Identifies as veteran-owned
Yes
iStorage Self Storage in Dearborn Heights
Categories
Location on the map
Dearborn Heights, Wayne County, Michigan, US
From the business
Identifies as women-owned
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 313-915-5516
Site: https://www.istorage.com/storage...
Site: https://www.istorage.com/storage...
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
iStorage Self Storage in other cities:
Comments (148)
Melissa is always polite and helpful. Location is always clean.
Melissa was very courteous, helpful and answered all my questions. She was very pleasant to speak with over the phone and in person.
Melissa is such a nice lady, she was a huge help with my moving process
Storage units are well sized for the price. Access is easy yet secured. 24 hour surveillance throughout the entire property. Staff is very nice. Would have given 5 stars but last winter (with commercial van) a few snow days and days after there was still snow on the lot and had some trouble navigating the lot.
This is my first time renting a storage unit and couldnt be any happier with the experience. Melissa was incredibly friendly, positive, helpful and gave me all the information I needed. I wasnt expecting that kind of customer service, but I would I would highly recommend this facility.
Melissa is very professional and courteous. Outstanding customer service!
Melissa was such a pleasure to work with. She made the process quick and easy!
We have had a unit at this location for a few years. Not only is the facility clean and easy to access I love that I don’t worry about theft or issues with my storage items. The office staff is so professional and easy to work with. The cost is the best around and the hours are great for access. I will go out of my way to use Istorage as long as I have needs. Plus the girl in the office was amazing taking my payment and observed mask and. CDC guidelines without making me feel uncomfortable. 🦄🦄🦄 in the storage world.
Great facility, highly recommended! The staff here is always helpful and friendly.
Just recently got a unit at the dearborn heights istorage location and so far I like it alot. First off the office is nice and clean and the woman I dealt with was amazing her name is Melissa. She was so helpful and even stayed later to make sure i got my unit that day. She answered all my questions. She was an angel. The unit itself was clean which is always good. I love all the cameras and the gated entry as well. Only thing I feel is a bit of a down fall is the price. I feel the price for the unit i got was a bit pricey. Other than that its wonderful.
This Storage Facility is fantastic. My experience has been nothing but positive. Melissa was so helpful and truly a wonderful person to work with. I would highly recommend this facility.
Great customer service and the business is very secure and well maintained!!!
I stored my stuff here for one year and it was very safe and exactly as I left it when I came back to get it today. Melissa, who runs the office at this location, provided excellent customer service and made what was a difficult day easier her friendly and professional assistance. I would recommend Istorage, Dearborn Heights, to anybody looking for safe, secure, clean storage.
The manager Melissa is a blessing and pleasant to all patrons.
It was a great experience. This is my fourth year with them and i keep going back
We’ve used iStorage in Dearborn Heights a few times over the years for storage for personal items and business items,and the service has always been wonderful. The grounds and common areas are really kept up well and the staff is friendly and reasonable. Our most recent experience was with Melissa, she was very nice to us and took the time to come briefly speak with us at the unit to check in and see if we needed anything. Whether long or short term, this is the place to go.
Great self storage location near residential area. Melissa offered great customer service and informed me about the units.She was able to meet my needs and give me peace of mind .They offer both indoor and outdoor storage and a variety of room sizes.Highly recommend 👍¹⁰
We appreciate Melissa’s helpfulness today. Had a few questions and she was very attentive to me and my family’s needs - we never felt as if she was rushing us or not wanting to be bothered. We never have any trouble with iStorage.
Ellisha was very helpful and very knowledgeableThanks for the great service.
Great experience with iStorage Self Storage. Their representative answered all my questions. She offered information and service that I didnt even think of asking. Would definitely use again.
The facility is very clean and newly constructed. Shannon was super nice and very helpful. I had reserved a 10x10 unit, and on the day of my move, I realized I needed a larger unit. Knowing that the moving company charges by the hour, Shannon was able to quickly upgrade me to a larger unit and when I arrived, she already had the paperwork ready to go so that no time was wasted. The movers were able to get in and finish the job with no delays. I would recommend this facility to anyone.
Great staff and always have a smile, clean lot and the employees are always trying to help get answers to questions even if they dont know off hand.
Melissa was awesome to work with. She went out of her way to solve an issue we had. I appreciate all of her help. Very pleasant on the phone to talk to and great customer service.
I stopped in to ask a few questions about availability and pricing on different size units and both Chelsea and Brittany were very personable and had great customer service. They were able to answer all of my questions and I never felt rushed or that they were getting annoyed with all the questions that I had. These two are definitely top notch and I will definitely be back to rent a unit when I need it.
Had a wonderful experience as a first time storage unit renter. Staff was incredibly friendly and kind, gave me all the information I needed and walked me to the unit!
Great customer service. Needed a storage unit quickly and reserved online.The office called us within minutes. They quickly set up the time to see the unit within the hour and after a quick registration we inspected the unit and were ready to go. This is our fourth time renting a unit from this location and weve never been disappointed. We wont go anywhere else. Would recommend to everyone.
Simply Self Storage in Dearborn Heights is a clean, well lit, secured storage facility. The carts available for customer use can be very handy when moving multiple items at once. The bills come to us through email (my preference) and we send payment directly from our bank which is extremely convenient. The property manager, Shannon, is wonderful! Shannon listens to our requests, responds quickly, and makes an effort to do what she can. Its really nice to know that she is actually available to help us. We have stored at this facility for almost 2 years now and so far, so good. The prices are comparable to others in the area but its the customer service by far that keeps us happy!
My wife and need to transfer to a bigger unit. I did a online reservation a few days and Mike from istorage called me this morning to finish the process. Although my wife and I were indecisive, Mike was more then patient and hsppily helped us no matter how bothersome we were. Great customer! Thank you Mike.
With all thats going on in the world its good to see that people are still nice. I had trouble booking my unit online which resulted in the classic run around and multiple phone calls. I finally just went up to the facility and luckily MELISSA RAASCH was there just getting ready to end her shift on her FIRST DAY of work. Instead of simply ending her day, she helped me resolved my issue in record time and prevented me from trying my luck at a different storage facility, which probably would’ve been uhaul. Thank you Melissa if you ever see this. I storage is LUCKY to have you ^_^
Very very very friendly staff. Very reasonable people. I’d do business with them again even if it’s out of my way. I wanted to end my lease, according to the contract I was supposed to give a 10 days notice, but I waited until the last day. The gentleman I talked to said it’s okay and I won’t be charged for it and was going to prorate if I needed extra days to move the stuff out. More businesses need to operate this way.
Reed and Roomy were extremely nice and patient. I haved never used self storage before and they made my experience very easy. They have great customer service skills and that is very important. The units were also very clean. Highly recommended!
This is a nice quiet location if you have items you want to store not a lot of traffic its kind of private sits back off the street and you can get your items and feel secure and store your valuables there take a look check it out👍
Such a wonderful staff and always going out of their way to help! Such an amazing experience
This place fits all kind if storage needs. Its clean and ventilated, and has trolleys to help you transport your items. Prices are notbthe best, and take into account that this is not a 24/7 open storage. Perhaps for safety reasons, this should be ok. Kept my items for 3 months there and was very happy with the service.
Melissa answered all my questions and she did a great job explaining what was needed.5 stars awesome Storage units at fair prices!!Thanks
Everything is great except the price but thats life.
Overall.. the business as a whole was very professional and extremely helpful. Especially for me being a first timer. Would and will recommend for possible future users.
Were rented a few storage lockers in the Metro Detroit area and by far, this is the best place weve used. Very clean and secure. The staff is super nice and professional...always. I would HIGHLY recommend this place.
Raed was the best. He was very professional and customer friendly. This is my first my time utilizing a storage unit and I was not sure what to do. Raed provided me a tour of the facility and was patient. Due to Raeds excellent customer service, I will be doing business with iStorage.
I went in there to pay my bill and there was a confusion, Brittney was working and let me tell you how she went above and beyond to solve this for me. Dont forget to mention she also had customers walking in to pay there bills and she was multi and triplti tasking like a CHAMP. Thank Brittney for solving my issue. Me and my family Greatly appreciate all you have done. Like I said to you there I wish I was your boss, I would give your bonus for all your hard work. God Bless.
Shannon is a wonderful property manager, very helpful, with everything. Went over different sizes for storage uints, helped when asking question, very knowledgeable. I would recommend iStorage to family and friends.
Wanted to give 5 star because Brittany and staff were so great but, Im a late night person and 10pm is a little early if I wanted to drop some items in my storage unit or pick something up! But thumps up on every other point....
I had to move out of state in a hurry which was a very stressful experience, with the exception of my trip to iStorage. Mr Destin was very attentive to my concerns and accommodating to my needs. This was a welcomed change of pace during a hectic transitioning period. I appreciate you and thanks again!
I called and talked to Brittany. She explained the pricing and sizing on the units. I ended up not needing the unit because Im not moving anymore but definitely great customer service.
Melissa was very helpful. She answer all my questions and the set up went smooth.
I am looking for my first unit ever and Chealsea was so helpful and patient. She answered all my questions and gave me information on all my options so I could figure out what was best for my storage. Thank you so much :)
We were able to register online without any issues. Units are clean and well secured. Friendly staff and in a good area. Very satisfied.
Was paying $73 a month for rent. Went in to pay late and was charged $101 total. Said my rent was reduced from $84 a month plus $ insurance fee to $71 plus insurance when all along Ive been paying $63 plus$10 insurance. No reduction . Says can raise fee at any time. Wasnt told that when I got the unit. Customer service sucks. Theyre never there when you go to pay. DONT RENT FROM HERE
I find it to be very neat and clean. Staff very friendly and helpful. Would definitely feel good havin my items stored in the facility. A thumbs up for sure.
Great place to store your belongings, safe and secure. Wonderful staff, very helpful and friendly. Would definitely recommend them.
Nicole is very friendly pleasant knowledgible and helpful. So glad i came to simply self storage. We need more people like her! Thank you Nicole!
Very friendly staff.. comfortable access in and out.. safe area.. prices are good, also the property manager chelsea was very helpful by making everything clear and easy..guys rent it :)
Simple enough and clean units, had poor customer service 1 of the 2 times I went into the office
This is a terrific facility! Has great security, wonderful staff and ideal hours to drop off/pick up anything you need from your unit
So far things are great except I was given one price but told to pay $10.00 more😕 the following month. The young man who helped me was wonderful(Im bad with names).
I highly recommend iStorage. Their customer service is excellent, management is stellar & the place is very clean & secure. Will be using them for a long time!
Destin Smith was very helpful! I had a few questions about their available units and he was able to answer each one. I would highly recommend this location!
Shannon was very professional and courteous. She was able to answer all of my questions and was always prompt returning any messages.
Seanna was very helpful and friendly she showed me around and explained how everything works. Nice clean place and in a good neighborhood
Shannon Long was very professional and explain everything to me, showed me the unit and got me out of there in a timely matter. Thank you 😊 would recommend to others.
Chelsea and Brittany were very helpful and had great customer service! They both answered all my questions and were very helpful.
Read was very helpful patient. I never had a storage unit and read made it very easy for me. Highly recommended.
Covenant nice clean storage . Tiffany will help you through the process easy &smooth. 👍
The property manager was very kind and helpful. Great customer service!
I came in to ask about pricing for storage units and the customer service I received was great! Destin was very professional and had great customer service!
Shannon was awesome she made my move in process so easy. Well mannered such a lovely lady
Raed was great helped make the move easy and fast. Showed us the units and give us the the unit that fits our needs.
Melissa did a wonderful job explaining everything. Nice and secure units
Awesome service , clean property , nicole was really nice helpful well explain, i will recommend anyone to her
Melissa was very helpful.
The place is really neat and clean. Also the staff is very friendly and knowledgeable.
Melissa was very helpful.
Excellent Service, very friendly, super clean newer units. Shannon is the best
Great location! Clean, Safe, & Convenient. I received excellent customer service from Destin!
Raed was amazing patient and understanding. Helped make the move easy and went beyond to help.
Great customer service. Melissa made my move easy!
The office is so clean! And Brittany and Chelsea were kind, helpful and professional.
Live it. Cheap and the girl working in the office was helpful and amazing.Automatic gate .it opens with an app.
Shannon and Daren are great. They made things super easy. Great customer service.
Wonderful service! Very knowledgeable and helpful! Made thus very easy for me. Highly recommended.
Clean, well kept. In good shape. Every once in awhile it looks like somebody rammed their gate but they keep fixing it.
Stopped in after work just to check on price and sizes. Brittany and Chelsea were very helpful!
Brittany and Chelsea were both kind and professional and the office was clean and organized.
Brittany is great at what she does! The grounds are always kept up nicely.
Raed was very helpful and very professional. He squared me away on a last minute emergency and im very very pleased
Nicole was incredibly helpful and made our experience welcoming and very pleasant.
This place was so clean you could eat off the floors. Management was very friendly and helpful. Great place
Great customer service! Very friendly! Highly recommend !
Raed was great give me what i need fast and easy. Great customer service.
Tiffany was so nice great customer service!
Very friendly and efficient staff, super clean location. Great experience!
Super friendly and nice! Reasonably priced and clean!
Destin service was great, he knew what he was talking about and got me what I needed.
This is the best location to store your stuff Chelsea and Britney they are the best they helped me.
Shannon is very professional! The property is clean and well maintained.
Destin Smith was a great help I’m very satisfied with the service I was provided
Elaine was very helpful and the whole staff was very welcoming.
Excellent customer service over the phone (Britany) & in person (Yvette)
Not compationant or accomadating. After spending 5 months in the hospital fighting for my life they sold the last of my possessions
Great customer service. Shannon was the best!
Easy access, good office hours, good neighborhood, friendly staff.
Awesome Customer service! Will highly recommend.
Shannon Long was very polite, helpful and patient.
Very Good customer service and very nice facility.
Great customer service. Very clean property
Raed Was very professional it does get the unit that’s needed for our needs
Great clean place. Brittany is amazing!
Clean facility, friendly staff, highly recommend
Best storage unit renting i have had!
Great storage place.value for your money
Friendly staff. Property is clean and convenient.
Raed Was great professional service and patient
The person was nice and explained everything clearly.
Destin & Raed Were Very Informed And Helpful!!
Efficient, pleasant and gave me the deal I needed!
Two rate increases in less than six months...not worth the money.
Raed is great knowns his stuff
Nice and friendly and helpful for me
There are a nice people and a good place
Store stuff there overpriced big time joke
Great service and very clean!
Super friendly staff and clean.
Read was great! Dearborn Heights location!
Shannon is a pleasure to work with
Clean facility and well maintained.
Great customer service.
Great customer service
Very helpful and fast
Good!
Great service.
Rego
Good storage facility
👍👍
Clean and convenient.
🥰🥰🥰🥰🥰🥰
Really nice
Good place
NO EXPERIENCE
Total reviews rating 4.8
148 Reviews for iStorage Self Storage 2023:
Review №1
2022-04-12My daughter and I had every intention of shopping around for the best storage places to fit our needs and this was our first stop. Melissa and Alicia were so helpful and cheerful that we walked out of there having secured a unit without going anywhere else. This facility is clean and very obviously kept up so that was a giant plus, but honestly it was the interaction with Melissa and Alicia that cemented our decision.
Review №2
2022-05-25I have had a pleasant experience . Melissa was great help to me and she made sure I was completely satisfied before leaving . I recommend this place to anyone.
Review №3
2022-06-06Melissa was great!! Its hard to find great customer service these days but she has it!! She made my experience a breeze! Thank you!!!
Review №4
2022-01-27Thanks Melissa for going above and beyond to ensure we had the right size unit to fit all of our stuff. The processes was quick and easy, and had a very clean unit to use.
Review №5
2022-03-28The person that assisted me Alicia, was very helpful and knowledgeable. She went above and beyond to assist me. My rental experience was very acceptable.
Review №6
2022-03-15Melissa was absolutely amazing! Showed me a couple different size units and I will be back to rent at the end of month. Thank you!
Review №7
2022-02-12Never needed a storage unit before. The Attendant walked me through each step and explained the process she was extremely helpful and patient so glad I chose this storage unit
Review №8
2021-12-12Melissa was incredibly thorough, helpful and absolutely pleasant to work with. She made me feel comfortable and confident in their facility. Definitely recommend their facility for all of your storage needs!
Review №9
2022-02-08Easy and convenient way to get storage access. She was very helpful in get me setup and letting me know how they operate to keep things safe!
Review №10
2022-03-25Elisha explain that she was new at her job however, she was awesome in helping me with all the necessary questions I had to make a decision. Thanks again