date: 2020-02-20 19:34:59
Rating: 5
Comment: What a great experience ! Raoul Fulcher Jr. and his team were able to help me purchase the car I wanted.....the process was seamless. Raoul is professional, patient and has completely change my opinion regardingcar salesmen. I plan to refer friends and family to Raoul in the near future.M Lee

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Name: R*** a*
Date: 2020-02-11 03:42:03
Rating: 5
Comment: Always great... Raul is the salesman you want

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Name: J***** N******
Date: 2020-01-10 02:49:02
Rating: 1
Comment: Took my car to service dept. Appointment at 11:00. After not hearing anything about then status of my car at 4 I finally called. Was informed they would need it overnight. Again next day by 10 still had heard nothing about status. Finally at 2 they told us they knew the problem would call in 45 mins. 1.5 hours later ...........no call. Again called, to hear oh ya it ready!!! Well that would have been nice to know!!HORRIBLE customer service in Service Dept . had planned on taking it there for a tune up soon, but that wont be happening!!Deeply disappointed!😠

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Name: P***** P******
Date: 2019-11-04 08:13:24
Rating: 5
Comment: Enjoyed working with Julissa. Very straight forward and to the point. Pleasant to work with. Great car buying experience overall.

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Name: A***** F******
Date: 2019-10-29 20:06:52
Rating: 5
Comment: No pressure very helpful people. love my new Kia Niro Phev!!! Shout out to Maria and the team, quick and easy, with no tricks!

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Name: P*** P******
Date: 2019-10-17 16:20:05
Rating: 4
Comment: A nice group of people, and an easy car buying experience. I recommend this dealership highly!

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Name: S**** J******
Date: 2019-10-10 17:41:53
Rating: 5
Comment: Service was excellent

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Name: S****** D**********
Date: 2019-10-04 22:11:13
Rating: 5
Comment: Omar has great customer service skills and is very knowledgeable .

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Name: M**** J******
Date: 2019-10-02 16:14:03
Rating: 5
Comment: The service department is excellent!

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Name: D**** G****
Date: 2019-10-01 19:02:38
Rating: 5
Comment: Great service and friendly staff.

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Name: L***** R********
Date: 2019-10-01 16:31:08
Rating: 3
Comment: Upon arrival, I was standing for awhile until finally someone noticed ( despite me greeting the service attendants). when I finally got helped, the person who helped this seemed more annoyed to be helping us oh, this was due to his presence. We got a shuttle to my house because we were unsure if my car would be done on the same day, I am giving this experience a 3-star because the driver was really awesome. Service people though, need to work on their presence and how they interact with their customers.

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Name: D****** M*******
Date: 2019-09-13 00:31:33
Rating: 5
Comment: Always excellent service with a smile.

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Name: L**** O****
Date: 2019-09-12 17:23:47
Rating: 5
Comment: We leased an Electric Soul for three years then bought the car. Excellent experience all around. I recommend Hilltop Kia for your Kia needs.

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Name: K*** A******
Date: 2019-09-12 04:45:53
Rating: 5
Comment: Mr Bracy, one again provided excellent service.

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Name: J*** H******
Date: 2019-09-12 03:14:10
Rating: 5
Comment: Excellent service

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Name: L**** C********
Date: 2019-09-08 21:56:40
Rating: 5
Comment: My son had to help me as I am in hospital and everything was taken care of with the service and shuttle. It went very smoothly and was very convenient.

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Name: A* G*
Date: 2019-09-06 18:28:59
Rating: 5
Comment: Excellent service, everyone is friendly and willing to help you. And they did everything correct.

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Name: R***** C*****
Date: 2019-09-01 19:37:09
Rating: 5
Comment: They are a very nice group of people and were fair with their pricing. I bought a car from them today.

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Name: E**** M***
Date: 2019-08-27 17:36:31
Rating: 5
Comment: Nicole gave great serrvice.

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Name: L*** G****
Date: 2019-08-26 00:14:22
Rating: 3
Comment: The salesman was on top of us instantly weve gone to several car places today and this was the only one where he came out before we were able to find the car on our own he was incredibly pushy and a little rude about my guy dog so didnt feel 100% comfortable with him

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Name: J****** M********
Date: 2019-08-22 23:21:25
Rating: 5
Comment: Was out looking to replace out truck yesterday our 1st place we look at was Toyota in Richmond CA but when we got there the people where so rude & was not helpful at all we walk off the lot we got back to our rental & this very nice well mannered young man pop up from no where as he had seen what was going on from across the road he was so help full in every way he work for kia across the road from Toyota needless to say we found a truck & brought it now we r looking forward to them finding us a little run around for the wife so Toyota u lost out big time & u need to train your people to treat the guest a lot better & ty u kia for being so understand helpful & just showing some kindness the young guy who came out to help us was go good 👍 very nice young man so ty his name is July & help us find another car a Subaru & july came in to help us get our second car so ty very much to kia for all u have done for us oh & ty peaches for being the star the deal

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Name: L**** R*****
Date: 2019-08-18 16:10:31
Rating: 5
Comment: Maria was a wonderful sales person! She was cheerful, welcoming and extremely knowledgeable about the cars. She was never overbearing as sales people can be ! All of the other staff we dealt with were equally as friendly and helpful. The dealership was clean, bright and welcoming. Great kids area! The waiting room in the service area not only had coffee, tea, etc but popcorn as well! I forgot to mention I also love my new Kia Niro Touring!

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Name: N*** A****
Date: 2019-08-17 03:25:44
Rating: 5
Comment: Had an AMAZING EXPERIENCE!!!!!!!!!!!! Raoul was soooooooo helpful answering all my questions and not pushy at all. This company made it very easy to find the car that was perfect for me and that I am in love with. Normally buying a car takes all day millions of things to sign and do but this was honestly quick and painless. Thank you Kia for my brand new baby!!

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Name: J***** G******
Date: 2019-08-07 18:53:35
Rating: 5
Comment: I had to take my car in to have something checked. All staff that I talked with were courteous and helpful and the problem got fixed. I have no complaints. All in all, it was a very good experience.

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Name: J*** L*******
Date: 2019-07-26 17:48:26
Rating: 5
Comment: I was in and out in the promised 2 hours. I always like to work with Manny Duenas who is really great.

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Name: L**** S********
Date: 2019-07-18 03:32:12
Rating: 5
Comment: The staff is very friendly, they have complementary Starbucks coffee and popcorn and shuttle service its a very nice and clean establishment,and they did a good job on my car, I was very impressed.

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Name: R** D********
Date: 2019-07-17 19:25:12
Rating: 5
Comment: Jose in service area was great! Took time explaining everything that was needed to get me back on the road! Excellent service!

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Name: M****** G***
Date: 2019-07-16 20:34:51
Rating: 5
Comment: Came in for a tune-up appointment and Manny was very attentive despite how busy it was. He was very pleasant to work with and did not seem to shark me at all! We all know how it can be walking into a dealership or auto-service and feeling like they’re trying to get over on you. Especially women. But! That was definitely not the case here. My experience was absolutely positive! Manny offered to get a rental for me for the day or to pick it up later if I needed it should they have kept my car overnight. I didn’t end up needing a rental, but he was kind enough to offer. I presented a coupon to Manny when I went to pick up my car and he was able to apply it (& a bit more) to my total. Everything happened so quick! I got a tune-up and 7 recalls (don’t know how that happened) done all during business hours.

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Name: A****** G************
Date: 2019-07-01 23:36:22
Rating: 5
Comment: Everyone had excellent customer service!I was very pleased.

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Name: m****** r*** G***
Date: 2019-05-28 03:49:52
Rating: 4
Comment: Phil was very helpful and patient.

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Name: E**** L*
Date: 2019-05-26 17:03:49
Rating: 5
Comment: Spoke to Nicole about need my car serviced. Was was super nice from beginning to end. She was able to find me an appointment next day. I was in and out quickly and everything went right! Thx!

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Name: S**** W*****
Date: 2019-05-19 17:41:06
Rating: 5
Comment: Maria Ferro-Internet Sales Manager, made everything so incredibly easy. We live 3 hours North of the dealership, and I was taking my son to the hospital for three days at Lucille Packard Childrens Hospital. Not only did she provide me with the best deal (out of six other Northern California dealers from Stockton to Redding) but she overnighted all the necessary paperwork to my husband and included an envelope to overnight it back. All I had to do was drop my trade in off and pick up my new Telluride. She even had the aftermarket trailer hitch, wiring harness, and overhead cross bars ordered and installed! She literally did all of this in three days! When I picked up my new Telluride it was even washed and had a full tank of gas!She was so kind, thorough, and very efficient.Thank you for making the process so seamless.

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Name: C****** W
Date: 2019-05-16 17:38:25
Rating: 5
Comment: Thank you for your excellent customer service and swift transaction! I highly recommend Hilltop Ford. Im happy with my purchase.

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Name: K**** C*******
Date: 2019-05-14 03:07:32
Rating: 5
Comment: Great location and the staff are very friendly. You even get your car washed and vacuumed!

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Name: H****** D*****
Date: 2019-04-28 17:29:21
Rating: 5
Comment: I took my Kia Soul into Hilltop for a recall and was met with amazing service. My car also runs so much better after my visit.

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Name: M*** B*****
Date: 2019-04-26 22:24:37
Rating: 5
Comment: This was the best car buying/leasing experience I have ever had. Moe is the best sales person and is extremely knowledgeable about the cars. The Finance person did no push services when I said No thank you. I will do future business at this dealership.

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Name: J******* A*******
Date: 2019-04-20 17:53:10
Rating: 5
Comment: This dealership is the best. Always a 5 Star experience for me .employees are very friendly and helpful ..The guy who helped me was very nice .and as always Kevin and Manny always rush out to assist me aswell. ..very nice people ....good job Hilltop Kia

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Name: k*****
Date: 2019-04-19 04:42:04
Rating: 5
Comment: Although buying a car can sometimes feel like a chore with all the pressures that come with it, my experience at Hilltop Kia was a good one. Phil was very friendly and helpful.

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Name: T***** L****
Date: 2019-03-08 21:35:49
Rating: 5
Comment: Went to get my first oil check- the people there were very nice and the service was exceptional.

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Name: M******* C***
Date: 2018-12-10 20:52:09
Rating: 5
Comment: The service was wonderful! the manager and sales guy Moe were very helpful. The car was for my moms birthday and she is absolutely in love! I would definitely recommend others to this location. You will not be disappointed. Thank you all for making my moms birthday very special!!!!

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Name: B**** B******
Date: 2018-08-25 12:32:42
Rating: 1
Comment: I purchased a Kia Sportage that has no spare tire. They give you a repair kit that does NOT work. I sat for five hours to have my car towed and the tow truck never showed. I AM DONE WITH KIA. YOUR SERVICE IS THE WORST I have seen. I will never buy another kia ever again!

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Name: Y******* W*****
Date: 2018-08-23 22:58:28
Rating: 5
Comment: Phil will be there to help you in anything you need. Straight up bootom line offers..

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Name: B** S*****
Date: 2018-07-02 15:07:06
Rating: 5
Comment: Staff are friendly and no pressure

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Name: B*** R*******
Date: 2018-07-01 15:48:02
Rating: 5
Comment: Good sales help. I ended up buying a Ford, but I was impressed that when my first sales rep here had a call from another customer, they passed me off to another sales rep, who didnt miss a beat.Nice respect for my time!

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Name: B***** A******
Date: 2018-05-23 07:04:44
Rating: 5
Comment: Got My New Car 🚗 2018

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Name: J*** R*******
Date: 2018-05-19 20:25:23
Rating: 4
Comment: Very friendly and helpful

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Name: T****** M******
Date: 2018-05-17 07:09:57
Rating: 5
Comment: The service I received was outstanding as usual. The staff were very friendly, helpful and knowledgeable. I would definitely 100% recommend to family and friends. I have purchased vehicles over the years with this establishment and my experience has always been exceptional. Thank you!!

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Name: S* R
Date: 2018-05-09 03:14:01
Rating: 1
Comment: Car price : Thousands higher than other dealers in San Jose areaCoating : Waste of moneyMaintenance : pain, pain, pain in the ass=> They try to sell you sidekicks. It sounds sweet, turns out to be junk.Bought Kia Optima in 2013. Regret, Regret, Regret.

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Name: F******* R******** P****
Date: 2018-02-20 06:44:13
Rating: 5
Comment: So like almost everybody, I hate going to the dealership. But this place is pretty unique when it comes to the dealership experience. I started off coming here just to service my trusty Kia Soul. Later I was contacted by Varsi and Ben, and they offered me a trade in offer for my car. My experience dealing with this team was amazing. They treated me with respect and were extremely patient with me (Im a really stubborn buyer). They didnt actually have the car I wanted to they didnt hesitate to get one delivered so I could actually see it. Ben was awesome throughout the entire process and gave an awesome deal on my new car. It was hard to say goodbye to my good ole Soul, but I know it will be in great hands. I highly recommend this place if youre looking into buying/leasing a new/used car. If you do stop by, ask for Ben, he will treat you well.

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Name: P**** L****
Date: 2018-01-30 04:23:48
Rating: 5
Comment: Love my 2017 Kia Rio.

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Name: D****** S******
Date: 2017-09-13 06:21:27
Rating: 5
Comment: Good good and good

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Name: J**** M****
Date: 2017-05-24 22:10:10
Rating: 1
Comment: Absolutely horrible Kia dealership. I suggest going to Marin. The parts guy put me on hold for four minutes gave me a price for a part that happened to be 20% more expensive than the exact same park at the Marin KiA. Not only that the parts guy at Kia Marin took less than two minutes to give me the same information. Which means the other guy was either incompetent or taking his sweet time. Trust me save your time avoid hilltop Kia. On top of that they dont even list their phone number on Google!! FYI that happens to be free.

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Name: B****** H*****
Date: 2017-05-24 21:38:31
Rating: 1
Comment: It seems fake

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Name: E*** D******
Date: 2017-05-14 11:06:08
Rating: 5
Comment: Purchasing a vehicle here was painless . Raoul is efficient, professional and he does listen to what you want and need( we knew what we wanted and needed) I am very happy. I recommend purchasing here. Carlos and Raoul went above and beyond making sure the whole process is smooth. I love my new vehicle. what ultimately sold it here instead of any other Kia was the great customer service this is the best experience buying a car. And I imagine one should be as satisfied as we are. Our family is buying our next vehicle from Raoul and Carlos.