Huntington Beach Chrysler Dodge Jeep RAM

Address: 16701 Beach Blvd, Huntington Beach, CA 92647, United States
Phone: +1 714-841-3999
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Oil change, Repair services,
Payments: Credit cards, NFC mobile payments,

Category: Auto repair shop, Auto parts store, Car dealer, Car repair and maintenance service, Chrysler dealer, Dodge dealer, Ram dealer, Truck accessories store, Used car dealer
Rating: 4.2
Site: https://hbchryslerdodgejeepram.com/
Worktime:
DayTime
Monday9 AM–9 PM
Tuesday9 AM–9 PM
Wednesday9 AM–9 PM
Thursday9 AM–9 PM
Friday9 AM–9 PM
Saturday9 AM–8 PM
Sunday10 AM–8 PM



Name: E**** P********** P*********
Date: 2024-07-02 14:26:25
Rating: 1
Comment: I want the management and the people to know that once they sell you the vehicle here specifically the manager at the used vehicle building they will never want to talk or listen to you. The manager never helped me with a very small issue I had after a month of buying my vehicle. The manager and the sales reps are very rude and helpless.Will not buy my next vehicle here
Name: k*** b*****
Date: 2024-07-01 06:10:17
Rating: 5
Comment: Facilities were super clean and can’t believe the service here Elijah was great and quick to let us look at a few cars can’t wait to buy my jeep in a week
Name: J******* B******
Date: 2024-07-01 06:06:44
Rating: 5
Comment: Elijah was a great salesman thank you HB We will be buying all my cars for our kids here with Elijah. He is a pleasure
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Name: a***** m******
Date: 2024-07-01 05:59:28
Rating: 5
Comment: Elijah Benson was great! My overall experience was great and I got what I wanted most of all. Definitely recommend Elijah if you go to this dealership.
Name: M**** S*****
Date: 2024-07-01 04:49:01
Rating: 5
Comment: Had a good experience at this dealership, the young salesman elijah was very helpful and professional.
Name: R***
Date: 2024-06-30 19:15:10
Rating: 1
Comment: Ok so i where do i start, ive bought a car from here twice, the first time went pretty smooth we bought it off Jason BUT my car had came with a few scratches and they promised to give us a call to fix it and never did (mind you the car is brand new, why does it have scratches already????)The second time I bought a car was this past April, with the help of Elijah and Max i was able to get approved for a BRAND NEW 2023 dodge charger rt and once again it came with scratches all over the car. I was promised, when bought, for paint correction and car window tints but everytime i try getting a hold of them they send me straight to voicemail. I had to go in person because it feels like im being neglected and ignored and they did give me a paper receipt for the paint and promised to calm me back in a few days and still havent received any calls.I just think its crazy how they are so quick to sell you a car but to help me out fixing problems it already came with (when it shouldnt be having any) all of a sudden they cant?If your planning on buying a car here, i suggest you dont, they are hard to get a hold of when it comes down to maintenance.
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Name: Z J
Date: 2024-06-30 02:54:35
Rating: 1
Comment: Drove an hour for an advertised deal, only to discover that this dealership adds nearly five thousand dollars in nonsense like microbial treatments ($1799) as well as a GPS tracker, paint and fabric protection, and a host of other nonsense. The sales person we were dealing with needed to attend to someone else, so we were dumped on another dude who also had other people to deal with. In the midst of all of it, another customer in the dealership was mad enough to begin throwing things at the staff. This dealership is slimy, and scammy. Don’t waste your time here. The added fees are absurd.
Name: O***** C****
Date: 2024-06-29 22:59:32
Rating: 5
Comment: Joe from HB Chrysler was awesome and so helpful! Within 5 minutes of walking in the door I had test driven my dream car and was working on paperwork. He and his teammates made the process so fun and smooth. Definitely ask for Joe when you come in!
Name: J*** L****
Date: 2024-06-29 22:23:05
Rating: 5
Comment: Elijah was great, he helped me and my son get a new car would refer him to all my friends and family
Name: E**** M****
Date: 2024-06-29 21:29:50
Rating: 5
Comment: Joe was super helpful and did a great job helping me with my purchase!
Name: M* J***
Date: 2024-06-29 01:36:27
Rating: 1
Comment: HB CDJR’s sales department should be ashamed. Their ads are deceptive, they push over $4K in mandatory add-ons, and their salespeople don’t know their products. The manager acted like a thug. I don’t need you to teach me how to do business, and if we can’t make a deal, there’s no need to attack me verbally. Buying a car is a buyer’s market, not a seller’s. You just got spoiled by COVID. Go back to college and retake Business 101. Totally unprofessional.
Name: C****** G*******
Date: 2024-06-28 23:15:20
Rating: 1
Comment: Bad customer service. We attempted to purchase a in stock Grand Wagoneer L listed on their website. We’re out of the area and trying to get paperwork taken care of before we coordinate pickup. We have a pre approved loan and are ready to buy. The sales staff completely blew us off.
Name: C******* D********
Date: 2024-06-26 23:31:16
Rating: 5
Comment: Shout out to Sara for helping getting my first car and getting me a good deal 👍 I recommend getting a car here
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Name: B B
Date: 2024-06-26 01:16:45
Rating: 1
Comment: Horrible customer service. Shady business practices. Buyer beware, youve been warned. They will bait and switch at the end. So many choices, choose elsewhere. Also, the reason they are giving cheap prices are because these are previous rental cars HUGE red flag. The wear and tear is a huge risk. We all know people are not nice to rentals! Always ask to look at the carfax! Youve been warned! Also reached out to mgmt, not one person would return call, bought elsewhere. Horrible!!
Name: V**** G******
Date: 2024-06-25 03:03:40
Rating: 5
Comment: Ethan is a friendly and easy going Salesman to connect with ! We are very happy with our new family car from this location
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Name: M******* C***
Date: 2024-06-22 19:15:44
Rating: 1
Comment: YOU WILL NOT GET IT FOR THAT PRICE! They advertise a great price and even when you call they say they will honor the price. When you show up they will hit it with massive mark ups.YAZAN was the sales rep and I didnt get the managers name. Save yourself the drive and go with a more trustworthy dealer.
Name: C******* R**** H********
Date: 2024-06-22 02:50:36
Rating: 5
Comment: Great experience at this dealership. Amazing and fast service from Ben!
Name: C******** G*****
Date: 2024-06-22 02:43:38
Rating: 5
Comment: Awesome purchasing experience, Joe (my salesman) made the process so not dreadful. Got what I wanted at the price I wanted and worked with great people throughout the whole process. Was in and out with no hassle. Will definitely be referring friends and family to Huntington Beach Chrysler Dodge Jeep Ram in the future.
Name: A** C********* A*****
Date: 2024-06-22 02:09:11
Rating: 5
Comment: Highly Recommend! ” Ben was great to work with and really went above and beyond to secure our desired car. Amazing and great service!!!!
Name: D***** M*****
Date: 2024-06-22 01:42:30
Rating: 5
Comment: I recently had an outstanding experience at Huntington beach Chrysler, Dodge,Jeep couldnt be happier with the service I received. From the moment I walked in, I was greeted warmly by the staff and felt genuinely welcomed. The showroom was clean, well-organized, and showcased a fantastic selection of vehicles.My salesperson, Ben, was incredibly knowledgeable, patient, and attentive to my needs. They took the time to understand what I was looking for and provided valuable insights without any pressure. The entire process, from test-driving to financing, was smooth and hassle-free.
Name: m**** b******
Date: 2024-06-22 01:12:44
Rating: 5
Comment: Yazan and Ben were great helping me with my wife finding the perfect car
Name: C**** C*****
Date: 2024-06-21 03:23:05
Rating: 1
Comment: No stars if possible. Purchased a used 2018 Jeep Wrangler back in May 2020. They got me with the 5yrs/60K miles Mopar Maximum Care Factory extended warranty for $3K back then. Didn’t need to use at all until now. Come to find out when they sold me the warranty it was already 2 years in so technically it only had 3yrs remaining and not the 5yrs that I was led to believe . Now the Wrangler is overheating with only 41K miles and I’ve been told it no longer is covered under warranty. First time trying to use the warranty I paid for. Called Mopar Maximum Care warranty and they explained to me that the warranty starts from first year the vehicle came out, even though I purchased the vehicle 2yrs laters. It doesn’t matter. They told me to talk to the original dealer and see what can they do for me. So I called and spoke to Jacob in Finance and he explained to me that there’s nothing they can do. Called backed the next day and was forwarded to Kenneth, left a vm and nothing. Called again and left another vm, with all my information and nothing. Never again would I buy from this dealer. They snaked me with that warranty and when it comes time to taking care of their customers, they’re nowhere to be found. Zero Stars. Vin# jw329883
Name: A**** C*****
Date: 2024-06-20 21:26:33
Rating: 2
Comment: Just adding on to all the other recent reviews here.Maybe this dealer is great for new cars, but I went in for a used car.Don’t expect to pay the listed price on the website for your vehicle. They tacked on a $4900 dollar Aftermarkets fee to the first offer they showed me. Insane on a list price of $17.5k. I was able to negotiate it down to around $1600, but they would not budge below that so I walked on the deal. Seems I am not the only person to walk from deals based on the other reviews. I don’t recall any dealer outright refusing to remove the pre-installed package at no cost to the customer, either in purchases I’ve made myself or assisted others with. So be aware, you will likely not be able to get the car you want for the listed price, much less be able to haggle on the listed price.That said my experience with the sales associate (Julian? I forget his name, tall Hispanic associate) was pleasant. He was friendly and easy to talk to.On another note I do recognize the name of another employee from the dealership leaving a 5-star rating on here with no review. I wonder what that’s about.
Name: P*** L**
Date: 2024-06-19 23:54:42
Rating: 5
Comment: I have never had a better experience in my life at a car dealership. Shoutout to my salesman Joe Geitani! He was really helpful with explaining everything and made the whole process worth it. He was willing to work with me to find a good price and never said a hard no off the bat. I never believed in the term “I’ll take care of you” from a car salesman, but I actually felt like a valued customer. If you ever need a car salesman, you can’t go wrong with Joe! This dealership may have a bad rep on yelp and Google, but to be honest in 2024 it’s about compromise when buying any. I came in with reasonable demands and they met all of them. Give this dealership a chance if you’re looking for a new car.
Name: T***** O****
Date: 2024-06-19 20:28:20
Rating: 1
Comment: This dealership is useless. I would not recommend them to anybody. They offered me marginally more than another dealership, which is why I chose to sell my car to them, but it was absolutely not worth the money. When selling, they refused a bill of sale signed by myself and the other title holder because the other title holder was not present, claiming it is DMV policy. I showed them the policy on DMV website stating that the signed bill of sale does not need to be notarized or witnessed, but they insisted that it must be sent in the mail and notarized by the other title holder in another state. After jumping through these hoops and following their request, I delivered the title and signed bill of sale, for which I had to wait hours to receive my check because the entire office staff went out to lunch at 12 and did not return until after 1:30. There was nobody left to keep the business running. This place is unprofessional and the staff is not friendly. If I could do it over, I would much rather take a few less dollars elsewhere to be treated like a human.
Name: R*** G****
Date: 2024-06-19 05:09:59
Rating: 2
Comment: This dealership is the sleazy stereotype and what gives the car sales industry a bad name.Their advertised prices are just a facade and the true price is thousands more. Classic bait and switch.They will force you to finance and wont accept a cash payment and will add about $4k in useless gimmicks: theft protection, additional paint clearcoat protection. Theyll claim theyve already added it to the car and theres no going back. Excuse me? We never asked for that, so thats your problem. The advertised price will never be the price.They had the audacity to say all dealers do this and given that I also work in the car industry, I know for a fact they dont. I havent encountered that sneaky tactic in many years and judging from the many reviews stating the same experience, they dont have any plans to change.Lastly, they only put four gallons in the fuel tank upon delivery. Every other dealer Ive worked with will always fill up the car as a courtesy. Ive never heard of such a piddly amount. It perfectly represents how chintzy and greedy this dealer is.On a brighter note, and the reason for the extra star, Elijah, our initial salesman, seemed friendly and genuine. Hes just held captive by the rules of this place.
Name: p*** r**
Date: 2024-06-17 17:02:03
Rating: 1
Comment: Went yesterday, and again as i read the reviews this dealer tried to charge me 4500 on top of the sticker price for paint protection, GPS and two other add ons, they refused to remove them and basically said if you dont agree with them then go elsewhere. this was the manager, the salesman tried all he could. BUYER BEWARE
Name: R*** v*********
Date: 2024-06-17 17:01:41
Rating: 1
Comment: Sales price is not price. Bait and switch. Save your self time and believe the reviews. They wanted to charge $4500 for dealer installed accessories. Willing to drop to $1500, for stuff i dont want or need. Paint protection on a used vehicle with scratches. Cloth protection on stained seats. Willing to look past vehicles flaws if it was going for listed price. Waisted my fathers day. Left stealership and drove twenty minutes to another dealer and purchased a used vehicle. No dealership installed accessories came with included 90 warranty, and no extra fees. Also they actually clean the cars that are for sale. The vehicle at Huntington beach jeep had been at dealer for 2 minths and was still dirty inside.
Name: K*** H***
Date: 2024-06-15 03:24:10
Rating: 5
Comment: Joe was amazing! He really helped me with the car buying process and got me in my dream truck. Thanks Joe!
Name: K**** R******
Date: 2024-06-13 19:09:39
Rating: 5
Comment: Very satisfied Ethan our sales guy I spoke too online & in person was Amazing we bought our daughter her jeep & would refer everyone to Ethan & Huntington Bch jeep🤩so happy
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Name: V**** G****
Date: 2024-06-09 02:01:10
Rating: 1
Comment: Worst Salesman ever seen. They push you for Financing, even you don’t want. Moreover if you don’t want financing they don’t even want to talk to you and they have no interest in selling the car. They can’t give the Cash Price. Not recommended.
Name: M******* M*********
Date: 2024-06-02 20:25:45
Rating: 1
Comment: I drove an hour because I got offered a deal I had messages and everything to prove it …had me waiting for about 45 minutes even tho I made an appointment….then .runs my credit exactly after pressing send, even tho nothing even popped up yet looked at me and tell me they can’t do the deal and tries to add way over $6000 to the total price ..even tho they could have said that before running my credit .. there are something that can be obviously answered without running someone’s credit score ..after 2 hours it came down to nothing so I left ..it went from $490 month to wanting close to $700 .. it wouldn’t have been upsetting if I wasn’t tricked into coming in by telling me I have a for sure deal
Name: M*** G******
Date: 2024-06-01 05:32:42
Rating: 5
Comment: Mustafa helped me find the perfect Jeep! I’ve been looking at Jeeps for about a year trying to find the perfect used Jeep. I’ve been hesitant about pulling the trigger and buying one but, he made the process simple and smooth. Would highly recommend!! Thanks Mus for your help!
Name: G*** B****
Date: 2024-05-29 18:15:09
Rating: 1
Comment: What a rip-off. I paid $178 for a service on my Jeep. I sat there for 4 hours and all they did was change the oil. They didnt replace the air filter, and didnt add any fluids. What a scam. Take your Jeep to Jiffy Lube.
Name: A***** H***
Date: 2024-05-28 02:19:36
Rating: 5
Comment: I came here in hopes of checking out 2 Jeep Wrangler’s that I saw online. Ethan met with me as soon as I stepped on the lot and provided excellent service! He answered all of my questions with confidence and I felt comfortable throughout the process. After some test drives, I drove off as a new Jeep owner and I couldn’t be more thrilled with my purchase thanks to Ethan’s assistance. Thanks Ethan!!! :)
Name: D****** D*******
Date: 2024-05-27 20:51:57
Rating: 5
Comment: Moe was amazing! And his sales manager was very nice. Excited to have purchased my first car through them.
Name: S****** F****
Date: 2024-05-26 21:30:34
Rating: 5
Comment: Ethan was great to work with. Made for a quick and transparent deal. He did all he could to help me get the best price on my car.
Name: A** A********
Date: 2024-05-23 19:45:38
Rating: 5
Comment: Moe Kassiras expertise and dedication made my buying process a breeze. From the moment I walked in, he provided insightful guidance tailored to my needs, ensuring I made an informed decision. Moes professionalism, patience, and transparency throughout the process were truly commendable. Thanks to his exceptional service, I left the store satisfied with my purchase and grateful for the seamless experience. If youre looking for a salesperson who prioritizes customer satisfaction, Moe Kassira is the one to see.
Name: J***** A*******
Date: 2024-05-23 19:38:23
Rating: 5
Comment: I recently had the pleasure of working with Moe Kassira during my purchasing process, and I must say, it was an outstanding experience from start to finish. Moes expertise and dedication truly set the bar high for customer service in sales.From the moment I stepped into the store, Moe greeted me warmly and attentively listened to my needs and preferences. His extensive knowledge of the products he sells was evident as he guided me through various options, providing insightful recommendations tailored to my requirements. What impressed me most was Moes genuine interest in ensuring that I made an informed decision rather than pushing for a quick sale.Throughout the buying process, Moe demonstrated exceptional professionalism and patience. He answered all my questions with clarity and detail, taking the time to address any concerns I had. His friendly demeanor and willingness to go above and beyond to assist me made the entire experience stress-free and enjoyable.Moreover, Moes transparency and honesty were greatly appreciated. He provided me with all the necessary information about pricing, warranties, and product features, allowing me to make a confident decision without any hidden surprises.Thanks to Moes guidance and assistance, I found exactly what I was looking for, and the purchasing process was seamless. I left the store feeling not only satisfied with my purchase but also grateful for the exceptional service I received from Moe.
Name: p****
Date: 2024-05-21 18:51:20
Rating: 1
Comment: I purchased my 2022 Ram 1500 in Aug of 2022, overall the experience was standard, they advertised a net price and then wanted another 3-5k which was talked down a little. But overall I wasnt unhappy. I purchased the extended warranty which should have included an oil change(received regular emails about this) but the dealership never honored the oil changes even after talking with multiple people. Fast forward to today and I am installing a trailer brake controller and need to have the computer programmed for this function, after making 3 calls(on hold for 2-3 minutes before being hung up on) I was told that the programming would be $750. This is something that other dealerships charge 1 hour of labor for. I double checked that this was for just the programming and yes, just the programming. Before working with them, call their service department ask for something like a trailer brake controller program cost and then decide if you want to do business with this place.Ive called 4 other dealerships, this work is $230 to $265 at other dealerships in the Long Beach area and my truck will be in and out in under 2 hours.
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Name: R*** T*****
Date: 2024-05-20 22:05:00
Rating: 1
Comment: This dealeeship ripped me off with their add ons. They lied and told me that the vehichle already had paint protection and Ally theft detterentvalready installed on it and that if i wanted the vehichle that i had to pay for these items. After purchasing the car, i get an IOU stating that i needed to have the products installed. DEALER FRAUD. Ive done everything in my power to get this dealership to make things right but they refuse and continue to lie so looks like I’ll be hiring an attorney. I will not stop. I don’t care if I get one dime of my money back, but I want consumers to stop being robbed by this place
Name: D***** V*******
Date: 2024-05-20 19:45:00
Rating: 5
Comment: Went to purchase a zl1. I was met with great and quick customer service. Salesmen and finance department was great and worked hard to get me a great deal. 10/10 experience
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Name: N**** M****
Date: 2024-05-20 18:04:13
Rating: 5
Comment: Our sales person Abel Ortiz was great. Abel, Ozzie (the Sales Manager) and Kenny were patient and knowledgeable. The energy in the office was fun and welcoming.I left the above review in October 2023. It has been 6 months since I purchased my Jeep and have taken it in two times (11/23 to HB dealer & 4/24 to Signal Hill) for loose steering. The steering is very loose and feels unsafe. Each time I took the vehicle in, the dealer says it is fixed but it has not been corrected. Sadly, I think HB Jeep sold me a vehicle with faulty steering. I will have to take it in a 3rd time to get serviced for the same issue.
Name: L*** N******
Date: 2024-05-19 22:53:59
Rating: 5
Comment: Dan Powers was awesome. He was genuinely honest, but so easy and comfortable to work with. I was able to get the car I initially came in for. The process was very smooth and quick. I’m thrilled with my purchase! I highly recommend, and my salesman Dan Powers of course! Thank you again, for your friendly and professional service … Take care Dan!
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Name: H***** S******
Date: 2024-05-19 20:04:27
Rating: 5
Comment: My experience at Chrysler, Dodge, Huntington Beach was such a great experience all because of Moe Kassira. He was able to answer all my questions and clear the uncertainty I had, I will definitely be recommending him. Again, thank you Moe Kassira.
Name: A**** W*
Date: 2024-05-17 21:30:34
Rating: 1
Comment: TLDR; service and communication here is unreliable and unprofessional. Would not recommend to anyone.It has been incredibly difficult to reach Israel, let alone a sales manager who could assist me with a simple question of confirming the amount my check that I was to receive, was being written out for. I went through BidBus to sell my vehicle and got matched up with this dealership that was willing to purchase my car. Initial process was fine, but my issue comes with the service afterwards.I had called the dealership on Sunday (4/28) inquiring when I would be receiving my check after selling my vehicle as the remaining balance with my lien holder was already taken care of. I was told that I would get a call back as soon as Israel was available. I dont receive a call back. I call again on Tuesday, leave a message. Nothing. I call again on Wednesday, leave a message and then FINALLY at 1pm in the afternoon, I get a call back from Israel. There was no hello, no apologies for the delayed phone call. The entire phone conversation was 1 minute long, and rushed. I was told I was going to be cut a check for x amount of dollars and told the check would be sent out that day. However, whatever was told to me didnt seem right, and I wanted to double check.I had been calling this dealership since 11am up until 4pm yesterday and consistently put on hold, not being able to speak to ANYONE about my question. I understand if I need to speak to my sales rep, Israel, directly but I had not received one call back since. On top of that, I dont know who I spoke to but they were extremely unprofessional and cut me off by saying, I understand but I dont want you wasting 20 minutes explaining to me your situation when I cant resolve your problem, and Israel can handle it directly.I finally speak to someone today (5/03) at the dealership after calling an ungodly number of times, and I get to speak with Israel. Again, no apologies and didnt even bother to go through with the basics of customer service.I cannot wrap my mind around how busy someone can be to not call back a customer that you helped with previously. Whatever the case, I will NOT be coming back ever again and I will most definitely not be recommending this dealership to anyone.EDIT: Mike, I find it funny how youve responded to my review to tell me that you understand how communication is important and that this is not the type of service that your dealership aims for. Ive called on Monday (5/13) to speak with you directly with the number you left, but Im met with the same automated machine prompt that redirects me to the sales department. I am then told once again that my name and phone number will be taken down, and Ill receive a call back from you. I called yesterday to follow up to see if you were in office close to 3:30pm, and I am told again that I will receive a call back. It is now Friday, and I have yet to receive a simple call back for an issue Id like to address directly with you about my check that was supposed to be sent out to me 2 weeks ago, which I have NOT received as of today. I will continue to stand by my original review based on the lack of effort put in by not only the team here, but management as well for not being able to simply call back a customer.
Name: M****** B*****
Date: 2024-05-17 20:47:58
Rating: 5
Comment: Great selection of Jeep vehicles; we found just what we were looking for. Sara was helpful, professional and courteous!
Name: B****** C******
Date: 2024-05-17 06:10:49
Rating: 5
Comment: The biggest shout out to Moe Kassira! Super helpful and very attentive. He went above and beyond answering all and every question I had and made my buy-out process very smooth. The personal care I received from him was outstanding. Very honest and trustworthy, thanks again Moe!
Name: S***** E****************
Date: 2024-05-16 03:37:04
Rating: 5
Comment: My first experience with this dealership is nothing but perfect. The Salesman Moe Kassira has exceptional customer service. He didn’t put any pressure on us as many other car sellers usually do. He was friendly and very helpful in helping us. I highly recommend this dealership and the salesman Moe Kassira!
Name: R****
Date: 2024-05-15 15:29:16
Rating: 5
Comment: My Jeep Wrangler overheated on the 22fwy and was towed to the dealership. Coolant recall meant warranty repair and free rental car. Just so everyone knows, Hertz rental hours of operation are Mon-Fri 8:10am to 5pm and Saturday 8:10 - noon. Those extra 10 minutes to start made me early to arrive but very late to work lol. I was in and out quickly after the process began.
Name: H******* 1
Date: 2024-05-11 20:11:53
Rating: 5
Comment: Ethan and Mustafa were awesome and made the entire process of getting into a new car, nice, easy and welcoming.
Name: S**** G*******
Date: 2024-05-10 18:29:49
Rating: 5
Comment: I had a great car buying experience at Huntington Beach Chrysler Dodge Jeep Ram. Noe was a great salesman who was not pushy at all. He was very honest about the pricing of the car and was able to work a deal with us to make the purchase. The sales manager was great too.The car buying process was very easy and quick which is hard to come by these days.
Name: M******* �******* K
Date: 2024-05-10 17:39:57
Rating: 5
Comment: Great experience love my new car ETHAN H is the best he went above and beyond to help me I highly recommend Chrysler Dodge Jeep for your car buying needs especially ask for ETHAN H hes the best I give him 5 stars x10.....Thank you ETHAN H..LOVE LOVE LOVE MY CAR.....
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Name: D****** G*********
Date: 2024-05-10 02:59:25
Rating: 5
Comment: Thank you Mustafa for working with us! Got us the best deal that we could, and we appreciate all your efforts! Thank you again! 5 stars my opinion!!
Name: R**** D****
Date: 2024-05-09 19:18:47
Rating: 5
Comment: Went in for an oil changeWas the best experience I was out in under 35 minutes car was clean ready to go going to take my car there all the time for oil changes
Name: T** S****
Date: 2024-05-07 01:39:08
Rating: 1
Comment: Shame on HB Ram/Dodge Service Department. What a Joke..... I should of listened to my neighbor who has had 3 ram trucks. he warned me not to go to HB Ram/Dodge for warranty work. How is it possible for a Service Advisor to Not call me back? Ever. Not one update, not one call back the entire week, multiple messages left, spoke with female operators several times, and was told Anthony would call me back. Nope nada.....Dropped off Truck for a possible exhaust manifold leak on a Tuesday at 8am. Rental cars were 8 deep in waiting, so I elected to get a ride home. I told my Service advisor Anthony to let me know asap if the truck was covered and under warranty so I could get a rental car. He never called. I began calling on Friday morning since I didnt get a call back on wed or Thursday.5 phone calls, 1 text, and multiple messages, and spoke with female operators directly each time and explained my request. I was assured he would call me back right away. What a joke..... No calls back that week. I finally got him to answer the phone at 430pm on a Friday. He was acting like I was an inconvenience and very lacadescal. So his response was. I texted you and I said oh the 1pm text on Friday that said your truck will be ready for pick up next week oh that text, yeah.So when were you gonna let me know that my truck was diagnosed with an exhaust manifold leak/crack? When exactly were you gonna let me know to come get a rental, and it was covered under warranty, but oh wait, I was supposed to telepathically know, and his text at 1pm on a Friday, was so helpful. SO HOW ABOUT SOME ACCOUNTABILITY ANTHONY SERVICE GUY? He responded with attitude, so you want me to call you every day, fine wow. What an answer.... No remorse, no accountability for not communicating, no calls back after several messages, nothing..... So sadSo last, Picked up the truck on a Monday 6 full days later, no big deals, and had requested it to be washed, yeah NOPE not done. Truck was dirty. Exactly what I was expecting. I was so pissed, I just left. What a shame.Im so glad I know alot of cops and fireman, who love trucks, I am gonna tell everyone of em. DO NOT GO TO HB RAM/DODGE As a 20plus year local resident, I was blown away.I never leave reviews, but I feel compelled to tell everyone about this SUBSTANARD SERVICE I just received in May 2024. Cant wait to tell all my truck buddys this debacle of a story.Shame on you HB RAM/DODGE Service.......
Name: R*** R
Date: 2024-05-05 21:46:13
Rating: 1
Comment: Unethical business practices.Price online is less than when you show up. They add dealer installed accessories and want to charge an extra $4+k.Thats fine but only if reflected in the online listed price which they dont.Please dont buy from clowns that do this. Take your business elsewhere.
Name: M*** J
Date: 2024-05-05 20:36:03
Rating: 5
Comment: Had a great car buying experience at HB Chrysler Dodge Jeep Ram! Sara and Danny were very helpful navigating through the sales process and they were genuine and kept their promises and words! Highly recommended!
Name: L �************* R
Date: 2024-05-05 16:35:59
Rating: 4
Comment: Would give 5 stars for the deal I was given. The OTD price I was given for the 2023 Jeep Grand Cherokee was better than the online price so props to them for that.Customer service was ok and was it was given to me with about a gallon or 2 left in the tank(that’s where they lose a star). The OTD price made up for it though and have been recommending others to come here and buy at these prices.
Name: K**** A*******
Date: 2024-05-04 23:00:20
Rating: 5
Comment: Would absolutely come back here to purchase another vehicle. I had the pleasure of working with “Mus” Mustafa. Really nice guy to work with and has a great sense of humor. All in all made the buying experience enjoyable. Thank you mustafa and shoutout to the sales manager Danny Mendoza for making the deal happen with my credit union
Name: R***** G*
Date: 2024-05-04 21:31:18
Rating: 1
Comment: I saw a vehicle I wanted to purchase the price was a little high but we were willing to pay it. So we went to the dealership, drove the car and liked the car. I then asked for an outdoor price to pay cash and only then was I informed that to get the price I had to finance. Obviously that was not disclosed in the ad that I saw including all the fine print. Also between the salesman and the manager they couldnt even quote the same price for the accessories they claimed were already installed on the vehicle. I am considering placing a complaint in DMV since we drove 80 miles to find out it was just a horrible bait and switch. Their practices are shameful!
Name: 2*** S***
Date: 2024-05-04 20:56:46
Rating: 1
Comment: Liars, cheats, and crooks. Nothing that comes out of their mouths is true. Stay away from this dealership. Bait and switch at its best. Their addendums on cars are fraud and they don’t actually put any sort of paint protection that the factory hasn’t already put for them. VIN etching yea sure 👍, gps unit yea uh huh, just call it what it is, DECEITFUL PRACTICES. If you want to be jacked around as a customer this is the best place for it.
Name: C*** G******
Date: 2024-05-04 19:35:59
Rating: 5
Comment: I was honestly very impressed with how Sahara took care of me throughout the whole process. I typically have had rough experiences at dealerships but this restored my faith and I’ll be sending all my friends and family here and I’ll defiantly be buying my next vehicle here!
Name: T*** L****
Date: 2024-05-02 21:25:19
Rating: 5
Comment: Great team of folks that helped me purchase a pre-owned Jeep. Very accommodating and allowed me to negotiate a fair deal stress-free.
Name: C****** F****
Date: 2024-04-30 17:28:07
Rating: 5
Comment: Very friendly and patient.Happy with my Mustang and the deal I got.I Would highly recommend.
Name: J******* M******
Date: 2024-04-30 17:22:04
Rating: 1
Comment: Dont fall for their lies! They said they would give me a Huntington City Beach pass after a car purchase. Never got it and they would help out after I contacted them about it. 0 Stars :(
Name: F***** A*****
Date: 2024-04-26 06:53:44
Rating: 4
Comment: Ethan was my salesman. He was very helpful and was patient with me. They got me my Ford Explorer Limited! Thanks again!!
Name: F**** O****
Date: 2024-04-25 19:52:36
Rating: 1
Comment: So... to be brief dont go there.What did they do?... they added items to the price and only offer a discount on them... wouldnt take it completely off, which i dont really understand. Also not straight with me on allowing me to use my own financing.I would not recommend them. Guess this is how they do business in our community now.4-19 Update... i left messages again, but no call backs from the guy who said, call me. Hummm4-23 Update, was contacted by a manager and while i still do not agree with their advertised price vs. the price they sell a used car policy, he at least called. Also not in happy about not getting to use ny own financing (of course i can after they sent it to theor financing, but i was trying to avoid that) but what is done is done, and while a phone call was nice, nothing will change for me and likely not for anyone else.
Name: D**** K****
Date: 2024-04-22 16:21:47
Rating: 1
Comment: The Sales Department at Huntington Beach CDJR should be ashamed of themselves.In all of my years dealing with hundreds of dealerships, I have never experienced such unprofessional, dishonest and immoral behavior.I shop for new leases very aggressively and have done so for years. Using the internet, email and text, I canvas every single dealership in a 100 mile range of my home.YAZAN ABDALLAH presented me with a deal on a 2024 Jeep Grand Cherokee L 4x2 Altitude and I accepted. Desiring confirmation of the deal (and somewhat doubting Yazans delayed and rather wishy washy responses), I reached out to DAN UBARIO, the Sales Manager, who also confirmed yesterday evening that we had a deal.I have everything in writing.At 5:15pm yesterday evening, I submitted the credit app online after Yazan sent this email: Hello David....I need to have all of the information to be able to finish the deal for you today and deliver it. This came after Dans email confirming our deal.Somehow this morning, supposedly, the car is gone. Dan is saying that it was sold last night. I doubt they even had the car and they wasted my time playing a stupid game.If you value your time like I do and want to transact with honest people, dont ever deal with Huntington Beach CDJR.I will be filing a complaint with the FTC as well as CDJR; these two salesmen should lose their jobs.
Name: M*** G********
Date: 2024-04-20 20:00:07
Rating: 1
Comment: We are very disappointed in the service department. Our New Jeep had a manufacturer recall. After waiting for the part, the service department called. They claimed they had the part, to repair our vehicle. They set an appointment, to bring in our Jeep. I had to rearrange the whole day, in the middle of the week. The service advisor said our car would be in the shop, most of the day. He claimed they would wash our car, as a courtesy. I got a call in the afternoon, saying our car was ready. I found someone, to take me, to pick up our car, at the Huntington Beach dealership. When I arrived, I was told they did not have the part after all! I was given the key, and told the car was on the side, ready to be picked up, and that it was washed. Not only, was our car sitting there all day, with no repair. They didnt even wash it!!!. I called the service manager and left him a message, expressing our dissatisfaction. He never even had the decency to return the call.This is not the way customers should be treated.
Name: P****** J******
Date: 2024-04-19 03:39:18
Rating: 5
Comment: Despite some confusion due to already installed dealer add-ons whose cost was not reflected in the price on Carsguru, I was able to negotiate a fair price with Mustafa
Name: P*** V********
Date: 2024-04-18 14:19:08
Rating: 1
Comment: I’ve requested info three times on a truck advertised on their website. They won’t commit to their advertised price. I live a fair distance away and don’t want to drive down there to be told that they can’t honor the price. I asked for an offer sheet with different down payment options. I told them I would 100% buy the truck if the offer sheet was at the advertised price. They said they would send it - but nothing. I filled out the online form a got pre approved. Still nothing. Makes me think all advertised prices are bait and switch.
Name: A***** V*******
Date: 2024-04-17 12:52:53
Rating: 5
Comment: Sara was amazing. I had an appointment with someone else who wasn’t in yet but Sara welcomed me at the door right away and made the entire experience seem less. Sara and her team really worked with me to get me the Jeep I wanted. Thank you for the friendly and professional service!
Name: V****** G*******
Date: 2024-04-16 21:52:28
Rating: 5
Comment: I had the best experience here looking for a car I wanted. Sahara was so helpful and made my dreams come true 🫶 her customer service is top tier ❤️
Name: b***************
Date: 2024-04-15 23:47:35
Rating: 5
Comment: I contacted this dealer after having a couple of bad experiences with a couple of other dealers. Sara was very helpful and gave me all the information I was seeking in a timely manner. She kept in touch with me and directed me to Danny the Sales Manager there. They helped me get approved for the vehicle I wanted and made my overall experience with this dealer great!
Name: S***** L****
Date: 2024-04-15 21:16:42
Rating: 5
Comment: Sahara is Such an amazing worker really great personality whoever hired her should give her a raise she radiates great energy and I believe she must be a great asset to your team
Name: J**** E******
Date: 2024-04-14 20:55:26
Rating: 1
Comment: Huntington Beach Chrysler is the most crooked car dealer I have ever dealt with. To say they specialize in bait and switch is an understatement. The No Dealer Markup claims on their site is a bold-faced lie. I talked with them for a couple weeks and no mention of any extra fees but after I drove 6 hours I began to see how disingenuous these people are. Im not sure what kind of scam they are running but it took over 100 days for them to get me my title. My temp tags only last 90 days so I couldnt drive my car for over a week. They werent great about returning calls before the sale and non-existent after they got the money. I did attempt to cancel some of the packages they force you to purchase but somehow they figured out a scheme with their predatory lender to get your money sent back to the dealer and not you.Save yourself a ton of trouble and find an actual reputable dealer. This place will rob you.P.S. before you post a canned response of Im the GM, reach out, Id like to understand what happened you LITERALLY have ALL my information. Why dont you call me like someone truly interested in bettering a business?This guy doesnt return phone calls either, believe me, Ive tried.ETA: Its been a 4 weeks and Ive had ZERO calls from California.ETA2: You know...its been more than 6 weeks. I promise, I will come update this again if ANYONE ever calls.🙄ETA3: 5 months and still absolutely no calls from CaliforniaI just got a Happy Birthday email. Their automated email system can find me but the GM cant!
Name: S*** R***
Date: 2024-04-14 19:33:00
Rating: 5
Comment: If you’re looking for a new vehicle, look no further than Huntington Beach Dodge and Chrysler! Make sure you go see Sahara! She has great energy, is always customer-centric and will ensure that you get into the best vehicle that suits your needs.
Name: I***** M*****
Date: 2024-04-14 18:49:11
Rating: 4
Comment: Went with my nephew to buy a dodge charger R/T, as of now April 2024 they have the best deals and discount on this cars, and also dodge has 6700 rebate, great right? Well and this is why 4 stars, the heavy discount comes with a catch of extras added on that while they provide some value they are way overpriced and I get it, as costumers we dont like that but they were pretty straight forward and this is how they make money and after all they are a business, it will always be a hate love experience when we buy a new car and so we negotiate the price down and at the end of the day we felt happy with the purchase price and all the terms of the sale, nephew was super happy with his new car, shot out to Armando our sales guy for the great selling experience
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Name: S******* C******
Date: 2024-04-13 01:29:20
Rating: 5
Comment: Ethan was super patient, sweet, and knowledgeable with us! We test drove a few Jeeps and he was more than willing to show us all the Jeeps we wanted to see. Thank you Ethan!
Name: S********
Date: 2024-04-11 15:48:16
Rating: 1
Comment: 0 stars! This place is just money hungry. They don’t care about people’s feelings more about people’s money. If you are thinking about going here, don’t. Horrible car buying experience.A couple a months ago my husband was trying to buy his first truck on his birthday . We go in see the truck, test the truck, we thought it was PERFECT for our little family to be (since I was pregnant) and then we go in to sit down to negotiate pricing and get paperwork squared away everything looked like it was good to go! We were already pre-approved from our bank (which is why they probably didn’t want to deal with us) Even hand shook the salesman’s hand that we had a deal.Well unbeknownst to us, they were showing the truck to someone else and negotiating pricing with him all while we were waiting on signing final paperwork to be brought to us. Turns out they were just wasting time to see how much the other guy was willing to pay. Well, guy was willing to pay at a higher price and then came back to us and told us the truck was no longer available…. We felt our hearts shatter. We were sitting down dreaming about our future family and the truck and all the plans we had to travel with it, just to be brought back to reality in a harsh way, felt like they grabbed our dream and stomped on it with their dirty slimy feet.We tried to talk to the receptionist manager but he was even more arrogant and selfish. Could tell he was classless and unethical by the way he was just leaning back on his chair talking to us like he didn’t care. Non apologetic and outride rude. Probably wasn’t even a manager believe his name was Danny, maybe he was just the front desk receptionist so it didn’t affect him.I work in sales myself and this was just the most unprofessional, selfish, and greediness I have ever experienced. I didn’t review back then because I was pregnant and didn’t want to cause any harm on myself due to the anger I was feeling. But months later I still feel the same.Pro tip: if you’re trying to sell the same car to two people… don’t have them within feet of each other or in plain sight where you physically see and hear you are negotiating price with them as well. That was probably the worst. Next time just decline the person the deal if you know someone else can pay higher. Rather you tell me we can’t see you the car than tell me YES! And then NO!Luckily my husband found another truck somewhere else for a higher price but since the dealership was actually friendly and willing to hear us out, we decided to give them our business. In the end, it wasn’t about the money on our side but the principle and respect we deserved. We’re people with feelings and what we experienced here is something that will never be forgotten.
Name: J**** G*****
Date: 2024-04-08 22:44:16
Rating: 1
Comment: If there was a way to give this place zero stars, Id do it without hesitation. My experience here has been nothing short of a nightmare. Al Burton, in particular, has been consistently unhelpful and dishonest from the outset. Despite warnings from friends to avoid this establishment, I decided to give it a chance – a decision I now deeply regret. Its clear they prioritize profit over customer care, regardless of any prepaid service contracts. Walking in, Im met with an atmosphere that reeks of indifference and hostility from multiple service advisors, each exuding rudeness with every interaction. Save yourself the trouble and steer clear of this place at all costs.
Name: C********** N****
Date: 2024-04-06 20:43:19
Rating: 5
Comment: The transaction for my new Jeep 4xe Willy’s was seamless, fair, and transparent. Our sales associate Dan Powers was very calm, confident, and professional! Dan was not pushy at all. He communicated really well during the process, which was very quick to our liking!
Name: R******* C******
Date: 2024-04-04 02:29:43
Rating: 5
Comment: Noe Gomez did an outstanding job with my car buying experience and went out of his way in finding the perfect car for me. Great guy!
Name: M*** K******
Date: 2024-04-04 01:43:18
Rating: 1
Comment: I am a 21 year old college student who saved money for months to purchase my own car. The anticipation of making my first significant purchase was so exciting. However, that excitement quickly turned into disappointment. Upon receiving my brand new car, I discovered the brakes were malfunctioning, I took it in the very next day. The dealership then held my car for an additional weekend after it was completed, leaving me to foot the bill for those extra days.Thinking the issue was resolved, I was shocked to learn that $12,000 worth of fees were concealed in our contract, despite discussing all financial aspects beforehand and during the signing process. Feeling blindsided by this, I returned to the dealership seeking clarification, only to encounter unhelpful and rude staff. I have never been more disappointed in a company. Absolutely DO NOT take your business here. They are nothing more than scammers who will leave you trapped.
Name: D**** F*******
Date: 2024-04-03 21:37:48
Rating: 1
Comment: Their Maintenance department needs to be audited asap. My experience with them was horrible. Customer Service is not their priority.Had the car for a year with many issues already and recalls. I took it in for a malfunction and the part that I need replaced isnt under the warranty because it was damaged unnaturally. How do I know that it wasnt a recall from the factory to begin with?.And they cant do the other recall on it unless that part is fixed. On top of this, it needed an oil change. Was that done when I picked it up, No. Oil was still at 46%. I get the vehicle next day because I declined service and there was a scratch on it clear as day. Never again will I be doing business with this dealership. Highly advise to go somewhere else.
Name: A***** S*****
Date: 2024-04-03 15:21:30
Rating: 1
Comment: If I can put no stars I would. This is the worse dealership I have ever seen. I bought my car 2 years ago and the car has been great. I was looking at trading it in today at the dealership I work for and found an oil change plan. Four oil changes for $1,995 and a $4,500 warranty as well! Never go to this place. I see that you have responded so I want to edit my review. I have called multiple times to resolve this issue and absolutely nothing was done. Never could talk to anyone or get a call back.
Name: C****** G*******
Date: 2024-04-01 23:13:25
Rating: 4
Comment: The guys here were super helpful and kind, definitely were a big help to seal the deal and thanks to Noe the salesman for helping us out and allowing us to walk out with a new car!
Name: L********
Date: 2024-04-01 20:00:05
Rating: 1
Comment: Buyer Beware! After finally agreeing on a selling price of a used vehicle, the sales person named Moose tells me that there will be an additional charge of $4,400 in dealer add-ons that THEY ALREADY PERFORMED! The add-ons are nitrogen gas in the tires, protective coating on paint & fabric, upgraded air filter element, and a GPS locator. The problem is that this $4,400 is not part of the dealers advertised selling price which would total to be way over the actual vehicles value. It even gets better as the sales person now wants to negotiate these unwanted options. A reputable dealer would only offer these options while signing the paperwork and not force them on you as an ultimatum to purchase the vehicle. These add-on options cost the dealer next to nothing and is only a tool to increase their profit margin on the vehicle by up to 10% more! Shame on you Huntington Beach Chrysler Dodge Jeep RAM!
Name: T** S******
Date: 2024-04-01 06:09:31
Rating: 5
Comment: Great experience in helping me decide on a car to buy. Thanks to Noe for being helpful and patient in showing me an array of different cars that would suit my needs. I recommend!!
Name: F******* R******
Date: 2024-04-01 05:43:00
Rating: 5
Comment: Noe Gomez’s professionalism and expertise made our car-buying experience seamless and enjoyable. He guided us through every step of the process with ease, ensuring that all our needs were met and questions answered. His friendly demeanor and attention to detail truly set him apart. We couldn’t be happier with our purchase, thanks to Noe’s exceptional service. He’s definitely a valuable asset to your dealership.
Name: J**** F R****** (******************
Date: 2024-04-01 05:29:59
Rating: 5
Comment: I recently went in just to walk around and see what I could purchase and Mr. Noe was quick to help and was very attentive and listened to my needs. He was very helpful and I would definitely come back. Thank you for giving me a great experience Noe!
Name: M**** M****
Date: 2024-03-31 00:17:39
Rating: 5
Comment: Dan Powers is your sales guy! I’ve purchased several vehicles and the process both times was seamless… highly recommend this dealership & sales guy!
Name: R*** W L***
Date: 2024-03-25 18:42:49
Rating: 5
Comment: Dylan really is a solid salesman. Genuine charm from in the door to finalizing the sale. He went above and beyond making my family and I comfortable while we waited for paperwork to be finalized. He is an hour away but I’d tell people to go see him if they want a solid deal and a great car buying experience.
Name: M*** B*******
Date: 2024-03-25 03:16:45
Rating: 5
Comment: Mustafa aka Moose was an excellent salesman. Did not pressured us to anything. Listened to what we were looking for, and we got exactly what we wanted for the right price. Definitely would recommend him and the dealer.
Name: J**** M
Date: 2024-03-21 14:56:21
Rating: 1
Comment: Update from a 5 star review.I had a horrible experience buying a vehicle here. The only reason they have good reviews is because the sales person bribes you with putting extra fuel in the tank. I was lied to by Mustafa and Danny. Wasted alot of my time to finally get what they promised me (with no help from them). I have had 2 issues with the truck. Its been 5 weeks and still waiting on a part that was ordered to fix it. The mileage was written wrong on the paperwork. Definitely makes me not want to ever buy from a dealership again.
Name: g***** v*********
Date: 2024-03-21 01:34:23
Rating: 5
Comment: Moose was very helpful with my recent lease buy out. I was dreading having to go to the dealer but he made it very easy. He is very responsive and only a phone call away!
Name: R******* W****
Date: 2024-03-20 16:48:43
Rating: 4
Comment: If you wanted to go to this branch, you make sure to look for Mr. AL. Whenever I go for my Ram 1500 truck. He always the best to provide the best service with the provision of the available Good deal. Friendly and has enough time to listen to you and relieve you. Also The rental car service department is 10/10 Especially Mr. Malcolm 👍🏼 and I also thank the wonderful phone service in this place. To be more professional, the rental car place needs to be organized. While you are waiting for your turn, someone will comes up to you and says, “Stand there” (in an inappropriate way).
Name: R***** A****
Date: 2024-03-16 23:52:07
Rating: 1
Comment: The personnel at this place are unethical and will lie to you and steal your money if you are not aware of what you are doing. My employee walked in with a $30k loan and his Jeep Grand Cherokee and walked out with a $40k loan and his own Jeep Grand Cherokee. They sold him a bunch of warranties and he ended up paying sales tax and all fees associated with the sale of a vehicle when they told him he was refinancing. DO NOT SHOP HERE! I would give 0 stars if I could. The General manager told me his team would take care of this but they are not working with him and refuse to take responsibility.Update: only after multiple bad reviews were left across multiple sites this issue was mostly resolved. It did involve the general manager( the one that replied to this review) yelling at my employee as if he were a child before finally agreeing to undo most of the unethical things that were done. I would never do business here and I would highly recommend that you do not as well.Also, the vehicle that was purchased (not refinanced) is having terrible issues to the point that it cannot be driven.So if you want to have a terrible experience, possibly get taken advantage of and end of with a piece of junk please shop here.
Name: S***** G*******
Date: 2024-03-16 16:27:39
Rating: 1
Comment: DONT GO HERE!!! Horrible experience where they slam additional products without ones agreement nor acknowledgment. Took a call from Consumer Reports for us to find out we didn’t have an additional package we had requested and signed for on the date of purchase. Not only that but they make fun of their customers! Horrible way to do business and definitely wouldn’t recommend them whatsoever regardless of their discounts!
Name: Y*** P*****
Date: 2024-03-15 20:27:45
Rating: 1
Comment: They got my sisters information and delivered the license plates to her, who knows how they got her info. Poor service, dealership did not take accountability. License plates came in usps envelope coming from dealership directly
Name: G****** E*****
Date: 2024-03-15 03:55:09
Rating: 5
Comment: I recently purchased a pre-owned 2020 Jeep Wrangler from Jeep of HB and had the pleasure of working with Jonathan Castillo. From the moment I walked onto the lot, Jonathan was friendly, knowledgeable, and made the entire buying process seamless. He took the time to understand my needs and preferences with purchasing the jeep. The entire experience was stress-free and enjoyable, and I attribute that to Jonathans exceptional customer service skills. I would highly recommend Jeep of HB specifically Jonathan to anyone looking for a new vehicle. He truly went above and beyond to ensure I was satisfied with my purchase. Five stars from me!
Name: F***** A*******
Date: 2024-03-12 23:23:02
Rating: 1
Comment: Be careful!!Customer service 0Communication 0Honestly 0This is the worst dealership ever, if I can give them less than one star I would.Unfortunately I had the worst experience with them, I bought an SUV Chevy suburban 2021 as commercial for my work,and mentioned to them the them registration has to be comercial because if it’s not comercial then there is no point of me buying the car I can’t even use it for work, they told yes sure of course it will be comercial we’ve done it before many time!! Guess what after a whole month of wait and me calling them every 2 days to check on I received the plates and the registration personal not comercial!!!I was so pissed because they wasted my time and I’ve already made the car payment plus $850 for the comercial insuranceI went back to them and I told them the car has to be comercial and I signed the contract on comercial registration why did I receive it personal!!! They told me sorry we will fix it for you it will take a week!!One week pasted and kept calling them they keep transfer me to different departments from finance to DMV office at the dealer, no one knew what they were doing starts from the sales to finance to main manger.They kept lying to me, so in total I waited 66 days to receive my comercial plates and I had to drive all the way to them, the car was parked for66 days I lost lot of business, plus I made 2 car payment and 2 insurance payments.Never coming back and if you can’t do your job right then you shouldn’t be there, they’re such a liars and they just want to sell you the car to get their commission that’s all.
Name: m*** w*******
Date: 2024-03-10 17:23:03
Rating: 5
Comment: I was helped by Dylan during the process of buying my Jeep Wrangler, and he was so great. He was kind, not overbearing but super attentive, and truly was a great help. Him and his manager were fantastic in helping us get a great deal that was within my budget as well, I can’t thank y’all enough!
Name: D**** M****
Date: 2024-03-10 06:00:08
Rating: 5
Comment: AMAZING SERVICE. Probably the smoothest and most comfortable car buying experience Ive ever had. Straight forward and easy! I highly reccomend! Thank you!
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Name: A*** A*******
Date: 2024-03-07 21:20:30
Rating: 5
Comment: Ethan and Israel were both very helpful and broke down the whole buying process and made things very simple for me they helped me in many ways and helped me pick the best vehicle for me if I could give more than 5 stars I would.Best car buying experience of my life
Name: J***** R*****
Date: 2024-03-04 16:11:23
Rating: 1
Comment: Sent an online request with trade info. I did receive a call which was impressive being most dealerships dont respond to online inquiries, but the experience went downhill from there. Elijahs phone presence was less than impressive as I felt like he was not taking me serious. He basically wanted me to fill out a credit app before talking to me about anything. I can see this is a tactic to weed out people who are not serious, but to those who are serious this is very unappealing. I filled out the credit app and let Elijah know over the text messaging we established. He said he would grab it and get back with me. 3 hours went by and no communication. I text him saying if he was too busy that I can work with another sales person, but no response. I called into the dealership and spoke with a sales manager who said he would get numbers over to me, but again no communication. I received a text message at 9:47pm saying sorry that they were busy and would get back with me the next day. I responded saying no thank you and that Im not going to beg for someone to take my money. Based on my experience I would not suggest doing business with this place.
Name: A***** E********
Date: 2024-03-03 23:58:52
Rating: 5
Comment: Huntington Beach team is so great to work with! Dylan found me the car i wanted and was in and out within an hour with my new jeep! 10/10 would recommend and work with Dylan and Danny.
Name: U**** A******
Date: 2024-03-03 15:04:55
Rating: 5
Comment: Had the pleasure of working with Sara and her team, they all provided very respectful and professional support with the purchase of my Jeep, went as far as making sure I tried several trims to ensure I was pleased with the vehicle I was choosing! Very thankful and looking forward to working with Sara and her team in the future.
Name: C*** C******
Date: 2024-03-03 05:00:45
Rating: 5
Comment: Talked to the Irvine Dodge Service Manager first because it was very close to home. Worst customer service experience I’ve had over the phone ever. She was completely uneducated and terrible customer service skills. HB Dodge was the exact opposite. Paul, Ferdy, Ally and the rest were professional and friendly and got the job done. I would hire Paul as the new Service Manager for Irvine honestly. HB is a well organized machine for service and pumps out a lot of solid work with a great attitude. Well done.CC
Name: J***** N****
Date: 2024-03-01 06:49:20
Rating: 5
Comment: I had a couple questions and im glad i ran into sara. She was so kind and welcoming! She was able to answer all my questions and further assist me.
Name: D******* A*****
Date: 2024-03-01 06:07:07
Rating: 5
Comment: Sarah is has been AMAZING! She has really knocked it out of the park with her knowledge and expertise! She is a 10/10 and would highly recommend to all friends and family and new customers! Go see her!!!
Name: A****** O
Date: 2024-03-01 00:16:25
Rating: 1
Comment: This place is an absolute joke. Started off by chatting with their online help and gave them my email address and she said they needed to give my info to the sales team. I say fine but request that they only email and I do not give them my last name or phone number. Shortly thereafter I receive a call/vm and a text from Ben……no email…what a great start.Regardless I end up texting with Ben but he is refusing to give me any monthly payment quotes without submitting my social security number..even though I gave him my credit score and annual salary. Which as you know is plenty of information to get an idea of payments. My wife and I have started the buying process this way for 10 years successfully.With that treatment from Ben I decided to call and speak to the operator where I get Michael(GM I believe) and Mo’s(new sales Mgr I believe) names from her. She told me Mo was with a customer so I asked her to give him my number and have him text me please. Then I had her transfer me to Michaels office where I left a vm. This was a couple days ago and big surprise I haven’t heard from either of them.I called in once more and spoke to George who tells me he can definitely get me a monthly payment quote with the info I gave Ben and told me worst case he’d text me the following morning(it was about 8pm). That was a couple days ago and weirdly never heard from George again.Lastly I get another text from Armando who also says he can get me some quotes without my social security number. He then to my surprise follows through with a couple hours with some quotes. He then starts grinding away at what type of payment am I looking for bc I told him those were too high. I don’t know at this point bc we were actually talking about a purchase and I was going into the convo thinking about leasing. So I just ask him is it not possible to just ask the finance guys or whoever for the best deal possible? This was last night around 8pm and wouldn’t you know it he ghosted me too…an actual train wreck of an experience overall.
Name: j***** B*****
Date: 2024-02-29 04:54:47
Rating: 1
Comment: Went to purchase a Vehicle . I was told they cannot honor are advertise priceneed to add on $4500 because Will be losing money if we sell it at are advertise price. Very poor business ethics total bait and switch. Please be warned before you do any business with this establishment, Moe and Daniel sales managers will not return any of your calls also . Was a long time customer. But went in the other night to purchase a vehicle and looked at the paperwork where they’ve increased the price $10,000 over MSRP. New MSRP with a $12,000 discount. Total bait and switch. It’s only a $2000 discount, I don’t think I’ll ever do business there again.
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Name: S**** P****
Date: 2024-02-28 01:38:39
Rating: 5
Comment: Bought a 2020 Rubicon last weekend and am so in love with it. My sales rep Sahara was wonderful, I really felt like I was working with an old friend! Will definitely go back to purchase any new vehicles in the future!
Name: J*** S******
Date: 2024-02-27 22:48:17
Rating: 1
Comment: Worst experience at a car dealership I’ve ever had. Told Ethan and his manager multiple times that I did not want a hard inquiry ran and they did so anyway. Even after they said they wouldn’t. I told him the soft inquiry was fine so we could gauge how much it would be etc, and I wanted to take some time to think it through before the hard inquiry. The manager agreed and said he would be right back and when he comes back says that he did the hard inquiry like “1 or 2 times i forgot”. I said what? We said we would only do the soft inquiry why did you take the further step without first getting my approval. He says “oh I thought we were kind of on the same page about it”. Why wouldn’t you get my firm approval before making a move like that? Then he goes “it’ll only drop 10% so like 6 points” multiple times. then I did the math and it was actually 60 points to which he said “oh that’s right I’ve been here all day my bad”. While the manager went off to to the soft inquiry I had told Ethan that I did not want a hard inquiry to which he told me not to worry about, that his manager wasn’t doing a hard inquiry. Ethan at this point was visibly flustered and walked off. Ethan also did not sound like he knew what he was doing and was just going off of a barely memorized script. He sounded unsure after I asked him questions multiple times. So did the manager. The manager also didn’t want me to take a picture of my hard inquiry and almost jumped over the desk to rip it from my hands. As I started recording he says “you’re 24” implying I’m immature for doing so or something as if he didn’t just humiliate himself in front of his coworkers. It was an embarrassing thing to see honestly. Overall horrible experience I do not recommend it here at all
Name: M***
Date: 2024-02-26 23:46:29
Rating: 1
Comment: DO NOT DO ANY BUSINESS WITH THIS DEALERThis guy named, Mo, the general manager, slammed the pen and screamed at me to get out during our negotiation. No professionalism or emotional intelligence what so ever.I have bought two cars from this location in past 5 years but it was before this new management is running the business. This place used be packed with people but now it is almost empty as they will just try to scam you and scream aggressively at you if you are not willing to get scammed.
Name: C**** G*******
Date: 2024-02-26 21:27:43
Rating: 5
Comment: Very positive buying experience. Ethan was extremely helpful/knowledgeable and patient throughout the process. My credit was not in the best of shape but they managed to find a deal that stayed within my budget. Highly recommend.
Name: M** G*******
Date: 2024-02-25 04:51:43
Rating: 1
Comment: Everything that you hate about the car buying experience, happens at this place. Don’t even bother looking at the sticker price of a vehicle because once you look at the sticker price and you sit down to sign paperwork you are immediately told that you must sign for an extended warranty for an additional $4700. You are then told that it is not optional that is an additional cost on top of the price of the vehicle. I had visited this dealership four times before deciding on the vehicle I wanted to purchase each time I went to visit I told the sales person I was not interested in the extended warranty, but it wasn’t until I went to actually sign paperwork, I was told it was not an option to not take the extended warranty. The price of the vehicle I was ready to purchase, went from $23,000 cash price to 28,000 cash price. The sales person who helped me stood next to the person, presenting the extended warranty with a blank look on his face, as if he had no idea I told him four times that I did not want the extended warranty the manager who came out stressed that the car could not be purchased without purchasing their extended warranty. Then their “closer” comes out who is the rudest individual I’ve ever come across in any transaction. I heard one of their sales people saying that they feared for the safety of their team because of the way they deal with people. I had read reviews online and thought to myself. This place cannot be as bad as they say I really want that car that they have but I can tell you this, they are worse than anything. You can save yourself the trouble unless you have an additional $4700 above sticker price that you wish to throw away. Stay away from this place. Stay away, stay away, stay away, stay away! The next stop will be the Better Business Bureau, or I plan to file a grievance. I hope the investigation follows shortly.
Name: K**** M*****
Date: 2024-02-22 18:41:01
Rating: 1
Comment: Very money hungry and predatory. There are some salespeople who are kind and helpful but the ones who seem to have been there longer do not have the best interest of the customer and only care about making sales. Additionally, during a move I misplaced my sales contract that was on a usb drive. I have called— not exaggerating— over 20 times and spoken to at least 5 people— 2 of which took down my information and said they would relay that information over to the finance department to give me a call back. It’s been over two weeks and I have not received a call back and have not been able to get in contact with someone who can send me a copy of my sales contract. Overall a very unprofessional and unorganized business.
Name: E**** P*******
Date: 2024-02-22 02:28:31
Rating: 1
Comment: When my husband first purchased our car we did a test drive when the car was filthy filled we dirt like they had just received it and had not even checked it. Then they cleaned it and it looked nicer which convinced us to buy it. Then they told us it had installations of about 4K that could not be taken off. Then they sold us a warranty that was not worth it. When they washed the car it had scratches they told me they were going to fix. I then insisted I wanted to keep the car there until they had fixed it. Then they told ooh no you need to take and then come back another day so that it can be fixed. So I took the car and didn’t go back because I was busy. When I ended up taking the car they did not honor it and said, “why didn’t you come before” and that they never said that. So then I left it because they didn’t want to fix it. I even showed them pictures of the car in the dealership at the time of purchase with the scratches.Then with the extended warranty my tv was malfunctioning a lot. I took the car to a Jeep dealership and they said they were going to fix it and it would cover it but they had to order the piece. They never ordered the piece and never changed my radio.Then I knew my extended warranty was going to expire soon as my car was a pre-owned vehicle and wanted to get my car checked out before it expired. They told us we had to buy the warranty with an extra 75k miles from the time of purchasing the vehicle. Well it was all a lie. They sold us a warranty as if it were a new vehicle and the miles started from 0 miles when the vehicle at time of Prichard had 22k miles.In my opinion do not buy the warranty because they won’t even change parts that are covered. If you buy a used car the warranty will not start from the time you purchased the car.I’m glad other people have good experiences, but do not trust any word they tell you and make sure you get everything in print. And do not purchase extended warranty.
Name: N*** N***
Date: 2024-02-22 01:40:45
Rating: 5
Comment: Hello,I hope whoever sees this review believes it. I came down to Huntington Beach to purchase my DREAM car, a JEEP WRANGLER. Israel started me off with my application with so much enthusiasm and great energy. Sales Manager, Danny Mendoza and Product Specialist, Noe Gomez finished off my dream. They were so compassionate & full of faith with helping me. They made my purchase journey so smooth, light breeze. They made me very comfortable & made everything work out for me. This car has been my dream for years and to be able to walk off the lot with it & so many great perks is everything to me. Israel, Danny, & Noe if you guys see this know i’m hugging you guys through the screen. From the bottom of my heart, thank you guys. May God continue to bless you all. Y’all are amazing & deserve everything y’all heart desires. Y’all the real MVP’s.- Kenisha R.H.
Name: s**** m*******
Date: 2024-02-19 17:05:10
Rating: 5
Comment: Ethan provided a great experience and was honest with us from the start. Glad we were able to work with him and get a price that works for us.
Name: G A U
Date: 2024-02-18 02:24:04
Rating: 2
Comment: Stopped by Huntington Beach Jeep today to look at a few pre-owned Jeep Wranglers and specifically the 2 door sport model. I had spoken to Jose and explained that my wife had not driven the 2 or 4 door models yet wanted to see how they handled. I explained that we preferred the 2 doors simply due to garage space. Jose referred me to John, whom we met after driving from Mission Viejo. John explained that they did not have any 2 door units. That was strike one. Next, I asked John to show me what he had on the lot and explained that I had looked at their website. John asked what my budget was and I replied I wasnt concerned about budget I was looking to have my wife drive and get a feel for whether she liked the 4 door as he had stated they had no 2 door units. John took us to a silver and black 4 door that was not in the best of shape. Then I noticed after my wife commented on the overall condition that it was a previous rental vehicle. That was strike 2. Next, I noticed on the windshield that this dealership has a list of worthless adds totaling $4500 that werent worth the paper they were printed on. That was strike 3. I used to sell cars back in the 80s, and these ads were always optional. Similar to the days when they would ask if you wanted the added clearcoat, the interior scotch guard, gps, security, scratch guard, etc. Back then, you could say NO. This dealer rams those into the deal as pre-installed GPS tracking, etc. All a bunch of garbage and a way to pad the deal. Buyer beware.
Name: J**** H*********
Date: 2024-02-16 21:51:13
Rating: 5
Comment: Mustafa Moose Said provided excellent customer service. He and his manager made a bad situation better. We thank them for their patience.
Name: D**** C*******
Date: 2024-02-12 21:46:58
Rating: 5
Comment: Antwon and Kenny were my dream team because thanks to them I was able to take home my dream car the same day! Thanks for my Redeye Hellcat, and the excellent service provided to me and my sister. Very much appreciated.
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Name: G******** C*******
Date: 2024-02-12 20:11:58
Rating: 5
Comment: Antwon Sabal and Kenny Rios gave us exactly the car shopping experience we wished we could have! Integrity and hospitality was our experience buying a Redeye Hellcat. No pressure and No games. Ask for Antwon as your salesman. Kenny is an excellent manager, they have earned our business and our recommendations to anyone looking for a smooth transaction and people willing to listen. Thank you again!
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Name: L***** G*******
Date: 2024-02-12 18:27:51
Rating: 5
Comment: Love this place they were very helpful and my go to is Sara! she was a great help with finding me the best car that fitted all my standards ♡
Name: g****** r******
Date: 2024-02-12 03:39:48
Rating: 5
Comment: Ethan Hernandez phenomenal, sales person here at Dodge Jeep & Chrysler, helped us since the moment we got to the lot. Didn’t leave us behind on no information on the Jeep Wrangler, gave us an amazing price, and was with us through out the whole process. Great guy, highly recommended him if you’re in need of a vehicle. 10 START REVIEV if possible. THANKS ETHAN! My wife was HAPPY! 😁
Name: M****** P*
Date: 2024-02-12 02:50:54
Rating: 1
Comment: I came in last week after seeing an advertised price online. After getting all of the numbers established to try and make a deal, it was revealed that there was over $4k in dealer installed options with no possibility of removing them. Additionally, when I found out I qualified for a financing offer through Dodge, they insisted that I had to purchase an extended warranty in order to use that financing offer. Both of these items were incredibly frustrating and I ended up leaving without making a deal. As an active duty service member it felt like I was being taken advantage of. I’d love to try and work something out but I just can’t get past the extra fees like this.
Name: D**** C********
Date: 2024-02-11 15:11:30
Rating: 5
Comment: John was incredible! He was knowledgeable, helpful and made the entire process enjoyable and entertaining! We didnt feel any pressure to buy; which in turn made us feel at ease. He established trust right off the bat; which in sales in crucial!The Finance Manger was amazing; the process was quick and he helped us understand everything we were signing and even encouraged us to purchase the extended warranty by explaining the features and benefits in a non-agressive way.HIGHLY recommend HB Jeep and their team!
Name: B* C*****
Date: 2024-02-11 10:31:07
Rating: 5
Comment: It is a great pleasure that I recommend Ethan from Huntington Beach CHRYSLER Dodge Ram, Ethan has consistently proven himself to be a dedicated person in his profession .I feel honored to provide this character reference for Ethan and in hopes this give you a better understanding of what a outstanding individual Ethan is..but not, to leave out the fantastic staff that worked with Ethan during my experience. Not only did the employees make my experience very comfortable and easy, they made it happen so quickly, they all made me feel like they actually cared.Shout out to Cassandra in Service, Art in finance, Jonathan in sales/management (Bravo)I will definitely be back....
Name: t***** b****
Date: 2024-02-11 06:02:48
Rating: 1
Comment: Do not come to this dealership. If I could give this dealership a negative star I would because that’s how distasteful this experience was. My man traveled over an hour away to look at a Tacoma 4x4 TRD which we first spoke with a representative named Sara who was kind & great customer service. However, when she handed us over to what is supposed to be “manager” things took a very huge turn. This manager was a black male & the second we met him he had a very nasty attitude, horrible customer service & very rude right off the bat. He was very unprofessional & unfortunately I do not remember his name. To start off when we looked at this truck it was VERY dirty as well as scratched, what kind of dealer has that type of presentation when selling a vehicle? It should be ready for show & purchase & cleaned as if it was new, VERY unprofessional. Secondly we had a check from our bank for a car loan to purchase the vehicle & we couldn’t even get through a sentence before this “manager” responded “well we don’t accept third party checks so I don’t know what you want to do” with the nastiest attitude. This man was so unwelcoming & bitter it just got worse from there. We were told we HAVE to finance with the dealer & they cannot accept our check but we can have our bank refinance the same day immediately after purchase? So why can’t they just accept the check instead of inconveniencing us with more steps? Who knows because the “manager” could not explain. Moving forward this “manager” continued to have rude unwelcoming & condescending tone and stating things like “so what’s up man are you gonna want it or not” no professionalism in the way he speaks AT ALL so we had left. We then decided regardless of the horrible service we want this truck so we called stating we will be back for it tomorrow morning & to run us numbers. This “manager” said he would call us back so he ran numbers then called us back stating out the door this car would be $38,000 to which we stated it was listed for $31,000 discounted online & he moves forward to state that the truck is worth much more than that in a very condescending tone, talking to us like we are dumb. We state I know what it’s worth but that’s not what it was posted as he then has the daring to state the 7k comes from paint protectant which we state there was CLEARY no protectant from how dirty & scratched this truck was. He then states the extra money comes from fees. Keep in mind we have bought MULTIPLE cars from dealers this is not our first time & we have no problem paying for fees but there is no justification for an extra 7k & clearly he couldn’t justify it either when we asked about it so we moved forward stating we are no longer interested. I don’t know what type of employees this dealership hires but I have never had such a distasteful experience with any sales rep in my life. Either they need to train their employees on customer service or work on hiring better candidates. NO ONE with that type of attitude should ever be deemed a “manager”. We will be moving forward with complaints to corporate about this man. And Dodge/Jeep of Huntington DO NOT attempt to reach out to us unless there is some type of compensation or a manager with a better attitude to offer a deal in a kind professional tone. Save yourself the time & do not come here, especially if you are traveling.
Name: A***** T
Date: 2024-02-01 01:39:51
Rating: 5
Comment: EVERYONE should ask for Jon V and Wally if they want to get a really good deal like I did in my 2022 Rubicon. They made my car buying experience easy and fast. Also Edgar was really great explaining the numbers and getting me the best deal.Thank you guys 🚘
Name: M******* T*****
Date: 2024-02-01 00:47:22
Rating: 5
Comment: Had a great experience purchasing my vehicle when my lease was up. So happy that I get to keep my dream car and the folks at Jeep made it so easy for me. Shoutout to Jon V and Ron for an amazing service! ⭐️⭐️⭐️⭐️⭐️
Name: A***** O****
Date: 2024-01-31 21:59:25
Rating: 5
Comment: Antwon was very helpful and knowledgeable about the cars he presented to me. I felt confident that he helped me choose the right one for me. I would recommend him to friends, family, and anyone looking to buy a car.
Name: A****** G*******
Date: 2024-01-31 20:04:29
Rating: 5
Comment: Jon V was amazing. Very helpful and had so much information. He kept the same attitude through our entire interaction even though I was somewhat difficult. Thank you Jon.
Name: X***** F*****
Date: 2024-01-28 09:09:42
Rating: 5
Comment: My experience with Ethan at HB CDJR was great! Not your typical pushy sales guy. He and his team answered all my questions and accommodated me throughout the whole financing process …10/10!
Name: P**** T******
Date: 2024-01-27 19:58:10
Rating: 5
Comment: Moose is a professional associate. He was attentive and reassuring through the entire process. Always provided us updates with the car. It was a pleasure working with him.
Name: C********* T******
Date: 2024-01-27 19:52:09
Rating: 5
Comment: Everyone here is welcoming from the moment I walked in. Moose, in particular, made the entire purchasing experience easier. He thoroughly explained the process and reassured that everything would be manageable. He always came around to give updates, despite how busy it got. All around, very professional.
Name: J*** D******
Date: 2024-01-26 07:40:57
Rating: 5
Comment: Inquired about a car and honestly had my hopes down I knew having a recent bankruptcy and not too high credit score it was a longshot, israel askenazi was the one who took care of me from the start, he asked me plenty of questions and made me feel like he wanted my business, he went to work and war for me and came back with news that they can help me beat my negative equity which is extremely high and get me into a car that I love, wasn’t a recommendation he really got me the car I wanted, I went in and he greeted me all the way from the street, if you ever want someone to genuinely help you and cares about your purchasing experience he’s the man, shout out to the entire team at Jeep but Israel is the guy to go to, I’ll be back only for him and if he leaves I’ll buy from him
Name: C********** C******
Date: 2024-01-26 04:36:53
Rating: 5
Comment: Jon V,From the minute I entered the dealership, Jon and his team of success, graciously greeted my wife and I, and assured us that we entered a dealership with integrity and pride!He couldn’t have been a better listener to what my curtain situation was, understanding each and every one of my needs.His approach and execution of our trade-in, was handled with the utmost respect and professionalism.Thank you Jon. Your seriousness of care is evident from the first handshake; welcoming my wife and I, to the final handshake, blessing us for a safe drive home.Much appreciated!
Name: K******* R********
Date: 2024-01-26 04:24:46
Rating: 5
Comment: Jon V and Saramari were great working with us. Despite the late hour, Jon gave us the best deal we could get. Thank you so much!P.S. my husband Christopher will write a long review :)
Name: J**** A********
Date: 2024-01-23 21:54:34
Rating: 5
Comment: Showed up at the dealership and was greeted by Ethan he was very polite and professional. Ethan listened to what I was looking for and showed me some vehicles and test drove a few.Ethan and sat at his desk he explained thing very well and we started the paper work. As my wife wasn’t there he talked to her on the phone and when it was time for a signature. He went above and beyond to help obtain the signature.My wife and I drought our daughter to the dealership to pick up her new vehicle. Ethan even took a picture of us in front of our daughter’s new vehicle.I highly recommend talking to Ethan and we will be back to deal with Ethan for future purchases.Thank you Ethan
Name: K**** K*******
Date: 2024-01-21 01:49:12
Rating: 2
Comment: I don’t like to leave bad reviews but I feel that I have to.If you are planning to go to this dealership, I encourage you to do your own research especially about $. They agreed on our conditions only once we showed what the bank proposed to us. The difference was significant.Also despite an almost empty office (3 families including ourselves), we spent 4 hours there.However, I am leaving 2 stars because of their nice new employees and their attempt at the end to do something nice like putting gas in the car.
Name: W****** M*******
Date: 2024-01-20 16:24:37
Rating: 1
Comment: Big Dealership lots of inventory but I would diffinitly watch out when purchasing. Watch a few you tube videos on dealership scams first before buying it will help u with a discount instead of losing a lot of money u dont need to.
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Name: s******** v*******
Date: 2024-01-18 23:42:15
Rating: 5
Comment: I had Antwon help me as soon as I got there. He made my trade in transition the easiest possible way. He was very direct and straight forward which was nice to hear. He was very efficient and if I could give him a lot more than 5 starts I would. Thank you again!
Name: J**** g
Date: 2024-01-17 00:27:21
Rating: 1
Comment: TK Did you see that GM’s response? This dealership must have an outside PR firm answering these reviews! People we all need to get together and get these Dealerships CLOSED DOWN! I owned an Insurance Agency for 38 years and never cheated anybody! My business was thriving! I didn’t have to advertise because I treated everyone right I had more business then I could handle from all the referrals the customers! If this dealership treats people right they will send neighbors and relatives to them. By the way I bought a Chrysler 300c sticker price, the dealership I deal with is the most honest and reputable dealership around. Family owned and operated.
Name: V***** M****
Date: 2024-01-15 00:55:53
Rating: 5
Comment: Just purchased a Rubicon from Noe at HB Jeep. I appreciated the non pushy and straightforward approach. Price for the car was lower than other places. Payment was fair . Looking forward to coming back again in the future.
Name: j***** h********
Date: 2024-01-14 04:19:16
Rating: 1
Comment: One of the Core values listed on their website is truthfulness. “We practice openness and honesty in all aspects of our pricing, products and processes”. Also noted on the website.When you shop with us online or in person, you get transparent and honest pricing for the vehicle you want with no surprise fees or hidden extras.Except that’s a lie.Saw a ram 1500 listed online for $39k. Went up the next day and it was now 42k. So apparently their pricing changes daily according to the sales manager. Truck pulled up and it had been sitting in their dirt lot for at least a year, had a weed growing through the engine bay and was covered in dirt along with some rat droppings on the engine. Still did the test drive, loved it and said alright let’s do it as long as it gets cleaned up, even at the higher price. I sit down and then get told there are $6k in dealer “accessories” that were added and not included on the sticker. But useless accessories like a GPS tracking device, paint protection, anti microbial coating and air cleaner. I was told they couldn’t be removed and the price of the truck increased $9k from what i originally saw. Their “negotiation” was to drop it $1k. So i walked out because that doesn’t seem like openness and honesty in pricing. Drove 5 hours round trip to buy my dream truck and just left with disappointment.
Name: E**** H******
Date: 2024-01-13 00:29:35
Rating: 5
Comment: I came and worked with Moose when buying my jeep. I had specific expectations with price and monthly payments and he worked hard to get me what I needed. I would recommend working with him at the dealership
Name: l******
Date: 2024-01-12 22:03:47
Rating: 1
Comment: This review is for the Service Department. Specifically for Al Burton . He has by far provided me with the worst possible service. Wasted my time because of his ignorance. A problem that could had been fixed in one day by thisDepartment has now dragged 6-7 days . It could have all been avoided.HORRIBLE SERVICE.....
Name: M***** W****
Date: 2024-01-10 03:06:47
Rating: 1
Comment: Buying used, skip to the next dealer.Before arrival, made sure I had full financing (not pre-approval) ready from my bank, check possible to sent next day.Arrived, saw the vehicle, went inside with sales guy who then stated that there was ~$6k of dealer installed options that were not included in advertised price. Manager then came over to educate us that the promotional discount required financing through their bank and that the advertised price isnt available even as a cash price.Seriously? The price isnt acceptable even as a cash price? What? ... So we left.Manager chased us down and tried to milk 2k more from what we showed as fully approved (and enough to pay for vehicle including all taxes and DMV). As we leave, he scoffs, if you cant afford it then go.Of course we can afford but why pay more than what was advertised. ??? (assuming it was right in the first place)In Future:1) Dont insult your customers2) Advertise real price please.3) If you are looking for used, consider elsewhere.
Name: M***** H*****
Date: 2024-01-10 00:48:07
Rating: 3
Comment: Buying a car is difficult and stressful. If you are ready to do your own research, already know a lot about the process, are not easily pushed around and ready to make a deal, then come here. They have a large inventory selection, so you are bound to find exactly the make/model that you want. Just be ready to experience the quintessential car salesman.This team is pushy and aggressive. And they don’t want to put in any more work than is absolutely necessary to close the deal (for example: telling me theyve spent too much time with me and to just google terms of leasing to learn about it).If you want a good deal AND you want to feel good about the experience, I hope you like to dig in, pay close attention to the numbers and fight for yourself here.The details of my experience are below. I am not going to use any names in this review because I don’t think the issues that I experienced are unique to the individual, but rather systemic across this organization. I visited this dealership 4 times (3 used lot visits, 1 new lot visit) and had the opportunity to interact with and listen to a lot of people, all of whom gave me a consistent experienceI started in the used lot, where I was told they were extremely understaffed and very busy, multiple times. My first visit resulted in test driving only 2 cars over 4 hours despite having a list of stock numbers ready to go. Most were either dead or blocked in by another vehicle that was dead. I left 5 stock numbers with the team and told them to call me when those were ready. They never called, so I got back in touch a week later and made an appointment to see those 5 vehicles a few days later. When I arrived, only 1 was ready. The back-up sales person (because they are understaffed) ran around to find the other ones but ended up telling me that “they were mad at [him] for spending so much time with [me]”. When the last one I wanted to see wouldn’t start, he suggested I just buy one that I had already seen. In addition, I was criticized by several people for being too picky on the condition of the used cars. At the time of this review, they have almost SEVENTY 2020/2021 Jeep Wranglers in inventory. I think it’s appropriate to look for one that doesn’t have ripped buttons, stained seats, cracked windshields or a drafty top, no? (A lot of their used inventory comes from rental companies, so the condition is surprisingly poor for a 3-4 year old vehicle)My search led me to new cars. The new car salesman was much nicer and helpful. He told me about the benefits of leasing over buying, which I appreciated as someone who has never leased a car. However, when I asked the finance manager for more information about leasing, he told me to google it as if he couldnt spend 5 minutes to help be better understand the terms. While these guys were very aggressive about closing the deal, they were also very aggressive on their pricing and the deals that they were able to work out, if you know the numbers and pay attention and ask a lot of questions (that they don’t want to answer).To round out this experience, when I told the sales person that I ended up going with another dealer, he complained to me about spending too much time with me and not closing the deal. It was a shame, as he was the only real pleasant person up until that time.3 stars because they have inventory and will work out a deal, you just pay for it in time and treatment.
Name: D***** E****
Date: 2024-01-05 23:01:59
Rating: 1
Comment: DO NOT BUY FROM HERE. They had a jeep gladiator with a manual transmission for a great price so I drove 4 and a half hours to see it. Mind you, this is after I called them, negotiated a price and they confirmed the recall was fixed on it. I spoke to a saleman named Elijah. Once I got there, Elijah let me test drive it and told me they could sell me a different one that was a better color that had a deposit on it, seemed weird that they would sell me a vehicle that someone put a deposit on but I let that go.Once I sat down with another salesman, he told me the price was 5k over what we agreed and he had no idea where I was getting my price from, I looked at Elijah and he just shrugged. They were also undercutting my trade in by about 4k. I stood my ground and he eventually came down to 500 dollars over what we agreed on. I told him no and he looked at me like I was crazy and asked if I was going to walk out over 500 dollars. I said yes and walked out.I was about to leave and he comes out to my car and offers 3k more for my trade in. Not ideal but good enough so I agreed. We go back inside and start to iron things out and he walks away to get some paperwork and didnt come back. Eventually a manager comes to talk to me and tells me THE RECALL ISNT FIXED AND THEY CANT SELL IT. He offers me the same deal on an automatic transmission jeep which I did not want. I gave that manager an earful and left.I went back right after to talk to the top person there because I was so mad and he gave me an attitude and even got offended when I said they seemed shady. He had no intention of trying to make things right with me.I was promised a price on a vehicle they couldnt even sell to me, they lied to me to get me in the door, which their door was 4 AND A HALF HOURS from my home. The fact that this place is still in operation is baffling.
Name: L**** S********
Date: 2024-01-05 04:47:58
Rating: 1
Comment: This place does not care about their customers. I have been calling them for MONTHS trying to get my service records. Either no one picks up the phone, the receptionist transfer me to the serve dept and yet again no one answers the phone, and I’ll call back and they tell me that they have escalated me to their managers and ensured me someone will call me back within the business day. This has happened to me NINE times since last October. The operator I was transferred to, was the one of the rudest men I have ever spoken to in the service industry. “Well all you have to do is call service and they’ll send them to you, it’s not difficult.” Yeah, THANK YOU I’ve been doing that exact method for over 3 months. Obviously it’s pretty difficult for you guys. Oh, and he hung up on me. I’ll be filing a complaint to the BAR first thing tomorrow.
Name: I**** G****** G**** '********
Date: 2024-01-04 19:50:56
Rating: 5
Comment: Im writing this review for the Service Department, specifically for Vic Mguerian. Hes an amazing, reliable, patient and communicative advisor. My family and I couldnt have been more blessed to have found him! We have been coming to Vic for over 6+ years now and have NEVER had an issue. He has assisted us with a new engine for our 2017 SRT Jeep and multiple other things for our other 2020 Jeep. He is honest and transparent about prices and labor, which I am beyond grateful for! He even took the time out of his weekend to assist my mom in getting multiple quotes for extended warranty. He consistently checks in with us about whats going on with our vehicles and never pressures us to spend money on things that can wait. If anyone is ever looking for an advisor here, VIC IS THE GO TO GUY! Hes the tall guy with a full beard and the thank you cards on his wall from multiple happy customers!
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Name: C*** C**********
Date: 2024-01-03 17:22:02
Rating: 1
Comment: Contacted this dealer about a new truck. We discussed and agreed on a price, I submitted a credit application for which I was approved, and the salesmen just ghosted me. Will not return a call or a text message. Who does business like this?
Name: L***** B*********
Date: 2024-01-03 02:26:50
Rating: 1
Comment: Sold me a car that needed over $15,000.00 of work within a day of purchase (I have all the documentation) and wouldn’t even help with rental coverage or take responsibility. You can’t imagine the nightmare I’ve been through. Horrifying, check the BBB reviews before you buy - they advertise one price and then tack on non-removable options (paint warranty, ally tracker, etc) that raise the price by thousands, and refuse to allow customer to decline - then on BBB again say they were optional.
Name: J*** S***
Date: 2024-01-01 08:13:13
Rating: 5
Comment: What an amazing experience with my vehicle purchase! Noe was the best with the whole process from start to the point where the keys were handed to me.Ive purchased several vehicles from several reputable southern California dealerships and by far this was the best experience.I recommend anyone who is looking for a vehicle to Noe.
Name: s**** r***
Date: 2024-01-01 03:33:41
Rating: 5
Comment: I’m so glad that I bought my car with you. Mustafa was an excellent seller, he was really patient and always helped me with any doubt that I had, I definitely will recommend my friends and family to go with you guys and to go with Mustafa too.
Name: B****** H*****
Date: 2024-01-01 03:11:00
Rating: 5
Comment: Thank you so much for showing me that not all dealerships are the bad! Spoke with Moose today and his friendly and knowledgeable demeanor really helped me make up my mind! Crown dodge will definitely be gaining my business.
Name: C***************
Date: 2024-01-01 03:04:48
Rating: 5
Comment: I had a pretty great experience speaking with Mustafa. He was very informative and really helped me figure out my options for which vehicle will suit me best! I look forward to doing business with Mustafa and Crown in the future!
Name: T***** O***** G*****
Date: 2023-12-31 22:56:11
Rating: 5
Comment: Update!!:The post below was from April 2019, and today December 2020 Im back! Loved the help and service the first time and now Im back to buy my second vehicle from this dealership. This time a nice 2020 Dodge Charger GT. Only took about 1hr and a half to get a deal done which is amazing if you really know how long it can take (up to 8 hrs) to bargain for a car. Vicente Torres was my salesman this time and he was a pleasure to work with. Easy to work with and not a haggler/stickler at all. It felt like he was there to support me against the odds which I appreciate. Man I came in expecting the worst, and he definitely helped to satisfy my overall price and monthly rate. At the end of the day we got things done and got a great deal signed!Special shoutout to Oscar Durante again for getting me started with the car options over the phone. Also appreciate Lynn Johnson the finance officer who was great to talk with and she helped me get MONEY BACK which was insane and unexpected. Thank you all for your help it was much appreciated. You can guarantee that in the near future ill be back!Old review:Yesterday I made my 6th car purchase throughout my life. Ive read reviews prior to coming here but I still gave it a shot and Im glad I did. I purchased a 2019 Jeep Compass Latitude for my fiancé and that short 2hr journey started and ended with the man himself OSCAR DUARTE. The best guy I got to work with when it comes to buying a car. Hes not pushy, not shaming you, nor making you feel like youre wasting your time if you dont buy from them and easily understand your circumstances. It felt like he was always on my side when we were going against the banks.HB jeep has great prices and followed through with their rebates/discounts. Prior to this purchase I checked two other dealerships in O.C. who also had great rebates but when I went in their shops they magically declined or straight up disappeared and I couldnt be happier when HBs didnt. The finance team was helpful as well, they didnt let me leave unhappy even if it made them a bit unhappy with the numbers (basically thanks for choosing me over the money).In conclusion, HB jeep give that man(Oscar D.) A RAISE! Again Ive seen the reviews and none of those applied to him. And if you get the chance to read this Oscar my Fiancé loves it and appreciates your help. And you know what they say happy wife happy life thanks for helping me get that started pre-marriage.P.S. Ill be in touch because your service was so great we want to be a jeep family and got wranglers in mind Thank you Oscar!
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Name: C*** Y*****
Date: 2023-12-29 19:44:12
Rating: 1
Comment: I saw a Ram 3500 advertised for 54k. I called 3 times before a salesman would take the time to sell me the truck. Then the Magic “add on 4k”. I said I was not interested and asked to purchase without the add on from the dealer. Eli said yes if they raise the price from the advertising by 5k. I asked to speak with a manager or owner and he hung up on me. I will be contacting legal advice in California for false advertising and reaching out to Ram of America to voice my complaints as far up the chain until satisfactory response is made.
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Name: N*** M*****
Date: 2023-12-29 19:31:54
Rating: 1
Comment: Dishonest sales practices. They show a great price on their web site but tell you later of mandatory dealer installed options totaling an extra $4400. Spend your money with someone honest elsewhere.
Name: Z*** S****
Date: 2023-12-28 02:47:31
Rating: 5
Comment: I just purchased my Jeep Grand Cherokee 4xE today through this dealership. I couldn’t be happier with the service with Dan Powers. I normally don’t enjoy the purchasing experience, but working with Dan was excellent. He was honest and worked with me on where I needed to be.
Name: J*** L********
Date: 2023-12-21 20:18:17
Rating: 1
Comment: Horrible customer service, I went into the location to purchase a truck. They didnt have what I was looking for and stated they would call and follow up with a few different options. I did not receive a call, so I called them, 3 more times. No One from Dodge called me back and they didnt send a text message.Business must be good on $100,000 trucks that you do not call back customers with a high credit score and want to purchase a truck before the end of year.I ended up purchasing a new truck at another dealer, who took the time to find the truck wanted in Northern CA.
Name: J**** B****
Date: 2023-12-20 19:19:38
Rating: 1
Comment: My family has been in the business most of my life. I am amazed by this place. I just read the bad reviews given on here and they are all 100% spot on. Im shocked at any positive ones to be honest. I dealt with 4 different salesman whom each lied to me, and then the GM said hed take care of me. Then it turned out hes the scumbags leader and teaches their tactics. The dealership I ended up purchasing from said all Jeep dealers in the whole state know about Huntingtons reputation. Bait/switch, lies and deciept. It will bite them in the a$$ one day.
Name: B**** C******
Date: 2023-12-18 20:52:27
Rating: 1
Comment: Do not buy a car from here. They are great to get you in the car. Once you buy your car. They will not call you back. Ive been trying to upgrade my stereo for a month and a half. No one will call me back. Stay away from this place.They want your money and thats it. Love my car. I hate the service. STAY AWAY FROM HUNTINGTON BEACH DODGE. go somewhere else.This is a follow up. The responded to my text and gave me a Name and number to call. I have called multiple times. Left messages and still no call back. At this Point I am going to call a different Dodge dealer and see if they can help me out. Customer service cant get any worse than Huntington Beach Dodge
Name: A***** W*** G******
Date: 2023-12-16 18:49:21
Rating: 1
Comment: Came in today to buy a car 12/15/2023. Look at a USED 2023 blue jeep wrangler,Vin #1C4HJXDN3PW597425STOCK # 70707PListed for $37,373.00, I was ready to buy it, sales man Mr. Clark asked for my drivers license, I gave it to him, later his manager came back with a paperwork with a new price of $45,797.48 saying that the dealer has extra cost that needed to be add up on top of the listed price, they made me spent 3 hours just to get a scam attempt. Very high mark up price /hidden fee, showed at the end. They list a price and will try to trick you with a higher one.Be aware..
Name: D******* C*******
Date: 2023-12-14 01:10:36
Rating: 5
Comment: Just picked up a used 2020 jeep rubicon and our sales rep Moose was the best!He helped us right when we got out of the car and asked if we needed anything while walking around and told us that he would get another sales guy to come help us as he was already helping someone else out. The other sales guy came and just didn’t seem interested in us. We got done walking around and went to find the other sales guy and he was no where to be found. Moose seen us kind of just looking for him and he came out and had asked if we were interested in anything and picked up this sale since he knew we were looking. I really appreciate Moose being attentive and wanting to help us out even if he had 1000 other things to do. Highly recommend going to this dodge and asking for Moose so he can help you out. :)
Name: H**** D***
Date: 2023-12-09 03:55:29
Rating: 1
Comment: Would give zero stars if I could. I went there today to look at a used vehicle after making an appointment with someone I presume is an internet sales agent. After multiple calls, texts and emails we had set up a mutually convenient time and I was told to ask for the manager. Manager clearly had no idea who I was and was probably not expecting me, told me to go across the street to the Jeep dealership where they keep the used cars. Went to said lot and there were a bunch of sales agents milling about doing nothing. I introduced myself and explained I wanted to look at a car. He led me outside to where the car was sat in amongst a bunch of other vehicles and told me they were too short staffed and he would see if someone can come out and help me. 30 minutes waiting and no one returned. I left. The car itself was advertised as having a clean record but it was clearly in an accident. Rippled fender, cracked front bumper, paint over spray, etc. Absolutely garbage experience.
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Name: R****** S******
Date: 2023-12-01 16:12:53
Rating: 5
Comment: Mustafa Said Is an amazing salesman, he got me my dream car quoted at the best rate and made the process of buying my dodge challenger very enjoyable. Thank you so much Mustafa Said . I highly recommend this dealership, very trust worthy with great prices. Thanks again!
Name: e*** d****
Date: 2023-11-24 22:13:05
Rating: 5
Comment: Dan was absolutely the best!! We came in looking for a used car and he got me into the new car of my dreams at my dream price!!! He was so sweet and personable and really created a beautiful bond with me and my mom. I have never had a car salesman be so truthful, trusting, and kind. Thank you so much Dan!!!
Name: J******* B******
Date: 2023-11-21 09:22:38
Rating: 5
Comment: I cannot begin to explain how pleasant my experience was at Huntington Beach Chrysler Dodge Jeep Ram. My experience began with a call to inquire about a specific car and the sales associate Dan Powers is the one who happened to pick up the phone. Dan was incredibly helpful in explaining to me up front the costs associated with the car I was looking to buy and he answered every question I had related to the car. I told Dan that I was considering the car, but I had a comparable offer elsewhere. Dan then spoke with his manager to help get me an offer for the car at this dealership too good to refuse! The general manager, Daniel, gave me straightforward numbers that were consistent with the numbers I saw when I signed for the car. I have pruchased several cars in the past two years and Dan Powers is honestly the best sales associate I have ever worked with. I had to wait a while to sign for the car due to how busy the dealership was and Dan even made this enjoyable by showing me some cool cars they had on display and giving me insight on how to protect and maintain the car I was purchasing. Daniel was also very pleasant and I am thankful to both Dan Powers and Daniel for making my car buying experience wonderful. Even the finance manager I worked with, Jacob, was a great person! Overall, my experience buying this car was very wonderful and I give a lot of the credit to Dan Powers. He made the experience easy, straightforward, and pleasant. I will defintely be purchasing more cars at this dealership and will be using Dan Powers to help work out a deal. If you are looking for a car, I highly recommend you reach out to Dan Powers at Huntington to get a great deal on a great car!
Name: A**** G*****
Date: 2023-10-31 19:58:36
Rating: 5
Comment: Highly recommend! Ask for Dan Powers. I was a bit nervous about going into the dealership alone to see the car I was interested in, especially because I’d heard horrible stories about other dealerships recently and how they treated other female customers. When I arrived I was greeted by Dan and I’m so glad that he was my salesperson. He was very friendly, helpful, and knowledgeable. He wasn’t pushy and answered all of my questions. Not at all how I expected my salesperson to be. I was so pleasantly surprised. I did buy the car I was interested in and I’m very pleased with not only my car but my entire experience. I highly recommend this dealership to anyone interested in buying a new (or used) car!
Name: H***** R****
Date: 2023-10-21 02:33:53
Rating: 4
Comment: I had a wonderful experience buying a pre-owned car from them. Franco was very helpful, worked with me in terms of my car needs and budget. They also had an existing relationship with my bank, so financing my car was super simple too. Would definitely recommend to go to them for a smooth car purchase process!They did sell me an expensive warranty package but I got better numbers for it from my bank. Called the warranty provider to cancel it, hopefully they don’t make it a hassle and I get my refund soon.
Name: Z*** S******
Date: 2023-09-19 03:16:42
Rating: 5
Comment: Abel was the best. Great guy, sold us a phenomenal 2020 Jeep Wrangler, and appreciated it big time. Not many dealerships are as classy as this one: incredibly honest and straightforward, no hidden scams. Ask for Abel.
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Name: K** L**
Date: 2023-07-23 20:17:57
Rating: 5
Comment: Our salesperson Luis was very helpful and knowledgeable. My wife and I had lots of questions about the different features and wanted to test drive all the models before choosing the right car for us. He was very patient and gave us all the technical details to make the right decision. Once the sales manager Chris joined us, he was every professional and gave us straight answers about the final prices and financing options. I could tell that he was very experienced and understood our unique financial situation. They both really made us feel important as customers and felt very respected understanding our needs. I highly recommend for someone who is looking for Jeep/Dodge/Chrysler vehicle to go into the Huntington Beach Jeep dealer and specifically ask for Luis!
Name: T**** B*********
Date: 2023-07-20 19:32:43
Rating: 5
Comment: I recently had the pleasure of working with Al, the Service Manager at the Huntington Beach Jeep dealership, and I cannot commend his service highly enough. His professionalism, attention to detail, and genuine interest in resolving my vehicles issues were second to none. Al displayed a unique blend of technical expertise and customer care, which significantly elevated my overall experience. He handled my service needs promptly and with a level of personal investment that one rarely finds in the industry. I can confidently say that Als dedication to customer satisfaction is something to be admired. I highly recommend Huntington Beach Jeep, and specifically Al, for anyone in need of Jeep service. Five stars, without a doubt!
Name: D**** M******
Date: 2023-07-05 18:18:03
Rating: 1
Comment: Never get returned calls. I purchased a brand new truck and it 500 miles my transmission blew. I traded in a vehicle when I made this purchase, and I have not paid it off, leading me to a late fee and also adding on my credit as late payment. Do not buy anything from this place. I’m calling my attorney
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Name: L*** H******
Date: 2023-06-26 22:43:34
Rating: 5
Comment: I had a great experience with Tigran Arutyunyan! He was really helpful without being pushy. He knew all his stuff and answered all my questions. Will definitely come back to them whenever I purchase another vehicle.
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Name: I*** C*****
Date: 2023-06-26 02:18:52
Rating: 5
Comment: Antwon took care of me today to get me into my brand new Jeep Wrangler. He answered all my questions and gave me sound advice. Edgar was exceptional as well. The vibes here are wonderful. If you are looking for a safe space to come buy your first car or to get a toy, Huntington Beach Chrysler is the place to do it!
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Name: D**** A*****
Date: 2023-06-23 21:55:03
Rating: 5
Comment: Abel is great! He was very helpful and professional and helped me find the vehicle that suits my needs, the entire team was great!!100% A+ service since I contacted the dealerThanks Abel!!!!
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Name: N*** R****
Date: 2023-05-30 03:55:01
Rating: 5
Comment: Antwon, Edgar, and Ron made the experience seamless and enjoyable from start to finish. After having a bad experience at another dealership in a different city, this was the complete opposite. 10/10 would recommend this dealership to anybody in the market for a car.
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Name: D***** S*******
Date: 2023-05-23 18:51:38
Rating: 1
Comment: Well after trying to purchase from MB the sales manager I quickly realized this wasnt the dealership for me. His arrogance and unwillingness to try and find a way to make a deal made me go to Orange coast where those guys took real care of me and got me my dream car.
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Name: B****
Date: 2023-05-12 18:32:32
Rating: 1
Comment: This place has Mopar signs everywhere and they don’t even honor Mopar service coupons like other dealers. $249 for a synthetic oil & filter change. The place is filthy and the guy who checked me in didn’t seem really coherent. Not leaving my car here or coming back.**Update - Gabe (the service manager who replied to this review), I did speak with you in person yesterday. You said your dealership does not participate in Mopar special offers. The best you could offer was 1 oil change for $249 or 3 oil changes in 2 years for $450. Absolutely not…especially with the condition, cleanliness and overall presentation of your service department and employees.
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Name: G***** A
Date: 2023-04-03 17:48:48
Rating: 5
Comment: Jose Campos helped us out getting our family into a Ram 2500, right off the bat he was very welcoming and professional. Presented us with a truck and took us for a test drive. We felt zero pressure from Jose which is always good when making a big purchase. He offered us water first hand before we took a seat at his desk. Jose and the managers worked with us to close the deal 🤝 like no other dealership had before walking into HB All and all we had a good buying experience at HB CDJ big thanks to Jose and the management there. 🙏
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Name: C** 6***
Date: 2023-04-02 15:39:08
Rating: 5
Comment: My experience was amazing. Me and my brother went in looking for a used car but ended up buying a brand new charger RT and big thanks to Syd for helping us out and having a great experience looking at amazing cars.
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Name: J** J******
Date: 2022-09-02 16:19:57
Rating: 3
Comment: Traded my 2021 Jeep Gladiator for a 2022 Tesla Y. The original price and trade value was fair, I just wish the salesman had been upfront with all the “options” that he said “came with the car” at the tune of $4995. After tense negotiations it all was reduced to $1500 in options. (Ding protection, edging and GPS) but since they are “options” they can all be cancelled by written request. Which I will do today, probably all except for the Ding protection, which is a good idea on a Tesla.The salesman was friendly but clearly trained to deceive or hide the true cost until the last minute in hopes that you will just go along. He did come down with the cost as I said, but I only agreed to go forward because I knew I could cancel all that later. It’s a shame that many dealers continue to lie or not be upfront with the true cost of a vehicle and try to roll in these “optional” products into the financing. I love the car but I didn’t love their sales process and that’s why I give them only 3 stars.
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Name: K******* A*******
Date: 2022-08-25 16:27:38
Rating: 5
Comment: I recently helped my best friend buy a used Kia Optima w/ex performance package. We drove from North County Escondido where we had a bad experience w/sales manager.We booked our appointment with Ron who was very friendly and helpful. We test drove the car and Olivia loved it!Management tried to sell us unneeded extended warranty even though the 2019 model had less than 25k mileage @ $5k and a added package for $4500 which we declined.Olivia paid cash and I saved her $10k on her purchase. She was thrilled. Ron had our backs the entire time so it made our purchase seamless!I highly recommend Ron as a wonderful salesperson and will be buying our cars from him in the future.So, ask for Ron when booking your appointment!Thank you again Ron. We couldn’t be happier!!
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Name: R***** L******
Date: 2021-12-22 20:17:12
Rating: 5
Comment: Naz treated us like family, the best experience at a dealership ever I’m 22 with my dream vehicle. Come down cause Naz got your back. Blessed 2022I had said to is but I take it back since going they weren’t able to help me get things done when it came to the trade now I’m stuck paying 2 cars, and no response from them terrible service.
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Name: m****** c******
Date: 2021-11-28 01:20:42
Rating: 5
Comment: Peter and Naz helped me get rid of the car that I hated and into a car I love. Thank you for making the car buying experience a pleasant one! They were helpful, patient and transparent. If youre in the market for a new car I highly recommending working with them! 10/10 Thank you!
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Name: Y***** V****
Date: 2021-11-26 23:08:45
Rating: 5
Comment: Thank you Jeep of HB for helping me make my sister’s dream a reality. She loved her gift!Great dealership and lots of options.Big shout out to Lex for helping me through the process and being very patient. Look out for him, he is great!
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Name: b******** s****
Date: 2021-11-08 18:50:43
Rating: 5
Comment: I had the pleasure of working with Vitu over this past week. I called to inquire on a specific Rubicon Jeep and he stayed connected (and consistent) with me until I had all the information I needed to drive provide a safe vehicle for my family. Thank you Vitu! I appreciate you... I’m got 2nd car from vitu he is really very nice man see you soon bro thnx you
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Name: o*** c*****
Date: 2020-07-06 18:46:31
Rating: 3
Comment: It took two visits to get it done. On my first visit, Justin told me I had no choice but to buy the dealer add ons to get the deal I wanted. After I told him that wouldnt happen, he basically left me alone and went on to help other customers he could hustle. I waited for 2 hours for him to get the truck from another lot before being told I would have to come back.Went back yesterday and saw Taylor this time. Excellent customer service, and the truck was on the lot (had been the whole time, Justin just wouldnt take me out back.) after a couple hours, left with the truck of my dreams.Taylor gets 5 stars, Justin gets no stars. Go see Taylor
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Name: D****** B****
Date: 2020-06-20 23:34:59
Rating: 5
Comment: Ace and his manager Nathan were a pleasure to work with and extremely accommodating to all my needs. I looked all over the country for a 2019 Dodge Ram and the best deal I found was right there in Huntington Beach on Beach Boulevard at Huntington Beach Jeep. Ace drove the contract out to us. He was very honest about the cost of everything. After extensive research I confirmed everything that Ace told me was true. He had the lowest price in the country. Everything he said I would get he delivered on with honesty and fullness. He let me drive the different trucks and explained the different features that are associated with the different models and why the prices were different. He educated me on the different trucks so I was able to make an intelligent decision. No other dealer cared about teaching me the difference between the Dodge trucks. They were all in a hurry and didn’t want to take the time. If Ace didn’t know the answer to a question he was very quick to get it from his manager. Thank you, Ace. It is without reservation that I give Ace and his manager Nathan my highest possible recommendation.
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Name: C****** L****
Date: 2018-07-26 03:26:40
Rating: 1
Comment: Do not under any circumstances do business with this place! Save yourself the stress. I bought my truck brand new September 2015, had it for a month and it broke down. The truck was in the shop for a month and has since that time consistently broken down. On top of that, they have some of the worse customer service every. Disrespectful management that treats you like trash! For two years my truck has been in and out of this shop for the same issues in which they have been unable to fix. As of recently, I had my truck towed to the dealership 12/1/17 and went in today 12/26/17 to pick it up; someone there damaged my truck. Its been in an accident. I was there on 12/7/17 to pick up my registration & from my truck; there were NO damages at that time. I was in it and the damages were not there. I attached photos as proof. I also have a document as proof. Imagine that! Youre already having issues with a truck you purchased brand new that breaks down constantly, you take it in to be fixed again for the millionth time only to come and pick it up and its been in an accident AND the manager tells you and I quote no exaggeration stop being so dramatic, file a claim with your insurance company and dont ever come back here again. Fact is, the 3.5 stars dont lie, its just not a good business period. The manager can reply and blame it on me, Chrysler, etc but never is responsibility taken for the actions of his employees & business. I have no reason to lie; this was my experience and I stand by my review. Dealing with Chrysler corporate was no better as well. Both are equally as terrible & responsible. Please people reading this; save yourself time, money & frustration; take your business elsewhere. Youll thank me later!
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