Identifies as veteran-owned
Yes
iStorage Self Storage in Sterling Heights
Categories
Location on the map
Sterling Heights, Macomb County, Michigan, US
From the business
Identifies as women-owned
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 586-800-1470
Site: https://www.istorage.com/storage...
Site: https://www.istorage.com/storage...
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
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Comments (118)
The manager was very friendly and easy to deal with. The sign up process was fast. I have an indoor unit which was very clean. Getting into the complex was very easy too; using an app on my phone to open the gate so I didn’t have to touch the keypad. The price was right too
We just rented a 10x10 unit. The unit was very clean. The man in the office who’s name was Mark was very polite. He even spoke a little to my father in polish which made my dad feel comfortable. He helped my father open his unit and helped him with the lock. My father was very against putting his stuff in storage and the man at iStorage really made his day and made him feel comfortable.
My girlfriend and I needed a place to store our stuff between houses. We put a reservation in on the Istorage website. Within 5 minutes the manager of the property we reserved at had called us to welcome us and answer our questions. Mark was very kind and did all our paperwork on the first call. He made it quick and easy and we felt safe because we didn’t have to go into a store. He even set us up an App on her phone so we didn’t have to touch the number of on the gate. We moved in yesterday and by 10am today Mark had called us to make sure the move in went smooth since he was off on Sunday. I would highly recommend any of you looking for a storage locker call the Sterling Heights istorage.
My fiancé and I rented a unit with the Manager Mark over the phone. The process was quick and easy. He made it painless for us during the Covid pandemic. When we dropped our stuff yesterday he drove out to us. He stayed 10 plus feet away and had a mask on. He made sure our gate code worked and that we were happy with our storage locker. I’d highly recommend using the iStorage on 16 mile in Sterling Heights.
Today my husband and myself went to our storage locker. While we moved our stuff around in our locker a young man came and started talking to my husband. He addressed him by name and they spoke like old friends. He introduced himself to me as Mark. When he left I told my husband he was a nice man. William told me that Mark had been here a few years and had become a friend and they always talked football and coaching when he was at our locker or in the office paying our bill. You really don’t find that level of customer service anymore. I feel safer knowing my husband who’s going on 80 has someone watching him when he’s at the storage locker.
Spoke with the manager Mark last week and set up our appointment for earlier today. My girlfriend rented us a unit today and it was very easy. While we were there the person in the next locker told us the manager is always out and about helping guests and upgrading the property. Seems like a good place to rent.
We moved our stuff into this facility today. We had just left Public Storage because the unit the showed us was filthy and the ceiling was all torn up. When we arrived at iStorage we found the manager hand washing unit doors. I knew at that second this was the place for our stuff. He heard our story about our last encounter and didn’t talk down about the competition. He calmly took us to see a locker that was very clean and the ceiling was perfect. This is the place I will recommend to anyone looking for a storage locker. Go see the manager Mark for not only a great deal but a friendly conversation.
We rented here a few years ago for about a year. Last week we got a new locker with iStorage in Sterling Heights. The first thing we noticed when we pulled up was how nice the landscaping looked. A man was outside cutting bushes. He stopped and came over and opened the car door for my girlfriend and greeted us. They had painted since the last time we had rented and it looked very nice. The manager told us of all the improvements the new company had sunk into the place and you could really tell this man was proud of his work and enjoyed it.We found out the mans name was Mark and we had a really long talk with him about what we needed. He listened and recommended a bigger unit then we wanted to get. He could tell we were hesitating on getting the bigger unit so he took us to what we thought we needed and had us tell him where we were going to put everything. He was right. Most people I just assume are trying to up sell you. This man actually cared and explained how we might have to unload everything twice and he was trying to save us the hassle. It just made so much sense to do the bigger unit and the bigger unit had a month free.If anyone reading this is on the fence about where to rent a unit then please do yourself a favor and go see Mark at the iStorage on 16 mile in Sterling Heights. My wife rented us a unit then we had her sister come in and rent one 2 days later.
Today I paid off my very past due bill. The whole time we went through the process the man I was dealing Mark was very nice and helpful and never made me feel shameful for getting behind. He understood occasionally life might kick you. People like him are the reason companies build loyalty from their tenants.
What an easy experience. I had just come from another local self storage company because my rates had been raised 3 times in 1 year. The manager Mark seemed trustworthy and gave me prices upfront with no hidden costs or fees. When we went to look at my locker he stopped his car to pick up a piece of trash on the grass. That seems like a silly thing to post about but it made me feel this man cared.
What a great, pleasant, fast, and easy experience. We are going through a very stressful divorce and move currently. I was so stressed about moving my stuff into a storage place. Mark made it simple. He called us and answered all our questions over the phone. Then when we were there he went over the paperwork with us and showed us the locker. The locker was clean and even had lighting in it and outside of it. We got a month free with our locker so that was a huge bonus. If you need a place is ask for Mark at the Sterling Heights iStorage.
My wife and I came into the location and when we got there the manager was dealing with a tense situation and we watched him handle it with respect and compassion. When it was over he stood and apologized we had to hear that. He said his name was Mark and told us about the company. He showed us a unit and we agreed to sign up. He even gave us a free month. He did a great job explaining the deatails to us. This man seemed sincere and professional mixed with the right amount of humor. When we went to the unit to take the lock off and start unpacking the light string was to short for my wife but it was fine for me. I told Mark it was no big deal but he would not hear it. He went and got a ladder and put a brand new longer cord on the light and explained I might not always be there with my wife and he wanted her to feel safe. This is the kind of employee other companies should want to steal.
My wife stopped up there today to view a unit we want to rent. The manager took her to the unit, showed her around the property, and just overall made her feel safe there. Thank you iStorage for hiring good people like Mark.
The manager there took the time to explain the unit I had in mind wasn’t big enough for me to put my stuff into. He showed me both the unit I thought I needed and the unit he thought I needed. He was right. I appreciated not having to put my stuff in twice. I will recommend to everyone that needs a storage place to go see him. The office was clean and so was my locker.
Today we signed a lease with Mark at iStorage on 16 mile. Mark was so patient with us. He called us after we made the reservation and then called us the day before we were to come and get our locker. He had most of the work done when we got there. It was quick easy and painless. There are 2 other storage places closer to us and we chose IStorage because the manager made us feel like we were welcome there.
Renting a storage unit is so easy at iStorage. The office staff was incrediblynice and helpful. Explained everything in detail. Even showed me my unit in person and offered any assistance. I would recommend them to anyone looking to store items at a self storage facility.
Getting a storage unit at istorage is super easy and quick, the prices are fair, the space is nice and customer service is excellent. The location off 16 mile between mound and van dyke is easy to get in and out of because it is on the service drive, and I usually have the place to myself when I drop off items to my unit.
We have been renting here for awhile. Today I was having trouble opening my unit because I had my arm in a cast. I called up to the office and the manager Mark came out in less then 1 minute and opened my door for me. He helped me grab the box I needed loaded it and shut my locker. He even opened and closed my car door for me. That’s the kind of service you just don’t see anymore.
We came here earlier this week and my boyfriend rented us a storage unit at IStorage. We had just come from another local store where we left because it was dirty and the lady behind the counter just didn’t seem to want to help because it was 100 degrees out. When we got to the IStorage the manager came out and shook our hands. He took us out and showed us 5 different units in the almost 100 degree heat. He never complained and offered to show us more. He got us the locker we needed and sold us a very nice lock for it. Our locker is right under a big light box so I will feel more safe at night if we go there. Thank you Mark for caring about us even when it was so hot out.
My fiancé rented a unit from this place. He wouldn’t shut up about the manager there. He said him and Mark just hit it off. Apparently the manager was super friendly and spoke to my fiancé like a person not like a robot like our last storage company.
We’ve been renting for a few years and the place has really improved since the new manager took over after the place was bought out by iStorage. Every time I’m there we see him out on the property talking to the guests, offering them help or cleaning the place.
There was a system error when I started to use this storage. But very supported Staff; Patricia helped me to get resolved it even after the office hour. Furthermore, the manager of storage restored a system error to help the customer immediately. Very supporting and nice facility staffs and clean facility.Strongly recommending this store.It is required to adjust the time stamping on their surveillance system. slightly behind the accurate time.For future customer1. $20 admin fee. when you move in2. They allow a prorated monthly fee for the move in after the 1st of every month but they dont have this system, when you move out.
We rented a storage locker today. The man there was so friendly. He took the time to make my fiancé feel comfortable. I will let anyone I know who needs to store their stuff to come see Mark.
Rented for 2 months. Clean facility. No issues whatsoever. Great experience. Would recommend to anyone.
I found this place after my other place sold the unit I reserved. I can’t remember his name and I’m truly sorry for that. Thank you for being so kind to us and treating us like people vs a $$$. You explained everything to us and went above and beyond! Even my 11 year old was highly impressed! Keep up the hard work!!!
My fiancé rented us a spot today. She said the manager there name was Mark. He was very polite and professional. Great place to put your things.
Very friendly staff. I wasn’t able to make it there during office hours and the man I spoke with on the phone made for a very quick and friendly process getting me set up with a storage unit to access that same day!
The manager Mark called me to introduce himself and welcome me to the property. He made sure I knew exactly how to get there. I got there at 5 mins until close on a Sunday. He didn’t rush me, he didn’t act annoyed. He just took care of me and got me into my storage locker.
I love this property! The units are clean and the manager, Mark, made me feel safe as I was moving my things in. He was very helpful with answering all my questions and I found the unit to be completely affordable.
My experience with this facility was all good. Danielle, the Site Manager was great to work with. She helped in anyway possible whenever I asked for something. I would definitely return should occasion require.
We are in the process of moving and needed supplies. The Manager, Mark, was very helpful helping us pick what we would need. He seemed to care that we got what we needed and wished us the best. Very nice person.Bill
We rented a unit for my mother, who’s a senior citizen this past winter. She raves to us about how the man who works there. He is so helpful my mother always tells us. He shoveled out the front of her unit for her. She said he gets up to open the door for her when she arrives and when she leaves. I will rent a unit here in the future.
Great price and a nice establishment. Mark was really patient with me and my husband. We had been to several places already and were getting pretty frustrated, since nothing really fit our needs and budget. Im so glad we stopped in!
Storage facility was clean and well kept. The person checking us in was very friendly and helpful. My unit was clean and easy to move my things into.Thank you
Went to a few storage places and nobody took the time to understand my situation besides the manager Mark. He got me a great unit at a great price and even gave me first month free.
This location is Simply the Best.... Patty and Danielle are very knowledgeable, and accommodating to suit your needs. They are very welcoming and went above and beyond the call of duty to help me... If youre looking for storage, this is the place you want . I could not be any more or satisfied with my experience at this Simply location .Eric....
How great is this place. The manager was nice to me when virtually the whole world hates me. Mark was very understanding and said I was funny. Usually people think I’m a joke. Thanks for making storing my pod racer easy.
I work for one of the commercial contractors that stores trucks here. The manager has always been firm and fair with us. Mark is always cleaning up around the property. Since he came aboard the gate got fixed and he got new lights for the property. Safety is not a concern for us.
Throughout the past 5 years, we have had numerous storage units with this company.We have NEVER had an issue with them and they have ALWAYS been very kind and helpful!!!Highly recommend storing your items here!
If you are looking for a storage facility that looks out for you, treats you with respect and calls you right away if there is anything wrong with your unit then Simply Self Storage is the place. When there was a problem with my unit the office called me for 3 straight days until I was able to call them back. I dont need a storage unit anymore but if that should ever change I will definitely be using SSS in Sterling Heights. They are the only place I trusted with my property for the last 4 years.
The new manager was very helpful. He took the time to show me the property. It was very clean. I saw cameras and I feel my stuff would be very safe here.
Very very poor management. They charge residents a mandatory fee for insurance even if you have your own insurance and you are not allowed to pick your coverages or carrier. They dont shovel quickly in the winter and theres always someone stuck in the parking lot. Prices are really high and go up once or twice a year. So even if you rent space on a move-in low-rate special youll end up paying full price within a year.
Facility was clean and the manager was very professional yet charismatic and helpful. Mark was very nice to me and my wife and took the time to make us feel comfortable.
I pay my bill here every month. The man behind the desk Mark is great. Always asks about me and my family. He’s fast and professional.
I have had a wonderful experience with simply. I would like to thank the property manager for helping me find the right size unit. I recently moved back here from Texas. I will recommend this place to my family and friends.
Im reasonable and patient, but this was not a good experience. I made three phone calls, left a message and waited over an hour for a return phone call. The manager status was on site and the store was listed as open. It was during hours of operation and the manager couldnt be bothered to answer the phone. To not be contactable during store hours is absolutely unprofessional. Taking my business somewhere else.
My mom rented us a unit today. Although the manager Mark was super busy he took the time to go over everything with her and was very patient with her.
You have to shovel the snow yourself in the winter time they wont do it, also simply storage has a policy to give them 10 days to move out or charge you $50!! I had to pay for 30 days even though i was already moved out! Never again will I use these thieves!!
Great safe place to store my things. The manager was super helpful and walked us through the whole process step by step. Go see Mark at iStorage if you need to store anything.
Amazing, lady that helped was Excellent.
I could write a book on how pleasant my experience with Mark was Today, but I’ll simply say today was quick easy and painless during a stressful time in our life. So Mark has our thanks.
The facility is clean, the manager is friendly. Superb customer service. Large selection of boxes, they helped me pick the sizes Id need for my items. I want to mention again, the facility is clean!
Great staff...katie is very helpful with smiley face... The place verry clean.. The price for the unit is verry good....
Excellent service, the manager at the 16 and vandyke facility is the best, made things easy and fast, the price for my unit is fair, I absolutely recommend Istorage for any of your storage needs
Great service yesterday. Mark helped me get what I needed. He appeared to be training a young man and was very patient with him. 5⭐️ Love for this company⭐️⭐️⭐️⭐️⭐️
I am very impressed with the manager at this location. He is very professional and has made renting a storage unit very easy.
It was well below 0 today and the salesman Mark took us out and showed us multiple units today. He was patient with my wife and talked us through the process. We will be istorage customers for along time I think.
Very nice got an inside unit, clean and very helpful property manager
Great experience!Katie was very helpful and informative.Facilities are clean and convenient..
Great place to store your stuff, great experience with employees / staff here.
I had the best experience renting a new storage unit with the help of Katie the manager at istorage
Mark the manager was extremely helpful, the units are clean the parking spots are kept nice. I would recommend the storage facility to others.
Called and asked for prices and size suggestion. The woman on the phone was very helpful and knowledgeable. She took the extra few minutes to help me with all of my questions and concerns. I am moving to the area from out of state and will defiantly be storing here. THANK YOU!!
It was quick and easy to get a unit. The place is clean and feels safe. Mack is very friendly and helpful.
Super great manager! Mark was helpful, friendly and knowledgeable. He made our experience straight forward and simple.
The new manager Mark took the time to explain everything to me. He was patient and understanding. He listened and made suggestions that made sense.
Keep up the great work! Great customer service, Mark the manager was very clear, friendly and helpful for all my questions.
Recently moved in here and the staff was very helpful. Nice clean unit for my items to be stored.
Fast efficient service and super clean. What more could you want from a storage company. Ask for Mark.
This place is definitely one place I’ll approve of. Property manager is great and I never have any issues with anything.
This facility is very good, the staff is attentive and the facilities are in good condition. I would recommend this facility to those I know are looking for a storage facility.
Love this place! They are always friendly and helpful. I have store here 3 times in the past 4 years.
This place is awesome! I store my camper here every year. I will be back again next year.
Katie was very knowledgeable & had great customer service
Great costumer service. They were very willing to work with me and help me out with all of my questions.
Mark the office worker was polite and was able to get us the best price in the area
Advertised rate didnt include mandatory insurance ended up being more expensive then other options... Avoid
The property looks better then ever. The new manager is extra helpful.
Today I saw the manager shoveling out the front of an elderly ladies unit. The temperature was negative 7 at the time.
Excellent customer service. Answered all of my many questions. Will use this company again!!
Place is ok, the driveway is run down and it’s got cars and trucks parked along the west driveway & south fences making it a pain to drive.
NIce staff, EXCELLENT location. Will use again. I suggest a drive up unit though.
Nice and clean. Great staff.
Clean facilities, friendly staff, will definitely refer friends & family.
Great customer service, and fast and to the point explained everything I needed to know thank you very much
Very good place and nice employee they give ylou a price after few months will be changed
The manager Mark was helpful and answered all my questions.
The Customer service is always exceptional and helpful
Been using them for years, maintained, clean, kind and helpful!!!
Clean facility, helpful staff. I referred my mother here.
Love this place, amazing service and great rates!
Nice place, friendly people. Clean and well maintained place.
Storage manager Mark did a great job
Very clean and love the management staff!! Thank you!
Excellent manager and great area!
Super knowledgeable staff. Always helpful!
Freindly staff....well maintained units
Great placeLandscaping looks great
Danielle is always so helpful!
Decent storage. Reasonable prices.
Love the staff, clean facility.
Great place Danielle is the best
Clean, with professional and friendly staff.
Thanks for your help Stephanie!
Thank you for all your help.
This place is great!
Great and clean
Good place
Total reviews rating 4.8
118 Reviews for iStorage Self Storage 2023:
Review №1
2022-06-10I got this storage unit a few years ago for $225 and had no idea 2 years later they would keep raising the price so significantly that I’m now paying $430 a month for it.Update to my review: I spoke with the regional manager Adam who has helped with the ease of the increase and was beyond nice about it. He was more than helpful!
Review №2
2022-02-12This is the second time I have rented storage from iStorage, and the noticeable difference between all the options available in my area is the people you work with. John at the Sterling Heights, MI location was very helpful in aiding me in my decision for what unit best met my needs. Excellent customer service is so rare these days, it was very refreshing to work with someone wanting to work with you.
Review №3
2022-04-11This is my second time renting storage from iStorage, and the folks you work with stand out over all the other options available in my area. John at the Sterling Heights, MI location was really helpful in guiding me toward the greatest unit for my needs. Excellent customer service is so uncommon these days that it was a breath of fresh air to work with someone who genuinely wanted to help you.
Review №4
2022-04-12Have used other istorage locations for winter vehicle storage without any issue. Changed to this location for winter 2021 due to unit availability.Location increased rate by 18% just 3 months after starting a new lease. Then they attempted to continue automated invoices after the unit was confirmed as vacated. Refund is in process, but the attempt is unacceptable.Location is nice and staff was friendly, but I have not had any similar business issues at other istorage locations and both issues combined did not make for a good impression.
Review №5
2022-03-05Great place to rent a storage unit. Katie made the move in experience smooth and easy. Recommend anyone in need of storage stop in here.
Review №6
2022-02-10I lost my card with my key access code on it but no worries at all. John took care of it with no problem all while keeping a smile on his face.
Review №7
2022-03-03John was very helpful and friendly while helping me set up my storage unit. This storage facility is very convenient with drive up units.
Review №8
2022-05-24Katie ! She’s the best very helpful. This storage facility is the best yet no problems at all.
Review №9
2020-09-24My girlfriend rented us a storage locker this week. We spoke with a call center and then Mark called us from the property. He was very helpful in getting us the correct sized unit. Super easy and we did 99% of the work over the phone so it was safe for her.
Review №10
2020-10-24We originally rented 1 unit here. The manager convinced me rent a parking spot also when he noticed we were leaving our car in the neighbors lot. Today we moved out of the parking spot we rented. Mark spoke to us in the office for 15 mins asking how he could earn back our business in the future and what make might make the property more desirable. You can tell he cares about his job and his customers. If we ever need a parking spot again we will go back and sign another lease with Mark.