Jacob Matthew Jewelers, Inc in Canton
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Canton, Wayne County, Michigan, US
Site: http://www.jacobmatthewjewelers....
- Monday:Closed
- Tuesday:9:30AM–5PM
- Wednesday:9:30AM–7PM
- Thursday:9:30AM–5PM
- Friday:9:30AM–5PM
- Saturday:9:30AM–4PM
- Sunday:Closed
I love the friendliness of the staff at Jacob Matthew Jewelers. On my latest visit there, I had some idea of what I wanted but needed some suggestions. I received great suggestions, patience, and an enjoyable experience!
They dont try to push you into anything more expensive. They just try to understand what you want and give you all your options
I was searching for a work anniversary gift for one of our team members. I looked at several jewelry stores but nothing compared to the service, quality, and beauty offered at Jacob Matthew Jewelers. I was kindly greeted as soon as I arrived by Melissa. She was extremely helpful. She gave me a very personalized experience while making tasteful suggestions to help me find the perfect pieces. All while remaining conscious of our budget! I will definitely be a returning customer for both professional and personal gifts! Highly recommend!
Great place to shop for wedding bands. My husband and I purchased our wedding band and were very happy with the services provided. Tammy helped us with our requirements and sent home a personalized hand note. I found that gesture quite amazing.
I would like to say that Jacob Mathew Jewelers I would highly recommend them to all my family and friends I gave them two rings to work on they did a beautiful job they look like brand new rings and theyre very helpful friendly professional working people I recommend this Jeweler for buying repairing or whatever your needs may be when it comes to jewelry they will have my business again!
My fiance and I went ring shopping at several jewelry stores in the Ann Arbor and Detroit area and were struggling to find something special and unique within our budget. Tammy met with us and we showed her some pictures of rings that were interesting, she went to a case and came back with the one. She also coached us through diamond selection, the purchase process and fitting. Were also generally anxious around major purchases and Tammy and her staff helped us feel comfortable with the process.
Okay, this is funny. I have been using Jacob Matthew Jewelers for years. They have always been great. I am not a educated jewelry customer, and they have given me the education I need to feel comfortable making a purchase from them. Most recently I brought in a watch for a new battery... and found out that it was solar powered. Ugh! They didnt even charge me for the time. :)
I was specifically told when I stopped in your store some months after you opened that you took over the other stores business and its clients and cheerfully would honor my lifetime battery replacement. The young woman I spoke to today said you stopped honoring the guarantee 2 years ago. So you were honoring it and Im not happy. I dont give poor reviews unless I am treated poorly or unfairly.Stopped in today to be told they will no longer honor the lifetime battery replacement for which I paid them $16.91 Went to get a replacement a few years ago only to find they were closed with no indication of where they moved. Paid for a replacement at another store. When I found the new location I stopped in and asked if they were still honoring the lifetime battery replacement as I have the receipt and I was told yes. In a nutshell, I paid $16.91 for one battery replacement at that time and today the salesperson wants $10.55. Never going there again. Not good business and not happy.
The team at Jacob Matthew Jewelers are outstanding! I specifically worked with Kristin and Tammy, while Fernando created my ring! I truly cannot say enough great things about the staff and overall experience. Everyone was so welcoming, took the time to listen to my wishes and concerns/hesitancy with creating my ring, and went above and beyond! I had been to other jewelers and nothing compares to JM. Will only go to JM from now on! They will find/make exactly what you are looking for! Awesome people, place and craftsmanship! Looking forward to working with them in the future for other jewelry pieces!
The staff is by far 100% knowledgeable & are so willing to assist you within your budget and their willingness to go above and beyond to make your experience at Jacob Matthew Jewelers worth every second while you visit the store !!I personally recommend this store & will definitely recommend the store to family/friends !!!
I cannot say enough wonderful things about Tammy and her wonderfully friendly staff at Jacob Matthew Jewelers! I was having difficulty finding the perfect sapphire engagement ring, and they absolutely nailed it! The first time I walked in and explained what I wanted Tammy had a different approach, instead of designing the ring and finding the stone, she found the right stone first. I left the appointment and 15 minutes later she called to say she had 3 sapphires on order. She did a great job finding my perfect ring! Her staff truly cares about you getting what you want and pleasing the customer. There were many times she could have upsold or upcharged me and didnt. When 2 weeks after getting my ring I noticed a small flaw, her team took it back and repaired it in quick order with many apologies. For the rest of my life I will always look to Jacob Matthew Jewelers first for all of my sparkly thing needs because they absolutely care about you and your wants!
I am so grateful for the opportunity to have Jacob Matthew Jewelers create beautiful jewelry items using my Mother’s jewelry!
What a wonderful place to do business with. Very kind and helpful staff. Nice variety from classic to modern style. Great place to for new sales or repair work.
Extremely professional and courteous owner and staff! The showroom is gorgeous and their selection of jewelry is amazing. Very affordable selections also available. The owner, Tammy, is very involved in community and gives so much back. From cleanings to custom made pieces, they offer all you could ask for in a jeweler.
I love this jeweler! I just came in to get three watches adjusted to size and I felt so accommodated. The staff was extremely friendly. Kristin, who adjusted my watches was very efficient and personable. I can tell she cares about the service she provides. And the adjustments were only $10 each! I’ll be back for sure and would definitely recommend you stop in here. 5 stars!
This has been my go-to jewelry store for several years now. They have options to fit almost every budget, and the staff treats everyone like royalty! Tammy and her team have designed and made a number of custom pieces for y family as well, and I have been so incredibly impressed with their creativity and attention to detail. The only jewelry store youll ever need!!!(Covid Update: Very impressed with masking and covid procautions!)
Came here with my lady in search of an engagement ring, and BOY did we come to the right place! We planned on stopping at 4 stores today (11/28/20) but were blown away by the selection and ALYSSA’S AMAZING customer service, she was awesome and extremely patient with us even in a busy store we felt no rush and my lady took a liking to her immediately! Awesome selection awesome employees 10/10 experience!!! Oh and they have a little childrens play area as well. Come here FIRST!
I recently had my necklace repaired and the work was beyond satisfaction. Great staff and very professional service. Tammy is an awesome business owner and it was a real pleasure to get to know her. I would definitely recommend them to my family and friends and will be going back for sure.
Your store offers something for everyone. Thank you Alyssa for great service of texting me photos, taking payment over the phone and gift wrapping. All I have to do is pick it up. Your store is beautiful and Tammy is such a great community supporter. Home run every experience Ive had with you.
Amazing service every time! They are always so helpful, kind, and enthusiastic! Truly an amazing place.
We’ve gone to Jacob Matthews for our engagement ring and wedding bands, and Tammy and her staff have been great to work with and found us ways to get the best deal possible on every purchase. You’ll be hard-pressed to find a better jeweler!
The customer care and level of satisfaction you receive is second to none. Quality gems, exquisite jewelry, customized services are handled quickly and with precision. Tammy was so patience, and gave expert recommendations that help me find a gift that was exactly what I envisioned. Her skill as a gemologist is superb. All of my needs for timeless elegant pieces will be found here. No matter who assists you, you will receive top notch service. Thanks JMJ!!!
I never post reviews of businesses or products online, but this is the one time I really felt compelled to do so. As someone who knew absolutely nothing about jewelry, Jacob Matthew Jewelers made my experience of buying an engagement ring easier than I could have ever expected.Tammy made me feel welcome, comfortable, and important. She was so accommodating to my unique situation and deadline, making sure everything lined up on their end to match what I needed. She never pushed anything on me, explained the basics of diamonds to me, and helped me find something within my admittedly low price range without a hint of condescension.The rest of the staff somehow knew my face and my situation the next time I went in to pick up the ring, and again to get it sized, even though they werent the ones who directly helped me. This store really seems to care about and value each individual customer.I will definitely think of this place first the next time I have any jewelry needs. I very highly recommend Jacob Matthew Jewelers to anyone! Youll have a hard time finding customer service like this elsewhere.Thank you, Tammy & co!
My Fiance purchased my ring here since he was determined not to go to a chain and what an amazing experience it has been. They sized my ring until it fit perfectly and they truly have amazing customer service. We plan to purchase our wedding bands here as well. I would recommend them to anyone looking to get treated as a person and not just a sale. :) Thanks again!
Service was exceptional here. Although I was helped by Alisa, the other saleswomen also assisted. They were not pushy at all. I honestly did not know what I wanted, but they asked a few questions to help point me in the right direction and I purchased an item that I am sure my wife Will love. I plan on returning for next diamond purchase and would suggest it to others when asked.
A wonderful shopping experience. I was looking for Pandora jewelry and the lines at the malls were super long. I was able to walk in and was quickly and politely greeted and serviced. I was in and out with gift wrapping within 15-20 minutes. Best store so far this holiday season!
We had a wonderful experience today at Jacob Matthew Jewelers customizing a wedding ring and a watch for my fiance. The service and selection were perfect!! We highly recommend this jewelry store and staff for repairs and new purchases.
My fiance and I got our rings made custom here. Alyssa was extremely helpful and friendly and worked with us to design exactly the rings we wanted. She also kept us up to date on the rings statuses and progress. Will definitely reccomend to others and use in the future for jewelry needs.
Superb jewelry store!!! I have purchased many beautiful items, and enjoy each piece that I have. Great customer service!! I have had items repaired as well, which includes pearls being restrung. I have had rings dipped in white gold to have my rings beautiful once again. Thanks Tammy and everyone!
Great service here. I’ve had my platinum wedding band repaired here and my family picked out a personalized ring here for Christmas. So impressed with the service and products! I love looking at their wide range of jewelry too - truly something for everyone. This will be my primary jeweler from now on.
Tammy, Alyssa, and the rest of the staff are always super helpful and friendly. Never pushy, they have your best interest in mind. Big selection and beautiful store. Always make you feel special and heard when you walk in.
I have been going to this place since I met my wife. They were still at their old location. They’re really nice and friendly. I started buying Pandora items from them and ended up getting our engagement rings. I have to mention here my wife’s ring that we customized. They helped us drawing it, gave us a 3D ring print, and sent us a short video. The ring was even nicer when it was done. Their prices are better than the other stores that we visited. We recently bought a wedding band for my wife on a flash sale 40% off! Waiting for it to get resized.
Tammy and staff are amazing! Helped me design a new 20 year anniversary wedding band using all family diamonds. Its amazing. We were treated like we mattered, not just as a credit card! I cannot say enough about them. Thank you to Tammy and her staff.
The customer service is always very friendly. I make sure I buy all my jewelry needs from here. They dont rush you or make you feel pressured. I would recommend this place to anyone
They only place Ill shop for my sparkly stuff. Tammy and team do a great job listening to understand exactly what you are looking for, whether it is a custom piece, watch or out of the case they can fit every budget and every occasion.
I decided to come here for my first purchase of fine jewelry. It was a beautiful showroom, and the thoughtful questions led me to find two charming pieces in exactly my budget. I am so grateful and highly recommend going here for your jewelry needs. Kind, knowledgeable, experts with quality, beautiful jewelry. A true gem of a store.
Tammy and her team know jewelry tremendously well and have a great selection and no-pressure approach... but beyond that, they know how to take care of their customers and how to be an uplifting part of the local community. I wish every store was like Jacob Matthew, and I would refer them to anyone.
Best jewelry store around and even better service!
Excellent customer service! The owner is kind, and trustworthy! The jeweler is absolutely great, and he did top notch work for me. This is absolutely my new store for years to come!
Very welcoming and caring staff members that are more than willing to help with all your jewelry needs. also made me feel like an individual other than just another customer.
I went in to Jacob Matthews knowing exactly what I needed to buy. The Pandora selection was stocked with all new items and plenty of choices. Everyone was very helpful in putting the birthday gift together for me, beautifully gift-wrapped. I love that this jewelry store is family owned and in our community. Such a personal touch.
Love my engagement ring from Jacob Matthews. They didn’t have the specific Gabriel & Co. ring I wanted but they ordered the sample for me to be able to try. Which I loved and my fiancé ordered. Great customer service and I would highly recommend them!
Incredible service. Great jewelry. Def recommend!
You couldnt ask for a better jewelry store. It is like walking into Cheers...they remember your name and address you by name when you walk in. They have a great selection, great staff, and never have been pressured when I go in. I have bought jewelry, had things repaired and have had links removed from a watch band. It is the jewelry store that you need to go to for your jewelry needs/wants.
I went in for appraisal of my wifes rings. Service was very friendly. The appraisal was done quickly and very detailed. I would recommend Jacob Matthew Jewelers to anyone looking for jewelry or appraisals in Canton or surrounding area.
Absolutely best customer experience, and customer service I have received from any jeweler. The staff doesnt not pressure you and is very helpful and knowledgeable. I would recommend this jeweler to anyone for all jewelry purchases. Thanks Alyssa, Tammy, and Todd!
Outstanding Jeweler! I had bought/ordered my engagement ring here last year August and Alisia was extremely helpful throughout the whole process. The entire staff was (and has been) outstanding. They REALLY went out of their way to make sure everything went well. Not only was the engagement ring perfect, but they also offered to engrave it for free. Tammy helped me setup an insurance policy through Jewelers Mutual as well (even called on her personal cell phone and finished much of the process). My situation was a little complicated since my Fiance lived in Canada, but they helped me get an insurance policy setup for her to ensure her ring would be covered (even internationally).A few cool perks like...when I picked up the engagement ring, they also gave me a nice givebasket with wine and wine glasses. Super nice gesture! They also sent a personalized Thank-You card a week or two later, hand written. They GENUINELY care about you and what youre looking for.Keywords to describe this jeweler and their staff:GenuineHonestSincereLooking out for your best interests (they even told me they are having a deal next week, and not to buy this now, if you come back next week you can save on costs).Comfortable (They always make you feel welcome and comfortable there)Patient (I never felt rushed in any way)They dont try to SELL you on their jewelery. They are just there to help. Ive been to so many jewelers who are desperate to make a sale and are pushy in the process -- not at all the case here.My wife and I also purchased our wedding bands here just 4 weeks ago -- Incredible deal and same experience! Was my wifes first time visiting their store and she said everyone was so nice, comforting, she felt so comfortable and wants to go back to buy other jewelery. She said buying from Jacob Matthews made her feel like she was making a safe purchase (just how they are -- you know you are covered, not being ripped off, and that they will always take care of you).10-Star rating for this jeweler and their incredible staff! Keep up the great work Tammy, Alisia, and everyone else there! My wifes engagement ring + wedding band, and my wedding band -- are all from Jacob Matthews and we are still so happy to this day.
I was standing out in the cold waiting for a ride, having an absolute horrid day. The staff there invited me inside and made some hot cocoa for me, making feel completely comfortable. Another time I went in to buy jewelry cleaner and had the same wonderful experience, inviting and willing to help you find exactly what you need. Great place!
Kind and generous ladies assisted me today. I needed a bracelet cleaned and it was done for no charge - THANK YOU. I will return to this jewelry store.
Whether you are a novice or a jewelry buying veteran, Jacob Matthew Jewlers is absolutely great. You will experience a comfortable and professional environment with approachable staff to meet you where you are and help you with your specific needs. They have a great selection and they also do repairs. My experience could not have been better!
Great service and great value. My wife loves everything I purchase from them. Of course it helps that she went in before and created a wish list to help me out. LOL. Tammy and Alyssa couldnt be more helpful
This place make me want to go back every day just because I live right up the street! My jeweler was very attentive and communicated with me even through text til I actually made it to the store. I will be back when I need anything else or just to pick out nice gifts for other people!
Awesome down to earth customer service from people with a lot of class. Thank you
Jacob Mathew Jewelers is one of the finest examples of how to succeed as a small business. Great selection, outstanding service, and a wide variety of pricing makes it my go to store for any of my sentiment expression needs.
Tammy and her staff are absolutely top-notch! Very knowledgeable experts in their craft incredibly accommodating and the show room is spectacular!! there’s no one better than Jacob Matthew Jewelers!
We have been here a total of 4 times, for repairs and the purchase of new jewelry. I can’t say enough about the quality of the merchandise and the expertise of the staff. They were patient and were not pushy with us. I would highly recommend this store and will continue to shop here.
I wanted to do something special for my wife. So I went to Jacob Matthews Jewelers and pitched them my idea to give my wife a bracelet with all 10 grandkids on it. I didnt like the catalog children so I drew a picture of what I was looking for. Tammi my sales person then showed my drawing to Fernando the Jeweler and off it went . They had to cast 3 boys and 7 girls in Sterling silver . Each one had their own birth stones and the year they were born .The details were amazing!! Thank you JMJ for all of your efforts ! My wife loved it. You get 5 stars in my book😁
Loved finding a very special present at Jacob Matthew Jewelers. Alyssa was lovely and very patient showing so many cute options. Im sure this will be a very meaningful gift that will last a lifetime.
This was my first experience at Jacob Matthew Jewelers. The staff was very helpful and generous with their time. Great selection of product to choose from. I will certainly return for future jewelry needs.
I’ve been coming here for years and I love them! Friendliest staff and they always take such great care of my jewelry!
Been shopping here for 3 years. Tammy and her team make it easy to shop and buy the best jewelry in town. Will be back to see them again. Thank you of all you do.
Tammy, Chris and the entire staff are so friendly and helpful. They make it so easy to shop for gifts. Excellent repair and cleaning services in addition to a great selection of watches too.
Met with Tammie and Brian and both were wonderful people and great customer service. Helped me design the ring exactly how I needed it. Ive went to several other places and this experience was top notch. Thank u all again for everything.
Genuinely good customer service. The consultants speaks nicely, provides real down to earth advise. I am so glad I found a local reasonably priced jewelry store and repair shop.
Tammy and her team are fantastic! Super helpful, expert knowledge and understand how to give a customer the product they want! I would highly recommend Jacob Matthew Jewelers!
All the employees here are super helpful and beyond nice. Good selection of pandora and different gemstone jewelery. They have great sales and a large selection of engagement/wedding bands as well. Never felt pressured to buy.
A wonderful gem in Canton. The staff is helpful, knowledgeable and attentive. They will help you find something for every occasion and price. If you don’t see it, they can design something specifically for you! The showroom is absolutely beautiful. Check them out. They will become your go to jewelers.
I am from out of state and Kristen did a wonderful job helping me with a repair on a watch that was a gift and very important to me . This is a fine jewelry store and maintains the highest standards of excellence. Thanks to all!!
We will be customers for life. The staff is lovely, specifically Alyssa is fantastic! Anything we come in for whether it is a purchase or just a cleaning we are treated so wonderfully! I would recommend to anyone!
Alyssa was extremely helpful, as always. Tammy you have a great team. Love my new earrings!
I had a ring repaired by Jacob Matthew Jewelers. They were friendly and efficient when I dropped the ring off and when I picked it up. My wife is so happy with the repair! Thank you!
I had a ring resized and I am very satisfied with their service and how quickly they did it. Its a beautiful store.
Amazing store! AMAZING staff and customer service Awesome jewelry! Every time I enter this store, I am greeted and treated like family. I always find something new that catches my hearts desire.
This place is amazing! The owner and staff Are always so welcoming and remember me by name, which is really impressive. My wife and i continue to go here for all of our jewelry!
Jacob Matthew jewelers is always so helpful and the staff is great to work with. I didnt know exactly what I wanted and tammy helped me put together a few very nice pieces that match my dress. Thank you.
Tammy and her staff are always welcoming. Our last visit was to pick up a custom made cross to misplace one my wife misplaced. They did a great job!
The staff here was wonderful. They were polite and patient with me while I was picking out a wedding band. I highly recommend this place to anyone searching for their jewelry!
Great staff and a great Jeweler. I’ve been purchasing jewelry here for years. Always a pleasant experience!!!
I brought my wedding ring in to have some work done on it and was over joyed to see how great it looked when I got it back! Wonderful business, I will certainly recommend it to others and do shopping there in the future!!
Amazing place!!! Their staff is so helpful and kind, they will help you find anything you could imagine and if they dont have it they will make it! So glad we went there to look for wedding bands, will definitely being going back for any future jewelry needs!!! Highly recommend!
I walked in and immediately was welcomed by a great staff. My experience throughout was very pleasant and I would recommend this place to anyone! Also, they have a great inventory and great prices. I would never set foot in the big chain places again. Ill be back in the future.
Awesome service!! Very professional, helpful, and dont hover over you. Got my fiances wedding band custom made and it was ready in 1 day!!! Definitely recommend!
This place is amazing. The staff is super friendly and super helpful. My fiance got my engagement ring custom made here and they did an AMAZING job! Highly recommended!
Took my watch there to get resized. It needed two links to be removed. They were only able to remove one link so the watch still did not fit right. However, despite not being able to do what I asked them they still charged me the full price. In my opinion, if you cant get the job done you should not charge your customer the full price. It is bad customer service.
Awesome selection of jewelry. Oxi Fresh of Novi higly recommends Jacobs Jewelers. Great customer service. They take into consideration what the customer needs and wants.
Excellent store, excellant people and excellant pricing. You visit and buy here you will not want or need to go anywhere else again for jewelry.
Always have the best experience shopping here. Best customer service, always pleasant, helpful and knowledgeable. Will not shop for Jewelry anywhere else. They also have an outstanding Pandora selection.
For the retirement of our Chief Nurse Executive at Michigan Medicine, a group of 11 people decided to get her a Pandora bracelet. The staff at JM offered options and put together samples until all of the group was satisfied. When I went to pick it up (on short notice to JM) it was ready and beautifully wrapped. The staff are all friendly and eager to find just the right pieces.
Thanks to Todd and his expertise, my reimagined wedding ring turned out to be a spectacular piece that I love even more. Would recommend him or Sharon for any jewelry redesign or repair.
All star service. Great selection!Tammy and her staff are well informed, no pressure, great prices. Why go anywhere else?
Top notch customer service from Melissa and staff. Large selection with unique designs. I was delighted with my new purchase!!
Very friendly and helpful! They were able to engrave my piece exactly how I wanted it!
Tammy was great. She was so helpful and knowledgeable, and she made our experience of getting an engagement ring so pleasant. Wonderful place.
Service is amazing. So impressed
Always a warm welcome anytime I have stepped through the doors. The staff is knowledgeable and helpful. Jacob Matthew is our Jeweler.
My experience at Jacob Matthew was phenomenal! The store is gorgeous, the merchandise is gorgeous and they did a fantastic job of helping me find a very special gift for a very special occasion!
They were very helpful and very kind they answered all my questions. I would definitely recommend going there. I will return again
Nice showroom, excellent service. I am really pleased with my purchase. I think I bought nice earrings for a great price.
I love Jacob Matthew Jewelers!! Everyone is so friendly and nice. They always help me find what I am looking for in my budget 😍!!! 💍💍 You will not be disappointed!!
I went there today and I’ve been telling everyone I see about this place! The staff are phenomenal! Me and my wife got assisted by Tammy what a professional! Definitely a recommended place!Thanks Tammy!
Left a 40 year old ring to be resized for my daughter. It was beautifully done and looked brand new when I picked it up. Very pleased with the work!
I’m pretty clueless when it comes to jewelry. The sales ladies were very helpful and patient. No pressure. Thanks so much.
Tammy and her staff are always first class! They care about their clients and the community. They will always have our business .
Helpful, friendly staff and beautiful jewelry. So happy with the design for my new ring!
We picked out our wedding bands here. My fiancée and I had a great experience here compared to the stores at the Twelve Oaks Mall. They also have a terrific staff!
I have bought jewelry and had jewelry repaired at Jacob Matthew Jewelers. The staff there is friendly and helpful. Highly recommended!
Matthew-Jacob Jewelers is our go-to Jewelry store...always helpful, knowledgeable and friendly. A jewelry store you can trust!!!
They are knowledgeable, professional, but must importantly they offer a personal touch. A wonderful place to do business with. Highly recommend 👍
The staff is very knowledgeable about the items they offer. They taught me a lot without assuming I have the expertise they do. I felt comfortable and appreciated.
Tami is wonderful and super knowledgeable. Brought in a picture of a necklace and they found what I was looking for in my price range.
Everyone working at Jacob Matthew Jewelers is very friendly, helpful and a joy to visit! They are the only place I go for my jewelery needs!
Helpful, friendly, great sale! Cant wait to wear my new ring!
Tammy was super helpful and her customer service skills are superlative! Found exactly what I was looking for! Thank you Tammy and Jacob Matthew Jewelers!
Amazing experience thank you Tammy and all of the staff at Jacob Matthew Jewelers! Highly recommend!
Friendly, knowledgeable and courteous staff fixed my ring at a reasonable price when others said they could not.They habe definitely earned my future business.
The staff is always so helpful and they have such beautiful jewelry. Always a pleasure shopping here!
Everyone is so friendly and helpful. I decided to redesign my old ring setting and upgrade it. Can’t wait to see my ring finished!
Great place. Got my watch band size. Price was 10 dollars. Good price. They where really nice. Will be back again.
Always friendly and enjoyable experience!
I am extremely happy with Kristin our sales person, the selection and quality of the item we purchased.not to mention the price. Will be going there first for any future purchases.
Always kind, courteous kind and helpful. Always wrap presents beautifully. The best jewelry store around!
Great place to go for you hate the big jewelry stores and the non personal service. Nice store, great people. My wifes.second home..lol
Awesome service! Patient while you look and pick your items. Feels like going to visit friends!
Beautiful job repairing my wedding ring! Nicest people there
I love this store! Everyone is so helpful and kind..sign up for their newsletter so you dont miss any of their special events.
Beautiful jewelry, excellent service.
I took my jewelry here to be cleaned. The staff was very professional, conversational, and efficient. Thanks Brian!
Very friendly, timely and professional. Did my appraisal within 24 hours, no hassel
The service is fast and courteous. I trust JMJ with our jewelry!
Best jewelry store ever! Great customer service
Friendly, informative, helpful staff, and BEAUTIFUL jewelry selections, all at Jacob Matthew Jewelers, Inc.
Went in to have a watch-sized was greeted greatly work was done quickly and the price was reasonable
Top Notch Service, Beautiful Jewelry, Incredible Selection, and expert owner and staff!
Friendly and supportive staff.
Great staff, and if they dont have what you are looking for, they have catalogs
Great customer service..the staff was very nice,polite,and patient with me.I will continue to shop with JM
Love this place & Tammy is awesome, she always takes good care of us
Beautiful store. Outstanding selection. Knowledgeable friendly staff. Great experience!
They fixed my wifes wedding ring and made it look like the day I gave it to her.
Great customer service and beautiful jewelry selections!
Top down professionals here. Great experience!
Our first experience with Jacob Mathews Jewelers was great!
Everyone is so friendly and helpful. They always make me feel special.
Everyone was very professional and there was no pressure at all. Alyssa was very helpful
Always the best service. They have a great selection and the remember you.
Amazing service, personable staff. My go to jeweler!
Very pleasant owner who will do whatever it takes to get you what you want
Great customer service! The staff is always so friendly and helpful!
Wonderful quality, service and price! Highly recommend
Love Jacob Matthew Jewelers. Everyone is always attentive & helpful.
Great selection friendly staff always know what exactly youre looking for
We LOVE them!! They are so helpful :)
Great store and staff. Quality items.
Excellent staff. Will always shop there
Excellent customer service. Every time.
Beautiful store, wonderful selection, and amazing staff.
Love this store... People are wonderful,
Great atmosphere, no pressure, Highly recommend.
Super nice staff. Christina is the best.
Okay service, kinda pushy saleswomen, and over-priced
Great experience with top notch service.
Love the staff. Love the location. Love the jewelry.
Very friendly and professional. Great atmosphere.
Great customer service and staff
Very friendly.
Super nice people.
Purchased gift for my wife!
Very friendly and helpful staff!
Very nice jewelry and attention
They are so nice and helpful.
Extended hours for holidays until 8pm
Very pleasant experience.
Good jewelry store
Always wonderful!
Elegant, friendly.
Friendly
Total reviews rating 4.9
186 Reviews for Jacob Matthew Jewelers, Inc 2023:
Review №1
2022-07-02Great family run local jewelry shop. The owners go above and beyond to provide excellent service. I went there for a very special occasion and was able to custom design my piece and have it made in less than a week! The prices were very very fair and the quality of the custom work is top notch!! They have a very nice showroom with a lot of inventory. They are a dealer for Reactor watches - there are very few spots to see these in person. I had several fantastic experiences and will be back again soon.
Review №2
2022-07-27I had a very good experience at this jeweler. Friendly staff and fair pricing. The Opal bracelet was a big hit with my wife. She loved the coloring and it fit perfectly.
Review №3
2022-05-03The team members were amazing! So nice. They answered my questions and didnt make me feel like I was expected to buy something.While there, tho, I did find out my wedding ring, of many years, needed to be cleaned and repaired. It took just a matter of a few days and cost of repair was quite minimal for what had to be done. When I picked up my ring it was amazing...looked like brand new out of the store for the first time.I was VERY impressed with the service I received. I have done business with this store before, although it had been awhile. I cant recommend Jacob Matthew Jewelers enough.
Review №4
2022-06-22I bought my Fiancés custom made engagement ring from the great staff here. They were extremely professional, provided great guidance on the design process and recommendations to make it better. They were also super informative about the different options available and never felt pressured to buy from them.We will definitely be back to purchase wedding bands and any future jewelry needs!
Review №5
2022-01-21Tammy, Alyssa, and the whole crew are the sweetest, most supportive people Ive met! I had a terrible time finding a place for my wedding band, and JM went above and beyond to make sure I felt comfortable, not pressured, and answered all my questions. They made a custom ring for my engagement ring, and have become my go-to jewelers for family heirlooms, custom designs, and all my jewelry questions. Cannot recommend them enough!
Review №6
2022-06-25The staff is courteous and helpful. I have had a ring designed, another resized and refurbished, and now a replacement of a missing stone. Each time Ive been in the store has been an excellent experience. I highly recommend Jacob Matthew Jewelers!
Review №7
2022-08-29Tammy has always been amazing to work with! From the time we designed our rings, she was helpful and knowledgeable. I could not have asked for a better experience.
Review №8
2022-09-13Alyssa and Melissa took good care of me. Great customer service! I highly recommend coming here!
Review №9
2019-09-10I could not be more pleased with my experience of using Jacob Matthew Jewelers. They have a very wonderful selection and competitive pricing but what far and away stands out is their customer service. I worked primarily with Tammy and Bryan, but the whole staff is amazing. I am pretty young and definitely did not know what I was doing when I first walked in the store. But they so patiently worked with me and I was able to propose to my fiancée with a beautiful ring that suited her perfectly. Already they’ve been great in maintaining a relationship with us and ensuring we are continuing to be happy, from fixing a minor problem to cleaning the ring anytime. Really so glad I chose Jacob Matthew Jewelers for this momentous purchase. Highly recommend them! :)
Review №10
2022-02-19I love shopping for my jewelry here! Everyone is so nice but I particularly like the owner because I’ve always gotten her and she’s very nice and knowledgeable! I’m from out of town but my son and daughter in law go here too.