INFINITI of Elk Grove

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Name: N****** D******
Date: 2024-01-23 03:43:29
Rating: 5
Comment: Lee is amazing. He is the best. Very polite, respectful, and informative. Listens and is knowledgeable not too aggressive. Lee tried hard to make us happy with the vehicle we wanted and the price we wanted but I can not say that about his colleague at Roseville (Jae) who is a liar. Roseville Jae refused to transfer a car that would have been sold. 4 days later that car is sitting there on the lot. I drove 90 minutes to avoid Jae. Elk Grove > Roseville

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Name: C******** A***
Date: 2024-01-13 08:38:50
Rating: 5
Comment: Jim Trenner made the car buying experience delightful! He made me feel welcomed and took the time to find out what I wanted. He highlighted features of the car I was interested in according to my needs and interests. The transaction went smoothly and the overall experience backed the value of Infiniti.

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Name: D*** C******
Date: 2024-01-11 20:22:53
Rating: 5
Comment: I drive from an extended place due to the excellent customer service and care of my car. The only thing I’m concerned about is the high price of maintenance and especially labor, and if I can get it substantially cheaper elsewhere this would cause me to not come here. Other than that, excellent dealership to go to.

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Name: L****** U****
Date: 2024-01-09 20:13:02
Rating: 5
Comment: LoVe this place, when maintenance is due on my Infinity I only come here. Buddy is one of the best and I appreciate his concern for my safety, which keeps my vehicle running like New🤩🤩🤩🤩

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Name: K**** E*******
Date: 2024-01-09 18:10:20
Rating: 5
Comment: Jim, Yassin, and David were absolutely amazing to work with. I highly recommend Infiniti of Elk Grove and because of the three of them I will be back and send all my friends and family that way.

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Name: a********
Date: 2024-01-09 02:04:26
Rating: 5
Comment: My sales rep, Lee, was professional, knowledgeable and friendly. His customer service was exceptional and no pressure. I highly recommend Lee and this dealership!

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Name: D***** S***
Date: 2023-12-30 17:24:13
Rating: 5
Comment: We were greeted quickly and had the white glove service during our entire time there. Jim and Dave made the car buying experience super easy. Both were honest and easy going; which we appreciate! Go and see what they have, you might find something you like and have the same awesome interactions as we did! Thanks Jim and Dave!!

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Name: S**** M****
Date: 2023-12-28 20:57:00
Rating: 5
Comment: Quick and professional service

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Name: S**** G*****
Date: 2023-12-15 01:06:08
Rating: 5
Comment: I can honestly say it was worth traveling an hour and a half to get my car serviced at Infinity Of Elk Grove where I purchased my vehicle. The service at my local Nissan dealer in Concord was a joke tried to tell me that #Warranty items were not covered or there was no fix, tried calling the Pleasanton dealer and they never even answered their phones. From the time I purchased my vehicle, the sales and Finance staff were professional and courteous, called me back, and did exactly what they said they would do. My experience with service has been exactly the same. I highly recommend them if you’re in the market to purchase an infinity even if you need to have your infinity serviced it is worth the drive! Buddy is great And follows up and return calls. Seems so basic, but it is not the norm for the other local Infiniti dealerships near me from my experience! Thanks Buddy!

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Name: L****** J****
Date: 2023-12-10 19:18:51
Rating: 5
Comment: My experience with Lee was amazing. He is knowledgeable about the car sales process. His customer service was beyond what I have ever experienced with purchasing a car. He even took time out to place a bow on my new car - that melted my heart. Hat’s off to Lee.The entire staff was exceptional, kind and friendly.I would definitely recommend Elk Grove Infiniti to purchase your next vehicle.Sincerely a satisfied customerLyvette

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Name: K**** J***
Date: 2023-12-02 22:05:11
Rating: 5
Comment: Great customer service

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Name: A***** N*******
Date: 2023-12-02 00:18:13
Rating: 5
Comment: My experience at Infinity of Elk Grove was seemless.Lee Mahoney and his team were very informative, accommodating, and transparent on the vehicle I was purchasing. I would highly recommend Infinity of Elk Grove to anyone interested in purchasing a new or used vehicle.

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Name: L*** L***
Date: 2023-11-22 22:03:19
Rating: 5
Comment: Awesome staff at Infinity of Elk Grove! Huge thanks to Lee, who did everything possible including staying after hours to guarantee we left with our new vehicle.

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Name: v**** r****
Date: 2023-11-22 04:19:23
Rating: 5
Comment: Chris, Kim and Yassim made it an amazing car buying experience for me and my family. They are very professional, no drama and pure customer centric. Happy to do business with them!!

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Name: J S**********
Date: 2023-11-21 16:42:16
Rating: 5
Comment: It was fast and the staff are amazing! I would recommend Infiniti of Elk Grove to anybody that’s in the market for a nice vehicle and great customer service.

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Name: G***** D*****
Date: 2023-11-18 05:00:55
Rating: 5
Comment: Excellent, Prompt & Efficient Service Providing Honesty!

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Name: K*** B***
Date: 2023-11-18 02:50:37
Rating: 5
Comment: They treated us like family! 5 star service.

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Name: D*** D******
Date: 2023-10-31 21:41:02
Rating: 5
Comment: Definitely the best experience I’ve had at a dealership. All the stuff were so nice . Thank you

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Name: J*** B******
Date: 2023-10-30 19:34:46
Rating: 5
Comment: We purchased a used ev car from Infinity off Elk Grove. Our experience was exceptional and we would highly recommend them.

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Name: S****** J
Date: 2023-10-30 07:57:06
Rating: 5
Comment: This was by far my best experience buying a car. Mike was amazing! He listened to what I was saying and what I was looking for. Kim was fantastic going over the paperwork and finalizing the purchase of my new car!!! I highly recommend going there to get your 1st car or your 10th. Thanks again Infiniti of Elk Grove!!

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Name: r*** h**
Date: 2023-10-30 02:14:25
Rating: 5
Comment: Appreciated Michale guiding us through the purchase.

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Name: r*** d*****
Date: 2023-10-29 21:15:44
Rating: 5
Comment: Micheal Nelson was the most friendly and helpful sales rep Ive ever had the pleasure of dealing with. He made us feel at ease the whole time and was knowledgeable about everything.

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Name: C****** C******
Date: 2023-10-28 06:07:13
Rating: 5
Comment: The team is great. Mr.Mike was so helpful with the process and courteous, not pressuring us to make a purchase. I came from out of town and they were waiting for us. I would highly recommend Infinity of Elk Grove if you are looking to purchase a car.

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Name: K******** B********
Date: 2023-10-04 20:35:41
Rating: 5
Comment: Never been to Infinity of Elk Grove. I thought I was emailing them to stop mail coming to the house I live in, addressed to someone not living here. Apparently the “email” was a review—even though I emailed the contact email address in the flyer sent here. I couldn’t delete my review, so….this is my edit. Sorry to take up space on your review page. Good luck to all!KB

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Name: D*** S***
Date: 2023-09-22 23:04:50
Rating: 1
Comment: I recently took myG37 in for diagnosis of a sport mode shifting issue and service. I did some research on the issue before taking my car in. I explained to the service person that the issue with the shifter was most likley in the shifter assembly. As thats what my research was pointing to. After taking a whole day to run diagnostics, service rep called me said the issue was in the transmission more specifically...the valve body and that would cost over $3000.00 and he strongly recommended against doing it. They charged for diagnostics and service and two days later I was on my way.After much more research i was convinced I was correct in my assumption of the issue. I ordered a shifter assembly on line, installed myself and now it works perfectly. I dont care so much for the misdiagnoses but charging me the fee dose bother me! I contacted them via email told them i would be happy to ship the old part to them or do anything else to prove they were wrong....,I DIDNT SO MUCH AS GET A REPLY! This isnt the first time unqualified mechanics at E.G. Infinity did sub par work on my vehicle...needless say. I will not be returning!

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Name: J******** M*******
Date: 2023-08-08 18:35:01
Rating: 5
Comment: I came in a for an appraisal in which Kim who guided me through the whole process was very kind and trustworthy. I dont think I couldnt have gone through with the process if it wasnt for Kim. I wanted to say thank you to her and the Infiniti dealership for helping me so much and she deserves all the credit!!

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Name: C******** V****
Date: 2023-07-23 04:54:39
Rating: 5
Comment: I’m so excited about this car !!! Not only is this my first all-electric vehicle but I was so very nervous about this purchase... But I must say Mr. Michael Nelson was a definite God sent I dont think I would have made it thru this car search without his knowledge and patience. He didnt just try to sell me a car he was genuinely invested in me getting the right car for me. Even if he wasnt the seller!! I appreciate every word of wisdom and care this company gave me thank you, Elk Grove, auto mall I got what I wanted and the perks too👌 ( free car washes, carpool lane exempt, no gas or oil changes ever!! Im loving this change To God be the Glory 🙌🏽🙌🏽 ohh and my son likes it too 😆

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Name: T***** Y***
Date: 2023-06-03 22:52:29
Rating: 5
Comment: Michael and Francisco made this such an easy process. They were were friendly and kind. They made me feel comfortable and confident with my decision of getting a car.I will definitely recommend Micheal! Thank you guys again!

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Name: R********* P*****
Date: 2023-05-30 20:01:31
Rating: 5
Comment: My entire experience was amazing at Infiniti Elk Grove! Lee was knowledgeable, efficient and very friendly! His knowledge and service was beyond excellent! If I could give more than 5 stars I would!

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Name: M******* L****
Date: 2023-05-16 15:52:21
Rating: 5
Comment: I recently purchased my dream car from Infiniti of Elk Grove and my experience was golden. Michael Nelson was instrumental in me getting the best deal possible. All the staff were nice professional and welcoming. They made the process smooth and painless. I couldnt be more elated. Thank you!!!

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Name: B***** J****
Date: 2023-05-14 06:24:07
Rating: 3
Comment: I bought a used car from this dealership months ago. Before purchasing the car, the salesperson explicitly stated they cut corners with used vehicles. The car is nice, but I discovered the front brake pads were 5 mm. They replaced the rear brake pads but not the front. Why did they not replace the front brake pads and resurface the rotors before selling me this certified pre-owned car? Plus, the car was too expensive for a used car with over 50,000 miles. I suggest not buying used vehicles at this dealership because they cut corners. Message to the dealership, cut corners, and you cut your business.**Response to Buisness** May 14, 2023Thank you for your response, but I dont think I gave enough information for you to find the exact inspection report of the car I bought. I forgot to mention that the brakes started to make a loud squealing noise approximately two weeks after purchasing the car. I made sure to get the car inspected at another dealership, so I have a recent inspection report that shows how thin the brake pads are. The service center at the other dealership also found an oil leak that was not reported in the initial 107-point inspection. The front brakes needed to be changed, but this dealership did not replace them because they fulfilled the bare minimum.I do not know what can be done since it has been several months after buying the certified used vehicle. Although, I left three stars because I did receive good customer service from the sales team. The transaction was quick and straightforward. However, the condition of the car is unacceptable, especially since the price of the vehicle was high. The condition of the brakes makes me believe that this dealership does not care about the safety of its customers. Too much deception; I still advise people not to buy a used car at this dealership.

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Name: A******** P*****
Date: 2023-04-26 19:36:07
Rating: 5
Comment: I just bought a used 2017 Prius Prime from Jim and the experience was nothing like I expected. No gimmicky sales tactics, no frivolous up-sells, and no hours of waiting and negotiating. Jim was super responsive, took the time to get to know the car (even though its clearly not an Infiniti) and let me know everything I would need in advance of our appointment. If I ever find myself having to buy another car Ill go straight to Jim.Francisco in the finance office was the same experience. He made me feel confident that I understood everything I was paying for, was very transparent and didnt waste time on things I didnt need.All in all it was a really painless and positive experience and I feel like I paid a good price for a great car.

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Name: K**** F***
Date: 2023-01-03 02:01:03
Rating: 5
Comment: They diagnosed the problem, got authorization AND repaired it, all on a Friday before a major holiday! Elk Grove Infiniti ROCKS!

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Name: C******** L****
Date: 2022-12-07 22:47:09
Rating: 5
Comment: Lee Mahoney was a great in helping me out. He goes above & beyond in all that he can. Very patient & respectful. Highly recommend

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Name: J** H**
Date: 2022-11-16 20:37:25
Rating: 5
Comment: Business with Lee was super easy. He is very knowledgeable and very patient. Also finance is not very pushy like other dealers.I highly recommend this dealer.

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Name: G*** B******
Date: 2022-11-16 19:45:25
Rating: 5
Comment: I’ve bought my fair share of cars in the past but this was by far the easiest and best experience I’ve had. Lee (Leland Mahoney) was super friendly, helpful, didn’t pressure me and went above and beyond to make sure I had a great experience. The finance manager Mo (Mohammed Mossa) was super helpful as well and very detailed at signing which I appreciated. The staff was professional and I would definitely recommend infinity of Elk Grove!

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Name: G*** W***
Date: 2022-10-25 01:35:30
Rating: 5
Comment: Lee did a fantastic job of getting me exact used car I was looking for.. from the test drive to when the car was delivered to my house already walked me through every step and made the whole process seem less.I would definitely recommend buying a car with Lee..

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Name: M** L*
Date: 2022-10-22 03:13:52
Rating: 5
Comment: Ms. Charlie is the best. I can not explain to anyone how many dealerships I’ve been to and she is the most amazing person I have come across. I am a first time buyer as far as finance (I own two cars currently in my name). She was very easy to talk to about the vehicle I was interested in even offered the test drive and did a wonderful job helping me get used to the new clutch in the car.She is the up most respectful person and had so much information to offer when we sat down even was looking up other cars up to make sure I was getting the car I wanted within the prices I wanted to stay within. I can not say this loud enough.. NO PRESSURE TO BUY OR GO ABOVE MY DESIRED PRICE RANGE!!!!! It was really amazing how genuine she was to help and was honestly just a blast to hangout with from the start of her greeting us! She so cool she even whipped the Z around for us and had us take a seat to wait for her to pull it to the front. I could go on. All I can say is i’m speechless

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Name: C***** H****
Date: 2022-10-14 19:47:09
Rating: 5
Comment: I was looking for a new luxury vehicle but not sure exactly what I wanted. I went to many lots and fought off many high pressure salespeople.I was looking at the Infinitis online as they always catch my eye when driving by. A lady from Infiniti called me and put me in touch with Lee Mahoney. Lee was very easy to talk to and very accommodating. I went out to look at the two models I was interested in and took them for a drive. Lee explained all of the features to me and showed me how they work. I ended up purchasing a beautiful QX60 and couldnt be happier!Thank you, Lee!

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Name: J***** Y
Date: 2022-10-07 04:37:18
Rating: 5
Comment: It was a great experience working with Lee at Infinity of Elk Grove. He was very helpful when we came just browsing looking for cars. And he ending up helping me find a car that I really liked. The transaction went smooth and made me comfortable throughout the whole process. I appreciate his help.. it was also a pleasure to meet Mo the finance guy too!! My family enjoyed working them both and will definitely be returning for business there!!

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Name: H* N*****
Date: 2022-10-01 00:37:58
Rating: 5
Comment: Infiniti Elk Grove has always been our go to place for our car maintenance.We have been so pleased with their service that even though we live about 2 hours away, we always come there for our car maintenance. And I will tell you one of the stellar experiences we have there.So, my husband had our Infiniti QX 60 maintenance in the end of July and noticed about the oil leak on the report. However, the advisor advised him that there was no action needed right now and they would keep an eye on it during next check up. He was puzzled but they has always been taking such a great car of our car, so, he went home.Then, last week, when driving the car to work, we were so scared to see smoke all over places and then, oil all over the engine. And my blood was boiling when I heard my husband mentioned about the last maintenance. So, I called and requested to speak to the supevisor right away. Despite my hostility, Jeremy was so kind and reassuring. He was so convincing that I actually decided to pay almost $1000 to toll our car to Infiniti Elk Grove instead of local dealer. He then called me every single day to update me about the status of my car, taking so much time explain to me about the problem with my car. It took a while for Infiniti Elk Grove and they kept trying different methods. Finally, they got the problem. Jeremy then informed me, and ordered the part ASAP. We got our car a week after the incident and we didn’t have pay anything but the toll fee and care rentalSo, just want to shout out a GIANT thank you to Jeremy and his team. Your work and professionalism are the reason/ we kept coming back! :) thank you, thank you, thank you.

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Name: A****** R*****
Date: 2022-09-30 23:17:02
Rating: 5
Comment: Lee Mahoney was extraordinarily helpful during our purchase of a vehicle. He even assisted me on a day when he was off work.I live in Georgia and was purchasing the vehicle for my son and his family that were moving from Missouri to California. He sent us a personalized video of the vehicle which really helped,The entire purchase was extremely easy as and he answered all my questions and went above and beyond my expectations during the buying process. I never felt pressured and he’s the Best salesperson that I have ever dealt with.

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Name: J**** R******
Date: 2022-09-24 12:28:31
Rating: 1
Comment: Irresponsible and sleezy. AVOID. I called to schedule a test drive for a car they had posted. After, I called again to reschedule to a time that worked better, so I talked to two people and mentioned to both that I was driving 1.5hrs from Berkeley. When I arrived, they forgot about the test drive, but they found it on the computer and went to go get the car (Michael, the internet sales manager). When Michael came back, he said oh, she didnt tell you? The car isnt drivable. (even though I had talked to Michael on the phone as well, nice job blaming your colleague). ARE YOU KIDDING ME? Nobody told me that before I drove 1.5hr out to drive it? We spent the next hour driving around their different properties to check out other cars that Michael believed were the cars for me, even though he knew nothing about me other than the car I had previously requested to test. They proved to me they are irresponsible, negligent, and an absolute waste of time. Avoid this dealership if you can

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Name: W*** B****
Date: 2022-09-22 18:32:10
Rating: 1
Comment: Will no longer be taking vehicle for service to this location

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Name: J******* M*****
Date: 2022-09-10 16:13:00
Rating: 5
Comment: Michael Nelson in Sales at Infiniti Elk Grove, goes the extra mile during the purchase process! He treated me like family, was knowledgeable, fed me snacks, and made sure I had music to listen to to ease any stress I might be feeling during an important purchase.I cannot say enough how easy this car purchase/trade in was! It was a usual timeframe, that you might expect, but because of the excellent customer service of Michael in Sales, Kim with my trade-in evaluation, and Mohammed in Finance, this time seemed to fly by!I highly suggest Infiniti Elk Grove dealership for your next car purchase. Don’t think twice, I promise you wont be dissatisfied. And the bonus is you will leave the dealership with having met wonderful people who provide exceptional customer service.Thank you Michael, Kim, and Mo!!!!!

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Name: E******** M******
Date: 2022-08-28 01:22:58
Rating: 5
Comment: This is absolutely my favorite dealer. Ms. Charly, Mohamed and everyone on staff. Thank you. is absolutely very professional at the same time she was understanding and the financial part was smoother Than other time that I have purchased vehicles at other dealers.

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Name: D**** S S*******
Date: 2022-08-28 00:48:40
Rating: 5
Comment: As I am writing this review, I can’t believe I am walking out with a car. Not just a car. My dream car. The people here are so smooth to work with. I been to many dealers and this place I truly feel at home. Ms. Charlie thank you so much not just she’s kind and got me a real nice deal she clened and left my car impecable. Thank you thank you thank you.

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Name: A*** & C****
Date: 2022-08-25 01:24:15
Rating: 5
Comment: This review pertains to E.G. Infiniti sales staff member Lee Mahoney who went over and beyond expectations in showing, helping and explaining features to my wife and me. I never let on that I was a car salesman for several years. Though I didn’t purchase a vehicle from him this time, I would return to see him and recommend him to my family for our future vehicle needs. It was a family-like no pressure environment. Thanks again to Lee…

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Name: l*** p*****
Date: 2022-08-23 10:14:21
Rating: 5
Comment: My name is Leon Pylant, I purchased my vehicle from Infiniti of Elk Grove. Me and my wife was searching for a Truck we contacted Ms. Charley Peoples, right away she found the vehicle I wanted, I was knocked off my feet that it only took 1 hour to finance and purchase the truck. MS Peoples and her team was excellent, she is so knowledgeable and knows the business in and out I was impressed. Happy to say this is the 3rd vehicle I have purchased from Ms. Peoples. I enjoy the great service and sales department also the comfortable atmosphere at this location.

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Name: P**** P*****
Date: 2022-08-23 09:05:59
Rating: 5
Comment: I am impressed with the Elk Grove INFINITI team, Ms. Charley Peoples was very knowledgeable, she walked me through the entire process, I was amazed how much she knew about my QX80 auto. I will not hesitate to buy another Infiniti from her and the amazing team. This is the third automobile I have purchased from MS. Peoples and each time she has sold me a great vehicle, Thank You MS. Peoples.

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Name: A**** B****
Date: 2022-08-22 20:06:22
Rating: 5
Comment: Jim Trenner, Yassin Daim and Moh Mossa were all extremely helpful with making my most recent purchase a pleasant experience. Ive been going to the Elk Grove Infiniti for several years and will continue to go back. I always feel like they are being upfront and honest with their approach and always walk away knowing I made a great decision. I would recommend this dealership to any family & friends I know.

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Name: L***** D******
Date: 2022-08-21 20:55:59
Rating: 5
Comment: Lee was awesome he made my car buying experience easy and breezy I recommend if you want to buy a car you go to infinity of Elk Grove they will definitely take care of all your needs.

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Name: D**** S****
Date: 2022-08-21 19:37:05
Rating: 5
Comment: If you are in the market for an Infinity Lee Mahoney is your man. My Wife could not be happier. Thank you Lee

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Name: D**** B*****
Date: 2022-08-19 19:02:47
Rating: 5
Comment: Had a great, easy experience with everyone at Elk Infinity. Did a nationwide search for the car that I wanted and found it in my backyard. I contacted Lee based on reviews and now I know why he has so many five stars. Love the car and it definitely was not what I expected in a car buying experience. I would highly recommend Infiniti of Elk Grove

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Name: J***** L***
Date: 2022-08-19 07:27:19
Rating: 5
Comment: Charlesetta Peoples is awesome !! She found the perfect vehicle for my family will be doing business with her again.

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Name: S** P*****
Date: 2022-08-13 14:02:18
Rating: 1
Comment: I made an appointment for 11am, simple oil change. I didnt recieve my car until 3:pm, was lied too several times about the status of my vehicle. Xaviar the service rep was absolutely terrible, excuses after excuses. If you dont like wasting time, think about taking your infiniti somewhere else.

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Name: K**** F****
Date: 2022-07-13 19:10:16
Rating: 5
Comment: Fantastic experience, Ive been going here since 2014 and always receive outstanding service.

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Name: K***** C****
Date: 2022-07-06 21:11:18
Rating: 1
Comment: First day I bought the 21 Veloster N, they locked up the keys in the cars making the car unavailable until the next day.THE USED CAR MANAGER LIED (WILTON) TO MY FACE. I bought a 21 Hyundai Veloster N and had it inspected by Hyundai, the brakes were screeching bad, rotors were very warped, brake pads were cracking, caliper piston boots were leaking brake fluid.Hyundai of Elk Grove confirmed that these were the old brake parts they recommended to replace from the previous owner before the previous owner sold their car to Infiniti. The service advisor from Infiniti confirmed that vehicle wasnt inspected prior to selling it.The Salesperson who helped me (Khan) is really no use to me and will only communicate with you if you try hard enough.

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Name: B******* C*******
Date: 2022-06-04 17:20:26
Rating: 1
Comment: On the day my vehicle was service I received little to no communication. I attempted to contact the service writer who assisted me and got no response. Then I received a follow up email with about 40-50 other clients personal emails CCd.Overall the experience was just unprofessional and disorganized.

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Name: J********
Date: 2022-05-11 15:07:28
Rating: 1
Comment: Service department was very unprofessional. The guy helping me didn’t come see me before going out to my car knowing absolutely nothing of what I came in for. I’ve brought my car to Infiniti a number of times and have never had this bad of an experience.

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Name: M****** W*******
Date: 2022-03-21 03:24:36
Rating: 5
Comment: I had such an amazing experience with Christian and Moh in finance. They made the transition from my trade into my amazing QX50. No pressure at all, and very knowledgeable with all of my questions that I had. Thank you again

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Name: S*** N******
Date: 2022-03-18 21:25:51
Rating: 5
Comment: Fast, efficient and friendly service. Would really recommend selling your vehicle here.

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Name: E*** L****
Date: 2022-02-04 17:55:18
Rating: 5
Comment: Best car buying experience ever!

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Name: Y** C***
Date: 2021-11-19 21:18:35
Rating: 5
Comment: Excellent customer service. Had problems after installing my red alpha HX/ n a few hoses. Had air pockets in my intercoolers. Met with Ashley and she took care of everything.

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Name: K** O*****
Date: 2021-10-10 03:03:00
Rating: 5
Comment: Folks, if youre in the market for an Infiniti ask for Michael Nelson. A complete gentleman, professional in every regard. It will be the best car buying experience youll ever have. Thanks M ike

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Name: E** K**
Date: 2021-09-11 20:00:30
Rating: 5
Comment: Great Dealership, nice friendly staff at Service Center that i had visited few times. I believe the staff may be short staffed due to pandemic and should hire help if that is the case.

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Name: e***
Date: 2021-06-30 00:54:24
Rating: 5
Comment: ASHLEY at service is just nothing short of AMAZING!! She really listens to you and is very empathetic; Ive been to other dealers and by far best service!

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Name: S** L**
Date: 2021-06-24 13:36:42
Rating: 3
Comment: 6/23 A bit disappointed in lack of communication, helped my brother bring in his car for oil change and told the person who was helping me that I will be waiting. When he saw me sitting in the chair by the cashier he said the car was done awhile ago?!Said he texted my brother it was done. He said he thought my brother would text me to let me know, like why when he was working and he didnt see the text until later on. I mean cmon I am in the same building as you and you cannot have the courtesy to walk couple feet to let me know the car was done with the oil change. So I was waiting 50+ min without anyone telling me.

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Name: P**** R*********
Date: 2020-11-16 21:07:33
Rating: 4
Comment: I purchased a QX80 from Infiniti of Elk Grove in July. The salesman Christian told me that vehicles purchased from their dealer can come whenever they want and have a free car wash of that vehicle. This factored into my purchasing the vehicle from Infiniti of Elk Grove. However, when I went back to ask about having the car washed I was told I had to get a barcode from the dealer to go through the car wash. I sent an email to my salesman to which he did not even respond. I left him a voicemail to which he did not respond either. I feel like once they got their sale they were done.**Update, just received a call from General Manager Dave. Apologized and told me I could come pick up the car wash sticker.

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Name: K*********
Date: 2020-10-25 03:22:48
Rating: 5
Comment: If you are trying to find the vehicle YOU want! And i emphasized the YOU is because the staff at this location will help you get what you want! Christian is the man to check out! For sure! Also mohamed is such a great guy! They both knew so much information and helped us! Thanks to them we have d great suv!

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Name: D****** J******
Date: 2020-08-05 19:42:07
Rating: 5
Comment: Elk grove Infiniti was great!!! I bought my 2016 mazda 3 from Mohamed Mossa 3 weeks ago and he was very knowledgeable and helpful through the whole process. I was treated with respect the second i walked through the door (unlike other dealerships). I highly recommend if you are in the market for a new vehicle you stop by Elk Grove Infiniti!

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Name: D*************
Date: 2020-07-07 07:16:16
Rating: 5
Comment: If you want to be treated with respect and honesty. I promise you guys this is the place to be. I know dealerships are there to sell you things some of them more than you need. This place just told me things need to be done and things that really don’t need attention right now.I love that they are so personable they offer your a Lyft if you don’t want to stay at the lobby to go to your destination. And they made sure to car wash my car for free and vacuum it before they hand it over back to me. I love it! Will definitely buy my next car here and do all my vehicle services at this amazing place! Thank you!!!!

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Name: Z*** R***
Date: 2020-07-05 21:52:03
Rating: 1
Comment: I recently purchased a used car from here, without seeing it decided to buy it they pulled my credit 3 times even tho I was approved through my own credit agency. Yassin was terrible at COMMUNICATION, Charlotte was just trying to make a sale misleading and promising all sorts of incentives. The car was delivered and looked like they followed behind a construction truck and damaged the front window. They said it was already there I pointed out that it had rock debris in it and it was fresh. They took the longest route possible to deliver the car and blamed it on gps.I never got a call back from the sales person Charlotte to even thank me for the business!The sales manager Dave called and said that the used car dept had noted that the window had damage and needed to be filled. It took Yassin Which never followed up and Dave 1 week to find the information on the windshield that was included in the sales packet. Dave assured me that notes about the window where there. I looked through my paperwork and found the used car paperwork on check in, from the technician #430 and had no comments that the window was damaged and needed to be filled. These shady tactics used by this dealership are really disappointing if I had a chance to do this over I would not %100 buy or take these people any of my business! My local mom and pop dealership I bought my previous car from out ranked this dealership on a scale that Infinity of Elk Grove could never compete with. My local dealership that has maybe 50 cars on the lot followed up with me had me go in for a free tire and balance and even put a new battery in at no cost! And still follow up if this car I bought was at there lot I would have supported my local economy here, lesson learned from buying from a over ranked dealership that I can guarantee that most of the positive reviews are employees asking family and friends to put in a good review on Infinity of Elk Grove and probably have never bought a car from them! My Future business to anyone I know shopping goes to Wheels West all day long! Sorry to not keep my business in town guys!

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Name: R*** F
Date: 2020-07-04 20:28:37
Rating: 1
Comment: Warning BIG CROOKS!! I drove from modesto to the dealer I was really interested in one of the trucks and saw it on the website for 18,995 and because they knew I was interested they changed the price 19,500. I know how dealers work because I used to be a car salesman thats why I checked and verified all the information of the vehicle so they wouldnt scam me and when I told the salesman and sales manager they said they never changed the price!! If you want to get ripped off this is the perfect place to go.

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Name: C******** M*****
Date: 2020-06-22 23:42:05
Rating: 5
Comment: Omg the best they have great options and were super friendly. Thx Sang and Edwin ur the best.My daughter is super happy with her car!

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Name: M****** C********
Date: 2020-06-16 22:28:16
Rating: 5
Comment: Love my new Q60 sport car. This is my 2nd car from Infiniti. Customer Service was wonderful by Charly Peoples. She took the time out to show me how to use some of the extra features that I didnt have in my Old car. Charly was very friendly and very personable.

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Name: j******* l******
Date: 2020-05-22 02:16:40
Rating: 5
Comment: I had a great experience with this dealership. I contacted them regarding a car I was interested in. Dave Lewis responded. He was very transparent with me. He told me the bottom line price and worked a deal quickly and efficiently. I decided to drive from San Jose to Elk Grove to test drive the vehicle. Dave was great. The next day, Dave was off so he set me up with Mohammed who was also awesome. Francisco did my financing and was also quick and easy to work with. I am not a fan of car shopping. This was by far the best experience I have had thus far.

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Name: M*** F*****
Date: 2020-03-11 17:41:33
Rating: 5
Comment: In 2014 I purchased a Q60 Sport, serviced it with the dealer for 6 years, and sold it back to the dealer in 2020. The transactions were fair and easy, and the service fully met my expectations. Excellent, all around.

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Name: A****** I*****
Date: 2020-01-11 03:55:25
Rating: 5
Comment: An incredible dealership, leased a Q50, couldn’t be happier with high level of service & convenience throughout the entire transaction. Highly recommend!Realtor,Anthony Ibarra

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Name: T** B**
Date: 2020-01-02 04:29:45
Rating: 5
Comment: Nice, clean. Service/Parts depts knowledge

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Name: A**** B*****
Date: 2019-10-27 08:03:24
Rating: 5
Comment: Customer service excellence in and out! Ive been here twice now and Im very impressed with this dealership overall. Friendly staff, a nice facility and excellent service!

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Name: H******** I*****
Date: 2019-09-19 15:36:47
Rating: 5
Comment: Tpms indicator light came on as I was driving to rocklin. I stopped in with no appt. And they took care of the warning light and had me on my way in no time!

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Name: S**** B*****
Date: 2019-09-18 18:26:24
Rating: 5
Comment: Kurton Cooper really worked to get me everything that I wanted. I have bought 4 cars from here.

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Name: N*** W****** D*** R** C***
Date: 2019-09-13 00:20:04
Rating: 5
Comment: I had such a great experience with Kim who was so friendly. No pressure and she was able to beat all competition not just by a few dollars but a few hundred. She was quick with the transaction and I was out on my way in no time. Fastest and best experience I ever had with a dealer. Anyone looking to sale their car I highly recommend going to see kim at Infiniti elk grove. They even beat carmax offer! Thanks Kim

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Name: E* W*****
Date: 2019-09-06 19:47:25
Rating: 5
Comment: Ashley was awesome. They solved my problem and didnt try to over-sale me.

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Name: H***** S****
Date: 2019-07-24 22:43:53
Rating: 1
Comment: The Mexican salesman was super rude. Will never go back there again !!!

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Name: C******** G
Date: 2019-07-13 02:17:02
Rating: 5
Comment: Always the best! They are the true model for customer service!

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Name: S****** R**
Date: 2019-06-15 18:59:32
Rating: 5
Comment: Excellent Service very friendly staff. You will end up buying a new car eventhough you were just looking. 😅😄😄

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Name: S*****
Date: 2019-06-15 01:03:57
Rating: 5
Comment: Mohamed at Infiniti of Elk Grove has been fantastic help. He was knowledgeable about the car i came to look at, was easy to get talk to, and was extremely patient when I left the lot to look at other vehicles before making my decision. When the vehicle. I had my eye on, a Scion Tc, was revealed to have an ac problem, Mohamed also worked immediately to have the problem identified. Now a part is en route same day and the vehicle will be fixed up in a few days. Meanwhile Mohamed has set me up with a loaner while i wait, and even offered to bring the vehicle to me when it is ready, despite living over an hour away. Pretty good service imho!

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Name: t**** p****
Date: 2019-06-13 23:22:01
Rating: 5
Comment: I am extremely happy with my purchase, I can honestly say this was the best car buying experience I have ever had. Lee was so helpful, he immediately reached out to me after I inquired online and set an appointment to fit my schedule. When I got to the dealership he had the car ready for my test drive. The whole process was really quick and easy, I love my Honda CR-V and would recommend this location for anyone’s car buying needs. If you do go ask for Lee you won’t be disappointed!

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Name: K********* A**
Date: 2019-06-06 19:09:59
Rating: 5
Comment: Love this dealership. They have a nice lounge and always have coffee and pastries for customers while you wait to get your car fixed. The staff are very nice!

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Name: D** A*******
Date: 2019-06-01 21:02:45
Rating: 5
Comment: As always, excellent eervice frim start to end. I come here for my cars service and I luve in Fairfield so that kind of says it all. Ashley their service specialist is my definite go to person for anything service related from scheduling, advice and part procurement.

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Name: R***** S***
Date: 2019-05-30 03:09:15
Rating: 5
Comment: Excellent service the sales staff are very friendly and professional.

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Name: j**** y***
Date: 2019-05-15 14:59:19
Rating: 4
Comment: Usually dont feel comfortable with any shops working on my car but had no choice and had to drop off my g35 here. I’m still quite iffy with dealers dealing with my car but I felt like my car was well taken care of. Car was dead and now it starts up and drives like a champ! Rich was great and always contacted me to keep me updated on the vehicle. Thank you for the work on the car I am satisfied with the customer service and work done to my car. Also thank you rich! Update: issue was fixed and car is still running great.. but noticed I have a lot of spiders in my car.. I don’t know where the cars are left at.. my car was there for a week so idk if it was parked outside with the windows open or not but I have a lot of spiders.. not only that my new rims were scratched.. seems like they were not really well taken care of by who ever the mechanic is.. rims seems to be thrown on the face instead of the back side and two of my rims were scratched. So I’m going to drop the rating..

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Name: E**** S**********
Date: 2019-03-22 23:06:45
Rating: 5
Comment: First time here and I absolutely love the customer service. I purchased my car through a Momentum Dealer and was not sure how my warranty would be honored. One call to Elk Grove Infiniti and they handled everything without a hitch.

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Name: J******* W**** (*****
Date: 2019-03-17 14:10:24
Rating: 5
Comment: Cooper and Francisco are awesome people and it was a pleasure working with them. They both took great care of us throughout the quick process. They are extremely professionally and genuinely honest individuals who made the buying experience enjoyable and easy. We travelled from the bay area to look at and purchase our car from them and we would do it again in a heartbeat.Thanks for taking great care of us and thank you for a great deal on a wonderful car !!We will see you again next time we need a car.

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Name: o**************
Date: 2019-01-29 01:48:01
Rating: 5
Comment: Moh listened to what I was looking for and found what I wanted. He is an amazing person with great customer service. I plan on working with him in the future to find another Infiniti when the time comes!

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Name: R*
Date: 2019-01-08 04:10:26
Rating: 5
Comment: Great place to take your car in for service or to purchase a new one. My family has bought several cars here over the years and I feel like they always treat us well. The service advisor, Ashley Caldwell is always awesome. She truly gives outstanding customer service everytime I am there. I highly recommend this place to anyone looking to purchase a car or if you need service. Also, gotta love the free car washes that come with a purchase.

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Name: J**** R********
Date: 2019-01-03 08:47:58
Rating: 5
Comment: Shoutout to Roger and Kelly at the parts desk for helping me with the appointment and finding the correct part which was covered under warranty highly recommend checking out

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Name: R**** F***********
Date: 2018-12-27 22:18:54
Rating: 5
Comment: Service Department is always friendly, helpful and efficient. Jensen offered great customer service!

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Name: T***** B***
Date: 2018-12-18 18:14:47
Rating: 5
Comment: I was impressed the moment I stepped on the lot. I seen the Frontier that I was interested in already pulled up ready to be viewed. Alan Aemes was my salesman and immediately greeted my wife and I with a smile and handshake. He showed me the vehicle and offered to show me other inventory options on the computer before wasting my time driving or walking around showing me vehicles I didnt want. He answered every single question. Took the time with us and treated us like gold. I was sitting in front of a $76,000 vehicle in the showroom and he treated my measly $15,000 was just as good. All the staff made us feel comfortable and they also kept my 5 year old stepson occupied as well. He made friends with all of them. The finance manager also helped us with a smile and treated us as VIPs. I highly recommend stopping by, if customer satisfaction is what youre looking for, here it is. I will definitely be going back here to do more business in the future. Thanks again guys!

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Name: s**** h******
Date: 2018-12-04 00:26:20
Rating: 5
Comment: This is our third car from the same dealership, one Mazda and two Infinitis. Every time was a very positive experience, which I have never said before about buying a car from anyone! I cannot say enough about the owner of this dealership as he obviously trains his people to be polite and professional as well as knowledgeable and informed.Mo was exactly what I described above - he took me out to the lot where the car was that I wanted to see. He called me the next day when it was ready to test drive and when I wanted to consider it, he suggested others. He tried hard to find exactly what I wanted and found a car that was coming in within a couple of days. He was right, I loved it! He spoke with Steve and they worked on the price together. I came back after the car had arrived, had been detailed and test drove it. He was right, it was just what I wanted. He was patient, always stayed in touch with me without being a bother and was able to answer all of my questions.

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Name: A**** H****
Date: 2018-11-22 02:17:18
Rating: 1
Comment: My son bought a 2004 Ford truck from them. Had a hole in the air intake hose. Not smog legal. Had a due bill written for part. I got part and they refuse to pay me back for it. Sales manager is a flake. He said several times he would take care of it. 6 months later still nothing. Steer clear of this place

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Name: H**** S****
Date: 2018-11-15 05:47:44
Rating: 5
Comment: Great experience with my new car. Worked out the deal with Cooper before hand and had no surprises when i arrived. All around pleasant experience and a lovely salesman to work with.

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Name: V***** C****
Date: 2018-10-31 04:50:17
Rating: 5
Comment: Great service. Appointment is really recommend.

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Name: D**** D****
Date: 2018-10-20 20:19:25
Rating: 5
Comment: This dealership is by far the friendliest and most efficient place of business I have ever stepped into. The staff is absolutely great and helped me out immensely. The most important part was that the whole process of getting a car was made quick and simple.

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Name: M D********
Date: 2018-10-04 20:18:29
Rating: 5
Comment: Took the car in for an oil change, no appointment. I was in and out of there in 45 mins. Advisor Ashley was on top of her game. Car was hand washed and vacuumed.

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Name: B**** M******
Date: 2018-09-29 01:30:40
Rating: 5
Comment: My new car purchasing experience at Infiniti of Elk Grove was, in a word, exceptional. I’m not one to add hyperbole, especially for a car purchase, but it was so easy and pleasant. Sales consultant Mohammed Mossa worked with me. He was exceedingly professional and pleasant, direct and to the point, and didn’t leave out any important details. My family has purchased several cars in the past (Infiniti, Lexus, Acura) and this was by far the best experience. Very refreshing. I would easily work with “Moh” again and would definitely recommend others to work with him.The financial consultant Farhan was also excellent. Working through the loan process is never a 2-minute job. Farhan was efficient and thorough at the same time.I was impressed with the high quality of customer service I received. Thank you to these two individuals. And thank you Elk Grove Infiniti. I would drive from afar again to purchase another car if/when the time comes.

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Name: C****** W*****
Date: 2018-09-19 23:06:31
Rating: 3
Comment: I have owned 3 Infinitis and they have all been serviced at Infiniti of Elk Grove since about 2000. Unfortunately, I wasnt as satisfied with my service this time as I have been in the past. I took my car in for an oil change and I let Ashley Caldwell know that the tire sensor light had come on while I was driving to my appointment. I informed her that the right rear tire pressure was at 31PSI. I dropped my car off at about 7:30AM. I spoke with Ashley at 3:50PM and she proceeded to inform me of recommended repairs (two of the recommended repairs were for parts and labor that I had had done at Infiniti that she was unaware of). She mentioned that the techs were trying to locate tires for my car. I again informed her that I would be taking my car back to the place that I had purchased the tires from. My car stayed over night and I remained in a loaner car. On Tuesday morning, September 18, 2018, via text message, I agreed to 3 recommendations along with my oil change. Fast forward to about 6:20PM. I picked up my car from the sales department as the service department was closed for the evening. The price that I was quoted by Ashley via text message earlier in the morning was not the price listed on the invoice. In order to pick up my car, I had to pay the price and wait until the next day to address the matter. I then drive out of the parking lot of Infiniti and my tire sensor light comes on immediately. I look at the PSI for each tire and realize that the technician had not put any air in all four of my tires! I specifically stated to Ashley that the tire pressure was low when I first spoke with her. It took me over 45 minutes to get home because I had to stop at two gas stations to put air in my tires. Unacceptable! Especially when I had just spent my hard earned money getting recommended repairs done. So, early this morning, September 19, 2018, when I am trying to address the situation with Ashley in regards to the incorrect price that I was charged and that no air was put in my tires, she uses avoidance by responding via text messaging. Infiniti of Elk Grove has always prided themselves on customer service. Customer service includes talking to a person and correcting the mistake (not via text message). The conversation was great when I was spending money, but trying to resolve an issue became a problem. Its not always about the money that a person is going to make on commission by recommending unneeded repairs. Its about keeping the customer in the Infiniti family. My cars warranties have been expired for several years now. I choose to go to have my cars serviced Infiniti for the customer service and the trust of warranted services. Its definitely not because I am saving money.

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Name: M* L*
Date: 2018-09-01 03:11:02
Rating: 5
Comment: Very courteous and helpful. Great customer service from the time I arrived to when service was completed.

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Name: A****** S******
Date: 2018-06-29 04:05:27
Rating: 5
Comment: Just purchased a new Infiniti from here, Christian was my salesman, knew what I wanted and didn’t try to talk me into anything different, he knew a lot about the vehicles on the lot. Made me feel like a friend not a client. When it came to the manager, Steve was awesome as well, I told him my budget and what we needed to make a deal happen, ZERO back and forth, he made it happen on the spot. I got the exact car I wanted from the color to the options. Most friendly easiest least pressure car purchasing experience I’ve had. I

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Name: G*** S*****
Date: 2018-06-26 21:28:13
Rating: 5
Comment: By far the best service in town! They are fast, clean, and nice!

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Name: Z****** C****
Date: 2018-06-14 04:36:03
Rating: 5
Comment: Cameron was a great help..thank you 5 star for you

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Name: D***** s**** k*****
Date: 2018-06-12 18:10:40
Rating: 1
Comment: Very very stuped managerNo customer serviceI drop my suv many times but they don’t fixed itJust waisted my timeManager no sense how to talk with customers

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Name: S****** S****
Date: 2018-06-06 19:24:01
Rating: 5
Comment: Can’t thank Richard Parr enough for his friendly service and helping me out with my car. I’ll always make the drive here from Modesto because I know I’m getting quality work done here

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Name: C****** E*******
Date: 2018-06-06 12:20:34
Rating: 5
Comment: Ashley Caldwell-Richey turns the inconvenience of being without ones car while its being service into the best experience possible. She keeps me updated with progress reports, goes out of her way to save me money and has my car washed, vacuumed and ready when promised. And besides that shes very knowledgable, efficient, and a really nice person. I would not hesitate to recommend Infinity of Elk Grove and Ashley for service to my family and friends. Thank you Ashley for another job well done!

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Name: W****** L**
Date: 2018-05-28 21:59:55
Rating: 5
Comment: Mohamed Mossa took his time with us, my wife and I appreciated his laid back approach to finding the right car and working with us to get us a payment that we could afford we are very happy with our purchase and would recommend this dealership to anyone in the futureAsk for Moh

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Name: O*** S****
Date: 2018-05-26 16:10:15
Rating: 5
Comment: Booked an appointment for a pre-purchase inspection on my 2015 Q40. Mohamed Mossa and Richard Parr handled my request. To say the least, i have never had a better service than this. Professional, quick, hospitable, customer oriented, and overall just exceptional. Infiniti, you have a new loyal customer!

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Name: P***** H****
Date: 2018-05-25 22:05:25
Rating: 5
Comment: They took very good care of my car and me and like so yummy water juice and so they can relax have a good day yall and Wi-Fi to wow

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Name: T***** D*******
Date: 2018-05-21 02:43:35
Rating: 5
Comment: Best service I ever had. Very professional and 100% customer satisfaction guaranteed.

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Name: M****** G********
Date: 2018-05-15 19:49:01
Rating: 5
Comment: My 2001 Ranger died on me recently and I wanted to make a smart decision about my next car. Id been to several dealerships in recent weeks and kept feeling pressured or rushed. My experience with Infiniti of Elk Grove had none of that -- Lee was calm, easygoing, and even relaxing to work with during the process. They even took me next door to test drive another car from a different lot for comparison (even though if Id bought it, it wouldnt have been their sale). They were understanding that I wasnt trying to get something new and flashy but something reliable, comfortable, and quality, and they didnt try to upsell me about the actual car, which I really appreciated. It seems like they are about building long-term customer service and its working -- Ill be back!

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Name: A**** C***
Date: 2018-04-30 20:40:53
Rating: 5
Comment: I had an extremely great deal with my vehicle! The employee I dealt with was Mr. Alan Maes whom was very friendly and caring. His knowledge regarding the vehicle I purchased was extremely well. It was the first time I met him and he already made me feel like I had known him for a long time! Everyone with this dealership were very nice. Mr. Maes even keeps contacting me regarding my feeling with the vehicle I purchased, thats great! Not like the other dealerships I dealt with whom considered that its a done deal once you left the dealership with your purchase! I definitely will refer this dealership to my friends whenever chances come up in the future!

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Name: O***** O**
Date: 2018-04-26 16:00:16
Rating: 5
Comment: We came back to Infiniti of Elk Grove because they always treat us with kindness and respect. Mr Ng and Mr Mossa were knowledgeable and very helpful during our car buying process.

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Name: M***** A***
Date: 2018-04-10 19:40:03
Rating: 5
Comment: I bring in my Q50 for service at Infiniti of Elk Grove because my brother raved about Ashley and the whole team. After being back a few times, I now know what he was talking about.Ashleys attention to detail and knowledge is amazing. She is a joy to work with and I always leave having learned a little more about my car!Thank you Ashley!Mike A.

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Name: P**** G*****
Date: 2018-03-21 21:49:37
Rating: 5
Comment: I would definitely recommend Infiniti Dealer in Elk Grove to anyone looking to finance/ lease a vehicle. The staff here go above and beyond their customer service to best fit the needs of their customers.I first came in on Sunday 03/18 looking for a specific car that I saw online. I first met Mohammed then I met with William; both were very helpful and I test drove the car. I felt very comfortable and happy in my choice, I still had to talk to my dad since he would be co-signing so I told William I would be back Tuesday after I was off work. Before I left, William gave me an estimate of how much my monthly payments would be (very helpful) and provided me with his # incase I had anymore questions. The following Monday, I received a text from Mohammed and William to check to see if I had any questions and to keep updated with the status of my father and is application. The next day, I arrived around 8:20pm and went over the paperwork, my father had a lot of questions and William was very helpful and patient in answering all his questions. William would make conversation and at no point did he make us feel like he was trying to Upsell us but rather make us feel comfortable in what were investing our money into and I highly appreciate that. We then met with their finicial advisor, Farhan, who was very friendly and outgoing. His customer service was outstanding, he was very informative and honest in what my car would be covered and what I needed additional but I did not feel pressured to add on uneccary add ons. He provided us with the best payment plan that would best fit my needs and I feel beyond happy that I have a beautiful car at an affordable price. At this point it was around 10:35pm and they closed at 9pm but they did not rush us, instead they were very patient in ensuring we left feeling comfortable and happy. I was able to take my car that same night too, I reside in Natomas and William was so kind to put gas in my car free of charge. They are the best of the best! As a first time buyer at a dealership, Im upset I didnt find them sooner haha I highly recommend this dealer to anyone interested in looking to invest in a vehicle. Thank you Infiniti Dealer for all your help, Im loving my 2017 Nissan Sentra (:

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Name: M**** S****
Date: 2018-03-16 14:50:55
Rating: 5
Comment: The entire team from the first phone call to signing the contract was great, they made the process go smooth, easy and fast. I would highly recommend this dealership to anyone.

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Name: S**** C*****
Date: 2018-03-07 00:53:40
Rating: 4
Comment: Great dealership. They also offer repairs and provide free car rentals while they fix your car.

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Name: A**** K****
Date: 2018-02-06 00:55:44
Rating: 5
Comment: Christian Gonzalez really helped me through the beginning process to the very end. Very patient even though there was a long delay with my insurance company. Really appreciate his help

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Name: Y*** D****
Date: 2017-12-26 17:41:16
Rating: 5
Comment: Amazing service. Really helpful and would go outta their way to get the help you need!👍🏼

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Name: I**** G*******
Date: 2017-10-20 01:25:32
Rating: 1
Comment: The carwash sucks. It doesnt do a good job washing the car.

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Name: S******* P*******
Date: 2017-10-03 21:12:36
Rating: 5
Comment: The service and employees are excellent here, much better than in Infiniti in Rosville.

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Name: G***** W***
Date: 2017-09-24 06:45:00
Rating: 5
Comment: Great service! I didnt even plan to purchase a car today. Thanks to Christian. He is very knowledgeable.

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Name: M******* S*****
Date: 2017-09-15 22:20:16
Rating: 5
Comment: A HUGE thank you to Anthony, Steven, Will and Maritza for making our car buying experience a positive one! Anthony really listened to what we wanted in a vehicle (features, price range) and then showed us a vehicle that far surpassed our expectations. We absolutely LOVE our Q50. Steven kept the financing side of things are painless as possible and explained each form completely so we knew what we were signing. Will is a master at explaining all the features and technology that comes in the Q50 and Maritza has beat me to the punch every time in contacting us to schedule work orders, oil changes, due bill items. Weve found our new family car dealership!

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Name: J** C**
Date: 2017-09-10 00:17:26
Rating: 5
Comment: Fast and hassle free would recommend especially Christian, Farhan and Steven thanks guys.

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Name: E**** Q******
Date: 2017-09-04 07:42:43
Rating: 1
Comment: Not one person came up to me and asked me if i was interested in buying which i very much was. I dont know if they were racist because they just kept looking at me but not coming up to attend me. I even waved for help and he saw me and just left.

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Name: J****** G*******
Date: 2017-08-27 02:30:30
Rating: 5
Comment: Christian Gonzalez sold me a Honda Civic he told me about 10 point value. The manager Steven khuu was great... Farhan Khan was answering me every question I had regarding the financing..If you are looking for a car, ask for my new sales man Christian Gonzalez

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Name: E* B*******
Date: 2017-08-26 23:04:40
Rating: 5
Comment: I got a great deal, a great rate, and the process was quick. Christian is very knowledgeable about cars and was helpful in evaluating a pre owned vehicle. Steven in finance was very fair, straight forward, and worked hard for me. Both Christian and Steven were straight forward and honest with me from start to finish.

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Name: M*** U****
Date: 2017-08-21 23:31:09
Rating: 5
Comment: Yes I would like to say that I got great service from Christian Gonzalez and also Ashley I want to thank you very much for the good service here at Infiniti

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Name: R***** T***
Date: 2017-08-12 21:47:06
Rating: 1
Comment: First, with a standard oil change, the service department did not replace the oil cap, and my engine began smoking when I was 45 miles away from home as the engine oil was spilling all over my engine. This led to my engine having to be cleaned given this debacle., and a new cap as the 1st could not be found. Elk Grove initially did not even want to waive the charge for the poor oil job, and having to drag my car back to them, nor clean the mess. Later, I had a problem with an older car key not starting the engine, and had the ignition checked with El Grove Inf. They said the issue was just an old key. I paid for a new key, and the ignition cover was not even replaced. by them Sloppy work again.. Weeks later, the key did not work, and I was billed for the evaluation, even though they had just replaced the key. Their explanation was likely a finicky programming, and it was reset. Not a satisfactory explanation, but I certainly will not bring this car back into them..

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Name: J W***
Date: 2017-08-06 19:45:39
Rating: 5
Comment: Christian was fanastic!! Service was quick and easy!! Thanks so much!!

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Name: n***** m*****
Date: 2017-07-17 20:24:47
Rating: 5
Comment: I live around 30 mins away. Sure there is an infiniti close by, but I come here.. greet service

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Name: J** H*****
Date: 2017-06-13 08:32:54
Rating: 1
Comment: If you genuinely care about your vehicle please read this review because I have extensive experience with Infiniti of Elk Grove and their body shop – Elk Grove Custom Detail Spa and I can offer insight.I custom ordered my Q60 Red Sport through Stephanie and Anthony and am very happy with their service. Two great people and as far as they are concerned, they get 5 stars. Awesome customer service great people. Unfortunately, the awesomeness stops there.I had to bring it in for some work and not only did the service technicians fail at the repairs but they tore and mangled other parts of the car that were in perfect working order before handing my car off to them. They literally screwed up the repair, then screwed up the screw up on top of that. Read on for details.I waited 5 months for my order. For the inconvenience, they tinted my windows for free. Great but I found debris embedded underneath the rear and side tint. Then I noticed the window stopped rolling up all the way.They got the window to roll up all the way but tore a weather seal in the process and blamed it on Elk Grove Custom, as evidence by them telling the girl at the counter to charge EGC for the weather stripping. I have photographic evidence to the contrary they are charge EGC for it anyway.Problem is, the wind noise is now worse than when I brought it in. This is a 60k luxury car and the wind noise is louder than my 2000 Tacoma. Upon closer inspection I found another spot of the weather stripping totally mangled by them.Not only have they failed miserably at repairs but they damaged other parts of the car that were not damaged in the first place!To sum it up:They tinted 3 windows and 2 of those 3 windows have debris embedded underneath them.One window stopped rolling up all the way AFTER scratching the tint during another repair.During the repair of window they tore the weather stripping in one place and mangled it in a second place. It is literally worse off than when I brought it in.I found the chrome around my grill to be abrasively scratched somewhere during this whole process. I have pictures.Finally, I called and emailed these concerns and have hear nothing back from them. My concern is, beyond the obvious, is that when I take it back this coming weekend they are not going to have the OTHER weather seal they mangled because they ordered only the one seal they knew they tore (and blamed it on the other company) and this means I will have to come back to them on my personal time, AGAIN, and risk them mangling and tearing my car, AGAIN.My brand new sixty thousand dollar vehicle is now literally torn, scratched, and mangled by Infiniti of Elk Grove, literally.But wait, it gets worse: I paid for the “convenience” of the maintenance plan. I swear to you, reader, I am sick to my stomach to think I have to bring my vehicle in to these people to perform further routine maintenance. How can I possibly trust these people? I bet they won’t even change the crush washer on the oil drain plug. Seriously!I see the owner sometimes replies to these poor reviews. If you want to honestly do your customer, ME, right, let me out of this service plan I paid for. Either give me my money back or apply it to my title. I’m done with your service. This is beyond unbelievable. You literally, literally did nothing right but ruined other stuff along with your failed repairs. Advice: have a serious look at your mechanics and their training.To let you readers know just how unhappy I am with the horrible work done by these people: If I can’t get out of their service plan, I will still most likely choose to take my vehicle somewhere else for service even though I already paid $2000 for that service. It’s not worth it. I’ll just take it in the shorts instead of bringing it in to these people. It is not worth subjecting my car to these people anymore.Heed my advice people. If you care about your luxury vehicle, honestly care about it and maybe even wash it yourself, take it somewhere else for service. Have I not given you enough reason?

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Name: O****** P**** (*********
Date: 2017-05-28 14:28:50
Rating: 5
Comment: Good fair prices and they treat you like fam

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Name: S**** C******
Date: 2017-04-19 15:19:41
Rating: 5
Comment: I just leased a QX60 from here, and they made the entire process smooth, easy and as painless as possible for me. Will was fantastic and respectful and helped me get to my numbers and he took care of a lot of it before I even came down. He was communicative and clear and kind without being pushy, and I never felt like I was in a shark tank! Highly recommend!

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Name: P****** S****
Date: 2017-04-15 22:48:23
Rating: 5
Comment: Anthony and Steven the sales managers are the best there has ever been or has was there the man the myth and the legend

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Name: P**** P*****
Date: 2017-04-15 22:45:19
Rating: 5
Comment: Excellent customer service within all departments from service to sales to finance. Still enjoying my 16 Q50! Infinity of Elk Grove is the best and comes highly recommended if you are looking to upgrade.

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Name: e*** j******
Date: 2017-04-15 00:25:26
Rating: 5
Comment: Very professional environment and sales team is awesome !! Made buying a car a breeze highly recommend !!

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Name: l***** z*****
Date: 2017-04-13 23:32:08
Rating: 5
Comment: I really enjoyed my Infiniti experience 👍Usually the dealerships send multiple people over to confuse the buying process, however at Infiniti Elkgrove I only worked with one very nice salesperson. The Infiniti Q60 2014 hardtop convertible is by far the best vehicle I have ever been in.I recommend 100% this dealership!!

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Name: y****** a******
Date: 2017-04-10 05:26:50
Rating: 5
Comment: From the moment I first walked in the door everyone working there greeted my father and I with a smile on their face, I was unsure of what I wanted but with the help of the sales men I was able to find what met my expectations and when I walked out that door with a great car I was really satisfied with the customer service.

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Name: P*********
Date: 2017-04-06 04:00:40
Rating: 5
Comment: From the get go, we could sense and feel that William, Todd, Steven, and Farhan were driven to meet our every need and provide us with utmost satisfaction. Will and Todd was especially tenacious in finding the vehicle with the specific features that we were looking for, Steven went out of his way to accommodate the limitations in our budget, while, Farhan was very thorough in going over the financial details of the purchase. INFINITI of Elk Grove was actually our first stop for what would have been a lengthy process of shopping for a new vehicle, but due to the accommodations we received during our visit and the great deal that was offered (of course it also helps that the QX30 is an exceptional vehicle), it was truly such an efficient and pleasing experience that they also became our last stop. We purchased a GL450 from MB Sacramento a few years back and we thought that was a great experience. Our recent purchase from INFINITI of EG topped that 10 folds!

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Name: J**** M******
Date: 2017-03-08 05:15:34
Rating: 5
Comment: Just bought a new QX60 ! Christian Gonzalez was the best in sales, his knowledge on my new car was impressive. He made my experience with Infiniti in Elk Grove very comfortable about what I was getting for my money. I love this car and walked out there really happy.

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Name: R**** M******
Date: 2017-03-05 02:54:30
Rating: 5
Comment: I went in to look at a Mercedes C250 that they had on the lot. It took a while for someone to get to me but after that they welcomed me, asked how I was doing and what I had come in for. Alan was the gentleman who greeted me and was there through the car buying process. He is very honest and straight foward. Values your time as well.

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Name: M****** D* P**
Date: 2017-03-01 00:47:37
Rating: 5
Comment: Ive owned several Infinitis over the last 15 years and had service at several different dealerships. This service department is by far the most professional, courteous and helpful. I wont hesitate to return. Thank you Ashley!

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Name: m w
Date: 2017-02-19 03:01:33
Rating: 5
Comment: Buying a vehicle can be a a tedious adventure, but not at INFINITI of Elk Grove. Christian made our purchase simple and straight-forward. The professionalism and courtesy displayed surpassed the other dealerships we visited in the East Bay. This is our first purchase at this dealership and when we buy another Infiniti we will definitely return and seek out Christian Gonzalez.

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Name: S*** N******
Date: 2017-01-28 22:57:04
Rating: 5
Comment: Rico and Todd were both very helpful in getting our new car. We were waiting for a car to come in off the truck and it was a week late. Rico kept us updated on its status. When it arrived it wasnt the car for us. Todd was helpful in finding us other options. We finally bought a new car and negotiations were back and forth but we both walked away from the table after agreeing to a good price. They both told us straight answers when we asked and kept us at the price we wanted and made sure we didnt overstep our price when we asked about adding options. Great experience.

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Name: M****** W*
Date: 2017-01-24 00:52:58
Rating: 5
Comment: Erik Castellanos and Farhan Kahn over at Infiniti of Elk Grove really stepped up to help my girlfriend and I. First, they put us into a 2011 Chevrolet Equinox, and set us up with a decent deal given our circumstances late Thursday night. The rate on the loan was less than ideal, but we came to learn later that Finance Manager Farhan took the time the next morning to shop around for a better rate. He found one, but we came to have a problem with the Equinox.Less than 16 hours after purchasing the vehicle, the vehicle stalled 3 times, and the check engine light came on. I called Erik, and he told me to get the vehicle back to the dealership, and he would take care of us. Boy, did he ever. His service team conducted a diagnosis, but Erik also had us look at something else.He was confident that with a better rate, we could get into something better and more reliable. He showed us a 2013 Nissan Murano still under warranty. It looked great and drove even better. Erik leaned on his general manager, Anthony Tiggs, to help get us into that vehicle. When the numbers weren’t to our ability, he went back to the drawing board, and shifted some options around to offer us a deal we could work with.Once we got over to finance, Farhan stepped up the customer service. Not only did he improve our rate, he included a protection plan and still lowered our payment over the same period of the loan we agreed to. That was the cherry on the sundae.Infiniti of Elk Grove did not have to help us after we drove off the lot. But they did take care of us, and they helped us into a better situation. I could tell customer service was important to them, and throwing in extras to make up for a mistake they were not directly responsible for really showed their commitment to customer service. I know I will be back the next time I’m shopping, and I will refer others there as well.

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Name: R*** D*********
Date: 2017-01-11 04:29:31
Rating: 5
Comment: Walking into the dealership, I was not very familiar with Infinity. Christian was professional, knowledgeable, and extremely patient with me from the time we met him through the purchase of the M37S. This was a smooth process from start to finish without any stress or pressure, and I absolutely love my new car! I highly recommend working with Christian at Infinity of Elk Grove!

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Name: G******* S****
Date: 2016-12-27 16:53:53
Rating: 1
Comment: Would not recommend this place. The so called manager is the biggest douchebag ever. The rudest person I have ever meet. Dont waste your time here or money. However Alex the salesmen he was a good fellow and nice. If I do go back it would be because of him.

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Name: t****** c*****
Date: 2016-12-08 03:27:48
Rating: 5
Comment: I have been going to the dealerships for the past few month looking for a luxury car after purchasing my Nissan Rogue at the beginning of the year. So I thought why dont I look into an Infiniti since I bought my Rogue from next door. I was greeted warmly by William Ng and when I told him I was looking to trade in my Nissan for a luxury car thats all I had to do. Ive been looking out for the Q50 and when he showed me all the nice features it had I was hooked. He then introduced me to his General Manager Anthony Triggs and pretty much a few hours later, with no pressure or obligations, I had my new 2016 Q50. They made the process sweet and simple and answered all my questions since this was only my second car purchase in my life. I would definitely recommend this dealership to anyone and in the later future if possible purchase more vehicles from them. I was also greeted by the service department when William was giving me a tour and felt welcomed so I will definitely come by to get my car serviced here too.

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Name: B****** S*******
Date: 2016-11-09 22:52:46
Rating: 5
Comment: Thanks so much to Alex who worked with me on the phone for a looong time to get my iphone to sync with my 2009 G37. I am so grateful to you Alex. You are way beyond patient. Great Infinity service!

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Name: B***** W******
Date: 2016-11-08 00:59:07
Rating: 5
Comment: Amazing sales service every time. I just completed my second lease experience with Will Ng at Elk Grove Infiniti. Will continues to go above and beyond to earn your business, both in excellent customer service and an unbeatable deal. Plus, the rest of the sales team make the experience painless. Honest and trust worthy team. Thank you!

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Name: L***** G*******
Date: 2016-11-05 16:39:42
Rating: 5
Comment: ** UPDATE**A couple of weeks ago we came into the dealership to upgrade our family vehicle. There were a few hiccups, but I have to say that it was one of the best car buying experiences we have had. Because of this we decided to use them to purchase our second family car. Im always skeptical when it comes to buying cars due to horrific past experiences, but I can honestly say that after both experiences I hope that we are able to continue doing business with Infiniti of Elk Grove for as long as we are able to drive.Thank you all!!We were in the market for a new car and fell in love with the QX60. We found the perfect car and went to the dealership to test drive and purchase it. I dread purchasing a new vehicle because of the stress and pressure that salespeople put on you. I didnt get any of that here. Everyone was so nice and so helpful. This is actually like a 4.75 star :-) The only reason why is because while we were in the process of purchasing my dream car another salesperson sold it.However because of this situation the sales manager Witon and our Salesman Todd are doing everything they can to find our family the same vehicle. They were very professional. Not only did they stay after closing to help us find a replica, but they made us feel really comfortable. We are now just crossing our fingers and toes hoping that they are able to find what we wanted so that we can continue to do business with them. We have faith that they will be able to work magic for us.

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Name: F******* J* E******
Date: 2016-11-02 16:28:52
Rating: 5
Comment: Rico was great he was very helpfull thanks Rico

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Name: A********* P***
Date: 2016-10-04 21:17:30
Rating: 5
Comment: We have been looking for a car for a while, and were kinda nervous about the process of it due to previous experiences at other dealerships we had. Right away we were kindly greeted and helped out. We told him what we were looking for, and he knew exactly what car we where talking about and gave us some information on it( it was out at the moment with another customer) he later called that night to inform us the car was still available and we made a appointment for the next day. When we went the next day there was no waiting, he came out welcomed us back and we got to business. We test drove the car and loved it! He started the process of the paperwork right away and helped us out in every way he could. Within minutes we were approved and everything was sent into motion! This was by far the best experience we have had at any dealership and with any dealer! Would definitely come back for another car when the time is! Everyone was so warm, and kind, they all greeted you with a friendly smile! We would recommend this place to anyone who is in the market for a car!

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Name: T***** W********
Date: 2016-10-01 01:08:02
Rating: 5
Comment: We went to lease one vehicle and ended up leasing two because our experience was so great! Thank you so much Todd, Christian, and Farhan for such a easy and awesome experience!! I recommend these guys to everyone!!!

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Name: A*** & P**** H*****
Date: 2016-08-18 17:39:24
Rating: 1
Comment: I live out of state and had a verbal contract with a deposit on a car that agreed to purchase at full asking price site unseen. After I sent all the information requested to the salesperson and was waiting on the paperwork, I received a call stating that they decided not to sell me the car due to an open recall. When I asked if that was the dealership policy to refuse sale on vehicles with open recalls, the salesperson said no, they just decided they werent going to sell it to me because of the risk. I can only assume that risk was that I would hold them responsible even after explaining that I was aware of the recall and was willing to sign saying I take full responsiblity. I believe the truth is they had a better offer or think they could do better on the car and used this as an excuse to back out of our contract. Apparently a deposit doesnt mean the same thing to these folks as it does to me. Be ware.

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Name: S***** G****** E******
Date: 2015-12-21 04:51:44
Rating: 5
Comment: The customer service is ALWAYS phenomenal!! I LOVE my Infinity!! :)

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Name: J*** F*****
Date: 2015-08-30 18:30:18
Rating: 1
Comment: Horrible customer services in the service drive they dont care about there customers vehicles because the tech have to do warranty work. will never buy infinity cars again or at least at this dealership

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Name: C****** A
Date: 2015-04-06 19:50:02
Rating: 5
Comment: This is my 2nd time around buying a new car. I have heard horror stories of the car buying experience regarding sales people pressuring you and haggling you for every dollar. However, my experience at Infiniti of Elk Grove was quite the opposite. Rico Estrada helped me right away. He was friendly and personable. He treated me with respect. I came alone which is something that sales people fed off of, but I did not feel that one bit. . Him and the sales manager, Trent Smith, worked with me and my finances. They did not come back with different price ranges trying to haggle me. They came back with a number that was what I had asked for. I told them that I was willing to trade in my car, but couldnt get a hold of my brother who was interested in buying my car . They went above and beyond and told me that if I decided to purchase the vehicle today and traded in my old car, and if my brother wanted the car that they would sell it to him for the same amount I traded it for. What?!?! Talk about exceptional customer service. They have the credibility to back up why they are Californias dealer of the year two years in a row! Thank you Rico and Trent for such your amazing and pleasant customer service

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Name: T** H*****
Date: 2015-01-17 23:40:38
Rating: 5
Comment: Took recent survey. Wasnt aware they were not told of a problem. Gave bad review. Now that I know. Would all be top scores.I also didnt know that if you dont anwer each and every question in their survey that skipping a question is the same as giving them the lowest score possible. So if you ever do a service survey and it is in the wee hours of the morning and you are falling asleep, dont stop in the middle of the survey, stay awake and finish it. (sorry Service Department...any way I can do the survey again?)Tim

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Name: R***** R***
Date: 2015-01-13 01:51:18
Rating: 5
Comment: Bought a 2010 FX35 in February 2014. I feel like I got a fair deal on it. And, I have brought the FX back to the dealer for service. I have had nothing short of excellent service from the service team. When I bought the FX, sales was zero pressure, and service has been fair and excellent. Thank you!

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Name: i***** m******
Date: 2015-01-08 23:38:36
Rating: 5
Comment: I went in to trade my BMW and was looking to buy an Infiniti (G25). I had previously owned an Infiniti and I currently own an Nissan Altima. I think that these are great cars and thats why I stick with the family. Anyway, in the process of trying to buy a car the agent I had been dealing with via e-mail was not very helpful and it felt like he in no way wanted to sell me a car. He told me what I would needed down and I explained to him that what he was asking was not my goal. He did tell me that I could get a new Leased car. We had to ask all the questions and he was not very personable. I just did not feel like a valued customer. So I told my husband lets just leave and while waiting for them to get my license my husband was talking with Blake. He asked what we were getting and we explained the situation to him. All he said was let me see whats going on. He came back with the deal very, very close to what I wanted. HE MADE AND SEALED THE DEAL. If it wasnt for him I was leaving. I ended up leasing a much nicer car than what I initially went to buy. Blake took care of everything even after leaving the finance office and signing my papers; he made sure that everything went well and that we were satisfied with our purchase. He took the time to go over the features of the care and was very patient. I of course love my G37. You should hire more sales agents like Blake.

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Name: G**** N
Date: 2014-11-28 20:04:05
Rating: 5
Comment: With so much information at your fingertips now days, you feel confident you can make an informed decision. I just purchased a QX60 and I feel like I got a great deal. Will Ng was great to work with! He is very knowledgeable and is a straight shooter and I got the deal that I wanted. After the purchase, Will patiently explained and demonstrated the many features of our new car. It was the best car buying experience Ive ever had and I would not hesitate in buying another vehicle from this dealership.

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Name: J*** T******
Date: 2014-10-28 20:42:39
Rating: 5
Comment: Easy to work with, comfortable environment. Beautiful showroom and great service from all of the staff that I encountered. I love my Q60 and look forward to getting my service done at this friendly location, even though I will have to drive a little bit further.

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Name: J**** D*******
Date: 2014-10-14 00:12:48
Rating: 5
Comment: I came into the dealership looking to purchase a used infiniti G37. After talking with Brandon for a little while he told me about the great lease deals. He spent the time I needed to answer my questions and he was very personable. I purchased a used infiniti from them in the past and was very happy with the service and quality of the cars.

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Name: a** b*****
Date: 2014-07-12 16:14:08
Rating: 5
Comment: Lease of New InfinityThe staff of Infinity of Elk Grove were all super. From sales to closing it was a really enjoyable experience. Ron Abbott was extremely friendly, knowledgeable and helpful. The time it took for us to find the vehicle that we wanted to the final closing was much shorter that we had expected. Even though the vehicle, that we finally selected, was not at their dealership, they got it to our home in less than 24 hours, freshly washed and with a full tank of gas.

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Name: s***** n**
Date: 2014-07-11 17:15:00
Rating: 5
Comment: TOP SERVICE. WILL BUY MY NEXT CAR HERE TOOI cant say enough good things about working with Marco. Its my second Car that i got from this Dealership. Marco was patient and answered all of my questions over a week of email and phone call exchanges. He even made recommendations and pointed out options/ ideas I had not considered. Ron very knowledgeable showed me everything I needed to know about my Car. And the Last Trent made it easy with finishing all the paper to take my car home. This dealerships has such a nice atmosphere, I highly recommend this team and would defiantly come back .

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Name: G***** B******
Date: 2014-05-14 10:38:27
Rating: 5
Comment: Bought my 1st infinite from Infinite of Elk Grove.Blake and Peter met with my wife and I at the Elk Grove infinite dealership. We were only looking at cars at the time but were not sure if we were going to buy a car. We got there at about 5:45 pm but Blake and Peter were willing to show us the different cars and they never rushed us although I felt bad that I was keeping them because I didnt completely make up my mind about buying the car. Both Blake and Peter were very honest and friendly. Ultimately I did not buy a car although my wife fell in love with a car there. Blake and Peter never made us feel like we had to buy the are. Blake ran the numbers through and saved 2000.00 dollars off the car price right away. We also got to test drive one of the vehicles. We ended up leaving at 9:00 pm. We were so happy with the both Blakes and Peters customer service and the fact the infinite sells top of the line cars that we went in the next day and bought the car that we spoke about the the previous day with the 2000.00 off the regular price. My overall experience was exceptional and these guys dont B.S. you and waste your time. I will be coming back in a few years to buy another vehicle from these gentlemen!

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Name: M****** G*****
Date: 2014-05-01 09:32:58
Rating: 5
Comment: Great Experience (:I went to the Infiniti dealership with the mind set of just looking and observing the prices, however, I was pleasantly surprised at how great the deals were. Not only that but the staff was extremely friendly, I worked with John Dunlap the entire time and it was an unforgettable experience. Thanks to him I now own a lovely, reliable Toyota Yaris that I got a wonderful deal on. He was truly awesome! I am positive that I will be recommending this dealership to many friends in the future because it was the best dealership experience my family and I have ever had. It is nice to know that you can trust the staff, and dealership itself, when making an investment as serious as a car. It was an overall amazing experience, very glad I hear about this dealership. Thank you for being attentive, caring, and for the great car buying experience John!

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Name: T****
Date: 2014-04-30 02:13:59
Rating: 5
Comment: Great ExperienceI must say that this was by far the most pleasing car buying experience we have ever had. John Dunlap treated us with the utmost respect. My wife and I both have challenged credit and never thought it would be possible to drive a decent car again. We bought an $8,00 Hyundai but were treated as if we were buying a $50,000 Infiniti. There is no doubt in my mind that I will buy all of my future cars from John Dunlap. The entire staff at Infiniti of Elk Grove went above and beyond our expectations and I would recommend everyone visit them. They have gained a lifelong customer. This dealership is the real deal! Thank you again John Dunlap and Kyle Middendorf for the positive experience. Thank you again!!Lifelong customer from Modesto

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Name: J*** R*******
Date: 2014-04-28 04:49:03
Rating: 3
Comment: 2004 G35 sedan, 100k Service review, performed Jan 2014: Personnel service and cost expectations were met. However, my specific request to check my suspension due to long standing clacking in the rear came back reported as fine. This past weekend, 4/26/14, I gladly spent $1300 on replacing both, very worn, front lower control arms and transverse links and the rear (source of clacking) sway bar links at a local mechanic who I always have do my oil and filter changes. These issues were found while up on the lift for an oil change. Strange that very obvious cracks in the front and 2 loose parts in the rear that you could wiggle with light hand pressure went unnoticed @ IoEG. As of last year this car goes over 1000 miles a week and I was adamant that I wanted the entire suspension checked due to the annoying noise. Ridiculous. Oh and I was quoted a few hundred to replace the interior 3rd brake light by Infiniti and my new sole mechanic just swapped a fuse for me. 2 stars docked for my inadequate technician(s) who checked out my sedan.

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Name: C**** H********
Date: 2014-03-03 07:33:58
Rating: 5
Comment: There was no pressure to buy. It was a hassle free and very friendly experience. The staff was very knowledgeable and helpful with setting up the stereo system, seat memory and Bluetooth features. We purchased the 2012 G37. The car came with an existing drive train warranty and the dealership offered an extended warranty as well. Everything was explained, and they then took time to ask us if we had any additional questions. There were cold drinks, snacks and hot coffee for us to enjoy, and the purchase included free car washes for life AND free towing for life! The waiting area was very plush with leather seats and a big screen TV. Hands down the nicest car buying experience weve ever had at a dealership.

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Name: M****** T*******
Date: 2014-01-22 22:25:42
Rating: 5
Comment: I was there to have my spare car key reprogrammed after my purse and keys were stolen. They allowed me to drop off the car one afternoon and it was ready by 9:15 a.m. the next day. I was very appreciative.

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Name: J***** M****
Date: 2013-12-29 22:19:00
Rating: 5
Comment: This was the first time buying a car on my own, and the team at Elf Grove Infiniti made it go as smoothly as possible. They were patient and pleasant throughout the process. Sal even picked me up and drove me to the dealership. Im happy with my new car (a used Chevy Cruze), which was true to the pictures and description online, and look forward to many years of safe, comfortable driving.

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Name: K**** H*****
Date: 2013-12-09 23:23:57
Rating: 5
Comment: This was a great place to buy my Infiniti QX60 the sales staff was very courteous and extremely knowledgeable. I would recommend anyone looking for a new car to visit them at Infiniti of Elk Grove. Thanks again Ron and Blake for your extreme hospitality.

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Name: K****** D***
Date: 2013-12-07 09:23:41
Rating: 5
Comment: Maria was very friendly, she made sure that I was getting my needs met the whole time at the dealership. I really liked the customer service that I got from this dealership and of course the awesome Black Friday deal :)

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Name: M*** J****
Date: 2013-11-19 22:52:49
Rating: 5
Comment: After working with Maverick America (got to love a name like that!) at the Nissan dealership I was able to come up with a little more cash and move up to the Infinity G37 line. Maverick was great to work with and showed me what they had used at their sister company even though he wouldnt get the credit for the unit. After a couple of weeks I saw the Infinity Certified Used car on the lot I was interested in and met with Sal and Geoff. Sal was tied up when I first got there but Geoff took me on on the test drive and the G37 was everything I was looking for. Sal met with us when I got back and a very fair deal for all of us was struck. I was concerned Maverick wouldnt get recognized for the sale but it turns out he was.I have a team of 45 employees so I know the importance of customer service and was happy that the ForAnyAuto group cares about their employees across brand lines.Last note is that they actually delivered the car that day following me home so my Wife wouldnt have to come to pick it up. I live 45 miles out and never expected that.I love my new to me Infinity G37 and have no problem recommending these folks to any of my friends and family.Thanks guys...Mike JonesWallace, CA

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Name: C*** K******
Date: 2013-10-26 20:24:34
Rating: 5
Comment: My partner and I recently had an excellent experience with Infiniti of Elk Grove employees Peter Santiago, and Kyle Middendorf. Peter was kind, professional and informative during our transaction of a 2013 G37 Coupe, on September 2, 2013. So much that we returned a week later and purchased a 2013 G37 Sedan. Additionally, Kyle made our visit in the finance department a breeze. I would have to say it was the smoothest car transactions we have had. I just thought you should know that they are a real asset to Infiniti of Elk Grove. Anyone who treats customers with so much kindness and respect is a rare jewel, and truly gives Infiniti of Elk Grove an edge over the competition.It’s rare to encounter anyone these days who genuinely wants to help a customer solve a problem or find exactly what they need. Most people are too self-interested to care about someone else, especially a stranger.I will definitely go out of my way to inform my clients, friends, and family to patronize your business; where they will be treated with so much respect and kindness. I’m sure other people will too.We love our new cars.Thank you Infiniti of Elk Grove!!!

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Name: J** L
Date: 2013-09-13 18:00:58
Rating: 5
Comment: I came in to the Infiniti dealership while having my BMW serviced (again). I was in a hurry, so Marco asked what I was looking for, got my name and number, and the info I needed. I requested that it be emailed to me for my convenience.Cecile emailed quotes on various vehicles and lease terms in a timely manner. (And we did ask for a lot of different information regarding lease terms, vehicles, down payments, etc.) She also came in on her day off (we came in three different times). Don was there when we finally decided to get it and was courteous, thorough and professional. Both were a pleasure to work with.Blake was professional and honest. He listened to what we were looking for in terms of payments and made it happen! It doesnt get any easier than that. He is truly an asset to Infiniti and was a pleasure to work with. He made an otherwise arduous process very enjoyable.We purchased that day because Blake was able to get us a better deal than Marin, San Jose and Serramonte!Don and Blake explained features and navigation, etc. in detail. They also invited us to come in any time or to call either the dealership or their cell phones if we had any questions or problems. They worked together as a team to make sure that the VERY large phonebook in my cell phone was able to download. A true lifesaver as my car is my second office. They also hooked up the bluetooth from my phone to the car prior to purchase because I wanted to make sure that it worked together (I had a problem with our BMW and have to use an earpiece - very annoying).Last, but not least, we also appreciated the free soda machine (his favorite thing) and newspaper. I like that the waiting area was a separate room and very comfortable.

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Name: J****** J*****
Date: 2013-06-04 02:04:40
Rating: 5
Comment: This was by far the BEST experience I have ever had buying a new vehicle! Everyone was super nice and attentive to my customer service needs. As both a single woman and a busy professional, I especially appreciated that I was treated respectfully and with time-efficiency so that I was able to be out the door with my new vehicle within only a few hours. All the information regarding the sale was presented to me with complete honesty and explained in full detail. The sales details were fitted to my particular needs and situation. This dealership is entirely focused on customer appreciation and satisfaction, from the sales and financing departments, to the service, parts, and reception desks. If you want a quality and relaxing car buying/leasing experience, I highly recommend Infiniti of Elk Grove! My thanks especially to the General Manager, Marco Buscaglia.

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Name: R**** S******
Date: 2013-04-12 15:47:40
Rating: 5
Comment: Jeff was very courteous, professional, and thoughtful throughout the service experience. I was welcomed early in the morning and catered to while I waited for my car. I also had the opportunity to interact with Scott who is always so welcoming and professional. Scott introduced me to Marco as I was interested in the upcoming Hybrid models from Infiniti as I am debating whether to invest in a Tesla and Marco took the time to tell me his personal experiences with the Infiniti JX in a no-pressure, friendly, and genuine way. During the checkout process, Rena was as friendly and efficient as always and I appreciate her hard work. Thank you for another wonderful experience!Rayne Soriano MS, RN

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Name: N***** K*********
Date: 2013-01-28 14:34:11
Rating: 5
Comment: Blake Nero did an outstanding job informing me about my choices, patiently instructing and guiding me through the process, Was an outstanding experience. I recommend Blake to all. Nate KuppermannUpdated Jan 27, 2013Blake is just an outstanding individual, person and employee. He goes above and beyond to make your experience pleasant and informed. Not only is he a great sales person, but on my first visit back for routine service, he was there waiting for me, helping me out, giving me tips on the car, and helping me touch up a few dings on the paint. Overall, Blake is the best car sales person whom I have met. He is the best.Nate Kuppermann

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Name: G*** A******
Date: 2012-08-17 21:18:16
Rating: 5
Comment: We had the great buying experience .Our salesman was Randy was very prompt friendly, and accomodating. We bought a JX35 and absolutely love it!At Infiniti Elk Grove we found the the exact car (Color and option)we were looking in whole of bay area. When we arrived to pick our JX35, our car and paperwork was ready. It was seamless and hassle free experience. Special mention to salesman Randy as he regularly followed up with us after the sale and went out of way to help us.I will recommend Infiniti of Elk Gove and will be back here for any future needs before seeing any other dealer.

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Name: D** F***
Date: 2012-08-01 06:11:09
Rating: 5
Comment: Ive been in the market for a 2010 Toyota Highlander Hybrid and finally found one for sale on Infiniti of Elk Groves website. After calling in, I was connected with Blake Nero who answered all of my questions about the vehicle. When he heard my level interest, and that I wanted a test drive, but couldnt afford the time to drive over from the Peninsula (a two hour drive from Elk Grove) without being sure about the vehicle, Blake offered to bring it to me! I was blown away by this level of customer service, which Ive never experienced before when buying a car. Two hours later Blake appeared on my doorstep, and after taking the car for a test drive, I was sold.We drove back to the dealership together and negotiated a price I was really happy with. I was really pleased with Blakes personal commitment to customer service, to his honesty and transparency about the process. I was also very happy with my interactions with Kyle Middendorf who walked me patiently through my financing and warranty options and the contract.It was a pleasure doing business with Infiniti of Elk Grove. While its a bit of a drive for me on the Peninsula I will definitely keep these guys in mind when Im next in the market for a new or used car. Best in class service!Dan Ford

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Name: G*** Z**************
Date: 2012-07-29 02:27:57
Rating: 5
Comment: From the moment I spoke to Marty, the entire transaction was one of the most pleasant experiences I have ever had buying a car with a low credit score. Thanks to Marco, I was able to get the car I wanted. They are AWESOME...and I would do it again. Thanks for my beautiful car!!!

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Name: M******* B*
Date: 2012-07-06 19:00:08
Rating: 5
Comment: My M35 was long overdue for preventative maintenance. The service department helped me get caught up and back on track. My car now runs much better. In addition, it looks great. They cleaned my car so that it shines. I appreciate the knowledge, guidance and patience of my service advisor. Hes the best!