Jaguar Land Rover Carlsbad
Address: 5334 Paseo Del Norte, Carlsbad, CA 92008, United States
Phone: +1 760-494-5600
Services: From the business: Identifies as women-owned,
Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car hire, Car wash, Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Phone: +1 760-494-5600
Services: From the business: Identifies as women-owned,
Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car hire, Car wash, Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,
Category: Auto repair shop, Auto parts store, Car dealer, Car finance and loan company, Car repair and maintenance service, Jaguar dealer, Land Rover dealer, Used car dealer
Rating: 4.6
Site: https://jaguarlandrovercarlsbad.com/
Worktime:
Rating: 4.6
Site: https://jaguarlandrovercarlsbad.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 8 AM–6 PM |
| Tuesday | 8 AM–6 PM |
| Wednesday | 8 AM–6 PM |
| Thursday | 8 AM–6 PM |
| Friday | 8 AM–6 PM |
| Saturday | 9 AM–6 PM |
| Sunday | 9 AM–6 PM |
Name: J**** D****
Date: 2024-06-25 19:07:26
Rating: 1
Comment: I bought my vehicle from this location about a year and a half ago. I have been to this location almost on a monthly basis for issues that are wrong with the vehicle Which is never ending at this point as my vehicle is currently back in the shop. My normal service provider is Miguel who has somewhat made my experience with this location a little bit better. I am beyond upset at how my service appointment just went and I do not like the customer service or the way I was talked to. If you are looking to purchase a vehicle, DO NOT come to this location because I promise you, you will fully regret it! I have thought about writing a review with everything I have went through for the last year and a half with this vehicle, but I haven’t so that shows you that today my experience was beyond terrible, and I am highly disappointed!
Name: C**** M********
Date: 2024-06-18 17:34:03
Rating: 5
Comment: Just my second time going to this dealership for service and was agian very happy with the amazing customer service. My service advisor worked with me & put me at ease making sure everything was taken care of. I highly recommend this dealership.
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Name: T****** T***
Date: 2024-06-18 02:41:48
Rating: 5
Comment: I am always happy when I take my Defender here.. Matt and Eric and now Hayley are all so helpful and don’t push things I don’t need. Thank you so so much!!
Name: J**** B*******
Date: 2024-06-17 17:23:53
Rating: 5
Comment: I like my new rep did a great job thank God Manny isn’t there anymore
Name: W***** M******
Date: 2024-06-15 12:45:31
Rating: 5
Comment: Customer service was excellent, very quick and hassle free to get a loaner. Communication is awesome getting a text message with updates.
Name: R****** M*********
Date: 2024-06-13 16:08:05
Rating: 5
Comment: Kevin at Land Rover Carlsbad is a joy to work with. Very knowledgeable, not pushy, and got the job done in a timely manner. Id recommend both Kevin and this dealership to anyone interested in buying a land rover.
Name: J***** C
Date: 2024-06-12 17:19:21
Rating: 5
Comment: Came into the dealership for a service and Eric Trevino was extremely helpful, knowledgeable and very efficient. I had some other questions about my car and he very carefully and methodically explained everything I needed to know. I really appreciate everyone that works here, the experience is always easy, comfortable, professional and very thorough. Will continue using this dealership.
Name: G*** R*******
Date: 2024-06-12 17:15:10
Rating: 5
Comment: Service team members Hayley J, Eric T and Tom W… heroics unsurpassed. A bumpy ride to Carlsbad but safe and smooth return to Idaho. Thank you all.
Name: L*** S******
Date: 2024-06-05 19:14:04
Rating: 5
Comment: I highly recommend working with Kent Carruthers. From the moment I walked in the door to when I drove off the lot in our 2024 Defender, Kent was an incredible pleasure to work with. Hes incredibly knowledgeable, sincere, and the utmost professional. Its the little things for me--providing me with details about the vehicle I didnt otherwise know, offering to drive me to the roof to look at a vehicle that had just arrived (I opted to walk but appreciated the courtesy) to taking the time to help me set up the vehicles app after the purchase was finalized. If you are looking for a new Land Rover, Kent is definitely who you should ask for! Hes the best!
Name: J******
Date: 2024-06-04 22:37:01
Rating: 5
Comment: My fifth car purchased off that Hoehn dealership location. My salesman Don was fantastic to deal with.
Name: E***** S*****
Date: 2024-06-02 05:25:55
Rating: 5
Comment: My service advisor Miguel was so easy to work with. The whole process was efficient and easy! Highly recommend for your service needs.
Name: D***** S******
Date: 2024-05-29 17:27:44
Rating: 5
Comment: I had a great experience at Jaguar Land Rover Carlsbad. It was easy to make a service appointment and they took me on time and provided me with a loaner car. My service provider was very friendly and explained everything Landrover was going to check on my car. The communication about my car was amazing. Detailed video and explanations about everything they serviced and anything they found that needed to be fixed. My car was ready in a timely manner and washed and ready when I came to pick it up. Amazing service!
Name: K****** B*****
Date: 2024-05-20 12:23:02
Rating: 5
Comment: A great experience working with Nathan, Rob and Natalie at Land Rover Carlsbad to purchase my new Defender. Highly recommend them to buy your new car!
Name: L*** P*******
Date: 2024-05-16 17:03:14
Rating: 4
Comment: This sunshade was replaced successfully. However, I noticed new scratches on the passenger side center console. I had a plastic protector covering it which was not damaged so Im not sure how it was scratched as it was the first time I noticed it. If it wasnt scratch during the replacement then I must have purchased the car with it and did not notice it.
Name: J****** S******
Date: 2024-05-16 16:52:01
Rating: 5
Comment: Recently took my LR4 for a system fault light & I worked with Matt Van Ness. He is always great to work with! He provides information in great detail, personable, & provides recommendations that apply to your specific needs and transparent on costs. Although I only bring my LR4 here only for major issues... I know we will be taken care of.
Name: M**** S********
Date: 2024-05-15 17:11:03
Rating: 4
Comment: It’s always convenient to go to the dealership they give you a loaner and make it easy during the process. However, this time it took them three times to figure out the problem electrical in my car and finally changed out the computer boards and modules which seem to fix the problem, it could’ve been done the first time around but the third that’s why they don’t get five stars this time
Name: l* c*****
Date: 2024-05-09 16:45:19
Rating: 5
Comment: J Land Rover Carlsbad !!!! Great dealership with tons of vehicles to test drive as well as great customer service !!! easy and quick to purchase my new Defender ! thx Tony
Name: R***** M******
Date: 2024-05-06 17:06:42
Rating: 5
Comment: Each time I come to Jaguar Land Rover Carlsbad, I received the most excellent experience with everybody. everyone is very helpful and courteous.
Name: j*** l****
Date: 2024-05-01 22:47:13
Rating: 5
Comment: I was helping my sister refinance her lease to own Range Rover and we were helped by the most amazing sales man Kent. He went above and beyond to make sure that there were no hiccups or issues in signing over the car or paper work, and even made sure that everything that could possibly be done ahead of time was done! If you are ever looking for someone to sell you a Range Rover (or Jaguar) Kent is your person! I will definitely use him for all my future Range Rover purchases and needs!!
Name: G*** M******
Date: 2024-04-28 15:38:10
Rating: 5
Comment: Want to update this after a few visits and many changes here. My past couple of service visits have been flawless and I wanted to thank Eric Trevino and everyone in the service department for the attention to detail!
Name: S********
Date: 2024-04-24 17:43:07
Rating: 5
Comment: I absolutely love this dealership! Their new facility is fantastic! Their service department is top-notch, and we are grateful to work with Miguel, who is a committed professional with a tremendous level of dedication to his customers!
Name: A***** M*****
Date: 2024-04-23 23:10:16
Rating: 1
Comment: WORST SERVICE EVER!!!!SO Shady and they broke a part on my car and sent me home with it!!You dont expect this level of care when you have spent so much already..
Name: J****** F*******
Date: 2024-04-18 04:32:45
Rating: 5
Comment: The staff is always friendly, professional and courteous. Eric is an excellent advisor and is dedicated to making sure the customer is always satisfied.
Name: A****** H O***** J*
Date: 2024-04-11 17:24:17
Rating: 1
Comment: I am sorry to say that my recent experience in regard to my Jaguar is not favorable. I took my Jagaur to have the brakes checked because they seemed like they were vibrating.I was told that I needed Rotors and Brake Pads all around.I took it to another mecanic and they agreed that my front Rotors were no good, but my back Rotors were in good shape as well as all my Brake Pads were also in good shape.They replaced the Front Rotors, and problem solved.On another note, I took my Range Rover Autobiography to get serviced.When I picked it up at the end of the day, I drive it from your facility in Carlsbad to my house in Valley Center, about a 30 mile drive.I parked in my garage and I smelled something, I looked around and noticed there was fluid dripping from my car.I called and informed your personnel what happened.To their credit they sent a Tow truck out, actually three tow trucks because the 2 first ones did not know how to put it in neutral manually because they were instructed not to turn the car on.I was never really told what happened, but I suspect someone did not tighten a nut or bolt.
Name: S*** O********
Date: 2024-04-11 01:27:24
Rating: 5
Comment: As always, Land Rover Carlsbad took great care of me. I brought in my F-Pace and by the end of the day had received a very professional, short video from the service technician going over his findings on my vehicle. My service advisor, Matt Van Ness has been great too. I feel like they always treat me well and value my business at Land Rover Carlsbad.
Name: E*** F****
Date: 2024-04-10 18:02:46
Rating: 5
Comment: Bought 3 Range Rovers happy with all my vehicles. The service dept is outstanding and ultra accomodating.
Name: D*** F*****
Date: 2024-04-10 14:13:01
Rating: 5
Comment: Matt at Carlsbad has been my service advisor/consultant for my LR4 since I bought it in 2015. The quality of the advice and work done is always top notch. Thorough, but never pressured. Their workmanship and reliability allows me to keep exploring with confidence in my trusted 172kmi LR, across the remote regions of the American Southwest. Thanks, guys!
Name: j*** t****
Date: 2024-04-05 17:05:51
Rating: 5
Comment: Marty is the best service rep I’ve had! He got back to me probably made sure everything was complete and went the extra mile. Don’t let him go.**********Thank you
Name: R** W***
Date: 2024-04-04 23:36:12
Rating: 1
Comment: We recently took our Evoque in for the 6-month service on a Thursday morning. We requested that the intermittent operation of the hand-held remote and finger-touch door opening feature be fixed. Also, we asked that a chip on the hatch door be fixed. When purchasing the car, we paid a $1000 fee to have our paint chips repaired for a year. The car was kept for five days. Upon picking up the ca,r we found that the door problem was not fixed and the chip had been repaired with a touch-up brush. That is not the type of paint repair we expect for $1000.The service person was very courteous but it was difficult to find out what the status of the car was and when it could be picked up. Also, the service people were unaware that we had the warranty on the paint.In summary, the problems we reported were not satisfactorily taken care of and we were without the car for five days. This was a very disappointing first experience with your service department.Ron and Julie Wise
Name: J******* S*******
Date: 2024-04-03 18:20:39
Rating: 3
Comment: My service provider Eric Trevino is always such a pleasure to work with. I come back because of him!My mechanic was horrible. Said many repairs need to be done due to rat chewing. Not one hose was chewed but leaking at the connection. 2 rags found under to hood when I got home. A huge disappointment. I know people have bad days but several thousand dollars worth of repairs that aren’t there!!!
Name: F****** H****
Date: 2024-04-02 17:27:31
Rating: 5
Comment: Great experience as always - they picked up my vehicle & delivered it back to me in great shape. Completed all my service requests and answered all my questions. Unfortunately, I was told Im no longer eligible for valet services after being given this service as an incentive for my initial lease.
Name: V****** W******
Date: 2024-03-31 03:05:51
Rating: 4
Comment: I recently purchased my first Land Rover and besides the car being amazing, the service I received at JLR Carlsbad was top notch! My advisor Matt was very helpful and attentive. The personal attention and service I received outperformed Mercedes and BMW by far! I’m so happy to have a great car and a great place that I know will take good care of it! The only gripe I have is the waiting area is extremely small and uncomfortable. Only 4 people can sit and wait at a time.
Name: P*** J****
Date: 2024-03-26 04:42:19
Rating: 5
Comment: I have been nothing but impressed every since I’ve been taking my vehicle there for service. From the time I pull into the dealership, you can tell it’s a well run organization. The facility is spotless. Every section compliments the next. The people are professional and well-trained, whom represent the company wonderfully.
Name: J***** M****
Date: 2024-03-23 03:49:11
Rating: 5
Comment: Always great service and they go out of their way to help and accommodate your needs. Highly recommended them for all your service and vehicle needs. Left feeling confident my family is very safe in the vehicle we drive. Five star + +
Name: J*** J****
Date: 2024-03-20 04:06:29
Rating: 5
Comment: Service is quick and easy here. The advisors really take care of you!
Name: J****** J******
Date: 2024-03-18 22:37:25
Rating: 5
Comment: Outstanding support, my vehicle was in one day and actually ready the next day. We are extremely satisfied with the Jaguar Land Rover Carlsbad Service.
Name: M*** D**
Date: 2024-03-16 05:06:25
Rating: 5
Comment: I got my car fixed at Land Rover Carlsbad. dealership, I am happy with the mechanical service. I also had my car detailed, overall was satisfactory detailing, just one are of my concern was not corrected as expected. The service advisor Martin was very honest and provided great feedback and support. Overall very good experience!. Thank you!
Name: J******** S*** C***
Date: 2024-03-05 01:42:07
Rating: 5
Comment: I’ve been beyond happy with the service at Jaguar Land Rover Carlsbad. Matt is the gentleman that helped me and I wanted to show my gratitude with this five star review. My Range Rover is also the best vehicle I have ever owned. Five stars across-the-board!!
Name: a***** l****
Date: 2024-02-25 21:52:32
Rating: 5
Comment: I was warmly greeted and treated very well at this dealership. I would recommend it to anyone very professional, and accommodating.They did good work, and have a very good system of explaining it what is needed and recommended.
Name: J**** R*
Date: 2024-02-23 23:44:58
Rating: 5
Comment: I took my car to Jaguar and Range Rover of Carlsbad for service due to a problem my Range Rover sport had and I am very satisfied with this agency because they are very friendly and professional. My car turned out perfectly, thanks guys.
Name: R**** M*****
Date: 2024-02-23 17:19:01
Rating: 5
Comment: I had a good experience this time. I dropped my car off to be checked out since a light had come on. My service advisor Eric was great! He kept me informed the whole time my care was there and was so nice. I will be requesting him again when I go back. I did not have a good experience the prior time I was there with a different vehicle, so I was very pleased with everything this time. I would recommend this facility.
Name: S***** M******
Date: 2024-02-22 18:04:50
Rating: 5
Comment: Thank you for a great service experience from drop-off to delivery. Much appreciated!
Name: V****** D*****
Date: 2024-02-22 00:16:56
Rating: 5
Comment: Marty and the crew at Land Rover were all extremely professional and helpful. Marty went above and beyond to make sure I was taken care of and explained every detail of my inspection to me. I highly recommend coming here for any of your Land Rover service needs!
Name: E******** B*****
Date: 2024-02-20 23:18:34
Rating: 5
Comment: Eric is amazing!! Every time I have a question or problem he is so helpful.
Name: H**** B*****
Date: 2024-02-19 18:13:55
Rating: 5
Comment: I always receive great customer service at Jaguar Land Rover Carlsbad. And when I drive away, I feel confident that my car will run smoothly for another 10 thousand miles.
Name: T*** O*******
Date: 2024-02-16 21:43:30
Rating: 5
Comment: I can’t say enough good things about this dealership, 10/10 car buying experience today! Everyone is friendly, professional and HONEST! Don Cross and his sales manager Erik played no games with the sales price, they were very transparent. When I got to the finance off I was ready to protect the deal I just made with Don but John was just as honest and I didn’t even have to protect the deal. All around great team here!
Name: J*** L*******
Date: 2024-02-14 19:45:55
Rating: 5
Comment: Just moved in from out of state. They got me in super fast and went above and beyond my expectations. Martin was on top of my first visit, knowing that I needed a recall service before I even knew it. This will definitely be my new dealership from now on.
Name: M**** D********
Date: 2024-02-13 18:43:11
Rating: 5
Comment: Martin our service advisor was fantastic. Got our car in and had it repaired very quickly. His professionalism is exceptional .Thanks again
Name: H***** A***
Date: 2024-02-06 14:49:13
Rating: 5
Comment: Best experience with Range Rover service I have ever experienced. Eric in service addressed all of my concerns and his communication was great regarding the status/updates of my vehicle. Couldn’t be happier with this experience. Worth the extra time to drive to Carlsbad from Point Loma!
Name: M***** S******* R***
Date: 2024-02-03 18:08:42
Rating: 5
Comment: Amazing experience at JLR Carlsbad. Great customer service, we were able to Buy our car online and just went there to trade in and pick up the new one. Special thanks to Don for making everything easier🤗
Name: R* F******
Date: 2024-02-03 00:11:49
Rating: 1
Comment: Brought my Evoque twice to the dealership because I have been receiving a message that my battery is low. Dealer said both times that the issue was not with the battery but the software just needed to get updated. Nothing was done and I am still receiving the message. My car has only 8,500 miles.
Name: j*** b****
Date: 2024-01-25 16:37:05
Rating: 5
Comment: Can’t praise this dealership enough. Lori. You made this so easy. Best service I have received in a long time. Shout out to Lori and her team.
Name: F******* A********
Date: 2024-01-20 05:11:57
Rating: 5
Comment: My husband and I just bought a Velar today and we had such a great experience with Nathan. He’s personable, friendly and overall a very good salesperson. He was able to get me the best deal while being respectful and honest. This was one of the best experiences I’ve ever had at a car dealership. Thank you so much, Nathan!
Name: J***** K*****
Date: 2024-01-19 20:23:35
Rating: 5
Comment: I have had terrible past experiences with Land Rover service, but Land Rover Carlsbad bad has been nothing but amazing! Throughly impressed with the quality of work from the service department and the representatives!!
Name: H** R***
Date: 2024-01-18 21:36:04
Rating: 5
Comment: Excellent service, very professional. Only issue is they are very busy so takes a while to get an appointment.
Name: J*** R*****
Date: 2024-01-17 18:06:09
Rating: 5
Comment: Prompt, professional help to get my warning light sorted out. Nice to work with a dealership that has Land Rover enthusiasts. Thx!
Name: K****** C******
Date: 2023-12-29 00:14:00
Rating: 5
Comment: Eric has always provided us great service. He has been our go to person for the past six years we owned our Discovery. Highly recommend Land Rover and Eric.
Name: T****** T***
Date: 2023-12-25 22:46:33
Rating: 5
Comment: Matt is always so helpful and I appreciate all he does! I love my Defender!
Name: S***** G*****
Date: 2023-12-22 19:13:38
Rating: 5
Comment: If I could give 5 million stars I would! Matthew Van Ness is absolutely the best service rep I have ever worked with. He takes such good care of me. And everyone that I engage with while there is extremely helpful and courteous.
Name: A***** A******
Date: 2023-12-19 06:44:41
Rating: 2
Comment: This review is not for the car it’s self, it is strictly for the “Packages” offered in financing. Be very aware of the terms of the packages. I purchased the brake package and did not understand that it was only valid for 2 years. My brakes are still good after 2 years and do not need replacing so I have wasted the money.As far as the car goes, there have been issues, possibly to many for a new car that cost over 100k but that is all forgotten when you drive it because this engine is a beast.
Name: J*** A******
Date: 2023-12-16 05:28:15
Rating: 5
Comment: Everything was great, super smooth, our older Disco was in the shop so we needed to have the LR4 turned around quickly and it was. Thank you Marty for getting the LR4 out to us quickly. Great job! Wish the price wasnt so high but all seems to be running smooth. Thank you.
Name: D****** F******
Date: 2023-12-15 18:29:32
Rating: 5
Comment: Miguel, a member of the Service Department, was friendly, courteous and very knowledgeable about the different features of my Land Rover that needed attention. I strongly recommend the Jaguar Land Rover Carlsbad Service Department.
Name: C**** M**** S*******
Date: 2023-12-13 05:29:06
Rating: 5
Comment: Had a great experience in having my car serviced here and they took care of everything that needed to be done. Was very happy and pleased with the service.
Name: S** S******
Date: 2023-12-12 20:29:04
Rating: 5
Comment: This dealership is very customer friendly and they try very hard to accomodate you . I have not been disappointed taking my RR there.
Name: H****** d
Date: 2023-12-12 00:18:32
Rating: 1
Comment: Tried to charge me for tire rotation and alignment that should have been done at my regular scheduled maintenance which tells me that it was never done during my maintenance appointment. Put on an old scratched up tire center cap when I came is with all 4 brand new caps. Gave me a loaner car with a significant crack in the windshield and failed to tell me it was pre-existing so I freaked out thinking that I had done it. I’ll be taking my Range Rover to a different dealership for my next maintenance appointment.
Name: D****** L****
Date: 2023-12-05 19:14:17
Rating: 3
Comment: I was not completely satisfied with my visit in fact I was disappointed. First let me say that both Eric and Miguel the gentleman that checked me out provided excellent customer service but I was disappointed in the product that I received. The replacement tire that you provided doesnt match any of the other 3 on the car, which would have been fine if it were an emergency or if I was at Bobs discount tire, but why did I have to wait an additional 4 days for a non matching tire? Secondly when I picked the car up there was a yellow warning light for low battery on the key fob, we assumed the old key fob not the new one you had just programmed, but after we changed the battery in the old one and started and restarted the car and separated the keys and did all the various combinations it turns out that the battery was low in the brand new key fob that I had just purchased from you, I will go ahead and assume that the replacement of the gas tank flange the other item that was completely correctly but based upon the first two items my confidence is definitely shaken. Thank you
Name: M*** M*****
Date: 2023-12-01 18:20:17
Rating: 5
Comment: Excellent customer service! The online reservation system is convenient to use. Everyone is friendly and very helpful. The facility is clean and well organized. Thanks a lot Land Rover Carlsbad.!
Name: A****** C*******
Date: 2023-11-22 18:53:32
Rating: 5
Comment: Hoehn Jaguar Land Rover Carlsbad continues to provide excellent service for my vehicles and my family. I have taken my vehicles to this dealership for the last 7 years. The service and support is outstanding.I recently scheduled an appointment to get the brakes and tires on my Jaguar XF looked at due to a slight noise I was experiencing during rush hour traffic on the freeway.Miguel did an amazing job of taking care of my service request. He was able to effectively listen to my concerns. Once I dropped off my vehicle with Miguel he led me to the next member of the Hoehn team that would assist me.Leah was beyond helpful and expeditious in her assistance in getting my loaner vehicle. Tom and Harry were very helpful and were great ambassadors in greeting me upon arrival and pointing me in the right direction.Upon receiving my video of my vehicle inspection (within 24 hours of the drop-off time) the mechanic team informed me that all brakes and tires looked good and didn’t need any service at this time. The professionalism and honesty was greatly appreciated (as always).Miguel contacted me to let me know that I could pick up my vehicle and he would have it cleaned and ready for me.Miguel and the team’s communication, customer service, and support is second to none. Great team of professionals!
Name: A** B******
Date: 2023-11-17 22:20:19
Rating: 5
Comment: Another outstanding experience at Hoehn JLR! Many thanks to Matt for the excellent customer service experience when my Defender was in for install of new wheels and tires, as well as deployable running boards.
Name: A**** A******
Date: 2023-11-17 18:12:50
Rating: 5
Comment: So impressed with LR Carlsbad! Miguel was an absolute gem to work with. I had called LR San Diego for a problem I had with my certified RR Sport, and they couldn’t get me in for 45 days! My car’s issues were persistent, and when I called the SD location and left several messages, nobody called back. I finally called LR Carlsbad, and I’m so glad I did. They got me in the same day, provided me with a new vehicle loaner, and updated me daily.Miguel takes accountability for his team, provides you with answers, and his services is top notch (delivered my car to my door and I love 30 miles away).I’ll continue to shop and service with LR Carlsbad for all further needs. Thank you for helping me and for the exceptional customer service along the way!
Name: G**** V******
Date: 2023-11-10 19:29:04
Rating: 5
Comment: Marty was great assisting me with getting my windshield replaced. There was confusion with it at 1st because I wasn’t informed it needed to be paid for in advance. However, Marty found another one same day and got it done! Much appreciated.
Name: K*** F*******
Date: 2023-11-08 02:36:52
Rating: 2
Comment: I was quoted one price over the phone for my routine service but it was $400 more when I got there! Then were so many restrictions on the loaner car, I live in a town about 45 miles away where there is no dealership closer to me. There were fees for more than 50 miles in a day, and fees if you can’t pick it up within 4 hours of being notified it’s done (some of us work and can’t just up and leave work to go pick it up within 4 hours and no after hours options). When you pay as much for a vehicle as we did, I wouldn’t have thought there would be so many restrictions and nickle & diming. I was so disappointed by the whole experience
Name: T**************
Date: 2023-11-07 17:22:34
Rating: 5
Comment: Absolutely the best! I have been looking at Land Rover discoveries for a year and a half and when I tell you, I have talked to Land Rover dealerships across the country, I mean it. Carlsbad is hands-down not only the easiest to deal with, but they were pleasant to deal with as well. I live within walking distance to a Land Rover dealership in Ventura county And they wouldn’t negotiate with me at all. Carlsbad staff is super friendly, they negotiated with me, and they made the delivery process so seamless and easy, I will go back to them time and time again.
Name: F*** s****
Date: 2023-11-05 17:27:05
Rating: 5
Comment: Had a recall in my vehicle -2011 RR Sport- after a long back and fourth waiting period for the part I was completely satisfied by the Service Advisor’s service. Overall, a professional friendly dealership!
Name: m*******
Date: 2023-11-03 23:20:34
Rating: 1
Comment: I’ve had a poor experience at the Carlsbad Land Rover service center on two different occasions. I was not given upfront information, two different men I’ve dealt with were rude and unhelpful. My vehicle was not fixed properly the first time and I had to bring it back. All in all a bad experience. We found a local mechanic who is 1/3 the price, honest, and helpful. Save your money, time and sanity and do not go here!
Name: c******* e******
Date: 2023-11-03 17:06:24
Rating: 5
Comment: All of the service professionals are wonderful to work with at this location! Unfortunately my car has been in this shop consistently since owning. It’s beyond belief after spending so much money on a car BUT they at least make it a wonderful experience with great customer service and communication.
Name: R**** C****
Date: 2023-11-01 17:16:09
Rating: 5
Comment: I love this Carlsbad JLR location! I always get exceptional and consistent service here. Marty Edmonds was prompt, professional and communicative as usual. I will definitely be returning for future services!
Name: E****** S**********
Date: 2023-11-01 17:06:22
Rating: 5
Comment: Such a different attitude than the other dealership on Miramar road! Friendly, efficient and kept us updated. Will def use again
Name: O**** R* C******* D******
Date: 2023-10-29 21:22:11
Rating: 5
Comment: Eric and staff were wonderful to work with. If purchasing a new car or servicing your current vehicle, this is the place to go for top notch customer service.
Name: M*** G*******
Date: 2023-10-24 14:20:31
Rating: 1
Comment: Wife dropped off a New Defender, that I purchased here, for a slipping transmission issue. Service Manager stated top her (before even looking at the car) that she must be mistaken. Its probably just her not knowing about driving these cars (she has owned and driver, a Velar, two full sized Range Rovers - Supercharged, an AMG GT Mercedes and a A7 Audi - but apparently to the service manager, she doesnt know). Then after they test drove it, they decided to keep the vehicle, because it was obviously slipping (no apology). Then to make matter worse, she was given a courtesy vehicle and told that if she drives it more than 50 miles, she will have to pay .30 cents per mile, also stated that if her car is done at noon, she has until 5pm to drive the 47 miles to this dealership to pick it up - or will be charged 100.00. No estimate of when it will be done, just sit around and wait.This has GOT to be the worst customer service, EVER. Oh, if your day is going so well, that you feel like you may want to add some frustration to it, ask to speak to Manager Tim Wallace, who is a complete disaster of a manager.
Name: E***** H*****
Date: 2023-10-23 17:06:20
Rating: 5
Comment: Miguel was great to deal with. He communicated well and was able to assist me with a rental car and kept me informed on the replacement of of my windshield. Thank u Miguel!
Name: D**** S****
Date: 2023-10-21 18:08:40
Rating: 4
Comment: My appointment didn’t show when I arrived at dealership. However, Eric made sure to fit my car in within a few days, gave me a new loaner and took care of my car. Pleased with his response and service.
Name: M*** E*******
Date: 2023-10-20 16:03:42
Rating: 1
Comment: Anyone who has read my numerous reviews knows that I dont give out 1-star reviews often, and my experience must be horrendous for me to do so. However, I cannot express enough how terrible this dealership is. I have never been treated so poorly by a car dealership in my life. Their motto is the opposite of the norm--rather than the customer is always right, they approach you with the maxim that the customer is always wrong.My experience has not only guaranteed that I will never go to this dealership again, but has turned me off to the Land Rover brand as a whole. If you want to pay an insane amount for a car then be treated horribly if anything goes wrong with it, then this is the dealership for you.
Name: G******** S******
Date: 2023-10-15 17:27:21
Rating: 5
Comment: Excellent service! Jeff ho was very kind, very knowledgeable and he provided amazing service!The quality of the cars, the cleanness and luxury of the whole dealer place was great!
Name: E***** B****
Date: 2023-10-12 17:15:10
Rating: 5
Comment: Jeff Ho was great. He is a super friendly, low pressure sales professional and it was a pleasure to work with him. Over the past few months Jeff kept me updated on inventory so I was able to find exactly what I wanted. He communicated consistently about incoming inventory and sent me tons of photos. He was super easy to work with and I never felt rushed to make a purchase. In the end, Jeff got me exactly what I wanted.
Name: V******* M*******
Date: 2023-10-05 18:04:28
Rating: 5
Comment: I came in to have my coolant top off in my Velar only to find out it had a leak in the hose and I need to be in San Diego within the hour.Marty was amazing at handling the situation. He couldn’t put in a loaner, but made the arrangements to get me a rental and told me my car would be done the next morning. I was please with the quick service he provided. I’m
Name: K******* H***
Date: 2023-10-05 15:03:36
Rating: 5
Comment: I have enjoyed excellent service at this dealer. They make taking care of my i-pace smooth and easy. I highly recommend Jag Carlsbad. ⭐️
Name: J*** W*****
Date: 2023-10-04 17:08:01
Rating: 5
Comment: Amazing service. My service advisor Matt is the best in the business. From communication in scheduling my service to keeping me updated during the service and post-service follow-up, he flat out rocks!
Name: A*** K****
Date: 2023-10-02 17:04:39
Rating: 5
Comment: Matt is a great service advisor. Super responsive, knowledgeable, professional, and friendly! This is a terrific dealership, top notch in every way.
Name: R****** G***
Date: 2023-09-20 17:27:05
Rating: 2
Comment: A year ago I had the 20,000 mile check done early. A year later I go back for regular service after only about 2000 mi.The service bill was over $5000! Really?!I will be replacing this Land Rover for something electric within the year!And it won’t be a Land Rover
Name: P******* J***
Date: 2023-09-19 15:57:27
Rating: 4
Comment: Fairly happy with service. Inconsistent attitudes, sometimes nice, other times, short. I have to plan over a month in advance for a loaner too. So if you have an unexpected car problem, not uncommon, good luck. I was shut down immediately.Also every time I get my car returned, there are black marks on the sides that I have to buff out. I take excellent care of my car so Im aware of every mark. This time one of the marks didnt buff out, but Ill see if my son can help me. Anyway, appreciate the service, just need more care with the handling. Even though its not a brand new Range Rover, it still deserves as much care.Maybe Ill go with Porsche next buy, from a different dealer other than Hoehn.
Name: I**** S******
Date: 2023-09-15 17:05:48
Rating: 5
Comment: I had Miguel Rivera and I would request to have him as a service advisor. He new exactly why I was there, and the were no hidden cost. I paid exactly what I was quoted. And had my loaner ready for me.Excellent service!!
Name: D** A*****
Date: 2023-09-14 18:55:53
Rating: 1
Comment: Water pump broke w less than 20k miles! Martin Edmonds at Land Rover Carlsbad said that its not uncommon because they make parts with plastic since cheaper and lighter. Said 8-14 days before they will even look at the vehicle since they were understaffed. No loaner vehicles, so I had to pay for a rental car, which they refuse to cover. The car knocks and pings even with Premium unleaded, which Martin said is not uncommon either. This vehicle and service is a joke.
Name: L*** a** T* B***
Date: 2023-09-09 18:31:04
Rating: 5
Comment: Fast, accurate, courteous, helpful,My vehicle was repaired in a matter of days. I was also given a loaner vehicle. The experience was very convenient
Name: J****** L*****
Date: 2023-09-05 20:35:49
Rating: 5
Comment: I’ve been going to Land Rover Carlsbad for years. They provide excellent customer service, the staff is always helpful and courteous. My service rep is Marty Edmonds, he’s knowledgeable & professional and helps keep my car in top top shape!
Name: C**** D*******
Date: 2023-09-05 18:36:51
Rating: 5
Comment: I cant say enough good things about my experience here with the Service Dept. Eric is my advisor and he is so on top of things, so trustworthy, and so kind. I live 2 miles from the Mission Viejo dealership but I drive 45 miles just to go to the Carlsbad dealership because the service is unparalleled. I trust them and thats hard to say about most dealerships.
Name: C**** D*******
Date: 2023-09-05 17:09:25
Rating: 4
Comment: Courteous service from Matt. Was provided with a nice courtesy car and my vehicle was returned to me after only one day in near mint condition. Work performed was explained in detail and reflected accurately on invoice. Excellent overall experience!
Name: L***** K******
Date: 2023-09-01 17:24:54
Rating: 5
Comment: Just when I was told that my broken down, 17 year old Jaguar wasn’t going to be even looked at for perhaps another week or so because the Dealership was swamped & too busy, Eric who was my main Contact, informed me the next day they performed the Diagnostic Testing & knew exactly what needed to be replaced!! Amazing!!And aside from some complications, Eric informed me that we could have a Loaner vehicle while they repaired my beloved Jag.They went WAY up & beyond our expectations, & we will forever be grateful & loyal to Jaguar Land Rover of Carlsbad!!
Name: B*** S*** H****
Date: 2023-08-30 02:23:09
Rating: 5
Comment: Nathan was a great help to us today. He was not pushy, answered all our questions and explained all the features of the Defender we are interested in. We are a BMW family and was so impressed with the Defender over the X5 BMW that I wish I could have given him the business today. We will definitely be back to work with Nathan and the team in Carlsbad when our BMW leases are up. Thanks for the great experience!
Name: D**** M*********
Date: 2023-08-29 17:09:21
Rating: 5
Comment: Marty in service is personable and listens carefully to my concerns before replying. My cars servicing was more than prompt. From experience, I know that JLR Carlsbad will always take care of my needs. And, overall, Jaguar will be my first choice when I need a new car.
Name: A** A
Date: 2023-08-27 17:20:35
Rating: 5
Comment: Great service, they did a check up on my car for free as well as an outside and inside deep cleaning for free as well when my car was getting fixed. Also got a free loaner car while I had my car looked at, everyone there was fantastic too.
Name: a**** b*******
Date: 2023-08-25 18:54:09
Rating: 5
Comment: Cannot say enough about the Service department here. We used to go down to Mira Mar location and their services was sub par. Matt has gone above and beyond for us every time we bring our car in for service. If a part isnt available we are well taken care of at all times. Could not be happier with the service we receive here.
Name: D* P
Date: 2023-08-22 14:57:14
Rating: 4
Comment: Had my car into check a suspected oil seal leak found by independent provider. Turned out not to be. Marty Edmonds is great Service Advisor-so helpful w/ everything including referrals for body work. If you want to buy a car-see Lori. Everyone is friendly. Would give 5 stars, but dealer prices are dealer prices.
Name: D**** I**********
Date: 2023-08-14 19:15:07
Rating: 5
Comment: Amazing service! My wife loves her Ranger Rover. The best vehicle she’s ever had. Was a great purchase experience and continues to be as well with the service. Look forward to buying one for me in the future.
Name: M*** S*****
Date: 2023-08-12 21:48:48
Rating: 5
Comment: I recently had some road debris damage to the undercarriage of my 2023 FType, and wanted to have the damage assessed by a Jaguar mechanic before I continued to drive it. Miramar Jaguar was booked solid for over a month, but Matt at Carlsbad Jaguar was able to fit me in the next day. The team was prompt, helpful and gave me peace of mind that the car was fine and no repairs were necessary.
Name: A**** G*****
Date: 2023-08-10 17:11:15
Rating: 5
Comment: It has always been an exciting adventure dealing with Jaguar LandRover Carlsbad. I have bought a car from them and had several service appointments there.They have terrific customer service from both their sales and service side. My choice in buying a car from them was based, in part, on them loaning me what I thought was the nicest car on their yard when they were servicing my other one. I was so impressed with the loaner that I bought one like it. Their sales people are not pushy, but broadly provide guidance on what fits your needs.Their service side is impressive. They do not recommend anything you do not need or at a time you do not need it.I will pick this dealership anytime for my vehicle needs!!
Name: T*** H***
Date: 2023-08-07 15:45:18
Rating: 3
Comment: Completing a survey after another visit to Jaguar LandRover in Carlsbad. My long time service advisor is amazing, I can’t speak highly enough of him, I just wish I didn’t have to see him so often. The reliability of my car is not good, the design for maintainability is terrible (if your outside air temperature sensor fails you need a new drivers side mirror at $1500), sensors fail over and over, plastic engine parts break, hopefully you have a better experience than me with your car and as great a service advisor as I have.
Name: R** D****
Date: 2023-08-04 19:07:24
Rating: 5
Comment: Great experience at Land Rover Carlsbad.We worked with Lori who is very knowledgeable and patient. We test drove our new Defender but didn’t purchase for several more days. They delivered our new Land Rover to our house along with paperwork. So easy to work with.
Name: M W
Date: 2023-08-03 14:14:58
Rating: 4
Comment: It can take about 2-3 weeks to get an appointment from my experience. I got notified 48 hours after drop off about my service requirements. Seems they expedited my car given the workload but i still was expecting sooner. I chose not to go through with the recommended service. My advisor was nice and cared about the fixes costing a lot, Marty. They went above and beyond because I came to get the car at 7am and they didnt open until 8. They went out of their way to help get me my car so I didnt have to wait around. This is great service.
Name: J***** F****
Date: 2023-07-27 15:44:00
Rating: 5
Comment: Carlsbad Range Rover is awesome! Jeff (my internet sales agent) was thorough, professional, and completely helpful. He was not pushy or “salesy” but rather made the sale by helping answer all of my questions and being incredibly responsive (he even answered my questions on his day off!). Great car buying experience!
Name: P*** G******
Date: 2023-07-21 18:16:39
Rating: 5
Comment: Purchased another LandRover Vehicle from Hoehn Motors. My go to sales person Don Cross (excellent salesperson) was on vacation so I was set up with Mr. Bill Bright. How fortunate was I. Nothing changed, I received the same Excellent Service with no pressure at all. Bill listened to me very well, went to bat for me multiple times during the process, explained everything to me in detail. He new I was shopping other dealers but always answered my calls knowing he might not get the sale. True Professional in every way. Just a really Nice, Easygoing, Trustworthy Salesman! Thank you again Hoehn Motors for another Fantastic Buying Experience!!!
Name: R****** S*******
Date: 2023-07-20 02:36:21
Rating: 5
Comment: We received great personalized service from our service advisor Miguel who ensured that our repairs were covered under PSEV warranty which I didn’t know existed. Then by mistake we left our house key with the loaner and they followed up thoroughly to make sure we received it back.
Name: S**** S******
Date: 2023-07-14 17:02:31
Rating: 3
Comment: Miguel is a very good service advisor, however, my car was returned to me missing an interior panel component. I left a message for service to contact me notifying them the part was missing, and to this day no one has ever return that call.
Name: T** S*****
Date: 2023-07-05 21:11:56
Rating: 5
Comment: Topnotch rating, during three years experience with the service department. Excellent communication, top-quality work, and always a loaner car available. Its a 40-minute drive from my home in Point Loma, but worth it!
Name: L*** H*
Date: 2023-07-05 19:10:06
Rating: 4
Comment: My service guy is great, but the automatic email I got telling me I needed to bring in my car for service was inaccurate, and the person on the phone to schedule it also said I needed to bring it in. Once at Jaguar Carlsbad, my service guy said I did not need to bring my car in for service at that time. However since there was a recall on my car (which I didnt receive notification of), they did that required service. The tech part of the communications sucks; the people part is great.
Name: J****** R******
Date: 2023-06-30 19:17:27
Rating: 5
Comment: Good service! I communicated with sales over email, text, and phone and had a great deal of details before buying my car. Sales when above and beyond! Thank you!
Name: P****** D*****
Date: 2023-06-28 17:18:58
Rating: 5
Comment: 2nd Land Rover I have bought from here. Great customer service.
Name: E**** N****
Date: 2023-06-22 17:04:00
Rating: 5
Comment: Service dept is run like a well oiled machine! Excellent service! I highly recommend this location as it is the only one that I will use! Was also set up with a new loaner Jaguar that was great.
Name: R***** S*******
Date: 2023-06-19 16:05:19
Rating: 5
Comment: My experience was amazing! I had the best sales consultant! His name is Tony in Carlsbad! He was so kind, helpful and genuine. He really made you feel seen, heard as well as safe and comfortable through the process! I highly recommend him! It was an easy and simple process to see the cars and to purchase. I felt well taken care of. Went in and bought a car same day. I really appreciate Tony! So grateful he was our sales consultant! I will return to Land Rover Carlsbad for either an upgrade or a new purchase in the future. Thank you!
Name: M**** C***
Date: 2023-06-19 14:34:39
Rating: 5
Comment: Always great service. This time around, Jordan and Leah provided exceptional support. 10 out of 10 would recommend Land Rover Carlsbad.
Name: J S****
Date: 2023-06-17 14:43:23
Rating: 5
Comment: I’ve owned 4 Mercedes and never had a service experience like this first one at Jaguar Land Rover Carlsbad. Polished from start to finish, they’ve thought of everything! Eric & Leah were fantastic!!
Name: D*** B****
Date: 2023-06-16 17:10:24
Rating: 1
Comment: I purchased a 140,000 defender 8 months ago from Land Rover Carlsbad and the factory ran out of stock on my outlets USB. Of course no one told me until after I purchased but that’s ok for now. I received a call the parts came in so the dealer made an appointment with me and my car was in the shop for 2 days. I called to check on my car and then I was told the parts never came in. I have not heard from the dealer in 3 weeks since I wanted my time dropping off and picking up my car.
Name: l**** m*****
Date: 2023-06-16 17:06:04
Rating: 5
Comment: I always have a great experience with the service department at Hoehn. They are fair, honest and work with me to meet my service needs on my vehicle that is out of warranty. Highly recommend them!
Name: S****** R*****
Date: 2023-06-14 17:10:39
Rating: 5
Comment: Miguel is my Service Advisor for years, very knowledgeable and helpful. He gives update on time. 5 stars for Miguel and his team, they always do a good job on my Discovery!
Name: s****** j******
Date: 2023-06-13 18:36:35
Rating: 5
Comment: I went to Land Rover Carlsbad to look at a use Range Rover. I was met by Lois, who had the car ready. We took a drive, I liked the car, Lois worked out a good deal and I bought the vehicle. JLB Carlsbad were a pleasure to deal with. In an hour I get myself a new car. Thank you JLB Carlsbad and Lois.
Name: F*** P****
Date: 2023-06-09 17:52:37
Rating: 5
Comment: I have owned 5 Rovers and the service department has always made sure that my cars are serviced in a timely manner and I have always been treated as a valued customer.
Name: J*** H*******
Date: 2023-06-09 17:23:22
Rating: 5
Comment: Land Rover Hoehn of Carlsbad is my go to Land Rover dealership. They always are very professional and make sure my vehicle is serviced properly. My service writer Matt is the Best! He always looks out for me and makes sure I get the most appropriate level of service on the vehicle. Can’t say enough to have a team I can trust. Highly recommend!!
Name: S****** P*****
Date: 2023-06-02 03:07:12
Rating: 5
Comment: To the Carlsbad Land Rover/Jaguar Team:Excellent and timely service for my annual maintenance. Travis and Miguel are true professionals and keep the place running like a well-oiled machine; along with everyone else. I enjoyed driving the electric Jaguar loaner vehicle, that was available. I also really like the new location because it’s so much easier and safer, making a left hand turn right into the service department entrance. The new location is also super clean, beautiful and spacious.Thank you again for taking care of my Range Rover and Jaguar.Best regards,Shelley
Name: A***** L G*****
Date: 2023-06-01 17:16:21
Rating: 5
Comment: My service advisor, Eric Trevino, is friendly, professional, and efficient. He was quick to respond to my questions and made the maintenance and detailing of my E-Pace a pleasant experience. There was some confusion with the Loaner Agreement provided by Leah Dannals. Specifically, she marked the tank as full when it was, at best, 3/4 full when I picked up the loaner. Also, the date of return was wrong. I was concerned about that considering the Agreement states: If the Vehicle is not returned by the date and time stated in this agreement or according to the below notification, User shall pay the Company $100.00 per day.It was all straightened out in the end and all worked out fine. Overall, my experience at Jaguar Land Rover Carlsbad has been great.
Name: J***** C*********
Date: 2023-05-26 17:10:41
Rating: 5
Comment: Eric and the team at Jaguar Land Rover Carlsbad always take the time to chat through the issue and options. Every time we’ve gone they’ve solved the problem for us on the first try. Great experience.
Name: d******* m*****
Date: 2023-05-24 17:18:59
Rating: 5
Comment: Carlsbad Landrover is my favorite dealership to deal with always! Lori whom I have had the pleasure of working with before is incredible. Rob is also great and they know how to treat people! I’m grateful for them and for the great car they found me!
Name: C J
Date: 2023-05-20 03:41:57
Rating: 5
Comment: Special shout out to Nathan Schoeder at Land Rover of Carlsbad! He is the best sales person I have worked with in years. Professional, competent, knowledgeable and understanding. He was very helpful over the last few months in helping with my Special Order Range Rover Sport SE Dynamic P400. From placing the order, to following up every few weeks, to the actual delivery day, Nathan was AMAZING! I cant say enough about him, and look forward to working with him again when my lease is up!
Name: O* y*** p*** w*** K*******
Date: 2023-05-19 17:10:04
Rating: 5
Comment: Our very first service with Range Rover Carlsbad. The service guy was fast, knowledgeable and nice. Service was thorough car was washed. Loaner was a new car too! Purchased from Hohen family dealerships previously and had the same 5 Star treatment at the other brand dealership.
Name: R***** G*****
Date: 2023-05-17 17:06:00
Rating: 5
Comment: Without a doubt, the customer service at Carlsbads Jaguar Land Rover is exceptional. It surpasses any dealership experience Ive had before. I highly recommend it; 10/10.
Name: D***** S****
Date: 2023-05-09 18:58:51
Rating: 5
Comment: I received outstanding attention to detail while servicing my 2021 F-Pace! The team effort overseen by Eric Trevino was excellent in all areas.. a much better experience, I might add, than where I purchased my fantastic car… Thanks to everyone. Dennis Scott
Name: O*** B********
Date: 2023-04-19 16:37:33
Rating: 5
Comment: I dont like buying cars due to past experiences with the games that a lot of dealers played. This was not the case here and I had a very pleasant experience. I had a friend of a friend tell me to reach out to Jeff Ho. It was Jeffs day off, but we talked, texted and came to an agreement on the price of the car I was interested in and what they would give me for my trade in. That whole process took about an hour. I then went to the dealership and met with his associate Don Cross who took us on a test drive and help with all the paperwork. No surprises but more importantly, NO BS! Both Jeff and Don were very straight forward and easy to deal with. Additionally, I got to the dealership about 15 minutes before closing. I was surprised a dealership closes at 6pm, but both Don and Natalie Hostutler in Finance stayed late to get things wrapped up. I would not hesitate to recommend this team to my friends and family.
Name: B***** W*****
Date: 2023-04-18 17:26:52
Rating: 5
Comment: Exceptional dealership with excellent customer service! I had a HORRIBLE experience at another San Diego Range Rover dealership so I was already really stressed when I walked in. They were so understanding in the service department. They went above and beyond to make me feel welcome!
Name: C****** S******
Date: 2023-04-18 17:23:31
Rating: 5
Comment: Land Rover Carlsbad has always been our go to for repairs. Since off warranty they’ve done a great job getting us in, being competitive with pricing doing thorough work and always responding in a timely manner.
Name: L**** S******
Date: 2023-04-17 18:03:16
Rating: 5
Comment: Eric Trevino was phenomenal and made service easy. Straight to the point, professional, and transparent. Land Rover Carlsbad is my new service center.
Name: S**** P*******
Date: 2023-04-17 17:16:56
Rating: 4
Comment: Great dealership and staff. We would highly recommend the Hoehn group. We took our 2020 I Pace in for maintenance and also had the tires rotated and alignment done. We chose to have it detailed as well. The interior is completely white leather and they did a beautiful job with it as well as the red exterior. Our service advisor Migual Rivera has always been awesome as well as Jordan, who as we have a total electric vehicle and live in the low mountains, actually found us another I Pace as a loaner so we didnt have to fill the gas tank upon return. All in all, Hoehn Jaguar has been the best dealership that we have ever used and since we are both retired that says a lot ! And we totally love our vehicle really. Susan and Bob.
Name: D**** G*******
Date: 2023-04-11 16:10:43
Rating: 5
Comment: Superior Customer Service from our Advisor Miguel Rivera. Miguel is always very attentive and very knowledgeable with any questions or concerns that have come up during our annual appointments.
Name: S****** B****
Date: 2023-04-06 17:06:15
Rating: 5
Comment: Thank you to Marty Edmonds! He was polite, knowledgeable and efficient with the service of our Range Rover. From the phone call to needing service and completing service; it was quick which I appreciated! Because who wants to be without their vehicle! I would recommend Jaguar Land Rover Carlsbad to all my friends for their superb service!
Name: J*** K****
Date: 2023-03-30 21:47:35
Rating: 5
Comment: As always, I received exceptional service from Marty (my service advisor) and the rest of the staff at jaguar, Landrover Carlsbad! Marty got my vehicle into the service bay, diagnosed, and fully repaired in one day!I am always treated as a valued customer with great respect at Jaguar Landrover Carlsbad, which is why I drive an extra half hour past the other Land Rover dealership in my city to get all of my Landrover service here.
Name: J*** K***
Date: 2023-03-30 01:21:57
Rating: 5
Comment: Jaguar of Carlsbad has excellent customer service.Miguel is my service advisor, he is always professional and provides quality service. He is thorough with services needed, sends a text when car is ready, and greets me with a smile.Thank you for making the car service experience more enjoyable.
Name: J**** D****
Date: 2023-03-29 18:02:56
Rating: 5
Comment: This was the absolute best and most peaceful experience I have ever had working with a car dealership! Absolute First-Class - I would highly recommend working with them they are wonderful.First shout out to my Salesperson named Kevin M. he was kind, he listened, he answered all of our questions, he was expeditious and not pushy at all incredibly respectful. A real class-act.Secondly, was Natalie she thoughtfully explained all the finance forms, I needed to complete it was a seamless process whereby I e-signed everything on an I-pad and it was, so quick.They provided snacks as we waited, and we were in and out in less than two hours from start to finish. Im so happy and I would go back in a moment to work with them. Great business!!
Name: C*** G****
Date: 2023-03-24 18:52:52
Rating: 5
Comment: The parts department at Land Rover Carlsbad is fantastic! I called around to several Land Rover dealerships for a specific part and these guys were beyond the best and most friendly. Ian found the part I was looking for, put it aside for me and then even helped me install. He went above and beyond my expectations. Thank you, such a great experience.
Name: J**** G******
Date: 2023-03-09 21:34:48
Rating: 5
Comment: My service appointment was handled in a timely and professional manner from start to finish. Also, I was pleasantly surprised to find Water in a Box provided in the waiting lounge. Kudos for that!! Always happy to see a business take the initiative to improving our environment. Hoehn does not disappoint.
Name: K C
Date: 2023-03-08 03:33:35
Rating: 5
Comment: Travis Gale and the team at Jaguar Land Rover Carlsbad are amazing! Travis is always on top of everything and goes above and beyond to make sure my car is taken care of. Jordan in service is so personable and friendly and communicates everything prior to my service. My car is still going strong because of the great job the team does to ensure it receives the best service.Thank you to Travis, Jordan and the team for the great customer service!
Name: j*** g******
Date: 2023-02-18 01:26:13
Rating: 5
Comment: My experience at Hoehn Land Rover has been exceptional! Thank you! Couldn’t be happier with the customer service!
Name: M*** P******
Date: 2023-01-17 16:46:35
Rating: 5
Comment: MiguelMy service manager is great and communicative when my car is in their care. The service was done in a timely manner and he got my car in 1 week before I could schedule online.ThanksThe Pearson’s
Name: J******* D******
Date: 2023-01-17 16:32:51
Rating: 5
Comment: I love my E-Pace; and it has been pretty much a trouble-free luxury car, a rare and wonderful thing. So, I don’t spend a lot of time with the Jaguar Carlsbad. However, when I do take my car in they take amazing care of me with great service! This week I went in to replace a dying battery. They had the part and got me in same day. Lyft home and back and they took great care of me on the price as well. Great experience!
Name: S**** S******
Date: 2023-01-10 21:19:46
Rating: 5
Comment: Excellent Customer service! Service Team was great to work with, from scheduling an appointment to car drop off to completion of service work. I appreciate the communication and updates. Special thanks to Jordan !
Name: D**** A*****
Date: 2023-01-09 16:53:15
Rating: 5
Comment: Very pleased with my experience and especially the help of Jordan throughout. Great communication, caring and respect. Appreciated the thorough car cleaning and your Lyft service to get to and fro. Dave Abrams
Name: S*** T*****
Date: 2023-01-08 01:10:03
Rating: 5
Comment: Had nothing short of an exceptional experience buying my 2023 Jaguar F-Pace here. When I shared I was shopping them competitively with Mercedes Benz, my sales lead Jeff was highly professional helping me weigh my options objectively. He was respectful to the competition and even knew THEIR cars better than my sales lead there. They won my business buy finding the right care for me, not just looking for a quick win. Highly recommend.
Name: B**** B******
Date: 2023-01-05 23:29:16
Rating: 5
Comment: This dealership has an amazing service department. They are pleasant, informative and efficient. My car was fixed in a timely manner and they provided a beautiful loaner car during the process. Special thanks to Ian in the parts department for all of his help on locating the part and to Matt in service for his help through the process. Land Rover Carlsbad will continue to get my business!
Name: G*** C*******
Date: 2022-12-16 19:37:06
Rating: 5
Comment: I love my F-pace so much and even better are the service people. Matt helped me so much! I came in on the wrong day and he fit me in as I was leaving for a big trip. Really helped me out so much the work was great and I am thankful!
Name: K****** K******
Date: 2022-12-16 00:06:58
Rating: 5
Comment: This location is the best! they always get me in for my service appointments as quick as possible. plus they’re very efficient with their time when my vehicle is in their possession. plus they return it back to me looking better then when i dropped it off!
Name: D** P*****
Date: 2022-12-15 18:47:13
Rating: 5
Comment: Hoehn Land Rover has an amazing service department. The people there are excellent! My service advisor Eric Trevino is always knowledgeable, helpful, professional and so kind. I wouldn’t go anywhere else. Also Pierce and Jordan are amazing! Can’t go wrong. Thank you Land Rover Carlsbad for always taking care of me!
Name: J****** A*******
Date: 2022-12-03 07:15:36
Rating: 5
Comment: The best dealership in San Diego county period. They restored my faith in the brand. I was on the verge of trading in my Range Rover for an Audi because of the horrible service I’ve received from JLR San Diego and their inability to repair my vehicle after four attempts on the same issue. Fed up and frustrated, I gave JLR Carlsbad a call. Jordan, the service advisor was as professional as they get. He listened to my concerns and assured me he would do his best to address them. Within 24hrs, my vehicle was ready for pick up. Every person at this dealership met me with a smile and seemed genuinely pleased to have me there. Special thanks to Jordan. You really have restored my faith in JLR.
Name: S**** E******
Date: 2022-11-30 17:21:30
Rating: 5
Comment: Marty my service advisor was great and very knowledgeable and friendly! Great experience overall and appreciated the loaner! I am now going to service my car at Hoehn when I am at my house in SD!
Name: W***** K***
Date: 2022-11-28 21:03:15
Rating: 5
Comment: What a pleasant and professional experience I had!!!The advisor along with the rest of the staff are a joy to work with…. Something that is rare these days especially at car dealerships !I could go on with details … just trust me this is the place you want to go, you feel like you are dealing with a Four Seasons Hotel.
Name: E**** H******
Date: 2022-11-23 00:50:34
Rating: 5
Comment: Jaguar Land Rover Carlsbad was so helpful this morning when I found a nail stuck in my tire. They were able to get the tire patched up all within a few hours after finding it. The customer service at this location is the BEST in SD! I refuse to go anywhere else. Thanks again!
Name: C****** T*****
Date: 2022-11-18 23:56:41
Rating: 5
Comment: Always a pleasure getting my vehicle serviced here at Land Rover Carlsbad and Marty is always extremely helpful and professional. I came in today with the expectation that I would have to take a Lyft back to my home as that is what I indicated on my appointment reservation and I was pleasantly surprised that Marty had taken the liberty to set me up with a loaner vehicle prior to my arrival. In addition, from dropping my vehicle off, speaking with Marty about my vehicle concerns, and receiving a loaner to be on my way took less than 10 minutes. If that’s not great service and taking care of your customers I don’t know what is,Thank you Marty!
Name: C***** H*******
Date: 2022-11-14 18:53:21
Rating: 5
Comment: My regular service advisor Matt is out for the time being. Jordan stepped in to take over for him. Jordan went above and beyond to make sure all my needs were met and I left happy. Service here is awesome!!
Name: a******** w******
Date: 2022-11-09 22:29:58
Rating: 5
Comment: I haven’t had the best experience in the past @ HoenJaguar, but this time was an exception!!! Miguel the service adviser and Pierce who helped him were wonderful in every way!!! They were professional, communicated well and really a pleasure to work with… they are keepers for sure!💯🙌
Name: I**** W*******
Date: 2022-11-04 22:17:41
Rating: 5
Comment: The best Range Rover buying experience we have ever had. Don Cross is so wonderful to work with. He is very knowledgeable, professional, accommodating, and very very nice person. He delivered the car himself and it was a pleasure meeting him in person. The car is beautiful!!! Thank you!!!
Name: M*** O******
Date: 2022-11-04 18:06:19
Rating: 5
Comment: These guys are the best! Excellent service. Wonderful atmosphere. They make car trouble, which is often a hassle, much less so. I feel like saying “ aahhhh” after working with them. Shout out to Marty!! Awesome!
Name: Z****** L****
Date: 2022-11-03 19:58:58
Rating: 5
Comment: This department is filled with integrity, always willing to support their customers and offer both insight and guidance on how best to proceed. They take a human approach and are personable, which reflects a business model that is focused on the right things for the right reasons. I highly recommend the service department for all your maintenance of your vehicle!
Name: E***** C****
Date: 2022-10-28 08:15:23
Rating: 5
Comment: My Advisor was Jordan and I must say from the moment that he was assigned to me until my car was finished and ready to pickup. Jordans attitude, professionalism, willingness to go the extra mile with his services to me was all EXCEPTIONAL. We do not find this kind of Customer Service anywhere today!!!He returned my phone calls expeditiously, answered all of my questions even when I had to call him a couple times in one day. He never missed a beat.I never once felt like I was neither a bother to him nor that he simply did not have time for me.Jordan is a Gem!!! I feel privileged to have had him as my Advisor & I would want no one else to help me in the future that was not Service Oriented like Jordan!!!I once trained Customer Service for United Airlines and Jordan displays the ability on that level.
Name: S*** S********
Date: 2022-10-21 23:11:11
Rating: 5
Comment: Eric Trevino knows Land Rover like no other. He has been my service advisor for years. He is kind, courteous, and absolutely honest. The service department got it right when they hired him. Don’t bother taking your Rover to anyone else, service at this level is paramount. Thank you Jaguar Land Rover Carlsbad.
Name: k**** p******
Date: 2022-10-20 22:10:03
Rating: 5
Comment: Outstanding service on my Jaguar I-PACE. I had an unexpected problem that needed to be taken care of right away and they took me in without any problems and fixed it quickly. They even had a loaner car available although I hadnt had time to make an appointment to secure one. Highly recommended!
Name: J***** G*****
Date: 2022-10-14 21:47:25
Rating: 5
Comment: Wow, Miguel Rivera was Absolutely Amazing at helping us. Took our car in for service and Miguel provided us with perfect service. He went above and beyond throughout the whole time our car was in for service. Can’t thank him enough. Thank you again Miguel
Name: s******* n****
Date: 2022-10-11 01:05:11
Rating: 5
Comment: Had a Great New Car Purchase experience.....Especially Thanks to Jeff Ho and John for being so well-behaved and responsive. One of their sales manager Robert was also very quick to reply to all my questions over email . Had great communication with Jeff prior to coming for a Test Drive and he was super-responsive to all my questions and Calls regarding Evoque selection. He helped us getting the best trade-in deal on my old car. Also Jeff and John made the purchase process swift with to the point explanations which. Jeff stayed very late till all the process was completed and helped explaining new Car features till 8:30 PM. I am hoping for a good service experience as well in future ..... till then will enjoy my new Range rover
Name: J******* C****
Date: 2022-10-10 18:13:35
Rating: 5
Comment: Thank you for a great job on my annual inspection. They got me in and out quickly with a loaner, and my car was washed and ready the next morning! Here’s the best part, in the two years that I’ve owned my Evoque not one problem with the car! This was my first time to the shop and only for its regular check up! Everything on my car has run perfectly! Seriously I’m so impressed! Thanks to an amazing team at Hoehn! Much appreciated!!!
Name: L*** B*******
Date: 2022-10-07 22:32:49
Rating: 1
Comment: Worst service ever! The service advisors lie to you, they destroy your car and blame you, and they treat women like dirt. I brought my 2018 RR Velar in because the fuel sensor stopped working and after 10 weeks in the shop, over 3 months, they told me it was from a fender bender I was in 4 years earlier. I was yelled at, spoken to like a child, spoken over, humiliated, lied to and then they rolled their eyes at me when I came to get my vehicle. NOW read this carefully- they damaged the U Joints in my driveshaft while repairing the fuel sensor and told me that my car was near the end of its life- my car has 27,700 miles on it--- yes only TWENTY SEVEN THOUSAND SEVEN HUNDRED miles and the insisted that my car is near the end of its life. They even said, if they had not caught it now, it would have cost me big time in a few thousand miles. I have never driven off road, the car is garage kept and aside from the fender bender that had NO damage except for buffing out the scratch, and my car is near the end of its life. Do Range Rovers only last 30,000 miles?? To add to this- I also own a 2019 Jaguar and the service advisor LIED and told me it was out of warranty. Jaguar San Diego confirmed what my paperwork said that I have 18 months left!Trust me I could go on, this experience was the WORST!!!
Name: M****** B****
Date: 2022-10-07 01:33:36
Rating: 5
Comment: To Whom it may concern,I usually deal with Land Rover Range Rover on Miramar Rd but the service is not very good and it could be better organized. The earliest appointment I could get there was November 18, 2022 for updating touch screen. With this system malfunctioning it created a safety problem and hazard which I felt could be done quicker for a 2 hour job which concerns safety.So, I called Jaguar/Land Rover in Carlsbad and got an appointment for the next day at 11:00am and was greeted by friendly service staff and was helped by Miguel Rivera who took care of my computer update issues. I was back on the road in no time. Thanks Miguel for your excellent customer service. Also, as a USMC Vietnam veteran I appreciate the military discounts where applicable.Michael S Brown
Name: J*** P******
Date: 2022-10-06 19:08:25
Rating: 5
Comment: The overall experience with Matt and the team was outstanding. I will be using them for not only my Jaguar, but now going to make sure my fiancé’s new Range Rover is is serviced there as well. Thank you
Name: T***** B*******
Date: 2022-09-30 23:03:57
Rating: 5
Comment: LandRover Jaguar a Carlsbad is an exceptional dealership. The purchasing experience is simple the service experience is also simple. From the beginning it’s been this way and my service advisor is always looking after my safety first. They provide a loaner car that is practically brand new so there’s absolutely no stress. From Codi who checked me in to Brandon who got me in the loaner vehicle (new jag!) to Miguel my service advisor and everyone else that I encountered, greeted me with a smile, had a positive thing to say, and I was in and out quickly. They aren’t like other dealerships.The detail job after my service appointment, made my car look brand new again and it drives like it’s brand new. My LandRover is amazing ! Thanks guys!
Name: K**** C**
Date: 2022-09-27 06:43:17
Rating: 4
Comment: Great car buying process.Rating is only 4 and we’re still waiting on a key fob due to parts shortages? Will come back and rate to 5 star once 2nd key is received.Walked onto the lot, and was met by Kevin. Told him exactly what I wanted to see and that I wanted to test drive it. Off he went to retrieve the RR Velar that we had seen online. Test drove it, loved it. Started talking numbers, told him I had already been preapproved from a CU I normally go with, he said no worries, what if we can match it or beat it? I said sure let’s see. And surely enough on the last push from the sales manager, Tom with the bank, they beat my interest rate I was approved for. Finance was a breeze minus a little printer hiccup that they couldn’t control. I didn’t want any other options on the car, and she wasn’t too pushy, explained each option and why.Definitely will be coming back to see Kevin and Tom when in need of another Range Rover.God Bless the Queen. And God Save the King.Picture of the car is from when it was in a detail shop getting PPF, windows ceramic tinted (car came with factory privacy window which is not tint.), and ceramic coating.
Name: C**** W*****
Date: 2022-09-26 17:29:43
Rating: 5
Comment: I love this dealership especially the service depart! Jordan and his brother ( sorry honey i’m blanking on your name at the moment), are wonderful. Very personable and so quick!! Along with them, everybody I came in contact with were very friendly!
Name: J** B*****
Date: 2022-09-07 17:20:18
Rating: 5
Comment: I had a wonderful experience with Don Cross on a recent purchase of an Land Rover Defender. They bent over backwards to make my deal work on my terms and I could not be happier with Don and his colleagues. The epitome of professionalism.
Name: T**** J******
Date: 2022-09-06 16:02:52
Rating: 5
Comment: As always the employees were great on our last recall visit. Even though they are going through a major upgrade to the facilities they made sure you had a comfortable place to wait and a car if you needed it. I am so glad we chose our Jaguar.
Name: C**** P***
Date: 2022-09-02 22:57:00
Rating: 5
Comment: Matt was great and helped me with a turn signal issue without having an appointment. It turns out that I do have a larger issue with the electrical system, but he tried his best to help me. Thanks. This was great service.
Name: B***** B******
Date: 2022-09-01 21:43:15
Rating: 5
Comment: Miguel my service advisor went above my expectations. I came in with a list of things I wanted to have checked and fixed and he addressed all my concerns. I got new brakes, they fixed and oil leak, and I paid slightly less than I was quoted. I dropped off my car filthy know when they would wash it but it came back even cleaner than I imagined. I will definitely return there for my next service.
Name: J*** W*****
Date: 2022-08-29 20:38:58
Rating: 1
Comment: We paid for a full detail and the tech used a power washer instead of doing a hand wash…we had three areas on our vehicle that were damaged and the service manager has not returned my call.
Name: s******* l**
Date: 2022-08-01 20:24:16
Rating: 5
Comment: Service Assistants and my Service Manager, Miguel, were very friendly, polite and professional in their approach. With all the construction going on, they were especially helpful in accommodating me to and from one location to another. When I picked up my car, as usually, it was cleaned and I road home in comfort and complete satisfactorily with the service I had received. Thank you.
Name: K**** E*******
Date: 2022-07-22 14:33:53
Rating: 5
Comment: My experience here was outstanding. I received up front pricing immediately upon request and they gave me a great trade in allowance. Everyone I dealt with from my salesperson Don to the service techs were great to work with. Give this place a chance to earn your business and you will not regret it.
Name: C**** V*******
Date: 2022-07-12 06:34:46
Rating: 5
Comment: I was very pleased with my recent experience at Jaguar Landrover Carlsbad this past month. My car needed it’s annual servicing and I had an alignment issue that needed repair. On both occasions Matt and the other gentlemen working were extremely courteous, professional, efficient and knowledgeable. They made the entire experience easy and great! Matt worked to make sure the costs for servicing, repairs and new tires were as low as possible and everything was completed in a timely efficient manner. It helped so much that they provided a courtesy car on both occasions. I definitely plan to bring my car back to Jaguar Landrover Carlsbad for any servicing and repairs needed in the future!
Name: e h
Date: 2022-06-23 00:27:44
Rating: 5
Comment: Spectacular service department. I could not even get a return call from another central San Diego Land Rover dealer. Hoehn Land Rover was responsive, friendly, very quick to complete the job, provided a loaner, washed my wifes car. Had it waiting when I arrived to pick it up. Communication was fantastic. They are just doing it all the right Way. Miguel was a fantastic service advisor. Thank you for making a service appointment as pleasurable as it can be, well for a service appointment. Will return for all of our cars service needs even though its 20 miles from our home.
Name: N*** B*****
Date: 2022-05-27 22:14:51
Rating: 1
Comment: Honestly not great. It took 2 months to get my car repaired there. When I initially had it towed there, I was told the dealership did not do loaner vehicles resulting in me renting a car for 2 weeks (costing an unnecessary $2000) in a high market until I found out that the dealership does do loaner vehicles and was given one. When I finally was notified my vehicle was ready, I was told it is running fine now, but there were a few additional repairs that would need to be conducted in the future. Despite learning this when I came to pick it up, I drove it home to immediately find my engine smoking. When I opened the hood I found my engine coolant completely empty. I have since learned that my vehicle still cannot hold coolant causing it to leak profusely and making my vehicle ready to overheat at any time. I spent about $4600 and $2000 on a rental car just to have my vehicle back to square one. Even when it was being worked on my service rep, Matt, was nearly impossible to get ahold of and would never return calls. All in all some of worst customer service I have ever experienced.
Name: L**** W****
Date: 2022-05-26 04:51:21
Rating: 1
Comment: I have always had a wonderful experience with this dealership and in fact, decided to go with them because of the excellent customer service. Today however, my Velar, which I love, started bunny hopping and was loosing power when I pushed the gas pedal. I called to get help and was told to bring it in but they could not provide me with a courtesy vehicle until mid June. They did offer me a one way lift ride back to my office. Such a bummer! I was just looking for a new ride but cant even get a ride to look! Soooo frustrating. Even Ford gives a rental car. Super disappointing 😞
Name: T* S****
Date: 2022-01-21 14:31:17
Rating: 5
Comment: I was shopping for a new vehicle and found it at Hoehn Jaguar. I filled the information online and Jeff called me right away. We discussed what I needed to do. Jeff completed the inspection of the used car on my behalf and explained everything clearly. We completed the transaction over the phone and email. Jeff also took good care to ship my 2018 Range Rover Sport ! I received the car as Jeff explained,car was in almost NEW condition. Really happy for the service provided by Jeff. Thanks Jeff and team!
Name: S****** T*****
Date: 2021-12-21 14:23:43
Rating: 1
Comment: After receiving a flyer in the mail today from Jaguar Carlsbad extolling their highly trained technicians and cutting-edge diagnostic equipment I just had to share the experience we had at their dealership.We have a 2007 XJ8 with only 67K miles and we love it. Obviously we dont drive it too often, mostly for luxury trips to Vegas. Unfortunately, due to infrequent operation, the battery died and it wasnt until we had to get our smog renewal test that the onboard ECU had lost the data required to pass the test. Under California law, smog testing now requires 100% of all test criteria to pass or no registration renewal will be given.We figured not a big deal and were told to just drive the car on a few local trips and the computer would collect the necessary data and then it would reset the monitors and pass the smog test. So we drove the car over 200 miles at different times and distances over the next two weeks, but no luck, we were told by the dealership we just needed to drive it some more. Over then next 3 weeks we drove another 650 miles, here, there, and everywhere, but the ECU wouldnt reset.Now, with the renewal deadline approaching fast, we decided to have the Jaguar Carlsbad service department solve the problem, which they said theyd be happy to do . . . of course for a fee. Fine, we just need to get our beloved XJ8 license renewed, which we cant do until it passes the State smog test.Rather then drag through al the sordid details, bottom line Jaguar Carlsbad had the car for 4 days, ran test after test, put ice on the motor to make it think it was winter, on and on. However, when we were told we could come and pickup the car, (1) the ECU computer still wouldnt reset properly to pass the test, and (2) we were our over $400 for their expert service support.So how did we get our XJ8 registered? We had to make an appointment through the State for a California Smog Check Referee program from the Bureau of Automotive Repair to have the vehicle analyzed. For us, the closest location was in Hemet, CA . . . another long drive. The technician worked with the car for over and hour, evaluated all the various operating functions the old fashion way using tailpipe sniffers and more.The outcome: The technician was satisfied that the vehicle met all the necessary California smog guidelines and authorized the license renewal, even though the ECU monitors still were not properly set. As he handed us the paperwork he admonished that in two years when our renewal hit and smog would be required, there would be no ability to obtain another waiver.But knowing we had a two year reprieve to enjoy riding in or 2007 XJ8 made the day feel much better and helped to wipe away the frustration of dealing with Jaguar Carlsbad who couldnt figure out how their own car worked!Is this an unusual situation, you bet it is. Could Jaguar Carlsbad been more business savvy . . . Absolutely.When they realized their best technicians could figure our why THEIR Jaguar automobile wouldnt perform per factory specifications I would have thought the manager would have said:Were really sorry and we just cant figure out whats wrong with your car. Youll need to apply to the State of California for special smog testing dispensation. But to make up for your trouble, not having your car for 4 days, and having to travel somewhere for additional testing . . . We wont be charging you for not finding the problem. Agai8n, were really sorry aboutTHATS NOT WHAT I HEARD! Instead, in essence, I heard HERE IS YOUR BILL FOR OVER $300 FOR NOTHINGEPILOGUE: December 2021 - Although we were able to finally get the Jaguar to pass smog we knew a new car would be in our future so a few months ago we began looking seriously.We like the newer Jaguars but with the lack of reliable service we kept looking. Mercedes, BMW, and . . . . The decision - a Tesla Model S Long Range.
Name: J*** B****
Date: 2021-04-19 21:27:00
Rating: 2
Comment: Service department communication is incredibly poor. I’ve dropped my 2019 vehicle off on two separate occasions in the past six months for two different issues plus a standard service. Both times three+ days passed with no updates and I’m chasing them for an update. This past time when I called a was told parts will be in in the morning and I would receive a call around lunch time with an update. Two days later and I’m calling them back again asking for an update since they didn’t call as promised. Really poor customer service compared to other dealer service shops I’ve used. Would recommend other dealer service.
Name: A*** V*******
Date: 2020-10-18 06:07:01
Rating: 5
Comment: At first nobody would offer us any help we looked at there entire inventory for like 30 mins and nobody would come up to us 🤔 we were actually here to drop off our 2007 Range Rover for a recall.....so I was like what the heck usually you cant get them to leave you alone...lol so I went inside and asked for info to the guy at the desk and he didnt know how to help...🤦🏽♂️ but then I heard someone behind me can I help you...?? I asked him about the recall and he said let me check im not sure but I will find out for you..... He did get us our answer he also informed us of the current specials going on and he was so helpful without ever being pushy that we left with a brand new Range Rover and he got the sale Thank you Don!
Name: N**** A********
Date: 2020-08-12 17:12:07
Rating: 5
Comment: On 8/9/20, my wife and I purchased a 2020 Land Rover Range Rover Sport HSE.My wife and I were looking for a particular vehicle and Don was able to find us the exact one we wanted. It was late and the whole team stayed after (without rushing us) to complete the process. Dealerships are hard to deal with sometimes but for some reason Land Rover Carlsbad felt like immediate family. Don was ABSOLUTELY FANTASTIC. He went above and beyond for us getting us the deal we wanted, did not rush us, and stayed over making sure we understood all the functions of the vehicle. I guess you would say some of this stuff is expected but we all know if you have ever purchased a vehicle it doesn’t always happen this way. This was a big purchase for my wife and I and we really were able to enjoy the experience. We met the General Manager Anthony who was appreciative of our purchase and congratulated us. We also dealt with Matt who worked in financing. He was extremely knowledgeable, presented us all our options, and was extremely funny.Overall if your looking to purchase a Land Rover or a jaguar you HAVE to come here . The best team atmosphere coupled with the highest end of professionalism. I was extremely satisfied and pleased!
Name: L*** I********
Date: 2020-07-24 18:49:15
Rating: 5
Comment: I was shopping for a new vehicle and found it at Hoehn Jaguar. I filled the information online and Tom called me right away. We discussed what I needed to do. We completed the transaction over the phone and email. I picked up my new Jaguar e Pace the next day! The customer service is amazing.
Name: K** S
Date: 2019-05-29 04:22:14
Rating: 1
Comment: Terrible service... I arrived 20 minutes before closing time to shop for a Range Rover. Brian told me it was too close to closing to take a test drive. I then asked if I could at least sit in the car and was told that it was too close to closing to get the key. Every experience with a Hoehn dealer is terrible. The next morning I went to San Diego Land Rover and bought an $85k Range Rover Sport HSE. Amazing service and customer respect. Don’t waste your time with the Hoehn clowns.
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Name: h**** n*****
Date: 2024-06-25 22:17:01
Rating: 5
Comment: Great customer service, Marty said two and its ready same day !