Homewood Suites by Hilton Anaheim-Main Gate Area
Category: Extended stay hotel
Address: 12005 Harbor Blvd, Garden Grove, CA 92840, United States
Phone: +1 714-740-1800
check_out_time: Check-out time: 12:00
Address: 12005 Harbor Blvd, Garden Grove, CA 92840, United States
Phone: +1 714-740-1800
check_out_time: Check-out time: 12:00
description: ["This contemporary extended-stay hotel is 2.8 miles from Disneyland® Resort and 13.3 miles from John Wayne Airport.","The colorfully accented 1- and 2-bedroom suites come with fully equipped kitchens, dining tables and high-speed Internet access, plus pull-out sofas and flat-screen TVs with premium cable channels."," A free hot breakfast is provided daily, as well as complimentary light dinner and drinks (Mon-Thurs). There's an outdoor pool and pay laundry facilities. Shuttles to Disneyland® are also available (fee). "]
Site: https://hilton.com/en/hotels/laxhwhw-homewood-suites-anaheim-main-gate-area/?SEO_id=GMB-AMER-HG-LAXHWHW&y_source=1_MjA4MjE0MS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D
Rating: 3.9
stars: 3-star hotel
Site: https://hilton.com/en/hotels/laxhwhw-homewood-suites-anaheim-main-gate-area/?SEO_id=GMB-AMER-HG-LAXHWHW&y_source=1_MjA4MjE0MS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D
Rating: 3.9
stars: 3-star hotel
Name: S**** B****
Date: 2024-07-01 19:44:55
Rating: 5
Comment: Great place to stay and the staff is amazing I really enjoyed my stay 2 weeks ago and I am back again today on vacation I liked everything about this place
Name: D******* R*
Date: 2024-07-01 15:51:13
Rating: 5
Comment: I loved the staff, the room, and the breakfast. Location is in a great spot.
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Name: A***** R********
Date: 2024-06-29 18:53:16
Rating: 5
Comment: This is our second time staying at the exact hotel. They staff is always so nice and helpful. Check in/out is easy and hassle free. We plan on staying here again.
Name: K* B**
Date: 2024-06-27 16:44:39
Rating: 5
Comment: We had a wonderful 4 night stay at this property. Great location with a short walk to the bus stop to get to Disneyland. Walkable restaurant options. Friendly and helpful staff. Great complimentary breakfast and a nice clean pool.
Name: J***** M*******
Date: 2024-06-19 22:51:28
Rating: 3
Comment: Not the best, but clean rooms and close to the park. We used the ART busses. Cheaper than parking and no fighting traffic, busses have there own entrance.
Name: K******* B*****
Date: 2024-06-14 15:03:55
Rating: 3
Comment: Pros:-The location is less than a mile to the Toy Story parking lot, which has a short tram ride to the park.- It is less than a $10 uber ride to the park.- The staff was very friendly and helpful.- The breakfast and pool are very nice- The rooms are very large and have a full size fridge.Costs:- The rooms need updating and areas needed a deep clean.- The beds left a lot to be desired, it was not very comfortable and it hurt my back.
Name: I****** A**
Date: 2024-06-11 18:55:19
Rating: 1
Comment: They literally stole a $200 pair of glasses of my room, whenever I call to resolve the issue they would make some type of of excuse to not talk to me or out me on hold for extended times.
Name: C****** A*****
Date: 2024-06-01 20:57:41
Rating: 1
Comment: The cleanliness of the rooms was DISGUSTING. The room we got was INFESTED with roaches. On the bed, in the cabinets, in the dishwasher… everywhere!!! If you plan on staying here please please make sure you inspect your room’s cleanliness first. I wish I could attach videos because the pictures don’t show how bad it actually was.
Name: g**** b*******
Date: 2024-05-26 23:27:45
Rating: 5
Comment: As we walked into the hotel we were greeted by Skye the receptionist. She is very friendly and polite. She answered all my questions, very helpful and professional. Check in was fast and easy. We went up to our room. The room is very clean and beautiful. I am so glad we decided to come to Homewood Suites by Hilton. We will definitely come back again.
Name: L* F*
Date: 2024-05-20 23:00:30
Rating: 3
Comment: Location was great! Our family visited Disneyland and we were happy with how close the hotel was to the park. The kitchen staff was excellent! They provided toys for our son every morning at breakfast, which was very kind and appreciated.The Front desk employees were not very friendly and they seemed very annoyed anytime someone had to speak to them.The rooms definitely need some attention and updates (see pictures.) The rooms were definitely rundown. The dishwasher had a lot of hard water throughout it. Dishwasher could use some vinegar to help with the hard water stains. The toilet handle was broken and came off occasionally when flushing the toilet. The sheetrock around the shower head was moldy and coming apart. It needs to be replaced asap. I was not impressed with the housekeeping staff. Housekeeping does not refresh rooms every day, which was a huge disappointment.Pool and hot tub are nice and convenient. Having pool toys available for the kids was appreciated. However, the pool and its surroundings could use some maintenance. Palm tree debris and duck feces on the pool deck should be cleaned and maintenance ought to be done regularly.
Name: B* F*
Date: 2024-05-20 03:21:45
Rating: 3
Comment: Focusing on the positives first:- The location is great, it is a mile walk from the hotel to the Toy Story Parking Lot for Disneyland.- The breakfast and the morning staff are both great. The standard Hilton breakfast (gooey oatmeal, sausage, eggs, juice) are served and attended by a kind and friendly staff.The negatives:- The hotel claims to be eco friendly, not even close. They use Styrofoam and plastic for all plates, cutlery, even their recycling bins in each room are lined with plastic bags. This is honestly one of the least environmentally friendly hotels we have stayed in.- The rooms are poorly designed. You get a small bedroom, tiny living area/kitchen, and a huge bathroom that literally echoes.- The rooms and especially the bathrooms are suffering neglect. Cracked and leaking pipes in the shower, cracked light fixtures, holes in the walls, furniture that is cracked and chipped, and the dishwasher was so caked in hard water that it would coat any dish in calcium and make it dirtier than when it was loaded for cleaning.
Name: M***** H*****
Date: 2024-05-13 05:33:53
Rating: 1
Comment: Absolutely terrible! Old and dated rooms, cleanliness was awful, staff was rude and unprofessional, and we found a bed bug in one of our beds. Didn’t even stay one night. Book somewhere better!
Name: A*****
Date: 2024-05-08 21:05:08
Rating: 1
Comment: Location was great and the kitchen staff was excellent! Front desk employees do not speak to guests unless you approach the desk. It is unprofessional and unwelcoming as a paying guest. The clerks require customer service training.Rooms were rundown, and housekeeping does not refresh rooms every other day as promised. We stayed for 10 days, had a refresh once and had to request 3 other times, twice which were never completed by staff. Staff becomes argumentative when we made complaints.Pool is not maintained. Palm tree debris and duck feces on the pool deck and in the pool. Never once seen it tidied or cleaned up during our stay.As a loyal Hilton Honors member with over 60 nights spent in their hotels every year I would never recommend this hotel. There are so many other options in this area, and this hotel is a big disappointment to the Hilton brand.
Name: C****** W*****
Date: 2024-05-08 15:22:22
Rating: 4
Comment: The hotel location and the breakfast were great! The TV didnt work. The dishwasher smelled like it was catching fire. The staff seemed resistant to giving us enough towels for four people. (One hand towel and one washcloth) Despite repeated asks. It seemed clean though!
Name: K**** G*****
Date: 2024-04-30 19:18:36
Rating: 4
Comment: My room was very spacious and helped make it feel like home while I was staying there during a convention. The staff was friendly and helpful, and the facilities were always clean. Great breakfast and view of the Disneyland fireworks too!
Name: M****** K****
Date: 2024-04-29 18:59:11
Rating: 5
Comment: The Homewood Suites was the perfect spot for our family Disney vacation! We were traveling with our one year old baby for the first time and the kitchen amenity made the trip so much easier. We were able to clean baby bottles, make food, and had plenty of storage. We also loved that there was a seperate living area because my wife and I were able to hangout while the baby slept in the other room. We also really enjoyed the included free breakfast that offered a variety of options each day. Overall, we really enjoyed our stay and plan to come back for future Disney vacations!
Name: S*** W*******
Date: 2024-04-28 02:31:51
Rating: 5
Comment: I accidently booked the wrong honewood suites, and thank goodness I did!! This hotel had an amazing pool and hot tub, astounding spread for continental breakfast (biscuits and gravy, sausage, bacon, cereal, yogurt, oatmeal, waffles and coffee creamer which is huge, most places only have sugar now). There is hot coffee and cocoa 24/7, Im sure my kids bad 100 cups of it. The staff was super friendly. We needed an extra blanket and it was at our door in minutes. Will definitely stay here again.
Name: D*** S****
Date: 2024-04-27 23:30:10
Rating: 4
Comment: Check in was at 3Pm as any other hotel I stayed 3 nights 4 days when I arrived check in was very smooth and fast the front desk staff was nice and friendly. Housekeeping came to the room every other day when I called for anything they came rather quickly I would recommend this hotel if your going to Disney
Name: s***** s*****
Date: 2024-04-27 21:42:17
Rating: 5
Comment: We stayed at Homewood suites during our visit to Disney land. We are a family of 5 and the 2 bedroom suite was perfect . The rooms are spacious and clean. The best part was the staff, they were very friendly and polite.
Name: S**** G*******
Date: 2024-04-27 21:22:09
Rating: 5
Comment: Clean rooms, dining area and pool area. Hotel was close to theme parks, multiple food options within walking distance and many different shopping options close by. Hotel had access to public transportation every 30 minutes.Rooms were reasonably priced and plenty of spce for our family of four.
Name: D*** R********
Date: 2024-04-23 05:33:25
Rating: 5
Comment: Perfect location with multiple restaurants and coffee in walking distance. Excellent service when we need several additional things. Friendly pleasant front desk staff. Rooms clean although slightly outdated. Great value!
Name: J***** N******
Date: 2024-04-22 15:13:09
Rating: 5
Comment: Hassan was great! This is the type of service a front office needs. A friendly person who wants to make sure guests are taken care of. We will be back! Jingha I believe was her name in the breakfast had a nice conversation with me during my meal . Thanks again you all!
Name: E***** W*****
Date: 2024-04-17 05:13:24
Rating: 5
Comment: Friendly staff was always engaging and very interested in our trip details. They had great advice to enhance our stay and were helpful when we had questions or concerns. The food was tasty, sometimes not as hot as it could have been, but when you are feeding a few hundred people in a small window of time we can put up with that. Everyday breakfast and what they call a reception Wednesday evening and we call dinner make this a fantastic buy for the area, the savings on meals are fantastic and make the trip more affordable.
Name: K**** R******
Date: 2024-04-06 19:17:54
Rating: 3
Comment: The breakfasts and kitchen staff were amazing! In particular, Nelson and (I forgot her name, but maybe ...) Jagen (?) were helpful and happy!The rooms seemed good at a glance, but a closer look showed their true colors. The sink had food in the disposal, the tub didnt drain and had a flosser stuck in it to keep the drain open, navigating the 2 open doors to get to the bathroom sink at night, in the dark, with 2 kids under 3, sucked, tape all over every wall, cracks everywhere, and on the day they cleaned our room (which is only every other day) the toilet paper was placed on top of the holder and not in it as it should be and the bed was made with clothes in it, there are only 2 elevators that are separated on opposite ends of a very LONG hallway (which they keep at 90°), and random pieces of property from previous people random throughout. Extra towels were not available when asked for, as well.The location is nice, the availability of a pack n play was great, go area for dogs if you need it, and a nice little store area in the lobby in case you forgot something.Its a good distance to Disneyland and in the same parking lot as a Starbucks and some good restaurants.
Name: j**** o**
Date: 2024-03-28 21:26:22
Rating: 4
Comment: Loved our stay at Homewood Suites.The rooms were clean, the shuttle to Disneyland is at walking distance and breakfast spread was really good. Jigna was excellent in her services and was very helpful during breakfast and snack time.
Name: p********
Date: 2024-03-17 15:35:18
Rating: 5
Comment: Visited family staying here. Great suite. Nice pool. Great location, close to Disney, various stores and walking distance to restaurants.
Name: T** D****
Date: 2024-03-13 20:27:54
Rating: 5
Comment: After a long cross country trip was greeted by Skye at the front desk who was pleasant and super helpful in letting me get checked in early. Hotel seems to be well cared for inside and out and is close to everything in Anaheim Resort area.
Name: C**** B*****
Date: 2024-03-11 03:30:29
Rating: 4
Comment: Public areas were good, breakfast very acceptable but rooms were worn, dated and frankly dirty with stained and torn upholstery. Housekeeping was very hit and miss, they said only lite every other day but on both occasions we should have received, it never happened and we had to ask reception to clean bins and replace towels
Name: D*** P********
Date: 2024-03-06 23:32:31
Rating: 5
Comment: Had a great stay! Skye at the front desk was outstanding! Highly recommend this hotel
Name: G**** H******
Date: 2024-03-02 18:39:12
Rating: 2
Comment: Wouldnt recommend if youre a clean freak... Smudges all over, black mold around the shower curtain, hair in the tub, musty smell. Beds are fairly comfortable, which helped ease the stay, but the hotel isnt close enough to the Disney parks OR cheap enough to make up for how run down the rooms are. Side-note: I also hated that the breakfast plates offered were styrofoam -- arguably the worst plate material on planet Earth. Service was fine (nothing noteworthy there).
Name: M******* H*****
Date: 2024-02-28 19:07:55
Rating: 4
Comment: Convenient location near Disneyland. I had a problem with my first assigned room, easily corrected by staff and moved to a different room
Name: C**** M*******
Date: 2024-02-27 03:27:52
Rating: 2
Comment: I cant give a better score at this time. Went for the first time this past weekend and some parts were okay and some were not. As a travel advisor, I recommend and send many many people here because of the amenities, location, specials and price. I try a new hotel everytime I travel and this time I chose Homewood Suites. At first glance, I was impressed, hotel clerk was very nice, lobby was nice and clean and check in procedure was quick and easy...now to the not so good parts. Hotel needs some renovations which by the way I heard it was happening later this year, yayyyy! When we got to the room, there was a gray plastic dog figurine on the floor, hummm, my thought is, how well was the room cleaned if this was still on the floor! Then to take a shower, she shower handle kept slipping so if you were taking a bath, no issues but if you pulled the tab out so the shower head turns on, then the handle falls down and you get scorched with extremely hot water. If you move the handle back to the right temperature position, it will fall immediately so you literally have to have a colder shower or a scorching hot shower unless you hold the handle with 1 hand and wash with the other hand, this wasnt ideal or fun but had to do what we had to do. The beds were pretty uncomfortable and everytime you got in or out it creaked. The next day after all day at Disneyland, we tried to park but in one of the few open spaces left on the side of the building sitting down in the spot, strung out on drugs was who we called crackhead Willy, oh and he was shirtless, so we drove back to the front of the building, I went into the lobby and told them whats going on, they said would take care of it and acted concern...after all, the kids are young and we didnt feel safe, so they told us to park on the other side of the building where the pool is..ok, so we drove to the order side wasnt sure where to park and anything close was taken so I said, lets drive back to the other side, maybe the staff kicked crackhead willy out already and he was gone bur nope, willy was still there! So back to the pool side we went and now we have another crackhead, whom we refer to as crackhead Mike strung out on that zombie drug in the parking lot...how does my niece and I and 2 young children feel safe? We dont!! We parked where we could, waited in the car and were debating on what to do since the front door wasnt close..then, 2 cars pulled up with families and we got out of the car and walked quickly to the front lobby and as we were walking past lobby to the elevators we said there was now a crackhead in the other lot, ohhh really is the response. My niece was NOT happy. She said they were still trying to find the original guy, I asked how could anyone miss him, he is still there and its not a good look and definitely not safe amd mentioned maybe they need to do a parking lot sweep every hour, just a head nod is what we got. The next morning before checking out, I went to the front desk and spoke to the morning staff, told them my displeasure and that it didnt seem anyone took anything that was said seriously. Told them I think that this would be a hard place for me to recommend to my clients. On top of this, there was no blow dryer in the room they stated there should be and I told them I will not be charged for a missing blow dryer. All in all, my experience was not ideal or magical, I felt like I was not heard and if anything, I should have been comped at minimum for parking. This is disappointing to say the least that I didnt have a better experience and a better handling of the issues I brought up, Shame on Hilton and Homewood Suites, do better!
Name: L** A****
Date: 2024-02-26 00:47:11
Rating: 5
Comment: Thank you Maria A. You made our stay with our family one we will remember. It is always nice to come across individuals who take pride in their work in what they do. Maria did a spectacular job in maintaining our room being clean, while putting a smile on our families face!.I would definitely go back here again.Thank you for making our stay one we will remember Maria A!!
Name: R***** K*****
Date: 2024-02-15 10:34:06
Rating: 3
Comment: Very average property compared to the tariff they haveBreakfast is almost nothing. Same every day. Pork mostly. Never chickenHave to request for hot milk or hot water🤔🤔For vegetarians, its almost nothing, except cornflakesAnd better be in time, they close sharp at 930! That is punctualNo in room service of anythingHousekeeping is BAD. Even after asking no one comes.Overall, a very average experience
Name: A****** W****
Date: 2024-02-11 15:13:41
Rating: 4
Comment: Staff is very kind and helpful. Not exigent but great if you just need an affordable place to sleep while going to parks
Name: T***** H****
Date: 2024-02-10 22:15:49
Rating: 1
Comment: I’d like to start out with sharing I rarely leave a poor review. This hotel is deserving of a poor review.Walking into the lobby was full of a perfume/flower/chemical smell. Almost immediately my skin, face, eyes and throat were itching. I started to have a tight wheezing cough. Another customer was checking in and taking awhile. I told check in personnel I’d be waiting outside, they acknowledged. Multiple staff present, no one extra checked customers in.Staff assured me the smell was only from the freshly cleaned carpets, the upstairs would not smell. We pre paid for our room, I figured might as well try it out. Afterwards they informed us the elevator is broken, we’d need to use the back door and back elevator. The parking for handicapped accessible spots was limited. We parked and made the long walk down the hallway- smelled of urine but better than the chemical smell- short lived as they were cleaning the hallway carpet. Knowing how difficult it was the breathe in the lobby scared me for the long hallway of not breathing without coughing and tight feeling.Getting into our room, it was not well set up for a small wheelchair to fit. Going into the bathroom with limited grab bars around the toilet. Saw the shower had grab bars, but the edge of the tub was raised higher than normal, the tub required me to step up as well as combat the raised edge. No seat or chair for accessibility. The front desk was kind when we informed them we will not be staying. It wasn’t safe for our family member nor was it safe for my breathing. The hotel next door was more than accommodating and very safe for wheelchair users.Still waiting for my refund.
Name: D**** B*******
Date: 2024-01-27 15:52:53
Rating: 4
Comment: Homewood Suites by Hilton Anaheim-Main Gate I had a mixed stay here. The hotel is being renovated, so the main Elevator was not operational (and will not be for a bit). All Guests must use the back Elevator (the Hotel is designed as basically a very long bowling alley style). So park in the back parking lot for easy door access to the Elevator. There was a very serious Security lapse in my stay. Initially when I check in online and selected my room (prior day) it confirmed tue room, I arrive and nope!! That room was “out of service”………. So I got stuck in whatever room was left on whatever other floor was not selected by everyone else who checked in too. I’m a top level member, not a good start at all. But the worst and a very serious issue was that Maintenance did not latch my door when they left after the room I ended up with had a non operational Refrigerator…….. maintenance came out (it was late when I discovered that neither the freezer nor the refrigerator were cooling despite the fan being on in it). So when in the Morning when maintenance came to replace it, the person who last left the room did not bother to check the door, and the safety latch was open keeping the room wide open!!!! If they were trained to always (100%!!!) check and pull the door to make sure that it is latched whenever leaving someone’s room, that was a critical error……. I was at a Music Conference and easily could have had multi thousand $’s worth of equipment in my room there WITH THE ROOM DOOR CRACKED WIDE OPEN! Not ok!!!!! Management handled it professionally though.The rooms are being renovated as they are quite dated, but are clean. The hallway carpet has Elden it’s better days and will be replaced in the renovation I’m sure. My Suite was very quiet, no outside/adjacent room sounds were heard.Staff in the breakfast area was great! The food was also very good and fresh. Server Jinga was outstanding.I invite you to follow my reviews - I have over 70 Million views to my reviews/review Photos here on Google. I travel Worldwide.
Name: M******* T******
Date: 2024-01-26 02:30:16
Rating: 2
Comment: Probably the worst hotel I ever been in 43 years of traveling. Staff is the best and they should be hired by other hotel
Name: T***** H*****
Date: 2024-01-23 16:58:31
Rating: 5
Comment: Have stayed at this hotel several times, rooms are very spacious if you have kids, beds comfy. Staff very professional and friendly. Breakfast has options everyone
Name: M****** S********
Date: 2024-01-22 17:46:36
Rating: 5
Comment: Fantastic...Check-in was quick, smooth and friendly!Kudos to Amy T. She was very helpful and personable!ALL staff members that I encountered were friendly and helpful.Room, actually, the suite was spacious and very comfortable, complete with full kitchen.The property is very dog friendly and they have a large open dog area on the far west end of the building. If fenced, it could be construed as a dog park.A couple of blocks south of Disneyland, yet still very convenient to everything in and around the Harbor/Katella area.A generous complimentary breakfast buffet is served daily.Regardless of the brand, Hilton properties are always worth the patronage!
Name: B***** C********
Date: 2024-01-21 17:14:22
Rating: 5
Comment: We loved our stay! Great family friendly hotel! Short distance to Disney took a Lyft for $10 lots of stuff walking distance pizza, brewery, Target! Breakfast Buffet was great as well as Wednesday Social! Heated pool and hot tub! would definitely recommend!
Name: A*** P*****
Date: 2024-01-17 05:24:25
Rating: 1
Comment: On vacation with the family, booked 2 rooms and we were told we would be near each other or at least on the same floor. We understood we couldnt be guaranteed an early check in but one of our rooms was ready and we were told the other room would be ready by 4 and we asked again if the rooms were close and we were told they were. Turns out when we went to check into the other room it was on the 5th floor while the other room is on 3rd. We were able to move from 3rd to 5th only to find out later that night that the pull out bed was completely busted at the head of it and it was unusable. Have to choose to sleep on the uncomfortable couch or the floor. There was also no blankets left in the room for the pullout and when I called the front desk with the cordless phone it dies as soon as they picked up. DO BETTER!!!
Name: A****** E******
Date: 2024-01-09 12:35:16
Rating: 5
Comment: Had someone cute kitty 😺 come up to me sp cute pink shirt meowing well all I want is for her owner to come I got her please she so cuddly who ever cant this is Im frm out of town Ill try n keep her tell I leave not long Im here just 1 or 2 day she is clearly lost n cant find her way home sucks wish this never happens I hope you find ur cat called here princess over her shirt Ill just say kitty since I dnt really knw her name
Name: v********
Date: 2024-01-06 07:50:39
Rating: 1
Comment: Cleanses of the hotel I look like they did remodel some parts of the room, like the kitchen and parts of the bathroom somewhat. so things appeared to look like they were sort of clean, but our second time when we got home from that resort, I normally make tea for my children at night went to open the cabinet to get a coffee mug, and it was molded in the cup and dirty inside I turn my stomach inside out. It was extremely disgusting to say the least. The sheets were definitely not white, but a cream color. Maybe they need new sheets all around and they smell a little funky as well. Specially the comforters.bed and our bedroom was soft, although not very clean as far as the sheets go didn’t seem that clean. The bed and the pullout couch was the worst as ever seen you can feel every single spring on the bed. I felt so bad for my kids, although I did speak to a gentleman in the hallway and he sent me some blankets and things of that sort to put on there, but my daughter says she did not want to sleep on the bed because it was extremely uncomfortable the night before but they did try, I don’t blame her so terrible and I did ask her if she went to sleep with us my son did so we all share one bed because the pullout couch was not even worth it because a bed. It should be thrown out and replace as soon as possible. If so terrible maybe as long overdue it has to be replaced.as far as the breakfast, it is included, but I don’t know if you even want to give it a try. It was terrible worse I have had a hotel yet we look forward to the free breakfast is one free that the kids can have ourselves specially when you’re going into the park, but it was the worst ever like they didn’t even try, it was a short lady I believe she was the manager for the Kitchen Staff 👩🏽🍳 not very pleasant I mentioned to her that festival if there’s any more oatmeal it was 45 minutes before the breakfast service was over. She told me that she’s not going to make more oatmeal for 10 minutes and I said but I got here a while ago and it was never here and she said I just took it out and I said well I’ve been here waiting, and, I have not seen it yet later on she did say that she can’t make oatmeal for us. It takes 30 minutes and the services already going to be over. I am a cook/chef does not take 30 minutes to cook. The baked potatoes were terrible didn’t even go the extra mile to put salt and pepper on the potatoes. They just slice them up and stick them in the oven, everything was just so terrible. They didn’t even care just because something is included. You still have to treat it with some kind of dignity and they couldn’t even do that without booking the Homewood suites on the other side of town that was the first location we went to and he said I know you booked the main gate entrance that he said I knew that I was in for a awakening. The home was suites on the other side of town seeing a little bit more up to where we normally stay cleaner friendlier more inviting this one definitely not the case.
Name: N****** H****
Date: 2023-12-29 02:59:50
Rating: 3
Comment: The rooms need an extreme makeover!! Dust and dirt on the walls and ceilings. The bathtub paint is chipped. The room and hallways had a wired smell! The appliance was updated. The staff was very nice and accommodating. Parking was okay when returning back at night we would see guess smoking about 20 feet from the back door. So the smell of cigarettes would linger into the first floor all.
Name: M******** S********
Date: 2023-12-28 02:43:38
Rating: 3
Comment: The room has stains in the back frame also stains by the couch and for the bed and has a rip on the couch. Also dents in the walls and the tub has some cracks in it and looks like that the room that I stayed at looked that it did not been clean before I came here
Name: G*** H********
Date: 2023-12-25 03:34:51
Rating: 5
Comment: I want to express my most sincere gratitude to all the Homewood Suite employees, for the great service they provided for my parents and I during our 8 days stay but I personally want to thank Hassan Torres and Jigna Patel for their professionalism and great service that made us all feel so welcomed and comfortable every single time we needed help.Thank you
Name: E***** W*
Date: 2023-12-22 00:12:37
Rating: 5
Comment: Comfortable, quiet, clean. Breakfast was top notch. Front desk team couldnt be beat! Free parking would be nice but we cant have everything!
Name: B****
Date: 2023-12-21 22:36:17
Rating: 5
Comment: The staff were beyond amazing❣️The full warm breakfast is a must to get your morning started for our 9mile walk per day at Disneyland and grab a banana for a snack later. I feel the rooms are a mini home with all the necessary extras for our trip. Whatever you need they are quick and kind to assist you with.
Name: A***** D***
Date: 2023-12-21 08:26:39
Rating: 1
Comment: Our stay was from Dec 14th to Dec 17th 2023 upon arriving at 3:00am lady wouldn’t open the door and kept yelling at me from her desk asking me if I had a reservation to which I shouted yes and continued to ask me three times cause she couldn’t hear. It was cold outside and had my kids sleeping I shouted at her to open the doors cause I wasn’t gonna communicate by screaming. I called multiple time to let them know I was gonna be checking in late. 1.once we got yo the room it had a very strong smell like a mix of humid, mold and cigar. 2. Carpet had big stains. 3 towels were dirty and had hair. 4. Bed sheets were dirty, old, had stains, hair and had a smell. 5. We asked to get new bed sheets and pillow cases at 3 am the lady didn’t seemed happy to bring it. They don’t know how to act profesoral she forgot the pillow cases we ran out the room to catch her and let her know and she was shouting you didn’t ask for that arguing from the other end of the hall. At 3am!! Not to mention the sheets were ripped looked very old yellowish even tho they were white. 6. In Three nights we never got the room cleaned even tho the lady told me it was on the list to clean the next day. Our trash was not emptied out in 3 days. 7. Bathtub was so dirty we put a tower inside the tube to shower and did not use a single towel. DID NOT HAVE A NICE STAY. IF YOU LIKE CLEAN HOTELS I DONT DONT RECOMMEND THIS ONE.(see pictures attached)
Name: C**** N******
Date: 2023-12-12 20:52:05
Rating: 5
Comment: This was the perfect place for my daughter and I to stay while visiting Disneyland. It was comfortable, and had a nice little kitchen and all the items a family could need for a stay. I will definitely re-book when we visit again.
Name: M****** M
Date: 2023-12-06 00:37:10
Rating: 1
Comment: We were horrified that this hotel is considered a Hilton. The hotel has water damage and a mildew smell the moment you walk down the hallway.Pieces of the signage in the elevator were duct taped on.In the room, the pull out couch had rips in the cushion and the bed frame was broken. The sink did not drain.There were holes in the wall.
Name: J**** A***
Date: 2023-11-29 22:06:49
Rating: 5
Comment: What a great experience I had at the hotel.Upon my arrival the person at the check in counter (Brian) informed me that there were no rooms available as he explained that over 169 guested had all checked out that morning. Brian then let me know that it would be about 40-45 minutes before it would be ready, he offered me a beverage and a nice chair and a movie to watch until the room was ready. The breakfast is also wonderful. I would recommend this hotel .
Name: A****** C***
Date: 2023-11-25 07:34:12
Rating: 4
Comment: The place is very kid friendly, and the breakfast was a plus. They serve different breakfast options each morning and also will post the breakfast menu for the week right when you walk in. There is a Target right across the street that made it convenient for our 7 days stay. I would give this hotel a 5 star on all, but on our fifth day we used the laundry for the second time and a heavier set employee/manager made us feel uncomfortable just standing there waiting for us to gather our clothes. Giving us cold answers and not wanting to have a conversation at all. Other than him, all the employees were great. Nelson even sang happy birthday to my 5-year-old that brighten her morning that day. We will defiantly stay here again and will recommend this hotel to our loved ones.
Name: V****** R***********
Date: 2023-11-12 07:24:51
Rating: 1
Comment: Stayed 11/10/2023 to 11/12/2023. The staff is nice and helpful. Upon arrival our room toilet did not work had to call maintenance and they fixed it right away. The second night came back to bugs in the room. I can probably attribute it to there was no room clean. Unsure of where the bugs came from. According to front desk the hotel was sold out this weekend and unable to move. I will not recommend this hotel to anyone. It will be the last time we book this hotel.
Name: K**** K*****
Date: 2023-11-09 23:37:43
Rating: 5
Comment: Our family stayed at Homewood Suites by Hilton Anaheim Main Gate Nov 3 & 4 2023. We were greeted by a friendly professional that made sure we had 2 suites next to each other. The rooms were clean and supplied with everything you could need. The thing that made this stay so special was the employees in the free breakfast area. They interfaced with all the guests and helped all the children make their waffles. It was so kind. The location allowed us to be parked at Disney in less than 10 minutes. You can’t go wrong choosing this hotel.
Name: W*** W***
Date: 2023-11-07 16:37:52
Rating: 5
Comment: This was my first booking . The hotel is really nice, unexpected. Room was clean with a huge room and kitchen. Awesome breakfast. Reasonable price. Staff are friendly. Definitely I will come back . Highly recommended.
Name: J****** L****
Date: 2023-10-28 14:27:28
Rating: 4
Comment: Nice hotel with free breakfast and weekly social events. Everyone was helpful and friendly. It is just far enough from Disney to not be overwhelming.
Name: C******* R*****
Date: 2023-10-24 14:36:37
Rating: 1
Comment: Completely outdated.Elevator numbers for each floor taped up with red tape.Elevator has temporary permit.Fan in bathroom doesnt work.Wall peeling in the showerDrain of shower covered in crystallize somethingFood for breakfast was not edible; eggs covered in salt and water, looked like rehydrated egg, sausage over greasy, none of my kids of various ages liked the food and they are used to eating public school lunch, not 4 star restaurants. So this was even worse than that.Dresser drawers didnt close unless rails are blocked with something.Large metal panel in room, missing screws.Beds feel like you are sleeping on brick. Extremely uncomfortable. Not suitable for guests.Pull out couch bed, ancient spring bed, not even comfortable for my 10 year olds to sleep on. They chose to sleep on the floor instead.Toliet handle sticks. Toliet kept running.
Name: P**** G*******
Date: 2023-10-20 05:19:03
Rating: 5
Comment: We stayed from 09/28/23 to 10/02/23The room was clean upon arrival, the staff was always nice and courteous, we request extra towels and 1 blanket and they promptly sent someone to the room with everything.Location is just perfect, close to some restaurants and a Target. There is a shuttles that passes every 30 minutes to get to Disneyland, I think is like 6$ per person.Breakfast at the hotel was also a great plus. Well definitely stay again and recomend to our friends and family.Big shout out to Jigna, Starla, NelsonLaura and the staff at the front desk.
Name: M***** A*****
Date: 2023-10-19 22:57:14
Rating: 5
Comment: This is a great place to stay if you’re going to Disneyland or anywhere around the area. The customer service is phenomenal and breakfast is awesome.. this is where we will stay every time we go to California .
Name: M***** S*******
Date: 2023-10-12 05:02:48
Rating: 4
Comment: We had a wonderful experience with the hotel! First off, the breakfast is AMAZING. Each day is a different selection of hot foods, with the standard cold options. There is plenty of seating/tables and the breakfast team of staff is so friendly. They remember who you are and always say good morning and have a conversation (Laura G. was absolutely a favorite of ours to see each morning). The room was clean and spacious, with 2 big closets and a dresser for clothing. It was great having a full kitchen and living room. Housekeeping kept an eco-friendly standard schedule unless you call them with a need. The pool and hot tub are nice and in a secure locked fenced-in area. There are chairs & loungers by the pool, and towels are typically stocked during the day (if there were no towels when we went in the evening, we would notify the front desk and housekeeping would stock it within 5 minutes). Parking on the property was $25 USD per night. If you are planning on doing the Disney parks, this hotel is just an 8 minute drive away. The hotel description does say that it has a shuttle ... but its actually just a city bus that comes to a different hotel down the street, and you can take it for $6 USD per person. The hotel also has several restaurants and shopping centres around the property.
Name: C******
Date: 2023-10-06 20:55:52
Rating: 5
Comment: Rooms where nice and clean on arrival, hotel staff was great. Breakfast didnt have a variety day to day really but was still very good overall. Would definitely recommend staying here if visiting disneyland and you need a bigger room without spending $400+ per night.
Name: R*** H*****
Date: 2023-10-02 14:31:00
Rating: 4
Comment: The hotel is aging, and not like fine wine. Our room had a bit of a cockroach problem which to the hotels credit they did try to rectify and it did get better as our 2 week stay went on. Beds were getting old as well. On a very positive note, all of the hotel staff was awesome. Front desk staff as well as breakfast staff were so kind and caring. all of the common areas and facilities were well maintained which is good news.
Name: t** P**** M****
Date: 2023-09-20 15:58:11
Rating: 5
Comment: This hotel has many options in rooms, the employees here are excellent, including the breakfast staff. The breakfasts are great, delicious, hot waffles very often, fresh fruit (would many request some pineapple and cut up fruit, please?). But the breakfast are delicious and the staff is extremely helpful and nice. Namely, Jigna, Skye, Bryan, Gabriel, Nelson and Flower were excellentThey are friendly and helpful and take the extra step to help. The beds are comfortable and I like the black out crtains for nighttime. I do recommend this hotel.
Name: L**** W****
Date: 2023-09-20 03:05:52
Rating: 5
Comment: Room was clean and comfortable for the several days we stayed. Shuttle to Disney parks was right down the frontage road. Breakfast was fresh and was a bit different every day.
Name: G***
Date: 2023-09-20 00:59:42
Rating: 5
Comment: We stayed from September 8-10 2023We really enjoyed our stay here. The staff at the front desk/ cafeteria/ maintenance were amazing and kind! Room quality and the layout was nice. The food in the cafeteria was good. Everything was clean. Everything and everyone was great all around! Would definitely stay again.Also, just wanted to brag a little about one of the staff members, Hassan Torres, he just went above and beyond making sure that we had a great stay!
Name: M L
Date: 2023-09-17 17:04:35
Rating: 3
Comment: Manager nightly gathering was only on one night a week when the message says it is nightly. Everything seems very worn down. Back of the doors dirty, plug ins on bases of lamps dont work to charge. Plug ins on walls feel like the whole plate would come off when unplugging. Cable was out a lot for TV and internet would drop a lot even while just sitting in the room. Showing movies in the lobby that we couldnt get in the room was discouraging to the kids. Ottoman was burned looking and very beat up. Only one remote for 2 tvs in 2 seperate rooms. Closet doors wont close, dresser drawers roll open and have to be propped closed. Rooms very loud only had somone on one side of us but could hear conversations clearly. No safe in the room and no privacy hanging to do not disturb, maids entered even when I asked them not to come in the room if we werent there. Laundry room had only 1 working washer others were all out of order.
Name: M****** R***
Date: 2023-09-10 01:40:15
Rating: 4
Comment: The rooms are so big! Its definitely outdated and needs some improvements. There was black mold around the shower nozzle. Water pressure was not good at all, took so long to take a shower.Staff at front desk was so nice. So was the staff at the free breakfast area.I did call to get another blanket and we never got one.Location was next to nice restaurants and a Target!Bed and pillow comfort was not great.They do have a shuttle that goes to Disney!
Name: D***** K**
Date: 2023-09-09 17:36:45
Rating: 5
Comment: This place is amazing! I have to say its because of the staff. Location, yes, perfect. The swimming pool, yes, perfect. But its the staff that goes above & beyond, every day, every shift. When you have a request, they handle it with ease. When I checked in, for some funky reason, credit card = denied! Theyve allowed my caregivers CC to pay for the room.Thanks to all @ Homewood Suites Aanheim Main Gate for going above & beyond & allowing your staff to do so too!
Name: D**** D* B***
Date: 2023-09-02 08:59:17
Rating: 4
Comment: The rooms were nice enough. My stay was for three weeks. For the most part it was quiet. Just understand that if you come here in summer, the place is filled to the brim with families.Breakfast is pretty decent. The dining area is quite large. There are several cereal options, oatmeal, eggs, and either biscuits & gravy, bacon or chicken tenders. If youre a solo traveler and want to get ahead of the crowd, Go to breakfast between 06:00 - 07:30. TRUST ME! Otherwise, youre going to be fighting for space with a LOT of noisy families. If I can make one suggestion about food: maybe try something else other than chicken tenders. They looked a little anemic.I wish I could have enjoyed the pool during my stay. But, when I had the opportunity, it was always overrun with small kids invading the place. I think the pool and spa area should have the final two open hours be strictly 18+. Adults want pool time too.Overall, I would stay here again, maybe not in summer, but definitely another time of year.
Name: M****** A*****
Date: 2023-08-25 12:53:18
Rating: 5
Comment: Stayed here with the family and we love their pool and hot breakfast buffet. Everyone we met were really friendly. We will definitely come back soon.
Name: L***** D*****
Date: 2023-08-25 08:21:43
Rating: 3
Comment: Rooms are OK for few days of stay. Supplies were not properly filled, we came back late to the hotel found out body wash were not refilled. We requested for refill had to wait for so long due to less staff working at night. Sheets are obviously old not comfy.
Name: A***** C
Date: 2023-08-17 22:23:15
Rating: 4
Comment: We stayed for 1 wk. The location was perfect as I have family that live 7 minutes away. We stayed in a room with 2 queen beds and a separate room with a pull out bed and full kitchen. We shopped at Target (too expensive) I recommend the Mexican market that is close by. They have a bakery with fresh Mexican pastries. We stayed on the 7th floor. The complimentary breakfast was wonderful. Laura the supervisor was always welcoming and friendly. Your staff was extremely fabulous as they were all so welcoming and friendly. Your breakfast staff were on point as they were constantly clearing tables and making sure everything was clean and freshly stocked. My favorite was waffles cooked by Nelson. I want to mention Flower who came over to chat as well as a few other ladies who were so friendly. The front desk staff and housekeeping were also wonderful and very accommodating when we requested towels, Kleenex and paper towels. The hotel was extremely clean. My only comment is that it needs updating as there are some cosmetic issues. The water pressure is low and the halls could use better lighting. The ice machine on our floor did not work (7th floor). Overall, we will visit again. The location is very easily located to stores, restaurants and the 22 Highway which runs east and west. Thank you to your fabulous friendly and warm staff that truly made us feel welcomed.
Name: S****** D************
Date: 2023-08-15 17:32:15
Rating: 3
Comment: This is a convenient location to stay near Disneyland, but the property is in need of repair and maintenance. We found stains on the couch, furniture was dented and scratched up significantly, and the room and halls had a stale odor. The hotel management/franchise owner needs to do a better job of upkeep because this property is not living up to the Hilton brand.
Name: D**** Y****
Date: 2023-08-12 04:49:29
Rating: 1
Comment: I would not recommend staying at this location. I was surprised by the condition of our room, and not in a good way. The bedding is uncomfortable, the comforter is thin and had holes in it, the pillows were terribly lumpy, the mattress was springy and uncomfortable. The bathroom was rusty and the toilet flushed half the time. We saw a roach and spiders which made us nervous to fall asleep. This is not the standard I am used to for a Hilton property. A Motel 6 would have likely been a better experience. The staff was friendly and did their best, but this property needs to be updated or sold to Super 8.
Name: C*** M
Date: 2023-08-07 17:44:40
Rating: 4
Comment: I had to work remotely from the hotel room and it worked great. Within walking distance of food and stores. I was there for a week while my partner attended work conferences. We had a refrigerator, plates, silverware, glasses, dishwasher, oven, microwave. It was very nice, felt like a home. Nice Breakfast too!
Name: j***************
Date: 2023-08-03 03:07:01
Rating: 1
Comment: ABSOLUTELY HORRIBLE! SAVE YOUR MONEY AND SAVE YOURSELF A HASSLE.As soon as we checked in we noticed something was off but gave it a chance. PHONES dont work. TOILETS DONT WORK. We used the toilet and it started stalling and water was not going down. An hour later when my son used the toilet it flooded the room! I have asked and asked to be moved rooms and nothing! We are still here stuck! Paying to have a flooded bathroom and having to go to relatives homes to shower and use the bathroom THIS IS HAZARDOUS FOR MY CHILDREN! Absolutely RIDICULOUS !! PICTURES TO FOLLOW!!
Name: B***** B****
Date: 2023-07-30 02:01:15
Rating: 3
Comment: It is what it is. This is a favorite of families visiting Disneyland. The premises are filled with kids, and the rooms show the wear and tear of an entire family in a single room for a week. For business, I recommend a 1st floor room to make in and out as easy and quick as possible. The included breakfast was a no-go for me because there was nowhere to sit, even at 06:45.
Name: B**** E*******
Date: 2023-07-21 06:33:18
Rating: 4
Comment: Room was nice, but the beds & pillows were very low quality. Breakfast buffet was nice but not great taste. Laundry facility was dirty but low cost.Target across the street was awesome AND the ART busses pickup out front was perfect.
Name: A**** A***** A******
Date: 2023-07-18 21:46:06
Rating: 3
Comment: The stay was perfect for one or two nights max. The mattress, pillows, and couch were broken down and ready for replacement. The shower and sink drained slow. The room was surprisingly clean. We had a great encounter with Nelson during the complimentary breakfast. It wasn’t a terrible stay but would not have been comfortable for more than 2 nights.
Name: W****** W*****
Date: 2023-07-15 19:56:46
Rating: 1
Comment: I stayed at this location from out of town thinking it would be like the pictures . It was a horrible experience, we were harassed by homeless people walking to our vehicles. Homeless people were in the trash can all day and night even using the restroom in it. The rooms stink and are very old. The tv has no option to rent movies. This place is a dumb. Not one of the Hilton family would ever stay here. Will not ever stay here again and will not advise anyone traveling with family or Alone to stay either. There is no security and the front desk is rude. There seem to be several live in residence that treat the hallway as their front porch with the doors open and music going.
Name: V********* R******
Date: 2023-07-09 02:25:42
Rating: 1
Comment: Rooms and hotel are very rundown and old. Terrible experience we had to face.. Very poor customer service... staff is rude, not friendly, noy helpful, or even doing their jobs properly.... I wouldnt give any stars for the services we have received..weve booked 2 rooms with 2 queen beds in well advanced. When other family (mum+son) entered in the room, the room didnt have 2 beds infact there was just 1 double bed and 1 sofabed, which was so old and rundown.. my son felt like he was sleeping on Springs the whole night. I requested a room change, and they said the hotel is fully booked, so that can be done the next day..2nd Family and room experience:2nd was ok but very old and weird smell was coming from bathroom.. we thought we were going to have 2x queen size beds, but the beds were double beds anyway its ok with small children, but 2 adults cant sleep comfortably on a double bed.. so we parents had to sleep separately with each child.. the blankets on double bad were single size.. and pillows were not even full size, only 1 full-size pillow, and the other was half size square!!The next day we found that they charged us for car parking while we didnt have any cars or using their parking.. we had to sort out a refund, which was a bit time-consuming again..We booked a room service but no room service was done till the late afternoon after another reminder then we left for the Disneyland.. after we came back at night, we found our bathroom sink all clogged/blocked with dirty black water.. i rushed to reception for help.. again no help!! they bluntly told me we dont have room service staff it can be done tomorrow morning.. next day nobody came till i reminded again... we left for Disneyland and returned in the evening.. when we came back i asked the reception staff that the water blocked issue has been resolved yet. They said yes its fixed and cleaned the bathroom and sink.. when we entered the room and checked the sink.. It was as it is and not cleaned, so they simply dried the flooded water only, but the sink and floor were just dirty and as itnis..We were traveling from all the way NZ to LA for the Disneyland visit.. Disneyland is about 10 minutes away. Breakfast was given and was ok.. They need to train their staff and get the full renovation done.. we will never visit the hotel ever again and WARNING all foreigners to be aware and dont believe in their pics on the internet..
Name: T**** W*****
Date: 2023-07-01 06:10:47
Rating: 1
Comment: Terrible hotel, don’t book!We booked a month in advanced, prepaid and got confirmation. After driving 14 hours from out of state, we arrived and were told for reasons (not adequately explained), they were overbooked and would have to cancel our reservation! No prior notification given. They also refused to attempt any kind of alternative accommodations. They simply issued us a refund, and sent us on our way. Now we are left scrambling to find a vacancy on short notice on 4th of July weekend, at much higher rates than what we reserved ahead of time. Incompetent staff, no humanity. Don’t start your trip off with a nightmarish scenario like this! Book elsewhere.
Name: S***** W********
Date: 2023-06-29 02:24:39
Rating: 4
Comment: Rooms are worn but clean. We had to stay here last minute, due to unfortunate circumstances. The staff are awesome. Great buffet breakfast, good location, awesome pool. Overall, its a great atmosphere.
Name: K*** C****
Date: 2023-06-26 13:03:22
Rating: 3
Comment: First night our rooms air conditioning was broke and they had to put in a whole new unit . We have a service 🐕🦺 and they would clean the room while she was there which is totally okay, but then we leave for four hours and tell them we need it cleaned and they still dont clean the room. The breakfast sucks 😔
Name: A****** L*********
Date: 2023-06-23 18:26:59
Rating: 1
Comment: Our fist room looked like it was a mess, unmatch furniture, chipped table.. 2nd room a little better but still chipped furniture, and the floor in kitchen area was ripped. We were very disappointed with this hotel. Then ice bucket in room but no ice, to be found in hotel..Had to ask for towels 2 times in one day and still didnt get enough. Phone in room didnt work so had to go to dest again to ask for towels... this hotel location is far from any homewood suite we have stayed. And we paid 900.00 t change for 4 nights. And the rooms look like a motel 6. Only thing that was decent was the breakfast. And it didnt offer any wheat bread or much fruit, but it was decent... We will never stay there again..
Name: K******** B****
Date: 2023-06-13 04:09:56
Rating: 5
Comment: The customer service is great! I had an issue with billing, but it was sorted out attentively and in a timely manner with the general manager. The breakfast area is delicious and the staff goes above and beyond to make you feel comfortable. Nelson really made our stay memorable with friendliness and conversation. The hotel is in a perfect location surrounded by many restaurants and very close to Disneyland. I would definitely stay here again!
Name: R********* P****
Date: 2023-06-02 07:19:30
Rating: 1
Comment: I recently stayed at this hotel and unfortunately had a very disappointing experience. The cleanliness of the rooms was subpar, which made me uncomfortable during my stay. Additionally, the staff’s attitude was quite rude and they showed no effort to acknowledge or assist guests. The breakfast offered was not up to standard and the dining area was extremely messy. Considering this hotel carries the Hilton name, I expected a much higher level of service. I hope Hilton reevaluates its association with this property, as it falls short of their usual standards. I would not recommend staying here unless improvements are made.
Name: J**** S********
Date: 2023-05-31 15:17:59
Rating: 3
Comment: The hotel was fine and we stayed a week for our trip to Disneyland but not once did they clean the room. We asked multiple times to housekeeping if they would come in and clean and not once. I even had to grab the vacume and do it myself
Name: J***** �***** A******
Date: 2023-05-27 06:18:53
Rating: 3
Comment: The staff was the best part of this stay. The bed was comfy and room was clean. But not the Hilton Standard that I usually enjoy.
Name: K**** F**
Date: 2023-05-26 18:49:37
Rating: 2
Comment: Just stayed there 2 nights. The hotel is showing its age. It needs a complete renovation. Rooms, elevator, hallways. The staff was good. The gal that was mopping the breakfast area was super nice, and is a great worker.
Name: F******** �***** A*****
Date: 2023-05-20 12:59:22
Rating: 1
Comment: Beware of the bedbugs!!! On our most recent stay out youngest daughter was bitten by bedbugs. We had stayed here before with no issues but not this time. We contacted the hotel and did not receive a response. Then we contacted corporate, and they said the local hotel is responsible for replying to us and they had no recourse. So as I have yet to receive a response from management I felt I needed to warn everyone. Our family will not be staying at this hotel any longer as they dont care about their guests. Keep your family safe and dont stay here as Hilton and Homewood suites refused to acknowledge the bedbugs in their hotel.
Name: S**** B*****
Date: 2023-05-13 13:17:33
Rating: 1
Comment: I am a diamond member, and there is zero chance I will stay here again. I reserved a 2 queen suite with a full kitchen. They took a standard room and forced a small kitchen to make it a suite. No where near the full kitchen suites in other Hilton properties. For a kitchen table they gave you one chair? Why one chair? Walls so thin I could hear the next room argue on tv channels. Breakfast was decent and we were able to find disabled parking with ease. Also furious I was upfront when making reservations that I had a service animal. They sent me an email asking if I wanted a high floor for fireworks I said yes, then at check in was told sorry you have animals you are restricted to certain rooms on ground floor no fireworks. They knew that in advance and mislead my family on expectations.
Name: M**** M***********
Date: 2023-05-02 17:00:42
Rating: 5
Comment: This was such a nice stay for our family. Very clean. The beds were super comfortable. The complimentary breakfast was wonderful. I really liked the little omelets and the fresh waffles. The staff is so attentive and polite. Excellent customer service!
Name: T**** N***** (******************
Date: 2023-04-29 17:17:07
Rating: 2
Comment: Not as close to Disneyland as expected. Rooms were not very clean. Service was horrible. We spent a week here and on several occasions when we requested more towels or any other requests such as room service, we either didnt get it, or it took several hours before they would get to us. Will not stay here again.
Name: C***** A*******
Date: 2023-04-17 17:42:35
Rating: 5
Comment: We took a family trip to Disneyland, which was a first-time visit for us. We stayed at a Homewood Hotel our first night by the beach and stayed here the remainder of the week. Ive never had a room with a kitchenette before so this was really nice! They had all the basic amenities of home in the kitchenette so we could prepare meals when we had time, or we could reheat leftovers from eating out. There was a full-size fridge, two burner stove, microwave, dishwasher, coffee pot, glass plates, glasses, metal utensils, serving utensils, liquid dish soap, and dishwasher soap, and paper towels. We bought food from a local grocery store, so we had food for the week to bring with us to Disneyland, as well as small meals to make in our hotel room. There were two separate rooms besides the bathroom area. The first room had a kitchenette, table, seating area with a fold-out bed and a TV. This room and the bedroom were separated by a heavy door. The bedroom had two queen beds with a nightstand between them, two full sized closets, and a dresser with a TV on top. One of the closets had extra blankets for the pull-out bed in the other room. But it didnt have pillows. The staff were great to bring us extra pillows for that bed. The blackout curtains overlapped nicely and didnt let in any light from outside. We set the fan to run continuously so the room maintained the same temperature the whole week, and most importantly, buffered the louder sounds from the room fan when it turned on at night. The room wasnt as soundproof or quiet as I wish it couldve been, but with the fan running all the time, it helped buffer the sound outside our room. The beds were comfortable, and the pillows were perfect! This is the first hotel Ive stayed in with pillows that werent too hard or soft or lumpy. After I got used to the hotel sounds, I slept well the rest of the week.Halfway through the week, the cleaning staff brought in extra towels, made the beds, cleaned the bathroom, and emptied all the garbage containers. I was so impressed by the staff! They were kind and helpful and took time to say hi to us on our way to or from our room as well as when we came into or left the hotel. They were very busy with breakfast and made sure fresh food was out, pancakes were turned, and dirty dishes were taken from the room to be cleaned. Usually, there are paper plates and plastic cups and utensils for breakfast, but here they used glass plates and glasses and metal utensils. It was nice to feel like we were at home. The dining area was spacious and clean, and there was a door to a really nice patio outside. We didnt use the outdoor pool because it was cold while we were there. We could see the exercise room on the 2nd floor from the driveway near the side door we used. It looked like it would have a great view from the large windows. We didnt use the equipment, so I cant add that to my review.The view from our window was nice with a tall tree near it. But, because Ive never seen palm trees up close before, the gardens around the hotel and Anaheim seemed spectacular and were well maintained.I thoroughly enjoyed our stay here, and if I ever get back to California, I will definitely stay here again! Id give the hotel 10 stars if I could, and I highly recommend staying here!
Name: A**** W****
Date: 2023-04-09 23:03:48
Rating: 3
Comment: Hotel was clean but our room was SO dusty, front desk staff leaves something to be desired, they barely even smile, and don’t seem to really care at all. Pool was a bit dirty, hot tub was gross - seriously needs to be cleaned. Janitorial staff were nice and social to visitors. Breakfast was good, lots of choice, but lukewarm at best. Location was decent, right across the street from Target. I recommend trying Oggi’s and Joe’s Crab Shack across the parking lot. There’s also a Starbucks.
Name: S*** S*******
Date: 2023-04-03 23:05:32
Rating: 5
Comment: We have stayed at three of the 3.5 ★ Hotels at this same intersection - each of them for 7+ days and I have to say that it is by far my favorite for many reasons. Everything...down to the linens and the coffee cups was just wonderful. The suite we stayed in was absolutely lovely. The sheets and towels are so comfy and soft! The breakfast buffet is included for everybody every morning and they offer so many options! Most days they had the Belgian waffle maker available to use with all the mix and toppings and fillings you could want so you get to have a perfectly cooked, super fresh, 👌 👍 wagfle (or 2...or3...it is. Buffet, after all......lol) omelets, meat, potatoes juices, plus all the basic stuff like bagels and coffee ☕️ is available all day in spots located all over the hotel...including inside your suite.What really sets Homewood suites apart from the Marriott Suites and the Delta is the kitchen. The other two dont even offer. Microwave in the room, but Homewood has a fully stocked kitchen. Stove, dishwasher, toaster, microwave, freezer, coffee maker, sink with a disposal and all the dishes you might need to prepare and serve your favorite dishes from home. It is so nice to cook while on vacation. And did I mention the DISHWASHER? SO cleanup is super easy.I cant wait to stay there AgainThanks for a lovely stay Homewood Suitea! We will see you again soon!
Name: f**** h******
Date: 2023-04-02 01:18:48
Rating: 5
Comment: The staff was very attentive and professional. Used texts to communicate with the front desk and Erika was quick to respond and quick to resolve any issue. The ART stop was just across the parking lot making trips to the park effortless and quick. Cant wait to visit again soon!
Name: A********* R*******
Date: 2023-03-09 06:32:11
Rating: 1
Comment: This was the worst hotel I have stayed at. The hallways smelled of old wet carpet mold. The rooms also had a musky smell. The table was broken in the room and barely was stable. The mattresses had numerous stains and some of the pillows had what looked like dirt on the corner. There was paint cracking all over and the room and the elevators looked very rundown. My friend stayed in another room and had a puffy floor to what I assumed was water damage. He also had a door that looked like someone punched it and it was covered over with paint. Very disappointing.
Name: L*** S****
Date: 2023-03-05 22:56:52
Rating: 4
Comment: Check-in: The room is a little aged but good overall impression. The kitchenette is clean and stocked. Issue on check-in: the TV doesnt work. Bad cable, no connection, and cant reach the front desk.Update: Wow! After phone shenanigans, hotel maintenance showed up FAST and fixed the TV. Its the little things . . .Down side: The hvac is noisy and buzzes, but it didnt keep us awake. The tub is worn, and the hot water wont get very hot, as I like. Breakfast is great for variety, but not exceptionaal quality.Up side: Towels, linens, beds, all very clean and comfortable. Hallways clean and carpet is newer, so no trip hazards like in some hotels. Furniture is clean and in good condition. Lobby is clean, bright, and airy. Personal are friendly and courteous.
Name: G*** H***
Date: 2023-03-02 22:41:09
Rating: 1
Comment: Let me start off with my room was definitely hunted. Me and my family experience some paranormal activity while staying here!This was my first and last time staying here.Staff was extremely friendly and reliable. Breakfast was also really good
Name: K****** L********
Date: 2023-02-26 01:03:08
Rating: 2
Comment: Hotel staff is accommodating they try their very best and the breakfast is really good. Other than that thing have not been great.1. Upon Dirty room with crumbs on floor and hair ( not ours on bathrooms sink, with tooth paste in sink) tags to new clothes were present as well( in common area). When they came out to wipe things down, the “ stains from being an old hotel” quickly came out.2. Sticky stuff on surfaces with cup rings etc.. ( wide them down and those disappeared as well).3. When I wiped down common surfaces the Lysol sheets where so dirty. (yes I took pictures to prove what I am talking about)4. Got locked out our room, due to door battery dying( never experienced that in my life and I travel often and stay in a lot of hotels).5. No phone cord to even use the phone in the room just a phone sitting on a night stand.6. Toilet not working properly.So, like I said, I wish there was a review for the amazing front desk that you have separately which I would rate off the charts but the poor quality and cleanliness of the hotel is overshadowing their light unfortunately which is why I gave it a 2 star review. I understand the hotel is older but man, cleanliness does not have anything to do with the age of the property.
Name: V**** G****
Date: 2023-02-20 20:43:47
Rating: 1
Comment: Save yourself and stay somewhere else. My parents stayed here this past weekend and here’s what they observed:1. The TVs didn’t work2. The showers didn’t have proper water flow. The drainage plug was dirty and didn’t seem useful for bathing.3. The breakfast was not up to Hilton standard. (I am a member and usually prefer staying in Hilton properties.)4. One elevator for all the 7 floors.5. Noticed that “hot” coffee for breakfast was being transported from the kitchen to the coffee jugs on the counter in a plastic water jug.6. They have a no cleaning policy for 3 nights.Please save yourself and stay somewhere else. This is not up to Hilton standard. Hampton Inn is cheaper and better. DoubleTree and Embassy Suites if you want more fancy.
Name: J** A***
Date: 2023-01-17 06:54:13
Rating: 2
Comment: Room was nice and cozy until everything went into a whirlwind of flooding and management trying to fix the issue twice. The room smells like microwaved fish and wet dog. Not sure how old this building is but it definitely needs maintenance and a little TLC. Please fix the pipes in room 121!!!
Name: �**
Date: 2023-01-15 06:09:22
Rating: 1
Comment: The room was outdated, dirty, and old. It smelled when we first walked into the room. The bathroom is filthy. The bed and the sheets are also very dirty, had to out my own sheets on top of it. The roofs on top of our beds were brown and yellow. The blankets and towels are dry and old. The AC would also just turn on in the middle of the night so it was hard to sleep. Theres marks and scratches all over the room and on the walls Don’t recommend to stay here.
Name: L S
Date: 2023-01-07 21:10:07
Rating: 3
Comment: Hotel is OK, but attention to detail is lacking and hotel is showing it’s age. When we showed up to our suite (we discovered:- 1 chair + 1 office chair for a kitchen table- no in room safe- no dishwashing detergent tabs (but there was liquid soap to wash dishes by hand, however)- no sink plug- 1 fork- no alarm clock (not that we use it for an alarm, but telling time is helpful)- no blankets or comforters on the bed or in the closets- light switches that do nothing- room service once in 9 nights- the weather was admittedly terrible so the condition of the pool & deck wasn’t great nor was it maintained while we were thereMy concern is that issues called down to the front desk required multiple calls and hours of time to get addressed. I mentioned some of these issues to the front desk before we left for the day, and 7 hours later nothing had been fixed. I think I’d pay more for a different hotel next time.
Name: C*** M*****
Date: 2023-01-03 16:51:26
Rating: 2
Comment: The worst Homewood Suites I’ve ever stayed at honestly shouldn’t be holding the Hilton flag. This hotel has clearly spent some money but only in the lobby. Upon first entering we felt very confident our stay would be great - plus who could argue the beautiful pictures on their website? Well, once you pass the front desk that’s where the adventure begins. For starters there is only ONE elevator that will reach all 7 floors. There is another one that’ll reach 1-6 but it’s clear at the end of the hotel. So once you wait about 30 minutes *sarcasm* the old, metal box arrives and the door opens. You step in and start to see the neglect by management and maintenance. The poster inside is missing so it’s just a empty frame, the elevator has about 25 lights burned out, and the sign illuminating the floor numbers is barely hanging on. We reached our 7th floor praying the experience would get better. We weren’t surprised when we stepped off and you could see the wallpaper peeling, the smell or moisture and/or musky scent in the air. Oh and the missing lights again which made you feel like you were stepping into the Shining. Finally, we made it to our room. Upon entry we quickly realized the hotel has an amazing photographer because the rooms were not as clean and modern as they make you feel. To keep it simple, the room is old and nothing is modern or fresh. The TV’s are old, bedding, towels, curtains are all old and worn out. Look around a little more and you’ll realize the wallpaper (yes, wallpaper) is peeling in places, light switches don’t work, phone doesn’t work and it smells wet. As a Hilton you don’t expect this - even with the oldest hotels. This was by far the worst Hilton (or even hotel) I’ve stayed in during my visit to Anaheim. The pros? There are a few. The mattress is comfortable, the water in the shower stays hot, the couch bed was comfortable. However, it’s hard to enjoy the pros when you’re worried about what you’ll experience next. What really set me off about this hotel is the staff. Reading reviews it seems like others had a completely different experience with the staff and I’m happy that maybe we just had the worst of the staff during our stays. However, on day 2 we asked for a blanket for the couch bed. Only one thin one is provided. The desk said one would be brought up shortly. We never received the blanket that evening. So on day 3 before heading to Disneyland we placed our trash and used towels outside (as directed) and then stopped at the front desk to ask for the blanket again. The lady at the desk asked if we would approve them to go into the room and drop off the blanket. I said of course, I expected them to. She confirmed this with housekeeping to go in and drop off the blanket. We never even thought about reminding them about towels. We ended up leaving and coming back sorta late to the hotel. Went to our room and realized they never brought another blanket NOR replaced our towels. So it’s 10pm and we have no towels. Since the phone didn’t work I went back down to the desk and had to wait for about 5 minutes for someone to come to the desk. When the gentleman came out I stated I was frustrated that we have no towels or extra blanket that we requested twice now. He confirmed my room number which was written on a sheet at the desk and tried to blame “liability” and that housekeepers don’t come into rooms when we’re not there. I said, this is a hotel right? He said well we won’t do it unless we have confirmation from you. I said I have them confirmation and heard the lady earlier today relay that message. He continued to try and make excuses for why the blanket wasn’t delivered. Finally I requested the towels again and left to my room. We did receive our towels and blankets finally. This hotel acts like they don’t know their industry - provide exceptional service. If you’re too worried about liability for your housekeepers sounds like you need new management to change the team. Unfortunately, I’m running out of characters but I’d recommend spending your money elsewhere.
Name: J***** M**
Date: 2022-12-30 19:26:57
Rating: 1
Comment: This was the worst hotel I’ve ever stayed at. When we got here our roomwas a mess and there was stuff in the bed and snack crumbs everywhere. The tv’s were unplugged and when half my family was at breakfast the fire alarm went off and it was telling us to evacuate and everyone was getting stuff and leaving and my family called us and said it was a false alarm and that made everyone mad. There also was hair everywhere in the beds in the shower and now all us are also worried we have bed bugs. Overall this was the worst place we could’ve stayed.
Name: K**
Date: 2022-12-29 19:20:08
Rating: 3
Comment: Location is great and the front desk, breakfast staff ( Nelson ) are super friendly and helpful but the hotel is old and needs some work done. We stayed at 712 and the room smells bad especially the shower. Please check the bathroom in 712 maybe water leaking behind the wall or moldy somewhere in there.
Name: J******* N******
Date: 2022-12-23 19:07:40
Rating: 1
Comment: I don’t know if the people previously just had a different hotel. This place was disgusting for what you pay. The food was absolutely the worst breakfast buffet. I don’t have high standards either, like I’ve enjoyed less rated hotels breakfasts. The waffles were not set up in a sanitary way, first of all. They also weren’t there for every breakfast. Fine. What was the every day items? Half cooked potatoes, and runny yet dry scrambled eggs and then old pastries, and your other typical continental breakfast items. What was the “specialty new item every day.” A rotation of extra scrambled eggs, overcooked and rubbery cheese omelet or ham and Chesse omelet… the bedrooms didn’t feel clean. The toilets needed to be flushed twice to work. when I booked the hotel it said Monday - Thursday they had an evening complimentary like snack and drink… well when we got there apparently that changed to just Wednesday. Okay. So on Wednesday we decided to try and go to it. It was chips, with nacho cheese and a tub of chili. It was the most pathetic display I’ve ever seen. Not to mention the stomach ache it caused my teens who actually ate it. I’ve been to hotels that offer this, and this looked like it should have been set up in someone’s garage. For 200 more I could have stayed elsewhere and next time we will. I will never book here again. Not to mention for 200 more we could have better security options, most hotels in the area you need a room key to get on the elevator, and here we did not. I don’t know why the vloggers I watch like provost park pass highly recommended this place. It was the worst hotel I’ve ever stayed at near Disneyland. And the drive to Disneyland is definitely too far and it’s way to far to walk. Should not be a good neighbor hotel. The only thing I liked about this hotel was a woman who worked there during breakfast, she was nice. Literally that’s it. Run. To any other hotel in the area for your Disneyland trip. (Family of 5, Christmas time Disneyland trip)
Name: A**** L***
Date: 2022-12-16 21:17:49
Rating: 2
Comment: This was the first and last time we’re staying at a Homewood Suites.Do not stay here expecting to sleep on a queen bed because thats false advertisement. We got a suite with two queen beds and they’re for sure full size beds. There is quite the difference between the two sizes and the lack of space on a full size bed is especially felt when you are sharing it with your significant other.This hotel is also clearly not cared for. The shower curtain rod was installed funny so our curtain didn’t close all the way, the doors are falling apart, the sliding closet doors aren’t even on a proper track and things are rusty. The hallway always had a weird, musky smell when we got onto our floor. A bottle of baby shampoo was left in the shower when we arrived so that gives the impression that the room wasn’t cleaned. One of the bed sheets was also completely torn but they still made the bed with it? So strange to me.It’s so hard to believe that this is a branch of Hilton. I’m sure there are nicer motels than this location.
Name: J*** A******
Date: 2022-12-14 19:41:46
Rating: 5
Comment: It was actually very nice. The rooms are great .huge walk in double slide walk in shower. King size bed fold out couch to a bed if needed. And the free breakfast was really good. Extremely friendly staff from the moment you walk in. Till you check out. If you have a chance stay here.
Name: S******* P***
Date: 2022-12-09 20:28:52
Rating: 5
Comment: My stay here was great! The receptionist were really friendly the rooms were spacious and beds were comfortable. I also enjoyed the complimentary breakfast. I definitely recommend this place for families traveling to Disneyland it is very close by. Overall an amazing stay!
Name: J***
Date: 2022-11-15 04:49:33
Rating: 2
Comment: Room was spacious but kinda raggedy. Definitely needs some TLC regarding the room details. I cleaned the tub and bathroom and still had stubborn stains that wouldnt come out. Ended not sleeping there due to cleanness concerns.
Name: L*** R********
Date: 2022-11-12 15:11:18
Rating: 5
Comment: This hotel is great! The breakfast in the morning is actually a good breakfast, not a trashy make your own waffle station or warm up your own egg sandwich or whatever. The rooms are spacious and really clean, with a nice setup design.
Name: K** M
Date: 2022-11-07 01:43:05
Rating: 5
Comment: This was our second time staying at this hotel and both times were pleasant experiences. They are very accommodating to the large group that we travel with and truly go above and beyond to make our stay enjoyable. Rooms were clean, bed and pillows were comfortable (which is a big deal for someone with neck and spine issues), and breakfast was great. We also liked watching the Disney movies that were playing in the lobby.
Name: J*** M*********
Date: 2022-11-01 00:19:32
Rating: 4
Comment: The breakfast here is pretty good, decent variety of hot foods and the staff working the breakfast area were fantastic. One of them overheard my son looking for bacon and then came and found us at our table to let us know when they put it out. Needless to say, he was very pleased that he got to eat bacon and it was very nice that they came to tell him they put some out.I only have two real complaints about this place. 1. The water pressure in the showers leaves much to be desired and 2. the elevator is absolutely terrible.
Name: N*** C*********
Date: 2022-10-26 17:16:53
Rating: 1
Comment: Worst.. hotel in Anaheim area.well never stay here again nasty rooms dirty filthy rust in the bathtub Would not come in clean room after 3 Days Was told to throw dirty towels and bedding out in hallway and they would just replace it in our room Not make the beds not clean the room just place new bedding and towels in your room. Bugs in bathroom have pictures. Please take this review in mind if youre booking through Costco travel do not book this hotel. Disney will also Be hearing from me to take this hotel off their Costco travel list.
Name: T***** W******
Date: 2022-10-16 23:43:29
Rating: 1
Comment: Stay elsewhere! This is the WORST Homewood Suites I’ve ever stayed at. I’m a Diamond level Hilton Honors member. For decades I’ve traveled 2-4 times/month staying at Hiltons all over the US and some in Europe. I’ve stayed in Homewood Suites in Orlando, DC, Williamsburg, Boston, Baltimore, Portland, Seattle, Dayton, St. Louis, Dallas/FTW, and countless others. This is the worst.Here’s a list of things that went wrong. We were on the 7th floor and elevator went out 1/2 way through our stay and the other elevator doesn’t go to the 7th floor. I don’t mind stairs but my wife has a heart condition. No hair dryer, but supplied when requested. No working phone in the suite.Worse are the design flaws: Insufficient sound insulation between walls. Every morning we’d the neighboring mom shouting at her children (sad). No door separating the bathroom sink/dressing area from the bedroom. (The best designs have two door so someone can be dressing etc and not have light wake someone trying to sleep.) Ineffective exhausting from the bathroom. Actually, insufficient for the entire room. When we go to our son’s suite, it was stuffy from their food. HVAC resets every day (while we’re in Disneyland) to 74 so we have to cool the room down each night. Loud (old) HVAC turning on/off all night (we switched the fan to ON instead of AUTO to stop from being woken up every time it kicked on.) the thermostat was located in the living room, not the bedroom, which meant the bedroom door had to remain open so it didn’t get hot at night. Took us 1/2 first night to discover this problem. (Remember that during the days everything got heated up to 74!) Some carpet is old. Bathroom shows clear water damage. The electrical design is old/wrong. Switches control lamps but the modern lamps have the outlets and USB ports to charge all the personal electronics. Thankfully we realized this before the first night and kept the wall switches on and turned off lights at the lamps. Turning off switches would have prevented phones from charging. Couches were most uncomfortable I’ve encountered.This hotel is quite old. The exterior clearly had a facelift but don’t be fooled. (It fooled me when I booked it.) This place is old and It is clearly under maintained. I used to manage income property. (I currently travel to Orlando regularly and stay in Hilton properties that service Disney World. Some of those are old too but are clearly better maintained. I know from experience that small children- especially when not properly supervised - are REALLY hard on rentals.) However, this hotel does not keep up with others I’ve stayed in located in family resort areas.Here’s head scratcher: when we arrived they gave a card with a QR code and discount code to go online and pay for parking. It didn’t work. Tried to charge us over $20/day instead of $8. Went to front desk and they chomp’s the parking but didn’t need any vehicle details so clearly someone other than hotel is collecting on parking but there doesn’t seem to be enforcement. Hmmm…There were some good, even great things. Water pressure was awesome with plenty of hot water even during peak morning hours (always so important!). The front desk staff was excellent and prompt to every request. The location is good and it’s very clean outside and with only minor exceptions it is very clean inside too so the cleaning staff is clearly doing their job - but there are clearly gaps too. Appliances and stocking of kitchen were good.Outdated Design and long term maintenance are the problems with this property.Verdict: I won’t stay here again.
Name: A****** C*****
Date: 2022-10-12 02:30:32
Rating: 5
Comment: Great stay all the way around. Was traveling with a large group and from the contact with the salesperson to the printing and follow up on our stay by the GM everything was top notch. I enjoyed interactions with the staff and watched how they interacted with the guests. Despite being a very busy hotel with many families I never saw anyone getting frustrated or short with the guests. I travel a lot for work and for our childrens activities and it is rare to see an entire staff so dedicated to customer service.The breakfast was tasty, rooms are very spacious, and the pool and hotel areas were clean.
Name: a***** k*******
Date: 2022-10-10 15:12:52
Rating: 3
Comment: The hotel location and size of rooms are both great, however it is in desperate need of some upgrading. The trim in the bathroom was rotted out, the bathroom door barely closed all the way from warping, the fan in the bathroom didnt appear to be working, the elevator and hallway were not air conditioned, mattresses were old (especially the pull out couch) and our tub/ shower unit was cracked and dingy. The breakfast was good as far as free buffets go, typically either bacon or sausage, waffles, toast or biscuits & gravy, scrambled eggs, cheese omelet or veggie omlet (all appeared to be premade with powdered eggs). Cereal and oatmeal were offered every day. Staff was mostly very nice, but still using covid protocol as far as room cleaning, which was unexpected. Clean towels were brought upon request but room wasnt cleaned in the 5 nights we were there.
Name: S******* K
Date: 2022-10-09 18:06:22
Rating: 1
Comment: This is the WORST Hilton we have ever stayed at. First off, rooms are way smaller than shown in pictures. Housekeeping was only every 4 days so whenever asked for things like towels/soap it never came. When it did come, we got kitchen rags!the room does not have a full kitchen! we literally had one pot, one pan, & the stove was only a 2 burner with NO OVEN.The jacuzzi looked dirty and there was never any pool towels. The breakfast was the same thing almost everyday and we stayed for a week! The pull out bed was super thin, like sleeping on wire. This whole hotel needs an upgrade, everything looks old, dark and dirty.never again!
Name: J*** B******
Date: 2022-10-09 07:15:26
Rating: 2
Comment: I frequent Hilton properties as my go to during work travel. This particular hotel has rooms that are far below par with the surrounding cost equivalent. Other properties under this particular title are very up to date and clean. This one however, at least the room I was given, leaves us to find hair, dirt and grime in most of the very conspicuous areas. This leads me to believe they do not clean often. Other than being out of date and things in disrepair, honestly? ..the cleanliness is my biggest issue. That can be fixed at management level. Hopefully the property can right the ship. Overpriced for what you get in return.
Name: D***** S*****
Date: 2022-10-04 07:53:23
Rating: 4
Comment: A great stay! Free breakfast was excellent and the food was actually much better than I was expecting.The elevator was a little run down, and our hallway smelled awful. The room itself was pretty nice, although the bathroom was nothing special. The phone wiring was like, broken? Which was strange and not my favorite. But the amenities were great, microwave, huge fridge AND dishes? Wow! Also the pool was great, so was the hot tub!A couple of issues came up during our stay and management was quick to set things right and helped to make the experience a lot better for us.It’s definitely not the nicest place to stay for Disney, and the shuttle is not reliable at all, but if you’re looking for an affordable, family-friendly location for a Disney trip, this place has got you covered!
Name: A***** G****
Date: 2022-09-30 22:35:39
Rating: 3
Comment: Rooms were pretty good except they arent maintained very often. For example the toilet was backed up, the handle was falling off the cistern, the kitchen shelves under the sink were rotted out from flooding water, mattresses were very well worn and needed replacing, as did the pillows, if you sit down on the lounge you may need help getting out of it. Very hard to dial in the correct temperature on the shower as well.
Name: A***** G****
Date: 2022-09-27 19:25:23
Rating: 3
Comment: Stay was okayish, this property is pretty old but we’ll kept. Rooms are big and spacious. Breakfast is also good given the price and standard of the property. The only problem we felt was the housekeeping… it’s mentioned in the rooms that they give housekeeping and cleaning of the room only once a person has completed 4 nights, before that they won’t be cleaning the rooms at all. Since we were only going to stay for 2 nights, we anyways didn’t needed it. But on our first night when we’re about to sleep I found that bed was not at all made properly, the entire bed skirt and mattress protector was out of the place and it became very difficult to sleep on.Next morning I called up guest services to correct the bed which was never made before we occupied the room. First they denied doing it, giving their excuse of not giving any housekeeping services before 4 nights. Later they called up and confirmed they’ll do it in the daytime. But to our surprise no one ever came and did it. We called up atleast 4-5 times and every time they said they are sending the person but no one ever came and corrected it.Finally before retiring for bed, I had to do it myself. During the checkout we told the person at front desk about the issue, and he conveniently said since we booked it through “Orbitz” and not directly from their website…. They are not responsible. I mean OBNOXIOUS!
Name: P**** S****
Date: 2022-09-24 14:09:54
Rating: 1
Comment: If you are coming for Disneyland I would highly recommend that you NOT stay here. For one the shuttle service is a third party that stops at basically every hotel on your way to Disneyland and can take over an hour and a half to get you there.The staff lied to us when we arrived. We specifically asked how long it would take to get us to Disneyland on the shuttle. They told us it would only take 15 minutes.When I approached the front desk and asked what they could do to help reimburse us for their lie. They said there was nothing they could do to help us. I always thought Hilton would go out of their way to help their guests, but obviously not.The hotel itself, when you are walking through the hallways, reeks of old cigarette smoke. (Not the best if you have kids)The rooms and breakfast were okay I guess. These were small condolences for the absolutely abysmal customer service.
Name: S**** B****** J*
Date: 2022-09-07 01:09:02
Rating: 1
Comment: Please never stay at this hotel. It was so disappointing. The beds were springy to start off. The elevators were gross inside. Had graffiti and stains on the carpet. The doors in our room all had problems. Their either didn’t shut or look or were even off their rails. The sink spat water out. The couch has some pretty nasty stains on it. The window to our room look like it had never been cleaned. You could see all of the patches in the ceiling they have had to make. Overall it was nasty. It was more money than the Marriott we stayed at the three days prior and the Marriott was amazing. I will not be staying at a Homewood suits ever again.
Name: M**** N******
Date: 2022-08-21 18:13:15
Rating: 3
Comment: 5 min drive to disneymand. 1.5 miles away. I mean you could walk if you really had no choice, personally we drove and its a 5 min drive down the block. Hotel price was decent, check in and check out was fast. Good location. I am thankful we got upgraded, we got a good deal so i cant complain on that. Service was great. Parking is NOT FREE. You pay per hour. We parked for 12 and paid 22 and change. Breakfast was free and decent. Pancakes, eggs. Ham, juices, coffee, cereal, bananas and apples.All the basics. I wil say the hotel itself is kinda runned down. We stayed in 6th floor and hallways smelled very musty, like when somethings wet and doesnt dry. That wasnt pleasent. We stayed in a 2x2 suite. While that was nice, the whole room aka suite is run down. Rugs were old, couch was old, walls were old and dirty, bathroom tubs were dirty and old. The whole place could use a pick me up in paint and new rug. It wasnt the cleanest tbh. When we went to shower the water never got hot. We showered in cold water. . Huge spiders in the room. Size of your thumb. I dont think id stay here again. But i will say staff was pretty nice.
Name: F***** V******
Date: 2022-08-14 18:41:59
Rating: 4
Comment: Hotel very nice inside and outside. Breakfast was also great. Stayed for 2 night and the breafast was different for both days. Room were clean and spacious. Bed comfortable and bed sheet smelled clean. Overall we we ver pleased. Pretty awesome gym and pool/jacuzzi. The reason for 4 stars instead of 5 was because parking was $22 including tax. I believe hotel parking should be free since you are paying to stay at their hotel.
Name: A**** Z*****
Date: 2022-07-20 00:14:42
Rating: 1
Comment: Not at all Hilton quality. The worst hotel experience we’ve ever had. The doors were literally off the hinges, the coils were sticking out of the mattress on the pull out; when we left somebody left their mattress in the hallway it was so bad. They would not clean the room, The shower curtain had what appeared to be fecal matter smeared on it, the hallways were covered in trash, the elevators were disgusting. The water pressure was ridiculous. There was no ice the entire time we stayed there, they said there was a shuttle to Disneyland, not true. It was the city bus. Horrible and embarrassing place to stay
Name: N***** E*****
Date: 2022-07-06 01:03:25
Rating: 1
Comment: Room beds were extremely old with bed bugs and extremely uncomfortable the wires were coming out, called receptionist to get more mattress covers and blankets to make them a bit better.Not a clean room pubic hairs in toilet, hair in shower and carpet. No bags for trash cans so I had to take trash every 4 or 6 hours, I would call reception to get towels and no one would come up, I had ti go get them myself. Swimming pool was really disgusting because the water was extremely dirty and my kids were asking why the water was so salty….. because it had Urine from thousands of people yukkkk!Other families would show up in the evening with at least 4 coolers filled with beer to go drink at the pool and jacuzzi. None of them would use the bathroom they were there for hours drinking beer and peeing in the jacuzzi and pool.We will never be back to this place we all have bed bug bites on our body…. Terrible experience…..
Name: j*** i*****
Date: 2022-07-05 06:33:15
Rating: 1
Comment: Probably the worst hotel I’ve ever stayed at.We stayed a few nights, our room was never cleaned for starters.( Apparently, you have to request it but that was not communicated to us). The worst part was the breakfast. The bagels, muffins and pancakes were all mouldy. I thought it would maybe be one or two, but as I kept looking I was having trouble finding a decent one. This was in 2 separate areas that I found mould. The only good thing I could say was that they have full kitchenettes, which is so convenient when traveling with children.
Name: M*** G********
Date: 2022-06-21 02:19:03
Rating: 5
Comment: The front desk staff was amazing from check-in to checkout. Thank you for a beautiful 40th Birthday. The rooms were clean. The pool was a highlight. Not thrilled about parking but if thats the only downside Ill take it.
Name: D***** Y********
Date: 2022-06-15 13:41:06
Rating: 5
Comment: Great value for the quality and location of the rooms. Nice pool and hot tub, shuttle to Disney Land, across the street from the convention center. Target is across the street the other way and is great for stocking the full-size fridge for a fraction of the cost of eating out.
Name: K*** K*******
Date: 2022-06-10 04:58:31
Rating: 1
Comment: We are currently at the hotel as I write this. The hotel staff was nice. The room on the other hand is disgusting. My childrens feet are black from the dirt and grime. The bathroom is dirty, the pull out sofa mattress is literally just springs. No comforter for the sofa bed. You get a sheet 💀. I could get past the outdated room if it were clean. But, this is gross. I’m so disappointed. What a waste of money.
Name: B**** R******
Date: 2022-05-07 21:58:36
Rating: 1
Comment: We have stayed at a lot of the hotels around Disneyland and this one was the worst.It was dirty, had graffiti inside the building including the elevator, had ripped carpet and a rougher crowd. It was not very family friendly. Not to mention the breakfast was 2/10 mostly bland cereal and yogurt.We booked a 4 night stay and after the first night we packed up and booked a different hotel.
Name: J**** A****
Date: 2022-04-26 04:13:26
Rating: 3
Comment: Room was okay. Bathroom door did not lock. Only provided 3 towels for 4 guests. No blankets on sofa bed meant kids were very cold. Lock for west exterior door of hotel was non-functioning, which means anyone could walk into our first floor hallway anytime day or night. Fitness center had 5 or 6 treadmills and a rack of dumbells.
Name: K**** �******* B******* M
Date: 2022-04-23 20:52:55
Rating: 5
Comment: They could use an upgrade on the elevator and the carpeting, but other then that, the staff were really excellent and very helpful, the breakfast was much better then other places Ive stayed with breakfast included. It would be nice if you didnt have to pay for parking, overall i would recommend staying here.
Name: K**** V****
Date: 2022-04-22 00:30:13
Rating: 4
Comment: Note Parking $20usd/night. Should be complimentary. Free Breakfast. Great outdoor pool and hot jacuzzi tub.Rooms did the job as intended. Front Staff was friendly and helpful.1 star - recommend to throw out aged towels.
Name: G**** T****
Date: 2022-04-12 03:15:46
Rating: 1
Comment: This was the dirtiest hotel I’ve ever stayed in.The first room I checked into on arrival was dirty. There was hair in the bathtub, the remotes were sticky, there was handprints all over the mirror, and marks on the walls. I called down to the front desk and asked to please get a different room. To my surprise my second room was equally as dirty. They are not doing daily housekeeping at this time and they only give you three clean towels per room. We booked the room for five people so if we wanted to shower every day we had to call and ask for fresh towels every single day . My mother-in-law‘s room did not even have hot water. At bedtime I noticed that it was extremely loud and I checked behind the curtains and realized that our window was wide open with no screen. This upset me since I have three small children my youngest being a toddler . Complementary breakfast was awful.. Our entire group did not eat breakfast there even though it was complementary because it was disgusting. The kitchen staff was also not very friendly. I went down to grab a cup a coffee when breakfast was getting close to closing and they were literally running and grabbing the food and throwing it back in the kitchen. I wasn’t going to eat any of the food anyways but I still thought the encounter was odd and rude. On top of having a dirty room, awful breakfast, No housekeeping, No hot water in one of our rooms, and safety concerns, we had to pay $20 a night for parking in a small parking lot next to a busy street that is not safe or secure. I definitely expected more from the Hilton hotel and I feel like they were cheap and just trying to nickel and dime their customers. I try not to complain so that my children could enjoy their trip but I definitely would not stay here again or recommend this hotel to anybody
Name: D***** G*
Date: 2022-04-03 06:10:43
Rating: 4
Comment: This hotel was suprisingly nice, after reviewing the previous reviews left for this hotel before my stay I was a bit skeptical about how it was going to be.My stay was pretty good, the staff was friendly and attentive. The only reason I did not give 5 stars is because of the very slow elevator, only 1 was working at the time of our stay. The rooms were clearly a bit outdated but was still clean and the bed was comfortable. The location is the best thing about this hotel. Super close to disney, less then 10$ in uber to get there. Theres also a starbut right next door in the Mariott and a Target down the street.Overall it was a good stay. Would be even better if they would offer a little extra time for late check out.. later then 2PM..
Name: S**** J******
Date: 2022-04-01 14:00:48
Rating: 1
Comment: Probably the worst hotel stay my family has had. 4 issues really stand out. First, we requested extra blankets multiple times, finally we were brought towels 🤔. Had to go to the desk to get them. Second, the toilet broke and flooded our room, thankfully they switched rooms for us. Third, no form of room service, all in the name of covid. Lastly, checked out on the last day, and found cockroaches in our shoes in the room! Super disgusting! Dont think I will be staying here again. The hotel is getting older you can tell and cleanliness and maintainence are lacking. Staff was nice however.
Name: G**** J****
Date: 2022-03-22 05:54:30
Rating: 1
Comment: Worst experience ever! Elevator was broken on day 1 & we had to carry our huge bags up 5 flights of stairs. When we went down for breakfast in the morning, a huge rat ran across the floor by the food… when I told the worker, she wasn’t phased at all & wondered if it was a possum because they are always in the hotel… what the heck!They won’t clean your room until day 4. The lady up front said if we called to ask, they would clean. That was a lie.We needed more shower towels and soap… when requested it would take hours to arrive.Our closet doors were broken and off the hinges.The shower nozzle sprays water all over the bathroom…I could go on and on but I believe you get the point by now…I have stayed at many homewood suites in the past and I have been a Hilton member for over 10 years but I am second guessing future stays at a Hilton or Homewood Suites. I feel so terrible to have my family experience this on our Disney trip.
Name: C****** F****
Date: 2022-03-21 00:19:51
Rating: 1
Comment: Terrible place to stay. We got here at 10pm at night and the elevator is not working. It took several days to fix it, and luckily we were able to stay at the 2nd floor. The toilet and the bathtub leak water to the floor, the door that separates the living room to the bedroom doesn’t shut. I have asked for help with both the door and the toilet, they supposedly came here, but nothing was done. Complained again and nothing. The mattress is also really bad and cheap. I thought it was going to be decent, given it is a Hilton property but It is more like a motel 6. Plus it is more than 2 miles away from the parks, so you will need to pay for parking at the hotel, $20/day, plus $30/day at the park. Find yourself a better place to stay, this place is a dump
Name: R***** B****
Date: 2022-03-20 01:14:51
Rating: 1
Comment: The worst. I wish I could give 0. This hotel is advertised so clean and neat but it’s the opposite. The down stairs area is newer looking but that’s it. The lady at the front desk was really nice. Once you get on the elevator it’s so dirty the carpets are dirty. There’s holes in the wall. Get in my room the bed was dirty there was a awful smell the bathroom had hair in the tub. I checked out the same night .
Name: C**** W*****
Date: 2022-03-13 01:22:53
Rating: 2
Comment: Pictures are deceiving! Dirty hotel. Outdated. Good location but definitely not worth more than 2 stars. Only one elevator worked for the whole hotel (7 floors). The kitchens are modern and nice but the rest of the room is from 15 years ago, at least. The hallways smelled like smoke. Would not stay here again.
Name: R*** L***
Date: 2022-02-28 23:28:53
Rating: 3
Comment: The facility is pretty run down. The secondary elevator is broken with no effort or communication towards repair.The breakfast was pretty good but the selection was much lower than other hotels I stay in. The real issue is the Disney shuttle that picks up next door. The service wasnt on time a single time this week.We spent over 3 hours waiting at bus stops due to inaccurate schedules. The hotel needs to pressure the transit to shape up because a number of people staying the hotel were unhappy.The staff was really good, I would say they are responsible for 2 of the 3 stars.
Name: C****** W****
Date: 2022-02-27 04:21:31
Rating: 1
Comment: Well, the best part of the stay was breakfast included, and a spacious suite that fit our 7 person family. The rooms are well insulated and I rarely heard anyone outside of our room. The queen beds were comfortable.So many areas of opportunity though:Transit: ART (Anaheim transit)was unreliable unpredictable and ruined our first day at Disney due to the wait time. The 2 mile walk would’ve done my family in there and back so that was not an option.Parking: $20/day is why we opted to try ART, because paying for Disney parking and hotel parking is just too much for our budget.Quality: the rooms were not as clean as they should have been. There was hair and dirt in the corners and hair in the bathtub drain. The rooms look very run down and need renovation. The rollaway beds were really uncomfortable and my daughter could barely get comfortable on the spring mattress on the sofa bed. Air mattresses would have been more comfortable.We would have liked our room to be cleaned daily but didn’t feel safe leaving personal belongings because there was no safe provided.It was the most affordable stay I could find so we went with it but next time I will save more money so we can stay somewhere closer and nicerWhen my sister stayed here years ago she raved about it, free Disney shuttle, great rooms, great breakfast. Too bad so much has changed.
Name: A*** R**
Date: 2022-02-04 02:06:19
Rating: 2
Comment: Its not a horrible choice if you need to stay near the Honda Center/Disney, but the area is sketch as hell, and there was a solid police presence all over the parking lot which was simply unsettling. Reception was fine, parking is a bit much but reasonable if the hotel was reasonable, but it was not. The single elevator was extremely slow, had a smell, and was always busy. Getting to our room was disappointing as a lesbian couple, we received a 2 bed-room. (Which is understandably a common occurrence but still worth noting.) The rooms were not clean, just barely tolerable. There were stains on one of the chairs, the bathroom and kitchen seemed like it was up to the last guests to have cleaned them. There was no soap in the whole of the room beyond a single body bar. Framing was coming off the wall. The closets and cabinets were janky. The lights had to be plugged in ourselves, and the outlets were very out of date. One of the TV remotes didnt work. I always check for bedbugs at every hotel stay but I specifically felt inclined to check at this one. I didnt feel like things were as good as they could have been. Its a suite for cheap in an area I wouldnt feel comfortable bringing kids home from a theme park. The breakfast was at least good, but the hotel itself is definitely somewhere Id rather avoid in the future. Not the worst option for the price, but Im sure you can fare better at the Marriott right next door, annoyingly staring at you while you make your way back to the lesser hotel you wish you didnt end up at.
Name: B**** Y
Date: 2022-02-01 17:58:45
Rating: 2
Comment: Rooms are only half updated and small things are overlooked. There were plenty of cosmetic issues with the room and fixtures. The tub has no plug and the front desk couldnt get us one. We had a pull out sofa bed that was basically a sheet over a metal spring mattress. Other beds and bedding arent as comfortable either. I dont think this hotel is worth the price. Paid parking at $20/day really eats at a budget. Also if you are vising for Disneyland it is probably at the edge of waling distance. Took my family 35ish to walk there. Overall I would not recommend. For a Disneyland trip there are places that are closer for slightly more and have better conditions.
Name: N*** R*************
Date: 2022-01-30 11:31:59
Rating: 4
Comment: Lovely Staff... made my birthday pleasant. Only couple of issues.... my car (and a black truck)was covered in ugly water spots from a guy power washing the grounds. I hated that. And there was construction going on next door that kept waking me up. . But close to downtown Disney. Staff told me how to get free parking at downtown Disney too... overall awesome experience!
Name: A***** B*****
Date: 2022-01-24 08:15:44
Rating: 4
Comment: A little dated compared to other Homewood Suites Ive stayed at, but for the most part I was happy with it, but I have 2 notable complaints.1. The pull out sofa bed was VERY uncomfortable. I dont think we could have slept on it. The original plan was to use it but we had some flexibility so it wasnt a huge issue. But that needs to be replaced badly.2. The elevator in the back of the hotel is out of order, and reading reviews doesnt seem like theyre in any hurry to fix it. If youre on a high floor especially at the back half.of the hotel it could be really annoying, since the 2 times we used the working elevator it took forever. Luckily we were on the 2nd floor so used the stairs except when we had luggage.Also, Im not sure if the rooms have heat, seems like only AC kicked in (which worked well). It wasnt quite cold enough to really put that to the test though.As for pros, everything was clean, even if sometimes a little worn out. I like the suite layout (this applies to the whole chain). Fridge, microwave, etc worked well and seem pretty new. I like that the room had a bath tub, most hotels dont anymore. Breakfast was pretty good.It worked out for us fine, but the problems we had are not nothing. We may consider staying somewhere else next time were in the area.
Name: C***** J******
Date: 2022-01-15 22:10:51
Rating: 1
Comment: Avoid staying at this hotel! The front desk staff was as helpful as they possibly could be but management is poor, cleaning of the rooms is unacceptable, breakfast was disgusting. My skin was literally crawling while staying at this hotel. So much so, that I requested a new room and then the new room had someones nasty dead feet skin left on the ottoman and the couch. #disgustingMy opinion is that this hotel is majorly out dated and charges people the convenience of only being 9 minutes from Disneyland but i’m sure you can find better. Avoid this hotel like the plague!
Name: H** H**
Date: 2022-01-11 01:40:56
Rating: 3
Comment: The hotel is nice but some items are missing. Breakfast was ok. The eggo waffles sitting in warmers were hard as rocks. Breakfast was definite a cost cutter and not what it was pre covid but at least they had some hot items. Please bring back the waffle machines. Only one elevator was working. The one closer to our room was broken. Parking is $20 and the shuttle to Disneyland is not free. The hallways need some TLC as there was baseboards peeling off the wall. Staff were nice.
Name: J**** G****
Date: 2021-12-21 22:52:27
Rating: 2
Comment: My room was very shabby and worn looking. Breakfast was the usual powdered eggs and cereal. No donuts or sweet rolls. Juice was either out of service or watery. Parking was pretty easy but expensive. The A/C unit in my room did not have any heat (its winter and raining). It only blew cold air, no heat.
Name: T** L**
Date: 2021-12-05 19:10:35
Rating: 1
Comment: The front desk during day shift was horrible. Told me room would be available by 3pm. Then at 3pm told me to come back in an hour. Tried to ask some questions about amenities and immediately told no. They just repeatedly tell you due to full booking we cannot do anything. If dont want to deal with rude and unhelpful staff avoid checking in during afternoon. Nothing special about the breakfast items. Decor and rooms were not even clean. Been to better Homewood Suites with helpful staff and clean property. Will not stay here again.
Name: D***** H****
Date: 2021-10-15 13:28:54
Rating: 4
Comment: Room was spacious clean and well stocked. LOVED the kitchenette and full sized fridge. The stove top couldnt boil water for 6 lbs of spaghetti, but I think youd have that problem at home as well. Staff was friendly.We and 7 other families for a total of 30 people stayed 10 days and never had issues getting anything. From towels to change for the laundry. Would stay here again in a heartbeat.
Name: J***** C*******
Date: 2021-10-14 04:46:10
Rating: 3
Comment: Room quality needs to match the quality customer service. The service from the staff is great. The main lobby is updated and clean. The rooms however are very outdated and worn. My guess is the hotel was made in the 90s and hasnt been updated since. From busted trim pieces to the busted toilet handle and shower spout, the room quality gets a D. Someone needs to go room to room and inspect them to get them up to par. We will not be staying here again with how run down the rooms are. Hopefully they can spend the time and money and get the rooms and hotel where they should be.
Name: N****** P*****
Date: 2021-09-30 11:18:15
Rating: 4
Comment: Wed stay at this hotel again. What we saw was clean and welcoming from staff being there.My issues was we were on the first floor and near the back door exit. This gave an opportunity for second hand smoke to enter for those smoking right outside the door. The hotel stated they are 100% smoke free but if the smell was in the room I would ask for a room change. There was also some cosmetic and minor cobwebs in the room that could be cleaned/repaired as well as in the hallway.Weve stayed at other Homewood suites and the selection for breakfast wasnt as large as those in comparison but still the same quality of what was offered.
Name: S**** L******
Date: 2021-09-04 15:48:53
Rating: 5
Comment: The staff was amazing an more than made up for the updates that need to be done around the hotel. Our room was huge and clean. We stayed for two weeks and the service was exceptional. Jennifer also made sure we where looked after. The pool was clean and also very big. We had an amazing stay and we defiantly be going back!
Name: j**** e*****
Date: 2021-09-02 09:30:43
Rating: 5
Comment: Came with my family a while back to have a family getaway and this hotel was awesome! the view that the pool had was amazing! it’s right next to disneyland which is a bonus! service was great. definitely recommend! the room was big for 4 people, it even had a living room which is cool
Name: R****** L*
Date: 2021-08-07 03:20:49
Rating: 5
Comment: We stayed 12 nights here without any problems. The room was nice and separated living and bedroom that make our family activities a lot more easier. I can do work when my kids are sleeping without wake them up... everything goes well during our stay. We will come back to stay at this hotel again next visit.
Name: M**** d* S* C*****
Date: 2021-07-17 22:35:38
Rating: 2
Comment: The room was large and the beds comfortable, but stains and smells plagued the room, the kitchen faucet was so lose it was hard to use. The bath tub didnt drain properly, and we had 3 inches of standing water after each shower. One pillow smelled terribly of B.O. The front desk called us at 1:30 am to give us a plunger we had not requested, and never apologized. They in fact tried to tell us we had requested it. We loved every other Homewood Suites we have stayed in, but this place will never get our business again.
Name: L**** K****
Date: 2021-07-17 21:32:51
Rating: 4
Comment: Great place for the price! Fit our family of 5 perfectly.coffee was ready early every morning. Ms. Rodriguez and her staff were so good even in the hard post pandemic staffing situations.The elevator needs upgrade but thats out of her control, the elevator was working and that counts.
Name: H*** A*******
Date: 2021-07-17 20:33:34
Rating: 1
Comment: Homewood Suites is an excellent brand. From my experience it is always modern, clean, and offers to provide the best home away from home experience... However, let me tell you what you experience in comparison the what the Homewood brand aims to offer.-The lobby looks perfect and professional.-As soon as you get off of the elevator the hallways look run down and dark.-The ice maker beeping all day long so loudly you can hear it all the way to your room.- Step into your room and most likely all of the light bulbs in your bedroom will be burned out.- The silverware in the kitchen is probably dirty or so used that you would grossed out.- Maybe your tub has a huge crack in it, along with your sink- If your very lucky youll also have dust and mold developing under your sink.I brought these concerns to the front desk and was promised that a manager would contact me and no one did.I later contacted customer service and let them know.
Name: T***** S****
Date: 2021-07-13 23:51:25
Rating: 1
Comment: BEDBUGS.To start off, right off the bat when we walked in the table had sticky stains as if it hadn’t been cleaned. The cushions of the couch also had mysterious stains. The bathroom walls had something to the effect of a jackhammer in them that was SO loud (we assume it was from other people flushing) randomly at all hours of the night. It was so loud it woke us up! The toilet did not work correctly and would get stuck flushing. The shower also continued to backup and not drain properly. The pullout mattress was equivalent to a a few blankets placed over springs. It was an incredibly thin and uncomfortable mattress. The pool was being serviced for the duration of our stay and a quick look outside you could tell it was obviously a nasty green color. The elevators were also painfully slow while the other one was out of service completely. I suppose it’s all bearable but the final straw was what we found the following night. To top it all off, the second to last night we were staying we woke up to bugs crawling on us. Much to our dismay at further investigation we found numerous bed bugs!! We left immediately at about 2am that night. It absolutely ruined our entire trip.The staff was very friendly and helpful through the stay and the endeavor. Currently, we’re waiting to hear back about a refund. The hotel seems very nice at face value but the rooms need some major upgrading and better decon routines.
Name: A***** C*******
Date: 2021-07-04 19:05:04
Rating: 3
Comment: The people working there are very friendly but I wouldnt stay here again. When we checked in Thursday our first room had people in it, then the next one smelled like smoke soooo bad so finally we got into another room and it was fine (not ideal after driving 10 hours) Its old and outdated, my kids slept on the couch because the pull out sofa mattress was so bad the springs hurt. The tub was clean but worn and old, same with the toilet. They had a flood or something because tons of fans going on near the ONE and only working elevator so you had quite a wait. We needed the bedding washed our 2nd night and they told us we needed to request it a day in advance (we had no idea) so we spoke to the manager on staff after and she assured us it would be done but when we got home at 9 pm tired we had to wait for bedding and do it ourselves. Basically the stay was fine we were safe and stayed cool at night but we will stay closer to the park and somewhere newer next time.
Name: W****** R***
Date: 2020-04-05 19:00:38
Rating: 4
Comment: My family enjoyed a couple nights at this hotel prior-to our Disneyland experience (November 2019 time-frame). My son is special-needs and a night owl. Regardless of his 4 year old antics at 0400 walking around the lobby and trying to ride the luggage carts, the employees smiled and didnt deter us from some early-morning father / son time and even let us get some Cheerios to feed his appetite before posted breakfast hours.Room was comfortable, amenities functional...I hope you guys survive the downturn and cornona-virus shutdowns. One tangible comment for the review...for 4+ guests its cheaper to park at Disneyland then pay for the shuttle service. Food for thought.
Name: l**** b
Date: 2020-01-28 03:38:14
Rating: 5
Comment: The room was nice, bed was comfortablePeople at the service desk were friendly and helpful. Wish is was a bit closer to Disneyland, its was too far of a walk with little ones. I like that its close to some restaurants and target. Pool was nice for the kids to swim. Breakfast was simple and easy.
Name: S***** B*****
Date: 2019-09-28 21:28:14
Rating: 5
Comment: Our stay was amazing. We booked over the phone and the staff was very nice and helpful. Check in was easy and fast. The room was clean and spacious with 2 queen beds, a sleeper couch, a kitchenette and 2 TVs.The staff were super accommodating and quick to respond to any requests. The free breakfast was good and changed daily. They were also willing to accommodate food allergy’s. We did not attend any of the m-th socials.The shuttle for Disneyland was affordable and great for getting to the parks.Throughout our stay we were constantly greeted by smiling staff who were always willing to help. We will definitely be returning to this hotel for future Disney vacations.
Name: D** T********
Date: 2019-08-23 17:33:29
Rating: 5
Comment: Probably the best Homewood Suites I ha e ever stayed at and I am a Hilton Diamond so I stay at them a lot. The suits were very nice, clean, modern, up-to-date. It’s close to Disneyland but wouldn’t walk to Disneyland from here so either take the shuttle or drive. This was the best hotel buffet breakfast I have ever had!!! It had everything you could want!
Name: L***** O** D** T****
Date: 2019-05-25 17:53:21
Rating: 5
Comment: We enjoyed our stay at this hotel. The room we were in had a kitchen, bedroom and living room area. It was the perfect space for us to stay with 3 kids and 2 adults, for 2 nights and a 2-day visit at Disney. It was very close to the parks, and there was a shuttle from the hotel to Disney. There was a fee to use the shuttle; but it was better than paying a parking fee at the parks, searching for a parking spot, etc. The breakfast we had at the hotel was also very good, with lots of options (even for us, and we have food allergy restrictions).
Name: E**** B***
Date: 2019-03-29 03:06:57
Rating: 5
Comment: This place is very helpful! When we first got into Anaheim we came straight here, to get ready to go to Disneyland, at first we had planned to use points but when we were signing in, there was trouble and it took a long time to get it all figured out but two very sweet ladies got us all situated. Both girls very helpful !! Nola made everything happen and got us the price we were quoted and gave us a great room that coincidentally had a great view for the Disneyland fireworks and we were very much grateful for that when we werent able to stay for the babys sake. If you care at all for a room with a good view try #225!! For breakfast the food was great, it had everything pancakes, toast, cereal, a fruit bar, potatos! It was everything I needed to have a great day! In the lobby they have a cozy little spot for anyone to just hang out and watch fun family movies. Overall there is nothing bad I can say about this place, it was a good experience and I would totally recommend it!! Thanks Homewood!!
Name: J***** G*******
Date: 2019-02-03 21:34:09
Rating: 5
Comment: I have stayed at a variety of Homewood Suites hotels, all of them being amazing. For a hotel that you know gets used and abused by the Disney crowd, they really do a good job with the up keep and amenities. We had two rooms, one for my family and another for my friends family. Breakfast was quick and easy every morning with something for everyone. We took advantage of the evening social a few times as well which was very welcome after a long day of walking around and rides. Who knows the next time well make it back to Disneyland, but when we do we will for sure be staying here again. Staff was great all the time and were very accommodating.
Name: C******** Z*******
Date: 2018-09-24 02:12:12
Rating: 4
Comment: Clean spacious rooms. Complimentary breakfast available was okay. Though there were many choices, nothing quite suited my preference. So thats probably more on me than the hotel. Didnt visit the pool area. Good amount of parking, but parking is not free. There is a Starbucks in a neighboring Hotel. location was good close to food and a Target which is always helpful for a mom. biggest complaint would probably be how slow the elevators are.
Name: R I
Date: 2018-09-23 23:40:27
Rating: 4
Comment: We stayed 2 nights while visiting Disneyland, there are quite a few restaurants nearby, there is a shuttle that takes you to Disneyland across the street we didnt use it. The rooms are spacious we had 2 beds . The restrooms are a good size as well. The pool was nice, they also have a hot tub and grills if you are in the mood to BBQ. Great stay overall.
Name: W****** C***
Date: 2018-09-12 18:31:27
Rating: 2
Comment: Too many vacationers with kids that push all the elevator buttons. The two elevators are overworked and slow. Hallways are always too hot for comfort. Nice folks work here and are hospitable, but several amenities are missing. Evening and breakfast offerings need better quality. Parking charges are a joke as there is no security or gate and homeless was passing through last night. I will same rooms were clean.
Name: J**** N***********
Date: 2018-08-04 19:40:12
Rating: 3
Comment: The people working the front desk were GREAT, friendly and helpful! Although we were given a # to text if we needed anything so I did text for a blanket for the sofa sleeper, but never heard from anyone. Our room was not the cleanest. No extra toilet paper in our bathroom. We stayed here for the amount of space, 2 bedrooms and a front room with pull out sofa, so it did suit that purpose.
Name: K**** C*****
Date: 2018-07-26 19:00:52
Rating: 4
Comment: Lots of perks for a great price! We loved the free breakfast and dinner. I was a little worried about the distance to the parks, but the shuttle was great. The shuttle is really a big retired city bus and it only goes from the hotel to the park. You have to buy tickets, which isnt different from ART. We only had one issue with the bus being overfilled at park closing. The bus drivers were hit or miss, we did get yelled at the first morning for trying to bring breakfast on the bus. Also, one bus driver told us we werent going to the Maingate location because it wasnt across the street from Disney. The room was nice and the kitchen was well supplied. Our bathroom seemed old. Overall, we loved it though!
Name: J** M*******
Date: 2018-05-21 14:35:34
Rating: 5
Comment: The rooms are gorgeous, with excellent amenities. My daughter loved the room! We enjoyed the flexibility of buying food and making dinner in our own suite rather than eating out every night! There is a shuttle to Disney for an additional cost, but it is very convenient and runs every half hour. We also enjoyed the outdoor pool and hot tub, which were very well maintained. All dealings with staff were pleasant experiences that were met with friendly smiles. All in all, staying at the Homewood Suites has been an excellent experience. Thanks!
Name: D**** V*********
Date: 2018-01-29 18:32:57
Rating: 3
Comment: Great location for Disneyland, but the shuttle is not free however so plan accordingly with your budget. Parking lot was great, big and not full which made it easy for us as we had a truck and trailer. Rooms where nothing to write home about. Minimal renovations have been done. If you enjoy showers that change temperature by 20 degrees in seconds and toilets that dont flush the first time around you will love the bathrooms. There is also no exhaust fan so it get humid quickly. Didnt spend much time in the rest of the hotel as we were at the Parks so cant say much about that. Wouldnt return unless the other Hilton properties nearby where completely sold out.
Name: C**** V** S*****
Date: 2018-01-20 06:32:02
Rating: 4
Comment: The hotel seems a little dated, or at least in need of some updates. The common hotel areas are modern and up to date. The rooms and hallways do not match the common areas. I would say that the hotel lacks a cohesive decor and theme. The staff is friendly and always willing to help. I have not met a single staff member that I did not like. This hotel is good for families visiting the Disney parks. The breakfast included with your stay, constant supply of coffee, and dinner several nights a week make it easy on the pocket for bigger families. The location is great too. Many restaurants and a Target are within walking distance. My biggest complaint about the hotel is probably just our room, but its the plumbing. Our toilet ran all of the time for no reason. We mentioned this to front desk staff but the problem never went away. I ended up turning the toilet water supply off so that we didnt have to listen to it while we slept. I would stay here again without thinking twice. This place is so close to getting a 5 star rating from me, but some things went unresolved and I have to reflect that in my rating and my review..
Name: B****** H******
Date: 2018-01-18 06:03:45
Rating: 4
Comment: Great hotel in a great location. Right across the street from a Target and close by to a lot of quick bites. Disneyland is about 1.5 miles away so youd be better off purchasing some shuttle tickets from the hotel. The service at the hotel is great. Super friendly staff and a great breakfast buffet every morning. The halls are a bit tight and there is only two elevators in the hotel and they move super slow. The rooms are great rooms but can feel a tad bit dated. You can hear everybodys plumbing around you so if noises like that keep you up, you might not love it. Overall, a great buy in a great location!
Name: J*** F********
Date: 2017-12-30 18:11:09
Rating: 5
Comment: Stayed here for two nights, room was very nice, appeared to be recently updated, kitchenette had new appliances. The free breakfast was good, they had eggos instead of make your own waffles, likely due the crowd. They have a shuttle to Disney Parks, adults $6 and children $3, runs hours the park is open. We were also allowed to keep our car in the hotel parking lot even though we checked out our final day, much cheaper and easier than parking at the Park.
Name: R** S******
Date: 2017-11-05 01:33:00
Rating: 4
Comment: Rooms are clean and everyone was super friendly. The rooms were updated recently, but a lot of the finishes are coming off. Movies playing for kids all day is nice, and the shuttle to/from Disney is a no brainer for cost savings. We didnt leave the immediate area, but the restaurants are close within walking distance. Would definitely stay again.
Name: R*** a** V******
Date: 2017-10-11 00:13:40
Rating: 5
Comment: Stayed here over the weekend for a quick trip to Disneyland. We normally stay closer but this was a last minute trip so this was the best we could do price wise. We booked a 1 bedroom 2 queen suite. It’s pretty convenient to have a full sized kitchen. I’m not sure when this hotel was renovated but the only downer was it seemed like certain things got renovated in the room. They updated the sink and vanity area but kept the old bathtub. Anyways not a big deal for us.This place does CHARGE for parking. This hotel is pretty far from Disneyland so they shouldn’t charge for parking. They do have lots of parking though. They have a Disneyland shuttle you have to pay for. It technically has one stop at the hotel next door but it’s ok.Breakfast is as good as it’s going to get for being free. Lots of choices. Most of their stuff comes out of the freezer including their waffles, pancakes, eggs, and assorted breakfast meats. The upside. They have canned whipped cream and chocolate syrup.
Name: F**** P***
Date: 2017-09-30 00:03:25
Rating: 5
Comment: The location of the hotel was easy to locate and not too far from Disneyland, which was our reason for staying @ the Hilton Homewood suites. The rooms were clean and it had everything the site said they would have, a full kitchen, bathtub and clean beds. They offered dinner and breakfast for the guests and it was good. I especially liked the breakfast. I would definitely recommend this hotel to others and stay there myself again.
Name: D***** M*****
Date: 2017-04-23 21:52:09
Rating: 4
Comment: Great location to Disney and any other amenities well within walking distance and even close to Disney buses. Clean rooms updated decor and appliances. The pools are great, one large pool, one kiddy pool and a Jacuzzi. Basketball court and putt-putt golf right next to the pools. Staff was great and helpful. Only complaint was they took too long to clean our original room which made us select another room. Nonetheless, I would stay here again, I recommend it for families since they give give kids bunk beds with a stow away bed which can fit up to 3 kids if need.
Name: G***** R******
Date: 2016-12-12 21:59:00
Rating: 5
Comment: The suites are spectacular, the beds are so comfortable. We stayed in a handicapped room with a walk in shower with a big bench for me. The staff is the best. They go out of their way to please you. They are under major construction and they have crews all over the hotel. Still I give 5 stars. The breakfast buffet was awesome. I have yet to try the dinner. More later.
Name: A****** T*****
Date: 2016-09-08 20:32:34
Rating: 4
Comment: Loved this place...!!!I travel a lot and for me hotel is my home away home. So I try to get a good one. I stayed in this place with my family and it was fantastic. The management is super nice and friendly. Rooms and surroundings are very clean. We stayed in a studio suite with 2 queen beds. It has a very good open floor plan. Room was very comfortable.The shower floor could use some TLC and the fridge area could use little more space.They provide very delicious hot breakfast buffet every morning. This includes sausage, hash browns, egg omlet, scrambled eggs, boiled eggs, waffles, pan cakes, fruits, cereal, oatmeal, coffee and so much more. During evening they also provide light meal. They were delicious as well.A tourist place like this area eating out can be expensive and this provision at this hotel helps a lot.They also have a pool, and work out area as well.I Will definitely rerun and highly recommend this place for other travelers.
Name: T*** K******
Date: 2016-08-02 21:05:40
Rating: 5
Comment: I spent days looking for the perfect hotel for my family to enjoy our stay-cation and Homewood Suites was perfect. The rooms are huge and can accomadate 4 children perfectly which is hard to find, plus they dont charge more per person which is great especially since they provide a wonderful free hot breakfast buffet every morning. They also provide beer/wine and dinner Monday-Thursday evenings. We also enjoyed a free movie by the pool. In addition, the people at the front desk were the nicest I have ever experienced at a hotel and we are pretty well traveled. We will definitely stay here again.
Name: N***
Date: 2016-07-19 03:58:04
Rating: 4
Comment: We stayed here a year ago because we did not like the other hotel we reserved (forgot which it was) and decided pay a bit more for a much better experience, so stayed here. Id say it was worth it, especially compared to the previous hotel. Really nice, big rooms that feel a bit like home with comfy beds, which is great to have after a long day at Disneyland. The free breakfast had nice tasty options and lots of space to sit and enjoy. Overall a great experience. Would not mind staying back here again!
Name: E*** W*****
Date: 2016-07-03 06:30:45
Rating: 3
Comment: We are currently staying here. Upon making our reservations, and even at check-in, the front desk mentioned nothing about the renovations that were taking place. Other than the dirty looks from the construction crew every time we entered or left the building we had no issue. However, now the elevator is out of order on our end of the building. There is nowhere near enough parking nor elevator space to accommodate everyone at the front of the hotel. That doesnt even account for the hammering and banging we can hear in our room throughout the day. If we had known this earlier we would likely not have chosen to stay here. When renovations are completed it would be a decent place to stay, but the current inconveniences are overwhelming.Update - The hotel contacted us and offered to change our room due to the issues we had encountered. The elevator was also reopened for use. The management really made a concerted effort to make sure we enjoyed our stay at their hotel. Their gestures were greatly appreciated. Also, there have been a few people commenting that the breakfast was less than desired, and I must disagree. The food was high quality and easily the best complimentary breakfast I have ever had in a hotel. The dining area was nice and we never had an issue finding a table no matter how busy it became. All in all, Homewood Suites was pretty great, it will be fantastic when renovations are completed, and a place we will definitely keep in mind for any future trips to LA.
Name: N***** S******
Date: 2016-02-23 09:57:05
Rating: 4
Comment: Good location within about 3 miles to Disneyland. They offer shuttle service to the parks for $5 per adult single day or $12 for a 3-day pass, which beats parking at $18 a day at the park itself. On-site parking is an additional $6 a day, which is reasonable, albeit the room is already pricey, so it should be included. Breakfast every morning is included. Beat the rush by going between 7am and 8am, otherwise everybody and their dog will be there. Our room was good-sized, but the couch and ottoman had a nice good tear in it on the top and should have been replaced. Its nice to have a full kitchen to use, though havent done so yet. The staff is very friendly, courteous, and helpful. I would stay here again.
Name: D***** T****
Date: 2016-02-20 22:56:06
Rating: 3
Comment: This is not a 5-star hotel... but you get what you pay for...First the bad:The hotel has only two elevators and they are very, very slow. When I checked in online they gave me the option (for $8) to have a room higher up... I declined and I am glad I did. We were in an end suite on the second floor which provided very easy access.The rooms did not appear as if they have have had a deep cleaning in a long while. We kept our shoes on for the most part... there were stains on the wall and drapes. In one room the drapes did not close properly.There is a $12/night self-parking fee... gee. I paid to park myself.The good:The staff was always very friendly, helpful and professional.There is a complimentary breakfast every morning. The food is sometimes questionable, but hey, its free.Monday-Thursday there is a Managers Reception. This includes some snack food and free beer and wine. The food again is low quality, but it will fill the belly.The waitstaff were all super friendly.You are right across from Target lots of restaurants.For the price, I recommend this place. Just know what you are in for...
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Name: L*****
Date: 2024-07-01 22:44:12
Rating: 5
Comment: As a family of 5 traveling is always stressful but HOMEWOOD SUITES made our trip amazing. Upon checking in Skye was wonderful. She answered all questions we had and was so very kind. Brian and Annie (night front desk) helped me at 2am after a long day at Disneyland. After losing a credit card, fighting kids they went out of their way to make the end of our night a good one. With the savings from parking we were able to extend our trip from a 3night to a 4night. Hassan made our extention hasel free and so convenient. House keeping was great. You couldnt tell that we had 3 wild kiddos staying there. I love how there is a small kitchen area. It was like home away from home. We WILL be back!! I would recommend this hotel. Its super close to Disneyland and the beach.