Jaguar Santa Monica

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Name: M***** S********
Date: 2024-05-28 15:07:49
Rating: 5
Comment: The entire service staff was awesome! They are so organized and extremely helpful. One of the service advisors name John was so professional. He helped me every step of the way and kept me informed.

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Name: O******** O******
Date: 2024-04-26 16:02:44
Rating: 1
Comment: Very terrible experience at this dealership once again. Took my car in for service. The service advisor John Bervados recommended a lot of expensive items for repairs. The recommendations did not indicate that these repairs were urgent or that not doing them will result in any immediate danger to me or the vehicle. I declined the repairs. Once I declined the repairs, the attitude of the shop changed. When I came to pick up the car, the service advisor did not have a consultation with me about the recommended repairs. I was checked out by one of the guys on the lost. As I left the shop, my car began to smoke within two miles of leaving the shop. Discovered that all the fluid in the car had leaked out and that a hose in the vehicle had been ripped out while he car was in the possession of the shop. I was parked on the freeway for over two hours at night. I contacted the service advisor, who now claimed the fluid leaked out because my system failed. My request for the shop to accept responsibility and fix the issue they caused has been rebuffed. I tried to contact the Manager Rebecca Konrad, but she too ignored all my calls and text messages.

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Name: J**** R***
Date: 2024-04-06 03:07:47
Rating: 5
Comment: Excellent experience with very nice and professional people,and a good deal

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Name: M****** M****
Date: 2024-04-02 16:22:59
Rating: 5
Comment: Excellent experience all around. Jaguar SM treats clients exceptionally well and values our time. Intake and pick-up are speedy and streamlined. Each employee has been superbly trained. Theres great teamwork, like a well-oiled machine. Highly recommend.

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Name: G*** G********
Date: 2024-02-21 01:19:05
Rating: 5
Comment: Great service, efficient and friendly. Quick turn around too!

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Name: I***** G*******
Date: 2024-02-06 20:08:28
Rating: 1
Comment: NIGHTMARE service department. My first Jaguar XF diesel was getting 8PMG. The service department refused to acknowledge their was anything wrong and instead had the nerve to tell me this was normal. 6 months and 8 service appointments fighting and arguing until someone replaced the fuel chip module sensor. BIG SURPRISE within 24 hours my XF diesel started getting 25-55 MPG!! Fast forward to JAG number 2. Got the XE straight off the showroom floor took it to Nashville. 3 years later lease is up. I decide to buy the vehicle from Jaguar Nashville and roll ceramic coating into the financing. Its one plate state so the dealership took the front plate off and our mouths DROPPED! Bumper looks like hamburger under the plate! I have never see anything like this. $4000.00 in damage. 7 crudely made screw holes instead of the standard 2 (which is normal and easy to fill with bumper plugs) The gas lighting continued. They claimed it was JAGUAR USA policy to install that way. I called Jaguar and found out they lied. Big surprise! Jaguar said No absolutely not, that is not how we install plates I will be filing a law suit!. I also know for a fact that they lie to the customer about the amount of time it takes to service the vehicles so they can over charge them and stack the work load. If your Land Rover or Jaguar needs 3 hours to repair they will charge you for 6 hours and then use the 3 hour space to repair another vehicle, also overcharging that customer. These people are shady scum bags! RUN AWAY!

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Name: E*** B*****
Date: 2023-09-14 00:23:58
Rating: 1
Comment: Worst experience of my life. I was blindsided with an almost $6000 estimate for damages to a loaner vehicle 8 days after returning it although the staff member and I walked around it together upon my return 8 days prior. After two weeks of being in a loaner my vehicle was said to be done only to have to return it the following day for the same problems. Upon returning it for the said completed repairs, I was asked to drive my vehicle in an abandoned parking structure with two male staff in order for them to confirm the problems reported were still happening. After confirming the issues they kept my vehicle an additional week and upon my second return the advisor states that problem (that they’ve had to fix several times before) is an ongoing issue with my Fpace in which a bulletin was initially released 3 to 4 years ago. In total, my vehicle was returned to me 3 times so far and I’ve had to return it back less than 24hrs later with the same issues still occurring. My vehicle has been being repaired for 2 months now and counting. This whole experience is a nightmare and extremely triggering.

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Name: D***** V*
Date: 2023-07-22 21:11:11
Rating: 5
Comment: Buying cars can often be a royal pain. However, Jaguar, Land Rover, Santa Monica is truly a nice place to buy from.We spent a Sunday afternoon looking and buying a beautiful Jaguar, and very much appreciated the professionalism of the sales rep, sales manager, and finance manager. Everyone was a real pro and very genuinely nice person.Everything was done in a very efficient manner. I highly recommend this auto agency if you are in the market for either a jaguar or Land Rover.

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Name: T**** M
Date: 2023-06-30 13:42:51
Rating: 5
Comment: Great service... Great car!

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Name: A**** S*******
Date: 2023-03-01 05:50:45
Rating: 1
Comment: DO NOT TRUST THIS BUSINESS.These people are old school mechanics. Take advantage of females. Make up fake issues with your car and charge you extra.All they care about is $$$$DO NOT TRUST ANYONE THAT WORKS HERE.

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Name: D***** P*****
Date: 2022-07-12 16:03:18
Rating: 5
Comment: Very professional Dealer.

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Name: A* C
Date: 2022-06-06 16:35:43
Rating: 5
Comment: Super nice and professional sales people. I have been assisted by Mr. David Kellett who is knowledgeable in all aspects involving Land Rover. He is also willing to help in any way possible. The entire process of purchasing the car has been very smooth and quick. I am definitely willing to give them more business in the future.

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Name: C***** J******
Date: 2022-05-04 17:35:13
Rating: 5
Comment: Best experience I have ever had purchasing a car..great customer service my salesman Kenny went above and beyond and even delivered my new Evoque to me! Love love love this car! Super cute and perfect for me..thank you Santa Monica Range Rover for your outstanding customer service! Most definitely recommend buying from this dealer and don’t forget to ask for Kenny!!

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Name: M***** S****
Date: 2022-04-11 20:48:32
Rating: 5
Comment: Derek was a great help in purchasing my new car and giving back the lease end car. I bought a lot of cars throughout the years and never met any sales man like Derek. He was very pleasant and patient with all the questions we had. Quality of service in this dealership was excellent. They stayed after hours to finish the paperwork and Derek delivered my car next morning. Thank you everyone for a great service.

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Name: K** M********
Date: 2022-04-01 21:05:35
Rating: 5
Comment: Our salesman, Kevin, was fantastic! No pressure; very straightforward. I drove off in my new F Type a very happy camper!

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Name: S**** G****
Date: 2022-03-23 03:57:57
Rating: 5
Comment: We had a wonderful experience With Stel, Max and Tony at Santa Monica Land Rover! Stel and Max were amazing sales consultants with tons of knowledge and a relaxed energy. We had a great experience start to finish!!! Highly recommend this place if you are in the market for a new car.Sarah & David

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Name: r* t***** a******
Date: 2022-03-03 17:08:14
Rating: 5
Comment: I love this place very friendly and great service thanks for help me for defender special mr lanndon and ms Vivian I appreciate that

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Name: G******* S****
Date: 2022-03-03 14:16:48
Rating: 5
Comment: An excellent experience overall. The staff made the process seamless and easy to understand. Working with the finance department was an equally great experience. My BMW arrived on the East Coast in immaculate condition via a covered transport arranged by the dealership. Highly recommend Santa Monica JLR whether local or across the country like me.

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Name: h***** s******
Date: 2022-02-04 21:10:02
Rating: 5
Comment: Great service, appointment on time service on point car better than expected

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Name: D***** S******
Date: 2021-12-10 05:09:15
Rating: 5
Comment: Really enjoyed my experience with Stel and the team at Land Rover, excellent customer service!

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Name: T** M & M T*** R*****
Date: 2021-11-04 12:28:04
Rating: 5
Comment: I was looking for a 2021 F Pace loaded with options and because of the pandemic it was hard to find one in the color I wanted. I finally saw a black on black one at Santa Monica Jaguar. I sent an email to them from their website and William (Bill) Parr answered the email. I sent my list of options and asked him to check off the ones the hard had on it. He did and got right back to me. The car had 90% of what I wanted. When I arrived at the dealership Bill was there to great me, took excellent care of me and I was able to purchase my dream car. I am so happy, Bill was amazing, I will tell everyone about Santa Monica Jaguar

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Name: S*** D*****
Date: 2021-10-30 18:48:34
Rating: 2
Comment: They immediately pushed me to run credit before showing any vehicles. Wanted to see my approval amount before letting me look at or choose a vehicle I might be interested in. It makes sense to know how much youd be approved to finance before falling in love with a car that might be too expensive and would come out to be more than the approval amount. However; if you know your credit score, how much you were approved for the last time you got an auto loan, what your vehicles trade in value (w positive or negative equity, and how much youre able to put down, it seems reasonable to shop for what you belive you will be able to afford based on that information. I absolutely will not run credit before I am even shown the inventory, and have selected the vehicle I plan to purchase. Dont let the dealers (any dealership) tell you that you HAVE TO run your credit before you even select a vehicle you may be interested in. Why run your credit if you dont have a clue about what you want to purchase??

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Name: R***** C****
Date: 2021-09-21 18:19:09
Rating: 5
Comment: Alexsander was the most knowledgeable and attentive auto salesperson I have ever dealt with and I have bought a dozen cars in my life. I would recommend him to anyone interested in a Jaguar or Range Rover.

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Name: S****** A*****
Date: 2021-09-06 03:30:38
Rating: 5
Comment: Great inventory and staff! I was able to get into a new Range Rover Sport within a few hours of contacting the dealership. Thanks Ali!

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Name: N****** E****
Date: 2021-08-29 21:20:48
Rating: 1
Comment: I went to go purchase a Brand New Ranger Rover from the dealer early March 2021. When I bought the car they sol it to me as Brand New. After running the Carfax report 2 months later it shows a damage on my car. I never got into any accident nor reported any damages.I went back to the dealer to ask them why they sold me a car that had damages and their response was, the dealer was sold last month and now has new owners, this isnt our problem.I trusted the dealer to be up front and honest with me but instead they did not bother to try and figure this situation out.Now I have to go through the trouble of hiring a Lawyer to take on the case. I am very disappointed in how they treated me and the fraud they have committed by selling me a Brand New car that had damages.

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Name: P**** G*****
Date: 2021-08-29 03:31:30
Rating: 5
Comment: Wanted to take a second to review my experience with this dealership, and by that I mean working with Kenny and Alex. As someone who of-course likes the more special edition cars, I know what a hassle it can be on these guys to get a sale vs a person who picks what they have on the lot. Kenny and Alex were nothing but helpful, but also honest and upfront about everything including the ordering process. If you are interested in working with professionals, I can’t recommend them highly enough. Given the obvious uncertainty and stress during these times, it was nice to be able to work with people who do the extra to make it all easy

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Name: M*** F******
Date: 2021-05-06 17:49:58
Rating: 5
Comment: Best experience ever. Great Staff

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Name: M******* G*******
Date: 2021-03-11 18:51:57
Rating: 5
Comment: Kenny in the Sales Department provided the most efficient and professional service to get me in a new Range Rover. He knows everything about these cars and made the transaction a breeze and took care of every little detail. He also gave me the best deal on the vehicle relative to the other dealerships in LA. Turned me into a lifelong customer.

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Name: L**** G******
Date: 2021-02-17 14:16:13
Rating: 5
Comment: Very friendly, easy, answered all questions.

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Name: C******** M
Date: 2021-02-14 19:37:15
Rating: 1
Comment: This was by far the worst customer service experience I have ever had. I will not buy a Defender from the Hornburg franchise. Spare yourself the mistreatment and find a dealer that will treat you as a valued customer.

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Name: H***** A**
Date: 2020-12-23 14:15:06
Rating: 5
Comment: Very friendly staff. Couldnt close the deal unfortunately, came within a few thousand. Pleasant experience overall. Edit: we did come to a deal and I was able to get the vehicle. Overall smooth process thanks!

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Name: H***** v*** C*********
Date: 2020-11-25 17:28:34
Rating: 1
Comment: Don’t come here no give respect I forgot here name she no good work for land rove she talked so rude if range rove go another place don’t waste your time if don’t true me go there let me know

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Name: M***** S****
Date: 2020-05-12 17:39:08
Rating: 5
Comment: Late March 2020 I leased a Range Rover HSE. With the guidance, the expertise and the patience of my salesman Steliani Tomozei, I got the car that I wanted. He made sure that I knew how to drive it off the lot accompanied by all the bells and whistles that applied to me. This is the second Range Rover that I have leased through him and I hope there will be many more.

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Name: M** Y*****
Date: 2020-01-07 13:55:21
Rating: 5
Comment: Best dealership so far. They treated me with respect even the car that I bought was not the high end one. Special thanks to Vladimir.

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Name: K**** M
Date: 2019-12-29 23:39:58
Rating: 1
Comment: (Caution: sales rep Zvi Aviad shown very unprofessional behavior)We came here for test driving range rovers and the representative was extremely rude. This behavior was unheard of. An older gentleman, tall with white short hair walked up to us and asked us what model we are looking for without introduction. We were discussing the specs and the pricing between different models and we asked for their prices compared to online prices and he was like “yeah they are last year models and we don’t have them” and we were like cool we understand but still we wanna see the new models and feel the difference and he literally told us “oh you know Im busy and you clearly have better prices so I rather get to other costumers and showing you the car is waste of my time” then got up and left! We were just sitting there wondering what just happened?! Unbelievable really

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Name: M******* B*********
Date: 2019-12-27 18:12:28
Rating: 5
Comment: Michael was great to work with. He was very reasonable and easy going. He did everything he could to help me get the car I wanted in the color I wanted! I would definitely recommend this dealership.In love with my car!

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Name: K**** D******* D*****
Date: 2019-12-12 05:55:02
Rating: 5
Comment: My experience with the dealership was great. Super easy and fast which was refreshing.

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Name: R*** R*****
Date: 2019-12-09 06:45:22
Rating: 3
Comment: I visit this particular place under other circumstances as mostly everyone else. Theyre under construction/remodeling and parking is very limited.

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Name: K*** A****
Date: 2019-11-21 05:21:09
Rating: 5
Comment: Im very happy with my overall experience at Hornburg. I didnt feel like the sales team was overly pushy and they answered all of my questions before and after purchase.

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Name: C*** K****
Date: 2019-10-25 15:53:37
Rating: 5
Comment: Vladimir, Kenneth, and Victoria assisted me in my car buying process and made the process very enjoyable. All professional, respectful, and patient- which is rare to find in the business. I highly recommend this location and will continue to be a repeat customer.

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Name: A******** S**********
Date: 2019-09-08 18:38:46
Rating: 5
Comment: I recently purchased an Evoque from Hornburg, and the overall experience was unbeatable. They had the exact car I was looking for, and Kenny was there to help us through the entire process. He worked to get us the best deal there was, and really made it a very comfortable and exciting car buying experience. It a great car and we love it, and just want to thank Kenny for going above and beyond for us.

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Name: G*** M*****
Date: 2019-08-05 17:16:13
Rating: 5
Comment: We bought two 2019 Range Rovers at Hornburg in the last 6 mounts because of the vast inventory and the sales staff! The best....

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Name: S*** Y
Date: 2019-07-20 14:28:29
Rating: 1
Comment: My car is still there and I fill like a hostage, nobody provides any information although I’m calling every day.Bad service ever.Shay.

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Name: K** V*****
Date: 2019-06-23 21:59:36
Rating: 1
Comment: Came here today fully ready to purchase a Velar after doing research and deciding it was the car I want. Walked through lots and tried to get attention of the two sales person over a twenty min period. They would just look at us then walk away. Never greeted us and never even showed the slightest bit of service. If I’m here to purchase a Range Rover I shouldn’t have to beg to find a sales person interested in selling me a car. Overall very undesirable service level for this type of dealership. Planning on going to Land Rover Thousand Oaks tomorrow to give my business.

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Name: S**** S***
Date: 2019-06-03 15:01:47
Rating: 3
Comment: I brought my car for 2 reasons, which one of them was the speakers become fuzzy. but, problem is, this is not happening all the time.But after leaving the car for 2 days they said, they could not hear the problem, but when Im using the car, it happens at least once a day.And the other issue I had, was with the rental department which they caused me to get into argument with another customer who was waiting for vehicles due to not giving me a clean vehicle (lots of dog hair) and ignore me for 30 min. I had to wait there for 1 hour over all and missed my appointment at 12 noon.

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Name: M**** N****
Date: 2019-06-01 01:09:58
Rating: 5
Comment: Location Open when under construction

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Name: G****** B*****
Date: 2019-05-27 03:09:10
Rating: 5
Comment: Test drive the new Jaguar iPace yesterday...so long Tesla. That car was so fast I almost got whiplash. Its amazing vehicle!

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Name: S** I A*
Date: 2019-05-17 01:37:23
Rating: 5
Comment: Alex was very helpful and friendly. always available. Thanks very much for making the process painless! =)

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Name: C H
Date: 2019-05-02 12:17:50
Rating: 5
Comment: Hornburg Santa Monica is the BEST! Especially, my salesperson Alexander and David in finance. Very helpful and made the purchase very smooth. Highly recommend.

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Name: S***** Z******
Date: 2019-04-22 23:22:09
Rating: 1
Comment: I spoke with the sales manager several times. I was prepared to travel from Illinois to buy a 2016 Mercedes-Benz s550 (with cash), which they were very happy about. When I mentioned that I will be shipping the car to a different country (which I have done before), he became very rude and disrespectful. He then told me that he “does not care” what I did before, and that I, “can’t do that.” I would not recommend this store at all. They are extremely unprofessional.

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Name: C******* S*****
Date: 2019-04-11 18:44:32
Rating: 5
Comment: Thank you for everything. I was a smooth transition!Absolutely LOVED my sales representative ALEX!! He is the best!!!

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Name: B***** W*******
Date: 2019-04-03 20:52:25
Rating: 1
Comment: Total rip-off. Brought in two month old top of line Jaguar because a string had broken off in the trunk Had to be reattached.They said it would cost #1,100 to fix it.Took it to another Jaguar dealer., Said it would cost $17. To get it fixedPretty unbelievable.

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Name: P*** A*****
Date: 2019-04-02 16:43:45
Rating: 5
Comment: Expensive, but service accomplished as promised.

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Name: s**** j****
Date: 2019-03-08 17:20:19
Rating: 5
Comment: The best! This is my second car from Hornburg and the experience gets better and better. Vlad and Aleks are the best, they made everything so easy and quick. I love my car. I will definitely be back

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Name: M*** G********
Date: 2019-03-06 22:17:24
Rating: 5
Comment: Like to shop here...great selection

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Name: K** W*****
Date: 2019-02-28 20:56:19
Rating: 5
Comment: I LOVE my Velar and the guys at Hornburg were great!! Even Guy (who had recently changed jobs) stayed on my car until I received it!! It was so much fun building my own vehicle - just took it to Mammoth and it was fabulous not putting on snow cables!! Drove like a dream - thanks guys!!

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Name: N*** N*******
Date: 2019-02-27 19:32:09
Rating: 5
Comment: Great service department. All problems corrected under warranty concerning on-board computer functioning. I was exceptionally satisfied.

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Name: P****** D****
Date: 2019-02-04 04:50:43
Rating: 5
Comment: Courteous staff, huge assortment of my future retirement vehicle.

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Name: a**** h****
Date: 2019-01-19 18:03:27
Rating: 5
Comment: Zvi was incredibly helpful and informative. I was nervous but couldnt have had a more positive experience.

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Name: R*** B****
Date: 2019-01-09 23:25:20
Rating: 5
Comment: Alex was great! Precise, honest and thorough!

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Name: A***** S******
Date: 2019-01-02 18:53:33
Rating: 5
Comment: Nesh and his team did a great job. They searched for the exact car I wanted and delivered it without a hiccup at a great price. This is my third Rover and we are loving it. Thanks Nesh. Your the best.

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Name: Z**** J*********
Date: 2018-11-26 19:34:46
Rating: 5
Comment: The Hornburg Dealership in Santa Monica deserves 10+ in overall satisfaction! Knowledge and Professionalism is what i personally admire the most, their easy going and well experienced sales associates can assist you in all areas regarding the car you are to purchase or lease as they recognize the needs of the buyer.Thank you guys!

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Name: E***** Z*******
Date: 2018-11-21 03:39:01
Rating: 5
Comment: Great service! Our salesman was excellent!!

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Name: K**** J
Date: 2018-11-09 18:10:45
Rating: 1
Comment: Beware of this dealership, I went there to buy a range rover, the bank approved me since I had a great credit, then they told me this is my first expensive come they needed 6 month bank statement, I have good income and I provided the bank statement but they said they still dont want to sell a car. I have leased 6-7 cars till now but it is the first time that Bank approves me but dealership doesnt. Be very careful dealing with these guys. Unprofessional sales person (Max) and a rude finance manager (Vivian)

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Name: A*** C******
Date: 2018-11-01 16:09:04
Rating: 5
Comment: Just got our first new car last night and the experience exceeded all expectations. Alex was AMAZING! There was no time wasted back and forth. Just excellent customer service. Go see Alex, he is professional and super knowledgeable.

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Name: b************ b****
Date: 2018-09-21 01:58:13
Rating: 5
Comment: Guy is the best, great salesperson to work with!

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Name: C**** E***
Date: 2018-09-13 18:41:19
Rating: 5
Comment: After having an extremely frustrating and disappointing experience at Encino range rover I can’t say enough about the entire staff at Hornburg Santa Monica Range Rover. From my first moment when I arrived I was greeted very kindly and put in touch with the sales manager Vlady. We went thru available cars and found one that workedAlex took me on a test drive and spent so much time going all the details from top to bottom. He was awesomeGeneral manager Nesh was great as well introduced himself and made sure all was going smoothlyOnce purchased Alex once again went over detailsThere’s a lot to know!!Highly recommend this dealership and definitely would stay away from Encino

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Name: D**** M******
Date: 2018-08-27 22:47:46
Rating: 2
Comment: Never followed through with purchase. A couple reasons why; No one ever reached out when they said they would. I then responded to two automated (Im guessing they were) emails. Even the emails were condescending sounding saying We figured wed reach out before we get busy with our weekend rush. I felt like saying seriously, I am a customer. Anyway, I replied to those emails saying Im ready to talk now, and gave all contact info....silence. Then a week later, same exact email. When I did finally speak with someone(on two occasions), they were short with me, and acted like they had better things to do. I chose to go with a different dealership. #notact #badbusiness

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Name: S******** R
Date: 2018-08-17 19:18:54
Rating: 1
Comment: This dealership lies! They have no motivation to sell. Prime example is the fact that they have over 70 2018 f types. More than any other dealership NATIONWIDE. Their receptionist screens the phone calls. You have to go through her to get to a sales associate. They only deal with customers in California but they advertise on the internet. I guess they think the internet only covers California. The sales manager Vladimir is rude and unprofessional. He does not return calls and speaks extremely condusending. My advice is to deal with ANY OTHER dealership!! Good luck

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Name: T**** S********
Date: 2018-08-17 14:35:06
Rating: 5
Comment: Ive had 7 Land Rovers. I always went to Thousand Oaks and now I live on the Westside of LA, so I go to Bundy and Olympic. Ive never had such a hands-on, kind, warm reception. I was early to my appt. They had a loaner waiting for me. And the phone call with what needed to be done came 3 hours after I dropped off the car. New tires were put on, brakes done and my car was done by 4pm. Unheard of in addition to the easy drop off of the rental car, kind reception, washed car. I could go on and on. Trust me, Im not an employee of Land Rover, just a lover of the car and now an even bigger lover of the service dept! Thank you for your professionalism and treating us like a customer! Youre the best ... signed a forever Land Rover owner

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Name: V******* F***
Date: 2018-08-09 02:15:56
Rating: 5
Comment: Great experience, sales people are wonderful and got exactly what I wanted!

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Name: B** 1***
Date: 2018-08-03 15:35:40
Rating: 1
Comment: Hands down the worst experience ever and I will do my best to never step foot in that dealership again. There was no follow up for days, i left multiple messages and finally demanded to getting someone on the phone. Then they tell me that what was wrong with my car (conveniently 1 day after my factory warranty expired) wasnt covered by my Land Rover extended warranty. Every single time Ive used my extended warranty (on several different cars) at this dealership, nothing has ever been covered and they always find ways to charge even more money. To make matters worse, after 3 days and finally getting an update on my car, one guy (Mario) calls to tell me that there are extra charges and my car isnt finished until i approve the charge and at the EXACT same time another guy (Armando) calls on my other line to tell me that my car is all fixed and there arent any charges. I explain to Armando that I have Mario on the other line and he said its not done and there are extra charges. He said, he needed to double check and call me back. Interestingly enough, Mario calls me back to tell me that its all been taken care of. As if that isnt enough to show that this dealership is dishonest and a scam, when I went to pick up my car, it took 45 minutes to get my car. After 15 min of waiting and seeing the 2 people who came after me get there cars, I was told its coming, its just blocked by a few cars. After another 15 minutes, I walked around the corner to see my car in the garage and it was NOT blocked. I asked again and they said it was coming. Finally I walked up and a guy told me that they lost my keys and they were trying to find them. So not only was i lied to about what was wrong with my car, they lied to me about why it was taking so long to get my car back. No apology or anything. If a dealership lies and cant even keep track of my keys, there are some serious issues and I have made sure to let my fellow Range Rover friends know as well. Completely unacceptable!

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Name: N****** W*****
Date: 2018-07-02 16:09:18
Rating: 5
Comment: George Naismith, my service advisor, is awesome. He always takes the time to explain things well to me, provides the best customer care and is kind. He and the entire team are the best. I don’t even live in Santa Monica, but drive all the way there because I trust them and have always given the best service to my car. Thank you!!

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Name: J*** E******
Date: 2018-06-27 01:44:20
Rating: 5
Comment: Fantastic experience. Nesh and his team at Hornburg made the the process extremely easy. Found the exact car I wanted and gave me a great deal. Would definitely recommend.

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Name: D******* A*****
Date: 2018-06-21 01:21:45
Rating: 5
Comment: BEST car buying experience ever! Staff were knowledgeable, friendly and helpful. Kevin worked above and beyond for us and didnt rest until I had the exact range I wanted. Christopher in finance made all the paperwork a breeze and got us in and out very quickly. I highly recommend this dealership and would definitely recommend Kevin!

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Name: S***** S*********
Date: 2018-05-24 03:04:19
Rating: 2
Comment: Waited 45 minutes until someone was assigned to accompany me on a test drive despite having had a confirmed appt.

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Name: L***** M********
Date: 2018-05-08 16:52:06
Rating: 5
Comment: Thank you Hornburg Jaguar Santa Monica for your excellent service. I worked with Alex who was very professional yet friendly and easy to work with, he helped me decide on a car and left with a new car that same afternoon.

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Name: F****** B*****
Date: 2018-05-01 05:50:30
Rating: 5
Comment: I throughly appreciated working with Aleksander Stanisic. He kept me informed & was as excited as I was when my car came in. He helped me to remain patient while my Range Rover was delayed at the port. I thought about getting a different car but he assured me the custom car, MY car, would be mine soon enough. I am immeasurably grateful that I waited. My car is everything & more not just because of all the fantastic details but because of the AMAZING sound system I get to listen to everyday!! Thank you Alek!!

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Name: M****** A****
Date: 2018-03-29 00:35:01
Rating: 1
Comment: BEWARE: Extremely prejudice and discriminatory practices. I have never been so offended by the poor and unprofessional conduct of this establishment.This dealership blatantly discriminated against me by asking for credit information and bank statements to complete a cash purchase after a deal was made and funds were transferred to their dealership.I am downright disgusted with what they did to me and I encourage that customers looking to do business with this establishment; think twice before putting yourself through the headache of being unprofessionally and unethically treated.Because of the nature of the rude and derogatory and racially offensive comments that were made against me by the general manager “NESH”; I will now discontinue driving any Land Rover product. I refuse to support a brand that allows a franchise to treat their customers so poorly on the base of race, age and national origin. Telling your customer their appearance makes them uncomfortable is clearly racially driven. The manager even acknowledged that what was being requested of me was not consistent and they pick and choose which customer are asked to provide such information despite not financing.Buyers beware. Im sure you can find a better and more caring dealership to do business with.Very shady business practices. Stay away

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Name: s****** s*********
Date: 2018-03-28 02:21:41
Rating: 1
Comment: WarningI am writing this to warn people about Land Rover dealership in Santa Monica (Hornburg). I love Range Rover they have the best SUVs and I have gone through a few Lange Rovers. My experience with this particular dealership has been disappointing . I went there to see if I can turn in my old Lang Rover that I had leased 3 years ago and a get a new one. The sales person who was very nice at the time checked my lease and said that he can transfer the lease and get me in a new car. I told him that I have one month on my old lease . He assured me that wouldn’t be any problem. He mentioned that the only extra charges might be due to none wear and tear damages and he would not be able to promise anything in that regard.Last week I got a bill from the bank financing my old lease for 3000.00 . Half of that were for damages to the car which bank reduced to about 700.00. And about 1500 dollars for the last month lease. The bank representative was very surprised that the dealership didn’t take care of that. I called the Hornburg, I was on hold for half an hour finally I was transferred to VIVIAN the sales manager. She was extremely unprofessional and she said that UV (our s ales person )was very through and she can not do any thing for us. I explained to her that I would of waited one month until my lease was completed and purchase a new one. It would defy the common sense for me to pay for 2 leases. I Inquired to talk to UV (our sales person) she said that he doesn’t work there any more!!!!!! Asked to speak with the general manager and she became hostile and rude and hung up the phone.There are many Land Rover dealer ships in Los Angeles area that are professional and honest that you can by your cars from . Avoid these people they are dishonest and unprofessional .

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Name: T***** A****
Date: 2018-03-23 19:46:15
Rating: 5
Comment: Guy Petersen was great to work with!

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Name: A** W********
Date: 2018-03-12 03:39:27
Rating: 5
Comment: A wonderful dealership. Yuvi was so responsive during the purchase and after. It was a great buying experience. Thank you and we love our Range Rover!!

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Name: R** K******
Date: 2018-03-03 19:58:40
Rating: 5
Comment: Vivian, Sales manager did a great job. I am an out of state buyer and she was very helpful

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Name: M***** H*******
Date: 2018-02-22 19:50:35
Rating: 5
Comment: Outstanding customer service. We went to the dealership and met Guy Petersen who became our sales person. We had asked about a used Land Rover we had found on their website. Guy was very honest and walked us through the entire car. He let us know about everything including a tail light that needed to be repaired. It was Guys honesty that actually sealed the deal for us in purchasing the car. There was no pressure. We also worked with Vivian who made sure we got a great deal on an extended warranty. She also made sure the tail light was completely taken care of prior to the final purchase. We loved working with both Guy and Vivian. We would purchase another car from them.

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Name: J****** C*******
Date: 2018-02-19 15:50:48
Rating: 5
Comment: I will say this much I was skeptical at first due to several things that transpired with the dealership in Santa Monica.When it come to servicing you vehicle The service facility is nothing like the dealership I dont even know why they even carry the dealerships name For fear of losing customers but I must highly commend the service facility Rebecca and William I must say they are true assets as well as a lot of the other staff its over there theyre very friendly very polite very outgoing not to mention I took my car for a second opinion with people from England of that specialize in nothing but Range Rover Land Rovers and when they told me theyve never seen a car my year look as good as it does really put my mind at rest not to mention Rebecca start with her she has gone above and beyond to resolve all issues and problems pertaining to my vehicle William hes always helpful insightful always give me the proper insight with regards to the proper maintenance of my vehicle I must say when they made Rebecca service manager I I think shes service manager that was a wise decision and bringing William back was also a wise decision you guys have a great team there

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Name: B***** W******
Date: 2018-02-13 23:22:10
Rating: 5
Comment: After experiencing buying a used card at Hornburg, Ill never go anywhere else. There was so much added value... the Range Rover I bought was a 2015 and was like brand new! New brakes, new tires, new wipers, everything checked, completely serviced, certified, covered with a bumper to bumper warranty until March of 2021 at no extra cost, and the price was still $3,500 below market for the same car elsewhere that doesnt give you any of those extras. Im so glad I didnt purchase elsewhere without knowing any better. I felt like I got an amazing deal and the staff was a pleasure to work with. Highly recommend Ashwin Rai on their sales staff! Thanks Ashwin!

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Name: S******* D******
Date: 2018-02-13 17:34:53
Rating: 5
Comment: A positive experience like no other. My family & I just purchased 3 vehicles in 2 wks, our 3rd & final for awhile (hopefully), taking place at Hornburg Jag L. R. Santa Monica. This was by far the best car buying process Ive ever experienced, not too mention the quickest. I had several very pleasant & patient calls w/ Stellan & Kenny while just inquiring about different used vehicles that were advertised. I also spoke to the receptionist & she too was very pleasant. When I decided to finally come to the dealership (a week later) & literally gave them a 20 min warning that I would be arriving soon, Stellan & Kenny were both busy & instead of making me wait they offered to hv Alex help me. Alex was so patient, kind & sincere, I never once got that fast talking, BS car salesman vibe throughout my entire experience at this dealership. The entire staff was so kind & accommodating and totally went out of their way to make sure that we received the very best deal as well as the additional options. I really felt like they they were all sincerely happy for us & our big Valentine purchase (thanks to my lovely hubby). Everyone was very friendly & congratulated us. Vivian is such a bright shining star & Tony is a total rock star (he might hv missed his calling, lol), I now hv lots of new friends at Hornburg Santa Monica & other dealerships will hv very big shoes to fill in the future to meet or top my expectations at this point. Thank you all so very much for helping me obtain my dream car!!! #bestvalentineeverHint, hint & a word of advice to all others... U get what u gv in this world full of energy, Why not make it positive?Sunshine

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Name: K* L**
Date: 2018-02-12 20:20:49
Rating: 1
Comment: It appears that I am not the only one who had to endure the caddy, stuck up attitude of Sherry at the front desk. The woman was bitchy to deal with over the phone and completely incompetent. We will be visiting another land rover dealership to purchase a new velar. Management should curb her entitled character or at the very lest send her back to customer service training classes.

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Name: D* M**
Date: 2018-02-12 20:14:15
Rating: 1
Comment: Recently called to get more information on the dealership. Receptionist Sherri was a rude snob, and offered no help. It is unfortunate people employed for these positions feel so entitled when speaking to potential customers looking to purchase luxury vehicles. Awful addition to your staff- completely dissatisfied and would not come back nor recommend.

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Name: L** S******
Date: 2018-02-10 09:19:53
Rating: 5
Comment: I must say, my experience was exceptional. I experienced nothing but professionalism and courtesy when I brought my Land Rover in for its first year check. And when my loaner came rolling out, I said, oh-yea, Vegas here I come. It was a 2017 tomato red Jaguar. Now Im a little confused about what I really want to drive.Thanks Hornburg...

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Name: R***** R***
Date: 2018-02-05 03:58:05
Rating: 1
Comment: The most conceited sales people I ever met. As if they are Royal dynasty or Royal majesty. What a joke.My wife and I walk in there and the 1st thing they say in a snide slant is do you have an appointment because we close in 45 minutes in other words were too stuck up to serve you and we dont really want your business in fact were closing.Im sure doesnt take 45 minutes to look at a car.Pertaining to the brand it is obvious that there are more self tainted egos that come from whatever country theyre coming from or countries and they have the insecurity need to buy something that they think is putting them on a Royal throne.Anybody that knows this brand jaguar and land rover they all know that they are wrought with problems use cheap parts to try to make things look shiny and break down all the time period at least thats my experience from the reviews I read through car and driver magazine which Articles are not paid for not paid for by the larger automobile corporations

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Name: B*** M********
Date: 2018-01-25 16:06:56
Rating: 5
Comment: I started looking for a new car and knew I wanted a Land Rover diesel. I wasnt sure if I was going to buy the full size or the sport and stopped into Land Rover Encino on a Saturday morning. They didnt have the full size diesel so the salesperson showed me a sport. As it didnt have the options I wanted he searched his other stores and found a car. I left thinking I would go check out the car at the other store on Sunday before making a decision. I called the sales person the next day to make arrangements to go to their other dealership to view the car. He said he would call me back in 30 minutes and I didnt hear from him for 5 hours. I called again and he blew me off...AT this point I was frustrated and decided to go to Land Rover Santa Monica.I was immediately greeted by the 2 receptionist as I walked in. They were polite, offered me a beverage, and let me know that a salesperson would be available shortly. This was already a great start and I was introduced to Alex Stanisic. After exchanging pleasantries he asked me what I was in the market for. I explained that I wasnt sure between the Full size and the sport. He asked me a variety of questions to determine my needs and felt that a sport was a good fit for me. This was the indicator that I had come to the right place. Alex really took the time to understand what I needed and didnt try to oversell me. I told him what had taken place at Land Rover Encino and showed him the car and options that I was going to look at.Alex took the time to discuss the various options and again asked me questions to determine my needs. Base don this I was able to choose a car that had everything I wanted (color and options) and saved me almost 13K on things I didnt want or use. The negotiation, financing process, and delivery of the car was one of the smoothest experiences I ever had buying a car. Alex stands out as one of the better salesperson I have ever dealt with (and I have bought well over 25 cars) and I highly recommend him and all the staff at Land Rover Santa Monica.BTW the next day when i came to pick up the car (and the day after that when I had a small issue with my Land Rover App) the receptionist greeted me again by name...that to me is real customer service.

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Name: K****** W******
Date: 2018-01-09 17:48:47
Rating: 5
Comment: You have to get your Range Rover from Zvi Aviad at Hornburg Santa Monica. He is THE BEST. The whole experience was professional, transparent, fast and so easy. I have gone to him for 3 Range Rovers now!

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Name: A***** R****
Date: 2018-01-08 16:50:59
Rating: 5
Comment: Great experience with the sales team...we conducted all business over the phone and they had the doc ready when I arrived to complete the purchase

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Name: S***** L*****
Date: 2017-11-23 22:41:22
Rating: 4
Comment: My service experience was good except that I was promised that the car would be ready the same day I brought it in. It was after 4:00 pm when the service advisor finally called to tell me it would not be ready until the next day.

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Name: K
Date: 2017-11-20 00:27:27
Rating: 1
Comment: Poor sales service. Weve been there 3 times to test drive an Evoque. First time - totally ignored. Second time - told we had to wait 30 minutes for someone. Ok, make an appointment for today (Sunday) at 11am. Got a test drive around the block - literally. Thats it. Our salesperson hopped out to take another customer when we got back. He was obviously double booked.No car is worth the amount of hassle.

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Name: S***** Y******
Date: 2017-11-09 19:50:22
Rating: 5
Comment: Stelian is the BEST! So wonderful and kind, he secured for me an awesome deal on my new Range Rover. I am so excited and so grateful to Hornburg and Stelian. Thank you!!

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Name: p******* c****
Date: 2017-11-08 13:47:49
Rating: 1
Comment: I took my RR in for a warranty repair. The repair was supposed to take only a day- got a call 30 min after I dropped off my vehicle that while the technician was driving the car into the garage for repair, he has backed the car into the wall damaging the rear end of the vehicle. Everyone makes mistakes, but thats not why Im upset and writing this review. It is the manner in which the team and my service advisor Nick deals with the issue. First, my SA didnt even apologize for the incident- he called and simply said Hey not so good news here, heres what happened, and were going to replace the bumper/ lights and everything will be fine, just take the rental car back and well switch me to a loaner car so we dont have to pay for rental fees. I asked him to send me a picture of the damage. None was given after waiting for 3 hours. Called him, no one answered. So I went down to the dealership myself, nobody could find my car for the first half an hour. There was no one on site who cared about what was going on, and no manager who came and explained to me how it had happened and what theyre going to do and where theyre going to take the car for repair since they dont have a body shop. I called and followed up with Nick for a question, havent gotten any reply yet.UPDATE 7 weeks later:This dealership is absolutely ridiculous. It has been week 7 since my car was damaged by their technican and to this date we have no response to our resolution and no communication at all as to when we will get our car back. It has suffered a massive impact because not only the exterior bumper and quarter plates are damaged, the inner structure is damaged too! The best part is that during the 7 weeks, there is no communication that the service manager and the general manager Nash cared to provide. I had to go down to the body shop and found out myself that my car was completely torn from after the front driver/ passenger seat. We have left voice messages and emails to Nash, and concerned about the Carfax report for the $12k repair that will be left on our 2 year old accident free car, and all they wanted to do is provide us with a letter?! We are extremely dissatisfied and will approach legal counsel. Do not trust your car with this dealership and do not expect that they will provide the level of customer service youre looking for.

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Name: G*** A*******
Date: 2017-10-17 22:48:54
Rating: 1
Comment: Land Rover Santa Monica is the worst place on this earth. I purchased a Range Rover evoque and had it serviced at the Santa Monica location. The people at this service location never communicated with me and were near impossible to get in touch with. I would have to call multiple times a day to finally get in touch with someone to speak about my car and when I did get in touch they refused to give me a loaner car when it was a manufacturing defect that forced me to bring my car into the dealership to begin with.When I did go into the dealership to ask for assistance the receptionist blew me off, was actually rude to me, and refused to help me. I will never go back to this dealership or service location to fix my car because of how terribly I was treated here. For anyone looking for a service location or dealership I would recommend Land Rover South Bay.

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Name: D*** O******
Date: 2017-08-25 17:17:31
Rating: 1
Comment: If youre looking to pay a premium for a vehicle and have the manager stand with his back to you during the process - this is your place. Ive stopped here three times in the last two months and have left every time frustrated by the sales teams treatment.

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Name: A***** A******
Date: 2017-08-11 22:56:36
Rating: 5
Comment: Great dealer, love my new ride.

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Name: H**** H*****
Date: 2017-08-10 15:57:16
Rating: 5
Comment: Professional and courteous staff. The deal that they offered was better than their competitors.

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Name: M*** H****
Date: 2017-08-10 15:13:02
Rating: 5
Comment: Alex and Vlad were great to work with. I visited the shop multiple times and drove multiple cars each time. They were patient and ultimately we arrived at a strong deal. Highly recommend the dealership and working with Alex and Vlad.

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Name: N*** A*****
Date: 2017-08-03 08:11:51
Rating: 1
Comment: Please dont try to go to this dealer bad customer service the manager Vivian and sales person, They are rude, they dont help the customers it is wasting time.

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Name: j**** g******
Date: 2017-08-03 08:07:50
Rating: 1
Comment: I had a very bad experienced with this dealer, the manager and the sales person john paul, they are very poorly explaining and they are very rude I am very disappointed with this dealer, they dont help the customers. Manager not good Vivian!!!!!

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Name: M***** L****
Date: 2017-07-22 20:15:41
Rating: 5
Comment: Great selections

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Name: A**** E*******
Date: 2017-06-14 04:58:19
Rating: 1
Comment: Probably one of the worst experiences purchasing a vehicle. It took over 8 days for someone to reach back to us even though we had already made a decision to purchase the car. When I asked to pay a deposit they salesperson said no. Basically our only option was to send a wire for the entire price of the car (which we did). We had to delay the auto shipper 2 times because the dealership would not send the car without a few forms! Just a horrible experience overall! Would not purchase another vehicle from them again. Personally, if my wife didnt really want this car I would have purchased somewhere else.

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Name: D*** K**
Date: 2017-05-31 13:28:24
Rating: 1
Comment: Was about to buy, even walked in pre-qualified with a lender. THey insulted my intelligence and kept putting in the wrong data and vehicle when calculating intentionally. I am sorry. Your sales team insulted my intelligence. As a former owner of 2011 jaguar, 2009 jaguar 2002 Range Rover. You lost my loyalty by offering $0 dollar discount for being a returning customer, running the wrong person and sending my info to emails I dont know whom ccd, and first and foremost, some of the most unethical methods to try to increase the margin of your profit. THus resulting in a loss of a loyal customer.Like I said I already had a lender and wanted a PO and to the car I wished, and just wanted the best price. ALl the rest was just a waste of time. The endless texts and the 3 time oh I put the wrong car #Thanks,Good luck!

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Name: S**** K*******
Date: 2017-05-29 14:19:25
Rating: 5
Comment: Couldnt be happier with their service department. You get what you pay for and when you pay the high price for Range Rover you get high quality service and that is what I received all while being provided nice Land Rover rental car.

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Name: S***** C****
Date: 2017-05-17 20:43:33
Rating: 1
Comment: PURCHASED F-TYPE 3 WEEKS AGO. I HAVE TRIED TO CALL THE SERVICE DEPARTMENT, PARTS DEPARTMENT AT ALL TIMES OF THE DAY, NO ONE ANSWERS. THIS IS HORRIBLE CUSTOMER SERVICE. HOW CAN YOU STAY IN BUSINESS THIS WAY. I WILL NEVER SEND ANY PERSON INTERESTED IN JAGUARS TO THIS DEALERSHIP. AND JUST TO MAKE MATTERS WORST, EVERY CAR I HAVE PURCHASE IN THE PAST, REGARDLESS OF THE MAKE, THE SALES PERSON ALWAYS CALLED SEVERAL WEEKS AFTER THE SALE TO INQUIRE HOW i WAS ENJOYING THE CAR - NOT AT THIS DEALERSHIP. SAD, SAD, SAD.MY BUSINESS GOES ELSEWHERE, NOT HERE

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Name: J**** B****
Date: 2017-05-15 15:19:18
Rating: 5
Comment: Super service. Ask for George--he will take care of you and your car. Does not get better than George.

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Name: S*** F*** P*********
Date: 2017-05-02 05:31:16
Rating: 1
Comment: I am very disappointment about the dealer policy,I am paying for a lease, but my car has a technical problem,it is in service over 4 days, and the manager refuse to provide a loaner.This is a luxury car and I am paying for it and now need to pay for rental too...

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Name: J****
Date: 2017-04-29 06:27:44
Rating: 5
Comment: Great experience, Guy was a great and friendly seller. Also other ppl from Hornburg were great. Much better experience than in LR Encino

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Name: P******** K***
Date: 2017-04-28 15:17:01
Rating: 5
Comment: Professional courteous service .. and everything is working again!

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Name: A***** O*****
Date: 2017-03-27 14:46:23
Rating: 5
Comment: I recently had the opportunity to lease a 2017 Jaguar F-Type from Hornburg Jaguar of Santa Monica. The lease price was by far the beat deal in So Cal, by several hundred dollars a month. Not sure how they pulled it off but, what they offered online, was exactly the deal I got, no gimmicky tricks. The sales team was fantastic and very responsive. I encourage any one looking to buy or lease a Jaguar to first visit Hornburg, I am pretty confident you will leave behind the wheel of a fantastic new car.

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Name: A**** D****
Date: 2017-03-20 18:55:44
Rating: 1
Comment: Worst dealer I ever seen especially Gen Manager doesnt have any Public relations and he is using Certified sale cars for his personal use. I dont know how is qualified for that position???????? it looks Land rover head office has poor management to hire this type of person for that position.

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Name: L*** E****
Date: 2017-03-20 01:54:57
Rating: 1
Comment: Company representatives dont do what they say they are going to do. Due Bill agreement NOT FULFILLED!! New vehicle was delivered to me almost a week LATE! Was so extremely excited about purchasing MY DREAM CAR-JAGUAR, that excitement was affected by the delay in delivery.A promise was made for the inconvenience. The PROBLEM, its been almost 8 WEEKS since the date of purchase and Due Bill AGREEMENT HAS NOT BEEN HONORED!! 😢An agreement is an agreement! All a mans got is his word, when your word is NO GOOD, integrity is questioned. Shame on you HORNBURG FOR NOT DOING WHAT YOU SAY YOURE GOING TO DO, WHEN YOU SAID YOU WERE GOING TO DO IT!FINAL RESULT - DREAM PURCHASE TURNED INTO NIGHTMARE EXPERIENCE! 😢

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Name: H**** M*****
Date: 2017-03-19 06:47:29
Rating: 1
Comment: My husband and I wanted to purchase a land rover but had a few questions about the certified warranty. After 10+ calls and speaking to several different people, no one could answer our questions. We made an appointment to come test drive it but didnt want to drive 3+ hours to do it until these simple questions were clarified. No one returned our phone calls or emails. This went on for 4 days... so we will not be driving 3+ hours tomorrow to purchase (cash) this car. Looking elsewhere for a place that can at least return our phone calls. Sorry Hornburg you lost our sale.

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Name: J*** P*****
Date: 2017-03-16 14:24:38
Rating: 5
Comment: Had an insurance claim that was handled very badly by the insurance company and the Hornburg Service Rep stuck with it and got the job done.

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Name: N***** M******
Date: 2017-03-09 15:10:52
Rating: 5
Comment: David Cohen is the best! takes care of everything and for everyone in our family. thank you.

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Name: m***** s*****
Date: 2017-03-02 06:36:13
Rating: 1
Comment: I have been looking a LR car been to all dealerships in socal and this was the worst experience. They go by your appearance for sure. The salesman was not interested or may be he thought I am just wasting his time. Dont pamper me, but have the basic customer service. Asked for the sales manager to call me and no one did. I was told there were 3 managers at that time. I just bought the car and I am so glad they didnt get my business. I will make sure none of my friends ever step there. Also, will write a letter to the corporation and cc RATAN TATA.You want to buy a car from them and this is their best effort? What a joke!

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Name: D*** M*****
Date: 2017-02-13 17:14:33
Rating: 4
Comment: I took my XK in for a replacement key the service was great!

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Name: C**** K****
Date: 2017-02-10 16:23:13
Rating: 5
Comment: I am on my second XKR, I love the car and am very sad they will not be produced again. The luxury, comfort, lines, and feel of this car are far superior to any other car I have driven

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Name: M*** D****
Date: 2017-01-10 21:08:09
Rating: 5
Comment: The service at Hornburg Land Rover Santa Monica as excellent. My service advisor Raul was great. He kept me informed every step of the way.

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Name: D**** L**
Date: 2016-12-22 17:34:17
Rating: 1
Comment: Late reply or no respond from certain personnel after an inquiry or concern with service is not something I would call a great customer service...very disappointed.

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Name: K**** H*****
Date: 2016-09-15 08:17:03
Rating: 1
Comment: Horrible decline in service quality and a disappointing apathetic response from the service manager upon bringing my grievances to his attention. He shrugged as if to say we acknowledge that out timeliness and loaner car standards are low but we really dont care because we have monopolized the local market. This is my third and final lease from a Hornburg dealership. In the future I will take my business to a dealership that values its loyal repeat customers.

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Name: G*** N****
Date: 2016-08-10 17:28:32
Rating: 5
Comment: I had a great experience at Hornburg Santa Monica service center. My service person George was very attentive and did everything he could to make my experience smooth and flawless. Thank you!

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Name: J** A**** G****
Date: 2016-08-07 21:02:46
Rating: 3
Comment: Nice cars. Service is lacking.

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Name: B****** N*********
Date: 2016-08-06 19:46:43
Rating: 5
Comment: Perfect...All the people there, are nice and professional.Used cars are all in perfect condition.And prices are good.

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Name: D***** R*****
Date: 2016-08-05 17:41:19
Rating: 5
Comment: Love my Hornburg Santa Monica Jaguar, the services department is the best.

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Name: M***** P*** L********
Date: 2016-08-02 16:42:16
Rating: 2
Comment: UPDATE 7/2016: Decided to take my review down from 3 to 2 stars. I just had my Jaguar serviced, which in itself went without any issues. BUT: Since the service Ive received daily emails from the dealer, asking me for feedback on the service experience. I have not asked for these emails, nor have I been asked if I wanted to give them feedback after the service. I finally caved in an filled in a survey, if nothing else to communicate to them that receiving these constant feedback request emails was really annoying. And wouldnt you know, in the days after Ive submitted the survey, they continue their email barrage, this time to follow up on my negative feedback. Guys, its just car service, its not brain surgery. Why they think theyre entitled to my opinion is beyond me. As you can see from my original review, they clearly have a communication issue.ORIGINAL:I came to this dealer to buy a certified 12 XF, because their prices were very competitive compared to other dealers. Service with Nico was excellent, he was never obnoxious like car salesmen tend to be, didnt waste my time and was able to give me very, very good financing through Jaguar financing.That being said, I had an unfortunate experience once I actually bought the car. Despite the 150-point certification (or whatever it is), I was hit with no less than 3 warning lights within a couple of days. And when I went through my warranty papers, I found the full financial information of the previous owner, including his DOB, address and SSN.The service department gave me an apology for the bad certification and fixed everything quickly, while putting me up in a loaner XF at the same time. And the dealer gave me an apology for leaving behind the papers for the previous owner and asked me to destroy them.So overall a good experience, and everything turned out well in the end, but there were some major bumps along the way.

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Name: R**** S****
Date: 2016-07-18 15:13:57
Rating: 5
Comment: We were visiting Greater LA from San Francisco over the July 4th holiday weekend - had driven our brand new full-size RR down the coast. As we departed on Tuesday morning to head back north (and to catch flights later in the day for business trip out of San Francisco airport) a low tire pressure warning came onto the dashboard while in Malibu - to find a huge nail in that tire. The folks at Hornburg immediately got us into the service department and repaired the car - in literally 25 minutes - to ensure we kept our schedule for our long day ahead - beyond good and thoughtful service from everyone there.

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Name: J** S*****
Date: 2016-07-08 20:38:20
Rating: 5
Comment: My experience with Hornburg Santa Monica was outstanding. My sales associate Nico was great as was the GM. I never felt any pressure to do anything and would highly recommend Hornburg again. I have been contacted by Nico and the sales/marketing folks a few times and they have been very helpful in explaining various functions in the car.I have only had the car about two weeks but I am already very pleased and excited that I got the XF S. I am still discovering all the functions of the car. The technology in the car is awesome. The Bluetooth phone connections is far superior to any car I have had. I have already discovered great differences in this car versus my Infiniti Q50. The power is tremendous and the handling is outstanding. It appears the mileage is going to be significantly better. The cabin is very quiet and beautiful. I really look forward to taking a longer drive up the coast of California to really get the most out of the car. I would be happy to review the car in another month or so as I have more opportunity to evaluate it.

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Name: L****** B*****
Date: 2016-07-08 15:15:39
Rating: 5
Comment: I took my Jaguar in for general service. When I mentioned a possible problem my service consultant George Nesbitt had the team take the time to inspect my car thoroughly. Paco helped to keep me informed. I truly appreciate the quality excellent service that Hornburg Jaguar provides.

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Name: K****** R*******
Date: 2016-07-08 14:45:18
Rating: 5
Comment: David, from Santa Monica was fantastic, I will always buys my Range Rover from him.

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Name: l***** d******
Date: 2016-06-30 17:10:16
Rating: 5
Comment: What a treat to be able to shop and buy with complete confidence. My salesman was so attentive and thorough, my every want and need in my new car was considered. Ill be back in three years!

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Name: Q**** H****
Date: 2016-06-24 03:17:48
Rating: 5
Comment: The Hornburg Jaguar Land Rover Santa Monica location is so much better (in my opinion) than the Los Angeles location on Sunset. I felt welcomed and loved. My experience was simple and pretty easy going. The test drive happened. I went home and received a link to apply for my car. I was approved. Received a fair rate and now Im driving the exact car I wanted from the beginning.If youre looking to receive the best service, go to Hornburg in Santa Monica and purchase your Land Rover/Range Rover or Jaguar. Be sure to ask for Zvi (pronounced Vee)... Hes very cool guy. Hes more of a consultant and wont pressure you like a sales man, because he knows Hornburg is reputably the best!!!Also, I would like to mention how nice the receptionist, Maria, is. Shes always patient and able to help me with my simple questions when I call in to the main line.

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Name: J*** K*******
Date: 2016-06-23 21:18:58
Rating: 5
Comment: Purchased a new Range Rover Sport. Nesh, the general manager, introduced me to Vladimir who showed me various vehicles and found the perfect one for me. The experience was excellent - fair pricing, no haggle, delivered as promised. Terrific experience.

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Name: K**** D** B******
Date: 2016-06-21 01:15:10
Rating: 5
Comment: Good service without a lot of the way and hassle of other dealership. And got a great price on my F-Type lease!

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Name: S**** H****
Date: 2016-06-08 18:57:24
Rating: 5
Comment: Leased a 2017 Jaguar F Type from Hornburg Santa Monica; sales representative was David Kellett. Very professional and knowledgeable and, overall, first class service.

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Name: P*** G****
Date: 2016-06-07 23:34:14
Rating: 5
Comment: I needed an emergency service and was able to get an appointment with Raoul without a wait or any drama.. He was courteous, knowledgeable and efficient. Hornburg Land Rover repaired the problem fast and for a reasonable price. I recommend their service department and Raoul.

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Name: G*** A*******
Date: 2016-06-05 16:10:19
Rating: 5
Comment: I can not speak highly enough of team Hornburg, Santa Monica.Kudos especially my service agent John, always a pleasure to work with. Shoutout to Pascal who meets, greets and makes sure someone is looking after you. Big gratitude to the techs, for getting the XK back to me so quickly. And finally, personal thanks to manager Rebecca for running such a tight ship.I would also say that unlike my experience at many car rental agencies, the staff at the Hornberg Enterprise is ON IT.

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Name: H***** G********
Date: 2016-05-31 23:26:57
Rating: 4
Comment: Big improvement from my Hornburg experiences five years ago which were dreadful. My most recent visit resulted in a near perfect execution of the repairs and issues I had with my rather complex, high performance XJR-L. Now I recommend Hornburg and David Cohen, my service manager.

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Name: D**** T****
Date: 2016-05-25 15:09:57
Rating: 1
Comment: I switched from BMW to Jaguar thinking that Jaguar cars and service had improved. They have not. Three months after buying my new car, it has been in for repairs twice, the last time for 3 weeks and the car wont be ready for another 3 weeks. Apparently the part has to be shipped from England and they are not willing to use overnight delivery. The service at Hornburg has been just as bad. I have had to call repeatedly to find out the status, and when I do call they constantly change the information they provide me. I will have to go back to BMW.

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Name: J*** D**
Date: 2016-05-24 19:52:11
Rating: 5
Comment: When I dropped off the car I was greeted by the service drive person and they were very kind and helpful. When the service advisor joined us I was showed me to his office and we discussed what I had come in for. They offered me water and coffee and even a ride home if needed. When the car was completed I got a phone call and when I arrived on the lot, it was brought up to the service drive and it was even washed. Much cleaner than when I brought it in. THANK YOU VERY MUCH

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Name: F******* S**** L*** N*******
Date: 2016-05-13 13:53:35
Rating: 5
Comment: Truly Rock Star !!!! I have been coming to the service center in Santa Monica for 2 years and NEVER disappointed. I recently purchased my lease and had a truly brilliant experience, hence being motivated to write a review as a way of expressing my thanks and deep appreciation for how wonderful the experience was. My service advisor (John B) was beyond heaven sent walking me through how to properly take care of my XKR and kept me appraised the entire time my car was in the shop. He obviously has a love for cars let alone is a lover of Jaguars. He walked me through the issues I had prior to brining it in, explained everything in a way I could understand and digest and even made some killer suggestions as to how I can get the most out of my XKR as it ages gracefully. Even Phil in the parts department was helpful. Great experience. Owning A jaguar can be a crazy and expensive experience at times. . John B makes it less painful (even when I need a loaner - he schedules it for me via enterprise next door). Great experience. Really glad to have a team like this at a location near where I live to take care of my baby.

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Name: D***** R*****
Date: 2016-04-29 16:12:08
Rating: 5
Comment: Love my Horgburg jaguar services..George, Paco, Karla are the best..

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Name: E***** T*****
Date: 2016-04-29 12:16:32
Rating: 5
Comment: Staff was wonderful didnt have to wait to be helped . Great experience. Will go back soon to upgrade.

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Name: J*** S******
Date: 2016-04-20 17:07:15
Rating: 5
Comment: Great Service!My man John took care of me.

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Name: J*** P****
Date: 2016-04-16 15:46:26
Rating: 5
Comment: The service for my Jaguar was done efficiently and on time as promised.

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Name: S****** K****
Date: 2016-04-06 17:13:24
Rating: 4
Comment: Pretty smooth overall. David was the rep and was clear and communicative. I did not like being pitched on a set of Tires I did not really need.

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Name: H****** A**
Date: 2016-03-30 23:52:35
Rating: 1
Comment: Was interested in purchasing a new car however based upon my appearance and attire I was not approached and simply looked at by several sales associates, Ill continue doing business elsewhere.

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Name: C****** B********
Date: 2016-03-30 13:12:21
Rating: 5
Comment: Purchased a new XJL after working with Daniel. He was fast, efficient and professional. I was pleased with the pricing and the process was the best I have had with a car dealership in years.

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Name: D** K***
Date: 2016-03-23 16:03:56
Rating: 5
Comment: Purchased new F-Type R Convertible; truly fantastic car

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Name: R***** A*****
Date: 2016-03-19 16:57:09
Rating: 4
Comment: My 2010 Range Rover was brought in for two recalls, the work done was great, I even received a quote for a part on the navigation system with all part numbers and a printed picture. My only comment would be I drove 2.5 hrs as they are the closest from my home and I did not know they had a rental service until after the appointment as I was getting checked out, I would have loved the option of renting a car as the wait for services was 3 plus hours.

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Name: N***** J*****
Date: 2016-03-17 22:36:22
Rating: 5
Comment: This is my first Land Rover ... I love the car and Santa Monica Staff were all wonderful and I love my new Evoque ...Thank you again -

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Name: R** W*******
Date: 2016-03-16 14:27:21
Rating: 5
Comment: By the far the easiest and most enjoyable car buying experience Ive had. No pressure, great communication, offered a better vehicle coming in 2 months vs one on the lot or at another dealer. Closing the deal and the paper work was fast and friendly.

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Name: M**** G******
Date: 2016-03-14 21:41:32
Rating: 1
Comment: We leased a new 2015 XF in October and have already seen the tire light come on three times and the engine light once in just about three months time. The engine light caused us to take the car in for service, where it stayed for a full week despite initially being told it would only take a day or two, and the communications cadence of service updates was underwhelming to say the least.

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Name: c**** z********
Date: 2016-03-14 14:49:58
Rating: 5
Comment: Purchased a used 2102 Jaguar XF and the purchase couldnt have gone smoother. They have a no-haggle pricing on their used vehicles, and the car was priced very good, especially for being a Certified Pre Owned vehicle that included a warranty for another 2 years. Will definitely be shopping again at Hornburg when shopping for my next vehicle.

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Name: R**** D********
Date: 2016-03-12 00:37:18
Rating: 5
Comment: Couldnt be happier with the way my fiance and I were treated at Hornburg. The Staff was amazing, Vladimir was great, made our car buying experience so easy.

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Name: E B****
Date: 2016-03-08 12:19:41
Rating: 5
Comment: Very impressive. I had a high pitch rattling noise coming from near the wheels. They were able to troubleshoot the car and get it back to me very quickly with the problem solved

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Name: E**** N*****
Date: 2016-03-02 02:08:40
Rating: 5
Comment: The staff and service advisors went out of their way to help us, and William was particularly helpful as a service advisor. We highly recommend this dealership and service dept

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Name: J******* K********
Date: 2016-02-21 21:32:35
Rating: 5
Comment: I had a great experience with the service team at Hornburg Jaguar Santa Monica earlier this month.Came in for a flat tire and they did the software updates, washed my car, buffed out 2 scratches on drivers side and fixed the passenger side trim molding by front tire that was lose.Just fabulous!

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Name: L***** F*******
Date: 2016-02-20 14:02:56
Rating: 5
Comment: Easy breezy great car buying experience! Thanks to Zvi & Nesh!

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Name: K***** C*****
Date: 2016-02-05 15:05:18
Rating: 5
Comment: Wonderful service. He provided detailed information and got my Rover back in a timely manner

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Name: A*** R******* B*****
Date: 2016-01-26 16:36:25
Rating: 5
Comment: Raul and paco are the best very helpful!

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Name: A* K*****
Date: 2016-01-01 06:50:03
Rating: 5
Comment: I have to say I was very impressed with the team at Hornburg Santa Monica. If you want to get a new land rover or jaguar I highly recommend Vladimir who went above and beyond to make sure I was completely satisfied. It is refreshing to deal with a salesperson who is very knowledgeable and understanding to the need of the customer..thanks again Vlad

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Name: J** M***
Date: 2015-12-20 23:35:10
Rating: 5
Comment: The entire staff at Hornburg were great, especially Niko and Nikki. There was no pressure and they worked hard to get us the best deal. I also enjoyed the rock driving demonstration. I contacted several dealerships however, Hornburg was the only dealership that seem to go above and beyond to help us. I recommend highly, ask for Niko!Jon Muir

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Name: S***** L***
Date: 2015-12-18 22:46:24
Rating: 5
Comment: Had a great experience, didnt even have an appointment but had to get rover check out before heading on a road trip & light for battery turn on.... Advisor got truck set up, and look at, receptionist was very helpful courteous .... Excellent and propyl address problem

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Name: T** H***
Date: 2015-12-18 16:13:06
Rating: 4
Comment: They seem to do good work, though I think they are understaffed with mechanics.Even with a set appointment they always have taken two days to get the work done on my car.The last visit only required the change of light bulbs and replacing a fuse, probably 10 to 20 minutes of work and they took two days. They also did a regular check of fluids etc. but in total it could not have been more than 1 hour for everything to be checked.The positive is that they have loaner cars, Jaguars and Land Rovers that are all very new through a rental company on the property. You only need to pay for the gas used during your repair.

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Name: S****** P***
Date: 2015-11-10 16:35:47
Rating: 5
Comment: People who drive Land Rovers and Jaguars generally demand excellence...otherwise why drive a superb vehicle? I have been away from Hornburg for a few years (like cheating on your wife), but am back, not with a Jag (when they stopped making my beloved XJ8, I gave up), but a new Range Rover Supercharged--and the service is, if anything, better than ever.Fast, good communication, fair pricing, and honest answers. David Cohen was open and I guess he gave me respect--whoever left that review might have a few issues with authority--and my mechanic Jason Spenser is if not a genius, a mensch--very thorough, and again, great communication. And thanks for the free loaner!

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Name: c******* s*******
Date: 2015-10-06 19:00:36
Rating: 5
Comment: Extremely happy with my service at Land Rover Service Center in Santa Monica. Only thing I wish they had more of is shuttle service, since a day service, I prefer not to have a rental.

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Name: D***** R*****
Date: 2015-09-08 16:09:47
Rating: 5
Comment: I love my Jaquar service center, everyone is so nice and friendly, Kudos to Paco and Karla..

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Name: P*** M***
Date: 2015-09-07 14:08:05
Rating: 5
Comment: It was a pleasure working with Hornbugr Jaguar! They made the buying experience easy and worked hard to give me a great deal. I wouldnt hesitate to recommend them to a friend.

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Name: D*** C**********
Date: 2015-09-05 01:10:04
Rating: 1
Comment: They need to hire Salesmen that know what they are doing. Nico sold me a used car that only had one key but was not disclosed until they turned over the car. I was told the car was a return lease that was traded in. The salesmen never even checked to make sure all the personal information of the previous owner was out if the car. I think I expected more from a dealership of this category. They do not return calls because customers do not matter. I would never recommend anyone to purchase a vehicle here. Buyer beware they are sneaky liars!

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Name: C****** M********
Date: 2015-08-31 17:46:20
Rating: 5
Comment: Very good service, nice and efficent people, i will definitely recommend!

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Name: T**** M*******
Date: 2015-08-29 17:33:28
Rating: 5
Comment: We have always had a good experiance at this service center. Our X-type and S-type have only been serviced here...and we have had them for 12 years.I have always found the service staff and the Enterprise people to be knowledgeable and helpful. After 12 years, many of them are like old friends.

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Name: f******** l***
Date: 2015-08-20 22:51:44
Rating: 4
Comment: Found pre-owned auto on their website; I had done substantial research on on this type of auto, and it was the best deal. I visited the dealership and was greeted by a very attentive and knowledgeable salesperson. He drove me to the lot where car was located, and within one hour, I was the proud owner of a Jaguar XK8 convertible. No pressure tactics. An overall pleasant experience, which I am told is unusual when purchasing a pre-owned car from a dealership.salesperson even drove my newly purchased car to my residence, after a very thorough detail.

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Name: T**** S*******
Date: 2015-08-18 20:40:30
Rating: 4
Comment: Have visited twice in the last few months for service related issues with my Land Rover. I received excellent service and found the staff / dealership to extremely professional and diligent. Would recommend.

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Name: K*** P*****
Date: 2015-08-12 17:52:44
Rating: 5
Comment: I was very impressed with the personalized attention that was given by the service department. The problem I had with my older XJ8 involved replacing a single part that cost over $1700 new. John Bervados, the service advisor, suggested I try to find a used part instead and he would install it for me....which i did and it saved me over $1500. What a life saver! Overall, I was very satisfied with all aspects of the service department at Hornburg. They were honest, polite and straightforward with me, and the repair was done in a timely and professional manner. Thanks again!

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Name: P******* G****
Date: 2015-08-04 14:33:15
Rating: 5
Comment: Expedited scheduling;Loaner availability without leaving facility;Frequent updates;Issues expeditiously resolved!Service Advisor Dan Cohen was conscientious and professional.

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Name: M****** M*
Date: 2015-07-31 19:03:05
Rating: 5
Comment: I have been a customer for over 10 years and I just recently serviced my 2015 Range Rover and changed the break pads and everything was good. Very good service man and I am happy with their service.

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Name: J** P*****
Date: 2015-07-27 16:40:02
Rating: 4
Comment: Excellent services but way too expensive.

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Name: R*** F****
Date: 2015-07-27 15:54:19
Rating: 1
Comment: I had to bring my car in twice to have the problem resolved. The first visit they had it for 2 days, when i got it back the problem was not addressed and required a second visit. Both times, the techs wrote some really rude and condescending comments trying to blame me for the problem. Then they tried to charge me for the second repair! As if it wasnt enough inconvenience I had to come back a second time! The car is still 100% under warrantee. I got zero respect or courtesy from the service advisor. Every time you go there, they are virtually empty yet there is no service advisor available to help you and you have to wait 20-30min just to drop your keys. I dont typically take the time to write these unless i have something really positive to say, but my experiences with this dealership are some of the worst Ive had and this Range Rover is one of the most expensive cars ive owned. Generally i should think ones expectations for service should increase with the price you are paying, not decrease.

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Name: L****** G********
Date: 2015-07-17 14:06:24
Rating: 5
Comment: Always excellent service. I find that they are attentive to my needs

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Name: G******* G**
Date: 2015-07-03 02:07:59
Rating: 5
Comment: I have been having my cars serviced at Hornburg for years and have always been extremely satisfied with the service and results

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Name: M**** B****
Date: 2015-06-29 15:33:02
Rating: 5
Comment: Very happy with the professionalism of the staff. All handled via internet and email communications. They were always prompt to answer my questions. Once I arrived to test drive the vehical they were just as professional. Nothing change from the quote nor was I pressured to purchase anything else. Very happy with my purchase.

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Name: J****** W***
Date: 2015-06-24 20:26:35
Rating: 5
Comment: Experience at Hornburg Santa Monica was terrific. Advisor Adam Berger was professional and knowledgeable, making the process of dropping off my car and picking it up in a timely manner hassle free. Very satisfied with the great work.

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Name: S***** S*****
Date: 2015-06-09 20:24:42
Rating: 5
Comment: Thank you for the service.....My car is doing great!Sophia

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Name: J**** K*********
Date: 2015-05-18 21:06:25
Rating: 5
Comment: I took a few days to do my homework on the car I was interested in, and then called 7-8 different dealers including this one. I sent all of them, an email with all my specifications and terms and conditions. I then visited some of the dealers. As soon as I entered this particular showroom, I was informed my email offer was approved if I wished to move ahead with getting the car. There were no negotiations or haggling back and forth whatsoever. The whole process took less than 30 seconds with no exaggeration! Everyone was respectful, courteous, professional yet friendly. I was also very happy with the deal agreed since it was a pretty aggressive one. I must say, the paperwork took longer than I imagined, but apparently the person usually handling that end of the deal was out sick. I really like to thank Edrine, Nesh and Nick as well as Vladimir who took me thru all the steps. Car buying can be a pleasant experience after all!

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Name: A*** N************
Date: 2015-05-07 16:19:16
Rating: 5
Comment: This is my 3rd Jag and I cant imagine getting it from any other place than here or any other person than Nikola.

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Name: S F*****
Date: 2015-03-24 19:52:14
Rating: 5
Comment: I had the best experience. Im super happy with my car and I will recommend Hornburg of Santa Monica to everybody :)Nikki is simply amazing .... thanks for all you did for us !Have a sweet day!

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Name: B** S******
Date: 2015-01-08 18:54:00
Rating: 5
Comment: My 13 RR Sport was in for service on 12/31/14 at an 8:00 AM apt with Bejren Larson, my service rep. He was there, waiting for me. In a 10 minute discussion, I explained what I needed, the paper work was done and I drove off to work in a paid-for Enterprise new Jaguar. Per Bejerns call, my clean RR was ready @ 4:00 PM, Returned the loaner, paid my bill and drove off. Couldnt possibly ask for more,Suggestion: promote Bejern to Supervisor and raise his salary.

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Name: s***** k*********
Date: 2014-10-02 23:15:33
Rating: 1
Comment: I am not sure how to even describe this. This is a bizzare place. We wanted to upgrade from our Lincoln MKT to a Range rover or another luxury car. Both my wife and I are well employed with mid to senior management positions and can easily afford a Rangerover.When I went to the dealership, the sales person assigned to me started out by telling me something about people wanting to sell this to far-east market. I told him that I am not in the car business and have no interest nor the ability to do so, but was wondering why was he asking me that.Then he showed me something on the lot but my wife insisted on a white Range rover. He then called me and said that there is a car arriving on Oct 26th and that I should get pre-qualified by Landrover. Again a bit odd given that I already told him that I will finance at my bank and pay him cash. In any case, I sent him my W2 and 6 months worth bank statement.After 2 weeks of making me wait, he called me and said I can not get the car as the dealership has decided to give it to someone else, a repeat customer. I felt they had already made the decision and was upset for making me send my bank statements/W2 etc.He asked me to talk to the General manager. The GM called me after I left a voicemail and took it to a completely different level. He almost accused me of being sent by someone else to buy the car. Finally he said that he did not decide to give the car to someone else but I had to prove all my assets to qualify and trade in my existing car. I kept scratching my head. Finally I told them that I am not religious about this car and not going to further open my assets to prove my intent.Please be cautioned dealing with this place, I have not experienced anything remotely close.[BTW Land rover completely denied that they require their dealers to pre-qualify and it is left to the dealer.]Conclusion I came to is that either I am naive or this place has some unscrupulous entities or any combination in between.

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Name: S*** F
Date: 2014-04-18 17:58:13
Rating: 2
Comment: Family has been buying cars from them for years. Sadly when I went to purchase one, after telling them I had a check from another bank, I was told I had to wait a day so they could confirm the legitimacy of the check because I was not financing it through them. Very poor taste!

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Name: B****** L*****
Date: 2013-10-01 19:38:25
Rating: 1
Comment: Rude and unhelpful. They will go back on their word every time to make another dollar. Thousand Oaks is a much better dealer or Pasadena