Hugh Kollar - State Farm Insurance Agent

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Name: G**** P*******
Date: 2023-10-11 18:26:22
Rating: 5
Comment: Hugh and his team provide excellent customer service whenever there are questions with billing or claims. He has brought forward options to capture better overall coverage at optimal rate structure.

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Name: K************ S****
Date: 2023-09-27 17:08:33
Rating: 1
Comment: Hugh is the worst agent I have ever dealt with. He accused me to be a liar saying that what I was saying would never happen. I asked if it be researched and called back. I got an email instead of a call. He also told me I was not a got for his office. He has been my agent for over a decade happy to take my money but didn’t even know that I have had my policy with him that long.

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Name: K******* M********
Date: 2023-09-08 16:49:57
Rating: 5
Comment: It’s one thing to have an insurance agent be there when you need them. It’s a whole different game when they reach out let you know they can save you money on your existing premiums! Lori is a dream to have in my corner. The Hugh Kollar Agency is by far one of the best to have your back in every insurance situation!

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Name: S****** D*****
Date: 2023-08-15 20:42:56
Rating: 5
Comment: Hugh Kollar and team have come through for me time and again. I cannot emphasize how kind, helpful their team has been, through the worst of crisis. Thank you SF @ Hugh Kollar.

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Name: S** M*****
Date: 2023-07-11 00:39:37
Rating: 5
Comment: Very pleasant & professional service by all staff. They go out of their way to assist. Highly recommend for all insurance needs.

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Name: J**** A****
Date: 2023-06-24 00:42:34
Rating: 5
Comment: Great service. Ally was so helpful in getting me the best rates with the best coverage. Thank you Ally!

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Name: C****** C*****
Date: 2023-06-19 22:04:19
Rating: 5
Comment: I always get great service. Lori is amazing at getting things done very quickly and following up or responding to any email or phone calls. I highly recommend them!

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Name: A***** H***** T*******
Date: 2023-06-12 21:10:32
Rating: 5
Comment: Ive had my insurance with Hugh Kollar State Farm for 10+ years and his office is highly responsive, patient with questions, knowledgable, and always strives to do the best for their clients.

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Name: J***** Y**
Date: 2023-06-06 20:22:32
Rating: 5
Comment: Lori is very easy to work with and in my experience, on top of everything regarding details, follow-up and the important things we look for in someone looking after our interests. Paperwork, mailed documents, etc. --- all timely and accurate. Great person to have on ones team.

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Name: K******* K****
Date: 2023-05-23 22:35:14
Rating: 5
Comment: Lori was so quick at getting me a quote and took into account everything I needed. She even contacted the DMV on my behalf to help me with registration stickers. couldn’t be happier with her services!!

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Name: J*** H********
Date: 2023-05-13 14:26:47
Rating: 5
Comment: My family has been with Hugh Kollar State Farm for years and he has taken very well care of us. Lori, the office manager, is absolutely amazing and helpful in every way. This type of experience and relationship is vital in an insurance agency, and we’re so glad we have this one!

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Name: A******** R*****
Date: 2023-05-12 23:58:35
Rating: 5
Comment: Hugh Kollar is amazing! Love his staff. Very helpful and quick to respond. I have been a customer for about 15years and couldn’t be happier

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Name: P*** D*****
Date: 2023-05-10 18:25:17
Rating: 5
Comment: Kayla and Hugh were very responsive and helpful. Highly recommend!

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Name: j**** c*******
Date: 2023-05-04 22:57:46
Rating: 5
Comment: I get happy whenever I think of this insurance office. Sounds corny, I know, but it’s true. Every interaction has been excellent and far exceeded my expectations. Lori is the manager and makes my day every time I drop in with questions or a request. Not only does she solve the problem, but she does it right away, and follows up with notifications before I can even wonder about it. Hugh is the man when it comes to insurance. Count yourself lucky if you can get him to take your account! And the rest of their staff keeps the excellence going. The highest standard of service, delivered with a warm, caring attitude!

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Name: N******* N***
Date: 2023-04-26 02:27:24
Rating: 5
Comment: Hugh and the team are amazing. They have a perfect combination of professionalism and compassion. Every concern was met, every question was answered, and a huge amount of stress was removed from my shoulders. I am so thankful for their service.

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Name: S***** M****
Date: 2023-04-25 20:35:08
Rating: 5
Comment: Excellent service and pricing

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Name: e***** n******
Date: 2023-04-25 03:47:23
Rating: 5
Comment: Very professional and efficient

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Name: E**** H*****
Date: 2023-04-25 00:05:11
Rating: 5
Comment: This office is the absolute best! Lori and the entire office always deliver fast, efficient and friendly service. They take excellent care of their clients and help make any transition smooth whether you are moving, changing cars or adding drivers.

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Name: M*** J*****
Date: 2023-04-24 19:39:52
Rating: 5
Comment: Hugh Kollar and Lori Elder (Office manager) have been very pleasant to work with, they have given us excellent guidance for insurance coverage, and we have been able to reduce our insurance rates by combining all our insurance needs under one company. Their office provides very professional service, they are highly recommended, and they get our rare 5-star rating.

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Name: R**** C*******
Date: 2023-04-21 23:33:57
Rating: 5
Comment: Hugh and his team at State Farm have been first class from day one. Incredibly responsive and the good rates. Couldnt be happier with their services.

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Name: j***** b********
Date: 2023-04-21 22:07:16
Rating: 5
Comment: Lori and her team were amazing! They handled my insurance so quickly and efficiently and answered every call right away. Would definitely recommend them!

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Name: M***** S******
Date: 2023-04-04 21:34:08
Rating: 5
Comment: This office responds quickly and actually thinks ahead to understand what I need. COIs and Add. Insured Certs are typically within the hour if they have all the info needed. As a Public sector services business owner this is huge. I do recommend Hugh Kollar Agency.

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Name: E**** A*******
Date: 2023-04-02 20:52:37
Rating: 5
Comment: Ally made my experience so easy! It was my first time going on my own insurance and she made it so smooth and quick!

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Name: P*** F*******
Date: 2023-03-31 16:48:08
Rating: 5
Comment: Ive been using Hugh Kollar for years now and they have always been very responsive to all my needs. When I need documents for my clients I can rely on them to deliver what I need very quickly. Im really happy with the service!

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Name: T*************
Date: 2023-03-27 20:10:55
Rating: 5
Comment: Have been with startefarm for over 4 years and I love them. Very helpful, staff is super friendly and very transparent. Rates are the best around. Thank you kayla and the rest of the staff for being amazing!!

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Name: K**** M*******
Date: 2023-03-22 22:52:04
Rating: 5
Comment: Best in the biz! Thanks for helping me out with insurance on my new boat!

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Name: N**** R*** P******
Date: 2023-03-15 06:07:49
Rating: 5
Comment: Ive been working with Lori for my auto insurance coverage for over a decade. Shes always prompt to answer my questions and is a pleasure to work with.

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Name: R*** J******
Date: 2023-03-01 00:44:20
Rating: 5
Comment: I just moved between states and Ally helped make my transition easier. Plus I’ve had State Farm for over two decades—no complaints.

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Name: C***** B*****
Date: 2023-02-24 15:16:08
Rating: 5
Comment: Been here for over 15 years, my parents are still here too! Great service and are always there to help. They give great advice on what insurance you need as you get older and progress in life, but never try to sell you. Everyone is super friendly and they do a wonderful job!

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Name: J**** L*****
Date: 2023-02-03 22:26:26
Rating: 5
Comment: Communication has been great! I have received very quick responses to emails and any issue I have had has been handled very quickly!

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Name: R****** W******
Date: 2023-01-26 11:35:28
Rating: 5
Comment: STATE FARM IS by far THE BEST insurance we’ve ever had. KAYLA is my moms agent at this office and she IS AMAZING !! She is always very sweet, knowledgeable, and willing to answer my moms questions. We highly recommend this office and Kayla if your looking for great customer service, an affordable policy, and an insurance agency who truly cares about their customers.

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Name: M******* Y********
Date: 2023-01-25 19:05:44
Rating: 5
Comment: I worked with Lori, the office manager, who was amazing! She was patient with any questions I had, and super kind and helpful.

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Name: D***** S******
Date: 2023-01-24 22:38:43
Rating: 5
Comment: Fantastic service! From initial phone call to completed policy in 2 hours.

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Name: J C**
Date: 2023-01-11 23:37:08
Rating: 5
Comment: Hugh Kollar State Farm Insurance Agency is what all insurance agencies should be like. I have about 18 policies with them and have been with them for over 12 years. Hugh and his team (Lori and Jennifer) are very accessible and always respond to any requests and questions promptly. I dont have to worry about anything related to insurance because I can depend on them 100%. Over the years, I made some claims (Business and Personal) and Hugh and his team helped me through the whole process without much involvement from me. They take great care of my personal and business insurance needs.

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Name: K******** G******
Date: 2023-01-11 01:00:02
Rating: 5
Comment: Great service, rapid response time, and extremely easy to communicate with!

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Name: T*** H*****
Date: 2022-11-30 23:55:38
Rating: 5
Comment: This State Farm office provides my family great service!

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Name: T**** R***
Date: 2022-11-30 17:44:56
Rating: 5
Comment: They are always there for us. We moved recently and they move heaven and earth to ensure we had everything covered. We have been with Hugh for +20-years!!!

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Name: r*** b*****
Date: 2022-10-04 21:53:54
Rating: 5
Comment: Hugh and crew are very helpful! Thanks again to Kayla for her quick handling of my policy. : )

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Name: G***** H*****
Date: 2022-09-22 22:22:07
Rating: 5
Comment: Lori is an absolute gem whos always fast, efficient and professional. I feel lucky to have her as my insurance agent

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Name: D**** C*******
Date: 2022-09-15 19:59:17
Rating: 5
Comment: Very communicative and kind

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Name: J******* Z****
Date: 2022-09-01 20:19:38
Rating: 5
Comment: Frances is fantastic. State Farm is lucky to have her. I needed insurance quickly for my new car, and she was able to get it for me and bundle it with my renters insurance for a good price -- all within hours. Thank you so much Frances!

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Name: K**** H*****
Date: 2022-09-01 16:54:53
Rating: 5
Comment: Great Service. Always there to help with any questions or issues we have and very responsive.

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Name: K**** D****
Date: 2022-08-25 20:54:50
Rating: 5
Comment: Absolutely phenomenal State Farm agent along with the entire office team. Attentive, responsive, accurate, kind. Everything you could want in an agents office. Thank you for the great service over the years.

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Name: S**** R******
Date: 2022-08-24 21:25:55
Rating: 5
Comment: Hugh Kollar and team are the BEST. They are responsive, knowledgeable, and always solve the issue at hand. I highly recommend them for their incredible service and professionalism.

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Name: D**** B****
Date: 2022-08-23 17:05:02
Rating: 5
Comment: Kayla was extremely attentive to my situation and very helpful in what is usually stressful was simple

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Name: l***** b****
Date: 2022-08-19 21:40:12
Rating: 5
Comment: Great service at this office. Lori and Hugh are always quick to respond to requests. Highly recommend them!

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Name: C****** R***
Date: 2022-08-15 19:03:10
Rating: 5
Comment: Lori Elder is such a professional! She listens and ensures the answers she gives are accurate. I really love having Hugh and Lori as my State Farm reps!!!!!

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Name: L*** H**** M****
Date: 2022-08-15 06:36:12
Rating: 5
Comment: Lori Elder is THE BEST! She has always come through when we have had the simplest of questions, and has always been super patient, responsive and quick to get the information we need, as well as process any claims and deal with any issues we have ever had. Having Hughs team on our side has been a huge blessing! Our business and home policies reside here and we would not want it any other way. Thank you team for all you do, we SUPER appreciate you!

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Name: T***** L*****
Date: 2022-07-18 18:32:42
Rating: 5
Comment: Kayla was super helpful at getting insurance set up and in place on my motorcycle. Super fast and easy. All in all great representative and service.

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Name: l*** d*****
Date: 2022-07-08 22:58:33
Rating: 5
Comment: Loved working with Lori Ann Elder she got me a quote lighting quick and was so helpful and friendly. I got insured and wrote me up a COI in a matter of hours. Will be using her for all my insurance needs. Lane

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Name: L**** C********
Date: 2022-07-06 00:00:46
Rating: 5
Comment: Great service and knowledgeable advice from Kayla at Hugh Kollar State Farm in Carlsbad. I highly recommend them!

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Name: D*** K**** G*** R***
Date: 2022-07-05 21:02:01
Rating: 5
Comment: Everyone in this office is so professional and kind! They have always taken care of me in my business. Theyre always easy for me to get ahold of, which is wonderful when youre very busy like I am. I highly recommend this agent and office!

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Name: B*** B******
Date: 2022-06-29 03:34:19
Rating: 5
Comment: Love love this office. While I’ve never officially met Hugh his assistants have always been amazing. I’m a local business owner in carlsbad and I needed to update my policy and Kayla helped me get it done so efficiently and quickly. Fantastic customer service

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Name: M*** E*********
Date: 2022-06-28 19:29:52
Rating: 5
Comment: Kayla Maddux was very nice, professional and knowledgeable in helping me obtain a life insurance policy for my son. I highly recommend Hugh’s office for any insurance needs

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Name: L**** M*****
Date: 2022-06-28 18:52:39
Rating: 5
Comment: Hughs team was extremely helpful when it came to getting my auto and renters policies in place. They ended saving me nearly $200 month and Kayla took the time to go over my coverages on my new policy with me. I highly recommend this office

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Name: a******* G*****
Date: 2022-06-28 17:53:51
Rating: 5
Comment: Lori at Hughs office offers Friendly and Stellar customer service!

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Name: K**** F****
Date: 2022-06-11 02:29:07
Rating: 5
Comment: I called to ask some questions I had on my mind and they were very attentive and answered everything ! And they even called back to give me more specific information, super helpful and great customer service!

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Name: C**** G***
Date: 2022-02-16 20:26:16
Rating: 5
Comment: Hugh, Lori and the rest of the office are always very professional and easy to work with.

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Name: C******** M********
Date: 2022-01-05 17:40:37
Rating: 5
Comment: Ive had a policy with this State Farm office since my parents signed me up for car insurance when I was sixteen years old. Eventually my husband joined up after we got married. The office manager here, Lori Ann Elder, has been my primary contact person for the last 20-something years. Shes so friendly and efficient. Its so nice to have a constant presence that I can rely upon. Thanks for all the years of great service!

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Name: M*** K******
Date: 2022-01-04 20:26:44
Rating: 5
Comment: Great Agency and amazing Office Manager. Very detailed, precise and knowledgeable! I would highly recommend this office! World Class Service

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Name: J***** D****
Date: 2021-12-30 01:56:58
Rating: 5
Comment: I had such a pleasant experience working with Lori to build the perfect insurance policy for my converted RV. She really walked me through every part of the policy I was unsure of and gave me a great competitive rate! I called her in the morning and a couple hours later my car was insured and ready to go! Great service, I totally recommend!

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Name: Q**** S****
Date: 2021-12-15 20:45:02
Rating: 5
Comment: Look no further than Frances and Hugh to help with all your insurance needs. The took care of me with top notch service, professionalism, and follow back. Would recommend to anyone looking to get dialed with all insurance needs!

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Name: S**** R***
Date: 2021-11-23 22:57:53
Rating: 5
Comment: Frances is great to work with! Thanks Hugh

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Name: c****** t*****
Date: 2021-11-12 00:22:32
Rating: 5
Comment: We have been clients of State Farm for almost 50 years; naturally over that period of time we have had several different agents but always had excellent service. Hugh Kollar and his staff are outstanding in all regards. They are prompt to respond to any questions I may have and are always kind and courteous, going out of their way to take care of my concerns. I would be remiss if I failed to mention one person in particular. Frances, who is one of the office staff, has been most conscientious about demonstrating her utmost concern in making sure we are taken care of properly. She pays close attention to detail while maintaining patience for our many questions. She is knowledgeable and displays the fine character that is expected of a State Farm employee. We feel we made an excellent choice to have Hugh and his staff as our State Farm family.

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Name: T D******
Date: 2021-11-11 19:57:39
Rating: 5
Comment: I have had these folks handling my insurance needs for several years and Lori and Hugh and the entire staff have been absolutely incredibly excellent. In this day or do it all yourself on the computer it is critically important to have real people there to handle the real world issues that arise. I highly recommend them.

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Name: M****** T*****
Date: 2021-11-11 16:56:13
Rating: 5
Comment: My Agent Hugh Kollar and all his staff Lori, Frances and Stephanie are all very Knowledgeable with State Farm policies and claims process. I can’t say enough about my agents office.I recently had someone hit my vehicle and I called my office, they took care of the claims process and they kept calling, texting, and emailing to make sure that I have been in contact with claims department. State Farm has a very easy to follow app you can use as well. You can call the office and they are always there to help. If you leave a message, they always return your call. They will call, text and e-mail you.The service that you receive out of Hugh Kollar’s State Farm Agency in Carlsbad is an A+ rating.I recommend Hugh Kollar and his licensed staff to anyone who wants a State Farm insurance agency with exceptional service.

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Name: A****** B******
Date: 2021-11-11 11:55:29
Rating: 5
Comment: Frances was so attentive when I inquiries about a new policy. Anytime I had a question she was very quick to respond and made sure my needs as a client were met. I highly recommend this agency to everyone!

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Name: M*** G****
Date: 2021-10-26 13:49:05
Rating: 5
Comment: Lori was very pleasant and professional on the phone. It was a pleasure talking with her!

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Name: J*** R***
Date: 2021-10-26 01:08:02
Rating: 5
Comment: Very professional State Farm agent and staff who are all very responsive to inquiries and issues as they arise. Pro-active annual review of insurance coverage.

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Name: D**** G*******
Date: 2021-10-25 06:50:40
Rating: 5
Comment: Frances at Hugh Kollars State Farm Insurance was a pleasure to work with. She was on top of everything adding our new car just before we picked it up and adjusted the insurance on our truck. She was quick to respond to my emails and called to make sure she understood our needs. I would highly recommend Hugh Kollar and Frances that work in his office.

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Name: J****** R****
Date: 2021-10-22 20:53:24
Rating: 5
Comment: Lori Ann Elder, Office Manager, has been in the insurance for 40 years and was so professional, responsive and knowledgeable about auto insurance, homeowners insurance and the umbrella policies they have available. Lori provided several quotes for me to evaluate versus our current insurance policies so I could bundle policies showing the rates, or see the rates for stand-alone policies. She was very helpful. I also had an opportunity to talk with Frances in this office and found her to be helpful, knowledgeable and professional. I contacted this particular State Farm office because of the exemplary reviews on Yelp. I was glad I did.

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Name: M**** M********
Date: 2021-10-14 02:29:51
Rating: 5
Comment: We moved from Minnesota to California and had to transfer our two vehicle and homeowners Ins. This office has been very patient with our situations and listened to what was simply important to us when getting our quotes.I recently had a collision claim and within 24 hrs of submitting online, I was contacted by them for any assistance I might need. Stoked to be working with a communicative team and agent Lori Ann Elder specifically. She’s consistently helpful and responsive.

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Name: K*** B*****
Date: 2021-10-13 20:43:32
Rating: 5
Comment: I’ve been with State Farm for more than 15 years and the folks at State Farm/Hugh Kollar are amazing! Lori Ann Elder is so wonderful in handling all of my insurance needs- she is so professional, friendly and quick to help!I highly recommend using State Farm for your insurance needs.

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Name: k*** l****
Date: 2021-10-12 16:38:07
Rating: 5
Comment: Christine has ALWAYS been helpful with my insurance questions and needs ;)

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Name: L*** H********
Date: 2021-10-01 00:35:04
Rating: 5
Comment: Very helpful and fast response times

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Name: D****** J****
Date: 2021-09-30 20:01:46
Rating: 5
Comment: The Team at Hugh Kollar is absolutely amazing.The Team has always been very attentive to our needs and prompt with responses to any questions and concerns that I have had. When we needed to file a claim, Laurie even guided me to ask our contractors the right questions and how we should respond the the contractors questions in order to get all of us the best pricing and to not be taken advantage of.I HIGHLY RECOMMEND this team to everyone out there!

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Name: A** R******** S*******
Date: 2021-09-24 21:16:16
Rating: 5
Comment: We have been with Hugh for over 5 years and he has always been extremely attentive and helpful as we navigate our finances and grow our family and homes!

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Name: M*** A******
Date: 2021-09-23 13:16:33
Rating: 5
Comment: Thank you Lori and team for you prompt and accurate help.

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Name: N***** D*******
Date: 2021-09-22 16:07:07
Rating: 5
Comment: Hugh and his team are outstanding! Ive never had such a responsive insurance team. Lori often gets back to my emails within an hour and Hugh is fabulous. I trust his advice and know that he is ensuring that I am protected but not being overcharged. This responsible care for my needs eases my mind and my bank account. If you want custom and personal service, contact Hugh today.

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Name: L**** S*****
Date: 2021-09-15 19:01:57
Rating: 5
Comment: I highly recommend working with Frances Sharp! She is very knowledgeable, helpful, and will get you exactly why you need. It’s a pleasure working with her!

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Name: R*** M******
Date: 2021-09-09 17:32:36
Rating: 5
Comment: Hugh has been my agent for almost all of the past 20 years. He and his staff have been nothing short of fantastic, they are quick to respond and tackle any question or situation I throw at them. I would highly recommend their services to anyone.

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Name: L*** L*****
Date: 2021-09-08 19:25:34
Rating: 5
Comment: Hugh and his team are very responsive and helpful. We have several policies with the office and feel well protected. Definitely give them a call for any and all insurance needs!

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Name: R** C
Date: 2021-07-26 21:53:48
Rating: 5
Comment: Ive been with State Farm for a decades, but only 4 years in Carlsbad. Ive always had Roadside Assistance added to my auto policy for less than $8 a year. You never know when its going to be needed. Ive had broken keys, leaky radiators, flat tires, and the most recent yesterday, a bad starter. With Roadside Assistance you can call any tow truck operator, then email a copy of the bill to State Farm and theyll mail you a check. This happened this morning with an email to Lori in Hugh Kollars agency. I sent the email with a copy of my $105 towing bill at 10:42, by 11:00 Lori sent an email that the check was in the mail. I could never understand why so many people use AAA, when there is a better and less costly solution for roadside assistance.

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Name: L****
Date: 2021-07-13 18:53:48
Rating: 5
Comment: I was blown away at the service I received from Lori Elder and Frances Sharp!Moving into my apartment was no hassle. They sent over the rental insurance documents asap and resolved any information gaps with my apartment complex.Nothing beats a stress free process!

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Name: W***** P*****
Date: 2021-07-08 18:11:32
Rating: 5
Comment: I really love this agency… if you get a chance make sure you work with Frances she has the knowledge and the energy to get you the coverage you need for all of your property, vehicles, Ect. I was so impressed I had to write this review. Also when it comes to the cool factor Hugh is amazing ✅

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Name: P****** B****
Date: 2021-07-02 20:25:00
Rating: 5
Comment: Lori is amazing. For years she has helped my mom and then me. She is friendly, kind, and very helpful. She does a great job!

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Name: S***** M*****
Date: 2021-06-24 19:00:10
Rating: 5
Comment: I use Hugh Kollar for all my personal and business insurance! They are so fast to respond with any of my business needs. Frances is always so helpful with updating my COI so quickly, when I need to work at different venues!

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Name: R***** B*****
Date: 2021-06-23 03:23:48
Rating: 5
Comment: Ive been with State Farm for at least 30 years now. Ive been with Hughs office since 2013, but have been dealing with Lori since the prior Scripps Ranch office for a longer period. Both Hugh and Lori are wonderful to deal with, no pressure and listen to customers. Always quick to respond to questions or concerns.

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Name: V****** L*
Date: 2021-06-18 17:38:26
Rating: 5
Comment: Hugh Collars staff is professional, responsive, and receptive to concerns and needs. A huge shout out to Lori for her impeccable service!

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Name: L*** H********
Date: 2021-06-18 13:46:45
Rating: 5
Comment: I’ve had the pleasure of working with Lori and she is great!

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Name: B**** M***
Date: 2021-06-16 15:54:11
Rating: 5
Comment: I cant say enough positive things about Lori Elder AND Hugh Kollar. Knowledgable, helpful, and proactive. Best insurance experience of my life.

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Name: P******* J******
Date: 2021-06-15 14:43:43
Rating: 5
Comment: Hugh Collars staff is the best. I’ve been a client for over 20 years. Their office handles mine and my family’s insurance needs. The office manager, Lori is simply amazing. Never misses a beat. She’s so knowledgeable, resourceful and remembers every detail of past conversations. Not sure how she does this last one but I know that I can ALWAYS count on her!!! Can she be cloned??? Thank you Lori for always making me feel like I’m the most important client.

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Name: a**** k***
Date: 2021-06-04 18:31:55
Rating: 5
Comment: Christine has been my agent for yeats always treated me with kindness even when i was living in my car. She had faith in me . i stay with state farm only because of her.Thank Christine you are the best.

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Name: A*** L*****
Date: 2021-06-03 20:23:15
Rating: 5
Comment: We have recently moved from Florida to California. Lori was AMAZING !!! Very prompt, professional and friendly!!! She took great care of our insurance needs !!! Highly recommended!!!! 👍🏻👍🏻 StateFarm for the WIN - AGAIN !!!

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Name: B****** M******
Date: 2021-06-02 18:19:07
Rating: 5
Comment: Excellent customer service. Stephanie was very friendly, patient and helpful in helping us find what we were looking for.

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Name: g*** p*********
Date: 2021-05-31 14:44:26
Rating: 5
Comment: Huge Kollars staff is exceptional, particularly Lori. It is invaluable to be able to email or call the office and actually get someone who cares, and get resolution to issues ... whether it is for a change in billing, advice on what changes to make to your coverage, or help with a claim. The rates a fair, and the service is great. I would highly recommend State Farm and this office in particular.

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Name: S**** H*****
Date: 2021-05-27 22:58:50
Rating: 5
Comment: We are very happy we chose Hugh Kollar’s State Farm office years ago. Lori has been our go to person, and she goes above and beyond to provide prompt help and invaluable advice on whatever our need may be. We wish the very best for Hugh, Lori and the rest of the team.

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Name: R**** c*********
Date: 2021-05-26 22:18:56
Rating: 5
Comment: Hugh has been our agent for years. When we had him review our prior policies (with another company) he helped us not only reduce our payments, but also explained some things that we ended up adding to ensure we are fully protected (home, fire, theft, etc). We have had a few claims over the years and his executive assistant Lori is immediately on it getting us take care of- she really knows her craft as well. My husband and I would highly recommend Hugh Kollars State Farm Insurance Agency!

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Name: M*** H******
Date: 2021-05-26 14:47:17
Rating: 5
Comment: Hugh and his team are top notch! They provide great insurance products, advice, and customer service.

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Name: R****** B****
Date: 2021-05-25 20:17:09
Rating: 5
Comment: Christine did a great job and was very helpful!

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Name: N*** A*****
Date: 2021-05-25 19:34:16
Rating: 5
Comment: Hugh and Lori are fantastic and I have no complaints. Prompt communication, excellent clarity, and a pleasure to deal with. Highly recommend using their agency!

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Name: R***** T********
Date: 2021-05-24 21:26:11
Rating: 5
Comment: Every person in Hughs office, as well as Hugh himself, is a joy to work with! Hugh has been my insurance agent for several years now and I always get prompt, cheerful responses to any questions I might have. Office Manager Lori Elder is very informed and has helped answer many questions Ive had over the years, even if it doesnt directly result in making a sale! Which is why I trust them; theyre available, go the extra mile, and have celebrated milestones with me as Ive needed more insurance coverage (first renters insurance, then car, then added on my partners car, then engagement ring coverage, and hopefully homeowners in the future!). Last, but not least, State Farm has given a dividend to their auto policyholders; I was just informed that Ill be receiving a check in the mail for over $300. This was a shock! But, in a time when many people are going through financial turmoil, I feel like Hugh, his office, and State Farm, care about my well-being. I feel safe, secure, appreciated, and taken care of. Thank you!

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Name: R*** V****
Date: 2021-05-24 16:43:12
Rating: 5
Comment: I have been with State Farm for many years for my auto policy, but until recently, I had my home owners policy with another company. Christine assisted greatly with my transition in setting up my home owners insurance policy. Overall, I have been very happy with her responsiveness and the policy put in place.

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Name: E*** I******
Date: 2021-05-21 18:50:14
Rating: 5
Comment: Extremely helpful and are incredibly responsive! They happily answered all questions I had and walked me through the steps and nuances of anything I was not clear on. I would 100% recommend Hugh and his office to anyone.

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Name: G***** P*****
Date: 2021-05-21 18:32:40
Rating: 5
Comment: I highly recommend working with Frances Sharp, she’s exceedingly competent and you can rely on her expertise!

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Name: T***** P
Date: 2021-05-20 22:39:28
Rating: 5
Comment: Frances is very helpful and knowledgeable, she can get you exactly what you need!

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Name: L**** P*****
Date: 2021-05-20 22:33:42
Rating: 5
Comment: Frances Sharp is a go-getter dedicated to helping Hugh Kollar’s clients! Call today and see how she can help you. Energy, enthusiasm, and expediency combined make her a great professional.

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Name: S***** E******
Date: 2021-05-20 18:11:14
Rating: 5
Comment: Have dealt with several State Farm offices and Hugh Kollars is the best! Easy to contact and very helpful.

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Name: D**** Z****
Date: 2021-05-20 14:06:58
Rating: 5
Comment: 5 star, Lori was very helpful in helping me with all my questions and concerns. She was very experienced and detailed to ensure we got exactly what I needed. Truly a great experience, I will continue my business with Hugh and Lori.

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Name: K**** K****
Date: 2021-05-18 22:23:30
Rating: 5
Comment: Lori, at Hugh Kollar State Farm Insurance office is reliable, kind, and thorough and will take as much time as you need to help you. when you call. We recently added a secondary medical insurance policy to cover the 20% that Medicare does not pay. Typically, after a hospital stay or even Dr. visits you will be advised by the health services you received, that you may owe money. With our State Farm policy and Lori I feel confident about our future medical Ins. needs. i can recommend without any reservation State Farm. Ask for Lori when you call.

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Name: E*** R****
Date: 2021-05-18 21:24:15
Rating: 5
Comment: Lori is da best!

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Name: J** D********
Date: 2021-05-18 19:51:53
Rating: 5
Comment: Lori Elder from Hugh Kollars State Farm office is always pleasant and very helpful each time i call. I find it a pleasure to work with Lori. I recommend this State Farm office and Lori for your insurance needs.

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Name: j*** c*****
Date: 2021-05-18 17:22:31
Rating: 5
Comment: I have been with them for pretty long time and I am more satisfied with their amazing service!!!!

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Name: D***** A*****
Date: 2021-05-18 16:32:05
Rating: 5
Comment: Hughs office has been a pleasure to work with over the years. In particular, their office manager, Lori has been awesome! Prompt and professional with all of my insurance needs. Shes also made a few great recommendations on restaurants! Bringing a personal touch to our interactions has made me feel like Im a valued client. I highly recommend working with them.

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Name: D***** W****
Date: 2021-05-13 00:00:29
Rating: 5
Comment: Hugh and Lori were outstanding to work with! We got great coverage in no time, and had fun conversations along the way. I will definitely be coming back for any future insurance needs. Thank you, Hugh and Lori!

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Name: y****** s*****
Date: 2021-05-10 20:05:24
Rating: 5
Comment: I recently purchased insurance through State Farm and Lori Ann Elder has been a 10/10 . She not only got me a low rate but a significantly greater coverage which is amazing. She is the best, I would never ever consider anyone else for my insurance needs.

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Name: J** P*********
Date: 2021-05-10 16:29:55
Rating: 5
Comment: Great to work with, and always take care of any requests or issues in short order. Thanks again guys!

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Name: A*** S*******
Date: 2021-05-09 15:07:23
Rating: 5
Comment: Very responsive! I initially emailed Hugh to inquire about insurance for my Photography business. Although he was out of the office at the time, he sent my inquiry to Lori and she followed up immediately. Lori was very professional and helpful! She handled everything so quickly and made the process so easy for me. Highly recommend reaching out for your insurance needs!

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Name: D***** J* W*******
Date: 2021-05-08 02:21:34
Rating: 5
Comment: It has been a absolute pleasure working with Lori Elder at Hugh Kollar State Farm Insurance. They were very responsive, answered all my questions, and listened to our needs. I would recommend you give them a call for your insurance needs.

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Name: C****** G****
Date: 2021-05-07 21:08:24
Rating: 5
Comment: For everyone looking to have an agent take care of your insurance needs, please look no where else! Hugh and his team have helped my small business for years. They are very attentive, quick to respond to inquires or problems, and work with me on all business policies and concerns. Thank you Hugh and Lori you guys ROCK!

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Name: J**** M*****
Date: 2021-05-07 01:44:09
Rating: 5
Comment: Lori was quick to respond and very helpful in getting my policies moved from another agent and making changes I needed.

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Name: M** B***
Date: 2021-05-06 23:07:48
Rating: 5
Comment: I’ve been with Hugh for a few years, always professional, always follows up. Hugh and his Team has Allot to do with me continuing to to work with them, even though I have moved a lot of miles from his office.You can’t go wrong with this State Farm team!

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Name: S***** R******
Date: 2021-05-06 04:14:28
Rating: 5
Comment: Lori Elder is my go-to person. I have known Lori for 15 plus years. She is a storehouse of knowledge and has a personality that would put anyone in a good mood. There was even a short period of time when insurance rates went up, and my daughter and I changed companies. Mistake!! It wasn’t worth the minimal savings with the other company. We went back because of Lori. The customer service was terrible with this All State company. The first agent we were dealing with was pushy and short-tempered. We asked for another agent, and this one was not at all knowledgeable in her chosen profession. We so appreciate Lori!

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Name: W***** K*****
Date: 2021-05-05 22:58:09
Rating: 5
Comment: Hugh, himself is top notch! His office staff are the nuts and bolts! Best service and advice have been given to my entire family. Highly recommend this office no matter where you’re located.

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Name: K**** S******
Date: 2021-05-05 17:53:38
Rating: 5
Comment: Hugh and his team have always taken great care of me for all of my insurance needs. Hugh makes it personal and makes sure youre all taken care of!

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Name: A** M*******
Date: 2021-05-05 16:50:41
Rating: 5
Comment: Ive been working with Hugh and Lori for over 7 years now and they are wonderful. The highest level of customer support, prompt to respond and helpful when needed. We have multiple policies with them and we are very happy customers.

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Name: C******** T********
Date: 2021-05-05 04:00:31
Rating: 5
Comment: Lori & Hugh are always quick to respond and have good feedback when answering questions.

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Name: A*** F******
Date: 2021-05-04 19:53:16
Rating: 5
Comment: Although State Farm was unable to insure me due to my busy driving history, Lori was extremely helpful in providing advice that led to me securing much improved car insurance with another provider. I look forward to working with Lori in the future once I become more insurable!Cheers for your help & friendly character.

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Name: W**** F
Date: 2021-05-04 17:39:42
Rating: 5
Comment: We have been long time customers for a reason- everyone is this office is the best. Hats off to Lori for always handling our questions, explaining the details, working to be sure our needs are met and covered and at the best rates . It also helps she has a great sense of humor too! Thanks.

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Name: K**** K
Date: 2021-04-28 18:33:51
Rating: 5
Comment: Good and professional service. Thank you Lori.

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Name: R*** R*****
Date: 2021-04-26 21:07:52
Rating: 5
Comment: Hugh Kollars State Farm team is great all around. They are knowledgeable, always available, and very helpful. As a longtime client I highly recommend.

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Name: L*** W*****
Date: 2021-04-26 19:47:48
Rating: 5
Comment: Lori Ann is extremely dedicated and helpful. She always answers emails quickly, processes our insurance requests and needs in a most timely fashion. Most important, besides being professional, she’s very friendly!!

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Name: R**** F******
Date: 2021-04-24 01:18:52
Rating: 5
Comment: Hugh Kollar and Lori Elder are The Best of The Best in the insurance industry. Not only do they have great attention to details, but they respond to phone calls and emails immediately. Fabulous Customer Service, Trustworthy, Friendly.

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Name: Y***** B****
Date: 2021-04-20 19:43:54
Rating: 5
Comment: Highly recommend this office and have been using them for over 20 years. Lori and Hugh are great, very responsive and thorough and tried to do their best for client.

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Name: J***** J******
Date: 2021-04-16 20:46:03
Rating: 5
Comment: The staff at Hugh Kollar worked above and beyond for all of my insurance needs. Professional and prompt responses from all of the staff: Lori, Christine, and Hugh. I am very pleased with this agency and State Farm. They take the time to explain the different coverages and are very knowledgeable.

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Name: C****** C*******
Date: 2021-04-15 12:54:31
Rating: 5
Comment: Hugh Kollar and his team are great to work with. Hugh has been my State Farm agent for many years - for both auto and home. Lori in his office is always so responsive and helpful. Thank you, Hugh and Lori!

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Name: T******* T******
Date: 2021-04-14 19:13:02
Rating: 5
Comment: If you need insurance search no more!!! Lori has been the most helpful, friendly and efficient professional to deal with! I could not recommend her the entire office more. If I could give them 10 stars I would :)

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Name: J**** D********
Date: 2021-04-13 22:11:40
Rating: 5
Comment: Lori Elder has helped me several of times and she has done a great job! Great service all around! Thank you all

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Name: J**** C*****
Date: 2021-04-08 18:37:12
Rating: 5
Comment: Weve been with Hugh Kollar State Farm for years. Everyone is extremely friendly and super responsive. They make everything easy and will treat you like family. Thanks to Hugh and Lori for all of their help over the years.

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Name: C****** B***
Date: 2021-04-02 20:59:03
Rating: 5
Comment: Lori Elder from Hugh Kollars office is a ROCKSTAR! I feel like whenever I call she is always available to help. She gets it - effectively and efficiently takes care of any issue! Definitely 5 STAR customer service. I would NEVER go anywhere else. Lori really goes above and beyond.

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Name: S**** S*********
Date: 2021-04-01 23:27:50
Rating: 5
Comment: I have been Hugh Kollars customer since 2003. Over the years, his agency has insured my home, auto, life and my businesses. I have worked with both Hugh and Lori on this team. I find both of them to be highly efficient and responsive. I had a fire damage on one of my retail store, even though we went through tough time, Hugh and his team made sure that insurance coverage and payout is one less thing to worry about. There are very few businesses which delivers consistency quality and value, they have done it for me for almost 20 years. I chose to do business with Hugh & Lori who happen to be representing State Farm.

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Name: g********
Date: 2021-04-01 17:23:42
Rating: 5
Comment: Lori Elder is awesome! Weve been with this office for many years and I know that I can count on her to get back to me promptly with any request. Shes thorough and friendly and a true gem in the office!

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Name: S******* R****
Date: 2021-03-30 23:01:09
Rating: 5
Comment: Lori Ann elder was very professional and helpful and went the extra mile

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Name: D**** J*****
Date: 2021-03-30 16:55:09
Rating: 5
Comment: Lori Ann Elder at this office has been super helpful on numerous occasions. If youre looking for great customer service at competitive prices, you owe it to yourself to give this State Farm office a try.

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Name: A** O****
Date: 2021-03-29 22:30:52
Rating: 5
Comment: I have emailed Lori Elder at Hugh Kollars office twice within the last week and both times Lori has been FANTASTIC!!! She responded to my concerns quickly and the outcome for both my email requests have been great news and outstanding service. Thank you Lori for your incredible service and attention to details :)

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Name: C**** K*****
Date: 2021-03-24 22:47:48
Rating: 5
Comment: Hughs office offers great customer service overall. I worked with Lori and I am grateful because she was responsive and proactive.

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Name: I*** P**** A**********
Date: 2021-03-23 17:51:50
Rating: 5
Comment: Lori Elder at Hugh Kollars office has provided our family phenomenal service. We have received immediate support when needed.

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Name: J******* O********
Date: 2021-03-22 21:04:41
Rating: 5
Comment: I was referred to State Farm by my best friend. She lived on a cul de sac, here in San Diego, which was affected by wildfires. Out of 13 homes on the street, 7 were destroyed by fire, and the other 6 suffered severe smoke damage. Every single homeowner had to make an insurance claim. Since all the neighbors were going through the same thing, it was very clear which insurance companies were taking care of their customers and which were not. State Farm stood out above the rest. My friend and her family were one of the first ones back in their home. State Farm found them really nice temporary housing while the repairs were made. When they returned to their home, it was as good as new. Having insurance is important, but having the RIGHT insurance company is even more crucial.Hugh and LoriAnn are the best. The personalized service they offer is second to none. I rarely need to call the office, but every single time they immediately know exactly who I am and have my account information at their fingertips. With them, I feel confident that I have exactly the right insurance coverage for my needs, nothing more and nothing less.

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Name: S***** M****
Date: 2021-03-19 20:18:36
Rating: 5
Comment: My company hired this agency when we opened a location in the San Diego area. Everyone in their office has offered us absolutely stellar service. The agents are always friendly and responsive to our every request. These folks are true professionals in the industry!

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Name: R***** M****
Date: 2021-03-15 23:10:27
Rating: 5
Comment: We’re very grateful for Lori. She always goes out of her way to be patient and helpful. It is so reassuring to know she is just a phone call away whenever we have a question!

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Name: C******* B****
Date: 2021-03-15 22:38:04
Rating: 5
Comment: I email with Lori on a frequent basis when I have questions - she is both responsive and resourceful. Hugh has a great agency and I look forward to continue keeping our business with him. Highly recommend!

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Name: S**** F****
Date: 2021-03-04 00:07:59
Rating: 5
Comment: Lori is excellent and has done a great job helping me navigate a difficult claim.

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Name: M****** W******
Date: 2021-03-03 08:43:09
Rating: 5
Comment: We are long-time State Farm customers, and have worked with Hugh and his office for almost nine years. Weve had the pleasure of working with Lori Ann for over 30 years. Hugh and Lori are professional, responsive and honest, and are major reasons we remain loyal State Farm customers.

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Name: B******* S*******
Date: 2021-03-01 22:38:52
Rating: 5
Comment: I am extremely happy that I found this State Farm branch. Shout out to Lori Ann! She is beyond nice and professional! I had Costco car insurance and thought I was getting the best deal out there and I was wrong! Lori Ann helped me get the best deal and best coverage! I am now working with her to insure my business as well. I know Im in good hands. 👍

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Name: A**** F*****
Date: 2021-02-27 00:34:49
Rating: 5
Comment: Lori Ann Elder is so knowledgeable and professional. She helped me recently with a transfer of auto insurance to another state. She explained what needed to be done, but then — she did all the follow up for me! Now that’s incredible. You rarely see that type of customer service today and with a pleasant attitude. Thank you Lori!

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Name: C****** C***
Date: 2021-02-25 23:31:23
Rating: 5
Comment: I have been with this Office since 1995, I never have anything but great service. Hugh and Lori are just professional and personable. They are great people.

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Name: J*** H********
Date: 2021-02-16 06:58:42
Rating: 5
Comment: I have been a client of Hugh Kollar for many years. Both Hugh and his agent, Lori are amazing.They both go above and beyond to make sure all our insurance needs are met.I would highly recommend Hugh Kollar’s agency.

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Name: K****** M******
Date: 2021-02-10 17:56:23
Rating: 5
Comment: Hughs office offers great customer service overall. I have recently been working with Stephanie and I am grateful she takes care of all my insurance needs without hassle. Highly recommend!

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Name: N**** T******
Date: 2021-02-10 04:24:37
Rating: 5
Comment: Amazing! These guys are great - and specifically Laurie! Super great to work with and have been handling our insurance needs for many years.

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Name: L**** M******
Date: 2021-02-09 01:51:24
Rating: 5
Comment: I appreciate Hughs professionalism and knowledge of what I need most in regard to insurance. His team is always friendly and Stephanie always gets right back to me when I have questions.

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Name: M**** M******
Date: 2021-02-09 01:49:54
Rating: 5
Comment: I communicated with Hughs team member, Stephanie and she was extremely knowledgable and helpful in reviewing my policies. I am very happy with their services and customer care.

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Name: A****** H***
Date: 2021-02-08 23:54:18
Rating: 5
Comment: Best agent and team I’ve ever had to take care of my insurance needs. Stephanie is always a gem to talk to and gets me quick answers and resolutions. If your looking to switch companies or agencies i highly recommend this one, they will not disappoint!

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Name: T** P*******
Date: 2021-02-04 19:23:13
Rating: 5
Comment: We’ve been with Hugh Kollar and State Farm for 5 years. From the first call with Hugh, to filing a claim and working with his fantastic staff, we were always treated like family. Hugh is always available and takes time to help us weigh the options available to us. We started by insuring our cars now look to Hugh and State Farm for everything we want to insure. Great agent. Better person. Everyone on his team is A+!!

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Name: K***** V***
Date: 2020-11-18 18:50:16
Rating: 5
Comment: Hugh and his staff are always available, when needed. Also whenever there’s a a new discount that State Farm offers. Hugh and staff will reach out, to see if offer applies to us.

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Name: J*** V*********
Date: 2020-10-29 18:01:13
Rating: 5
Comment: Im with an agency in Colorado and had a client that needed coverage on his new home in Carlsbad ASAP. I called Hughs office and within 30 minutes the client was taken care of. So happy I chose Hughs office to take care of our client.

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Name: T***** D******
Date: 2020-10-28 15:42:48
Rating: 5
Comment: Always responsive to my inquiries, Hugh and Lori get me the information I need in an expedient and timely matter so i can attend to any concerns with the policies I hold with them. Highly recommended!

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Name: M****** J****
Date: 2020-10-15 16:07:34
Rating: 5
Comment: Hugh, Lori Ann and the entire staff are always so responsive. Its great to know if I need anything that I can count on them.

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Name: T****** G*****
Date: 2020-09-24 23:53:15
Rating: 5
Comment: From the very first phone call, the level of service is second to none. The staff is professional, courteous, and addressed my needs quickly and correctly. I will be happy to work with them again!

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Name: E**** A********
Date: 2020-09-18 21:55:11
Rating: 5
Comment: Hugh and everyone at his office have always been a pleasure to work with.

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Name: M******* H****
Date: 2020-08-25 22:30:31
Rating: 5
Comment: Most of us have insurance that we rarely use, thankfully. But if there ever comes a time when you need to make a claim, the team at Hugh Kollar State Farm Agency in Carlsbad should be the number one pick for a group that understands when you are in a predicament that requires you to call upon your coverage and acts with such speed to get you taken care of, that you hardly experience any downtime at all.We have been a valued client of theirs for over 20 years both personally and commercially and I would highly recommend you talk to them. They may not be the least expensive at first but if you think of extra care and concern as saving you valuable time and costs, they really are comparable to online insurance companies in the long run.Lori Ann Elder deserves a special shout out as she is knowledgeable and you can always feel her smile through the phone.These guys are tops.

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Name: S***** M*****
Date: 2019-05-03 17:49:44
Rating: 5
Comment: I use Hugh for all my business and personal insurance and couldnt love them more! Special thanks to Jennifer who is always so helpful and speedy with all my business insurance needs!! Feel very grateful to have them.

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Name: M**** B****
Date: 2019-01-22 15:39:09
Rating: 5
Comment: There are very kind and cheap and effective

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Name: P** H*****
Date: 2015-08-17 19:59:36
Rating: 5
Comment: One of my clients in Lake Oswego, Oregon is moving to Carlsbad, California and I needed to find a State Farm agent located close to my clients new office. One phone call to Hugh Kollars office is all it took to seamlessly move my clients insurance to beautiful Carlsbad. I spoke to his representative, Mary Ellen, and she took care of all the details. Like a good neighbor...

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Name: B*********
Date: 2015-03-07 20:07:41
Rating: 5
Comment: Excellent service and professionalism. Hugh really took the time to listen to what we needed and set us up with great coverage. Highly recommended.

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Name: M******* N****
Date: 2014-07-15 02:50:55
Rating: 5
Comment: As a business owner I have always appreciated the immediate assistance and personal touch that I have consistently received over the years from Hugh and his amazing staff. We have had our companys workmans compensation policy with Hugh since 2006.Over the last 7 years Hugh and his staff have also have provided us with the same level of personal, professional and courteous attention with our home owners and rental insurance policies.Thank you Hugh, Julie, Lori and Nick

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Name: M****** H****
Date: 2014-07-09 18:35:59
Rating: 5
Comment: Hugh and his team are incredibly personable, helpful, responsive and patient. As a full time photographer I needed property, equipment and liability coverage and the process of getting quotes and information from other insurance carriers was painful! Hugh made it easy, affordable and provided the level of customer service and care that we believe is important in serving others well. Hugh even responded to my email WHILE on vacation!! Thank you Hugh and Julie for making this so easy...I now have peace of mind knowing everything is taken care of and that any time I have a need or question you are only an email or phone call away!