Inland Kenworth (El Cajon)

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Name: M H******
Date: 2024-05-04 02:54:41
Rating: 5
Comment: Very professional nice friendly people very satisfied thanks

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Name: S***** D***
Date: 2024-04-14 14:47:06
Rating: 5
Comment: So Inland Kenworth in Fontana left me with the opinion that Id never do business with any Inland again because of a sales incident in 2020. And until I was left with no choice in April of 2024, I had not given any Inland Kenworth one red cent. But when you are under a load, have a Paccar engine, and the only other shop around is telling you it will take a week to even be seen, and the Inland location in El Cajon is saying the can at least plug into your truck and see why you have both check engine lights, you tend to reevaluate your situation. Turns out, I made a wise choice going there. Not only did they do exactly what they said they would, they repaired my issue THE NEXT DAY! Less than 24 hours after initially showing up, I was back on the road. Thats what I like to call doing me a solid. I will not hesitate to go back to them again. I might even be willing to try other Inland locations now...all because the service department at the El Cajon location is on top of their game, at least a far as Im concerned.

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Name: R***** M******
Date: 2024-03-23 17:19:18
Rating: 5
Comment: Generally all around Great people to work with. Thank you

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Name: M*** R**********
Date: 2024-03-21 15:50:22
Rating: 5
Comment: Very professional. Performed work quickly. Recommended 100%.

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Name: C****** S******
Date: 2024-02-16 23:47:26
Rating: 4
Comment: Good mechanic

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Name: C******** M***
Date: 2024-01-26 20:34:22
Rating: 5
Comment: Great service

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Name: F******* P***
Date: 2023-12-31 22:38:08
Rating: 5
Comment: Service it’s great staff Itzel and Laura the best one more time thank you .!!

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Name: M* R******
Date: 2023-12-29 01:08:18
Rating: 3
Comment: Tight lot, always busy but provide great service. Call before arriving

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Name: H**** G***
Date: 2023-12-06 04:43:12
Rating: 1
Comment: Not good for deliveryInsufficient place for semi truck

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Name: R*********
Date: 2023-11-08 21:29:07
Rating: 5
Comment: Very Professional! Excellent service. Matt and Lewis at the service desk were super nice. Was able to get back my truck in three days while I was expecting to wait for a while, and to a surprise I paid less than what I was told at first day. I wish other dealers learn something from El Cajon inland KW. I definitely recommend 100%.

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Name: R*** C******
Date: 2023-11-01 18:59:42
Rating: 5
Comment: Really good staff and extremely professional. Kept me in the loop the entire time my truck was down.Keep up the good work guys.

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Name: E***** G****
Date: 2023-10-31 17:48:13
Rating: 5
Comment: Always great people & great service

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Name: C***** w S****
Date: 2023-10-05 13:09:42
Rating: 3
Comment: They pulled my codes, and they were unable to do the repair within my time window, so I had to go elsewhere.

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Name: a**** a******
Date: 2023-09-13 21:23:58
Rating: 5
Comment: Friendly stuff, great people and super professional technicians

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Name: J***** S**********
Date: 2023-07-28 20:23:11
Rating: 5
Comment: Best all around parts experience i have had in my 25 years of being in the transportation industry

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Name: A****** H******** G*****
Date: 2023-07-07 18:36:18
Rating: 1
Comment: Long wait times to get trucks fixed. their rental trucks are filthy dirty!! not very good customer service.

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Name: t**** n*****
Date: 2023-06-16 20:47:45
Rating: 4
Comment: Very helpful and usually everything we need in stock. Escondido seems better than others

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Name: R* 2
Date: 2023-06-09 20:05:30
Rating: 5
Comment: Excellent service, they always go above and beyond. More importantly they get your truck back to you in a timely manner and as an owner operator, I appreciate that.

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Name: J** W******
Date: 2023-05-18 18:04:26
Rating: 5
Comment: Great service

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Name: H******* B**********
Date: 2023-05-13 16:16:19
Rating: 5
Comment: This is not the first time we use the services of this service, we really like working with it! Repairs are carried out efficiently, quickly, for adequate money. Separately, I want to point out the service manager Luis Vieyra, a very good professional, we really liked the experience of working with him, thanks to him and his colleagues, we only stayed with this service! Feedback from ETS Global Logistics LLC

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Name: J**** M*****
Date: 2023-04-19 19:41:48
Rating: 5
Comment: Best shop I have ever been. Thank you much!!💪👍👍👍👍👍

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Name: B**** W****
Date: 2023-04-10 00:57:00
Rating: 1
Comment: Will overcharge and hold you over night. Stay away

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Name: A***** M*****
Date: 2023-04-10 00:55:50
Rating: 1
Comment: Will overcharge you x3 what the standard labor rate calls for any job. Ask why they overcharge you and they will get rude and unprofessional

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Name: V*
Date: 2023-04-08 04:14:04
Rating: 1
Comment: Service depart is one of the worst. They doubled the labor rate once I questioned any of the work they wanted to perform. They will charge FULL estimated even if they dont performed it. THAT MEANS for any driver, if they estimate 10 hours and it takes 2 they will charge you full 10 hours. $217 per hour of work NOT PERFORMED! When you ask before the work is started how you think it wont take 10 hours they say its only a estimate yet they will still over charge you. STAY AWAY! Ask about it after they say you agreed to estimate. See how they scam drivers!

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Name: A***** A**
Date: 2023-03-22 05:22:30
Rating: 5
Comment: I brought my tractor in for service, I was expecting to be waiting for awhile but to my surprised my tractor was done in just two days. Unlike other dealerships including other shops. I usually had to wait one to two weeks for the technician to work on my tractor. I will definitely refer other drivers to come to El Cajon Kenworth. The staff at counter were very helpful every time I’m there. Thank you so much for that.

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Name: J**
Date: 2023-02-18 01:42:03
Rating: 5
Comment: Just wanted to leave a review on my experience with this shop, first off, BIG UPS to Nate and the beautiful young lady at the servicedesk, They were super nice!! Ive been to many shops and I must say these guys actually cared about my situation, the shop techs were very knowledgeable, guys I thought I was having after treatment issues and anyone in Trucking knows that any shop could have agreed with me and charged me, but they were very honest and knowledgeable, after troubleshooting,the issue was nothing serious at all, they had me back on the road in no time!!! Great shop for repairs, FYI, cant bring your trailer no room for that. Bobtail only. Thnx for every thing GUYS!!!

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Name: W***** B******
Date: 2023-02-04 14:46:29
Rating: 5
Comment: Excellent service department! None better. Ive been Trucking for 30 years and never had a service team so thoughtful, courteous and kind as well as concerned about getting me back on the road. Thank you!

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Name: w***** b******
Date: 2023-02-03 01:22:34
Rating: 5
Comment: Excellent service department! Every service department should be as kind and courteous as the staff at Inland Kenworth. Thank you for getting me back on the road!

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Name: W**** g H***** I*
Date: 2023-02-01 18:30:52
Rating: 4
Comment: A great place to work.

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Name: J***** F****
Date: 2023-01-19 19:48:00
Rating: 5
Comment: The entire service dept works together well and all of their service writers including the manager are always willing to go a step above to take care of their customers. Great staff and great service!

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Name: C**** H********
Date: 2022-12-16 22:37:16
Rating: 5
Comment: Great communication and service!

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Name: J Q
Date: 2022-09-28 20:09:48
Rating: 5
Comment: 5 stars.Best place to find heavy truck parts

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Name: S*** S
Date: 2022-09-27 06:02:54
Rating: 5
Comment: The best kenworth service in San Diego! Clean, organized, professional staff, and quick service.

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Name: C********** G*****
Date: 2022-09-16 23:26:13
Rating: 5
Comment: Love this place!! Hands down the best place to get your truck fixed. In and out in one day

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Name: D**** J****
Date: 2022-09-06 18:33:59
Rating: 5
Comment: Was delivering a truck.

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Name: D***** A
Date: 2022-08-12 22:02:29
Rating: 5
Comment: Great service and techsI love this dealer

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Name: Y**** P******
Date: 2022-08-01 17:52:17
Rating: 1
Comment: Rude employee no respect at all if they had employees with respect I would’ve got a truck and employee lied about no new trucks were there when there’s was they need to hire a employee who knows about kenworth going to a different dealership they lost me as a customer

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Name: H**** C***
Date: 2022-07-11 16:47:26
Rating: 5
Comment: Parts department is knowledgeable and courteous.

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Name: E*** W*****
Date: 2022-07-05 23:02:26
Rating: 5
Comment: Im the shop foreman for Mar-Con, its a family owned concrete pre-cast company in San Marcos. The folks over at Inland Kenworth in El Cajon and Escondido have always been amazing and super helpful to me

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Name: E***** L******
Date: 2022-04-12 04:34:07
Rating: 5
Comment: The KW team is great! Parts, Sales, and Service have their act together! They provide clear communication, straight up information, and daily updates on trucks down for repairs. Parts is quick to get you information on pricing and availability. These guys are my go to, I manage over 150 trucks for a fleet and I dont hesitate to call if an issue arises.

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Name: M***** D*****
Date: 2022-04-02 01:06:18
Rating: 5
Comment: Very Pleased! Incredible service! Great staff! Kept me updated during the time my truck was in the shop! Definitely recommend these guys! 10 out of 10.

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Name: c****** s******
Date: 2022-03-18 21:56:49
Rating: 4
Comment: I always take my truck to Kenworth. I always have have good service there!

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Name: J**** L* O*****
Date: 2022-03-17 17:20:04
Rating: 5
Comment: So as right now Im waiting for Inland KW to give me the word when I can pick up my truck.Ill up date this post once I have the truck.

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Name: R*** B****
Date: 2022-03-09 00:14:09
Rating: 5
Comment: Quick response on diagnostics and excellent communication. Repairs completed in a timely manner. Staff is friendly and knowledgeable. Will definitely do business here again in the future.

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Name: J*** O*****
Date: 2022-02-08 03:32:41
Rating: 5
Comment: Great customer service ALL departments! There mechanic techs. are very knowledgeable specially with DPF issues and are always right with there diagnostics. I’m a very satisfied customer and strongly recommend Inland Kenworth at El Cajon, CA. All (3) department managers the A TEAm (Adam, Adam, Adam) are professional, understanding and have great customer service skills. Thanks for always keeping our dump trucks in & out your service department so fast. You have a loyal customer here…ORTEGA & SONS TRUCKING LLC

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Name: D*** K********
Date: 2022-02-04 01:31:22
Rating: 1
Comment: Discussed with you hopefully I will get some one else in the future.

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Name: J*** F*****
Date: 2022-01-06 20:37:15
Rating: 5
Comment: Great customer service. They had my truck ready when I was told. Will be coming back.

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Name: F**** M*
Date: 2021-12-28 18:55:13
Rating: 5
Comment: Very friendly and helpful staff. Took care of everything I needed.

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Name: H***** S**
Date: 2021-12-22 18:57:33
Rating: 5
Comment: Very friendly people been working with them for eight years right now thanks for a good service

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Name: J******* L******
Date: 2021-12-15 23:23:36
Rating: 5
Comment: Communicative, trustworthy, understanding, and competitive, been with inland for years. Primary vendor for a reason.

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Name: J**** N******
Date: 2021-12-07 19:52:06
Rating: 5
Comment: 👍

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Name: D*
Date: 2021-11-05 21:21:17
Rating: 5
Comment: Inland KW is on top of their game.. I can’t say enough about how professional they are.. I live in Murrieta and this is the only place I’ll take my truck.. Matt Morris in service is full of knowledge and they’ll get your Rig in and out.. No games played here.. I highly recommend them..

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Name: C*** S*****
Date: 2021-10-14 21:38:03
Rating: 5
Comment: Talk about outstanding! Before our truck even got there in the tow truck we felt better. The service dept. is open and honest. They got our truck in the next morning had it diagnosed, had Dana contacted and had the warranty warranty work authorized the next day. Communication for me is key and they kept us up to date all through the repair process. I give them 10 starts.

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Name: K**** K******* (****** N****
Date: 2021-08-23 20:41:21
Rating: 5
Comment: Other Inland service centers I have been too could learn a few things on how to treat customers and prioritize activities. Making a bad day less stressful. Good job Inland of El Cajon thanks again for quick action and guidance!!

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Name: T** �******** L
Date: 2021-05-14 22:27:28
Rating: 4
Comment: Great & helpful staff in service dept who keep you informed on whats happening with your truck. If possible, bobtail!! This lot is not designed for trailers, they only have room for maybe 2 trailers, and thats in a pinch!

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Name: L*** K
Date: 2021-04-25 03:51:17
Rating: 5
Comment: Adam, Tiffany, and Chris are excellent to work with! Grateful we have them looking out for our box truck for the USO San Diego!

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Name: S**** T
Date: 2021-03-17 20:23:08
Rating: 1
Comment: They touch everything that is in the sleeping cabin of the truck, I don’t understand how somebody that doesn’t need to do anything with your stuff do that honestly very terrible so guys be aware about your stuff inside the truck when you are about to leave the truck in that shop

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Name: D**** T**** & D****
Date: 2021-01-01 23:42:40
Rating: 5
Comment: Good place to make deliveries, they unload me really fast,10 points for them.I invite you to join me to my YouTube channel and if you like, I would appreciate you if you subscribe to can follow growing up, thanks

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Name: S****** H*****
Date: 2020-12-09 19:59:19
Rating: 4
Comment: Got right to work on my truck and staff was super nice even for California lol only down side is parking lot is too small makes it hard for a 53 footer

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Name: L** M*****
Date: 2020-12-01 21:03:06
Rating: 5
Comment: Easy to locate and great service out door at this time

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Name: R***** M* L*****
Date: 2020-08-10 22:27:59
Rating: 3
Comment: Great customer service! However, if you plan to visit this location it would be advisable to find a place to drop your trailer first then bobtail over there. The parking lot is really small and at the time I visited there were several trucks filling up the lot. I had no choice but to back my truck and trailer out of the lot and into the street to leave. The traffic light at this intersection is very short for traffic coming out of Kenworth.

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Name: W B
Date: 2020-07-06 22:29:09
Rating: 5
Comment: Would not suggest going in with a trailer. Very tight parking lot, Im sure they have a place for trailers but it is not at this address. Other then that, parts guys where knowledgeable and friendly.

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Name: V**** B*********
Date: 2020-02-25 01:57:44
Rating: 4
Comment: Im not sure about the prices but its a great place to go it is what it is you got to pay if you want the parts LOL

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Name: A****** N******
Date: 2020-02-07 04:42:55
Rating: 5
Comment: Attentive and efficient staff.. Beauty of trucks

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Name: J** P***
Date: 2020-01-21 23:17:37
Rating: 4
Comment: I got what I needed. The girl that waited on me was awesome. Typical Dealer overpriced parts.

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Name: E & M S******** L** C*******
Date: 2020-01-04 22:05:37
Rating: 5
Comment: I was there To get a leaky Axle fixed. I was helped by Mike legacy In parts and another gentleman whos name I didnt catch, They were both super helpful. I got there on a Saturday so the service department was closed and they wouldnt be able to do warranty work till Monday anyway. They both went through all the different options I had to get me on the road quicker. Mike legacy actually got on the phone and found a shop That could do the work that same day. He made sure I didnt pay for anything I didnt need as well. The guys there are true professionals and treated me with honesty and respect.. Highly recommend this shop and would actually go out of my way to get work done there.

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Name: M****** E**
Date: 2019-10-14 23:45:42
Rating: 5
Comment: Single truck owner operator. Had an under dash air leak, I replaced the parking valve. While I was changing it, I gave a cursory look at the hoses. No holes or chafing. Reassembled the dash panels, aired up the system. Released the tractor brakes, and the leak was still there. Called IK the next morning, asked the service dept what they thought the issue was. They didnt hesitate, told me I had a brake chamber that was bad. I checked, I did. Thanks for the help IK. If I ever run into a problem I cant fix myself, and Im in the area, I will be in to see you. Thanks!!

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Name: N*****
Date: 2019-10-08 19:09:26
Rating: 4
Comment: The parts department is very good. Stay away from the service department.

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Name: B***** T*****
Date: 2019-07-23 12:59:47
Rating: 3
Comment: Good place but the wait time for completion is long

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Name: R*** S******
Date: 2019-05-08 05:51:07
Rating: 5
Comment: Top notch service department, excellent techs, thorough service writers, and fair pricing. The management knows trucks because they have owned trucks. I wish they would open a north county location.

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Name: A**** H*****
Date: 2019-05-01 17:30:32
Rating: 1
Comment: Parts department is bunch of thieves work behind the desk!! i bought a part from them was for 285$ but it wasn’t the right one so i went to exchange it they told me that they don’t have it and they will ordered it !! Jey checked the price and it was 163.70$ so it’s cheaper !! next day i went to pick up the part and take the difference ! the lady there gave me the part and no difference !! so i asked her for the difference which 120 and some change .. she was all rude and told there isn’t any difference that’s the price which 285!!

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Name: G***** M******
Date: 2019-02-08 14:14:06
Rating: 5
Comment: I like them, they always are nice and patience with me.

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Name: J**** C***
Date: 2019-02-07 22:34:00
Rating: 5
Comment: I had trust issues after being to many other dealerships. These guys are the most honest and fair of anywhere Ive been. They get to the issues and get it done. They dont find trumped up issues just to rack up the bill. The staff is awesome. I will gladly recommend them, and I will always use them for future repairs.

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Name: D***** F**********
Date: 2018-05-23 18:16:26
Rating: 5
Comment: I had an emergency situation that had to be taken cared of on 5/22/18.They over knighted my part put it in and was on my way with in 4 hours.Nice work,.Thank you Adam in service and Adam in customer service.Debbie Biggs from Idaho

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Name: L*** a** R***** B*****
Date: 2018-04-08 05:05:32
Rating: 5
Comment: George in parts knows his Cummins parts well. Everyone is a great help and always friendly.

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Name: M***** M******
Date: 2018-03-13 20:50:14
Rating: 5
Comment: Fast service...had the parts that we needed. Friendly staff! 😊

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Name: X**** O****
Date: 2018-02-26 17:58:22
Rating: 5
Comment: ADAM AND TEAM, THANK YOU SO MUCH FOR TAKING THE TIME AND MAKING IT RIGHT. IM GRATEFUL FOR THE TIME AND DEDICATION AND EXPLAINING TO ME WHAT YOU ALL DID TO MY TRUCK, TO MAKE IT RIGHT. IM SO GRATEFUL OF KNOW THAT MY TRUCK IS AND WILL BE IN YOULL HANDS. KNOW THE PROBLEMS WILL BE FIX THE FIRST TIME AND NOT GUESSING ON PARTS. THAT IS WHY WE GO TO THE DEALER BECAUSE YOU ALL HAVE THE RIGHT TOOLS AND RIGHT TECHS THANK YOU AGAIN.ADAM AND TEAM.

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Name: T*** O*****
Date: 2018-01-25 15:48:18
Rating: 5
Comment: Great group of people

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Name: G*** E****
Date: 2017-10-27 13:48:26
Rating: 5
Comment: I want to thank Inland Kenworth of San Diego for all of the continued support they give us dealership wide. I especially want to show my appreciation to the service department; Adam and his team know how to treat a customer right. My relationship with Kenworth has been going strong for 7 years now. Just because Kenworth is the Worlds Best, doesnt mean they dont break down. IKW of San Diego gets my equipment back on the road in a timely matter, fixed right and I am treated the same whether it is a warranty issue, or customer pay. Thanks again Inland Kenworth of San Diego!

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Name: M****** S****
Date: 2017-10-19 20:14:00
Rating: 5
Comment: Adam Stratton, the service manager here, is top-notch and knows his stuff!! Adam is THE guy I call to consult whenever I have technical issues on my KW (Paccar Engine) no matter where I am in the USA. He has ALWAYS given me straightforward advice which I have found to be right-on whenever my truck has required service. You dont get that kind of service just anywhere. Even though I am based in WV I get the most technical preventative work done here. They look out for the owner-op!!

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Name: J***** M*****
Date: 2017-10-19 03:39:23
Rating: 5
Comment: Took quick care of axle seal leak

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Name: K**** J******
Date: 2017-01-05 22:21:07
Rating: 5
Comment: What can you say about this place is just amazing handpicked the best staff in the world probably for Big Truck Parts

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Name: J*** M***** V********* R***
Date: 2016-12-10 16:08:54
Rating: 5
Comment: Good, very personalized service

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Name: J**** Z*****
Date: 2016-03-28 21:13:43
Rating: 5
Comment: Stopped by on Saturday to service my check engine light, parts dept told me that the service dept will be open on Monday. They were polite and nice. Im looking forward to take my truck on Monday to get the EGR service done. So far so good and looking forward on Monday to get my truck fixed. Even though my truck is a Pet, but I still want to take it Inland, because their reviews are much better then Rush Truck.Eugen was awesome. He took my truck right in and had it fixed right away. Great customer service.

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Name: M*** M*****
Date: 2016-02-19 23:09:33
Rating: 5
Comment: Staff is great. The parking lot is VERY small and there is NO ROOM FOR TRAILERS! Drop your trailer somewhere else and only bobtail to this dealer for service.

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Name: J**** T******
Date: 2016-02-18 20:37:31
Rating: 5
Comment: I have been dealing with pretty much every dealership in San Diego. Inland is by far the best place to go!

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Name: P*** M******
Date: 2015-05-14 18:27:30
Rating: 5
Comment: Service manager Adam is 5 star. Brought in a Pete with 2500hs for trans light diagnosis, even though they were slammed he still got me taken care of. This shop is clean, the techs are great, the prices are competitive, and its very obvious these guys take pride in what they do. Dont hesitate to use them.

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Name: J**** F*****
Date: 2014-04-29 15:19:38
Rating: 1
Comment: Web site sucks can not open it for a multimillion dollar outfit it has a .99 cent web site

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Name: E*** B
Date: 2013-03-30 04:27:19
Rating: 5
Comment: In Febuary 2013, we took our 2010 T370 in for ECM code check to find out why the engine check light kept coming on. They did the code check and told us it was not clear what the root cause was and could get expensive to troubleshoot. They suggested trying an ECM update first. So we did that.I found the service manager friendly and helpful. Also I liked their rates, they seemed very reasonable compared to other service places.The ECM update ultimately did not work. We had gotten to Los Angeles before warning lights came again. We took it to the shop in LA and they found out the truck needed new Injectors. After getting those changed, the troubles with the DPF and engine light finally went away.