Kerbside pickup
Yes
JCPenney in Dearborn
Categories
Location on the map
Dearborn, Wayne County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 313-593-3300
Site: https://www.jcpenney.com/locatio...
Site: https://www.jcpenney.com/locatio...
Opening hours
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:11AM–8PM
- Saturday:11AM–8PM
- Sunday:11AM–7PM
JCPenney in other cities:
Comments (199)
Very wonderful store. They have the best assortment of bags and shoes.
I found some shoes I could wear as business comfort wear for my job. But the ladies shoe area was very messy. But the shoes I had to choose from did have my size and thats what counted. No long lines at check out that late afternoon on Sunday.
JCPenney helped students at our school get some great discounts on professional clothing. :)
Slow service. Supposed to have curbside service but nobody came out, had to go inside.
I love shopping friendly people great discounts
If I could give them zero stars, I would!!!! This place has THE MOST HORRIBLE CUSTOMER SERVICE EVER!!!!!! With this location being less then 15 minutes away, I try to go to this location for items. But I rather travel to Novi for services! The Jewelry department workers are rude ( she spent her time helping someone else for 30 minutes who didnt even make a purchase... I left the store and went to Novi for the 400 dollar purchase); the Sephora MUAs/workers are horrible (literally I waited at the counter so long to get rang out, I left everything there and left); and the best part of everything was customer pick up (I waited in line so long just to be told sorry its an error on our behalf your items havent arrived yet). I called the store just to let the manager, Eric, know how horrible services were.... after waiting for 10 minutes the operator took my info and said she would have him get in touch with me...... I still have not heard from him! Go to another location!!! PLEASE DO NOT GO TO FAIRLANE!
Supply is low for mens shoes and boots but, I still found quite a few things for a great price. These were markdown for Black Friday. Helpful and professional staff at Fairlane, Roseville, and Westland stores.
Pick up area employees are always awesome! Every employee very friendly and helpful
I like the store but I think theyre expensive a little
Sales were pretty good clean store
Absolutely worst experience ever!! I had a cashier actually scream at me when I tried to return something. She was on the phone when I came to the desk and three of us stood there for 10 minutes. Then she wouldn’t return a pair of pants because she said they were worn…they still had the pins in so I’m not sure how she came to that conclusion. This place is disgusting.
Yanarnay T fitting room associate is Amazing! She made my shopping experience so pleasant. She was so helpful with finding the right size dress clothes for my fiance and son. She is a genuinely nice, helpful person. (Thats hard to find these days)
Bad service. Cashier name Linda was really rude and unprofessional. Tag on my item said 1.35 clearance and she scanned and said 4.99. I told her sticker said 1.35 but she didnt want to give it at that price. I told her I want a refund she said no and to go to customer service. Her attitude was what made me upset. Really bad cashier. Jcpenney on Fairlane Mall is not like before service is horrible. Well the whole mall is not the same.
Store is getting unorganized, hardly any shoes in stock. Sucks that it became like this, Ill have to go to a different location now.
Excellent service and sales! Made my day.
Had a good selection of clothing I was looking for. Reasonable prices too. The downside was at checkout. Every time Ive been there, checkout moves at a snails pace. Never experienced that slow of checkout service at any other store where I shop. Hoping its improved since my last visit.
Nasty dirty store, every thing is on the floor not folded if it is on a shelf, NO HELP in the store. Long line the check out.
Expensive compared to the collection available
I love shopping at this store! I always find what I’m looking for. It is a good and convenient place for shopping. The store has a great deals on furniture, bedding, electronics, and home decor. Also, it has a lot of variety of collections of favorite brands including: shoes, purses, and clothing. In addition, personal care items including makeup, perfumes, hair products, skin care products, and more are available in the store. Good quality items and good prices. It is neat, and organized. The employees are very helpful and the waiting time is approximately 10 to 15 minutes. A place for the whole family.
Sephora has for sure upgraded JCP!
It was nice, my old stomping ground I use to go to back sometime ago. I brought some shampoo it was nice to see the salon open. It was so dead no body was there, no money and covid is keeping the people away. I was sad but it was a week day so that could have been a factor too. I missed the people but it will probably get busy around the hoilday.
They have lots of variety of everything you can think of in clothing. It is neat, well organized and very clean! Smells clean and new. The quality of the clothing is Good! They do have dressing rooms so that you can make sure you buy the perfect size for you. I love shopping at this store!
Store been open 5 minutes and the workers already have an attitude. Girl wouldn’t even look me in the eye. Tried to return a pair of shoes and was told I obviously wore them. Not a mark on them. Never coming back here
Went shopping last weekend picked up some slacks and a shirt. It was pretty expensive but considering whats going on with prices I guess it wasnt too bad.
Mens big and tall section is sparse at best. Racks and shelves were empty. If youre seeking big and tall, visit the 12 Oaks location; much better. Checkout took 15 minutes- way too long for 3 people in line.
Had to make a return was quick and easy. Employees were very friendly and helpful
Im going to stop shopping at this location I was there me and my 2 little boys and they was trying the hats and the worker she comes over and snatched the hats from my little boys heads I go tell the supervisor she tells me she will find out how was that. I dont like that.
The manger was not helpful. We were returning a defective valet bag. We did not have a receipt and she stated since she didnt have the product in her store she couldnt help even though she looked up the receipt on line. We found the tags and took the item back only to find the exact item on the store. No reason to lie.
The people that work there at JCPenney are very nice and friendly one of the most friendliest stores that I walked into and JC prices are the best in the mall 👍👍
Went for lunch to Mexicantown and decided to check the mall for some dress shoes for my 6 year old since Canada doesn’t believe in them! First the price advertised was 29.99 i grabbed the shoes but trying to pay was ridiculous. Went to 3 different cash out places all closed didn’t see one employee the whole time. When I finally got to a place with cashiers they charge me more for the shoes because i did not sign up for their credit card! I took an hour to pay! Ridiculous
The store is not staffed properly, and because of that I get frustrated. I was able to finally locate a gentleman for assistance only to find out in order for me to get the other 2 curtains, I would either need to order them on line or go into another JC Penneys. I chose the latter.
This location has a really good selection and reasonable prices. When you can find them, the staff is friendly and helpful.The only challenge is that they tend to be short-staffed. Therefore, finding someone can be a challenge, which is the only reason why this place doesnt get 5 stars.
We used them for a family photo shoot. Only one of the photographers has a gift of capturing the moment.... The others are clearly amateurs... However, theyre trying and i love their attitude :) Theyre all professional, nice, and kind.... And where stuff doesnt come out the way it should be, theyll make up for it ;)
JCPenney has always been and probably will always be, one of the all-time greats, when it comes to shopping. Went into JCPenney yesterday, to do some quick shopping. Everything went smoothly. I found exactly what I was looking for. We Will Always Love You JC Penny. Thank you for caring about the community, with your reasonable prices and great quality merchandise.
I went there to return a swimsuit I had bought a few days prior. I had the receipt and the tags for the swimsuit, but the cashier refused to refund me. The reason she was refusing, was because the tags were not attached to the swimsuit. Tags get ripped off of clothes very easily. Shoot! half the time when you buy clothes at the store usually the tags are missing and that deos not seem to hinder them from selling it to you at all. If the manager had not overheard the conversation, I would not have gotten refund.
Really good place, but last time I visit this JCPenney the escalator was down and its very hard to find the elevator. Also I had to pick up online order and it was long line they need to hire more workers for online order and return.
Enjoyed shopping at J C Pennys.had a good sale and a good selection of school uniforms pants for junior girls. Wish they had more skirts. Nice sale on shoes as well a good selection of large sizes as well as wide.Will definitely shop their again. Customer service I would rate about a 8 had to locate sale rep were not available. There were 2 to 3 cashiers at each register available in each department i went to.
Got my discount they like to do at the register and the cashier was so friendly
Im was disappointed with my shopping experience. The store merchandise was junkie and difficult to sort through. And there was no staff available to help me find what I was searching for. I was so frustrated I let the store without purchase despite the fact that they had the best price for the items I wanted. I spend almost twice as much buying from a competitor. I want to shop with you JCP but you have to do much better. Hire some help and tidy up
Great, I feel like I hit the lotto. I got an extra 10.00 off for applying for the Jcpenny card, along with an extra 20% off for putting my purchase on my new jcpenney card. There were so many buy 1 get one 50% off sales that I had to go back and spend more money on other items I wasnt even looking to buy. The young gentleman that helped me was a pleasure.
Went in to get a house warming gift. They had a great sale on Egyptian Cotton Towels. I was able to get some of those huge towel and wash cloth sets for my gift and a blender.
Nice place. Features great brands (including thier own). Products are great. Their quality is good. Clean and organized environment. Great customer service. Good for quick shopping trips. Features a variety of products, from kitchen utensils to jewelry. Their return policy is great! I recommend JC Penney.
One of the few places that I find a lot of things I really like. Cute, professional, classy clothes that fit. And theres always a sale. Not a great selection of shoes though.
Absolutely TERRIBLE customer service except for one representative, unclean and disorganized store and no accountability when the associate processed my order incorrectly. I called the store with a question and was left on hold, without warning that I was being placed on hold, for over 15 minutes. When I called the 1-800 number, they stated that there was nothing they could do except for reorder the item and I would pay double. Not acceptable at all.My recommendation is to take your money elsewhere. Any company that treats customers as if they are an inconvenience is not a place that you should support with your hard earned money.I hope that they fix their organizational issues.
Within the last two years maybe 3 to 5 years of detail that the store has not necessarily declined but it has become more of a mess I’ve never seen a JCPenney so messy before the prices of sales are good with the store just needs to be cleaned better
Clean organised has a Sephora, and lots of Puma apparels and other popular clothings. Great clearances too. Huge actually.
Not fun to go there anymore. Its boring.
There seems to be a shortage of associates in lingerie and appliances and furniture. Literally, no one working theses areas. No on to answer the telephones either. I had to flag security to get someone to help me. However the frige I wanted could not be delivered until OCTOBER! They did direct me to another brand with the same features and I purchased it. Will be delivered August 7th. I give them 3 stars for lack of available accociates and long wait time to be serviced.
The floor could be neater. Service is good, but sparse. Clearance clothes have great prices, but other clearance merchandise are unusually high. Everythings organized and easy to find.
No more Sephora. Only reason I visited
My experiences at JCPenney was a great experience they had about four or five clearance racks and I founded me some pretty spring and summer tops but when I got to the line it was a long wait that was the only problem but when I got up to the cashier he apologizes for the long wait and that was nice I really appreciate that.😊
Will not shop at this location again. After waiting 15 minutes for someone to assist in shoe department, she was there for 30 seconds then had to walk to mens department to get something. Since I was on lunch hour, dropped my shoes at the register and left. One star is too many.
Second best shopping store. Just need to get there online checking out options together. When u want it shipped to the store they try to charger you for shipping to store and home 2 prices. 8.95, 3.95 so I call in my order so I get charged 1 price.
Its a good department store that contains just about anything you could be looking for. The sale prices I took advantage of were excellent.
Take Beautiful pictures ☺️🙌🏾
Didnt have a good selection on stocking. Service was good. The cashier that checked me out was wonderful. She had a beautiful personality. Thank you!
Sophie is an absolutely horrible manager. First, she couldnt tell me anything about the appliances and help me find a good fit for me. Second, there was a Clear sign that said additional 30% on floor appliances while also being continuously reassured of the sale by Sophie then turned into a waste of time when at time of payment it was no longer valid. Then continued to tell me that I could come back the next day to speak to a supervisor but she knew she was right and I was wrong.I knew the sale was valid because I went to southland mall JCP the same day, who had the same exact sale, and bought a much nicer and better stove with the help of a sales associate by the name of James. It was his first day on the floor by himself and he made me feel confident and extremely happy with my purchase. Plus I GOT A GREAT DEAL AND THE SAVED AN ADDITIONAL $300 BUCKS WITH THAT SAME SALE! SHOUT OUT TO JAMES!
Jcpenney is one favorite places to shop, we can find a little bit of everything here. Good quality merchandise and good prices.Their brand Stafford has the best dress shirts. It says easy care and it is easy care.
They had a great sale and I normally dont find so many clothes that I like in one spot. And I loved my clerk Bianca
Everytime I go there, everything is disorganized. If you go into the fitting room, expect piles of unwanted items in the room. Long lines at the register because they only seem to have two open on the entire floor. Also, there always seems to be a weird smell. Kind of like B.O. The last time I was there, the mens shoe section had a smell worse than B.O.
I love this store. They are always neat and helpful. The is always clean clothes are easy to see and there is always some kind of sale going on
Love this store. Im always able to find good quality merchandise at an affordable price. Not to mention the extra discounts.
Staff continually find excuses to pawn you off to the next associate. Store looks like a hurricane passed through there. Incredibly rude cashiers that are on their phones, never making eye contact when ringing you up. Stay away from JCPenney, better yet, stay away from Fairlane.
Really good Service in, the Jewelry Department hope things are on time.
Check out casheir was very helpful and nice but there were no sales people anywhere.
Horrible experience, they steal your money... . Will NEVER shop at jcpenney again. Ordered a toy from this location and when i sent a family member who lives by there to pick it up, they could not find the order and have not refunded me and its been a month. I have called store 4 times, emailed and called online department and each time i call im on the phone for over an hour and still no response and refund. That is horrible customer service to not even answer my calls or emails, and bounce me around.
I love JCP but this location is not very organized, the dressing rooms arent cleaned out often enough, and the lines take wayyy too long. Workers are very nice and helpful and their prices are great though.
Fabulously chic French boutique store with all the latest fashions. Curiously, there were many discounts to be had and the top end designers were not around. Oh well, I still like it.
Ordered two pair of boots. Discovered one pair of the boots I ordered was the wrong size and color. Friendly fast service. 5 stars for service and 3 for product.
I went to JCPenney to purchase some gym shoes that was advertised at 19.99 upon arriving to the store taking up to an hour looking for said gym I was told that they were sold out but the sign was still up I spoke with the store manager and he was NO help this is clearly false advertising. I was lured in buy the sale of 19.99. gym shoes only to have to purchase 44$ gym shoes ,I wouldve went somewhere else...af after purchasing the higher pair I tried calling the corporate office of JCPenney only to be told they dont have a corporate office. imI done with JCPENNEY slick azz
Excellent beautiful five star love it
Staff was kind of short couldnt find what I needed eventually I stumbled across the t-shirts I was looking for maybe it was just a bad day for the store Ill give them another shot
Didnt have the size i wanted but cashier did look for it at other stores
They did not have my size in a pair of dress pants. Asked to make sure they were the same cost as the original and was told no. Asked why not, because they had to order my size.
I go here for the Professional Photos....this is the 2nd set of pictures my family has taken...I love the photographer....they work with you if you dont have the total down payment and the work is wonderful havent been disappointed yet I will continue to use there studios
Its a pretty good store, well stocked. It seems like they need a few more people working the registers at times, but all in all its not that bad.
One of my favorite clothing stores always like the selection of clothing and shoes and makeup and jewelry in the department prices are very reasonable always enjoy myself when I go into JCPenneys
Had to return a pair of pajamas that were the wrong size. They took care of the problem in short order. Very pleased with the customer service!
JC Penny has always been one of the top department stores but a lot of changes makes this location feel lifeless staff is friendly and helpful and due to low traffic you can get in and out pretty easy
Everybody there was very nice and helpful.unfortunately I wear a plus size and there are not a lot of clothes to choose from in that category at JCPenneys
Customer service was outstanding. ( Mrs. Gloria) was knowledgeable, Patient and professional. Sale made
Received awesome customer service
Horrible horrible!!!!! Customer service was awful. Never again will I spend money in there store. I live very close to Fairlane shopping center, but I will never spend a penny in the mall thanks to JCP. They need to do a secret shopper and weed out the bad employees. It unacceptable they way it seems as there customers are bothering them. Do uour job you applied for!
Love the store shop here all the time but last time I went there for the 1st time they wasnt able to get me what I needed not gonna stop me from shopping here
Had to make a return and the cashier said she had to get her manager due to the ticket wasnt on the dress but I had the receipt . The manager told me she couldnt return it due to the ticket wasnt on it and I asked to speak to her manager so she decided to return the dress anyway.
Sephora is the best thing in the store but they do not have enough help and their stock tends to kind of low!
Poor customer service and very slow service time... lines are long and take forever. I like JC Penny in general but this store in particular is a test of ones patience
Im very unhappy with my experience with the furniture department today..i was waiting patiently for the sale lady to take care of the customer she was with.they walk away to do whatever....ok waited a good 5 or 10 mins for her to come back with a different customer saying shell be right with us......i hope the lady you were taking care of with a (cover) was worth it because i was going to get a living room set...i wont be in there again.
All the escalators in the location were out of order. Also there new policy for returns in one location makes No sense. The lines are long why move this service to one area for returns and exchanges makes a bad experience for all.
Lots of sales at this time; good bargains can be found if you have the time. The lady at checkout was courteous and kind; a rarity these days.
Horrible customer service. The online pickup department is a big mess. There is one lady (big* just to distinguish from others) who has no respect for customers. Its not only with me, I have seen here arrogant and Ill mannered to most of the customers.
There are not many stores left and I went with a friend before she goes to her new job. Which would start on the 7th of January. She needed to find something for her self.
Decent place to shop and find deals. Even during the December holidays. Extremely slow checkout lines when they do happen. Takes stars away from the ratings.
JC Penney has low prices and a lot of good stuff but you have to pick and choose to find the right stuff. But for the price its not bad at all.
Im really loves as he has been around since I was a kid Prices are great people are banner and the rest rooms are clean
Always find what Im looking for. Sometimes even on a good sale.
Best deals especially if you coupon. Dont sleep on Pennys. They have good quality stuff
Just really wandering around store. OLooking for nothing but found a cute necklace
Ref-the Hair Salon. I was somewhat conflicted about leaving a one. Read on and you decide. I waited about 15 minutes to be seen because the stylist was on break. When she walked in with her pop and snacks, she approached me, looked down at my shoes and said she could not cut my hair. I asked why? She explained “I am Muslim and it is against our law for me to touch another man.” I walked out.
Always has sales everyday. Love this place . Never busy
I was given shoes that had been worn. In the process of my exchange my card will be refunded and I have to pay in a separate transaction for the second time. Not happy
Lost my bag in the store and the cashier found it she was so sweet and saved it for me she said she knew Id be back because I told her that I was going to a white party
Busy, courteous and helpful. Line was long but the wait wasnt. Adequate staffing at the register kept things moving.
I was waiting in line to make a payment there was 2 cashiers helping customers one off the cashiers left in the middle of a line waiting and left just the other person to take care of a line, I don’t this should be acceptable by all means even without letting the other person know
I love JCP! They have cute stuff and they always have sales going.
Shopping there wasnt what I had expected low on staff at checkout, clothes on the floor. It was a hot mess. What happened to the Old JC Penny dont they care anymore?????????
Clothing was everywhere and lines were long. I would suggest buying online and having it shipped to your home. The catalog area was not staffed.
Good products and great prices! Much less then what they costed on line and I didnt have to wait!
No staff basically the plus size is very junky not recommend going here
Great sale purchased Adidas gym shoes for 1/2 the price. Store wide sale on most apparel.
I was totally lost at this location, no shopping carts escalator broke down with no sign to redirect you no one to tell you where the ladies room , it just really wasnt no assistant at all. BOLD EXPERIENCED
Love Jc penny
Horrible customer service.Brought a diamond ring for repairs and it got lost for six months and still not fixed.PatheticNo wonder theyre going bankrupt
This is a nice store out in Fairlane mall but that manager of JC Penneys in this location; tall light-skin heavyset is Very rude
Horrible customer service. Walked the entire downstairs area looking for help no less than 15 minutes with no one to be found. I refused to go upstairs find someone to come downstairs for me to spend my money. Abc warehouse im on the way.
I had to return a shirt for a bigger size. And they did it without a receipt. Everything went well....
The checkout counters are crowded here but they are fully manned all the time. Great return policy too.
Unkempt store. The dress section was a mess. The fitting rooms were also a mess. However, the ladies that helped when Mom and I had questions were pleasant.
This store is filthy. Shoes laying all over the floor in the shoe department. Food and stains all over the carpet. They should be embarrassed. No wonder these stores are closing.
The customer service was good, the primary reason for the 3-star rating was the lack of items needed being shelved.
Always great place for amazing discounts. A little pricey on certain things, but the sales make up for it
Great variety, sales, merchandise neat and orderly. Staff busy but not courteous, looked tired or burned out!
I was passing thru. It was stocked good an friendly staff
Good selection, however, no people to help and long check out. Managers are not the nicest people there.
I really like shopping at JC Penney purchase several items for Mom, Sister, son an of course my self.
The store itself was okay, but the really need to work on the Sephora there , clean up, & restock. restocking is key to sales.
Store was clean and employees were able to direct me where to find the items I was looking for.
Hard to find anyone on the floor to help you. Reminds me of Sears before closing their doors.
Never enough time to shop there you can always fimd good deals ,but staff members are to stressed.need more good friend stuff more registers.
I love the sales throughout the store.
I will never go to JCPenney hair salon. I made a hair appointment for 12pm only to get there and the hair stylist to say its at 3pm. She was so unprofessional her name is Gail. Shes in need of customer service training.
They had want I wanted, with minimal shopping effort
JCPENNEY no longer carry Nike 8-20 for boys 🤯🤯🤯😣
Its dirty and unkempt. Nothing is put away. Customer service is excellent. They dont have many brands for mens clothing.
Great place have everything from clothes to housewares and electronics full package
Audrey the sales person was fantastic. As well as the cashier linda.great service
No sales people on the floor to help. Website stated they had items in stock at the store, when i got there i could not find them, or find someone to help me
I love this place because its safe the food is good and the stores have great sales.
Good...... Despite the fact that the cashier was going to charge me regular price for an item that was on clearance.
Not enough clerks assist customers 2. Down escalator was not working 3. Whether deem in store needed more lights
Nice purse and jewelry selections. Long line to check out. Store entry needs to be cleaned.
Didnt care for the selection of merchandise there.
The prices were good. The lines were horrible!! They need more cashiers working.
Everything fine people nice.postive place.Always have something for someone to buy .Even when u come for one thing u gonna leave with more things.lol.
Bad customer service
Great and pleasant experience. Cashier was friendly and smiled, most of all thanked me for coming in. 🙂
Worst store and worst customer service!First of all they dont know how to talk to a customer,second they never pickup the phone calls even if you call jewelry department.Worst store,unprofessional employees.....not recommended.
Nice store , no price checkers make it hard to see final sale prices sometimes
Needs more clothing options especially for tall plus sizes...Staff could be more friendly& customer oriented..
Is the JC Penny Fairlane going out of business, because their store selection looked like a rummage store!
I found my teenagers some khaki uniform pants quickly and they were on sale...
I was at the mall where JCPenneys is at I just shop around just window shopping nice things but I didnt have any money to buy
Paid $67.00 (Saved $117.00) for 10pc COOKS pot & pan set. Thats why I go to Penneys ... the deals and discounts.
Staff always pleasant great prices super sale going on 🙂
My favorite store. Reasonable prices and competitive. A little clutter at times.
I found a coat and pants for my son. I checked the website first to see which store had the coat. The pants was a bonus.😁
Love the selections...one of the better Pennys
Nice store not a large selection.
Id remembered shopping there, to get a couple of sweaters. I was working then and enjoyed just looking at everything it had in there!
Friendly staff and always good service!
Staff was courteous and very helpful with my return that I couldnt find my receipt for.
Bought a Suede jacket at a very nice price, from $100 down to $40.
Great sales they just need a little more help on the floor
If I order online and go to ONLINE PICK UP .. I shouldn’t have to stand in line for 20 min while people check out when they have numerous registers to choose from
Helpful staff , bathrooms always clean , & needed gloves...bingo. , good price, great merch....
These folks were extra kind and extremely helpful while i returned an online purchase. Shop here!
Good 👍
JC PENNEY EMPLOYEES NEED RAISES AND. A BONUS EMPLOYEES ARE FAST, COURTEOUS AND EXTREMELY HELPFUL. LOCATION AND PRICES ARE GREAT.
I shopped the clearance racks and deep pockets sheets, as well as shoes got what I needed and wanted.
👌
Awful. We stood in line behind one lady returning clothing for twenty minutes. The available rep went on break and Betty wouldnt call anyone else to help.
Friendly cashiers, wide selection, fast service. Guarantee youll find something youll like :)
Sales ladies were very nice and helpful but she dept needed to be straightened.
I go there 5 days a week love my store
Went to this JCPenneys to find a pink shirt for my husband who is big and tall could not find anything the pickings were very slim.
Very good location. The usual good variety youd find in any JCPenney.
Great deals cant complain
The store had little to nothing available for men in the big and tall section...very poor selection.
One of my favorite stores, Im truly going to miss it inside Fairlane mall.
So nice to be able to try on clothes before you buy
Good experience. Found a coat even though it was out of season.
The womens department was cluttered. Customer service at the check out counter was good.
My daughter an myself 64years old was told by a lady of color she didnt feel comfortable,can we come back in 3hours,, discriminate against us
Looks like 2nd hand store not the jc penneys that i remember 😔😔😔😔
Excellent the employees in appliances help me so much when I needed to pay my bill
The lady at register helped me order my product. When i got home it was the wrong one.
The wait time was short and the customer service representative was great
Great prices but the isles are way too crowded with products
I took one star only for the place of the womens restroom. I spent 15 mins to find it
Total reviews rating 4
199 Reviews for JCPenney 2023:
Review №1
2022-07-10Its okay, the lines are shorter towards the mornings. Pros- Theres some good sales here and there. Never , absolutely never use the restrooms here. Cons -clothes usually everywhere , also pay close attention to price signage.
Review №2
2022-06-22I was greeted by a wonderful cashier. But the shoe Dept was hit. Boxes and trash all over the floor. They had a great sales on shoes but they were all the shoes people had worn and returned. The soles were dirty. I brought a pair of sandals and when I got them to the car I looked at the souls they were extremely dirty.i took them back immediately..shame on you JCPenney Fairlane!!!!
Review №3
2022-05-27JCPenney has some top quality shopping experiences in jewelry, apparel, shoes, coats for a good price with their quality. Been shopping here since I was a toddler. With my family.
Review №4
2022-07-05Here at JC Penny Pick up & Returns service is horrible, been here in line for 15 minutes, one cashier, 4 person behind me. Service horrible... just irritateget to the counter and was asked to take my stuff out of the bag.. Really
Review №5
2022-02-03Unfortunately, fitting rooms remain closed at this location. The website says fitting rooms are open and all stores. This is unfortunately not the case. Wasted a trip out here.I understand and respect if they are closed. But please make sure accurate information is on your website
Review №6
2022-01-23I would give zero stars if I could. It should close immediately. The employees are worthless. I had to go to 3 different checkouts before someone would ring up my purchase. JCPenney used to be a decent store but those days are gone.
Review №7
2022-06-11Today Saturday June 11th (03:30PM)at the Jewelry and watch Dept. we encountered the worse sales person ever( Renee) While requested to see a watch she refused to even let us hold to watch to make sure the wrist band wide enough and than she ignore us and walks away. I think the fact that my wife was wearing hijab and spoke broken English had a lot to do with it.I know they will use Covid restriction as an excuse but the fact that a sales person walks away from a customer while the customer still looking that just bad manners.If you hate your job and life that much please stay home and do not take it out on customers
Review №8
2017-02-06I am a regular JCPenny shopper and cardholder and I came to the store today during my lunch break from work because it is my Mothers birthday and I wanted to get her a new jewelry piece that was within my price range today. I picked a piece, sterling silver earrings with blue diamond accent in the clearance area. The associate notified me that the color of the diamonds was a little off with the pair, but I reasoned that it should be fine since theyre stones. Theres always a bit of difference with stones. I know my gems, I know my color grades. However, I was not allowed to inspect the pair closer. Under the time constraints I purchased the pair, thinking that it would be a unique addition to my Moms jewelry collection. Not one hour later I got to my work desk to figure out how I would present the earrings. I held them in my hands and looked in the mirror holding them up near my face to see what theyd look like while I imagined them on my Mom. But something was off, something wasnt quite right. Not only was the color of the diamonds not quite matching, but the brilliance of the silver wasnt matching. I turned the pair around, inspecting more. Low and behold one earring of the pair was oxidized. The other brilliant pair was bent. Somebody had worn these earrings and returned them, well one of them anyway. Shame on you JCPenny for hiring associates with no knowledge of jewelry! Shame on you for trying to match a returned un-matched earring pair. Shame on your for not allowing your employees to allow customers to inspect their jewelry pieces thoroughly prior to purchase. Now I dont have a birthday gift for my Mom this evening and I have to waste gasoline traveling back to your store to exchange this item. Youre not my favorite store anymore. Youve lost my business, trust and good words. A true JC Faux Pas...
Review №9
2022-02-11Good Parking. The sale item I was looking for was sold out because the sale ended 2 days earlier.
Review №10
2022-03-29Didnt have much mens clothing for summer. And dressing rooms closed total bust at Dearborn mi. store