Holiday Inn Express & Suites Salinas, an IHG Hotel
Address: 195 Kern St, Salinas, CA 93901, United States
check_out_time: Check-out time: 11:00
description: ["This traditional hotel is 1.4 miles from the National Steinbeck Center museum, 10 miles from Monterey Zoo and 17 miles from Monterey Regional Airport.","The relaxed rooms offer free Wi-Fi, flat-screen TVs, and desks with ergonomic chairs, plus coffeemakers, microwaves and minifridges. Upgraded rooms add wet bars, and separate living areas with pull-out sofas.","The hotel provides complimentary continental breakfast and parking. Additional amenities include an indoor pool and a whirlpool, plus a business center and an exercise room."]
Rating: 4
check_out_time: Check-out time: 11:00
description: ["This traditional hotel is 1.4 miles from the National Steinbeck Center museum, 10 miles from Monterey Zoo and 17 miles from Monterey Regional Airport.","The relaxed rooms offer free Wi-Fi, flat-screen TVs, and desks with ergonomic chairs, plus coffeemakers, microwaves and minifridges. Upgraded rooms add wet bars, and separate living areas with pull-out sofas.","The hotel provides complimentary continental breakfast and parking. Additional amenities include an indoor pool and a whirlpool, plus a business center and an exercise room."]
Rating: 4
Category: Hotel, Conference center, Wedding venue
Phone: +1 831-737-1160
Site: https://ihg.com/holidayinnexpress/hotels/us/en/salinas/snsrw/hoteldetail?cm_mmc=GoogleMaps-_-EX-_-US-_-SNSRW
stars: 3-star hotel
Phone: +1 831-737-1160
Site: https://ihg.com/holidayinnexpress/hotels/us/en/salinas/snsrw/hoteldetail?cm_mmc=GoogleMaps-_-EX-_-US-_-SNSRW
stars: 3-star hotel
Name: M* W***
Date: 2024-04-14 02:45:46
Rating: 5
Comment: Everything youd expect from a Holiday Inn. Parking for bigger trucks out back.
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Name: D**** H****
Date: 2023-08-04 21:00:14
Rating: 5
Comment: This hotel exceeded my expectations. The service was exceptional, with 24/7 coffee ☕ and tea 🍵 available, and the polite receptionist provided helpful directions. Conveniently surrounded by famous fast-food restaurants, you wont worry about food. The hotel is clean and renovated, but unfortunately, the pool was unavailable during our stay. Still, its a great choice for a pleasant stay!
Name: A***** J******
Date: 2023-06-07 21:55:08
Rating: 5
Comment: Beautiful, clean, and quiet. My hotel of choice when Im staying in Salinas. No busy foot traffic as well as cars. Its surprisingly quiet even though its off the 101 off ramp. Theres a pool in the back of the hotel in its own building. At the time of my stay, the gym was still being built. I like the little store they have inside the hotel in the lobby. You can pick up snack food and bottles of water, juice, bottle teas, and soda.
Name: S**** Z****
Date: 2023-04-15 02:41:16
Rating: 5
Comment: Great stay with one exception.Very loud neighbors watching TV on high volume.
Name: M****** M*****
Date: 2022-10-01 22:21:28
Rating: 5
Comment: New hotel… super clean, staff is awesom!!
Name: I***** M*******
Date: 2022-07-10 21:12:04
Rating: 4
Comment: Very clean hotel, safe area, and staff are friendly. The breakfast was good and tasty and the breakfast area was very organized and clean. My only complaint is that at night the elevator is always “broken”.
Name: D**** B******
Date: 2022-07-03 17:14:01
Rating: 3
Comment: Pros: New building and furniture. Staff is friendly. Accessible location.Cons: There is a single elevator for the whole building and it is out of service two consecutive days. Also house cleaning should be better, we found dirty clothes in the drawers which is never a great start to ones visit.
Name: F******
Date: 2022-03-28 04:37:59
Rating: 5
Comment: Really great staff and very clean. The breakfast was really good as well as the amenities that are provided are great. I have decided that holiday inn express will be where I stay from now on. My kids loved it and want to go back just for the breakfast.
Name: C**** Q******
Date: 2021-07-19 01:17:59
Rating: 4
Comment: Nice and clean hotel room. The parking lot was crowded and needed more spaces. The breakfast was included and the bacon is good. They also have Otis Spunkmeyer muffins, which was awesome. They also have an automatic pancake making machine. It was cool to watch.
Name: T****** F********
Date: 2021-06-17 06:29:47
Rating: 4
Comment: Great staff. However, has mold in bathroom in room102.
Name: C********** W*****
Date: 2021-03-08 18:07:43
Rating: 2
Comment: Newly remodeled rooms look nice, but things are cheap. Bathroom needs updating still, and the walls are paper thin so you can hear every conversation of the rooms next to you, even when they just talk at a normal level. They dont even have the normal IHG members WiFi, so you have to login again every 24 hours. Breakfast is pretty bad, every for covid times.
Name: B****** M******
Date: 2020-02-18 05:48:49
Rating: 5
Comment: Clean Rooms Slept good great Breakfest Not one Complaint
Name: E*** A******
Date: 2020-01-20 06:06:04
Rating: 5
Comment: Its a very nice place and I enjoy the amenities available.
Name: E****** B******
Date: 2019-10-05 15:04:35
Rating: 1
Comment: Probably the worst IHG hotel I have stayed at anywhere and I have stayed at probably around 100+ IHG properties over the world. Bathrooms were showing signs of mold, I was changed rooms 3 times and they all had it varying degrees. The mini fridge in the room stop working in the middle of the night and the ice inside it melted causing a puddle to form on the tile; when I woke up in the middle of the night I slipped and fell. I told the front desk lady and she didn’t really care, she was supposed to let the manager know and I never got a call back or anything. My coworkers toilet wouldn’t flush properly and they were supposed to fix it but didn’t. One night the people in the next room were making a lot of noise late at night, I called the reception and told them about it and they said they would handle it, but didn’t. Called again and nothing was done. So with all that I won’t be staying there again or be recommending it to anyone else.
Name: S**** G***** S*****
Date: 2018-09-09 05:31:44
Rating: 5
Comment: Yes yes and 100% yes to this hotel. Check In time just 30 secs. It was a home like feeling. Though its not a 5 star but it has 5 star feeling and privacy. Wonderful location, free parking, walking distance to market or eating joints like In & Out, McDonald. I loved this place. Indoor heated swimming pool. High speed WiFi. It was just wow. I will surely recommend for families. Freeway is just close to this. So it was like home to me. Free breakfast is available and 24 Hrs coffee and tea. Holiday inn express was the best experience I had.
Name: L*** T
Date: 2018-08-13 17:46:20
Rating: 1
Comment: The customer service here is horrible.Michelle and Katrina did not look happy to be at work and made no attempts at resolving the issues we had. Upon arrival on Saturday, 8/11 at 4:40pm we were told that the elevators were broken and wouldn’t be fixed until Monday becuase they didn’t get fixed today. I asked why we weren’t notified of this earlier so we could find other accommodations prior to arrive. Katrina said oh I left you a message a while ago. My husband checked his phone, there was a voicemail from her at 4:32pm. First of all check-in time is normally at 3pm So, for her to call us at the time she did, it was rude and meticulous. If we’d known about the elevators we would’ve canceled and found another accommodations for our anniversary weekend. But it was too late and we already drove 5 hrs with our baby. We checked the surrounding hotels and everyone was booked due to the many events and golf tournament in town this weekend. I asked for compensation, because normally when hotels inconvenience their customers there needs to be compensation. At least, when things go wrong at the other Hilton and Marriott chains that what they do. But, instead of being gracious hosts, Michelle didn’t give a hoot and said You can have a snack—a bag of skittles, a bag of popcorn, a peppermint York, and trail mix were the options. Yeah, the HIE needs to retrain their customer service reps on some customer service skills. Michelle put us on the 3rd floor becuase she said that’s the only floor with the king-sized bed we booked. Lugging all our luggage and a baby up 3 flights of stairs wasn’t fun. When we got to our room, 305, we weren’t happy with it and requested a change only to be told sorry we’re booked. I thought regardless of whether you’re “booked” your parking lot is empty, which means that there are other rooms that you can move us too. But Michelle and Katrina wouldn’t do it.So, the issues with the room are:1. The AC/Hearer wasn’t working. With a baby in tow, this is a huge problem. Babies are more sensitive to temperature changes and loose body heat easier than adults. In addition, my daughter hates blankets over her. I didn’t want her getting sick. Again, the girls at the front desk didn’t care.2. Most of the lights in the room weren’t working, such as the night stand lights, the loveseat light, the couch light, etc.3. The bathtub had mold in it. Especially, the underside of the soap stand.4. The telephones weren’t working. Neither of them! I found that out when I tried calling the front desk. The telephones in the room connected to each other. When I was trying to call the front desk from the phone on the desk, my husband heard me from the phone nest to the bed. It was odd. I had to call the front desk from my cell phone.5. The carpet is disgustingly dirty. My daughter was wearing new socks prior to entering the room; 30 mins later and her sock bottoms were black. I had to wash my sandals and wear them indoors becuase I didn’t want to walk barefoot on the carpet. It made me wonder when was the last time this room was cleaned.6. When I requested extra pillows, I was told there was none. I already used the 2 extra pillows in the closet, but needed another 2. This was a first for me—a hotel running out of pillows.7. The electrical outlets aren’t properly covered with the electric box exposed. This is a hazard for guests with babies and small children.It took 30mins for maintenance to fit it all, even then I was leery about the ac/heater unit becuase when it was supposedly “fix” it shut off again on us and the maintenance guy had to go restart the breaker again. During this whole time, we got no communication from the maintenance guy or the front desk. We’d requested a room change and was waiting for a response, but we were LITERALLY ignored by the front desk ladies and were stuck in that disgusting room. Overall, we definitely didn’t feel like valued customers at all. We won’t be coming back to this hotel and we’ll inform corporate of the lack of customer service and disgusting hygiene at this place.
Name: D*** P****
Date: 2018-08-02 14:43:26
Rating: 5
Comment: Excellent customer service. The breakfast was very nice. A good selection with some healthy options. The bed was comfy and parking was convenient with my room location.
Name: C******** b*********
Date: 2016-12-04 17:41:05
Rating: 5
Comment: Great staff, excellent customer service. The room was clean and very spacious. The bed was super comfy. Had a desk, couch, kurig and flat screen TV. The shower had good pressure. The continental breakfast was delicious. They offered bagels, cereal, oatmeal, fresh fruit, yogurt, pastries, bread, scrambled eggs, sausage, make your own pancakes, coffee, tea and hot chocolate.
Name: T** A
Date: 2024-04-30 15:35:28
Rating: 5
Comment: A good place to rest in between drives. You also have a free breakfast. Great location. It’s near a gas station and several fast food chains.The only downside i noticed is that the parking area would sometimes have a weird smell coming from the wind. I think it’s fertilizer or something. But would go back to rest and get in my way again.