iStorage Self Storage in Farmington
Categories
Location on the map
Farmington, Oakland County, Michigan, US
Site: https://www.istorage.com/storage...
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
iStorage Self Storage in other cities:
I recently started using iStorage again because I used to lease a unit before they took over the previous company. And of course, as usual, Lisa was very thorough by asking me all the right questions so that I had the perfect space and plan for my items. I was impressed with all her knowledge for being at the company so long, and she took her to explain the leasing terms. I would definitely recommend others to lease here.
Lisa and Nicole were the most helpful two people. Nicole stayed late just to help me move into another storage. She was very kind and generous and I really loved her attitude. Lisa was very kind and helpful and had a great attitude as well. I would definitely recommend this facility to my friends.
I rented a storage space from this location maybe a year or two ago and I had to come back. I love the customer service, the employees are awesome, friendly, attentive, its clean and Lisa. Lisa is the manager she knows the definition of customer service OMG !!!! The way she has trained her employees and the way she runs her location defines hospitality and thats why I returned back to her location. I was impressed when I first met her and Im still impressed today when I saw her to get my storage space. Its awesome
Lisa the general manager was real cool, she called me several times to make sure I got what I needed done and made things real simple to. Since Ive moved my things into my unit there is nothing bad Ive experience. You should go here I recommend
The manager Lisa has been very helpful, along with making me feel like family.I recognize her today and recommend her this Year for the peoples award.Keep the Faith!!
Great service. Very clean facility with very pleasant, professional and accommodating staff. Would definitely rent from them again. I just downsized to a smaller unit because I donated many items. The staff made the transition to the smaller unit smooth and painless. Im very pleased with iStorage and their excellent staff.
We are new tenants, scheduled to move in today from out of town. Lisa D., has been amazing to work with! She went up and beyond to make sure we were satisfied with the appropriate unit to fit our need! Thank you so much! We look forward to a positive experience!
Changed from one facility to iStorage. What a maze for me when I came in the first couple times. Lisa is friendly, knowledgeable & has great ideas with units and more.
My family and I have had our belongings stored here for almost 5 years. Lisa the Mgr is knowledgeable and helpful. We selected non climate control storage unit and all of are things are in the same condition as when we first placed our items inside. Lisa always has terrific advice customized for your needs. My only complaint is that I would like the price per month to go down for long-time loyal customers.
Lisa was very professional and helpful. She was able to assist me with finding a unit that will fit my needs. Lisa explained everything in detail as well as provided a tour of the building. Very impressed with the customer service and the clean units.
IStorage is convenient and affordable to store your belongings.The facility is clean and easy to access. Also, the customer service is good. Lisa was understanding and quick to solve our issue. She went above and beyond.
Im a long-time customer of Istorage. I remember when the manager, Lisa, first started at the Farmington Hills facility. She was by far the friendliest and most cheerful manager that I had seen at the facility since I began renting in 2007. Earlier this month, I rented a larger unit and, Lisa assisted me with my new rental. She is just as cheerful and helpful as she was when she first started at the facility. And her knowledge and experience is unmatched. She is definitely one of the reasons I continue to rent from Istorage.
Great storage facility in a good location and a good price. Later access than most facilities. Drive in building means you are never trying to move stuff in the rain or snow or fighting other tenants for parking space under an awning. The manager, Lisa, was always friendly and helpful as was the rest of her staff.
Went here as a alternative to a different storage unit I was renting.The manager Lisa was very helpful getting me storage at a great price.She was very knowledgeable with the pricing, and included insurance.As a business owner myself, needing storage for materials. I would recommend this place.THANKS LISA!!
Wonderful Drive-In facility with some of the most awesome employees Ive ever met! Lisa and Harry are two wonderful human beings who go above and beyond to make you happy and make sure that everything is taken care of for you... I would recommend istorage to anyone who is looking for a nice safe enjoyable drama-free experience
I truly love iStorage in Farmington Hills. It’s cleanliness is impeccable and mostly Lisa!! She’s the greatest ever. She was extremely kind, helpful and determined to find a storage space in their location that met my needs. I then needed a second storage, and even though Lisa was off that day, there was a young man (hate I can’t remember his name) that was determined to make sure I got just what I need at another location, because they didn’t have one for me there. I’d recommend iStorage in Farmington Hills to anyone.
The staff at iStorage in Farmington Hills are very friendly and helpful, and I highly recommend them! After a miscommunication about my storage unit, Lisa was able to help me solve my problem and was incredibly kind and personable. The facility is clean and an affordable option for long-term storage.
That staff couldn’t be more helpful. Lisa treated us great and wants to help accommodate you and your needs! The security of the indoor facility is great and ease of getting in and out is exactly what we needed! Thank you!
I always enjoy seeing Lisa. She is the best.
Lisa is great! Had a door break on me over the holiday weekend and they had it repaired next day.
No complaints when it comes to this iStorage location. Lisa as well is absolutely amazing. She communicates very well and is very helpful when it comes to your storage unit. I give 5 stars and would recommend this location to anyone.
Simply self storage has been an amazing place to store my personal belongings (on and off for the last 15 years). Ive been with the Farmington Hills location, under property manager Lisa. She has also been extremely helpful with the storage process, providing tips for making payments timely - as well as keeping tenants up to date, as the company updates its business practices and policies. Thank you Lisa and Simply Self Storage!!!
Lisa is always very happy and helpful! Great professional service and a very clean facility! Highly recommend.
Ive rented units here on 2 different occasions and Lisa has been the greatest help both times. Highly recommended, clean, safe, well kept facility but could use some more dollys/carts for public use.
My time at iStorage was exactly what I needed. I felt that my items were safe. I loved the drive in option and that it was all indoors. Lisa was extremely friendly and honest.
Property was very clean and melissa was very helpful
Lisa the lady at the front desk was AWESOME!!! I would recommend you every time. The prices were So much better then that place next door.
Im back renting with IStorage formally known as Simply Storage in which I have rented for a few years ago and I have nothing but good things to say about the transition and the professionalism. Lisa the Manager and Steve the Assistant Manager both have been very helpful and a joy to do business with. They call you back within 24hours to follow up. Customer Service is very important it can make and break a companies reputation and the difference between renting with Istorage or their competitors.
I had a great experience here. I wasnt sure what size i needed but Lisa was able to help me figure out what size unit was best for me and that was so helpful! The place is clean and affordable. I would definitely recommend this location.
I have been a customer here for years. Lisa and the rest of the staff have been fantastic the facility is always immaculate also.Thank you so much. Loyal tenant Gerald.
I LOVE Lisa she was so helpful and hands on. She explained everything very thoroughly to me and gave me great recommendations. HIGHLY RECOMMEND!!!
Lida goes above and beyond forHer customers. She is absolutely amazing!!! Five stars for her!!! I now have 1 compliant....... When trying to call you cant get anyone on the line. Ive been calling iver an hour noone has returned my call or picked up tge phonep!!!!
Really didnt think a self storage trip would brighten my day but after watching Nicole kill a rush with kindness I new the place had to be just as great. Once it was my turn to set up I was in n out with special requests handled the same day!! Nicoles a self storage soldier. Much love
Lisa is seriously the best and the reason we continue business with them. Knowledgeable and resourceful. Thank you Lisa for all of your hard work and help.
Lisa is amazing. One of the nicest people I have ever met and incredibly helpful. I will definitely be referring others in the area to this particular location.
Lisa was wonderful and very helpful from the front desk! Clean and secure
Fantastic storage facility. Very convenient and safe. Lisa was so helpful. She made getting my unit stress-free!
Lisa at the front desk is always very nice and helpful
Eva was very friendly and helpful. I was able to rent a unit the same day with no issue.
Very pleasant experience; quick and easy. The manager was very helpful in helping me decide exactly what I would need. I highly recommend the company, and particularly this location for your storage needs.
Great service from Lisa at this location!
Lisa, the site Manager, is personable, knowledgeable and prompt. The facility is clean, secure and well-priced. I highly recommend her and the service.
Ive been renting out a storage unit with them for about 4 years now and every time I have an issue or I need something Miss Lisa is always there to help me and even one time I was late on my payment she called me as like hey is everything okay just to make sure that I didnt forget about us and it was a reminder call cuz I totally did forget but its more like a family compose to just a regular basic customer service and I really appreciate that especially having to put your stuff in storage and have your life separated so I have no complaints about this place and Miss Lisa D is amazing and the guy that signed me up for my unit havent seen him in a while hes at a different location now but he was amazing also but I wouldnt trade it for any other storage unit
Walked in Lisa greeted us. She was very nice and informative. She showed us the unit it was very clean. Thank you Lisa for all your help.
Very helpful and very clean in and out service and decent rated prices for storage units. ask for Lisa she was great
Nice facility, Lisa is amazing! She answered all of my questions and got me a great deal!!
They do not send invoices unless paid/paying for one. Also if youre late on your month as soon as the next month comes (the first) They are ready to tac on $75 To start the auction process. So on the 2nd it will be both my months, plus $75, Plus its going to start the auction process, Ok. Dang. Sometimes some things take precedent over others and have to wait. I just know that if I ever need to get a storage again and I know nothing in life is certain IM GOING FOR PUBLIC STORAGE. GOOD CUSTOMER SERVICE, THEIR POLICY IS A LOT BETTER. THEY DONT CHARGE FOR INVOICES, ETC. LESSON LEARNED! If IT AINT BROKEN DONT FIX IT! #Periodt💯
I spoke with nicole and she did absolutely AMAZING!! she made me feel comfortable about leaving my things with this company!!! she needs a raise!
I needed a storage and they give me the best deal in town . Lisa emailed her boss and got me a month free and the lowest price for a 10/20 around.. Thanks Lisa👍😁
Lisa customer service was impeccable. I am a returning customer and their service has been consistent.
DO NOT RENT AT THE FARMINGTON HILLS/Grand River facility!!!! A past due lock was placed on my account (I paid on the the 6th, they’re advising I paid on the 8th... looking for my receipt for confirmation) and never removed the lock due to ‘human error’, according to the District Manger. So after securing a moving truck and 2 movers on a SUNDAY, imagine my surprise when I was unable to access my unit and there was no on onsite personnel to assist!!! The national office has no account information for the previous facility (Simply Storage) and previous Simply Storage users are unable to set up online account profiles....’Human Error’. Take your money to where you’re offered compassion, compensation and empathy when there is a HUMAN ERROR!!
The manager was very nice
Ive used this facility for 2 years. They are great. Lisa, the manager, is wonderful and really looks out for the customers needs.
The customer service was fantastic and the the store manager was very informed about all the aspects if my move. I really appreciated their kindness and effort.
Came to location 3 times in past 2 days and office is always locked with a time clock on the door. One of the times the time said will be back at 12:30pm and it was 1:48 when i arrived. How do they expect to do any business if no one is there.
One of the best storage facilities Ive been to!! Love the indoor storage & the fact that you can drive your car through it. So convenient.
Lisa is always friendly and accommodating. The place is incredibly clean. Affordable and convenient.
Lisa is awesome, I’ve been coming here for years and she is always polite, helpful, and professional!!!
Lisa was AWESOME...Great presentation of the Units...Very Neat and Clean Building...Very Comfortable and Safe with leaving my Personal items!!
Lisa was so very helpful even during the chaotic moments. Glad I chose this place to store my things!
Lisa and the staff are friendly and excellent at what they do. Great prices. Highly recommend!
Nice facility, Lisa was very nice.
Love this place! Good prices and really clean. The staff is nice and the manager is great! Cant ask for more
Lisa was very helpful and made me feel confident as a customer and trusting of this company to do business with. Thank you
The manager, Melissa, is extremely friendly and helpful. The units are clean and well maintained. Excellent overall service.
Lisa is helpful and she made the move in process super easy!
Nice place, great customer service. Lisa was very kind and helpful.
Building is very clean and orderly. Great customer service with a smile from Lisa.
Terrible service for seniors or people with disabilities. You could have a heart attack and no one would know as far as they have you away...
LISA WAS SO HELPFUL AND NICE!! The service was incredible, the space is clean and easy to use.
Lisa was the most helpful when I called looking for help! Would definitely recommend!
Harry was very friendly and it was a pleasant process to rent my storage unit.
Good place and excellent customer service went and got a storage today and it was a good experience and a good price compared to others around.
I love this place. It was very clean and the staff was very nice. I would recommend this place to anyone in a heart beat.
Great facility Lisa takes care of the place. Friendly staff as well
Lack of dollies, when I moved I have seen only one and the next two tomes I went. There were none. Otherwise it is a good facility
Great storage facility , Lisa is the best always with a big smile.
The staff is always helpful and friendly. Very clean facility as well.
Lady at desk was amazing very help very clean
Great Place to Store my stuff. clean and convenient. :)
Best customer service from this location. Great hours, love that its indoors.
I just went to pay my rent. Very friendly counter person.
Very happy w/ my heated storage facility and friendly staff!!
My door wont go all the way up, I have to have someone go with me to get the door to go up and stay up.
Very friendly staff. Great service. Highly recommended
Lisa has the best personality and is very helpful.
Great place. Love the drive in unloading. Friendly staff
The receptionist was helpful professional and she was well-informed....
So far great. They were very helpful and accommodating.
Fabulous customer service, very clean units, great prices.
Excellent customer service!! I would definitely recommend this place to anyone!!
Very nice place , the manager Lisa is the best!!
Great storage facility. Customer service is fantastic.
Very nice facility, clean and nice staff.
Excellent customer service very seamless process
Went to location 3 times in same day and office was closed. Went to another reputable company instead
Great place. manager Lisa is great too
Clean and convenient. Indoor unloading area fit my moving truck.
THANK YOU LISA! Very helpful & informative! 🤗
Lisa is the nicest person, a plus for the company
Lisa was very nice.
Went to location to rent storage. Office was closed during business hours. Came back an hour later and it was still closed. Went somewhere else and was glad I did.
Always helpful and polite... specially Lisa! Thx:))
Lisa is amazing and was very helpful
Great service and very clean!
Excellent customer skills. Clean.
Good place ,great price, friendly
Weird set up
Great place , lisa is the best
Went to location twice in same day and no one was there.
Great service. Great price
Very friendly and helpful staff
Thank you for great consumer service
Clean safe
Excellent customer service from Lisa
Lisa is extremely nice
Good storage place!
Great storage facility!
Lisa was very helpful
Very helpful and professional.
Great Office Staff
Best place to rent a unit!
Very friendly and helpful
Very nice and clean
Lisa is the best!
Lisa is the best
Very clean and friendly
Excellent service.
Very cool place
Linda is the BEST!!
Very nice!
Awesome facility
Nice and clean
Nice and friendly
Very clean
I work there
Great Place
Good PLACE
Total reviews rating 4.7
148 Reviews for iStorage Self Storage 2023:
Review №1
2022-08-18Ive rented a unit twice at this location and Lisa has always been a GREAT help!! She is very informative and willing to answer any questions you may have.
Review №2
2022-08-14The phone conversation that I had with Lisa she was very nice and pleasant and in person she was very nice and pleasant gave me all my information that I need to know and her daughter was nice too thank you so much
Review №3
2022-02-28I have been renting a storage unit for a number of years and recently added 2 more units. I have always been satisfied with the quality of customer service that I have been provided. I have highly recommend using them.
Review №4
2022-07-08Lisa in the office is absolutely wonderful! Very helpful.
Review №5
2022-07-17Lisa was great. Fast friendly and helpful.
Review №6
2021-04-27The lady at the front counter wasnt polite in any form. Felt rushed the whole time I was speaking with her. Ill definitely be moving my items soon. However, the units themselves are pretty nice and clean. So, not all bad.
Review №7
2022-03-01Friendly Staff and very professional, Staff member Gina was very helpful answering my questions, very knowledgeable and friendly, was a pleasure working with her!!
Review №8
2021-09-05IStorsge in Farmington Hills, Mi has great rates and Lisa is awesome. The facility can use some tidiness, as I walked to my unit, outside of many units were dead ants and there was a lack of carts to be found. There were short carts versus the longer carts which are greatly needed when moving items.
Review №9
2019-08-04Ive been with iStorage in Farmington Hills for almost 4 years (started renting back when it was Simply) and Ive never had any issues or negative experiences with them. The staff is fantastic and theyre always super professional and polite. Lisa is always amazing and is incredibly helpful! The facility is clean and has many storage options for various needs. Highly recommend this location!
Review №10
2020-09-30Overall highly satisfied. Amazing customer service from Lisa. This is my first time renting a unit and she made everything easy and explained everything very well. I recommend this place! Thank you so much!!