Jays Auto Repair in Detroit
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Detroit, Wayne County, Michigan, US
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Site: http://jayswayautorepair.com/
- Monday:7:30AM–5PM
- Tuesday:7:30AM–5PM
- Wednesday:7:30AM–5PM
- Thursday:7:30AM–5PM
- Friday:7:30AM–5PM
- Saturday:Closed
- Sunday:Closed
Jays Auto Repair in other cities:
I have a car thats primarily used for out of town drives its an 06 Chrysler 300 Hemi perfect for me over the road. Preparing to take it back to Texas I brought it here as a referral. The service I thought was good was the thorough diagnostic of them letting me know everything going on with the car, which I addressed due to wanting to be safe taking it back to TX. Which at the time was simple things...However, every since then Ive been running back and fourth back to the shop because of the same malfunctions and weird clicking & clanking noises, none stop leaks, engine lights, etc triggered from the repairs they did. Traveling a lot my car sits sometimes and had an issue where squirrels or some rodents chewed the wiring which they addressed but again not in its entirely and after they kept my car about a month for this with barely any follow ups. I had them repair leaks that still leaks brakes and suspension that still grinds just an all around horrible experience and the owner Jay got mad at me like I was in the wrong for asking why isnt my car ever repaired like you say and I keep paying tows to bring it back and forth from quite a ways, which they never showed a concern for smh...so not only did I pay for all of this when given my totalsthinking itd be resolved, but they even stole my versace frames out my car, lol Im like not only did you do horrible work, get disrespectful with me, told me to take you to court but stole from me too...
Been comin here for years... my cars come In On a wing and a prayer .. but when they bless my car with their skills it’s like I have a whole new car... I know Nthn about cars but they ALWAYS HAVE TREATED ME AND MY VEHICLES GREAT... THANK YOU AGAIN GUYS... always reliable and always there
Jay’s is one of the best auto repair shops around! Service is always quick and everyone is so polite and friendly. They are always straight to the point about what our vehicle needs and their services are always at a great price. We will definitely be long term customers here!!
This is my mothers mechanic I also found out recently that my coworker has been going to J for over 5 years. I dropped off my car Saturday afternoon and as soon as I walked in I was greeted immediately helped in the office and spoke with Jay about what was going on with my Mini Van. Although I came in late Saturday J assured me that by Monday he would get back with me but what was going on with my vehicle I had been screwed around by so many other mechanics Im confident Jay and his staff will get the job done. Ive should I listen to my mother when she told me to go to him years ago.
Jays Auto Repair has done several services on my vehicle and they have done a great job every time. Their shop is clean and the staff are professional. I have been searching for a reliable repair shop for some years and my AAA membership recommended this facility when my vehicle was towed. Im glad they did. Jays Auto Repair is my go to shop for anything I need done to me vehicle and I recommend them highly. You will not be disappointed.
I got a call that my car was ready, but when I picked it up, the car was still bouncing all over the road worst than it was before I paid 2600 to have it fixed at Jays Auto. I stopped at the mercedes dealer only to find out that my car was actually never fixed at all. The same parts remained on the vehicle and were still broken. When I went to talk to Jay about the issue, instead of him trying to solve the problem, he started yelling and screaming. Then he ran into the shop, got some old parts that dont even go on my car and threw them toward me while cursing and trying to intimidate me. He was so unprofessional and angry even though I was humble, peaceful and ready to find a solution, he wasnt having any of my peace. He was red hot that I knew my car had never been fixed. I have never seen someone behave that way that runs a business while dealing with customers. It was shameful. As if he was straight caught in his scam. I was so shocked by his attempt to intimidate me, that I simply walked away. He still will not explain what happened and why my car was never fixed or still has not offered a solution or a refund.
This was the first time my car got sick so I was a bit leery of who I would let work on it. After searching for a bit I found this place and they did a great job. Also Jay is a God send!! I appreciate his patience with me and my car. Thanks guys. Im a happy customer 😁
Used Jays for the first time and they have a customer for life. Not much of a car guy so getting my car fixed can be stressful for fear of being cheated. Any apprehension I could of had were gone instantly when I stepped into the shop. The piece of mind of not being taken advantage of is worth it alone, but theyre also top notch nice people and easy on the wallet.
They professionally will mess your vehicle up the owner jay very hot headed and will rigg your vehicle and say its fix. He has no respect for his customers and his disable customers, this shop does quick fix, because he has no knowledge about fixing vehicle correctly. Be aware
Jays Auto Repair Shop is AWESOME!!!! Everyone that works here are great and polite. Wonderful Staff, they get you In & Out with no problems.. I have been looking for a new Auto Service for about 7 to 10 years, now I finally found what I been looking for. Thanks Jay for being who you are..
From routine maintenance to complex repairs, I can always trust the team at Jays Auto to do a fantastic job with my vehicle! Jay, Renee, and the team are excellent communicators and truly make me feel like family! I am so grateful to be part of the Jays Auto community! Thank you!
Jays is horrible. They put ball joint in and didnt grease it. Ball joint was DRY and grease fitting was not put in.They replaced axle shaft too and didnt put seal on correctly. Ended up leaking fluid.Now I have bigger problems.I had to take it to another place. Dont trust the people at Jays.They couldnt do one ball joint right. Why would I trust them to do four.Even though its under warranty I didnt want to go back because I didnt trust them to touch my truck again. I went somewhere else to a mechanic who did the job right.
Good morning ladies and Gentlemen.I came here at the shop by my dealership. Let me tell you , the owner jay is awesome very truthful, helpful, well mannered. He’s very multitasking as well, and Very talented at his job. The whole staff are fantastic at what they do.Go here if you need work done to your vehicle. I promise you will leave out that building smiling.
The best mechanic(s) and costumer service in the D! Very productive and professional service’s! From the time you call and speak with someone, drop off your vehicle, to the time you pick it up. Everyone is very nice and you have faith in them. From the price(s) to the swift and excellent service of any task(s). I trust them! Thank you all for your great dedication and honesty!
No one likes it when your car needs repair. these good people do everything they can to make the experience as pleasant as possible. of course that wouldnt mean much if they didnt fix your car. no worries they are proficient mechanics and best of all you dont have to fear getting ripped off. Jays will take care of you. ive been looking for three years to find a shop i could trust. they exceeded my expectations
Renee And Jay Are Truly Amazing. I Brought My SUV In Over A Month Ago And Jay And Renee Went Above And Beyond To Help Us Get It Fixed And We’re Extremely Patient Until We We’re Able To Get It Out. I Had Needed A New Engine And He Found Me One At A Reasonable Price The Work Was Exceptional. I Will Be Bringing All My Vehicles There In The Future. They Are The Most Honest Shop That We Have Ever Dealt With I Absolutely Recommend Them To Everyone That’s In Need Of Auto Repairs. Thanks Again Guys For Everything And Your Magnificent Service.Blair Much Love.
Its sad when people lie about a Excellent, Hard working company like Jays Auto! Im a Chrysler worker. We all love the Dedication, Work and Professionalism they give to Everyone that walks in whether theyre there to ask a question or have work done! All of us Chrysler employees as well as others from all over love the Prices but especially the Top Notch Service Jays Auto gives to Everyone! Thank you Jay and dont let the Haters stop you or your business from continuing the Excellent work and Professionalism you stand for! Go to Jays and Experience the Excellent Service along with the Great People who also are Extremely Polite! 5 Stars wish I could give them 10!!! Thank you Jays Auto from your Chrysler family !!!
This was a great place! They got me in and out in 24 hours, fastest turn around process ever. I have AAA and they were the first place recommended. My serpentine belt broke while I was driving and the gang took the time to explain to me what happened and repaired my car in no time. 100% recommend going here.
Horrible service and high prices. I wish they had something lower than one star. Jays doesnt even communicate when your car is ready youre always having to call and babysit the auto shop to see whats going on with your car status wise. the price they give you when they tell you whats wrong totally changes by the time that you come up there to pick up your car, something extra needed to be done!!! Only go here as a last resort!!😤😠😡🤬
Fast service, manager was very helpful and gave me the best parts for less price. They are nice and will not charge randomly for things they didnt fix. Moreover they will tell you if someone else messed something in your car and if the problem was less that you thought. Jay the manager is very professional. Recommended!
Came in with unknown cause for car shifting. Assumed it was a suspension issue on route to work. After having the car towed, Jay showed me the issue with the vehicle. He started looking to get me a used cradle knowing it would be an expensive ordeal to get brand new. He could have easily charged me for the brand new but dug a bit to find there was a recall on the issue. Even though problem wasn’t solved, saved me $$$ while doing the right thing. Appreciate and respect people who show integrity in their business! Definitely recommend.
This was my first visit to Jay’s and it will not be the last! I’ve been dealing with misdiagnosed problems for years and then in one short visit the guys at Jay’s reconnected something and figured it out (that’s their deal!)....AND put air in my tires😁 Thank you for the help, it is very much appreciated!
I woke up this morning at 950am with no heat in my 02 Suburban. By 1045, my truck was blasting so much heat I had to turn it down. The system flush that Jay and his team performed on my truck was needed. The $86.50 I spent was well worth it. I was going to be cheap and find an alley repair person to fix it, but why spend more later, when I can get it done right the first time. Very professional, fast, and informative. And Cierra (I hope thats the correct spelling) at the front desk was very courteous and knowledgeable (she kept me up to date on what was happening and how long it would take). She even helped me find the correct building because I was at the wrong shop , at first (she stood outside in the SNOW until I pulled up to their shop). I would MOST DEFINITELY be going back for all my repair needs. Thanks for helping me and for my free car wash.
Im from Kalamazoo. Car died in Detroit. Had it towed here based on AAA reviews. Car then wouldnt fail for them. He kept it for a week and tried everything to get the failure to repeat. Picked it up today & he didnt charge me a dime. This is the most tech savvy and digitally advanced shop Ive ever been in. Jays personal & human approach to his business puts him well beyond a cut above the rest.
I recently ordered Headlamps for my 2011 Cadillac SRX through Amazon and for installation Amazon provided a few facilities. I chose Jays Auto garage. Today I got the headlamps installed. I was very pleased with the quality of work done. A very neat and clean facility. I would highly recommend this facility to anyone wanting to get repairs done on their car. -Murali Iyer, Rochester MI
I love jay’s auto repair there always fast with there work good Energy from everybody who works there and they go about above and beyond for there customers I came in to get my engine was making a noise he fix it fast n my front head light was out he fix it for free it I tryed to pay for the light he told me I was good just to Refer someone .......if that ain’t love I don’t know so if you looking for great Service I definitely think you should go get jay’s auto
Jay and his crew have always been there for me in my time of need. I foolishly tried a different mechanic and regretted it. And of course Jay and his crew were there to go above and beyond to help me fix the wrong this other mechanic did. I have learned my lesson and will not go to anyone else but Jays Auto Repair!
Fixed my Starter on my 08 Expedition worked with me on price and had me back on the road in no time.During the Covid 19 outbreak I was concerned that I wouldnt be able to get my car fixed and back running.Thanks to Jays Auto Repair and AAA for the recommendation Im riding again!
Not honest people. Dropped my vehicle off for service, they called a few days later saying what the cost would be. We said go ahead and fix it. Then they called when it was done and said your service light are on do you want us to run a diagnostic, I said they were not on when I took it in and on Monday you called and made NO mention of that so something has triggered the lights. Then they said they did not mess with the electronics so they did not do it. No lights when it came in, no mention of lights when you did the checkup to get me the repair estimate, vehicle has not been anyplace but in your care since then. The lady said diagnostic shows that battery was disconnected a number of times and she wrote (right on my paper , (to cover their mistake ) that I said to disconnect the battery. She absolutely lied. I NEVER ONCE SAID THAT. I asked her if they could clear the codes because she said that the mechanic said that sometimes the computer has to relearn after work has been done. I would never use them again (not because the are not good mechanics but because they would lie as they did.
I recommend everyone go here to get there vehicles fixed and checked they do an amazing job and affordable prices and quality jay is and good person he will always consider was the best way for your vehicle this place is absolutely amazing and will continue to go here
I had my 08 vue timming chain replaced that took three weeks and i have warranty still 3 weeks i got the car back drove it for a day less than 10 miles did i drive the car and then my fuse box caught fire its been a whole month of this i cant rate until i get my car back but i have to keep calling just to figure out whats going on nice recptonist though
Heat was blowing cold I came in told Jay he found the problem recommended a close junk yard with cheap used parts got the parts he put them in my heat is blowing full and hot 😁 for only $55 then my tire was wobbling brung it in today was told my control arm was bad bought a new one from the same junk yard for 40$ and now Im getting in put in now 🙌 JAYS AUTO has the cheapest prices with quality work in and out 💪 THANK YOU JAY
Wonderful man Hes concerned about getting your vehicle running cordially whatever the problem is hes going to do his all to help you without robbing you for your money I went to get another place before finding this location and got totally ripped off but jays auto repair service is 100% good and honest this is my new auto repair shop I PROMISE 💯
Total reviews rating 4.6
175 Reviews for Jays Auto Repair 2023:
Review №1
2022-03-24I’m so happy with this car shop. I had took my car to multiple car shops even the dealership to get my air suspension fixed but no one was knowledgeable or had the skills to fix it. So I decided to give Jays Auto Repair a try & this was the best decision. My car was diagnosed fast & my air suspension was fixed the next day. They saved me money & got my car back on the road right away. I would most definitely recommend this place & truly care about their customers.
Review №2
2022-01-26The manager at Jays, Damon, went over and beyond assisting me with my car care needs. He was very knowledgeable, professional and displayed superior customer service skills. Also, his beautiful smile made my day. I will definitely bring my car back to Jays for service again.
Review №3
2022-07-11I prayed 🙏 to find a pair shop to give me honesty, to be timely and great quality work. I didnt ask for great customer service but I got that too.Jays Auto Repair Shop will be my new auto repair shops homeI had major engine repairs done on my 2015 Dodge Journey.They replaced the rocker arms and lifters that were damaged.No one is perfect but I will take my chances with Jays over any other repair shops 💯Thanks you Jay and your staff
Review №4
2021-09-16This place is one of the fastest auto repair shop Ive ever been too! This is the second visit and I was in and out both time in under 45mins! Professional and friendly will definitely be bringing car back and recommend others too as well!
Review №5
2022-03-04Yes, just left Jay’s! All I gotta say is know what your talking bout and need done, they’ll get it done. Don’t know what you’re talking about but need it done? They’ll figure it out and get it done. Good service. Best results somewhat knowing or knows what you need done helps them help you!! Basically my new home for major car repairs!!
Review №6
2022-01-26Special thanks to Jays Auto Service Manager Gerald! This was my 2nd time here and would highly recommend this auto shop - very professional, great prices and you can definitely tell they use quality products. My truck runs great and will definitely be back!
Review №7
2022-01-27The ABSOLUTE BEST AUTO SHOP IN MI! Professional, timely and know all things cars! Ive been going to Jay for 10 years and wouldnt trust anybody else with my cars! Best part...women friendly! Never worry about being taken advanrage of!!
Review №8
2022-04-28Jays Auto Repair is Always Good 👍Friendly and Kind! The Employees are just as Nice 👌 service is Excellent!!No long waits to get serviced. Ive been a Satisfied customer for years! ❤💕😊👌
Review №9
2022-05-22They Couldn’t figure out what was wrong with my car which ended up being something simple, feel like they didn’t even try to figure out just threw my car to the side. Then made me wait a whole week just for them to tell me they couldn’t figure out what’s wrong. Please go to them if you want your time wasted
Review №10
2020-10-05I will always come back here. In my opinion Jays is the best not only is he an honest & good guy, hes professional, respectful and does great work. I referrer any and everyone who has mechanic horror stories or just needs vehicle repair . Ive been coming to Jays for 4 yrs and never have they let me dwn . Im the happy customer.😁😆👏🏾👏🏾 Thanks Jay keep up the great work!!!